Capital One (Europe) Plc
Nottingham, Nottinghamshire
Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Process Manager - Financial Crime About the role As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. What you'll do Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process The skills and experience you need Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable. Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls. Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects. Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams. Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Aug 25, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Process Manager - Financial Crime About the role As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. What you'll do Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process The skills and experience you need Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable. Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls. Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects. Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams. Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
SOX Tester and Financial Controls (equivalent senior manager level - sole contributor) Qualified accountant From Big 4 or Top 60 Practice auditing FS clients (banks, commodities, brokerage, investment banks, traders), strong SOX Client Details Global Brokerage house with expanding digital lines Solid leadership team, long term vision Description SOX Tester and Financial Controls City of London - 3x days a week in office Brokerage - financial services Build and maintain relationships with control owners and key stakeholders across Risk, Treasury, Finance, Operations, and Revenue-Generating Business Functions, developing a strong understanding of business activities and operational processes Review and assess internal control activities across multiple business areas, including: - Maintaining process documentation and control frameworks to ensure compliance with internal control and regulatory requirements - Reviewing and testing controls to assess design and operating effectiveness through ongoing monitoring and periodic evaluation - Supporting the implementation, monitoring, and validation of controls designed to mitigate financial reporting risks and strengthen the control environment Perform scheduled testing of financial control activities relating to balance sheet and profit-and-loss processes, ensuring control owners appropriately consider: - Compliance with internal control requirements, including end-user computing controls, information used in controls, and management review controls The adequacy of systems, processes, and governance arrangements supporting financial reporting and regulatory compliance Support annual internal control and compliance testing activities, including application-level controls, third-party assurance reporting, key technology-dependent controls, and coordination with relevant technology and operational teams Act as a role model by demonstrating high standards of integrity, professionalism, and ethical conduct Comply with the organisation's Code of Conduct and all relevant policies and procedures Maintain awareness of and adherence to internal policies relevant to the role and associated responsibilities Escalate policy breaches, control deficiencies, and compliance concerns through appropriate channels Promptly identify and escalate risk events and incidents Contribute to risk management, governance, and control enhancement initiatives as required Profile SOX Tester and Financial Controls City of London - 3x days a week in office Brokerage - financial services Experience with Internal or external audit preferable as it pertains to SOX compliance - and PCAOB auditing standards Big 4 Audit or Top 60 Practice - working with relevant Bank, Investment Bank, Capital Markets, Brokerage, Trading clients Qualified Accountant Job Offer Base from 75,000 to 100,000 Exceptional company benefits package (will disclose on application) Competitive bonus scheme
Aug 25, 2026
Full time
SOX Tester and Financial Controls (equivalent senior manager level - sole contributor) Qualified accountant From Big 4 or Top 60 Practice auditing FS clients (banks, commodities, brokerage, investment banks, traders), strong SOX Client Details Global Brokerage house with expanding digital lines Solid leadership team, long term vision Description SOX Tester and Financial Controls City of London - 3x days a week in office Brokerage - financial services Build and maintain relationships with control owners and key stakeholders across Risk, Treasury, Finance, Operations, and Revenue-Generating Business Functions, developing a strong understanding of business activities and operational processes Review and assess internal control activities across multiple business areas, including: - Maintaining process documentation and control frameworks to ensure compliance with internal control and regulatory requirements - Reviewing and testing controls to assess design and operating effectiveness through ongoing monitoring and periodic evaluation - Supporting the implementation, monitoring, and validation of controls designed to mitigate financial reporting risks and strengthen the control environment Perform scheduled testing of financial control activities relating to balance sheet and profit-and-loss processes, ensuring control owners appropriately consider: - Compliance with internal control requirements, including end-user computing controls, information used in controls, and management review controls The adequacy of systems, processes, and governance arrangements supporting financial reporting and regulatory compliance Support annual internal control and compliance testing activities, including application-level controls, third-party assurance reporting, key technology-dependent controls, and coordination with relevant technology and operational teams Act as a role model by demonstrating high standards of integrity, professionalism, and ethical conduct Comply with the organisation's Code of Conduct and all relevant policies and procedures Maintain awareness of and adherence to internal policies relevant to the role and associated responsibilities Escalate policy breaches, control deficiencies, and compliance concerns through appropriate channels Promptly identify and escalate risk events and incidents Contribute to risk management, governance, and control enhancement initiatives as required Profile SOX Tester and Financial Controls City of London - 3x days a week in office Brokerage - financial services Experience with Internal or external audit preferable as it pertains to SOX compliance - and PCAOB auditing standards Big 4 Audit or Top 60 Practice - working with relevant Bank, Investment Bank, Capital Markets, Brokerage, Trading clients Qualified Accountant Job Offer Base from 75,000 to 100,000 Exceptional company benefits package (will disclose on application) Competitive bonus scheme
