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Weekly hours: 35 hours per week. Plus 6 Saturdays per year to conduct audits/training/to be on-call (paid in addition to salary). Closing Date: 2nd September at 12 pm (we may close the role earlier if a successful appointment is made before this date) Annual leave: 30 days + 8 public holidays Location: Covent Garden, London. Some national and international travel is possible. To Apply: Please send a CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to . Purpose of the role: The primary purpose of this role is to manage all aspects of the test day staff lifecycle to ensure high standards of recruitment, training, scheduling, and compliance across our exam centers. PRINCIPAL RESPONSIBILITIES Responsible for managing the lifecycle of test day staff: Oversee recruitment, onboarding, training, and scheduling of test day staff. Manage staff payments and maintain updated training records. Compliance and Audits: Ensure adherence to exam board compliance procedures and facilitate audits. Performance Monitoring: Monitor and review staff performance, provide feedback, and manage performance-related issues with professionalism and empathy. Relationship Management: Maintain strong relationships with colleagues, stakeholders, and customers. Serve as the primary liaison for support staff, ensuring clear communication and compliance with exam protocols. General Administration: Develop/maintain systems to enhance exam administration processes. Dealing with Cambridge/British Council/OET with regard to matters relating to staff management. Maintaining an up-to-date knowledge of exams information / changes / requirements through the IELTS intranet / OET / Cambridge and any other exams in our portfolio. Additional Duties: Participate in training as necessary to stay updated on exams administrative practices and manage other related duties to support the smooth operation of the Exams Department. Carry out any other duties that may be necessary for the smooth running of the Exams Department. Person Specification: Experienced in staff supervision and training, both formally and informally. Familiar with international work environments. Excellent organizational, time management, and attention to detail. Skilled in developing systems and processes. Strong interpersonal and communication abilities. Proficient in using various IT packages and handling numerical and financial data. Capable of making effective decisions under pressure. Able to prioritize tasks and work flexibly as part of a team. Committed to the best interests of staff, candidates, and the test center. Skilled in conflict mediation, promoting team harmony and productivity. Able to work effectively with diverse teams, respecting varied backgrounds and perspectives. Experience in exam administration is beneficial but not essential; general management and coordination skills are prioritized. What we can offer: 30 days of annual leave + 8 Bank Holidays Fun and friendly working environment Free language training for IH courses Perks at work 20% off all food and drink at the onsite Café Health Cash Plan Pension EAP by Bupa Cycle to work scheme Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IH London. We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company's recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature. International House London's Values: Ethical, Inclusive, Innovative, Passionate, Professional We are always happy to help you. Contact our team who can speak many languages.

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Location: United Kingdom (Hybrid or Remote) Salary: Competitive + Bonus + Benefits Role Type: Full-Time, Permanent Take the Lead on Mission-Critical Delphi Projects in a Fast-Growing Software Group Are you an experienced Delphi developer with a passion for building cross-platform applications and leading technical teams? Do you want to shape the future of a core product used by thousands in the sports and leisure industry ? We're looking for a Lead Software Engineer to join a close-knit, high-impact development team within the ClearCourse Group. With over 18 years of product history , this is an opportunity to take ownership of a robust application as we move forward with modernisation and cross-platform development . You'll be working at the forefront of a Delphi 12 upgrade , supporting both Windows and macOS builds , and mentoring a small team to deliver high-quality, scalable solutions. Delphi 10 (Upgrading to Delphi 12) VCL and FireMonkey (FMX) for cross-platform UI MySQL databases Git for version control Targeting both Windows and macOS environments What You'll Be Doing: Lead a small team of engineers, providing mentorship and technical guidance Design, develop, and maintain core Delphi applications Implement business logic , responsive UI components, and data access layers Drive cross-platform builds using FireMonkey Collaborate with project managers and QA to ensure timely, quality releases Package, test, and deploy applications to production Integrate third-party APIs and build custom components Continuously improve codebase performance, reliability, and maintainability Take part in code reviews , architecture discussions, and planning Contribute to ongoing technical innovation and process improvement Provide visibility of progress and blockers to the leadership team What We're Looking For: 5+ years of Delphi experience , including VCL and FMX 2+ years of MySQL database experience Experience building cross-platform applications (Windows/macOS) Strong problem-solving and communication skills Detail-oriented with a focus on code quality and performance Proven ability to mentor developers and lead small teams Familiar with Git version control and collaborative development workflows Comfortable working in agile teams and liaising with both technical and non-technical stakeholders Bonus Points For: Familiarity with Jira for project tracking and sprint planning Previous experience in SaaS environments Knowledge of CI/CD pipelines Why Join ClearCourse? At ClearCourse, you'll be part of a rapidly growing group of over 45 software and payments businesses . This is your chance to take ownership of a key product while enjoying the support, stability, and innovation of a large tech group . Our Benefits Include: 25 days annual leave + your birthday off Private Medical Insurance (Bupa) - includes mental health, optical, dental and more Health cash plan - claim back on everyday medical costs Life Assurance - 4x your salary Group Income Protection - 75% salary if unable to work long-term Enhanced parental leave Access to Perkbox - 4,000+ perks and discounts Cycle to Work scheme Training budgets and professional membership reimbursement Bonus scheme and career development support Apply Now! If you're an experienced Delphi developer looking for a hands-on technical leadership role where you can make a real impact, we'd love to hear from you. Even if your CV isn't fully up to date, send what you have-we care about your skills, experience, and passion for software development. At ClearCourse, we value diversity, innovation, and collaboration , and we're committed to building a supportive environment where everyone can thrive.

