Are you looking for a rewarding opportunity to make a positive impact in your local community? Do you have strong organisational skills and a passion for supporting others? Can you work effectively in a care home environment, assisting with day-to-day administrative duties to help ensure smooth operations for residents and staff? What does the job role involve? The Business Administrator role forms part of the wider leadership team for the Home which also includes: Home Manager, Deputy Manager or Clinical Lead, Head Chef, Head Housekeeper and Maintenance. The role is fundamental to the smooth operation of the Home and is key in ensuring process and policies are adhered to for Finance, Quality and HR purposes. The role includes but is not limited to: Financial Ensure the accurate and timely completion of the resident admission and discharge process prior to a resident entering or leaving the home. This will incorporate the collation of the signed self pay contract; obtaining Social Services / CCG purchase orders; collection of deposit and administration fees as applicable Submission of accurate invoicing / funding information to the Finance Team in order to raise invoices/credits in a timely and accurate manner Liaison with Social Services / CCG / and other funders to ensure that the correct funding is in place prior to the admission of the resident , where applicable Liaise with the Finance Operations team, Residents and Next of Kin where necessary to assist with the collections of overdue resident fees Payroll Ensuring the accurate and timely completion of the starters, leavers and amendments process for all employees in the home, including the maintenance of personal data for employees Management of home level pay rates in accordance with policy and procedure Daily reconciliation of hours recorded via the time and attendance system to the home level rota, including exception management and query resolution. Weekly submission of approved hours to the payroll team Purchasing responsibilities include ordering goods and services, receipting deliveries, and approval of invoices for payment Accountable for petty cash and Resident's personal money including maintenance of accurate records and receipts; deposit and withdrawal of funds from the bank; monthly auditing of records; and safekeeping of funds To provide accurate and timely Management Information that is required by the Finance Team for the production of monthly accounts, and weekly statistical reporting. HR and Recruitment Accountable for the administration of key HR and recruitment processes in the home, in accordance with company policy and procedures, as outlined below: Ensure efficient recruitment through planning candidate interviews with the Home Manager and following up on all post offer processes using a recruitment pipeline tracker Understand the key legislative and regulatory requirements for working in a care setting Maintain accurate and up to date HR files for all employees, ensuring regular checks are in place for DBS/PVG numbers, nursing PIN numbers and any other updates as required by regulation Take responsibility for any actions arising from audits completed by support teams such as HR, Operations or Quality, including time driven deadlines for reports Ensure the training compliance is accurate and updated on a weekly basis; arranging both e learning and face to face training with the company provider for all employees Using a HR, ATS and other systems in place to complete processes General Administration To provide administrative, clerical and other support as may be requested from time to time by the Home Manager and the management team of the Home. To include, but not limited to: Meet, greet and welcome all visitors to the Home Provide a professional approach on the phone and in person with all enquirers to the Home, the families of residents, residents and staff alike Manage all financial and HR enquiries in a timely manner, ensuring internal reporting deadlines are met Ensure that all resident sales enquiries are appropriately handled, logged and communicated to the Home Manager Provide support to the manager by maintaining a list of ongoing customer contacts and monitoring & formally recording all enquiry follow up calls and solutions Ensure all communication notice boards are up to date, display accurate information and are tidy and professional at all times Maintain confidentiality around all matters relating to residents and staff Maintaining accurate resident and colleague records including next of kin and emergency contact details Any other ad hoc duties What makes a successful candidate: Must have previous experience and in a similar setting Strong organisational and communication skills Attention to Detail and handles sensitive information with care and professionally. Can think on their feet and resolve issues calmly and efficiently. Understands the needs of vulnerable residents and supports staff Familiar with systems like Microsoft Office, care management software, payroll, HR and ATS systems Aware of CQC standards, health and safety, and GDPR requirements. Able to prioritise a busy workload in a dynamic environment. Able to work well as part of a team and independently What can we offer you in return for your hardwork and commitment? Full time contract 40 hours per week Pay rate: £13.50 per hour 28 Days Annual Leave including bank holidays (pro rata for part time contracts) Life insurance Free DBS (T&C's apply) Free or discounted meals Free parking Company pension Wagestream - Same day pay Our employee assist programme - healthcare and mental health support Free in house training via our elearning platform, your Hippo, in addition to our fully funded apprenticeship courses. Yearly salary review Being part of an organisation where empowering and valuing our people is fundamental to everything we do Please Note: Aurem Care is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. Why join us? Aurem Care have been awarded for the prestigious 'Top 20 Care Home Group' accolade by carehome.co.uk, celebrating our commitment to excellence in care across the UK. Our homes are all about people caring about people, we believe our care homes should be happy homes for loved ones. Our team play an important role in our homes, to ensure that our values are lived and embraced every day. Diversity, Integrity, Fun, Committed and Connecting If these are values that resonate with you and you're looking for a rewarding job in making a real difference to the lives of our amazing residents, then we want to hear from you now!
Mar 17, 2026
Full time
Are you looking for a rewarding opportunity to make a positive impact in your local community? Do you have strong organisational skills and a passion for supporting others? Can you work effectively in a care home environment, assisting with day-to-day administrative duties to help ensure smooth operations for residents and staff? What does the job role involve? The Business Administrator role forms part of the wider leadership team for the Home which also includes: Home Manager, Deputy Manager or Clinical Lead, Head Chef, Head Housekeeper and Maintenance. The role is fundamental to the smooth operation of the Home and is key in ensuring process and policies are adhered to for Finance, Quality and HR purposes. The role includes but is not limited to: Financial Ensure the accurate and timely completion of the resident admission and discharge process prior to a resident entering or leaving the home. This will incorporate the collation of the signed self pay contract; obtaining Social Services / CCG purchase orders; collection of deposit and administration fees as applicable Submission of accurate invoicing / funding information to the Finance Team in order to raise invoices/credits in a timely and accurate manner Liaison with Social Services / CCG / and other funders to ensure that the correct funding is in place prior to the admission of the resident , where applicable Liaise with the Finance Operations team, Residents and Next of Kin where necessary to assist with the collections of overdue resident fees Payroll Ensuring the accurate and timely completion of the starters, leavers and amendments process for all employees in the home, including the maintenance of personal data for employees Management of home level pay rates in accordance with policy and procedure Daily reconciliation of hours recorded via the time and attendance system to the home level rota, including exception management and query resolution. Weekly submission of approved hours to the payroll team Purchasing responsibilities include ordering goods and services, receipting deliveries, and approval of invoices for payment Accountable for petty cash and Resident's personal money including maintenance of accurate records and receipts; deposit and withdrawal of funds from the bank; monthly auditing of records; and safekeeping of funds To provide accurate and timely Management Information that is required by the Finance Team for the production of monthly accounts, and weekly statistical reporting. HR and Recruitment Accountable for the administration of key HR and recruitment processes in the home, in accordance with company policy and procedures, as outlined below: Ensure efficient recruitment through planning candidate interviews with the Home Manager and following up on all post offer processes using a recruitment pipeline tracker Understand the key legislative and regulatory requirements for working in a care setting Maintain accurate and up to date HR files for all employees, ensuring regular checks are in place for DBS/PVG numbers, nursing PIN numbers and any other updates as required by regulation Take responsibility for any actions arising from audits completed by support teams such as HR, Operations or Quality, including time driven deadlines for reports Ensure the training compliance is accurate and updated on a weekly basis; arranging both e learning and face to face training with the company provider for all employees Using a HR, ATS and other systems in place to complete processes General Administration To provide administrative, clerical and other support as may be requested from time to time by the Home Manager and the management team of the Home. To include, but not limited to: Meet, greet and welcome all visitors to the Home Provide a professional approach on the phone and in person with all enquirers to the Home, the families of residents, residents and staff alike Manage all financial and HR enquiries in a timely manner, ensuring internal reporting deadlines are met Ensure that all resident sales enquiries are appropriately handled, logged and communicated to the Home Manager Provide support to the manager by maintaining a list of ongoing customer contacts and monitoring & formally recording all enquiry follow up calls and solutions Ensure all communication notice boards are up to date, display accurate information and are tidy and professional at all times Maintain confidentiality around all matters relating to residents and staff Maintaining accurate resident and colleague records including next of kin and emergency contact details Any other ad hoc duties What makes a successful candidate: Must have previous experience and in a similar setting Strong organisational and communication skills Attention to Detail and handles sensitive information with care and professionally. Can think on their feet and resolve issues calmly and efficiently. Understands the needs of vulnerable residents and supports staff Familiar with systems like Microsoft Office, care management software, payroll, HR and ATS systems Aware of CQC standards, health and safety, and GDPR requirements. Able to prioritise a busy workload in a dynamic environment. Able to work well as part of a team and independently What can we offer you in return for your hardwork and commitment? Full time contract 40 hours per week Pay rate: £13.50 per hour 28 Days Annual Leave including bank holidays (pro rata for part time contracts) Life insurance Free DBS (T&C's apply) Free or discounted meals Free parking Company pension Wagestream - Same day pay Our employee assist programme - healthcare and mental health support Free in house training via our elearning platform, your Hippo, in addition to our fully funded apprenticeship courses. Yearly salary review Being part of an organisation where empowering and valuing our people is fundamental to everything we do Please Note: Aurem Care is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. Why join us? Aurem Care have been awarded for the prestigious 'Top 20 Care Home Group' accolade by carehome.co.uk, celebrating our commitment to excellence in care across the UK. Our homes are all about people caring about people, we believe our care homes should be happy homes for loved ones. Our team play an important role in our homes, to ensure that our values are lived and embraced every day. Diversity, Integrity, Fun, Committed and Connecting If these are values that resonate with you and you're looking for a rewarding job in making a real difference to the lives of our amazing residents, then we want to hear from you now!
Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to £250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying duties In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as the key liaison point for disrepair queries , supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services. Ensure accurate diagnosis of disrepair cases within Council properties. Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues. Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries. Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints. Promote continuous improvement and good practice in service delivery. Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer. Deliver one-to-ones, team meetings, and weekly huddles. Support team wellbeing through regular discussions, clear target setting, and performance management tracking. Meet all deadlines for reports and attend internal and external meetings as required. Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels. Develop daily work demand disciplines to ensure effective management of time, quality, and cost. Promote the Croydon brand in all customer and stakeholder interactions. Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy. About You We are looking for a confident and experienced housing professional with: Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment. Proven experience supervising and supporting a team. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to meet tight deadlines. Experience handling complex complaints and driving service improvement. A proactive, solutions-focused approach Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Mar 16, 2026
Seasonal
Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to £250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying duties In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as the key liaison point for disrepair queries , supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services. Ensure accurate diagnosis of disrepair cases within Council properties. Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues. Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries. Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints. Promote continuous improvement and good practice in service delivery. Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer. Deliver one-to-ones, team meetings, and weekly huddles. Support team wellbeing through regular discussions, clear target setting, and performance management tracking. Meet all deadlines for reports and attend internal and external meetings as required. Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels. Develop daily work demand disciplines to ensure effective management of time, quality, and cost. Promote the Croydon brand in all customer and stakeholder interactions. Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy. About You We are looking for a confident and experienced housing professional with: Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment. Proven experience supervising and supporting a team. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to meet tight deadlines. Experience handling complex complaints and driving service improvement. A proactive, solutions-focused approach Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Operational Technical Lead - LGPS/Police & Fire Pensions Remote/hybrid working with 2 days in Preston, LancashireFully home working contracts for candidates living 50+ miles from our offices in Preston£50,000 - £60,000, DOE + inclusion in annual bonus scheme37 hours per week A glance at the role: An exciting opportunity has arisen for an LGPS/Police & Fire technical expert to join our growing Member Services Team to ensure operations comply with technical regulatory requirements.The role combines technical knowledge of LGPS/Police & Fire pensions, general pensions legislation, and pensions taxation, to lead on all technical matters within the operational function. You will be responsible for dealing with operational tax matters, such as Annual Allowance, Scheme Pays, and AFT / Event reporting queries. You may also need to undertake technical system testing and deal with ad-hoc technical queries.You will report to the Senior Operations Manager (Specialist Services) and will work closely with our Technical team to ensure LPPA meets all regulatory requirements.This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential.So, if you've been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can't wait to hear from you! A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary £50,000 - £60,000, DOE & inclusion in annual bonus scheme- 25 days' holiday, plus bank holidays and 2 additional concessionary days and a half day for your birthday, with the ability to 'buy and sell' leave- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions- Access to health or dental plan- Access to our Enhanced Employee Assistance Programme for when you might need some support- The opportunity to earn through our Employee Referral Scheme- Access to our bespoke Reward Discount Scheme - 'Your Perk Site'- Opportunities to attend Wellbeing webinars and social events- Daily free fruit and snacks are available to you in our office- Free car parking in Preston City Centre What you'll be doing: - Lead on operational technical matters- Ensure Annual Allowance calculations are undertaken in a timely and accurate manner- Ensure statutory deadlines are met, e.g. ABS, Pension Saving Statements, AFT, etc.- Deal with member queries following receipt of PSS- Test and sign off on calculation changes to operational systems- Deal with first-line technical queries on an ad-hoc basis- Ensure Scheme Pays elections are processed efficiently- Provide technical feedback to operational staff- Ensure the business is prepared for regulatory change- Provide technical support in client meetings where required- Implement regulatory and/or process changes as directed by the Technical / Risk & Compliance Team- Comply with LPPA's Data Protection and Information Security policies and any relevant GDPR legislation What we need from you: - Highly experienced in LGPS or Police & Fire Pensions, preferably with at least 5 years' experience- In-depth knowledge of LGPS or Police & Fire regulations- Detailed understanding of pensions taxation- Ability to construe complex technical documents- Knowledge of overarching pensions legislation- Experience of complex calculations and calculation testing- Ability to manage multiple tranches of activity simultaneously Nice to have: - Knowledge of the UPM system Qualifications: - 5 GCSEs or equivalent, including Maths and English at Grade C or above- A recognised pension administration qualification would be desirable Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking
Mar 16, 2026
Full time
Operational Technical Lead - LGPS/Police & Fire Pensions Remote/hybrid working with 2 days in Preston, LancashireFully home working contracts for candidates living 50+ miles from our offices in Preston£50,000 - £60,000, DOE + inclusion in annual bonus scheme37 hours per week A glance at the role: An exciting opportunity has arisen for an LGPS/Police & Fire technical expert to join our growing Member Services Team to ensure operations comply with technical regulatory requirements.The role combines technical knowledge of LGPS/Police & Fire pensions, general pensions legislation, and pensions taxation, to lead on all technical matters within the operational function. You will be responsible for dealing with operational tax matters, such as Annual Allowance, Scheme Pays, and AFT / Event reporting queries. You may also need to undertake technical system testing and deal with ad-hoc technical queries.You will report to the Senior Operations Manager (Specialist Services) and will work closely with our Technical team to ensure LPPA meets all regulatory requirements.This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential.So, if you've been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can't wait to hear from you! A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary £50,000 - £60,000, DOE & inclusion in annual bonus scheme- 25 days' holiday, plus bank holidays and 2 additional concessionary days and a half day for your birthday, with the ability to 'buy and sell' leave- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions- Access to health or dental plan- Access to our Enhanced Employee Assistance Programme for when you might need some support- The opportunity to earn through our Employee Referral Scheme- Access to our bespoke Reward Discount Scheme - 'Your Perk Site'- Opportunities to attend Wellbeing webinars and social events- Daily free fruit and snacks are available to you in our office- Free car parking in Preston City Centre What you'll be doing: - Lead on operational technical matters- Ensure Annual Allowance calculations are undertaken in a timely and accurate manner- Ensure statutory deadlines are met, e.g. ABS, Pension Saving Statements, AFT, etc.- Deal with member queries following receipt of PSS- Test and sign off on calculation changes to operational systems- Deal with first-line technical queries on an ad-hoc basis- Ensure Scheme Pays elections are processed efficiently- Provide technical feedback to operational staff- Ensure the business is prepared for regulatory change- Provide technical support in client meetings where required- Implement regulatory and/or process changes as directed by the Technical / Risk & Compliance Team- Comply with LPPA's Data Protection and Information Security policies and any relevant GDPR legislation What we need from you: - Highly experienced in LGPS or Police & Fire Pensions, preferably with at least 5 years' experience- In-depth knowledge of LGPS or Police & Fire regulations- Detailed understanding of pensions taxation- Ability to construe complex technical documents- Knowledge of overarching pensions legislation- Experience of complex calculations and calculation testing- Ability to manage multiple tranches of activity simultaneously Nice to have: - Knowledge of the UPM system Qualifications: - 5 GCSEs or equivalent, including Maths and English at Grade C or above- A recognised pension administration qualification would be desirable Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking
Mersey and West Lancashire Teaching Hospitals NHS Trust Cardio-Respiratory Administration Assistant The closing date is 17 March 2026 We are recruiting for an Administrative Assistant within the Cardio-Respiratory team. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you can work on your own initiative. Dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover with colleagues working where appropriate. Main duties of the job The post holder will Co-ordinate the admission/attendance of patients to the Cardio-Respiratory Department & the Cardiac Diagnostic Centre. To schedule procedures ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS National Guidelines. The JD & PS are currently under AfC review and are subject to change. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Book Diagnostic appointments using the PAS/CRIS & NHS e-referral system and identify the type of out patient appointment required. Obtain relevant reports/information and request HRS/case notes. Update the PAS system and NHS e referral with all information following patient referral triage with all special requirements. Responsible for organising patient attendance ensuring that the diagnostic investigations are scheduled appropriately for clinical needs. This will involve telephoning and booking appointments using a number of computerised systems. To compile and update waiting lists for necessary diagnostics procedures. Print off daily patient lists from Medway and CRIS. Print off referrals from the NHS e referral system. Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, diagnostic centre, GPs etc). Ensuring confidentiality is strictly maintained and complying with Data Protection Act. Contact patient to offer appointments that are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patient. Ensure that all patients are offered a choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times. Telephone patients with details of cancellations/admissions when required. Deal with resultant patient queries in a polite and courteous manner. (May occasionally deal with stressed or aggressive patients). Cancel and re arrange admissions/attendance as and when needed (via ward, consultant, patients etc). Liaise with Team Leader and Administration Service Co ordinator over late cancellations and arrange any back filling if appropriate. Ensure all cancelled day case admissions or out patient attendances (both patients and hospital initiated) and DNAs are followed up efficiently. Provide general advice and guidance to patients and relatives on admissions/attendance. Inform wards, secretaries, consultants and the diagnostic centre of all arranged attendances or any changes/cancellations. Recording, accessing and updating Patient Information on Medway system in a timely and accurate manner. Record National operation codes for all practices undergoing day case procedures on Medway. Participate in the reception rota for both St Helens & Whiston sites. If consultants/cardiac nurses on annual leave ensure that adequate cover is in place before booking into session. Liaise with CDC Manager and ASC in order to ensure Cardiac Diagnostic sessions are utilised when consultants/cardiac nurses on annual leave. When booking urgent patients, ensuring wards, TCI requirements, operational services, Diagnostic Centre are aware of patients attendance/admissions. Keep both electronic and paper diaries up to date. Liaise with ASC on a regular basis in order to manage waiting lists effectively whilst working within government guidelines (Access Targets). Adhere to all relevant national and local deadlines targets. Request and check case sheets for any potential missed additions and highlight to Supervisor/Managers. Liaise with other hospitals both NHS and private. Liaise with all other staff clerical, secretarial, wards, diagnostic centre, GPs etc. Use computer software/systems word, excel, Medway, CRIS & ERS. Maintain a safe environment within the workplace whilst adhering to Health and Safety policy. Cover colleagues sickness/annual leave when necessary. Ensure all up to date Trust and Departmental policies and procedures are adhered to. Performing all ad hoc clerical duties as required ie. E mail, photocopying, typing and telephone calls. ADMINISTRATIVE RESPONSIBILITIES Ensure patient activity is recorded real time on relevant Trust Information System. TEACHING & TRAINING RESPONSIBILITIES Take part in Trust appraisal process, agreeing objectives and a personal development plan annually. As required attend regular mandatory training and other training courses relevant to the job. RESEARCH & AUDIT Participate in and assist in audits. Person Specification Qualifications Educated to GCSE level/NVQ Level 2 and/or equivalent qualification and/or experience NVQ 3 in Customer Care or equivalent knowledge through formal training and experience Knowledge & Experience Previous clerical experience Able to deal with the public in person and via the telephone Knowledge of medical terminology Previous NHS experience Experience of mentoring and training staff Skills Word Processing Skills Self motivated and able to work with limited supervision Able to use own initiative and respond to new challenges Manage/prioritise own workload Ability to accurately maintain computerised and manual systems Ability to relate effectively and communicate clearly and professionally at all levels Ability to manage difficult/sensitive situations Excellent interpersonal and influencing skills Can work well under pressure, produce high quality work and remain calm in difficult situations Good communication skills and professional/ pleasant manner Other Ability to build and maintain good working relationships Ability to travel to various hospital locations by own car / assisted drive Able to work the hours and duties required by the post Comply with Trust policies and procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Mar 16, 2026
Full time
Mersey and West Lancashire Teaching Hospitals NHS Trust Cardio-Respiratory Administration Assistant The closing date is 17 March 2026 We are recruiting for an Administrative Assistant within the Cardio-Respiratory team. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you can work on your own initiative. Dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover with colleagues working where appropriate. Main duties of the job The post holder will Co-ordinate the admission/attendance of patients to the Cardio-Respiratory Department & the Cardiac Diagnostic Centre. To schedule procedures ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS National Guidelines. The JD & PS are currently under AfC review and are subject to change. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Book Diagnostic appointments using the PAS/CRIS & NHS e-referral system and identify the type of out patient appointment required. Obtain relevant reports/information and request HRS/case notes. Update the PAS system and NHS e referral with all information following patient referral triage with all special requirements. Responsible for organising patient attendance ensuring that the diagnostic investigations are scheduled appropriately for clinical needs. This will involve telephoning and booking appointments using a number of computerised systems. To compile and update waiting lists for necessary diagnostics procedures. Print off daily patient lists from Medway and CRIS. Print off referrals from the NHS e referral system. Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, diagnostic centre, GPs etc). Ensuring confidentiality is strictly maintained and complying with Data Protection Act. Contact patient to offer appointments that are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patient. Ensure that all patients are offered a choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times. Telephone patients with details of cancellations/admissions when required. Deal with resultant patient queries in a polite and courteous manner. (May occasionally deal with stressed or aggressive patients). Cancel and re arrange admissions/attendance as and when needed (via ward, consultant, patients etc). Liaise with Team Leader and Administration Service Co ordinator over late cancellations and arrange any back filling if appropriate. Ensure all cancelled day case admissions or out patient attendances (both patients and hospital initiated) and DNAs are followed up efficiently. Provide general advice and guidance to patients and relatives on admissions/attendance. Inform wards, secretaries, consultants and the diagnostic centre of all arranged attendances or any changes/cancellations. Recording, accessing and updating Patient Information on Medway system in a timely and accurate manner. Record National operation codes for all practices undergoing day case procedures on Medway. Participate in the reception rota for both St Helens & Whiston sites. If consultants/cardiac nurses on annual leave ensure that adequate cover is in place before booking into session. Liaise with CDC Manager and ASC in order to ensure Cardiac Diagnostic sessions are utilised when consultants/cardiac nurses on annual leave. When booking urgent patients, ensuring wards, TCI requirements, operational services, Diagnostic Centre are aware of patients attendance/admissions. Keep both electronic and paper diaries up to date. Liaise with ASC on a regular basis in order to manage waiting lists effectively whilst working within government guidelines (Access Targets). Adhere to all relevant national and local deadlines targets. Request and check case sheets for any potential missed additions and highlight to Supervisor/Managers. Liaise with other hospitals both NHS and private. Liaise with all other staff clerical, secretarial, wards, diagnostic centre, GPs etc. Use computer software/systems word, excel, Medway, CRIS & ERS. Maintain a safe environment within the workplace whilst adhering to Health and Safety policy. Cover colleagues sickness/annual leave when necessary. Ensure all up to date Trust and Departmental policies and procedures are adhered to. Performing all ad hoc clerical duties as required ie. E mail, photocopying, typing and telephone calls. ADMINISTRATIVE RESPONSIBILITIES Ensure patient activity is recorded real time on relevant Trust Information System. TEACHING & TRAINING RESPONSIBILITIES Take part in Trust appraisal process, agreeing objectives and a personal development plan annually. As required attend regular mandatory training and other training courses relevant to the job. RESEARCH & AUDIT Participate in and assist in audits. Person Specification Qualifications Educated to GCSE level/NVQ Level 2 and/or equivalent qualification and/or experience NVQ 3 in Customer Care or equivalent knowledge through formal training and experience Knowledge & Experience Previous clerical experience Able to deal with the public in person and via the telephone Knowledge of medical terminology Previous NHS experience Experience of mentoring and training staff Skills Word Processing Skills Self motivated and able to work with limited supervision Able to use own initiative and respond to new challenges Manage/prioritise own workload Ability to accurately maintain computerised and manual systems Ability to relate effectively and communicate clearly and professionally at all levels Ability to manage difficult/sensitive situations Excellent interpersonal and influencing skills Can work well under pressure, produce high quality work and remain calm in difficult situations Good communication skills and professional/ pleasant manner Other Ability to build and maintain good working relationships Ability to travel to various hospital locations by own car / assisted drive Able to work the hours and duties required by the post Comply with Trust policies and procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Water Efficiency Plumber x 2 Location(s): Midlands with some National travel - Full Driving Licence essential Salary Band: £30k - £35k subject to experience. Attractive bonus up to £200 per month. Contract: Full Time - 40-hour weeks Equipment : Vehicle (van), smart phone, associated equipment. Overview Aqualogic are the UK leaders in water efficiency and demand management. We provide services to many of the major water utility companies and their customers, providing professional support services assisting to manage water demand and losses. We currently require plumbers to build on our excellent team of Home Water Efficiency experts across the Midlands area with some National travel. We require enthusiastic, passionate, and talented people to join the team within one of our flagship contracts with Severn Trent Water. The successful candidates must be an enthusiastic communicator who is able to engage with customers across the spectrum. If you're interested in sustainability, technology and practical working, send in a copy of your CV. Responsibilities The successful applicant will be given a company van and will be carrying out the following throughout South Yorkshire. Leaking Toilets You will