4 jobs found

Customer Services Executive - Impact Events London - Commercial Who we are We are an organisation that exists to drive progress. That's the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. You are responsible for all things related to attendee registration for Economist Impact events. You ensure that our delegates, VIPs, speakers and sponsors - have the best possible experience across the whole registration experience. You are responsive and professional at all times - with both internal and external stakeholders - from event set up to onsite delivery. Key Responsibilities Add or update attendee details in Cvent (including bulk upload of speakers) Help people who have trouble registering (monitor email inboxes, chatbot and respond promptly) Track registrations, cancellations, and payments in Cvent and report on progress in event project meetings Approve delegate registrations in accordance with Economist Impact event guidelines Keep attendee data clean and up to date in Cvent Assist with visa applications when requested Issue invoices where required Onsite Ensure registration kit is onsite ready for the event Work with event team to ensure that all event side activations are added to relevant delegate badges Set up and test Cvent OnArrival equipment; take payments; handle onsite bookings; answer queries) Manage registration desk throughout the event Work closely with sponsors to ensure that their team and guests get a 'white glove' experience - before, during and after each event Reporting Run registration and attendance reports Export data to Excel for tracking, analysis or sharing Create and customize bespoke reports and dashboards Monitor and report on cancellations, refunds and chase unpaid invoices Build builds (non-paid events) Working from a brief created by the marketing team, you Create non-paid events in Cvent, our attendee registration platform, using existing templates Build registration forms (add required demographic questions, sessions, ticket options) Set up forms for all attendee types (e.g. attendee, speaker, staff) Set up all required automated emails (e.g. registration confirmation; abandoned basket) Add branding provided by the event marketer Test and check every form on desktop and mobile before launching The Ideal Candidate Is confident using online systems and forms Is comfortable working in Excel (sorting, filtering, data analysis) Ideally a Cvent experience Is familiar with Salesforce Has excellent attention to detail Has experience of working onsite at events/in a hospitality setting Is able to travel flexibly to be onsite at our events across the year Must be able to work from our London headquarters 3 days a week Is a fast leaner who can handle multiple tasks Is a great communicator Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more. We are committed to building and retaining a diverse and inclusive workforce. If youbelieve you may require accommodations or adjustments at any stage to your hiring process due to disability or neurodivergence, sincerely held religious beliefs or if you require pregnancy-related support, please indicate so below. Should you be invited for any further hiring processes you will be reached out to confidentially for support. Hiring managers and recruiters do not have access to this information at an individual level. Where appropriate, we may use anonymised data for reporting purposes or to meet statutory requirements in your location.

Overview Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you. Cvent Hospitality Cloud is seeking a highly strategic and customer-obsessed Manager, Customer Marketing, to champion customer advocacy and insights across our global ecosystem. This role is pivotal in driving stronger customer engagement, influencing product innovation, and shaping market perception by amplifying the authentic voice of our customers. This role will serve as a bridge between our customers, product teams, sales, and marketing, ensuring that customer insights directly fuel growth, innovation, and customer-centricity. In This Role, You Will: Lead the design, execution, and continuous improvement of Customer Advisory Meetings with top hospitality clients to capture strategic insights and strengthen executive relationships. Drive impactful Product Advisory Meetings to align customer needs with product roadmaps, ensuring Cvent remains the trusted innovation partner in the hospitality industry. Own the Customer Satisfaction (CSAT) program across Hospitality Cloud, delivering actionable insights and leading initiatives to improve customer experience, adoption, and retention. Develop and implement a best-in-class strategy for monitoring, responding to, and leveraging online reviews to strengthen Cvent's brand reputation globally. Synthesize customer insights into executive-level reporting, highlighting key trends, risks, and opportunities that directly influence business strategy and decision-making. Partner cross-functionally with Sales, Customer Success, Product, and Marketing leaders to ensure customer feedback drives measurable outcomes across the business. Champion a culture of customer centricity by institutionalizing customer insights into every stage of the customer journey. Here's What You Need: 7+ years of experience in customer marketing, customer experience, or related roles within SaaS, hospitality, or B2B technology industries. Proven track record of managing executive-level customer engagement programs such as advisory boards, councils, or forums. Strong analytical skills with experience in customer satisfaction metrics (CSAT, NPS, CES) and ability to translate data into actionable strategies. Experience in online reputation management and ability to develop proactive review strategies that influence brand perception. Exceptional communication and executive presence with the ability to engage senior stakeholders internally and externally. Demonstrated success in driving cross-functional collaboration and influencing without authority. Bachelor's degree in Business, Marketing, Communications, or related field; MBA preferred. Strategic Impact of the Role Customer Education Develop and scale customer education initiatives, including regional training workshops that equip hoteliers and venues with the knowledge to maximize ROI from Cvent solutions. Lead immersive training camps at Cvent CONNECT and other flagship events to drive adoption, product mastery, and stronger customer engagement. This role is not only responsible for listening to customers but also for transforming their insights into growth opportunities for Cvent Hospitality Cloud. Success in this role will be measured by the strength of our customer relationships, the integration of customer insights into product and business strategy, and the enhanced reputation of Cvent as the most trusted partner for hoteliers and venues globally. Physical Demands W e are not able to offer sponsorship for this position