Records Manager/Information Governance Specialist Business Services London Records Manager/Information Governance Specialist Description Role Purpose To develop and improve our existing information governance and records management programme ensuring that appropriate quality standards and compliance with relevant legislation are met. The role-holder will provide active leadership to the Records Management team and ensure strategic and operational goals are met. Main Responsibilities General Duties: Support the London General Counsel/Head of Risk & Compliance in furthering the department's goals and aims; Concerning the Records Management team, ensure that service to practice area/department needs is met and can be demonstrated Identify and implement process improvements to all Records Management services and collaborate with the Risk & Compliance Team (R&C Team) to achieve overall departmental improvement. Promote Information Governance (IG) and Records Management (RM) services to the London office and externally in RM networks and conferences. Building and managing relationships with stakeholders within the London office Information Governance and Records Management Duties: Develop and maintain a cohesive information governance programme (projects and services) which includes physical and electronic records. This will include devising and implementing information governance frameworks and ensuring the current policies and procedures are kept up to date Ensure consistency and sustainability of IG and RM practices across the London office Identify the most appropriate records management resources to meet service requirements (including staffing, and tools) Provide specialist advice to the senior management team on information governance legislative compliance and good practice Provide a wide range of training and awareness programmes about IG and RM for a range of audiences from subject matter experts within the team to the wider office Administer the Information Barriers policy for the London office and liaise with relevant local and global teams Manage the delivery, handling, and storage of physical records including managing weekly deliveries and collections and supporting teams within the London office to manage the storage, scanning, and destruction of hard copy files Ownership of and administration of the London office record retention and destruction policy including working with external vendors and internal teams to ensure the destruction of records that have reached the end of their retention period promptly Implement a file audit process for electronic files to ensure the office complies with Firm policies regarding client file management Provision of training and support to teams on relevant RM/IG processes including Information Barriers and file management Support with data protection projects and compliance with policies where capacity permits Guide and advise on the resolution of specific information management risks and issues by effective use of software, advice, and other RM/IG resources People Management: Line management of the Records Management team, including Recruitment and performance management of the team, ensuring regular feedback is provided Professional development of the Records Management team through training, coaching, and mentoring. Ensuring that all training needs of individuals are identified Ensure that workload, workflow productivity, and quality monitoring of output and service of the whole Records team happens Financial Management and Supplier Management: Create the London Records Management budget, in conjunction with the Head of R&C Procurement of external RM services including offsite storage and relevant technology solutions (currently Iron Mountain and ICompli). On-going monitoring of spending in RM and assisting re-forecasting process. Manage and oversee the invoice and payment processes Regular supplier relationship management especially around service and product development Projects: Take responsibility for IG and RM projects assigned by the Head of R&C. Creating relevant project documentation as well as project planning, testing, implementation, and change management. Leading on communication of project status and progress both within the RM team and with key stakeholders About The Team Function The London Risk & Compliance team has a wide remit, including fulfilling the following functions: Legal, regulatory, and policy compliance General Counsel and advisory Partnership Secretarial Business Protection You will report to the Head of Risk & Compliance Your direct reports are the Records Management team Key relationships: London Office - Partners, Lawyers, Secretarial Services and Business Support About The Candidate Technical skills, qualifications and experience Extensive information governance and/or records management experience, preferably in a legal, professional services or commercial environment Information governance or records management qualification or accreditation would be desirable Able to demonstrate extensive and in-depth knowledge of relevant legislation and good practice for both physical and electronic information Extensive knowledge of both technology and non-technology solutions available for effective and robust organizational information governance Able to tailor specialist technical knowledge when giving advice or guidance on information governance and records management to a non-expert audience Competent with MSOffice (including Excel, Word, SharePoint) and comfortable with