Hayley 247 Engineering Services Limited
Tipton, West Midlands
Electrical Mechanical Support Administrator Location : Dudley, DY1 4DA Salary : Competitive, DOE + Excellent Benefits! Contract & Hours : Full time, Permanent Monday Friday 07.30 4.00pm Company Benefits: 5% Matched Pension, Holidays, 25 plus bank holidays, Life Assurance, Cycle to work scheme, Cash health care scheme Paycare, Birthday Vouchers, Employee Assistant Programme, Branded Uniform, Free parking and Free tea & coffee! Join the Hayley 24/7 Team! Hayley 24/7 Engineering is a fast-growing provider of rapid and effective mechanical engineering solutions across all industry sectors. We are now expanding our team and we have an exciting opportunity for an Electrical Mechanical Support Administrator to join our Rotating Equipment Services department! This role is ideal for someone with strong administrative skills and a technical interest in electrical and mechanical services who enjoys working in a fast-paced, customer-focused environment. What You ll Do You will support the Departmental Manager with the day-to-day operations of the Rotating Equipment Services department. You will play a key role in coordinating workflows, supporting customer enquiries, processing orders and ensuring projects are completed on schedule. As our Electrical Mechanical Support Administrator you will: Deliver exceptional customer service and maintain strong communication at all times Maintain accurate job packs and ensure document control aligns with quality standards Assist with planning and coordinating the daily operations of the electro-mechanical repair department Monitor inventory levels and order parts as required Regularly review work in progress to ensure timely completion Produce clear, concise written quotations for customers Prepare reports and documentation as needed Support monthly sales forecasting activities What We re Looking For Understanding of rotating equipment (desirable) Excellent organisational and communication skills Knowledge of safety standards Strong IT skills and administrative competence Customer-focused with a professional approach Understanding of quality assurance processes GCSE or equivalent Experience within a service-based engineering environment preferred Why Join Hayley 24/7 You ll be part of a dynamic and respected engineering business where your contribution directly supports operational efficiency and customer satisfaction. We offer a supportive environment, opportunities to grow, and the chance to work with industry experts across a variety of projects. If you re hardworking, keen to learn, and looking for a role where every day is different, we d love to hear from you. If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.
Apr 23, 2026
Full time
Electrical Mechanical Support Administrator Location : Dudley, DY1 4DA Salary : Competitive, DOE + Excellent Benefits! Contract & Hours : Full time, Permanent Monday Friday 07.30 4.00pm Company Benefits: 5% Matched Pension, Holidays, 25 plus bank holidays, Life Assurance, Cycle to work scheme, Cash health care scheme Paycare, Birthday Vouchers, Employee Assistant Programme, Branded Uniform, Free parking and Free tea & coffee! Join the Hayley 24/7 Team! Hayley 24/7 Engineering is a fast-growing provider of rapid and effective mechanical engineering solutions across all industry sectors. We are now expanding our team and we have an exciting opportunity for an Electrical Mechanical Support Administrator to join our Rotating Equipment Services department! This role is ideal for someone with strong administrative skills and a technical interest in electrical and mechanical services who enjoys working in a fast-paced, customer-focused environment. What You ll Do You will support the Departmental Manager with the day-to-day operations of the Rotating Equipment Services department. You will play a key role in coordinating workflows, supporting customer enquiries, processing orders and ensuring projects are completed on schedule. As our Electrical Mechanical Support Administrator you will: Deliver exceptional customer service and maintain strong communication at all times Maintain accurate job packs and ensure document control aligns with quality standards Assist with planning and coordinating the daily operations of the electro-mechanical repair department Monitor inventory levels and order parts as required Regularly review work in progress to ensure timely completion Produce clear, concise written quotations for customers Prepare reports and documentation as needed Support monthly sales forecasting activities What We re Looking For Understanding of rotating equipment (desirable) Excellent organisational and communication skills Knowledge of safety standards Strong IT skills and administrative competence Customer-focused with a professional approach Understanding of quality assurance processes GCSE or equivalent Experience within a service-based engineering environment preferred Why Join Hayley 24/7 You ll be part of a dynamic and respected engineering business where your contribution directly supports operational efficiency and customer satisfaction. We offer a supportive environment, opportunities to grow, and the chance to work with industry experts across a variety of projects. If you re hardworking, keen to learn, and looking for a role where every day is different, we d love to hear from you. If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.
Business Administrator Office Based -Chorley, PR7 Temporary for a 9 month period (Maternity cover) Pay: £13.50 per hour Monday to Friday - Hours Flexible between 8am and 5pm A fantastic opportunity has arisen to join the UK s leading CNC repair specialist as Business Administrator. It is a varied role where no two days are the same. You will be part of a warm and friendly team in a fast paced environment. Responsibilities The Business Administrator provides support to all departments and aids smooth business operations. Tasks include but are not limited to; Sourcing spare parts, raising purchase orders and chasing outstanding deliveries Goods in & out and all corresponding paperwork Stationery and office consumables, ensuring that stocks are replenished when low. Collating expense sheets for all employees and preparing a master spreadsheet for the accounts team to issue payments Processing Service Reports Logging vehicle check sheets for company vehicles and arrange any repairs/services General housekeeping Skills & Experience Must have excellent communication skills both written and verbal with a strong telephone manner. Highly organised with great attention to detail. Confident with Microsoft Package, particularly Excel. Experience using ERP or CRM systems (preferred but not essential). Must be pro-active, able to manage own work load and prioritise accordingly. Interested? Please apply with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Apr 23, 2026
Seasonal
Business Administrator Office Based -Chorley, PR7 Temporary for a 9 month period (Maternity cover) Pay: £13.50 per hour Monday to Friday - Hours Flexible between 8am and 5pm A fantastic opportunity has arisen to join the UK s leading CNC repair specialist as Business Administrator. It is a varied role where no two days are the same. You will be part of a warm and friendly team in a fast paced environment. Responsibilities The Business Administrator provides support to all departments and aids smooth business operations. Tasks include but are not limited to; Sourcing spare parts, raising purchase orders and chasing outstanding deliveries Goods in & out and all corresponding paperwork Stationery and office consumables, ensuring that stocks are replenished when low. Collating expense sheets for all employees and preparing a master spreadsheet for the accounts team to issue payments Processing Service Reports Logging vehicle check sheets for company vehicles and arrange any repairs/services General housekeeping Skills & Experience Must have excellent communication skills both written and verbal with a strong telephone manner. Highly organised with great attention to detail. Confident with Microsoft Package, particularly Excel. Experience using ERP or CRM systems (preferred but not essential). Must be pro-active, able to manage own work load and prioritise accordingly. Interested? Please apply with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Major Recruitment is currently recruiting an experienced for Customer Service/Administrator Representative for a well established company, located on Stafford Park in Telford on a permanent basis. This is an exciting, varied position within a friendly small team providing exceptional customer service and administrative support to valued customers Starting salary 26,500pa increasing to 27,000pa after successful 6 month probation Monday-Friday, 37.5 hours per week 23 days annual leave + bank holidays Company Pension Responsibilities for Customer Service/ Administrator: Handling enquiries and complaints via telephone and email. Managing claims with factories for damaged/faulty goods. Accurately maintain records on the CRM system. Packing and despatching of spare parts. Providing administrative tasks for the Sales and Marketing teams when required. Booking in deliveries. Skills and Experience for Customer Service/ Administrator: Minimum 5 years experience in a customer service/administrator or similar role. Ability to adapt to changing priorities and work well in a fast-paced environment. Confident, outgoing with excellent organisational skills. Strong verbal and written communication skills. Proficiency in MS Office as a minimum. For more information on the Customer Service/ Administrator, please call Major Recruitment Telford. We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to apply to future roles we advertise. Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment. INDFE
Apr 23, 2026
Seasonal
