About RedCloud The global supply chain is broken-creating a $2 trillion inventory gap where essential consumer goods fail to reach the people who need them. Brands miss sales, distributors mismanage stock, and retailers face empty shelves. The result? Higher prices, slower growth, and lost opportunity across the board. RedCloud is fixing this. Our RedAI digital trading platform, bulk and retail trading exchanges connect key parts of the supply chain-enabling bulk inventory exchange, streamlined digital payments, and generating vast quantities of aggregated market data. By applying AI and machine learning techniques, we deliver predictive market insight and trading recommendations straight back to the trading environment-facilitating smarter everyday business decisions for our customers, from factory to warehouse to store. Headquartered in London, RedCloud became a publicly listed company on Nasdaq (RCT) in March 2025. With a diverse team spanning many nationalities and operations across Africa, the Middle East, Europe, and Latin America. We're building a more connected and efficient global trade network. Our AI labs are busy exploring the next generation of smart AI agents and deeper FMCG market intelligence for the benefit of our customers across a growing operational footprint. The role The ideal candidate will bring strong leadership experience in data science, strategic vision for data-driven initiatives, and a proven track record of delivering business impact. Key requirements are a deep technical understanding of data science, machine learning, and MLOps, alongside the ability to build and lead teams, communicate complex ideas to stakeholders, and align data strategy with broader business goals. You will play an integral role, taking ownership of a team focused on designing, developing, and deploying ML systems to solve real world problems and enhance business processes, leveraging cloud platforms to build, train, and scale ML models. As Head of Data Science, you will lead the development and implementation of state of the art algorithms, including Computer Vision techniques, LLMs and other GenAI models. Collaborating closely with multiple stakeholders and cross functional teams, including Data and Software engineers, to integrate AI solutions into existing systems. Working with Product and business stakeholders to understand challenges and translate them into efficient AI driven products aligned with broader business goals. Keeping up with the latest advancements in AI, research new techniques and implement them to enhance the performance and accuracy of solutions. What You'll Do Strategic leadership: Develop and implement data science and AI strategies, aligning them with company wide objectives. Team leadership: Build, manage, and inspire a high performing data science team through setting objectives, performance management, and talent development. Technical direction: Define the technical roadmap, champion best practices, and drive the transition to production level machine learning engineering. Stakeholder management: Collaborate with senior leaders and other stakeholders to identify new opportunities and ensure data science solutions meet business needs. Innovation and delivery: Oversee the design, development, and deployment of data science solutions, from research to production, and maintain a focus on innovation. Communication: Translate complex data science concepts into clear, compelling, and user friendly information for various audiences, including senior leadership. Governance and ethics: Ensure data governance and ethics are embedded in organizational strategy and champion these principles across the company. What you'll need Leadership and management: Significant experience as a senior leader in a data science or AI related role, with a track record of managing multi disciplinary teams and budgets. Technical expertise: Deep technical knowledge of the entire data science lifecycle, including data engineering, machine learning, and MLOps. Programming and analytics: Proficiency in programming languages such as Python, R, or SQL, and experience with various data science and machine learning libraries. Experience with libraries/frameworks like NumPy, Pandas, SciPy, Scikit learn, TensorFlow, PyTorch, Transformers, Langchain, Streamlit, or Gradio, among others. Experience with cloud based tools for production use (e.g., AWS SageMaker, AWS Bedrock, Vertex AI, Azure Machine Learning, Azure OpenAI). Knowledge of databases and data technologies, such as Snowflake, BigQuery, and relational databases like SQL. Business acumen: Strong understanding of how to apply data science techniques to solve business problems and deliver tangible value. Communication and influence: Excellent communication skills with the ability to build trust, influence stakeholders, and advocate for data driven decisions. Project management: Proven ability to scope, design, implement, and evaluate data science projects to tight deadlines. Even if you don't meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we're looking for. Benefits Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity. Plus, you will get: 25 Days Annual leave, increasing to 26 days after 12 months in the business Enhanced CompanyPension (Matched up to 5% & Salary Sacrifice) Healthcare Cashplan with Medicash Private Healthcare with Aviva Life Insurance with AIG Happl, our benefit platform which provides access to pre negotiated discounts on a wide variety of services including entertainment, food, and fitness. Stock / Equity Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on! RedCloud I We're growing! RedCloud I Red101 App I Open Commerce
Feb 13, 2026
Full time
