Right Talent
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Site Planner Location: Bridgwater Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality. To develop, operate and monitor the relevant contract programmes for the work scope so that the contract can be controlled and executed within budget and duration. Main Responsibilities, • To produce all necessary programmes at the appropriate times to reflect the overall contract requirements. • To monitor and update all contract programmes by relevant discussion with all relevant parties. • To predict and communicate critical path deviations to enable management to take corrective action. • To optimise the use of approved comMain Responsibilitiesputer software packages to ensure accountabilities 1 - 3 are met. • To incorporate emergent works effectively into existing programmes. • To report progress against programme on a regular basis and record any delays with associated reasoning. Key Duties • Produce programme • Monitor programme continually against performance • Incorporate programme variations • Programme report to client/management • Anticipate problem areas regarding critical paths and advise remedial action. • Allocate the estimate costs to the activities on the programme and assist in the baselining of the programme. • Development and communication of resource requirements necessary to meet the demands of the project timescales. • Analyse Earned Value Performance on the project Experiences & Qualifications • Sufficient and appropriate assistant/trainee Planning Engineer experience. • Sufficient and appropriate experience in Petrochemical, Power & Process Industry Sectors. • Ability to produce a feasible programme of activities from a given scope of work. • Communication skills to liaise with all relevant parties to report accurate contract status. • An ability to anticipate and highlight critical programme areas for management action. • Fluency in Primavera P6 and excel to provide prompt accurate and regular information. • Awareness of the technical implications and interfaces to be able to programme work effectively. • Awareness of the impact of planning on safety, quality and cost considerations. Role Qualifications • Relevant HNC/Degree qualification • QCF Diploma Level 3/5 Planning • APMP Practitioner • Craft training, supported by relevant CPD training WIMS Requirements • Competency Based Interview Mandatory • CCNSG If you wish to speak to a member of the recruitment team, please contact . Operations Bilfinger UK Limited Permanent White-collar workers Professional Project Management
May 22, 2025
Full time
Site Planner Location: Bridgwater Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality. To develop, operate and monitor the relevant contract programmes for the work scope so that the contract can be controlled and executed within budget and duration. Main Responsibilities, • To produce all necessary programmes at the appropriate times to reflect the overall contract requirements. • To monitor and update all contract programmes by relevant discussion with all relevant parties. • To predict and communicate critical path deviations to enable management to take corrective action. • To optimise the use of approved comMain Responsibilitiesputer software packages to ensure accountabilities 1 - 3 are met. • To incorporate emergent works effectively into existing programmes. • To report progress against programme on a regular basis and record any delays with associated reasoning. Key Duties • Produce programme • Monitor programme continually against performance • Incorporate programme variations • Programme report to client/management • Anticipate problem areas regarding critical paths and advise remedial action. • Allocate the estimate costs to the activities on the programme and assist in the baselining of the programme. • Development and communication of resource requirements necessary to meet the demands of the project timescales. • Analyse Earned Value Performance on the project Experiences & Qualifications • Sufficient and appropriate assistant/trainee Planning Engineer experience. • Sufficient and appropriate experience in Petrochemical, Power & Process Industry Sectors. • Ability to produce a feasible programme of activities from a given scope of work. • Communication skills to liaise with all relevant parties to report accurate contract status. • An ability to anticipate and highlight critical programme areas for management action. • Fluency in Primavera P6 and excel to provide prompt accurate and regular information. • Awareness of the technical implications and interfaces to be able to programme work effectively. • Awareness of the impact of planning on safety, quality and cost considerations. Role Qualifications • Relevant HNC/Degree qualification • QCF Diploma Level 3/5 Planning • APMP Practitioner • Craft training, supported by relevant CPD training WIMS Requirements • Competency Based Interview Mandatory • CCNSG If you wish to speak to a member of the recruitment team, please contact . Operations Bilfinger UK Limited Permanent White-collar workers Professional Project Management
