We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 09, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across (url removed) and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 09, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across (url removed) and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 09, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Select how often (in days) to receive an alert: Department: Propositions & Service Experience Job Category: Location: London, GB, EC2V 7QN Date: 5 Feb 2026 Job Title: Head of Service Experience Location: London/Glasgow/Edinburgh/Liverpool Contract Type: Perm Reporting to: Ella Hugh The Role Transform how clients experience Rathbones by taking end to end ownership of the client journey across every touchpoint, channel and service standard to consistently deliver good client outcomes. You will lead the Service Experience agenda by working shoulder to shoulder with client facing colleagues, spending real time in the business to live and breathe the journeys as they do. Through collaborative service design expertise and pragmatic cross functional delivery, you will orchestrate the diagnosis, design and implementation of experience improvements and service standards that drive client satisfaction, retention and business growth. Leading a team that creates coherent, frictionless client journeys, you will work across the organisation to embed service design principles and ensure Rathbones delivers consistent, measurable and high quality service. Outcomes of the Role - What You'll Do End to End Client Experience and Service Standards Ownership Act as the enterprise owner of the holistic client experience from onboarding through ongoing service. Design, measure and continually improve journeys and service standards. Establish and evolve clear service standards that define what "good" looks like across key journeys and touchpoints. Embed service standards into operational processes through close collaboration with frontline teams. Ensure that good client outcomes are integrated into design, delivery and change activity. Immersive Engagement With Client Facing Colleagues Work in deep partnership with client facing teams, including advisors, service teams and operations. Sit alongside colleagues to understand real world challenges, pain points and opportunities. Shadow interactions and participate in daily workflows to bring frontline insight into design priorities. Build credibility by ensuring service standards and improvements reflect operational realities. Collaborative Strategic Leadership Drive collaboration with third party partners, data and analytics, change and transformation, and digital product teams. Influence senior leaders to adopt Service Experience principles and incorporate service standards into business design and regulatory programmes. Facilitate enterprise alignment on journey ownership, service standards and target experiences. Virtual Team Leadership and Enterprise Influence Lead a team of three Service Designers focused on end to end journey design, service standards and continuous improvement. Provide virtual leadership across distributed teams to break down silos and ensure consistent, standards aligned experiences. Build collaborative relationships across organisational boundaries to embed service design practice and shared accountability. Pragmatic Design Excellence Balance ambition with operational and technological realities. Translate insights into actionable design decisions that enhance client experience and colleague efficiency. Work closely with technology, digital and operational teams to ensure changes are practical, implementable and aligned with business priorities. Analytics, Measurement and Continuous Improvement Partner with insights and data teams to implement meaningful measurement frameworks for journeys, service standards and outcome delivery. Establish practical metrics demonstrating ROI, client value and alignment with client outcomes expectations. Embed ongoing monitoring of service standards and continuous improvement processes across the organisation Knowledge, Skills and Experience Collaborative & virtual leadership experience Senior Business Designer or Head of CX/SX experience with proven ability to lead virtually and influence across complex enterprise environments, preferably in Wealth Management, Asset Management, or Financial Services. Track record of leading CX/SX functions through collaborative partnerships that deliver pragmatic business outcomes. Experience leading virtual teams and driving practical CX/SX programmes across large, distributed organisations with cross functional, matrix style leadership capabilities. Pragmatic technical skills Proficiency in collaborative design tools (Miro, Figma) with ability to facilitate virtual cross team workshops. Practical experience with digital ecosystems including Salesforce, CRM, and MarTech solutions. Balanced expertise in information architecture, interaction design, visual design, and prototyping with focus on feasible implementation. Collaborative & pragmatic leadership competencies Systematic yet flexible approach to identifying realistic opportunities and implementing practical solutions through orchestrated delivery methods. Exceptional virtual leadership and stakeholder management skills with ability to build consensus and drive decision making across diverse, distributed groups. This is an orchestra conductor role that requires influence, credibility and clout with resources that report to other functional heads. Talent for translating customer insights into actionable, implementable business strategies across enterprise functions. Strong collaborative mindset - actively seeks input, builds on others' ideas, and creates shared ownership of solutions. Pragmatic problem solving - balances ideal outcomes with practical constraints, focuses on deliverable improvements over perfect solutions. Enterprise leadership capability - influences and leads across organisational boundaries without formal authority.
Feb 09, 2026
Full time
Select how often (in days) to receive an alert: Department: Propositions & Service Experience Job Category: Location: London, GB, EC2V 7QN Date: 5 Feb 2026 Job Title: Head of Service Experience Location: London/Glasgow/Edinburgh/Liverpool Contract Type: Perm Reporting to: Ella Hugh The Role Transform how clients experience Rathbones by taking end to end ownership of the client journey across every touchpoint, channel and service standard to consistently deliver good client outcomes. You will lead the Service Experience agenda by working shoulder to shoulder with client facing colleagues, spending real time in the business to live and breathe the journeys as they do. Through collaborative service design expertise and pragmatic cross functional delivery, you will orchestrate the diagnosis, design and implementation of experience improvements and service standards that drive client satisfaction, retention and business growth. Leading a team that creates coherent, frictionless client journeys, you will work across the organisation to embed service design principles and ensure Rathbones delivers consistent, measurable and high quality service. Outcomes of the Role - What You'll Do End to End Client Experience and Service Standards Ownership Act as the enterprise owner of the holistic client experience from onboarding through ongoing service. Design, measure and continually improve journeys and service standards. Establish and evolve clear service standards that define what "good" looks like across key journeys and touchpoints. Embed service standards into operational processes through close collaboration with frontline teams. Ensure that good client outcomes are integrated into design, delivery and change activity. Immersive Engagement With Client Facing Colleagues Work in deep partnership with client facing teams, including advisors, service teams and operations. Sit alongside colleagues to understand real world challenges, pain points and opportunities. Shadow interactions and participate in daily workflows to bring frontline insight into design priorities. Build credibility by ensuring service standards and improvements reflect operational realities. Collaborative Strategic Leadership Drive collaboration with third party partners, data and analytics, change and transformation, and digital product teams. Influence senior leaders to adopt Service Experience principles and incorporate service standards into business design and regulatory programmes. Facilitate enterprise alignment on journey ownership, service standards and target experiences. Virtual Team Leadership and Enterprise Influence Lead a team of three Service Designers focused on end to end journey design, service standards and continuous improvement. Provide virtual leadership across distributed teams to break down silos and ensure consistent, standards aligned experiences. Build collaborative relationships across organisational boundaries to embed service design practice and shared accountability. Pragmatic Design Excellence Balance ambition with operational and technological realities. Translate insights into actionable design decisions that enhance client experience and colleague efficiency. Work closely with technology, digital and operational teams to ensure changes are practical, implementable and aligned with business priorities. Analytics, Measurement and Continuous Improvement Partner with insights and data teams to implement meaningful measurement frameworks for journeys, service standards and outcome delivery. Establish practical metrics demonstrating ROI, client value and alignment with client outcomes expectations. Embed ongoing monitoring of service standards and continuous improvement processes across the organisation Knowledge, Skills and Experience Collaborative & virtual leadership experience Senior Business Designer or Head of CX/SX experience with proven ability to lead virtually and influence across complex enterprise environments, preferably in Wealth Management, Asset Management, or Financial Services. Track record of leading CX/SX functions through collaborative partnerships that deliver pragmatic business outcomes. Experience leading virtual teams and driving practical CX/SX programmes across large, distributed organisations with cross functional, matrix style leadership capabilities. Pragmatic technical skills Proficiency in collaborative design tools (Miro, Figma) with ability to facilitate virtual cross team workshops. Practical experience with digital ecosystems including Salesforce, CRM, and MarTech solutions. Balanced expertise in information architecture, interaction design, visual design, and prototyping with focus on feasible implementation. Collaborative & pragmatic leadership competencies Systematic yet flexible approach to identifying realistic opportunities and implementing practical solutions through orchestrated delivery methods. Exceptional virtual leadership and stakeholder management skills with ability to build consensus and drive decision making across diverse, distributed groups. This is an orchestra conductor role that requires influence, credibility and clout with resources that report to other functional heads. Talent for translating customer insights into actionable, implementable business strategies across enterprise functions. Strong collaborative mindset - actively seeks input, builds on others' ideas, and creates shared ownership of solutions. Pragmatic problem solving - balances ideal outcomes with practical constraints, focuses on deliverable improvements over perfect solutions. Enterprise leadership capability - influences and leads across organisational boundaries without formal authority.
