Locations: London, Cambridge, Manchester Salary: £92,100 to £103,700 with an average of between £15,000 and £20,000 in profit share We are looking for a Client Partner to own and grow Softwire's relationships with the Department for Science, Innovation and Technology (DSIT) and its associated bodies, including GDS and relevant arm's-length organisations. The role is focused on building a strategic footprint within DSIT, turning existing delivery credibility into sustained, proactive growth across digital, data, AI and modern service delivery. You will be accountable for senior stakeholder relationships, account strategy, opportunity identification and bid leadership across this landscape. Working closely with delivery leaders to stay grounded in client context, your primary focus is on shaping future opportunities and converting them into long-term, multi-service engagements. You will report to the Client Success Director. As part of the wider public sector leadership team, you will contribute to a portfolio of £25m+ with clear growth ambitions over the next 2-3 years. This role supports flexible working, but regular presence with DSIT and similar stakeholders is expected. How success in the role is measured Strength and depth of senior DSIT relationships Quality, predictability and relevance of the pipeline Conversion of priority opportunities into sustainable wins Growth aligned to Softwire's modern services strategy Focus Area: DSIT & Central Digital Your core account focus will include: Government Digital Service (GDS) Relevant DSIT arm's-length bodies (e.g. IPO, Met Office, UKRI) You will develop and own a clear DSIT account strategy, covering: Priority directorates, agencies and stakeholders Known and emerging programmes How Softwire's strengths align to DSIT's policy and delivery agenda (AI, data, digital transformation, service modernisation) Key Responsibilities Relationship Development & Market Insight Build and maintain trusted relationships at Deputy Director and Director level across DSIT and its delivery bodies. Position Softwire as a credible, delivery-led partner in modern digital services. Track DSIT policy, funding and delivery priorities and translate them into clear opportunity hypotheses. Work with delivery, practice and marketing teams to support targeted thought leadership and engagement activity aligned to DSIT's agenda. Account Ownership & Growth Own the DSIT account plan, including revenue targets, pipeline and growth strategy. Expand Softwire's footprint from individual engagements to multi-year, multi-service relationships. Ensure opportunities are identified early, shaped collaboratively and aligned to Softwire's strengths. Bid Leadership & Opportunity Shaping Maintain a strong view of upcoming DSIT opportunities, both formal and informal. Lead bid and pitch strategy, including win themes, positioning and client narrative. Bring deep client context into bids and senior conversations, supported by delivery and technical colleagues. About You You are an experienced public sector client or account leader who: Has strong knowledge of central government, ideally within digital, data or technology-led programmes. Brings existing credibility within DSIT, GDS or adjacent bodies (or can build this quickly). Has a track record of turning delivery credibility into growth, not just managing existing work. Is comfortable working with outcome-based, multidisciplinary services rather than pure staff augmentation. Thinks strategically about accounts but is hands-on when needed. Spots opportunities early and engages clients ahead of formal procurement. Can shape clear, compelling narratives linking client needs to delivery capability. Is collaborative by default and enjoys working as part of a senior leadership team. Is comfortable operating in ambiguous, evolving environments. Has experience with account planning, pipeline management and bid leadership. Motivates teams around shared client goals and works constructively through delivery and organisational constraints. About Softwire Softwire is a leading UK technology and strategy consultancy. From enterprise to government, we help visionary organisations turn strategic ambitions into results at scale. Our practices cover AI transformation, data platforms, systems engineering, advanced CX and experience design. Softwire was founded on one simple idea: if we can create the best possible culture and working environment then everything else will fall into place. And it seems to be working - we were recently voted number 1 company to work for in the UK at the Best Company awards, and we are a successful and growing supplier to the UK public sector with a great track record creating high quality services that cater for everyone. We've worked across government, in Trade (UKEF), Healthcare (OHID), Climate Change (DESNZ), National Security, Elections, and Grants (DLUHC). We deliver full-lifecycle projects from Discovery, through Alpha, Beta, and long-term support. We have a mature and successful offering with strong relationships across several departments and successful £multi-million engagements delivering high quality outcomes for citizens and government. We plan to expand both our capabilities and our scale, and we are looking for someone to support this growth and provide the structure to enable us to scale. We are currently on the Digital Outcomes and Specialists (DOS) framework, GCloud, TS3 (via a partner), and the DALAS framework (HMRC). We plan to expand to other frameworks in the future. We focus on creating a great culture and working environment and we are looking for people who share our core beliefs about what makes a great place to work: That if a job is worth doing, it's worth doing properly. That work should be both fulfilling and fun. That kindness matters and should be extended to employees and clients alike. That by being trusting and trustworthy as an organisation and as individuals we can dispense with tedious bureaucracy and rules. When you work with Softwire, you're not only becoming part of a team with in-depth skills and delivery expertise - you'll be working in a high-trust environment alongside skilled, kind, fun people who are passionate about creating amazing services and experiences that solve real problems. What We Offer Package Softwireoperatestransparent pay scales and a profit share schemebased on role and overall company performance. Highly competitive base that ranges from £92,100-£103,700 based on experience. You can expect to receive a substantial profit share based on company performance which ranges from £15,000-£20,000. Pension: Additional 5% of salary. 25 days annual leave (with the option to buy up-to 10 more days). Time off for company-wide morale events, time off for charitable activities. Free annual eye test, income protection, cycle to work, electric vehicle lease schemes, and payroll charity donations.