About RedCloud The global supply chain is broken-creating a $2 trillion inventory gap where essential consumer goods fail to reach the people who need them. Brands miss sales, distributors mismanage stock, and retailers face empty shelves. The result? Higher prices, slower growth, and lost opportunity across the board. RedCloud is fixing this. Our RedAI digital trading platform, bulk and retail trading exchanges connect key parts of the supply chain-enabling bulk inventory exchange, streamlined digital payments, and generating vast quantities of aggregated market data. By applying AI and machine learning techniques, we deliver predictive market insight and trading recommendations straight back to the trading environment-facilitating smarter everyday business decisions for our customers, from factory to warehouse to store. Headquartered in London, RedCloud became a publicly listed company on Nasdaq (RCT) in March 2025. With a diverse team spanning many nationalities and operations across Africa, the Middle East, Europe, and Latin America. We're building a more connected and efficient global trade network. Our AI labs are busy exploring the next generation of smart AI agents and deeper FMCG market intelligence for the benefit of our customers across a growing operational footprint. The role The ideal candidate will bring strong leadership experience in data science, strategic vision for data-driven initiatives, and a proven track record of delivering business impact. Key requirements are a deep technical understanding of data science, machine learning, and MLOps, alongside the ability to build and lead teams, communicate complex ideas to stakeholders, and align data strategy with broader business goals. You will play an integral role, taking ownership of a team focused on designing, developing, and deploying ML systems to solve real world problems and enhance business processes, leveraging cloud platforms to build, train, and scale ML models. As Head of Data Science, you will lead the development and implementation of state of the art algorithms, including Computer Vision techniques, LLMs and other GenAI models. Collaborating closely with multiple stakeholders and cross functional teams, including Data and Software engineers, to integrate AI solutions into existing systems. Working with Product and business stakeholders to understand challenges and translate them into efficient AI driven products aligned with broader business goals. Keeping up with the latest advancements in AI, research new techniques and implement them to enhance the performance and accuracy of solutions. What You'll Do Strategic leadership: Develop and implement data science and AI strategies, aligning them with company wide objectives. Team leadership: Build, manage, and inspire a high performing data science team through setting objectives, performance management, and talent development. Technical direction: Define the technical roadmap, champion best practices, and drive the transition to production level machine learning engineering. Stakeholder management: Collaborate with senior leaders and other stakeholders to identify new opportunities and ensure data science solutions meet business needs. Innovation and delivery: Oversee the design, development, and deployment of data science solutions, from research to production, and maintain a focus on innovation. Communication: Translate complex data science concepts into clear, compelling, and user friendly information for various audiences, including senior leadership. Governance and ethics: Ensure data governance and ethics are embedded in organizational strategy and champion these principles across the company. What you'll need Leadership and management: Significant experience as a senior leader in a data science or AI related role, with a track record of managing multi disciplinary teams and budgets. Technical expertise: Deep technical knowledge of the entire data science lifecycle, including data engineering, machine learning, and MLOps. Programming and analytics: Proficiency in programming languages such as Python, R, or SQL, and experience with various data science and machine learning libraries. Experience with libraries/frameworks like NumPy, Pandas, SciPy, Scikit learn, TensorFlow, PyTorch, Transformers, Langchain, Streamlit, or Gradio, among others. Experience with cloud based tools for production use (e.g., AWS SageMaker, AWS Bedrock, Vertex AI, Azure Machine Learning, Azure OpenAI). Knowledge of databases and data technologies, such as Snowflake, BigQuery, and relational databases like SQL. Business acumen: Strong understanding of how to apply data science techniques to solve business problems and deliver tangible value. Communication and influence: Excellent communication skills with the ability to build trust, influence stakeholders, and advocate for data driven decisions. Project management: Proven ability to scope, design, implement, and evaluate data science projects to tight deadlines. Even if you don't meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we're looking for. Benefits Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity. Plus, you will get: 25 Days Annual leave, increasing to 26 days after 12 months in the business Enhanced CompanyPension (Matched up to 5% & Salary Sacrifice) Healthcare Cashplan with Medicash Private Healthcare with Aviva Life Insurance with AIG Happl, our benefit platform which provides access to pre negotiated discounts on a wide variety of services including entertainment, food, and fitness. Stock / Equity Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on! RedCloud I We're growing! RedCloud I Red101 App I Open Commerce
E-commerce Director Devon ROLE SUMMARY Reporting to the CEO, the Director of Ecommerce will lead all digital activity across the business, with full ownership of e-commerce, performance marketing and website trading. The role is accountable for the website technology stack, ongoing development and optimisation, forecasting and strategic planning, and for driving data led insight to deliver growth across our Group of brands. RESPONSIBILITIES Set and lead the Group digital and performance marketing strategy, providing clear direction across Performance Marketing, E-commerce Trading, CRM/Email, Marketplaces and Social. Build, lead and scale an in-house Group performance marketing function, acting as a centre of excellence for acquisition, optimisation and growth. Own digital revenue performance, with accountability for customer acquisition, retention, lifetime value and contribution by channel and territory. Define and deliver Group-wide acquisition and retention strategies, setting clear targets, KPIs and accountability across teams. Partner closely with Brand MDs and senior marketing leaders to optimise media investment, trading priorities and performance outcomes. Lead forecasting, budgeting and 6-monthly growth planning for all digital channels, ensuring alignment with profitability and Group growth ambitions. Drive a rigorous, data-led approach to attribution, incrementality and channel performance, improving commercial decision-making across markets. Develop a deep understanding of customer lifetime value by brand, territory and channel to continuously optimise marketing effectiveness. Own the digital trading