Description We're excited to offer a fantastic 12-month full-time FTC opportunity for a Customer Experience Manager to join the marketing team at AXA Global Healthcare in Tunbridge Wells. If you're passionate about creating impactful customer journeys, this is your chance to lead the development and execution of a strategic CX vision that truly makes a difference. Working closely with the CX and Insight Lead, you'll drive initiatives that ensure a smooth, consistent experience across all touchpoints. As the voice of the customer, you'll champion continuous improvement and deliver positive outcomes, all while ensuring our approach aligns with our commitments under the Consumer Duty-especially for customers with vulnerable characteristics. If you're an expert in customer experience with a solid understanding of Vulnerable Customer needs and are ready to shape exceptional customer experiences, then we'd love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the development and implementation of the Customer Experience (CX) and Vulnerable Customer (VC) strategies. Collaborate with stakeholders to map customer journeys, identifying pain points and areas for CX improvement. Work with Insight, Operations, and Complaints teams to launch CX and VC projects that create a seamless, positive experience across all touchpoints, especially enhancing digital customer interactions. Chair the Vulnerable Customer Forum, ensuring stakeholder engagement and successful delivery within scope, time, and budget. Partner with Compliance to update policies that prioritise the needs of vulnerable customers in everything we do. Act as a customer advocate across all strategic initiatives, ensuring their needs-including those with vulnerabilities-are central to project design. Use root cause analysis of customer complaints to identify opportunities for CX improvements and address key issues. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Proven experience in a Customer Experience (CX) role, with demonstrated expertise in leading customer journey mapping workshops with stakeholders. Skilled at facilitating collaborative workshops to map, analyse, and improve end-to-end customer journeys. Ability to apply insights from journey mapping to enhance customer interactions and overall experience. In-depth understanding of Vulnerable Customer requirements and how to incorporate these into journey design. Excellent communication, influencing, and relationship-building skills. Sound presentation, storytelling, and data interpretation abilities to convey journey insights compellingly. Good business and commercial awareness, with the ability to align CX initiatives with company objectives. Highly organised with effective time management skills. Knowledge of Consumer Duty requirements within financial services would be desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £48,000 dependent on experience. Discretionary company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 28 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are Proud to be part of the AXA Group, AXA Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check-up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Feb 07, 2026
Full time
Description We're excited to offer a fantastic 12-month full-time FTC opportunity for a Customer Experience Manager to join the marketing team at AXA Global Healthcare in Tunbridge Wells. If you're passionate about creating impactful customer journeys, this is your chance to lead the development and execution of a strategic CX vision that truly makes a difference. Working closely with the CX and Insight Lead, you'll drive initiatives that ensure a smooth, consistent experience across all touchpoints. As the voice of the customer, you'll champion continuous improvement and deliver positive outcomes, all while ensuring our approach aligns with our commitments under the Consumer Duty-especially for customers with vulnerable characteristics. If you're an expert in customer experience with a solid understanding of Vulnerable Customer needs and are ready to shape exceptional customer experiences, then we'd love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the development and implementation of the Customer Experience (CX) and Vulnerable Customer (VC) strategies. Collaborate with stakeholders to map customer journeys, identifying pain points and areas for CX improvement. Work with Insight, Operations, and Complaints teams to launch CX and VC projects that create a seamless, positive experience across all touchpoints, especially enhancing digital customer interactions. Chair the Vulnerable Customer Forum, ensuring stakeholder engagement and successful delivery within scope, time, and budget. Partner with Compliance to update policies that prioritise the needs of vulnerable customers in everything we do. Act as a customer advocate across all strategic initiatives, ensuring their needs-including those with vulnerabilities-are central to project design. Use root cause analysis of customer complaints to identify opportunities for CX improvements and address key issues. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Proven experience in a Customer Experience (CX) role, with demonstrated expertise in leading customer journey mapping workshops with stakeholders. Skilled at facilitating collaborative workshops to map, analyse, and improve end-to-end customer journeys. Ability to apply insights from journey mapping to enhance customer interactions and overall experience. In-depth understanding of Vulnerable Customer requirements and how to incorporate these into journey design. Excellent communication, influencing, and relationship-building skills. Sound presentation, storytelling, and data interpretation abilities to convey journey insights compellingly. Good business and commercial awareness, with the ability to align CX initiatives with company objectives. Highly organised with effective time management skills. Knowledge of Consumer Duty requirements within financial services would be desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £48,000 dependent on experience. Discretionary company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 28 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are Proud to be part of the AXA Group, AXA Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check-up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Feb 05, 2026
Full time
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Principal CX Advisory Consultant page is loaded Principal CX Advisory Consultantlocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR109887Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Principal CX Advisory team at Genesys collaborates closely with both our customers and internal stakeholders to shape and execute the Digital and AI strategy that underpins successful CCaaS transformation initiatives.As a Principal CX Advisory Consultant, you will deliver high-impact consulting services across strategic and structural CX and EX domains, playing a pivotal role in guiding our customers through their transformation journeys. This includes championing best practices in CX, EX, Digital, and AI, while leading the organizational change process to ensure seamless adoption of Genesys solutions that drive measurable business outcomes.Success in this role requires strong business consulting acumen, advanced analytical capabilities, and a passion for crafting exceptional customer experiences through the latest innovations in AI-powered experience orchestration.We're seeking a candidate who thrives in a global, multicultural environment and is energized by working with cutting-edge software technologies. This is an individual contributor position with significant strategic influence.- Interface with key client stakeholders/executives and effectively influence them to shape their CCaaS transformation program and executive sponsorship.- Identify, understand, and address business problems through interpersonal and analytical assessment with stakeholders in the CX, EX, Digital, AI and Contact Centre Operational teams.- Analyses and reviews current business operations; facilitates and leads workshops and focus groups to determine and implement business process improvements that leverage the latest innovation available in the AI-powered experience orchestration ecosystem.- Collaborates with customer CX, EX, Digital, AI and Contact Centre Operational teams to analyse and understand key customer requirements, document and prioritize them on a transformational roadmap to create an Evolution plan for Genesys solutions.- Interfaces between the business and technical teams and facilitates discussions to find ideal solutions to business problems. Where can develop a ROI analysis if a business justification is needed to position a solution- Should be able to compare operational KPIs (AHT, Churn, NPS, AWT, etc.) before and after a Genesys implementation.- Supports the relevant stakeholders to develop and lead actionable and targeted change management plans - including communications, training, sponsor roadmap, coaching, resistance management, and adoption and sustainment strategies.- Identifies key CX, EX, Digital, AI, Contact Centre Operations and OCM (Organizational Change Management) issues, concerns, and risks that may have an impact on the transformation program- Demonstrate ownership, dedication and high-quality consulting engagements by building strong and trusted relationships with all internal and external stakeholders.