Apr 03, 2026
Full time
Locations: London, Cambridge, Manchester Salary: £92,100 to £103,700 with an average of between £15,000 and £20,000 in profit share We are looking for a Client Partner to own and grow Softwire's relationships with the Department for Science, Innovation and Technology (DSIT) and its associated bodies, including GDS and relevant arm's-length organisations. The role is focused on building a strategic footprint within DSIT, turning existing delivery credibility into sustained, proactive growth across digital, data, AI and modern service delivery. You will be accountable for senior stakeholder relationships, account strategy, opportunity identification and bid leadership across this landscape. Working closely with delivery leaders to stay grounded in client context, your primary focus is on shaping future opportunities and converting them into long-term, multi-service engagements. You will report to the Client Success Director. As part of the wider public sector leadership team, you will contribute to a portfolio of £25m+ with clear growth ambitions over the next 2-3 years. This role supports flexible working, but regular presence with DSIT and similar stakeholders is expected. How success in the role is measured Strength and depth of senior DSIT relationships Quality, predictability and relevance of the pipeline Conversion of priority opportunities into sustainable wins Growth aligned to Softwire's modern services strategy Focus Area: DSIT & Central Digital Your core account focus will include: Government Digital Service (GDS) Relevant DSIT arm's-length bodies (e.g. IPO, Met Office, UKRI) You will develop and own a clear DSIT account strategy, covering: Priority directorates, agencies and stakeholders Known and emerging programmes How Softwire's strengths align to DSIT's policy and delivery agenda (AI, data, digital transformation, service modernisation) Key Responsibilities Relationship Development & Market Insight Build and maintain trusted relationships at Deputy Director and Director level across DSIT and its delivery bodies. Position Softwire as a credible, delivery-led partner in modern digital services. Track DSIT policy, funding and delivery priorities and translate them into clear opportunity hypotheses. Work with delivery, practice and marketing teams to support targeted thought leadership and engagement activity aligned to DSIT's agenda. Account Ownership & Growth Own the DSIT account plan, including revenue targets, pipeline and growth strategy. Expand Softwire's footprint from individual engagements to multi-year, multi-service relationships. Ensure opportunities are identified early, shaped collaboratively and aligned to Softwire's strengths. Bid Leadership & Opportunity Shaping Maintain a strong view of upcoming DSIT opportunities, both formal and informal. Lead bid and pitch strategy, including win themes, positioning and client narrative. Bring deep client context into bids and senior conversations, supported by delivery and technical colleagues. About You You are an experienced public sector client or account leader who: Has strong knowledge of central government, ideally within digital, data or technology-led programmes. Brings existing credibility within DSIT, GDS or adjacent bodies (or can build this quickly). Has a track record of turning delivery credibility into growth, not just managing existing work. Is comfortable working with outcome-based, multidisciplinary services rather than pure staff augmentation. Thinks strategically about accounts but is hands-on when needed. Spots opportunities early and engages clients ahead of formal procurement. Can shape clear, compelling narratives linking client needs to delivery capability. Is collaborative by default and enjoys working as part of a senior leadership team. Is comfortable operating in ambiguous, evolving environments. Has experience with account planning, pipeline management and bid leadership. Motivates teams around shared client goals and works constructively through delivery and organisational constraints. About Softwire Softwire is a leading UK technology and strategy consultancy. From enterprise to government, we help visionary organisations turn strategic ambitions into results at scale. Our practices cover AI transformation, data platforms, systems engineering, advanced CX and experience design. Softwire was founded on one simple idea: if we can create the best possible culture and working environment then everything else will fall into place. And it seems to be working - we were recently voted number 1 company to work for in the UK at the Best Company awards, and we are a successful and growing supplier to the UK public sector with a great track record creating high quality services that cater for everyone. We've worked across government, in Trade (UKEF), Healthcare (OHID), Climate Change (DESNZ), National Security, Elections, and Grants (DLUHC). We deliver full-lifecycle projects from Discovery, through Alpha, Beta, and long-term support. We have a mature and successful offering with strong relationships across several departments and successful £multi-million engagements delivering high quality outcomes for citizens and government. We plan to expand both our capabilities and our scale, and we are looking for someone to support this growth and provide the structure to enable us to scale. We are currently on the Digital Outcomes and Specialists (DOS) framework, GCloud, TS3 (via a partner), and the DALAS framework (HMRC). We plan to expand to other frameworks in the future. We focus on creating a great culture and working environment and we are looking for people who share our core beliefs about what makes a great place to work: That if a job is worth doing, it's worth doing properly. That work should be both fulfilling and fun. That kindness matters and should be extended to employees and clients alike. That by being trusting and trustworthy as an organisation and as individuals we can dispense with tedious bureaucracy and rules. When you work with Softwire, you're not only becoming part of a team with in-depth skills and delivery expertise - you'll be working in a high-trust environment alongside skilled, kind, fun people who are passionate about creating amazing services and experiences that solve real problems. What We Offer Package Softwireoperatestransparent pay scales and a profit share schemebased on role and overall company performance. Highly competitive base that ranges from £92,100-£103,700 based on experience. You can expect to receive a substantial profit share based on company performance which ranges from £15,000-£20,000. Pension: Additional 5% of salary. 25 days annual leave (with the option to buy up-to 10 more days). Time off for company-wide morale events, time off for charitable activities. Free annual eye test, income protection, cycle to work, electric vehicle lease schemes, and payroll charity donations.
