Programme Management Office (PMO) Lead - Housing Improvement I am recruiting for an experienced Programme Management Office Lead to support a major housing improvement and transformation programme within a public sector organisation. This is a senior role responsible for leading the PMO function across multiple interdependent workstreams, strengthening governance, overseeing programme risk and performance, and providing senior leaders with clear assurance around delivery. The successful candidate will bring strong PMO leadership experience, ideally gained within housing, local government, another regulated public sector organisation or a similarly complex environment. The Role As PMO Lead, you will be responsible for establishing and maintaining effective programme governance, reporting and control arrangements across the Housing Improvement Programme and associated operational projects. You will work closely with project managers, delivery leads, senior stakeholders and corporate services to ensure workstreams remain aligned, risks are properly managed and programme information is accurate, consistent and suitable for senior-level decision-making. You will also formally manage a Project Support Officer and help strengthen programme management capability across the wider housing service. Key Responsibilities Leading the Programme Management Office function across a complex housing improvement programme Designing and maintaining programme governance, reporting and assurance frameworks Maintaining the master programme plan across multiple workstreams Managing programme-level risks, issues, assumptions and dependencies Owning and maintaining the Programme Risk Register Overseeing RAID logs, delivery milestones, budgets and resource allocations Producing dashboards, highlight reports, board papers and senior-level briefings Coordinating reporting to programme boards, senior leadership and assurance forums Providing professional challenge to project managers and delivery leads Reviewing project plans, risk assessments, timelines and delivery assumptions Identifying interdependencies and emerging delivery risks Supporting regulatory engagement, inspections and assurance reviews Coordinating activity across housing, HR, IT, legal, finance and communications teams Line managing and developing the Project Support Officer Improving PMO systems, tools, standards and ways of working About You To be considered for this position, you should be able to demonstrate: Significant experience leading or operating within a PMO function Experience working within a complex programme or project management environment Strong knowledge of programme governance and project management methodologies Experience designing and maintaining governance and reporting frameworks Experience managing programme-level risk registers and assurance processes The ability to analyse programme performance, delivery data and risk information Experience producing reports and presenting information to senior leaders or governance boards The confidence to influence and constructively challenge senior stakeholders Experience coordinating multiple interdependent workstreams Previous line management or supervisory experience Strong written communication, reporting and organisational skills Proficiency in Microsoft 365 and programme management systems A PRINCE2 Practitioner qualification or equivalent recognised programme or project management qualification is essential. Experience within social housing, housing regulation, public sector transformation, audit or external assurance would be particularly advantageous. Why Apply? This is an opportunity to take ownership of a high-profile PMO function and play a central role in the delivery of a significant housing improvement programme. You will have the autonomy to shape governance arrangements, strengthen programme controls and provide the structure and insight needed to support sustainable service improvement. To apply, please send me your updated CV or contact me directly for a confidential discussion.
Aug 29, 2026
Contractor
Programme Management Office (PMO) Lead - Housing Improvement I am recruiting for an experienced Programme Management Office Lead to support a major housing improvement and transformation programme within a public sector organisation. This is a senior role responsible for leading the PMO function across multiple interdependent workstreams, strengthening governance, overseeing programme risk and performance, and providing senior leaders with clear assurance around delivery. The successful candidate will bring strong PMO leadership experience, ideally gained within housing, local government, another regulated public sector organisation or a similarly complex environment. The Role As PMO Lead, you will be responsible for establishing and maintaining effective programme governance, reporting and control arrangements across the Housing Improvement Programme and associated operational projects. You will work closely with project managers, delivery leads, senior stakeholders and corporate services to ensure workstreams remain aligned, risks are properly managed and programme information is accurate, consistent and suitable for senior-level decision-making. You will also formally manage a Project Support Officer and help strengthen programme management capability across the wider housing service. Key Responsibilities Leading the Programme Management Office function across a complex housing improvement programme Designing and maintaining programme governance, reporting and assurance frameworks Maintaining the master programme plan across multiple workstreams Managing programme-level risks, issues, assumptions and dependencies Owning and maintaining the Programme Risk Register Overseeing RAID logs, delivery milestones, budgets and resource allocations Producing dashboards, highlight reports, board papers and senior-level briefings Coordinating reporting to programme boards, senior leadership and assurance forums Providing professional challenge to project managers and delivery leads Reviewing project plans, risk assessments, timelines and delivery assumptions Identifying interdependencies and emerging delivery risks Supporting regulatory engagement, inspections and assurance reviews Coordinating activity across housing, HR, IT, legal, finance and communications teams Line managing and developing the Project Support Officer Improving PMO systems, tools, standards and ways of working About You To be considered for this position, you should be able to demonstrate: Significant experience leading or operating within a PMO function Experience working within a complex programme or project management environment Strong knowledge of programme governance and project management methodologies Experience designing and maintaining governance and reporting frameworks Experience managing programme-level risk registers and assurance processes The ability to analyse programme performance, delivery data and risk information Experience producing reports and presenting information to senior leaders or governance boards The confidence to influence and constructively challenge senior stakeholders Experience coordinating multiple interdependent workstreams Previous line management or supervisory experience Strong written communication, reporting and organisational skills Proficiency in Microsoft 365 and programme management systems A PRINCE2 Practitioner qualification or equivalent recognised programme or project management qualification is essential. Experience within social housing, housing regulation, public sector transformation, audit or external assurance would be particularly advantageous. Why Apply? This is an opportunity to take ownership of a high-profile PMO function and play a central role in the delivery of a significant housing improvement programme. You will have the autonomy to shape governance arrangements, strengthen programme controls and provide the structure and insight needed to support sustainable service improvement. To apply, please send me your updated CV or contact me directly for a confidential discussion.
Infrastructure & Cloud Engineer - Role Overview This role sits within the Infrastructure team, supporting the identity, security, endpoint, messaging, Microsoft 365 and cloud platforms that underpin the wider IT estate. It is a platform-ownership and 3rd-line technical role , acting as the key escalation point for the Service Desk and owning complex issue resolution. The role holder will have primary ownership of Conditional Access, cloud security investigations and breach response, CIS hardening, Microsoft Azure, Azure Virtual Desktop (AVD), SharePoint Online and Intune . The position combines deep technical troubleshooting, estate-wide platform ownership and infrastructure/security project delivery. Key Responsibilities 1. Identity, Security & Compliance Administer the Microsoft 365 suite, including Exchange Online, Teams, SharePoint Online, OneDrive and security/compliance services. Own and maintain the Conditional Access policy estate across Active Directory/Entra ID, including policy documentation and secure management of exceptions. Lead cloud security investigations using sign-in, risk and audit logs. Own the Microsoft Defender estate , including XDR incidents, Defender for Office 365 policies, Defender for Endpoint onboarding/alerting and Defender for Identity sensor health. Run vulnerability scans and manage remediation plans across server and endpoint estates. Act as the primary technical owner for cloud security incidents and breach response. Maintain CIS hardening standards and track progress against security benchmarks. Resolve escalated identity issues including licensing, MFA and cross-tenant access. Administer on-premises Active Directory, including OU structure, Group Policy and Azure AD Connect/Entra Connect synchronisation, resolving sync issues between AD and Entra ID. 2. Azure, AVD & Microsoft 365 Administration Administer the Microsoft Azure environment, including subscriptions, resource groups, storage, networking and resource/cost management. Support and administer the Azure Virtual Desktop (AVD) estate, including host pools, session hosts, scaling, image management and application group assignments. Support legacy Amazon WorkSpaces where required as part of the migration to AVD. Administer SharePoint Online, including site structures, permissions, access groups, storage/quota management and governance of site sprawl. Monitor Azure, AVD/WorkSpaces and SharePoint health and capacity, coordinating patching and maintenance with minimal user disruption. Ensure identity, Conditional Access and licensing are correctly configured across platforms. Own infrastructure and security improvement projects, including rollouts, migrations, tooling, scoping and milestone reporting. 3. Endpoint, Messaging & 3rd-Line Support Own Intune device management and deployment , including enrolment profiles, compliance policies, configuration profiles and application packaging/deployment. Support SOTI configuration and deployment alongside Intune. Act as the technical escalation point for complex Service Desk issues requiring platform-level access, advanced diagnostics or architectural change. Resolve complex email delivery and rejection issues using Exchange Online and Mimecast message tracing . Troubleshoot advanced Outlook and mailbox issues, including profiles, permissions, access and delegation. Own and maintain branch/depot distribution lists and the wider mail estate structure, including group nesting to Manager and Assistant Manager level. Create and maintain Service Desk runbooks covering Azure, AVD/WorkSpaces, SharePoint, Intune and messaging, enabling routine issues to be resolved at first line. General Responsibilities Represent the Company professionally and work in line with its values and ISO quality standards. Comply with all relevant Health & Safety requirements and use PPE where required. Provide flexibility to support critical security incidents and technical escalations outside normal working hours when necessary. Undertake other reasonable duties as required. Key Working Relationships Internal: Infrastructure Lead, Head of IT, Service Desk, HR, branch/depot managers and other key stakeholders. External: Microsoft/Entra support, AWS support, Mimecast, security/compliance auditors and other technology partners. Skills & Knowledge Strong hands-on experience with Microsoft 365, Active Directory, Entra ID, Conditional Access, SharePoint Online and Microsoft Defender/XDR . Experience investigating sign-in logs, risk events and audit logs. Proven experience contributing to or leading security incident and breach response . CIS hardening or equivalent security-baseline experience. Microsoft Azure administration, including subscriptions, resource groups, storage and networking. Strong Intune experience covering enrolment, compliance, configuration profiles and application deployment. PowerShell scripting and automation. AD/Entra group and attribute administration, including synchronisation. Advanced Exchange Online and email-security troubleshooting, including message tracing and delivery faults. Outlook/mailbox administration covering profiles, permissions and delegation. Experience creating clear technical runbooks and process documentation for Service Desk/1st-line teams.
