Philanthropy Manager 12 Month Fixed Term Contract £43,850 - £47,723 pa City of London E1 8QS and we are a hybrid working organisation This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week. Remote contracts would not be considered for this role. Purpose of Role This is a new role at an exciting time of development within the philanthropy programme it presents a great opportunity for you to contribute to our growth as we invest in the programme and work towards new and ambitious targets. As our Philanthropy Manager, you will build and manage a healthy major donor portfolio to increase five and six figure income from individual donors and family trusts for Comic Relief. With excellent relationship development skills and experience in securing major donations, you will increase support for our annual major campaigns, thematic funding, and our newly launched major giving product. In a creative and dynamic organisation, you will devise and deliver a calendar of engaging and unique cultivation events and communications that reflect our brand and showcase the brilliant work of our funded partners. Working within an ambitious team, you will have the support of our Prospect Research Manager to identify new prospects, and the Individual Giving Manager and Data Team to develop a streamlined donor journey cultivating supporters from the wider fundraising programmes. Your contribution will be pivotal in transforming lives and helping us achieve our goal of a Just World Free From Poverty . Key responsibilities: Portfolio Management Represent the organisation to a high-level and establish excellent, trusting relationships with donors and prospects through 121 relationship development Deliver high quality, bespoke donor communications and cultivation plans. Manage the pipeline using best practise moves management. Deliver monthly pipeline reviews in collaboration with the Prospect Research Manager through accurate reporting and analysis. Maintain accurate systems and processes to support the recording of donor data, communications, and donation tracking and reporting. Continually feed the pipeline by prospecting from external and internal sources. Develop a seamless donor journey across IG channels through to the portfolio. Philanthropy programme delivery Delivery high quality cultivation events and activities that attract new support and develop existing donors. Work with the Philanthropy Lead to secure support for and deliver the new major giving product. Support the Philanthropy Lead in delivering cultivation activities to secure seven figure donations. Work with the Philanthropy Lead to further shape and refine the philanthropy strategy, developing the programme together to achieve our inspiring 5-year goals. Income and targets Achieve annual income targets. Set and achieve targets for moves management and pipeline growth with support from Prospect Research Manager. Cross-team collaboration Work with Funding Team to identify theme-specific gift opportunities. Work with the IG, Storytelling, Challenges and Production teams to deliver adapted major donor appeals to support our major annual campaigns (Red Nose Day, Winter Appeal, Celebrity Challenges) Work with our Finance Associate and data team to ensure accurate tracking and reporting of income Work with our Web team to create a new philanthropy webpage and oversee the philanthropy sections in the development of our new website. Work with the Social Media team to increase philanthropic messaging and storytelling across LinkedIn and sector socials. Sector Knowledge Monitor trends and best-practise in philanthropy and family giving vehicles. Monitor trends in the UK and global funding environment, specifically next generation donors, wealth advisors, intermediaries, and talent. Network with peers and others in the major giving space including wealth and philanthropy advisors Data management Coordinate with the Prospect Research Manager to conduct ethical screening and due diligence. Ensure consistency, integrity and accuracy of donor data in compliance with GDPR. Person specification Essential criteria Significant experience in securing five figure donations and managing a personal portfolio of major donors. Excellent verbal and written communicator, with the ability to communicate often complex programme and funding work in an engaging way to lay audiences. Significant experience in writing compelling cases for support and major donor appeals and proposals. Experience in creating and delivering high quality donor events. Ability to represent the organisation at a high level with external audiences. Experience in using a CRM (e.g. RaisersEdge, Salesforce, D365) including managing donor records, moves management, running queries and reports. Excellent team player with the ability to support colleagues in a fast-paced and busy environment. Ability to work proactively and manage a busy workload with a systematic approach to work. Desirable criteria Experience in securing six figure donations. Experience of Salesforce . Perks and benefits: Flexible working hours Work from home option Life Insurance Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Paid emergency leave Sabbatical Opportunities Professional development Mentoring/coaching Paid volunteer days Payroll giving Salary sacrifice Team social events Extracurricular clubs Cycle to work scheme Free fruit To apply please visit our website via the link and apply online. Comic Relief reserves the right to close the role early if a large number of applications are received. Don t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Why work at Comic Relief There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London, There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work. Disability Confident Employer As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.