Job Description B2B Customer Service Practitioner, Song Service L7 London. Manchester, Edinburgh Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - across the B2B landscape The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Song Service team, you will: Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products / services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services Deepen your practitioner knowledge in areas such as Agentic AI and human-centred design Shape and help deliver integrations of cloud-based AI-powered customer platforms (e.g. Salesforce, Microsoft Dynamics, ServiceNow, AWS) Work with and learn from high-performing individuals across Accenture's Global Network with varied specialisations who are passionate about helping organisations champion the customer You'll learn, grow and advance in an innovative culture that thrives with shared success and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. In this role your responsibilities will be to: Lead high-performing teams and hold critical roles in large-scale transformational programmes for clients Spend most of your time working on client projects and/or sites, delivering a project, and working alongside Song Service Leadership to broaden our client base and delivery scope Become a trusted advisor and build meaningful relationships with senior client leadership Design and deliver compelling customer propositions Provide line management to more junior team members Lead clients through the design and adoption of AI powered experiences, connecting strategy, data, technology, and creative execution. Work with Accenture teams to bring innovative solutions and new ideas to our clients to challenge their existing ways of working and strengthen Accenture's brand and position Collaborate globally with Accenture's Global Network to add further value and enhance delivery Contribute to the Service Practice with extracurricular activities, including developing Thought Leadership Undergo regular training to remain at the forefront of emerging trends and technologies Qualification Experience Required The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, think logically and analytically to solve problems and engage others. We want you to be driven to develop yourself and others, as well as having a 'big picture' understanding of customer service trends. As well as the above, you should have strong experience/expertise in one or more of the following areas: Content 'Multi-channel' experience of future-state B2B customer propositions, covering service across various channels (e.g. online, telephony, app, portal etc.) Working understanding of how CX can drive business value and ability to build and deliver a C Suite value narrative Advanced B2B CX Measurement including Customer Lifetime Value (CLV), value based segmentation, and Customer Success models B2B Service Operations capabilities, spanning people, process, and systems Defining B2B customer service strategies, leveraging cloud platforms Defining new propositions / business models for B2B engagements Delivery Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks and working with senior stakeholders Experience owning end to end workstreams, managing project timelines and resource, ensuring project milestones are met. Ensures all appropriate reporting is in place. Understanding of Agile techniques and frameworks and experience in leading Agile teams to drive value for customers and improve business performance Ability to translate business challenges into AI enabled solutions that improve service performance, automate key workflows, and enhance both agent and customer experience. Skills & Industry Experience Possess strong analytical, problem solving skills and be able to utilise continuous improvement techniques Strong interpersonal skills, with the ability to influence senior stakeholders Strong leadership skills, with proven experience in providing line management and performance management for more junior team members Experience with the delivery of B2B Customer Service across segments (SOHO, SMB, Mid Market, Enterprise) Experience with the deal economics of selling/delivering professional services work Experience in one or more of the following industries: Financial Services, Health and Public Sector and Communications Media & Tech Set yourself apart: Experience working on B2B customer strategy or in B2B clients / programmes Experience in owning and managing business outcomes Be certified in a major B2B customer platform (e.g. Salesforce, ServiceNow, AWS, etc) Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Apr 03, 2026
Full time
Job Description B2B Customer Service Practitioner, Song Service L7 London. Manchester, Edinburgh Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - across the B2B landscape The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Song Service team, you will: Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products / services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services Deepen your practitioner knowledge in areas such as Agentic AI and human-centred design Shape and help deliver integrations of cloud-based AI-powered customer platforms (e.g. Salesforce, Microsoft Dynamics, ServiceNow, AWS) Work with and learn from high-performing individuals across Accenture's Global Network with varied specialisations who are passionate about helping organisations champion the customer You'll learn, grow and advance in an innovative culture that thrives with shared success and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you. In this role your responsibilities will be to: Lead high-performing teams and hold critical roles in large-scale transformational programmes for clients Spend most of your time working on client projects and/or sites, delivering a project, and working alongside Song Service Leadership to broaden our client base and delivery scope Become a trusted advisor and build meaningful relationships with senior client leadership Design and deliver compelling customer propositions Provide line management to more junior team members Lead clients through the design and adoption of AI powered experiences, connecting strategy, data, technology, and creative execution. Work with Accenture teams to bring innovative solutions and new ideas to our clients to challenge their existing ways of working and strengthen Accenture's brand and position Collaborate globally with Accenture's Global Network to add further value and enhance delivery Contribute to the Service Practice with extracurricular activities, including developing Thought Leadership Undergo regular training to remain at the forefront of emerging trends and technologies Qualification Experience Required The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, think logically and