Aug 29, 2026
Full time
Infrastructure & Cloud Engineer - Role Overview This role sits within the Infrastructure team, supporting the identity, security, endpoint, messaging, Microsoft 365 and cloud platforms that underpin the wider IT estate. It is a platform-ownership and 3rd-line technical role , acting as the key escalation point for the Service Desk and owning complex issue resolution. The role holder will have primary ownership of Conditional Access, cloud security investigations and breach response, CIS hardening, Microsoft Azure, Azure Virtual Desktop (AVD), SharePoint Online and Intune . The position combines deep technical troubleshooting, estate-wide platform ownership and infrastructure/security project delivery. Key Responsibilities 1. Identity, Security & Compliance Administer the Microsoft 365 suite, including Exchange Online, Teams, SharePoint Online, OneDrive and security/compliance services. Own and maintain the Conditional Access policy estate across Active Directory/Entra ID, including policy documentation and secure management of exceptions. Lead cloud security investigations using sign-in, risk and audit logs. Own the Microsoft Defender estate , including XDR incidents, Defender for Office 365 policies, Defender for Endpoint onboarding/alerting and Defender for Identity sensor health. Run vulnerability scans and manage remediation plans across server and endpoint estates. Act as the primary technical owner for cloud security incidents and breach response. Maintain CIS hardening standards and track progress against security benchmarks. Resolve escalated identity issues including licensing, MFA and cross-tenant access. Administer on-premises Active Directory, including OU structure, Group Policy and Azure AD Connect/Entra Connect synchronisation, resolving sync issues between AD and Entra ID. 2. Azure, AVD & Microsoft 365 Administration Administer the Microsoft Azure environment, including subscriptions, resource groups, storage, networking and resource/cost management. Support and administer the Azure Virtual Desktop (AVD) estate, including host pools, session hosts, scaling, image management and application group assignments. Support legacy Amazon WorkSpaces where required as part of the migration to AVD. Administer SharePoint Online, including site structures, permissions, access groups, storage/quota management and governance of site sprawl. Monitor Azure, AVD/WorkSpaces and SharePoint health and capacity, coordinating patching and maintenance with minimal user disruption. Ensure identity, Conditional Access and licensing are correctly configured across platforms. Own infrastructure and security improvement projects, including rollouts, migrations, tooling, scoping and milestone reporting. 3. Endpoint, Messaging & 3rd-Line Support Own Intune device management and deployment , including enrolment profiles, compliance policies, configuration profiles and application packaging/deployment. Support SOTI configuration and deployment alongside Intune. Act as the technical escalation point for complex Service Desk issues requiring platform-level access, advanced diagnostics or architectural change. Resolve complex email delivery and rejection issues using Exchange Online and Mimecast message tracing . Troubleshoot advanced Outlook and mailbox issues, including profiles, permissions, access and delegation. Own and maintain branch/depot distribution lists and the wider mail estate structure, including group nesting to Manager and Assistant Manager level. Create and maintain Service Desk runbooks covering Azure, AVD/WorkSpaces, SharePoint, Intune and messaging, enabling routine issues to be resolved at first line. General Responsibilities Represent the Company professionally and work in line with its values and ISO quality standards. Comply with all relevant Health & Safety requirements and use PPE where required. Provide flexibility to support critical security incidents and technical escalations outside normal working hours when necessary. Undertake other reasonable duties as required. Key Working Relationships Internal: Infrastructure Lead, Head of IT, Service Desk, HR, branch/depot managers and other key stakeholders. External: Microsoft/Entra support, AWS support, Mimecast, security/compliance auditors and other technology partners. Skills & Knowledge Strong hands-on experience with Microsoft 365, Active Directory, Entra ID, Conditional Access, SharePoint Online and Microsoft Defender/XDR . Experience investigating sign-in logs, risk events and audit logs. Proven experience contributing to or leading security incident and breach response . CIS hardening or equivalent security-baseline experience. Microsoft Azure administration, including subscriptions, resource groups, storage and networking. Strong Intune experience covering enrolment, compliance, configuration profiles and application deployment. PowerShell scripting and automation. AD/Entra group and attribute administration, including synchronisation. Advanced Exchange Online and email-security troubleshooting, including message tracing and delivery faults. Outlook/mailbox administration covering profiles, permissions and delegation. Experience creating clear technical runbooks and process documentation for Service Desk/1st-line teams.
A national independent property development company in Oxfordshire are looking for a Head of Property for new and re-sale properties at over 50 sites in the south of the UK. You will be responsible for all aspects of the business, ensuring that it offers a first-class resales and new home sale service to all existing and future clients and becomes the agent of choice for the sale of all homes. As well as acting as line manager for all staff and running all day-to-day business operations, the Head of Property also functions as a director on the board and makes a significant contribution to the strategic development of the business. Offering an effective and high performing in-house agency to leaseholders and new business partners is a key priority. Responsibilities: To lead on all aspects of the Property business. To provide expert analysis and advice to the company with regards to property sales. To identify all opportunities for business growth (revenue and profit) to maximise performance and lead to the future success of the company. Working with the Property teams as necessary to implement initiatives and monitor their success. To optimise the number of properties in the Property pipeline, ensuring maximum property values within the portfolio. To ensure an excellent level of customer service is always delivered to clients, contributing to the reputational development of the brand. To act as line manager for Property personnel, ensuring performance and offering day to day support and guidance and compliance with all HR requirements. To lead on the annual budget setting process, and to manage all expenditure to ensure profitability. Reporting to the board of directors on a regular basis. To lead on all creative strategy for marketing and PR, liaising with external consultants where required. Overseeing marketing strategy and marketing campaigns for both property re-sales and new home sales. To ensure that the website is developed and maintained to maximise reach to existing and new clients. To promote the Property service both internally and externally. To maximise pipeline and market share from the property portfolio and to further develop external business partnerships and growth opportunities. To work closely with the Executive and senior team within Property to ensure seamless delivery of the aims and objectives of both organisations. To ensure that all Property activity remains aligned with the company's core values. To ensure compliance with all requirements of The Property Ombudsman code of practice Experience and the confidence to engage with internal and external customers in a group setting, including running presentations and providing reports. The ability to operate at board level, contributing to and leading on board discussions. Ensuring effective governance of the company. Experience in developing, implementing, and monitoring a marketing and sales strategy for high quality homes. Excellent customer service skills. Experience in a similar environment and with a similar age group would be an advantage. You can deal with enquiries and potential leads quickly and effectively and ensure your team does the same. Extensive experience in a sales environment. You must be able to demonstrate a successful history of selling high quality homes, and the associated retirement lifestyle, maximising valuations. You need to have exceptional communication skills and foster good and supportive working relationships whilst maintaining professionalism. You need to be able to manage, dissolve conflict, and maintain strict confidentiality and be an excellent listener. Salary offered is c 50k, paid mileage, life assurance and company pension and excellent working environment in the Office with the team, home working and field-based visits to company sites. Monday - Friday 9am - 5pm based in Oxfordshire. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 29, 2026
Full time
A national independent property development company in Oxfordshire are looking for a Head of Property for new and re-sale properties at over 50 sites in the south of the UK. You will be responsible for all aspects of the business, ensuring that it offers a first-class resales and new home sale service to all existing and future clients and becomes the agent of choice for the sale of all homes. As well as acting as line manager for all staff and running all day-to-day business operations, the Head of Property also functions as a director on the board and makes a significant contribution to the strategic development of the business. Offering an effective and high performing in-house agency to leaseholders and new business partners is a key priority. Responsibilities: To lead on all aspects of the Property business. To provide expert analysis and advice to the company with regards to property sales. To identify all opportunities for business growth (revenue and profit) to maximise performance and lead to the future success of the company. Working with the Property teams as necessary to implement initiatives and monitor their success. To optimise the number of properties in the Property pipeline, ensuring maximum property values within the portfolio. To ensure an excellent level of customer service is always delivered to clients, contributing to the reputational development of the brand. To act as line manager for Property personnel, ensuring performance and offering day to day support and guidance and compliance with all HR requirements. To lead on the annual budget setting process, and to manage all expenditure to ensure profitability. Reporting to the board of directors on a regular basis. To lead on all creative strategy for marketing and PR, liaising with external consultants where required. Overseeing marketing strategy and marketing campaigns for both property re-sales and new home sales. To ensure that the website is developed and maintained to maximise reach to existing and new clients. To promote the Property service both internally and externally. To maximise pipeline and market share from the property portfolio and to further develop external business partnerships and growth opportunities. To work closely with the Executive and senior team within Property to ensure seamless delivery of the aims and objectives of both organisations. To ensure that all Property activity remains aligned with the company's core values. To ensure compliance with all requirements of The Property Ombudsman code of practice Experience and the confidence to engage with internal and external customers in a group setting, including running presentations and providing reports. The ability to operate at board level, contributing to and leading on board discussions. Ensuring effective governance of the company. Experience in developing, implementing, and monitoring a marketing and sales strategy for high quality homes. Excellent customer service skills. Experience in a similar environment and with a similar age group would be an advantage. You can deal with enquiries and potential leads quickly and effectively and ensure your team does the same. Extensive experience in a sales environment. You must be able to demonstrate a successful history of selling high quality homes, and the associated retirement lifestyle, maximising valuations. You need to have exceptional communication skills and foster good and supportive working relationships whilst maintaining professionalism. You need to be able to manage, dissolve conflict, and maintain strict confidentiality and be an excellent listener. Salary offered is c 50k, paid mileage, life assurance and company pension and excellent working environment in the Office with the team, home working and field-based visits to company sites. Monday - Friday 9am - 5pm based in Oxfordshire. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Full-time Permanent Mid-level Senior Posted 11 Aug 2026 Description Overview As an Accommodation Manager at Mezzino Limited, you will be a proactive self-starter with strong organisational and interpersonal skills. You will oversee the daily operations of a student accommodation site, ensuring a safe, efficient, and welcoming environment for residents. Your role involves maximising occupancy levels, maintaining the property's operational efficiency, and building strong relationships with students, their parents, university personnel, and external contractors. Main Responsibilities Ensure the property is secure and well-maintained at all times. Maintain high standards of property presentation and cleanliness. Conduct sales tours and show flat viewings to maximise occupancy. Ensure required maintenance work within the properties is reported and completed in a timely manner Achieve property KPIs, including arrears, occupancy, and customer satisfaction targets. Maintain accurate customer information in both the Mezzino booking system and other digital or hard-copy files, ensuring data security and GDPR compliance. Work collaboratively and flexibly to help the overall team deliver its objectives, supporting colleagues, suggesting improvements and sharing best practice. Oversee summer room turnaround, including check-ins/outs and inspections. Assist in obtaining and maintaining the HMO license and landlord accreditation (ANUK). Build and maintain relationships with local universities and higher institutions, attending events such as Open Days and Housing Fairs. Person Specification Strong organisational and interpersonal skills, with the ability to manage multiple tasks and stakeholders effectively. Proficiency in Office 365 and familiarity with property management systems. Flexibility to adapt to the seasonal demands of the student accommodation sector, including occasional weekend work during peak periods. Strong ability to prioritise workload and manage competing tasks effectively. Confident in addressing disciplinary or welfare issues with sensitivity and professionalism. Able to work well under pressure and take initiative. Honest, reliable and trustworthy. Ideally minimum of 2 years' experience in accommodation management, preferably within the student housing or hospitality sectors.
Aug 29, 2026
Full time
Full-time Permanent Mid-level Senior Posted 11 Aug 2026 Description Overview As an Accommodation Manager at Mezzino Limited, you will be a proactive self-starter with strong organisational and interpersonal skills. You will oversee the daily operations of a student accommodation site, ensuring a safe, efficient, and welcoming environment for residents. Your role involves maximising occupancy levels, maintaining the property's operational efficiency, and building strong relationships with students, their parents, university personnel, and external contractors. Main Responsibilities Ensure the property is secure and well-maintained at all times. Maintain high standards of property presentation and cleanliness. Conduct sales tours and show flat viewings to maximise occupancy. Ensure required maintenance work within the properties is reported and completed in a timely manner Achieve property KPIs, including arrears, occupancy, and customer satisfaction targets. Maintain accurate customer information in both the Mezzino booking system and other digital or hard-copy files, ensuring data security and GDPR compliance. Work collaboratively and flexibly to help the overall team deliver its objectives, supporting colleagues, suggesting improvements and sharing best practice. Oversee summer room turnaround, including check-ins/outs and inspections. Assist in obtaining and maintaining the HMO license and landlord accreditation (ANUK). Build and maintain relationships with local universities and higher institutions, attending events such as Open Days and Housing Fairs. Person Specification Strong organisational and interpersonal skills, with the ability to manage multiple tasks and stakeholders effectively. Proficiency in Office 365 and familiarity with property management systems. Flexibility to adapt to the seasonal demands of the student accommodation sector, including occasional weekend work during peak periods. Strong ability to prioritise workload and manage competing tasks effectively. Confident in addressing disciplinary or welfare issues with sensitivity and professionalism. Able to work well under pressure and take initiative. Honest, reliable and trustworthy. Ideally minimum of 2 years' experience in accommodation management, preferably within the student housing or hospitality sectors.
Resident Liaison Officer (RLO) - External Works Location: Hastings Salary: Up to £32,000 + Package Contract: Permanent We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings. This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout the programme of external works. Communicate project information, work schedules, access requirements and timescales clearly to residents. Arrange appointments, conduct resident visits and complete pre-start meetings. Manage resident expectations and resolve queries or complaints professionally and efficiently. Liaise closely with site managers, supervisors, client representatives and subcontractors. Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works. Maintain accurate records of resident communications, appointments, feedback and project updates. Attend site and client meetings, providing updates on resident concerns and satisfaction. Help minimise disruption to residents while ensuring works progress efficiently. Promote a high standard of customer service and resident engagement throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on external planned maintenance works, ideally within the social housing sector. Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders. Excellent organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. Proactive, professional and customer-focused approach. Equal opportunities employer.
