Sr. Consultant, Customer Experience, Tech & Industry The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there nothing we can't achieve in the cloud. - Bachelor's degree required - 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale - Computer Science, Information Systems, or Engineering background preferred; Master's degree desired - 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms - Professional Services or Consulting experience in highly-visible customer-facing roles - Familiarity with Amazon Connect capabilities, benefits, and required deployment skills - Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. - Enterprise call center / telecomm implementation and operations experience - Experience implementing and optimizing AI-powered customer service solutions - Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning - Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services - Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs - Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc. - Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations - Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment - AWS Certified Machine Learning Engineer - Associate, AWS Certified Machine Learning - Specialty and/or AWS Certified AI Practitioner Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Jul 01, 2025
Full time
Sr. Consultant, Customer Experience, Tech & Industry The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there nothing we can't achieve in the cloud. - Bachelor's degree required - 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale - Computer Science, Information Systems, or Engineering background preferred; Master's degree desired - 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms - Professional Services or Consulting experience in highly-visible customer-facing roles - Familiarity with Amazon Connect capabilities, benefits, and required deployment skills - Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. - Enterprise call center / telecomm implementation and operations experience - Experience implementing and optimizing AI-powered customer service solutions - Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning - Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services - Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs - Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc. - Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations - Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment - AWS Certified Machine Learning Engineer - Associate, AWS Certified Machine Learning - Specialty and/or AWS Certified AI Practitioner Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Provide 1st and 2nd line support for 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London, and the UK. The position will be based at Metroline head office in Cricklewood, reporting directly to the Service Desk Manager. However, there will be a requirement to travel to other Company offices or associated Company locations. Main responsibilities Provide first and second line support to over 1000 users across multiple sites for Comfort Delgro companies across the UK and Ireland. Log all calls using the Helpdesk system, including details of subsequent updates and resolutions. Monitor the helpdesk system for new calls logged by users, assign relevant requests to the Reporting & Development teams, investigate incidents, escalate when necessary, and continuously improve the IT service provided to the business. Complete Daily and Weekly System Checklists, including backups, overnight batch jobs, scheduled updates, and error log checks. Follow starter and leaver processes to create, amend, and delete users in Active Directory and other systems used within the Business. Implement software change rollouts to the Business bespoke systems, complying with the Change Control process. Update and maintain the software and hardware asset registers to reflect movements, additions, or disposals. Build, maintain, and upgrade user PCs, laptops, and other hardware, installing and configuring required software. Participate in the callout rota providing 24/7 out-of-hours support for Business systems, garages, Call Centre, and Operational staff. Establish and maintain cooperative and productive relationships with peers and contribute to improving team processes. Maintain Data Centre environmental and monitoring equipment. The above list is not exhaustive. Essential criteria for application Demonstrate excellent technical knowledge across Microsoft and other core products. Support experience in Windows operating systems, MS Office, Active Directory, Microsoft Exchange. Experience supporting Terminal Services / Citrix, IP networking, Dell, Lenovo, or other server ranges. Experience with Mobile Device Management solutions. Good team player with the ability to work independently. Strong prioritization and organizational skills. Full clean UK driving license. Ability to interact with clients at all levels via phone, email, and in person. Strong interpersonal skills and ability to develop working relationships. Awareness of functions, operations, and technology within ComfortDelGro Europe businesses. Follow procedures for installing, configuring, upgrading, troubleshooting, and repairing software, hardware, and peripherals. Ability to explain technical concepts to non-technical users. Organize own work, set priorities, be proactive, and meet SLAs and project timelines. Logical analysis skills and creative problem-solving abilities. Adaptability, multi-tasking, troubleshooting skills. Excellent verbal, written, and interpersonal communication skills. Professional and patient manner when supporting users. Use initiative and independent judgment within guidelines and procedures. Maintain a professional image at all times. Ability to work independently and as part of a team. Hours of work Adhere to the weekly shift pattern, Monday to Friday, 07:00 to 18:00. Availability for non-business hours, including evenings and weekends, and on-call duties and site visits. The Equality Act Metroline is an equal opportunity employer. All qualified applicants will receive consideration for employment with regard to legal obligations for protected characteristics such as age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex, and sexual orientation. State your reasons for applying for the post. Explain why you believe you are a suitable candidate. Include relevant qualifications or experience. We deliver safe, reliable, and sustainable transport to our communities.
Jun 27, 2025
Full time
Provide 1st and 2nd line support for 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London, and the UK. The position will be based at Metroline head office in Cricklewood, reporting directly to the Service Desk Manager. However, there will be a requirement to travel to other Company offices or associated Company locations. Main responsibilities Provide first and second line support to over 1000 users across multiple sites for Comfort Delgro companies across the UK and Ireland. Log all calls using the Helpdesk system, including details of subsequent updates and resolutions. Monitor the helpdesk system for new calls logged by users, assign relevant requests to the Reporting & Development teams, investigate incidents, escalate when necessary, and continuously improve the IT service provided to the business. Complete Daily and Weekly System Checklists, including backups, overnight batch jobs, scheduled updates, and error log checks. Follow starter and leaver processes to create, amend, and delete users in Active Directory and other systems used within the Business. Implement software change rollouts to the Business bespoke systems, complying with the Change Control process. Update and maintain the software and hardware asset registers to reflect movements, additions, or disposals. Build, maintain, and upgrade user PCs, laptops, and other hardware, installing and configuring required software. Participate in the callout rota providing 24/7 out-of-hours support for Business systems, garages, Call Centre, and Operational staff. Establish and maintain cooperative and productive relationships with peers and contribute to improving team processes. Maintain Data Centre environmental and monitoring equipment. The above list is not exhaustive. Essential criteria for application Demonstrate excellent technical knowledge across Microsoft and other core products. Support experience in Windows operating systems, MS Office, Active Directory, Microsoft Exchange. Experience supporting Terminal Services / Citrix, IP networking, Dell, Lenovo, or other server ranges. Experience with Mobile Device Management solutions. Good team player with the ability to work independently. Strong prioritization and organizational skills. Full clean UK driving license. Ability to interact with clients at all levels via phone, email, and in person. Strong interpersonal skills and ability to develop working relationships. Awareness of functions, operations, and technology within ComfortDelGro Europe businesses. Follow procedures for installing, configuring, upgrading, troubleshooting, and repairing software, hardware, and peripherals. Ability to explain technical concepts to non-technical users. Organize own work, set priorities, be proactive, and meet SLAs and project timelines. Logical analysis skills and creative problem-solving abilities. Adaptability, multi-tasking, troubleshooting skills. Excellent verbal, written, and interpersonal communication skills. Professional and patient manner when supporting users. Use initiative and independent judgment within guidelines and procedures. Maintain a professional image at all times. Ability to work independently and as part of a team. Hours of work Adhere to the weekly shift pattern, Monday to Friday, 07:00 to 18:00. Availability for non-business hours, including evenings and weekends, and on-call duties and site visits. The Equality Act Metroline is an equal opportunity employer. All qualified applicants will receive consideration for employment with regard to legal obligations for protected characteristics such as age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex, and sexual orientation. State your reasons for applying for the post. Explain why you believe you are a suitable candidate. Include relevant qualifications or experience. We deliver safe, reliable, and sustainable transport to our communities.
