Learning Support Assistant When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Learning Support Assistant Location: Crookhey Hall School, Lancaster Salary: £15,500 Hours: 8...... click apply for full job details
Apr 13, 2021
Full time
Learning Support Assistant When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Learning Support Assistant Location: Crookhey Hall School, Lancaster Salary: £15,500 Hours: 8...... click apply for full job details
Experienced Teaching Assistant or Learning Support Salary / Rate: £66.90 - £75.00 Location: Liverpool, Sefton , Knowlsey area Do you have experience of working in a small Nurture classes with children with ASD or SEMH in a mainstream class? Have you supported pupils in class on and on a 1-2-1 basis with for reading, phonics and numeracy? Can you work as part of a team, to create a ca...... click apply for full job details
Apr 13, 2021
Seasonal
Experienced Teaching Assistant or Learning Support Salary / Rate: £66.90 - £75.00 Location: Liverpool, Sefton , Knowlsey area Do you have experience of working in a small Nurture classes with children with ASD or SEMH in a mainstream class? Have you supported pupils in class on and on a 1-2-1 basis with for reading, phonics and numeracy? Can you work as part of a team, to create a ca...... click apply for full job details
Herts Good Care are assisting The Mudlarks Community to find the perfect Baker/Chef to join their team. Job Title: Baker/Chef Reference Number: HCPA002820 Company Name: The Mudlarks Community Shifts Available: Days , Weekends Location: Hertford Type of Care Provider: Day Service Supporting individuals with: Learning Disability Pay/Salary: £9.23 Per Hour Hours of Work: 30 Driving Required: No Contract Type: Part Time Contract About the Company Mudlarks is a Hertford based charity which supports adults and young people with learning disabilities and mental health issues. Through supported learning and meaningful work in the community, Mudlarks' projects help people build confidence and self-worth and develop important skills. Mudlarks runs five projects in Hertford which supports adults with learning disabilities and mental health issues. One of these projects is our multi-award-winning vegetarian café. Our café trains vulnerable adults to become café assistants, learning all aspect of working in a café, from front of our to working in the kitchen alongside the chefs and bakers. Based in the centre of Hertford town, our vegetarian café serves breakfast, lunch, and delicious bakes to our fantastic customers. We are looking for need an experienced baker/chef to join our team. Part-time hours 4 days a week including Saturday 9am - 5pm Join a team that serves the community whilst supporting adults with learning disabilities and mental health concerns. Why should I apply for this Baker/Chef job? If you are an enthusiastic experienced baker/chef looking for a new challenge whilst feeling part of a community Mudlarks is the place for you. We deliver high quality vegetarian and vegan dishes and cakes to customers who demand quality, variety and ethical sound experience. Our menu following the seasons and we used locally grown organic produce as much as possible. We are looking for someone who has experience of vegetarian and vegan baking and cooking to bring new ideas and fresh flavors. You will working alongside vulnerable adults the learning disabilities and mental health issues, so good communication skills, empathy, patience and the ability to listen are essential. Experience with working with adults with learning disabilities is preferable but not essential. The ability to bake and cook to restaurant standard is essential What does this Baker/Chef job involve? · Plan and bake a variety of baked goods, making the best use of available seasonal and locally grown produce · Plan a varied menu making best use of available seasonal and locally grown produce · Prepare and cook meals for the café, ensuring food is served fresh and on time · To ensure there are vegan and gluten free options available · Ensure kitchen is kept clean and tidy and food safety standards are met · Manage kitchen stock · Manage wastage effectively · Work with other café staff to organise café publicity and promotion · Respond to and supply food for catering requests and café outreach activities and events · To set and maintain the highest standards of food preparation in the café kitchen · To support the people involved in Mudlarks activities, including people with learning difficulties, students on work experience, people with mental health issues, people on probation, and other volunteers. This requires dealing with individuals who may exhibit some challenging behaviour · To work with the manager on other projects as required Am I the right person for this Baker/Chef job? You will working alongside vulnerable adults the learning disabilities and mental health issues, so good communication skills, empathy, patience and the ability to listen, and a good sense of humor are essential. Experience with working with adults with learning disabilities is preferable but not essential. The ability to bake and cook to restaurant standard is essential. If you are interested in this position please apply today and we will call you within the next couple of days. If this is not the right job for you, we have over 200 positions which you can search and apply by visiting Hertsgoodcare.