Aug 29, 2026
Full time
Resident Liaison Officer (RLO) - External Works Location: Hastings Salary: Up to £32,000 + Package Contract: Permanent We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings. This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout the programme of external works. Communicate project information, work schedules, access requirements and timescales clearly to residents. Arrange appointments, conduct resident visits and complete pre-start meetings. Manage resident expectations and resolve queries or complaints professionally and efficiently. Liaise closely with site managers, supervisors, client representatives and subcontractors. Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works. Maintain accurate records of resident communications, appointments, feedback and project updates. Attend site and client meetings, providing updates on resident concerns and satisfaction. Help minimise disruption to residents while ensuring works progress efficiently. Promote a high standard of customer service and resident engagement throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on external planned maintenance works, ideally within the social housing sector. Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders. Excellent organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. Proactive, professional and customer-focused approach. Equal opportunities employer.
Your New Company A leading professional services firm is seeking a Private Client Tax Assistant Manager to join its growing Leeds office. The firm advises a diverse portfolio of private clients, entrepreneurs, business owners, landed estates, trusts and internationally mobile individuals, providing specialist tax advisory services across a broad range of technical areas. With a collaborative culture, significant investment in employee development and a strong reputation in the mid-market, this is an excellent opportunity to join a highly regarded tax team. Your New Role As a Private Client Tax Assistant Manager, you will work closely with senior tax specialists to deliver high-quality advisory services to a varied client portfolio. You will be involved in a broad range of tax planning projects while supporting business development initiatives and mentoring junior team members. Key responsibilities will include: Supporting the delivery of tax advisory services to a portfolio of private clients. Acting as a key point of contact for clients where appropriate. Assisting with complex tax planning projects, including inheritance tax planning, succession planning, capital gains tax planning, trust structuring, residence and international tax matters, Transaction-related tax advice Managing advisory assignments and monitoring work in progress. Assisting with proposals for new work and fee discussions. Participating in client meetings and helping present technical advice in a clear and commercial manner. Identifying opportunities to develop existing client relationships and win new business. Working collaboratively with colleagues across tax and wider service lines to deliver integrated client solutions. Supporting, coaching and developing junior members of the tax team. Attending networking and business development events to build professional relationships and raise the firm's profile. What You'll Need to Succeed To be successful in this role, you will ideally have: A professional tax qualification such as CTA, ATT, STEP, ACA/CA or equivalent experience. Previous experience within a private client tax advisory environment. Strong technical knowledge across private client tax planning matters. The ability to undertake independent technical research and interpret legislation. Excellent communication and relationship-building skills. Strong organisational and project management capabilities. Competent use of Microsoft Excel and Word. Experience using Tolley's tax research products would be advantageous. What You'll Get in Return In return, you will join a progressive and people-focused organisation that offers genuine opportunities for career development within a supportive environment. Benefits include: Competitive salary and benefits package. Hybrid and flexible working arrangements. Private Medical Insurance. Enhanced family leave provisions. Competitive pension scheme. Life assurance and death-in-service benefits. Employee Assistance Programme. Generous annual leave entitlement with purchase and carry-over options. Paid volunteering day. Ongoing professional development and career progression opportunities. What you need to do now If you're interested in this Private Client Tax role in Leeds, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 29, 2026
Full time
Your New Company A leading professional services firm is seeking a Private Client Tax Assistant Manager to join its growing Leeds office. The firm advises a diverse portfolio of private clients, entrepreneurs, business owners, landed estates, trusts and internationally mobile individuals, providing specialist tax advisory services across a broad range of technical areas. With a collaborative culture, significant investment in employee development and a strong reputation in the mid-market, this is an excellent opportunity to join a highly regarded tax team. Your New Role As a Private Client Tax Assistant Manager, you will work closely with senior tax specialists to deliver high-quality advisory services to a varied client portfolio. You will be involved in a broad range of tax planning projects while supporting business development initiatives and mentoring junior team members. Key responsibilities will include: Supporting the delivery of tax advisory services to a portfolio of private clients. Acting as a key point of contact for clients where appropriate. Assisting with complex tax planning projects, including inheritance tax planning, succession planning, capital gains tax planning, trust structuring, residence and international tax matters, Transaction-related tax advice Managing advisory assignments and monitoring work in progress. Assisting with proposals for new work and fee discussions. Participating in client meetings and helping present technical advice in a clear and commercial manner. Identifying opportunities to develop existing client relationships and win new business. Working collaboratively with colleagues across tax and wider service lines to deliver integrated client solutions. Supporting, coaching and developing junior members of the tax team. Attending networking and business development events to build professional relationships and raise the firm's profile. What You'll Need to Succeed To be successful in this role, you will ideally have: A professional tax qualification such as CTA, ATT, STEP, ACA/CA or equivalent experience. Previous experience within a private client tax advisory environment. Strong technical knowledge across private client tax planning matters. The ability to undertake independent technical research and interpret legislation. Excellent communication and relationship-building skills. Strong organisational and project management capabilities. Competent use of Microsoft Excel and Word. Experience using Tolley's tax research products would be advantageous. What You'll Get in Return In return, you will join a progressive and people-focused organisation that offers genuine opportunities for career development within a supportive environment. Benefits include: Competitive salary and benefits package. Hybrid and flexible working arrangements. Private Medical Insurance. Enhanced family leave provisions. Competitive pension scheme. Life assurance and death-in-service benefits. Employee Assistance Programme. Generous annual leave entitlement with purchase and carry-over options. Paid volunteering day. Ongoing professional development and career progression opportunities. What you need to do now If you're interested in this Private Client Tax role in Leeds, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Salary: Band 3 - starting salary £13,047 (FTE £26,093) with annual, incremental progression up to £14,016 (FTE £28,031) Hours: 18.5 hours / 2.5 days per week (pattern to be agreed on appointment) Contract Type: Permanent Closing date: 23rd of August at 11:59pm Arts University Plymouth is seeking to appoint an HR Administrator to join its Human Resources team. This is an exciting opportunity to join a small, collaborative team at the heart of the University. As a key member of that HR team, you will provide high-quality administrative support across the employee lifecycle, helping to deliver an efficient, responsive and customer-focused HR service. You'll play an important role in supporting colleagues, candidates and managers, ensuring HR processes run smoothly and that records, systems and communications are accurate and up to date. Working closely with colleagues across the University, you will help coordinate recruitment and onboarding, maintain HR systems and records, respond to a wide range of enquiries and contribute to the continuous improvement of HR processes and resources. This is an ideal opportunity for someone who enjoys working in a busy environment, takes pride in delivering excellent service and has a keen eye for detail. About You: Have experience working in a busy administrative environment, ideally within HR, education or another people-focused setting. Enjoy providing excellent customer service and be confident communicating professionally with colleagues, candidates and a wide range of stakeholders. Be highly organised, with the ability to prioritise competing tasks, work accurately and meet deadlines. Have strong IT skills and be confident using a range of systems, with the ability to quickly learn new software and processes. Be approachable, collaborative and discreet, with a strong commitment to confidentiality, continuous improvement and delivering a high-quality service. About The Role: Be the first point of contact for HR enquiries, providing responsive administrative support and directing queries to colleagues where appropriate. Support recruitment and onboarding activity by coordinating interviews, preparing documentation and helping to ensure candidates have a positive experience. Maintain accurate HR records and systems, supporting the smooth flow of information between HR and departments including Payroll, IT and Estates. Organise meetings, prepare documentation and provide administrative support across a range of HR activities and projects. Contribute to the development and maintenance of HR procedures, guidance and online resources, helping the team deliver an efficient, professional service in support of the University's People Plan. In return you'll receive: Holiday: 12.5 (FTE 25) days annual leave per annum plus bank holidays, and discretionary efficiency closure days Pension: Enrolment onto a generous Local Government scheme subject to scheme eligibility with Additional Voluntary Contributions (AVCs) Enhanced family leave: including enhanced maternity, adoption and paternity pay and paid carer's leave Access to the UK's Leading Employee Assistance Programme including In person or virtual counselling - enhanced to 10+ sessions Life & Leadership Coaching Legal Advice Financial Coaching Dedicated Quiet Spaces for reflection, prayer, or quiet contemplation Flexible Working Discounts: Additional benefits such as Cycle to work scheme, Discounted bus tickets Education sector retail offers Local gym discounts Staff discount site with savings of up to 10% on the high street Interviews are expected to take place on the 10th of September, 2026. The successful candidate will be willing to contribute to our ambitions and international profile as an innovative, sustainable and broadly inclusive arts university. Safeguarding and Compliance Arts University Plymouth has a strong commitment to the safeguarding & welfare of young people & vulnerable adults. All appointments are subject to a satisfactory DBS check , and you will be required to provide appropriate documentation as part of the onboarding process. Right to Work Applicants must have the legal right to work in the UK . We are currently unable to offer visa sponsorship. Proof of Right to Work will be required before an offer of employment is made. Inclusivity We celebrate equality, diversity and difference, and welcome candidates from all communities, including applications from service people and their families as part of our commitment to the Armed Forces Covenant . Redeployees In the event that the University has employees eligible for redeployment at the time of shortlisting, for example due to the end of a fixed term contract, these candidates may be entitled to a priority interview.
Aug 29, 2026
Full time
Salary: Band 3 - starting salary £13,047 (FTE £26,093) with annual, incremental progression up to £14,016 (FTE £28,031) Hours: 18.5 hours / 2.5 days per week (pattern to be agreed on appointment) Contract Type: Permanent Closing date: 23rd of August at 11:59pm Arts University Plymouth is seeking to appoint an HR Administrator to join its Human Resources team. This is an exciting opportunity to join a small, collaborative team at the heart of the University. As a key member of that HR team, you will provide high-quality administrative support across the employee lifecycle, helping to deliver an efficient, responsive and customer-focused HR service. You'll play an important role in supporting colleagues, candidates and managers, ensuring HR processes run smoothly and that records, systems and communications are accurate and up to date. Working closely with colleagues across the University, you will help coordinate recruitment and onboarding, maintain HR systems and records, respond to a wide range of enquiries and contribute to the continuous improvement of HR processes and resources. This is an ideal opportunity for someone who enjoys working in a busy environment, takes pride in delivering excellent service and has a keen eye for detail. About You: Have experience working in a busy administrative environment, ideally within HR, education or another people-focused setting. Enjoy providing excellent customer service and be confident communicating professionally with colleagues, candidates and a wide range of stakeholders. Be highly organised, with the ability to prioritise competing tasks, work accurately and meet deadlines. Have strong IT skills and be confident using a range of systems, with the ability to quickly learn new software and processes. Be approachable, collaborative and discreet, with a strong commitment to confidentiality, continuous improvement and delivering a high-quality service. About The Role: Be the first point of contact for HR enquiries, providing responsive administrative support and directing queries to colleagues where appropriate. Support recruitment and onboarding activity by coordinating interviews, preparing documentation and helping to ensure candidates have a positive experience. Maintain accurate HR records and systems, supporting the smooth flow of information between HR and departments including Payroll, IT and Estates. Organise meetings, prepare documentation and provide administrative support across a range of HR activities and projects. Contribute to the development and maintenance of HR procedures, guidance and online resources, helping the team deliver an efficient, professional service in support of the University's People Plan. In return you'll receive: Holiday: 12.5 (FTE 25) days annual leave per annum plus bank holidays, and discretionary efficiency closure days Pension: Enrolment onto a generous Local Government scheme subject to scheme eligibility with Additional Voluntary Contributions (AVCs) Enhanced family leave: including enhanced maternity, adoption and paternity pay and paid carer's leave Access to the UK's Leading Employee Assistance Programme including In person or virtual counselling - enhanced to 10+ sessions Life & Leadership Coaching Legal Advice Financial Coaching Dedicated Quiet Spaces for reflection, prayer, or quiet contemplation Flexible Working Discounts: Additional benefits such as Cycle to work scheme, Discounted bus tickets Education sector retail offers Local gym discounts Staff discount site with savings of up to 10% on the high street Interviews are expected to take place on the 10th of September, 2026. The successful candidate will be willing to contribute to our ambitions and international profile as an innovative, sustainable and broadly inclusive arts university. Safeguarding and Compliance Arts University Plymouth has a strong commitment to the safeguarding & welfare of young people & vulnerable adults. All appointments are subject to a satisfactory DBS check , and you will be required to provide appropriate documentation as part of the onboarding process. Right to Work Applicants must have the legal right to work in the UK . We are currently unable to offer visa sponsorship. Proof of Right to Work will be required before an offer of employment is made. Inclusivity We celebrate equality, diversity and difference, and welcome candidates from all communities, including applications from service people and their families as part of our commitment to the Armed Forces Covenant . Redeployees In the event that the University has employees eligible for redeployment at the time of shortlisting, for example due to the end of a fixed term contract, these candidates may be entitled to a priority interview.
