About DELLI Hi, if you've not met DELLI before, we're a community of fun-loving, and curious, that live for the discovery of new food, flavours and people. DELLI is a platform to bring a new generation of food makers and their customers together. We believe the world of food is undergoing a fundamental shift and we are here to support the brave people that are making it happen. We allow burgeoning independent food makers to build their businesses and instantly reach a nationwide community of customers that are looking for new and more unique food options. We were founded by Simon Beckerman (Co-Founder, Chief Creative Officer) and Marie Petrovicka (Co-Founder, CEO). Simon and Marie previously worked together at Depop - a fashion marketplace founded by Simon, that sold to Etsy for $1.6B in 2021, with 20M users in 147 countries, and a team of 300! We have recently raised our Seed round from Balderton and HV and are poised for an exciting phase of growth. We're now looking for a CRM & Merchandising Executive to help drive our buyer community growth. If you are excited about creating seamless customer journeys that support independent creators and delight food enthusiasts, we'd love to meet you! Overview We're looking for a sharp, organised CRM & Merchandising Executive to take ownership of how customers experience our brand across email, push, the site and app. You'll make sure every touchpoint, from CRM flows to homepage features, is joined-up, on-brand and driving results. This hands-on, fast-paced role sits across CRM, curation and coordination: perfect for someone who loves connecting great storytelling with sharp execution; who can write like a marketer, think like a product manager, and analyse like a trader. You'll lead on CRM content and execution, curate collections and campaigns across the site, and use data to test, improve and optimise every send. You don't need to set the strategy, but you'll play a key role in making it land, and making it better each time. Key Responsibilities Own our CRM comms calendar and execution. You'll write and send newsletters and push notifications (via Klaviyo), QA every campaign, and improve performance week by week. Keep the site in sync with our campaigns. You'll update homepage modules, product collections, and featured areas so they feel cohesive, campaign-aligned, and easy for customers to understand what's live and why it matters. Make the journey seamless. You'll spot gaps between ads/social/email and the site or app, and fix them. You'll remove friction and make sure what we say and what we show are joined up. Turn insights into action. You'll look at campaign and CRM data to learn what's working (or not), and optimise accordingly. Support brand and growth with launches. You'll coordinate with internal teams, write and QA assets, and keep storytelling tight across channels and curations, keeping conversion top of mind. Coordinate with sellers, brand and ops to make sure everything goes live correctly. Keep us tidy, fast and scalable. You'll build using AI, templates and tools to reduce manual work, streamline repeatable tasks, and increase output quality. Who You Are Have 1-3 years of experience in CRM, ecommerce or marketing. Move easily between creative (copy, curation), execution (fixing broken journeys), and data - and care equally about the quality of each. Know what a great user journey feels like and obsess over making ours tighter. Are confident using tools like Klaviyo, Notion, Google Sheets or Airtable. Are open to using AI to work faster, smarter, improve creative quality, and cut down on manual work. You don't need to be an expert, but you must be curious and ready to learn. Are organised, proactive, and work confidently across multiple stakeholders and moving parts. Care about results, not just execution, and love learning from what worked, or didn't. What We Offer Be part of the growth of something truly exceptional You will get a competitive salary in line with your skills, experience, and potential Equity, everyone owns a piece of the company Staff discount to use on DELLI's online shop Once-a-week team lunch, on us Health insurance We know that you may be put off applying for our job if you think you can't tick every box, apply anyway. We're welcoming of all backgrounds and pride ourselves on having a diverse community and workforce that adds to our richness. However, you'll catch our eye if you can demonstrate a hint of the DELLI appeal within your CV to wow and excite us. If you're passionate about building innovative solutions that can make a positive impact on society and want to join a team of like-minded individuals, we would love to hear from you!
Aug 13, 2025
Full time
About DELLI Hi, if you've not met DELLI before, we're a community of fun-loving, and curious, that live for the discovery of new food, flavours and people. DELLI is a platform to bring a new generation of food makers and their customers together. We believe the world of food is undergoing a fundamental shift and we are here to support the brave people that are making it happen. We allow burgeoning independent food makers to build their businesses and instantly reach a nationwide community of customers that are looking for new and more unique food options. We were founded by Simon Beckerman (Co-Founder, Chief Creative Officer) and Marie Petrovicka (Co-Founder, CEO). Simon and Marie previously worked together at Depop - a fashion marketplace founded by Simon, that sold to Etsy for $1.6B in 2021, with 20M users in 147 countries, and a team of 300! We have recently raised our Seed round from Balderton and HV and are poised for an exciting phase of growth. We're now looking for a CRM & Merchandising Executive to help drive our buyer community growth. If you are excited about creating seamless customer journeys that support independent creators and delight food enthusiasts, we'd love to meet you! Overview We're looking for a sharp, organised CRM & Merchandising Executive to take ownership of how customers experience our brand across email, push, the site and app. You'll make sure every touchpoint, from CRM flows to homepage features, is joined-up, on-brand and driving results. This hands-on, fast-paced role sits across CRM, curation and coordination: perfect for someone who loves connecting great storytelling with sharp execution; who can write like a marketer, think like a product manager, and analyse like a trader. You'll lead on CRM content and execution, curate collections and campaigns across the site, and use data to test, improve and optimise every send. You don't need to set the strategy, but you'll play a key role in making it land, and making it better each time. Key Responsibilities Own our CRM comms calendar and execution. You'll write and send newsletters and push notifications (via Klaviyo), QA every campaign, and improve performance week by week. Keep the site in sync with our campaigns. You'll update homepage modules, product collections, and featured areas so they feel cohesive, campaign-aligned, and easy for customers to understand what's live and why it matters. Make the journey seamless. You'll spot gaps between ads/social/email and the site or app, and fix them. You'll remove friction and make sure what we say and what we show are joined up. Turn insights into action. You'll look at campaign and CRM data to learn what's working (or not), and optimise accordingly. Support brand and growth with launches. You'll coordinate with internal teams, write and QA assets, and keep storytelling tight across channels and curations, keeping conversion top of mind. Coordinate with sellers, brand and ops to make sure everything goes live correctly. Keep us tidy, fast and scalable. You'll build using AI, templates and tools to reduce manual work, streamline repeatable tasks, and increase output quality. Who You Are Have 1-3 years of experience in CRM, ecommerce or marketing. Move easily between creative (copy, curation), execution (fixing broken journeys), and data - and care equally about the quality of each. Know what a great user journey feels like and obsess over making ours tighter. Are confident using tools like Klaviyo, Notion, Google Sheets or Airtable. Are open to using AI to work faster, smarter, improve creative quality, and cut down on manual work. You don't need to be an expert, but you must be curious and ready to learn. Are organised, proactive, and work confidently across multiple stakeholders and moving parts. Care about results, not just execution, and love learning from what worked, or didn't. What We Offer Be part of the growth of something truly exceptional You will get a competitive salary in line with your skills, experience, and potential Equity, everyone owns a piece of the company Staff discount to use on DELLI's online shop Once-a-week team lunch, on us Health insurance We know that you may be put off applying for our job if you think you can't tick every box, apply anyway. We're welcoming of all backgrounds and pride ourselves on having a diverse community and workforce that adds to our richness. However, you'll catch our eye if you can demonstrate a hint of the DELLI appeal within your CV to wow and excite us. If you're passionate about building innovative solutions that can make a positive impact on society and want to join a team of like-minded individuals, we would love to hear from you!
Step Into a Career-Defining Role with One of Fintech's Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register , we're not just transforming the way global businesses recover payments - we're redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We're on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn't just a support role - it's a strategic, commercially driven position where you'll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You'll play a key role in driving growth and delivering measurable impact. You'll thrive here if you: •Love building long-term client relationships rooted in trust and results •Are energised by working cross-functionally and influencing decision-makers •Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You'll Own: •Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. •Lead onboarding, training, and implementation that drives adoption and long-term value. •Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. •Partner with Sales to drive renewals and uncover smart expansion opportunities. •Mentor team members, sharing best practices and fostering a culture of growth. •Log key insights in HubSpot to keep the team aligned and data-driven. •Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. •Champion client feedback to shape the roadmap and improve the product. What You Bring: •6+ years in Customer Success within fast-paced SaaS or tech environments •Proven experience managing enterprise B2B accounts, with strong retention and growth results •Commercially minded, with a knack for spotting opportunities and driving revenue •Confident communicator, able to influence senior stakeholders and articulate value clearly •Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed •Thrive in high-growth settings and bring a problem-solving, builder's mindset Bonus points for: experience in credit management, AR, fintech, or collections - and hands-on time with HubSpot and Ready to take the lead and shape the future of Customer Success in fintech? If you're driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Apply for this Job Full Name: Email: Phone Number: Upload a CV: Cover Note: OR upload your Cover Note: Other Attachments (e.g. design portfolio) Attachments 20Mb max size total (combined) We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Aug 13, 2025
Full time
Step Into a Career-Defining Role with One of Fintech's Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register , we're not just transforming the way global businesses recover payments - we're redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We're on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn't just a support role - it's a strategic, commercially driven position where you'll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You'll play a key role in driving growth and delivering measurable impact. You'll thrive here if you: •Love building long-term client relationships rooted in trust and results •Are energised by working cross-functionally and influencing decision-makers •Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You'll Own: •Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. •Lead onboarding, training, and implementation that drives adoption and long-term value. •Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. •Partner with Sales to drive renewals and uncover smart expansion opportunities. •Mentor team members, sharing best practices and fostering a culture of growth. •Log key insights in HubSpot to keep the team aligned and data-driven. •Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. •Champion client feedback to shape the roadmap and improve the product. What You Bring: •6+ years in Customer Success within fast-paced SaaS or tech environments •Proven experience managing enterprise B2B accounts, with strong retention and growth results •Commercially minded, with a knack for spotting opportunities and driving revenue •Confident communicator, able to influence senior stakeholders and articulate value clearly •Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed •Thrive in high-growth settings and bring a problem-solving, builder's mindset Bonus points for: experience in credit management, AR, fintech, or collections - and hands-on time with HubSpot and Ready to take the lead and shape the future of Customer Success in fintech? If you're driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Apply for this Job Full Name: Email: Phone Number: Upload a CV: Cover Note: OR upload your Cover Note: Other Attachments (e.g. design portfolio) Attachments 20Mb max size total (combined) We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Aug 11, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Step Into a Career-Defining Role with One of Fintech s Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register , we re not just transforming the way global businesses recover payments - we re redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and (url removed). Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We re on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn t just a support role - it s a strategic, commercially driven position where you ll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You ll play a key role in driving growth and delivering measurable impact. You ll thrive here if you: • Love building long-term client relationships rooted in trust and results • Are energised by working cross-functionally and influencing decision-makers • Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You ll Own: • Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. • Lead onboarding, training, and implementation that drives adoption and long-term value. • Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. • Partner with Sales to drive renewals and uncover smart expansion opportunities. • Mentor team members, sharing best practices and fostering a culture of growth. • Log key insights in HubSpot to keep the team aligned and data-driven. • Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. • Champion client feedback to shape the roadmap and improve the product. What You Bring: • 6+ years in Customer Success within fast-paced SaaS or tech environments • Proven experience managing enterprise B2B accounts, with strong retention and growth results • Commercially minded, with a knack for spotting opportunities and driving revenue • Confident communicator, able to influence senior stakeholders and articulate value clearly • Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed • Thrive in high-growth settings and bring a problem-solving, builder s mindset Bonus points for: experience in credit management, AR, fintech, or collections and hands-on time with HubSpot and (url removed) Ready to take the lead and shape the future of Customer Success in fintech? If you re driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Aug 09, 2025