Press space or enter keys to toggle section visibility City Edinburgh State/Province Edinburgh Country Scotland, United Kingdom Department PROFESSIONAL_SERVICES_CONSULTANCY Date Working time Full-time Ref# Job Level Job Type Experienced Job Field PROFESSIONAL_SERVICES_CONSULTANCY Seniority Level Associate Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at . With more than 200 expert staff across nine UK locations, Xerox IT Services aims to help SME organisations work smarter. That means expertise in identifying and implementing appropriate technologies, combined with the ability to support those solutions to optimise a customer's return on investment. Xerox IT Services provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those smarter business outcomes. About the role: Technical Specialists play an integral role in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority nature. The individual should be comfortable liaising with customers over the phone or email, possess a familiarity of Xerox IT clients and the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential an IT Third Line Technical Analyst has a high-level ability to work on network infrastructure topology and support. Third Line Technical Analysts must have a good understanding and ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS / SAN storage, firewalls, networking, Security audits and Webroot antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support Point of escalation for Technical Analysts Proactive management of client networks Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A high level understanding of IT and networks. Knowledge of desktop, servers, and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to various job tasks Open to respond to feedback and committed to self-development Strong analytical skills Experience & Qualifications: Required: At least six years' experience working in an IT support environment Proficiency in Microsoft MCP Nice-to-have: Microsoft MCSA, MCSE, MCP Citrix CCA, CCP, CCE VMWare/HyperV VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Valid driver's license and access to own vehicle (possible travel in Edinburgh area) Technical Skills: Must have proficiency in: Microsoft Office Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Microsoft Exchange/Exchange Online Office 365 Remote Desktop VMWare ESXi Server Clusters and SAN topology HP, Dell Server, SAN and network hardware
Jun 27, 2025
Full time
Press space or enter keys to toggle section visibility City Edinburgh State/Province Edinburgh Country Scotland, United Kingdom Department PROFESSIONAL_SERVICES_CONSULTANCY Date Working time Full-time Ref# Job Level Job Type Experienced Job Field PROFESSIONAL_SERVICES_CONSULTANCY Seniority Level Associate Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at . With more than 200 expert staff across nine UK locations, Xerox IT Services aims to help SME organisations work smarter. That means expertise in identifying and implementing appropriate technologies, combined with the ability to support those solutions to optimise a customer's return on investment. Xerox IT Services provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those smarter business outcomes. About the role: Technical Specialists play an integral role in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority nature. The individual should be comfortable liaising with customers over the phone or email, possess a familiarity of Xerox IT clients and the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential an IT Third Line Technical Analyst has a high-level ability to work on network infrastructure topology and support. Third Line Technical Analysts must have a good understanding and ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS / SAN storage, firewalls, networking, Security audits and Webroot antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support Point of escalation for Technical Analysts Proactive management of client networks Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A high level understanding of IT and networks. Knowledge of desktop, servers, and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to various job tasks Open to respond to feedback and committed to self-development Strong analytical skills Experience & Qualifications: Required: At least six years' experience working in an IT support environment Proficiency in Microsoft MCP Nice-to-have: Microsoft MCSA, MCSE, MCP Citrix CCA, CCP, CCE VMWare/HyperV VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Valid driver's license and access to own vehicle (possible travel in Edinburgh area) Technical Skills: Must have proficiency in: Microsoft Office Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Microsoft Exchange/Exchange Online Office 365 Remote Desktop VMWare ESXi Server Clusters and SAN topology HP, Dell Server, SAN and network hardware
Press space or enter keys to toggle section visibility City Edinburgh, Glasgow State/Province Country Scotland, United Kingdom Department PROFESSIONAL_SERVICES_CONSULTANCY Date Working time Full-time Ref# Job Level Job Type Experienced Job Field PROFESSIONAL_SERVICES_CONSULTANCY Seniority Level Associate Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at . With more than 200 expert staff across nine UK locations, Xerox IT Services aims to help SME organisations work smarter. That means expertise in identifying and implementing appropriate technologies, combined with the ability to support those solutions to optimise a customer's return on investment. Xerox IT Services provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those smarter business outcomes. About the role: Technical Specialists play an integral role in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority nature. The individual should be comfortable liaising with customers over the phone or email, possess a familiarity of Xerox IT clients and the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential an IT Third Line Technical Analyst has a high-level ability to work on network infrastructure topology and support. Third Line Technical Analysts must have a good understanding and ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS / SAN storage, firewalls, networking, Security audits and Webroot antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support Point of escalation for Technical Analysts Proactive management of client networks Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A high level understanding of IT and networks. Knowledge of desktop, servers, and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to various job tasks Open to respond to feedback and committed to self-development Strong analytical skills Experience & Qualifications: Required: At least six years' experience working in an IT support environment Proficiency in Microsoft MCP Nice-to-have: Microsoft MCSA, MCSE, MCP Citrix CCA, CCP, CCE VMWare/HyperV VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Valid driver's license and access to own vehicle (possible travel in Edinburgh area) Technical Skills: Must have proficiency in: Microsoft Office Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Microsoft Exchange/Exchange Online Office 365 Remote Desktop VMWare ESXi Server Clusters and SAN topology HP, Dell Server, SAN and network hardware
Jun 27, 2025
Full time
Press space or enter keys to toggle section visibility City Edinburgh, Glasgow State/Province Country Scotland, United Kingdom Department PROFESSIONAL_SERVICES_CONSULTANCY Date Working time Full-time Ref# Job Level Job Type Experienced Job Field PROFESSIONAL_SERVICES_CONSULTANCY Seniority Level Associate Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at . With more than 200 expert staff across nine UK locations, Xerox IT Services aims to help SME organisations work smarter. That means expertise in identifying and implementing appropriate technologies, combined with the ability to support those solutions to optimise a customer's return on investment. Xerox IT Services provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those smarter business outcomes. About the role: Technical Specialists play an integral role in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority nature. The individual should be comfortable liaising with customers over the phone or email, possess a familiarity of Xerox IT clients and the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential an IT Third Line Technical Analyst has a high-level ability to work on network infrastructure topology and support. Third Line Technical Analysts must have a good understanding and ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS / SAN storage, firewalls, networking, Security audits and Webroot antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support Point of escalation for Technical Analysts Proactive management of client networks Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A high level understanding of IT and networks. Knowledge of desktop, servers, and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to various job tasks Open to respond to feedback and committed to self-development Strong analytical skills Experience & Qualifications: Required: At least six years' experience working in an IT support environment Proficiency in Microsoft MCP Nice-to-have: Microsoft MCSA, MCSE, MCP Citrix CCA, CCP, CCE VMWare/HyperV VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Valid driver's license and access to own vehicle (possible travel in Edinburgh area) Technical Skills: Must have proficiency in: Microsoft Office Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Microsoft Exchange/Exchange Online Office 365 Remote Desktop VMWare ESXi Server Clusters and SAN topology HP, Dell Server, SAN and network hardware
Role: EUC Engineer Location: Bath (Onsite) Skills: EUC, L2 Support, MDM, VDI support, Office 365, AD, Okta The Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We are an exciting organisation to work for, ranked as a "Top Employer" as part of the Top Employer Institute annual listings. About the Role: We are seeking a highly skilled and motivated EUC Support solutions to join our team. In this role, you will be responsible for supporting & managing multiple EUC platforms like, Mobility, VDI, S/W Distribution, Citrix & Asset Management Responsibilities: Responsible for providing End User Computing Infrastructure Support to the customers as a part of Service Delivery. Provide 2nd line technical support experience in a service desk environment. Act upon instruction from the internal ticketing system, such as delivering project tasks, implementing requests for change in system access, and aiding in diagnosis/problem solving from escalated incidents. Perform complete End User Transformation and Automation projects for clients Skills & Experience: Expertise in support, maintenance, and engineering enhancements to end-user focused hardware, technologies. Excellent experience in supporting a wide variety of end-user hardware in the Microsoft and Apple eco-systems Remote Desktop, Apple Business Manager, VMware Workspace ONE MDM, VDI support - ideally AWS Workspaces, AD and Group Policy administration, Okta Workforce SAML authentication experience Expertise in VDI (Vmware/Citrix), Office 365, Cloud data management, MS sharepoint Knowledge on cloud technologies and migration to cloud services (Azure, AWS etc.,) Good understanding on MMD, WVD, Amazon Workspace Good understanding on Workspace one and Autopilot solutions Good knowledge on VPN technologies, end point protection and encryption Experience working with MDM tools - MS Intune, Airwatch or XenMobile Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
Jun 26, 2025
Full time
Role: EUC Engineer Location: Bath (Onsite) Skills: EUC, L2 Support, MDM, VDI support, Office 365, AD, Okta The Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We are an exciting organisation to work for, ranked as a "Top Employer" as part of the Top Employer Institute annual listings. About the Role: We are seeking a highly skilled and motivated EUC Support solutions to join our team. In this role, you will be responsible for supporting & managing multiple EUC platforms like, Mobility, VDI, S/W Distribution, Citrix & Asset Management Responsibilities: Responsible for providing End User Computing Infrastructure Support to the customers as a part of Service Delivery. Provide 2nd line technical support experience in a service desk environment. Act upon instruction from the internal ticketing system, such as delivering project tasks, implementing requests for change in system access, and aiding in diagnosis/problem solving from escalated incidents. Perform complete End User Transformation and Automation projects for clients Skills & Experience: Expertise in support, maintenance, and engineering enhancements to end-user focused hardware, technologies. Excellent experience in supporting a wide variety of end-user hardware in the Microsoft and Apple eco-systems Remote Desktop, Apple Business Manager, VMware Workspace ONE MDM, VDI support - ideally AWS Workspaces, AD and Group Policy administration, Okta Workforce SAML authentication experience Expertise in VDI (Vmware/Citrix), Office 365, Cloud data management, MS sharepoint Knowledge on cloud technologies and migration to cloud services (Azure, AWS etc.,) Good understanding on MMD, WVD, Amazon Workspace Good understanding on Workspace one and Autopilot solutions Good knowledge on VPN technologies, end point protection and encryption Experience working with MDM tools - MS Intune, Airwatch or XenMobile Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line to support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions. Our client is offering a day rate of 250 to 300 PD for a 6/12-month project to be based in London, Whitfield Street - 5 days per week. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly. Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional services environment is a must-have Experience supporting MAC & Windows OS systems using JAMF is a must have. Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have. Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered. 2nd Line EUC Analyst
Jun 17, 2025
Contractor
2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line to support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions. Our client is offering a day rate of 250 to 300 PD for a 6/12-month project to be based in London, Whitfield Street - 5 days per week. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly. Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional services environment is a must-have Experience supporting MAC & Windows OS systems using JAMF is a must have. Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have. Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered. 2nd Line EUC Analyst
