TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you re working in our Distribution Centers, Corporate Offices, or Retail Stores TK Maxx & Homesense, you ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team a Fortune 100 company and the world s leading off-price retailer. Job Description: Could you be one of our Customer Service Associates? As the world s leading off-price retailer of clothing and homeware worldwide, we re all about putting our customers first. Everyone s aim is to provide them with a positive and memorable experience. In this Interim 12-month fixed term contract role, you ll be advising customers via telephone, email, using English and Dutch languages. Which means you'll need to be self-motivated, a great listener, and driven to make a difference. If you love helping people, this could be the job for you. In return, you ll get an in-depth programme of training when you start. Plus, all the great on-site facilities of our Watford Campus. We're talking about everything from delicious eateries to a subsidised gym. And it s only twenty minutes outside of London. We re all about helping you develop yourself. The skills you ll learn working in our Customer Service will help you be at your best and be great at what you do. And you ll be surrounded by the support of our fun and caring team. Join us and you ll be a part of our successful, growing European business filled with opportunities for growth and recognition. We re proud of the culture we ve created. We work hard but we have lots of fun and we give back to a lot of causes we care about. And there s lots more in it for you As a TJX Associate, you ll enjoy some great benefits, like: 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends Subsidised gym membership at The Club, our state-of-the-art gym and wellness centre. Loads of catering options across our campus. They serve healthy and delicious choices every day. And it's all sustainably sourced. Campus spaces available for associates to relax. You can study or play, and we encourage downtime, collaboration, and relaxation. This includes our very own rooftop terrace and Games Lounge. We love to use it for team events, informal meetings or a good catch-up. The learning space. Our dedicated home for learning. It's a calm and reflective space for associates to focus on their development. Regular team social events including go home early days during Summer Job Specifics: Fixed term contract that will run until the end of January 2027 Full time contract offering 37. 5 hours per week Shifts are Monday to Friday 9-5 outside of peak trading months and teams work 1 in every 3 weekends (Saturday & Sunday) During Peak trading months (October, November & December) the team extend their opening hours and offer 3 rotating shifts on a weekly basis (8:00 - 16:00, 9:00 - 17:00 & 11:00-19:00) We offer 2 weeks of full-time training to help get you job ready before starting your contracted hours. No relocation package, please consider how you would relocate when applying as the role is office based. Want a new role you won t just like but love? Apply now. As proud as we are of our past success, it s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Feb 09, 2026
Contractor
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you re working in our Distribution Centers, Corporate Offices, or Retail Stores TK Maxx & Homesense, you ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team a Fortune 100 company and the world s leading off-price retailer. Job Description: Could you be one of our Customer Service Associates? As the world s leading off-price retailer of clothing and homeware worldwide, we re all about putting our customers first. Everyone s aim is to provide them with a positive and memorable experience. In this Interim 12-month fixed term contract role, you ll be advising customers via telephone, email, using English and Dutch languages. Which means you'll need to be self-motivated, a great listener, and driven to make a difference. If you love helping people, this could be the job for you. In return, you ll get an in-depth programme of training when you start. Plus, all the great on-site facilities of our Watford Campus. We're talking about everything from delicious eateries to a subsidised gym. And it s only twenty minutes outside of London. We re all about helping you develop yourself. The skills you ll learn working in our Customer Service will help you be at your best and be great at what you do. And you ll be surrounded by the support of our fun and caring team. Join us and you ll be a part of our successful, growing European business filled with opportunities for growth and recognition. We re proud of the culture we ve created. We work hard but we have lots of fun and we give back to a lot of causes we care about. And there s lots more in it for you As a TJX Associate, you ll enjoy some great benefits, like: 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends Subsidised gym membership at The Club, our state-of-the-art gym and wellness centre. Loads of catering options across our campus. They serve healthy and delicious choices every day. And it's all sustainably sourced. Campus spaces available for associates to relax. You can study or play, and we encourage downtime, collaboration, and relaxation. This includes our very own rooftop terrace and Games Lounge. We love to use it for team events, informal meetings or a good catch-up. The learning space. Our dedicated home for learning. It's a calm and reflective space for associates to focus on their development. Regular team social events including go home early days during Summer Job Specifics: Fixed term contract that will run until the end of January 2027 Full time contract offering 37. 5 hours per week Shifts are Monday to Friday 9-5 outside of peak trading months and teams work 1 in every 3 weekends (Saturday & Sunday) During Peak trading months (October, November & December) the team extend their opening hours and offer 3 rotating shifts on a weekly basis (8:00 - 16:00, 9:00 - 17:00 & 11:00-19:00) We offer 2 weeks of full-time training to help get you job ready before starting your contracted hours. No relocation package, please consider how you would relocate when applying as the role is office based. Want a new role you won t just like but love? Apply now. As proud as we are of our past success, it s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
The Organisation Together We Learn is a charity registered in England and Wales, working in close partnership with Together We Learn Ethiopia, a registered NGO in Ethiopia. Operating as two distinct legal entities, the organisations work as sister charities with a shared mission and vision: to enable disadvantaged children to access high-quality education. While Together We Learn in the UK leads fundraising, governance and international engagement, Together We Learn Ethiopia is responsible for implementing and delivering programmes on the ground. Our approach focuses on improving both access to education and the quality of education systems, while supporting the wider wellbeing of students, families and communities. We work in partnership with state education systems to deliver sustainable, long-term impact. By addressing educational needs both in and beyond the classroom, Together We Learn aims to create lasting change for children and communities across Ethiopia. The Role As CEO, you will lead the UK team of Together We Learn and work in close partnership with the Ethiopian team, providing guidance and support to enable them to deliver programmes to a high standard. You will provide overall leadership for the charity, with responsibility for fundraising and stakeholder engagement, oversight of programmes, and management of finance and operations. The annual turnover of Together We Learn is £350,000, and you will be responsible for line managing two staff in the UK and occasional interns, as well as supporting our Ethiopian partner, who has 15 programme and 8 support staff working across two regional offices: Gondar in the Amhara region and Addis Ababa in the Oromia region. The charity is managed by an experienced board of 5 trustees who meet quarterly and provide ad hoc support in their professional areas of expertise. The charity is in a stable position with funds secured for the current year and a fundraising plan in place for the year ahead. You will have a detailed handover to enable you to carry out the varied functions required by the role and will be supported in these by the Programmes Manager and Sponsorship Coordinator. You will report to the board on a quarterly basis. Our current three-year strategy focuses on building the capacity of our Ethiopian partner so that they can take a greater role in leading the organisation. This runs through our approach in all aspects of our work, and specific targets have been identified to help us achieve this goal over the strategic period. You will have the opportunity to advance our strategy using your unique skills. Responsibilities Team Leadership Line manage the Programmes Manager, Sponsorship Coordinator and interns. Collaborate with the Ethiopia Country Director and the staff or Together We Learn- Ethiopia on programme delivery. Deliver the organisational strategy. Deliver High Quality Programmes Monitor delivery of activity plans related to projects, sponsorship and school linking. Track programme finances against budgets. Support the UK staff in their programme roles. Finance and Operations Management Steward Together We Learn s finances, including reconciling accounts, managing the finance database and tracking performance against the forecast and fundraising plan. Due diligence checks on Ethiopian partner finances. Prepare annual accounts for examination and develop the annual report for Charity Commission submission. Governance duties and other finance admin. Fundraising Reporting and applications to trusts and foundations. Stewardship of donors and fundraisers. Oversight of the annual online fundraising campaign. Communications and Stakeholder Engagement Quarterly supporter newsletters. Posting regular updates on our social media platforms. Maintaining the website content, including blog updates and basic SEO management. The job of a CEO is hard to define, especially in a small charity, so the list above covers the key areas but is not exhaustive, and other duties may be required. Person Specification This role requires someone with excellent time management and interpersonal skills. The ideal candidate will have experience managing teams in a development or small charity environment, as well as significant experience managing finance systems, fundraising and having oversight of multiple programmes. Essential Experience & Competencies Energetic and self-motivated individual who shares our mission. 3+ years of team leadership or experience in a senior management role directly responsible for staff and high-level reporting. Ability to provide positive, hands-on leadership to a small team of experienced and motivated individuals. 3+ years of financial management, including full-cost budgeting, tracking and reconciling finances, and reporting against forecasts and spending plans. 3+ years of proven experience in fundraising, a successful track record of securing and reporting on significant grants as well as maintaining positive funder relations. Experience working overseas in an international development or education context or working closely with overseas partners in the same sectors. A practical, collaborative and adaptable approach with good problem-solving skills. Excellent time management and organisational skills. Strong and adaptable communication skills, both written and verbal, to support sensitive cross-cultural working and inspire funders and supporters. Fluency with MS Office programs, gmail and shared drives. Desirable Experience & Competencies Lived experience of Ethiopia, or of a comparable context, such as the Horn of Africa or East Africa, or a strong personal or professional connection to Habesha or other African cultures. Degree or master s in international development, or similar field of study. Office management experience. Project delivery or programme management experience, especially in a small charity, international development or education context. Experience reporting directly to board level. Experience increasing online engagement or driving new donor recruitment. Familiarity with a CRM system (e.g. Salesforce). Equal Opportunities We value the benefits of a diverse team and encourage applications from candidates of all backgrounds. We particularly welcome applications from people with lived experience of the Ethiopian context, or from the African diaspora, for the knowledge and cultural insight they can bring to our work. Flexible Working Together We Learn operates a hybrid working style, where you will spend at least one day a week in the office. We find this regular face-to-face time beneficial as a small team, enabling positive collaboration, peer support and engagement with all areas of the organisation s work. Other hours can be worked remotely or in the office according to individual preference. You will be responsible for your own time management but must complete the majority of your work within office hours to ensure consistent management and collaboration with colleagues. This includes staff from our partner charity in Ethiopia (time zone GMT+3/ BST+2). Ideally, we are looking for a candidate to work full-time; however we will consider an 80% part-time role or job share applications, for the right candidate. If you are applying for a job share, please clarify which responsibilities are best aligned with your abilities. Please note that this post is subject to a satisfactory DBS check, and the successful candidate must have the right to work in the UK. Application Process To apply for this role, please submit a cover letter and CV by midnight on 8 March 2026. The cover letter should explain how your experience and skills meet the criteria required for the role. First-stage interviews will be held online during the week commencing 16th March, with second-stage in-person interviews at our London office during the week commencing 23rd March. Role to start date from 13th April 2026. We regret that we are not able to provide feedback on applications that are not shortlisted for interview. Use of AI We understand that AI may sometimes be useful in helping you clarify your ideas or check grammar. However, we want to learn about your voice and approach, so please ensure that the application submitted is written by you and a true reflection of your professional experience. We look forward to hearing from you!