Full time
Step Into a Career-Defining Role with One of Fintech s Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register , we re not just transforming the way global businesses recover payments - we re redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and (url removed). Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We re on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn t just a support role - it s a strategic, commercially driven position where you ll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You ll play a key role in driving growth and delivering measurable impact. You ll thrive here if you: • Love building long-term client relationships rooted in trust and results • Are energised by working cross-functionally and influencing decision-makers • Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You ll Own: • Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. • Lead onboarding, training, and implementation that drives adoption and long-term value. • Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. • Partner with Sales to drive renewals and uncover smart expansion opportunities. • Mentor team members, sharing best practices and fostering a culture of growth. • Log key insights in HubSpot to keep the team aligned and data-driven. • Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. • Champion client feedback to shape the roadmap and improve the product. What You Bring: • 6+ years in Customer Success within fast-paced SaaS or tech environments • Proven experience managing enterprise B2B accounts, with strong retention and growth results • Commercially minded, with a knack for spotting opportunities and driving revenue • Confident communicator, able to influence senior stakeholders and articulate value clearly • Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed • Thrive in high-growth settings and bring a problem-solving, builder s mindset Bonus points for: experience in credit management, AR, fintech, or collections and hands-on time with HubSpot and (url removed) Ready to take the lead and shape the future of Customer Success in fintech? If you re driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Title: Mortgage Collections Officer Location: London Hybrid 2-3 days a week in office 5-minute walk from Liverpool Street Station Salary: Up to £46,000 depending on experience Hours: Monday to Friday 9 am to 5:30 pm Benefits: Pension 8% employer contribution 25 days holiday rising by one day every three full calendar years to a max of 30) plus bank and public holidays Holiday purchase scheme Private medical cover Group income protection Life Assurance Yulife 24/7 Access to a doctor Season ticket loan - interest-free loan up to £10,000 for a rail ticket or parking season ticket once probation passed. Professional membership fees - paid for by the company if relevant to the role being performed. Cycle to work scheme. Gym health centre discounts or corporate gym membership with one set provider Personal dental cover Personal life insurance cover About our client and the role of Mortgage Collections Officer: The purpose of this role is to manage the collection of missed and outstanding mortgage payments from specialist mortgage customers, ensuring any customers experiencing financial difficulty are managed and supported in line with company policy and procedure. Responsibilities for the position of Mortgage Collections Officer: To be the first contact point for specialist mortgage customers and/or their authorised representatives on any current or impending payment issues. To manage missed payments on accounts, making initial contact with the customer in line with our agreed contact strategy. To work with customers in a polite, professional, and sensitive way, to clear missed payments quickly wherever possible, agreeing on alternative payment methods where applicable. To offer treatments to prevent any repeated missed payments, such as updating the payment date or updating direct debit details. To liaise with customers and/or their authorised representatives to understand the root cause of shortfall payments, identifying cases where financial difficulty is the primary cause. Where it is, offering the necessary support and payment plans to correct the account. To manage accounts that remain in payment shortfall, maintaining regular contact with customers or their authorised representatives in line with the bank's contact strategy. Adding cases to the Bank's Early Monitoring List in line with policy requirements. Creating trigger and referral reports for escalation of accounts to our business support team in the event of non-correction, with recommendations for future action where appropriate. To proactively manage pre-arrears and early warning indicator cases, including assessments and appropriate customer contact, in line with policy. To work towards a mandate to approve advisory triggers within the first line. To assist our Business Support team on Specialist Mortgage recovery cases where required. To become an authority and subject matter expert on early arrears management. To maintain an up-to-date and comprehensive knowledge of the team and group procedures and policies relevant to your role. To maintain accurate customer records across the company's databases and systems for accurate audit trail on all accounts. This includes the application of the correct forbearance flags on the customer account. To work towards, obtain and maintain a mandate to authorise early forbearance on customer accounts, including payment arrangements and payment deferment. Experience required for the position of Mortgage Collections Officer : Experience in mortgage arrears, within residential or buy-to-let lending Experience within an FCA-regulated environment Intermediate level skills in Microsoft Word and Excel are essential For more information regarding the role of Mortgage Collections Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Aug 08, 2025
Full time
Job Title: Mortgage Collections Officer Location: London Hybrid 2-3 days a week in office 5-minute walk from Liverpool Street Station Salary: Up to £46,000 depending on experience Hours: Monday to Friday 9 am to 5:30 pm Benefits: Pension 8% employer contribution 25 days holiday rising by one day every three full calendar years to a max of 30) plus bank and public holidays Holiday purchase scheme Private medical cover Group income protection Life Assurance Yulife 24/7 Access to a doctor Season ticket loan - interest-free loan up to £10,000 for a rail ticket or parking season ticket once probation passed. Professional membership fees - paid for by the company if relevant to the role being performed. Cycle to work scheme. Gym health centre discounts or corporate gym membership with one set provider Personal dental cover Personal life insurance cover About our client and the role of Mortgage Collections Officer: The purpose of this role is to manage the collection of missed and outstanding mortgage payments from specialist mortgage customers, ensuring any customers experiencing financial difficulty are managed and supported in line with company policy and procedure. Responsibilities for the position of Mortgage Collections Officer: To be the first contact point for specialist mortgage customers and/or their authorised representatives on any current or impending payment issues. To manage missed payments on accounts, making initial contact with the customer in line with our agreed contact strategy. To work with customers in a polite, professional, and sensitive way, to clear missed payments quickly wherever possible, agreeing on alternative payment methods where applicable. To offer treatments to prevent any repeated missed payments, such as updating the payment date or updating direct debit details. To liaise with customers and/or their authorised representatives to understand the root cause of shortfall payments, identifying cases where financial difficulty is the primary cause. Where it is, offering the necessary support and payment plans to correct the account. To manage accounts that remain in payment shortfall, maintaining regular contact with customers or their authorised representatives in line with the bank's contact strategy. Adding cases to the Bank's Early Monitoring List in line with policy requirements. Creating trigger and referral reports for escalation of accounts to our business support team in the event of non-correction, with recommendations for future action where appropriate. To proactively manage pre-arrears and early warning indicator cases, including assessments and appropriate customer contact, in line with policy. To work towards a mandate to approve advisory triggers within the first line. To assist our Business Support team on Specialist Mortgage recovery cases where required. To become an authority and subject matter expert on early arrears management. To maintain an up-to-date and comprehensive knowledge of the team and group procedures and policies relevant to your role. To maintain accurate customer records across the company's databases and systems for accurate audit trail on all accounts. This includes the application of the correct forbearance flags on the customer account. To work towards, obtain and maintain a mandate to authorise early forbearance on customer accounts, including payment arrangements and payment deferment. Experience required for the position of Mortgage Collections Officer : Experience in mortgage arrears, within residential or buy-to-let lending Experience within an FCA-regulated environment Intermediate level skills in Microsoft Word and Excel are essential For more information regarding the role of Mortgage Collections Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Analystics Lead We're looking for an Analytics Lead to take ownership of our analytics function - shaping how we use data to drive decision-making, while building on a strong foundation laid by our Data & AI and Engineering teams. This is a hands-on leadership role: you'll contribute directly to our data models and dashboards, guide analytics priorities, and work closely with a small team of analysts to deliver impactful insights. You'll lead by example - providing technical direction, coordinating work, and helping others succeed. What you'll be doing You'll own the day-to-day direction of analytics work at Ophelos - ensuring that models, dashboards, and metrics are accurate, scalable, and aligned with business goals. You'll support and coordinate the work of our analysts while also contributing directly to high-impact projects. You'll: Set direction for analytics work - translating strategy into clear, actionable priorities across dashboards, KPIs, and models Guide and support a small team of analysts - delegating tasks, reviewing work, and helping them deliver at a high level Contribute directly to core data models and dashboards - building scalable, reliable tools that empower decision-making Conduct and oversee deep-dive analyses - to answer complex business questions and uncover new opportunities Promote consistency and clarity in metrics and tooling - ensuring the right definitions and data sources are used across the business Collaborate closely with Product, Engineering, Client Success, and Operations - embedding analytics into both internal workflows and external-facing products Drive adoption and usage of BI tools - helping stakeholders make faster, better decisions through data Shape our client-facing analytics offering - working with product and engineering to deliver insights to partners in scalable, usable ways Help inform analytics hiring decisions and team growth, in collaboration with the Head of Data & AI What we're looking for You're a strategic thinker who's just as comfortable getting into the details - building data models, writing SQL, and designing dashboards - as you are influencing business leaders. You'll likely have: 5+ years' experience in data analytics, business intelligence, or data strategy Proven experience building and maintaining data models and dashboards for decision-making at scale Strong SQL and python skills and experience working with large, relational datasets Hands-on experience with BI tools (e.g. Looker, Tableau, Power BI) Experience with Databricks is nice to have but not required A track record of driving adoption of analytics tools and influencing decision-making Experience shaping client-facing analytics or data products is a strong plus Bonus: experience in fintech, collections, credit, or consumer finance Benefits We have put together our benefits to support all aspects of team life, both inside work and outside of work: Private healthcare through Vitality £200 Working from home allowance Cashback on costs of the dentist, opticians and more 25 days holiday Flexible Public Holidays (decide when to take time off) 30 days work from abroad Free access to counselling sessions through our EAP Flexible Working arrangement - work from home or from the office (dog friendly ) Cycle to work scheme Company pension At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you needspecific adjustments during the hiring process please let us know Here at Ophelos we are committed to pay transparency. That's why we share the salary range with every job posting. Salary Range About Our Team Ophelos launched in June of 2021, backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. In 2023, we were acquired by Intrum, Europe's biggest credit management service. Our growing team has team helped build some of the world's most successful businesses, including the likes of Monzo, Google, Oracle, ASAPP, IBM and more - in addition to pioneering innovative products, sitting at the intersection of enterprise, financial technology, artificial intelligence and academia, working with institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong. Our Values Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace. Customers and Clients first - We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily. Dream big - We have ambition and drive to succeed - we're not just raising the bar, we're confidently asserting ourselves as the benchmark. Get it done - We're decisive and embrace a sense of urgency; we don't let opportunities get away from us. We'd rather act quickly and take informed risks, iterating and learning as we go. Win as one - We work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn't just individual departments - it's all of us together. We challenge and support each other because we care about everyone's growth and success. Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values. GDPR Notice When you apply to a job on this site, the personal data contained in your application will be collected by Ophelos ("Controller"), which is located at 1 Finsbury Ave, London EC2M 2PF and can be contacted by emailing . Controller's data protection officer is Paul Chong, who can be contacted at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under. You can obtain a copy of the standard contractual clauses by contacting us at . Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data . click apply for full job details