and optimisation agenda, including CRO programmes, UX improvements and on-site performance. Lead the digital technology and web development roadmap alongside the Group Head of IT, ensuring platforms scale with performance ambition. Establish and optimise customer lifecycle strategies across all brands to improve acquisition efficiency, engagement and retention. Lead the development and launch of marketplace strategies as incremental growth channels. Analyse product and trading performance by territory to inform performance marketing and commercial plans. Represent digital and performance marketing at weekly trading meetings and monthly Board meetings, providing clear insight, challenge and leadership. Stay ahead of performance marketing, e-commerce and digital innovation, ensuring the Group remains competitive and commercially progressive. Lead by example in embedding the Group's values, ensuring social and environmental performance is upheld in line with the CSR policy. Undertake additional leadership responsibilities as required to support the growth and performance of the Group. EXPERIENCE REQUIREMENTS & SKILLS & CAPABILITIES Proven E-commerce leadership experience, with at least 8 years in e-commerce and a minimum of 3 years operating at Director or Senior Head of level. Strong retail background (minimum 5 years), ideally within fashion or lifestyle brands. Experience working within a small to medium-sized business, demonstrating comfort with pace, ambiguity and hands-on delivery A Performance marketing expert, with experience managing significant marketing budgets of customer acquisition and retention. Deep expertise in performance marketing, including ownership of significant acquisition and retention budgets across paid media, SEO, affiliates and marketplaces where relevant. Advanced CRM capability, including customer segmentation, lifecycle marketing and retention strategies, underpinned by strong numerical and analytical skills. Commercially astute, with experience owning trading performance, forecasting, budgeting and delivering revenue and margin targets. Experience managing, coaching and developing a small, high-performing e-commerce or digital team. Strong track record of managing and optimising external agencies and specialist partners. Confident working cross-functionally with Brand, Buying, Merchandising, IT, Operations and Finance. Operationally hands-on, with the ability to move between strategy and execution as required. Excellent written and verbal communication skills, with the ability to influence at senior and board level. BH35470
Feb 12, 2026
Full time
E-commerce Director Devon ROLE SUMMARY Reporting to the CEO, the Director of Ecommerce will lead all digital activity across the business, with full ownership of e-commerce, performance marketing and website trading. The role is accountable for the website technology stack, ongoing development and optimisation, forecasting and strategic planning, and for driving data led insight to deliver growth across our Group of brands. RESPONSIBILITIES Set and lead the Group digital and performance marketing strategy, providing clear direction across Performance Marketing, E-commerce Trading, CRM/Email, Marketplaces and Social. Build, lead and scale an in-house Group performance marketing function, acting as a centre of excellence for acquisition, optimisation and growth. Own digital revenue performance, with accountability for customer acquisition, retention, lifetime value and contribution by channel and territory. Define and deliver Group-wide acquisition and retention strategies, setting clear targets, KPIs and accountability across teams. Partner closely with Brand MDs and senior marketing leaders to optimise media investment, trading priorities and performance outcomes. Lead forecasting, budgeting and 6-monthly growth planning for all digital channels, ensuring alignment with profitability and Group growth ambitions. Drive a rigorous, data-led approach to attribution, incrementality and channel performance, improving commercial decision-making across markets. Develop a deep understanding of customer lifetime value by brand, territory and channel to continuously optimise marketing effectiveness. Own the digital trading and optimisation agenda, including CRO programmes, UX improvements and on-site performance. Lead the digital technology and web development roadmap alongside the Group Head of IT, ensuring platforms scale with performance ambition. Establish and optimise customer lifecycle strategies across all brands to improve acquisition efficiency, engagement and retention. Lead the development and launch of marketplace strategies as incremental growth channels. Analyse product and trading performance by territory to inform performance marketing and commercial plans. Represent digital and performance marketing at weekly trading meetings and monthly Board meetings, providing clear insight, challenge and leadership. Stay ahead of performance marketing, e-commerce and digital innovation, ensuring the Group remains competitive and commercially progressive. Lead by example in embedding the Group's values, ensuring social and environmental performance is upheld in line with the CSR policy. Undertake additional leadership responsibilities as required to support the growth and performance of the Group. EXPERIENCE REQUIREMENTS & SKILLS & CAPABILITIES Proven E-commerce leadership experience, with at least 8 years in e-commerce and a minimum of 3 years operating at Director or Senior Head of level. Strong retail background (minimum 5 years), ideally within fashion or lifestyle brands. Experience working within a small to medium-sized business, demonstrating comfort with pace, ambiguity and hands-on delivery A Performance marketing expert, with experience managing significant marketing budgets of customer acquisition and retention. Deep expertise in performance marketing, including ownership of significant acquisition and retention budgets across paid media, SEO, affiliates and marketplaces where relevant. Advanced CRM capability, including customer segmentation, lifecycle marketing and retention strategies, underpinned by strong numerical and analytical skills. Commercially astute, with experience owning trading performance, forecasting, budgeting and delivering revenue and margin targets. Experience managing, coaching and developing a small, high-performing e-commerce or digital team. Strong track record of managing and optimising external agencies and specialist partners. Confident working cross-functionally with Brand, Buying, Merchandising, IT, Operations and Finance. Operationally hands-on, with the ability to move between strategy and execution as required. Excellent written and verbal communication skills, with the ability to influence at senior and board level. BH35470