- Contribute to the development of standardized CX Advisory offerings for use across the team.- Support Genesys thought leadership by contributing to articles, webinars, roundtables, conferences, etc.- Provide mentorship, guidance, and training to internal teams to develop the CX, EX, Digital, AI and Contact Centre Operational expertise within Genesys.- Occasional travel might be required.- Demonstrated excellence in customer-facing engagements, including leading workshops, crafting compelling presentations, and delivering them with impact.- Exceptional communication skills with the ability to engage confidently across both business and technical audiences, including executive-level stakeholders.- Proven consulting experience in CX, EX, Digital, AI, and Contact Centre Operations, with the ability to recommend tailored solutions to complex business and operational challenges.- Track record of contributing to large-scale transformation programs that drive meaningful change across customer experience and operational domains.- Familiarity with recognized change management frameworks such as Kotter's, ADKAR, and Lewin's models.- Skilled in applying Design Thinking methodologies to facilitate collaborative and outcome-driven workshops.- Capable of advising on CX, EX, Digital, AI, and Contact Centre KPIs, and guiding best practices for business scorecard development.- Deep understanding of change management principles, with the ability to design and implement comprehensive change programs.- Experience leading key change initiatives or serving in an advisory role as a Change Consultant.- Working knowledge of Agile methodologies, including user stories, epics, sprint planning, product demos, and iterative execution.- Strong analytical and creative problem-solving abilities, with adaptability in navigating complex environments.- Innovative mindset with the ability to explore diverse perspectives and guide teams toward consensus.- Demonstrated leadership, decision-making, and influencing capabilities.- Fluency in English is essential.If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience
Feb 05, 2026
Full time
Principal CX Advisory Consultant page is loaded Principal CX Advisory Consultantlocations: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR109887Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Principal CX Advisory team at Genesys collaborates closely with both our customers and internal stakeholders to shape and execute the Digital and AI strategy that underpins successful CCaaS transformation initiatives.As a Principal CX Advisory Consultant, you will deliver high-impact consulting services across strategic and structural CX and EX domains, playing a pivotal role in guiding our customers through their transformation journeys. This includes championing best practices in CX, EX, Digital, and AI, while leading the organizational change process to ensure seamless adoption of Genesys solutions that drive measurable business outcomes.Success in this role requires strong business consulting acumen, advanced analytical capabilities, and a passion for crafting exceptional customer experiences through the latest innovations in AI-powered experience orchestration.We're seeking a candidate who thrives in a global, multicultural environment and is energized by working with cutting-edge software technologies. This is an individual contributor position with significant strategic influence.- Interface with key client stakeholders/executives and effectively influence them to shape their CCaaS transformation program and executive sponsorship.- Identify, understand, and address business problems through interpersonal and analytical assessment with stakeholders in the CX, EX, Digital, AI and Contact Centre Operational teams.- Analyses and reviews current business operations; facilitates and leads workshops and focus groups to determine and implement business process improvements that leverage the latest innovation available in the AI-powered experience orchestration ecosystem.- Collaborates with customer CX, EX, Digital, AI and Contact Centre Operational teams to analyse and understand key customer requirements, document and prioritize them on a transformational roadmap to create an Evolution plan for Genesys solutions.- Interfaces between the business and technical teams and facilitates discussions to find ideal solutions to business problems. Where can develop a ROI analysis if a business justification is needed to position a solution- Should be able to compare operational KPIs (AHT, Churn, NPS, AWT, etc.) before and after a Genesys implementation.- Supports the relevant stakeholders to develop and lead actionable and targeted change management plans - including communications, training, sponsor roadmap, coaching, resistance management, and adoption and sustainment strategies.- Identifies key CX, EX, Digital, AI, Contact Centre Operations and OCM (Organizational Change Management) issues, concerns, and risks that may have an impact on the transformation program- Demonstrate ownership, dedication and high-quality consulting engagements by building strong and trusted relationships with all internal and external stakeholders.- Contribute to the development of standardized CX Advisory offerings for use across the team.- Support Genesys thought leadership by contributing to articles, webinars, roundtables, conferences, etc.- Provide mentorship, guidance, and training to internal teams to develop the CX, EX, Digital, AI and Contact Centre Operational expertise within Genesys.- Occasional travel might be required.- Demonstrated excellence in customer-facing engagements, including leading workshops, crafting compelling presentations, and delivering them with impact.- Exceptional communication skills with the ability to engage confidently across both business and technical audiences, including executive-level stakeholders.- Proven consulting experience in CX, EX, Digital, AI, and Contact Centre Operations, with the ability to recommend tailored solutions to complex business and operational challenges.- Track record of contributing to large-scale transformation programs that drive meaningful change across customer experience and operational domains.- Familiarity with recognized change management frameworks such as Kotter's, ADKAR, and Lewin's models.- Skilled in applying Design Thinking methodologies to facilitate collaborative and outcome-driven workshops.- Capable of advising on CX, EX, Digital, AI, and Contact Centre KPIs, and guiding best practices for business scorecard development.- Deep understanding of change management principles, with the ability to design and implement comprehensive change programs.- Experience leading key change initiatives or serving in an advisory role as a Change Consultant.- Working knowledge of Agile methodologies, including user stories, epics, sprint planning, product demos, and iterative execution.- Strong analytical and creative problem-solving abilities, with adaptability in navigating complex environments.- Innovative mindset with the ability to explore diverse perspectives and guide teams toward consensus.- Demonstrated leadership, decision-making, and influencing capabilities.- Fluency in English is essential.If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience
(This is a hybrid role, and it requires travel to our Cardiff office at least once a week) We are looking for an Agile & Lean Centre Manager to shape the direction of our Agile & Lean learning programmes and act as a centre of excellence for business agility. This is an exciting opportunity to shape the future of learning and agility across the organisation. You'll collaborate across the L&D team, wider business departments and business leaders to provide impactful, blended learning that drive real change. We are looking for a passionate and experienced Agile & Lean professional who can bring deep expertise, inspire others, and lead the rollout of Agile ways of working across departments. You'll be a trusted advisor, mentor, and facilitator-someone who thrives on solving complex problems and enabling others to succeed. As an Agile & Lean Centre Manager, you will Shape the direction and rollout of Agile & Lean learning capabilities across the business. Act as a centre of excellence and go-to expert for Agile, Lean, and complementary practices that drive business agility such as UX/CX, Change Management, DevOps, Evidence Based Management and systems thinking. Collaborate across teams to design and deliver end-to-end, blended learning journeys. Create Agile & Lean competency framework for learning paths Provide consultancy and mentorship Provide expert training aligned with globally recognised accreditation bodies such as Scrum.org, Kanban University, ICAgile, and the DevOps Institute. Offer coaching and mentorship to teams and leadership in adopting Agile ways of working and navigating change. Champion an Agile mindset and support cultural transformation across departments. Use your deep knowledge to interpret business needs and recommend solutions aligned with appropriate industry practices. Solve complex challenges using a systems thinking and holistic approach. Work independently with a high degree of autonomy, while collaborating effectively with stakeholders. Required Skills Deep expertise knowledge and proven experience in Agile, Lean, DevOps, and Change Management (e.g. KMM, Lean Change Management). Proven experience leading Agile and digital transformations through evolutionary change initiatives. Strong coaching and