Aug 06, 2025
Full time
At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Analystics Lead We're looking for an Analytics Lead to take ownership of our analytics function - shaping how we use data to drive decision-making, while building on a strong foundation laid by our Data & AI and Engineering teams. This is a hands-on leadership role: you'll contribute directly to our data models and dashboards, guide analytics priorities, and work closely with a small team of analysts to deliver impactful insights. You'll lead by example - providing technical direction, coordinating work, and helping others succeed. What you'll be doing You'll own the day-to-day direction of analytics work at Ophelos - ensuring that models, dashboards, and metrics are accurate, scalable, and aligned with business goals. You'll support and coordinate the work of our analysts while also contributing directly to high-impact projects. You'll: Set direction for analytics work - translating strategy into clear, actionable priorities across dashboards, KPIs, and models Guide and support a small team of analysts - delegating tasks, reviewing work, and helping them deliver at a high level Contribute directly to core data models and dashboards - building scalable, reliable tools that empower decision-making Conduct and oversee deep-dive analyses - to answer complex business questions and uncover new opportunities Promote consistency and clarity in metrics and tooling - ensuring the right definitions and data sources are used across the business Collaborate closely with Product, Engineering, Client Success, and Operations - embedding analytics into both internal workflows and external-facing products Drive adoption and usage of BI tools - helping stakeholders make faster, better decisions through data Shape our client-facing analytics offering - working with product and engineering to deliver insights to partners in scalable, usable ways Help inform analytics hiring decisions and team growth, in collaboration with the Head of Data & AI What we're looking for You're a strategic thinker who's just as comfortable getting into the details - building data models, writing SQL, and designing dashboards - as you are influencing business leaders. You'll likely have: 5+ years' experience in data analytics, business intelligence, or data strategy Proven experience building and maintaining data models and dashboards for decision-making at scale Strong SQL and python skills and experience working with large, relational datasets Hands-on experience with BI tools (e.g. Looker, Tableau, Power BI) Experience with Databricks is nice to have but not required A track record of driving adoption of analytics tools and influencing decision-making Experience shaping client-facing analytics or data products is a strong plus Bonus: experience in fintech, collections, credit, or consumer finance Benefits We have put together our benefits to support all aspects of team life, both inside work and outside of work: Private healthcare through Vitality £200 Working from home allowance Cashback on costs of the dentist, opticians and more 25 days holiday Flexible Public Holidays (decide when to take time off) 30 days work from abroad Free access to counselling sessions through our EAP Flexible Working arrangement - work from home or from the office (dog friendly ) Cycle to work scheme Company pension At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you needspecific adjustments during the hiring process please let us know Here at Ophelos we are committed to pay transparency. That's why we share the salary range with every job posting. Salary Range About Our Team Ophelos launched in June of 2021, backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. In 2023, we were acquired by Intrum, Europe's biggest credit management service. Our growing team has team helped build some of the world's most successful businesses, including the likes of Monzo, Google, Oracle, ASAPP, IBM and more - in addition to pioneering innovative products, sitting at the intersection of enterprise, financial technology, artificial intelligence and academia, working with institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong. Our Values Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace. Customers and Clients first - We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily. Dream big - We have ambition and drive to succeed - we're not just raising the bar, we're confidently asserting ourselves as the benchmark. Get it done - We're decisive and embrace a sense of urgency; we don't let opportunities get away from us. We'd rather act quickly and take informed risks, iterating and learning as we go. Win as one - We work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn't just individual departments - it's all of us together. We challenge and support each other because we care about everyone's growth and success. Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values. GDPR Notice When you apply to a job on this site, the personal data contained in your application will be collected by Ophelos ("Controller"), which is located at 1 Finsbury Ave, London EC2M 2PF and can be contacted by emailing . Controller's data protection officer is Paul Chong, who can be contacted at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under. You can obtain a copy of the standard contractual clauses by contacting us at . Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data . click apply for full job details
Client Local Authority in Croydon Job Title Data Cleanser - Synergy Database Pay Rate 18.33 an hour PAYE Hours 36 Hours a week(Mon-Fri) Duration Initial 6 Month Contract Location HYBRID WORKING-2-3 DAYS A WEEK OFFICE BASED IN CROYDON Description ALL APPLICANTS MUST HAVE EXPERIENCE OF SYNERGY DATABASE The Role We are looking for a highly accurate and organised Data Cleanser to support a data quality improvement project within the Synergy database . This role is critical to ensuring the accuracy, consistency, and completeness of records used in children's services, early help, and education systems. Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in preparation for Ofsted inspections, statutory returns, and service transformation projects Liaise with service teams to verify and update records based on local intelligence and operational requirements Work closely with data officers and the Synergy system admin team to ensure that cleansing aligns with system rules and workflows Maintain accurate documentation of all cleansing activities and support audit trails Follow Croydon Council's data governance policies, including data protection and GDPR requirements Use tools such as Excel, Synergy reporting modules, and SQL (where applicable) to support cleansing and validation work Essential Skills & Experience Experience in data cleansing or data quality improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One / Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and maintain accuracy when working with large volumes of data Good communication skills and ability to work with operational teams to validate or confirm data Desirable Experience working in a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 06, 2025
Contractor
Client Local Authority in Croydon Job Title Data Cleanser - Synergy Database Pay Rate 18.33 an hour PAYE Hours 36 Hours a week(Mon-Fri) Duration Initial 6 Month Contract Location HYBRID WORKING-2-3 DAYS A WEEK OFFICE BASED IN CROYDON Description ALL APPLICANTS MUST HAVE EXPERIENCE OF SYNERGY DATABASE The Role We are looking for a highly accurate and organised Data Cleanser to support a data quality improvement project within the Synergy database . This role is critical to ensuring the accuracy, consistency, and completeness of records used in children's services, early help, and education systems. Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in preparation for Ofsted inspections, statutory returns, and service transformation projects Liaise with service teams to verify and update records based on local intelligence and operational requirements Work closely with data officers and the Synergy system admin team to ensure that cleansing aligns with system rules and workflows Maintain accurate documentation of all cleansing activities and support audit trails Follow Croydon Council's data governance policies, including data protection and GDPR requirements Use tools such as Excel, Synergy reporting modules, and SQL (where applicable) to support cleansing and validation work Essential Skills & Experience Experience in data cleansing or data quality improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One / Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and maintain accuracy when working with large volumes of data Good communication skills and ability to work with operational teams to validate or confirm data Desirable Experience working in a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
East Cambridgeshire District Council
Littleport, Cambridgeshire
An exciting opportunity has arisen to join East Cambridgeshire District Council as an Environmental Services Officer. Location: Ely, CB7 4EE Salary: £30,060 to £33,366 per annum plus benefits Job Type: Full time, 1-year fixed term Closing Date: Friday 15 August 2025 About Us: The Waste Team within Environmental Services has big plans for the future and massive opportunities ahead. Working with our trading company, East Cambs Street Scene, we are embedding a culture of exceptional performance and continuous improvement. If you are looking to work for an organisation that prioritises environmental sustainability, the Council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard. Environmental Services Officer The Role: Join us on our mission to create a cleaner, greener East Cambridgeshire. If you are looking for a new role where you can make a difference and enjoy meeting and talking to a variety of people, the Waste and Environmental Services Team at East Cambridgeshire District Council are looking for an individual with a passion for the environment; committed to reducing waste, increasing recycling, and maintaining our great environment. It s an exciting time to work in waste and the environment, as they are at the forefront of change. We have recently redesigned our waste and street cleansing services to provide a resilient service with environmental benefits at its heart. We are now implementing a multi-million-pound new service: introducing new waste and recycling collections and investing in new fleet and technology to deliver maximum environmental benefit. Environmental Services Officer Key Responsibilities: - You will play a key role in ensuring the successful rollout of the new weekly food waste and black bin collection services - Engage directly with residents and other key stakeholders to influence positive changes in attitudes and participation - Plan daily visits, make phone calls, and send emails and letters to our customers to listen to their concerns and find and agree solutions, applying your knowledge of the service (full training provided) - Gather, report, and analyse information and data relating to the project to enable smooth transition during mobilisation - Provide support to the Council s Waste and Street Cleansing client team in ensuring waste operations are delivered as required by the Council, with high levels of customer service and engagement - Support the waste team in day-to-day general management of the existing services Environmental Services Officer You: - Have excellent presentation, communication, and interpersonal skills to engage and liaise with a variety of stakeholders - Be confident to in data interrogation skills using IT systems and databases and have great attention to detail - Have a flexible approach to work: responding quickly when priorities change, be self-motivated and enthusiastic with the ability to act on your own initiative - Have a current driving licence and use of your own car We are flexible about your experience. You may be a new graduate, or experienced in waste, recycling, and street cleansing services. Whatever your background, you ll be interested in the environment and making a difference, with a can do attitude. Environmental Services Officer Benefits: In return, the Council offers a range of benefits including: - Flexible working - Childcare scheme (in approved cases) - Training and development - Occupational health program - Holidays, sickness and salary pension scheme entitlements Application Process: Closing date: Friday 15 August 2025 The selection process will be held on: Tuesday 26 August 2025 To be considered for this exciting Environmental Services Officer role, click Apply now!