E-commerce Director Devon ROLE SUMMARY Reporting to the CEO, the Director of Ecommerce will lead all digital activity across the business, with full ownership of e-commerce, performance marketing and website trading. The role is accountable for the website technology stack, ongoing development and optimisation, forecasting and strategic planning, and for driving data led insight to deliver growt click apply for full job details
Feb 12, 2026
Full time
E-commerce Director Devon ROLE SUMMARY Reporting to the CEO, the Director of Ecommerce will lead all digital activity across the business, with full ownership of e-commerce, performance marketing and website trading. The role is accountable for the website technology stack, ongoing development and optimisation, forecasting and strategic planning, and for driving data led insight to deliver growt click apply for full job details
Senior Ecommerce Manager Sports Apparel Retailer North West Zachary Daniels Recruitment is delighted to be supporting this fabulous UK success story, a business that has grown exponentially within the sports apparel industry over the last 5 years, with the appointment of an experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial acumen, strategic planning, data-led decision making and hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 4+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital trading levers. Analytical mindset with the ability to translate data into actions. Comfortable working in a fast-paced, growing brand environment. Strong communication skills, able to collaborate across marketing, ops, and creative teams. Strong commercial mindset with a track record of delivering results. Salary/Package: Competitive salary. Sliding scale annual bonus scheme. Flexible working hours. Enhanced employer pension contributions. Private healthcare. 26 days holidays plus bank holidays. 40% staff discount. Death in service scheme: 4x annual salary payout. Free on-site gym. Free on-site EV chargers. BH34504
Feb 11, 2026
Full time
Senior Ecommerce Manager Sports Apparel Retailer North West Zachary Daniels Recruitment is delighted to be supporting this fabulous UK success story, a business that has grown exponentially within the sports apparel industry over the last 5 years, with the appointment of an experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial acumen, strategic planning, data-led decision making and hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 4+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital trading levers. Analytical mindset with the ability to translate data into actions. Comfortable working in a fast-paced, growing brand environment. Strong communication skills, able to collaborate across marketing, ops, and creative teams. Strong commercial mindset with a track record of delivering results. Salary/Package: Competitive salary. Sliding scale annual bonus scheme. Flexible working hours. Enhanced employer pension contributions. Private healthcare. 26 days holidays plus bank holidays. 40% staff discount. Death in service scheme: 4x annual salary payout. Free on-site gym. Free on-site EV chargers. BH34504
E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to 45k + Bonus, 25 Days Holiday A commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. Known for uniting teams, owning key decisions, and delivering high-impact trading results, this Ecommerce Trading Manager plays a central role in accelerating growth within a fast-paced multichannel environment. Key Responsibilities Leads the full trading strategy, aligning product, site experience, and marketing under clear commercial direction. Owns weekly trading reviews, delivering insight-led actions and recommendations to senior leadership. Manages category, pricing, promotions, and campaign decisions to maximise sales and margin. Oversees commercial budgets, ensuring efficient, data-driven investment. Guides and develops the Trading team, driving clarity, high performance, and collaboration. Works closely with Buying and Merchandising to shape product priorities and stock flow. Steers digital marketing and CRM activity to ensure alignment with trading goals. Owns onsite execution, approving homepage, navigation, and landing page changes to optimise conversion. To be considered for the position of Ecommerce Trading Manager, you will offer: Proven experience in ecommerce trading or commercial digital roles, ideally within retail or fashion. Strong analytical skills and confidence making data-led decisions. A deep understanding of trading levers across digital marketing, CRM, and onsite performance. Clear communication and influencing ability across multiple teams and senior stakeholders. The Ecommerce Trading Manager offers strong commercial judgement, ownership, and the ability to thrive in a fast-paced environment. Excellent organisation and project management skills, with a proactive, collaborative mindset. Apply today to find out more. BH35024
Feb 10, 2026
Full time
E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to 45k + Bonus, 25 Days Holiday A commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. Known for uniting teams, owning key decisions, and delivering high-impact trading results, this Ecommerce Trading Manager plays a central role in accelerating growth within a fast-paced multichannel environment. Key Responsibilities Leads the full trading strategy, aligning product, site experience, and marketing under clear commercial direction. Owns weekly trading reviews, delivering insight-led actions and recommendations to senior leadership. Manages category, pricing, promotions, and campaign decisions to maximise sales and margin. Oversees commercial budgets, ensuring efficient, data-driven investment. Guides and develops the Trading team, driving clarity, high performance, and collaboration. Works closely with Buying and Merchandising to shape product priorities and stock flow. Steers digital marketing and CRM activity to ensure alignment with trading goals. Owns onsite execution, approving homepage, navigation, and landing page changes to optimise conversion. To be considered for the position of Ecommerce Trading Manager, you will offer: Proven experience in ecommerce trading or commercial digital roles, ideally within retail or fashion. Strong analytical skills and confidence making data-led decisions. A deep understanding of trading levers across digital marketing, CRM, and onsite performance. Clear communication and influencing ability across multiple teams and senior stakeholders. The Ecommerce Trading Manager offers strong commercial judgement, ownership, and the ability to thrive in a fast-paced environment. Excellent organisation and project management skills, with a proactive, collaborative mindset. Apply today to find out more. BH35024