Apr 13, 2021
Full time
Herts Good Care are assisting The Mudlarks Community to find the perfect Baker/Chef to join their team. Job Title: Baker/Chef Reference Number: HCPA002820 Company Name: The Mudlarks Community Shifts Available: Days , Weekends Location: Hertford Type of Care Provider: Day Service Supporting individuals with: Learning Disability Pay/Salary: £9.23 Per Hour Hours of Work: 30 Driving Required: No Contract Type: Part Time Contract About the Company Mudlarks is a Hertford based charity which supports adults and young people with learning disabilities and mental health issues. Through supported learning and meaningful work in the community, Mudlarks' projects help people build confidence and self-worth and develop important skills. Mudlarks runs five projects in Hertford which supports adults with learning disabilities and mental health issues. One of these projects is our multi-award-winning vegetarian café. Our café trains vulnerable adults to become café assistants, learning all aspect of working in a café, from front of our to working in the kitchen alongside the chefs and bakers. Based in the centre of Hertford town, our vegetarian café serves breakfast, lunch, and delicious bakes to our fantastic customers. We are looking for need an experienced baker/chef to join our team. Part-time hours 4 days a week including Saturday 9am - 5pm Join a team that serves the community whilst supporting adults with learning disabilities and mental health concerns. Why should I apply for this Baker/Chef job? If you are an enthusiastic experienced baker/chef looking for a new challenge whilst feeling part of a community Mudlarks is the place for you. We deliver high quality vegetarian and vegan dishes and cakes to customers who demand quality, variety and ethical sound experience. Our menu following the seasons and we used locally grown organic produce as much as possible. We are looking for someone who has experience of vegetarian and vegan baking and cooking to bring new ideas and fresh flavors. You will working alongside vulnerable adults the learning disabilities and mental health issues, so good communication skills, empathy, patience and the ability to listen are essential. Experience with working with adults with learning disabilities is preferable but not essential. The ability to bake and cook to restaurant standard is essential What does this Baker/Chef job involve? · Plan and bake a variety of baked goods, making the best use of available seasonal and locally grown produce · Plan a varied menu making best use of available seasonal and locally grown produce · Prepare and cook meals for the café, ensuring food is served fresh and on time · To ensure there are vegan and gluten free options available · Ensure kitchen is kept clean and tidy and food safety standards are met · Manage kitchen stock · Manage wastage effectively · Work with other café staff to organise café publicity and promotion · Respond to and supply food for catering requests and café outreach activities and events · To set and maintain the highest standards of food preparation in the café kitchen · To support the people involved in Mudlarks activities, including people with learning difficulties, students on work experience, people with mental health issues, people on probation, and other volunteers. This requires dealing with individuals who may exhibit some challenging behaviour · To work with the manager on other projects as required Am I the right person for this Baker/Chef job? You will working alongside vulnerable adults the learning disabilities and mental health issues, so good communication skills, empathy, patience and the ability to listen, and a good sense of humor are essential. Experience with working with adults with learning disabilities is preferable but not essential. The ability to bake and cook to restaurant standard is essential. If you are interested in this position please apply today and we will call you within the next couple of days. If this is not the right job for you, we have over 200 positions which you can search and apply by visiting Hertsgoodcare.
T each currently has positions available in Meldreth for SEN Teaching Assistants and Support Workers. The setting supports children and young people age 6-19 years who have highly complex learning difficulties and supports young people with complex health needs and associated difficulties. The vision of the client is of a vibrant and enabling environment that gives young people opportunities for new ...... click apply for full job details
Apr 13, 2021
Seasonal
T each currently has positions available in Meldreth for SEN Teaching Assistants and Support Workers. The setting supports children and young people age 6-19 years who have highly complex learning difficulties and supports young people with complex health needs and associated difficulties. The vision of the client is of a vibrant and enabling environment that gives young people opportunities for new ...... click apply for full job details
Teach currently has positions available in Meldreth for SEN Teaching Assistants and Support Workers. The setting supports children and young people age 6-19 years who have highly complex learning difficulties and supports young people with complex health needs and associated difficulties. The vision of the client is of a vibrant and enabling environment that gives young people opportunities for new ...... click apply for full job details
Apr 13, 2021
Seasonal
Teach currently has positions available in Meldreth for SEN Teaching Assistants and Support Workers. The setting supports children and young people age 6-19 years who have highly complex learning difficulties and supports young people with complex health needs and associated difficulties. The vision of the client is of a vibrant and enabling environment that gives young people opportunities for new ...... click apply for full job details
Barchester Healthcare
South Shields, Tyne And Wear
ABOUT THE ROLE As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: • Free learning and development • Automatic enrolment into our profit share scheme • A range of holiday, retail and leisure discounts • Unlimited access to our Refer a Friend bonus scheme If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Apr 13, 2021
Full time
ABOUT THE ROLE As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: • Free learning and development • Automatic enrolment into our profit share scheme • A range of holiday, retail and leisure discounts • Unlimited access to our Refer a Friend bonus scheme If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Milk Education is working in partnership with a PRU in the South of Manchester that are looking for learning support assistants to support students with behavioural challenges and barriers to learning. If successful you will provide 121 and small group support to pupils aged between 11-18. You will also supervise lessons in the absence of a teacher...... click apply for full job details
Apr 13, 2021
Seasonal
Milk Education is working in partnership with a PRU in the South of Manchester that are looking for learning support assistants to support students with behavioural challenges and barriers to learning. If successful you will provide 121 and small group support to pupils aged between 11-18. You will also supervise lessons in the absence of a teacher...... click apply for full job details