Kennedy Pearce Consulting seeks an experienced M&A transactions manager for a real estate business on a 6-month FTC or day-rate basis. You will own and deliver transaction processes across buy-side, sell-side, and financing workstreams, reporting to Senior Management with updates on live deals. The role requires ACA/CAANZ-level corporate finance/M&A expertise and the ability to rapidly onboard and contribute from day one, liaising with advisors and deal counterparties as needed.
Aug 29, 2026
Full time
Kennedy Pearce Consulting seeks an experienced M&A transactions manager for a real estate business on a 6-month FTC or day-rate basis. You will own and deliver transaction processes across buy-side, sell-side, and financing workstreams, reporting to Senior Management with updates on live deals. The role requires ACA/CAANZ-level corporate finance/M&A expertise and the ability to rapidly onboard and contribute from day one, liaising with advisors and deal counterparties as needed.
Business Development Manager We're partnering with a fast-growing, founder-led IT company to hire their first dedicated Business Development Manager. The business delivers managed services, infrastructure and migration projects, and IT consultancy across Windows and macOS estates, working with clients in finance, non-profit, government and technology click apply for full job details
Aug 29, 2026
Full time
Business Development Manager We're partnering with a fast-growing, founder-led IT company to hire their first dedicated Business Development Manager. The business delivers managed services, infrastructure and migration projects, and IT consultancy across Windows and macOS estates, working with clients in finance, non-profit, government and technology click apply for full job details
Please note, this vacancy closes at 12pm, midday, on 7th September 2026 We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Job Profile Job Share, 14 hours Reporting to Manager job title: Senior Neighbourhood Officer Broad purpose of the post Our Neighbourhood team is growing, and we're looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, making sure all occupation contracts and estates are professionally managed in line with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work. Key Accountabilities To pro-actively deal with all aspects of occupation contracts and estate management; managing services to maintain the environment to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur To make sure that new residents are appropriately supported throughout the important early stages of their contracts and to take pro-active action where appropriate Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key driver for positive change in our neighbourhoods; identifying and putting in place community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents' lives Have a visible presence and be recognisable to our customer, displaying a "can do" attitude at all times To involve our customers in all aspects of the neighbourhood service to make sure their voice is heard and their views are positively received To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve To be a proactive member of the team and work with colleagues across the business to support community engagement activity, always seeking to improve and develop your own skills and the performance of the team, and operate within and comply with United Welsh policies, procedures, and values at all times Develop and maintain excellent relationships with teams across the organisation to enable partnership working To support Neighbourhood Co-ordinators. local services Personal Requirements Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Housing Policy or similar qualification Experience of working restoratively with customers Proud member of the Disability Confident employer scheme Neighbourhood Officer (Job Share) Company: United Welsh Salary: £15,680 Hours: Part-time Location: Caerphilly, CF83 2AX Job type: Permanent Posting date: 24 Aug 2026 Closing date: 23 Sept 2026 Apply for this job Summary Job Advert Please note, this vacancy closes at 12pm, midday, on 7th September 2026 We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Job Profile Permanent Job Share, 14 hours £15,680 per annum (£39,200 FTE) Closes Monday 7th September 12pm Interviews 15th / 16th September Reporting to Manager job title: Senior Neighbourhood Officer Broad purpose of the post Our Neighbourhood team is growing, and we're looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, making sure all occupation contracts and estates are professionally managed in line with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work. Key Accountabilities To pro-actively deal with all aspects of occupation contracts and estate management; managing services to maintain the environment to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur To make sure that new residents are appropriately supported throughout the important early stages of their contracts and to take pro-active action where appropriate Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key driver for positive change in our neighbourhoods; identifying and putting in place community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents' lives Have a visible presence and be recognisable to our customer, displaying a "can do" attitude at all times To involve our customers in all aspects of the neighbourhood service to make sure their voice is heard and their views are positively received To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve To be a proactive member of the team and work with colleagues across the business to support community engagement activity, always seeking to improve and develop your own skills and the performance of the team, and operate within and comply with United Welsh policies, procedures, and values at all times Develop and maintain excellent relationships with teams across the organisation to enable partnership working To support Neighbourhood Co-ordinators. local services Personal Requirements Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Essential Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Desirable Experience using IBS Housing Management system Housing Policy or similar qualification Experience of working restoratively with customers Welsh language skills When applying, please upload a cover letter in no more than 1000 words highlighting how you meet each of the essential and desirable (where applicable) criteria on the job advert . click apply for full job details
Aug 29, 2026
Full time
Please note, this vacancy closes at 12pm, midday, on 7th September 2026 We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Job Profile Job Share, 14 hours Reporting to Manager job title: Senior Neighbourhood Officer Broad purpose of the post Our Neighbourhood team is growing, and we're looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, making sure all occupation contracts and estates are professionally managed in line with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work. Key Accountabilities To pro-actively deal with all aspects of occupation contracts and estate management; managing services to maintain the environment to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur To make sure that new residents are appropriately supported throughout the important early stages of their contracts and to take pro-active action where appropriate Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key driver for positive change in our neighbourhoods; identifying and putting in place community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents' lives Have a visible presence and be recognisable to our customer, displaying a "can do" attitude at all times To involve our customers in all aspects of the neighbourhood service to make sure their voice is heard and their views are positively received To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve To be a proactive member of the team and work with colleagues across the business to support community engagement activity, always seeking to improve and develop your own skills and the performance of the team, and operate within and comply with United Welsh policies, procedures, and values at all times Develop and maintain excellent relationships with teams across the organisation to enable partnership working To support Neighbourhood Co-ordinators. local services Personal Requirements Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Housing Policy or similar qualification Experience of working restoratively with customers Proud member of the Disability Confident employer scheme Neighbourhood Officer (Job Share) Company: United Welsh Salary: £15,680 Hours: Part-time Location: Caerphilly, CF83 2AX Job type: Permanent Posting date: 24 Aug 2026 Closing date: 23 Sept 2026 Apply for this job Summary Job Advert Please note, this vacancy closes at 12pm, midday, on 7th September 2026 We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Job Profile Permanent Job Share, 14 hours £15,680 per annum (£39,200 FTE) Closes Monday 7th September 12pm Interviews 15th / 16th September Reporting to Manager job title: Senior Neighbourhood Officer Broad purpose of the post Our Neighbourhood team is growing, and we're looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, making sure all occupation contracts and estates are professionally managed in line with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work. Key Accountabilities To pro-actively deal with all aspects of occupation contracts and estate management; managing services to maintain the environment to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur To make sure that new residents are appropriately supported throughout the important early stages of their contracts and to take pro-active action where appropriate Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key driver for positive change in our neighbourhoods; identifying and putting in place community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents' lives Have a visible presence and be recognisable to our customer, displaying a "can do" attitude at all times To involve our customers in all aspects of the neighbourhood service to make sure their voice is heard and their views are positively received To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve To be a proactive member of the team and work with colleagues across the business to support community engagement activity, always seeking to improve and develop your own skills and the performance of the team, and operate within and comply with United Welsh policies, procedures, and values at all times Develop and maintain excellent relationships with teams across the organisation to enable partnership working To support Neighbourhood Co-ordinators. local services Personal Requirements Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Essential Experience of working in social housing or a related sector Experience of managing complex cases with effective outcomes Up to date knowledge of housing legislation and housing policy Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively Effective team-player, ability to develop and maintain effective partnerships both internally and externally Ability to challenge the 'status quo,' to seek and deliver continuous improvement and service development Competent using all Microsoft Office packages including Word and Excel Ability to produce statistical reports and information in a variety of formats. Excellent written, oral and numeracy skills Desirable Experience using IBS Housing Management system Housing Policy or similar qualification Experience of working restoratively with customers Welsh language skills When applying, please upload a cover letter in no more than 1000 words highlighting how you meet each of the essential and desirable (where applicable) criteria on the job advert . click apply for full job details
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Aug 29, 2026
Contractor
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as aHousing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management delivery Maintain and update clear, accurate and strength-based records on the appropriate digital platform Assist schemes in daily operational tasks, including answering phones and working on Reception, as required Other Information You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours You will be required to travel to different properties within the defined area as and when required Use the Lone Worker system as and when necessary Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc Deliver your role in line with Riverside company values - "Our Riverside Way" Participate in team meetings, attend regular supervisions and reflecting practice sessions Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager Person specification Essential An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Experience of working within house management Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. Previous experience in positively resolving incidents Demonstrate initiative and confidence to make and act on decisions Competent administrative and IT skills (to be able to produce reports and other communications) Desirable Knowledge of current benefit systems Knowledge of Housing regulations Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Experience of working within a care & support environment
Aug 29, 2026
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as aHousing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management delivery Maintain and update clear, accurate and strength-based records on the appropriate digital platform Assist schemes in daily operational tasks, including answering phones and working on Reception, as required Other Information You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours You will be required to travel to different properties within the defined area as and when required Use the Lone Worker system as and when necessary Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc Deliver your role in line with Riverside company values - "Our Riverside Way" Participate in team meetings, attend regular supervisions and reflecting practice sessions Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager Person specification Essential An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Experience of working within house management Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. Previous experience in positively resolving incidents Demonstrate initiative and confidence to make and act on decisions Competent administrative and IT skills (to be able to produce reports and other communications) Desirable Knowledge of current benefit systems Knowledge of Housing regulations Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Experience of working within a care & support environment
PROPERTY MANAGER Hillcrest Estate Management • Competitive • Hybrid - Bristol ROLE OVERVIEW You will manage a varied residential portfolio in and around Bristol, combining on site presence with the flexibility of hybrid working. Your focus will be to ensure each development is safe, compliant and well-maintained, with clear communication and a consistently high standard of service for residents and clients. Supported by a collaborative team, you will plan and prioritise site visits, oversee maintenance and compliance, manage service charge budgets and build trusted relationships with residents, freeholders and contractors. You will bring a calm, organised approach and a genuine passion for great customer service. ROLE EXPECTATIONS You will balance time between site visits across the Bristol area, remote working and time in our Bristol office. Most days you will be coordinating maintenance and compliance actions, managing budgets and contractors, and keeping residents informed with timely, personable updates. WHAT SUCCESS LOOKS LIKE Residents feel listened to and informed, with issues acknowledged quickly and resolved to a high standard. Developments remain safe, compliant and well-presented, with clear audit trails and forward plans in place. Service charge budgets are accurate, transparent and well-managed, with variances explained and minimised. Maintenance is proactive, with robust 12-24 month plans and timely execution of works. Meetings, inspections and key milestones are delivered on time, with clear, concise reporting. Strong supplier relationships deliver quality, value and accountability across the portfolio. HOW YOU'LL SPEND MOST OF YOUR TIME Visiting sites to complete inspections, plan works and meet residents and contractors. Managing service charge budgets, tracking expenditure and preparing reports. Coordinating maintenance, compliance and H&S actions, and ensuring records are up to date. Preparing for and attending resident and client meetings, then following through on agreed actions. Procuring and overseeing contractors, reviewing performance and approving invoices. Handling day-to-day enquiries with empathy, clarity and timely communication. WHO THIS ROLE IS FOR You enjoy variety, take ownership and stay organised across multiple sites and priorities. You are people-focused, calm under pressure and able to handle challenging conversations constructively. You are commercially aware with a practical eye for detail and presentation standards. You are comfortable working independently while being an active, supportive team member. You are Bristol-based or within a practical commute and happy to travel across the region. EXPERIENCE THAT HELPS Experience managing residential blocks or estates, or a related property management role. Familiarity with service charge budgeting, invoicing and financial reporting. Knowledge of building safety, compliance and contractor management. Running resident or client meetings and following through on actions. Using property management systems and producing clear, professional correspondence. WHAT WE OFFER Competitive salary, aligned to experience 24 days holiday plus bank holidays Pension scheme Perkbox membership with discounts across retail, travel and entertainment Fully funded training and professional development, including paid study leave Employee referral scheme Annual salary review Free eye tests and Cycle to Work scheme Long service award Support for Army Reserve training ABOUT HILLCREST ESTATE MANAGEMENT Hillcrest Estate Management supports residential developments across the South West from our Bristol base. Working across a range of estates, our team manages everything from service charge budgets and compliance through to maintenance and resident engagement, ensuring developments are well run and consistently maintained. For those joining the business, we offer the opportunity to manage a varied portfolio within a supportive team, where there is structure in place but also the flexibility to manage your role effectively. As part of a wider national group, Hillcrest combines the feel of a local business with the stability and opportunity of a growing organisation. HOW WE HIRE Initial conversation with our talent team Interview focused on your approach to portfolio management, customer service, budgeting, compliance and stakeholder communication We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. A full, clean UK driving licence is essential.