Senior IT Infrastructure Engineer Working (mostly) in office in Whiteley, Hampshire - some limited remote working opportunities. Basic salary 60k to to 65k plus excellent benefits scheme. Stratospherec are proud to be working with a fantastic UK Software company whose Fintech systems are revolutionising the UK finance, retail and commerce industries. Due to their sustained and continued growth they are looking to expand their UK IT Infrastructure team by hiring a Senior Infrastructure Engineer to join their team on a permanent employment basis. This company have a number of large projects scheduled for the next 24 months including building a new Datacentre, modernising a number of IT systems and starting to adopt Infrastructure automation deployments and DevOps. This role will heavily be involved in working in a senior capacity on new IT systems and projects. They are looking for a Senior Infrastructure Engineering mindset with an interest in learning automation and DevOps tools to streamline infrastructure deployment, management and monitoring. This role will also require the Senior Infrastructure Engineer to be part of a team designing and building new IT services and infrastructures and help with improvements in current Server, Network, IT Secruity and Cloud systems. Role Responsibilities: Maintain and enhance IT infrastructure, including VMware ESXi, Linux, Microsoft Windows Server environments, and networking components. Develop and manage automation solutions to streamline infrastructure deployment, management, and monitoring. Implement and optimize automation tools such as Azure DevOps (or other CI/CD pipelines), Terraform, Node-Red, and Packer. Automate configuration management, infrastructure provisioning, and application deployment. Ensure system reliability, scalability, and performance through proactive monitoring and automation. Deploy and manage monitoring tools (Zabbix, SolarWinds SentryOne, and other network/database monitoring solutions). Maintain and improve local network environments, including Dell servers and Dell switch configurations. Strong technical expertise in Microsoft Active Directory (AD), Windows Server environments, and authentication solutions. Plan for scalability, redundancy, and high availability to support future growth. Cloud & DevOps Integration (these tools and skills will be taught): Implement and manage Infrastructure as Code (IaC) for cloud and on-premises environments. Configure and maintain authentication solutions (SSO, SAML, Entra Connect). Ensure secure cloud infrastructure management across Azure and AWS environments. Experience & Skills: It will be useful to have some of the following skills and experience: Strong expertise in defining, delivering, and supporting robust, resilient, and secure enterprise infrastructure. Experience with IT audits and compliance frameworks (CIS, PCI DSS, Cyber Essentials, NIST, ISO 27001). In-depth understanding of network security and compliance in regulated environments. Proven ability to secure high-value data (PCI cardholder data, PII) and implement security best practices. Strong networking knowledge (LAN, WAN, DNS, DHCP, VPN, TCP/IP). Proficiency in firewall and load balancer technologies for secure environments. Hands-on experience with virtualization platforms (VMware, Citrix Xen) and backup solutions (Veeam or similar). Experience with monitoring tools (SolarWinds SentryOne, Zabbix, etc.). Excellent problem-solving, communication, and documentation skills. Some familiarity with financial services regulations and compliance (PCI DSS, GDPR, DORA) would be useful but not essential. Desirable / bonus (but not essential) skills and experience: Some interest in learning and using automation tools such as Azure DevOps, Terraform, Node-Red, Packer. Scripting and automation skills (PowerShell, Python, Bash, or similar). Ability to design, implement, and maintain CI/CD pipelines for infrastructure automation. This is an exciting new role for a growing IT Infrastructure team, within a successful and growing Fintech company, so if you are looking for an exciting challenging IT Systems and automation role, then please apply with your CV for immediate interview. Please note we can only consider local candidates to the Whitely, Hampshire offices and with full UK Passports or settled status visas or indefinite leave to remain visas
Jun 11, 2025
Full time
Senior IT Infrastructure Engineer Working (mostly) in office in Whiteley, Hampshire - some limited remote working opportunities. Basic salary 60k to to 65k plus excellent benefits scheme. Stratospherec are proud to be working with a fantastic UK Software company whose Fintech systems are revolutionising the UK finance, retail and commerce industries. Due to their sustained and continued growth they are looking to expand their UK IT Infrastructure team by hiring a Senior Infrastructure Engineer to join their team on a permanent employment basis. This company have a number of large projects scheduled for the next 24 months including building a new Datacentre, modernising a number of IT systems and starting to adopt Infrastructure automation deployments and DevOps. This role will heavily be involved in working in a senior capacity on new IT systems and projects. They are looking for a Senior Infrastructure Engineering mindset with an interest in learning automation and DevOps tools to streamline infrastructure deployment, management and monitoring. This role will also require the Senior Infrastructure Engineer to be part of a team designing and building new IT services and infrastructures and help with improvements in current Server, Network, IT Secruity and Cloud systems. Role Responsibilities: Maintain and enhance IT infrastructure, including VMware ESXi, Linux, Microsoft Windows Server environments, and networking components. Develop and manage automation solutions to streamline infrastructure deployment, management, and monitoring. Implement and optimize automation tools such as Azure DevOps (or other CI/CD pipelines), Terraform, Node-Red, and Packer. Automate configuration management, infrastructure provisioning, and application deployment. Ensure system reliability, scalability, and performance through proactive monitoring and automation. Deploy and manage monitoring tools (Zabbix, SolarWinds SentryOne, and other network/database monitoring solutions). Maintain and improve local network environments, including Dell servers and Dell switch configurations. Strong technical expertise in Microsoft Active Directory (AD), Windows Server environments, and authentication solutions. Plan for scalability, redundancy, and high availability to support future growth. Cloud & DevOps Integration (these tools and skills will be taught): Implement and manage Infrastructure as Code (IaC) for cloud and on-premises environments. Configure and maintain authentication solutions (SSO, SAML, Entra Connect). Ensure secure cloud infrastructure management across Azure and AWS environments. Experience & Skills: It will be useful to have some of the following skills and experience: Strong expertise in defining, delivering, and supporting robust, resilient, and secure enterprise infrastructure. Experience with IT audits and compliance frameworks (CIS, PCI DSS, Cyber Essentials, NIST, ISO 27001). In-depth understanding of network security and compliance in regulated environments. Proven ability to secure high-value data (PCI cardholder data, PII) and implement security best practices. Strong networking knowledge (LAN, WAN, DNS, DHCP, VPN, TCP/IP). Proficiency in firewall and load balancer technologies for secure environments. Hands-on experience with virtualization platforms (VMware, Citrix Xen) and backup solutions (Veeam or similar). Experience with monitoring tools (SolarWinds SentryOne, Zabbix, etc.). Excellent problem-solving, communication, and documentation skills. Some familiarity with financial services regulations and compliance (PCI DSS, GDPR, DORA) would be useful but not essential. Desirable / bonus (but not essential) skills and experience: Some interest in learning and using automation tools such as Azure DevOps, Terraform, Node-Red, Packer. Scripting and automation skills (PowerShell, Python, Bash, or similar). Ability to design, implement, and maintain CI/CD pipelines for infrastructure automation. This is an exciting new role for a growing IT Infrastructure team, within a successful and growing Fintech company, so if you are looking for an exciting challenging IT Systems and automation role, then please apply with your CV for immediate interview. Please note we can only consider local candidates to the Whitely, Hampshire offices and with full UK Passports or settled status visas or indefinite leave to remain visas
Network Engineer - Must have a Valid DV Clearance Do you want to work on critical infrastructure that genuinely impacts how the world connects and communicates? Are you looking to be part of a collaborative, multi-skilled agile team where knowledge-sharing, innovation, and team spirit are key? This is a great opportunity to join a high-performing team delivering complex, secure network solutions in a dynamic, cross-functional environment. The Role As a Network Engineer, you'll play a hands-on role in the design, deployment, and support of robust network solutions. Working alongside experts in security, service, and project management, you'll take ownership of installation, configuration, troubleshooting, and enhancements across varied infrastructure environments. Key Responsibilities Provide technical support throughout project deployment cycles, including installation, maintenance, and complex issue resolution. Work on the implementation of medium to large-scale infrastructure, within time and risk parameters. Collaborate with internal and external stakeholders to deliver technical requirements in line with customer expectations. Identify and execute improvements to meet service level targets and operational performance benchmarks. Take initiative in problem-solving-diagnosing and resolving network issues independently and in cooperation with vendors when needed. Remain current on emerging technologies and methodologies, promoting innovation and efficiency within the team. Required Skills and Experience Demonstrable experience independently implementing LAN networks and infrastructure patching from design specs. Proven track record of meeting project deadlines and managing costs within your own scope. Ability to troubleshoot and provide timely fixes or workarounds. Expertise in at least two of the following technologies/disciplines, and proficiency in at least two more: Junos Cisco IOS IPS/IDS - Firepower, SRX or FortiGate Cisco ISE NSX-T Load balancing - F5 or Citrix Cloud networking - AWS or Azure Network automation Ansible Python Visual Basic Terraform What We're Looking For Golden candidates will bring strong Juniper and NSX expertise. Solid Cisco build experience and a hands-on delivery background will also be considered. Flexibility, curiosity, and a proactive mindset are highly valued-cross-training and knowledge-sharing are core to the team culture. Why Apply? Be part of a collaborative agile team working on meaningful, secure infrastructure projects. Develop your skills across a wide tech stack and in real-world scenarios. Competitive compensation with room for growth, learning, and technical ownership. If you're ready to bring your skills to a project where they'll truly matter, apply now or reach out for a confidential discussion.
Jun 10, 2025
Contractor
Network Engineer - Must have a Valid DV Clearance Do you want to work on critical infrastructure that genuinely impacts how the world connects and communicates? Are you looking to be part of a collaborative, multi-skilled agile team where knowledge-sharing, innovation, and team spirit are key? This is a great opportunity to join a high-performing team delivering complex, secure network solutions in a dynamic, cross-functional environment. The Role As a Network Engineer, you'll play a hands-on role in the design, deployment, and support of robust network solutions. Working alongside experts in security, service, and project management, you'll take ownership of installation, configuration, troubleshooting, and enhancements across varied infrastructure environments. Key Responsibilities Provide technical support throughout project deployment cycles, including installation, maintenance, and complex issue resolution. Work on the implementation of medium to large-scale infrastructure, within time and risk parameters. Collaborate with internal and external stakeholders to deliver technical requirements in line with customer expectations. Identify and execute improvements to meet service level targets and operational performance benchmarks. Take initiative in problem-solving-diagnosing and resolving network issues independently and in cooperation with vendors when needed. Remain current on emerging technologies and methodologies, promoting innovation and efficiency within the team. Required Skills and Experience Demonstrable experience independently implementing LAN networks and infrastructure patching from design specs. Proven track record of meeting project deadlines and managing costs within your own scope. Ability to troubleshoot and provide timely fixes or workarounds. Expertise in at least two of the following technologies/disciplines, and proficiency in at least two more: Junos Cisco IOS IPS/IDS - Firepower, SRX or FortiGate Cisco ISE NSX-T Load balancing - F5 or Citrix Cloud networking - AWS or Azure Network automation Ansible Python Visual Basic Terraform What We're Looking For Golden candidates will bring strong Juniper and NSX expertise. Solid Cisco build experience and a hands-on delivery background will also be considered. Flexibility, curiosity, and a proactive mindset are highly valued-cross-training and knowledge-sharing are core to the team culture. Why Apply? Be part of a collaborative agile team working on meaningful, secure infrastructure projects. Develop your skills across a wide tech stack and in real-world scenarios. Competitive compensation with room for growth, learning, and technical ownership. If you're ready to bring your skills to a project where they'll truly matter, apply now or reach out for a confidential discussion.