technology; able to demonstrate working in partnership with IT departments Able to organize work to allow others easy access to information and documents and can support and facilitate knowledge and information sharing Knowledge of data protection laws would be beneficial but not essential Professionalism and development: Able to anticipate future requirements and act upon them, seeing the big picture and understand cause and effect A creative and analytical thinker, bringing new ideas to the table. Able to spot problems before they occur, solve problems, and refer potential areas of concern to the Head of R&C Demonstrate a commitment to own professional development - product and technical awareness as well as trends in the market Recognise own strengths and weaknesses and take responsibility for seeking feedback and own development as a manager Demonstrate a willingness to accept change and strive to be an effective change manager. Ability to provide leadership and make constructive changes regarding the delivery of information governance and records management services Client Service: Continually strive to deliver the highest level of service Work to understand (internal)clients' needs. Regularly seeks feedback to improve the service offered and implements performance improvement measures based on feedback Utilize resources appropriately and be aware of the commercial and legal implications in a situation Communications Skills: Good English communication skills, both written and verbal Can adapt communication style to suit the audience and able to persuade and influence at all levels Is positive, polite, and attentive in all situations, responding promptly to requests Work Management: Will constantly seek more efficient ways of doing things Manage and control expenditure within budget, justify and defend financial management decisions Able to manage own workload and time effectively Aware of other team members' workloads and actively seeks to support and assist colleagues Able to plan and manage several projects in a dynamic environment. People Management: Able to motivate and lead a team Provide constructive, timely, and honest feedback on performance at all levels - identifies and rewards positive behavior and encourages team members to develop both technical and practical skills Demonstrate best practice in delegating to, supervising, and involving people effectively, seeking to play to the team's strengths Ensure that the team adheres to team standards, procedures, and templates. Willing to challenge the team on how things are done and offer solutions to improve efficiency Build effective working relationships with colleagues at all levels and across teams Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive. . click apply for full job details

Do you want to work in a dynamic, international environment where you will be part of innovative projects that shape tomorrow's digital world? If so, come join us! WE ARE INNOPAY , a consultancy firm part of Oliver Wyman and specialised in digital transactions since 2002. With our roots in payment innovation (e.g. co-creating iDEAL), we have gone from strength to strength into the domains of digital identity and data sharing. Today, our services cover the entire strategic, product development and operational spectrum of our clients' business. We work with them on their (new) business models, the technology they deploy, and the way they respond to local and international regulations. From our offices in Amsterdam and Frankfurt, together with Oliver Wyman ,we serve organisations all over theworld and shape their most transformative moments . WE ARE LOOKING FOR A MANAGER (m/f/d) that ticks the following boxes: Evidence of all-round personal development: excellent academic performance combined with e.g. international exchange programmes, internships, professional extra-curricular activities, etc; 5-8yearsofworkexperienceat a toptierconsultancyfirm inthedomainofdigitalstrategydevelopmentand/orexecution; Profound experience and in-depth knowledge of - as well as a strong interest in - one or more of the following topics: Open Finance, ecosystem-based business models, data strategy and data exchange, APIs, customer journeys, product and service innovation, payment processes and technology, regulatory issues in data and payments (e.g. PSD2, GDPR); Proven leadership skills through the management of (project) teams; Commercially savvy with a relevant network in the DACH region, preferably consulting sales experienceand an intrinsic motivation to further develop in this area to accelerate our growth in the DACHregion; Genuine interest in exploring digitalisation topics in depth and keen to continuously challenge yourself andothers; Flexibility and willingness totravel; Fluency inGerman and English is amust. AS AMANAGER, you support our clients in theirdigital transformationand thedevelopment of open, data-driven business models. You apply yourthematic expertise and market knowledge, yourmethodological know-howand yourcreativity to find innovative and pragmatic solutionsfor our clients' challenges. Absolute customer focus is your top priority. As a manager, your leadership skills are critically important. You will lead international project teams consisting of multiple consultants and take responsibility for coordinating and delivering client projects. You also share your expertise internally with INNOPAY colleagues and contribute to new propositions or publications. We see ourselves as thought leaders and critically examine