Feb 09, 2026
Full time
The Organisation Together We Learn is a charity registered in England and Wales, working in close partnership with Together We Learn Ethiopia, a registered NGO in Ethiopia. Operating as two distinct legal entities, the organisations work as sister charities with a shared mission and vision: to enable disadvantaged children to access high-quality education. While Together We Learn in the UK leads fundraising, governance and international engagement, Together We Learn Ethiopia is responsible for implementing and delivering programmes on the ground. Our approach focuses on improving both access to education and the quality of education systems, while supporting the wider wellbeing of students, families and communities. We work in partnership with state education systems to deliver sustainable, long-term impact. By addressing educational needs both in and beyond the classroom, Together We Learn aims to create lasting change for children and communities across Ethiopia. The Role As CEO, you will lead the UK team of Together We Learn and work in close partnership with the Ethiopian team, providing guidance and support to enable them to deliver programmes to a high standard. You will provide overall leadership for the charity, with responsibility for fundraising and stakeholder engagement, oversight of programmes, and management of finance and operations. The annual turnover of Together We Learn is £350,000, and you will be responsible for line managing two staff in the UK and occasional interns, as well as supporting our Ethiopian partner, who has 15 programme and 8 support staff working across two regional offices: Gondar in the Amhara region and Addis Ababa in the Oromia region. The charity is managed by an experienced board of 5 trustees who meet quarterly and provide ad hoc support in their professional areas of expertise. The charity is in a stable position with funds secured for the current year and a fundraising plan in place for the year ahead. You will have a detailed handover to enable you to carry out the varied functions required by the role and will be supported in these by the Programmes Manager and Sponsorship Coordinator. You will report to the board on a quarterly basis. Our current three-year strategy focuses on building the capacity of our Ethiopian partner so that they can take a greater role in leading the organisation. This runs through our approach in all aspects of our work, and specific targets have been identified to help us achieve this goal over the strategic period. You will have the opportunity to advance our strategy using your unique skills. Responsibilities Team Leadership Line manage the Programmes Manager, Sponsorship Coordinator and interns. Collaborate with the Ethiopia Country Director and the staff or Together We Learn- Ethiopia on programme delivery. Deliver the organisational strategy. Deliver High Quality Programmes Monitor delivery of activity plans related to projects, sponsorship and school linking. Track programme finances against budgets. Support the UK staff in their programme roles. Finance and Operations Management Steward Together We Learn s finances, including reconciling accounts, managing the finance database and tracking performance against the forecast and fundraising plan. Due diligence checks on Ethiopian partner finances. Prepare annual accounts for examination and develop the annual report for Charity Commission submission. Governance duties and other finance admin. Fundraising Reporting and applications to trusts and foundations. Stewardship of donors and fundraisers. Oversight of the annual online fundraising campaign. Communications and Stakeholder Engagement Quarterly supporter newsletters. Posting regular updates on our social media platforms. Maintaining the website content, including blog updates and basic SEO management. The job of a CEO is hard to define, especially in a small charity, so the list above covers the key areas but is not exhaustive, and other duties may be required. Person Specification This role requires someone with excellent time management and interpersonal skills. The ideal candidate will have experience managing teams in a development or small charity environment, as well as significant experience managing finance systems, fundraising and having oversight of multiple programmes. Essential Experience & Competencies Energetic and self-motivated individual who shares our mission. 3+ years of team leadership or experience in a senior management role directly responsible for staff and high-level reporting. Ability to provide positive, hands-on leadership to a small team of experienced and motivated individuals. 3+ years of financial management, including full-cost budgeting, tracking and reconciling finances, and reporting against forecasts and spending plans. 3+ years of proven experience in fundraising, a successful track record of securing and reporting on significant grants as well as maintaining positive funder relations. Experience working overseas in an international development or education context or working closely with overseas partners in the same sectors. A practical, collaborative and adaptable approach with good problem-solving skills. Excellent time management and organisational skills. Strong and adaptable communication skills, both written and verbal, to support sensitive cross-cultural working and inspire funders and supporters. Fluency with MS Office programs, gmail and shared drives. Desirable Experience & Competencies Lived experience of Ethiopia, or of a comparable context, such as the Horn of Africa or East Africa, or a strong personal or professional connection to Habesha or other African cultures. Degree or master s in international development, or similar field of study. Office management experience. Project delivery or programme management experience, especially in a small charity, international development or education context. Experience reporting directly to board level. Experience increasing online engagement or driving new donor recruitment. Familiarity with a CRM system (e.g. Salesforce). Equal Opportunities We value the benefits of a diverse team and encourage applications from candidates of all backgrounds. We particularly welcome applications from people with lived experience of the Ethiopian context, or from the African diaspora, for the knowledge and cultural insight they can bring to our work. Flexible Working Together We Learn operates a hybrid working style, where you will spend at least one day a week in the office. We find this regular face-to-face time beneficial as a small team, enabling positive collaboration, peer support and engagement with all areas of the organisation s work. Other hours can be worked remotely or in the office according to individual preference. You will be responsible for your own time management but must complete the majority of your work within office hours to ensure consistent management and collaboration with colleagues. This includes staff from our partner charity in Ethiopia (time zone GMT+3/ BST+2). Ideally, we are looking for a candidate to work full-time; however we will consider an 80% part-time role or job share applications, for the right candidate. If you are applying for a job share, please clarify which responsibilities are best aligned with your abilities. Please note that this post is subject to a satisfactory DBS check, and the successful candidate must have the right to work in the UK. Application Process To apply for this role, please submit a cover letter and CV by midnight on 8 March 2026. The cover letter should explain how your experience and skills meet the criteria required for the role. First-stage interviews will be held online during the week commencing 16th March, with second-stage in-person interviews at our London office during the week commencing 23rd March. Role to start date from 13th April 2026. We regret that we are not able to provide feedback on applications that are not shortlisted for interview. Use of AI We understand that AI may sometimes be useful in helping you clarify your ideas or check grammar. However, we want to learn about your voice and approach, so please ensure that the application submitted is written by you and a true reflection of your professional experience. We look forward to hearing from you!
Heriot-Watt University Malaysia
Easter Howgate, Midlothian
Interim Head of Facilities Management FTE and Working Pattern: Full time, Fixed term for 2 years Competitive Salary based on experience Holiday Entitlement: 33 days annual leave, plus 9 buildings closed days for all full time staff. Use our total rewards calculator to see the value of benefits provided by Heriot-Watt University. Overview Heriot-Watt University is a distinctive, research-led institution with a truly global footprint. With campuses in the UK, Dubai and Malaysia, and a growing portfolio of international partnerships, the University operates within an increasingly complex academic, regulatory and commercial landscape. The Interim Head of Facilities Management will provide senior leadership at a pivotal moment, shaping the operational foundations that enable academic excellence, international growth and long-term sustainability. Reporting to the Global Director of Estates and Facilities, the role will lead the strategic and operational delivery of Facilities Management services across a multi-campus, international estate. This position sits at the intersection of global consistency and local responsiveness, ensuring diverse campuses and partnership environments are supported by clear standards, strong governance and high-quality service delivery. The focus of the interim period will be on stabilising and modernising Facilities Management operations, reviewing and strengthening service delivery models, and developing a clear roadmap for a future operating model capable of supporting international campus complexity and new partnership arrangements. Working closely with academic leaders, professional services colleagues and executive stakeholders, you will ensure Facilities Management actively supports teaching, research, student experience and collaborative activity with external partners. You will play a key role in ensuring the University's estates are adaptable, compliant and resilient across different regulatory regimes, cultural contexts and operating environments. Purpose of Role Reporting to the Global Director of Estates and Facilities, the Interim Head of Facilities Management will lead the strategic and operational delivery of Facilities Management services across a multi-campus, international estate. This role sits at the intersection of global consistency and local responsiveness, ensuring that diverse campuses and partnership environments are supported by clear standards, strong governance and high-quality service delivery. The focus of the interim period will be on stabilising and modernising Facilities Management operations, reviewing and strengthening service delivery models, and developing a clear roadmap for a future operating model capable of supporting international campus complexity and new partnership arrangements. Working closely with academic leaders, professional services colleagues and executive stakeholders, you will ensure that Facilities Management actively supports teaching, research, student experience and collaborative activity with external partners. You will play a key role in ensuring the University's estates are adaptable, compliant and resilient across different regulatory regimes, cultural contexts and operating environments. Key responsibilities Lead the operational delivery of Facilities Management services across multiple UK and international campuses Develop and implement a business improvement plan to modernise services, systems and operating models in line with global best practice in higher education Establish clear, consistent standards for facilities operations, compliance and service performance across diverse international settings Strengthen statutory compliance, health and safety performance and risk management across the estate, taking account of differing local regulatory requirements Provide leadership across maintenance, works management, compliance, fabric, landscape and environmental services Manage significant operational budgets and ensure value for money across in-house provision, contractors and partnership arrangements Work closely with the Energy and Environment Operations Manager to embed sustainability and Net Zero principles across Facilities Management activities globally Lead, motivate and develop multidisciplinary teams, building capability and resilience within a complex, distributed operating model Act as a senior member of the Estates and Facilities leadership team, deputising for the Global Director of Estates and Facilities as required Build effective relationships with Schools, Professional Services, international campus leadership teams and external partners Essential Criteria Significant senior-level experience in estates or facilities management within a large, complex organisation A proven track record of leading service transformation and operational improvement, ideally within an HE or public sector context Experience of working across multiple sites and jurisdictions, with an appreciation of international regulatory, cultural and operational complexity In-depth knowledge of health and safety legislation, statutory compliance and estate operations Strong financial and commercial acumen, including experience managing substantial budgets and complex supplier and contract arrangements The ability to lead and develop large, multidisciplinary teams within matrixed or distributed structures Excellent communication and stakeholder engagement skills, with credibility at executive level and confidence working with international partners A clear commitment to service excellence, sustainability and enabling academic and research activity Degree-level education in a relevant discipline and membership of a professional body (e.g. IWFM, NEBOSH, RICS or equivalent) are expected How to apply To apply, please submit a CV and covering letter via the Heriot-Watt online recruitment. Applications can be submitted up to midnight UK time on Friday 27 February 2026. For an informal discussion, please contact: Lynda Johnstone, Global Director of Estates and Facilities Christina Lourenco, Talent Acquisition Lead Equality, diversity and inclusion Heriot-Watt University is committed to securing equality of opportunity in employment and to an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are about maximising potential and creating a culture of inclusion for all. We value diversity across our university community and welcome applications from all sectors of society. For more information, see our equality and diversity pages. Use our total rewards calculator to see the value of benefits provided by Heriot-Watt University. About Heriot-Watt University At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.
Feb 07, 2026
Full time
Interim Head of Facilities Management FTE and Working Pattern: Full time, Fixed term for 2 years Competitive Salary based on experience Holiday Entitlement: 33 days annual leave, plus 9 buildings closed days for all full time staff. Use our total rewards calculator to see the value of benefits provided by Heriot-Watt University. Overview Heriot-Watt University is a distinctive, research-led institution with a truly global footprint. With campuses in the UK, Dubai and Malaysia, and a growing portfolio of international partnerships, the University operates within an increasingly complex academic, regulatory and commercial landscape. The Interim Head of Facilities Management will provide senior leadership at a pivotal moment, shaping the operational foundations that enable academic excellence, international growth and long-term sustainability. Reporting to the Global Director of Estates and Facilities, the role will lead the strategic and operational delivery of Facilities Management services across a multi-campus, international estate. This position sits at the intersection of global consistency and local responsiveness, ensuring diverse campuses and partnership environments are supported by clear standards, strong governance and high-quality service delivery. The focus of the interim period will be on stabilising and modernising Facilities Management operations, reviewing and strengthening service delivery models, and developing a clear roadmap for a future operating model capable of supporting international campus complexity and new partnership arrangements. Working closely with academic leaders, professional services colleagues and executive stakeholders, you will ensure Facilities Management actively supports teaching, research, student experience and collaborative activity with external partners. You will play a key role in ensuring the University's estates are adaptable, compliant and resilient across different regulatory regimes, cultural contexts and operating environments. Purpose of Role Reporting to the Global Director of Estates and Facilities, the Interim Head of Facilities Management will lead the strategic and operational delivery of Facilities Management services across a multi-campus, international estate. This role sits at the intersection of global consistency and local responsiveness, ensuring that diverse campuses and partnership environments are supported by clear standards, strong governance and high-quality service delivery. The focus of the interim period will be on stabilising and modernising Facilities Management operations, reviewing and strengthening service delivery models, and developing a clear roadmap for a future operating model capable of supporting international campus complexity and new partnership arrangements. Working closely with academic leaders, professional services colleagues and executive stakeholders, you will ensure that Facilities Management actively supports teaching, research, student experience and collaborative activity with external partners. You will play a key role in ensuring the University's estates are adaptable, compliant and resilient across different regulatory regimes, cultural contexts and operating environments. Key responsibilities Lead the operational delivery of Facilities Management services across multiple UK and international campuses Develop and implement a business improvement plan to modernise services, systems and operating models in line with global best practice in higher education Establish clear, consistent standards for facilities operations, compliance and service performance across diverse international settings Strengthen statutory compliance, health and safety performance and risk management across the estate, taking account of differing local regulatory requirements Provide leadership across maintenance, works management, compliance, fabric, landscape and environmental services Manage significant operational budgets and ensure value for money across in-house provision, contractors and partnership arrangements Work closely with the Energy and Environment Operations Manager to embed sustainability and Net Zero principles across Facilities Management activities globally Lead, motivate and develop multidisciplinary teams, building capability and resilience within a complex, distributed operating model Act as a senior member of the Estates and Facilities leadership team, deputising for the Global Director of Estates and Facilities as required Build effective relationships with Schools, Professional Services, international campus leadership teams and external partners Essential Criteria Significant senior-level experience in estates or facilities management within a large, complex organisation A proven track record of leading service transformation and operational improvement, ideally within an HE or public sector context Experience of working across multiple sites and jurisdictions, with an appreciation of international regulatory, cultural and operational complexity In-depth knowledge of health and safety legislation, statutory compliance and estate operations Strong financial and commercial acumen, including experience managing substantial budgets and complex supplier and contract arrangements The ability to lead and develop large, multidisciplinary teams within matrixed or distributed structures Excellent communication and stakeholder engagement skills, with credibility at executive level and confidence working with international partners A clear commitment to service excellence, sustainability and enabling academic and research activity Degree-level education in a relevant discipline and membership of a professional body (e.g. IWFM, NEBOSH, RICS or equivalent) are expected How to apply To apply, please submit a CV and covering letter via the Heriot-Watt online recruitment. Applications can be submitted up to midnight UK time on Friday 27 February 2026. For an informal discussion, please contact: Lynda Johnstone, Global Director of Estates and Facilities Christina Lourenco, Talent Acquisition Lead Equality, diversity and inclusion Heriot-Watt University is committed to securing equality of opportunity in employment and to an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are about maximising potential and creating a culture of inclusion for all. We value diversity across our university community and welcome applications from all sectors of society. For more information, see our equality and diversity pages. Use our total rewards calculator to see the value of benefits provided by Heriot-Watt University. About Heriot-Watt University At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.