Job Description Technical Project Manager - Bank - Central of London As the Technical Project Manager, you play an integral role in a high performing team to deliver technical projects on time, to budget and that achieve both the project objectives and increase internal customer satisfaction. This is a hybrid role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies and procedures and verifies that deliverables meet requirements Provide communication and escalation to IT and business area management on critical issues Foster and maintain good working relationships with business area representatives to remain in sync on direction and future delivery requests Key Requirements: Comfortable capturing and challenging briefs to ensure we are delivering the most worthwhile solutions Experience of leading, energising and mentoring project members Experience in IT project delivery including managing all project phases from analysis, design, build, testing, implementation and hand over to BAU teams. Ability to work to tight deadlines and work calmly under pressure A high level of organisation and demonstrated skills to manage a team's capacity Comfortable multitasking and prioritising several tasks at once Hard-working with an outgoing and positive nature Excellent communication skills, both written and verbal Technical skillsets within IT Infrastructure and Development will be mandatory Technologies: Microsoft based environment including - MS SQL, Exchange, Active Directory, IIS, Symantec, Citrix Network - Cisco, Palo Alto, ForcePoint, Symantec Email Security Programming Language - T-SQL, VB.net, C#, PowerShell, ASP The Client is a bank based in Mayfair London. The salary for this position will be circa £60K - £75K. This is a 12 month FTC position. Do send your CV to us in Word format along with your salary and availability.
Feb 13, 2025
Full time
Job Description Technical Project Manager - Bank - Central of London As the Technical Project Manager, you play an integral role in a high performing team to deliver technical projects on time, to budget and that achieve both the project objectives and increase internal customer satisfaction. This is a hybrid role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies and procedures and verifies that deliverables meet requirements Provide communication and escalation to IT and business area management on critical issues Foster and maintain good working relationships with business area representatives to remain in sync on direction and future delivery requests Key Requirements: Comfortable capturing and challenging briefs to ensure we are delivering the most worthwhile solutions Experience of leading, energising and mentoring project members Experience in IT project delivery including managing all project phases from analysis, design, build, testing, implementation and hand over to BAU teams. Ability to work to tight deadlines and work calmly under pressure A high level of organisation and demonstrated skills to manage a team's capacity Comfortable multitasking and prioritising several tasks at once Hard-working with an outgoing and positive nature Excellent communication skills, both written and verbal Technical skillsets within IT Infrastructure and Development will be mandatory Technologies: Microsoft based environment including - MS SQL, Exchange, Active Directory, IIS, Symantec, Citrix Network - Cisco, Palo Alto, ForcePoint, Symantec Email Security Programming Language - T-SQL, VB.net, C#, PowerShell, ASP The Client is a bank based in Mayfair London. The salary for this position will be circa £60K - £75K. This is a 12 month FTC position. Do send your CV to us in Word format along with your salary and availability.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions. Revolutionize identity management at WPP! We're seeking an OKTA maestro to orchestrate our global platform, pushing the boundaries of security and user experience. Dive into deployments, integrations, and migrations, maximizing automation and fostering seamless collaboration. If you're passionate about innovation and delivering a first-class identity experience to a global audience, this is your chance to shine. What you'll be doing: Be part of a new in-house OKTA technical team providing support for a complex platform and a large, diverse user base Liaise with internal OpCo's and external customers from a support perspective delivering a first-class service experience Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts Assist in reporting on all aspects of the OKTA environments for security and audit requirements Support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects Provide technical 2nd Line support to a wide user base Provide support to application integrations into the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA Manage designated technical team members Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items Participate in the IDAM Change Management process What you'll need: Certified to OKTA Administrator level or equivalent in another Identity product. A good understanding of IDAM solutions, in particular: OKTA, Azure AD, Active Directory, G-Suite, AWS An understanding of SSO implementations including SAML/OpenID integrations Technical experience in IDAM support & implementations Experience with conditional access controls on access management solutions (e.g., Azure AD, Okta) Product management & support Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy Experience of working in global, complex environments Accountability of service incidents, ensuring timely resolution and effective communication with stakeholders Great verbal & written communication & interpersonal skills Good problem-solving, abstraction & critical-thinking skills Pragmatic approach, proactivity & autonomy Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Feb 03, 2025
Full time
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions. Revolutionize identity management at WPP! We're seeking an OKTA maestro to orchestrate our global platform, pushing the boundaries of security and user experience. Dive into deployments, integrations, and migrations, maximizing automation and fostering seamless collaboration. If you're passionate about innovation and delivering a first-class identity experience to a global audience, this is your chance to shine. What you'll be doing: Be part of a new in-house OKTA technical team providing support for a complex platform and a large, diverse user base Liaise with internal OpCo's and external customers from a support perspective delivering a first-class service experience Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts Assist in reporting on all aspects of the OKTA environments for security and audit requirements Support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects Provide technical 2nd Line support to a wide user base Provide support to application integrations into the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA Manage designated technical team members Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items Participate in the IDAM Change Management process What you'll need: Certified to OKTA Administrator level or equivalent in another Identity product. A good understanding of IDAM solutions, in particular: OKTA, Azure AD, Active Directory, G-Suite, AWS An understanding of SSO implementations including SAML/OpenID integrations Technical experience in IDAM support & implementations Experience with conditional access controls on access management solutions (e.g., Azure AD, Okta) Product management & support Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy Experience of working in global, complex environments Accountability of service incidents, ensuring timely resolution and effective communication with stakeholders Great verbal & written communication & interpersonal skills Good problem-solving, abstraction & critical-thinking skills Pragmatic approach, proactivity & autonomy Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. In an IT role at BDO, you'll become part of a team that acts as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are seeking a highly skilled Senior Endpoint Engineer to join our Endpoint Management Team. This is a technical role, focusing on managing, maintaining, and evolving the department's endpoint ecosystem. This includes Windows laptops, iOS devices, Citrix Cloud VDI, and developer virtual machines. As a key contributor, you will lead technical delivery, collaborate with the Endpoint Manager on backlog management and sprint planning, and ensure alignment with architectural designs and roadmaps provided by Modern Workplace Architects. This is an exciting opportunity to drive our transition to cloud management, migrate Citrix Cloud VDI to Azure Virtual Desktop, and implement Microsoft DevBox for developer workstations. You'll also: Oversee the deployment, management, and optimization of Windows laptops using Microsoft Intune, iOS devices via Intune and Apple Business Manager, Citrix Cloud VDI, transitioning to Azure Virtual Desktop, and developer Virtual Machines with plans to adopt Microsoft DevBox. Lead technical initiatives to centralize endpoint management on cloud-based solutions. Design and implement the migration of Citrix Cloud VDI to Azure Virtual Desktop. Drive adoption and integration of Microsoft DevBox. Deliver high-quality technical solutions in alignment with Modern Workplace architectural roadmaps. Act as a technical escalation point for complex issues within the endpoint ecosystem. Ensure adherence to security best practices and compliance requirements. Collaborate with the Endpoint Manager to manage the team's backlog and sprint planning. Identify and prioritize tasks to ensure delivery aligns with organizational goals. Work closely with Modern Workplace Architects, IT Operations, and other teams to deliver integrated solutions. Provide mentoring and technical guidance to junior engineers within the team. You'll be someone with: Proven experience in endpoint management, including Windows and iOS platforms. Strong expertise in Microsoft Intune and Apple Business Manager. Deep understanding of Citrix Cloud VDI and Azure Virtual Desktop (or similar technologies). Experience implementing Microsoft DevBox or similar developer environments. Strong technical knowledge of Microsoft 365, Azure AD, and enterprise security best practices. The ability to lead technical delivery and prioritize workload in an Agile environment. The ability to troubleshoot complex endpoint issues. Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, Azure Administrator, or similar. Experience with scripting and automation (e.g., PowerShell, Python). Familiarity with compliance frameworks (e.g., ISO 27001, GDPR). Knowledge of ITIL practices and service management tools. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing services. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcome the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 166 countries, with 115,700 people working out of over 1,776 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
Jan 30, 2025
Full time
We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. In an IT role at BDO, you'll become part of a team that acts as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are seeking a highly skilled Senior Endpoint Engineer to join our Endpoint Management Team. This is a technical role, focusing on managing, maintaining, and evolving the department's endpoint ecosystem. This includes Windows laptops, iOS devices, Citrix Cloud VDI, and developer virtual machines. As a key contributor, you will lead technical delivery, collaborate with the Endpoint Manager on backlog management and sprint planning, and ensure alignment with architectural designs and roadmaps provided by Modern Workplace Architects. This is an exciting opportunity to drive our transition to cloud management, migrate Citrix Cloud VDI to Azure Virtual Desktop, and implement Microsoft DevBox for developer workstations. You'll also: Oversee the deployment, management, and optimization of Windows laptops using Microsoft Intune, iOS devices via Intune and Apple Business Manager, Citrix Cloud VDI, transitioning to Azure Virtual Desktop, and developer Virtual Machines with plans to adopt Microsoft DevBox. Lead technical initiatives to centralize endpoint management on cloud-based solutions. Design and implement the migration of Citrix Cloud VDI to Azure Virtual Desktop. Drive adoption and integration of Microsoft DevBox. Deliver high-quality technical solutions in alignment with Modern Workplace architectural roadmaps. Act as a technical escalation point for complex issues within the endpoint ecosystem. Ensure adherence to security best practices and compliance requirements. Collaborate with the Endpoint Manager to manage the team's backlog and sprint planning. Identify and prioritize tasks to ensure delivery aligns with organizational goals. Work closely with Modern Workplace Architects, IT Operations, and other teams to deliver integrated solutions. Provide mentoring and technical guidance to junior engineers within the team. You'll be someone with: Proven experience in endpoint management, including Windows and iOS platforms. Strong expertise in Microsoft Intune and Apple Business Manager. Deep understanding of Citrix Cloud VDI and Azure Virtual Desktop (or similar technologies). Experience implementing Microsoft DevBox or similar developer environments. Strong technical knowledge of Microsoft 365, Azure AD, and enterprise security best practices. The ability to lead technical delivery and prioritize workload in an Agile environment. The ability to troubleshoot complex endpoint issues. Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, Azure Administrator, or similar. Experience with scripting and automation (e.g., PowerShell, Python). Familiarity with compliance frameworks (e.g., ISO 27001, GDPR). Knowledge of ITIL practices and service management tools. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing services. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcome the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 166 countries, with 115,700 people working out of over 1,776 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