Major Recruitment is currently recruiting an experienced for Customer Service/Administrator Representative for a well established company, located on Stafford Park in Telford on a permanent basis. This is an exciting, varied position within a friendly small team providing exceptional customer service and administrative support to valued customers Starting salary 26,500pa increasing to 27,000pa after successful 6 month probation Monday-Friday, 37.5 hours per week 23 days annual leave + bank holidays Company Pension Responsibilities for Customer Service/ Administrator: Handling enquiries and complaints via telephone and email. Managing claims with factories for damaged/faulty goods. Accurately maintain records on the CRM system. Packing and despatching of spare parts. Providing administrative tasks for the Sales and Marketing teams when required. Booking in deliveries. Skills and Experience for Customer Service/ Administrator: Minimum 5 years experience in a customer service/administrator or similar role. Ability to adapt to changing priorities and work well in a fast-paced environment. Confident, outgoing with excellent organisational skills. Strong verbal and written communication skills. Proficiency in MS Office as a minimum. For more information on the Customer Service/ Administrator, please call Major Recruitment Telford. We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to apply to future roles we advertise. Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment. INDFE
Major Recruitment is currently recruiting an experienced for Customer Service/Administrator Representative for a well established company, located on Stafford Park in Telford on a permanent basis. This is an exciting, varied position within a friendly small team providing exceptional customer service and administrative support to valued customers Starting salary 26,500pa increasing to 27,000pa after successful 6 month probation Monday-Friday, 37.5 hours per week 23 days annual leave + bank holidays Company Pension Responsibilities for Customer Service/ Administrator: Handling enquiries and complaints via telephone and email. Managing claims with factories for damaged/faulty goods. Accurately maintain records on the CRM system. Packing and despatching of spare parts. Providing administrative tasks for the Sales and Marketing teams when required. Booking in deliveries. Skills and Experience for Customer Service/ Administrator: Minimum 5 years experience in a customer service/administrator or similar role. Ability to adapt to changing priorities and work well in a fast-paced environment. Confident, outgoing with excellent organisational skills. Strong verbal and written communication skills. Proficiency in MS Office as a minimum. For more information on the Customer Service/ Administrator, please call Major Recruitment Telford. We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to apply to future roles we advertise. Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment. INDFE
Apr 23, 2026
Full time
Major Recruitment is currently recruiting an experienced for Customer Service/Administrator Representative for a well established company, located on Stafford Park in Telford on a permanent basis. This is an exciting, varied position within a friendly small team providing exceptional customer service and administrative support to valued customers Starting salary 26,500pa increasing to 27,000pa after successful 6 month probation Monday-Friday, 37.5 hours per week 23 days annual leave + bank holidays Company Pension Responsibilities for Customer Service/ Administrator: Handling enquiries and complaints via telephone and email. Managing claims with factories for damaged/faulty goods. Accurately maintain records on the CRM system. Packing and despatching of spare parts. Providing administrative tasks for the Sales and Marketing teams when required. Booking in deliveries. Skills and Experience for Customer Service/ Administrator: Minimum 5 years experience in a customer service/administrator or similar role. Ability to adapt to changing priorities and work well in a fast-paced environment. Confident, outgoing with excellent organisational skills. Strong verbal and written communication skills. Proficiency in MS Office as a minimum. For more information on the Customer Service/ Administrator, please call Major Recruitment Telford. We will carefully consider your application and advise you if we are able to progress with your application within 3 working days. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to apply to future roles we advertise. Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment. INDFE
Senior SharePoint Developer & Administrator Location: London Employment Type: Permanent I am working with a leading international professional services firm that is seeking a talented Senior SharePoint Developer & Administrator to join its London technology team. This is an excellent opportunity to take ownership of modernising and enhancing enterprise SharePoint environments across both SharePoint Subscription Edition (SE) and SharePoint Online, while playing a key role in the evolution of the firm's collaboration and intranet platforms. This role offers a blend of hands-on development, enterprise platform administration, and technical leadership, with the scope to influence architecture, governance, and best practice across a global organisation. The Role - What You'll Be Doing SharePoint Development & Modernisation Design, develop and maintain custom solutions across SharePoint SE and SharePoint Online. Lead migration from SharePoint 2016 to SE/Online, including rewriting legacy web parts using SPFx. Build custom SPFx web parts, extensions and integrations using TypeScript, JavaScript, React, HTML/CSS, and REST APIs. Develop and maintain SharePoint Online intranet structures including architecture, navigation, branding, and content design. Integrate SharePoint with internal systems and third-party platforms using RESTful APIs and Microsoft Graph. SharePoint Administration & Operations Administer both SharePoint SE (on-prem) and SharePoint Online environments. Manage updates, cumulative patches and platform maintenance. Monitor performance, availability, capacity and reliability. Oversee site collections, permissions, authentication, service applications and governance. Support backup, restore and disaster recovery processes. Troubleshoot complex cloud and on-prem SharePoint issues. On-Prem External Data & Business Connectivity Services (BCS) Configure Business Connectivity Services (BCS) and create External Content Types (ECTs). Connect SharePoint to external SQL Server data and web services. Build scripts and front-end components interacting with BCS data using JavaScript/REST. Ensure secure, reliable and well-governed data integrations. Collaboration, Leadership & Documentation Provide guidance and mentorship to junior developers and administrators. Collaborate with project managers, business analysts and stakeholders to deliver high-quality solutions. Produce and maintain documentation including architecture diagrams, runbooks and migration guides. Recommend improvements to governance, architecture and development standards. Required Skills & Experience Extensive hands-on experience with SharePoint SE and SharePoint Online development and administration. Strong background migrating SharePoint 2016 to SE/Online. Proven SPFx development skills. Proficiency in TypeScript, JavaScript, React, HTML5, CSS3. Strong REST API and Microsoft Graph integration experience. Solid C#/.NET framework experience. Deep knowledge of SharePoint on-prem administration, performance tuning, patching and troubleshooting. Experience with BCS and creating External Content Types. Strong SQL Server skills. Understanding of authentication, permissions, governance and security best practices. Excellent communication and analytical skills. Experience building or supporting large-scale SharePoint Online intranet platforms. Familiarity with Microsoft Power Platform (Power Apps, Power Automate). Experience with Azure AD, Azure Functions or App Services. Relevant Microsoft certifications. What You'll Deliver Stable and secure SharePoint SE and SharePoint Online environments. Successful migration of legacy SharePoint 2016 solutions. Modern, user-friendly SharePoint Online intranet with meaningful customisations. Strong governance, clear documentation and scalable operational processes. If you're a Senior SharePoint specialist looking to lead impactful modernisation work within a global, forward-thinking firm, I'd love to connect for a confidential conversation. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Apr 22, 2026
Full time
Senior SharePoint Developer & Administrator Location: London Employment Type: Permanent I am working with a leading international professional services firm that is seeking a talented Senior SharePoint Developer & Administrator to join its London technology team. This is an excellent opportunity to take ownership of modernising and enhancing enterprise SharePoint environments across both SharePoint Subscription Edition (SE) and SharePoint Online, while playing a key role in the evolution of the firm's collaboration and intranet platforms. This role offers a blend of hands-on development, enterprise platform administration, and technical leadership, with the scope to influence architecture, governance, and best practice across a global organisation. The Role - What You'll Be Doing SharePoint Development & Modernisation Design, develop and maintain custom solutions across SharePoint SE and SharePoint Online. Lead migration from SharePoint 2016 to SE/Online, including rewriting legacy web parts using SPFx. Build custom SPFx web parts, extensions and integrations using TypeScript, JavaScript, React, HTML/CSS, and REST APIs. Develop and maintain SharePoint Online intranet structures including architecture, navigation, branding, and content design. Integrate SharePoint with internal systems and third-party platforms using RESTful APIs and Microsoft Graph. SharePoint Administration & Operations Administer both SharePoint SE (on-prem) and SharePoint Online environments. Manage updates, cumulative patches and platform maintenance. Monitor