Jul 28, 2025
Contractor
An exciting opportunity has arisen to join East Cambridgeshire District Council as an Environmental Services Officer. Location: Ely, CB7 4EE Salary: £30,060 to £33,366 per annum plus benefits Job Type: Full time, 1-year fixed term Closing Date: Friday 15 August 2025 About Us: The Waste Team within Environmental Services has big plans for the future and massive opportunities ahead. Working with our trading company, East Cambs Street Scene, we are embedding a culture of exceptional performance and continuous improvement. If you are looking to work for an organisation that prioritises environmental sustainability, the Council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard. Environmental Services Officer The Role: Join us on our mission to create a cleaner, greener East Cambridgeshire. If you are looking for a new role where you can make a difference and enjoy meeting and talking to a variety of people, the Waste and Environmental Services Team at East Cambridgeshire District Council are looking for an individual with a passion for the environment; committed to reducing waste, increasing recycling, and maintaining our great environment. It s an exciting time to work in waste and the environment, as they are at the forefront of change. We have recently redesigned our waste and street cleansing services to provide a resilient service with environmental benefits at its heart. We are now implementing a multi-million-pound new service: introducing new waste and recycling collections and investing in new fleet and technology to deliver maximum environmental benefit. Environmental Services Officer Key Responsibilities: - You will play a key role in ensuring the successful rollout of the new weekly food waste and black bin collection services - Engage directly with residents and other key stakeholders to influence positive changes in attitudes and participation - Plan daily visits, make phone calls, and send emails and letters to our customers to listen to their concerns and find and agree solutions, applying your knowledge of the service (full training provided) - Gather, report, and analyse information and data relating to the project to enable smooth transition during mobilisation - Provide support to the Council s Waste and Street Cleansing client team in ensuring waste operations are delivered as required by the Council, with high levels of customer service and engagement - Support the waste team in day-to-day general management of the existing services Environmental Services Officer You: - Have excellent presentation, communication, and interpersonal skills to engage and liaise with a variety of stakeholders - Be confident to in data interrogation skills using IT systems and databases and have great attention to detail - Have a flexible approach to work: responding quickly when priorities change, be self-motivated and enthusiastic with the ability to act on your own initiative - Have a current driving licence and use of your own car We are flexible about your experience. You may be a new graduate, or experienced in waste, recycling, and street cleansing services. Whatever your background, you ll be interested in the environment and making a difference, with a can do attitude. Environmental Services Officer Benefits: In return, the Council offers a range of benefits including: - Flexible working - Childcare scheme (in approved cases) - Training and development - Occupational health program - Holidays, sickness and salary pension scheme entitlements Application Process: Closing date: Friday 15 August 2025 The selection process will be held on: Tuesday 26 August 2025 To be considered for this exciting Environmental Services Officer role, click Apply now!
Street Scene Support Officer/Administrator Monday to Friday 37 hours per week JOB AIM AND PURPOSE To assist the Direct Services Organisation management team in delivering Environmental Services operations which include but are not limited to: Street Scene and Green Scene operations including grounds maintenance, waste collection, recycling, events, allotments and all green/street scene services. To work alongside two other Street Scene Officers to deliver the administrative needs of the Direct Services Organisation and Green Scene teams. Sharing knowledge and skills to ensure consistency of service and support. MAIN OBJECTIVES To consistently deliver exceptional service to our residents and customers ensuring the administrative, practical, and operational duties are completed as necessary throughout our operational services. MAIN DUTIES AND RESPONSILBITIES OF THE POST Supporting the Direct Services Organisation management team in delivering Environmental Services operations. This includes waste and recycling collections, street cleaning, grounds maintenance and green scene services. Supporting Customer Services team with enquiries and service complaints including direct contact with residents and businesses. Monitoring the performance of the waste and recycling collection service using the Council's in-cab software. Updating round data as indicated by the Street Scene Supervisors and Operations Manager. Updating individual property records to ensure data is current and accurately reflects assisted collections, garden waste subscriptions, large or multiple bins etc. Assisting with the collection of data for performance indicators and responses to Freedom of Information requests, within the required deadlines. Assisting with the administration of the trade waste service and customer invoicing. Looking to maximise business and increase sales of the business where possible. Providing the Duty of Care Waste Transfer Note to customers and ensuring the data is recorded accurately to comply with current regulations. Assisting in the promotion of the waste recycling service and in providing information and advice to the community. Working with the Environmental Enforcement Officers on environmental issues such as bins on pavement, excess waste, fly tips etc. Preparing the crew's bin delivery worksheet; Overseeing the bin/bags stock and ensuring there is always enough stock to provide new or replacement bins to residents and trade waste customers. Assisting with the management of the allotment service with respect to lettings, terminations, and fee collection. Monitoring, recording and responding to applications for events held in RBC's parks/open spaces. Issuing event agreements to customers and arranging invoicing. Ensuring all contractors have a valid Public Liability Insurance. Raising purchase orders via the finance system. Liaising with other officers to ensure goods/services delivery and that supplier payments are made within the agreed Council's timescale, including any utility bills. Assisting with the day-to-day security and coordination of visitors and depot staff. Ensuring the Council's website is updated for all Direct Services Organisation services. Liaising with the Digital Transformation team regarding creation/improvement of online forms. To ensure compliance with Health and Safety Policy and the Health and Safety at Work (1974) Act. Provide general assistance with emergencies such as flooding including reasonable out of hours working. Any other duties which may be allocated from time to time which are commensurate with the post holders' qualifications and experience.
Mar 07, 2025
Contractor
Street Scene Support Officer/Administrator Monday to Friday 37 hours per week JOB AIM AND PURPOSE To assist the Direct Services Organisation management team in delivering Environmental Services operations which include but are not limited to: Street Scene and Green Scene operations including grounds maintenance, waste collection, recycling, events, allotments and all green/street scene services. To work alongside two other Street Scene Officers to deliver the administrative needs of the Direct Services Organisation and Green Scene teams. Sharing knowledge and skills to ensure consistency of service and support. MAIN OBJECTIVES To consistently deliver exceptional service to our residents and customers ensuring the administrative, practical, and operational duties are completed as necessary throughout our operational services. MAIN DUTIES AND RESPONSILBITIES OF THE POST Supporting the Direct Services Organisation management team in delivering Environmental Services operations. This includes waste and recycling collections, street cleaning, grounds maintenance and green scene services. Supporting Customer Services team with enquiries and service complaints including direct contact with residents and businesses. Monitoring the performance of the waste and recycling collection service using the Council's in-cab software. Updating round data as indicated by the Street Scene Supervisors and Operations Manager. Updating individual property records to ensure data is current and accurately reflects assisted collections, garden waste subscriptions, large or multiple bins etc. Assisting with the collection of data for performance indicators and responses to Freedom of Information requests, within the required deadlines. Assisting with the administration of the trade waste service and customer invoicing. Looking to maximise business and increase sales of the business where possible. Providing the Duty of Care Waste Transfer Note to customers and ensuring the data is recorded accurately to comply with current regulations. Assisting in the promotion of the waste recycling service and in providing information and advice to the community. Working with the Environmental Enforcement Officers on environmental issues such as bins on pavement, excess waste, fly tips etc. Preparing the crew's bin delivery worksheet; Overseeing the bin/bags stock and ensuring there is always enough stock to provide new or replacement bins to residents and trade waste customers. Assisting with the management of the allotment service with respect to lettings, terminations, and fee collection. Monitoring, recording and responding to applications for events held in RBC's parks/open spaces. Issuing event agreements to customers and arranging invoicing. Ensuring all contractors have a valid Public Liability Insurance. Raising purchase orders via the finance system. Liaising with other officers to ensure goods/services delivery and that supplier payments are made within the agreed Council's timescale, including any utility bills. Assisting with the day-to-day security and coordination of visitors and depot staff. Ensuring the Council's website is updated for all Direct Services Organisation services. Liaising with the Digital Transformation team regarding creation/improvement of online forms. To ensure compliance with Health and Safety Policy and the Health and Safety at Work (1974) Act. Provide general assistance with emergencies such as flooding including reasonable out of hours working. Any other duties which may be allocated from time to time which are commensurate with the post holders' qualifications and experience.
