14 jobs found

We are exclusively recruiting for a Repairs Scheduling Manager to lead and support the growth and performance of a team of approximately 60 Repair Planners, including Team Leaders and Planners. This role is crucial in creating an environment that ensures the effective and efficient scheduling of repair bookings to deliver an exceptional customer experience. Contract details: Job Type: Temporary (Contract until March 2027) plans to move 12 month FTC Location: Stevenage Hourly Rate: £36 per hour (Umbrella) Day-to-day of the role: Lead and develop the skills and capabilities of the Repair Planning & Scheduling teams ensuring a consistent way of working across all regions. Work collaboratively with colleagues in the Contact Centre, other booking teams (including Digital), Out of Hours provider, and field-based teams to ensure a consistent and efficient booking process. Ensure customers receive clear and timely communication throughout the entire repair process, from booking to resolution. Collaborate with Regional and Area colleagues to optimize available field-based resources to achieve customer and operational performance standards. Provide actionable feedback to enhance the customer experience throughout the repair process while driving operational efficiencies. Define the 'Ideal Repair Booking Experience' in collaboration with the Head of Contact Centres and teams across Repairs and Business Change. Required Skills & Qualifications: Experience working in a Repairs scheduling environment managing resource planning teams. Excellent interpersonal and communication skills, with an aptitude for collaborative working and the ability to motivate all members of the team. Experience in using a dynamic scheduling system to support the delivery of an efficient, customer-focused repairs service. Influential and supportive of colleagues to implement change and service improvements through self-delivery and empowerment of staff. Strong leadership skills with demonstrable experience of leading and delivering results through first line leaders. 'Hands on', leads by example and delights in supporting others to improve and grow. Substantial experience of delivering and improving performance across a balanced scorecard. Strong coaching and performance management skills. Desirable: Experience managing Team Leaders as well as Planners/Agents, designing new, colleague and customer-centric ways of working, strong computer literacy including Excel, PowerPoint, Word & Outlook. To apply for the Repairs Scheduling Manager position, please submit your CV detailing your relevant experience and why you are interested in this position.

Location: Newbury/Stoke/London+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Duration: 12 Months Fixed Term Contract Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). What you'll do As an SME & Indirect CVM Manager you will be responsible for creating and delivering targeted marketing campaigns that drive customer engagement, satisfaction and commercial growth across Vodafone Business. Working across channels including email, SMS, MMS and app push notifications, you'll use customer insight to develop effective communications and manage a key stage of the customer lifecycle. Working closely with Commercial, Product and Business Enablement teams, you'll help shape campaign strategy, influence business decisions and deliver measurable results against key KPIs. You will own and deliver customer value management (CVM) plans that drive engagement and commercial performance. You will ensure all customer communications and activities are relevant, timely and effective, continuously identifying and improving anything that falls short of delivering a best-in-class customer experience You will deliver against agreed business and growth targets, taking proactive action to identify and close any performance or demand gaps to keep plans on track. You will work with internal teams and agencies to develop campaign briefs, manage delivery, provide clear feedback on creative content, and identify new opportunities to improve customer engagement and campaign performance. You will ensure all customer communications align with our brand, tone of voice and legal requirements. You will track and measure the performance of marketing campaigns, using insights and results to improve customer engagement, brand performance and commercial outcomes. Who you are You will have customer marketing experience, with demonstratable ROI growth You will have strong commercial acumen You will have good knowledge of data management, GDPR etc to enable appropriate governance You will have good experience with marketing technology and implementation of CRM capability Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