Who are Euro Garages? If you haven't already heard of us or visited one of our amazing stores, then here's what you need to know about us… We are one of the UK's fastest growing and most recognised forecourt operators and we are partnered with all of your well known favourite brands including Starbucks, KFC, Greggs, Subway and Burger King! Our employees are at the heart of what we do and we owe our success to our fantastic teams, that's why we need passionate, motivated and customer focused people like you to join our EG family! Put it this way, we started out with one petrol station in 2001 and have since acquired over 360 UK sites and now have a huge presence across Europe, US, Italy, Germany and Australia… so the progression opportunities are endless! What will my role look like? Euro Garages owe our success to our employees and we are committed to providing excellent customer service, good value products and a wide range of facilities, and our customers have come to expect high standards from all of our forecourts and retail sites. As a Customer Service Assistant you will be the face and voice of our stores and your main priority will be to ensure that our customers are provided an excellent service every time. If you aren't serving our loyal customers at the till then you'll be busy working the shop floor ensuring our shelves are merchandised, look fabulous and well stocked! If you love to work in a fast paced vibrant store, engage with different people every day, feel like part of a family and have fun then this role is perfect for you! What would my main responsibilities be? • Provide a fantastic customer service experience • Be happy, friendly, smile and have fun • Conduct stock takes, merchandise products and promote current offers • Ensure that our forecourts look presentable and vibrant Do I have what it takes? Of course you do! You don't need any experience as we will upskill you and ensure you trained to the highest standards. As long as you are aged 18+, customers focused, aren't afraid of hard work and thrive in a fun environment then you definitely have what it takes! What's in it for me? EG Cares is our benefits & rewards scheme, it's our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day. Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more! Work Anniversary Awards - We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones! Recognition & Discretionary Bonus Schemes - We know a hard worker when we see one! If you are our employee of the month, expect a reward! If your store performs well then you could be entitled to a well-deserved bonus! Progression & Career Opportunities - We look to promote and progress our employees within the business and also have other high profile brands and countries you could potentially move into… the opportunities really are endless with Euro Garages Compassionate Leave - We care about our employees and offer 3 days paid compassionate leave Employee Assistance Programme - Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme! Death in Service - At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind! Learning & Development - We are committed to helping you develop new skills to be the best version of you! Our People - You will work alongside our amazing employees, have fun and be a part of our family APPLY NOW and start your fantastic career as our Customer Service Assistant! We pride ourselves on training, development and progression so this application is just the start! Internal Job Description. Role: Customer Service Assistant Location: Radstock, BA32 2JL Hours: Part-Time Hours Available Hourly Rate: 18 - 21: £7.00 | 21+ £9.05 |
Apr 13, 2021
Full time
Who are Euro Garages? If you haven't already heard of us or visited one of our amazing stores, then here's what you need to know about us… We are one of the UK's fastest growing and most recognised forecourt operators and we are partnered with all of your well known favourite brands including Starbucks, KFC, Greggs, Subway and Burger King! Our employees are at the heart of what we do and we owe our success to our fantastic teams, that's why we need passionate, motivated and customer focused people like you to join our EG family! Put it this way, we started out with one petrol station in 2001 and have since acquired over 360 UK sites and now have a huge presence across Europe, US, Italy, Germany and Australia… so the progression opportunities are endless! What will my role look like? Euro Garages owe our success to our employees and we are committed to providing excellent customer service, good value products and a wide range of facilities, and our customers have come to expect high standards from all of our forecourts and retail sites. As a Customer Service Assistant you will be the face and voice of our stores and your main priority will be to ensure that our customers are provided an excellent service every time. If you aren't serving our loyal customers at the till then you'll be busy working the shop floor ensuring our shelves are merchandised, look fabulous and well stocked! If you love to work in a fast paced vibrant store, engage with different people every day, feel like part of a family and have fun then this role is perfect for you! What would my main responsibilities be? • Provide a fantastic customer service experience • Be happy, friendly, smile and have fun • Conduct stock takes, merchandise products and promote current offers • Ensure that our forecourts look presentable and vibrant Do I have what it takes? Of course you do! You don't need any experience as we will upskill you and ensure you trained to the highest standards. As long as you are aged 18+, customers focused, aren't afraid of hard work and thrive in a fun environment then you definitely have what it takes! What's in it for me? EG Cares is our benefits & rewards scheme, it's our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day. Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more! Work Anniversary Awards - We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones! Recognition & Discretionary Bonus Schemes - We know a hard worker when we see one! If you are our employee of the month, expect a reward! If your store performs well then you could be entitled to a well-deserved bonus! Progression & Career Opportunities - We look to promote and progress our employees within the business and also have other high profile brands and countries you could potentially move into… the opportunities really are endless with Euro Garages Compassionate Leave - We care about our employees and offer 3 days paid compassionate leave Employee Assistance Programme - Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme! Death in Service - At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind! Learning & Development - We are committed to helping you develop new skills to be the best version of you! Our People - You will work alongside our amazing employees, have fun and be a part of our family APPLY NOW and start your fantastic career as our Customer Service Assistant! We pride ourselves on training, development and progression so this application is just the start! Internal Job Description. Role: Customer Service Assistant Location: Radstock, BA32 2JL Hours: Part-Time Hours Available Hourly Rate: 18 - 21: £7.00 | 21+ £9.05 |
SEN Learning Assistant Invest in your future career by applying now to this SEN Learning Assistant role! Interviewing now for immediate start! Are you looking for a rewarding career and a role where you can really make a difference in education? Would you love to earn while you learn while supporting children with special educational needs? Could you be the persevering role model that influences child...... click apply for full job details
Apr 13, 2021
Contractor
SEN Learning Assistant Invest in your future career by applying now to this SEN Learning Assistant role! Interviewing now for immediate start! Are you looking for a rewarding career and a role where you can really make a difference in education? Would you love to earn while you learn while supporting children with special educational needs? Could you be the persevering role model that influences child...... click apply for full job details