Windows OS Production Engineer - (Powershell Python) Investment Bank Windows OS - High level of expertises and OS setups, Windows Server Internals, Troubleshooting Windows OS at advance level. Citrix setups and administration. Powershell - Expert at advance level of Powershell (must have) Python - Ability to Read/Write Python scripts for automation and enhancing prod monitoring and DevOps Essential Candidates must have minimum of 7 years' experience in role, majority of which should have been gained within a Capital Markets context. He/She must be experienced in providing multi-disciplined technical support Windows OS and hosting of application platforms and Middleware components, performance and capacity management and good knowledge of basic SQL and database management, Release & Configuration management and with highest level of analytic troubleshooting skill set. Preferred Production experience across the following: Technical Expertise - primarily trained in Windows OS, Citrix, Scripting PowerShell, Basic SQL and development code basic knowledge. Software/Application Skills - Good skills knowledge in configuration management and supporting of the following .NET, C#/C++ and Java applications. Analytics - Working quickly to analysis and troubleshoot for critical impact resolutions. Server Monitoring and deployment toolsets - SVN, Python, Bladelogic, Altiris,Geneos, Dynatrace DevOps - Core knowledge of Ansible, BitBuckets, Artifactory ElasticSearch, Jenkins Responsibilities Prepare and build high availability hosting platforms for Tier1 applications. Manage production Incidents, Changes and applying good controls into production. Pro-actively monitoring, manage and improve availability and performance of the production environments from presentation, application layers to Middleware and databases. Plan and implement application releases, pre-testing and configuration changes. Evaluating new toolset to enhance and manage global production platforms consistently. Participate in technical projects as part of the Application Production team, contributing in architecture reviews and design enhancements, obsolescence and migrating application systems to new internal cloud, physical and virtual infrastructures. Provide feedback and propose solutions to management on performance, risks and capacity and design issues for continuous improvements Compliance for IT and Cybersecurity and assist in planning and execution of Disaster Recovery exercises Inside IR35; Hybrid Working Adlam Consulting operates as an Employment Agency & an Employment Business Applicants must be eligible to work in the specified location
Feb 01, 2024
Contractor
Windows OS Production Engineer - (Powershell Python) Investment Bank Windows OS - High level of expertises and OS setups, Windows Server Internals, Troubleshooting Windows OS at advance level. Citrix setups and administration. Powershell - Expert at advance level of Powershell (must have) Python - Ability to Read/Write Python scripts for automation and enhancing prod monitoring and DevOps Essential Candidates must have minimum of 7 years' experience in role, majority of which should have been gained within a Capital Markets context. He/She must be experienced in providing multi-disciplined technical support Windows OS and hosting of application platforms and Middleware components, performance and capacity management and good knowledge of basic SQL and database management, Release & Configuration management and with highest level of analytic troubleshooting skill set. Preferred Production experience across the following: Technical Expertise - primarily trained in Windows OS, Citrix, Scripting PowerShell, Basic SQL and development code basic knowledge. Software/Application Skills - Good skills knowledge in configuration management and supporting of the following .NET, C#/C++ and Java applications. Analytics - Working quickly to analysis and troubleshoot for critical impact resolutions. Server Monitoring and deployment toolsets - SVN, Python, Bladelogic, Altiris,Geneos, Dynatrace DevOps - Core knowledge of Ansible, BitBuckets, Artifactory ElasticSearch, Jenkins Responsibilities Prepare and build high availability hosting platforms for Tier1 applications. Manage production Incidents, Changes and applying good controls into production. Pro-actively monitoring, manage and improve availability and performance of the production environments from presentation, application layers to Middleware and databases. Plan and implement application releases, pre-testing and configuration changes. Evaluating new toolset to enhance and manage global production platforms consistently. Participate in technical projects as part of the Application Production team, contributing in architecture reviews and design enhancements, obsolescence and migrating application systems to new internal cloud, physical and virtual infrastructures. Provide feedback and propose solutions to management on performance, risks and capacity and design issues for continuous improvements Compliance for IT and Cybersecurity and assist in planning and execution of Disaster Recovery exercises Inside IR35; Hybrid Working Adlam Consulting operates as an Employment Agency & an Employment Business Applicants must be eligible to work in the specified location
Senior Technology Engineer - Permanent - Victoria, London On site 5 days per week Don't need to be able to drive 9am to 5.30am Monday through to Friday 5-minute walk from Victoria train station Some travel to their other offices in Europe which generally they are a max of 2 days per visit Benefits:- Pension, Healthcare for you & family, holidays, dental, 20% bonus (company & performance related), £7/day lunch voucher to order sandwiches etc. My client is looking for a Senior Engineer that can work on 1st through to 3rd Line support issues, with a good mixture of Desktop/Infrastructure/Networking experience, so a generalist within IT Support. Working within a small team & can also be able to mentor to the more junior staff. Experience of MS Azure, O365 Suite of applications, All Microsoft desktop OS, Microsoft Server 2008 & higher, Active Directory, Group Policies, DNS DHCP, Networking including VLANs, Wi-Fi technology, Remote connectivity tools The Technology function is run at a corporate level & the roles are global operating across all locations. The role is responsible for first to third line support. The Senior Technology Engineer is responsible for responding & resolving tasks relating to all levels of IT queries & acting as an escalation route for the IT team for more complex & project related tasks. You must be capable to review & escalate requests to suppliers & solution vendors as & when required. To ensure that reactive & pre-emptive IT support actions are carried out competently, professionally & in a timely manner following the direction of the Group IT Manager. This role requires a proactive approach, & the Senior Technology Engineer is required to be sufficiently self-motivated to operate at level where they can when appropriate instigate solutions without needing direction in order to provide continuity of service. Working with the IT Manager to identify plan & deliver projects & system improvements depending on business needs & requirements. Responsible for the proactive monitoring, maintenance & support/escalation of the incoming IT support requests either by email, phone or internal ticketing system. To manage & oversee the day-to-day support element of the Group IT support desk. Ensuring support requests are responded to in a timely manner & acting as an escalation route for more complex or large support issues. Offer mentorship & guidance to the Group IT support team & ensure continuity of support in the absence of the Group IT Manager. Responsible for the proactive monitoring, maintenance & support/escalation of the incoming IT support requests either by email, phone or internal ticketing system. To liaise with site-based IT contacts, including training & advising where necessary to ensure sites are fully informed & consistent. Working within compliance frameworks such as ISO27001, GDPR & PCI DSS to ensure the IT function has a standard way of working, ensuring compliance with a particular focus on security & data integrity. Senior Technology Engineer essential experience A proven track record of supporting complex disparate networks. Supporting all levels of business users including VIPs. Proven ability to instigate, manage & deliver often challenging projects, both technically & from a management perspective. Senior Technology Engineer ability to support: MS Azure O365 Suite of applications All Microsoft desktop OS Microsoft Server 2008 & higher Active Directory Group Policies DNS DHCP Networking including VLANs Wi-Fi technology Remote connectivity tools Senior Technology Engineer desirable Experience of Juniper Switches Experience of Palo Alto Firewalls Management of third-party suppliers Building standard desktop images Multilanguage setups Any security related qualification or experience Citrix VMWare HP Servers & SANs Education Degree level or equivalent Microsoft Certified eg MCSE Candidates must be eligible to work in the UK With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Dec 06, 2023
Full time
Senior Technology Engineer - Permanent - Victoria, London On site 5 days per week Don't need to be able to drive 9am to 5.30am Monday through to Friday 5-minute walk from Victoria train station Some travel to their other offices in Europe which generally they are a max of 2 days per visit Benefits:- Pension, Healthcare for you & family, holidays, dental, 20% bonus (company & performance related), £7/day lunch voucher to order sandwiches etc. My client is looking for a Senior Engineer that can work on 1st through to 3rd Line support issues, with a good mixture of Desktop/Infrastructure/Networking experience, so a generalist within IT Support. Working within a small team & can also be able to mentor to the more junior staff. Experience of MS Azure, O365 Suite of applications, All Microsoft desktop OS, Microsoft Server 2008 & higher, Active Directory, Group Policies, DNS DHCP, Networking including VLANs, Wi-Fi technology, Remote connectivity tools The Technology function is run at a corporate level & the roles are global operating across all locations. The role is responsible for first to third line support. The Senior Technology Engineer is responsible for responding & resolving tasks relating to all levels of IT queries & acting as an escalation route for the IT team for more complex & project related tasks. You must be capable to review & escalate requests to suppliers & solution vendors as & when required. To ensure that reactive & pre-emptive IT support actions are carried out competently, professionally & in a timely manner following the direction of the Group IT Manager. This role requires a proactive approach, & the Senior Technology Engineer is required to be sufficiently self-motivated to operate at level where they can when appropriate instigate solutions without needing direction in order to provide continuity of service. Working with the IT Manager to identify plan & deliver projects & system improvements depending on business needs & requirements. Responsible for the proactive monitoring, maintenance & support/escalation of the incoming IT support requests either by email, phone or internal ticketing system. To manage & oversee the day-to-day support element of the Group IT support desk. Ensuring support requests are responded to in a timely manner & acting as an escalation route for more complex or large support issues. Offer mentorship & guidance to the Group IT support team & ensure continuity of support in the absence of the Group IT Manager. Responsible for the proactive monitoring, maintenance & support/escalation of the incoming IT support requests either by email, phone or internal ticketing system. To liaise with site-based IT contacts, including training & advising where necessary to ensure sites are fully informed & consistent. Working within compliance frameworks such as ISO27001, GDPR & PCI DSS to ensure the IT function has a standard way of working, ensuring compliance with a particular focus on security & data integrity. Senior Technology Engineer essential experience A proven track record of supporting complex disparate networks. Supporting all levels of business users including VIPs. Proven ability to instigate, manage & deliver often challenging projects, both technically & from a management perspective. Senior Technology Engineer ability to support: MS Azure O365 Suite of applications All Microsoft desktop OS Microsoft Server 2008 & higher Active Directory Group Policies DNS DHCP Networking including VLANs Wi-Fi technology Remote connectivity tools Senior Technology Engineer desirable Experience of Juniper Switches Experience of Palo Alto Firewalls Management of third-party suppliers Building standard desktop images Multilanguage setups Any security related qualification or experience Citrix VMWare HP Servers & SANs Education Degree level or equivalent Microsoft Certified eg MCSE Candidates must be eligible to work in the UK With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. An opportunity has become available to join Boeing Defence UK as a Platform Engineering Team member either based in Bristol, UK or Milton Keynes, UK. The Platform Engineering Team is primarily focused on supporting the Ministry of Defence Support Chain Information Services (MoD SCIS) programme and the Bridging the Gap contract. The post will be jointly responsible for supporting and maintaining the Wintel estate which consists of multiple environments and technologies. This includes monitoring the Service Management tool for Incidents, Problems, Service Requests and Change tasks to ensure we are improving the quality and adherence to contractual SLA and KPI requirements. This is a hands-on role whereby the successful candidate will need to have experience in multiple Windows disciplines with an appreciation of other related Infrastructure disciplines including networking and storage. There will be the requirement to work with other teams to ensure the smooth delivery of Projects and identify opportunities for improvement through automation techniques. This role will be responsible for identifying opportunities to innovate and implement efficiencies through automation. The successful candidate will need to have strong communication and Team working skills. This role will be responsible for: M onitoring Service Management requests and resolving Incidents Delivering Project work as planned through the agile platform engineering methodologies. P roducing and maintaining documentation. Ensuring maximum availability of the Wintel estate through monitoring. Patching servers in accordance with a pre-agreed schedule Updating Firmware across the Wintel estate Identifying areas of improvement to ensure efficiencies and smarter ways of working. Supporting delivering a One Infrastructure approach working with the Infrastructure teams. Fault diagnosis including problem statements and mitigation planning. Supporting the Technical and Governance processes to ensure First Time Quality. Analysing the vulnerability directives for applicability to Wintel environments and implementing action plans. The successful candidate will be expected to be part of a 24x7 on-call team and provide extended hours support via a team rota. Experience and knowledge will be required in the following areas: Active Directory Administration Experience in a variety of Windows OS including 2008, 2016, 2019 VMWare Excellent communication skills both written and verbal Strong organisational skills Working within an ITIL framework Desirable Experience: Experience of automation techniques such as Ansible, Ansible Tower, Gitlab Experience of Citrix Application Delivery AV and McAfee experience VXRail HPE Synergy Powershell scripting Important information regarding this requisition: This requisition is for a locally hired position in the UK. Benefits and pay are determined at the local level. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. This position requires the ability to obtain a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to obtain, Security Clearance (SC). All information will be checked and verified. Export Control Requirements: Not an export control position Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
Dec 19, 2022
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. An opportunity has become available to join Boeing Defence UK as a Platform Engineering Team member either based in Bristol, UK or Milton Keynes, UK. The Platform Engineering Team is primarily focused on supporting the Ministry of Defence Support Chain Information Services (MoD SCIS) programme and the Bridging the Gap contract. The post will be jointly responsible for supporting and maintaining the Wintel estate which consists of multiple environments and technologies. This includes monitoring the Service Management tool for Incidents, Problems, Service Requests and Change tasks to ensure we are improving the quality and adherence to contractual SLA and KPI requirements. This is a hands-on role whereby the successful candidate will need to have experience in multiple Windows disciplines with an appreciation of other related Infrastructure disciplines including networking and storage. There will be the requirement to work with other teams to ensure the smooth delivery of Projects and identify opportunities for improvement through automation techniques. This role will be responsible for identifying opportunities to innovate and implement efficiencies through automation. The successful candidate will need to have strong communication and Team working skills. This role will be responsible for: M onitoring Service Management requests and resolving Incidents Delivering Project work as planned through the agile platform engineering methodologies. P roducing and maintaining documentation. Ensuring maximum availability of the Wintel estate through monitoring. Patching servers in accordance with a pre-agreed schedule Updating Firmware across the Wintel estate Identifying areas of improvement to ensure efficiencies and smarter ways of working. Supporting delivering a One Infrastructure approach working with the Infrastructure teams. Fault diagnosis including problem statements and mitigation planning. Supporting the Technical and Governance processes to ensure First Time Quality. Analysing the vulnerability directives for applicability to Wintel environments and implementing action plans. The successful candidate will be expected to be part of a 24x7 on-call team and provide extended hours support via a team rota. Experience and knowledge will be required in the following areas: Active Directory Administration Experience in a variety of Windows OS including 2008, 2016, 2019 VMWare Excellent communication skills both written and verbal Strong organisational skills Working within an ITIL framework Desirable Experience: Experience of automation techniques such as Ansible, Ansible Tower, Gitlab Experience of Citrix Application Delivery AV and McAfee experience VXRail HPE Synergy Powershell scripting Important information regarding this requisition: This requisition is for a locally hired position in the UK. Benefits and pay are determined at the local level. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. This position requires the ability to obtain a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to obtain, Security Clearance (SC). All information will be checked and verified. Export Control Requirements: Not an export control position Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. An opportunity has become available to join Boeing Defence UK as a Platform Engineering Team member either based in Bristol, UK or Milton Keynes, UK. The Platform Engineering Team is primarily focused on supporting the Ministry of Defence Support Chain Information Services (MoD SCIS) programme and the Bridging the Gap contract. The post will be jointly responsible for supporting and maintaining the Wintel estate which consists of multiple environments and technologies. This includes monitoring the Service Management tool for Incidents, Problems, Service Requests and Change tasks to ensure we are improving the quality and adherence to contractual SLA and KPI requirements. This is a hands-on role whereby the successful candidate will need to have experience in multiple Windows disciplines with an appreciation of other related Infrastructure disciplines including networking and storage. There will be the requirement to work with other teams to ensure the smooth delivery of Projects and identify opportunities for improvement through automation techniques. This role will be responsible for identifying opportunities to innovate and implement efficiencies through automation. The successful candidate will need to have strong communication and Team working skills. This role will be responsible for: M onitoring Service Management requests and resolving Incidents Delivering Project work as planned through the agile platform engineering methodologies. P roducing and maintaining documentation. Ensuring maximum availability of the Wintel estate through monitoring. Patching servers in accordance with a pre-agreed schedule Updating Firmware across the Wintel estate Identifying areas of improvement to ensure efficiencies and smarter ways of working. Supporting delivering a One Infrastructure approach working with the Infrastructure teams. Fault diagnosis including problem statements and mitigation planning. Supporting the Technical and Governance processes to ensure First Time Quality. Analysing the vulnerability directives for applicability to Wintel environments and implementing action plans. The successful candidate will be expected to be part of a 24x7 on-call team and provide extended hours support via a team rota. Experience and knowledge will be required in the following areas: Active Directory Administration Experience in a variety of Windows OS including 2008, 2016, 2019 VMWare Excellent communication skills both written and verbal Strong organisational skills Working within an ITIL framework Desirable Experience: Experience of automation techniques such as Ansible, Ansible Tower, Gitlab Experience of Citrix Application Delivery AV and McAfee experience VXRail HPE Synergy Powershell scripting Important information regarding this requisition: This requisition is for a locally hired position in the UK. Benefits and pay are determined at the local level. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. This position requires the ability to obtain a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to obtain, Security Clearance (SC). All information will be checked and verified. Export Control Requirements: Not an export control position Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
Dec 19, 2022
