At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's EMEA Customer Success Manager for the Strategic Segment, you will be responsible for a portfolio of Vanta's largest and most complex customers, organizations with 10,000+ employees operating in highly regulated, global environments. This is a senior, high-impact role focused on driving executive alignment, long-term value realization, and measurable business outcomes across complex stakeholder groups. You will serve as a strategic advisor to CISOs, CIOs, Heads of GRC, and executive sponsors, ensuring Vanta is embedded as a critical component of their security and compliance strategy. You will combine deep GRC domain expertise, executive presence, and sophisticated account leadership to drive retention, expansion, and long-term partnership. What you'll do as a Customer Success Manager, Strategic at Vanta: Own post-sales success for a portfolio of Strategic accounts (10,000+ employees), managing complex, global customer environments. Lead executive-level engagement, including C-suite alignment, executive business reviews, and multi-year roadmap planning. Develop and execute comprehensive account success plans tied to measurable business outcomes and customer security objectives. Drive large-scale onboarding and enterprise-wide adoption across multiple business units and geographies. Partner closely with Account Executives to identify and drive expansion opportunities across compliance frameworks, Trust Reports, Risk Management, and additional Vanta solutions. Serve as a trusted GRC advisor, guiding customers through complex regulatory environments such as SOC 2, ISO 27001, ISO 42001, GDPR, HIPAA, and custom frameworks. Provide strategic guidance on scaling security programs, operationalizing continuous compliance, and maturing risk management processes. Navigate and influence complex stakeholder ecosystems including security, IT, legal, procurement, and executive leadership. Act as the voice of the customer, influencing product strategy and cross-functional priorities to improve enterprise readiness and customer outcomes. Proactively manage risk across accounts, including renewal forecasting, stakeholder changes, organisational shifts, and evolving compliance landscapes. Lead cross-functional initiatives with Product, Engineering, Support, and Sales to resolve sophisticated customer challenges. How to be successful in this role: 8+ years of Customer Success experience in a SaaS environment, with at least 3+ years managing large enterprise or strategic accounts. Strong GRC domain expertise, with hands on experience in security compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, ISO 42001, or similar. Proven experience engaging and influencing C-level executives in complex, global organisations. Demonstrated success driving retention and expansion within large, multi-threaded accounts. Experience leading executive business reviews, building multi-year strategic plans, and delivering measurable business outcomes. Ability to manage ambiguity and operate effectively in highly matrixed customer organisations. Strong commercial acumen with experience partnering on large renewals and expansion motions. Exceptional communication skills, with the ability to translate technical security concepts into executive-level business value. Strong analytical and problem-solving skills, with the ability to identify risk and drive proactive account strategies. High level of ownership, accountability, and ability to influence without authority. Open to using AI to amplify their skills and strengthen their work-demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. What you can expect as a Vanta'n: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid Parental Leave for all new parents Health & wellness stipend Remote workspace, internet, and mobile phone stipend Commuter benefits for team members who attend the office Pension matching 25 days of Annual Leave per year and unlimited sick time 8 company-paid holidays Virtual team building activities, lunch and learns, and other company-wide events! Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Feb 28, 2026
Full time
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's EMEA Customer Success Manager for the Strategic Segment, you will be responsible for a portfolio of Vanta's largest and most complex customers, organizations with 10,000+ employees operating in highly regulated, global environments. This is a senior, high-impact role focused on driving executive alignment, long-term value realization, and measurable business outcomes across complex stakeholder groups. You will serve as a strategic advisor to CISOs, CIOs, Heads of GRC, and executive sponsors, ensuring Vanta is embedded as a critical component of their security and compliance strategy. You will combine deep GRC domain expertise, executive presence, and sophisticated account leadership to drive retention, expansion, and long-term partnership. What you'll do as a Customer Success Manager, Strategic at Vanta: Own post-sales success for a portfolio of Strategic accounts (10,000+ employees), managing complex, global customer environments. Lead executive-level engagement, including C-suite alignment, executive business reviews, and multi-year roadmap planning. Develop and execute comprehensive account success plans tied to measurable business outcomes and customer security objectives. Drive large-scale onboarding and enterprise-wide adoption across multiple business units and geographies. Partner closely with Account Executives to identify and drive expansion opportunities across compliance frameworks, Trust Reports, Risk Management, and additional Vanta solutions. Serve as a trusted GRC advisor, guiding customers through complex regulatory environments such as SOC 2, ISO 27001, ISO 42001, GDPR, HIPAA, and custom frameworks. Provide strategic guidance on scaling security programs, operationalizing continuous compliance, and maturing risk management processes. Navigate and influence complex stakeholder ecosystems including security, IT, legal, procurement, and executive leadership. Act as the voice of the customer, influencing product strategy and cross-functional priorities to improve enterprise readiness and customer outcomes. Proactively manage risk across accounts, including renewal forecasting, stakeholder changes, organisational shifts, and evolving compliance landscapes. Lead cross-functional initiatives with Product, Engineering, Support, and Sales to resolve sophisticated customer challenges. How to be successful in this role: 8+ years of Customer Success experience in a SaaS environment, with at least 3+ years managing large enterprise or strategic accounts. Strong GRC domain expertise, with hands on experience in security compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, ISO 42001, or similar. Proven experience engaging and influencing C-level executives in complex, global organisations. Demonstrated success driving retention and expansion within large, multi-threaded accounts. Experience leading executive business reviews, building multi-year strategic plans, and delivering measurable business outcomes. Ability to manage ambiguity and operate effectively in highly matrixed customer organisations. Strong commercial acumen with experience partnering on large renewals and expansion motions. Exceptional communication skills, with the ability to translate technical security concepts into executive-level business value. Strong analytical and problem-solving skills, with the ability to identify risk and drive proactive account strategies. High level of ownership, accountability, and ability to influence without authority. Open to using AI to amplify their skills and strengthen their work-demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. What you can expect as a Vanta'n: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid Parental Leave for all new parents Health & wellness stipend Remote workspace, internet, and mobile phone stipend Commuter benefits for team members who attend the office Pension matching 25 days of Annual Leave per year and unlimited sick time 8 company-paid holidays Virtual team building activities, lunch and learns, and other company-wide events! Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
Feb 27, 2026
Full time
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