Who are Euro Garages? If you haven't already heard of us or visited one of our amazing stores, then here's what you need to know about us… We are one of the UK's fastest growing and most recognised forecourt operators and we are partnered with all of your well known favourite brands including Starbucks, KFC, Greggs, Subway and Burger King! Our employees are at the heart of what we do and we owe our success to our fantastic teams, that's why we need passionate, motivated and customer focused people like you to join our EG family! Put it this way, we started out with one petrol station in 2001 and have since acquired over 360 UK sites and now have a huge presence across Europe, US, Italy, Germany and Australia… so the progression opportunities are endless! What will my role look like? Euro Garages owe our success to our employees and we are committed to providing excellent customer service, good value products and a wide range of facilities, and our customers have come to expect high standards from all of our forecourts and retail sites. As a Customer Service Assistant you will be the face and voice of our stores and your main priority will be to ensure that our customers are provided an excellent service every time. If you aren't serving our loyal customers at the till then you'll be busy working the shop floor ensuring our shelves are merchandised, look fabulous and well stocked! If you love to work in a fast paced vibrant store, engage with different people every day, feel like part of a family and have fun then this role is perfect for you! What would my main responsibilities be? • Provide a fantastic customer service experience • Be happy, friendly, smile and have fun • Conduct stock takes, merchandise products and promote current offers • Ensure that our forecourts look presentable and vibrant Do I have what it takes? Of course you do! You don't need any experience as we will upskill you and ensure you trained to the highest standards. As long as you are aged 18+, customers focused, aren't afraid of hard work and thrive in a fun environment then you definitely have what it takes! What's in it for me? EG Cares is our benefits & rewards scheme, it's our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day. Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more! Work Anniversary Awards - We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones! Recognition & Discretionary Bonus Schemes - We know a hard worker when we see one! If you are our employee of the month, expect a reward! If your store performs well then you could be entitled to a well-deserved bonus! Progression & Career Opportunities - We look to promote and progress our employees within the business and also have other high profile brands and countries you could potentially move into… the opportunities really are endless with Euro Garages Compassionate Leave - We care about our employees and offer 3 days paid compassionate leave Employee Assistance Programme - Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme! Death in Service - At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind! Learning & Development - We are committed to helping you develop new skills to be the best version of you! Our People - You will work alongside our amazing employees, have fun and be a part of our family APPLY NOW and start your fantastic career as our Customer Service Assistant! We pride ourselves on training, development and progression so this application is just the start! Role: Customer Service Assistant - NIGHTS Location: CHRISTLETON , Chester, CH3 7HN Hours: Part-Time Hours Available Hourly Rate: 18 - 21: £7.00 | 21+ £9.05 *** OWN TRANSPORT IS REQUIRED DUE TO LOCATION - NIGHT SHIFTS ONLY ***
Apr 13, 2021
Full time
Who are Euro Garages? If you haven't already heard of us or visited one of our amazing stores, then here's what you need to know about us… We are one of the UK's fastest growing and most recognised forecourt operators and we are partnered with all of your well known favourite brands including Starbucks, KFC, Greggs, Subway and Burger King! Our employees are at the heart of what we do and we owe our success to our fantastic teams, that's why we need passionate, motivated and customer focused people like you to join our EG family! Put it this way, we started out with one petrol station in 2001 and have since acquired over 360 UK sites and now have a huge presence across Europe, US, Italy, Germany and Australia… so the progression opportunities are endless! What will my role look like? Euro Garages owe our success to our employees and we are committed to providing excellent customer service, good value products and a wide range of facilities, and our customers have come to expect high standards from all of our forecourts and retail sites. As a Customer Service Assistant you will be the face and voice of our stores and your main priority will be to ensure that our customers are provided an excellent service every time. If you aren't serving our loyal customers at the till then you'll be busy working the shop floor ensuring our shelves are merchandised, look fabulous and well stocked! If you love to work in a fast paced vibrant store, engage with different people every day, feel like part of a family and have fun then this role is perfect for you! What would my main responsibilities be? • Provide a fantastic customer service experience • Be happy, friendly, smile and have fun • Conduct stock takes, merchandise products and promote current offers • Ensure that our forecourts look presentable and vibrant Do I have what it takes? Of course you do! You don't need any experience as we will upskill you and ensure you trained to the highest standards. As long as you are aged 18+, customers focused, aren't afraid of hard work and thrive in a fun environment then you definitely have what it takes! What's in it for me? EG Cares is our benefits & rewards scheme, it's our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day. Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more! Work Anniversary Awards - We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones! Recognition & Discretionary Bonus Schemes - We know a hard worker when we see one! If you are our employee of the month, expect a reward! If your store performs well then you could be entitled to a well-deserved bonus! Progression & Career Opportunities - We look to promote and progress our employees within the business and also have other high profile brands and countries you could potentially move into… the opportunities really are endless with Euro Garages Compassionate Leave - We care about our employees and offer 3 days paid compassionate leave Employee Assistance Programme - Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme! Death in Service - At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind! Learning & Development - We are committed to helping you develop new skills to be the best version of you! Our People - You will work alongside our amazing employees, have fun and be a part of our family APPLY NOW and start your fantastic career as our Customer Service Assistant! We pride ourselves on training, development and progression so this application is just the start! Role: Customer Service Assistant - NIGHTS Location: CHRISTLETON , Chester, CH3 7HN Hours: Part-Time Hours Available Hourly Rate: 18 - 21: £7.00 | 21+ £9.05 *** OWN TRANSPORT IS REQUIRED DUE TO LOCATION - NIGHT SHIFTS ONLY ***
Loxford School of Science and Technology
Ilford, Essex
Primary and Secondary Learning Support Assistants We are seeking to appoint ambitious, highly effective and experienced Learning Support Assistants to join our very successful, heavily over-subscribed Multi- Academy Trust with an outstanding ethos where staff are supported to become the best. These positions are available at Loxford School(primary and secondary phase), Loxford Lane, Ilford, Essex, IG1 ...... click apply for full job details
Apr 13, 2021
Full time
Primary and Secondary Learning Support Assistants We are seeking to appoint ambitious, highly effective and experienced Learning Support Assistants to join our very successful, heavily over-subscribed Multi- Academy Trust with an outstanding ethos where staff are supported to become the best. These positions are available at Loxford School(primary and secondary phase), Loxford Lane, Ilford, Essex, IG1 ...... click apply for full job details