Location: Newbury+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Duration: 12 Months Fixed Term Contract Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth. What you'll do This is a unique opportunity to join a business at a defining moment in its transformation. As we bring together two leading organisations to create the UK's largest mobile network provider, you'll play a vital role in ensuring the accuracy and integrity of £2.5bn of annual revenue. Working within the Consumer Business Revenue & Margin team, you'll help shape robust financial processes, support key revenue accounting activities, and contribute to building a best-in-class finance function for the future. You'll collaborate with colleagues across the business, influence continuous improvement initiatives, and gain exposure to some of the most complex accounting areas in the organisation. You'll prepare, calculate and post monthly revenue and margin journals within Oracle, ensuring accuracy, completeness and compliance with established controls. You'll take ownership of balance sheet reconciliations, identifying risks and opportunities, resolving reconciling items, and ensuring timely submission through the Cadency balance sheet control system. You'll support the accurate accounting of key revenue and margin areas, including the Smarty brand, B2B accounts, supply chain costs, and line of business allocations. You'll gather, organise and maintain SOX compliance evidence, helping ensure controls are effectively documented and audit-ready. You'll work closely with your manager and wider finance colleagues to support month-end reporting activities and ad hoc revenue and margin analysis. You'll build strong partnerships with colleagues across the business, including counterparts in the Vodafone UK finance team, to compare processes, share knowledge, and identify best practices. You'll contribute ideas that improve efficiency, strengthen controls, and simplify ways of working across the revenue accounting landscape. You'll help drive consistency, accuracy and compliance while supporting the successful integration of finance processes within a transforming organisation. Who you are You're a part-qualified accountant or qualified by experience, with a strong foundation in financial accounting principles. You bring solid experience across core accounting activities, including accruals, prepayments, month-end close, forecasting, and balance sheet reconciliations. You're highly organised and able to balance multiple priorities while delivering accurate work to tight deadlines. You're comfortable working with detailed financial information and have a strong focus on quality, controls, and continuous improvement. You're an effective collaborator who values building positive relationships and supporting colleagues to achieve shared goals. You're proactive, curious and motivated to find smarter ways of working that enhance efficiency and strengthen outcomes. You're confident using Excel and Oracle to manage, analyse and report financial information. You're able to communicate clearly and work effectively with both finance and non-finance stakeholders. You're adaptable and excited by the opportunity to contribute within a fast-moving, transformational environment. Experience within the telecommunications industry would be advantageous. Exposure to SAP and process integration initiatives would be beneficial. You're committed to delivering accurate, timely and compliant financial reporting while helping create a culture where everyone can thrive and succeed together. Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

Customer Analytics Manager £60,000-£70,000 London (Hybrid - 3x Days a Week in Office) 12-Month FTC The Company A leading British fashion retailer with a strong high-street and online presence, serving millions of customers across the UK is seeking a Customer Analytics Manager to join on an initial 12-month contract! The business has made significant progress in how it uses customer data, moving towards a much more customer-led approach to decision-making across the organisation. This is an opportunity to join a growing analytics function at an exciting point in its development, helping the wider business better understand its customers and use data to drive commercial decisions. The Role As the Customer Analytics Manager, you will sit within the wider Customer Analytics function, working across customer behaviour, lifecycle, segmentation, retention, loyalty and profitability. This is a hands-on analytical role where you'll own the customer analytics agenda, delivering insight that helps the business understand what its customers are doing, why they're doing it and what this means commercially. You'll lead customer reporting and deep-dive analysis, turning complex datasets into clear stories and actionable recommendations for senior stakeholders. You'll also work across areas including: Customer lifecycle and health Customer segmentation and profiling Retention and loyalty Customer profitability and lifetime value Customer behaviour and trends Campaign and promotional effectiveness Advanced analytics and modelling Customer reporting and KPI development You'll be expected to go beyond simply producing analysis, building compelling customer narratives and helping stakeholders understand how customer behaviour connects to sales, retention and wider commercial performance. The role also has a small leadership element, with responsibility for managing 1-2 analysts. Previous formal line management experience isn't essential, however experience mentoring or developing more junior analysts would be valuable. Your Skills & Experience Strong experience in customer analytics, customer insight or a closely related analytical discipline Excellent SQL skills Strong data visualisation and storytelling capabilities Experience working with customer behaviour, segmentation, retention, loyalty, CLV or profitability Comfortable applying advanced analytical techniques such as clustering, regression and predictive modelling Experience with techniques such as k-means, random forest or linear regression would be beneficial Strong commercial and stakeholder management skills, with the ability to explain complex analysis clearly to non-technical audiences Experience working in retail would be advantageous, but isn't essential Previous line management experience is beneficial, but we are also open to Lead Analysts or Senior Analysts who have mentored or developed others The Benefits £60,000-£70,000 How to Apply Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