performance, availability, capacity and reliability. Oversee site collections, permissions, authentication, service applications and governance. Support backup, restore and disaster recovery processes. Troubleshoot complex cloud and on-prem SharePoint issues. On-Prem External Data & Business Connectivity Services (BCS) Configure Business Connectivity Services (BCS) and create External Content Types (ECTs). Connect SharePoint to external SQL Server data and web services. Build scripts and front-end components interacting with BCS data using JavaScript/REST. Ensure secure, reliable and well-governed data integrations. Collaboration, Leadership & Documentation Provide guidance and mentorship to junior developers and administrators. Collaborate with project managers, business analysts and stakeholders to deliver high-quality solutions. Produce and maintain documentation including architecture diagrams, runbooks and migration guides. Recommend improvements to governance, architecture and development standards. Required Skills & Experience Extensive hands-on experience with SharePoint SE and SharePoint Online development and administration. Strong background migrating SharePoint 2016 to SE/Online. Proven SPFx development skills. Proficiency in TypeScript, JavaScript, React, HTML5, CSS3. Strong REST API and Microsoft Graph integration experience. Solid C#/.NET framework experience. Deep knowledge of SharePoint on-prem administration, performance tuning, patching and troubleshooting. Experience with BCS and creating External Content Types. Strong SQL Server skills. Understanding of authentication, permissions, governance and security best practices. Excellent communication and analytical skills. Experience building or supporting large-scale SharePoint Online intranet platforms. Familiarity with Microsoft Power Platform (Power Apps, Power Automate). Experience with Azure AD, Azure Functions or App Services. Relevant Microsoft certifications. What You'll Deliver Stable and secure SharePoint SE and SharePoint Online environments. Successful migration of legacy SharePoint 2016 solutions. Modern, user-friendly SharePoint Online intranet with meaningful customisations. Strong governance, clear documentation and scalable operational processes. If you're a Senior SharePoint specialist looking to lead impactful modernisation work within a global, forward-thinking firm, I'd love to connect for a confidential conversation. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
AUTOMOTIVE WAREHOUSE ADMINISTRATOR - JOIN A LEADING AUTOMOTIVE SUPPLY CHAIN Location: Birmingham (B6) Pay Rate: £15.16 per hour premium overtime Shifts: 06:00-13:30 / 13:30-21:00 (weekly rotation) Contract: Full-time, ongoing Are you an SAP expert with a passion for the automotive industry? We're looking for a highly organised SAP Automotive Warehouse Administrator to support one of the region's leading manufacturing and logistics partners. This is your chance to step into a critical role at the heart of a high-volume automotive operation supplying major OEMs. The Role - Driving Warehouse Efficiency With SAP You will be the central link between warehouse operations and SAP systems, ensuring seamless coordination across the supply chain. Working in a fast-paced automotive environment, your accuracy, technical capability, and process-driven mindset will support the delivery of key components to globally recognised automotive brands. Your responsibilities will include: Overseeing warehouse administration for automotive parts and assemblies Managing SAP movements, stock accuracy, and production flow Testing and validating customer-specific SAP solutions for automotive workflows Troubleshooting SAP issues and supporting end users across the warehouse Supporting new customer onboarding, process mapping, and system testing Delivering data insights to drive continuous improvement and operational efficiency Training and developing warehouse teams in SAP processes and best practice What We're Looking For To succeed in this role, you must bring: Strong SAP Key User experience (ERP/WMS) - ESSENTIAL Prior experience in an automotive warehouse or automotive manufacturing environment Confident IT skills including Microsoft Office, SAP WMS, and ideally Power BI Excellent communication and problem-solving abilities, with the confidence to support multiple stakeholders Experience improving stock accuracy, inventory control, and warehouse processes A sharp eye for detail and the ability to work under pressure in a fast-paced, high-volume automotive supply chain What's in It for You? Competitive pay with enhanced overtime Long-term, stable opportunity with a growing automotive supplier Progression potential within a secure and established automotive logistics operation If you're an experienced Automotive SAP or Warehouse Administrator looking for your next challenge in the automotive sector, don't miss this opportunity. Apply today or email for more information.
Apr 22, 2026
Full time
AUTOMOTIVE WAREHOUSE ADMINISTRATOR - JOIN A LEADING AUTOMOTIVE SUPPLY CHAIN Location: Birmingham (B6) Pay Rate: £15.16 per hour premium overtime Shifts: 06:00-13:30 / 13:30-21:00 (weekly rotation) Contract: Full-time, ongoing Are you an SAP expert with a passion for the automotive industry? We're looking for a highly organised SAP Automotive Warehouse Administrator to support one of the region's leading manufacturing and logistics partners. This is your chance to step into a critical role at the heart of a high-volume automotive operation supplying major OEMs. The Role - Driving Warehouse Efficiency With SAP You will be the central link between warehouse operations and SAP systems, ensuring seamless coordination across the supply chain. Working in a fast-paced automotive environment, your accuracy, technical capability, and process-driven mindset will support the delivery of key components to globally recognised automotive brands. Your responsibilities will include: Overseeing warehouse administration for automotive parts and assemblies Managing SAP movements, stock accuracy, and production flow Testing and validating customer-specific SAP solutions for automotive workflows Troubleshooting SAP issues and supporting end users across the warehouse Supporting new customer onboarding, process mapping, and system testing Delivering data insights to drive continuous improvement and operational efficiency Training and developing warehouse teams in SAP processes and best practice What We're Looking For To succeed in this role, you must bring: Strong SAP Key User experience (ERP/WMS) - ESSENTIAL Prior experience in an automotive warehouse or automotive manufacturing environment Confident IT skills including Microsoft Office, SAP WMS, and ideally Power BI Excellent communication and problem-solving abilities, with the confidence to support multiple stakeholders Experience improving stock accuracy, inventory control, and warehouse processes A sharp eye for detail and the ability to work under pressure in a fast-paced, high-volume automotive supply chain What's in It for You? Competitive pay with enhanced overtime Long-term, stable opportunity with a growing automotive supplier Progression potential within a secure and established automotive logistics operation If you're an experienced Automotive SAP or Warehouse Administrator looking for your next challenge in the automotive sector, don't miss this opportunity. Apply today or email for more information.
Our client is looking for a new member of staff to join their lovely team. The Breach and Complaints Administrator is responsible for the handling and successful resolution of complaints, breaches and Data Subject Access Requests (DSARs). You will be responsible for ensuring a successful outcome for both advisers and customers is delivered ensuring that the quality of their services continues to meet and be recognised for leading the market. The handling and management of Customer and Distributor complaints from receipt to resolution. Ensuring that complaints are investigated diligently and fairly and the correct outcome is reached, paying due consideration to customer vulnerabilities. Responding to all complaints within regulatory deadlines and company service level agreements. Resolving complaints as either a Summary Resolution or Final Response, whichever is appropriate. Assisting the Quality Assurance and Complaints Manager with responses to complaints referred to the business by the Financial Ombudsman Service (FOS). Assisting with the oversight of all breach cases raised in Operations, including the resolution of individual breaches and liaising with the relevant parts of the business to support resolution when necessary. Manage DSARs from receipt of the request to disclosure of the requested information, within regulatory deadlines. Provide feedback to Operational Team Managers to ensure competency of the Operations department is maintained/ improved. Provide relevant and valuable feedback to other department managers (i.e Claims, Underwriting) in a timely manner, where necessary. Liaise with IT Team to raise system issues and suggest meaningful ways to improve the service where necessary. Ensure Standard Operating Procedure documents are reviewed against documented review dates and are maintained on an ad-hoc basis where changes in process are implemented through either regulatory change, breach & complaint root cause analysis or system enhancements. Previous Complaints Handling experience is essential, preferably in financial services. You will have strong skills including: problem solving, strong investigative skills, excellent written and verbal communication skills You will have the ability to work with a variety of stakeholders and colleagues, both internally and externally, proactive and able to self-manage a varied workload and able to work to strict deadlines. The role is hybrid 3 days in the office and 2 from home. Our client prides itself on creating a great working atmosphere with regular support meeting to ensure you are enjoying your role. Apply today for an early interview.