Aug 29, 2026
Full time
PROPERTY MANAGER Hillcrest Estate Management • Competitive • Hybrid - Bristol ROLE OVERVIEW You will manage a varied residential portfolio in and around Bristol, combining on site presence with the flexibility of hybrid working. Your focus will be to ensure each development is safe, compliant and well-maintained, with clear communication and a consistently high standard of service for residents and clients. Supported by a collaborative team, you will plan and prioritise site visits, oversee maintenance and compliance, manage service charge budgets and build trusted relationships with residents, freeholders and contractors. You will bring a calm, organised approach and a genuine passion for great customer service. ROLE EXPECTATIONS You will balance time between site visits across the Bristol area, remote working and time in our Bristol office. Most days you will be coordinating maintenance and compliance actions, managing budgets and contractors, and keeping residents informed with timely, personable updates. WHAT SUCCESS LOOKS LIKE Residents feel listened to and informed, with issues acknowledged quickly and resolved to a high standard. Developments remain safe, compliant and well-presented, with clear audit trails and forward plans in place. Service charge budgets are accurate, transparent and well-managed, with variances explained and minimised. Maintenance is proactive, with robust 12-24 month plans and timely execution of works. Meetings, inspections and key milestones are delivered on time, with clear, concise reporting. Strong supplier relationships deliver quality, value and accountability across the portfolio. HOW YOU'LL SPEND MOST OF YOUR TIME Visiting sites to complete inspections, plan works and meet residents and contractors. Managing service charge budgets, tracking expenditure and preparing reports. Coordinating maintenance, compliance and H&S actions, and ensuring records are up to date. Preparing for and attending resident and client meetings, then following through on agreed actions. Procuring and overseeing contractors, reviewing performance and approving invoices. Handling day-to-day enquiries with empathy, clarity and timely communication. WHO THIS ROLE IS FOR You enjoy variety, take ownership and stay organised across multiple sites and priorities. You are people-focused, calm under pressure and able to handle challenging conversations constructively. You are commercially aware with a practical eye for detail and presentation standards. You are comfortable working independently while being an active, supportive team member. You are Bristol-based or within a practical commute and happy to travel across the region. EXPERIENCE THAT HELPS Experience managing residential blocks or estates, or a related property management role. Familiarity with service charge budgeting, invoicing and financial reporting. Knowledge of building safety, compliance and contractor management. Running resident or client meetings and following through on actions. Using property management systems and producing clear, professional correspondence. WHAT WE OFFER Competitive salary, aligned to experience 24 days holiday plus bank holidays Pension scheme Perkbox membership with discounts across retail, travel and entertainment Fully funded training and professional development, including paid study leave Employee referral scheme Annual salary review Free eye tests and Cycle to Work scheme Long service award Support for Army Reserve training ABOUT HILLCREST ESTATE MANAGEMENT Hillcrest Estate Management supports residential developments across the South West from our Bristol base. Working across a range of estates, our team manages everything from service charge budgets and compliance through to maintenance and resident engagement, ensuring developments are well run and consistently maintained. For those joining the business, we offer the opportunity to manage a varied portfolio within a supportive team, where there is structure in place but also the flexibility to manage your role effectively. As part of a wider national group, Hillcrest combines the feel of a local business with the stability and opportunity of a growing organisation. HOW WE HIRE Initial conversation with our talent team Interview focused on your approach to portfolio management, customer service, budgeting, compliance and stakeholder communication We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. A full, clean UK driving licence is essential.
We tackle the most complex problems in quantitative finance, by bringing scientific clarity to financial complexity. From our London HQ, we unite world-class researchers and engineers in an environment that values deep exploration and methodical execution - because the best ideas take time to evolve. Together we're building a world-class platform to amplify our teams' most powerful ideas. Security is foundational to this mission and must be delivered in a way that supports how our engineering teams build and operate complex systems at scale. Take the next step in your career. The role Identity and Access Management underpins G-Research's technology estate, providing secure, seamless access for engineers, researchers and corporate users. As the firm grows, we are evolving towards a unified identity and permissions model that strengthens security while simplifying access management. We are looking for an IAM Engineering Manager to lead this transformation. You will own the strategy, engineering direction and operational excellence of our IAM platforms, leading a team responsible for authentication, authorisation, identity lifecycle, access governance and developer identity services. Working closely with engineering, infrastructure, security, risk and audit teams, you will simplify architecture, modernise identity services and ensure identity controls are secure, scalable and consistently applied across the organisation. This is a hands-on technical leadership role. You will develop a high-performing team while remaining close to architecture and design, helping build a best-in-class identity platform for G-Research. Key responsibilities of the role include: Owning and delivering the firm's IAM strategy and roadmap Driving a unified identity and permissions model, balancing security, usability and operational management Defining standards for authentication, authorisation, privileged access and identity lifecycle management Leading the design, operation and modernisation of scalable IAM platforms Driving automation across identity lifecycle management and access governance Ensuring IAM services are secure, reliable, auditable and operationally resilient Leading mentoring and developing a high-performing IAM engineering team Partnering with engineering, security, risk and audit teams to influence technical direction Defining and tracking platform health and control maturity metrics Building a best-in-class identity control plane with consistent, fine-grained access controls across the technology estate Who are we looking for? The ideal candidate will have the following skills and experience: Proven experience leading engineering teams and delivering platforms at scale A strong background in IAM, security or platform engineering Deep knowledge of authentication, authorisation, federation, MFA, RBAC or ABAC, PAM and directory services Experience designing and operating enterprise identity platforms Strong architectural judgement and experience driving transformation Familiarity with SAML, OIDC, OAuth2, SCIM and identity governance The ability to balance security, usability and operational resilience A strong communicator who can influence technical and non-technical stakeholders Ownership, pragmatism and a bias for simplicity, scalability and continuous improvement Why join us? Highly competitive compensation plus annual discretionary bonus Lunch provided via Just Eat for Business and dedicated barista bar 35 days' annual leave 9% company pension contributions Informal dress code and excellent work-life balance Comprehensive healthcare and life assurance Cycle-to-work scheme Monthly company events G-Research is committed to cultivating and preserving an inclusive work environment. We are an ideas-driven business and we place great value on diversity of experience and opinions. We want to ensure that applicants receive a recruitment experience that enables them to perform at their best. If you have a disability or special need that requires accommodation please let us know in the relevant section. At G-Research, we are passionate about the intersection of finance, technology, and the future. We offer a dynamic, flexible and highly stimulating culture where world-beating ideas are cultivated and rewarded. We are proud to employ some of the best people in their field and to nurture their talent in our collaborative working environment.
Aug 29, 2026
Full time
We tackle the most complex problems in quantitative finance, by bringing scientific clarity to financial complexity. From our London HQ, we unite world-class researchers and engineers in an environment that values deep exploration and methodical execution - because the best ideas take time to evolve. Together we're building a world-class platform to amplify our teams' most powerful ideas. Security is foundational to this mission and must be delivered in a way that supports how our engineering teams build and operate complex systems at scale. Take the next step in your career. The role Identity and Access Management underpins G-Research's technology estate, providing secure, seamless access for engineers, researchers and corporate users. As the firm grows, we are evolving towards a unified identity and permissions model that strengthens security while simplifying access management. We are looking for an IAM Engineering Manager to lead this transformation. You will own the strategy, engineering direction and operational excellence of our IAM platforms, leading a team responsible for authentication, authorisation, identity lifecycle, access governance and developer identity services. Working closely with engineering, infrastructure, security, risk and audit teams, you will simplify architecture, modernise identity services and ensure identity controls are secure, scalable and consistently applied across the organisation. This is a hands-on technical leadership role. You will develop a high-performing team while remaining close to architecture and design, helping build a best-in-class identity platform for G-Research. Key responsibilities of the role include: Owning and delivering the firm's IAM strategy and roadmap Driving a unified identity and permissions model, balancing security, usability and operational management Defining standards for authentication, authorisation, privileged access and identity lifecycle management Leading the design, operation and modernisation of scalable IAM platforms Driving automation across identity lifecycle management and access governance Ensuring IAM services are secure, reliable, auditable and operationally resilient Leading mentoring and developing a high-performing IAM engineering team Partnering with engineering, security, risk and audit teams to influence technical direction Defining and tracking platform health and control maturity metrics Building a best-in-class identity control plane with consistent, fine-grained access controls across the technology estate Who are we looking for? The ideal candidate will have the following skills and experience: Proven experience leading engineering teams and delivering platforms at scale A strong background in IAM, security or platform engineering Deep knowledge of authentication, authorisation, federation, MFA, RBAC or ABAC, PAM and directory services Experience designing and operating enterprise identity platforms Strong architectural judgement and experience driving transformation Familiarity with SAML, OIDC, OAuth2, SCIM and identity governance The ability to balance security, usability and operational resilience A strong communicator who can influence technical and non-technical stakeholders Ownership, pragmatism and a bias for simplicity, scalability and continuous improvement Why join us? Highly competitive compensation plus annual discretionary bonus Lunch provided via Just Eat for Business and dedicated barista bar 35 days' annual leave 9% company pension contributions Informal dress code and excellent work-life balance Comprehensive healthcare and life assurance Cycle-to-work scheme Monthly company events G-Research is committed to cultivating and preserving an inclusive work environment. We are an ideas-driven business and we place great value on diversity of experience and opinions. We want to ensure that applicants receive a recruitment experience that enables them to perform at their best. If you have a disability or special need that requires accommodation please let us know in the relevant section. At G-Research, we are passionate about the intersection of finance, technology, and the future. We offer a dynamic, flexible and highly stimulating culture where world-beating ideas are cultivated and rewarded. We are proud to employ some of the best people in their field and to nurture their talent in our collaborative working environment.