analytically to solve problems and engage others. We want you to be driven to develop yourself and others, as well as having a 'big picture' understanding of customer service trends. As well as the above, you should have strong experience/expertise in one or more of the following areas: Content 'Multi-channel' experience of future-state B2B customer propositions, covering service across various channels (e.g. online, telephony, app, portal etc.) Working understanding of how CX can drive business value and ability to build and deliver a C Suite value narrative Advanced B2B CX Measurement including Customer Lifetime Value (CLV), value based segmentation, and Customer Success models B2B Service Operations capabilities, spanning people, process, and systems Defining B2B customer service strategies, leveraging cloud platforms Defining new propositions / business models for B2B engagements Delivery Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery and experience managing risks and working with senior stakeholders Experience owning end to end workstreams, managing project timelines and resource, ensuring project milestones are met. Ensures all appropriate reporting is in place. Understanding of Agile techniques and frameworks and experience in leading Agile teams to drive value for customers and improve business performance Ability to translate business challenges into AI enabled solutions that improve service performance, automate key workflows, and enhance both agent and customer experience. Skills & Industry Experience Possess strong analytical, problem solving skills and be able to utilise continuous improvement techniques Strong interpersonal skills, with the ability to influence senior stakeholders Strong leadership skills, with proven experience in providing line management and performance management for more junior team members Experience with the delivery of B2B Customer Service across segments (SOHO, SMB, Mid Market, Enterprise) Experience with the deal economics of selling/delivering professional services work Experience in one or more of the following industries: Financial Services, Health and Public Sector and Communications Media & Tech Set yourself apart: Experience working on B2B customer strategy or in B2B clients / programmes Experience in owning and managing business outcomes Be certified in a major B2B customer platform (e.g. Salesforce, ServiceNow, AWS, etc) Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Unity Advisory is a challenger advisory firm. We operate a modern, conflict-free model that embeds AI and data-driven thinking into every engagement. Our mission is to deliver client outcomes with speed, agility, and precision. Our way of working is collaborative and technology-powered - we partner closely with clients to design and deliver transformations that deliver commercial success and lasting cultural change. Senior Manager - Role As a Senior Manager, you will lead complex, cross-functional projects that reshape how clients generate growth, engage customers, and unlock efficiency offering exception front office consulting services. You will own major workstreams end-to-end, manage senior client relationships, and play a critical role in developing Unity's consulting propositions. Responsibilities Lead large-scale transformation projects focused on revenue growth, CX enhancement, and cost optimisation. Partner with clients on platform business model pivots, ecosystem strategy, and customer-centric operating models. Oversee design and delivery of advanced analytics, AI, and automation solutions. Manage and coach multi-disciplinary teams, ensuring high performance and development. Drive alignment of KPIs across functions to break down silos and enable outcome-based collaboration. Actively contribute to business development, including proposal leadership, client pitches, and thought leadership. Develop reusable assets, playbooks, and IP for Unity's commercial consulting offering. Qualifications 8-12+ years' experience in consulting or senior commercial roles. Track record of leading complex transformation programs with measurable outcomes. Strong expertise in customer strategy, pricing, sales, or operating model transformation. Experience with digital platforms, AI, or emerging tech in commercial contexts. Demonstrated leadership skills and ability to influence senior stakeholders. Additional Information At Unity Advisory, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process. PLEASE BE ADVISED THAT WE DO NOT ACCEPT ANY UNSOLICITED CVS FROM THIRD PARTIES
Apr 02, 2026
Full time
Unity Advisory is a challenger advisory firm. We operate a modern, conflict-free model that embeds AI and data-driven thinking into every engagement. Our mission is to deliver client outcomes with speed, agility, and precision. Our way of working is collaborative and technology-powered - we partner closely with clients to design and deliver transformations that deliver commercial success and lasting cultural change. Senior Manager - Role As a Senior Manager, you will lead complex, cross-functional projects that reshape how clients generate growth, engage customers, and unlock efficiency offering exception front office consulting services. You will own major workstreams end-to-end, manage senior client relationships, and play a critical role in developing Unity's consulting propositions. Responsibilities Lead large-scale transformation projects focused on revenue growth, CX enhancement, and cost optimisation. Partner with clients on platform business model pivots, ecosystem strategy, and customer-centric operating models. Oversee design and delivery of advanced analytics, AI, and automation solutions. Manage and coach multi-disciplinary teams, ensuring high performance and development. Drive alignment of KPIs across functions to break down silos and enable outcome-based collaboration. Actively contribute to business development, including proposal leadership, client pitches, and thought leadership. Develop reusable assets, playbooks, and IP for Unity's commercial consulting offering. Qualifications 8-12+ years' experience in consulting or senior commercial roles. Track record of leading complex transformation programs with measurable outcomes. Strong expertise in customer strategy, pricing, sales, or operating model transformation. Experience with digital platforms, AI, or emerging tech in commercial contexts. Demonstrated leadership skills and ability to influence senior stakeholders. Additional Information At Unity Advisory, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process. PLEASE BE ADVISED THAT WE DO NOT ACCEPT ANY UNSOLICITED CVS FROM THIRD PARTIES