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Benefits: A great place to work with competitive rates of pay 28 days holiday including Bank Holidays plus additional time off for Christmas shutdown On-site parking Health & wellbeing programme Pension Bereavement leave Company Overview: We are seeking an experienced Accounts Assistant to join a busy finance department based in the Winsford area. The ideal candidate will be a reliable addition to the finance department, providing support whilst delivering timely and accurate information to the directors and management. Key Duties & Responsibilities for our Accounts Assistant will include but are not limited to: Support the production of management accounts Complete bank reconciliations Balance sheets reconciliations Adhoc reporting Pay suppliers, expenses and other adhoc payments Support the team where required Develop and maintain contact with suppliers, customers, auditors etc to ensure good working relationships Essential Skills and Experience Required for our Accounts Assistant: AAT qualified Knowledge of financial legislation Experience in a similar role working in a busy office Experience in working to deadlines Good working knowledge/experience of Sage and Netsuite is essential for this role Analytical approach to work Good organisational skills with the ability to prioritise Excellent knowledge of MS Office, in particular Excel Excellent attention to detail Problem solving and initiative Schedule: Monday - Friday 37.75 hours per week Location: Winsford, Cheshire/in-person Apply today: Early interview and immediate start date available for the successful candidate
May 22, 2025
Full time
Benefits: A great place to work with competitive rates of pay 28 days holiday including Bank Holidays plus additional time off for Christmas shutdown On-site parking Health & wellbeing programme Pension Bereavement leave Company Overview: We are seeking an experienced Accounts Assistant to join a busy finance department based in the Winsford area. The ideal candidate will be a reliable addition to the finance department, providing support whilst delivering timely and accurate information to the directors and management. Key Duties & Responsibilities for our Accounts Assistant will include but are not limited to: Support the production of management accounts Complete bank reconciliations Balance sheets reconciliations Adhoc reporting Pay suppliers, expenses and other adhoc payments Support the team where required Develop and maintain contact with suppliers, customers, auditors etc to ensure good working relationships Essential Skills and Experience Required for our Accounts Assistant: AAT qualified Knowledge of financial legislation Experience in a similar role working in a busy office Experience in working to deadlines Good working knowledge/experience of Sage and Netsuite is essential for this role Analytical approach to work Good organisational skills with the ability to prioritise Excellent knowledge of MS Office, in particular Excel Excellent attention to detail Problem solving and initiative Schedule: Monday - Friday 37.75 hours per week Location: Winsford, Cheshire/in-person Apply today: Early interview and immediate start date available for the successful candidate
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Area Sales Manager - high end KBB products Area: - South East and South Central PO SO BH SP GU RG SL HP AL SG MK OX The Role of Area Sales Manager This is a field based role where you will working from home and visit retail, distribution and merchant accounts. As Area Sales Manager, you will plan and organise visits to customers booking appointments with Branch Managers, trade counter staff and retail assistants showcasing stunning kitchen / bathroom products. Your customers will be exclusively be merchants, retailers and distributors. You will be tasked with executing national strategic customer plans which optimise business opportunities for the short and long term Liaise with the sales team, Marketing and customer contacts to ensure that all promotional activity is delivered and followed through and all information and agreements are documented. The vision to effectively expand market share and build on business opportunities. Strong organisational skills to ensure demands, targets and customer expectations are met. Demonstrate Initiative and resourcefulness creating a competitive advantage. Ensuring Key Performance Indicators KPIs are achieved. Demonstrable business skills in decision making, analysis, judgement, selling skills. Robust planning, reporting and time management skills Deliver comprehensive and effective training to customers when appropriate. The Company hiring an Area Sales Manager Our client are a national well established market leading KBB brand and manufacturer stunning on-trend and classical products that are manufactured sustainably to a very high standard. This growing organisation are expanding and are looking for an energetic Area Brand Manager to deliver best in class customer service and manage relationships locally with key national accounts. This role would be absolutely ideal for a trade counter sales assistant or internal sales person, customer service agent looking for their first role on the road with a progressive company / excellent employer. The candidate for the Area Sales Manager Personality, attitude and organisation skills what we are looking for. Whether you are a branch based assistant, in customer services, telesales, merchandising - we want to hear from you! The Package on offer for the Area Sales Manager £30,000 £5,000 bonus paid monthly Company vehicle -hybrid or electric 25 days Al plus stats Company pension Ref : CPJ1667
May 22, 2025
Full time