About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn , careers.zeta.tech , Linkedin , Twitter About the Role We are seeking a dynamic and experienced Chief Operations Officer to lead the launch and management of multiple credit card programs, focusing on both near-prime and prime segments, in the UK market. The role will lead a cross-functional team responsible for all Operations including Contact Center, Collections, Disputes, Fraud Investigations, Settlements, Payments, Fulfilment, and Control functions. We believe in leveraging Workflow engines, Decision Engines, and AI to drive operational efficiencies and ALSs. The ideal candidate has a strong foundation in Operations and Risk Management complemented by leveraging the best technology platforms to drive down cost-to-income ratios and optimize RoE. Responsibilities Hands-on experience across defining, launching, implementing and managing operations for mid to large credit card portfolios including: Collection: Define, implement and evolve collections strategy and operations, through in-house and outsourced teams. Fraud operations: Leverage sophisticated fraud detection platforms and strategies for application fraud and transaction fraud. Contact Center: Own all operations for omnichannel inbound customer support. Define processes, key KPIs and operating model. Optimize to improve both customer outcomes and cost efficiency. Financial Crime: Ensure all financial crime regulatory requirements are fulfilled and monitored. Complaints Management: Take ownership for complaints management, ensuring fair handling, and regulatory compliance. KPI and Incident management: Own the development and continuous refinement of KPIs to measure and improve operational success. Drive transparency by reporting to the CEO and board and take proactive steps in managing and resolving any operational incidents swiftly. Business Process Management: Define from scratch, monitor and manage all business processes needed to deliver a world-class credit card operation. Change and Technology transformation: Ownership of outsourced operating platforms. Manage day to day change roadmap and performance KPIs and lead the business in engaging with operations suppliers. Start-up Expertise: Bring a hands-on approach to building operations from the ground up, balancing strategic oversight with operational execution in a fast-paced, evolving environment. Supplier Management: Own, establish, manage, and optimize all supplier relationships, ensuring alignment with business objectives, cost-efficiency and scalable operation. Team Leadership & Culture: Hire for, create and establish a high-performing team of operational leaders who can "Do the right thing" for our customers and our business. Systems knowledge: In-depth knowledge of vendors and capabilities across all relevant systems including Application Processing, Loan Origination, KYC / IDV, Processing, Digital Apps, Servicing Apps, Collections, Fraud, Data management etc. Hands-on experience with Low-code / No-code Workflow engines, decision engines and case management platforms. Skills Experience in defining and running manual and automation processes to optimize operations including Collection Operations, Contact Center Operations, Fraud Operations, Dispute Operations, Production Operations, Application Processing Operations, Account Operations, Settlement Operations. Engineering Mindset: Ability to operate from first principles, heavily leverages tools and technologies, high tech aptitude. In-depth knowledge and understanding of operational risk and related regulations. Hands-on, roll up your sleeves and get into the details attitude. Customer experience focused, ability to understand how processes and systems translate into customer outcomes. Operational Rigor. Leadership skills: Ability to identify, attract, inspire, train and retain the best talent and operate with a lean and efficient team. Experience and Qualifications Demonstrable experience (preferably 15+ years) across heading operational functions (Customer Support, Complaints, Collections, Fraud) for large-sized credit card portfolio. Experience in launching and scaling credit card operations from inception, preferably in a start-up or high-growth environment. Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
Feb 18, 2025
Full time
About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn , careers.zeta.tech , Linkedin , Twitter About the Role We are seeking a dynamic and experienced Chief Operations Officer to lead the launch and management of multiple credit card programs, focusing on both near-prime and prime segments, in the UK market. The role will lead a cross-functional team responsible for all Operations including Contact Center, Collections, Disputes, Fraud Investigations, Settlements, Payments, Fulfilment, and Control functions. We believe in leveraging Workflow engines, Decision Engines, and AI to drive operational efficiencies and ALSs. The ideal candidate has a strong foundation in Operations and Risk Management complemented by leveraging the best technology platforms to drive down cost-to-income ratios and optimize RoE. Responsibilities Hands-on experience across defining, launching, implementing and managing operations for mid to large credit card portfolios including: Collection: Define, implement and evolve collections strategy and operations, through in-house and outsourced teams. Fraud operations: Leverage sophisticated fraud detection platforms and strategies for application fraud and transaction fraud. Contact Center: Own all operations for omnichannel inbound customer support. Define processes, key KPIs and operating model. Optimize to improve both customer outcomes and cost efficiency. Financial Crime: Ensure all financial crime regulatory requirements are fulfilled and monitored. Complaints Management: Take ownership for complaints management, ensuring fair handling, and regulatory compliance. KPI and Incident management: Own the development and continuous refinement of KPIs to measure and improve operational success. Drive transparency by reporting to the CEO and board and take proactive steps in managing and resolving any operational incidents swiftly. Business Process Management: Define from scratch, monitor and manage all business processes needed to deliver a world-class credit card operation. Change and Technology transformation: Ownership of outsourced operating platforms. Manage day to day change roadmap and performance KPIs and lead the business in engaging with operations suppliers. Start-up Expertise: Bring a hands-on approach to building operations from the ground up, balancing strategic oversight with operational execution in a fast-paced, evolving environment. Supplier Management: Own, establish, manage, and optimize all supplier relationships, ensuring alignment with business objectives, cost-efficiency and scalable operation. Team Leadership & Culture: Hire for, create and establish a high-performing team of operational leaders who can "Do the right thing" for our customers and our business. Systems knowledge: In-depth knowledge of vendors and capabilities across all relevant systems including Application Processing, Loan Origination, KYC / IDV, Processing, Digital Apps, Servicing Apps, Collections, Fraud, Data management etc. Hands-on experience with Low-code / No-code Workflow engines, decision engines and case management platforms. Skills Experience in defining and running manual and automation processes to optimize operations including Collection Operations, Contact Center Operations, Fraud Operations, Dispute Operations, Production Operations, Application Processing Operations, Account Operations, Settlement Operations. Engineering Mindset: Ability to operate from first principles, heavily leverages tools and technologies, high tech aptitude. In-depth knowledge and understanding of operational risk and related regulations. Hands-on, roll up your sleeves and get into the details attitude. Customer experience focused, ability to understand how processes and systems translate into customer outcomes. Operational Rigor. Leadership skills: Ability to identify, attract, inspire, train and retain the best talent and operate with a lean and efficient team. Experience and Qualifications Demonstrable experience (preferably 15+ years) across heading operational functions (Customer Support, Complaints, Collections, Fraud) for large-sized credit card portfolio. Experience in launching and scaling credit card operations from inception, preferably in a start-up or high-growth environment. Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
An excellent strategic waste and recycling manager position with Broxtowe Borough Council, with excellent benefits About Our Client Broxtowe Borough Council serves Beeston Stapleford, Kimberley and Eastwood and surrounding areas. The Environment Department is based at the Kimberley Depot where a large and complex waste services and recycling operation is delivered, covering both residential and trade waste collections across the Borough. Job Description An exciting opportunity has arisen for an enthusiastic and passionate person to become our Waste and Recycling Manager. This role is based in the Environment Department, a team that sits very much at the heart of the Council, delivering vital front-line services in a thriving and supportive workplace. As the Waste and Recycling Manager you will lead on the strategic and operational functions of the Waste and Recycling strand of the Environment Division in support of the Councils corporate objectives and provide and manage a range of efficient and effective front line services delivering the Waste, Recycling and Street Cleansing Services. You will line manage 4 direct reports with a team of circa 60 operatives reporting into those lines. Your role will involve meeting operational targets and objectives to ensure that an efficient waste management service is being delivered across the Borough. You will also lead on strategic work including the roll out of new initiatives and programmes. The Successful Applicant The ideal Waste & Recycling Manager will meet the below criteria: Excellent report writing and presentation skills Demonstrable experience in waste and recycling management. Experience of leading and managing a team In-depth knowledge of waste and recycling legislation, policies and programmes Ability to analyse and interpret large amounts of data. Ability to work autonomously with confidence and be-able to work well as part of a team Experience in project management Proficient IT skills in Microsoft Office Hold a full driving licence and able to use your own vehicle What's on Offer The Waste & Recycling Manager position is paid at a Grade 13 between 45,949 and 47,759. A significant benefits package is available, including but not limited to: 31 days annual leave, increasing to 34 days after 5 years local government continuous service and 36 days after 10 years Broxtowe Borough Council continuous service Nottinghamshire Pension Fund - employees are able to join the Nottinghamshire Pension Fund, a secure pension scheme with plenty of options to suit you. Employee Awards - we run an annual employee awards scheme to recognise the contributions and hard work of Council Officers. Long Service Awards - we recognise loyalty, dedication and hard work and regularly celebrate the contribution made by those who have completed 25 years of service. Training and Development - we invest in our employees to help them develop and progress with a range of corporate and job specific training available. Professional fees - Compensation of a professional membership annually that is expressed as a requirement for the role. Family friendly policies - we have a wide range of family friendly policies to help employees balance their working lives with family responsibilities. Wellbeing support - the Council offers a 24/7, 365 day Employee Assistance Programme (EAP), flu vaccination programme and Eye Care Vouchers Employee parking Next Steps Please send your CV over now, applications will be considered upon receipt. Interviews will teak place week commencing 10th March. Please call Steph McKay or Joe Glendon who are exclusively managing this vacancy for more information on (phone number removed) or (phone number removed) Contact Steph Mckay Quote job ref JN-(phone number removed)Z ecific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Feb 18, 2025
Full time
An excellent strategic waste and recycling manager position with Broxtowe Borough Council, with excellent benefits About Our Client Broxtowe Borough Council serves Beeston Stapleford, Kimberley and Eastwood and surrounding areas. The Environment Department is based at the Kimberley Depot where a large and complex waste services and recycling operation is delivered, covering both residential and trade waste collections across the Borough. Job Description An exciting opportunity has arisen for an enthusiastic and passionate person to become our Waste and Recycling Manager. This role is based in the Environment Department, a team that sits very much at the heart of the Council, delivering vital front-line services in a thriving and supportive workplace. As the Waste and Recycling Manager you will lead on the strategic and operational functions of the Waste and Recycling strand of the Environment Division in support of the Councils corporate objectives and provide and manage a range of efficient and effective front line services delivering the Waste, Recycling and Street Cleansing Services. You will line manage 4 direct reports with a team of circa 60 operatives reporting into those lines. Your role will involve meeting operational targets and objectives to ensure that an efficient waste management service is being delivered across the Borough. You will also lead on strategic work including the roll out of new initiatives and programmes. The Successful Applicant The ideal Waste & Recycling Manager will meet the below criteria: Excellent report writing and presentation skills Demonstrable experience in waste and recycling management. Experience of leading and managing a team In-depth knowledge of waste and recycling legislation, policies and programmes Ability to analyse and interpret large amounts of data. Ability to work autonomously with confidence and be-able to work well as part of a team Experience in project management Proficient IT skills in Microsoft Office Hold a full driving licence and able to use your own vehicle What's on Offer The Waste & Recycling Manager position is paid at a Grade 13 between 45,949 and 47,759. A significant benefits package is available, including but not limited to: 31 days annual leave, increasing to 34 days after 5 years local government continuous service and 36 days after 10 years Broxtowe Borough Council continuous service Nottinghamshire Pension Fund - employees are able to join the Nottinghamshire Pension Fund, a secure pension scheme with plenty of options to suit you. Employee Awards - we run an annual employee awards scheme to recognise the contributions and hard work of Council Officers. Long Service Awards - we recognise loyalty, dedication and hard work and regularly celebrate the contribution made by those who have completed 25 years of service. Training and Development - we invest in our employees to help them develop and progress with a range of corporate and job specific training available. Professional fees - Compensation of a professional membership annually that is expressed as a requirement for the role. Family friendly policies - we have a wide range of family friendly policies to help employees balance their working lives with family responsibilities. Wellbeing support - the Council offers a 24/7, 365 day Employee Assistance Programme (EAP), flu vaccination programme and Eye Care Vouchers Employee parking Next Steps Please send your CV over now, applications will be considered upon receipt. Interviews will teak place week commencing 10th March. Please call Steph McKay or Joe Glendon who are exclusively managing this vacancy for more information on (phone number removed) or (phone number removed) Contact Steph Mckay Quote job ref JN-(phone number removed)Z ecific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Field Collections Officer - Debt Collector 29,000 basic + 5,000 Car Allowance + Bonus + Exceptional benefits package including private health, above average pension and generous holidays from Day One. Remote-based roles - eight positions available across the UK, including Yorkshire, South East England, East Midlands, South West England, Merseyside, Wales and Scotland. The roles require previous experience of Field Based Debt Collection/ Credit Control/ Cash Collection . These Field Based Debt Collector Roles are with a global Energy company that offers exceptional training and career opportunities. Are you an experienced negotiator? Someone with excellent listening skills and natural empathy. As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships. As a Field Based Cash Collections Officer, You'll be responsible for: Visiting client premises to discuss and resolve outstanding debts. Making collection calls, negotiating payment plans, and executing warrants when necessary. Collecting essential customer data, including meter reads and vulnerability assessments. Developing strong relationships with clients and colleagues. To be successful in this Field Based Cash Collections role, you will need: At least 2 years of experience in a similar field-basedcollections Must have worked in payment collections Excellent communication and interpersonal skills . This role requires delicate negotiation and problem - solving skills; it is a subtle collection approach , arranging payment plans, etc. A valid driver's license and access to a reliable vehicle. As the FCA regulates the company, there is a rigorous candidate checking process, including adverse credit history checks and a DBS check. Just to be clear, this is NOT a remote-based Credit Control role. PLEASE DO NOT APPLY UNLESS YOU HAVE FIELD-BASED CASH COLLECTION EXPERIENCE. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Feb 13, 2025