We're seeking for an innovative, customer centric, digital help experiences leader to join our Global Business Solutions Group (QuickBooks & Mailchimp) International Customer Success organisation (EMEA, APAC, CAN/LATAM). In this role, you will lead a product management team and partner with Customer Experience (CX), Product and Platform teams, including UX/UI designers and AI/ML engineers, to reimagine our digital help experiences with AI, delivering delight to our customers. If you are a digital first Product Management leader with experience working in a high-pace, cross-functional environment, have a strong bias for action, and are comfortable in working in an ambiguous environment, come join us! We work in a hybrid environment and our teams come into our Victoria, London, office 3 x days a week. Responsibilities Deeply understand customer needs and deliver compelling digital help experiences, driving retention and growth. Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities. Develop a digital help strategy, and detailed roadmap with measurable outcomes in partnership with CS, Product, and Platform teams. Drive execution with velocity by setting a clear vision and priorities and removing barriers through fast decision-making. Lead, mentor, and inspire a talented, high-performing team of product managers. Transform the team with AI adoption and raise the bar for execution excellence. Partner with Platform, Product, and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences, solving for customer needs, when and where is needed the most. Qualifications Bachelor's degree or equivalent work experience. 8+ years of product management experience, with at least 3 years of experience in a leadership role - direct management along with matrix management. Experience working for a Big Tech or SaaS high growth company, reimagining customer experiences. Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points. Experience leading Product management teams, establishing clear vision, strategy, and driving an agile culture of continuous learning and growth. Superb skills in translating business priorities into initiatives, and establishing clear roadmaps driving experimentation and action. Data-driven mindset. Proficiency in analysing data and drawing key insights and opportunities informing product decisions. Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork. Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership. Demonstration that you are both a life long learner and a teacher. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Apr 02, 2026
Full time
We're seeking for an innovative, customer centric, digital help experiences leader to join our Global Business Solutions Group (QuickBooks & Mailchimp) International Customer Success organisation (EMEA, APAC, CAN/LATAM). In this role, you will lead a product management team and partner with Customer Experience (CX), Product and Platform teams, including UX/UI designers and AI/ML engineers, to reimagine our digital help experiences with AI, delivering delight to our customers. If you are a digital first Product Management leader with experience working in a high-pace, cross-functional environment, have a strong bias for action, and are comfortable in working in an ambiguous environment, come join us! We work in a hybrid environment and our teams come into our Victoria, London, office 3 x days a week. Responsibilities Deeply understand customer needs and deliver compelling digital help experiences, driving retention and growth. Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities. Develop a digital help strategy, and detailed roadmap with measurable outcomes in partnership with CS, Product, and Platform teams. Drive execution with velocity by setting a clear vision and priorities and removing barriers through fast decision-making. Lead, mentor, and inspire a talented, high-performing team of product managers. Transform the team with AI adoption and raise the bar for execution excellence. Partner with Platform, Product, and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences, solving for customer needs, when and where is needed the most. Qualifications Bachelor's degree or equivalent work experience. 8+ years of product management experience, with at least 3 years of experience in a leadership role - direct management along with matrix management. Experience working for a Big Tech or SaaS high growth company, reimagining customer experiences. Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points. Experience leading Product management teams, establishing clear vision, strategy, and driving an agile culture of continuous learning and growth. Superb skills in translating business priorities into initiatives, and establishing clear roadmaps driving experimentation and action. Data-driven mindset. Proficiency in analysing data and drawing key insights and opportunities informing product decisions. Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork. Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership. Demonstration that you are both a life long learner and a teacher. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
Apr 01, 2026
Full time
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world-class broadband, mobile and network services.Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. We are inviting you to join our success story based in Manchester, Birmingham, Bristol or London in a hybrid role 3 days a week in the office and 2 days remotely. Taking High Level Designs into the Low-Level detail at the Post-Sale stage, implementing the solution followed by thorough testing before handing over to the relevant support or managed service teams. You will be responsible for: - Capturing detailed customer technical requirements and translating them into technical solutions design Management and delivery of the technical direction of the solutions design Managing the review and validation processes for both new and in-life products and services Managing customer solutions design engagement, statement of work creation and 3rd party deliverables Facilitating strong customer relationships at a senior level Customer migration planning and implementation Resolving complex solution and service issues, leading root cause analysis and escalation Identification of potential risks, implementing controls and mitigations Ensuring delivery of thought leadership in complex bids and agreeing a strategic approach If you possess a combination of the following skills, then LET'S TALK! Experience in low level and high level design of complex network solutions Proven experience in network design, ideally with enterprise or public sector clients. Strong stakeholder management and leadership skills HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following would be highly advantageous: Aruba AOS-S Switches Aruba AOS-8 WLAN Aruba AOS-CX Switches Aruba AOS-10 WLAN Aruba Central Aruba ClearPass Aruba SD-WAN Knowledge of Cisco networking technologies advantageous: Traditional Cisco WAN Traditional Cisco LAN Cisco Wireless Cisco SDA Catalyst Centre Cisco ISE In return, you will be rewarded with ongoing training and career development, 10% on target bonus, an enviable pension scheme, 25 days holiday plus bank holidays, discounted broadband, mobile and TV packages and much more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Full time
Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world-class broadband, mobile and network services.Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. We are inviting you to join our success story based in Manchester, Birmingham, Bristol or London in a hybrid role 3 days a week in the office and 2 days remotely. Taking High Level Designs into the Low-Level detail at the Post-Sale stage, implementing the solution followed by thorough testing before handing over to the relevant support or managed service teams. You will be responsible for: - Capturing detailed customer technical requirements and translating them into technical solutions design Management and delivery of the technical direction of the solutions design Managing the review and validation processes for both new and in-life products and services Managing customer solutions design engagement, statement of work creation and 3rd party deliverables Facilitating strong customer relationships at a senior level Customer migration planning and implementation Resolving complex solution and service issues, leading root cause analysis and escalation Identification of potential risks, implementing controls and mitigations Ensuring delivery of thought leadership in complex bids and agreeing a strategic approach If you possess a combination of the following skills, then LET'S TALK! Experience in low level and high level design of complex network solutions Proven experience in network design, ideally with enterprise or public sector clients. Strong stakeholder management and leadership skills HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following would be highly advantageous: Aruba AOS-S Switches Aruba AOS-8 WLAN Aruba AOS-CX Switches Aruba AOS-10 WLAN Aruba Central Aruba ClearPass Aruba SD-WAN Knowledge of Cisco networking technologies advantageous: Traditional Cisco WAN Traditional Cisco LAN Cisco Wireless Cisco SDA Catalyst Centre Cisco ISE In return, you will be rewarded with ongoing training and career development, 10% on target bonus, an enviable pension scheme, 25 days holiday plus bank holidays, discounted broadband, mobile and TV packages and much more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world-class broadband, mobile and network services. Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. We are inviting you to join our success story based in Manchester, Sheffield, Leeds or Newcastle in a hybrid role 3 days a week in the office and 2 days remotely. Taking High Level Designs into Low-Level detail at the Post-Sale stage, implementing the solution followed by thorough testing before handing over to the relevant support or managed service teams. You will be responsible for: - Capturing detailed customer technical requirements and translating them into technical solutions design Management and delivery of the technical direction of the solutions design Managing the review and validation processes for both new and in-life products and services Managing customer solutions design engagement, statement of work creation and 3rd party deliverables Facilitating strong customer relationships at a senior level Customer migration planning and implementation Resolving complex solution and service issues, leading root cause analysis and escalation Identification of potential risks, implementing controls and mitigations Ensuring delivery of thought leadership in complex bids and agreeing a strategic approach If you possess a combination of the following skills, then LET'S TALK! Experience in low level and high level design of complex network solutions Proven experience in network design, ideally with enterprise or public sector clients. Strong stakeholder management and leadership skills HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following would be highly advantageous: Aruba AOS-S Switches Aruba AOS-8 WLAN Aruba AOS-CX Switches Aruba AOS-10 WLAN Aruba Central Aruba ClearPass Aruba SD-WAN Knowledge of Cisco networking technologies advantageous: Traditional Cisco WAN Traditional Cisco LAN Cisco Wireless Cisco SDA Catalyst Centre Cisco ISE In return, you will be rewarded with ongoing training and career development, 10% on target bonus, an enviable pension scheme, 25 days holiday plus bank holidays, discounted broadband, mobile and TV packages and much more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 21, 2026
Full time
Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world-class broadband, mobile and network services. Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. We are inviting you to join our success story based in Manchester, Sheffield, Leeds or Newcastle in a hybrid role 3 days a week in the office and 2 days remotely. Taking High Level Designs into Low-Level detail at the Post-Sale stage, implementing the solution followed by thorough testing before handing over to the relevant support or managed service teams. You will be responsible for: - Capturing detailed customer technical requirements and translating them into technical solutions design Management and delivery of the technical direction of the solutions design Managing the review and validation processes for both new and in-life products and services Managing customer solutions design engagement, statement of work creation and 3rd party deliverables Facilitating strong customer relationships at a senior level Customer migration planning and implementation Resolving complex solution and service issues, leading root cause analysis and escalation Identification of potential risks, implementing controls and mitigations Ensuring delivery of thought leadership in complex bids and agreeing a strategic approach If you possess a combination of the following skills, then LET'S TALK! Experience in low level and high level design of complex network solutions Proven experience in network design, ideally with enterprise or public sector clients. Strong stakeholder management and leadership skills HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following would be highly advantageous: Aruba AOS-S Switches Aruba AOS-8 WLAN Aruba AOS-CX Switches Aruba AOS-10 WLAN Aruba Central Aruba ClearPass Aruba SD-WAN Knowledge of Cisco networking technologies advantageous: Traditional Cisco WAN Traditional Cisco LAN Cisco Wireless Cisco SDA Catalyst Centre Cisco ISE In return, you will be rewarded with ongoing training and career development, 10% on