facilitation skills, with the ability to engage and inspire. Expert in frameworks and approaches such as Scrum, Kanban, Lean Change Management, and Scaling frameworks. Solid knowledge and proven experience in fields that are complementary to Agile & Lean such as Design Thinking, UX, Agile Engineering practices, product management, coaching, and change management. Experience designing and delivering end to end experiential and blended learning programmes. Systems thinker and problem solver with a learner-centred, customer-focused mindset. Collaborator, ability to collaborate across teams and business areas Excellent communication and stakeholder engagement skills. Ability to work independently and manage complex programmes with minimal supervision. Desired Qualifications: Bachelor's degree in a relevant field. Accredited trainer with one or more of the following: Scrum.org, Kanban University (or ProKanban), ICAgile, DevOps Institute. Expert level Scrum certifications (e.g. PSM II, PSM III, PST) and specialisations (e.g. PSDI, PSU, PAL-E, PAL-EBM). Expert Level Kanban certifications (e.g. TKP, KMP, KMM, KCP). Foundational and Leadership DevOps certifications (e.g. DOF, DOL). Qualifications in UX/CX and Design Thinking (e.g. PSU, IBM Enterprise Design Thinking). Agile Scaling certifications (e.g. SAFe, LeSS, Nexus). Please note - we may close this vacancy early if we receive lots of applications or business priorities change. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Feb 04, 2026
Full time
(This is a hybrid role, and it requires travel to our Cardiff office at least once a week) We are looking for an Agile & Lean Centre Manager to shape the direction of our Agile & Lean learning programmes and act as a centre of excellence for business agility. This is an exciting opportunity to shape the future of learning and agility across the organisation. You'll collaborate across the L&D team, wider business departments and business leaders to provide impactful, blended learning that drive real change. We are looking for a passionate and experienced Agile & Lean professional who can bring deep expertise, inspire others, and lead the rollout of Agile ways of working across departments. You'll be a trusted advisor, mentor, and facilitator-someone who thrives on solving complex problems and enabling others to succeed. As an Agile & Lean Centre Manager, you will Shape the direction and rollout of Agile & Lean learning capabilities across the business. Act as a centre of excellence and go-to expert for Agile, Lean, and complementary practices that drive business agility such as UX/CX, Change Management, DevOps, Evidence Based Management and systems thinking. Collaborate across teams to design and deliver end-to-end, blended learning journeys. Create Agile & Lean competency framework for learning paths Provide consultancy and mentorship Provide expert training aligned with globally recognised accreditation bodies such as Scrum.org, Kanban University, ICAgile, and the DevOps Institute. Offer coaching and mentorship to teams and leadership in adopting Agile ways of working and navigating change. Champion an Agile mindset and support cultural transformation across departments. Use your deep knowledge to interpret business needs and recommend solutions aligned with appropriate industry practices. Solve complex challenges using a systems thinking and holistic approach. Work independently with a high degree of autonomy, while collaborating effectively with stakeholders. Required Skills Deep expertise knowledge and proven experience in Agile, Lean, DevOps, and Change Management (e.g. KMM, Lean Change Management). Proven experience leading Agile and digital transformations through evolutionary change initiatives. Strong coaching and facilitation skills, with the ability to engage and inspire. Expert in frameworks and approaches such as Scrum, Kanban, Lean Change Management, and Scaling frameworks. Solid knowledge and proven experience in fields that are complementary to Agile & Lean such as Design Thinking, UX, Agile Engineering practices, product management, coaching, and change management. Experience designing and delivering end to end experiential and blended learning programmes. Systems thinker and problem solver with a learner-centred, customer-focused mindset. Collaborator, ability to collaborate across teams and business areas Excellent communication and stakeholder engagement skills. Ability to work independently and manage complex programmes with minimal supervision. Desired Qualifications: Bachelor's degree in a relevant field. Accredited trainer with one or more of the following: Scrum.org, Kanban University (or ProKanban), ICAgile, DevOps Institute. Expert level Scrum certifications (e.g. PSM II, PSM III, PST) and specialisations (e.g. PSDI, PSU, PAL-E, PAL-EBM). Expert Level Kanban certifications (e.g. TKP, KMP, KMM, KCP). Foundational and Leadership DevOps certifications (e.g. DOF, DOL). Qualifications in UX/CX and Design Thinking (e.g. PSU, IBM Enterprise Design Thinking). Agile Scaling certifications (e.g. SAFe, LeSS, Nexus). Please note - we may close this vacancy early if we receive lots of applications or business priorities change. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Overview Join us as Head of Qualitative Practice, where you will play a pivotal leadership role within our Decision Intelligence team and act as a trusted partner to senior stakeholders across the organisation. You will lead and develop a high-performing team dedicated to championing the Customer Voice, delivering impactful qualitative research that shapes strategy and informs innovative experiences for our 20 million UK customers. In this role, you will work closely with senior product and business leaders to frame complex challenges, influence decision-making, and identify where research can unlock the greatest value. You will set the direction and standards for qualitative practice, overseeing end-to-end research programmes - from scoping and methodology design to participant recruitment, fieldwork, analysis, and compelling, actionable reporting. By translating deep customer insight into clear strategic recommendations, you will equip senior teams with the confidence to make confident, customer-centric decisions. To be successful as Head of Qualitative Practice you should have: Qualifications Experience of leading, coaching, and developing a high-performing team of researchers. Experience in customer-focused research, with the ability to uncover meaningful insights through effective, in-depth qualitative interviewing. Experience in design research and qualitative research, with the ability to lead and deliver end-to-end research projects. Excellent senior stakeholder management up to Managing Director level, with the ability to manage expectations, engage effectively, and influence decisions. Some other highly valued skills may include: Experience within Financial Services. Ability to translate complex data into clear, strategic insights that inform decision-making, shape priorities, and drive measurable business and customer outcomes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in London, Glasgow, Knutsford or Northampton. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research,customer surveys,and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
Overview Join us as Head of Qualitative Practice, where you will play a pivotal leadership role within our Decision Intelligence team and act as a trusted partner to senior stakeholders across the organisation. You will lead and develop a high-performing team dedicated to championing the Customer Voice, delivering impactful qualitative research that shapes strategy and informs innovative experiences for our 20 million UK customers. In this role, you will work closely with senior product and business leaders to frame complex challenges, influence decision-making, and identify where research can unlock the greatest value. You will set the direction and standards for qualitative practice, overseeing end-to-end research programmes - from scoping and methodology design to participant recruitment, fieldwork, analysis, and compelling, actionable reporting. By translating deep customer insight into clear strategic recommendations, you will equip senior teams with the confidence to make confident, customer-centric decisions. To be successful as Head of Qualitative Practice you should have: Qualifications Experience of leading, coaching, and developing a high-performing team of researchers. Experience in customer-focused research, with the ability to uncover meaningful insights through effective, in-depth qualitative interviewing. Experience in design research and qualitative research, with the ability to lead and deliver end-to-end research projects. Excellent senior stakeholder management up to Managing Director level, with the ability to manage expectations, engage effectively, and influence decisions. Some other highly valued skills may include: Experience within Financial Services. Ability to translate complex data into clear, strategic insights that inform decision-making, shape priorities, and drive measurable business and customer outcomes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in London, Glasgow, Knutsford or Northampton. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research,customer surveys,and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