Area Sales Manager - high end KBB products Area: - South East and South Central PO SO BH SP GU RG SL HP AL SG MK OX The Role of Area Sales Manager This is a field based role where you will working from home and visit retail, distribution and merchant accounts. As Area Sales Manager, you will plan and organise visits to customers booking appointments with Branch Managers, trade counter staff and retail assistants showcasing stunning kitchen / bathroom products. Your customers will be exclusively be merchants, retailers and distributors. You will be tasked with executing national strategic customer plans which optimise business opportunities for the short and long term Liaise with the sales team, Marketing and customer contacts to ensure that all promotional activity is delivered and followed through and all information and agreements are documented. The vision to effectively expand market share and build on business opportunities. Strong organisational skills to ensure demands, targets and customer expectations are met. Demonstrate Initiative and resourcefulness creating a competitive advantage. Ensuring Key Performance Indicators KPIs are achieved. Demonstrable business skills in decision making, analysis, judgement, selling skills. Robust planning, reporting and time management skills Deliver comprehensive and effective training to customers when appropriate. The Company hiring an Area Sales Manager Our client are a national well established market leading KBB brand and manufacturer stunning on-trend and classical products that are manufactured sustainably to a very high standard. This growing organisation are expanding and are looking for an energetic Area Brand Manager to deliver best in class customer service and manage relationships locally with key national accounts. This role would be absolutely ideal for a trade counter sales assistant or internal sales person, customer service agent looking for their first role on the road with a progressive company / excellent employer. The candidate for the Area Sales Manager Personality, attitude and organisation skills what we are looking for. Whether you are a branch based assistant, in customer services, telesales, merchandising - we want to hear from you! The Package on offer for the Area Sales Manager £30,000 £5,000 bonus paid monthly Company vehicle -hybrid or electric 25 days Al plus stats Company pension Ref : CPJ1667
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Location: Scarborough or Whitby with hybrid working Would you like to be part of our friendly, welcoming, Area 3 Highways team who are proud to manage all aspects of the highway network we look after which includes Whitby, Scarborough, Filey and many pretty villages such as Goathland and Grosmont, both within the North York Moors National Park? The Role We hybrid work with a mixture of working from home and from our offices in Whitby and Scarborough. Our Whitby office has a sea view overlooking Whitby Abbey. Our Scarborough office is conveniently located to the south of Scarborough just off the A64. Both offer free on-site parking and a casual user car allowance is payable. You would be part of a 7-strong team of 6 project engineers and a senior project engineer reporting to the Improvement Manager. You'd also be working alongside a team of 6 highway officers, an assistant highway officer and a senior project engineer who report to the Maintenance Manager, our Highways Customer Communications Officer, and our three business support colleagues. Could you help us: design/oversee consultants designing, and project manage/oversee consultants project managing a significant workload of highway maintenance (approx. £3m annually) involving carriageway and footway resurfacing, drainage schemes, landslips, renewal of road markings and cattlegrids? liaise regularly with our delivery partners NYH, maintaining positive relationships? prepare documents and provide information to support decision making between October and April about when roads and footpaths are gritted? during May to September, prepare for the next winter gritting season? implement changes to parking and loading restrictions and speed limits by carrying out Statutory consultations and writing up committee reports? Input to pedestrian/event safety planning for big events affecting the highway, such as Whitby goth weekends and Scarborough Armed Forced Day? process temporary road closures to allow our own works, utility company works and events on the highway to go ahead? respond to the many customer contacts we receive from our elected members, town and parish councils and members of the public? An excellent candidate eligible to join us on Grade JK would have either HNC Civil Engineering or equivalent and the experience to deliver some (not all) of the work aspects described above. However, we would seriously consider suitable applicants who have transferable skills but don't yet possess exactly the right qualifications or experience. You would need the relevant qualifications and ambition which would permit entry to HNC Civil Engineering on day release to begin your technical career journey with us. Excellent communication and problem-solving skills are necessary and the desire to work in a team environment where cooperation and negotiation is required is essential. What we Offer We are a strong performing authority, with supportive political leadership and talented teams providing the platform to have a fulfilling, challenging and successful career in a truly stunning place. In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include: salary sacrifice schemes modern flexible working practices learning and development packages career advancement opportunities employee discount benefits including shopping and gym discounts green car and cycle schemes travel loans Health Assured - confidential help and support for your wellbeing Contact North Yorkshire is interested in hearing from anyone who feels they would be a suitable fit for this role. For an informal chat, please ring Area Manager, Richard Marr on . Improvement Manager Helen Watson is also available for a chat on from 23 May onwards. NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council (NYC) advertises vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC is not responsible for the recruitment/employment practices of third parties and accepts no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party. North Yorkshire Council's purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds. North Yorkshire Council is committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public, do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.