Description We're excited to offer a fantastic 12-month full-time FTC opportunity for a Customer Experience Manager to join the marketing team at AXA Global Healthcare in Tunbridge Wells. If you're passionate about creating impactful customer journeys, this is your chance to lead the development and execution of a strategic CX vision that truly makes a difference. Working closely with the CX and Insight Lead, you'll drive initiatives that ensure a smooth, consistent experience across all touchpoints. As the voice of the customer, you'll champion continuous improvement and deliver positive outcomes, all while ensuring our approach aligns with our commitments under the Consumer Duty-especially for customers with vulnerable characteristics. If you're an expert in customer experience with a solid understanding of Vulnerable Customer needs and are ready to shape exceptional customer experiences, then we'd love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the development and implementation of the Customer Experience (CX) and Vulnerable Customer (VC) strategies. Collaborate with stakeholders to map customer journeys, identifying pain points and areas for CX improvement. Work with Insight, Operations, and Complaints teams to launch CX and VC projects that create a seamless, positive experience across all touchpoints, especially enhancing digital customer interactions. Chair the Vulnerable Customer Forum, ensuring stakeholder engagement and successful delivery within scope, time, and budget. Partner with Compliance to update policies that prioritise the needs of vulnerable customers in everything we do. Act as a customer advocate across all strategic initiatives, ensuring their needs-including those with vulnerabilities-are central to project design. Use root cause analysis of customer complaints to identify opportunities for CX improvements and address key issues. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Proven experience in a Customer Experience (CX) role, with demonstrated expertise in leading customer journey mapping workshops with stakeholders. Skilled at facilitating collaborative workshops to map, analyse, and improve end-to-end customer journeys. Ability to apply insights from journey mapping to enhance customer interactions and overall experience. In-depth understanding of Vulnerable Customer requirements and how to incorporate these into journey design. Excellent communication, influencing, and relationship-building skills. Sound presentation, storytelling, and data interpretation abilities to convey journey insights compellingly. Good business and commercial awareness, with the ability to align CX initiatives with company objectives. Highly organised with effective time management skills. Knowledge of Consumer Duty requirements within financial services would be desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £48,000 dependent on experience. Discretionary company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 28 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are Proud to be part of the AXA Group, AXA Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check-up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Feb 07, 2026
Full time
Description We're excited to offer a fantastic 12-month full-time FTC opportunity for a Customer Experience Manager to join the marketing team at AXA Global Healthcare in Tunbridge Wells. If you're passionate about creating impactful customer journeys, this is your chance to lead the development and execution of a strategic CX vision that truly makes a difference. Working closely with the CX and Insight Lead, you'll drive initiatives that ensure a smooth, consistent experience across all touchpoints. As the voice of the customer, you'll champion continuous improvement and deliver positive outcomes, all while ensuring our approach aligns with our commitments under the Consumer Duty-especially for customers with vulnerable characteristics. If you're an expert in customer experience with a solid understanding of Vulnerable Customer needs and are ready to shape exceptional customer experiences, then we'd love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the development and implementation of the Customer Experience (CX) and Vulnerable Customer (VC) strategies. Collaborate with stakeholders to map customer journeys, identifying pain points and areas for CX improvement. Work with Insight, Operations, and Complaints teams to launch CX and VC projects that create a seamless, positive experience across all touchpoints, especially enhancing digital customer interactions. Chair the Vulnerable Customer Forum, ensuring stakeholder engagement and successful delivery within scope, time, and budget. Partner with Compliance to update policies that prioritise the needs of vulnerable customers in everything we do. Act as a customer advocate across all strategic initiatives, ensuring their needs-including those with vulnerabilities-are central to project design. Use root cause analysis of customer complaints to identify opportunities for CX improvements and address key issues. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Proven experience in a Customer Experience (CX) role, with demonstrated expertise in leading customer journey mapping workshops with stakeholders. Skilled at facilitating collaborative workshops to map, analyse, and improve end-to-end customer journeys. Ability to apply insights from journey mapping to enhance customer interactions and overall experience. In-depth understanding of Vulnerable Customer requirements and how to incorporate these into journey design. Excellent communication, influencing, and relationship-building skills. Sound presentation, storytelling, and data interpretation abilities to convey journey insights compellingly. Good business and commercial awareness, with the ability to align CX initiatives with company objectives. Highly organised with effective time management skills. Knowledge of Consumer Duty requirements within financial services would be desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £48,000 dependent on experience. Discretionary company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 28 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are Proud to be part of the AXA Group, AXA Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check-up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Interim People Consulting Manager - Learning & Development Length of assignment: potentially 12 weeks and 6 months (with some longer-term engagements Rate: paying between £700 to £800/day inside IR35 Hybrid working Location: London We are partnering with a leading global professional services organisation to recruit an interim Manager into its fast-growing People Consulting - Learning practice, focused click apply for full job details
Feb 06, 2026
Seasonal
Interim People Consulting Manager - Learning & Development Length of assignment: potentially 12 weeks and 6 months (with some longer-term engagements Rate: paying between £700 to £800/day inside IR35 Hybrid working Location: London We are partnering with a leading global professional services organisation to recruit an interim Manager into its fast-growing People Consulting - Learning practice, focused click apply for full job details
Sewell Wallis is excited to be partnering with an industry leading West Yorkshire company based in LS12. A fantastic opportunity has arisen for a Customer Service Advisor to join a supportive and friendly team. The Customer Service Advisor sits within a close-knit environment where collaboration and teamwork are key. While the operation is small and family-friendly locally, it forms part of a wider international group, offering the stability and benefits of a large organisation while maintaining a personal, people-focused approach. What will you be doing? Delivering exceptional customer service over the phone and via email. Handling inbound calls from customers and technicians. Managing enquiries through dedicated customer service mailboxes. Booking and planning repairs using internal systems. Liaising with the Planning Team and Regional Managers to resolve queries. Logging and investigating complaints on the complaints database. Providing quotations for private repair requests. What skills are we looking for? Experienced in delivering excellent customer service via phone and email. Strong listening and communication skills. Highly organised with strong attention to detail and the ability to multitask and manage priorities. Confident with computer systems. A team player with empathy and problem-solving ability. What's in it for you? Flexible home and office working Free on-site parking Apply below or for more information, contact Emma Johnsen. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Feb 05, 2026
Seasonal
Sewell Wallis is excited to be partnering with an industry leading West Yorkshire company based in LS12. A fantastic opportunity has arisen for a Customer Service Advisor to join a supportive and friendly team. The Customer Service Advisor sits within a close-knit environment where collaboration and teamwork are key. While the operation is small and family-friendly locally, it forms part of a wider international group, offering the stability and benefits of a large organisation while maintaining a personal, people-focused approach. What will you be doing? Delivering exceptional customer service over the phone and via email. Handling inbound calls from customers and technicians. Managing enquiries through dedicated customer service mailboxes. Booking and planning repairs using internal systems. Liaising with the Planning Team and Regional Managers to resolve queries. Logging and investigating complaints on the complaints database. Providing quotations for private repair requests. What skills are we looking for? Experienced in delivering excellent customer service via phone and email. Strong listening and communication skills. Highly organised with strong attention to detail and the ability to multitask and manage priorities. Confident with computer systems. A team player with empathy and problem-solving ability. What's in it for you? Flexible home and office working Free on-site parking Apply below or for more information, contact Emma Johnsen. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Executive Assistant to Interim Director of Nursing, Quality and Professions & Executive Medical Director ROLE: Executive Assistant LOCATION: Sheffield Health Partnership University NHS Foundation Trust RATE OF PAY: £19.60 an hour WORK PATTERN: Monday to Friday DURATION: Fixed Term job until the end of April HG Recruitment are recruiting for temporary EXECUTIVE ASSISTANT based in SHEFFIELD. APPLY NOW or contact Hannah on (url removed) or (phone number removed). We are seeking a highly organised, proactive and professional EXECUTIVE ASSISTANT to support the Interim Director of Nursing, Quality and Professions, and the Executive Medical Director. This is an excellent opportunity to join a busy Executive Support team and play a key role in helping senior leadership deliver high quality, safe and effective care across the organisation. As a core member of the Executive Support service, you will work closely with senior colleagues, manage complex and changing priorities, and act as a trusted point of contact internally and externally. You will also provide wider support across the Executive team to ensure continuity and consistently high standards of service. Our values At Sheffield Health Partnership University NHS Foundation Trust, our staff, service users, carers and communities are at the centre of everything we do. We are proud of our values and seek people who share them: We work together We are respectful and kind We are inclusive We keep improving What you will be doing In this role, you will: Provide high level EXECUTIVE ASSISTANT and administrative support, including managing confidential and sensitive correspondence. Oversee day to day operations for allocated Executive members, including complex diary management and prioritising urgent issues. Draft and prepare reports, briefings and papers for Board, Committees and other key meetings. Support meetings by preparing agendas and producing accurate, timely minutes or action notes. Work with Corporate Assurance Officers to ensure prompt submission of reports. Support the wider Executive Assistant team, contributing to rota and cover arrangements. Maintain systems for budget monitoring, annual leave, sickness, study leave and other HR related administration. Coordinate supervision and appraisal arrangements for staff reporting to Executive members. Liaise with Corporate Governance on FOI requests, complaints and related matters. Support Executive led team and leadership meetings. Manage stationery, meeting rooms, IT equipment requests and general office supplies. Use a range of digital systems and software including Microsoft Office, ESR, finance systems and Board/committee software. About you We are looking for someone who is: Highly organised with strong attention to detail. Comfortable managing a busy, varied workload with frequent interruptions. Able to work independently while contributing effectively to a wider team. Confident communicating with colleagues at all levels. Discreet when handling sensitive and confidential information. IT confident, with advanced Microsoft Office skills and strong keyboard abilities. Flexible, adaptable and committed to delivering a first class Executive support service. This is a fixed term role until April 2026. Occasional work outside normal hours may be required to meet urgent deadlines. All staff must uphold Trust policies, including safeguarding, infection control, equality and diversity, and risk management. About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within Education, Health and Social Care sectors. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. Visit: (url removed)
Feb 04, 2026
Seasonal
Executive Assistant to Interim Director of Nursing, Quality and Professions & Executive Medical Director ROLE: Executive Assistant LOCATION: Sheffield Health Partnership University NHS Foundation Trust RATE OF PAY: £19.60 an hour WORK PATTERN: Monday to Friday DURATION: Fixed Term job until the end of April HG Recruitment are recruiting for temporary EXECUTIVE ASSISTANT based in SHEFFIELD. APPLY NOW or contact Hannah on (url removed) or (phone number removed). We are seeking a highly organised, proactive and professional EXECUTIVE ASSISTANT to support the Interim Director of Nursing, Quality and Professions, and the Executive Medical Director. This is an excellent opportunity to join a busy Executive Support team and play a key role in helping senior leadership deliver high quality, safe and effective care across the organisation. As a core member of the Executive Support service, you will work closely with senior colleagues, manage complex and changing priorities, and act as a trusted point of contact internally and externally. You will also provide wider support across the Executive team to ensure continuity and consistently high standards of service. Our values At Sheffield Health Partnership University NHS Foundation Trust, our staff, service users, carers and communities are at the centre of everything we do. We are proud of our values and seek people who share them: We work together We are respectful and kind We are inclusive We keep improving What you will be doing In this role, you will: Provide high level EXECUTIVE ASSISTANT and administrative support, including managing confidential and sensitive correspondence. Oversee day to day operations for allocated Executive members, including complex diary management and prioritising urgent issues. Draft and prepare reports, briefings and papers for Board, Committees and other key meetings. Support meetings by preparing agendas and producing accurate, timely minutes or action notes. Work with Corporate Assurance Officers to ensure prompt submission of reports. Support the wider Executive Assistant team, contributing to rota and cover arrangements. Maintain systems for budget monitoring, annual leave, sickness, study leave and other HR related administration. Coordinate supervision and appraisal arrangements for staff reporting to Executive members. Liaise with Corporate Governance on FOI requests, complaints and related matters. Support Executive led team and leadership meetings. Manage stationery, meeting rooms, IT equipment requests and general office supplies. Use a range of digital systems and software including Microsoft Office, ESR, finance systems and Board/committee software. About you We are looking for someone who is: Highly organised with strong attention to detail. Comfortable managing a busy, varied workload with frequent interruptions. Able to work independently while contributing effectively to a wider team. Confident communicating with colleagues at all levels. Discreet when handling sensitive and confidential information. IT confident, with advanced Microsoft Office skills and strong keyboard abilities. Flexible, adaptable and committed to delivering a first class Executive support service. This is a fixed term role until April 2026. Occasional work outside normal hours may be required to meet urgent deadlines. All staff must uphold Trust policies, including safeguarding, infection control, equality and diversity, and risk management. About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within Education, Health and Social Care sectors. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. Visit: (url removed)