Graduate Learning Mentor SEMH Teaching Assistant We are specifically working with a specialist school in the Nottingham area, who require a Teaching Assistant to provide support for the remainder of the academic year. The school caters for young people with emotional and behavioural issues, so it is essential you are calm, resilient and overall, have a good sense of humour...... click apply for full job details
Apr 13, 2021
Seasonal
Graduate Learning Mentor SEMH Teaching Assistant We are specifically working with a specialist school in the Nottingham area, who require a Teaching Assistant to provide support for the remainder of the academic year. The school caters for young people with emotional and behavioural issues, so it is essential you are calm, resilient and overall, have a good sense of humour...... click apply for full job details
ABOUT THE ROLE As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support, companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOU To join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: • Free learning and development • Automatic enrolment into our profit share scheme • A range of holiday, retail and leisure discounts • Unlimited access to our Refer a Friend bonus scheme If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Apr 13, 2021
Full time
ABOUT THE ROLE As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support, companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOU To join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: • Free learning and development • Automatic enrolment into our profit share scheme • A range of holiday, retail and leisure discounts • Unlimited access to our Refer a Friend bonus scheme If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Who are Euro Garages? EG Group is a leading global independent fuel station and convenience retail operator with operations at over 5,600 sites across Continental Europe, the United Kingdom, North America and Australia. The Group has enjoyed significant growth, with 2019 revenues in excess of €20bn (surpassing €25bn including the full year impact of acquisitions). The Group provides grocery, merchandise, fuel and food service to consumers through partnerships with global brands including Starbucks, Subway, Spar, Greggs, KFC and Burger King. What will my role look like? We have an opportunity available for a Group VAT Director! This role is based in Blackburn and will report to the Head of Tax. The successful candidate will be responsible for the submission of the European VAT returns, managing new and existing VAT audits, providing VAT advice in respect of acquisitions and identifying VAT opportunities within the group. They will have oversight of all of the group's VAT affairs and will need to proactively identify controls and process improvements, as well as utilising technology to provide future efficiency benefits and compliance with MTD. The ideal candidate will be ACA/CTA qualified with VAT experience gained in a Big 4 accountancy firm, as well as some in house VAT experience within a multinational group. The candidate will have a dedicated direct report (VAT Assistant) who will assist with the day to day data collection, allowing the VAT Manager to have more of a review role and focus on value added tasks. They will also work closely with existing in country tax resources as well as the country finance teams. What would my main responsibilities be? Responsible for all aspects of VAT across the UK and Europe including managing internally prepared VAT returns and intrastat returns throughout Europe Working with local EG tax contacts to lead VAT audits and identify process improvements Developing and maintaining standardised VAT processes and controls across the Group Helping the Head of Tax and existing team manage relationships with external advisors and HMRC Providing indirect tax input on M&A work including due diligence and transition of businesses into existing VAT groups Dealing with tax queries from the business, other areas of finance and the legal team Identifying relevant VAT opportunities and pro-actively driving these Maintaining a detailed, up to date technical knowledge in all indirect tax related areas Implementing systems improvements to ensure compliance with MTD and to improve efficiency, in particular in respect to current SAP4HANA implementation Developing and managing the VAT assistant who will report to the successful candidate Do I have what it takes? ACA / CTA qualified Experience within a big 4 accountancy firm In-house VAT experience What's in it for me? EG Cares is our benefits & rewards scheme, it's our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day. Competitive Annual Leave - We know our employees work hard so we offer competitive annual leave allowances so you can enjoy well deserved time off work! Work Anniversary Awards - We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones! Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more! Free Parking - We have free onsite parking at our Head Office in Blackburn which is safe and secure with 24hr CCTV! Waterside Cafe - With the opening of our new head office we are revolutionizing lunch time with a state of the art employee area for colleagues to relax, dine and unwind. In house Chefs will freshly prepare meals from a large menu incorporating a variety of different cuisines which will change daily, and meals will be provided at incredibly low prices! Cycle to Work Scheme - We care about your health and encourage employees to cycle to work, we can help you save money on a new bicycle! Employee Assistance Programme - Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme! Death in Service -At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind! Learning & Development - We are committed to helping you develop new skills to be the best version of you! Role: Group VAT Director Location: Blackburn, BB1 2FA Hours: Full-Time / Permanent Salary: Competitive
Apr 13, 2021
Full time
Who are Euro Garages? EG Group is a leading global independent fuel station and convenience retail operator with operations at over 5,600 sites across Continental Europe, the United Kingdom, North America and Australia. The Group has enjoyed significant growth, with 2019 revenues in excess of €20bn (surpassing €25bn including the full year impact of acquisitions). The Group provides grocery, merchandise, fuel and food service to consumers through partnerships with global brands including Starbucks, Subway, Spar, Greggs, KFC and Burger King. What will my role look like? We have an opportunity available for a Group VAT Director! This role is based in Blackburn and will report to the Head of Tax. The successful candidate will be responsible for the submission of the European VAT returns, managing new and existing VAT audits, providing VAT advice in respect of acquisitions and identifying VAT opportunities within the group. They will have oversight of all of the group's VAT affairs and will need to proactively identify controls and process improvements, as well as utilising technology to provide future efficiency benefits and compliance with MTD. The ideal candidate will be ACA/CTA qualified with VAT experience gained in a Big 4 accountancy firm, as well as some in house VAT experience within a multinational group. The candidate will have a dedicated direct report (VAT Assistant) who will assist with the day to day data collection, allowing the VAT Manager to have more of a review role and focus on value added tasks. They will also work closely with existing in country tax resources as well as the country finance teams. What would my main responsibilities be? Responsible for all aspects of VAT across the UK and Europe including