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 02, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Paying up to £42k + Hybrid Working + Benefits A fast-growing, innovative business in Rochdale is seeking a driven Senior Marketplace Executive to lead and expand their UK marketplace operations. This permanent role offers the chance to take full ownership of key channels, driving sales growth and operational excellence in a dynamic, results-driven environment. THE JOB You will work closely with the Brand and Ecommerce Managers to shape marketplace strategy, plan promotions, and deliver high-impact campaigns that drive commercial success. This role is ideal for an experienced Marketplace Executive eager to take full ownership of a diverse, fast-growing product portfolio in a dynamic environment. Key Responsibilities: Own and grow the Amazon account, ensuring operational excellence, sales growth, and compliance with marketplace policies Manage and optimise product listings, pricing, inventory, promotions, and advertising across Amazon and other marketplaces Plan and execute the annual trading calendar and major events (Black Friday, Prime Day, seasonal campaigns), aligning with business and brand objectives Lead new product launches, ensuring listings are accurate, optimised, and performance-driven through collaboration with Brand and Ecommerce teams Develop and refine Amazon paid advertising and marketplace strategies using data-led insights, performance analysis, and competitor benchmarking Identify new growth opportunities and emerging trends, producing regular reports and recommendations to guide senior leadership decisions Oversee large SKU management, problem-solving, and multi-project execution with a focus on efficiency, accuracy, and impact THE PERSON Proven experience managing UK Amazon accounts and multiple marketplaces, with expertise in Prime, paid advertising, content optimisation, and trading events like Black Friday and Prime Day Strong commercial acumen, managing complex SKU assortments, driving measurable growth, and deriving actionable insights from data Excellent collaboration and communication skills, able to work effectively with cross-functional teams and independently in a fast-paced environment Results-driven, adaptable self-starter with a passion for eCommerce, digital marketing, and continuous learning THE BENEFITS Flexible Working Opportunities 22 days holiday + the bank holidays (with the option to WFH during the bank holidays to gain additional days leave of your choice) Pension Scheme 50% Employee Discount Healthcare and Wellbeing Programme Company Sick Pay Free, On-site Parking Death in Service Scheme Bereavement Leave and Pay A full calendar of employee engagement events throughout the year If you are a skilled Marketplace Executive ready to lead, grow the brand, and deliver measurable results in the UK marketplace, we want to hear from you. Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.
Jan 27, 2026
Full time
Paying up to £42k + Hybrid Working + Benefits A fast-growing, innovative business in Rochdale is seeking a driven Senior Marketplace Executive to lead and expand their UK marketplace operations. This permanent role offers the chance to take full ownership of key channels, driving sales growth and operational excellence in a dynamic, results-driven environment. THE JOB You will work closely with the Brand and Ecommerce Managers to shape marketplace strategy, plan promotions, and deliver high-impact campaigns that drive commercial success. This role is ideal for an experienced Marketplace Executive eager to take full ownership of a diverse, fast-growing product portfolio in a dynamic environment. Key Responsibilities: Own and grow the Amazon account, ensuring operational excellence, sales growth, and compliance with marketplace policies Manage and optimise product listings, pricing, inventory, promotions, and advertising across Amazon and other marketplaces Plan and execute the annual trading calendar and major events (Black Friday, Prime Day, seasonal campaigns), aligning with business and brand objectives Lead new product launches, ensuring listings are accurate, optimised, and performance-driven through collaboration with Brand and Ecommerce teams Develop and refine Amazon paid advertising and marketplace strategies using data-led insights, performance analysis, and competitor benchmarking Identify new growth opportunities and emerging trends, producing regular reports and recommendations to guide senior leadership decisions Oversee large SKU management, problem-solving, and multi-project execution with a focus on efficiency, accuracy, and impact THE PERSON Proven experience managing UK Amazon accounts and multiple marketplaces, with expertise in Prime, paid advertising, content optimisation, and trading events like Black Friday and Prime Day Strong commercial acumen, managing complex SKU assortments, driving measurable growth, and deriving actionable insights from data Excellent collaboration and communication skills, able to work effectively with cross-functional teams and independently in a fast-paced environment Results-driven, adaptable self-starter with a passion for eCommerce, digital marketing, and continuous learning THE BENEFITS Flexible Working Opportunities 22 days holiday + the bank holidays (with the option to WFH during the bank holidays to gain additional days leave of your choice) Pension Scheme 50% Employee Discount Healthcare and Wellbeing Programme Company Sick Pay Free, On-site Parking Death in Service Scheme Bereavement Leave and Pay A full calendar of employee engagement events throughout the year If you are a skilled Marketplace Executive ready to lead, grow the brand, and deliver measurable results in the UK marketplace, we want to hear from you. Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.