Role/Team overview Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. We are looking for an experienced senior professional to lead critical workforce compliance, employment tax and payroll activity across major business integration and transformation programmes. The role will support key projects, working alongside Sky's existing Employment Tax and Payroll subject matter experts. The successful candidate will combine strong technical judgement with practical delivery capability. They will lead complex, data-driven reviews of contractor and contingent workforce arrangements, develop process, governance and controls, and help ensure that new businesses and workforce populations can be integrated into Sky in a compliant and sustainable way. What you'll do : M&A integration and due diligence Lead employment tax, payroll and workforce compliance workstreams supporting acquisitions, integrations, separations and other corporate change. Assess risks identified through due diligence and translate findings into clear integration, remediation and assurance plans. Develop practical and scalable approaches for bringing acquired businesses into Sky governance frameworks, controls and operating processes. Partner with Legal, Finance, People, Payroll, Procurement and external advisers to manage dependencies, decisions and risk mitigation. Provide clear, evidence-based recommendations to programme leaders and senior governance forums. Worker population, data and payment analysis Establish complete and accurate populations across employee and non-employee worker categories, including self-employed workers, PSC directors, freelancers, agency workers and Statement of Work arrangements. Lead data gathering and reconciliation across Workday, Accounts Payable, payroll, procurement, contract records and other relevant systems. Build a reliable view of worker identity, engagement route, payment history, contractual basis and hiring manager ownership. Undertake payment profiling, ranking and risk segmentation to support targeted sampling and further review. Validate data completeness and accuracy, identify discrepancies and maintain a clear audit trail of sources, assumptions and decisions. Escalate promptly any previously unidentified populations or gross payments operating outside expected processes. Contractor and off-payroll compliance reviews Lead reviews of engagement and onboarding arrangements for off payroll workers, including freelancers, self-employed individuals, PSCs, agency workers and Statement of Work suppliers. Design proportionate, risk-based sampling approaches, including selection of higher-value or otherwise higher-risk engagements. Coordinate the collection and review of contracts and supporting evidence to confirm alignment with the basis on which workers are engaged and paid. Work with technical specialists to assess compliance with employment status, off-payroll working and relevant HMRC requirements. Bring practical understanding of TV, production or media workforce models, or quickly develop this sector knowledge. Employment tax and payroll governance Review and strengthen governance and controls across key employment tax and payroll risks, including PAYE and NIC, PSA and P11D reporting, travel and expenses, share schemes and payroll controls. Identify process gaps and design sustainable policies, control frameworks, roles and responsibilities, approval routes and monitoring arrangements. Ensure integration plans consider data, systems, process, ownership, documentation and ongoing assurance requirements. Support internal audit, external audit and HMRC enquiries where required. Essential Criteria : Significant experience in workforce compliance, employment tax, payroll compliance, internal audit, risk and controls, workforce advisory or a closely related field. Experience gained in a large in-house function, professional services firm or specialist consultancy. Strong understanding of contingent workforce and worker engagement models, with sufficient employment tax and payroll knowledge to identify risks and work effectively with technical specialists. Proven experience leading complex, data-driven compliance, governance or transformation reviews. Strong data analysis and reconciliation capability, with confidence working across fragmented HR, finance, payroll, procurement and contract data. Ability to design and execute risk-based sampling, evidence gathering, controls testing and remediation activity. Excellent project management, stakeholder engagement and influencing skills. Ability to operate independently, structure ambiguous problems and deliver at pace with a high degree of technical credibility and practical judgement. Clear written and verbal communication, with the ability to explain complex issues simply and make actions and decisions explicit. Desirable skills and experience: Experience supporting mergers, acquisitions, carve-outs, separations or business integrations. Workday experience and familiarity with Accounts Payable, procurement, payroll or contingent workforce systems. Experience of UK off-payroll working, employment status, PAYE and NIC, PSA/P11D, travel and expenses or share scheme compliance. Experience in media, broadcasting, production, entertainment or another sector with significant freelance and project-based populations. Experience supporting HMRC reviews or other regulatory enquiries. A relevant professional qualification in tax, accountancy, payroll, audit, risk, project management or a related discipline. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley/Livingston Watermark Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re- energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Livingston Watermark Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it's a great place to work and connect. The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there's onsite parking available for cars, motorbikes and Bicycles. Additional information This is an initial 12 month fixed-term role. The balance of activity will evolve across Project Iron and Project Keystone, so the successful candidate must be comfortable moving between detailed review work, technical and operational problem solving, stakeholder leadership and programme delivery. Diversity and inclusion It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone can be their best. We welcome different perspectives and experiences and aim to make our recruitment process accessible. Reasonable adjustments are available throughout the process. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer . click apply for full job details