managing internally prepared VAT returns and intrastat returns throughout Europe Working with local EG tax contacts to lead VAT audits and identify process improvements Developing and maintaining standardised VAT processes and controls across the Group Helping the Head of Tax and existing team manage relationships with external advisors and HMRC Providing indirect tax input on M&A work including due diligence and transition of businesses into existing VAT groups Dealing with tax queries from the business, other areas of finance and the legal team Identifying relevant VAT opportunities and pro-actively driving these Maintaining a detailed, up to date technical knowledge in all indirect tax related areas Implementing systems improvements to ensure compliance with MTD and to improve efficiency, in particular in respect to current SAP4HANA implementation Developing and managing the VAT assistant who will report to the successful candidate Do I have what it takes? ACA / CTA qualified Experience within a big 4 accountancy firm In-house VAT experience What's in it for me? EG Cares is our benefits & rewards scheme, it's our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day. Competitive Annual Leave - We know our employees work hard so we offer competitive annual leave allowances so you can enjoy well deserved time off work! Work Anniversary Awards - We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones! Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more! Free Parking - We have free onsite parking at our Head Office in Blackburn which is safe and secure with 24hr CCTV! Waterside Cafe - With the opening of our new head office we are revolutionizing lunch time with a state of the art employee area for colleagues to relax, dine and unwind. In house Chefs will freshly prepare meals from a large menu incorporating a variety of different cuisines which will change daily, and meals will be provided at incredibly low prices! Cycle to Work Scheme - We care about your health and encourage employees to cycle to work, we can help you save money on a new bicycle! Employee Assistance Programme - Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme! Death in Service -At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind! Learning & Development - We are committed to helping you develop new skills to be the best version of you! Role: Group VAT Director Location: Blackburn, BB1 2FA Hours: Full-Time / Permanent Salary: Competitive
We are a secondary school currently seeking a dedicated and proactive SEN Teaching Assistant with experience of Autism and ADHD. This role is to start after Easter break in an inclusion centre within a Secondary School. Are you passionate about supporting children with SEN / Special Educational Needs? We have a brilliant SEN inclusion centre in our school that cater fors young people with Autism and/...... click apply for full job details
Apr 12, 2021
Full time
We are a secondary school currently seeking a dedicated and proactive SEN Teaching Assistant with experience of Autism and ADHD. This role is to start after Easter break in an inclusion centre within a Secondary School. Are you passionate about supporting children with SEN / Special Educational Needs? We have a brilliant SEN inclusion centre in our school that cater fors young people with Autism and/...... click apply for full job details
Purpose Work within a Client Relationship Team to provide office based administration support to the team and its clients. The role involves extensive direct telephone contact with clients, supporting relationships with them, and taking primary responsibility for the accurate administration of their business with 7IM. Responsibilities Helping in inputting, manipulating and maintaining data on the 7IM client relationship management systems to monitor prospects, generate proposals and open accounts Taking responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and proposals Continually updating Client Relationship Team Lead on workloads Receiving telephone queries from clients & escalating as and when necessary. After appropriate training, the Assistant Relationship Manager (ARM) will be required to take dealing instructions directly from clients and the PCMs for ongoing placement Supporting the Client Relationship team with proposal writing, portfolio analysis, ongoing suitability requirements & other tasks such as ongoing client fact finding When required, help prepare client review documents and proposal documents Planning and organising work flow with the PCMs, especially during client reporting periods Liaising closely with relevant members of 7IM's Operations team to ensure full communication and understanding, minimising errors and maximising service levels Filing, in accordance with 7IM and FCA procedures Suggesting realistic & appropriate improvements to the PC Continuous Improvement Process and Service Delivery Manager concerning 7IM systems and procedures, in order to improve client service & internal processes Subscribing to 7IM's declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives Other duties, as reasonably required by the line manager and 7IM Skills Accuracy, thoroughness & attention to detail in order to maintain the highest levels of service Systems learning skills to be able to rapidly understand & use appropriate systems, including accurate inputting of detailed data across a number of different screens and software packages Written skills, in order to clearly, concisely and thoroughly present information to clients and wealth managers Numeracy skills in order to understand, process & check a range of data Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with clients and wealth managers Ability to manage expectations & demonstrate a high level of ownership, competence, reliability & responsiveness Assertiveness & tenacity combined with diplomacy & sensitivity, in order to build & maintain good relationships with clients, wealth managers & colleagues across the company Ability to ensure that necessary actions are taken to service clients, whilst maintaining positive relationships externally & internally Planning & organisation skills to maximise operational efficiency & service, including appropriate prioritisation Flexibility & innovative mindset, in order to be able to handle & support changing, and sometimes conflicting, needs & demands, & to continually improve working practices Resilience in order to manage conflicting priorities & demands, ambiguity and demanding work loads Personal development focus, taking responsibility (with 7IM) for driving forward both personal & professional development, in order to maximise effectiveness in this demanding role, and to grow within the role, and beyond Knowledge Knowledge of discretionary investment management administration, including tax wrappers Knowledge of Pershing systems & procedures would be beneficial Knowledge of general office administration and Microsoft Office is preferable Knowledge & background from a Wealth/Financial Planning environment would be beneficial Qualifications An industry relevant examination (such as to CISI IAD level) is highly desirable. Support is provided by 7IM for those who are already part-qualified to complete the qualification Desire to develop in role & look to take on more qualifications to be eligible to advise and assist clients in future career development Other relevant information Reports into the Private Client Team leader on the Private Client team About The Company 7IM is an investment management business that helps individuals, families and financial advisers manage money to meet their and their clients' needs and aspirations. Founded in 2002 from a basement, seven individuals established 7IM as we couldn't find anywhere we wanted to invest our families' money. Our assets under management now stand at around £17bn, and we have moved from 'basement' to 'Bishopsgate' in the City of London.