Apr 22, 2026
Full time
Our client is looking for a new member of staff to join their lovely team. The Breach and Complaints Administrator is responsible for the handling and successful resolution of complaints, breaches and Data Subject Access Requests (DSARs). You will be responsible for ensuring a successful outcome for both advisers and customers is delivered ensuring that the quality of their services continues to meet and be recognised for leading the market. The handling and management of Customer and Distributor complaints from receipt to resolution. Ensuring that complaints are investigated diligently and fairly and the correct outcome is reached, paying due consideration to customer vulnerabilities. Responding to all complaints within regulatory deadlines and company service level agreements. Resolving complaints as either a Summary Resolution or Final Response, whichever is appropriate. Assisting the Quality Assurance and Complaints Manager with responses to complaints referred to the business by the Financial Ombudsman Service (FOS). Assisting with the oversight of all breach cases raised in Operations, including the resolution of individual breaches and liaising with the relevant parts of the business to support resolution when necessary. Manage DSARs from receipt of the request to disclosure of the requested information, within regulatory deadlines. Provide feedback to Operational Team Managers to ensure competency of the Operations department is maintained/ improved. Provide relevant and valuable feedback to other department managers (i.e Claims, Underwriting) in a timely manner, where necessary. Liaise with IT Team to raise system issues and suggest meaningful ways to improve the service where necessary. Ensure Standard Operating Procedure documents are reviewed against documented review dates and are maintained on an ad-hoc basis where changes in process are implemented through either regulatory change, breach & complaint root cause analysis or system enhancements. Previous Complaints Handling experience is essential, preferably in financial services. You will have strong skills including: problem solving, strong investigative skills, excellent written and verbal communication skills You will have the ability to work with a variety of stakeholders and colleagues, both internally and externally, proactive and able to self-manage a varied workload and able to work to strict deadlines. The role is hybrid 3 days in the office and 2 from home. Our client prides itself on creating a great working atmosphere with regular support meeting to ensure you are enjoying your role. Apply today for an early interview.
Jonathan Lee Recruitment
Worcester, Worcestershire
Returns and Collections Coordinator Worcester £13.68 - £14.82 (equivalent to £26,681 to £28,89) About the Job The Company Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester. This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years. We are currently looking for a Returns and collections Administrator to work within the UK Service Department (UK Sales) for the Spares Department (PDC) and reporting to the UK Service Manager. Jonathan Lee Workforce Solutions are the preferred supplier to Mazak. Responsibilities will be as follows: The Organisation of collections from Customer (spindles, unused parts etc) The Organisation of return items to Supplier (Mainly EPC & MEG) Customs Paperwork for return shipments to Europe. Collection of exchange items. The Unloading and Loading of Vehicles. The Booking in and distribution of received items. Liaising with UK Service Department. The distribution and collection of items of tooling. Keeping a daily transport log. Person Specification Will need to be focused, productive, confident, and highly motivated with good communication skills. Must be a team player. The ability to be flexible in working outside normal business hours. A good level of computer literacy and excellent telephone manner in what is a very demanding customer focused role. Professional appearance and attitude. Strong administration skills FLT/Reach truck licence Full UK Driving Licence. The Reward The successful candidate can also expect the following: Join a successful, multi-national manufacturing company Excellent career potential 25 Days Holiday plus Bank Holidays X2 Salary Life Insurance Package and Well Being Programmes Aviva Pension Free Uniform, Free Parking Subsidised Restaurant on site Working hours are Monday to Friday 8:15am to 16:30 pm Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time. If this Coordinator/Administrator role sounds like the right opportunity for you then please call to discuss further, or email me at the address supplied. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 21, 2026
Full time
Returns and Collections Coordinator Worcester £13.68 - £14.82 (equivalent to £26,681 to £28,89) About the Job The Company Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester. This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years. We are currently looking for a Returns and collections Administrator to work within the UK Service Department (UK Sales) for the Spares Department (PDC) and reporting to the UK Service Manager. Jonathan Lee Workforce Solutions are the preferred supplier to Mazak. Responsibilities will be as follows: The Organisation of collections from Customer (spindles, unused parts etc) The Organisation of return items to Supplier (Mainly EPC & MEG) Customs Paperwork for return shipments to Europe. Collection of exchange items. The Unloading and Loading of Vehicles. The Booking in and distribution of received items. Liaising with UK Service Department. The distribution and collection of items of tooling. Keeping a daily transport log. Person Specification Will need to be focused, productive, confident, and highly motivated with good communication skills. Must be a team player. The ability to be flexible in working outside normal business hours. A good level of computer literacy and excellent telephone manner in what is a very demanding customer focused role. Professional appearance and attitude. Strong administration skills FLT/Reach truck licence Full UK Driving Licence. The Reward The successful candidate can also expect the following: Join a successful, multi-national manufacturing company Excellent career potential 25 Days Holiday plus Bank Holidays X2 Salary Life Insurance Package and Well Being Programmes Aviva Pension Free Uniform, Free Parking Subsidised Restaurant on site Working hours are Monday to Friday 8:15am to 16:30 pm Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time. If this Coordinator/Administrator role sounds like the right opportunity for you then please call to discuss further, or email me at the address supplied. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Parts Sales / Office Administrator Salary: £28,000 DOE Location: Newton Abbot, Devon Job Type: Full-time, Permanent 25 days holiday plus bank holidays. July start date Reed is excited to present an opportunity for a Parts Sales / Office Administrator to join an innovative family-owned company serving the commercial marine and power generation industries. This role is perfect for someone who thrives in a busy sales environment and is committed to providing exceptional service. Day-to-day of the role: Serve as the primary contact for parts requests, establishing customer requirements efficiently. Produce and provide quotations in a timely manner. Manage sales and purchase orders, ensuring accuracy and prompt processing. Check stock levels regularly and liaise with suppliers or partner companies to ensure supply continuity. Perform general administration tasks across the office to support business operations. Support other sales staff by sharing information and assisting with customer service tasks. Required Skills & Qualifications: Excellent organisational skills and attention to detail. Strong numeracy and literacy skills. Proficient in using computers, with good skills in email, telephone, and face-to-face communications. Ability to work well within a small team environment. A proactive attitude and willingness to learn on the job and assist colleagues across all departments. Desirable Skills: Knowledge of mechanical/marine engines. Experience in technical parts sales, ideally in a motor factor or similar environment. Proficiency in Microsoft Office Suite, particularly Excel and Outlook. Previous customer service experience. Familiarity with Supply Chain Management Software, including making quotations, placing purchase orders, and controlling stock. Benefits: Free onsite parking Opportunity for progression Flexible/Work Life Balance Travel opportunities in the future To apply for this position, please submit your CV today! Please contact Emma Hutchings at Reed for more information.
Apr 21, 2026
Full time
Parts Sales / Office Administrator Salary: £28,000 DOE Location: Newton Abbot, Devon Job Type: Full-time, Permanent 25 days holiday plus bank holidays. July start date Reed is excited to present an opportunity for a Parts Sales / Office Administrator to join an innovative family-owned company serving the commercial marine and power generation industries. This role is perfect for someone who thrives in a busy sales environment and is committed to providing exceptional service. Day-to-day of the role: Serve as the primary contact for parts requests, establishing customer requirements efficiently. Produce and provide quotations in a timely manner. Manage sales and purchase orders, ensuring accuracy and prompt processing. Check stock levels regularly and liaise with suppliers or partner companies to ensure supply continuity. Perform general administration tasks across the office to support business operations. Support other sales staff by sharing information and assisting with customer service tasks. Required Skills & Qualifications: Excellent organisational skills and attention to detail. Strong numeracy and literacy skills. Proficient in using computers, with good skills in email, telephone, and face-to-face communications. Ability to work well within a small team environment. A proactive attitude and willingness to learn on the job and assist colleagues across all departments. Desirable Skills: Knowledge of mechanical/marine engines. Experience in technical parts sales, ideally in a motor factor or similar environment. Proficiency in Microsoft Office Suite, particularly Excel and Outlook. Previous customer service experience. Familiarity with Supply Chain Management Software, including making quotations, placing purchase orders, and controlling stock. Benefits: Free onsite parking Opportunity for progression Flexible/Work Life Balance Travel opportunities in the future To apply for this position, please submit your CV today! Please contact Emma Hutchings at Reed for more information.
New Opportunity Alert! Parts Administrator Mon to Fri 31 Days Holiday (Incl. Bank Holidays) Salary: £28k - £30k Join a market-leading manufacturer near Crawley as a Parts Administrator! Step into a dynamic role where you'll provide exceptional office support and customer service to our amazing team. Don't miss out on this exciting chance to elevate your career! Apply now! Benefits: End of year bonus Life assusrance/Mental health package Monday to Friday working hours 23 days holiday + bank holidays Regular fun team outings/social events Permanent position Pension Scheme Role of the Parts Administrator: You will be placing orders with existing suppliers and maintaining good working relationships Taking delivery of incoming stock Checking delivered items against orders and delivery documentation Customer Service - advising on parts and additional items required. Outgoing calls to offer certain promotions. Stores re-organisation and Stock management. Provide administrative support to the hire desk, workshop manager and company directors Minimize losses, as a parts advisor this will be key Increase sales and profits across all departments The Ideal Parts Administrator will have the following attributes: Strong administration skills ideally within a sales and plant hire environment for at least 2 years Ability to manage your priorities Excellent communication skills - this role requires an exceptional telephone manner Computer literate -Microsoft Office with advanced skills in Excel Excellent team player Strong planning, time management and attention to detail Ability to adapt your approach and priorities in line with company requirements Due to our client's success and growth within the plant hire/construction industry, they are looking for a versatile and adaptable parts administrator who has previous experience working within this sector. Apply for this exciting Parts Administrator role today!