Operational Industrial Cleaning Supervisor Salary: £35,000 £40,000 + Quarterly Bonus (OTE £38,000 £44,000) per annum + Company Van (Personal Use) Location: Bristol - Covering Birmingham & south of England (Supporting Northern ireland) Employment Type: Full-Time About the Role We are an agency recruiting on behalf of a leading specialist cleaning company seeking an experienced and highly organised Operations Supervisor to oversee cleaning teams and service delivery across retail sites nationwide. This is a non-working, supervisory position. You will not be expected to carry out cleaning duties as part of your day-to-day role. Instead, you will travel across sites to oversee teams, monitor performance, ensure contractual KPIs and SLAs are consistently achieved, and make sure the quality of work meets or exceeds client expectations. You will be responsible for the day-to-day management and coordination of staff across multiple sites, acting as the key link between operational teams, management and clients. The role will also involve reviewing site reports, monitoring completion of works, identifying issues and ensuring any actions are followed through promptly. The successful candidate will be comfortable managing people remotely and across multiple locations, travelling extensively throughout the UK and working flexibly around operational requirements, including nights and early mornings when required. Key Responsibilities Oversee the day-to-day performance of cleaning teams operating across multiple UK sites Travel nationwide to carry out regular site visits, inspections and team meetings Ensure all contractual KPIs, SLAs and service standards are consistently achieved Monitor the quality of completed work and ensure it meets client expectations and company standards Conduct regular site inspections and quality audits Manage and support staff across sites, providing direction, feedback and day-to-day supervision Monitor attendance, punctuality, conduct and overall staff performance Identify performance issues and implement appropriate corrective actions Review reports, photographs, completion records and other documentation submitted by site teams Ensure all scheduled works are completed correctly and within agreed timescales Follow up on incomplete, poor-quality or outstanding works and ensure they are rectified Act as a point of contact for operational staff and escalate issues to senior management where appropriate Maintain strong working relationships with clients and ensure their expectations are consistently met Respond to client concerns and ensure issues are resolved promptly and professionally Monitor the use, condition and availability of equipment and materials across sites Ensure teams comply with company procedures, health & safety requirements and site-specific rules Ensure all relevant paperwork, site reports and compliance documentation are completed accurately Identify opportunities to improve operational efficiency, service quality and team performance Support the recruitment, induction and ongoing development of operational staff where required Provide regular performance updates and operational reports to senior management Ensure a consistently professional company image is maintained across all client sites What We're Looking For Previous experience in a supervisory, management or operations role, ideally within cleaning, facilities management, industrial services, retail, logistics or a similar multi-site environment Strong people-management and leadership skills Experience managing teams across multiple locations or sites A strong understanding of KPIs, SLAs, quality standards and service delivery Excellent organisational and time-management skills Ability to identify problems quickly and take ownership of resolving them Confident communicating with both operational staff and clients Strong attention to detail, particularly when reviewing reports and quality standards Ability to work independently and manage your own schedule Comfortable using smartphones, tablets, email and reporting systems to monitor site activity Flexible approach to working hours, including occasional nights, early mornings and weekends where operationally required Willingness to travel extensively throughout the UK and stay away from home when required Full UK driving licence essential Previous experience within the cleaning or facilities management sector is highly desirable What s on Offer £35,000 £40,000 basic salary, depending on experience Quarterly performance bonus OTE £38,000 £44,000 Company van with personal use Fuel and business travel expenses covered Accommodation and travel expenses covered when working away Non-working supervisory position no routine cleaning duties Opportunity to take ownership of a nationwide operation Long-term career opportunity with a growing specialist cleaning business Full support and training provided where required Opportunity to progress within the management structure The Ideal Candidate This role would suit an experienced Industrial Cleaning Supervisor, Area Supervisor, Operations Supervisor, Facilities Supervisor, Area Manager or Contract Supervisor. You will need to be confident managing people, holding teams accountable for performance and quality, and dealing professionally with clients. Most importantly, you will be someone who takes ownership, follows up on issues and ensures that standards are maintained across every site.
Aug 29, 2026
Full time
Operational Industrial Cleaning Supervisor Salary: £35,000 £40,000 + Quarterly Bonus (OTE £38,000 £44,000) per annum + Company Van (Personal Use) Location: Bristol - Covering Birmingham & south of England (Supporting Northern ireland) Employment Type: Full-Time About the Role We are an agency recruiting on behalf of a leading specialist cleaning company seeking an experienced and highly organised Operations Supervisor to oversee cleaning teams and service delivery across retail sites nationwide. This is a non-working, supervisory position. You will not be expected to carry out cleaning duties as part of your day-to-day role. Instead, you will travel across sites to oversee teams, monitor performance, ensure contractual KPIs and SLAs are consistently achieved, and make sure the quality of work meets or exceeds client expectations. You will be responsible for the day-to-day management and coordination of staff across multiple sites, acting as the key link between operational teams, management and clients. The role will also involve reviewing site reports, monitoring completion of works, identifying issues and ensuring any actions are followed through promptly. The successful candidate will be comfortable managing people remotely and across multiple locations, travelling extensively throughout the UK and working flexibly around operational requirements, including nights and early mornings when required. Key Responsibilities Oversee the day-to-day performance of cleaning teams operating across multiple UK sites Travel nationwide to carry out regular site visits, inspections and team meetings Ensure all contractual KPIs, SLAs and service standards are consistently achieved Monitor the quality of completed work and ensure it meets client expectations and company standards Conduct regular site inspections and quality audits Manage and support staff across sites, providing direction, feedback and day-to-day supervision Monitor attendance, punctuality, conduct and overall staff performance Identify performance issues and implement appropriate corrective actions Review reports, photographs, completion records and other documentation submitted by site teams Ensure all scheduled works are completed correctly and within agreed timescales Follow up on incomplete, poor-quality or outstanding works and ensure they are rectified Act as a point of contact for operational staff and escalate issues to senior management where appropriate Maintain strong working relationships with clients and ensure their expectations are consistently met Respond to client concerns and ensure issues are resolved promptly and professionally Monitor the use, condition and availability of equipment and materials across sites Ensure teams comply with company procedures, health & safety requirements and site-specific rules Ensure all relevant paperwork, site reports and compliance documentation are completed accurately Identify opportunities to improve operational efficiency, service quality and team performance Support the recruitment, induction and ongoing development of operational staff where required Provide regular performance updates and operational reports to senior management Ensure a consistently professional company image is maintained across all client sites What We're Looking For Previous experience in a supervisory, management or operations role, ideally within cleaning, facilities management, industrial services, retail, logistics or a similar multi-site environment Strong people-management and leadership skills Experience managing teams across multiple locations or sites A strong understanding of KPIs, SLAs, quality standards and service delivery Excellent organisational and time-management skills Ability to identify problems quickly and take ownership of resolving them Confident communicating with both operational staff and clients Strong attention to detail, particularly when reviewing reports and quality standards Ability to work independently and manage your own schedule Comfortable using smartphones, tablets, email and reporting systems to monitor site activity Flexible approach to working hours, including occasional nights, early mornings and weekends where operationally required Willingness to travel extensively throughout the UK and stay away from home when required Full UK driving licence essential Previous experience within the cleaning or facilities management sector is highly desirable What s on Offer £35,000 £40,000 basic salary, depending on experience Quarterly performance bonus OTE £38,000 £44,000 Company van with personal use Fuel and business travel expenses covered Accommodation and travel expenses covered when working away Non-working supervisory position no routine cleaning duties Opportunity to take ownership of a nationwide operation Long-term career opportunity with a growing specialist cleaning business Full support and training provided where required Opportunity to progress within the management structure The Ideal Candidate This role would suit an experienced Industrial Cleaning Supervisor, Area Supervisor, Operations Supervisor, Facilities Supervisor, Area Manager or Contract Supervisor. You will need to be confident managing people, holding teams accountable for performance and quality, and dealing professionally with clients. Most importantly, you will be someone who takes ownership, follows up on issues and ensures that standards are maintained across every site.
About Us: At itsu, we're passionate about making healthy eating exciting, accessible, and affordable. As an Asian-inspired food brand, we've grown to over 70 stores across the UK, while building a thriving grocery business that reaches customers across Europe and beyond. Known for our fresh, high-quality food prepared daily in every shop, we're on an ambitious growth journey. With plans to expand our store estate, accelerate our grocery presence, and continue investing in innovation, technology, and our people, we're shaping the future of healthy fast food. itsu grocery , where this role sits, extends the much-loved itsu brand beyond our shops and into supermarkets, health food retailers, online channels, wholesale partners, and international markets. Our growing product range includes customer favourites such as crispy seaweed thins, frozen gyoza and bao, brilliant'broth, rice'noodles, and miso'easy, bringing the taste and quality of itsu into homes around the world. Joining itsu means becoming part of a fast-paced, innovative business with big ambitions, a strong culture, and a shared mission to help people eat beautifully every day. About the role: As a Packaging Manager you are to ensure our packaging is functional, sustainable and, above all, beautiful. You will work very closely with our Product Development team, leading on supplier selection and ensuring the developers' vision for packaging is briefed to suppliers accurately. You will also be responsible for our packaging fees reporting and working to deliver the packaging strategy to improve our sustainability to ultimately reduce the fees. Manage external relationships with our retailers to ensure our packaging strategy and guidelines meet their current and future requirements Proactive review of current portfolio to identify improvements to packaging design and sustainability Support cross-functional cost-engineering reviews and works closely with procurement to ensure our packaging is commercially efficient Key Role Responsibilities: Supports the Product development team on packaging section of NPD and EPD projects Ensure our packaging meets the functional, commercial and technical standards required Lead and develop our packaging sustainability strategy Deliver our PRN, EPR, Plastic Tax submissions for UK and International markets Maintain our packaging master data with high level of accuracy Consider future legislation changes that could impact our reporting and fee requirements in UK and internationally Build strong relationships with current and prospective packaging suppliers The ideal candidate will have: Minimum 3-5 year's experience in a packaging management / development role within FMCG Strong understanding of packaging legislation and associated packaging fees Line management experience preferred Strong stakeholder management skills, with the ability to influence and collaborate cross-functionally Great organisational skills with the ability to work under pressure, meet deadlines, and manage multiple tasks Proven record of great supplier relationship management Accuracy to detail and strong numeracy An open-minded approach to the role and a flexible, can-do, friendly attitude. Our business is constantly changing. What We Offer: Competitive Salary Competitive Bonus Scheme 25 days holiday + Bank holidays (two bank holidays are interchangeable for other religious holidays) Health Insurance Company Pension Scheme Hybrid Working module: This can vary by department, with some operating on a 3-day onsite/2-day WFH model and others on a 4-day onsite/1-day WFH. Opportunity to work from abroad 2 weeks of the year. 50% employeediscount in itsu shops Free itsu lunch EVERY DAY ! Discounts at major retailers Salary sacrifice cycle and electric vehicle schemes Development & Growth opportunities At itsu grocery , everyone's taste matters- and so does who's behind it. We celebrate diversity and are an equal opportunities employer. Applications from all backgrounds are encouraged. If you need support or adjustments to apply, we'll happily accommodate.