Head of eCommerce National Furniture & Home Retailer - Senior Leadership Role £70,000 - £85,000 + Benefits Birmingham Based - 5 days on-site A well established, fast growing retailer in the furniture and home sector is entering a major phase of digital transformation. With a strong national store presence and all products available online, the business is now seeking a commercially sharp and hands on Head of eCommerce to accelerate its digital growth. This is a pivotal leadership role reporting directly into the Founder and working closely with Finance and key stakeholders. You'll operate with pace, autonomy, and full ownership of the ecommerce strategy and performance. About the Role As Head of eCommerce, you will take full responsibility for transforming the online channel into a significant and scalable revenue stream. This includes shaping the digital roadmap, driving the commercial plan, and ensuring an exceptional online customer experience. You'll be a decisive, action oriented operator, someone who thrives in fast moving environments, is comfortable with "test and learn," and enjoys building as much as optimising. If something works, the business moves quickly on it. Key Responsibilities Commercial Leadership Own and manage the full ecommerce P&L. Set growth targets and deliver revenue, margin and profitability goals. Drive commercial levers including acquisition, conversion, AOV, and repeat purchase. Digital Experience & Website Ownership Lead ongoing website development with external partners and agencies. Own the UX roadmap to ensure seamless navigation, merchandising, and checkout experience. Ensure all in store products are accurately represented and optimised online. Develop category and product strategies including a more online friendly assortment (including ranges aligned with leading D2C suppliers) Marketing & Growth Oversee all digital performance channels including Paid Search, Paid Social, SEO, CRM and retention. Ensure campaigns deliver strong ROI, clear attribution and commercial impact. Drive data led decision making across all digital touchpoints. Leadership & Cross Functional Collaboration Work closely with the Founder and Finance Director, contributing to commercial strategy and trading decisions. Collaborate with Buying, Operations, Logistics and Retail to ensure consistency across all channels. Build and mentor a high performing ecommerce and digital team as the function scales. About You You will be a proven ecommerce leader with experience scaling online performance within retail categories such as furniture, home, bulky goods, or other high value D2C sectors. You will bring: A strong bias for action, you get things done and make decisions at pace. Experience managing an ecommerce P&L between £10m-£100m+. Hands on leadership style: strategic enough to lead, practical enough to execute. A test and learn mindset with proven ability to deliver uplift quickly. Credibility to influence senior stakeholders, including founders. A track record of building or transforming ecommerce capability. Why This Role Is Different This isn't a maintenance role, it's a build, grow and scale mandate within a business that genuinely backs digital. You'll have full support and respect from the leadership team, alongside the autonomy to make impactful decisions quickly.
Jan 23, 2026
Full time
Head of eCommerce National Furniture & Home Retailer - Senior Leadership Role £70,000 - £85,000 + Benefits Birmingham Based - 5 days on-site A well established, fast growing retailer in the furniture and home sector is entering a major phase of digital transformation. With a strong national store presence and all products available online, the business is now seeking a commercially sharp and hands on Head of eCommerce to accelerate its digital growth. This is a pivotal leadership role reporting directly into the Founder and working closely with Finance and key stakeholders. You'll operate with pace, autonomy, and full ownership of the ecommerce strategy and performance. About the Role As Head of eCommerce, you will take full responsibility for transforming the online channel into a significant and scalable revenue stream. This includes shaping the digital roadmap, driving the commercial plan, and ensuring an exceptional online customer experience. You'll be a decisive, action oriented operator, someone who thrives in fast moving environments, is comfortable with "test and learn," and enjoys building as much as optimising. If something works, the business moves quickly on it. Key Responsibilities Commercial Leadership Own and manage the full ecommerce P&L. Set growth targets and deliver revenue, margin and profitability goals. Drive commercial levers including acquisition, conversion, AOV, and repeat purchase. Digital Experience & Website Ownership Lead ongoing website development with external partners and agencies. Own the UX roadmap to ensure seamless navigation, merchandising, and checkout experience. Ensure all in store products are accurately represented and optimised online. Develop category and product strategies including a more online friendly assortment (including ranges aligned with leading D2C suppliers) Marketing & Growth Oversee all digital performance channels including Paid Search, Paid Social, SEO, CRM and retention. Ensure campaigns deliver strong ROI, clear attribution and commercial impact. Drive data led decision making across all digital touchpoints. Leadership & Cross Functional Collaboration Work closely with the Founder and Finance Director, contributing to commercial strategy and trading decisions. Collaborate with Buying, Operations, Logistics and Retail to ensure consistency across all channels. Build and mentor a high performing ecommerce and digital team as the function scales. About You You will be a proven ecommerce leader with experience scaling online performance within retail categories such as furniture, home, bulky goods, or other high value D2C sectors. You will bring: A strong bias for action, you get things done and make decisions at pace. Experience managing an ecommerce P&L between £10m-£100m+. Hands on leadership style: strategic enough to lead, practical enough to execute. A test and learn mindset with proven ability to deliver uplift quickly. Credibility to influence senior stakeholders, including founders. A track record of building or transforming ecommerce capability. Why This Role Is Different This isn't a maintenance role, it's a build, grow and scale mandate within a business that genuinely backs digital. You'll have full support and respect from the leadership team, alongside the autonomy to make impactful decisions quickly.