About Us 3173 is a privately owned UK firm of pensions experts with clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol and Leeds. The 3173 Group of companies includes Dalriada Trustees Limited (Dalriada) one of the UK's largest professional pension scheme trustee companies. Spence & Partners provides full pension actuarial, consulting, investment consulting and administration services that provide simply smarter solutions for trustees, employers and members and Mantle: reimagines the traditional models of defined benefit pensions administration and actuarial valuation software. The 3173 Culture Our primary aim is to provide interesting, worthwhile and healthy careers for all our people; we believe that this emphasis sets us apart from our competitors. We are defined by our ethos and by our goal: Our ethos is an individual and collective commitment achieved through carefully balancing responsibility with freedom and flexibility, all of which is underpinned by a willingness to work interdependently. When we get this balance right, it is how we do our best work. We look after our staff first and foremost, but for a commercial purpose, which is to deliver great service profitably. By focusing on our goal, we provide the best outcomes for pension scheme members, trustees, and employers. About You You will be working as part of our outsourced pensions management and scheme secretarial team. You will act as the lead and day to day contact for our clients and will manage the delivery of services to the client through our client teams. To make an impact in this role you will be self-motivated and eager to improve member outcomes. Your technical pensions knowledge will be balanced with an ability to effectively communicate to a wide range of stakeholders. Your verbal and written communications will be tailored to suit the needs of the audience, and you will be an active promoter of our pensions management services, including helping respond to business opportunities. You should understand the importance of building and maintaining relationships with clients, networking contacts and your fellow colleagues. You will be expected to work with your team on a range of pension management and scheme secretarial appointments. Your appointments will be varied and could include managing scheme secretarial support to to project and advisor management. You will have proven project management and organisation skills as well as evidence of building and managing relationship skills. You will be able to provide leadership and support to other members of your team. You will have the capability to work independently and collaboratively with colleagues across our multi-site business, to ensure timely and high quality delivery to our clients. You will be committed and driven to deliver service excellence. Responsibilities & Criteria We are a multi-award winning pension services firm and part of an integrated group of privately owned companies. Since our inception we have grown to be one of the largest provider of pensions trusteeship and governance services in the UK, with over 300 appointments. Our pensions specialists are all employed and we are committed to providing professional careers, supporting the Pensions Management Institution (PMI) qualification for our pension managers. Our business is based on a client-centric culture which provides high-quality professional service through strong personal relationships. We have offices in Belfast, Glasgow, Manchester, London, Bristol, Leeds and Birmingham and operate in a hybrid model of working, whereby you will have the opportunity to work in the office and at home. Our team of pensions professionals come from a wide range of professional backgrounds which we would like to further enrich. Therefore we are looking for candidates with a background in pensions management, scheme secretarial, pensions consultancy, pensions administration or pensions project management. Key Responsibilities Core responsibilities include: Act as a lead for outsourced support for in-house pensions teams Act as scheme secretary on a permanent or interim basis Act as day to day contact for clients and scheme advisors Overall project management of a portfolio of pension schemes and specific projects being undertaken Oversee and maintain services in line with the client contract and internal quality standards Lead on issue resolution Oversee delivery of all aspects of pension scheme governance to ensure full compliance/no breaches Own the scheme business plan and lead on addressing any diversion from the plan Monitor budget and ensure recovery and profitability with minimal write-off, identifying out of scope activities Lead on client pensions management projects - for example, management of adviser review projects. Assist with refinement of pensions management processes Check/review supplier bills and oversee payments Business growth responsibilities include: Build a growing network of professional contacts at a regional level Identify business development opportunities and broker an introduction to the business Lead new business pitches Participate in weekly business development calls as appropriate Regularly write blogs and articles as marketing collateral Deliver on client seminars Identify and share opportunities for product and service enhancements through client proposition and revenue generating opportunities Support the growth of new business People leadership & management responsibilities Act as a line manager - setting objectives, giving feedback, appraising performance and addressing performance issues Act as a mentor and support to team members Manage resource requirement across clients Personal growth responsibilities Actively build skills and experience Keep abreast of all regulatory and governance changes Attend training, both technical and other business skills Essential Criteria Team player Solid pensions industry background, with scheme secretarial and governance experiance Recent experience in a role which specifically included occupational pension scheme responsibilities Full understanding of pension management and the work carried out by Dalriada Able to demonstrate technical understanding of pension legislation, regulations and other relevant legislation, codes of practice, including scheme management and compliance, best practice guides and a good knowledge of defined benefit and defined contribution schemes Excellent budget management skills Proven track record of project management exposure Evidence of client management responsibility and ability to manage and progress multiple strands of activity Excellent communication skills, both written and oral, with the ability to articulate technical points into lay terms Excellent organisation skills and ability to prioritise and work to client deadlines Experience of new business activity including new business pitches, networking and attending industry events. Use of computerised systems e.g. Microsoft Office products; in particular Excel, Word and PowerPoint; and the ability to learn and utilise bespoke systems and procedures. Mentoring/line management experience Excellent understanding of profitability Desirable Criteria Attainment of the Pensions Regulator's Trustee toolkit Working towards or successfully completed a relevant Professional Qualification (such as APMI or FPMI) Circumstances Location : UK Wide Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required. All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check. As part of the pre-hire process the successful candidate will be subject to reference checking security vetting. 3173 is an Equal Opportunity Employer. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call and ask to speak to a member of the P&C team.
Feb 04, 2026
Full time
About Us 3173 is a privately owned UK firm of pensions experts with clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol and Leeds. The 3173 Group of companies includes Dalriada Trustees Limited (Dalriada) one of the UK's largest professional pension scheme trustee companies. Spence & Partners provides full pension actuarial, consulting, investment consulting and administration services that provide simply smarter solutions for trustees, employers and members and Mantle: reimagines the traditional models of defined benefit pensions administration and actuarial valuation software. The 3173 Culture Our primary aim is to provide interesting, worthwhile and healthy careers for all our people; we believe that this emphasis sets us apart from our competitors. We are defined by our ethos and by our goal: Our ethos is an individual and collective commitment achieved through carefully balancing responsibility with freedom and flexibility, all of which is underpinned by a willingness to work interdependently. When we get this balance right, it is how we do our best work. We look after our staff first and foremost, but for a commercial purpose, which is to deliver great service profitably. By focusing on our goal, we provide the best outcomes for pension scheme members, trustees, and employers. About You You will be working as part of our outsourced pensions management and scheme secretarial team. You will act as the lead and day to day contact for our clients and will manage the delivery of services to the client through our client teams. To make an impact in this role you will be self-motivated and eager to improve member outcomes. Your technical pensions knowledge will be balanced with an ability to effectively communicate to a wide range of stakeholders. Your verbal and written communications will be tailored to suit the needs of the audience, and you will be an active promoter of our pensions management services, including helping respond to business opportunities. You should understand the importance of building and maintaining relationships with clients, networking contacts and your fellow colleagues. You will be expected to work with your team on a range of pension management and scheme secretarial appointments. Your appointments will be varied and could include managing scheme secretarial support to to project and advisor management. You will have proven project management and organisation skills as well as evidence of building and managing relationship skills. You will be able to provide leadership and support to other members of your team. You will have the capability to work independently and collaboratively with colleagues across our multi-site business, to ensure timely and high quality delivery to our clients. You will be committed and driven to deliver service excellence. Responsibilities & Criteria We are a multi-award winning pension services firm and part of an integrated group of privately owned companies. Since our inception we have grown to be one of the largest provider of pensions trusteeship and governance services in the UK, with over 300 appointments. Our pensions specialists are all employed and we are committed to providing professional careers, supporting the Pensions Management Institution (PMI) qualification for our pension managers. Our business is based on a client-centric culture which provides high-quality professional service through strong personal relationships. We have offices in Belfast, Glasgow, Manchester, London, Bristol, Leeds and Birmingham and operate in a hybrid model of working, whereby you will have the opportunity to work in the office and at home. Our team of pensions professionals come from a wide range of professional backgrounds which we would like to further enrich. Therefore we are looking for candidates with a background in pensions management, scheme secretarial, pensions consultancy, pensions administration or pensions project management. Key Responsibilities Core responsibilities include: Act as a lead for outsourced support for in-house pensions teams Act as scheme secretary on a permanent or interim basis Act as day to day contact for clients and scheme advisors Overall project management of a portfolio of pension schemes and specific projects being undertaken Oversee and maintain services in line with the client contract and internal quality standards Lead on issue resolution Oversee delivery of all aspects of pension scheme governance to ensure full compliance/no breaches Own the scheme business plan and lead on addressing any diversion from the plan Monitor budget and ensure recovery and profitability with minimal write-off, identifying out of scope activities Lead on client pensions management projects - for example, management of adviser review projects. Assist with refinement of pensions management processes Check/review supplier bills and oversee payments Business growth responsibilities include: Build a growing network of professional contacts at a regional level Identify business development opportunities and broker an introduction to the business Lead new business pitches Participate in weekly business development calls as appropriate Regularly write blogs and articles as marketing collateral Deliver on client seminars Identify and share opportunities for product and service enhancements through client proposition and revenue generating opportunities Support the growth of new business People leadership & management responsibilities Act as a line manager - setting objectives, giving feedback, appraising performance and addressing performance issues Act as a mentor and support to team members Manage resource requirement across clients Personal growth responsibilities Actively build skills and experience Keep abreast of all regulatory and governance changes Attend training, both technical and other business skills Essential Criteria Team player Solid pensions industry background, with scheme secretarial and governance experiance Recent experience in a role which specifically included occupational pension scheme responsibilities Full understanding of pension management and the work carried out by Dalriada Able to demonstrate technical understanding of pension legislation, regulations and other relevant legislation, codes of practice, including scheme management and compliance, best practice guides and a good knowledge of defined benefit and defined contribution schemes Excellent budget management skills Proven track record of project management exposure Evidence of client management responsibility and ability to manage and progress multiple strands of activity Excellent communication skills, both written and oral, with the ability to articulate technical points into lay terms Excellent organisation skills and ability to prioritise and work to client deadlines Experience of new business activity including new business pitches, networking and attending industry events. Use of computerised systems e.g. Microsoft Office products; in particular Excel, Word and PowerPoint; and the ability to learn and utilise bespoke systems and procedures. Mentoring/line management experience Excellent understanding of profitability Desirable Criteria Attainment of the Pensions Regulator's Trustee toolkit Working towards or successfully completed a relevant Professional Qualification (such as APMI or FPMI) Circumstances Location : UK Wide Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required. All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check. As part of the pre-hire process the successful candidate will be subject to reference checking security vetting. 3173 is an Equal Opportunity Employer. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call and ask to speak to a member of the P&C team.