target bonus, an enviable pension scheme, 25 days holiday plus bank holidays, discounted broadband, mobile and TV packages and much more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Commissioning Manager The client are a leading enterprise level life safety and security integrator working on large scale project throughout the UK & Europe The Role This role will oversee the commissioning of Life Safety, Fire Detection, Fire Suppression, Sprinkler, Security, and Data Infrastructure systems specifically within large-scale Industrial, Commercial, Residential and Data Centre environments. The Commissioning Manager will provide technical leadership, challenge design information, manage multidiscipline commissioning teams, and ensure all systems are integrated, validated, and handed over in accordance with all standards, legislation, project specific standards and client timescales. Duties and Responsibilities Planning & Coordination Develop detailed commissioning plans, programmes, procedures, and schedules for ELV systems (Life Safety, CCTV, Access Control, Intercom, etc). Review design drawings, specifications, and scope documents to identify commissioning requirements. Coordinate with design teams, project managers, subcontractors, and vendors to ensure readiness for commissioning. Conduct commissioning meetings and prepare progress reports for management and clients. Review resource requirements and skill set for each project/system and ensure they are in place as per the commissioning plan/programme Plan across multiple projects to ensure commissioning plans/programme/resources are in place and that one project doesn't fail due to another project over-running. Coordinate and manage integration workshops between life safety systems, security systems, sprinklers, fire suppression and data systems Commissioning Execution Ensure the project commissioning plan is in place and lead and supervise commissioning engineers on site in conjunction with the project site team Carry out weekly checks with commissioning engineers to ensure programme being adhered to and monitor progress/resource issues Oversee programming, system configuration, and integration between multiple ELV systems (e.g., linking fire alarm with access control or BMS) Ensure all issues identified during testing are logged, rectified, and reverified before system handover Implement and manage commissioning gateways, punch list management, and closure Quality Assurance & Compliance Verify compliance with Specifications, BAFE, BS, EN, and GBEC Policies and procedures Support standardization of commissioning processes across multiple sites Coordinate third-party testing, inspections, and approvals with relevant agencies or consultants Maintain QA/QC documentation, including checklists, test reports, and witness sheets Ensure commissioning activities follow safety and quality management procedures Review and validate commissioning scripts, method statements, and integrated test plans Documentation & Handover Prepare and maintain complete commissioning documentation, including test sheets, commissioning logs, and defect reports Manage and support the preparation of as-built drawings, O&M manuals, and training sessions for client representatives Oversee final acceptance testing (FAT), site acceptance testing (SAT), and system handover to the client Ensure all commissioning evidence is captured through approved digital platforms (e.g., Dalux, BIM360, Cx software, ATP) Leadership & Team Management Lead, mentor, and train commissioning teams and engineers Demonstrate a key focus in driving force to deliver project close outs Communicate risks early, escalate blockers, and drive issue resolution to protect milestones Support end-user training and handover of fully validated systems Ensure coordination with other trades (mechanical, electrical, BMS, lifts, etc) to ensure smooth integration Provide technical support and troubleshooting throughout project execution Working Conditions Primarily site-based role with travel between multiple project locations May involve extended working hours to meet project deadlines Must comply with all site safety and company policies Person Specification Skills & Competencies Minimum 5+ years senior commissioning experience on large commercial or Data Centre projects Deep understanding of ELV and life safety systems architecture and integration Presenting & demonstrating commission delivery position to senior management teams Strong leadership, planning, and team coordination skills Highly organized with strong urgency, attention to detail, and commitment to zero-defect execution Proficiency in commissioning tools, system diagnostic software, and network configuration Excellent communication and documentation abilities Analytical mindset with strong troubleshooting and problem-solving capabilities Ability to manage multiple projects and meet deadlines under pressure Essential Hold CSCS Card and SMSTS Safety Trained Experience in working on and commissioning Fire Detection, Voice Alarm, Disabled Systems, Access Control, CCTV, Intruder systems to the applicable British, European and NACOSS Standards and knowledge of all relevant BAFE/BRE codes of practice To be conversant with and up to date in respect of new technologies and regulatory standards that are relevant to the design process Minimum of 5+ Years Experience Commissioning Medium/Large Projects Plan and monitor work to tight time scales and deadlines Multitask across multiple projects Good verbal and written communication skills, including the ability to prepare reports Work creatively and innovatively dealing with core issues with customers Form good working relationships with colleagues, customers and stakeholders Strong understanding of redundancy philosophy, fire strategies for data halls, and operational uptime commissioning procedures Experience managing multi-discipline commissioning teams and running commissioning meetings/workshops Influence, persuade and negotiate effectively Understand and disseminate specifications and technical drawings Display initiative and to have strong attention to detail Be highly motivated and orientated with a strong drive to deliver and succeed Have good organisational and time management skills Good presentation and customer facing skills PC Literate and Good understanding of Microsoft Products Desirable FIA/NACOSS Training (Advanced Installer & Advanced Commissioner) First Aid Training System Knowledge / Experience: Fire Alarms - Gent/WINMAG/DRAX/Advanced/Siemens/FAAST/Xtralis/ Apollo PAVA - Honeywell/Baldwin Boxall Disabled Systems - Baldwin Boxall/C-TEC Security System - Milestone/Xplan/CCure/AMAG/Lenel/Hikvision/Axis/ Galaxy/Comelit/Commend Previous experience of working within Fire, Security or Data Infrastructure industry M&E Co-ordination experience For more information on this role please call Giles - Director -