Buyer - Gardening/Seasonal Online Retailer - Home and Garden London/Hybrid Salary up to £50K Basic Zachary Daniels Recruitment are partnered with a multichannel retailer, on the appointment of a Buyer - Gardening/Seasonal, to own category performance across garden and seasonal ranges, for the online business. Requiring 2 days a week in the office and 3 days from home, our client offers a high degree of flexibility for a commercially minded and passionate Buyer. Overall Purpose Play a key role in driving the commercial success of a growing ecommerce business through the delivery of a competitive drop ship proposition. Own the development, execution and optimisation of cross-category DSV ranges in line with the wider category and trading strategy Support business growth ambitions by expanding existing ranges and introducing new suppliers and products that strengthen the overall customer offer Key Responsibilities Deliver commercial performance across DSV sales, margin and returns, ensuring targets are consistently met or exceeded Lead the development and execution of the DSV range in line with category strategies, identifying and unlocking growth opportunities across priority categories Partner closely with Buying Managers to identify range gaps, customer needs and product opportunities Source, onboard and manage new DSV suppliers, owning negotiations from initial engagement through to products going live online Build and maintain strong supplier relationships, ensuring ongoing availability, competitive pricing and commercial alignment Negotiate supplier terms, cost prices and funding contributions to support margin targets and additional revenue streams Identify opportunities for supplier-funded activity and advertising revenue, contributing to agreed annual income targets Work cross-functionally with Buying, Digital, Merchandising and other teams to ensure product ambitions are delivered effectively online Follow established business processes to onboard new suppliers and products efficiently and compliantly Continuously review range performance, analysing results to identify root causes and implement corrective actions where required Maintain a deep understanding of assigned categories, market trends and competitor activity To be considered for the position of Buyer - Gardening/Seasonal, you will offer the following: Background in multi-category buying and/or drop-ship buying within an ecommerce business Passionate about product, customer experience and commercial performance Confident challenging constructively and influencing both internal and external stakeholders Proactive, commercially minded and comfortable working in a fast-paced, growth-oriented environment Strong communicator with the ability to manage multiple relationships effectively Detail-oriented, organised and capable of balancing strategic thinking with hands-on delivery Apply today to be considered for the position of Buyer. BH35326
Jan 23, 2026
Full time
Buyer - Gardening/Seasonal Online Retailer - Home and Garden London/Hybrid Salary up to £50K Basic Zachary Daniels Recruitment are partnered with a multichannel retailer, on the appointment of a Buyer - Gardening/Seasonal, to own category performance across garden and seasonal ranges, for the online business. Requiring 2 days a week in the office and 3 days from home, our client offers a high degree of flexibility for a commercially minded and passionate Buyer. Overall Purpose Play a key role in driving the commercial success of a growing ecommerce business through the delivery of a competitive drop ship proposition. Own the development, execution and optimisation of cross-category DSV ranges in line with the wider category and trading strategy Support business growth ambitions by expanding existing ranges and introducing new suppliers and products that strengthen the overall customer offer Key Responsibilities Deliver commercial performance across DSV sales, margin and returns, ensuring targets are consistently met or exceeded Lead the development and execution of the DSV range in line with category strategies, identifying and unlocking growth opportunities across priority categories Partner closely with Buying Managers to identify range gaps, customer needs and product opportunities Source, onboard and manage new DSV suppliers, owning negotiations from initial engagement through to products going live online Build and maintain strong supplier relationships, ensuring ongoing availability, competitive pricing and commercial alignment Negotiate supplier terms, cost prices and funding contributions to support margin targets and additional revenue streams Identify opportunities for supplier-funded activity and advertising revenue, contributing to agreed annual income targets Work cross-functionally with Buying, Digital, Merchandising and other teams to ensure product ambitions are delivered effectively online Follow established business processes to onboard new suppliers and products efficiently and compliantly Continuously review range performance, analysing results to identify root causes and implement corrective actions where required Maintain a deep understanding of assigned categories, market trends and competitor activity To be considered for the position of Buyer - Gardening/Seasonal, you will offer the following: Background in multi-category buying and/or drop-ship buying within an ecommerce business Passionate about product, customer experience and commercial performance Confident challenging constructively and influencing both internal and external stakeholders Proactive, commercially minded and comfortable working in a fast-paced, growth-oriented environment Strong communicator with the ability to manage multiple relationships effectively Detail-oriented, organised and capable of balancing strategic thinking with hands-on delivery Apply today to be considered for the position of Buyer. BH35326
Head of Creative Online Retailer - Home / General Merchandise London / Hybrid Salary up to 75k A high-growth online retail business is seeking a Head of Creative to define and lead its creative vision across a digital-first operation. This is a senior, hands-on role for an experienced creative leader with deep expertise across photography, graphic design and art direction , alongside broader brand and content creation. Working closely with founders and senior stakeholders, the Head of Creative will shape how the brand looks, feels and communicates across all customer-facing touchpoints, ensuring creative output is distinctive, consistent and commercially effective. Operating in a fast-paced scale-up environment, the Head of Creative will be comfortable setting creative direction and standards, while remaining closely involved in day-to-day execution. Key Responsibilities Own and deliver the overall creative vision aligned to brand and commercial objectives Define, evolve and protect the brand's visual identity, creative guidelines and tone Lead art direction across photography, graphic design and content , ensuring a high standard of execution Oversee ecommerce photography, lifestyle shoots, campaign visuals and product imagery Guide graphic design across digital assets, campaigns, site content and brand materials Ensure creative consistency across all online and customer-facing touchpoints Partner closely with marketing, ecommerce and product teams to support trading and growth goals Translate brand strategy into compelling creative ideas and executions Act as a senior creative voice within the business, influencing brand and customer experience decisions Manage and develop internal creative teams, agencies, photographers and freelance partners Build scalable creative processes that balance speed, quality and ambition The Candidate Proven experience in a senior creative role within ecommerce, online retail or a digital-first brand Strong background in art direction, photography and graphic design Experience leading creative output across multiple formats and platforms Comfortable operating as a player-manager in a scale-up environment Highly collaborative, able to work closely with founders and senior leaders Commercially aware, with the ability to connect creative decisions to business outcomes Confident managing agencies, photographers, designers and freelance partners Within 12 months, the Head of Creative will have elevated visual quality and consistency across photography, design and digital content, strengthened brand recognition, and built a scalable creative foundation that supports continued ecommerce growth. Apply today to find out more and be considered. BH35120