Full time
Field Collections Officer - Debt Collector 29,000 basic + 5,000 Car Allowance + Bonus + Exceptional benefits package including private health, above average pension and generous holidays from Day One. Remote-based roles - eight positions available across the UK, including Yorkshire, South East England, East Midlands, South West England, Merseyside, Wales and Scotland. The roles require previous experience of Field Based Debt Collection/ Credit Control/ Cash Collection . These Field Based Debt Collector Roles are with a global Energy company that offers exceptional training and career opportunities. Are you an experienced negotiator? Someone with excellent listening skills and natural empathy. As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships. As a Field Based Cash Collections Officer, You'll be responsible for: Visiting client premises to discuss and resolve outstanding debts. Making collection calls, negotiating payment plans, and executing warrants when necessary. Collecting essential customer data, including meter reads and vulnerability assessments. Developing strong relationships with clients and colleagues. To be successful in this Field Based Cash Collections role, you will need: At least 2 years of experience in a similar field-basedcollections Must have worked in payment collections Excellent communication and interpersonal skills . This role requires delicate negotiation and problem - solving skills; it is a subtle collection approach , arranging payment plans, etc. A valid driver's license and access to a reliable vehicle. As the FCA regulates the company, there is a rigorous candidate checking process, including adverse credit history checks and a DBS check. Just to be clear, this is NOT a remote-based Credit Control role. PLEASE DO NOT APPLY UNLESS YOU HAVE FIELD-BASED CASH COLLECTION EXPERIENCE. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Field Collections Officer - Debt Collector. Remote based. 29,000 basic + 5,000 Car Allowance + Bonus + Exceptional benefits package including private health, above average pension and generous holidays from Day One. Remote-based role, covering South Wales. The role require previous experience of Field Based Debt Collection/ Credit Control/ Cash Collection . These Field Based Debt Collector Roles are with a global Energy company that offers exceptional training and career opportunities. Are you an experienced negotiator? Someone with excellent listening skills and natural empathy. As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships. As a Field Based Cash Collections Officer, You'll be responsible for: Visiting client premises to discuss and resolve outstanding debts. Making collection calls, negotiating payment plans, and executing warrants when necessary. Collecting essential customer data, including meter reads and vulnerability assessments. Developing strong relationships with clients and colleagues. To be successful in this Field Based Cash Collections role, you will need: At least 2 years of experience in a similar field-basedcollections Must have worked in payment collections Excellent communication and interpersonal skills . This role requires delicate negotiation and problem - solving skills; it is a subtle collection approach , arranging payment plans, etc. A valid driver's license and access to a reliable vehicle. As the FCA regulates the company, there is a rigorous candidate checking process, including adverse credit history checks and a DBS check. Just to be clear, this is NOT a remote-based Credit Control role. PLEASE DO NOT APPLY UNLESS YOU HAVE FIELD-BASED CASH COLLECTION EXPERIENCE. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Feb 05, 2025
Full time
Field Collections Officer - Debt Collector. Remote based. 29,000 basic + 5,000 Car Allowance + Bonus + Exceptional benefits package including private health, above average pension and generous holidays from Day One. Remote-based role, covering South Wales. The role require previous experience of Field Based Debt Collection/ Credit Control/ Cash Collection . These Field Based Debt Collector Roles are with a global Energy company that offers exceptional training and career opportunities. Are you an experienced negotiator? Someone with excellent listening skills and natural empathy. As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships. As a Field Based Cash Collections Officer, You'll be responsible for: Visiting client premises to discuss and resolve outstanding debts. Making collection calls, negotiating payment plans, and executing warrants when necessary. Collecting essential customer data, including meter reads and vulnerability assessments. Developing strong relationships with clients and colleagues. To be successful in this Field Based Cash Collections role, you will need: At least 2 years of experience in a similar field-basedcollections Must have worked in payment collections Excellent communication and interpersonal skills . This role requires delicate negotiation and problem - solving skills; it is a subtle collection approach , arranging payment plans, etc. A valid driver's license and access to a reliable vehicle. As the FCA regulates the company, there is a rigorous candidate checking process, including adverse credit history checks and a DBS check. Just to be clear, this is NOT a remote-based Credit Control role. PLEASE DO NOT APPLY UNLESS YOU HAVE FIELD-BASED CASH COLLECTION EXPERIENCE. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Field Collections Officer - Debt Collector 29,000 basic + 5,000 Car Allowance + Bonus + Exceptional benefits package including private health, above average pension and generous holidays from Day One. Remote-based role. The roles require previous experience of Field Based Debt Collection/ Credit Control/ Cash Collection. These Field Based Debt Collector Roles are with a global Energy company that offers exceptional training and career opportunities. Are you an experienced negotiator? Someone with excellent listening skills and natural empathy. As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships. As a Field Based Cash Collections Officer, You'll be responsible for: Visiting client premises to discuss and resolve outstanding debts. Making collection calls, negotiating payment plans, and executing warrants when necessary. Collecting essential customer data, including meter reads and vulnerability assessments. Developing strong relationships with clients and colleagues. To be successful in this Field Based Cash Collections role, you will need: At least 2 years of experience in a similar field-based collections role. Must have worked in payment collections Excellent communication and interpersonal skills. This role requires delicate negotiation and problem-solving skills; it is a subtle collection approach, arranging payment plans, etc. A valid driver's license and access to a reliable vehicle. As the FCA regulates the company, there is a rigorous candidate checking process, including adverse credit history checks and a DBS check. Just to be clear, this is NOT a remote-based Credit Control role. PLEASE DO NOT APPLY UNLESS YOU HAVE FIELD-BASED CASH COLLECTION EXPERIENCE. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Jan 29, 2025
Full time
Field Collections Officer - Debt Collector 29,000 basic + 5,000 Car Allowance + Bonus + Exceptional benefits package including private health, above average pension and generous holidays from Day One. Remote-based role. The roles require previous experience of Field Based Debt Collection/ Credit Control/ Cash Collection. These Field Based Debt Collector Roles are with a global Energy company that offers exceptional training and career opportunities. Are you an experienced negotiator? Someone with excellent listening skills and natural empathy. As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships. As a Field Based Cash Collections Officer, You'll be responsible for: Visiting client premises to discuss and resolve outstanding debts. Making collection calls, negotiating payment plans, and executing warrants when necessary. Collecting essential customer data, including meter reads and vulnerability assessments. Developing strong relationships with clients and colleagues. To be successful in this Field Based Cash Collections role, you will need: At least 2 years of experience in a similar field-based collections role. Must have worked in payment collections Excellent communication and interpersonal skills. This role requires delicate negotiation and problem-solving skills; it is a subtle collection approach, arranging payment plans, etc. A valid driver's license and access to a reliable vehicle. As the FCA regulates the company, there is a rigorous candidate checking process, including adverse credit history checks and a DBS check. Just to be clear, this is NOT a remote-based Credit Control role. PLEASE DO NOT APPLY UNLESS YOU HAVE FIELD-BASED CASH COLLECTION EXPERIENCE. This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our Privacy Policy and Candidate Privacy Notice
Credit Risk Analyst - Hybrid Working - £350/£400 per day (inside IR35) My client is seeking a highly skilled Credit Risk Analyst with expertise in commercial lending and real estate portfolios. The ideal candidate will play a crucial role in assessing, analysing, and managing credit risk associated with commercial lending activities, with a specific focus on real estate portfolios, late-stage collections, and recoveries. Responsibilities: Conduct in-depth analysis of commercial lending portfolios, with a primary focus on real estate assets. Evaluate the creditworthiness of potential borrowers by reviewing financial statements, cash flow projections, and other relevant financial data. Assess credit risk associated with commercial lending and real estate transactions. Identify potential risks and propose mitigating strategies to minimize the impact on the portfolio. Develop and maintain sophisticated financial models to evaluate the financial health and viability of commercial real estate projects and borrowers. Utilise financial modelling tools to stress test various scenarios and evaluate potential impacts on the portfolio. Perform detailed underwriting of commercial real estate transactions, including reviewing property appraisals, environmental reports, and legal documentation. Collaborate with underwriting teams to ensure compliance with internal policies and regulatory requirements. Contribute to the development and enhancement of credit policies related to commercial lending and real estate portfolios. Stay abreast of industry trends and best practices to ensure the credit policies remain robust and effective. Collaborate with cross-functional teams, including loan officers, risk management, and legal, to gather necessary information and make informed credit decisions. Provide guidance and support to colleagues on credit-related matters. Prepare comprehensive credit risk reports for senior management, summarizing portfolio performance, risk exposure, and key metrics. Monitor and report on credit trends, identifying potential areas of concern. Qualifications: Proven experience in credit risk analysis, specifically in commercial lending and real estate portfolios. Strong financial analysis and modelling skills. Familiarity with relevant regulatory requirements and industry best practices. Excellent communication and interpersonal skills. Ability to work independently and as part of a team.
Feb 01, 2024
Contractor
Credit Risk Analyst - Hybrid Working - £350/£400 per day (inside IR35) My client is seeking a highly skilled Credit Risk Analyst with expertise in commercial lending and real estate portfolios. The ideal candidate will play a crucial role in assessing, analysing, and managing credit risk associated with commercial lending activities, with a specific focus on real estate portfolios, late-stage collections, and recoveries. Responsibilities: Conduct in-depth analysis of commercial lending portfolios, with a primary focus on real estate assets. Evaluate the creditworthiness of potential borrowers by reviewing financial statements, cash flow projections, and other relevant financial data. Assess credit risk associated with commercial lending and real estate transactions. Identify potential risks and propose mitigating strategies to minimize the impact on the portfolio. Develop and maintain sophisticated financial models to evaluate the financial health and viability of commercial real estate projects and borrowers. Utilise financial modelling tools to stress test various scenarios and evaluate potential impacts on the portfolio. Perform detailed underwriting of commercial real estate transactions, including reviewing property appraisals, environmental reports, and legal documentation. Collaborate with underwriting teams to ensure compliance with internal policies and regulatory requirements. Contribute to the development and enhancement of credit policies related to commercial lending and real estate portfolios. Stay abreast of industry trends and best practices to ensure the credit policies remain robust and effective. Collaborate with cross-functional teams, including loan officers, risk management, and legal, to gather necessary information and make informed credit decisions. Provide guidance and support to colleagues on credit-related matters. Prepare comprehensive credit risk reports for senior management, summarizing portfolio performance, risk exposure, and key metrics. Monitor and report on credit trends, identifying potential areas of concern. Qualifications: Proven experience in credit risk analysis, specifically in commercial lending and real estate portfolios. Strong financial analysis and modelling skills. Familiarity with relevant regulatory requirements and industry best practices. Excellent communication and interpersonal skills. Ability to work independently and as part of a team.