Finance & Operations Coordinator Bromley 28,000- 30,000 per annum Full-time About the Role Lloyd Recruitment Services are excited to be working with our long-standing client who are looking for a reliable and organised Finance Administrator to join their team. This is a varied role, combining day-to-day finance administration with general office support. The successful candidate will be confident working with financial information, have excellent attention to detail and be comfortable communicating with clients and suppliers to resolve queries and ensure records are accurate and up to date. Key Responsibilities Raising and processing sales invoices accurately and in a timely manner. Chasing outstanding debtor accounts and following up on overdue payments. Allocating incoming payments against customer accounts. Completing general finance data entry and maintaining accurate records. Processing and managing rebates. Submitting applications for payments via client portals and monitoring their progress. Checking purchase invoices for accuracy and ensuring they are supported by the correct paperwork. Reviewing invoices against relevant documentation and records. Identifying discrepancies and ensuring these are resolved promptly. Maintaining accurate and organised financial documentation. Inputting and maintaining information accurately on our maintenance and accounts software. Keeping financial and operational records up to date. Ensuring information is entered accurately and consistently across systems. Providing general administrative support to the business and senior management. Assisting with day-to-day office administration and organisation. Supporting the Head Office Manager directly with general administrative tasks as required. Taking on additional administrative responsibilities as the role develops. About You Highly organised and able to manage competing priorities. Accurate and detail-oriented, particularly when working with financial information. Confident using computer systems and learning new software. Comfortable communicating with clients, suppliers and colleagues. Experienced in finance administration, accounts administration or a similar role. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Aug 25, 2026
Full time
Finance & Operations Coordinator Bromley 28,000- 30,000 per annum Full-time About the Role Lloyd Recruitment Services are excited to be working with our long-standing client who are looking for a reliable and organised Finance Administrator to join their team. This is a varied role, combining day-to-day finance administration with general office support. The successful candidate will be confident working with financial information, have excellent attention to detail and be comfortable communicating with clients and suppliers to resolve queries and ensure records are accurate and up to date. Key Responsibilities Raising and processing sales invoices accurately and in a timely manner. Chasing outstanding debtor accounts and following up on overdue payments. Allocating incoming payments against customer accounts. Completing general finance data entry and maintaining accurate records. Processing and managing rebates. Submitting applications for payments via client portals and monitoring their progress. Checking purchase invoices for accuracy and ensuring they are supported by the correct paperwork. Reviewing invoices against relevant documentation and records. Identifying discrepancies and ensuring these are resolved promptly. Maintaining accurate and organised financial documentation. Inputting and maintaining information accurately on our maintenance and accounts software. Keeping financial and operational records up to date. Ensuring information is entered accurately and consistently across systems. Providing general administrative support to the business and senior management. Assisting with day-to-day office administration and organisation. Supporting the Head Office Manager directly with general administrative tasks as required. Taking on additional administrative responsibilities as the role develops. About You Highly organised and able to manage competing priorities. Accurate and detail-oriented, particularly when working with financial information. Confident using computer systems and learning new software. Comfortable communicating with clients, suppliers and colleagues. Experienced in finance administration, accounts administration or a similar role. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Description Finance Operations Manager - ClearAccept Before you apply: this role requires direct experience working inside a payment services business: an acquirer, PSP, or payment facilitator. A financial services or accounting background alone does not meet the brief. ClearAccept is a regulated UK payment institution in the acquiring space click apply for full job details
Aug 25, 2026
Full time
Description Finance Operations Manager - ClearAccept Before you apply: this role requires direct experience working inside a payment services business: an acquirer, PSP, or payment facilitator. A financial services or accounting background alone does not meet the brief. ClearAccept is a regulated UK payment institution in the acquiring space click apply for full job details
The Oval Partnership is working with a branded B-Corp accredited food manufacturer to recruit a QA Coordinator - Raw Materials at their factory site in the North West London area. Reporting to the QA Manager, the successful QA Coordinator will support the QA team in the management of their raw materials including maintaining, auditing, and enhancing rigorous Quality Management Systems (QMS) on a daily basis. This is a full-time site-based role, working 5 days from 7 including rotated weekend work. Key Responsibilities: Audit & Compliance: Conduct internal audits (including GMP and fabrication), audit production paperwork, perform traceability audits, and verify/validate Critical Control Points (CCPs). Microbiology & Sampling: Collect and prepare microbiological, swab, and water samples according to schedules; cook samples as needed and manage re-testing processes. Raw Materials & Supplier Quality: Monitor ingredient quality, audit stock rotation, make routine accept/reject decisions for incoming raw materials and packaging, and manage non-conformance logs for suppliers. Production & Daily Operations: Support daily temperature checks, conduct equipment/calibration checks, assist with customer complaint investigations, and report out-of-spec issues immediately to prevent non-conforming products from moving forward. Coaching & Support: Assist in coaching factory floor teams on QA procedures, support technical documentation/key card updates, and contribute to site-wide quality improvement projects. Key Requirements & Qualifications: Education: Degree in Food Science, Food Technology, or a related discipline. Certifications: Formal qualifications in Food Safety and HACCP. Experience: Prior experience in a QA or QC role within food manufacturing; proven experience working with, updating, and embedding Quality Management Systems. Technical Skills: Good understanding of basic food hygiene, strong IT literacy (Microsoft Office suite), and experience in conducting risk assessments. Eligible to live & work in the UK indefinetly: Visa sponsorship is not applicable to this role now or in the futre. Personal Attributes & Soft Skills: Communication: Excellent interpersonal skills with the ability to influence, train, and build strong working relationships with factory floor personnel and cross-functional teams. Analytical & Detail-Oriented: Exceptional attention to detail, problem-solving ability, and analytical thinking to interpret technical data. Mindset: Composed under pressure, driven, confident, pragmatic, and adaptable to a fast-moving environment. Flexibility: Willingness to work outside standard hours or on bank holidays when operational needs arise. Passion: A genuine passion for food quality and excellence!