Jan 23, 2026
Full time
Head of Creative Online Retailer - Home / General Merchandise London / Hybrid Salary up to 75k A high-growth online retail business is seeking a Head of Creative to define and lead its creative vision across a digital-first operation. This is a senior, hands-on role for an experienced creative leader with deep expertise across photography, graphic design and art direction , alongside broader brand and content creation. Working closely with founders and senior stakeholders, the Head of Creative will shape how the brand looks, feels and communicates across all customer-facing touchpoints, ensuring creative output is distinctive, consistent and commercially effective. Operating in a fast-paced scale-up environment, the Head of Creative will be comfortable setting creative direction and standards, while remaining closely involved in day-to-day execution. Key Responsibilities Own and deliver the overall creative vision aligned to brand and commercial objectives Define, evolve and protect the brand's visual identity, creative guidelines and tone Lead art direction across photography, graphic design and content , ensuring a high standard of execution Oversee ecommerce photography, lifestyle shoots, campaign visuals and product imagery Guide graphic design across digital assets, campaigns, site content and brand materials Ensure creative consistency across all online and customer-facing touchpoints Partner closely with marketing, ecommerce and product teams to support trading and growth goals Translate brand strategy into compelling creative ideas and executions Act as a senior creative voice within the business, influencing brand and customer experience decisions Manage and develop internal creative teams, agencies, photographers and freelance partners Build scalable creative processes that balance speed, quality and ambition The Candidate Proven experience in a senior creative role within ecommerce, online retail or a digital-first brand Strong background in art direction, photography and graphic design Experience leading creative output across multiple formats and platforms Comfortable operating as a player-manager in a scale-up environment Highly collaborative, able to work closely with founders and senior leaders Commercially aware, with the ability to connect creative decisions to business outcomes Confident managing agencies, photographers, designers and freelance partners Within 12 months, the Head of Creative will have elevated visual quality and consistency across photography, design and digital content, strengthened brand recognition, and built a scalable creative foundation that supports continued ecommerce growth. Apply today to find out more and be considered. BH35120
Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
Jan 22, 2026
Full time
Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
Head of Marketing Online Retailer - Home/General Merchandise London/Hybrid Competitive Salary A high-growth online retail business is seeking a Head of Marketing to lead a brand-led marketing strategy across its digital-first operation. This is a senior, hands-on role for an experienced ecommerce marketer who can combine strategic thinking with practical delivery. Working closely with founders and senior leaders, the Head of Marketing will shape brand positioning, customer messaging and digital presence across all online touchpoints, ensuring a consistent and compelling customer journey. Operating in a fast-paced, scale-up environment, the Head of Marketing will be comfortable building structure while remaining closely involved in day-to-day execution. Key Responsibilities Own and deliver a brand-led marketing strategy aligned to ecommerce growth objectives Define positioning, messaging and value propositions for an online retail audience Lead brand development, creative direction and digital storytelling Deliver integrated marketing activity across content, social, PR, partnerships and online channels Drive brand awareness, engagement and customer loyalty Work closely with ecommerce, trading and product teams to support online revenue growth Manage agencies, partners and marketing budgets Build scalable marketing processes and internal capability The Candidate Proven in a senior marketing role within online retail or ecommerce Strong background in brand-led, digital-first marketing Experience delivering integrated campaigns across multiple online channels Comfortable operating as a player-manager in a scale-up environment Commercially minded with strong creative judgement What Success Looks Like Within 12 months, the Head of Marketing will have strengthened brand visibility, improved customer engagement and built a scalable marketing foundation to support continued ecommerce growth. Apply today to find out more and be considered! BH35312
Jan 22, 2026
Full time
Head of Marketing Online Retailer - Home/General Merchandise London/Hybrid Competitive Salary A high-growth online retail business is seeking a Head of Marketing to lead a brand-led marketing strategy across its digital-first operation. This is a senior, hands-on role for an experienced ecommerce marketer who can combine strategic thinking with practical delivery. Working closely with founders and senior leaders, the Head of Marketing will shape brand positioning, customer messaging and digital presence across all online touchpoints, ensuring a consistent and compelling customer journey. Operating in a fast-paced, scale-up environment, the Head of Marketing will be comfortable building structure while remaining closely involved in day-to-day execution. Key Responsibilities Own and deliver a brand-led marketing strategy aligned to ecommerce growth objectives Define positioning, messaging and value propositions for an online retail audience Lead brand development, creative direction and digital storytelling Deliver integrated marketing activity across content, social, PR, partnerships and online channels Drive brand awareness, engagement and customer loyalty Work closely with ecommerce, trading and product teams to support online revenue growth Manage agencies, partners and marketing budgets Build scalable marketing processes and internal capability The Candidate Proven in a senior marketing role within online retail or ecommerce Strong background in brand-led, digital-first marketing Experience delivering integrated campaigns across multiple online channels Comfortable operating as a player-manager in a scale-up environment Commercially minded with strong creative judgement What Success Looks Like Within 12 months, the Head of Marketing will have strengthened brand visibility, improved customer engagement and built a scalable marketing foundation to support continued ecommerce growth. Apply today to find out more and be considered! BH35312
