15 jobs found

Part Time Estate Agent Uncapped Commission, Career Progression We're looking for a highly motivated Part time Sales Consultant to complement our fantastic residential sales team in Kirkintilloch, Glasgow . Why join us as a Sales Consultant? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as a Sales Consultant You'll carry out viewings for our sales properties, always looking for new opportunities to help our customers through our other products and services. You're someone who loves the buzz that comes from creating life-changing moments and your passion will shine through when you're greeting people in the branch, answering the phone or going out and about to different properties. Across everything you do, you'll need to work in line with our compliance requirements. Skills and experience required to be a successful Sales Consultant Preferably an experienced sales person. Previous Estate Agency experience would be desirable but not essential. Able to generate new business in a target driven environment. Outstanding customer care / customer service experience. Resilient, positive, organised, numerate and detail oriented. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). A Full UK driving licence and access to your own vehicle. Countrywide Scotland is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW05317

Senior Estate Agent Uncapped Commission, Career Progression, Company Car/Car Allowance We're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Kirkintilloch, Glasgow working in our well known Countrywide Scotland estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience. Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression. Outstanding customer care / customer service experience. Resilient, positive, organised, numerate and detail oriented. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). A Full UK driving licence holder. Countrywide Scotland is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW05546

Job Purpose The Research Computing as a Service (RCaaS) Research Computing Infrastructure Manager will lead the development and delivery of computing infrastructure services for the University's research communities, ensuring the highest standards of performance, scalability and security are maintained. A research infrastructure technical expert with deep understanding of high-performance compute (HPC) and research data storage and management, the postholder will be responsible for specifying, deploying and maintaining related services. These services are research-driven and the postholder will establish close collaborative relationships with PIs to understand and respond to requirements, to be proactive in the co-creation of research proposals and to provide an enabling function that facilitates research creativity, collaboration and innovation. The postholder will provide leadership for research computing infrastructure professionals and engage closely with wider Information Services and local IT professional staff. They will also be instrumental in the pursuit of new investment - internal and external - to continue to shape the research computing infrastructure commensurate with the University's world leading research ambitions. The postholder will have a direct impact in terms of the University's research grant income competitiveness and on its ability to deliver excellent and sustainable research outputs. Main Duties and Responsibilities 1. Provide technical leadership of research computing infrastructure services managed and delivered by Research Computing as a Service (RCaaS) , planning, managing and operating the systems in support of University of Glasgow world leading research. 2. Provide expert solution advice and design to introduce new infrastructure services to support research collaboration and innovation, driven by research requirements across multiple disciplines. 3. As part of the RCaaS senior team, develop a vision and strategic plans for University research infrastructure systems and related services, partnering with key stakeholders from across the University to establish a harmonised global approach, minimising unhelpful redundancy and promoting best practice. 4. Partner with relevant colleagues within Information Services / IT Services to ensure the security and resilience of RCaaS research computing infrastructure services underpinned by the development of a suitable quality assurance approach including sufficient management processes and audit controls. 5. Establish and maintain metrics and produce concise reporting that demonstrates performance and utilisation of RCaaS research computing infrastructure services, working with relevant University finance colleagues to ensure these support charging and/or cost recovery of research computing infrastructure services. 6. Contribute actively to research computing infrastructure best practices and emerging threats and opportunities, providing expert guidance to shape the strategic direction of research computing infrastructure services, propagated through RCaaS and to local College, School and project-level provisions. 7. Oversee a sizeable number of complex infrastructure-based (or impacted) major work-packages to ensure each initiative is managed and delivered to time and budget to support world leading research. 8. Make a significant expert contribution to major funding bids, internal business cases and related activities where research computing infrastructure is a core dimension. 9. Act as a change agent, working at the forefront of University IT change initiatives; advocating for harmonised approaches, demonstrating flexibility in consensus, and working to promote the delivery of the University's research computing infrastructure service strategy. 10. Undertaking the responsibility of Technical Relationship Lead, collaborate with key stakeholders including PIs, research managers and College and University IT professionals to identify complex research computing infrastructure requirements and ensure needs are reflected in plans and implemented services. 