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. An opportunity has become available to join Boeing Defence UK as a Platform Engineering Team member either based in Bristol, UK or Milton Keynes, UK. The Platform Engineering Team is primarily focused on supporting the Ministry of Defence Support Chain Information Services (MoD SCIS) programme and the Bridging the Gap contract. The post will be jointly responsible for supporting and maintaining the Wintel estate which consists of multiple environments and technologies. This includes monitoring the Service Management tool for Incidents, Problems, Service Requests and Change tasks to ensure we are improving the quality and adherence to contractual SLA and KPI requirements. This is a hands-on role whereby the successful candidate will need to have experience in multiple Windows disciplines with an appreciation of other related Infrastructure disciplines including networking and storage. There will be the requirement to work with other teams to ensure the smooth delivery of Projects and identify opportunities for improvement through automation techniques. This role will be responsible for identifying opportunities to innovate and implement efficiencies through automation. The successful candidate will need to have strong communication and Team working skills. This role will be responsible for: M onitoring Service Management requests and resolving Incidents Delivering Project work as planned through the agile platform engineering methodologies. P roducing and maintaining documentation. Ensuring maximum availability of the Wintel estate through monitoring. Patching servers in accordance with a pre-agreed schedule Updating Firmware across the Wintel estate Identifying areas of improvement to ensure efficiencies and smarter ways of working. Supporting delivering a One Infrastructure approach working with the Infrastructure teams. Fault diagnosis including problem statements and mitigation planning. Supporting the Technical and Governance processes to ensure First Time Quality. Analysing the vulnerability directives for applicability to Wintel environments and implementing action plans. The successful candidate will be expected to be part of a 24x7 on-call team and provide extended hours support via a team rota. Experience and knowledge will be required in the following areas: Active Directory Administration Experience in a variety of Windows OS including 2008, 2016, 2019 VMWare Excellent communication skills both written and verbal Strong organisational skills Working within an ITIL framework Desirable Experience: Experience of automation techniques such as Ansible, Ansible Tower, Gitlab Experience of Citrix Application Delivery AV and McAfee experience VXRail HPE Synergy Powershell scripting Important information regarding this requisition: This requisition is for a locally hired position in the UK. Benefits and pay are determined at the local level. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. This position requires the ability to obtain a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to obtain, Security Clearance (SC). All information will be checked and verified. Export Control Requirements: Not an export control position Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
Salary 25,000 - 35,000 GBP per year Requirements: - At least two years' experience within a similar role (Essential); Microsoft Certified Profession (MCSA or above) in Windows Server, Windows 10 or equivalent experience VMWare Certified Professional Citrix Certified Professional Experience with Mitel IP Phones / SIP A clean driving licence and access to a vehicle - Essential - travel will be required to service the firms other offices in the Lancashire, Manchester and Leeds area ( If you have a disability that prevents you from driving please specify so we can assess what reasonable adjustments can be made.) Responsibilities: - Forbes Solicitors are looking for an IT Support Engineer to join the IT Team at our head office in Blackburn. This is a full time role working 38.75 hours per week, Monday- Friday, based at Rutherford House with the option for hybrid working available. Salary: £26,000.00-£36,000.00 per year As a member of the 3rd Line Team, you will be responsible for building, managing, and maintaining the company infrastructure. The role of the IT Team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. The ideal candidate is a 2nd or 3rd line support engineer with exceptional IT troubleshooting and problem-solving skills and sound knowledge of Windows servers (AD, DNS, DHCP, GPO), Networking LAN/WAN (tracing, routing, QoS, vLANs), Shared Storage / SAN, Virtualisation (VMWare, Citrix), Watchguard/Enterprise Firewalls, Meraki / Enterprise WiFi, Veeam, Office 365 Advanced Security and Administration. You will be responsible for successfully delivering the following: 3rd line support of technology related Incidents within agreed SLA's Resolution of escalated colleague service requests or incidents as assigned within SLA Protecting against and managing risks related to the use, storage and transmission of data and information systems. Implementing and operating a framework of controls and management strategies to promote compliance with ISO27001. Conducting regular checks to discover, evaluate new or unknown security vulnerabilities and weaknesses in networks, systems and applications and mitigating or eliminating their impact. Planning, implementing, and optimising the technologies and processes. Installing, managing, controlling, deploying, and maintaining infrastructure, systems and software, to meet operational needs and service levels. Installing and testing, or decommissioning and removing, software, systems or system components. To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 9.00am - 5.30pm) To ensure all training and essential learning has been achieved within a timely manner To contribute fully to achieve the IT Dept annual plans and to its continuing development Skills and Experience VMWare NetApp Storage Cisco UCS / Hyper Converged Infrastructure Citrix Technologies / Infrastructure SCCM / Intune / WDS Office 365 / Azure AD / SharePoint / Teams Microsoft Exchange (Hybrid) Security On Premise and Office 365 Windows Servers / Certificates / IIS / SMTP / SFTP / NPS Enterprise Firewalls / VPN (Watchguard desirable) Active Directory / Power Shell In addition to this, the successful candidate will be a part of an on-call rota servicing colleagues urgent out of hours issues for 1 week in approx. every 4 weeks. Technologies: - VMware - Citrix - Veeam - Office 365 - Microsoft 365 - Network - HTML5 More: Forbes Solicitors offer the full range of legal services to individuals, commercial clients and a number of specialist sectors where we excel nationally. We have offices across the North but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice. We are looking for someone who displays our values; specifically someone who can excel, is engaged, is a real person, displays fairness in all they do and has a one team ethic. Benefits We are committed to being supporting organisation that keeps the people at the focus and therefore we offer a range of additional benefits including: Competitive Salary; 33 Days Annual Leave, including bank holidays; Annual Leave Purchase Scheme (Subject to T&Cs); A day off for your Birthday; Ongoing Training and Development; Progression Opportunities; Company Pension; Service Awards; Health Care Benefits (Health Cash Back Plan and Mental Health Counselling Services); Other Employee Discounts; Recruitment and Legal Department Referrals (Subject to T&C's); Annual Events. Applying If you are interested in this role specifically or just working at Forbes Solicitors please do head to our website to learn more about us. Forbes is an equal opportunities and disability confident employer and accredited to Investors in People and ISO 9001 quality management systems. We support the principle of equal opportunities in relation to any opportunities which we might provide through the engagement of employees; the provision of services to clients; and the appointment and engagement of suppliers. We are committed, wherever practicable, to maintaining a workforce which broadly reflects the local community in which we operate. Due to the large number of applications we receive for each vacancy we will only be able to contact you if you have been successful in your application. If you have not heard from us within 2 weeks of the closing date, you will unfortunately not have been shortlisted for the post.
Dec 19, 2022
Full time
Salary 25,000 - 35,000 GBP per year Requirements: - At least two years' experience within a similar role (Essential); Microsoft Certified Profession (MCSA or above) in Windows Server, Windows 10 or equivalent experience VMWare Certified Professional Citrix Certified Professional Experience with Mitel IP Phones / SIP A clean driving licence and access to a vehicle - Essential - travel will be required to service the firms other offices in the Lancashire, Manchester and Leeds area ( If you have a disability that prevents you from driving please specify so we can assess what reasonable adjustments can be made.) Responsibilities: - Forbes Solicitors are looking for an IT Support Engineer to join the IT Team at our head office in Blackburn. This is a full time role working 38.75 hours per week, Monday- Friday, based at Rutherford House with the option for hybrid working available. Salary: £26,000.00-£36,000.00 per year As a member of the 3rd Line Team, you will be responsible for building, managing, and maintaining the company infrastructure. The role of the IT Team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. The ideal candidate is a 2nd or 3rd line support engineer with exceptional IT troubleshooting and problem-solving skills and sound knowledge of Windows servers (AD, DNS, DHCP, GPO), Networking LAN/WAN (tracing, routing, QoS, vLANs), Shared Storage / SAN, Virtualisation (VMWare, Citrix), Watchguard/Enterprise Firewalls, Meraki / Enterprise WiFi, Veeam, Office 365 Advanced Security and Administration. You will be responsible for successfully delivering the following: 3rd line support of technology related Incidents within agreed SLA's Resolution of escalated colleague service requests or incidents as assigned within SLA Protecting against and managing risks related to the use, storage and transmission of data and information systems. Implementing and operating a framework of controls and management strategies to promote compliance with ISO27001. Conducting regular checks to discover, evaluate new or unknown security vulnerabilities and weaknesses in networks, systems and applications and mitigating or eliminating their impact. Planning, implementing, and optimising the technologies and processes. Installing, managing, controlling, deploying, and maintaining infrastructure, systems and software, to meet operational needs and service levels. Installing and testing, or decommissioning and removing, software, systems or system components. To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 9.00am - 5.30pm) To ensure all training and essential learning has been achieved within a timely manner To contribute fully to achieve the IT Dept annual plans and to its continuing development Skills and Experience VMWare NetApp Storage Cisco UCS / Hyper Converged Infrastructure Citrix Technologies / Infrastructure SCCM / Intune / WDS Office 365 / Azure AD / SharePoint / Teams Microsoft Exchange (Hybrid) Security On Premise and Office 365 Windows Servers / Certificates / IIS / SMTP / SFTP / NPS Enterprise Firewalls / VPN (Watchguard desirable) Active Directory / Power Shell In addition to this, the successful candidate will be a part of an on-call rota servicing colleagues urgent out of hours issues for 1 week in approx. every 4 weeks. Technologies: - VMware - Citrix - Veeam - Office 365 - Microsoft 365 - Network - HTML5 More: Forbes Solicitors offer the full range of legal services to individuals, commercial clients and a number of specialist sectors where we excel nationally. We have offices across the North but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice. We are looking for someone who displays our values; specifically someone who can excel, is engaged, is a real person, displays fairness in all they do and has a one team ethic. Benefits We are committed to being supporting organisation that keeps the people at the focus and therefore we offer a range of additional benefits including: Competitive Salary; 33 Days Annual Leave, including bank holidays; Annual Leave Purchase Scheme (Subject to T&Cs); A day off for your Birthday; Ongoing Training and Development; Progression Opportunities; Company Pension; Service Awards; Health Care Benefits (Health Cash Back Plan and Mental Health Counselling Services); Other Employee Discounts; Recruitment and Legal Department Referrals (Subject to T&C's); Annual Events. Applying If you are interested in this role specifically or just working at Forbes Solicitors please do head to our website to learn more about us. Forbes is an equal opportunities and disability confident employer and accredited to Investors in People and ISO 9001 quality management systems. We support the principle of equal opportunities in relation to any opportunities which we might provide through the engagement of employees; the provision of services to clients; and the appointment and engagement of suppliers. We are committed, wherever practicable, to maintaining a workforce which broadly reflects the local community in which we operate. Due to the large number of applications we receive for each vacancy we will only be able to contact you if you have been successful in your application. If you have not heard from us within 2 weeks of the closing date, you will unfortunately not have been shortlisted for the post.