Apr 12, 2021
Contractor
Purpose Work within a Client Relationship Team to provide office based administration support to the team and its clients. The role involves extensive direct telephone contact with clients, supporting relationships with them, and taking primary responsibility for the accurate administration of their business with 7IM. Responsibilities Helping in inputting, manipulating and maintaining data on the 7IM client relationship management systems to monitor prospects, generate proposals and open accounts Taking responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and proposals Continually updating Client Relationship Team Lead on workloads Receiving telephone queries from clients & escalating as and when necessary. After appropriate training, the Assistant Relationship Manager (ARM) will be required to take dealing instructions directly from clients and the PCMs for ongoing placement Supporting the Client Relationship team with proposal writing, portfolio analysis, ongoing suitability requirements & other tasks such as ongoing client fact finding When required, help prepare client review documents and proposal documents Planning and organising work flow with the PCMs, especially during client reporting periods Liaising closely with relevant members of 7IM's Operations team to ensure full communication and understanding, minimising errors and maximising service levels Filing, in accordance with 7IM and FCA procedures Suggesting realistic & appropriate improvements to the PC Continuous Improvement Process and Service Delivery Manager concerning 7IM systems and procedures, in order to improve client service & internal processes Subscribing to 7IM's declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives Other duties, as reasonably required by the line manager and 7IM Skills Accuracy, thoroughness & attention to detail in order to maintain the highest levels of service Systems learning skills to be able to rapidly understand & use appropriate systems, including accurate inputting of detailed data across a number of different screens and software packages Written skills, in order to clearly, concisely and thoroughly present information to clients and wealth managers Numeracy skills in order to understand, process & check a range of data Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with clients and wealth managers Ability to manage expectations & demonstrate a high level of ownership, competence, reliability & responsiveness Assertiveness & tenacity combined with diplomacy & sensitivity, in order to build & maintain good relationships with clients, wealth managers & colleagues across the company Ability to ensure that necessary actions are taken to service clients, whilst maintaining positive relationships externally & internally Planning & organisation skills to maximise operational efficiency & service, including appropriate prioritisation Flexibility & innovative mindset, in order to be able to handle & support changing, and sometimes conflicting, needs & demands, & to continually improve working practices Resilience in order to manage conflicting priorities & demands, ambiguity and demanding work loads Personal development focus, taking responsibility (with 7IM) for driving forward both personal & professional development, in order to maximise effectiveness in this demanding role, and to grow within the role, and beyond Knowledge Knowledge of discretionary investment management administration, including tax wrappers Knowledge of Pershing systems & procedures would be beneficial Knowledge of general office administration and Microsoft Office is preferable Knowledge & background from a Wealth/Financial Planning environment would be beneficial Qualifications An industry relevant examination (such as to CISI IAD level) is highly desirable. Support is provided by 7IM for those who are already part-qualified to complete the qualification Desire to develop in role & look to take on more qualifications to be eligible to advise and assist clients in future career development Other relevant information Reports into the Private Client Team leader on the Private Client team About The Company 7IM is an investment management business that helps individuals, families and financial advisers manage money to meet their and their clients' needs and aspirations. Founded in 2002 from a basement, seven individuals established 7IM as we couldn't find anywhere we wanted to invest our families' money. Our assets under management now stand at around £17bn, and we have moved from 'basement' to 'Bishopsgate' in the City of London.
SEMH KS4 Teaching Assistant - East London Do you have a passion and talent for supporting children and young people with social emotional and mental health disorders? Do you have experience working as a Teaching Assistant / Learning Mentor with young people who are not able to attend mainstream school and have a background of behavioural challenges? Are you keen to make a difference to the lives of ...... click apply for full job details
Apr 12, 2021
Contractor
SEMH KS4 Teaching Assistant - East London Do you have a passion and talent for supporting children and young people with social emotional and mental health disorders? Do you have experience working as a Teaching Assistant / Learning Mentor with young people who are not able to attend mainstream school and have a background of behavioural challenges? Are you keen to make a difference to the lives of ...... click apply for full job details
ABOUT THE ROLE As a Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings. By making sure each resident has clean clothing and bedding, you'll be playing your own part in helping everyone to feel comfortable and at home. The role of Laundry Assistant involves sorting, washing, drying, ironing and contributing to the overall look and feel of the home. It's a great way to get a sense of what it takes to keep everything running smoothly in our homes and it could open up other opportunities as you develop. ABOUT YOU To join us as a Laundry Assistant you'll need a personable approach, good practical skills and determination to provide an exceptional laundry service. Just as importantly, you should be reliable and committed to making a positive difference to our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: • Free learning and development • Automatic enrolment into our profit share scheme • A range of holiday, retail and leisure discounts • Unlimited access to our Refer a Friend bonus scheme If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Apr 12, 2021
Full time
ABOUT THE ROLE As a Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings. By making sure each resident has clean clothing and bedding, you'll be playing your own part in helping everyone to feel comfortable and at home. The role of Laundry Assistant involves sorting, washing, drying, ironing and contributing to the overall look and feel of the home. It's a great way to get a sense of what it takes to keep everything running smoothly in our homes and it could open up other opportunities as you develop. ABOUT YOU To join us as a Laundry Assistant you'll need a personable approach, good practical skills and determination to provide an exceptional laundry service. Just as importantly, you should be reliable and committed to making a positive difference to our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: • Free learning and development • Automatic enrolment into our profit share scheme • A range of holiday, retail and leisure discounts • Unlimited access to our Refer a Friend bonus scheme If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Graduate Learning Support Assistant Are you considering a career in education but would like to gain classroom-based experience before you commit? Perhaps you have been a tutor or worked with young people in a similar position but would like to transfer these skills into a school environment? Would you relish the opportunity to work with experienced teachers who can support you on your teaching journ...... click apply for full job details