Apr 21, 2026
Full time
New Opportunity Alert! Parts Administrator Mon to Fri 31 Days Holiday (Incl. Bank Holidays) Salary: £28k - £30k Join a market-leading manufacturer near Crawley as a Parts Administrator! Step into a dynamic role where you'll provide exceptional office support and customer service to our amazing team. Don't miss out on this exciting chance to elevate your career! Apply now! Benefits: End of year bonus Life assusrance/Mental health package Monday to Friday working hours 23 days holiday + bank holidays Regular fun team outings/social events Permanent position Pension Scheme Role of the Parts Administrator: You will be placing orders with existing suppliers and maintaining good working relationships Taking delivery of incoming stock Checking delivered items against orders and delivery documentation Customer Service - advising on parts and additional items required. Outgoing calls to offer certain promotions. Stores re-organisation and Stock management. Provide administrative support to the hire desk, workshop manager and company directors Minimize losses, as a parts advisor this will be key Increase sales and profits across all departments The Ideal Parts Administrator will have the following attributes: Strong administration skills ideally within a sales and plant hire environment for at least 2 years Ability to manage your priorities Excellent communication skills - this role requires an exceptional telephone manner Computer literate -Microsoft Office with advanced skills in Excel Excellent team player Strong planning, time management and attention to detail Ability to adapt your approach and priorities in line with company requirements Due to our client's success and growth within the plant hire/construction industry, they are looking for a versatile and adaptable parts administrator who has previous experience working within this sector. Apply for this exciting Parts Administrator role today!
Sales Operative Location: Gosfield Hours: 8.30am 5.00pm Job type: 12-month contract to cover maternity leave. An opportunity has arisen within their Spare Parts Sales business for the recruitment of an office-based Sales Operative. This role involves working closely with the existing sales team, reporting directly to the departmental Director. You will need to be resourceful and calm under pressure, with a positive, confident, and proactive approach to the delivery of the highest Customer Service levels. You will be required to develop internal and external relationships to maximise services, sales, and revenue. Drawing on your experience and excellent organisation skills you will be a strong communicator and have an excellent knowledge of Parts KPIs and processes. Requirements of the Parts Sales Operative: Not essential but preferably having previously worked in a sales role within the transporter/motor trade industry. The ability to communicate at all levels. A self-motivated individual able to work using their own initiative. Able to generate new sales with existing and new customers through a structured, disciplined, and professional approach. The ability to work under pressure and meet all deadlines. To identify new business and maximise growth whilst building new relationships. Organised and plan to efficiently cover the full customer base. Computer literate, proficient in Microsoft Office Applications, (Word, Excel) Supply chain would be an advantage. GCSE, or equivalent, grades C/4 and above or equivalent in maths and English To be able to conduct this role effectively you would need to have a good understanding and experience of the following within a commercial fleet truck/trailer environment: Stock Management Stock Control General issuing of parts Goods received Discrepancies Obsolescence s Profit and Loss Be IT literate. Social media platforms. Benefits of becoming the Parts Sales Operative: Full on the job training provided. 20 days holiday + bank holidays Birthday leave. The successful candidate will be required to represent the business as part of a team at customer events. Impress stock checks offsite which may include the occasional overnight stay. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Apr 20, 2026
Full time
Sales Operative Location: Gosfield Hours: 8.30am 5.00pm Job type: 12-month contract to cover maternity leave. An opportunity has arisen within their Spare Parts Sales business for the recruitment of an office-based Sales Operative. This role involves working closely with the existing sales team, reporting directly to the departmental Director. You will need to be resourceful and calm under pressure, with a positive, confident, and proactive approach to the delivery of the highest Customer Service levels. You will be required to develop internal and external relationships to maximise services, sales, and revenue. Drawing on your experience and excellent organisation skills you will be a strong communicator and have an excellent knowledge of Parts KPIs and processes. Requirements of the Parts Sales Operative: Not essential but preferably having previously worked in a sales role within the transporter/motor trade industry. The ability to communicate at all levels. A self-motivated individual able to work using their own initiative. Able to generate new sales with existing and new customers through a structured, disciplined, and professional approach. The ability to work under pressure and meet all deadlines. To identify new business and maximise growth whilst building new relationships. Organised and plan to efficiently cover the full customer base. Computer literate, proficient in Microsoft Office Applications, (Word, Excel) Supply chain would be an advantage. GCSE, or equivalent, grades C/4 and above or equivalent in maths and English To be able to conduct this role effectively you would need to have a good understanding and experience of the following within a commercial fleet truck/trailer environment: Stock Management Stock Control General issuing of parts Goods received Discrepancies Obsolescence s Profit and Loss Be IT literate. Social media platforms. Benefits of becoming the Parts Sales Operative: Full on the job training provided. 20 days holiday + bank holidays Birthday leave. The successful candidate will be required to represent the business as part of a team at customer events. Impress stock checks offsite which may include the occasional overnight stay. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Title: Construction Administrator Location: Dagenham Salary: £30,000 - £34,000 Days/ Hours of work: Monday - Friday, 08:30 - 17:00 Benefits Competitive Salary Pension Scheme 20 days of annual leave + bank holidays, increasing to 25 days with service! Friendly Environment Free Onsite Parking Company Socials The company Are you ready to take your administrative skills to the next level? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to be a part of our client's vibrant team within the facilities industry! They pride themselves on creating a friendly workplace where all teams work closely together. This is a busy role where you will have the opportunity to put in place new procedures to ensure the business is performing to the highest standards. Duties Managing the job logic system to ensure tasks are tracked and executed efficiently. Maintaining and updating the works diary to ensure all projects are on schedule. Assisting in preparing and sending out quotes to clients. Overseeing account management to foster positive client relationships. Planning installations and PPM contracts. Ensuring all parts are ordered and sent to the site on time. Raising Purchase Orders (POs) to streamline our procurement process. Training and mentoring junior team members, helping them grow in their roles. The ideal candidate Strong administration & coordination experience Knowledge of the facilities or construction industries Strong attention to detail Very organised and structured Strong communication skills A high level of customer service Proactive and able to us initiative Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 20, 2026
Full time
Title: Construction Administrator Location: Dagenham Salary: £30,000 - £34,000 Days/ Hours of work: Monday - Friday, 08:30 - 17:00 Benefits Competitive Salary Pension Scheme 20 days of annual leave + bank holidays, increasing to 25 days with service! Friendly Environment Free Onsite Parking Company Socials The company Are you ready to take your administrative skills to the next level? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to be a part of our client's vibrant team within the facilities industry! They pride themselves on creating a friendly workplace where all teams work closely together. This is a busy role where you will have the opportunity to put in place new procedures to ensure the business is performing to the highest standards. Duties Managing the job logic system to ensure tasks are tracked and executed efficiently. Maintaining and updating the works diary to ensure all projects are on schedule. Assisting in preparing and sending out quotes to clients. Overseeing account management to foster positive client relationships. Planning installations and PPM contracts. Ensuring all parts are ordered and sent to the site on time. Raising Purchase Orders (POs) to streamline our procurement process. Training and mentoring junior team members, helping them grow in their roles. The ideal candidate Strong administration & coordination experience Knowledge of the facilities or construction industries Strong attention to detail Very organised and structured Strong communication skills A high level of customer service Proactive and able to us initiative Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title : Supporter Care Officer Contract : Fixed Term Contract until 1 April 2027 Hours: Part Time 4 days a week (ideally Tuesday to Friday) Salary: £22,248 per annum (FTE £27,810) Location: Based in our Andover Office in Hampshire Join us in Beating Macular Disease Are you an experienced Customer Service Administrator who would love to use your skills to help us Beat Macular Disease? Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support. The Supporter Care Officer will ensure supporters, donors, volunteers and members of the public have a positive and memorable experience of contacting the Macular Society by coordinating across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters. This role part time 4 day a week (ideally Tuesday to Friday) 9:00am to 5:00pm with one hour break, on a fixed term contract until 1 April 2027. If you have great Customer Service Skills, then we would love to hear from you! Do you have • Proven experience in a customer care role • Experience of handling a large volume of calls and emails, with a good telephone manner • The ability to empathise with others and handle difficult situations with sensitivity and diplomacy • Proven experience of analysing, investigating and resolving complex complaints and enquiries as well as processing and analysing data • Excellent team working and collaborative working skills and the ability to develop effective partnerships as well as work independently under own initiative • Ability to multitask and prioritise multiple projects and work streams with an openness to take on additional tasks, as and when required • Strong IT skills including Word, Outlook and inhouse databases. • A positive can do and hands on approach. In return we provide a great working culture, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: • The candidate has evidenced the minimum criteria for the role through their application • The candidate has chosen to share that they have a disability in the covering letter/application email • Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss. Please view the full job specification on our website. To apply please email your CV with a covering letter explaining why you want the role and how you meet the job description Closing date : 26 April 2026 Interviews: Wednesday 6, Thursday 7, and Friday 8 May 2026
Apr 19, 2026
Full time
Job Title : Supporter Care Officer Contract : Fixed Term Contract until 1 April 2027 Hours: Part Time 4 days a week (ideally Tuesday to Friday) Salary: £22,248 per annum (FTE £27,810) Location: Based in our Andover Office in Hampshire Join us in Beating Macular Disease Are you an experienced Customer Service Administrator who would love to use your skills to help us Beat Macular Disease? Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support. The Supporter Care Officer will ensure supporters, donors, volunteers and members of the public have a positive and memorable experience of contacting the Macular Society by coordinating across colleagues and partner organisations to deliver an exceptional level of customer care that deepens relationships with our supporters. This role part time 4 day a week (ideally Tuesday to Friday) 9:00am to 5:00pm with one hour break, on a fixed term contract until 1 April 2027. If you have great Customer Service Skills, then we would love to hear from you! Do you have • Proven experience in a customer care role • Experience of handling a large volume of calls and emails, with a good telephone manner • The ability to empathise with others and handle difficult situations with sensitivity and diplomacy • Proven experience of analysing, investigating and resolving complex complaints and enquiries as well as processing and analysing data • Excellent team working and collaborative working skills and the ability to develop effective partnerships as well as work independently under own initiative • Ability to multitask and prioritise multiple projects and work streams with an openness to take on additional tasks, as and when required • Strong IT skills including Word, Outlook and inhouse databases. • A positive can do and hands on approach. In return we provide a great working culture, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: • The candidate has evidenced the minimum criteria for the role through their application • The candidate has chosen to share that they have a disability in the covering letter/application email • Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss. Please view the full job specification on our website. To apply please email your CV with a covering letter explaining why you want the role and how you meet the job description Closing date : 26 April 2026 Interviews: Wednesday 6, Thursday 7, and Friday 8 May 2026
LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ES SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 40 hours per week SALARY: Competitive ROLE OVERVIEW AND PURPOSE: The Helpdesk Administrator works alongside M&E Helpdesk and Helpdesk Coordinator to form part of the team responsible for the receiving, allocating and the progression of reactive emergency maintenance faults. KEY RESPONSIBILITIES: Cover the helpdesk in the absence of Helpdesk Operative Vetting service requests received via CAFM system. Analysis of job history/running reports to avoid duplication. Ordering parts required for the job. Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. Plan/Coordinate work for current and next day. Escalate any complaints or issues as required. Ensuring Reactive Work to Additional Work process is followed. Manage the completion process, reviews, audit fails and ensure all closures are sent to the client via the CAFM system. Collate and Submit SLA extension requests to the client. Adhere to all SLAs/KPIs set against your role and including call answering times, quality assurance, email response times if covering the Helpdesk. Utilising CAFM system - Obtain and Provide mitigation for breached Faults for previous 24 hours (ready for period end) Ensure compliance with statutory and company procedures across all functions. To take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty. High attention to detail on all work submitted. Contribute to reducing levels of customer complaints. Undertake other duties as directed by management. REQUIRED SKILLS AND EXPERIENCE: Exceptional organisational skills. Ability to handle conflicting workloads and to work under pressure. Strong communication skills in both telephone and correspondence/report handling. An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service always. Ability to develop effective relations with key stakeholders including management and customers. Ability to set and achieve targets via effective engagement with stakeholder groups. DESIRABLE: A previous customer service representative or frontline support role is desirable. Experience in using CAFM system or asset management system. Rounded educational background and strong knowledge of Microsoft 365 systems. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Apr 18, 2026
Full time
LOCATIONS: 14 Pier Walk, North Greenwich, SE10 0ES SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 40 hours per week SALARY: Competitive ROLE OVERVIEW AND PURPOSE: The Helpdesk Administrator works alongside M&E Helpdesk and Helpdesk Coordinator to form part of the team responsible for the receiving, allocating and the progression of reactive emergency maintenance faults. KEY RESPONSIBILITIES: Cover the helpdesk in the absence of Helpdesk Operative Vetting service requests received via CAFM system. Analysis of job history/running reports to avoid duplication. Ordering parts required for the job. Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand. Plan/Coordinate work for current and next day. Escalate any complaints or issues as required. Ensuring Reactive Work to Additional Work process is followed. Manage the completion process, reviews, audit fails and ensure all closures are sent to the client via the CAFM system. Collate and Submit SLA extension requests to the client. Adhere to all SLAs/KPIs set against your role and including call answering times, quality assurance, email response times if covering the Helpdesk. Utilising CAFM system - Obtain and Provide mitigation for breached Faults for previous 24 hours (ready for period end) Ensure compliance with statutory and company procedures across all functions. To take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty. High attention to detail on all work submitted. Contribute to reducing levels of customer complaints. Undertake other duties as directed by management. REQUIRED SKILLS AND EXPERIENCE: Exceptional organisational skills. Ability to handle conflicting workloads and to work under pressure. Strong communication skills in both telephone and correspondence/report handling. An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service always. Ability to develop effective relations with key stakeholders including management and customers. Ability to set and achieve targets via effective engagement with stakeholder groups. DESIRABLE: A previous customer service representative or frontline support role is desirable. Experience in using CAFM system or asset management system. Rounded educational background and strong knowledge of Microsoft 365 systems. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Antal International Network
Watford, Hertfordshire
Service Dispatch Coordinator Watford Hybrid (3 days office / 2 days home) £29,000 - £32,000 + excellent benefits Our client is looking for a resilient and detail-focused Service Administrator / Dispatch Coordinator to join our team on a permanent basis . You'll be part of a small, close-knit team with a fantastic culture and a highly supportive management team -a great environment to grow and develop your skills. What you'll be doing: • Scheduling and dispatching Field Service Engineers • Managing service contracts, work orders & invoicing (SAP / ServiceMax) • Liaising with customers and internal teams • Coordinating spare parts and urgent requests • Supporting service planning and delivery What we're looking for: • Must have prior experience in dispatch, service coordination, or a closely related role. • Excellent attention to detail • Proven ability to multitask and prioritise • A proactive, adaptable approach with the ability to learn on the go What's in it for you? • Supportive leadership and great team culture • Hybrid working • 25 days holiday + birthday leave • Private healthcare & dental • Pension & wellbeing benefits Apply now or message me directly to find out more! Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
Apr 18, 2026
Full time