Aug 25, 2026
Full time
The Oval Partnership is working with a branded B-Corp accredited food manufacturer to recruit a QA Coordinator - Raw Materials at their factory site in the North West London area. Reporting to the QA Manager, the successful QA Coordinator will support the QA team in the management of their raw materials including maintaining, auditing, and enhancing rigorous Quality Management Systems (QMS) on a daily basis. This is a full-time site-based role, working 5 days from 7 including rotated weekend work. Key Responsibilities: Audit & Compliance: Conduct internal audits (including GMP and fabrication), audit production paperwork, perform traceability audits, and verify/validate Critical Control Points (CCPs). Microbiology & Sampling: Collect and prepare microbiological, swab, and water samples according to schedules; cook samples as needed and manage re-testing processes. Raw Materials & Supplier Quality: Monitor ingredient quality, audit stock rotation, make routine accept/reject decisions for incoming raw materials and packaging, and manage non-conformance logs for suppliers. Production & Daily Operations: Support daily temperature checks, conduct equipment/calibration checks, assist with customer complaint investigations, and report out-of-spec issues immediately to prevent non-conforming products from moving forward. Coaching & Support: Assist in coaching factory floor teams on QA procedures, support technical documentation/key card updates, and contribute to site-wide quality improvement projects. Key Requirements & Qualifications: Education: Degree in Food Science, Food Technology, or a related discipline. Certifications: Formal qualifications in Food Safety and HACCP. Experience: Prior experience in a QA or QC role within food manufacturing; proven experience working with, updating, and embedding Quality Management Systems. Technical Skills: Good understanding of basic food hygiene, strong IT literacy (Microsoft Office suite), and experience in conducting risk assessments. Eligible to live & work in the UK indefinetly: Visa sponsorship is not applicable to this role now or in the futre. Personal Attributes & Soft Skills: Communication: Excellent interpersonal skills with the ability to influence, train, and build strong working relationships with factory floor personnel and cross-functional teams. Analytical & Detail-Oriented: Exceptional attention to detail, problem-solving ability, and analytical thinking to interpret technical data. Mindset: Composed under pressure, driven, confident, pragmatic, and adaptable to a fast-moving environment. Flexibility: Willingness to work outside standard hours or on bank holidays when operational needs arise. Passion: A genuine passion for food quality and excellence!
LemFi is building a global, fast-moving financial app focused on the Global South. This People Operations Coordinator role is the backbone of our HR function across markets, ensuring processes run smoothly, compliance is maintained, and data stays accurate. You'll own onboarding/offboarding, contracts, probation, background checks, right-to-work, leave management, HRIS data integrity, and automation to scale as we grow. You'll support employees and managers globally.
Aug 25, 2026
Full time
LemFi is building a global, fast-moving financial app focused on the Global South. This People Operations Coordinator role is the backbone of our HR function across markets, ensuring processes run smoothly, compliance is maintained, and data stays accurate. You'll own onboarding/offboarding, contracts, probation, background checks, right-to-work, leave management, HRIS data integrity, and automation to scale as we grow. You'll support employees and managers globally.
Do you enjoy being the person who makes sure everything runs smoothly behind the scenes? We're working with a growing consulting business looking for a hands-on Finance & Operations Manager to take ownership of its day-to-day financial and operational processes. This is a broad, varied role sitting right at the heart of the business click apply for full job details
Aug 25, 2026
Full time
Do you enjoy being the person who makes sure everything runs smoothly behind the scenes? We're working with a growing consulting business looking for a hands-on Finance & Operations Manager to take ownership of its day-to-day financial and operational processes. This is a broad, varied role sitting right at the heart of the business click apply for full job details
Astute's Power Team is partnering with a leading infrastructure-led energy company that owns and operates a portfolio of energy assets across the UK. The business specialises in power generation, district heating and cooling, and industrial energy services. As part of a planned £1 billion investment programme in the UK, the business is looking to appoint an Operations Compliance Manager (Portfolio click apply for full job details
Aug 25, 2026
Full time
Astute's Power Team is partnering with a leading infrastructure-led energy company that owns and operates a portfolio of energy assets across the UK. The business specialises in power generation, district heating and cooling, and industrial energy services. As part of a planned £1 billion investment programme in the UK, the business is looking to appoint an Operations Compliance Manager (Portfolio click apply for full job details
Job Title :Senior HR Advisor Hours :40 hours Rate of Pay :up to £40k FTE Location :Banbury Are you an HR Advisor ready for your next step? Do you want a role with real autonomy, regional influence, and the chance to grow into a future HR Business Partner? We're looking for a confident, people focused Senior HR Advisor to support our Midlands and Birmingham area . This is a fantastic development opportunity for someone with 1-3 years' HR Advisory experience who is ready to take on a broader, more strategic role while still building their expertise You'll work closely with General Managers, Regional Managers, AGMs and HODs, providing practical HR support, managing a varied caseload, and helping shape a positive people culture across our clubs and spas. Our Perks: B-Fed - complimentary lunch or breakfast. Flexible schedule. 33 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. Potential bonus to be achieved Health Hero service available Be part of a people focused culture that celebrates and supports our teams throughout the year, with company wide events such as our Christmas Party, Charity Week, Employee Appreciation activities and Mental Health Week A typical day in the life of a Senior HR Advisor: Provide clear, practical advice on employment law and HR policies, ensuring consistent and compliant decision making across sites. Manage end to end HR cases including disciplinary, grievance, performance, sickness, and capability. Support and guide managers through investigations, hearings, and formal processes. Track case progress, identify trends, and escalte risks where appropriate. Build strong working relationships with GMs, RMs, AGMs, and HODs, becoming a trusted point of contact for people related matters. Develop a strong understanding of site operations to provide tailored HR solutions. Attend regional, HR, and GM meetings, contributing insights and recommendations. Support managers with succession planning conversations and identifying development needs within their teams. Promote best practice in performance management, coaching