May 22, 2025
Full time
Location: Scarborough or Whitby with hybrid working Would you like to be part of our friendly, welcoming, Area 3 Highways team who are proud to manage all aspects of the highway network we look after which includes Whitby, Scarborough, Filey and many pretty villages such as Goathland and Grosmont, both within the North York Moors National Park? The Role We hybrid work with a mixture of working from home and from our offices in Whitby and Scarborough. Our Whitby office has a sea view overlooking Whitby Abbey. Our Scarborough office is conveniently located to the south of Scarborough just off the A64. Both offer free on-site parking and a casual user car allowance is payable. You would be part of a 7-strong team of 6 project engineers and a senior project engineer reporting to the Improvement Manager. You'd also be working alongside a team of 6 highway officers, an assistant highway officer and a senior project engineer who report to the Maintenance Manager, our Highways Customer Communications Officer, and our three business support colleagues. Could you help us: design/oversee consultants designing, and project manage/oversee consultants project managing a significant workload of highway maintenance (approx. £3m annually) involving carriageway and footway resurfacing, drainage schemes, landslips, renewal of road markings and cattlegrids? liaise regularly with our delivery partners NYH, maintaining positive relationships? prepare documents and provide information to support decision making between October and April about when roads and footpaths are gritted? during May to September, prepare for the next winter gritting season? implement changes to parking and loading restrictions and speed limits by carrying out Statutory consultations and writing up committee reports? Input to pedestrian/event safety planning for big events affecting the highway, such as Whitby goth weekends and Scarborough Armed Forced Day? process temporary road closures to allow our own works, utility company works and events on the highway to go ahead? respond to the many customer contacts we receive from our elected members, town and parish councils and members of the public? An excellent candidate eligible to join us on Grade JK would have either HNC Civil Engineering or equivalent and the experience to deliver some (not all) of the work aspects described above. However, we would seriously consider suitable applicants who have transferable skills but don't yet possess exactly the right qualifications or experience. You would need the relevant qualifications and ambition which would permit entry to HNC Civil Engineering on day release to begin your technical career journey with us. Excellent communication and problem-solving skills are necessary and the desire to work in a team environment where cooperation and negotiation is required is essential. What we Offer We are a strong performing authority, with supportive political leadership and talented teams providing the platform to have a fulfilling, challenging and successful career in a truly stunning place. In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include: salary sacrifice schemes modern flexible working practices learning and development packages career advancement opportunities employee discount benefits including shopping and gym discounts green car and cycle schemes travel loans Health Assured - confidential help and support for your wellbeing Contact North Yorkshire is interested in hearing from anyone who feels they would be a suitable fit for this role. For an informal chat, please ring Area Manager, Richard Marr on . Improvement Manager Helen Watson is also available for a chat on from 23 May onwards. NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council (NYC) advertises vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC is not responsible for the recruitment/employment practices of third parties and accepts no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party. North Yorkshire Council's purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds. North Yorkshire Council is committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public, do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