be responsible for diagnosing and repairing leaking toilets referred to you by You will diagnose and repair leaking toilets, referred by our water efficiency team, in both domestic and commercial environments. Tasks will include general maintenance, fault diagnosis, replacing defective parts, and ensuring toilets operate efficiently. Urinal Controls You will also be inspecting urinals to determine whether they are uncontrolled. If so, you will install a urinal control fitting. If a control is already present, you will assess whether it is functioning correctly, and if found to be faulty, replace it with a new Aqualogic Hydrocell unit. Accuracy and attention to detail are essential to ensure efficient and compliant water use. Full training will be given. Water Efficiency Checks You will visit homes and small to medium-sized businesses (e.g. shops, cafés, offices) that are interested in reducing water use and saving money. Your role will involve conducting water efficiency audits, assessing plumbing fixtures, measuring flow rates, identifying leaks, and installing water-saving devices where necessary. You will also take meter readings and input vital data into our system using provided IT equipment. As a water-saving expert, you'll offer practical advice, promote innovative technologies, and most importantly, deliver an outstanding, meaningful service. General This role requires strong problem-solving skills and a meticulous approach to identifying the root causes of leaks and delivering effective solutions. Please note: This position does not involve structural repairs, carpentry, or work on surrounding floors, walls, tiles, or other affected surfaces. Your focus will be exclusively on the plumbing components of the toilet system. You will represent Aqualogic and our water company clients with professionalism, expertise, and confidence. This role is ideal for individuals committed to tackling climate and sustainability challenges. Main Duties: Visiting domestic & commercial properties, liaising with customers and occupants. Providing water saving guidance and behavioural change advice. Fitting the recommended water saving items. Fixing leaking toilets Data inputting into My Water app and other specialist tools, using dedicated software for data capture via smartphone/tablet as well as MS Office. Assist Project Manager and planning team to deliver the best service in the industry (we have 95% satisfaction rating). Occasional weekend work may be required Qualifications: City & Guilds Level 2 Plumbing NVQ National Water Hygiene 'The Blue Card' preferred although training will be provided Education: GCSEs including Maths and English Full UK driving licence: essential Interested in this Plumber role? Apply now with your latest CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Mar 16, 2026
Full time
Water Efficiency Plumber x 2 Location(s): Midlands with some National travel - Full Driving Licence essential Salary Band: £30k - £35k subject to experience. Attractive bonus up to £200 per month. Contract: Full Time - 40-hour weeks Equipment : Vehicle (van), smart phone, associated equipment. Overview Aqualogic are the UK leaders in water efficiency and demand management. We provide services to many of the major water utility companies and their customers, providing professional support services assisting to manage water demand and losses. We currently require plumbers to build on our excellent team of Home Water Efficiency experts across the Midlands area with some National travel. We require enthusiastic, passionate, and talented people to join the team within one of our flagship contracts with Severn Trent Water. The successful candidates must be an enthusiastic communicator who is able to engage with customers across the spectrum. If you're interested in sustainability, technology and practical working, send in a copy of your CV. Responsibilities The successful applicant will be given a company van and will be carrying out the following throughout South Yorkshire. Leaking Toilets You will be responsible for diagnosing and repairing leaking toilets referred to you by You will diagnose and repair leaking toilets, referred by our water efficiency team, in both domestic and commercial environments. Tasks will include general maintenance, fault diagnosis, replacing defective parts, and ensuring toilets operate efficiently. Urinal Controls You will also be inspecting urinals to determine whether they are uncontrolled. If so, you will install a urinal control fitting. If a control is already present, you will assess whether it is functioning correctly, and if found to be faulty, replace it with a new Aqualogic Hydrocell unit. Accuracy and attention to detail are essential to ensure efficient and compliant water use. Full training will be given. Water Efficiency Checks You will visit homes and small to medium-sized businesses (e.g. shops, cafés, offices) that are interested in reducing water use and saving money. Your role will involve conducting water efficiency audits, assessing plumbing fixtures, measuring flow rates, identifying leaks, and installing water-saving devices where necessary. You will also take meter readings and input vital data into our system using provided IT equipment. As a water-saving expert, you'll offer practical advice, promote innovative technologies, and most importantly, deliver an outstanding, meaningful service. General This role requires strong problem-solving skills and a meticulous approach to identifying the root causes of leaks and delivering effective solutions. Please note: This position does not involve structural repairs, carpentry, or work on surrounding floors, walls, tiles, or other affected surfaces. Your focus will be exclusively on the plumbing components of the toilet system. You will represent Aqualogic and our water company clients with professionalism, expertise, and confidence. This role is ideal for individuals committed to tackling climate and sustainability challenges. Main Duties: Visiting domestic & commercial properties, liaising with customers and occupants. Providing water saving guidance and behavioural change advice. Fitting the recommended water saving items. Fixing leaking toilets Data inputting into My Water app and other specialist tools, using dedicated software for data capture via smartphone/tablet as well as MS Office. Assist Project Manager and planning team to deliver the best service in the industry (we have 95% satisfaction rating). Occasional weekend work may be required Qualifications: City & Guilds Level 2 Plumbing NVQ National Water Hygiene 'The Blue Card' preferred although training will be provided Education: GCSEs including Maths and English Full UK driving licence: essential Interested in this Plumber role? Apply now with your latest CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
My client, a leading provider of and multi-let industrial estates, is seeking to appoint a Regional Operations Manager (ROM) to oversee operational excellence and facilities management across a designated UK region. This role will have responsibility for the Midlands region , requiring regular travel to sites and periodic visits to Head Office in London. Reporting directly to the Head of Operations, the Regional Operations Manager will act as the regional lead for all building maintenance, compliance, and operational performance, while providing expert FM guidance to Business Centre Managers (BCMs) and Regional General Managers (RGMs). This is an excellent opportunity for an experienced facilities professional who thrives in a fast-paced, customer-focused environment and is confident managing contractors, budgets, and compliance across a diverse property portfolio. For further details, please apply using the link The Role The Regional Operations Manager is accountable for the day-to-day facilities management and operational standards across sites within their allocated geographical region. You will ensure buildings are safe, compliant, well maintained, and commercially ready - driving high standards of upkeep, managing maintenance programmes, and supporting local teams in delivering an exceptional customer experience. The role combines operational oversight, contractor management, compliance monitoring, project delivery, and stakeholder engagement. Key Responsibilities Regional Operational Leadership Lead the Operations function across your region, overseeing building maintenance, compliance, and site standards. Provide professional site management guidance to BCMs and RGMs on safety, security, statutory compliance, and general upkeep. Monitor Health & Safety and statutory requirements across the region, working closely with central functional teams to ensure full compliance. Drive a strong safety and compliance culture across sites and service partners. Maintenance, Projects and Compliance Take full responsibility for Planned Preventative Maintenance (PPM), reactive repairs, and minor works projects across the region. Ensure all sites remain legally compliant and maintained to agreed operational standards at all times. Oversee construction and maintenance contractors on site, ensuring compliance with CDM, Health & Safety legislation, building control, and planning requirements. Manage safeguarding works programmes, ensuring projects are delivered on time and within budget. Identify, scope, and manage additional works, controlling external contractors to ensure timely and cost-effective delivery. Ensure building fabric works, subdivision of units, and reconfiguration projects are delivered in line with customer demand and commercial priorities. Contractor and Financial Management Manage third-party contractor performance, contract administration, and SLA monitoring. Control regional building-related expenditure, ensuring costs are managed within budget for both region and individual centres. Liaise with the Commercial team to identify and implement cost-saving initiatives. Ensure compliance and accuracy in the use of internal Purchase Order and invoicing systems, leveraging data insights to drive operational improvement. Maximising Unit Availability Ensure vacant units are maintained in a clean, safe, and lettable condition. Support BCMs and RGMs in preparing and configuring space to meet anticipated demand. Manage maintenance operatives and contractors to uphold high building standards. Actively support the management of regional debt by resolving building-related disputes promptly and ensuring units are returned to market quickly following vacation. Customer Experience and Collaboration Work closely with Regional General Managers to resolve centre-level issues and improve operational performance. Support local teams in responding to NPS feedback and driving service improvements. Share best practice initiatives and communicate successes across the region to promote continuous improvement. Reporting and Governance Hold monthly meetings with each Regional General Manager to agree Centre Action Plans covering cost control, outstanding works, PPM delivery, site standards, and Health & Safety. Provide structured monthly reporting to senior leadership, ensuring visibility on regional performance, compliance, and operational risks. Ensure all operational data is accurate, up to date, and used proactively to benefit the wider business. Key Skills and Experience Essential: Proven multi-site Facilities Management experience within a commercial property environment. Full UK driving licence and willingness to travel weekly across sites, with regular visits to London Head Office. Demonstrable experience delivering minor works programmes, reactive maintenance, and building fabric projects on time and within budget. Strong contractor and supply chain management experience, including SLA monitoring and performance management. Sound technical knowledge of building services, maintenance delivery models, and contract works. Strong financial awareness, with experience managing regional budgets and understanding financial performance models. Highly organised, proactive, and capable of managing a demanding workload while remaining calm under pressure. Excellent communication, negotiation, and influencing skills, with the ability to engage stakeholders at all levels. Confident presenting information clearly and concisely to senior leaders. IT literate, with strong capability in MS Office, reporting systems, and database management. Self-motivated with the ability to operate autonomously while contributing to a wider regional leadership team.
Mar 16, 2026
Full time
My client, a leading provider of and multi-let industrial estates, is seeking to appoint a Regional Operations Manager (ROM) to oversee operational excellence and facilities management across a designated UK region. This role will have responsibility for the Midlands region , requiring regular travel to sites and periodic visits to Head Office in London. Reporting directly to the Head of Operations, the Regional Operations Manager will act as the regional lead for all building maintenance, compliance, and operational performance, while providing expert FM guidance to Business Centre Managers (BCMs) and Regional General Managers (RGMs). This is an excellent opportunity for an experienced facilities professional who thrives in a fast-paced, customer-focused environment and is confident managing contractors, budgets, and compliance across a diverse property portfolio. For further details, please apply using the link The Role The Regional Operations Manager is accountable for the day-to-day facilities management and operational standards across sites within their allocated geographical region. You will ensure buildings are safe, compliant, well maintained, and commercially ready - driving high standards of upkeep, managing maintenance programmes, and supporting local teams in delivering an exceptional customer experience. The role combines operational oversight, contractor management, compliance monitoring, project delivery, and stakeholder engagement. Key Responsibilities Regional Operational Leadership Lead the Operations function across your region, overseeing building maintenance, compliance, and site standards. Provide professional site management guidance to BCMs and RGMs on safety, security, statutory compliance, and general upkeep. Monitor Health & Safety and statutory requirements across the region, working closely with central functional teams to ensure full compliance. Drive a strong safety and compliance culture across sites and service partners. Maintenance, Projects and Compliance Take full responsibility for Planned Preventative Maintenance (PPM), reactive repairs, and minor works projects across the region. Ensure all sites remain legally compliant and maintained to agreed operational standards at all times. Oversee construction and maintenance contractors on site, ensuring compliance with CDM, Health & Safety legislation, building control, and planning requirements. Manage safeguarding works programmes, ensuring projects are delivered on time and within budget. Identify, scope, and manage additional works, controlling external contractors to ensure timely and cost-effective delivery. Ensure building fabric works, subdivision of units, and reconfiguration projects are delivered in line with customer demand and commercial priorities. Contractor and Financial Management Manage third-party contractor performance, contract administration, and SLA monitoring. Control regional building-related expenditure, ensuring costs are managed within budget for both region and individual centres. Liaise with the Commercial team to identify and implement cost-saving initiatives. Ensure compliance and accuracy in the use of internal Purchase Order and invoicing systems, leveraging data insights to drive operational improvement. Maximising Unit Availability Ensure vacant units are maintained in a clean, safe, and lettable condition. Support BCMs and RGMs in preparing and configuring space to meet anticipated demand. Manage maintenance operatives and contractors to uphold high building standards. Actively support the management of regional debt by resolving building-related disputes promptly and ensuring units are returned to market quickly following vacation. Customer Experience and Collaboration Work closely with Regional General Managers to resolve centre-level issues and improve operational performance. Support local teams in responding to NPS feedback and driving service improvements. Share best practice initiatives and communicate successes across the region to promote continuous improvement. Reporting and Governance Hold monthly meetings with each Regional General Manager to agree Centre Action Plans covering cost control, outstanding works, PPM delivery, site standards, and Health & Safety. Provide structured monthly reporting to senior leadership, ensuring visibility on regional performance, compliance, and operational risks. Ensure all operational data is accurate, up to date, and used proactively to benefit the wider business. Key Skills and Experience Essential: Proven multi-site Facilities Management experience within a commercial property environment. Full UK driving licence and willingness to travel weekly across sites, with regular visits to London Head Office. Demonstrable experience delivering minor works programmes, reactive maintenance, and building fabric projects on time and within budget. Strong contractor and supply chain management experience, including SLA monitoring and performance management. Sound technical knowledge of building services, maintenance delivery models, and contract works. Strong financial awareness, with experience managing regional budgets and understanding financial performance models. Highly organised, proactive, and capable of managing a demanding workload while remaining calm under pressure. Excellent communication, negotiation, and influencing skills, with the ability to engage stakeholders at all levels. Confident presenting information clearly and concisely to senior leaders. IT literate, with strong capability in MS Office, reporting systems, and database management. Self-motivated with the ability to operate autonomously while contributing to a wider regional leadership team.