Current SC Clearance is mandatory Job Purpose and primary objectives: Microsoft Deployment SME will be responsible for creation of application packages for Citrix and desktop environments, Patch and Image management, Software deployment. Should possess basic knowledge in networking and AD administration. The right candidate would have an aptitude to prioritize and execute tasks independently without escalations in a high-pressure environment Should manage the large application/OS deployment. Security Clearance (SC) Mandatory Powershell Scripting Key responsibilities (please specify if the position is an individual one or part of a team): Build, test and deploy the corporate desktop image management solution Package, test and deploy business software packages and updates to the end-user environment Execute inventory management processes of end-user hardware and software assets Create Scripting solutions within PowerShell for various administrative needs Conduct testing and evaluation of new hardware models Participate in standard image development, management, QA testing, and deployment Provide support for L2 issue escalations/tickets Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager Create Powershell scripts Application discovery/information gathering as part of packaging Build, test and deploy application packages for the desktop and Citrix environments The process of release management covering SoE, Application discovery, packaging and deployment Key Skills/Knowledge/Experience Required: Prior experience in Desktop Engineering, Patch Management, Image Management, Software Deployment - Essential. Excellent knowledge on implementation and management of Microsoft SCCM 2012 R2/Current Branch - Essential. Good knowledge on Server and Desktop Operating systems - Essential. Good knowledge on OS deployment using MDT, SCCM or any other tools - Essential. Basic knowledge on network management - Essential. Basic Knowledge on Active Directory. - Essential. Good Administration Knowledge on Microsoft System Centre Site Server and distribution point- Essential. Sound Knowledge on Software deployment through various tools- Essential. Sound Knowledge on imaging administration - Essential. Sound knowledge on OS patch management for Server and Desktop OS - Essential. Sound knowledge on Application packaging, deployment and troubleshooting. - Essential. Possess strong knowledge on OS deployment using MDT, SCCM or any other tools - Essential. Possess strong troubleshooting, reasoning and problem-solving skills - Essential. Possess strong experience in handling issues in Windows OS - Essential. Constantly seeks to improve technical knowledge and research new product capabilities - Essential. Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis - Essential. Possess excellent communication and interpersonal skills - Essential. Participate and lead, when needed, the project meetings with the customer - Essential. Although this role is remote you will be required to go to client meetings in Gloucester
Dec 18, 2022
Contractor
Current SC Clearance is mandatory Job Purpose and primary objectives: Microsoft Deployment SME will be responsible for creation of application packages for Citrix and desktop environments, Patch and Image management, Software deployment. Should possess basic knowledge in networking and AD administration. The right candidate would have an aptitude to prioritize and execute tasks independently without escalations in a high-pressure environment Should manage the large application/OS deployment. Security Clearance (SC) Mandatory Powershell Scripting Key responsibilities (please specify if the position is an individual one or part of a team): Build, test and deploy the corporate desktop image management solution Package, test and deploy business software packages and updates to the end-user environment Execute inventory management processes of end-user hardware and software assets Create Scripting solutions within PowerShell for various administrative needs Conduct testing and evaluation of new hardware models Participate in standard image development, management, QA testing, and deployment Provide support for L2 issue escalations/tickets Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager Create Powershell scripts Application discovery/information gathering as part of packaging Build, test and deploy application packages for the desktop and Citrix environments The process of release management covering SoE, Application discovery, packaging and deployment Key Skills/Knowledge/Experience Required: Prior experience in Desktop Engineering, Patch Management, Image Management, Software Deployment - Essential. Excellent knowledge on implementation and management of Microsoft SCCM 2012 R2/Current Branch - Essential. Good knowledge on Server and Desktop Operating systems - Essential. Good knowledge on OS deployment using MDT, SCCM or any other tools - Essential. Basic knowledge on network management - Essential. Basic Knowledge on Active Directory. - Essential. Good Administration Knowledge on Microsoft System Centre Site Server and distribution point- Essential. Sound Knowledge on Software deployment through various tools- Essential. Sound Knowledge on imaging administration - Essential. Sound knowledge on OS patch management for Server and Desktop OS - Essential. Sound knowledge on Application packaging, deployment and troubleshooting. - Essential. Possess strong knowledge on OS deployment using MDT, SCCM or any other tools - Essential. Possess strong troubleshooting, reasoning and problem-solving skills - Essential. Possess strong experience in handling issues in Windows OS - Essential. Constantly seeks to improve technical knowledge and research new product capabilities - Essential. Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis - Essential. Possess excellent communication and interpersonal skills - Essential. Participate and lead, when needed, the project meetings with the customer - Essential. Although this role is remote you will be required to go to client meetings in Gloucester
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Infrastructure Engineer Infrastructure Engineer Roles location is Peterborough or London. £55-70k This role is hybrid - average 2 days a week in the office. * Server Management, including Citrix, Virtualisation, Active Directory, Group Policy, Domain Name System (DNS), File/Print Servers, PKI infrastructure and the Windows OS family. * Support, install, maintain, and troubleshoot server, storage and related software for data centre infrastructure. * Monitor server and storage infrastructure for failures and performance problems. * Administer the corporate back up system. * Work with internal business units to research, evaluate, test, pilot, document, implement and transition into support teams new software and hardware. * Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements. * Escalate and work with vendors when required * Provide technical assistance and co-ordinate with business owners to complete project requirements and act as point of technical escalation and expertise. * Implement and administer scheduled tasks. * Identify and escalate service issues accordingly. * Verify, approve, recommend and deploy changes via the ITIL change management process. * Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. * Proactively maintain and develop technical accreditations, knowledge, skills and experience through vendor contact, industry sources, formalised training and development plan. * Work with Internal IT consultants to better understand issues and solutions. Essential - At least 5 years' experience in a similar SLA driven support role - Proven customer service skills - Proven experience in supporting complex server and storage infrastructure, delivering projects and associated changes. - Industry recognised qualifications in relevant areas of current Microsoft Server operating systems - Solid understanding of virtualisation technologies - Solid understanding of server, storage and backup technologies - Solid understanding of Cloud technologies - Solid understanding of Citrix Workplace - Virtual Apps and Desktops - Knowledge of IT security concepts and best practice - ITIL Service Operations Framework (Incident, Change, Problem and Major Incident Management) Desirable - Hands on knowledge of VMware environments - 6.7+ - Hands on knowledge of SAN storage - Hands on knowledge of Microsoft Exchange and SQL Server - Hands on knowledge of Azure - Hands on knowledge of Terraform - Knowledge of Server Hardware - PowerShell Scripting - Microsoft Clustering - Public Cloud exposure - Exposure to Linux OS (ie Debian/Ubuntu) - Understanding of Networking fundamentals Personal Attributes - Strong team player - Good communication skills, verbal and written up to and including C level - Punctual and reliable - Positive, enthusiastic and supportive individual - Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary - Ability to work under pressure - Interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. - Willingness to travel to Client based sites and data centres and operate outside of core hours as and when required. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 17, 2022
Full time
Infrastructure Engineer Infrastructure Engineer Roles location is Peterborough or London. £55-70k This role is hybrid - average 2 days a week in the office. * Server Management, including Citrix, Virtualisation, Active Directory, Group Policy, Domain Name System (DNS), File/Print Servers, PKI infrastructure and the Windows OS family. * Support, install, maintain, and troubleshoot server, storage and related software for data centre infrastructure. * Monitor server and storage infrastructure for failures and performance problems. * Administer the corporate back up system. * Work with internal business units to research, evaluate, test, pilot, document, implement and transition into support teams new software and hardware. * Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements. * Escalate and work with vendors when required * Provide technical assistance and co-ordinate with business owners to complete project requirements and act as point of technical escalation and expertise. * Implement and administer scheduled tasks. * Identify and escalate service issues accordingly. * Verify, approve, recommend and deploy changes via the ITIL change management process. * Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. * Proactively maintain and develop technical accreditations, knowledge, skills and experience through vendor contact, industry sources, formalised training and development plan. * Work with Internal IT consultants to better understand issues and solutions. Essential - At least 5 years' experience in a similar SLA driven support role - Proven customer service skills - Proven experience in supporting complex server and storage infrastructure, delivering projects and associated changes. - Industry recognised qualifications in relevant areas of current Microsoft Server operating systems - Solid understanding of virtualisation technologies - Solid understanding of server, storage and backup technologies - Solid understanding of Cloud technologies - Solid understanding of Citrix Workplace - Virtual Apps and Desktops - Knowledge of IT security concepts and best practice - ITIL Service Operations Framework (Incident, Change, Problem and Major Incident Management) Desirable - Hands on knowledge of VMware environments - 6.7+ - Hands on knowledge of SAN storage - Hands on knowledge of Microsoft Exchange and SQL Server - Hands on knowledge of Azure - Hands on knowledge of Terraform - Knowledge of Server Hardware - PowerShell Scripting - Microsoft Clustering - Public Cloud exposure - Exposure to Linux OS (ie Debian/Ubuntu) - Understanding of Networking fundamentals Personal Attributes - Strong team player - Good communication skills, verbal and written up to and including C level - Punctual and reliable - Positive, enthusiastic and supportive individual - Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary - Ability to work under pressure - Interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. - Willingness to travel to Client based sites and data centres and operate outside of core hours as and when required. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Desktop Support Analyst 2nd Line Support Technician Type: Permanent Location: Euston (on site) Salary: Up to £30,000 per Annum Desktop Support Analyst will be working within the onsite Desktop Team and utilises the following; Windows Desktop operating systems knowledge, deployment tools of SCCM, MS Office, Citrix Client, builds, testing, Group policy, AD High Level, Office 365. This gives an overview of the technologies involved. You will report into the Desktop Team Leader, and receive guidance and mentoring from this person. In order to be suitable for this role you should be able to perform a complex range of technical work activities either remotely or at customer side to meet business and customer requirements. Have the ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. You will also Support project delivery aims and objectives Ensure all changes to estate are reflected in support documentation Participate in the on-call rota among the team and fall into the shift pattern to allow the Desktop Team Leader to allow for leave, sickness, training etc. Experience required: Essential Windows 10 AD (High Level) Office 365 Account Creation Windows 7&10 Microsoft Mobile devices - Intune or another MDM Desirable Windows Server 2012/2016, Virtualisation IP Networks, switches & Cabling. If you would like to be considered for this great opportunity and have a minimum of 2 years experience then please apply below. Desktop Support Analyst / 2nd Line Support Technician / IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support / Second Line Support
Dec 17, 2022
Full time
Desktop Support Analyst 2nd Line Support Technician Type: Permanent Location: Euston (on site) Salary: Up to £30,000 per Annum Desktop Support Analyst will be working within the onsite Desktop Team and utilises the following; Windows Desktop operating systems knowledge, deployment tools of SCCM, MS Office, Citrix Client, builds, testing, Group policy, AD High Level, Office 365. This gives an overview of the technologies involved. You will report into the Desktop Team Leader, and receive guidance and mentoring from this person. In order to be suitable for this role you should be able to perform a complex range of technical work activities either remotely or at customer side to meet business and customer requirements. Have the ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. You will also Support project delivery aims and objectives Ensure all changes to estate are reflected in support documentation Participate in the on-call rota among the team and fall into the shift pattern to allow the Desktop Team Leader to allow for leave, sickness, training etc. Experience required: Essential Windows 10 AD (High Level) Office 365 Account Creation Windows 7&10 Microsoft Mobile devices - Intune or another MDM Desirable Windows Server 2012/2016, Virtualisation IP Networks, switches & Cabling. If you would like to be considered for this great opportunity and have a minimum of 2 years experience then please apply below. Desktop Support Analyst / 2nd Line Support Technician / IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support / Second Line Support
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. This role will include onsite work at client locations across the London area. Technologies: - Citrix - Office 365 - Microsoft 365 - Azure More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. Job Purpose You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
Dec 02, 2022
Full time
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. This role will include onsite work at client locations across the London area. Technologies: - Citrix - Office 365 - Microsoft 365 - Azure More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. Job Purpose You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