Senior Customer Success Manager - EMEA Location: Spain, Italy, or Ireland/UK Remote Why This Role Matters At Qumulo, our customers are at the center of everything we do. We are seeking a strategic, customer-focused, and results-driven Senior Customer Success Manager (CSM) to drive adoption, retention, and expansion for enterprise customers and OEM/Channel partners across EMEA. About Qumulo Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere - at the edge, in the core data center, and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish. Key Requirements Location: Applicants must be residents of Spain, Italy, The Republic of Ireland, or the United Kingdom and legally permitted to work there. Must have professional working proficiency in one or more of the following languages: French, Italian, Spanish, Portuguese Experience: Experience in Customer Success is required; additional experience in Professional Services (PS) or in a Sales Engineer (SE) role is preferred, particularly within Cloud or On-Premises environments. Responsibilities: Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving adoption, retention, and renewals. Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products. Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals. Collaboration: Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience. Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth. Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers. Mentorship: Support and mentor junior CSMs, sharing best practices and driving process improvements. Qualifications: 8+ years in Customer Success, Account Management, or Partner Success within a B2B SaaS startup environment 3+ years as either an SE, PS role is preferred. Proven experience managing enterprise accounts and OEM/Channel partners Strong understanding of SaaS metrics: NRR, churn, adoption, MRR, and ability to leverage data for actionable insights Excellent communication, presentation, and relationship-building skills Experience with CS/CRM tools (e.g., Planhat) Strong project management and organizational skills; able to manage multiple priorities Experience managing a diverse BOB of 100+ accounts of Enterprise & SMB At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data-driven and experimental, and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture, we believe diversity drives innovation. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time. Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.
Feb 27, 2026
Full time
Senior Customer Success Manager - EMEA Location: Spain, Italy, or Ireland/UK Remote Why This Role Matters At Qumulo, our customers are at the center of everything we do. We are seeking a strategic, customer-focused, and results-driven Senior Customer Success Manager (CSM) to drive adoption, retention, and expansion for enterprise customers and OEM/Channel partners across EMEA. About Qumulo Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere - at the edge, in the core data center, and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish. Key Requirements Location: Applicants must be residents of Spain, Italy, The Republic of Ireland, or the United Kingdom and legally permitted to work there. Must have professional working proficiency in one or more of the following languages: French, Italian, Spanish, Portuguese Experience: Experience in Customer Success is required; additional experience in Professional Services (PS) or in a Sales Engineer (SE) role is preferred, particularly within Cloud or On-Premises environments. Responsibilities: Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving adoption, retention, and renewals. Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products. Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals. Collaboration: Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience. Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth. Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers. Mentorship: Support and mentor junior CSMs, sharing best practices and driving process improvements. Qualifications: 8+ years in Customer Success, Account Management, or Partner Success within a B2B SaaS startup environment 3+ years as either an SE, PS role is preferred. Proven experience managing enterprise accounts and OEM/Channel partners Strong understanding of SaaS metrics: NRR, churn, adoption, MRR, and ability to leverage data for actionable insights Excellent communication, presentation, and relationship-building skills Experience with CS/CRM tools (e.g., Planhat) Strong project management and organizational skills; able to manage multiple priorities Experience managing a diverse BOB of 100+ accounts of Enterprise & SMB At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data-driven and experimental, and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture, we believe diversity drives innovation. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time. Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
Feb 23, 2026
Full time
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
We are seeking an individual located in the United Kingdom. This is a remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do The Sr. Director of Customer Success, responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention and expansion across banks, insurance, payments, capital markets and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities Strategy & Leadership Define and execute the finance vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programmes. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity and expansion through structured success plans, territory maps and executive sponsorship programmes. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programmes and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment and account plans. Collaborate with Support and Engineering on incident management, major incident communications and reliability narratives. Operational Excellence Design and operationalise a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast and escalation paths. Own CS budget, capacity planning, hiring plan and productivity benchmarks. What You May Need to be Successful Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organisational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organisational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organised, analytical and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organisation, influence, negotiate and establish mutually agreeable expectations. Diligent, resourceful, versatile and able to multitask. Ability to travel at least 25%. Preferred Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimise and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development) and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees and clients and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, colour, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information or any other area protected by applicable law.
Feb 23, 2026
Full time
We are seeking an individual located in the United Kingdom. This is a remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do The Sr. Director of Customer Success, responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention and expansion across banks, insurance, payments, capital markets and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities Strategy & Leadership Define and execute the finance vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programmes. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity and expansion through structured success plans, territory maps and executive sponsorship programmes. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programmes and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment and account plans. Collaborate with Support and Engineering on incident management, major incident communications and reliability narratives. Operational Excellence Design and operationalise a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast and escalation paths. Own CS budget, capacity planning, hiring plan and productivity benchmarks. What You May Need to be Successful Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organisational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organisational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organised, analytical and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organisation, influence, negotiate and establish mutually agreeable expectations. Diligent, resourceful, versatile and able to multitask. Ability to travel at least 25%. Preferred Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimise and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development) and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees and clients and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, colour, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information or any other area protected by applicable law.