We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you're looking for in your career, you'll find it here at MWL. Cardio-Respiratory Administration Assistant NHS AfC: Band 3 Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Working across 7 days) Job ref 586 Site Whiston Hospital and St Helens Hospital Town Prescot Salary £24,937 - £26,598 Per Annum Salary period Yearly Closing 17/03/:59 Interview date 31/03/2026 Job overview We are recruiting for an Administrative Assistant within the Cardio-Respiratory team. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you can work on your own initiative. Dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover with colleagues working where appropriate. Main duties of the job The post holder will Co-ordinate the admission/attendance of patients to the Cardio-Respiratory Department & the Cardiac Diagnostic Centre. To schedule procedures ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS National Guidelines. JD & PS are currently under AfC review and are subject to change. Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Detailed job description and main responsibilities KEY DUTIES Book Diagnostic appointments using the PAS/CRIS & NHS e-referral system and identify the type of out-patient appointment required. Obtain relevant reports/information and request HRS/case notes. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. Responsible for organising patient attendance ensuring that the diagnostic investigations are scheduled appropriately for clinical needs. This will involve telephoning and booking appointments using a number of computerised systems. To compile and update waiting lists for necessary diagnostics procedures. Print off daily patient lists from Medway and CRIS. Print off referrals from the NHS e-referral system. Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, diagnostic centre, GP's etc). Ensuring confidentiality is strictly maintained and complying with Data Protection Act. Contact patient to offer appointments that are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patient. Ensure that all patients are offered a choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times. Telephone patients with details of cancellations/admissions when required. Deal with resultant patient queries in a polite and courteous manner. (May occasionally deal with stressed or aggressive patients). Cancel and re-arrange admissions/attendance as and when needed (via ward, consultant, patients etc). Liaise with Team Leader and Administration Service Co-ordinator over late cancellations and arrange any back-filling if appropriate. Ensure all cancelled day case admissions or out-patient attendances (both patients and hospital initiated) and DNA's are followed up efficiently. Provide general advice and guidance to patients and relatives on admissions/attendance. Inform wards, secretaries, consultants and the diagnostic centre of all arranged attendances or any changes/cancellations. Recording, accessing and updating Patient Information on Medway system in a timely and accurate manner. Record National operation codes for all practices undergoing day case procedures on Medway. Participate in the reception rota for both St Helens & Whiston sites. If consultants/cardiac nurses on annual leave ensure that adequate cover is in place before booking into session. Liaise with CDC Manager and ASC in order to ensure Cardiac Diagnostic sessions are utilised when consultants/cardiac nurses on annual leave. When booking urgent patients, ensuring wards, TCI requirements, operational services, Diagnostic Centre are aware of patient's attendance/admissions. Keep both electronic and paper diaries up to date. Liaise with ASC on a regular basis in order to manage waiting lists effectively whilst working within government guidelines (Access Targets). Adhere to all relevant national and local deadlines targets. Request and check case sheets for any potential missed additions and highlight to Supervisor/Managers. Liaise with other hospitals both NHS and private. Liaise with all other staff - clerical, secretarial, wards, diagnostic centre, GP's etc. Use computer software/systems - word, excel, Medway, CRIS & ERS. Maintain a safe environment within the workplace whilst adhering to Health and Safety policy. Cover colleague's sickness/annual leave when necessary. Ensure all up to date Trust and Departmental policies and procedures are adhered to. Performing all ad-hoc clerical duties as required ie. E-mail, photocopying, typing and telephone calls. ADMINISTRATIVE RESPONSIBILITIES Ensure patient activity is recorded real time on relevant Trust Information System. TEACHING & TRAINING RESPONSBILITIES Take part in Trust appraisal process, agreeing objectives and a personal development plan annually. As required attend regular mandatory training and other training courses relevant to the job. RESEARCH & AUDIT Participate in and assist in audits. Person specification Qualifications Educated to GCSE level/NVQ Level 2 and/or equivalent qualification and/or experience NVQ 3 in Customer Care or equivalent knowledge through formal training and experience Knowledge & Experience Previous clerical experience Able to deal with the public in person and via the telephone Knowledge of medical terminology Previous NHS experience Experience of mentoring and training staff Skills Word Processing Skills Self-motivated and able to work with limited supervision Able to use own initiative and respond to new challenges Manage/prioritise own workload Ability to accurately maintain computerised and manual systems Ability to relate effectively and communicate clearly and professionally at all levels Ability to manage difficult/sensitive situations Excellent interpersonal and influencing skills Can work well under pressure, produce high quality work and remain calm in difficult situations Good communication skills and professional/ pleasant manner Other Ability to build and maintain good working relationships Ability to travel to various hospital locations by own car / assisted drive Able to work the hours and duties required by the post Comply with Trust policies and procedures Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England. Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice. Equality, Diversity, and Inclusion . click apply for full job details
Mar 16, 2026
Full time
We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you're looking for in your career, you'll find it here at MWL. Cardio-Respiratory Administration Assistant NHS AfC: Band 3 Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Working across 7 days) Job ref 586 Site Whiston Hospital and St Helens Hospital Town Prescot Salary £24,937 - £26,598 Per Annum Salary period Yearly Closing 17/03/:59 Interview date 31/03/2026 Job overview We are recruiting for an Administrative Assistant within the Cardio-Respiratory team. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you can work on your own initiative. Dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover with colleagues working where appropriate. Main duties of the job The post holder will Co-ordinate the admission/attendance of patients to the Cardio-Respiratory Department & the Cardiac Diagnostic Centre. To schedule procedures ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS National Guidelines. JD & PS are currently under AfC review and are subject to change. Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Detailed job description and main responsibilities KEY DUTIES Book Diagnostic appointments using the PAS/CRIS & NHS e-referral system and identify the type of out-patient appointment required. Obtain relevant reports/information and request HRS/case notes. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. Responsible for organising patient attendance ensuring that the diagnostic investigations are scheduled appropriately for clinical needs. This will involve telephoning and booking appointments using a number of computerised systems. To compile and update waiting lists for necessary diagnostics procedures. Print off daily patient lists from Medway and CRIS. Print off referrals from the NHS e-referral system. Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, diagnostic centre, GP's etc). Ensuring confidentiality is strictly maintained and complying with Data Protection Act. Contact patient to offer appointments that are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patient. Ensure that all patients are offered a choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times. Telephone patients with details of cancellations/admissions when required. Deal with resultant patient queries in a polite and courteous manner. (May occasionally deal with stressed or aggressive patients). Cancel and re-arrange admissions/attendance as and when needed (via ward, consultant, patients etc). Liaise with Team Leader and Administration Service Co-ordinator over late cancellations and arrange any back-filling if appropriate. Ensure all cancelled day case admissions or out-patient attendances (both patients and hospital initiated) and DNA's are followed up efficiently. Provide general advice and guidance to patients and relatives on admissions/attendance. Inform wards, secretaries, consultants and the diagnostic centre of all arranged attendances or any changes/cancellations. Recording, accessing and updating Patient Information on Medway system in a timely and accurate manner. Record National operation codes for all practices undergoing day case procedures on Medway. Participate in the reception rota for both St Helens & Whiston sites. If consultants/cardiac nurses on annual leave ensure that adequate cover is in place before booking into session. Liaise with CDC Manager and ASC in order to ensure Cardiac Diagnostic sessions are utilised when consultants/cardiac nurses on annual leave. When booking urgent patients, ensuring wards, TCI requirements, operational services, Diagnostic Centre are aware of patient's attendance/admissions. Keep both electronic and paper diaries up to date. Liaise with ASC on a regular basis in order to manage waiting lists effectively whilst working within government guidelines (Access Targets). Adhere to all relevant national and local deadlines targets. Request and check case sheets for any potential missed additions and highlight to Supervisor/Managers. Liaise with other hospitals both NHS and private. Liaise with all other staff - clerical, secretarial, wards, diagnostic centre, GP's etc. Use computer software/systems - word, excel, Medway, CRIS & ERS. Maintain a safe environment within the workplace whilst adhering to Health and Safety policy. Cover colleague's sickness/annual leave when necessary. Ensure all up to date Trust and Departmental policies and procedures are adhered to. Performing all ad-hoc clerical duties as required ie. E-mail, photocopying, typing and telephone calls. ADMINISTRATIVE RESPONSIBILITIES Ensure patient activity is recorded real time on relevant Trust Information System. TEACHING & TRAINING RESPONSBILITIES Take part in Trust appraisal process, agreeing objectives and a personal development plan annually. As required attend regular mandatory training and other training courses relevant to the job. RESEARCH & AUDIT Participate in and assist in audits. Person specification Qualifications Educated to GCSE level/NVQ Level 2 and/or equivalent qualification and/or experience NVQ 3 in Customer Care or equivalent knowledge through formal training and experience Knowledge & Experience Previous clerical experience Able to deal with the public in person and via the telephone Knowledge of medical terminology Previous NHS experience Experience of mentoring and training staff Skills Word Processing Skills Self-motivated and able to work with limited supervision Able to use own initiative and respond to new challenges Manage/prioritise own workload Ability to accurately maintain computerised and manual systems Ability to relate effectively and communicate clearly and professionally at all levels Ability to manage difficult/sensitive situations Excellent interpersonal and influencing skills Can work well under pressure, produce high quality work and remain calm in difficult situations Good communication skills and professional/ pleasant manner Other Ability to build and maintain good working relationships Ability to travel to various hospital locations by own car / assisted drive Able to work the hours and duties required by the post Comply with Trust policies and procedures Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England. Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice. Equality, Diversity, and Inclusion . click apply for full job details
Honeycomb is delighted to be working with Ards and North Dow3n Borough Council to recruit for an Administration Assistant - Full Time (Temporary - Maternity Cover) £14.32 per hour Monday-Thursday: 9:00am-5:00pm Friday: 9:00am-4:30pm Are you an organised, professional, and customer-focused administrator looking for your next opportunity? Ards Council is seeking a dedicated Administration Assistant to join our team on a full-time temporary maternity cover basis. This is a fantastic opportunity to contribute to your local Council, supporting key services and playing a vital role in delivering high-quality service to the public. Key Responsibilities As Administration Assistant, you will: Provide general administrative support, including word processing, audio typing, maintaining spreadsheets and databases, and managing filing systems (both centralised and local). Deliver secretarial and administrative support to your designated line manager. Oversee general enquiries from the public by phone and in person in a professional and courteous manner. Process financial systems and cash handling tasks. Use and maintain ICT systems and programmes. Collate and produce management information and Committee/Council reports and attend meetings to formally record minutes. Monitor inventories, conduct stock checks, assist with purchasing, and prepare quotations. Manage complaints in line with Council policy. Support the updating and maintenance of the Council website. Essential Criteria Applicants must have: 5 GCSEs (Grade C or above), or equivalent Minimum 2 years' relevant administrative experience Minimum 2 years' experience dealing with the public (telephone and face-to-face) What We are Looking For We are seeking someone who is: Highly organised and detail-oriented Confident using ICT systems and databases. Experienced in minute-taking and report preparation. Professional, approachable, and customer-focused Able to manage workloads and meet deadlines. How to Apply If you meet the essential criteria and are ready to make a positive impact within a busy Council environment, we would love to hear from you. If you are highly organised, detail-focused, and confident managing multiple priorities in a busy office setting, we would love to hear from you. To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information. If you require any adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made. Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially. Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role.
Mar 16, 2026
Full time
Honeycomb is delighted to be working with Ards and North Dow3n Borough Council to recruit for an Administration Assistant - Full Time (Temporary - Maternity Cover) £14.32 per hour Monday-Thursday: 9:00am-5:00pm Friday: 9:00am-4:30pm Are you an organised, professional, and customer-focused administrator looking for your next opportunity? Ards Council is seeking a dedicated Administration Assistant to join our team on a full-time temporary maternity cover basis. This is a fantastic opportunity to contribute to your local Council, supporting key services and playing a vital role in delivering high-quality service to the public. Key Responsibilities As Administration Assistant, you will: Provide general administrative support, including word processing, audio typing, maintaining spreadsheets and databases, and managing filing systems (both centralised and local). Deliver secretarial and administrative support to your designated line manager. Oversee general enquiries from the public by phone and in person in a professional and courteous manner. Process financial systems and cash handling tasks. Use and maintain ICT systems and programmes. Collate and produce management information and Committee/Council reports and attend meetings to formally record minutes. Monitor inventories, conduct stock checks, assist with purchasing, and prepare quotations. Manage complaints in line with Council policy. Support the updating and maintenance of the Council website. Essential Criteria Applicants must have: 5 GCSEs (Grade C or above), or equivalent Minimum 2 years' relevant administrative experience Minimum 2 years' experience dealing with the public (telephone and face-to-face) What We are Looking For We are seeking someone who is: Highly organised and detail-oriented Confident using ICT systems and databases. Experienced in minute-taking and report preparation. Professional, approachable, and customer-focused Able to manage workloads and meet deadlines. How to Apply If you meet the essential criteria and are ready to make a positive impact within a busy Council environment, we would love to hear from you. If you are highly organised, detail-focused, and confident managing multiple priorities in a busy office setting, we would love to hear from you. To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information. If you require any adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made. Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially. Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role.
The Endocrinology department is looking to recruit a highly motivated, energetic and efficient team player to join the clerical team as scheduler The post holder will be well organised, have a pleasant and approachable manner, be proactive, able to use there initiative and able to work well is a busy, fast paced environment. Good communication and IT skills are essential. The main purpose of the role is to ensure the efficient running of the unit by being responsible for the scheduling of all planned day cases. In addition, the post holder is responsible for ensuring all administration tasks are completed to support the clinical team on the unit. The post holder will work closely with clerical officers, medical secretaries and the clinical teams to ensure all systems are managed effectively according to Trust procedure. Main duties of the job Use the scheduling system to plan patients' day case admissions, working closely with the ward manager about capacity to ensure efficient flow of patients within the department. Manage booking requests from across the Trust for blood transfusions, using the scheduling system to ensure numbers of bookings are in line with staffing numbers. Liaising with the coding department to ensure accurate recording and coding of procedures undertaken on the unit. General reception duties including greeting patients, booking patients into clinics and outcoming appointments. Add to waiting lists for day case investigations taking instruction from a booking form. Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments. Manage the booking of bone density scans ensuring that diagnostic waiting targets are not breached. To work closely with the Ward Manager to ensure good channels of communication with patients with regards to their planned day case. Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times. Provide comprehensive advice to patients regarding follow up appointments Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities DUTIES AND RESPONSIBILITIES: Responsible for the supervision of the Clerical Officers to ensure admin task are completed in a timely manner and to escalatem accordingly when there are any issues. Use the scheduling system to plan patients day case admissions, working closely with the Ward Manager about capacity to ensure efficient flow of patients within the department. Manage booking requests from across the Trust for blood transfusions, using the scheduling system to ensure numbers of bookings are in line with staffing numbers. Liaising with the coding department to ensure accurate recording and coding of procedures undertaken on the unit. General reception duties including greeting patients, booking patients into clinics and outcoming appointments. Add to waiting lists for day case investigations taking instruction from a booking form. Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments. Manage the booking of bone density scans ensuring that diagnostic waiting targets are not breached. To work closely with the Ward Manager to ensure good channels of communication with patients with regards to their planned day case. Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times. Provide comprehensive advice to patients regarding follow up appointments Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification. Person Specification Qualifications oEvidence of further development oEuropean Computer Driving License or equivalent oNVQ Level 2 or equivalent Experience oExperience in a patient/customer facing role oExperience of dealing with patients/customers over the telephone oPrevious administrative and clerical experience in an NHS hospital environment oExperience/knowledge of hospital patient administrative systems Skills oExcellent communication and interpersonal skills, including a good telephone manner oAbility to prioritise workload oAttention to detail and accuracy Knowledge oKnowledge of booking patient appointments data recording system oKnowledge of Microsoft Office oKnowledge of medical terminology Other oAbility to work under pressure oAbility to use initiative oAbility to work as an effective team member oAbility to work unsupervised oFlexible with regards to working hours Values Ability to demonstrate the organisational values and behaviours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,937 to £26,598 a yearper annum, pro rata