Senior Manager - Tax Compliance and Reporting - London Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Global Compliance & Reporting (GCR) is one of EY's five tax service lines, supporting businesses with tax reporting, compliance, and risk management. Our team helps clients navigate tax transformation and operating model changes, delivering practical and sustainable solutions across a wide range of industries. The Direct Tax Compliance and Reporting CoE works closely with client tax functions as their primary contact, building trusted relationships and leveraging EY's global expertise. We focus on large, multi-country compliance engagements, providing opportunities to work with complex corporate clients and continually develop our skills. The Global Tax CoE exists to enable the execution of EY's "All In" strategy and accelerate the Tax "Paradigm Shift". It is where we incubate emerging solutions, operate our most complex deals and innovate through our market-leading luminaries. Through the Global Tax CoE, we are not only powering exceptional delivery, but we are also building the infrastructure to deliver on EY Tax's ambition: to be the transformation partner of choice for clients navigating complexity, regulation, and opportunity. The opportunity Join our fast-growing Global Compliance and Reporting (GCR) team as a Senior Manager in the Direct Tax Compliance and Reporting CoE. You'll lead multi-country client engagements in tax accounting and direct tax, providing Group Tax Accounting/Reporting services under US GAAP and IFRS. In this role, you'll help drive improvements and redesign how we deliver tax compliance and reporting, ensuring efficient, high-quality outcomes for our clients. We are a team which embraces diversity and inclusion with a mix of cultures, nationalities and backgrounds. We believe this makes us perfectly suited to the global environment in which we work. This is an exciting time for tax professionals as the tax landscape continues to evolve, with ongoing changes in accounting standards and regulatory frameworks. You will be at the forefront of delivering accurate and compliant tax reporting across EY's global operations, ensuring alignment with both IFRS and US GAAP standards. Your key responsibilities 1. Tax Accounting & Reporting Design and implement tax operating models to support multinational clients. Build and grow strategic client accounts and relationships Manage the full scope of tax and finance outsourcing services as part of the Global Direct Tax and Tax Accounting team Lead the preparation and review of interim, quarterly, and year-end global tax provisions under IFRS and US GAAP Oversee tax reporting deliverables from controllers and tax managers across the Group Manage US GAAP and IFRS disclosure preparation, including reconciliation of GAAP differences Prepare and maintain detailed tax provision memoranda and supporting documentation Ensure compliance with internal controls, including SOX documentation and audit processes Lead pursuits and technical discussions related to BEPS Pillar Two and OECD GloBE Framework 2. Process Improvement & Compliance Identify and implement process improvements in tax provision and compliance functions Coordinate preparation of tax account reconciliations and related schedules Monitor and manage the implications of new accounting standards and regulatory changes (including, but not limited to, BEPS Pillar Two) Standardize and embed Group Tax Reporting processes to ensure compliance with US GAAP, IFRS, and SOX Drive continuous improvement in tax reporting processes through design, control, and operational enhancements Manage tax reporting aspects of M&A transactions, including purchase accounting and compliance Mentor and develop staff on ASC 740, IAS 12, and other key tax concepts; provide performance feedback Partner with internal tax, accounting, and finance teams, as well as external service providers Develop and lead onshore/offshore teams for seamless client service delivery. Ensure the highest quality standards and develop team talent at all levels Set engagement strategies and connect clients with EY subject matter experts. Serve as an escalation point for client and internal teams. Skills and attributes for success Deep expertise in US GAAP and/or IFRS tax accounting provisions/projects Strong understanding of ASC 740 and IAS 12 frameworks Experience in corporate income tax across multiple jurisdictions Strong leadership with a track record of managing teams across borders Excellent communication skills - simplify complex topics for diverse audiences Ability to distil complex concepts into clear, actionable insights Organizational agility; deliver high-quality work under tight deadlines Experience coaching and developing junior staff; fostering growth and engagement. Problem solving capabilities and process improvement mindset Ability to manage budgets and time to deliver quality output Accounting or tax qualification (ACA/CA/ACCA/CTA/CPA or equivalent) Proactive, business-focused mindset with strong supervisory capabilities To qualify for the role, you must have ACA/CA/ACCA/CTA/CPA qualified or equivalent Strong tax accounting skills and working technical knowledge on ASC 740 and/or IAS 12 framework Good experience in tax accounting packages and strong Excel skills Agile to the changing client environment and able to provide quality deliverables under tight timelines Hands-on experience with corporate income tax in any country Experience providing tax services to a portfolio of clients Proactive and able to identify opportunities for business development Strong supervisory skills and ability to develop and coach team members Ideally, you'll also have Project management skills, ability to plan and prioritize work, meet deadlines, monitor budgets Experience managing international projects Experience in process and technology design is beneficial but not mandatory Understanding of BEPS Pillar Two and OECD GloBE Framework Knowledge of withholding tax processes What we look for We are looking for individuals with a transformative mindset, people who can see past what we do today and dream up what we could do tomorrow. We want people who communicate well, work as part of a team and drive their responsibilities through to completion. An energetic team player with the ability to build strong working relationships with client and EY teams alike. A results-driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 04, 2026
Full time
Senior Manager - Tax Compliance and Reporting - London Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Global Compliance & Reporting (GCR) is one of EY's five tax service lines, supporting businesses with tax reporting, compliance, and risk management. Our team helps clients navigate tax transformation and operating model changes, delivering practical and sustainable solutions across a wide range of industries. The Direct Tax Compliance and Reporting CoE works closely with client tax functions as their primary contact, building trusted relationships and leveraging EY's global expertise. We focus on large, multi-country compliance engagements, providing opportunities to work with complex corporate clients and continually develop our skills. The Global Tax CoE exists to enable the execution of EY's "All In" strategy and accelerate the Tax "Paradigm Shift". It is where we incubate emerging solutions, operate our most complex deals and innovate through our market-leading luminaries. Through the Global Tax CoE, we are not only powering exceptional delivery, but we are also building the infrastructure to deliver on EY Tax's ambition: to be the transformation partner of choice for clients navigating complexity, regulation, and opportunity. The opportunity Join our fast-growing Global Compliance and Reporting (GCR) team as a Senior Manager in the Direct Tax Compliance and Reporting CoE. You'll lead multi-country client engagements in tax accounting and direct tax, providing Group Tax Accounting/Reporting services under US GAAP and IFRS. In this role, you'll help drive improvements and redesign how we deliver tax compliance and reporting, ensuring efficient, high-quality outcomes for our clients. We are a team which embraces diversity and inclusion with a mix of cultures, nationalities and backgrounds. We believe this makes us perfectly suited to the global environment in which we work. This is an exciting time for tax professionals as the tax landscape continues to evolve, with ongoing changes in accounting standards and regulatory frameworks. You will be at the forefront of delivering accurate and compliant tax reporting across EY's global operations, ensuring alignment with both IFRS and US GAAP standards. Your key responsibilities 1. Tax Accounting & Reporting Design and implement tax operating models to support multinational clients. Build and grow strategic client accounts and relationships Manage the full scope of tax and finance outsourcing services as part of the Global Direct Tax and Tax Accounting team Lead the preparation and review of interim, quarterly, and year-end global tax provisions under IFRS and US GAAP Oversee tax reporting deliverables from controllers and tax managers across the Group Manage US GAAP and IFRS disclosure preparation, including reconciliation of GAAP differences Prepare and maintain detailed tax provision memoranda and supporting documentation Ensure compliance with internal controls, including SOX documentation and audit processes Lead pursuits and technical discussions related to BEPS Pillar Two and OECD GloBE Framework 2. Process Improvement & Compliance Identify and implement process improvements in tax provision and compliance functions Coordinate preparation of tax account reconciliations and related schedules Monitor and manage the implications of new accounting standards and regulatory changes (including, but not limited to, BEPS Pillar Two) Standardize and embed Group Tax Reporting processes to ensure compliance with US GAAP, IFRS, and SOX Drive continuous improvement in tax reporting processes through design, control, and operational enhancements Manage tax reporting aspects of M&A transactions, including purchase accounting and compliance Mentor and develop staff on ASC 740, IAS 12, and other key tax concepts; provide performance feedback Partner with internal tax, accounting, and finance teams, as well as external service providers Develop and lead onshore/offshore teams for seamless client service delivery. Ensure the highest quality standards and develop team talent at all levels Set engagement strategies and connect clients with EY subject matter experts. Serve as an escalation point for client and internal teams. Skills and attributes for success Deep expertise in US GAAP and/or IFRS tax accounting provisions/projects Strong understanding of ASC 740 and IAS 12 frameworks Experience in corporate income tax across multiple jurisdictions Strong leadership with a track record of managing teams across borders Excellent communication skills - simplify complex topics for diverse audiences Ability to distil complex concepts into clear, actionable insights Organizational agility; deliver high-quality work under tight deadlines Experience coaching and developing junior staff; fostering growth and engagement. Problem solving capabilities and process improvement mindset Ability to manage budgets and time to deliver quality output Accounting or tax qualification (ACA/CA/ACCA/CTA/CPA or equivalent) Proactive, business-focused mindset with strong supervisory capabilities To qualify for the role, you must have ACA/CA/ACCA/CTA/CPA qualified or equivalent Strong tax accounting skills and working technical knowledge on ASC 740 and/or IAS 12 framework Good experience in tax accounting packages and strong Excel skills Agile to the changing client environment and able to provide quality deliverables under tight timelines Hands-on experience with corporate income tax in any country Experience providing tax services to a portfolio of clients Proactive and able to identify opportunities for business development Strong supervisory skills and ability to develop and coach team members Ideally, you'll also have Project management skills, ability to plan and prioritize work, meet deadlines, monitor budgets Experience managing international projects Experience in process and technology design is beneficial but not mandatory Understanding of BEPS Pillar Two and OECD GloBE Framework Knowledge of withholding tax processes What we look for We are looking for individuals with a transformative mindset, people who can see past what we do today and dream up what we could do tomorrow. We want people who communicate well, work as part of a team and drive their responsibilities through to completion. An energetic team player with the ability to build strong working relationships with client and EY teams alike. A results-driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
The University of Sussex is a diverse and globally minded community of staff, students and alumni. We work together, and with partners near and far, to make the world a progressively better place by educating generations of change-makers and by creating, disseminating and applying ground-breaking knowledge and understanding. Sussex's distinctive commitment to interdisciplinarity continues to open new ways of thinking and solutions to environmental, scientific, social and technological challenges. Council is the University's senior governing body, and its role is to act in the best interest of the University as a whole, ensuring it strategically delivers its mission to high standards with the necessary financial stability and long-term sustainability. Council has 20 members comprising the Vice-Chancellor and President, Deputy Vice-Chancellor and Provost, 11 independent members, five staff members and two student members. Council meets three times a year for full meetings, with two shorter interim meetings and an annual away day. Council members are normally expected to take on a role on at least one sub-committee of Council. In a rapidly changing external environment - with increasing financial, regulatory and reputational pressures across the UK higher education sector - this role offers an excellent opportunity to contribute to the governance of a distinctive, values-led and globally engaged University. Independent Members of Council Independent members play a vital role in Council's oversight, bringing external perspective, independent judgement and constructive challenge. They contribute to informed decision making and to Council's collective stewardship of the University's strategy, resources and institutional performance. The University of Sussex is committed to equality, diversity and inclusion and through this appointment process it is Council's clear stated aim to develop candidate pools that include applicants from all backgrounds and communities. The University particularly welcomes applications from women, people from black and minority ethnic communities, the LGBT+ community, and from disabled people. How to apply For further details on the role, please visit To apply, please send a covering letter and CV to by noon on Friday 20 th February 2026.
Feb 03, 2026
Full time
The University of Sussex is a diverse and globally minded community of staff, students and alumni. We work together, and with partners near and far, to make the world a progressively better place by educating generations of change-makers and by creating, disseminating and applying ground-breaking knowledge and understanding. Sussex's distinctive commitment to interdisciplinarity continues to open new ways of thinking and solutions to environmental, scientific, social and technological challenges. Council is the University's senior governing body, and its role is to act in the best interest of the University as a whole, ensuring it strategically delivers its mission to high standards with the necessary financial stability and long-term sustainability. Council has 20 members comprising the Vice-Chancellor and President, Deputy Vice-Chancellor and Provost, 11 independent members, five staff members and two student members. Council meets three times a year for full meetings, with two shorter interim meetings and an annual away day. Council members are normally expected to take on a role on at least one sub-committee of Council. In a rapidly changing external environment - with increasing financial, regulatory and reputational pressures across the UK higher education sector - this role offers an excellent opportunity to contribute to the governance of a distinctive, values-led and globally engaged University. Independent Members of Council Independent members play a vital role in Council's oversight, bringing external perspective, independent judgement and constructive challenge. They contribute to informed decision making and to Council's collective stewardship of the University's strategy, resources and institutional performance. The University of Sussex is committed to equality, diversity and inclusion and through this appointment process it is Council's clear stated aim to develop candidate pools that include applicants from all backgrounds and communities. The University particularly welcomes applications from women, people from black and minority ethnic communities, the LGBT+ community, and from disabled people. How to apply For further details on the role, please visit To apply, please send a covering letter and CV to by noon on Friday 20 th February 2026.