National Account Manager / Account Manager London- Hybrid Two opportunities 12 month FTC from January 2027 Flexible on level I'm recruiting for two people to join the UK Sales team of a major international consumer products business , working across a portfolio of well known household brands. These are 12-month FTCs , but there is a real opportunity here for someone to use those 12 months to make a significant move forward in their career. Because there are two roles, the team can be flexible around level and how the accounts are split. I'm not looking for two people with exactly the same background. You might be an NAE ready for a proper step up , an Account Manager/KAM wanting bigger customers and more ownership , or an established National Account Manager looking for your next challenge. Equally, you might currently sit on the retailer side in Buying or Merchandising and want the opportunity to move into Key Account Management. What you will need is experience working with physical products , whether that's fashion, homewares, beauty, gifting or another consumer goods category. You could come from the brand/supplier side, or from Buying or Merchandising within a retailer. If you've been looking at roles and thinking I'd be great at that if someone would just give me the opportunity, this could be it. There's loads to learn, proper account responsibility and the opportunity to work with major UK retailers and some brilliant consumer brands . The roles will cover: Managing and developing key UK retail accounts Building account plans and identifying opportunities for growth Forecasting, ranging and promotional planning Analysing sales performance and using data to make commercial decisions Presenting to customers and managing commercial negotiations Working closely with Marketing, Planning, Operations and Finance For me, the important bit is finding driven, hardworking people with a great attitude , who are commercially switched on and genuinely want to learn and develop. The exact accounts and level of responsibility can be shaped around the experience each person brings. So I'm open to someone who can already do all of this, or someone with the right foundations who's ready to step up and learn it. You'll be joining a fast-paced, high-performing and genuinely collaborative team , based in a fantastic London office with hybrid and flexible working. Yes, it's a contract. But it's also 12 months of experience and responsibility that could be difficult to get without already having done the job . That's what makes these opportunities particularly interesting. If this sounds like the kind of next move you've been looking for, I'd love to hear from you. BH37077

Customer Analytics Manager (12 Month FTC) London (Hybrid, 3 days per week) Up to £70,000 An exciting opportunity has arisen for a Customer Analytics Manager to join a well-established consumer business on a 12-month fixed-term contract. This role offers the chance to lead the customer analytics agenda, shape strategic decision-making, and deliver insights that directly influence customer retention, loyalty, profitability, and growth. You'll work with senior stakeholders across the business and play a key role in driving a customer-centric culture through data. The Company They are a leading consumer-focused retail organisation with a significant UK presence and a large, engaged customer base across both digital and physical channels. Data and analytics are central to their decision-making, with a mature analytics function that supports commercial, customer, marketing, and operational strategy. The wider analytics team brings together specialists across customer analytics, data science, marketing analytics, and AI. Over recent years, they have invested heavily in improving how customer data is used across the business, creating a strong environment for analytics professionals to make a genuine commercial impact. The Role You will: Own the customer analytics agenda, delivering insight across customer behaviour, retention, loyalty, profitability, and lifetime value. Lead customer reporting, KPI tracking, and deep-dive analysis to identify opportunities and risks. Develop meaningful customer segmentation and profiling strategies to support business decision-making. Apply advanced analytical techniques including clustering, regression analysis, predictive modelling, and campaign measurement. Translate complex findings into clear, commercially focused recommendations for senior stakeholders. Build strong relationships across multiple business functions, acting as a trusted analytics partner. Support the ongoing development of customer understanding and help drive data-led decision-making across the organisation. Contribute to analytical best practice and mentor junior team members where required. Your Skills & Experience Strong SQL skills and experience working with large customer datasets. Expertise in customer analytics, customer insight, or CRM analytics. Experience delivering customer segmentation, clustering, predictive modelling, and statistical analysis. Strong data visualisation and reporting experience using modern BI tools. Excellent stakeholder management and communication skills, with the ability to influence non-technical audiences. Exposure to analytical techniques such as k-means clustering, regression modelling, random forest, or similar methods. Experience leading projects and managing multiple priorities in a commercial environment. Previous mentoring or line management experience would be beneficial. What They Offer Opportunity to lead a high-profile customer analytics function. Exposure to senior stakeholders and strategic decision-making. Collaborative analytics environment with strong investment in data and insight capabilities. The chance to make a measurable impact on customer strategy within a well-established business. How to Apply If you are passionate about customer analytics and enjoy turning data into commercially actionable insight, please apply today to learn more about this Customer Analytics Manager opportunity.