the latest commercial, regulatory and technological developments every day. We also expect you, as an important part of the DACH team, toactively support and take ownership in the business development process for the German-speaking region. WE OFFER you a flexible and open (hybrid) working environment where you will be part of innovative projects with true impact. We have a flat and agile organisation structure and a culture that is characterised by our four core values: collaboration, ownership, forward thinking and, above all, customer focus. We believe in personalised growth rather than a fixed career path, and therefore provide ongoing support through career coaching and a personal development plan. Also, we rank fun very high, which is reflected by our Friday evening drinks, our high-energy off-sites, multiple sporting events, our annual ski trip, a family X-mas party and more! For more information regarding INNOPAY or this role, please contact us via Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan offers hybrid working arrangements that provide both the flexibility of mobile working and the benefits for collaboration, personal connections and professional development of working in the office. Employees are authorized to work remotely. If needed, some teams also schedule weekly "anchor days" where the entire team meets in person at the site office.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details As part of Cencora, World Courier has perfected its medical courier capabilities over decades of industry experience, providing seamless transportation of critical therapies and medicines. Our extensive global network enables us to effectively navigate logistical challenges across borders and time zones, ensuring the timely delivery of essential pharmaceuticals. This unique combination of precision, expertise, and global reach positions us as one of the leading companies in the pharmaceutical logistics industry. We're hiring a dynamic Business Development Manager to join our Sales team at World Courier in the UK. In this role, you'll be responsible for increasing top-line revenue growth and profitability by selling products and services to new and existing clients. Responsibilities Maintain and develop positive and mutually beneficial business relationships by evaluating and understanding market/client needs and requirements. Preserve and expand the client database within your territory by actively using various customer sales methods such as meetings, cold calling, presentations, trade shows, seminars, etc. Deliver agreed sales targets (revenue and activity) and outcomes within schedule. Promote the company's products/services with clients' objectives and requirements in mind. Drive business growth mainly with new clients through various sales instruments such as meetings, cold calls, emails, events, seminars, etc. Proactively seek new business opportunities and conduct research to identify new markets and needs. Follow up on all leads and opportunities generated through various channels (e.g., marketing). Build long-term relationships with new and existing customers through a strategic and planned approach. Create and execute account plans. Present the company to potential clients at tradeshows, seminars, and events. Attend internal meetings, sales events, and training to stay updated on the latest developments. Address customer concerns and collaborate with internal departments to resolve issues. Stay informed about new products/services, pricing, and market developments, including competitors' offerings. Collaborate with internal teams to address customer needs and drive business opportunities. Report on customer needs, problems, interests, and competitive activities to management. Utilize and record all sales activities in the CRM system Salesforce. Respond to customer queries and prepare offers with the support of the BD team. Ensure that agreement and account terms, such as payment terms, tariffs, and volumes, are met by both parties. Requirements Proven experience as a Business Development Manager, Sales Executive, or relevant role. Highly motivated and target-driven with a successful track record in sales. Understanding of and comfort with cold calling. Proficiency in MS Office and CRM software (e.g., Salesforce). Market knowledge in life sciences or logistics. Strong communication and negotiation skills. Excellent time management and planning skills. Ability to build productive business relationships. Excellent selling, communication, and negotiation skills. Ability to create and deliver tailored presentations. Familiarity with various sales techniques and pipeline management. Fluency in English, both written and verbal. What We Offer Competitive salary and benefits package. Sales Incentive Plan (bonus). Company car allowance. Private healthcare and life insurance. Opportunity to work in a global, purpose-driven company and make an impact. Additional Information Benefit offerings outside the US may vary by country and are aligned with local market practices. Eligibility and effective dates may differ for some benefits and for team members under collective bargaining agreements. We are an equal opportunity employer committed to diversity and inclusion. Harassment is prohibited, and all employment practices are non-discriminatory. We provide reasonable accommodations for individuals with disabilities during the employment process. For accommodation requests, contact or . Messages unrelated to accommodations will not be responded to.