managers to handle issues early and effectively. Maintain accurate HR documentation and ensure compliance with legal and company requirements. Conduct regular audits of HR processes and documentation across sites. Prepare HR documentation including letters, reports, and case summaries. Support onboarding and offboarding processes where required. Support the development and implementation of HR policies and procedures. Contribute to employee engagement initiatives, recognition programmes, and feedback mechanisms. Stay updated on CIPD best practice and employment legislation, applying learning to day to day work. Consistent visibility across health clubs, building strong relationships and providing hands on support to managers and teams. What we are looking for: 1-3 years' experience in an HR Advisory or similar people focused role. CIPD Level 3 or working towards Level 5 (or equivalent experience). Strong working knowledge of HR best practice, employment law, and HR policies. Confident in managing HR cases with support from HRBPs where needed. Excellent communication skills with the ability to influence and support managers at all levels. Strong analytical skills with the ability to interpret data and identify trends. High attention to detail and accuracy in documentation and HR data management. Ability to manage multiple priorities in a fast paced, field based environment. Ability to maintain confidentiality and handle sensitive information with discretion A positive, people focused approach with the right attitude, professionalism and behaviours to build trust and strong working relationships, not just the technical experience. Required to travel to multiple locations across the region, including occasional overnight stays to support business needs. Experience working in a multi site or field based HR role, ideally within hospitality, leisure or other service led environments, along with familiarity with HRIS systems would be an advantage. Why Bannatyne? Joining us means stepping into a role where you'll genuinely grow and be supported as you take the next step in your HR career. You'll work closely with experienced HR Business Partners who will help you develop your confidence, capability and strategic thinking, while still giving you the autonomy to make a real impact across the Scotland region. This is a varied, fast paced role where no two days are the same, offering exposure to senior stakeholders, meaningful involvement in people initiatives, and the chance to shape the employee experience across multiple sites. If you're ambitious, people focused and ready to stretch your skills, this is a place where you can truly progress.
Aug 25, 2026
Full time
Job Title :Senior HR Advisor Hours :40 hours Rate of Pay :up to £40k FTE Location :Banbury Are you an HR Advisor ready for your next step? Do you want a role with real autonomy, regional influence, and the chance to grow into a future HR Business Partner? We're looking for a confident, people focused Senior HR Advisor to support our Midlands and Birmingham area . This is a fantastic development opportunity for someone with 1-3 years' HR Advisory experience who is ready to take on a broader, more strategic role while still building their expertise You'll work closely with General Managers, Regional Managers, AGMs and HODs, providing practical HR support, managing a varied caseload, and helping shape a positive people culture across our clubs and spas. Our Perks: B-Fed - complimentary lunch or breakfast. Flexible schedule. 33 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. Potential bonus to be achieved Health Hero service available Be part of a people focused culture that celebrates and supports our teams throughout the year, with company wide events such as our Christmas Party, Charity Week, Employee Appreciation activities and Mental Health Week A typical day in the life of a Senior HR Advisor: Provide clear, practical advice on employment law and HR policies, ensuring consistent and compliant decision making across sites. Manage end to end HR cases including disciplinary, grievance, performance, sickness, and capability. Support and guide managers through investigations, hearings, and formal processes. Track case progress, identify trends, and escalte risks where appropriate. Build strong working relationships with GMs, RMs, AGMs, and HODs, becoming a trusted point of contact for people related matters. Develop a strong understanding of site operations to provide tailored HR solutions. Attend regional, HR, and GM meetings, contributing insights and recommendations. Support managers with succession planning conversations and identifying development needs within their teams. Promote best practice in performance management, coaching managers to handle issues early and effectively. Maintain accurate HR documentation and ensure compliance with legal and company requirements. Conduct regular audits of HR processes and documentation across sites. Prepare HR documentation including letters, reports, and case summaries. Support onboarding and offboarding processes where required. Support the development and implementation of HR policies and procedures. Contribute to employee engagement initiatives, recognition programmes, and feedback mechanisms. Stay updated on CIPD best practice and employment legislation, applying learning to day to day work. Consistent visibility across health clubs, building strong relationships and providing hands on support to managers and teams. What we are looking for: 1-3 years' experience in an HR Advisory or similar people focused role. CIPD Level 3 or working towards Level 5 (or equivalent experience). Strong working knowledge of HR best practice, employment law, and HR policies. Confident in managing HR cases with support from HRBPs where needed. Excellent communication skills with the ability to influence and support managers at all levels. Strong analytical skills with the ability to interpret data and identify trends. High attention to detail and accuracy in documentation and HR data management. Ability to manage multiple priorities in a fast paced, field based environment. Ability to maintain confidentiality and handle sensitive information with discretion A positive, people focused approach with the right attitude, professionalism and behaviours to build trust and strong working relationships, not just the technical experience. Required to travel to multiple locations across the region, including occasional overnight stays to support business needs. Experience working in a multi site or field based HR role, ideally within hospitality, leisure or other service led environments, along with familiarity with HRIS systems would be an advantage. Why Bannatyne? Joining us means stepping into a role where you'll genuinely grow and be supported as you take the next step in your HR career. You'll work closely with experienced HR Business Partners who will help you develop your confidence, capability and strategic thinking, while still giving you the autonomy to make a real impact across the Scotland region. This is a varied, fast paced role where no two days are the same, offering exposure to senior stakeholders, meaningful involvement in people initiatives, and the chance to shape the employee experience across multiple sites. If you're ambitious, people focused and ready to stretch your skills, this is a place where you can truly progress.