We recognise our people are the best thing about Red Badger and that a truly diverse workplace where people are free to be themselves is essential for great culture and great outcomes. If you like solving difficult problems, working with great people and making a real impact, join us and become a Badger. At Red Badger, our purpose is to make a positive impact on the world around us. Our mission is to transform blue-chips into next generation digital product organisations. We believe in creating opportunities for all. We benefit from diversity. That said, we're far from perfect - we want to be more diverse and representative. Join us and help make that happen. The best bit about Red Badger is, of course, the team. We've been around for 12+ years now and we are over 100 strong. We are really proud of our people; we support and learn a lot from each other; we work really hard but have fun doing it. We are a diverse group made up of 22 different nationalities, speaking 17 different languages. Our 3 founders, Dave, Cain and Stu, who have considerable tech and consultancy experience and still own 100% of the company. We've been consistently profitable and have grown responsibly from the beginning. We are based at Old Street in the heart of "tech city" and get thoroughly stuck in with the brilliant community around us. We run several meetups including the hugely popular React London, invite other groups to host their events in our office such as Lua London and Ladies Who Code and speak at events like Digital Shoreditch and LNUG. The Role We're looking for a Senior Software Engineer to join our digital product delivery function. Red Badger builds high-quality digital products using a lean delivery process and multidisciplinary, cross-functional teams. The work we do for our clients involves dealing with the core complexities of their business and the technology we employ varies from project to project. You will be a polyglot with extensive experience across a wide range of technologies and projects and will relish tackling and solving tough problems, digging deeper into areas you already know as well as expanding your skills into different languages, technologies and practices. You'll be comfortable designing and articulating solutions, working closely with clients to ensure we're delivering the right thing in the right way. You will lead by example; getting your hands dirty in the code, inspiring your peers & educating our clients. You are passionate about the craft of software development and contribute to technical and non-technical discussions that help shape the direction of digital product delivery. You are able to work independently, as well as collaboratively, on user stories within an agile delivery environment and are versed in modern software delivery practices. You care about creating quality software that meets the needs of our client's vision and goals, in a thoughtfully pragmatic way. As well as contributing to production-grade code bases, you will also be proactive in working directly with the client to help shape and move the project forward and, where required, helping to up-skill and embed good development practices within existing, newly formed or client/Badger blended cross-functional teams. Key Responsibilities Providing engineering expertise and experience as a member of a cross functional delivery team, working alongside other engineers, designers, QA, delivery lead and a tech lead Employ modern development practices to ship high-quality software Ability to adapt to new languages and frameworks Choosing the right technology for the job, striving for simplicity Starting or continuing your journey as a line-manager Coach & support peers Providing support for digital products once they are live (depending on client needs) Agile Ways of Working Pair programming with other members of the team, including designers and QAs Own the delivery of user stories end-to-end, working with agile principles Leading and supporting your peers in technical decisions Be an advocate for lean software development, building for what is required now Help break large deliverables into small, lean incremental user stories Actively contribute to agile ceremonies Consulting with clients Proactively engage with clients to shape and move the project forward, including giving updates on the delivery progress and highlighting potential technical blockers Upskilling and embedding modern software practices in client teams where necessary Your experience It'd be great if you have experience with: Backend technologies (e.g. Node.js, Go, Rust, etc.) Relational and Non-relational databases (e.g. ElasticSearch, Redis, PostgreSQL, etc.) System architecture approaches (e.g. microservices, event sourcing, serverless, CQRS ) Virtualisation and orchestration tools (e.g. VMs, Docker, Kubernetes, etc.) and infrastructure as code (e.g. Terraform, Pulumi) Test automation following Test Driven Development practices including unit testing, API testing, and end-to-end testing Working with lean and agile practices (e.g. Kanban, Scrum, etc.) Collaborating in cross-functional teams It'd be amazing if you can also: Make use of modern UI data layer technologies (i.e. Relay, GraphQL, Apollo, etc.) Design, build, debug and help contribute to evolving cloud based architectures following Everything-as-Code principles Design an agile release engineering strategy that delivers value incrementally and continuously Support a highly-available live production system, respond to alerts, diagnose problems using logs and observability tooling, triage and resolve incidents What we offer We make sure our team is well looked after with generous salaries and a great benefits package which includes: Enhanced pension with employer contribution of up to 5% of your salary Group Life Insurance Critical Illness Cover Private Medical Insurance Your choice of hardware and mobile phone £1,000 home-office set up budget and contribution to home broadband Matched (pre-tax) charity GAYE donations Cycle to work Enhanced parental leave Diversity & Inclusion: Red Badger is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. We hire, employ, train, promote and compensate regardless of gender, gender identity, race, disability, sexual orientation, age, creed and colour. We are fully focused on equality, and it is our fundamental belief that the fascinating characteristics that make us all different enable us to continue to do amazing work for our clients. Create a Job Alert Interested in building your career at Red Badger? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Employee Benefits We make sure our team is well looked after with generous salaries and a great benefits package which includes: Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a new partnership with Civo, the company reimagining cloud computing. Civo is a pioneering cloud service We are thrilled to announce an exciting new partnership between Red Badger and Tuum, a leading provider of next-generation core banking platforms. This collaboration brings We respect and care for each other and strive for a truly diverse workplace where everyone has the freedom to be their authentic selves and feel safe. We're part of the Stonewall Diversity Champion programme to continuously develop structured and systematic policies and practices that reflect our world. In addition to supporting the LGBTQ+ community, we're focused on applying what we learn to all areas of equality including ethnicity, gender, disability and social mobility. 4th Floor, 2 Old Street Yard, London EC1Y 8AF
Feb 03, 2026
Full time
We recognise our people are the best thing about Red Badger and that a truly diverse workplace where people are free to be themselves is essential for great culture and great outcomes. If you like solving difficult problems, working with great people and making a real impact, join us and become a Badger. At Red Badger, our purpose is to make a positive impact on the world around us. Our mission is to transform blue-chips into next generation digital product organisations. We believe in creating opportunities for all. We benefit from diversity. That said, we're far from perfect - we want to be more diverse and representative. Join us and help make that happen. The best bit about Red Badger is, of course, the team. We've been around for 12+ years now and we are over 100 strong. We are really proud of our people; we support and learn a lot from each other; we work really hard but have fun doing it. We are a diverse group made up of 22 different nationalities, speaking 17 different languages. Our 3 founders, Dave, Cain and Stu, who have considerable tech and consultancy experience and still own 100% of the company. We've been consistently profitable and have grown responsibly from the beginning. We are based at Old Street in the heart of "tech city" and get thoroughly stuck in with the brilliant community around us. We run several meetups including the hugely popular React London, invite other groups to host their events in our office such as Lua London and Ladies Who Code and speak at events like Digital Shoreditch and LNUG. The Role We're looking for a Senior Software Engineer to join our digital product delivery function. Red Badger builds high-quality digital products using a lean delivery process and multidisciplinary, cross-functional teams. The work we do for our clients involves dealing with the core complexities of their business and the technology we employ varies from project to project. You will be a polyglot with extensive experience across a wide range of technologies and projects and will relish tackling and solving tough