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Cygnet Health Care is one of the UK's largest independent providers of mental health care. Cygnet is looking to appoint a Credit Controller to join our growing Head Office Finance team based in Kingshill office. Please note this is a 12 months' FTC covering Maternity Leave. Purpose of the role: This is a role within the Healthcare Credit Control team as a Credit Controller working on the FT ledger. This role ensures all revenue is collected in a timely fashion on a high volume/high value ledger and dealing with the associated queries that come up. Responsibilities will include but are not limited to: Chasing debt by email and sometimes phone. You will have a set of accounts to chase, and ensure all invoices are chased and paid in accordance with our payment terms. Ensuring overdue debt is kept to a minimum with clear status notes and plan on next steps. Dealing with a high level of complex queries and following the query resolution and escalation process. Raising credit requests in line with the credit note policy in a timely manner. To identify any potential delays or high-risk issues on an account and discussing this with the Senior or Credit Control Manager. To attend weekly 1:1's with the team manager to go through a debtor review, ensuring the monthly cash targets are being achiev ed. Good eye for reconciliation and analysis of large groups of data. Building good relationships with customers and ensuring an efficient service is being delivered. Being able to manage and prioritise your workload in a busy environment. Supporting all team members when necessary and during key financial periods. Experience 2 - 3 years' experience of credit control is desirable. Also experience of accounts receivable procedures would be beneficial. Working with large data sets, comfortable with manipulating excel spreadsheets. Strengths Attention to detail. Curious approach to tasks and queries. Accuracy with large data sets. Microsoft Office applications. Ability to prioritise own workload and thrives on ownership. Persistence and determination. Qualities Team Player. Strong communication and relationship-building skills to handle challenging customers conversations and internal queries. A willingness to learn Strong communication and relationship-building skills to handle challenging customers conversations and internal queries. Why Cygnet? We'll offer you Salary of £33,000 per year Hybrid working with 2 days in the office and 3 days WFH Strong career progression opportunities Expert supervision & support Employee referral scheme Contributory pension scheme "Cycle to work" scheme & employee discount savings Blue Light discount card 25 days annual leave plus an additional paid birthday & anniversary day leave. Please note, successful candidates will be required to undergo an enhanced DBS check. What next? If you care about making a difference - we want to talk to you. Click the button to apply

Hygiene Manager - Food Manufacturing Gravesend, Kent Maternity Cover / 9 - 12 month FTC £50,000-£55,000 We're partnered with an established food manufacturing business with a strong reputation for quality, food safety and high manufacturing standards. They're looking for an experienced Hygiene Manager to join their site on a maternity cover basis, taking responsibility for the Hygiene function and leading a large team. This is a key role for someone who understands the demands of a busy food manufacturing environment, takes pride in maintaining high standards and is confident leading people and driving improvements. The Role You'll be responsible for the day-to-day leadership of the Hygiene function, ensuring the site consistently meets food safety, hygiene, legal, customer and BRCGS requirements. You'll lead the Hygiene team, manage cleaning and sanitation standards, monitor performance and work closely with Technical, Production, Engineering and Projects to keep standards high across the site. What You'll Be Doing Leading and developing a large Hygiene team Managing site-wide cleaning, sanitation and deep-cleaning programmes Ensuring hygiene standards meet BRCGS, HACCP, legal and customer requirements Managing Hygiene KPIs, audits, corrective actions and improvement plans Investigating hygiene and contamination issues and driving root-cause analysis Managing Hygiene budgets, labour, chemicals, equipment and associated costs Supporting site projects, new equipment installations and hygienic design Working closely with Technical, Production, Engineering and Projects teams Developing standards, processes and training across the Hygiene function Identifying opportunities to improve efficiency without compromising food safety What We're Looking For Proven experience as a Hygiene Manager within food manufacturing Experience in a high-care or ready-to-eat environment Strong experience leading and developing Hygiene teams Good knowledge of BRCGS, HACCP, food safety and hygiene standards Experience managing budgets, KPIs and operational performance Strong understanding of cleaning, sanitation and hygienic design Confident people leader with strong coaching and communication skills Good problem-solving and continuous improvement experience Comfortable working with senior stakeholders and cross-functional teams HACCP Level 3 essential Hygienic design qualification, formal training or equivalent experience What's On Offer £50,000-£55,000 salary Monday to Friday working pattern Brand-new facilities On-site parking and EV charging Subsidised staff restaurant Staff events Earned wage access This is a great opportunity to lead a large team within an established food manufacturing environment If you're an experienced Hygiene Manager looking for a senior site-based opportunity where you can make a genuine impact across hygiene, food safety and team performance, we'd be interested in hearing from you. Please apply via the link and I'll be in touch to organise a confidential discussion.