An international bank is seeking a dynamic individual to assist in managing the daily operations of online banking and debit card platforms. Your duties will include: Planning, implementing, and monitoring e-channel projects and initiatives Coordinating with IT and vendors for system maintenance, updates, and issue resolution Reporting on operational performance Providing guidance and support to the click apply for full job details
Aug 25, 2026
Full time
An international bank is seeking a dynamic individual to assist in managing the daily operations of online banking and debit card platforms. Your duties will include: Planning, implementing, and monitoring e-channel projects and initiatives Coordinating with IT and vendors for system maintenance, updates, and issue resolution Reporting on operational performance Providing guidance and support to the click apply for full job details
Chesterfield-Poultry-Ltd is seeking an Assistant Farm Manager in Horncastle to support daily broiler farm operations. You will oversee feeding, housing, environmental controls, and staff to ensure optimal growth, welfare, and biosecurity. The role requires weekend flexibility and strong record-keeping. On-site position with opportunity for bonus. Responsibilities include monitoring flock health, maintaining production records, and ensuring safety and regulatory compliance across farm activities.
Aug 25, 2026
Full time
Chesterfield-Poultry-Ltd is seeking an Assistant Farm Manager in Horncastle to support daily broiler farm operations. You will oversee feeding, housing, environmental controls, and staff to ensure optimal growth, welfare, and biosecurity. The role requires weekend flexibility and strong record-keeping. On-site position with opportunity for bonus. Responsibilities include monitoring flock health, maintaining production records, and ensuring safety and regulatory compliance across farm activities.
Area Manager - Warwickshire Our client are sector leading Retail brand with Stores across the UK. As a result of their strong trading growth they now seek to recruit an Area Manager to look after a number of sites in the South Midlands area. This is an excellent opportunity for a highly experienced Area / Regional / Divisional Manager to make a move into a career role with a client that seeks to bring in the right person for a long term objective and offers a stable career path. The Role: Reporting into the Head of Retail and the board, the principal objective of Area Manager is to continually grow the business and the profitability of each store within the region to achieve its full potential and the company s vision for the region. Responsible for achieving the sales, debt, cost and profit performance targets for each store within the region. Responsible for region s P&L and present this to the Ownership monthly. Recruit, develop coach and manage the Store Managers in the region to maximise both team and individual performance. Advice and guide the Store Managers in coaching, developing, leading and motivating their teams to deliver the desired results. To create and manage both cost effective strategic and operational plans for the revenue growth and development of individual stores and the region. Maximise efficiency and productivity through extensive process analysis. Complete regular store visits to focus on store standards and customer service to drive sales in line with company business goals. Plan, monitor, and analyse key metrics for the day-to-day performance of the regional operations to ensure efficient and timely completion of tasks. Formulate the annual budget for the region. Work closely with HR to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment. Ensure that the stores are adhering to relevant legal, health and safety regulations and guidelines. Prepare performance reports for the board. Review the reports and trends and be able to assess performance, identifying areas of improvement and create action plans to improve store operations and performance. The Person: You must have at least 5 years full Area Manager or Regional Manager experienced gained within the Retail sector. You will need to come from a retail background with a large footprint and large teams. Such as DIY / Garden Centres / Supermarkets / Value / Big Box A passionate leader who delivers exceptional development of their people with clear example of this. High level communicator who thrives on autonomy and can deliver impact from day one in all areas of the business. You will be able to display evidence of managing the full day to day operations of multiple sites as well as being able to operate at strategic level, shaping and developing your regions business and into the wider business. The Package: up to 60k Basic + Car Allowance + Annual bonus By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Aug 25, 2026
Full time
Area Manager - Warwickshire Our client are sector leading Retail brand with Stores across the UK. As a result of their strong trading growth they now seek to recruit an Area Manager to look after a number of sites in the South Midlands area. This is an excellent opportunity for a highly experienced Area / Regional / Divisional Manager to make a move into a career role with a client that seeks to bring in the right person for a long term objective and offers a stable career path. The Role: Reporting into the Head of Retail and the board, the principal objective of Area Manager is to continually grow the business and the profitability of each store within the region to achieve its full potential and the company s vision for the region. Responsible for achieving the sales, debt, cost and profit performance targets for each store within the region. Responsible for region s P&L and present this to the Ownership monthly. Recruit, develop coach and manage the Store Managers in the region to maximise both team and individual performance. Advice and guide the Store Managers in coaching, developing, leading and motivating their teams to deliver the desired results. To create and manage both cost effective strategic and operational plans for the revenue growth and development of individual stores and the region. Maximise efficiency and productivity through extensive process analysis. Complete regular store visits to focus on store standards and customer service to drive sales in line with company business goals. Plan, monitor, and analyse key metrics for the day-to-day performance of the regional operations to ensure efficient and timely completion of tasks. Formulate the annual budget for the region. Work closely with HR to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment. Ensure that the stores are adhering to relevant legal, health and safety regulations and guidelines. Prepare performance reports for the board. Review the reports and trends and be able to assess performance, identifying areas of improvement and create action plans to improve store operations and performance. The Person: You must have at least 5 years full Area Manager or Regional Manager experienced gained within the Retail sector. You will need to come from a retail background with a large footprint and large teams. Such as DIY / Garden Centres / Supermarkets / Value / Big Box A passionate leader who delivers exceptional development of their people with clear example of this. High level communicator who thrives on autonomy and can deliver impact from day one in all areas of the business. You will be able to display evidence of managing the full day to day operations of multiple sites as well as being able to operate at strategic level, shaping and developing your regions business and into the wider business. The Package: up to 60k Basic + Car Allowance + Annual bonus By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
M-K-O-P-A is a leading fintech company in Africa and is expanding its Product Growth team with a Senior CRM Manager role. You will design and scale lifecycle programs to retain customers and increase CLV across multiple markets, leveraging data from millions of users. You will own end-to-end journeys in CleverTap/Braze, run experiments, and collaborate with Product, Commercial and Operations to convert insights into growth. This fully remote role offers flexible work and professional development.