problems, digging deeper into areas you already know as well as expanding your skills into different languages, technologies and practices. You'll be comfortable designing and articulating solutions, working closely with clients to ensure we're delivering the right thing in the right way. You will lead by example; getting your hands dirty in the code, inspiring your peers & educating our clients. You are passionate about the craft of software development and contribute to technical and non-technical discussions that help shape the direction of digital product delivery. You are able to work independently, as well as collaboratively, on user stories within an agile delivery environment and are versed in modern software delivery practices. You care about creating quality software that meets the needs of our client's vision and goals, in a thoughtfully pragmatic way. As well as contributing to production-grade code bases, you will also be proactive in working directly with the client to help shape and move the project forward and, where required, helping to up-skill and embed good development practices within existing, newly formed or client/Badger blended cross-functional teams. Key Responsibilities Providing engineering expertise and experience as a member of a cross functional delivery team, working alongside other engineers, designers, QA, delivery lead and a tech lead Employ modern development practices to ship high-quality software Ability to adapt to new languages and frameworks Choosing the right technology for the job, striving for simplicity Starting or continuing your journey as a line-manager Coach & support peers Providing support for digital products once they are live (depending on client needs) Agile Ways of Working Pair programming with other members of the team, including designers and QAs Own the delivery of user stories end-to-end, working with agile principles Leading and supporting your peers in technical decisions Be an advocate for lean software development, building for what is required now Help break large deliverables into small, lean incremental user stories Actively contribute to agile ceremonies Consulting with clients Proactively engage with clients to shape and move the project forward, including giving updates on the delivery progress and highlighting potential technical blockers Upskilling and embedding modern software practices in client teams where necessary Your experience It'd be great if you have experience with: Backend technologies (e.g. Node.js, Go, Rust, etc.) Relational and Non-relational databases (e.g. ElasticSearch, Redis, PostgreSQL, etc.) System architecture approaches (e.g. microservices, event sourcing, serverless, CQRS ) Virtualisation and orchestration tools (e.g. VMs, Docker, Kubernetes, etc.) and infrastructure as code (e.g. Terraform, Pulumi) Test automation following Test Driven Development practices including unit testing, API testing, and end-to-end testing Working with lean and agile practices (e.g. Kanban, Scrum, etc.) Collaborating in cross-functional teams It'd be amazing if you can also: Make use of modern UI data layer technologies (i.e. Relay, GraphQL, Apollo, etc.) Design, build, debug and help contribute to evolving cloud based architectures following Everything-as-Code principles Design an agile release engineering strategy that delivers value incrementally and continuously Support a highly-available live production system, respond to alerts, diagnose problems using logs and observability tooling, triage and resolve incidents What we offer We make sure our team is well looked after with generous salaries and a great benefits package which includes: Enhanced pension with employer contribution of up to 5% of your salary Group Life Insurance Critical Illness Cover Private Medical Insurance Your choice of hardware and mobile phone £1,000 home-office set up budget and contribution to home broadband Matched (pre-tax) charity GAYE donations Cycle to work Enhanced parental leave Diversity & Inclusion: Red Badger is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. We hire, employ, train, promote and compensate regardless of gender, gender identity, race, disability, sexual orientation, age, creed and colour. We are fully focused on equality, and it is our fundamental belief that the fascinating characteristics that make us all different enable us to continue to do amazing work for our clients. Create a Job Alert Interested in building your career at Red Badger? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Employee Benefits We make sure our team is well looked after with generous salaries and a great benefits package which includes: Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a new partnership with Civo, the company reimagining cloud computing. Civo is a pioneering cloud service We are thrilled to announce an exciting new partnership between Red Badger and Tuum, a leading provider of next-generation core banking platforms. This collaboration brings We respect and care for each other and strive for a truly diverse workplace where everyone has the freedom to be their authentic selves and feel safe. We're part of the Stonewall Diversity Champion programme to continuously develop structured and systematic policies and practices that reflect our world. In addition to supporting the LGBTQ+ community, we're focused on applying what we learn to all areas of equality including ethnicity, gender, disability and social mobility. 4th Floor, 2 Old Street Yard, London EC1Y 8AF
Designation Senior Principal Analyst Function Sales Enablement Experience 5-10 years Location United Kingdom - Edinburgh, London, Manchester Skills AI, Machine Learning, Solution Architecture You'll be part of a collaborative, entrepreneurial environment that values innovation, excellence, and thought leadership. This is more than a sales-adjacent role - it's your opportunity to shape the future of data & AI consulting and lead from the front as businesses navigate the next wave of intelligent transformation. If you're ready to bring bold ideas to life and influence how data & AI transforms industries - we'd love to hear from you. Requirements GlobalLogic is seeking a Go-to-Market (GTM) Solutions Architect for AI/ML solutions to drive the growth of our pipeline in our Intelligent Enterprise practice in the UK & Ireland. This is a high-impact role at the intersection of technology, consulting, and innovation - shaping and scaling our Data & AI offerings across four transformative domains: Data Platforms Data & ML Operations Generative & Agentic AI You'll partner with Sales, Marketing, and Delivery teams to co-create solutions, design winning proposals, and accelerate business growth. Ideal for senior data consultants, data architects, or pre-sales experts, this is a chance to lead at the forefront of data & AI innovation during a period of exciting expansion for GlobalLogic. What You'll Bring We're looking for a candidate who blends deep technical expertise with strong commercial instincts and a passion for AI-driven transformation. You should have: 5+ years of consulting and/or delivery experience in data & AI, ideally within professional services or a high-growth tech environment. A successful track record of developing and closing £M+ data & AI deals with business stakeholders. Strong expertise in AI/ML market offerings and related solutions (Gen AI, Agentic AI, ML Ops, Model Ops) as well as one or more other core technology areas - such as modern data platforms, data product engineering, data marketplace architecture, data developer portals, platform engineering. Experience co-selling partner solutions with hyperscalers or platforms (e.g. AWS, Azure, GCP, Snowflake, Databricks). Outstanding communication skills - able to translate complex ideas for both technical and business audiences. Demonstrated thought leadership in AI/ML such as speaking at industry events, contributing to whitepapers, mentoring, and publishing technical insights. A global mindset, with experience working across geographies including India, Eastern Europe, and North America. Job responsibilities Design, refine, and package cutting-edge data & AI offerings for GlobalLogic's customers - primarily focused on AI & ML engineering & operations Lead technical pre-sales activities including workshops, PoCs, proposals, RFIs/RFPs, SoWs, and cost modelling. Provide strategic and technical guidance to internal teams and clients. Collaborate with adjacent GTM teams to build holistic, market-leading propositions. Stay current with evolving AI/ML technologies. Cultivate strong relationships with technology partners to co-develop joint solutions. What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do. About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services. Apply Now First Name Last Name Email Phone Gender The gender information on this form helps us understand the makeup of our applicant pool in this key area, and to continuously improve our efforts to make our workforce more inclusive. Country of Residence City How did you hear about this job? Upload Resume / Share LinkedIn Profile Drag and drop your file here or click here to upload Only .docx, .rtf, .pdf formats allowed to a max size of 5 MB. Alternately you can include your Linkedin profile I want to be considered for future open positions within the GlobalLogic group. Your data will be kept in GlobalLogic's database for 3 years. You can withdraw your consent at any time by contacting . You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice .
Feb 02, 2026
Full time
Designation Senior Principal Analyst Function Sales Enablement Experience 5-10 years Location United Kingdom - Edinburgh, London, Manchester Skills AI, Machine Learning, Solution Architecture You'll be part of a collaborative, entrepreneurial environment that values innovation, excellence, and thought leadership. This is more than a sales-adjacent role - it's your opportunity to shape the future of data & AI consulting and lead from the front as businesses navigate the next wave of intelligent transformation. If you're ready to bring bold ideas to life and influence how data & AI transforms industries - we'd love to hear from you. Requirements GlobalLogic is seeking a Go-to-Market (GTM) Solutions Architect for AI/ML solutions to drive the growth of our pipeline in our Intelligent Enterprise practice in the UK & Ireland. This is a high-impact role at the intersection of technology, consulting, and innovation - shaping and scaling our Data & AI offerings across four transformative domains: Data Platforms Data & ML Operations Generative & Agentic AI You'll partner with Sales, Marketing, and Delivery teams to co-create solutions, design winning proposals, and accelerate business growth. Ideal for senior data consultants, data architects, or pre-sales experts, this is a chance to lead at the forefront of data & AI innovation during a period of exciting expansion for GlobalLogic. What You'll Bring We're looking for a candidate who blends deep technical expertise with strong commercial instincts and a passion for AI-driven transformation. You should have: 5+ years of consulting and/or delivery experience in data & AI, ideally within professional services or a high-growth tech environment. A successful track record of developing and closing £M+ data & AI deals with business stakeholders. Strong expertise in AI/ML market offerings and related solutions (Gen AI, Agentic AI, ML Ops, Model Ops) as well as one or more other core technology areas - such as modern data platforms, data product engineering, data marketplace architecture, data developer portals, platform engineering. Experience co-selling partner solutions with hyperscalers or platforms (e.g. AWS, Azure, GCP, Snowflake, Databricks). Outstanding communication skills - able to translate complex ideas for both technical and business audiences. Demonstrated thought leadership in AI/ML such as speaking at industry events, contributing to whitepapers, mentoring, and publishing technical insights. A global mindset, with experience working across geographies including India, Eastern Europe, and North America. Job responsibilities Design, refine, and package cutting-edge data & AI offerings for GlobalLogic's customers - primarily focused on AI & ML engineering & operations Lead technical pre-sales activities including workshops, PoCs, proposals, RFIs/RFPs, SoWs, and cost modelling. Provide strategic and technical guidance to internal teams and clients. Collaborate with adjacent GTM teams to build holistic, market-leading propositions. Stay current with evolving AI/ML technologies. Cultivate strong relationships with technology partners to co-develop joint solutions. What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do. About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services. Apply Now First Name Last Name Email Phone Gender The gender information on this form helps us understand the makeup of our applicant pool in this key area, and to continuously improve our efforts to make our workforce more inclusive. Country of Residence City How did you hear about this job? Upload Resume / Share LinkedIn Profile Drag and drop your file here or click here to upload Only .docx, .rtf, .pdf formats allowed to a max size of 5 MB. Alternately you can include your Linkedin profile I want to be considered for future open positions within the GlobalLogic group. Your data will be kept in GlobalLogic's database for 3 years. You can withdraw your consent at any time by contacting . You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice .
Managing Partner - Commercial Sectors (Energy & Utilities, Oil & Gas, Manufacturing, Pharmaceuticals), UK&I Backed by the incredible insight of Gartner Research, Gartner Consulting helps the world's leading organisations stay ahead of the digital curve. Our Consulting business is trusted by senior leaders (CxO or equivalent) across Energy & Utilities, Oil & Gas, Manufacturing, Retail & Consumer, and Life Sciences & Pharmaceuticals. We help clients shape, build, and execute strategies that drive real change. We go beyond data driven insights. Our multi disciplinary teams collaborate closely with clients, delivering meaningful outcomes, strengthening capabilities, and building relationships that last. You'll thrive working alongside experts who value teamwork and diverse perspectives. Our teams excel in navigating complex technology and business transformations. We guide clients through strategic decisions, foster buy in, secure funding, and support delivery on their most critical priorities. Your unique approach and ideas will be encouraged and celebrated. What sets us apart is our people: passionate, purpose driven individuals who value collaboration and support. We blend world class research and insights with a human led approach, helping clients create impact for their roles, businesses, and communities. We're looking for a new team member to join our Managing Partner community - someone ready to embrace a new, purpose led way of consulting. Backed by Gartner's leading research and access to the world's top businesses, you'll help drive the next wave of technology and business transformation. Join us and help shape outcomes for clients, build lasting relationships, and advise on the latest trends. For our team, you'll help create a business that adapts to client needs and offers opportunities for growth and development - all while enjoying the journey together. We welcome applications from all backgrounds, and are committed to creating an environment where everyone can thrive and make a difference. What You'll Do Forge meaningful relationships: You'll build trusted relationships with C level leaders (CEO, CIO, COO, CTO) across top industry clients. You'll move beyond traditional advising, helping clients rethink challenges, shape their vision, and create space for innovative transformation. Your guidance will empower them to tackle their biggest priorities with confidence. Lead the Consulting Lifecycle: You'll design and deliver strategies that spark new opportunities and bring fresh solutions to life. From initial client discussions to collaborating with diverse teams to build compelling proposals, you'll be hands on in helping clients achieve real, measurable impact. Your insight and creativity will be valued at every stage - your voice matters here. Shape our Future Together: Our business grows through the strengths and perspectives of our people. You'll play a key role in developing new offerings and supporting colleagues, including your own growth. We celebrate different ways of thinking and welcome those who see the world differently - your unique perspective will help us innovate and thrive. What We're Looking For Purpose driven Partners: Individuals who bring an entrepreneurial spirit, a commitment to building businesses, delivering measurable value for clients, and supporting the growth and development of people from all backgrounds. Creative Problem Solvers: People who look beyond the obvious, embrace curiosity, and seek to understand client needs from multiple perspectives. Your ability to see challenges differently and ask thoughtful questions will be critical. Effective Originators: Team members with a disciplined approach and a track record of originating new opportunities, including successful client stories and driving significant growth in consulting over the past three years. Empathetic Relationship Builders: Those who move beyond expertise to become trusted advisors - comfortable having open, honest and courageous conversations that unlock real value and build lasting client partnerships. Industry Experts: Strong understanding of one or more industries, such as Oil & Gas, Manufacturing, Pharmaceuticals, Retail, or Consumer Packaged Goods (CPG). Experience in one or more of the following areas: Advising senior leaders (C level) and understanding the key drivers for change, especially in areas like AI, Cloud, Digital Platforms, and Cybersecurity. Shaping and executing Technology, IT or Business Strategies, with an openness to new perspectives and innovative approaches. Leading application modernisation projects, such as SAP or S4/HANA, and embracing new technologies. IT Sourcing and Cost Optimisation, supporting clients to achieve the right strategic partnerships that deliver technology transformations at the right price, as well as how we help companies realise broader cost savings. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to .