Interim Marketing Manager (12-Month FTC) Sedgefield On-site Fixed-Term Contract Starting Early November We're supporting an innovative, technology-led business in the search for an Interim Marketing Manager to join the team on a 12-month fixed-term contract. This is a hands-on role where you'll take ownership of marketing activity across the business, delivering B2B campaigns, managing digital channels, creating engaging content, supporting product launches, and working closely with commercial and technical teams. We're particularly interested in candidates with experience in a technical B2B environment . This could include sectors such as engineering, manufacturing, technology, industrial, scientific, electronics, or other complex product-led businesses. You'll be confident translating technical information into effective marketing campaigns that engage customers and support business growth. Key Requirements: Proven B2B marketing experience Background within a technical, engineering, manufacturing, or technology-led business Strong digital marketing and content creation skills Experience delivering marketing campaigns that support commercial objectives Ability to work effectively with technical and non-technical stakeholders This is an excellent opportunity to join a growing organisation and make an immediate impact during an important period of development. For further information, please apply or get in touch.

Think Specialist Recruitment are delighted to be working with a Global organisation based within the Watford area. This company are a market leader within their field, they have an exciting opportunity for a Degree educated candidate with 1-2 years experience, to join their Brand Marketing team. This position will be working closely with the Brand Marketing Managers, playing a key part in planning, delivering and executing brand plans for the business. This person will need to have 1-2 years experience within Marketing, and due to the fact this company work within the office 4 days, this person will need to be local to the office. Salary - £28,000 - £32,000 depending on experience Monday - Friday 9am - 5pm - 4 days in and 1 day from home Please note - this is an initial 12 month FTC Some of the duties will include: Supporting annual brand plans and coordinating activity across multiple channels Helping lead SEO, eCRM and social activity, working with both internal teams and external agencies Developing and refining messaging across social, PR, SEO and campaign assets Supporting new product launches and working with Product, Trade and Digital teams on go-to-market plans Ensuring product and website content is accurate, engaging, optimised and focused on consumer benefits Briefing agencies, reviewing creative, coordinating feedback and keeping projects moving Ensuring communications consistently reflect brand positioning, tone of voice and visual identity Coordinating activity with internal and external partners to deliver a smooth customer experience Conducting brand, competitor, marketing and retail audits to identify trends, gaps and opportunities Supporting budgets, purchase orders, reporting and day-to-day project management The suitable candidate: Degree Educated candidate 1-2 years experience within a marketing focused role Previous experience delivering marketing campaigns across multiple channels Strong communication skills on all levels both verbal and written Has the ability to multi-task and prioritise a busy workload Can build strong working relationships both internally and externally A good understanding of social media Must be local to Watford Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Customer Analytics Manager Fashion Retail London (Hybrid) 12-Month FTC Up to £70k We're working with a leading British fashion retailer with a large store network, a major online presence and millions of active customers. They're looking to hire a Customer Analytics Manager on a 12-month fixed-term contract. This is a great opportunity for an experienced customer analytics professional to lead a team that has changed how the wider business uses customer data, helping teams such as finance and brand marketing make better customer decisions every day. The role will involve: Owning the customer analytics agenda across customer behaviour, retention, loyalty, profitability and lifetime value Leading customer reporting and deep-dive analysis Turning complex data into clear, commercial recommendations for senior stakeholders Driving advanced analytics, including segmentation, clustering, predictive modelling and campaign measurement Leading customer profiling to identify behavioural trends, opportunities and risks Acting as a trusted analytics partner to stakeholders across the business Building clear customer stories that link behaviour to sales, retention and commercial performance We're particularly interested in candidates with a strong core background in customer analytics and customer insight. You'll need strong SQL and data visualisation skills, as well as hands-on experience with advanced techniques such as segmentation, clustering, regression and predictive modelling (for example k-means and random forest). Strong stakeholder communication is essential, as this role involves influencing senior teams across the business. Line management experience would be a bonus. Salary: Up to £70k + benefits Location: London (hybrid) Contract: 12-month fixed-term contract If interested, please apply below to find out more.