Overview City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York. Known internally as the Charter Sales and Event Delivery Executive - supports our mission to create amazing experiences for our guests by delivering a professional, polite and proactive service. As a member of our Charter Sales team, you will actively promote and sell our private hire experiences. You will be passionate about delivering the very best experience for our guests whilst achieving targets and assisting with the growth of this team. The ability to interact with guests and internal team members is essential. This is a full time, permanent position paying an annual salary of £30,000 plus bonus incentive. Hybrid working available after training period completed. Responsibilities Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Provide a smooth and professional sales process that befits the City Cruises UK brand Work closely with the Charter Sales Manager to achieve budgeted sales revenue and profit levels for Direct and Trade boat charters, including boat hire and food and beverage sales Assist in the development of key relationships with 3rd party agents, corporate clients and business partners To attend monthly sales meetings to discuss revenue vs budget Work with Charter Sales and Manager Head of Events in the development of new products on the charter range and look to develop combined package offerings Coordinate all guest requests and ensure guest requirements are communicated to the on board event delivery teams To meet, on a rotational basis, with the Event delivery team to ensure events run smoothly Assist in the launch of new products Assist in the database build of a CRM system, to build enquiries and database to provide a detailed mailing list Host viewings and familiarisation visits as required Attend charter events when required and 4 per year minimum to provide feedback in product improvement Raise Purchase Orders for charter products Attend events representing the brand and to build relationships to grow business Assist on additional research as required Assist with booking Piers and third party vendors Additional duties as may reasonably be required Requirements & Qualifications Proven sales experience (minimum 2 years) in an events/travel environment Demonstrable experience in end to end events sales and delivery for both corporate and private events including budget tracking Excellent Negotiation Skills - to negotiate a suitable product package with the customer Confident communicator with the ability to quickly build rapport with clients both on the telephone and face to face Customer services experience both face to face and via telephone Highly organised with proven ability to deliver to tight deadlines Excellent attention to detail Aligns behaviours with company values Flexible "can do" attitude with the ability to react calmly in pressurised situations Availability to work outside of normal office hours including weekends to ensure delivery of events Excellent computer software skills (Microsoft Office suite), including diary and database management systems Be competent working with new technology and databases Confident in provision of management statistics in Managers absence Desirable though non-essential Certificates in Events Management Boat or Thames River knowledge RESPECT values Respect We will value, appreciate and respect each other. We will foster diversity and inclusivity. Environment We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship. Safety We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace. Professionalism We will conduct ourselves professionally. We will take responsibility for our actions. We own the problem until it is solved. Exceed We will continuously improve. We will exceed standards and expectations. Communication We will be open and honest. We will choose a respectful approach. We will share information with others effectively. Teamwork We will exist to serve others. We will anticipate the needs of others. We will have fun and practice "enthusiastic friendliness". All employees must commit to upholding our RESPECT values. They are as follows: We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position. We are an equal opportunities' employer and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to create a diverse and inclusive environment. City Cruises London UK, Cherry Garden Pier, London, London, City of, United Kingdom