Service Dispatch Coordinator Watford Hybrid (3 days office / 2 days home) £29,000 - £32,000 + excellent benefits Our client is looking for a resilient and detail-focused Service Administrator / Dispatch Coordinator to join our team on a permanent basis . You'll be part of a small, close-knit team with a fantastic culture and a highly supportive management team -a great environment to grow and develop your skills. What you'll be doing: • Scheduling and dispatching Field Service Engineers • Managing service contracts, work orders & invoicing (SAP / ServiceMax) • Liaising with customers and internal teams • Coordinating spare parts and urgent requests • Supporting service planning and delivery What we're looking for: • Must have prior experience in dispatch, service coordination, or a closely related role. • Excellent attention to detail • Proven ability to multitask and prioritise • A proactive, adaptable approach with the ability to learn on the go What's in it for you? • Supportive leadership and great team culture • Hybrid working • 25 days holiday + birthday leave • Private healthcare & dental • Pension & wellbeing benefits Apply now or message me directly to find out more! Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
Antal International Network
Watford, Hertfordshire
Service Dispatch Coordinator Watford Hybrid (3 days office / 2 days home) £29,000 - £32,000 + excellent benefits Our client is looking for a resilient and detail-focused Service Administrator / Dispatch Coordinator to join our team on a permanent basis. You'll be part of a small, close-knit team with a fantastic culture and a highly supportive management team- a great environment to grow and develop your skills. What you'll be doing: Scheduling and dispatching Field Service Engineers Managing service contracts, work orders & invoicing (SAP / ServiceMax) Liaising with customers and internal teams Coordinating spare parts and urgent requests Supporting service planning and delivery What we're looking for: Must have prior experience in dispatch, service coordination, or a closely related role. Excellent attention to detail Proven ability to multitask and prioritise A proactive, adaptable approach with the ability to learn on the go What's in it for you: Supportive leadership and great team culture Hybrid working 25 days holiday + birthday leave Private healthcare & dental Pension & wellbeing benefits Apply now or message me directly to find out more! Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
Apr 17, 2026
Full time
Service Dispatch Coordinator Watford Hybrid (3 days office / 2 days home) £29,000 - £32,000 + excellent benefits Our client is looking for a resilient and detail-focused Service Administrator / Dispatch Coordinator to join our team on a permanent basis. You'll be part of a small, close-knit team with a fantastic culture and a highly supportive management team- a great environment to grow and develop your skills. What you'll be doing: Scheduling and dispatching Field Service Engineers Managing service contracts, work orders & invoicing (SAP / ServiceMax) Liaising with customers and internal teams Coordinating spare parts and urgent requests Supporting service planning and delivery What we're looking for: Must have prior experience in dispatch, service coordination, or a closely related role. Excellent attention to detail Proven ability to multitask and prioritise A proactive, adaptable approach with the ability to learn on the go What's in it for you: Supportive leadership and great team culture Hybrid working 25 days holiday + birthday leave Private healthcare & dental Pension & wellbeing benefits Apply now or message me directly to find out more! Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
Antal International Network
Watford, Hertfordshire
Service Administrator / Dispatch Coordinator £29,000 - £32,000 per annum 3 days office / 2 days home Watford About the Role We're looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension). You'll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home. Key Responsibilities Schedule and dispatch Field Service Engineers efficiently to meet customer needs. Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP. Liaise with customers, Sales, and Technical Support to keep all stakeholders updated. Order and ship spare parts, including urgent requests. Maintain accurate records, data, and reporting in line with company standards. Support preventative maintenance planning and ensure compliance with service agreements. What We're Looking For Proven administration experience, ideally within a service organisation. Strong knowledge of SAP; ServiceMax experience is a plus. Excellent organisation, time management, and problem-solving skills. Strong communication skills with internal teams and external customers. Flexible, adaptable, and willing to learn; some European travel for training may be required. Why You'll Love This Role Competitive salary: £29,000 - £32,000 per year Hybrid working: 3 days in office, 2 days from home Generous benefits package: 25 days' holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership
Apr 17, 2026
Full time
Service Administrator / Dispatch Coordinator £29,000 - £32,000 per annum 3 days office / 2 days home Watford About the Role We're looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension). You'll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home. Key Responsibilities Schedule and dispatch Field Service Engineers efficiently to meet customer needs. Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP. Liaise with customers, Sales, and Technical Support to keep all stakeholders updated. Order and ship spare parts, including urgent requests. Maintain accurate records, data, and reporting in line with company standards. Support preventative maintenance planning and ensure compliance with service agreements. What We're Looking For Proven administration experience, ideally within a service organisation. Strong knowledge of SAP; ServiceMax experience is a plus. Excellent organisation, time management, and problem-solving skills. Strong communication skills with internal teams and external customers. Flexible, adaptable, and willing to learn; some European travel for training may be required. Why You'll Love This Role Competitive salary: £29,000 - £32,000 per year Hybrid working: 3 days in office, 2 days from home Generous benefits package: 25 days' holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership
About Crown Lift Trucks Ltd Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks. Our brand promise is: "Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value." Quality and performance are the foundation of Crown's success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make. Crown's headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles. Job Description Answer and process incoming parts requests from all UK branches. Pull orders, receive, and put away stock. Order parts and develop relationships with Crown Parts Centre and outside vendors. Enhance branch satisfaction with parts support and by responding to branch concerns/requests. Maintain direct contact with all branch parts coordinators/administrators. Process paperwork. Inventory control to include cycle counts of stockroom. Person Specification Essential Skills: GCSEs or equivalent Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills Parts or inventory control experience and lift truck industry experience preferred Working knowledge of Microsoft Office (including Excel and Word), Parts and Service manuals, Internet Ordering software. Ability to follow instructions given in written, oral or diagram form. Ability to problem solve and find alternative solutions with regards to long lead times from suppliers. Flexibility to work as part of a team and as an individual. Desirable Skills: Knowledge of Baan software or equivalent package Vacancy Details Hours of Work: Monday to Thursday - 08:00am to 16:30pm (with 1 hour unpaid for lunch) Friday - 08:00am to 4:00pm (with 1 hour unpaid for lunch) Salary: Dependent on experience Holidays: 25 days holiday. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to: Company pension plan. 25 days annual leave plus bank holidays. Excellent discount scheme with access to the best perks from some of the UK's biggest brands. Employee assistance programme.
Apr 17, 2026
Full time
About Crown Lift Trucks Ltd Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks. Our brand promise is: "Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value." Quality and performance are the foundation of Crown's success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make. Crown's headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles. Job Description Answer and process incoming parts requests from all UK branches. Pull orders, receive, and put away stock. Order parts and develop relationships with Crown Parts Centre and outside vendors. Enhance branch satisfaction with parts support and by responding to branch concerns/requests. Maintain direct contact with all branch parts coordinators/administrators. Process paperwork. Inventory control to include cycle counts of stockroom. Person Specification Essential Skills: GCSEs or equivalent Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills Parts or inventory control experience and lift truck industry experience preferred Working knowledge of Microsoft Office (including Excel and Word), Parts and Service manuals, Internet Ordering software. Ability to follow instructions given in written, oral or diagram form. Ability to problem solve and find alternative solutions with regards to long lead times from suppliers. Flexibility to work as part of a team and as an individual. Desirable Skills: Knowledge of Baan software or equivalent package Vacancy Details Hours of Work: Monday to Thursday - 08:00am to 16:30pm (with 1 hour unpaid for lunch) Friday - 08:00am to 4:00pm (with 1 hour unpaid for lunch) Salary: Dependent on experience Holidays: 25 days holiday. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to: Company pension plan. 25 days annual leave plus bank holidays. Excellent discount scheme with access to the best perks from some of the UK's biggest brands. Employee assistance programme.