Aug 25, 2026
Full time
M-K-O-P-A is a leading fintech company in Africa and is expanding its Product Growth team with a Senior CRM Manager role. You will design and scale lifecycle programs to retain customers and increase CLV across multiple markets, leveraging data from millions of users. You will own end-to-end journeys in CleverTap/Braze, run experiments, and collaborate with Product, Commercial and Operations to convert insights into growth. This fully remote role offers flexible work and professional development.
Location: Construction site/Off-site warehouse location(s) x3 days per week AND 2x days per week working remotely Status: CONTRACT - Inside IR35 Duration: Approved until 31dec26 with high probability of renewal Reports to: Senior Logistics Operations Manager Morson Edge is recruiting on behalf of a leading organisation within the Energy sector for a (contract) Warehouse Facilities Management Deli click apply for full job details
Aug 25, 2026
Contractor
Location: Construction site/Off-site warehouse location(s) x3 days per week AND 2x days per week working remotely Status: CONTRACT - Inside IR35 Duration: Approved until 31dec26 with high probability of renewal Reports to: Senior Logistics Operations Manager Morson Edge is recruiting on behalf of a leading organisation within the Energy sector for a (contract) Warehouse Facilities Management Deli click apply for full job details
Summary £46,000- £66,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Company Values Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Aug 25, 2026
Full time
Summary £46,000- £66,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you're ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you'll lead from the front and guide us toward success. You'll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Company Values Confidently create an environment where every colleague can achieve their best work Be responsible for managing and improving the day-to-day operations and performance of your store's KPIs Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks Make sure that excellent Customer Service is given to everyone who shops with us What you'll need Experience leading and developing a team in an exciting, fast-paced environment Excellent time-management, delegation, and problem-solving skills A pride in offering unmatched support to your customers and your team through every shift Strong communication skills to tackle even the trickiest conversations The confidence to monitor, manage and improve your store's key performance indicators What you'll receive 30-35 days holiday (pro rata) A fully expensed company car or car allowance 10% in-store discount Contributory pension scheme Enhanced family leave Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
School Result seeks a Junior Project Manager to support inspection service delivery for onshore and offshore wind farms in the UK and EU. This full-time role involves managing logistics, coordinating project execution, and supporting the project management team. Ideal candidates possess strong organisational, analytical, and communication skills, and experience in operations or logistics. Salary ranges from £35,000 to £40,000 per year, with career development opportunities in a growing renewable energy company. Weekend cover availability is required.
Aug 25, 2026
Full time
School Result seeks a Junior Project Manager to support inspection service delivery for onshore and offshore wind farms in the UK and EU. This full-time role involves managing logistics, coordinating project execution, and supporting the project management team. Ideal candidates possess strong organisational, analytical, and communication skills, and experience in operations or logistics. Salary ranges from £35,000 to £40,000 per year, with career development opportunities in a growing renewable energy company. Weekend cover availability is required.