11. Provide line management for RCaaS research computing infrastructure staff including responsibility for performance and development, managing workload and recruiting staff where necessary. 12. Perform such other duties, appropriate to the grade, as may be directed by the RCaaS Product Manager or Director of IT. Knowledge, Qualifications, Skills and Experience Knowledge / Qualifications Essential: A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist roles. Or: Scottish Credit and Qualification Framework level 9, 10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional experience in a management role(s). A2 Excellent technical knowledge across a range of computing infrastructure areas with specialist in-depth knowledge of Linux/Unix enterprise servers, compute and storage. A3 Excellent technical knowledge of high-performance and high-throughput computing infrastructure and service provision. A4 Excellent knowledge of computing infrastructure requirements of academic researchers across multiple disciplines, including understanding of other Universities' research computing infrastructure approaches. A5 Knowledge of orchestration technologies. Desirable: B1 Knowledge of sensitive (including clinical) data processing requirements including trusted research environments / secure data environments. B2 Knowledge of UK data protection laws and certification and accreditation schemesrelated to the processing of sensitive data for research. B3 Knowledge of administration of physical infrastructure including data centres, power management, networking and enterprise systems. Skills Essential: C1 Excellent team leadership, planning, organisation, time and workload management skills with proven ability to prioritise demands and meet deadlines, with an understanding of the importance of equality and diversity and a commitment to help create an inclusive culture. C2 Strategic thinker with the ability to step back from a problem and look at the wider environment requirements and constraints. C3 Ability to communicate a technological vision concisely and in a compelling fashion to senior stakeholders. C4 Display role model behaviours with the ability to inspire and motivate operational colleagues to deliver service excellence. C5 Excellent analytical skills with confidence to challenge and continually improve, diving into the detail as necessary to understand issues (people, process, and technology). C6 Ability to build and maintain broad network of relationships with diverse stakeholder groups (research PIs, IT professionals, University and College Senior Management) establishing a good knowledge of customer behaviours, needs and expectations and building an environment of trust/integrity. C7 Strong sense of accountability and ownership of problem space. C8 Be able to set clear technical requirements to achieve a or goals, delegate tasks, and provide feedback. C9 Proven ability to work independently, demonstrate problem solving skills and ability to understand where escalation to a more senior colleague is appropriate. Desirable: D1 Ability to write technical proposals and business cases. Experience Essential: E1 Have significant experience in supporting research computing infrastructure in a large, complex research organisation, including provisioning and managing compute and research storage services. E2 Experience of maintaining IT security and resilience, including risk assessment, vulnerability management, major incident response, and backup/recovery strategies and disaster recovery. E3 Experience of working collaboratively with senior technical and non-technical colleagues with the ability to influence and negotiate at all levels including colleagues who are not part of the direct team. E4 Experience in identifying emerging technological influences/disruptors and informing senior stakeholders of the impact of these in technical / architectural roadmaps and strategic plans. E5 Experience in coaching teams to quickly resolve complex problems in the provision of IT services. E6 Experience in managing the full lifecycle of infrastructure services from initial concept through operational leading to eventual service decommissioning. E7 Experience of developing new business cases and funding proposals for investment in infrastructure development. Desirable: F1 Experience of delivery using Agile tools and techniques. F2 Experience of managing compute services with cost recovery or access charging models. F3 Experience of working within complex / devolved structures in a Higher Education environment and having developed an understanding of the issues and challenges that this presents. Terms and Conditions Salary will be Grade 7, £49,559 - £57,422 per annum. This post is full time and open ended. Closing Date: 23:rd July 2025 The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK . click apply for full job details

Viewing Agent At Countrywide Scotland, We're looking for a highly motivated Viewing Agent to go out and conduct viewings for our residential sales team in branch in Rutherglen, Glasgow . This role will be on a Zero hours Contract . Uncapped Commission - Career Progression A quick look at the role In this role you will be helping potential buyers by carrying out viewings and assisting with any queries in a professional and efficient manner. Local knowledge of surrounding areas would be beneficial to efficiently plan canvassing routes. What's in it for you as our Viewing Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Fast paced, fun environment Compete for top achievers awards Competitive basic salary Skills and experience required to be a successful Viewing Agent: Has customer Service or sales experience Capable of generating new business Has a resilient, positive and friendly attitude Excellent time management Strong organisational skills Has a full UK Driving License and own vehicle Countrywide Scotland is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW05525