Mar 16, 2026
Full time
The Endocrinology department is looking to recruit a highly motivated, energetic and efficient team player to join the clerical team as scheduler The post holder will be well organised, have a pleasant and approachable manner, be proactive, able to use there initiative and able to work well is a busy, fast paced environment. Good communication and IT skills are essential. The main purpose of the role is to ensure the efficient running of the unit by being responsible for the scheduling of all planned day cases. In addition, the post holder is responsible for ensuring all administration tasks are completed to support the clinical team on the unit. The post holder will work closely with clerical officers, medical secretaries and the clinical teams to ensure all systems are managed effectively according to Trust procedure. Main duties of the job Use the scheduling system to plan patients' day case admissions, working closely with the ward manager about capacity to ensure efficient flow of patients within the department. Manage booking requests from across the Trust for blood transfusions, using the scheduling system to ensure numbers of bookings are in line with staffing numbers. Liaising with the coding department to ensure accurate recording and coding of procedures undertaken on the unit. General reception duties including greeting patients, booking patients into clinics and outcoming appointments. Add to waiting lists for day case investigations taking instruction from a booking form. Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments. Manage the booking of bone density scans ensuring that diagnostic waiting targets are not breached. To work closely with the Ward Manager to ensure good channels of communication with patients with regards to their planned day case. Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times. Provide comprehensive advice to patients regarding follow up appointments Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities DUTIES AND RESPONSIBILITIES: Responsible for the supervision of the Clerical Officers to ensure admin task are completed in a timely manner and to escalatem accordingly when there are any issues. Use the scheduling system to plan patients day case admissions, working closely with the Ward Manager about capacity to ensure efficient flow of patients within the department. Manage booking requests from across the Trust for blood transfusions, using the scheduling system to ensure numbers of bookings are in line with staffing numbers. Liaising with the coding department to ensure accurate recording and coding of procedures undertaken on the unit. General reception duties including greeting patients, booking patients into clinics and outcoming appointments. Add to waiting lists for day case investigations taking instruction from a booking form. Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments. Manage the booking of bone density scans ensuring that diagnostic waiting targets are not breached. To work closely with the Ward Manager to ensure good channels of communication with patients with regards to their planned day case. Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times. Provide comprehensive advice to patients regarding follow up appointments Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification. Person Specification Qualifications oEvidence of further development oEuropean Computer Driving License or equivalent oNVQ Level 2 or equivalent Experience oExperience in a patient/customer facing role oExperience of dealing with patients/customers over the telephone oPrevious administrative and clerical experience in an NHS hospital environment oExperience/knowledge of hospital patient administrative systems Skills oExcellent communication and interpersonal skills, including a good telephone manner oAbility to prioritise workload oAttention to detail and accuracy Knowledge oKnowledge of booking patient appointments data recording system oKnowledge of Microsoft Office oKnowledge of medical terminology Other oAbility to work under pressure oAbility to use initiative oAbility to work as an effective team member oAbility to work unsupervised oFlexible with regards to working hours Values Ability to demonstrate the organisational values and behaviours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,937 to £26,598 a yearper annum, pro rata
Are you a committed individual who enjoysdelivering great service through getting the best out of people? Then you couldbe the right person to lead our Immunisation Administration Team. The Immunisation Administration Team Leaderwill lead and co-ordinate the Primary School Immunisation Programme and all personnel in the locality to ensure administrativeresponsibilities are met, monitoring quality and throughput of work to meetpriorities, deadlines and standards. Youwill be the key liaison person, coordinating staff rotas and school vaccinationsessions, handling telephone calls from schools/parents/carers, communicatingwith stakeholders and supporting the nurse-led immunisation sessions in primaryschools. Candidates must have experience of leadingteams and coordinating individuals workloads against project deadlines. We require enthusiastic and committedindividuals who will be expected to work as part of the team with excellent communicationand interpersonal skills. Main duties of the job The purposeof the Immunisation Administrative Team Leader is to lead and manage theImmunisation Programme and all personnel in their locality (increasing in sizeevery year ), to ensure administrative responsibilities are met, monitoringquality and throughput of work to meet priorities, deadlines and standards. TheTeam Leader is the main point of contact at the locality office responsible forthe day to day running of the office and has responsibility for all staff andtheir H&S, supported by an Operations Manager (who may not be office basedevery day). Indirect supervision of clinical staff will be provided by theImmunisation Nurse Lead. About us IntraHealthis one of the UKs leading provider of NHS Primary and Community Care services.We serve a range of patients across our three divisions of Primary Care(general practice), Pharmacy and Clinical Services which includesanticoagulation monitoring, patient medication reviews and childhoodimmunisation programmes. Wealso provide management and clinical support to other GP practices and NHSbodies. We area well-established organisation having provided NHS services since the companywas founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners(ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants(HCAs) and local administration teams supported by a centralised back officefunction; providing finance, HR, administration and data analysis support. Weoperate NHS services across the North East, North West and Yorkshire. Job responsibilities You will provide direct support to the Immunisation Nurse Lead to ensure that immunisation programmes: meet the needs of all eligible people; are provided to the highest levels of quality, safety and efficiency; meet minimum standards and strive for excellence ensure equity of access and uptake. In collaboration withthe Operations Manager you will implement plans to deliver the Immunisation programme. You will be responsible for a defined locality and act as the key person. This will require you to supervise all clerical and administration duties applicable to the Immunisation Service, review staff activities as needed to ensure responsibilities are met, and work collaboratively with the Nursing Immunisation Team to meet the needs of the service, following policy and procedures. Key Tasks (RA sponsor for National spine smartcard identity service) (To aid with the mass recruitment process ready for each season. This will include shortlisting, interviews, and new starter tasks.) (Complete inductions and training for members of the admin and data entry team.) 1. To lead and manage the clerical and administration duties of the Immunisation team to ensure staff are skilled to deliver the service requirements 2. Establish and maintain effective lines of communication with the team, line management and clinical service to allow for the transfer of information and knowledge 3. To ensure the recruitment, selection, induction, training, and ongoing performance management of staff. 4. Delegate and distribute work and monitor the activities of the team to ensure effective cover and completion of work duties and responsibilities eg. Includes staff rotas, cover arrangement etc. 5. To contribute to the delivery of quality standards, targets and KPIs for the service area by ensuring that through performance monitoring in line with standard operating procedures. 6. To be the point of contact for Schools, Parents and other service users and create, maintain and enhance effective customer relations, both internally and externally, including exchanging information and proactively solving complex problems as required 7. To ensure effective and efficient management of service delivery, dealing with and taking appropriate action in respect of concerns and complaints. 8. Attend Flu Group Meetings, Head Teacher meetings and similar events within their locality 9. Liaise with NHS England for reporting purposes and other Immunisation Project Coordinators to ensure systems and approaches are consistent as appropriate. 10. Be part of the "surge" capacity when required eg. catch up campaigns. 11. General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required. Communication and key working relationships 12. Use a variety of communication skills and to promote and develop these within the team, to present information, develop positive working relationships and manage issues and problems to ensure the smooth administrative service provision 13. Establish and maintain formal and information communication routes with the team to facilitate team briefings, monitoring of performance, mentoring, training and problem solving. 14. You will support the Immunisation Nurse Lead and Operations Manager to ensure that all elements of the immunisation programme for which you have responsibility are properly commissioned in your area. 15. You will provide immunisation reports to the Operations Manager and other relevant stakeholders 16. You will communicate effectively with patients, parents, carers and teachers, recognising the needs for alternative methods of communication Planning and Organisation 17. Develop, agree, implement and adjust staff activities as needed to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet deadlines and standards 18. Contribute ideas and administrative expertise to facilitate continuous improvement of services, this may include participating in work groups and project teams to bring about business efficiencies, development and change 19. Manage the delivery of the Immunisation Programme at a local level and provide leadership and support to achieve high uptake rates 20. Develop and maintain relationships with all relevant stakeholders to ensure seamless programme delivery 21. Monitor uptake and identify inequalities in immunisation programme uptake, and work with the Operations Manager to develop and implement plans to reduce inequalities and ensure that the population have access to high quality immunisation programmes. Staff Management (Sole management off all staff within the area, including clinical staff for rota and operational purposes) 22. Develop and motivate a team that is responsible for the Immunisation Service provision, ensuring the clarity of remit and responsibility is understood to enable the effective administration of clinical activities 23. Line manage the administration team within the area of responsibility, delegating work responsibilities and monitoring performance to ensure standard operating procedures are met 24. Supervise and manage areas of work undertaken by Administration Coordinators as required, offering advice and leadership where appropriate to both teams and individual members of staff 25. Maintain and update staff records for the Operations Manager eg holiday, sickness, expenses 26. To be responsible for managing recruitment and selection; absence, grievance and disciplinary matters in line with Intra Health policy and procedure Information Resources 27. Ensure information and activities undertaken with schools, parents and children is recorded in an accurate and timely fashion using manual or computer systems as appropriate 28. Accurate information about Immunisations is recorded to ensure retrieval of information for monitoring and auditing processes 29. Maintain confidentiality of information relating to children, parents and staff 30. Take necessary precautions when transmitting information 31. Respond to and elevate risks, incidents and concerns including the completion of incident reports to enable actions and lessons learnt to be implemented within the work area Financial and Physical Resources 32. Authorised signatory for locality timesheets, expense and mileage claims 33. Ensure controlled stationery 34. To handle petty cash claims as needed to support the functions of the work area 35. The sourcing and ordering of goods in line with best practice. Keeping records of orders for the purpose of reconciling information with and validating invoices. 36. Maintain, monitor and create inventories where appropriate office and clinical equipment 37. To ensure appropriate storage . click apply for full job details
Mar 15, 2026
Full time
Are you a committed individual who enjoysdelivering great service through getting the best out of people? Then you couldbe the right person to lead our Immunisation Administration Team. The Immunisation Administration Team Leaderwill lead and co-ordinate the Primary School Immunisation Programme and all personnel in the locality to ensure administrativeresponsibilities are met, monitoring quality and throughput of work to meetpriorities, deadlines and standards. Youwill be the key liaison person, coordinating staff rotas and school vaccinationsessions, handling telephone calls from schools/parents/carers, communicatingwith stakeholders and supporting the nurse-led immunisation sessions in primaryschools. Candidates must have experience of leadingteams and coordinating individuals workloads against project deadlines. We require enthusiastic and committedindividuals who will be expected to work as part of the team with excellent communicationand interpersonal skills. Main duties of the job The purposeof the Immunisation Administrative Team Leader is to lead and manage theImmunisation Programme and all personnel in their locality (increasing in sizeevery year ), to ensure administrative responsibilities are met, monitoringquality and throughput of work to meet priorities, deadlines and standards. TheTeam Leader is the main point of contact at the locality office responsible forthe day to day running of the office and has responsibility for all staff andtheir H&S, supported by an Operations Manager (who may not be office basedevery day). Indirect supervision of clinical staff will be provided by theImmunisation Nurse Lead. About us IntraHealthis one of the UKs leading provider of NHS Primary and Community Care services.We serve a range of patients across our three divisions of Primary Care(general practice), Pharmacy and Clinical Services which includesanticoagulation monitoring, patient medication reviews and childhoodimmunisation programmes. Wealso provide management and clinical support to other GP practices and NHSbodies. We area well-established organisation having provided NHS services since the companywas founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners(ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants(HCAs) and local administration teams supported by a centralised back officefunction; providing finance, HR, administration and data analysis support. Weoperate NHS services across the North East, North West and Yorkshire. Job responsibilities You will provide direct support to the Immunisation Nurse Lead to ensure that immunisation programmes: meet the needs of all eligible people; are provided to the highest levels of quality, safety and efficiency; meet minimum standards and strive for excellence ensure equity of access and uptake. In collaboration withthe Operations Manager you will implement plans to deliver the Immunisation programme. You will be responsible for a defined locality and act as the key person. This will require you to supervise all clerical and administration duties applicable to the Immunisation Service, review staff activities as needed to ensure responsibilities are met, and work collaboratively with the Nursing Immunisation Team to meet the needs of the service, following policy and procedures. Key Tasks (RA sponsor for National spine smartcard identity service) (To aid with the mass recruitment process ready for each season. This will include shortlisting, interviews, and new starter tasks.) (Complete inductions and training for members of the admin and data entry team.) 1. To lead and manage the clerical and administration duties of the Immunisation team to ensure staff are skilled to deliver the service requirements 2. Establish and maintain effective lines of communication with the team, line management and clinical service to allow for the transfer of information and knowledge 3. To ensure the recruitment, selection, induction, training, and ongoing performance management of staff. 4. Delegate and distribute work and monitor the activities of the team to ensure effective cover and completion of work duties and responsibilities eg. Includes staff rotas, cover arrangement etc. 5. To contribute to the delivery of quality standards, targets and KPIs for the service area by ensuring that through performance monitoring in line with standard operating procedures. 6. To be the point of contact for Schools, Parents and other service users and create, maintain and enhance effective customer relations, both internally and externally, including exchanging information and proactively solving complex problems as required 7. To ensure effective and efficient management of service delivery, dealing with and taking appropriate action in respect of concerns and complaints. 8. Attend Flu Group Meetings, Head Teacher meetings and similar events within their locality 9. Liaise with NHS England for reporting purposes and other Immunisation Project Coordinators to ensure systems and approaches are consistent as appropriate. 10. Be part of the "surge" capacity when required eg. catch up campaigns. 11. General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required. Communication and key working relationships 12. Use a variety of communication skills and to promote and develop these within the team, to present information, develop positive working relationships and manage issues and problems to ensure the smooth administrative service provision 13. Establish and maintain formal and information communication routes with the team to facilitate team briefings, monitoring of performance, mentoring, training and problem solving. 14. You will support the Immunisation Nurse Lead and Operations Manager to ensure that all elements of the immunisation programme for which you have responsibility are properly commissioned in your area. 15. You will provide immunisation reports to the Operations Manager and other relevant stakeholders 16. You will communicate effectively with patients, parents, carers and teachers, recognising the needs for alternative methods of communication Planning and Organisation 17. Develop, agree, implement and adjust staff activities as needed to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet deadlines and standards 18. Contribute ideas and administrative expertise to facilitate continuous improvement of services, this may include participating in work groups and project teams to bring about business efficiencies, development and change 19. Manage the delivery of the Immunisation Programme at a local level and provide leadership and support to achieve high uptake rates 20. Develop and maintain relationships with all relevant stakeholders to ensure seamless programme delivery 21. Monitor uptake and identify inequalities in immunisation programme uptake, and work with the Operations Manager to develop and implement plans to reduce inequalities and ensure that the population have access to high quality immunisation programmes. Staff Management (Sole management off all staff within the area, including clinical staff for rota and operational purposes) 22. Develop and motivate a team that is responsible for the Immunisation Service provision, ensuring the clarity of remit and responsibility is understood to enable the effective administration of clinical activities 23. Line manage the administration team within the area of responsibility, delegating work responsibilities and monitoring performance to ensure standard operating procedures are met 24. Supervise and manage areas of work undertaken by Administration Coordinators as required, offering advice and leadership where appropriate to both teams and individual members of staff 25. Maintain and update staff records for the Operations Manager eg holiday, sickness, expenses 26. To be responsible for managing recruitment and selection; absence, grievance and disciplinary matters in line with Intra Health policy and procedure Information Resources 27. Ensure information and activities undertaken with schools, parents and children is recorded in an accurate and timely fashion using manual or computer systems as appropriate 28. Accurate information about Immunisations is recorded to ensure retrieval of information for monitoring and auditing processes 29. Maintain confidentiality of information relating to children, parents and staff 30. Take necessary precautions when transmitting information 31. Respond to and elevate risks, incidents and concerns including the completion of incident reports to enable actions and lessons learnt to be implemented within the work area Financial and Physical Resources 32. Authorised signatory for locality timesheets, expense and mileage claims 33. Ensure controlled stationery 34. To handle petty cash claims as needed to support the functions of the work area 35. The sourcing and ordering of goods in line with best practice. Keeping records of orders for the purpose of reconciling information with and validating invoices. 36. Maintain, monitor and create inventories where appropriate office and clinical equipment 37. To ensure appropriate storage . click apply for full job details