Head of Operations - College of Social Sciences - 106721 - Grade 8 United Kingdom Be the First to Apply Job Description College of Social Sciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606 Grade: 8 Full Time, Fixed Term contract up to June 2027 Closing date: 10th February 2026 Interview date:24th February 2026 This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager. Previous applicants need not apply. Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens. Based across our world-class campuses in Birmingham and Dubai, the College of Social Sciences (CoSS) is a global, diverse, and inclusive community of currently more than 12,500 students, 900 academics, and 300professional services staff. We are committed to our strategic goal of driving social change for a fairer and more sustainable world. Our staff and students benefit from being in communities with rich cultures and contribute to the regional and global workforce and economy. Our four schools - Business, Education, Government, and Social Policy and Society - are in the vanguard of innovative and impactful research and teaching across social science. This role would be based in the School of Social Policy and Society. The School delivers a suite of undergraduate, postgraduate, professional, and executive education programmes to a diverse and international student population. We undertake research that matters, collaborating with our research partners from the private, public and third sectors from across the world. Role Summary The Head of Operations (HoOp) plays a key role in supporting the Head of School to deliver on University, College and School strategy. The role balances strategic thinking with delivering operational excellence through leadership of the professional services teams, frequently requiring the post-holder to translate complex strategy into operational plans. Reporting into the College Director of Operations HoOps are key members of the School Strategic Management team, College Professional Services Strategic Leadership Team (PSSLT), and College Management Network. The HoOp role is a College role, based locally within a School, and part of a team of senior professional services leads within the College.Flexibility is a key aspect of this position, with occasional cover and support to other Schools within the College based on operational demand and business need The HoOp will be required to work strategically with excellent communication and leadership skills, significant operational experience, and a commitment to continuous improvement of excellent service delivery through a collaborative and inclusive approach. Main Duties Leadership Provide the Head of School with exceptional leadership support in order to ensure both the School's strategic and operational priorities are delivered to a high standard. Work effectively with the School's Senior Management Team (SMT), translating strategy into practice, and ensuring clear communication or the School's priorities to professional services teams. Lead and manage professional services staff in the school to ensure effective, positive working relationships at all levels, both directly and through working with interim and matrix managers. Lead staff through periods of change, communicating a clear and positive vision and acting as a role model. Ongoing development and support for direct reports through coaching and training, both formal and informal. Developing teams that consistently embody and demonstrate the University values, and an ability to lead by example. Working with senior Professional Services colleagues across the College, lead on the continuous improvement of operational service delivery. Strategic and Operational Work in partnership with College Business Partners (as appropriate) to support the Head of School, in developing the School's Strategy in the context of the CoSS 2030 and the University Strategic Framework. Engagement with strategic initiatives, including with external partners, ensuring that the required professional services contribution is made. Work as part of the College Professional Services Strategic Leadership Team to provide a critical link between University Professional Services, College and School. Balance local needs with overarching University and College objectives and ensure that practices are aligned wherever possible, ensuring the delivery of an outstanding student and academic experience. Work closely with the College Finance Team, Head of School to understand the school's operational budget and support in year financial planning processes Oversee the School Operations Team's day-to-day management of operations within the School, including facilities management, security, maintenance, administrative services and ensuring that the School has appropriate health and safety procedures in place. Governance and Compliance Support the Head of School in ensuring that the School has robust governance and decision making structures that are fully aligned with those at College and University level. Lead role in understanding requirements for compliance with accreditation and regulatory bodies as relevant to the School, and responsibility for operational aspects. Ensure that the School's committees are supported to a high standard and ensure that decisions made are communicated and followed up as appropriate. To take the lead on ensuring that the School complies with University Regulations, all other University policies, procedures and guidelines, relevant legislation. HR Management Ensure appropriate HR strategies and procedures are in place for school members of staff to include induction, succession planning, training and development, performance management and review and reward mechanisms, working with College HR staff as appropriate to ensure compliance with University policy and procedures and relevant legislation. Recruit, train, and supervise professional services staff, promoting professional development and high performance. Conduct regular performance reviews and address staff concerns. Lead School HR processes by liaising with internal colleagues and external stakeholders, managing staffing requests, drafting business cases (CPAG) and job descriptions, and overseeing fixed-term contract staff activities in partnership with HR. Technology and Innovation Utilise technology to enhance operational efficiency and service delivery, including automation. Oversee the implementation of new systems and processes. Equity, Diversity and Belonging Actively promote equality, diversity and belongingacting as a role model and fostering an inclusive working culture Citizenship and collaboration Develop effective working relationships with the other Heads of Operations and professional services colleagues across the University. Take on projects as requested by the College Director of Operations for the benefit of the wider College and University. As a Birmingham Professional at the University of Birmingham, you are expected to support key university activities and projects, for example, graduations, confirmation and clearing, and other key events and to work flexibly across the University if required. This role may require occasional reassignment to other Schools based on operational demand and business need. . click apply for full job details
Feb 03, 2026
Full time
Head of Operations - College of Social Sciences - 106721 - Grade 8 United Kingdom Be the First to Apply Job Description College of Social Sciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606 Grade: 8 Full Time, Fixed Term contract up to June 2027 Closing date: 10th February 2026 Interview date:24th February 2026 This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager. Previous applicants need not apply. Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens. Based across our world-class campuses in Birmingham and Dubai, the College of Social Sciences (CoSS) is a global, diverse, and inclusive community of currently more than 12,500 students, 900 academics, and 300professional services staff. We are committed to our strategic goal of driving social change for a fairer and more sustainable world. Our staff and students benefit from being in communities with rich cultures and contribute to the regional and global workforce and economy. Our four schools - Business, Education, Government, and Social Policy and Society - are in the vanguard of innovative and impactful research and teaching across social science. This role would be based in the School of Social Policy and Society. The School delivers a suite of undergraduate, postgraduate, professional, and executive education programmes to a diverse and international student population. We undertake research that matters, collaborating with our research partners from the private, public and third sectors from across the world. Role Summary The Head of Operations (HoOp) plays a key role in supporting the Head of School to deliver on University, College and School strategy. The role balances strategic thinking with delivering operational excellence through leadership of the professional services teams, frequently requiring the post-holder to translate complex strategy into operational plans. Reporting into the College Director of Operations HoOps are key members of the School Strategic Management team, College Professional Services Strategic Leadership Team (PSSLT), and College Management Network. The HoOp role is a College role, based locally within a School, and part of a team of senior professional services leads within the College.Flexibility is a key aspect of this position, with occasional cover and support to other Schools within the College based on operational demand and business need The HoOp will be required to work strategically with excellent communication and leadership skills, significant operational experience, and a commitment to continuous improvement of excellent service delivery through a collaborative and inclusive approach. Main Duties Leadership Provide the Head of School with exceptional leadership support in order to ensure both the School's strategic and operational priorities are delivered to a high standard. Work effectively with the School's Senior Management Team (SMT), translating strategy into practice, and ensuring clear communication or the School's priorities to professional services teams. Lead and manage professional services staff in the school to ensure effective, positive working relationships at all levels, both directly and through working with interim and matrix managers. Lead staff through periods of change, communicating a clear and positive vision and acting as a role model. Ongoing development and support for direct reports through coaching and training, both formal and informal. Developing teams that consistently embody and demonstrate the University values, and an ability to lead by example. Working with senior Professional Services colleagues across the College, lead on the continuous improvement of operational service delivery. Strategic and Operational Work in partnership with College Business Partners (as appropriate) to support the Head of School, in developing the School's Strategy in the context of the CoSS 2030 and the University Strategic Framework. Engagement with strategic initiatives, including with external partners, ensuring that the required professional services contribution is made. Work as part of the College Professional Services Strategic Leadership Team to provide a critical link between University Professional Services, College and School. Balance local needs with overarching University and College objectives and ensure that practices are aligned wherever possible, ensuring the delivery of an outstanding student and academic experience. Work closely with the College Finance Team, Head of School to understand the school's operational budget and support in year financial planning processes Oversee the School Operations Team's day-to-day management of operations within the School, including facilities management, security, maintenance, administrative services and ensuring that the School has appropriate health and safety procedures in place. Governance and Compliance Support the Head of School in ensuring that the School has robust governance and decision making structures that are fully aligned with those at College and University level. Lead role in understanding requirements for compliance with accreditation and regulatory bodies as relevant to the School, and responsibility for operational aspects. Ensure that the School's committees are supported to a high standard and ensure that decisions made are communicated and followed up as appropriate. To take the lead on ensuring that the School complies with University Regulations, all other University policies, procedures and guidelines, relevant legislation. HR Management Ensure appropriate HR strategies and procedures are in place for school members of staff to include induction, succession planning, training and development, performance management and review and reward mechanisms, working with College HR staff as appropriate to ensure compliance with University policy and procedures and relevant legislation. Recruit, train, and supervise professional services staff, promoting professional development and high performance. Conduct regular performance reviews and address staff concerns. Lead School HR processes by liaising with internal colleagues and external stakeholders, managing staffing requests, drafting business cases (CPAG) and job descriptions, and overseeing fixed-term contract staff activities in partnership with HR. Technology and Innovation Utilise technology to enhance operational efficiency and service delivery, including automation. Oversee the implementation of new systems and processes. Equity, Diversity and Belonging Actively promote equality, diversity and belongingacting as a role model and fostering an inclusive working culture Citizenship and collaboration Develop effective working relationships with the other Heads of Operations and professional services colleagues across the University. Take on projects as requested by the College Director of Operations for the benefit of the wider College and University. As a Birmingham Professional at the University of Birmingham, you are expected to support key university activities and projects, for example, graduations, confirmation and clearing, and other key events and to work flexibly across the University if required. This role may require occasional reassignment to other Schools based on operational demand and business need. . click apply for full job details
Contract: Interim The Role Our client is looking for an experienced Interim HR Business Partner with strong TUPE expertise to support the organisation through a complex period of transfer, integration, and organisational change. This role will play a critical part in ensuring compliant, well-managed TUPE processes while supporting leaders and employees through transition. You will act as the lead HR contact for all TUPE-related activity, working closely with legal advisors, senior stakeholders, and operational leaders to deliver smooth and compliant employee transfers. Key Responsibilities Lead and manage end-to-end TUPE processes , including incoming and outgoing transfers Advise on TUPE risk, employee liabilities, and compliance with legislation Prepare and manage Employee Liability Information (ELI) Support post-transfer integration, harmonisation, and organisational change Provide expert employee relations advice Coach and support managers through change and consultation processes About You Proven experience as an HR Business Partner with significant TUPE exposure Strong working knowledge of UK TUPE regulations and employment law Experience managing complex transfers in fast-paced environments Confident communicator with strong stakeholder management skills Able to balance compliance with a pragmatic, people-focused approach CIPD qualified
Feb 03, 2026
Contractor
Contract: Interim The Role Our client is looking for an experienced Interim HR Business Partner with strong TUPE expertise to support the organisation through a complex period of transfer, integration, and organisational change. This role will play a critical part in ensuring compliant, well-managed TUPE processes while supporting leaders and employees through transition. You will act as the lead HR contact for all TUPE-related activity, working closely with legal advisors, senior stakeholders, and operational leaders to deliver smooth and compliant employee transfers. Key Responsibilities Lead and manage end-to-end TUPE processes , including incoming and outgoing transfers Advise on TUPE risk, employee liabilities, and compliance with legislation Prepare and manage Employee Liability Information (ELI) Support post-transfer integration, harmonisation, and organisational change Provide expert employee relations advice Coach and support managers through change and consultation processes About You Proven experience as an HR Business Partner with significant TUPE exposure Strong working knowledge of UK TUPE regulations and employment law Experience managing complex transfers in fast-paced environments Confident communicator with strong stakeholder management skills Able to balance compliance with a pragmatic, people-focused approach CIPD qualified
Role: Facilities Operative Shifts: Monday Friday 7 30 Salary: £39,000 Benefits: Van & Fuel Card Provided Opportunity: Facilities Operative required to support the maintenance and upkeep of 26 stations from Central London to the Southeast Coast. You ll be the driving force behind keeping stations safe, functional, and welcoming for both passengers and staff - handling a wide range of maintenance tasks that keep the network moving. If you thrive on variety, responsibility, and the satisfaction of seeing the impact of your work across an entire region, this is a standout opportunity to elevate your career. What you ll be doing: Delivering planned preventative maintenance (PPM) and reactive repairs across mechanical, and building fabric systems. Working with external contractors and internal teams to meet service standards and deadlines. Assisting with small-scale projects such as refurbishments and estate improvements. Carrying out practical maintenance tasks including door repairs, lighting fixes, PAT testing, basic plumbing, and general building upkeep. What we re looking for: Background in facilities, building services, or a similar multi-skilled engineering role. Detail-focused with a strong commitment to health & safety. Good communication skills and a collaborative working style. Full UK driving licence and willingness to travel within the region. About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing, and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy. Services advertised by Ford & Stanley are that of an employment consultancy business.