Feb 02, 2026
Full time
Managing Partner - Commercial Sectors (Energy & Utilities, Oil & Gas, Manufacturing, Pharmaceuticals), UK&I Backed by the incredible insight of Gartner Research, Gartner Consulting helps the world's leading organisations stay ahead of the digital curve. Our Consulting business is trusted by senior leaders (CxO or equivalent) across Energy & Utilities, Oil & Gas, Manufacturing, Retail & Consumer, and Life Sciences & Pharmaceuticals. We help clients shape, build, and execute strategies that drive real change. We go beyond data driven insights. Our multi disciplinary teams collaborate closely with clients, delivering meaningful outcomes, strengthening capabilities, and building relationships that last. You'll thrive working alongside experts who value teamwork and diverse perspectives. Our teams excel in navigating complex technology and business transformations. We guide clients through strategic decisions, foster buy in, secure funding, and support delivery on their most critical priorities. Your unique approach and ideas will be encouraged and celebrated. What sets us apart is our people: passionate, purpose driven individuals who value collaboration and support. We blend world class research and insights with a human led approach, helping clients create impact for their roles, businesses, and communities. We're looking for a new team member to join our Managing Partner community - someone ready to embrace a new, purpose led way of consulting. Backed by Gartner's leading research and access to the world's top businesses, you'll help drive the next wave of technology and business transformation. Join us and help shape outcomes for clients, build lasting relationships, and advise on the latest trends. For our team, you'll help create a business that adapts to client needs and offers opportunities for growth and development - all while enjoying the journey together. We welcome applications from all backgrounds, and are committed to creating an environment where everyone can thrive and make a difference. What You'll Do Forge meaningful relationships: You'll build trusted relationships with C level leaders (CEO, CIO, COO, CTO) across top industry clients. You'll move beyond traditional advising, helping clients rethink challenges, shape their vision, and create space for innovative transformation. Your guidance will empower them to tackle their biggest priorities with confidence. Lead the Consulting Lifecycle: You'll design and deliver strategies that spark new opportunities and bring fresh solutions to life. From initial client discussions to collaborating with diverse teams to build compelling proposals, you'll be hands on in helping clients achieve real, measurable impact. Your insight and creativity will be valued at every stage - your voice matters here. Shape our Future Together: Our business grows through the strengths and perspectives of our people. You'll play a key role in developing new offerings and supporting colleagues, including your own growth. We celebrate different ways of thinking and welcome those who see the world differently - your unique perspective will help us innovate and thrive. What We're Looking For Purpose driven Partners: Individuals who bring an entrepreneurial spirit, a commitment to building businesses, delivering measurable value for clients, and supporting the growth and development of people from all backgrounds. Creative Problem Solvers: People who look beyond the obvious, embrace curiosity, and seek to understand client needs from multiple perspectives. Your ability to see challenges differently and ask thoughtful questions will be critical. Effective Originators: Team members with a disciplined approach and a track record of originating new opportunities, including successful client stories and driving significant growth in consulting over the past three years. Empathetic Relationship Builders: Those who move beyond expertise to become trusted advisors - comfortable having open, honest and courageous conversations that unlock real value and build lasting client partnerships. Industry Experts: Strong understanding of one or more industries, such as Oil & Gas, Manufacturing, Pharmaceuticals, Retail, or Consumer Packaged Goods (CPG). Experience in one or more of the following areas: Advising senior leaders (C level) and understanding the key drivers for change, especially in areas like AI, Cloud, Digital Platforms, and Cybersecurity. Shaping and executing Technology, IT or Business Strategies, with an openness to new perspectives and innovative approaches. Leading application modernisation projects, such as SAP or S4/HANA, and embracing new technologies. IT Sourcing and Cost Optimisation, supporting clients to achieve the right strategic partnerships that deliver technology transformations at the right price, as well as how we help companies realise broader cost savings. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to .
Managing Partner, IT Strategy and Strategy Execution Media and High Technology sectors • Hybrid UK Who we are Gartner's Consulting business helps Gartner clients (some of the world's leading organisations) with bespoke/tailored strategic advice that helps them to stay ahead of the digital curve. We are looking to invest to help achieve very ambitious growth plans and currently looking for highly talented and experienced IT Consulting professionals, (Senior Manager, Director, Client Partner, Associate Partner level), ready for a next challenge as a Partner. What you will do The Managing Partner will join our world-class Strategy Consulting team, working with leading telecom, media and technology organisations to transform and improve their businesses. What You Need We seek candidates with the ability to advise at the highest level, experience we're seeking: Consulting experience from a top management consulting firm; MBA qualification desirable; Skilled in technology transformation and change, with experience of successful transformation, from how it is planned (IT Strategy, Value proposition), Funded (IT Strategy and Value proposition) and Delivered (IT Strategy execution) to deliver value to the C-suite; Knowledge in one or more of key components required for successful transformation and change would be welcome (Operating Model design, Architecture (Enterprise Architecture, Business Architecture etc), Process and Organisation Design); An understanding of one or more of the following industries: Broadcast and Media, Publishing; Technology (High Tech); Experience of developing GTM strategy and active contribution to sales pursuits and proposals; IT Strategy, IT Strategy Execution, Value Realisation (ideally with an alignment with a key technology area, such as Enterprise Architecture, Digital Transformation etc) Expertise with strategic consulting frameworks and financial principles An alignment with Technology practices areas that fit one or more of our core service lines would be advantageous: Digital Transformation (technology (eg CX or CRM); organisation (eg Talent, Agile working); and processes (AI, RPA, automation etc) Cloud Strategy, Cloud Optimisation Applications Modernization and Optimization Data, Analytics and AI adoption Sourcing strategy, Vendor Relationship management and IT Contract Optimisation Cyber Security and IT Risk strategy The Consulting business is on a continuous growth trajectory and thus offers fantastic opportunities for accelerated career growth potential. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation. For accommodations, contact Human Resources at the number provided. Job Requisition ID:101498 Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
Feb 02, 2026
Full time
Managing Partner, IT Strategy and Strategy Execution Media and High Technology sectors • Hybrid UK Who we are Gartner's Consulting business helps Gartner clients (some of the world's leading organisations) with bespoke/tailored strategic advice that helps them to stay ahead of the digital curve. We are looking to invest to help achieve very ambitious growth plans and currently looking for highly talented and experienced IT Consulting professionals, (Senior Manager, Director, Client Partner, Associate Partner level), ready for a next challenge as a Partner. What you will do The Managing Partner will join our world-class Strategy Consulting team, working with leading telecom, media and technology organisations to transform and improve their businesses. What You Need We seek candidates with the ability to advise at the highest level, experience we're seeking: Consulting experience from a top management consulting firm; MBA qualification desirable; Skilled in technology transformation and change, with experience of successful transformation, from how it is planned (IT Strategy, Value proposition), Funded (IT Strategy and Value proposition) and Delivered (IT Strategy execution) to deliver value to the C-suite; Knowledge in one or more of key components required for successful transformation and change would be welcome (Operating Model design, Architecture (Enterprise Architecture, Business Architecture etc), Process and Organisation Design); An understanding of one or more of the following industries: Broadcast and Media, Publishing; Technology (High Tech); Experience of developing GTM strategy and active contribution to sales pursuits and proposals; IT Strategy, IT Strategy Execution, Value Realisation (ideally with an alignment with a key technology area, such as Enterprise Architecture, Digital Transformation etc) Expertise with strategic consulting frameworks and financial principles An alignment with Technology practices areas that fit one or more of our core service lines would be advantageous: Digital Transformation (technology (eg CX or CRM); organisation (eg Talent, Agile working); and processes (AI, RPA, automation etc) Cloud Strategy, Cloud Optimisation Applications Modernization and Optimization Data, Analytics and AI adoption Sourcing strategy, Vendor Relationship management and IT Contract Optimisation Cyber Security and IT Risk strategy The Consulting business is on a continuous growth trajectory and thus offers fantastic opportunities for accelerated career growth potential. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation. For accommodations, contact Human Resources at the number provided. Job Requisition ID:101498 Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