About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Inspections Manager to join our team in the Scotland East region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites RESPONSIBILITIES: Line Manage a team of Customer Services Technicians To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time scales agreed and in accordance with the service level agreements in place. Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required. Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat. REQUIREMENTS: Experience in a similar role with another housebuilder is essential General knowledge of NHBC Technical Requirements/Guidelines essential To offer courteous, exemplary and efficient customer service at all times Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company car, or car allowance of £5,000 per annum How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx
Mar 15, 2026
Full time
About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Inspections Manager to join our team in the Scotland East region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites RESPONSIBILITIES: Line Manage a team of Customer Services Technicians To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time scales agreed and in accordance with the service level agreements in place. Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required. Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat. REQUIREMENTS: Experience in a similar role with another housebuilder is essential General knowledge of NHBC Technical Requirements/Guidelines essential To offer courteous, exemplary and efficient customer service at all times Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company car, or car allowance of £5,000 per annum How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx
Select how often (in days) to receive an alert: Health and Safety Manager Country/Region: GB Connect with Eutelsat Be part of a new era in communications, transforming connectivity with Eutelsat - the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat ? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job Overview The Health & Safety Manager is responsible for defining, implementing and continuously improving Eutelsat's Health & Safety strategy across all operational and corporate locations. This role ensures regulatory compliance, safeguards employee wellbeing, reduces operational risks and promotes a strong safety culture across technical, engineering and mission critical environments. What You'll Do: Define and execute the Group Health & Safety strategy aligned with engineering, operations, teleport activities and facilities. Develop and maintain H&S governance frameworks, policies, standards and procedures. Ensure compliance with EU, French and international health and safety laws in country. Conduct risk assessments for teleports, Satellite Network Portals (SNPs), RF exposure, electrical systems, confined spaces, maintenance operations etc. Lead incident reporting, root cause analysis and corrective action plans. Oversee safety programs and emergency procedures across sites. Deliver H&S training and awareness programs for employees and contractors. Promote a proactive safety culture and continuous improvement mindset. Coordinate audits and liaise with local teams, local authorities and external bodies. Support occupational health reporting and programs. Support the Facilities / General Services teams during health and safety site visits, audits and incident investigations. What You'll Need : Master's degree in Occupational Health & Safety, Engineering or related field NEBOSH Diploma or equivalent safety qualification Chartered Membership of IOSH (CMIOSH) or equivalent. 7+ years of experience in H&S roles, ideally in telecom, aerospace, energy or technical environments. Solid knowledge of EU, French and international H&S laws. Experience in conducting audits, risk assessments and incident investigations. Strong communication and influencing skills. Fluency in English; French highly desirable. Ability to travel. Where You'll Work: London office, UK. Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time). This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
Mar 15, 2026
Full time
Select how often (in days) to receive an alert: Health and Safety Manager Country/Region: GB Connect with Eutelsat Be part of a new era in communications, transforming connectivity with Eutelsat - the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat ? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job Overview The Health & Safety Manager is responsible for defining, implementing and continuously improving Eutelsat's Health & Safety strategy across all operational and corporate locations. This role ensures regulatory compliance, safeguards employee wellbeing, reduces operational risks and promotes a strong safety culture across technical, engineering and mission critical environments. What You'll Do: Define and execute the Group Health & Safety strategy aligned with engineering, operations, teleport activities and facilities. Develop and maintain H&S governance frameworks, policies, standards and procedures. Ensure compliance with EU, French and international health and safety laws in country. Conduct risk assessments for teleports, Satellite Network Portals (SNPs), RF exposure, electrical systems, confined spaces, maintenance operations etc. Lead incident reporting, root cause analysis and corrective action plans. Oversee safety programs and emergency procedures across sites. Deliver H&S training and awareness programs for employees and contractors. Promote a proactive safety culture and continuous improvement mindset. Coordinate audits and liaise with local teams, local authorities and external bodies. Support occupational health reporting and programs. Support the Facilities / General Services teams during health and safety site visits, audits and incident investigations. What You'll Need : Master's degree in Occupational Health & Safety, Engineering or related field NEBOSH Diploma or equivalent safety qualification Chartered Membership of IOSH (CMIOSH) or equivalent. 7+ years of experience in H&S roles, ideally in telecom, aerospace, energy or technical environments. Solid knowledge of EU, French and international H&S laws. Experience in conducting audits, risk assessments and incident investigations. Strong communication and influencing skills. Fluency in English; French highly desirable. Ability to travel. Where You'll Work: London office, UK. Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time). This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 25-Feb-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Operations Manager Department: Operations Team: Business Support Location: London Type: Permanent About the Role: The Operations Manager sits within Business Support, with the primary objective of managing a team of Underwriting Assistants and all of the associated responsibilities across all London Specialty. The role holder will be expected to work closely with functions across LSM, specifically Credit Control, and will have proven record of managing demands of both Underwriting and Operations functions. About the Department & Team: Operations sits within the business support division. Supporting the underwriting teams and wider Integrated Business Unit (IBU) in general administration, reporting, operational process advice and guidance and other ad-hoc requirements forms an important part of the role the team plays within the business. A s a team we ensure our offshore colleagues are provided all relevant information required to complete assigned operational tasks. Key Responsibilities: Team Management Managing a team of direct reports effectively by setting appropriate goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team. Monitor and manage the day to day workload of individuals ensuring priorities are met. Ensure the team are meeting agreed SLAs & KPIs for Onshore and Offshore tasks Operational Management Accountable for smooth running of the transactional UW process through both direct (onshore) and indirect (offshore, Underwriting) management of relevant teams and tasks Generating and analysing system based management reports to monitor performance against SLA's for both onshore and offshore Operations teams Development of efficient & effective end to end processes and operating models, working closely with the Operational and Technical Excellence Team Identify opportunities to reduce to data quality issues by analysing DQ Pro / MI reporting. Offer solution to prevent DQ issues recurring. Working with underwriting to ensure compliance with all legal, statutory, reporting and corporate affairs requirements on a timely basis. Preparing and representing Operations at Quarterly Business Review and other internal meetings. Coordinating any internal or external audit requirements and manage all subsequent team actions. Work with Underwriting and Operations to ensure aged debt and unallocated cash are managed appropriately. Collaborating with other regions to ensure a consistent and efficient approach for Global Products . Change and Continuous Improvement Work with Operational & Technical Excellence to identify and optimise processes to improve data quality. Ensure operational improvements are rolled out and monitored across the team. Identify and support the movement of tasks from UW to Operations and from Onshore to Offshore Operations Business Partnering Acting as the primary interface between the business units and other LSM support departments - Offshore teams, IT, Finance, RI, Reporting & Analytics/MI, Claims, Actuarial. Become a point of contact for key clients, brokers and internal stakeholders in respect of operational matters. Ensure operations capabilities align with business strategy and target outcomes. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Skills and Experience: Proven ability to supervise, mentor and motivate a team and provide ongoing guidance and training. Leadership skills and ability to advocate, influence and build relationships with key stakeholders and ensuring mutually beneficial outcomes. Ability to adapt to change Advanced understanding of Underwriting systems. IRIS/GENIUS beneficial. Significant relevant experience in the Insurance industry (Lloyd's/Company) Ability to demonstrate process improvements Excellent written and verbal communication skills Intermediate Microsoft Excel, Word, and PowerPoint skills About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). OurInclusion Matters frameworkand employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Mar 15, 2026
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 25-Feb-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Operations Manager Department: Operations Team: Business Support Location: London Type: Permanent About the Role: The Operations Manager sits within Business Support, with the primary objective of managing a team of Underwriting Assistants and all of the associated responsibilities across all London Specialty. The role holder will be expected to work closely with functions across LSM, specifically Credit Control, and will have proven record of managing demands of both Underwriting and Operations functions. About the Department & Team: Operations sits within the business support division. Supporting the underwriting teams and wider Integrated Business Unit (IBU) in general administration, reporting, operational process advice and guidance and other ad-hoc requirements forms an important part of the role the team plays within the business. A s a team we ensure our offshore colleagues are provided all relevant information required to complete assigned operational tasks. Key Responsibilities: Team Management Managing a team of direct reports effectively by setting appropriate goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team. Monitor and manage the day to day workload of individuals ensuring priorities are met. Ensure the team are meeting agreed SLAs & KPIs for Onshore and Offshore tasks Operational Management Accountable for smooth running of the transactional UW process through both direct (onshore) and indirect (offshore, Underwriting) management of relevant teams and tasks Generating and analysing system based management reports to monitor performance against SLA's for both onshore and offshore Operations teams Development of efficient & effective end to end processes and operating models, working closely with the Operational and Technical Excellence Team Identify opportunities to reduce to data quality issues by analysing DQ Pro / MI reporting. Offer solution to prevent DQ issues recurring. Working with underwriting to ensure compliance with all legal, statutory, reporting and corporate affairs requirements on a timely basis. Preparing and representing Operations at Quarterly Business Review and other internal meetings. Coordinating any internal or external audit requirements and manage all subsequent team actions. Work with Underwriting and Operations to ensure aged debt and unallocated cash are managed appropriately. Collaborating with other regions to ensure a consistent and efficient approach for Global Products . Change and Continuous Improvement Work with Operational & Technical Excellence to identify and optimise processes to improve data quality. Ensure operational improvements are rolled out and monitored across the team. Identify and support the movement of tasks from UW to Operations and from Onshore to Offshore Operations Business Partnering Acting as the primary interface between the business units and other LSM support departments - Offshore teams, IT, Finance, RI, Reporting & Analytics/MI, Claims, Actuarial. Become a point of contact for key clients, brokers and internal stakeholders in respect of operational matters. Ensure operations capabilities align with business strategy and target outcomes. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Skills and Experience: Proven ability to supervise, mentor and motivate a team and provide ongoing guidance and training. Leadership skills and ability to advocate, influence and build relationships with key stakeholders and ensuring mutually beneficial outcomes. Ability to adapt to change Advanced understanding of Underwriting systems. IRIS/GENIUS beneficial. Significant relevant experience in the Insurance industry (Lloyd's/Company) Ability to demonstrate process improvements Excellent written and verbal communication skills Intermediate Microsoft Excel, Word, and PowerPoint skills About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). OurInclusion Matters frameworkand employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Job ID: Amazon UK Services Ltd. Our Reliability Maintenance Engineering (RME) team is central to Amazon's commitment to innovation. As Amazon evolves and adapts, this team makes sure that the tools and technologies we use do as well. As a Senior RME Technician, you'll help us stay one step ahead, adopting the latest technologies and identifying new and efficient ways of working. In this role, you'll pay close attention to our processes to help maintain our high standards, and you'll put in place upgrades to take that standard even higher. Key job responsibilities Demonstrate best practice on using equipment safely and monitor teams to ensure everyone follows the correct processes Keep track of equipment performance through visual checks, condition-based monitoring, and preventative maintenance tasks and schedule additional servicing when required Supervise technicians on shift to support their development and act as the first point of contact for Reliability Maintenance Engineers Solve issues in equipment to reduce downtime for operations so they can process packages as quickly as possible Support in finding ways to continually improve systems and standardise processes across the EU network A day in the life In every shift, you'll be leading a team to make sure everyone has the equipment they need and that it's running properly. That involves monitoring processes so that regulations and policies are followed and ensuring that preventative maintenance is carried out to increase equipment uptime. With everything you observe on your shifts, you'll suggest improvements to make our systems more efficient and productive and then implement those improvements across an EU-wide function. You'll also be monitoring processes with tools like Scada to guarantee their performance, as well as working closely with your line manager to assist with admin tasks. This role is located at one of our operational sites. You'll work shift patterns, which may include some weekends and nights. As you develop your experience within this exciting part of Amazon, you'll be well-placed to progress into more senior roles. About the team Our Reliability Maintenance Engineering or RME team keeps our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology - some of which only exists at Amazon. From installing systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon's technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon. Everything we do focuses on reducing downtime in Amazon's crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or cutting-edge tech. Basic Qualifications A full Engineering indentured Apprenticeship and/or qualified to a minimum of NVQ Level 3 or equivalent in a relevant Engineering subject Relevant experience in a technical leadership role Relevant experience working in both electrical and mechanical disciplines Relevant experience in automation or material handling equipment environments Advanced proficiency in verbal and written English Preferred Qualifications Experience working in a multi-contractor and multi-site working environment Understanding of PLC based controls systems and statutory compliance requirements Experience using computerised maintenance management systems to plan proactive maintenance and record reactive tasks A degree preferably in a technical discipline or operations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Mar 15, 2026
Full time
Job ID: Amazon UK Services Ltd. Our Reliability Maintenance Engineering (RME) team is central to Amazon's commitment to innovation. As Amazon evolves and adapts, this team makes sure that the tools and technologies we use do as well. As a Senior RME Technician, you'll help us stay one step ahead, adopting the latest technologies and identifying new and efficient ways of working. In this role, you'll pay close attention to our processes to help maintain our high standards, and you'll put in place upgrades to take that standard even higher. Key job responsibilities Demonstrate best practice on using equipment safely and monitor teams to ensure everyone follows the correct processes Keep track of equipment performance through visual checks, condition-based monitoring, and preventative maintenance tasks and schedule additional servicing when required Supervise technicians on shift to support their development and act as the first point of contact for Reliability Maintenance Engineers Solve issues in equipment to reduce downtime for operations so they can process packages as quickly as possible Support in finding ways to continually improve systems and standardise processes across the EU network A day in the life In every shift, you'll be leading a team to make sure everyone has the equipment they need and that it's running properly. That involves monitoring processes so that regulations and policies are followed and ensuring that preventative maintenance is carried out to increase equipment uptime. With everything you observe on your shifts, you'll suggest improvements to make our systems more efficient and productive and then implement those improvements across an EU-wide function. You'll also be monitoring processes with tools like Scada to guarantee their performance, as well as working closely with your line manager to assist with admin tasks. This role is located at one of our operational sites. You'll work shift patterns, which may include some weekends and nights. As you develop your experience within this exciting part of Amazon, you'll be well-placed to progress into more senior roles. About the team Our Reliability Maintenance Engineering or RME team keeps our equipment performing at its best. We're a technically minded team, made up of excellent team players and guided by experienced leaders. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology - some of which only exists at Amazon. From installing systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon's technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency. There are lots of opportunities for progression, both within the RME team and more widely across Amazon. Everything we do focuses on reducing downtime in Amazon's crucial operations sites, so customers get their orders on time. We often work during early or late hours to carry out maintenance with minimal disruption, including night shifts. If we spot a better way to do something, we have the skills and the opportunity to develop and introduce completely new processes or cutting-edge tech. Basic Qualifications A full Engineering indentured Apprenticeship and/or qualified to a minimum of NVQ Level 3 or equivalent in a relevant Engineering subject Relevant experience in a technical leadership role Relevant experience working in both electrical and mechanical disciplines Relevant experience in automation or material handling equipment environments Advanced proficiency in verbal and written English Preferred Qualifications Experience working in a multi-contractor and multi-site working environment Understanding of PLC based controls systems and statutory compliance requirements Experience using computerised maintenance management systems to plan proactive maintenance and record reactive tasks A degree preferably in a technical discipline or operations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Band 5 Office Manager (Weekends) - London Breast Screening Admin Hub We are looking for an organised and confident Office Manager to lead weekend service delivery within the London Breast Screening Administration Hub. In this part-time role, you'll oversee the smooth running of our call centre, support administrative teams, and ensure high-quality customer care in line with NHS Breast Screening Programme standards. You'll manage day-to-day workflows, monitor performance, support staff training, contribute to audits and process improvements, and help maintain efficient call/recall services across London. This is a varied and rewarding position within a supportive team, ideal for someone who thrives in a structured environment and enjoys leading others. Weekend working (Saturday and Sunday) is essential. The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification Main duties of the job Ensure the smooth and efficient daily running of the London Breast Screening Recovery Hub and Call Centre. Oversee call centre performance, including call handling standards, drop-rate management, and customer care. Make informed decisions within the area of responsibility, in line with local, regional, and national NHS Breast Screening Programme guidelines. Lead, support, and supervise Senior Administration Officers and Administration Officers. Manage staff training, competency assessments, and ongoing development. Provide cover for Team leader and Administration Officer duties as required. Lead investigations into operational non-compliance as directed by the Service Manager. Act as a senior staff member for audits, process reviews, and quality improvement activities. Ensure all administrative processes meet Trust and NHSBSP standards and targets. Produce ad hoc reports using various IT systems and present findings when required. Maintain accurate data, documentation, and reporting to support programme performance. Work closely with the Assistant Service Manager, Service Manager, Assistant Operations Manager. Contribute to service development, innovation, and continuous improvement within the Breast Screening Service. Work within a shift pattern that includes weekends to ensure operational coverage. Support with call handling requirements and administrative tasks during extended service hours About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Values Demonstrable ability to meet the Trust Values Education & Proffesional Qualifications 5 GCSE's or equivalent NVQ 3 in Business Administration or Customer Care or equivalent Key Skills Level 3 in Literacy or equivalent Experience Experience of undertaking detailed, intensive work in a busy administrative environment Experience of using information technology such as Word and Excel in work-related activities. Experience working in an NHS organization Experience of office management Experience of collation, anaylsis and review of data Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances. Good organisational skills Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches Able to sustain meticulous attention to accuracy and detail Able to present information to others Good interpersonal and listening skills Able to influence, advise and motivate others Able to handle difficult and distressing situations effectively Able to compose correspondence and reports Able to work as part of a team. Willigness to travel as required by the service Good level of verbal and written communication Able to prioritise own workload to set and meet deadlines Personal Qualities & Attributes Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook Good knowledge of the NHS Breast Screening programme Good knowledge of the National Breast Screening computer System (NBSS) and its operation Good understanding of general office working procedures Understanding of NHS systems and software programmes Trust and HR policies Other Flexible working time Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. London Breast Screening Admin Hub, Edgware Community Hospital £35,763 to £43,466 a yearper annum inclusive of HCAS Contract Permanent Working pattern Part-time Reference number Job locations London Breast Screening Admin Hub, Edgware Community Hospital
Mar 14, 2026
Full time
Band 5 Office Manager (Weekends) - London Breast Screening Admin Hub We are looking for an organised and confident Office Manager to lead weekend service delivery within the London Breast Screening Administration Hub. In this part-time role, you'll oversee the smooth running of our call centre, support administrative teams, and ensure high-quality customer care in line with NHS Breast Screening Programme standards. You'll manage day-to-day workflows, monitor performance, support staff training, contribute to audits and process improvements, and help maintain efficient call/recall services across London. This is a varied and rewarding position within a supportive team, ideal for someone who thrives in a structured environment and enjoys leading others. Weekend working (Saturday and Sunday) is essential. The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification Main duties of the job Ensure the smooth and efficient daily running of the London Breast Screening Recovery Hub and Call Centre. Oversee call centre performance, including call handling standards, drop-rate management, and customer care. Make informed decisions within the area of responsibility, in line with local, regional, and national NHS Breast Screening Programme guidelines. Lead, support, and supervise Senior Administration Officers and Administration Officers. Manage staff training, competency assessments, and ongoing development. Provide cover for Team leader and Administration Officer duties as required. Lead investigations into operational non-compliance as directed by the Service Manager. Act as a senior staff member for audits, process reviews, and quality improvement activities. Ensure all administrative processes meet Trust and NHSBSP standards and targets. Produce ad hoc reports using various IT systems and present findings when required. Maintain accurate data, documentation, and reporting to support programme performance. Work closely with the Assistant Service Manager, Service Manager, Assistant Operations Manager. Contribute to service development, innovation, and continuous improvement within the Breast Screening Service. Work within a shift pattern that includes weekends to ensure operational coverage. Support with call handling requirements and administrative tasks during extended service hours About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Values Demonstrable ability to meet the Trust Values Education & Proffesional Qualifications 5 GCSE's or equivalent NVQ 3 in Business Administration or Customer Care or equivalent Key Skills Level 3 in Literacy or equivalent Experience Experience of undertaking detailed, intensive work in a busy administrative environment Experience of using information technology such as Word and Excel in work-related activities. Experience working in an NHS organization Experience of office management Experience of collation, anaylsis and review of data Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances. Good organisational skills Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches Able to sustain meticulous attention to accuracy and detail Able to present information to others Good interpersonal and listening skills Able to influence, advise and motivate others Able to handle difficult and distressing situations effectively Able to compose correspondence and reports Able to work as part of a team. Willigness to travel as required by the service Good level of verbal and written communication Able to prioritise own workload to set and meet deadlines Personal Qualities & Attributes Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook Good knowledge of the NHS Breast Screening programme Good knowledge of the National Breast Screening computer System (NBSS) and its operation Good understanding of general office working procedures Understanding of NHS systems and software programmes Trust and HR policies Other Flexible working time Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. London Breast Screening Admin Hub, Edgware Community Hospital £35,763 to £43,466 a yearper annum inclusive of HCAS Contract Permanent Working pattern Part-time Reference number Job locations London Breast Screening Admin Hub, Edgware Community Hospital
Purpose of the Role You will join a high-specification fabrication facility, delivering projects from initial CAD design through to manufacturing. Core services include CNC panel bending, laser cutting, powder coating and assembly. Reporting directly to the General Manager, this is a pivotal role responsible for ensuring that customer orders are scheduled, progressed, and delivered on time click apply for full job details
Mar 14, 2026
Full time
Purpose of the Role You will join a high-specification fabrication facility, delivering projects from initial CAD design through to manufacturing. Core services include CNC panel bending, laser cutting, powder coating and assembly. Reporting directly to the General Manager, this is a pivotal role responsible for ensuring that customer orders are scheduled, progressed, and delivered on time click apply for full job details
The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. What you'll do Accountable for overall post sales customer health for in scope customers across: Client Engagement - Meeting cadence, attendance, frequency Service Management - SLA attainment including implementation and support risk. Financial Health - Aged debt and churn risk Product utilization - Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes. Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriately informed. Identify 'at risk' renewals and potential churn ensuring awareness across accountable internal functional teams. Coordination of post RFS customer audits through to successful conclusion. Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed. Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution. Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners. Adhere to the QHSSE Responsibility Matrix. What you'll need Bachelor's degree in Business, IT, Engineering or related discipline or equivalent work experience in customer relationship. Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers. ITIL qualifications and experience are preferred. Levels of CSM will vary based on the customer type and expertise. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter. NOTES: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy. Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
Mar 14, 2026
Full time
The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. What you'll do Accountable for overall post sales customer health for in scope customers across: Client Engagement - Meeting cadence, attendance, frequency Service Management - SLA attainment including implementation and support risk. Financial Health - Aged debt and churn risk Product utilization - Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes. Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriately informed. Identify 'at risk' renewals and potential churn ensuring awareness across accountable internal functional teams. Coordination of post RFS customer audits through to successful conclusion. Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed. Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution. Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners. Adhere to the QHSSE Responsibility Matrix. What you'll need Bachelor's degree in Business, IT, Engineering or related discipline or equivalent work experience in customer relationship. Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers. ITIL qualifications and experience are preferred. Levels of CSM will vary based on the customer type and expertise. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter. NOTES: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy. Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
Heriot-Watt University Malaysia
Easter Howgate, Midlothian
Job Posting Title: Administrative Assistant (Academic Operations) Grade and Salary: Grade 4 £24,215 - £26,707 FTE and working pattern: Full time, Open ended Based in Riccarton Campus, Edinburgh Consideration will be given to flexible working requests Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Organisation Name: Registry and Academic Support - Academic Operations Division About our School/Directorate and Team The Global Registry and Academic Support Directorate supports our students and staff colleagues across the full student life cycle from enrolment to graduation. The Directorate has responsibility as the definitive record-keeper of all student information and programme and course details, and leading services that help students settle and stay at the University with professional help and advice, through a range of wellbeing services. It supports academic and professional services staff across the University in a number of areas, including academic, institutional and student related Regulations and Policies and global, national and institutional quality matters. It delivers these services through four Divisions, each managed by a Global Head, and two Head of Campus Registry. Student Life Online Students Academic Operations Academic Quality Head of Registry - Dubai Campus Head of Registry - Malaysia Campus The Academic Operations Division consists of five teams: Academic Operations Liaison, Academic Operations Support, Timetabling, Examinations, and Postgraduate Research Student Support. The work of the Administrative Assistant will be primarily related to the Academic Operations Support but will collaborate across all teams. The Academic Operations Support Team is responsible for supporting all aspects of academic operations. These are activities where the primary service users are academics; or else the primary service users are students; but with significant academic input into the process. The team also helps to support the work of other divisions providing a pool of staff who can be assigned where administrative support is needed. Purpose of Role The role-holder will be responsible for general administration and supporting academic operations processes, such as: processing marks and grades; processing the outcomes of mitigating circumstances, appeals, and discipline cases; minute-taking at boards of examiners and studies committees; answering academic staff enquiries; and answering student enquiries related to their studies. The role-holder may also be required to support other key functions of the Academic Operations Team, such as examinations or timetabling; as well as other Divisions of RAS, for example, supporting student first line support, graduations, or helping to gather data for quality and PSRB purposes. Summary of Key Duties and Responsibilities Assist with administrative processes related to meetings, academic boards and committees - including Boards of Examiners and School Studies Committees - from scheduling, to organising, minuting and post-board/committee processing. Assist with preparations across a range of activities within the Academic Operations Support Team. For example, examinations, Progression and Award Boards, or student assessment. Assist with all aspects of processes which can impact students' marks, grades and awards - including updating student records according to the outcome decisions for mitigating circumstances, appeals and discipline cases. Assist with record keeping - work closely with the Senior Admin Assistants and academics to ensure student records are maintained and archived as per University regulations. Archive coursework, examination scripts and dissertations as outlined in the University's data management policies and archive samples for accreditation purposes. Respond to queries from staff, students and external partners regarding academic operations processes, referring more complex queries to Senior Admin Assistants or Academic Operations Team Managers, as appropriate. Provide secretarial and administrative support to RAS management. Undertake other tasks related to academic operations as required by their assigned Team Manager, Team Leader, the Academic Operations Manager, or the Head of Academic Operations. Education, Qualifications & Experience These are the criteria on which the short-listing and recruitment selection will be based. Essential Effective team working skills. Educated to SCQF Level 5 or similar (see link for details) or equivalent experience. Experience of working within a similar environment as outlined above. Competent in the use of relevant IT packages, including a sound knowledge of Microsoft Office applications. Excellent verbal and written English communication and interpersonal skills. Demonstrable professional and proactive approach. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment. Demonstrable provision of excellent customer service. Desirable Educated to SCQF Level 6 or equivalent qualification. Experience of working in an administrative role in higher education. Knowledge of Banner Student Records system. Experience working with multi-location teams. Competencies, Tasks and Responsibilities The tasks and responsibilities listed under the following Competency Headings form part of all administrative roles in the University at this level and it is expected that the role-holder will perform them to at least an effective standard at all times. Teamwork Participate in and contribute to the general support across the team Cover for other colleagues within the immediate team. To liaise with other professional service colleagues in support for, and assistance with, specific aspects of the role. Cover for other colleagues within the immediate team. Service Excellence Create a positive image of the University by being responsive, prompt and courteous when responding to requests or enquiries from customers. Produce standard and ad hoc reports as requested. Enter and maintain records and data into the appropriate university system (e.g. Banner Student, Student Information Desk, or Banner Workflow). Liaise with internal and external teams, committees, bodies etc. to ensure an effective service. Carry out general office duties, e.g. reception/meeting and greeting; sort and organise mail; order stationery; maintain office equipment such as printer, photocopier etc. Keep working area clean and tidy in line with appropriate H&S requirements. Clear and Consistent Communications Maintain confidentiality at all times by following university policies and guidance in managing confidential information and personal data. Write standard communications using templates, understanding what parts of the template to use as appropriate. Record and produce accurate minutes when required. Reply to simple requests for information, routing enquiries where information is not standard/routine. Explaining standard procedures, regulations, operating instructions or course information. Disseminate news and information to relevant customers and colleagues. Planning and Organising Arrange meetings/workshops for internal or external customers, including room and equipment, hospitality and invites to attendees as appropriate. Carry out routine instructions from standard procedures. File, archive and destroy data in line with the University Data Protection & Retention Policy. Provide appropriate admin support for meetings and events. Support Directorate and team processes and procedures by meeting schedules and timetables. Initiative and Problem Solving Act as first point of contact for queries from customers by phone, email, system-generated and in person. React to problems using judgement and past experience to solve routine issues. Use experience and initiative to identify when to pass non-standard issues to line manager. Use experience to suggest solution to new problems to line manager. Decision Making Make day to day decisions in prioritising own workload. Provide advice and guidance, respond to queries and refer more complex queries to more senior members of the team as appropriate. Understand the appropriate tools to use when undertaking day to day tasks. Management Responsibilities There are no management responsibilities within this position but you may be asked to take on management or supervisory duties on occasion as part of your personal development. Citizenship Demonstrate the University Values at all times through performance and behaviour. Participate in ad-hoc duties to support the team/University and for personal development. Support newer or inexperienced colleagues within and outside the University by offering support, help and advice. Positively promote the University internally and externally through positive behaviour and supporting University-wide activities. This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade . click apply for full job details
Mar 14, 2026
Full time