Feb 03, 2026
Full time
Role: Facilities Operative Shifts: Monday Friday 7 30 Salary: £39,000 Benefits: Van & Fuel Card Provided Opportunity: Facilities Operative required to support the maintenance and upkeep of 26 stations from Central London to the Southeast Coast. You ll be the driving force behind keeping stations safe, functional, and welcoming for both passengers and staff - handling a wide range of maintenance tasks that keep the network moving. If you thrive on variety, responsibility, and the satisfaction of seeing the impact of your work across an entire region, this is a standout opportunity to elevate your career. What you ll be doing: Delivering planned preventative maintenance (PPM) and reactive repairs across mechanical, and building fabric systems. Working with external contractors and internal teams to meet service standards and deadlines. Assisting with small-scale projects such as refurbishments and estate improvements. Carrying out practical maintenance tasks including door repairs, lighting fixes, PAT testing, basic plumbing, and general building upkeep. What we re looking for: Background in facilities, building services, or a similar multi-skilled engineering role. Detail-focused with a strong commitment to health & safety. Good communication skills and a collaborative working style. Full UK driving licence and willingness to travel within the region. About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing, and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy. Services advertised by Ford & Stanley are that of an employment consultancy business.
EMEA Tax Director page is loaded EMEA Tax Directorlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-# At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work. About The Opportunity We are looking for an EMEA Tax Director to lead WeWork's EMEA Direct Tax Function (preferred in London, but not required for the right candidate). You will manage a strong EMEA Direct Tax Team, work closely with in-house tax experts in key regions around the world, work side-by-side with the WeWork Indirect Tax Team located in London and be a direct report of the WeWork Global Tax Team in New York. Responsibilities will include tax diligence and structuring of merger, acquisition, divestiture, refinancings and other significant transactions, tax planning, tax compliance, tax accounting/financial reporting and other tax analysis to support the WeWork business. Primary countries under your supervision will include the UK, Netherlands, Germany, France, Ireland and Poland, amongst others. In this position, you will balance multiple tasks and interact with various groups within the organization. The ideal candidate has experience managing a regional tax group, overseeing tax compliance, reviewing tax provisions and completing strategic tax projects, in addition is a quick learner, is able to manage competing priorities and has a hands-on approach with the ability to step back and understand the bigger picture. Responsibilities Lead and manage our EMEA Direct Tax Team to ensure tax responsibilities are properly addressed and timely completed Provide strategic international tax advice to the global business (e.g., in relation to new product offerings, corporate strategy, new market expansion, acquisition targets and divestiture transactions) Lead the team in driving continuous improvements in the Direct Tax provision and compliance process, through automation, simplification, improving data integrity and utilizing state-of-the-art tax technology Manage the EMEA direct tax compliance, currently primarily prepared by outside service providers, while corresponding and negotiating with tax authorities Partner with other worldwide direct and indirect tax professionals to provide comprehensive guidance on complex tax matters Manage the preparation of the EMEA annual and interim income tax provision calculations for inclusion in the consolidated U.S. GAAP financial statements with emphasis on SOX documentation, controls and processes Collaborate with the HQ tax team to automate and simplify tax processes Maintain compliance with all intercompany transfer pricing and other agreements, calculations, payments and documentation Monitor new tax legislation and regulations to determine impact to the company and advise on restructuring, as needed Manage and prioritize multiple tasks with sensitive deadlines while ensuring accuracy and overall efficiency Proactively identifying tax savings opportunities, implementing and working with the business to realize the savings Regularly connect with WeWork's in house tax experts in key regions around the world Coach and mentor direct reports and the worldwide tax team to ensure they continue to develop and progress About You 10+ years of tax experience Big 4 and/or large multi-national in-house tax department experience preferred Proven experience leading a team Comprehensive understanding of UK and other EMEA tax rules and compliance requirements Familiarity with US and other international tax laws, tax treaties, tax withholding, and financing structures Ability and experience collaborating with outside advisors on complex international tax matters Work independently with strong problem solving and analytical skills, and have the ability to recognize and recommend solutions Highly motivated and willing to take on multiple responsibilities Able to work under pressure and meet tight deadlines Strong written and verbal communication skills, including the ability to communicate complex tax concepts to non-tax colleagues Strong project management and presentation skills Ability to build strong collaborative working relationships, internally and externally Fluent in English Life at WeWork Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
Feb 03, 2026
Full time
EMEA Tax Director page is loaded EMEA Tax Directorlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-# At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work. About The Opportunity We are looking for an EMEA Tax Director to lead WeWork's EMEA Direct Tax Function (preferred in London, but not required for the right candidate). You will manage a strong EMEA Direct Tax Team, work closely with in-house tax experts in key regions around the world, work side-by-side with the WeWork Indirect Tax Team located in London and be a direct report of the WeWork Global Tax Team in New York. Responsibilities will include tax diligence and structuring of merger, acquisition, divestiture, refinancings and other significant transactions, tax planning, tax compliance, tax accounting/financial reporting and other tax analysis to support the WeWork business. Primary countries under your supervision will include the UK, Netherlands, Germany, France, Ireland and Poland, amongst others. In this position, you will balance multiple tasks and interact with various groups within the organization. The ideal candidate has experience managing a regional tax group, overseeing tax compliance, reviewing tax provisions and completing strategic tax projects, in addition is a quick learner, is able to manage competing priorities and has a hands-on approach with the ability to step back and understand the bigger picture. Responsibilities Lead and manage our EMEA Direct Tax Team to ensure tax responsibilities are properly addressed and timely completed Provide strategic international tax advice to the global business (e.g., in relation to new product offerings, corporate strategy, new market expansion, acquisition targets and divestiture transactions) Lead the team in driving continuous improvements in the Direct Tax provision and compliance process, through automation, simplification, improving data integrity and utilizing state-of-the-art tax technology Manage the EMEA direct tax compliance, currently primarily prepared by outside service providers, while corresponding and negotiating with tax authorities Partner with other worldwide direct and indirect tax professionals to provide comprehensive guidance on complex tax matters Manage the preparation of the EMEA annual and interim income tax provision calculations for inclusion in the consolidated U.S. GAAP financial statements with emphasis on SOX documentation, controls and processes Collaborate with the HQ tax team to automate and simplify tax processes Maintain compliance with all intercompany transfer pricing and other agreements, calculations, payments and documentation Monitor new tax legislation and regulations to determine impact to the company and advise on restructuring, as needed Manage and prioritize multiple tasks with sensitive deadlines while ensuring accuracy and overall efficiency Proactively identifying tax savings opportunities, implementing and working with the business to realize the savings Regularly connect with WeWork's in house tax experts in key regions around the world Coach and mentor direct reports and the worldwide tax team to ensure they continue to develop and progress About You 10+ years of tax experience Big 4 and/or large multi-national in-house tax department experience preferred Proven experience leading a team Comprehensive understanding of UK and other EMEA tax rules and compliance requirements Familiarity with US and other international tax laws, tax treaties, tax withholding, and financing structures Ability and experience collaborating with outside advisors on complex international tax matters Work independently with strong problem solving and analytical skills, and have the ability to recognize and recommend solutions Highly motivated and willing to take on multiple responsibilities Able to work under pressure and meet tight deadlines Strong written and verbal communication skills, including the ability to communicate complex tax concepts to non-tax colleagues Strong project management and presentation skills Ability to build strong collaborative working relationships, internally and externally Fluent in English Life at WeWork Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
Interim People Consulting Director - Leadership, Learning & Development Rate: paying up to £1200/day Location: London Hybrid working We are partnering with a leading global professional services organisation to recruit an interim Director into its fast-growing People Consulting - Learning practice, focused on Financial Services click apply for full job details
Feb 02, 2026
Seasonal
Interim People Consulting Director - Leadership, Learning & Development Rate: paying up to £1200/day Location: London Hybrid working We are partnering with a leading global professional services organisation to recruit an interim Director into its fast-growing People Consulting - Learning practice, focused on Financial Services click apply for full job details
We are looking to recruit an interim People Partner, for an initial 6 month contract for our non-profit client. You will be based in London with the hybrid expectation of 2 days in the offices. Your role as our People Partner will be to cover all aspects of generalist HR delivery for your allocated client group. You will be both a strategic advisor and operational support to the departments you are aligned with . You will drive initiatives in ER, performance management and compliance, seeking to improve colleague engagement, promote inclusion and diversity and improve organisational development. Reporting into the Head of HR and working with a team of other Partners and Advisors, you will be joining a supportive environment working for a unique organisation. This role is interviewing ASAP so please get in touch as soon as possible if interested.
Jan 31, 2026
Contractor
We are looking to recruit an interim People Partner, for an initial 6 month contract for our non-profit client. You will be based in London with the hybrid expectation of 2 days in the offices. Your role as our People Partner will be to cover all aspects of generalist HR delivery for your allocated client group. You will be both a strategic advisor and operational support to the departments you are aligned with . You will drive initiatives in ER, performance management and compliance, seeking to improve colleague engagement, promote inclusion and diversity and improve organisational development. Reporting into the Head of HR and working with a team of other Partners and Advisors, you will be joining a supportive environment working for a unique organisation. This role is interviewing ASAP so please get in touch as soon as possible if interested.
Interim Head of Housing Technology Contract - 6 months Woolwich, London Up to 600 per day (Inside IR35) Are you ready to lead large-scale, technology-driven change that genuinely improves people's lives? This is a high-impact Interim Head of Housing Technology role where you will shape and deliver a forward-thinking digital roadmap for critical housing services, leading a sizeable specialist team and influencing at the highest levels. You'll take ownership of Housing Technology strategy and operations, ensuring core systems are secure, resilient and continuously improving. Working closely with senior leaders, suppliers and programme boards, you'll turn complex business needs into practical, value-for-money digital solutions that enhance service delivery and outcomes for residents. What you'll be doing Set and deliver the Housing Technology roadmap , driving digital innovation, transformation and continuous improvement across housing services. Lead a large Housing IT function , with direct line management of senior staff and overall responsibility for a multi-disciplinary team of c.20+. Oversee a complex portfolio of systems and projects , including upgrades, integrations and new implementations, ensuring delivery to time, budget and quality. Provide senior governance and assurance , covering procurement, reporting, programme boards, risk management and compliance with public sector frameworks. Act as the senior escalation point for system, supplier and programme issues, resolving blockers and maintaining momentum. Own supplier and contract management , building strong partnerships and holding vendors to account for performance and value for money. Ensure operational excellence , from second-line support and training through to data integrity, reporting, security, disaster recovery and business continuity. Champion leadership, performance and inclusion , developing future-ready teams, supporting talent progression and embedding a culture of accountability and innovation. What you'll bring Proven senior leadership experience in Housing Technology or complex public-sector systems environments. Strong track record of digital transformation , system implementation and portfolio delivery within governance-heavy organisations. Deep knowledge of housing management systems (e.g. NEC Housing, DRS, Civica, Advanced, Propeller, LMS, mobile solutions). Excellent stakeholder management skills , with experience working at Director and programme-board level. Commercial and supplier management expertise , including procurement, contract management and KPI governance. Solid understanding of data, reporting and insight , using tools such as SQL, Power BI, Crystal Reports and dashboards. Confident people leader , experienced in managing managers, performance, workforce planning and talent development. Desirable: experience of interim leadership, local authority environments, large-scale change programmes, and emergency/business continuity planning. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Housing IT, Head of Housing Technology, Housing Systems Manager, Applications Manager, Digital Transformation Lead, ICT Programme Manager, NEC Housing, Civica, Advanced, DRS, Propeller, LMS, Housing Management Systems, Power BI, SQL, Public Sector IT Leadership. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.