£80000 - £82000 per annum + Company Car or Allowance, Bonus Permanent Social Care POSTED ON 24 JULY 2026 REFERENCE MBCYP99 Are you currently a Senior Manager in Children's Homes as a Regional, Area or Operations Manager? Are you looking for career development with a leading provider? Apply here! My client is an established and reputable children's home provider with multiple homes across the London area. The Operations Director would oversee a portfolio of children's homes in multiple locations in London. Reporting to the Managing Director you will be responsible for the financial and budgetary performance of the company, business development and growth, recruiting and retaining manager's, inspire and lead the management team. The Operations Director is offering a fantastic package including : Please apply if you have the following : Current or previous experience in a Senior Management role (Director, Operations Director, Regional or Area Manager, Responsible Individual) in Ofsted regulated residential children's homes Excellent knowledge and practical evidence of Ofsted compliance across multiple sites Business acumen and experience in financial performance, budgeting and business development Positive and motivational managerial personality able to create and sustain a high performing mentality A passion and drive for the best possible outcomes for every young person in your region This is a fantastic role which is highly sought after so please apply and secure your interview! Apply Now Upload your CV here and we'll be in touch if you're suitable for this role. £26824 - £30824 per annum + Fully Funded Qualifications Permanent Do you have experience working with children with SEN or learning disabilities? Are you looking for a hugely rewarding career with long term prospects £80000 - £82000 per annum + Company Car or Allowance, Bonus Permanent Are you currently a Senior Manager in Children's Homes as a Regional, Area or Operations Manager? Are you looking for career development with a leadin Are you a graduate with a degree relevant to children's residential care? Are you looking to begin your career working with some of the country's most Are you an experienced Manager (Registered Manager, Service Manager or Locality Manager) in supported living for learning disabilities services?I am l Children Support Worker - Full Training Provided Permanent Children Support Worker - Full Training ProvidedLocation: Salary: up to £31k p.a (inclusive of sleeps)Hours: Full Time Permanent Make a Real Differen A children's home based in Exeter is looking to recruit permanent Support Worker to support their young people. A residential children's home is a saf
Aug 25, 2026
Full time
£80000 - £82000 per annum + Company Car or Allowance, Bonus Permanent Social Care POSTED ON 24 JULY 2026 REFERENCE MBCYP99 Are you currently a Senior Manager in Children's Homes as a Regional, Area or Operations Manager? Are you looking for career development with a leading provider? Apply here! My client is an established and reputable children's home provider with multiple homes across the London area. The Operations Director would oversee a portfolio of children's homes in multiple locations in London. Reporting to the Managing Director you will be responsible for the financial and budgetary performance of the company, business development and growth, recruiting and retaining manager's, inspire and lead the management team. The Operations Director is offering a fantastic package including : Please apply if you have the following : Current or previous experience in a Senior Management role (Director, Operations Director, Regional or Area Manager, Responsible Individual) in Ofsted regulated residential children's homes Excellent knowledge and practical evidence of Ofsted compliance across multiple sites Business acumen and experience in financial performance, budgeting and business development Positive and motivational managerial personality able to create and sustain a high performing mentality A passion and drive for the best possible outcomes for every young person in your region This is a fantastic role which is highly sought after so please apply and secure your interview! Apply Now Upload your CV here and we'll be in touch if you're suitable for this role. £26824 - £30824 per annum + Fully Funded Qualifications Permanent Do you have experience working with children with SEN or learning disabilities? Are you looking for a hugely rewarding career with long term prospects £80000 - £82000 per annum + Company Car or Allowance, Bonus Permanent Are you currently a Senior Manager in Children's Homes as a Regional, Area or Operations Manager? Are you looking for career development with a leadin Are you a graduate with a degree relevant to children's residential care? Are you looking to begin your career working with some of the country's most Are you an experienced Manager (Registered Manager, Service Manager or Locality Manager) in supported living for learning disabilities services?I am l Children Support Worker - Full Training Provided Permanent Children Support Worker - Full Training ProvidedLocation: Salary: up to £31k p.a (inclusive of sleeps)Hours: Full Time Permanent Make a Real Differen A children's home based in Exeter is looking to recruit permanent Support Worker to support their young people. A residential children's home is a saf
Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details
Aug 25, 2026
Full time
Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details
Working Hours: 39 hours per week, but individual flexibility for the right candidate can be accommodated. Role Highlights: Join us as an HR Coordinator based in our Inverness office and play a key role in supporting our people and managers across the full employee lifecycle. You'll deliver trusted HR guidance, coordinate payroll, ensure compliance and confidentiality, and help foster a positive, values-driven workplace. Key Responsibilities: Provide support to line managers who are the first point of contact for employee inquiries, delivering HR guidance across the full employee lifecycle, supporting HR initiatives and acting as a trusted advocate of the company's Core Values. You will play a key role in managing the day-to-day operations of the Human Resources function based on the company's People HR Platform by delivering a broad range of HR support across the employee lifecycle. This role is also responsible for managing the Group payroll processing, ensuring compliance with all relevant laws, company policies and regulations. Proven experience within an HR function. Qualified to CIPD Level 3 or demonstrate equivalent experience. Ability to demonstrate knowledge of legal requirements within and HR environment. Ability to maintain confidentiality and handle sensitive information. Commitment to accuracy and excellent attention to detail. Have outstanding interpersonal skills with people at all levels within a business Up to date knowledge of recruitment, best practice staff retention methods. Strong drafting skills with proven ability to draft policies, procedures and reports. Experience with the payroll system SAGE. Experience in scoping of Learning & Development plans. Experience of working in a similar role in a similar sized private business. What can you expect: Become part of a great team growing a dynamic business Annual leave allowance commencing at 31 days per annum and increasing generously with length of service to 36 days. Cycle to work scheme Generous staff discount on over 10,000 product lines instore. Closing date for this position is 21 st August 2026. Experience Qualified to CIPD Level 3 or demonstrate equivalent experience.