Aug 29, 2026
Full time
About Us: At itsu, we're passionate about making healthy eating exciting, accessible, and affordable. As an Asian-inspired food brand, we've grown to over 70 stores across the UK, while building a thriving grocery business that reaches customers across Europe and beyond. Known for our fresh, high-quality food prepared daily in every shop, we're on an ambitious growth journey. With plans to expand our store estate, accelerate our grocery presence, and continue investing in innovation, technology, and our people, we're shaping the future of healthy fast food. itsu grocery , where this role sits, extends the much-loved itsu brand beyond our shops and into supermarkets, health food retailers, online channels, wholesale partners, and international markets. Our growing product range includes customer favourites such as crispy seaweed thins, frozen gyoza and bao, brilliant'broth, rice'noodles, and miso'easy, bringing the taste and quality of itsu into homes around the world. Joining itsu means becoming part of a fast-paced, innovative business with big ambitions, a strong culture, and a shared mission to help people eat beautifully every day. About the role: As a Packaging Manager you are to ensure our packaging is functional, sustainable and, above all, beautiful. You will work very closely with our Product Development team, leading on supplier selection and ensuring the developers' vision for packaging is briefed to suppliers accurately. You will also be responsible for our packaging fees reporting and working to deliver the packaging strategy to improve our sustainability to ultimately reduce the fees. Manage external relationships with our retailers to ensure our packaging strategy and guidelines meet their current and future requirements Proactive review of current portfolio to identify improvements to packaging design and sustainability Support cross-functional cost-engineering reviews and works closely with procurement to ensure our packaging is commercially efficient Key Role Responsibilities: Supports the Product development team on packaging section of NPD and EPD projects Ensure our packaging meets the functional, commercial and technical standards required Lead and develop our packaging sustainability strategy Deliver our PRN, EPR, Plastic Tax submissions for UK and International markets Maintain our packaging master data with high level of accuracy Consider future legislation changes that could impact our reporting and fee requirements in UK and internationally Build strong relationships with current and prospective packaging suppliers The ideal candidate will have: Minimum 3-5 year's experience in a packaging management / development role within FMCG Strong understanding of packaging legislation and associated packaging fees Line management experience preferred Strong stakeholder management skills, with the ability to influence and collaborate cross-functionally Great organisational skills with the ability to work under pressure, meet deadlines, and manage multiple tasks Proven record of great supplier relationship management Accuracy to detail and strong numeracy An open-minded approach to the role and a flexible, can-do, friendly attitude. Our business is constantly changing. What We Offer: Competitive Salary Competitive Bonus Scheme 25 days holiday + Bank holidays (two bank holidays are interchangeable for other religious holidays) Health Insurance Company Pension Scheme Hybrid Working module: This can vary by department, with some operating on a 3-day onsite/2-day WFH model and others on a 4-day onsite/1-day WFH. Opportunity to work from abroad 2 weeks of the year. 50% employeediscount in itsu shops Free itsu lunch EVERY DAY ! Discounts at major retailers Salary sacrifice cycle and electric vehicle schemes Development & Growth opportunities At itsu grocery , everyone's taste matters- and so does who's behind it. We celebrate diversity and are an equal opportunities employer. Applications from all backgrounds are encouraged. If you need support or adjustments to apply, we'll happily accommodate.
FirstPort, a leading UK residential property management company, is seeking a Property Services Specialist to join our Later Living division. You will deliver exceptional customer service, handle inbound contacts, and coordinate with Property Managers and contractors to resolve issues quickly. With structured training, a collaborative culture and opportunities for professional growth, you will contribute to maintaining high standards of service while ensuring compliance with GDPR and safety
Aug 29, 2026
Full time
FirstPort, a leading UK residential property management company, is seeking a Property Services Specialist to join our Later Living division. You will deliver exceptional customer service, handle inbound contacts, and coordinate with Property Managers and contractors to resolve issues quickly. With structured training, a collaborative culture and opportunities for professional growth, you will contribute to maintaining high standards of service while ensuring compliance with GDPR and safety
Your new company Our client is an international leading property company operating across three industry-leading businesses: Commercial Real Estate, Engineering, and Investment Management. Due to an increase in work, they are looking to appoint a Project Monitoring Surveyor to the Manchester team. The project monitoring surveyor may come from a Quantity Surveying, Building Surveying, Construction Management, or Project Management background.The Monitoring Team provides independent advice to banks, lenders, and funders on property development and construction projects. They monitor developments from inception through to completion, assessing project costs, risks, programmes, and progress to ensure schemes remain on track and within budget.The team reviews financial information, construction progress, and project documentation, preparing detailed reports that help clients make informed lending and investment decisions. Working across a wide range of residential, commercial, industrial, and mixed-use developments, the team plays a key role in supporting successful project delivery. Your new role As a Monitoring Surveyor, you will work alongside experienced colleagues to deliver independent monitoring services on behalf of banks, alternative lenders, funders, and investors. You will be responsible for assessing and reporting on development projects, helping clients manage risk throughout the construction life cycle.This is an excellent opportunity for a recently qualified MRICS surveyor looking to develop their career within a market-leading consultancy. Key Responsibilities Undertake project monitoring instructions across a range of development sectors, including residential, industrial, mixed-use, office, and student accommodation. Review development appraisals, project budgets, programmes, procurement routes, and contractual arrangements. Assess development and construction risks on behalf of funding institutions. Prepare initial monitoring reports and ongoing progress reports. Attend site inspections and monitor progress against programme, cost, and quality benchmarks. Review drawdown requests and provide recommendations to lenders. Monitor project cash flow, contingencies, and cost variations. Liaise with developers, lenders, contractors, project managers, and professional teams. Support senior surveyors in delivering complex monitoring instructions. Assist in business development activities and maintaining client relationships. What you'll need to succeed MRICS qualified Degree qualified in either Quantity Surveying, Building Surveying, Construction Management, or Project Management Strong understanding of construction processes, procurement methods, and project delivery. Excellent report-writing and analytical skills. Strong commercial awareness and attention to detail. Full UK driving licence and willingness to travel across the region. Strong communication and stakeholder management skills. Desirable Requirements Experience working within project monitoring, quantity surveying, cost consultancy, or project management. Exposure to development finance and lender services. Knowledge of JCT building contracts and development funding structures. Experience of residential and commercial development projects. What you'll get in return Hybrid working, car allowance, bonus scheme, a clear career path and development, in addition to many more company benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 29, 2026
Full time
Your new company Our client is an international leading property company operating across three industry-leading businesses: Commercial Real Estate, Engineering, and Investment Management. Due to an increase in work, they are looking to appoint a Project Monitoring Surveyor to the Manchester team. The project monitoring surveyor may come from a Quantity Surveying, Building Surveying, Construction Management, or Project Management background.The Monitoring Team provides independent advice to banks, lenders, and funders on property development and construction projects. They monitor developments from inception through to completion, assessing project costs, risks, programmes, and progress to ensure schemes remain on track and within budget.The team reviews financial information, construction progress, and project documentation, preparing detailed reports that help clients make informed lending and investment decisions. Working across a wide range of residential, commercial, industrial, and mixed-use developments, the team plays a key role in supporting successful project delivery. Your new role As a Monitoring Surveyor, you will work alongside experienced colleagues to deliver independent monitoring services on behalf of banks, alternative lenders, funders, and investors. You will be responsible for assessing and reporting on development projects, helping clients manage risk throughout the construction life cycle.This is an excellent opportunity for a recently qualified MRICS surveyor looking to develop their career within a market-leading consultancy. Key Responsibilities Undertake project monitoring instructions across a range of development sectors, including residential, industrial, mixed-use, office, and student accommodation. Review development appraisals, project budgets, programmes, procurement routes, and contractual arrangements. Assess development and construction risks on behalf of funding institutions. Prepare initial monitoring reports and ongoing progress reports. Attend site inspections and monitor progress against programme, cost, and quality benchmarks. Review drawdown requests and provide recommendations to lenders. Monitor project cash flow, contingencies, and cost variations. Liaise with developers, lenders, contractors, project managers, and professional teams. Support senior surveyors in delivering complex monitoring instructions. Assist in business development activities and maintaining client relationships. What you'll need to succeed MRICS qualified Degree qualified in either Quantity Surveying, Building Surveying, Construction Management, or Project Management Strong understanding of construction processes, procurement methods, and project delivery. Excellent report-writing and analytical skills. Strong commercial awareness and attention to detail. Full UK driving licence and willingness to travel across the region. Strong communication and stakeholder management skills. Desirable Requirements Experience working within project monitoring, quantity surveying, cost consultancy, or project management. Exposure to development finance and lender services. Knowledge of JCT building contracts and development funding structures. Experience of residential and commercial development projects. What you'll get in return Hybrid working, car allowance, bonus scheme, a clear career path and development, in addition to many more company benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Operational Industrial Cleaning Supervisor Salary: £35,000 £40,000 + Quarterly Bonus (OTE £38,000 £44,000) per annum + Company Van (Personal Use) Location: Liverpool - Covering sites across north England & scotland (Share duties across Northern Ireland) Employment Type: Full-Time About the Role We are an agency recruiting on behalf of a leading specialist cleaning company seeking an experienced and highly organised Operations Supervisor to oversee cleaning teams and service delivery across retail sites nationwide. This is a non-working, supervisory position. You will not be expected to carry out cleaning duties as part of your day-to-day role. Instead, you will travel across sites to oversee teams, monitor performance, ensure contractual KPIs and SLAs are consistently achieved, and make sure the quality of work meets or exceeds client expectations. You will be responsible for the day-to-day management and coordination of staff across multiple sites, acting as the key link between operational teams, management and clients. The role will also involve reviewing site reports, monitoring completion of works, identifying issues and ensuring any actions are followed through promptly. The successful candidate will be comfortable managing people remotely and across multiple locations, travelling extensively throughout the UK and working flexibly around operational requirements, including nights and early mornings when required. Key Responsibilities Oversee the day-to-day performance of cleaning teams operating across multiple UK sites Travel nationwide to carry out regular site visits, inspections and team meetings Ensure all contractual KPIs, SLAs and service standards are consistently achieved Monitor the quality of completed work and ensure it meets client expectations and company standards Conduct regular site inspections and quality audits Manage and support staff across sites, providing direction, feedback and day-to-day supervision Monitor attendance, punctuality, conduct and overall staff performance Identify performance issues and implement appropriate corrective actions Review reports, photographs, completion records and other documentation submitted by site teams Ensure all scheduled works are completed correctly and within agreed timescales Follow up on incomplete, poor-quality or outstanding works and ensure they are rectified Act as a point of contact for operational staff and escalate issues to senior management where appropriate Maintain strong working relationships with clients and ensure their expectations are consistently met Respond to client concerns and ensure issues are resolved promptly and professionally Monitor the use, condition and availability of equipment and materials across sites Ensure teams comply with company procedures, health & safety requirements and site-specific rules Ensure all relevant paperwork, site reports and compliance documentation are completed accurately Identify opportunities to improve operational efficiency, service quality and team performance Support the recruitment, induction and ongoing development of operational staff where required Provide regular performance updates and operational reports to senior management Ensure a consistently professional company image is maintained across all client sites What We're Looking For Previous experience in a supervisory, management or operations role, ideally within cleaning, facilities management, industrial services, retail, logistics or a similar multi-site environment Strong people-management and leadership skills Experience managing teams across multiple locations or sites A strong understanding of KPIs, SLAs, quality standards and service delivery Excellent organisational and time-management skills Ability to identify problems quickly and take ownership of resolving them Confident communicating with both operational staff and clients Strong attention to detail, particularly when reviewing reports and quality standards Ability to work independently and manage your own schedule Comfortable using smartphones, tablets, email and reporting systems to monitor site activity Flexible approach to working hours, including occasional nights, early mornings and weekends where operationally required Willingness to travel extensively throughout the UK and stay away from home when required Full UK driving licence essential Previous experience within the cleaning or facilities management sector is highly desirable What s on Offer £35,000 £40,000 basic salary, depending on experience Quarterly performance bonus OTE £38,000 £44,000 Company van with personal use Fuel and business travel expenses covered Accommodation and travel expenses covered when working away Non-working supervisory position no routine cleaning duties Opportunity to take ownership of a nationwide operation Long-term career opportunity with a growing specialist cleaning business Full support and training provided where required Opportunity to progress within the management structure The Ideal Candidate This role would suit an experienced Industrial Cleaning Supervisor, Area Supervisor, Operations Supervisor, Facilities Supervisor, Area Manager or Contract Supervisor. You will need to be confident managing people, holding teams accountable for performance and quality, and dealing professionally with clients. Most importantly, you will be someone who takes ownership, follows up on issues and ensures that standards are maintained across every site.