Jan 30, 2026
Contractor
Interim Head of Housing Technology Contract - 6 months Woolwich, London Up to 600 per day (Inside IR35) Are you ready to lead large-scale, technology-driven change that genuinely improves people's lives? This is a high-impact Interim Head of Housing Technology role where you will shape and deliver a forward-thinking digital roadmap for critical housing services, leading a sizeable specialist team and influencing at the highest levels. You'll take ownership of Housing Technology strategy and operations, ensuring core systems are secure, resilient and continuously improving. Working closely with senior leaders, suppliers and programme boards, you'll turn complex business needs into practical, value-for-money digital solutions that enhance service delivery and outcomes for residents. What you'll be doing Set and deliver the Housing Technology roadmap , driving digital innovation, transformation and continuous improvement across housing services. Lead a large Housing IT function , with direct line management of senior staff and overall responsibility for a multi-disciplinary team of c.20+. Oversee a complex portfolio of systems and projects , including upgrades, integrations and new implementations, ensuring delivery to time, budget and quality. Provide senior governance and assurance , covering procurement, reporting, programme boards, risk management and compliance with public sector frameworks. Act as the senior escalation point for system, supplier and programme issues, resolving blockers and maintaining momentum. Own supplier and contract management , building strong partnerships and holding vendors to account for performance and value for money. Ensure operational excellence , from second-line support and training through to data integrity, reporting, security, disaster recovery and business continuity. Champion leadership, performance and inclusion , developing future-ready teams, supporting talent progression and embedding a culture of accountability and innovation. What you'll bring Proven senior leadership experience in Housing Technology or complex public-sector systems environments. Strong track record of digital transformation , system implementation and portfolio delivery within governance-heavy organisations. Deep knowledge of housing management systems (e.g. NEC Housing, DRS, Civica, Advanced, Propeller, LMS, mobile solutions). Excellent stakeholder management skills , with experience working at Director and programme-board level. Commercial and supplier management expertise , including procurement, contract management and KPI governance. Solid understanding of data, reporting and insight , using tools such as SQL, Power BI, Crystal Reports and dashboards. Confident people leader , experienced in managing managers, performance, workforce planning and talent development. Desirable: experience of interim leadership, local authority environments, large-scale change programmes, and emergency/business continuity planning. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Housing IT, Head of Housing Technology, Housing Systems Manager, Applications Manager, Digital Transformation Lead, ICT Programme Manager, NEC Housing, Civica, Advanced, DRS, Propeller, LMS, Housing Management Systems, Power BI, SQL, Public Sector IT Leadership. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.
HR Data & Insights Analyst Flexible hybrid working options available preferably based in the North of England due to proximity to offices Flexible in terms of base however North would be preference 12-month interim role negotiable day rate This is an exciting opportunity to partner with a complex services organisation going through a period of change and transformation on a 12-month interim basis. Reporting into an inspiring and supportive HR Director, you will be responsible for managing and analysing people data and providing insights to support business decision-making. You will manage data integrity, quality, reporting and process improvement, while leveraging people data to drive strategic HR initiatives. You will support the wider HR function and act as the primary contact for internal and external stakeholders on reporting and data requests. This role requires a blend of technical expertise, analytical capability and strong knowledge of HR systems and reporting tools. Key Responsibilities of the HR Data & Insights Analyst: System Management Manage and maintain people data within HR systems, ensuring data integrity and reporting functionality Educate HR and the wider business on data integrity and best explaining using data warehouse and Power BI insights Collaborate with performance and analytics colleagues to share best practice and drive system improvements Manage data interfaces with learning and recruitment systems Maintain standards for data input, reporting structures, hierarchies, processes, training and guidance Data Integrity & Reporting Lead all routine, cyclical and ad hoc HR reporting Produce and analyse reports to support decision-making, workforce planning and compliance Identify trends and provide insights to enable early intervention and proactive action Provide analytics and recommendations to HR leadership and business partners Drive continuous improvement and automation of reporting to reduce manual effort Ensure reporting SLAs are met to agreed timescales and standards Own key people data tools, including labour cost and efficiency tracking Support HR projects such as organisational design and transformation initiatives Support data migration and reconciliation to maintain single sources of truth Represent HR in wider performance reporting and external people analytics forums Compliance & Security Ensure compliance with data protection regulations and organisational policies Key requirements of the HR Data & Insights Analyst: Essential Strong experience with HR systems and reporting functionality Excellent data management and analytical skills, with the ability to generate meaningful insights Experience using data analytics and visualisation tools (e.g. Power BI) Advanced digital literacy, particularly Microsoft Excel and PowerPoint Good understanding of the employee lifecycle, including payroll and benefits Ability to prioritise effectively and work to tight deadlines across multiple stakeholders Articulate and confident presenting to the Board. Experience with enterprise HR systems and reporting tools would be preferable Strong planning and organisational skills Ability to identify improvement opportunities and influence stakeholders Collaborative team player with a proactive mindset Relevant HR, business or analytical qualification, or equivalent experience If you are interested in this HR Data & Insights Analyst position and you feel your experience matches the criteria, please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Jan 30, 2026
Seasonal
HR Data & Insights Analyst Flexible hybrid working options available preferably based in the North of England due to proximity to offices Flexible in terms of base however North would be preference 12-month interim role negotiable day rate This is an exciting opportunity to partner with a complex services organisation going through a period of change and transformation on a 12-month interim basis. Reporting into an inspiring and supportive HR Director, you will be responsible for managing and analysing people data and providing insights to support business decision-making. You will manage data integrity, quality, reporting and process improvement, while leveraging people data to drive strategic HR initiatives. You will support the wider HR function and act as the primary contact for internal and external stakeholders on reporting and data requests. This role requires a blend of technical expertise, analytical capability and strong knowledge of HR systems and reporting tools. Key Responsibilities of the HR Data & Insights Analyst: System Management Manage and maintain people data within HR systems, ensuring data integrity and reporting functionality Educate HR and the wider business on data integrity and best explaining using data warehouse and Power BI insights Collaborate with performance and analytics colleagues to share best practice and drive system improvements Manage data interfaces with learning and recruitment systems Maintain standards for data input, reporting structures, hierarchies, processes, training and guidance Data Integrity & Reporting Lead all routine, cyclical and ad hoc HR reporting Produce and analyse reports to support decision-making, workforce planning and compliance Identify trends and provide insights to enable early intervention and proactive action Provide analytics and recommendations to HR leadership and business partners Drive continuous improvement and automation of reporting to reduce manual effort Ensure reporting SLAs are met to agreed timescales and standards Own key people data tools, including labour cost and efficiency tracking Support HR projects such as organisational design and transformation initiatives Support data migration and reconciliation to maintain single sources of truth Represent HR in wider performance reporting and external people analytics forums Compliance & Security Ensure compliance with data protection regulations and organisational policies Key requirements of the HR Data & Insights Analyst: Essential Strong experience with HR systems and reporting functionality Excellent data management and analytical skills, with the ability to generate meaningful insights Experience using data analytics and visualisation tools (e.g. Power BI) Advanced digital literacy, particularly Microsoft Excel and PowerPoint Good understanding of the employee lifecycle, including payroll and benefits Ability to prioritise effectively and work to tight deadlines across multiple stakeholders Articulate and confident presenting to the Board. Experience with enterprise HR systems and reporting tools would be preferable Strong planning and organisational skills Ability to identify improvement opportunities and influence stakeholders Collaborative team player with a proactive mindset Relevant HR, business or analytical qualification, or equivalent experience If you are interested in this HR Data & Insights Analyst position and you feel your experience matches the criteria, please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
We have an exciting opportunity for a Quantity Surveyor to join our team! 7formation is a rapidly expanding nationwide fit-out and construction principal contractor , delivering both internal and external build solutions for leading UK brands. Our client portfolio includes household names across retail, commercial, and industrial sectors. Due to continued growth and a strong pipeline of work, we are looking to strengthen our commercial team . We are open to Quantity Surveyors at any stage of their career - from Graduate through to Senior level. What matters most to us is finding the right people with the right attitude, commercial awareness, and desire to grow with the business. About the Quantity Surveyor role: As a Quantity Surveyor at 7formation, you will play a key role in managing the commercial performance of construction and fit-out projects from tender stage through to final account. Working as part of a supportive commercial team, you will operate upstream with clients and downstream with the supply chain , typical of a contractor-side QS role . Responsibilities will be tailored to suit your experience level, with full support, mentoring, and progression opportunities provided. Main responsibilities of the Quantity Surveyor include: Manage commercial aspects of projects from pre-contract through to final account Prepare and submit tenders, budgets, and subcontractor packages Procure subcontractors, materials, and plant in line with HSQE requirements Control costs, valuations, variations, and cash flow Produce and maintain Monthly CVRs (Cost Value Reconciliation) Value subcontractor works and certify interim and final payments Track changes to scope/design and update forecasts accordingly Prepare financial and progress reports for internal and client meetings Liaise with clients, project managers, site teams, and supply chain partners Maintain accurate, auditable commercial records Support or lead final account preparation Mentor and support junior team members (Senior level) Travel to sites nationwide when required Our ideal Quantity Surveyor will have the below skills and experience: We welcome applications from Graduate, Intermediate, and Senior Quantity Surveyors . Experience and responsibility will be aligned to your level. You may have: A degree in Quantity Surveying (desirable, not essential at all levels) Contractor-side experience (preferred, particularly in fit-out or fast-paced environments) Strong commercial and contractual awareness (JCT/NEC knowledge advantageous at senior level) Excellent communication and negotiation skills Strong attention to detail and problem-solving ability Good IT skills (Microsoft Office essential; COINS desirable training provided) A proactive, team-focused mindset Along with a competitive salary we can offer you: Competitive salary (dependent on experience) Clear progression and development opportunities at all levels Supportive, collaborative commercial team environment Exposure to exciting, high-profile nationwide projects 25 days holiday (+ public holidays), increasing with service Annual bonus scheme Auto enrol pension Death in Service benefit Enhanced maternity and paternity pay Employee Assistance Programme Refer-a-friend bonus Regular social events and team activities If you feel you have the skills and experience to become our Quantity Surveyor, then please click Apply today! We'd love to hear from you! At 7formation, we are committed to creating an inclusive and equitable workplace . We value diversity and actively promote fair and transparent recruitment practices. We are proud to be a Disability Confident Committed employer . No agencies please - we will reach out to our preferred partners if required.
Jan 29, 2026
Full time
We have an exciting opportunity for a Quantity Surveyor to join our team! 7formation is a rapidly expanding nationwide fit-out and construction principal contractor , delivering both internal and external build solutions for leading UK brands. Our client portfolio includes household names across retail, commercial, and industrial sectors. Due to continued growth and a strong pipeline of work, we are looking to strengthen our commercial team . We are open to Quantity Surveyors at any stage of their career - from Graduate through to Senior level. What matters most to us is finding the right people with the right attitude, commercial awareness, and desire to grow with the business. About the Quantity Surveyor role: As a Quantity Surveyor at 7formation, you will play a key role in managing the commercial performance of construction and fit-out projects from tender stage through to final account. Working as part of a supportive commercial team, you will operate upstream with clients and downstream with the supply chain , typical of a contractor-side QS role . Responsibilities will be tailored to suit your experience level, with full support, mentoring, and progression opportunities provided. Main responsibilities of the Quantity Surveyor include: Manage commercial aspects of projects from pre-contract through to final account Prepare and submit tenders, budgets, and subcontractor packages Procure subcontractors, materials, and plant in line with HSQE requirements Control costs, valuations, variations, and cash flow Produce and maintain Monthly CVRs (Cost Value Reconciliation) Value subcontractor works and certify interim and final payments Track changes to scope/design and update forecasts accordingly Prepare financial and progress reports for internal and client meetings Liaise with clients, project managers, site teams, and supply chain partners Maintain accurate, auditable commercial records Support or lead final account preparation Mentor and support junior team members (Senior level) Travel to sites nationwide when required Our ideal Quantity Surveyor will have the below skills and experience: We welcome applications from Graduate, Intermediate, and Senior Quantity Surveyors . Experience and responsibility will be aligned to your level. You may have: A degree in Quantity Surveying (desirable, not essential at all levels) Contractor-side experience (preferred, particularly in fit-out or fast-paced environments) Strong commercial and contractual awareness (JCT/NEC knowledge advantageous at senior level) Excellent communication and negotiation skills Strong attention to detail and problem-solving ability Good IT skills (Microsoft Office essential; COINS desirable training provided) A proactive, team-focused mindset Along with a competitive salary we can offer you: Competitive salary (dependent on experience) Clear progression and development opportunities at all levels Supportive, collaborative commercial team environment Exposure to exciting, high-profile nationwide projects 25 days holiday (+ public holidays), increasing with service Annual bonus scheme Auto enrol pension Death in Service benefit Enhanced maternity and paternity pay Employee Assistance Programme Refer-a-friend bonus Regular social events and team activities If you feel you have the skills and experience to become our Quantity Surveyor, then please click Apply today! We'd love to hear from you! At 7formation, we are committed to creating an inclusive and equitable workplace . We value diversity and actively promote fair and transparent recruitment practices. We are proud to be a Disability Confident Committed employer . No agencies please - we will reach out to our preferred partners if required.
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Paddington, London . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: A minimum of 2-4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Jan 28, 2026
Full time
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Paddington, London . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: A minimum of 2-4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