Job Posting Title: Administrative Assistant (Academic Operations) Grade and Salary: Grade 4 £24,215 - £26,707 FTE and working pattern: Full time, Open ended Based in Riccarton Campus, Edinburgh Consideration will be given to flexible working requests Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Organisation Name: Registry and Academic Support - Academic Operations Division About our School/Directorate and Team The Global Registry and Academic Support Directorate supports our students and staff colleagues across the full student life cycle from enrolment to graduation. The Directorate has responsibility as the definitive record-keeper of all student information and programme and course details, and leading services that help students settle and stay at the University with professional help and advice, through a range of wellbeing services. It supports academic and professional services staff across the University in a number of areas, including academic, institutional and student related Regulations and Policies and global, national and institutional quality matters. It delivers these services through four Divisions, each managed by a Global Head, and two Head of Campus Registry. Student Life Online Students Academic Operations Academic Quality Head of Registry - Dubai Campus Head of Registry - Malaysia Campus The Academic Operations Division consists of five teams: Academic Operations Liaison, Academic Operations Support, Timetabling, Examinations, and Postgraduate Research Student Support. The work of the Administrative Assistant will be primarily related to the Academic Operations Support but will collaborate across all teams. The Academic Operations Support Team is responsible for supporting all aspects of academic operations. These are activities where the primary service users are academics; or else the primary service users are students; but with significant academic input into the process. The team also helps to support the work of other divisions providing a pool of staff who can be assigned where administrative support is needed. Purpose of Role The role-holder will be responsible for general administration and supporting academic operations processes, such as: processing marks and grades; processing the outcomes of mitigating circumstances, appeals, and discipline cases; minute-taking at boards of examiners and studies committees; answering academic staff enquiries; and answering student enquiries related to their studies. The role-holder may also be required to support other key functions of the Academic Operations Team, such as examinations or timetabling; as well as other Divisions of RAS, for example, supporting student first line support, graduations, or helping to gather data for quality and PSRB purposes. Summary of Key Duties and Responsibilities Assist with administrative processes related to meetings, academic boards and committees - including Boards of Examiners and School Studies Committees - from scheduling, to organising, minuting and post-board/committee processing. Assist with preparations across a range of activities within the Academic Operations Support Team. For example, examinations, Progression and Award Boards, or student assessment. Assist with all aspects of processes which can impact students' marks, grades and awards - including updating student records according to the outcome decisions for mitigating circumstances, appeals and discipline cases. Assist with record keeping - work closely with the Senior Admin Assistants and academics to ensure student records are maintained and archived as per University regulations. Archive coursework, examination scripts and dissertations as outlined in the University's data management policies and archive samples for accreditation purposes. Respond to queries from staff, students and external partners regarding academic operations processes, referring more complex queries to Senior Admin Assistants or Academic Operations Team Managers, as appropriate. Provide secretarial and administrative support to RAS management. Undertake other tasks related to academic operations as required by their assigned Team Manager, Team Leader, the Academic Operations Manager, or the Head of Academic Operations. Education, Qualifications & Experience These are the criteria on which the short-listing and recruitment selection will be based. Essential Effective team working skills. Educated to SCQF Level 5 or similar (see link for details) or equivalent experience. Experience of working within a similar environment as outlined above. Competent in the use of relevant IT packages, including a sound knowledge of Microsoft Office applications. Excellent verbal and written English communication and interpersonal skills. Demonstrable professional and proactive approach. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment. Demonstrable provision of excellent customer service. Desirable Educated to SCQF Level 6 or equivalent qualification. Experience of working in an administrative role in higher education. Knowledge of Banner Student Records system. Experience working with multi-location teams. Competencies, Tasks and Responsibilities The tasks and responsibilities listed under the following Competency Headings form part of all administrative roles in the University at this level and it is expected that the role-holder will perform them to at least an effective standard at all times. Teamwork Participate in and contribute to the general support across the team Cover for other colleagues within the immediate team. To liaise with other professional service colleagues in support for, and assistance with, specific aspects of the role. Cover for other colleagues within the immediate team. Service Excellence Create a positive image of the University by being responsive, prompt and courteous when responding to requests or enquiries from customers. Produce standard and ad hoc reports as requested. Enter and maintain records and data into the appropriate university system (e.g. Banner Student, Student Information Desk, or Banner Workflow). Liaise with internal and external teams, committees, bodies etc. to ensure an effective service. Carry out general office duties, e.g. reception/meeting and greeting; sort and organise mail; order stationery; maintain office equipment such as printer, photocopier etc. Keep working area clean and tidy in line with appropriate H&S requirements. Clear and Consistent Communications Maintain confidentiality at all times by following university policies and guidance in managing confidential information and personal data. Write standard communications using templates, understanding what parts of the template to use as appropriate. Record and produce accurate minutes when required. Reply to simple requests for information, routing enquiries where information is not standard/routine. Explaining standard procedures, regulations, operating instructions or course information. Disseminate news and information to relevant customers and colleagues. Planning and Organising Arrange meetings/workshops for internal or external customers, including room and equipment, hospitality and invites to attendees as appropriate. Carry out routine instructions from standard procedures. File, archive and destroy data in line with the University Data Protection & Retention Policy. Provide appropriate admin support for meetings and events. Support Directorate and team processes and procedures by meeting schedules and timetables. Initiative and Problem Solving Act as first point of contact for queries from customers by phone, email, system-generated and in person. React to problems using judgement and past experience to solve routine issues. Use experience and initiative to identify when to pass non-standard issues to line manager. Use experience to suggest solution to new problems to line manager. Decision Making Make day to day decisions in prioritising own workload. Provide advice and guidance, respond to queries and refer more complex queries to more senior members of the team as appropriate. Understand the appropriate tools to use when undertaking day to day tasks. Management Responsibilities There are no management responsibilities within this position but you may be asked to take on management or supervisory duties on occasion as part of your personal development. Citizenship Demonstrate the University Values at all times through performance and behaviour. Participate in ad-hoc duties to support the team/University and for personal development. Support newer or inexperienced colleagues within and outside the University by offering support, help and advice. Positively promote the University internally and externally through positive behaviour and supporting University-wide activities. This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade . click apply for full job details
ABOUT YOU Alongside leadership responsibilities, you'll remain technically hands on, completing farm audits against weekly targets and carrying out witness evaluations to support auditor competence and development. Occasional travel outside your region may be required, offering further variety and insight into wider operations. Contribute to maintaining and strengthening our accreditations by working in line with relevant Operations Manuals and supporting accreditation audits, including UKAS, ANAB, and JAS-ANZ where applicable. Required skills and experience: Agricultural and/or Allied Industry experience essential NVQ Level 3 or higher in an Agricultural/Horticultural related subject preferred Approved Red Tractor and ancillary schemes academy training and successful outcomes Experience in the agriculture assurance sector essential Approved witness assessor experience desirable Practical farm experience Experience of delivering training The empathy to deal with auditors and customers differently person by person ABOUT THE OPPORTUNITY You will take ownership of the successful delivery of all agricultural audits across your designated region. You'll ensure audits are completed on time, to the required quality standards, and in line with customer expectations, using clearly defined KPIs and SLAs. You'll lead and support a team of auditors within an agreed geographical area, providing line management, guidance, and performance oversight. As business needs evolve, you'll have the opportunity to adapt and grow with the region, gaining exposure to different locations and operational challenges. Key activities: To handle general auditor enquiries, escalating to the Field Team Manager and wider Agri management team as appropriate To keep the Field Team Manager informed of local operational and or team issues in a timely manner and to ensure that KPIs are maintained To be responsible for the effective utilisation of your team's resource, ensure that allocations incur reasonable indirect costs and effective completion. Travelling costs to be minimised by effective planning To contribute to the recruitment, onboarding, induction, on the job coaching, training and approval of auditors, where appropriate and as required in line with standard owner protocols Ensure all relevant documentation is drawn together for sign off and upskilling packs and routine witnesses in line with accreditation requirements To ensure that the audit delivery schedule is adhered to and in line with the appropriate standard in accordance with, client specification and relevant Codes of Practice and create/manage customer relationships in relation to delivery To gather, collate and explain relevant information about the audit team including delivery projections, as required by the UK Business Assurance management team for reporting, customer related and budget purposes Ensure claims for audit fees and expenses are accurate. To approve and verify invoices for subcontractors through the purchase order and receipt system and zero hour timesheets through payroll process Completion of a monthly team score card system within set timescales, monitor and maintain auditor utilisation within set targets and as a tool to manage performance Work with the Field Team Manager to ensure workload is manageable in the specific area, redistributing work where necessary. Proactively identify any gaps in resources required to deliver audits within agreed Client SLA's To work to Intertek SAI Global procedures and associated documentation, plan, arrange and undertake detailed evaluations of premises, procedures and practices against pre determined standards Use objective evidence gained through the evaluations to prepare reports in an accurate and concise manner and within relevant KPIs. In addition, they will be required to report findings verbally to clients. To help coordinate and organise the training needs and activities for your team as required and deemed necessary with the relevant certification managers, and working with technical management to keep alignment across the team Opportunity to assist in certification duties where time permits in addition to core duties The role includes being part of a dynamic and active team, dedicated to providing a top quality service to British Farmers, Customers and our Standard Owners WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. Development and career opportunities around the Globe Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
Mar 14, 2026
Full time
ABOUT YOU Alongside leadership responsibilities, you'll remain technically hands on, completing farm audits against weekly targets and carrying out witness evaluations to support auditor competence and development. Occasional travel outside your region may be required, offering further variety and insight into wider operations. Contribute to maintaining and strengthening our accreditations by working in line with relevant Operations Manuals and supporting accreditation audits, including UKAS, ANAB, and JAS-ANZ where applicable. Required skills and experience: Agricultural and/or Allied Industry experience essential NVQ Level 3 or higher in an Agricultural/Horticultural related subject preferred Approved Red Tractor and ancillary schemes academy training and successful outcomes Experience in the agriculture assurance sector essential Approved witness assessor experience desirable Practical farm experience Experience of delivering training The empathy to deal with auditors and customers differently person by person ABOUT THE OPPORTUNITY You will take ownership of the successful delivery of all agricultural audits across your designated region. You'll ensure audits are completed on time, to the required quality standards, and in line with customer expectations, using clearly defined KPIs and SLAs. You'll lead and support a team of auditors within an agreed geographical area, providing line management, guidance, and performance oversight. As business needs evolve, you'll have the opportunity to adapt and grow with the region, gaining exposure to different locations and operational challenges. Key activities: To handle general auditor enquiries, escalating to the Field Team Manager and wider Agri management team as appropriate To keep the Field Team Manager informed of local operational and or team issues in a timely manner and to ensure that KPIs are maintained To be responsible for the effective utilisation of your team's resource, ensure that allocations incur reasonable indirect costs and effective completion. Travelling costs to be minimised by effective planning To contribute to the recruitment, onboarding, induction, on the job coaching, training and approval of auditors, where appropriate and as required in line with standard owner protocols Ensure all relevant documentation is drawn together for sign off and upskilling packs and routine witnesses in line with accreditation requirements To ensure that the audit delivery schedule is adhered to and in line with the appropriate standard in accordance with, client specification and relevant Codes of Practice and create/manage customer relationships in relation to delivery To gather, collate and explain relevant information about the audit team including delivery projections, as required by the UK Business Assurance management team for reporting, customer related and budget purposes Ensure claims for audit fees and expenses are accurate. To approve and verify invoices for subcontractors through the purchase order and receipt system and zero hour timesheets through payroll process Completion of a monthly team score card system within set timescales, monitor and maintain auditor utilisation within set targets and as a tool to manage performance Work with the Field Team Manager to ensure workload is manageable in the specific area, redistributing work where necessary. Proactively identify any gaps in resources required to deliver audits within agreed Client SLA's To work to Intertek SAI Global procedures and associated documentation, plan, arrange and undertake detailed evaluations of premises, procedures and practices against pre determined standards Use objective evidence gained through the evaluations to prepare reports in an accurate and concise manner and within relevant KPIs. In addition, they will be required to report findings verbally to clients. To help coordinate and organise the training needs and activities for your team as required and deemed necessary with the relevant certification managers, and working with technical management to keep alignment across the team Opportunity to assist in certification duties where time permits in addition to core duties The role includes being part of a dynamic and active team, dedicated to providing a top quality service to British Farmers, Customers and our Standard Owners WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. Development and career opportunities around the Globe Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
Finance Billing Analyst Location: Kidderminster Salary: £26,500 - £27,000 per annum As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. As part of our continued growth, we re currently recruiting for a Billing Analyst role within our Finance Department. This is a target-driven position where you will be responsible for accurately billing customers based on the services and activities delivered. You will also be expected to maintain financial accuracy and identify trends. The billing analyst will oversee the tracking and control of all jobs relating to our distribution services to ensure all billable activities are captured and invoiced concisely and correctly. We're looking for someone with strong attention to detail, excellent analytical skills, and a proactive mindset. If you re ready to take the next step in your finance career within a dynamic and expanding company, we d love to hear from you. Key Responsibilities: You will play a vital role in supporting accurate billing and financial oversight. Your responsibilities will include: Reviewing system-generated data to capture customer activity for accurate billing Analysing data to identify customer trends and patterns Verifying transport consignments, ensuring system accuracy and invoice correctness Challenging supplier invoices related to billable services to maintain cost accuracy Producing management reports across multiple service lines Performing general administrative tasks relevant to the role Communicating directly with customers via email, Teams meetings, and telephone Gaining a strong understanding of in-house systems and processes Competencies & Behaviours: Excellent proficiency in Microsoft Office Strong knowledge of Excel, including formulas and Power Query Comfortable using multiple bespoke or in-house systems Preferred (but not essential) experience with Sage Adaptable approach to a varied range of tasks Flexibility to work occasional additional hours when required Proactive, hands-on attitude towards work Excellent communication skills Ability to multitask and prioritise a high volume of work effectively Capable of working independently and as part of a team Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium Job Type: Full-time contract, Mon-Fri working hours 37.5 hour a week contract. Overtime available, based on manager approval. Permanent salary. To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT Ltd, please don t hesitate to apply.
Mar 14, 2026
Contractor
Finance Billing Analyst Location: Kidderminster Salary: £26,500 - £27,000 per annum As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. As part of our continued growth, we re currently recruiting for a Billing Analyst role within our Finance Department. This is a target-driven position where you will be responsible for accurately billing customers based on the services and activities delivered. You will also be expected to maintain financial accuracy and identify trends. The billing analyst will oversee the tracking and control of all jobs relating to our distribution services to ensure all billable activities are captured and invoiced concisely and correctly. We're looking for someone with strong attention to detail, excellent analytical skills, and a proactive mindset. If you re ready to take the next step in your finance career within a dynamic and expanding company, we d love to hear from you. Key Responsibilities: You will play a vital role in supporting accurate billing and financial oversight. Your responsibilities will include: Reviewing system-generated data to capture customer activity for accurate billing Analysing data to identify customer trends and patterns Verifying transport consignments, ensuring system accuracy and invoice correctness Challenging supplier invoices related to billable services to maintain cost accuracy Producing management reports across multiple service lines Performing general administrative tasks relevant to the role Communicating directly with customers via email, Teams meetings, and telephone Gaining a strong understanding of in-house systems and processes Competencies & Behaviours: Excellent proficiency in Microsoft Office Strong knowledge of Excel, including formulas and Power Query Comfortable using multiple bespoke or in-house systems Preferred (but not essential) experience with Sage Adaptable approach to a varied range of tasks Flexibility to work occasional additional hours when required Proactive, hands-on attitude towards work Excellent communication skills Ability to multitask and prioritise a high volume of work effectively Capable of working independently and as part of a team Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium Job Type: Full-time contract, Mon-Fri working hours 37.5 hour a week contract. Overtime available, based on manager approval. Permanent salary. To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT Ltd, please don t hesitate to apply.