We are looking to recruit a Development Events and Engagement Officer based at our London site. You will join us on a full time, permanent basis and in return, we are offering a competitive salary of £29,720 per annum. The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives. Purpose of the Development Events and Engagement Officer role: To provide effective and responsive support for the activities of the Development team through event support, administration, and facilitating the team to build positive supporter/stakeholder relationships and meet fundraising targets. Key responsibilities of our Development Events and Engagement Officer include: - Working with the Head of Development to support the delivery of the Development and Engagement Events Strategy - Supporting the implementation of the Development Events Programme annually by scheduling events and creating an annual event plan - Supporting the organisation and delivery of cultivation, fundraising, and stewardship events, working closely with the appropriate members of the Development team including collating guest lists and sending invitations, monitoring RSVP's, liaising with internal and external suppliers, briefing staff members on duties during an event and their roles, managing events operations, and leading on any follow-up from events - Leading the organisation and delivery of Museum engagement events, exhibition openings and private views, working closely with the appropriate members of the Development team and wider Museum - Assisting members of the Development Team with their events, communicating between internal and external stakeholders and providing advice and support in delivery of smaller Development Events - Leading on post-event analytics including sharing results with Head of Development and appropriate SLT members - Ensuring all compliance procedures and documents are completed in an effective and timely manner in line with Museum and departmental policies - Developing annual and individual events budgets ensuring spending is monitored and ROI is reported for each event as well as the wider programme - Representing the Development team at internal meetings on a regular and ad-hoc basis including the weekly events meeting and London diary meeting - Supporting the Head of Development and wider Development team with reporting requirements and administrative tasks including fundraising initiatives such risk registers and departmental reporting What we are looking for in our ideal Development Events and Engagement Officer : - Experience of working with a database CRM system - Experience of fundraising in a professional environment - Practical experience of organising successful and imaginative events - Experience in producing effective communications including gift acknowledgement letters, event invitations and briefing documents - Experience or working within the museum sector - Experience of using Raiser's Edge donor database within a fundraising environment - Experience in working with remote teams and delivering effective internal messaging to create collaborative working environments - Experience of working on capital campaigns and revenue fundraising appeals simultaneously Closing date: 31st December 2022 Interviews will take place on 10th January 2023 If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Development Events and Engagement Officer role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you.
Dec 19, 2022
Full time
We are looking to recruit a Development Events and Engagement Officer based at our London site. You will join us on a full time, permanent basis and in return, we are offering a competitive salary of £29,720 per annum. The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives. Purpose of the Development Events and Engagement Officer role: To provide effective and responsive support for the activities of the Development team through event support, administration, and facilitating the team to build positive supporter/stakeholder relationships and meet fundraising targets. Key responsibilities of our Development Events and Engagement Officer include: - Working with the Head of Development to support the delivery of the Development and Engagement Events Strategy - Supporting the implementation of the Development Events Programme annually by scheduling events and creating an annual event plan - Supporting the organisation and delivery of cultivation, fundraising, and stewardship events, working closely with the appropriate members of the Development team including collating guest lists and sending invitations, monitoring RSVP's, liaising with internal and external suppliers, briefing staff members on duties during an event and their roles, managing events operations, and leading on any follow-up from events - Leading the organisation and delivery of Museum engagement events, exhibition openings and private views, working closely with the appropriate members of the Development team and wider Museum - Assisting members of the Development Team with their events, communicating between internal and external stakeholders and providing advice and support in delivery of smaller Development Events - Leading on post-event analytics including sharing results with Head of Development and appropriate SLT members - Ensuring all compliance procedures and documents are completed in an effective and timely manner in line with Museum and departmental policies - Developing annual and individual events budgets ensuring spending is monitored and ROI is reported for each event as well as the wider programme - Representing the Development team at internal meetings on a regular and ad-hoc basis including the weekly events meeting and London diary meeting - Supporting the Head of Development and wider Development team with reporting requirements and administrative tasks including fundraising initiatives such risk registers and departmental reporting What we are looking for in our ideal Development Events and Engagement Officer : - Experience of working with a database CRM system - Experience of fundraising in a professional environment - Practical experience of organising successful and imaginative events - Experience in producing effective communications including gift acknowledgement letters, event invitations and briefing documents - Experience or working within the museum sector - Experience of using Raiser's Edge donor database within a fundraising environment - Experience in working with remote teams and delivering effective internal messaging to create collaborative working environments - Experience of working on capital campaigns and revenue fundraising appeals simultaneously Closing date: 31st December 2022 Interviews will take place on 10th January 2023 If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Development Events and Engagement Officer role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at this company. Successful applicants will be required to complete background screening prior to commencement of employment. Overview BCMGlobal is a leading European independent loan and asset management service provider. We are part of Link Group, listed on the Australian Securities Exchange. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, BCMGlobal Mortgage Services Ltd has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics. The role of our Arrears Officer is to proactively manage residential mortgage accounts that are in arrears by ensuring collection and litigation activities are carried out in accordance with regulations. On a day to day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand circumstances, take payments and discuss options to find the best outcome for the customer. You will analyse customer documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately. Treating customers fairly is at the forefront of all customer contact and regular assessment and monitoring is completed to ensure the customer is treated in line with these principles and that any arrangement plans that are set up are appropriate and affordable. Key Accountabilities and Main Responsibilities Taking inbound and making outbound calls from customers in arrears Manage caseload of borrower accounts that range from Day 1 arrears through to litigation Ensure the Team service levels are met and be a contributor to that achievement Analysis of customer information to understand what the best outcome is for their circumstances Corresponding in writing to customers not available by telephone Liaising with third parties, solicitors and field agents to instruct activity in line with policies and procedures Ensure all standards are achieved in line with client expectations of quality, productivity and performance Contribute to identification of improvement opportunities be influential in the finding continuous improvement possibilities to enhance our service to our customers and clients Experience & Personal Attributes: Excellent communicator at all levels- both verbal and written Experience in using Microsoft Office packages Effective time management skills - to manage caseload to meet deadlines Reasoning and Mathematical skills - to calculate affordability and assess circumstances Attention to Detail - Recording of information must be accurate, factual, and professional Minimum of Grade C in GCSE Mathematics and English, or equivalent Previous experience within the Mortgage/Collections industry preferable but not essential. At BCMGlobal we believe our people are our most important asset. We offer excellent career progression opportunities, ongoing training and development. If you thrive in a fast-paced environment, want your talent to be recognised and rewarded and are looking for a new challenge then we would love to hear from you.
Dec 15, 2022
Full time
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at this company. Successful applicants will be required to complete background screening prior to commencement of employment. Overview BCMGlobal is a leading European independent loan and asset management service provider. We are part of Link Group, listed on the Australian Securities Exchange. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, BCMGlobal Mortgage Services Ltd has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics. The role of our Arrears Officer is to proactively manage residential mortgage accounts that are in arrears by ensuring collection and litigation activities are carried out in accordance with regulations. On a day to day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand circumstances, take payments and discuss options to find the best outcome for the customer. You will analyse customer documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately. Treating customers fairly is at the forefront of all customer contact and regular assessment and monitoring is completed to ensure the customer is treated in line with these principles and that any arrangement plans that are set up are appropriate and affordable. Key Accountabilities and Main Responsibilities Taking inbound and making outbound calls from customers in arrears Manage caseload of borrower accounts that range from Day 1 arrears through to litigation Ensure the Team service levels are met and be a contributor to that achievement Analysis of customer information to understand what the best outcome is for their circumstances Corresponding in writing to customers not available by telephone Liaising with third parties, solicitors and field agents to instruct activity in line with policies and procedures Ensure all standards are achieved in line with client expectations of quality, productivity and performance Contribute to identification of improvement opportunities be influential in the finding continuous improvement possibilities to enhance our service to our customers and clients Experience & Personal Attributes: Excellent communicator at all levels- both verbal and written Experience in using Microsoft Office packages Effective time management skills - to manage caseload to meet deadlines Reasoning and Mathematical skills - to calculate affordability and assess circumstances Attention to Detail - Recording of information must be accurate, factual, and professional Minimum of Grade C in GCSE Mathematics and English, or equivalent Previous experience within the Mortgage/Collections industry preferable but not essential. At BCMGlobal we believe our people are our most important asset. We offer excellent career progression opportunities, ongoing training and development. If you thrive in a fast-paced environment, want your talent to be recognised and rewarded and are looking for a new challenge then we would love to hear from you.