London, United Kingdom Posted on 03/06/2025 Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us, as we grow together. What's in it for you: Private healthcare for you and your family Flexible working options including working from home or our Marylebone office 60 days' work anywhere, even outside the UK if you want 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role We're looking for an experienced Product Manager supporting product development and go-to market enablement at Soldo. In this cross-functional role, you'll work at the intersection of Product and Commercial teams, ensuring that our offering is clearly articulated, deeply understood, and effectively delivered to market. You'll lead the exploration and definition of key spend domains-from business travel to operational purchases-uncovering customer needs, common pain points, and product-market fit. Your insights will contribute to how we position our value, define business outcomes, and equip Go-To-Market teams to succeed. Responsibilities: Define and prioritise spend domains based on customer research, data analysis, and market insights Build a repeatable methodology for analysing and documenting spend workflows across industries Translate domain knowledge into business outcomes, value propositions, and customer jobs-to-be-done Collaborate with Product Marketing to develop messaging frameworks, use cases, and enablement content Support Go-To-Market teams with context and clarity needed for successful product launches Act as a product ambassador in cross-functional discussions, helping commercial teams connect product capabilities with customer challenges Contribute to pricing, packaging, and segmentation strategy by bringing customer-centric insights Track performance and report on adoption patterns and feedback within specific domains to inform roadmap decisions Own the performance and actively drive adoption by tracking usage metrics, identifying friction points, and partnering with other teams to increase traffic and engagement Shape the product narrative through compelling storytelling grounded in real user scenarios We're looking for someone who must have: Proven experience in product management, product marketing, or strategic operations in a B2B environment Strong ability to translate product features into business value and customer outcomes Confidence working across functions, from Sales and Marketing to Product and Data Excellent research and synthesis skills-you can map needs, trends, and workflows clearly and persuasively Experience in product development cycle, launch planning, go-to-market alignment, and messaging development A structured communicator with great storytelling instincts Commercial awareness-you understand customer decision-making and value perception Passion for building repeatable frameworks that scale knowledge and drive impact

Title: Assistant QS/Quantity Surveyor Location: London Hours: 8am - 5pm (40 hours) Salary: Competitive + Pension Must hold CSCS in order to access site visits. Ideally a minimum of 2 years QS experience or A degree in QS, Construction Management or a related course is preferable but not essential yet must be willing to work towards the required qualification. REPORTS TO: Branch Manager and Area Commercial Manager KEY RESPONSIBILITIES: Measure and assess the work undertaken by site operatives. This includes measuring on site, from directly employed timesheets, management daily diaries and subcontractor applications. Keep detailed records of all delay events and accurate dates of as-built works to assess with the commercial manager to establish delays Submit detailed, accurate and timely progress reports to QS & Site/Contracts manager to assist in valuations. Have a clear understanding and knowledge of the construction programme Have a clear understanding and knowledge of the works being carried out including the detailed scope of works. Work closely with Site based and visiting site/contracts managers To work between major/large projects splitting working hours as required based on Branch Manager direction Receive and action instruction transmittals via intranet systems such as Conject Credit control responsibilities. Ensure payments are received when the contract states. Produce sub contract agreements and assess and process payments. Gather information including material prices, quantities and labour resources required to price variations. Complete cost to completes and CVRs. Submit detailed monthly applications Assist and complete internal financial reports. Keep up to date records of the latest design changes. Any other commercial tasks that are required. Ensuing cash collection of all monthly outstanding debt and ensuring forecasted payments arrived on time to ensure debt days are monitored. AUTHORITY LIMITS: To be reviewed annually KNOWLEDGE & EXPERIENCE OF POSITION HOLDER Incumbents need to be articulate, numerate and demonstrate competence in: • Sites measures and drawing take offs • Specifications and technical knowledge • Product knowledge • Health & Safety awareness • Contractual awareness • Qualification in Construction and Built Environment Applicants should forward their CV to Claire Nettleford, HR & Training Administrator at . Please quote the job reference detailed above. Briggs Amasco Ltd are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Nestled in the heart of Portrush on Northern Ireland's stunning Causeway Coast, the Marine and Lawn - Adelphi Hotel, offering a luxurious retreat with elegant design, and world-class hospitality. There has never been a more exciting time to join the Portrush Adelphi Hotel as we embark on a new journey under the Marine and Lawn Portfolio of Hotels and Resorts. Position Statement: There has never been a more exciting time to join the team at the newly refurbished Adelphi Hotel as we embark on a new and elevated culinary experience for our Guests. As a Food and Beverage Team Member