Document Administrator Maldon 7:30am - 4pm or 8am - 4:30pm £25,000 - £28,000 The Role - Document Administrator (Training given) Step into a role where you'll be at the heart of quality and compliance, managing the flow of critical documentation that keeps production running smoothly. You'll take ownership of preparing, verifying, organising and archiving Device History Records (DHRs), ensuring every batch is released accurately and on time. You'll also oversee the controlled issuance and upkeep of QMS documents, from registration and distribution to archiving and training activation. Your eye for detail and commitment to high standards will help maintain product traceability, support regulatory compliance and keep operations moving efficiently. Key Responsibilities Complete DHR document control activities for priority and production inspection and ensure document control activities are completed within the set target. Ensure verification of DHR documentation is conducted as per approved quality, purchasing and engineering specifications. Coordinate and prioritise inspection workload by locating and organising priority parts in accordance with the weekly priority list. Undertake and manage production and FAI DHR preparation each week after completion of priority inspection of products. Ensure all quality requirements are met during DHR preparation and maintain accuracy by following established QMS procedures. Meet all Quality Control requirements as per corresponding SOPs/WIs. Record each product batch in the inspection log using Microsoft Excel. Print the drawing and inspection control plan for each product batch and collate and verify the DHR documentation as necessary. Complete weekly batch release for all products. The number of batches to be released each week may vary between 20 to 80. Record batch release activities in the DHR. Verify supplier documentation such as Certificates of Conformity (CoC), delivery notes, material certificates, and process certificates are present and correct. Verify that batch records completed by previous departments are compliant and complete. Take ownership of weekly reprocessing and oversee completion of reprocessing activities as per established procedures. Actively liaise with the Design, Supply Chain and Warehouse functions through effective communication and coordinate timely handover of inspected devices. Organise the DHR workload to ensure the timely release of priority products. Maintain high attention to detail with respect to part numbers, revisions, and LOT numbers to verify product traceability across all records and labels. Liaise with suppliers and the QARA function for the timely resolution of documentation queries or deficiencies. Verify the label verification of final packed devices and confirm that the DHR record and associated labelling verification tests are correct and compliant with specification. Conduct final verification activities for weekly deliveries from subcontractors. Ensure Good Documentation Practice (GDP) is upheld at all times and maintain accuracy of DHR records. Scan and archive completed DHR packs at the end of the batch release process and maintain archive and inspection areas in accordance with company policy. What You'll Need Previous administrative or document control experience within a regulated industry is desirable (e.g. medical, pharmaceuticals, aerospace, or manufacturing). Experience handling controlled documentation, records management, or quality system documentation would be advantageous. Strong organisational and administrative skills with the ability to manage large volumes of documentation accurately. Excellent attention to detail, particularly when reviewing records for completeness, traceability, and compliance with GDP. Competent in Microsoft Office applications, particularly Microsoft Excel, Word, and document management systems. Ability to follow defined procedures and maintain accurate records in accordance with Quality Management System requirements. Good communication skills to liaise effectively with Quality, Inspection, Supply Chain, and Warehouse personnel. Ability to manage workload priorities and meet deadlines in a fast-paced manufacturing environment. The Package Salary £25,000 - £28,000 + Annual Bonus 5% of salary, performance related Monday to Friday flexible or start/finish times between 7:30am/8:00am 1 hour for lunch 37.5 hour per week Annual Bonus 5% of salary, performance related Annual leave 21 days holiday plus bank holidays Pension scheme 3% employee contribution + 5% company contribution Free onsite parking For more informaiton please contact Sophie Barnes
Apr 17, 2026
Full time
Document Administrator Maldon 7:30am - 4pm or 8am - 4:30pm £25,000 - £28,000 The Role - Document Administrator (Training given) Step into a role where you'll be at the heart of quality and compliance, managing the flow of critical documentation that keeps production running smoothly. You'll take ownership of preparing, verifying, organising and archiving Device History Records (DHRs), ensuring every batch is released accurately and on time. You'll also oversee the controlled issuance and upkeep of QMS documents, from registration and distribution to archiving and training activation. Your eye for detail and commitment to high standards will help maintain product traceability, support regulatory compliance and keep operations moving efficiently. Key Responsibilities Complete DHR document control activities for priority and production inspection and ensure document control activities are completed within the set target. Ensure verification of DHR documentation is conducted as per approved quality, purchasing and engineering specifications. Coordinate and prioritise inspection workload by locating and organising priority parts in accordance with the weekly priority list. Undertake and manage production and FAI DHR preparation each week after completion of priority inspection of products. Ensure all quality requirements are met during DHR preparation and maintain accuracy by following established QMS procedures. Meet all Quality Control requirements as per corresponding SOPs/WIs. Record each product batch in the inspection log using Microsoft Excel. Print the drawing and inspection control plan for each product batch and collate and verify the DHR documentation as necessary. Complete weekly batch release for all products. The number of batches to be released each week may vary between 20 to 80. Record batch release activities in the DHR. Verify supplier documentation such as Certificates of Conformity (CoC), delivery notes, material certificates, and process certificates are present and correct. Verify that batch records completed by previous departments are compliant and complete. Take ownership of weekly reprocessing and oversee completion of reprocessing activities as per established procedures. Actively liaise with the Design, Supply Chain and Warehouse functions through effective communication and coordinate timely handover of inspected devices. Organise the DHR workload to ensure the timely release of priority products. Maintain high attention to detail with respect to part numbers, revisions, and LOT numbers to verify product traceability across all records and labels. Liaise with suppliers and the QARA function for the timely resolution of documentation queries or deficiencies. Verify the label verification of final packed devices and confirm that the DHR record and associated labelling verification tests are correct and compliant with specification. Conduct final verification activities for weekly deliveries from subcontractors. Ensure Good Documentation Practice (GDP) is upheld at all times and maintain accuracy of DHR records. Scan and archive completed DHR packs at the end of the batch release process and maintain archive and inspection areas in accordance with company policy. What You'll Need Previous administrative or document control experience within a regulated industry is desirable (e.g. medical, pharmaceuticals, aerospace, or manufacturing). Experience handling controlled documentation, records management, or quality system documentation would be advantageous. Strong organisational and administrative skills with the ability to manage large volumes of documentation accurately. Excellent attention to detail, particularly when reviewing records for completeness, traceability, and compliance with GDP. Competent in Microsoft Office applications, particularly Microsoft Excel, Word, and document management systems. Ability to follow defined procedures and maintain accurate records in accordance with Quality Management System requirements. Good communication skills to liaise effectively with Quality, Inspection, Supply Chain, and Warehouse personnel. Ability to manage workload priorities and meet deadlines in a fast-paced manufacturing environment. The Package Salary £25,000 - £28,000 + Annual Bonus 5% of salary, performance related Monday to Friday flexible or start/finish times between 7:30am/8:00am 1 hour for lunch 37.5 hour per week Annual Bonus 5% of salary, performance related Annual leave 21 days holiday plus bank holidays Pension scheme 3% employee contribution + 5% company contribution Free onsite parking For more informaiton please contact Sophie Barnes
Arthur J. Gallagher & Co. (AJG)
Blisworth, Northamptonshire
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast paced fixers, empathetic experts, and outcomes drivers-people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose. Overview Are you looking to start a professional career with a company that promotes growth and progression, with no experience needed? You'll be known internally as a Claims Administrator, and you'll speak with individuals involved in an insurance claim, often over the phone. This may include the person filing a claim and/or the insurance company with which they are insured. Either way, you'll provide a fantastic level of service while looking after our clients. Our offices are open from 8 am to 6 pm, Monday through Friday. During these hours, you'll work 37.5 hours each week, with no weekend shifts or work on bank holidays. How you'll make an impact You'll be responsible for entering claims into our system, communicating with claimants and their insurers, and gathering information to support those claims. And don't worry if you don't have any experience, ideally, it's what we're looking for, so we can train you on our systems and our way of doing things. On a day-to-day basis, you'll be: Making telephone calls to clients, third parties and third-party insurers Opening claims on the case management system and conducting initial enquiries Working collaboratively with the team to ensure full compliance with office protocols, service level agreements, and key performance indicators About You You're an organised individual who can balance and prioritise your workload You can communicate clearly through email and phone correspondence You work well independently and as part of a team You pay attention to detail and can focus on tasks in a fast paced environment Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Apr 16, 2026
Full time
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast paced fixers, empathetic experts, and outcomes drivers-people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose. Overview Are you looking to start a professional career with a company that promotes growth and progression, with no experience needed? You'll be known internally as a Claims Administrator, and you'll speak with individuals involved in an insurance claim, often over the phone. This may include the person filing a claim and/or the insurance company with which they are insured. Either way, you'll provide a fantastic level of service while looking after our clients. Our offices are open from 8 am to 6 pm, Monday through Friday. During these hours, you'll work 37.5 hours each week, with no weekend shifts or work on bank holidays. How you'll make an impact You'll be responsible for entering claims into our system, communicating with claimants and their insurers, and gathering information to support those claims. And don't worry if you don't have any experience, ideally, it's what we're looking for, so we can train you on our systems and our way of doing things. On a day-to-day basis, you'll be: Making telephone calls to clients, third parties and third-party insurers Opening claims on the case management system and conducting initial enquiries Working collaboratively with the team to ensure full compliance with office protocols, service level agreements, and key performance indicators About You You're an organised individual who can balance and prioritise your workload You can communicate clearly through email and phone correspondence You work well independently and as part of a team You pay attention to detail and can focus on tasks in a fast paced environment Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