Mar 14, 2026
Full time
Commissioning Manager The client are a leading enterprise level life safety and security integrator working on large scale project throughout the UK & Europe The Role This role will oversee the commissioning of Life Safety, Fire Detection, Fire Suppression, Sprinkler, Security, and Data Infrastructure systems specifically within large-scale Industrial, Commercial, Residential and Data Centre environments. The Commissioning Manager will provide technical leadership, challenge design information, manage multidiscipline commissioning teams, and ensure all systems are integrated, validated, and handed over in accordance with all standards, legislation, project specific standards and client timescales. Duties and Responsibilities Planning & Coordination Develop detailed commissioning plans, programmes, procedures, and schedules for ELV systems (Life Safety, CCTV, Access Control, Intercom, etc). Review design drawings, specifications, and scope documents to identify commissioning requirements. Coordinate with design teams, project managers, subcontractors, and vendors to ensure readiness for commissioning. Conduct commissioning meetings and prepare progress reports for management and clients. Review resource requirements and skill set for each project/system and ensure they are in place as per the commissioning plan/programme Plan across multiple projects to ensure commissioning plans/programme/resources are in place and that one project doesn't fail due to another project over-running. Coordinate and manage integration workshops between life safety systems, security systems, sprinklers, fire suppression and data systems Commissioning Execution Ensure the project commissioning plan is in place and lead and supervise commissioning engineers on site in conjunction with the project site team Carry out weekly checks with commissioning engineers to ensure programme being adhered to and monitor progress/resource issues Oversee programming, system configuration, and integration between multiple ELV systems (e.g., linking fire alarm with access control or BMS) Ensure all issues identified during testing are logged, rectified, and reverified before system handover Implement and manage commissioning gateways, punch list management, and closure Quality Assurance & Compliance Verify compliance with Specifications, BAFE, BS, EN, and GBEC Policies and procedures Support standardization of commissioning processes across multiple sites Coordinate third-party testing, inspections, and approvals with relevant agencies or consultants Maintain QA/QC documentation, including checklists, test reports, and witness sheets Ensure commissioning activities follow safety and quality management procedures Review and validate commissioning scripts, method statements, and integrated test plans Documentation & Handover Prepare and maintain complete commissioning documentation, including test sheets, commissioning logs, and defect reports Manage and support the preparation of as-built drawings, O&M manuals, and training sessions for client representatives Oversee final acceptance testing (FAT), site acceptance testing (SAT), and system handover to the client Ensure all commissioning evidence is captured through approved digital platforms (e.g., Dalux, BIM360, Cx software, ATP) Leadership & Team Management Lead, mentor, and train commissioning teams and engineers Demonstrate a key focus in driving force to deliver project close outs Communicate risks early, escalate blockers, and drive issue resolution to protect milestones Support end-user training and handover of fully validated systems Ensure coordination with other trades (mechanical, electrical, BMS, lifts, etc) to ensure smooth integration Provide technical support and troubleshooting throughout project execution Working Conditions Primarily site-based role with travel between multiple project locations May involve extended working hours to meet project deadlines Must comply with all site safety and company policies Person Specification Skills & Competencies Minimum 5+ years senior commissioning experience on large commercial or Data Centre projects Deep understanding of ELV and life safety systems architecture and integration Presenting & demonstrating commission delivery position to senior management teams Strong leadership, planning, and team coordination skills Highly organized with strong urgency, attention to detail, and commitment to zero-defect execution Proficiency in commissioning tools, system diagnostic software, and network configuration Excellent communication and documentation abilities Analytical mindset with strong troubleshooting and problem-solving capabilities Ability to manage multiple projects and meet deadlines under pressure Essential Hold CSCS Card and SMSTS Safety Trained Experience in working on and commissioning Fire Detection, Voice Alarm, Disabled Systems, Access Control, CCTV, Intruder systems to the applicable British, European and NACOSS Standards and knowledge of all relevant BAFE/BRE codes of practice To be conversant with and up to date in respect of new technologies and regulatory standards that are relevant to the design process Minimum of 5+ Years Experience Commissioning Medium/Large Projects Plan and monitor work to tight time scales and deadlines Multitask across multiple projects Good verbal and written communication skills, including the ability to prepare reports Work creatively and innovatively dealing with core issues with customers Form good working relationships with colleagues, customers and stakeholders Strong understanding of redundancy philosophy, fire strategies for data halls, and operational uptime commissioning procedures Experience managing multi-discipline commissioning teams and running commissioning meetings/workshops Influence, persuade and negotiate effectively Understand and disseminate specifications and technical drawings Display initiative and to have strong attention to detail Be highly motivated and orientated with a strong drive to deliver and succeed Have good organisational and time management skills Good presentation and customer facing skills PC Literate and Good understanding of Microsoft Products Desirable FIA/NACOSS Training (Advanced Installer & Advanced Commissioner) First Aid Training System Knowledge / Experience: Fire Alarms - Gent/WINMAG/DRAX/Advanced/Siemens/FAAST/Xtralis/ Apollo PAVA - Honeywell/Baldwin Boxall Disabled Systems - Baldwin Boxall/C-TEC Security System - Milestone/Xplan/CCure/AMAG/Lenel/Hikvision/Axis/ Galaxy/Comelit/Commend Previous experience of working within Fire, Security or Data Infrastructure industry M&E Co-ordination experience For more information on this role please call Giles - Director -