you will be part of a team curating exceptional guest service and driving a hospitality experience like none other. You will be responsible for: Providing the highest standards of service to guests, ensuring all guests needs and expectations are met Preparing and set up of food and beverage areas for service Ensuring the restaurant, lounge and beverage areas are maintained in a clean and tidy manner at all times Greeting guests, taking orders and serving food and beverages within the designated area Offering menu recommendations upon request and upselling additional products when appropriate Receiving payments for food and beverages Being knowledgeable about the facilities and service offerings within the hotel Assisting guests with any reasonable request for hotel services Ensuring that guest concerns are dealt with courteously and efficiently, reporting them to the Duty Manager. Essential Criteria Excellent communication skills Excellent customer service experience Ability to work as part of a team Ability to work under pressure Desirable Criteria Previous experience in a similar role Previous Hotel experience The Perks A competitive salary and benefits package that reflects your experience and dedication. The opportunity to be part of creating an exceptional guest experience, working with a talented team of hospitality professionals. A dynamic and supportive work environment where your creativity and innovation will be valued. Staff meals, uniform, and ongoing opportunities for training and professional development. Discounts on stays and dining experiences for you and your family. Enrolment in pension from Day 1 for all eligible team members. Incentive schemes. Team Celebrations. Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About The Role About this opportunity Gleeds continue to develop their sustainable growth plans in the North of England and are looking for an exceptional individual to join the regional senior team of directors. This individual will take on the responsibility of business growth in the Building Surveying business unit in the region. They will report to the Regional Director for consultancy services and will have Executive responsibility and leadership for the delivery of the Service specialism. The individual will be expected to work closely with the other two regional Business Unit leaders, and represent Gleeds as an ambassador within the region, living and personifying our values of: Professionalism with personality; Innovation with agility; and Excellence with humility; and in doing so, act as a role model to others at Gleeds demonstrating our culture and values to all stakeholders. Responsibilities include but are not limited to: Formulating and managing strategies to deliver the business objectives. Actively identifying new business development opportunities and driving growth across the Business Unit's activities. Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls). Agreeing fees and charges for potential services with Regional Director. Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery. Delivering high quality services and deliverables ensuring that services meet our Customer's requirements. Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments Managing and maintaining Customer relationships (i.e. Clients, business partners and other consultants). Ensuring a Customer Care plan is in place. Resolving customer complaints. Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors). Leading and managing Teams, including working with Directors and Associate Directors in managing resources and workload. Ensuring compliance with administrative requirements (appraisals, training, timesheets etc) Managing employees, focusing on retention and development. Developing and enhancing Gleeds Building Surveying capability. Briefing employees on relevant aspects of Gleeds business. Preparing bids for services. Managing service delivery for profit that meets established budgets Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management). Working harmoniously with other Senior Directors and Directors, assisting Regional Service Line Leads and Regional Director. Promoting all Gleeds professional services and brand Gleeds, including our digital offer. As a Gleeds team member, you will have access to: Opportunities to develop and grow your career Generous holiday allowance plus option to purchase additional days through the holiday purchase scheme A contributory pension scheme Employee Assistance Programme Our global travel scholarship programme Flexible working arrangements About You Who we are looking for: Experience, Knowledge and Key Skills: Extensive experience in public and private sector led developments delivering building surveying services on construction projects, of which5years were in a responsible leadership function in the management of professional teams and major construction projects or frameworks. Demonstrate experience of leading high performance multi-disciplinary project delivery teams Excellent communication skills - both oral and written. Excellent organisational skills and the ability to quickly adapt to changing environments. Excellent problem solving, negotiating skills, financial and numeracy management skills. Ability to absorb complex information and assess requirements readily. Demonstrable networking skills and having a strong professional network within the region and a solid understanding of the marketplace Ability to prepare first-class bids for services. Competent at negotiating sufficient fees to both complete services and generate required profit levels. Demonstrable evidence of delivering top class services to Clients and managing Client relationships. Demonstrable experience of timely interfacing with clients and key stakeholders at the highest level. Experience managing multiple projects Ability to work as part of and lead a regional team Excellent knowledge of construction procurement