Aug 29, 2026
Full time
Operational Industrial Cleaning Supervisor Salary: £35,000 £40,000 + Quarterly Bonus (OTE £38,000 £44,000) per annum + Company Van (Personal Use) Location: Liverpool - Covering sites across north England & scotland (Share duties across Northern Ireland) Employment Type: Full-Time About the Role We are an agency recruiting on behalf of a leading specialist cleaning company seeking an experienced and highly organised Operations Supervisor to oversee cleaning teams and service delivery across retail sites nationwide. This is a non-working, supervisory position. You will not be expected to carry out cleaning duties as part of your day-to-day role. Instead, you will travel across sites to oversee teams, monitor performance, ensure contractual KPIs and SLAs are consistently achieved, and make sure the quality of work meets or exceeds client expectations. You will be responsible for the day-to-day management and coordination of staff across multiple sites, acting as the key link between operational teams, management and clients. The role will also involve reviewing site reports, monitoring completion of works, identifying issues and ensuring any actions are followed through promptly. The successful candidate will be comfortable managing people remotely and across multiple locations, travelling extensively throughout the UK and working flexibly around operational requirements, including nights and early mornings when required. Key Responsibilities Oversee the day-to-day performance of cleaning teams operating across multiple UK sites Travel nationwide to carry out regular site visits, inspections and team meetings Ensure all contractual KPIs, SLAs and service standards are consistently achieved Monitor the quality of completed work and ensure it meets client expectations and company standards Conduct regular site inspections and quality audits Manage and support staff across sites, providing direction, feedback and day-to-day supervision Monitor attendance, punctuality, conduct and overall staff performance Identify performance issues and implement appropriate corrective actions Review reports, photographs, completion records and other documentation submitted by site teams Ensure all scheduled works are completed correctly and within agreed timescales Follow up on incomplete, poor-quality or outstanding works and ensure they are rectified Act as a point of contact for operational staff and escalate issues to senior management where appropriate Maintain strong working relationships with clients and ensure their expectations are consistently met Respond to client concerns and ensure issues are resolved promptly and professionally Monitor the use, condition and availability of equipment and materials across sites Ensure teams comply with company procedures, health & safety requirements and site-specific rules Ensure all relevant paperwork, site reports and compliance documentation are completed accurately Identify opportunities to improve operational efficiency, service quality and team performance Support the recruitment, induction and ongoing development of operational staff where required Provide regular performance updates and operational reports to senior management Ensure a consistently professional company image is maintained across all client sites What We're Looking For Previous experience in a supervisory, management or operations role, ideally within cleaning, facilities management, industrial services, retail, logistics or a similar multi-site environment Strong people-management and leadership skills Experience managing teams across multiple locations or sites A strong understanding of KPIs, SLAs, quality standards and service delivery Excellent organisational and time-management skills Ability to identify problems quickly and take ownership of resolving them Confident communicating with both operational staff and clients Strong attention to detail, particularly when reviewing reports and quality standards Ability to work independently and manage your own schedule Comfortable using smartphones, tablets, email and reporting systems to monitor site activity Flexible approach to working hours, including occasional nights, early mornings and weekends where operationally required Willingness to travel extensively throughout the UK and stay away from home when required Full UK driving licence essential Previous experience within the cleaning or facilities management sector is highly desirable What s on Offer £35,000 £40,000 basic salary, depending on experience Quarterly performance bonus OTE £38,000 £44,000 Company van with personal use Fuel and business travel expenses covered Accommodation and travel expenses covered when working away Non-working supervisory position no routine cleaning duties Opportunity to take ownership of a nationwide operation Long-term career opportunity with a growing specialist cleaning business Full support and training provided where required Opportunity to progress within the management structure The Ideal Candidate This role would suit an experienced Industrial Cleaning Supervisor, Area Supervisor, Operations Supervisor, Facilities Supervisor, Area Manager or Contract Supervisor. You will need to be confident managing people, holding teams accountable for performance and quality, and dealing professionally with clients. Most importantly, you will be someone who takes ownership, follows up on issues and ensures that standards are maintained across every site.
Job Title - Lead Planning Manager - Major Healthcare Capital Programme Location: Crumpsall, Manchester (Hybrid / Site-Based Requirements) Project: £1-1.5bn NHS New Hospital Programme Salary - Up to £125k plus bonus and an excellent package The Opportunity We are currently working with a leading organisation delivering one of the UK's most significant healthcare infrastructure programmes: The redevelopment of North Manchester General Hospital. This is a unique opportunity for an experienced planning professional to take a senior role within a nationally important capital programme that will transform healthcare delivery across Greater Manchester. The redevelopment forms part of the Government's New Hospital Programme, representing a major investment of £1-1.5bn into modern, sustainable and resilient healthcare infrastructure. This once-in-a-generation transformation will deliver a new hospital campus designed to improve patient care, enhance operational efficiency and provide a modern healthcare environment for future generations. The programme is being delivered in partnership with Manchester University NHS Foundation Trust, the largest NHS Trust in Greater Manchester, alongside leading construction partners, consultants and specialist supply chain organisations. Significant progress has already been achieved, including enabling works and the successful completion of the £106m all-electric North View mental health inpatient facility. The wider hospital redevelopment is now moving towards the next critical stages, with major construction activity planned from 2028 onwards. This represents a pivotal opportunity for an experienced planner to join at a key stage and help shape the delivery strategy, programme controls and long-term success of this landmark healthcare project. The Role As Lead Planning Manager, you will take ownership of planning strategy, programme development and schedule leadership for a defined sector of this complex, multi-phase hospital redevelopment. You will play a central role in ensuring that programme controls, construction sequencing, logistics planning and delivery strategies are fully integrated with design development, procurement requirements, stakeholder expectations and the challenges of working within a live healthcare environment. This is a senior leadership position requiring a combination of technical planning expertise, strategic thinking and strong stakeholder management skills. You will work closely with senior leadership teams, NHS representatives, contractors, consultants and wider project stakeholders to drive programme certainty and successful delivery. The successful candidate will have the opportunity to influence delivery methodology, improve planning processes and contribute to the successful completion of one of the UK's most significant healthcare infrastructure investments. Key Responsibilities Lead the planning function for a major sector of the North Manchester General Hospital redevelopment programme Develop, manage and maintain integrated master programmes covering design, procurement, construction and delivery phases Establish and implement effective planning strategies, controls and governance processes across the programme Develop complex phasing and sequencing strategies to support delivery within a live operational healthcare environment Work collaboratively with clinical, estates and operational stakeholders to ensure construction activity aligns with healthcare requirements Provide senior planning leadership across multidisciplinary teams including contractors, consultants, designers and NHS representatives Monitor programme performance, progress, critical path activities, risks and key milestones Identify potential delays and constraints, implementing effective mitigation and recovery strategies where required Produce high-quality programme reporting and insight for senior governance boards and programme leadership teams Support risk management, change control and commercial processes through accurate programme intelligence and analysis Ensure compliance with New Hospital Programme standards, reporting requirements and governance frameworks Support the implementation of digital planning approaches including 4D planning and BIM integration where applicable About You We are seeking an experienced planning professional with a strong background in delivering complex construction programmes. You will have the ability to operate at a senior level, influence key stakeholders and provide strategic planning leadership within a challenging project environment. The ideal candidate will have: Significant experience working within construction planning on major infrastructure, healthcare or similarly complex programmes Proven experience managing and delivering large-scale, multi-phase projects (£100m+ preferred) Strong understanding of NEC contract environments and public sector project governance Experience working within live operational environments such as healthcare, transport, defence or other highly constrained sectors Strong technical knowledge of planning methodologies and programme management principles Experience using planning software such as Primavera P6, Asta Powerproject or equivalent Excellent communication and stakeholder engagement skills with the ability to influence senior teams Ability to analyse complex programme information and translate it into clear, actionable recommendations Experience working with NHS clients, healthcare estates or major public sector organisations would be highly advantageous This is an exceptional opportunity for an ambitious Senior Planner or Planning Manager looking to take ownership of a career-defining programme and make a lasting impact on one of the UK's most important infrastructure projects.
Aug 29, 2026
Full time
Job Title - Lead Planning Manager - Major Healthcare Capital Programme Location: Crumpsall, Manchester (Hybrid / Site-Based Requirements) Project: £1-1.5bn NHS New Hospital Programme Salary - Up to £125k plus bonus and an excellent package The Opportunity We are currently working with a leading organisation delivering one of the UK's most significant healthcare infrastructure programmes: The redevelopment of North Manchester General Hospital. This is a unique opportunity for an experienced planning professional to take a senior role within a nationally important capital programme that will transform healthcare delivery across Greater Manchester. The redevelopment forms part of the Government's New Hospital Programme, representing a major investment of £1-1.5bn into modern, sustainable and resilient healthcare infrastructure. This once-in-a-generation transformation will deliver a new hospital campus designed to improve patient care, enhance operational efficiency and provide a modern healthcare environment for future generations. The programme is being delivered in partnership with Manchester University NHS Foundation Trust, the largest NHS Trust in Greater Manchester, alongside leading construction partners, consultants and specialist supply chain organisations. Significant progress has already been achieved, including enabling works and the successful completion of the £106m all-electric North View mental health inpatient facility. The wider hospital redevelopment is now moving towards the next critical stages, with major construction activity planned from 2028 onwards. This represents a pivotal opportunity for an experienced planner to join at a key stage and help shape the delivery strategy, programme controls and long-term success of this landmark healthcare project. The Role As Lead Planning Manager, you will take ownership of planning strategy, programme development and schedule leadership for a defined sector of this complex, multi-phase hospital redevelopment. You will play a central role in ensuring that programme controls, construction sequencing, logistics planning and delivery strategies are fully integrated with design development, procurement requirements, stakeholder expectations and the challenges of working within a live healthcare environment. This is a senior leadership position requiring a combination of technical planning expertise, strategic thinking and strong stakeholder management skills. You will work closely with senior leadership teams, NHS representatives, contractors, consultants and wider project stakeholders to drive programme certainty and successful delivery. The successful candidate will have the opportunity to influence delivery methodology, improve planning processes and contribute to the successful completion of one of the UK's most significant healthcare infrastructure investments. Key Responsibilities Lead the planning function for a major sector of the North Manchester General Hospital redevelopment programme Develop, manage and maintain integrated master programmes covering design, procurement, construction and delivery phases Establish and implement effective planning strategies, controls and governance processes across the programme Develop complex phasing and sequencing strategies to support delivery within a live operational healthcare environment Work collaboratively with clinical, estates and operational stakeholders to ensure construction activity aligns with healthcare requirements Provide senior planning leadership across multidisciplinary teams including contractors, consultants, designers and NHS representatives Monitor programme performance, progress, critical path activities, risks and key milestones Identify potential delays and constraints, implementing effective mitigation and recovery strategies where required Produce high-quality programme reporting and insight for senior governance boards and programme leadership teams Support risk management, change control and commercial processes through accurate programme intelligence and analysis Ensure compliance with New Hospital Programme standards, reporting requirements and governance frameworks Support the implementation of digital planning approaches including 4D planning and BIM integration where applicable About You We are seeking an experienced planning professional with a strong background in delivering complex construction programmes. You will have the ability to operate at a senior level, influence key stakeholders and provide strategic planning leadership within a challenging project environment. The ideal candidate will have: Significant experience working within construction planning on major infrastructure, healthcare or similarly complex programmes Proven experience managing and delivering large-scale, multi-phase projects (£100m+ preferred) Strong understanding of NEC contract environments and public sector project governance Experience working within live operational environments such as healthcare, transport, defence or other highly constrained sectors Strong technical knowledge of planning methodologies and programme management principles Experience using planning software such as Primavera P6, Asta Powerproject or equivalent Excellent communication and stakeholder engagement skills with the ability to influence senior teams Ability to analyse complex programme information and translate it into clear, actionable recommendations Experience working with NHS clients, healthcare estates or major public sector organisations would be highly advantageous This is an exceptional opportunity for an ambitious Senior Planner or Planning Manager looking to take ownership of a career-defining programme and make a lasting impact on one of the UK's most important infrastructure projects.