Estate Agent Uncapped Commission, Career Progression We're looking for a highly motivated Sales Consultant to complement our fantastic residential sales team in Glasgow . Why join us as a Sales Consultant? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as a Sales Consultant You'll carry out viewings for our sales properties, always looking for new opportunities to help our customers through our other products and services. You're someone who loves the buzz that comes from creating life-changing moments and your passion will shine through when you're greeting people in the branch, answering the phone or going out and about to different properties. Across everything you do, you'll need to work in line with our compliance requirements. Skills and experience required to be a successful Sales Consultant Preferably an experienced sales person. Previous Estate Agency experience would be desirable but not essential. Able to generate new business in a target driven environment. Outstanding customer care / customer service experience. Resilient, positive, organised, numerate and detail oriented. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). A Full UK driving licence and access to your own vehicle. Slater Hogg & Howison is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. EACW05276

Job Title - Contact Centre Agent - Croatian Speaking only (Please note that this role requires you to be able to speak fluent Croatian) Location - Glasgow City Centre Hours of Work - Monday to Friday - 40hrs per week Salary - £25,396 We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and have become the UK's only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we're here to make poor vision a thing of the past for our patients. Want to be part of a team that literally change people lives? We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients. You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Croatia, therefore, spoken and written Croatian to Fluent standard is required along with fluent English. Key Responsibilities Making contact with patients who have recently attended an initial consultation Promoting the lifestyle and clinical benefits of our treatments Manage the patient pipeline Providing an exceptional after sales service Essential skills Croatian language skills to Fluent level Excellent written and spoken English Achievement within outbound sales Proven track record in over achieving KPI's Ability to converse and relate to a wide range of people Excellent communication skills with empathy and understanding Ability to deliver first class customer service Strong IT skills - database, word/excel and email Teamwork, with the skills to add value to the existing set up The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets. Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working. What's in it for you? Salary with uncapped bonus and a host of benefits including individual rewards Free or discounted optical products/procedures On site subsidised restaurant Career progression Modern working environment with superb technology support First class training in our product range 40 hours per week and no weekends This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

Title - Contact Centre Agent - German Speaking (Please note this role requires you to speak fluent German) Location - Glasgow City Centre Hours of Work - Monday to Friday - 40hrs per week Salary- £25,396 We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and have become the UK's only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we're here to make poor vision a thing of the past for our patients. Want to be part of a team that literally change people lives? We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients. You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Germany, therefore, spoken and written German to Fluent standard is required along with fluent English. Key Responsibilities Making contact with patients who have recently attended an initial consultation Promoting the lifestyle and clinical benefits of our treatments Manage the patient pipeline Providing an exceptional after sales service Essential skills German language skills to Fluent level Excellent written and spoken English Achievement within outbound sales Proven track record in over achieving KPI's Ability to converse and relate to a wide range of people Excellent communication skills with empathy and understanding Ability to deliver first class customer service Strong IT skills - database, word/excel and email Teamwork, with the skills to add value to the existing set up The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets. Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working. What's in it for you? Salary with uncapped bonus and a host of benefits including individual rewards Free or discounted optical products/procedures On site subsidised restaurant Career progression Modern working environment with superb technology support First class training in our product range 40 hours per week and no weekends This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

A successful travel company are recruiting for a Travel Customer Support Executive to join their expanding travel team offering a salary 24000 This role will combine customer service and administration and will be assisting clients with both pre and post travel queries, including amendments and changes and also adding any additional services to the booking both over the phone and by email . This role will be working on a small shift pattern Mon-Fri 9am-5.30pm or 10.30am-7pm(approx. 2 late shifts per week) and will include 2 weekends over a 6 week rota. (this can vary) start date 3rd or 10th March . . Within the role of Travel Customer Support Executive you will be responsible for: -Answer and process queries from customers via phone, email, social media and web chat -Liaise with customers for post-booking questions, assistance & customer service issues. -Process and action where relevant, incoming emails from external suppliers -Ensure bookings are loaded correctly across the booking systems supplier systems Travel Customer Support Executive skills Required: -MUST have experience working within a travel agency or travel company either in the role of travel agent, travel consultant, reservations consultant, or travel customer service consultant or have worked within customer services within a Travel environment ideally cruise but this is not essential -Great attention to detail -Confident checking over documents including invoices and tickets -Excellent customer service skills -Ability to prioritise a busy workload and work to deadlines If you would like to apply for the position of Travel Customer Support Executive please contact Rachel on (phone number removed) and forward your up to date cv to (url removed)