Aug 25, 2026
Full time
Working Hours: 39 hours per week, but individual flexibility for the right candidate can be accommodated. Role Highlights: Join us as an HR Coordinator based in our Inverness office and play a key role in supporting our people and managers across the full employee lifecycle. You'll deliver trusted HR guidance, coordinate payroll, ensure compliance and confidentiality, and help foster a positive, values-driven workplace. Key Responsibilities: Provide support to line managers who are the first point of contact for employee inquiries, delivering HR guidance across the full employee lifecycle, supporting HR initiatives and acting as a trusted advocate of the company's Core Values. You will play a key role in managing the day-to-day operations of the Human Resources function based on the company's People HR Platform by delivering a broad range of HR support across the employee lifecycle. This role is also responsible for managing the Group payroll processing, ensuring compliance with all relevant laws, company policies and regulations. Proven experience within an HR function. Qualified to CIPD Level 3 or demonstrate equivalent experience. Ability to demonstrate knowledge of legal requirements within and HR environment. Ability to maintain confidentiality and handle sensitive information. Commitment to accuracy and excellent attention to detail. Have outstanding interpersonal skills with people at all levels within a business Up to date knowledge of recruitment, best practice staff retention methods. Strong drafting skills with proven ability to draft policies, procedures and reports. Experience with the payroll system SAGE. Experience in scoping of Learning & Development plans. Experience of working in a similar role in a similar sized private business. What can you expect: Become part of a great team growing a dynamic business Annual leave allowance commencing at 31 days per annum and increasing generously with length of service to 36 days. Cycle to work scheme Generous staff discount on over 10,000 product lines instore. Closing date for this position is 21 st August 2026. Experience Qualified to CIPD Level 3 or demonstrate equivalent experience.
An exciting opportunity for an experienced Operations Manager to lead a team of c.80 across the full site operation. This role will drive continuous improvement across the site and shape the future performance of this growing manufacturing business. Client Details My client is a well-established and highly respected manufacturing business supplying critical metal products and services to customers across a diverse range of industrial sectors. With a reputation for quality, operational excellence and continuous investment, they are seeking an experienced Operations Manager to play a pivotal role in driving operational performance, process efficiency and future growth across their Sheffield site. Description This is a senior leadership role with responsibility for the overall operational performance of the site. Reporting directly into the Group Operations Director, you will lead multiple functions across the operation, ensuring safe, efficient and customer-focused delivery while supporting strategic business objectives and ongoing business growth. Key responsibilities include: Leading a team of 80 skilled Operators across several departments including Goods In, Machining, Manufacturing, Testing, Quality, H&S and Despatch Creating and embedding a range of KPIs to improve operational performance Implementing visual management tools and KPI tracking systems Driving operational excellence and continuous improvement activities Developing capacity planning, scheduling and performance management processes. Identifying and delivering process improvement and capital investment opportunities. Leading and developing operational staff to foster a collaborative, high performing working environment Ensuring operational performance supports commercial objectives, revenue targets and cost control Producing regular performance reports and providing insight into operational activities and improvements Profile I am keen to speak with experienced Operational leaders who can demonstrate: Proven success in a senior Operations Management role within a medium to heavy engineering environment Experience leading multi-disciplinary teams from order receipt through to customer delivery A strong track record of delivering operational KPIs and driving measurable business improvements Expertise in Lean Manufacturing, Six Sigma or broader Continuous Improvement methodologies Excellent leadership, people management and coaching skills Strong planning, organisational and communication abilities A hands-on approach and can-do attitude Sound knowledge of Health, Safety and Environmental compliance requirements Experience using ERP/MRP systems to drive operational performance A strong data driven mindset and a passion for continuous improvement Experience in the metals, aerospace or oil & gas industries would be advantageous (but is not essential) Job Offer 80 - 85k base salary. Annual profit related bonus scheme paying up to 15%. Enhanced 5% pension scheme. Life assurance, private healthcare and more Opportunity to make a significant impact within a successful and growing organisation.
Aug 25, 2026
Full time
An exciting opportunity for an experienced Operations Manager to lead a team of c.80 across the full site operation. This role will drive continuous improvement across the site and shape the future performance of this growing manufacturing business. Client Details My client is a well-established and highly respected manufacturing business supplying critical metal products and services to customers across a diverse range of industrial sectors. With a reputation for quality, operational excellence and continuous investment, they are seeking an experienced Operations Manager to play a pivotal role in driving operational performance, process efficiency and future growth across their Sheffield site. Description This is a senior leadership role with responsibility for the overall operational performance of the site. Reporting directly into the Group Operations Director, you will lead multiple functions across the operation, ensuring safe, efficient and customer-focused delivery while supporting strategic business objectives and ongoing business growth. Key responsibilities include: Leading a team of 80 skilled Operators across several departments including Goods In, Machining, Manufacturing, Testing, Quality, H&S and Despatch Creating and embedding a range of KPIs to improve operational performance Implementing visual management tools and KPI tracking systems Driving operational excellence and continuous improvement activities Developing capacity planning, scheduling and performance management processes. Identifying and delivering process improvement and capital investment opportunities. Leading and developing operational staff to foster a collaborative, high performing working environment Ensuring operational performance supports commercial objectives, revenue targets and cost control Producing regular performance reports and providing insight into operational activities and improvements Profile I am keen to speak with experienced Operational leaders who can demonstrate: Proven success in a senior Operations Management role within a medium to heavy engineering environment Experience leading multi-disciplinary teams from order receipt through to customer delivery A strong track record of delivering operational KPIs and driving measurable business improvements Expertise in Lean Manufacturing, Six Sigma or broader Continuous Improvement methodologies Excellent leadership, people management and coaching skills Strong planning, organisational and communication abilities A hands-on approach and can-do attitude Sound knowledge of Health, Safety and Environmental compliance requirements Experience using ERP/MRP systems to drive operational performance A strong data driven mindset and a passion for continuous improvement Experience in the metals, aerospace or oil & gas industries would be advantageous (but is not essential) Job Offer 80 - 85k base salary. Annual profit related bonus scheme paying up to 15%. Enhanced 5% pension scheme. Life assurance, private healthcare and more Opportunity to make a significant impact within a successful and growing organisation.