strategies, including tendering and contract strategies Extensive knowledge of construction technologies, sequences, methods and materials Excellent commercial background, including familiarity with contract conditions and procedures and ability to administer contracts (as contract administrator, employer's agent and/or project manager) Sound understanding of legislation impacting on building contracts. Qualifications MRICS (Member of the Royal Institution of Chartered Surveyors) or Other alternative Professional Body related to the Built Environment. About Us Be part of the extraordinary Every day at Gleeds, we influence the way people around the world live, work and travel. Delivering on the world's most iconic projects for globally renowned clients, our teams solve complex problems that shape the future of the built environment. One of the qualities we value in people, is the ability to think creatively about the solutions we offer to clients. With 71 offices spanning the Americas, Europe, MENA and Asia Pacific our ability to innovate and improve is a product of the varied backgrounds and experience of our people. We welcome new perspectives and ideas. Above all, we believe that quality relationships sit at the heart of good business. We strive to be the people that seek to understand and bring people together. Wherever we are in the world, our aspiration is to leave a positive legacy for people and local communities, whilst living and breathing our three core values: We are committed to our clients and our people We are creative and realistic We combine professionalism with personality We bring Innovation with agility We deliver Excellence with humility We are an equal opportunities employer and welcome applications regardless of age, disability, marital status, race, religion or belief, sexual orientation, transgender status or gender. We recognise the importance of work/life balance and agree flexible working arrangements to suit each individual. Gleeds is a Great Place to Work certified employer.

In May 2023, Reward Gateway was acquired by Edenred. Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries. Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your Role in Our Mission To achieve our mission we need to ensure that we demonstrate our value proposition in an innovative and exciting way. Reporting to the Bid Director, this role will be responsible for managing the end-to-end bid process and writing responses to ensure we stand out in a competitive market. What's In It For Me? A chance to be part of an extremely well-established, stable and high-growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Flexible, Hybrid Working: Our office is for you to use as much as you like; as a minimum our Bid Team works from our London officeat least 2 days per week. Key Responsibilities Manage the creation and completion of all bid documentation to deadlines Ensure that written content is of a high standard and tailored to the client's requirements, amplifying our unique value proposition Feed into the bid qualification (bid go/no go) process for all new RFP/RFQ/ITT opportunities, working closely with the Bid Director and sales leaders Work with the opportunity owners to understand prospects' detailed requirements, develop a bid win strategy and support client interaction throughout the bid lifecycle Develop quality written responses aligned to the specific win strategy for that client and a unique selling proposition Work closely with the sales teams throughout the Bid process along with other key internal customers including product and implementation teams Work closely with client success teams throughout the Bid process to assist in contract renewals Project manage each opportunity within required deadlines, taking an active role in coordinating and creating content that will enhance the quality of the response Respond to prospects' RFIs, PQQs, etc Ensure opportunities are completed to a consistently high quality, following key achievement deadlines and approval processes, including the production of reports on bid progress Ensure all critical metric data and debrief information is correctly recorded in the CRM for reporting purposes Undertake risk assessment and record keeping for each bid in line with Group Tender Policy Support the management of bid portals and frameworks (ESPO, Ariba, etc) Support the maintenance of RFP/RFI document library and project management software (Loopio) Skills Previous proven experience in creating well-written public & private sector bid responses; managing bids and proposals in line with client deadlines Knowledge and experience with managing tenders for Public Sector frameworks and further competition Strong commercial and written skills with an ability to provide succinct, compliant and compelling responses aligned to the buyer's unique needs, tender specification and our unique selling proposition Proven ability to think strategically and to challenge others to arrive at the best outcome Demonstrated ability to balance business and commercial risks with the requirements of our customers and desire to win new business Resilient with proven ability to operate in a fast-paced, diverse commercial environment, working flexible hours, when necessary, to achieve deadlines Demonstrated ability to manage multiple opportunities at the same time Experience in contract management including legal, finance Strong internal partner/customer engagement including presentation skills with a confident and professional approach to building bid kick-off and delivering these to internal partners The Interview Process Telephone call with a member of our Talent Acquisition Team First stage interview with our Bid Director and Commercial Leader Assessment task and final stage interview with our Bid Director and one of our Commercial Leaders At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg . 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