Job Description Profit Share, Uncapped Commission We're looking for a highly motivated Branch Manager - Estate Agent to lead our fantastic residential sales team in Dennistoun working in our well known Slater Hogg & Howison estate agency on a Fixed Term Contract. This is a great opportunity for an established Estate Agent looking for progression and to step in to branch management appointment in residential sales. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . The main purpose of the role of a Branch Manager - Estate Agent is to maximise the overall income and profitability of your branch. What's in it for you as our Branch Manager - Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Key responsibilities of a Branch Manager - Estate Agent: Running a profitable and well organised office providing an effective, efficient and professional estate agency service to customers. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Optimising every opportunity to secure market appraisals, instructions, viewings, reservations, sales and mortgage introductions. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Branch Manager - Estate Agent: Preferably an experienced Branch Manager, Assistant Branch Manager, Residential Sales Manager or a Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Demonstrable Sales Management experience Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Slater Hogg & Howison is the largest estate and letting agent in Scotland, with over 25 branches from South Ayrshire to Kirkcaldy. We have been helping people buy and sell property for over 40 years, and we are experts in the Scottish property market. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03224

If you're currently working as a Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you're looking for! We're looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease making and taking calls from our clients then we want to talk to you. As a Call Centre Customer Agent at Wescot Credit Services you will be having conversations with people to support them to get back to financial wellbeing. You'll be based at our office a few minutes' walk from Glasgow Central train station. In this rewarding role we'll support you to use your expertise and commitment to customer service is helping our clients achieve financial health. Your role will involve you: Using your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care. Tailoring affordable repayment plans to help our customers on the road to financial recovery. Handling inbound and dialler based outbound calls. Providing exceptional customer service via telephone. Working to call KPIs and internal quality standards. We'll ask you to work 1 in 3 Saturdays, but don't worry we'll give you a day off during the week prior to your Saturday shift. To help you plan well in advance, you'll be working a six-week rolling shift rotation. To support you with this, our comprehensive four-week office-based induction on Monday-Friday between 9am -5pm means you will spend time learning how to use our systems and deal with our customers. We'll make sure you're fully prepared to speak to customers once you've hit the required quality structure. After training you'll move to support our customers when they need us. We're open Monday to Friday 9am - 8pm and Saturdays 10am - 3pm. You have the option of a 35, 37.5 or 40 hour per week contract with shift patterns that can be completed over 5 days per week so there's flexibility built in. It's our call centre teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including: Salary from £24,024 rising depending on experience. Fantastic monthly bonus where you could earn around an additional £2000 per year! 31 days holiday including bank holidays. Discounts and cash back on hundreds of high-street shops Optional private healthcare plan (BUPA) Lots of great monthly incentives where you can win a range of prizes and rewards! Ongoing support and development from our in-house team Once you're fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance! If this sounds like you and you have got what it takes, come and join our rapidly expanding team! About Us: We are a contact centre-based business offering a range of financial services to a large number of blue-chip organisations - from complete outsource solutions to collections, recoveries and trace activity. We work on behalf of a number of banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments. We then work with each individual customer to establish an affordable and sustainable repayment arrangement for the debt to support them to achieve financial health. In 2017 we became part of Cabot Credit Management, which in turn is part of Encore Capital Group. Wescot has over 1,200 employees across 4 UK based locations - Hull, Glasgow, Saltcoats and Telford, our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people. We are authorised and regulated by the UK Financial Conduct Authority. We are a member of the Credit Services Association and are proud to be at the forefront in helping to shape best practice standards for the industry. Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. At Wescot we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. CCAGLA

About the role; As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.