Practice Director position now available in boutique law firm in London. The firm is looking for a dedicated and capable finance and management professional who will provide the senior expertise to guide the firm's continued development as a business. The Practice Director role combines the responsibilities of a finance manager and a business manager, with further scope and executive responsibility Duties & Responsibilities include: Finance: Manage the firm's bookkeeper. Responsible for billing and collections. As directed, create financial projections and firm budgets. Manage the relationship with the firm's external accountants & assist the office manager in the financial year-end process. Provide finance analysis support for work tenders, staffing and client matter management. Provide support for the finance committee. Take over the role of COFA and ensure adequate accounting control systems exist and are operated to comply with Solicitors Accounts rules and best accounting practice. Provide relevant and good-quality management and financial information to partners. Assist partners in finance-related discussions and enable well informed decision making. Report weekly to the managing partner on finances and monthly to all partners. Prepare reports on business strategy, management and financial information for discussion and decision-making at partner meetings. Administration: Maintenance of the library, online subscriptions, book purchases; administer the outsourced HR and IT provider relationships (for the latter, see below); Supervise the firm's BD and recruitment/continuing education functions; organise the monthly lawyer practice meetings; organise the annual staff appraisals and the mid-year associate review. Management: Manage the firm's bookkeeper, the recruitment/continuing education coordinator, the BD team. Work in coordination with the Office Manager and the partnership secretary (responsible for the premises, office supplies, the secretaries, the office clerk, the cleaning staff, the relationship with the firm's bank, inductions, employment contracts, various insurance, partner meetings and partnership data). Provide leadership and direction for the support team, ensure their performance is monitored and an efficient level of service is provided to the fee earners. Knowledge, risk and compliance management: Be responsible for knowledge management. Work with the COLP to ensure risk management and SRA compliance, policies and reporting. Information and Communications Technology: Be responsible for day to day IT tasks, working with the firm's outsourced IT support and IT vendors to ensure IT functions are running efficiently, that IT support is timely and effective. Ensure and that the team is set up with appropriate IT to execute client work effectively and cost-efficiently. Experience required includes: Experience in a high-end law firm, ideally as Director to a Managing Partner, Practice Manager, Operations Officer or similar Experience in strategic development of a law firm Experience in planning and implementation with strong business acumen. Finance credentials and experience in budget creation/financial management (accountancy qualification preferred but not essential) Must be willing to work 5 days a week in their London office If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Dec 06, 2022
Full time
Practice Director position now available in boutique law firm in London. The firm is looking for a dedicated and capable finance and management professional who will provide the senior expertise to guide the firm's continued development as a business. The Practice Director role combines the responsibilities of a finance manager and a business manager, with further scope and executive responsibility Duties & Responsibilities include: Finance: Manage the firm's bookkeeper. Responsible for billing and collections. As directed, create financial projections and firm budgets. Manage the relationship with the firm's external accountants & assist the office manager in the financial year-end process. Provide finance analysis support for work tenders, staffing and client matter management. Provide support for the finance committee. Take over the role of COFA and ensure adequate accounting control systems exist and are operated to comply with Solicitors Accounts rules and best accounting practice. Provide relevant and good-quality management and financial information to partners. Assist partners in finance-related discussions and enable well informed decision making. Report weekly to the managing partner on finances and monthly to all partners. Prepare reports on business strategy, management and financial information for discussion and decision-making at partner meetings. Administration: Maintenance of the library, online subscriptions, book purchases; administer the outsourced HR and IT provider relationships (for the latter, see below); Supervise the firm's BD and recruitment/continuing education functions; organise the monthly lawyer practice meetings; organise the annual staff appraisals and the mid-year associate review. Management: Manage the firm's bookkeeper, the recruitment/continuing education coordinator, the BD team. Work in coordination with the Office Manager and the partnership secretary (responsible for the premises, office supplies, the secretaries, the office clerk, the cleaning staff, the relationship with the firm's bank, inductions, employment contracts, various insurance, partner meetings and partnership data). Provide leadership and direction for the support team, ensure their performance is monitored and an efficient level of service is provided to the fee earners. Knowledge, risk and compliance management: Be responsible for knowledge management. Work with the COLP to ensure risk management and SRA compliance, policies and reporting. Information and Communications Technology: Be responsible for day to day IT tasks, working with the firm's outsourced IT support and IT vendors to ensure IT functions are running efficiently, that IT support is timely and effective. Ensure and that the team is set up with appropriate IT to execute client work effectively and cost-efficiently. Experience required includes: Experience in a high-end law firm, ideally as Director to a Managing Partner, Practice Manager, Operations Officer or similar Experience in strategic development of a law firm Experience in planning and implementation with strong business acumen. Finance credentials and experience in budget creation/financial management (accountancy qualification preferred but not essential) Must be willing to work 5 days a week in their London office If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Established in Camden, their now flagship store, in the year 2000, this leading vintage-inspired fashion brand is seeking a Store Manager to join their team covering London and Brighton. The company has grown over the years to opening more shops in London as well as expanding to Brighton. They are a vintage inspired fashion brand and one of the largest brands of the retro world. They combine the classic feminine styles of the 1940's and 1950's with new fashion trends and their collections are about creating a variety of vintage and rock & roll styles. They are currently looking for an experienced individual to manage an incredible team across their London and Brighton stores. This is a huge opportunity to nurture, coach, support and lead a talented and unique group of individuals. Main Responsibilities: Senior leader of company Retail Stores Responsible for the rotas across London stores Leading training and inductions across all stores Setting targets, budgets and forecasting Managing holiday schedules and team efficiency Stores maintenance management HR with support from the HR Officer Leading and incentivising Sales Managers & wider Retail Stores teams Bridging the gap between the stores, office and warehouse teams Running appraisals and 1:1's for all sales managers and wider team Implementing store wide stock takes Training all teams in customer service, sales and store standards Health & safety officer for all stores Acting as stores buyer for each new season using sales analysis and data Using this buying appointment to design a range plan and store layout for the next season Any future recruitment and inductions of teams with support from HR officer Involvement in projects where needed The Ideal Candidate will be: A key advocate of One Team across the business A real team player, uniting departments towards the advancement of Retail Stores - Incredibly efficient Able to multitask on several different projects / stores throughout the day and working week A fantastic communicator at all levels, and a hands on leader Enthusiastic and inspiring with energy and charisma Great at troubleshooting and problem solving Proficient in future forecasting of business and retail Ideas driven, with the ability to take the initiative and create proposals for improvements & growth to senior leadership Excited by progressive retail technology processes and innovations and how they can work in the stores Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; Retail Operations Manager, Retail Manager, Store Manager, Regional Manager, Regional Manager, Area Manager, Retail Area Manager, Regional Operations Manager, Area Operations Manager may also be considered for this role. IND123
Dec 08, 2021
Full time
Established in Camden, their now flagship store, in the year 2000, this leading vintage-inspired fashion brand is seeking a Store Manager to join their team covering London and Brighton. The company has grown over the years to opening more shops in London as well as expanding to Brighton. They are a vintage inspired fashion brand and one of the largest brands of the retro world. They combine the classic feminine styles of the 1940's and 1950's with new fashion trends and their collections are about creating a variety of vintage and rock & roll styles. They are currently looking for an experienced individual to manage an incredible team across their London and Brighton stores. This is a huge opportunity to nurture, coach, support and lead a talented and unique group of individuals. Main Responsibilities: Senior leader of company Retail Stores Responsible for the rotas across London stores Leading training and inductions across all stores Setting targets, budgets and forecasting Managing holiday schedules and team efficiency Stores maintenance management HR with support from the HR Officer Leading and incentivising Sales Managers & wider Retail Stores teams Bridging the gap between the stores, office and warehouse teams Running appraisals and 1:1's for all sales managers and wider team Implementing store wide stock takes Training all teams in customer service, sales and store standards Health & safety officer for all stores Acting as stores buyer for each new season using sales analysis and data Using this buying appointment to design a range plan and store layout for the next season Any future recruitment and inductions of teams with support from HR officer Involvement in projects where needed The Ideal Candidate will be: A key advocate of One Team across the business A real team player, uniting departments towards the advancement of Retail Stores - Incredibly efficient Able to multitask on several different projects / stores throughout the day and working week A fantastic communicator at all levels, and a hands on leader Enthusiastic and inspiring with energy and charisma Great at troubleshooting and problem solving Proficient in future forecasting of business and retail Ideas driven, with the ability to take the initiative and create proposals for improvements & growth to senior leadership Excited by progressive retail technology processes and innovations and how they can work in the stores Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; Retail Operations Manager, Retail Manager, Store Manager, Regional Manager, Regional Manager, Area Manager, Retail Area Manager, Regional Operations Manager, Area Operations Manager may also be considered for this role. IND123
Established in Camden, their now flagship store, in the year 2000, this leading vintage-inspired fashion brand is seeking a Store Manager to join their team covering London and Brighton. The company has grown over the years to opening more shops in London as well as expanding to Brighton. They are a vintage inspired fashion brand and one of the largest brands of the retro world. They combine the classic feminine styles of the 1940's and 1950's with new fashion trends and their collections are about creating a variety of vintage and rock & roll styles.They are currently looking for an experienced individual to manage an incredible team across their London and Brighton stores. This is a huge opportunity to nurture, coach, support and lead a talented and unique group of individuals.Main Responsibilities:Senior leader of company Retail StoresResponsible for the rotas across London storesLeading training and inductions across all storesSetting targets, budgets and forecastingManaging holiday schedules and team efficiencyStores maintenance managementHR with support from the HR OfficerLeading and incentivising Sales Managers & wider Retail Stores teamsBridging the gap between the stores, office and warehouse teamsRunning appraisals and 1:1's for all sales managers and wider teamImplementing store wide stock takesTraining all teams in customer service, sales and store standardsHealth & safety officer for all storesActing as stores buyer for each new season using sales analysis and dataUsing this buying appointment to design a range plan and store layout for the next seasonAny future recruitment and inductions of teams with support from HR officerInvolvement in projects where neededThe Ideal Candidate will be:A key advocate of One Team across the businessA real team player, uniting departments towards the advancement of Retail Stores - Incredibly efficientAble to multitask on several different projects / stores throughout the day and working weekA fantastic communicator at all levels, and a hands on leaderEnthusiastic and inspiring with energy and charismaGreat at troubleshooting and problem solvingProficient in future forecasting of business and retailIdeas driven, with the ability to take the initiative and create proposals for improvements & growth to senior leadershipExcited by progressive retail technology processes and innovations and how they can work in the storesSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous job titles and experience including; Retail Operations Manager, Retail Manager, Store Manager, Regional Manager, Regional Manager, Area Manager, Retail Area Manager, Regional Operations Manager, Area Operations Manager may also be considered for this role.IND123
Dec 07, 2021
Full time
Established in Camden, their now flagship store, in the year 2000, this leading vintage-inspired fashion brand is seeking a Store Manager to join their team covering London and Brighton. The company has grown over the years to opening more shops in London as well as expanding to Brighton. They are a vintage inspired fashion brand and one of the largest brands of the retro world. They combine the classic feminine styles of the 1940's and 1950's with new fashion trends and their collections are about creating a variety of vintage and rock & roll styles.They are currently looking for an experienced individual to manage an incredible team across their London and Brighton stores. This is a huge opportunity to nurture, coach, support and lead a talented and unique group of individuals.Main Responsibilities:Senior leader of company Retail StoresResponsible for the rotas across London storesLeading training and inductions across all storesSetting targets, budgets and forecastingManaging holiday schedules and team efficiencyStores maintenance managementHR with support from the HR OfficerLeading and incentivising Sales Managers & wider Retail Stores teamsBridging the gap between the stores, office and warehouse teamsRunning appraisals and 1:1's for all sales managers and wider teamImplementing store wide stock takesTraining all teams in customer service, sales and store standardsHealth & safety officer for all storesActing as stores buyer for each new season using sales analysis and dataUsing this buying appointment to design a range plan and store layout for the next seasonAny future recruitment and inductions of teams with support from HR officerInvolvement in projects where neededThe Ideal Candidate will be:A key advocate of One Team across the businessA real team player, uniting departments towards the advancement of Retail Stores - Incredibly efficientAble to multitask on several different projects / stores throughout the day and working weekA fantastic communicator at all levels, and a hands on leaderEnthusiastic and inspiring with energy and charismaGreat at troubleshooting and problem solvingProficient in future forecasting of business and retailIdeas driven, with the ability to take the initiative and create proposals for improvements & growth to senior leadershipExcited by progressive retail technology processes and innovations and how they can work in the storesSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous job titles and experience including; Retail Operations Manager, Retail Manager, Store Manager, Regional Manager, Regional Manager, Area Manager, Retail Area Manager, Regional Operations Manager, Area Operations Manager may also be considered for this role.IND123