Apr 12, 2021
Contractor
Graduate Learning Support Assistant Are you considering a career in education but would like to gain classroom-based experience before you commit? Perhaps you have been a tutor or worked with young people in a similar position but would like to transfer these skills into a school environment? Would you relish the opportunity to work with experienced teachers who can support you on your teaching journ...... click apply for full job details
Salary up £40,000 & Benefits & bonus, Full Time Location: Percepta UK, Daventry NN11 8NT (Currently working from home due to COVID situation) At Percepta, we are all about loyalty. We want to help people build stronger, long-term relationships with our client's brands. To do that, we also need passionate people in our business who are committed to delivering our ultimate aim - Creating customer loyalty. In this role you will responsible for key functions within the day-to-day leadership and operational performance of the PV Centre. The AOM is responsible for overseeing program initiatives while seeking improvements that drive development and enhancements in various aspects of the business unit. They will ensure service levels are met and that an optimal customer experience is delivered by the Customer Experience Specialist (CXS)'s. Through analysis of business metrics, agent scorecards and Quality Assurance etc. the AOM will ensure operational excellence is achieved, where underachieving performance is highlighted, they will put in place a performance improvement plan in partnership with the SBU Manager. As an Assistant Operations Manager your key responsibilities will include: • Leads day to day operations supporting the SBU Manager to deliver program requirements • Responsible for implementing initiatives to ensure service levels are achieved • Identify process breakdowns by performing root cause analysis, develop and implement solutions that deliver upon customer concern resolution requirements • Responsible for program communications. Communicate and/or recognise agents, teams or program level results of achievement and high performance to leverage the program to its fullest potential • Coordinate between support teams, operations and stakeholders ensuring maximum delivery of the program and escalate anything that could negatively impact performance • Communicates new process and policy changes quickly and efficiently in a fast-paced environment • Point of escalation for customer concerns, and support for Supervisors & Senior CXS's to resolve complex cases • Promotes and fosters a continuous improvement culture within the organisation • Conducts/participates in focus groups and company feedback sessions • Work in partnership with HR Team to resolve employee complaints in line with Percepta policy • Assist with the development and delivery of Business Reviews and attend regular client and leadership meetings as required • Review operational reports, daily analysing and identifying trends to help with process improvement and overall program enhancement Experience / Skills Previous experience of Stakeholder & account management Previous proven experience of People management Previous entry level experience of Project Management Previous mid-level experience of Customer Service Operations and Contact Centre Management Leadership, negotiation and managing client relationships Knowledge of call center specific processes, databases and programs Ability to multi-task; including ability to manage multiple programs and business partners as needed If this sounds of interest and you are keen to develop your career within a growing company, then apply today! Expect more than a job: Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others and the organization Career growth and lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Apr 12, 2021
Full time
Salary up £40,000 & Benefits & bonus, Full Time Location: Percepta UK, Daventry NN11 8NT (Currently working from home due to COVID situation) At Percepta, we are all about loyalty. We want to help people build stronger, long-term relationships with our client's brands. To do that, we also need passionate people in our business who are committed to delivering our ultimate aim - Creating customer loyalty. In this role you will responsible for key functions within the day-to-day leadership and operational performance of the PV Centre. The AOM is responsible for overseeing program initiatives while seeking improvements that drive development and enhancements in various aspects of the business unit. They will ensure service levels are met and that an optimal customer experience is delivered by the Customer Experience Specialist (CXS)'s. Through analysis of business metrics, agent scorecards and Quality Assurance etc. the AOM will ensure operational excellence is achieved, where underachieving performance is highlighted, they will put in place a performance improvement plan in partnership with the SBU Manager. As an Assistant Operations Manager your key responsibilities will include: • Leads day to day operations supporting the SBU Manager to deliver program requirements • Responsible for implementing initiatives to ensure service levels are achieved • Identify process breakdowns by performing root cause analysis, develop and implement solutions that deliver upon customer concern resolution requirements • Responsible for program communications. Communicate and/or recognise agents, teams or program level results of achievement and high performance to leverage the program to its fullest potential • Coordinate between support teams, operations and stakeholders ensuring maximum delivery of the program and escalate anything that could negatively impact performance • Communicates new process and policy changes quickly and efficiently in a fast-paced environment • Point of escalation for customer concerns, and support for Supervisors & Senior CXS's to resolve complex cases • Promotes and fosters a continuous improvement culture within the organisation • Conducts/participates in focus groups and company feedback sessions • Work in partnership with HR Team to resolve employee complaints in line with Percepta policy • Assist with the development and delivery of Business Reviews and attend regular client and leadership meetings as required • Review operational reports, daily analysing and identifying trends to help with process improvement and overall program enhancement Experience / Skills Previous experience of Stakeholder & account management Previous proven experience of People management Previous entry level experience of Project Management Previous mid-level experience of Customer Service Operations and Contact Centre Management Leadership, negotiation and managing client relationships Knowledge of call center specific processes, databases and programs Ability to multi-task; including ability to manage multiple programs and business partners as needed If this sounds of interest and you are keen to develop your career within a growing company, then apply today! Expect more than a job: Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others and the organization Career growth and lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