Jan 14, 2026
Full time
Philanthropy Manager 12 Month Fixed Term Contract £43,850 - £47,723 pa City of London E1 8QS and we are a hybrid working organisation This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week. Remote contracts would not be considered for this role. Purpose of Role This is a new role at an exciting time of development within the philanthropy programme it presents a great opportunity for you to contribute to our growth as we invest in the programme and work towards new and ambitious targets. As our Philanthropy Manager, you will build and manage a healthy major donor portfolio to increase five and six figure income from individual donors and family trusts for Comic Relief. With excellent relationship development skills and experience in securing major donations, you will increase support for our annual major campaigns, thematic funding, and our newly launched major giving product. In a creative and dynamic organisation, you will devise and deliver a calendar of engaging and unique cultivation events and communications that reflect our brand and showcase the brilliant work of our funded partners. Working within an ambitious team, you will have the support of our Prospect Research Manager to identify new prospects, and the Individual Giving Manager and Data Team to develop a streamlined donor journey cultivating supporters from the wider fundraising programmes. Your contribution will be pivotal in transforming lives and helping us achieve our goal of a Just World Free From Poverty . Key responsibilities: Portfolio Management Represent the organisation to a high-level and establish excellent, trusting relationships with donors and prospects through 121 relationship development Deliver high quality, bespoke donor communications and cultivation plans. Manage the pipeline using best practise moves management. Deliver monthly pipeline reviews in collaboration with the Prospect Research Manager through accurate reporting and analysis. Maintain accurate systems and processes to support the recording of donor data, communications, and donation tracking and reporting. Continually feed the pipeline by prospecting from external and internal sources. Develop a seamless donor journey across IG channels through to the portfolio. Philanthropy programme delivery Delivery high quality cultivation events and activities that attract new support and develop existing donors. Work with the Philanthropy Lead to secure support for and deliver the new major giving product. Support the Philanthropy Lead in delivering cultivation activities to secure seven figure donations. Work with the Philanthropy Lead to further shape and refine the philanthropy strategy, developing the programme together to achieve our inspiring 5-year goals. Income and targets Achieve annual income targets. Set and achieve targets for moves management and pipeline growth with support from Prospect Research Manager. Cross-team collaboration Work with Funding Team to identify theme-specific gift opportunities. Work with the IG, Storytelling, Challenges and Production teams to deliver adapted major donor appeals to support our major annual campaigns (Red Nose Day, Winter Appeal, Celebrity Challenges) Work with our Finance Associate and data team to ensure accurate tracking and reporting of income Work with our Web team to create a new philanthropy webpage and oversee the philanthropy sections in the development of our new website. Work with the Social Media team to increase philanthropic messaging and storytelling across LinkedIn and sector socials. Sector Knowledge Monitor trends and best-practise in philanthropy and family giving vehicles. Monitor trends in the UK and global funding environment, specifically next generation donors, wealth advisors, intermediaries, and talent. Network with peers and others in the major giving space including wealth and philanthropy advisors Data management Coordinate with the Prospect Research Manager to conduct ethical screening and due diligence. Ensure consistency, integrity and accuracy of donor data in compliance with GDPR. Person specification Essential criteria Significant experience in securing five figure donations and managing a personal portfolio of major donors. Excellent verbal and written communicator, with the ability to communicate often complex programme and funding work in an engaging way to lay audiences. Significant experience in writing compelling cases for support and major donor appeals and proposals. Experience in creating and delivering high quality donor events. Ability to represent the organisation at a high level with external audiences. Experience in using a CRM (e.g. RaisersEdge, Salesforce, D365) including managing donor records, moves management, running queries and reports. Excellent team player with the ability to support colleagues in a fast-paced and busy environment. Ability to work proactively and manage a busy workload with a systematic approach to work. Desirable criteria Experience in securing six figure donations. Experience of Salesforce . Perks and benefits: Flexible working hours Work from home option Life Insurance Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Paid emergency leave Sabbatical Opportunities Professional development Mentoring/coaching Paid volunteer days Payroll giving Salary sacrifice Team social events Extracurricular clubs Cycle to work scheme Free fruit To apply please visit our website via the link and apply online. Comic Relief reserves the right to close the role early if a large number of applications are received. Don t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Why work at Comic Relief There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London, There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work. Disability Confident Employer As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.
Indoamerican Refugee and Migrant Organisation (IRMO)
We are looking for a creative communications professional with an interest in monitoring, evaluation, and learning (MEL), or vice versa. You will help embed more consistent, robust approaches to evidence, learning and communications across the organisation, with the aim of improving service quality and better demonstrating our impact to our community, partners and funders. This is a 12-month fixed-term role, with the primary goal of strengthening our communications and supporting our MEL processes across the organisation. There may be potential to extend the contract, depending on organisational needs and funding. You will be well supported by the Head of Programmes and Impact and work closely with Programme Managers to support the collection of impact data in meaningful ways not just to meet funder requirements, but to inform learning and improve delivery. You ll work closely with our Advocacy, Research and Campaigns manager to support the delivery of strategic communications and will play a key role in communicating our impact - using our branding guidelines - via social media channels, our website and internally. This is a great opportunity for someone who is excited about making data meaningful and useful for social justice work and understands the power of communicating impact via visual and social media. You are comfortable working in multicultural and multilingual settings and have a track record of working in MEL or in communications. While we re looking for someone who can take initiative and contribute from early on, we ll make sure you have the support you need to get to know our work and succeed in the role. Key responsibilities Communications Take a lead on content creation for IRMO s social media and website, writing engaging, accessible copy and creating engaging visuals suitable for a range of audiences Work with the programmes team to create impactful content communicating impact data and learnings to all IRMO stakeholders Support with the management of IRMO s website Helping to build an internal understanding of how effectively evaluating our activities supports the delivery of our communications and wider organisational objectives Monitoring, Evaluation and Learning Support teams with day-to-day data collection, in line with project and funding requirements. Collect qualitative data to generate useful insight and evidence e.g. through interviews or case studies Contribute to funding applications with relevant data and impact evidence. Support the coordination of external impact reporting to funders and stakeholders Support quarterly and annual reporting across programme areas Support internal learning processes through participatory evaluations, feedback tools and workshops Person specification Essential Excellent verbal and written communication skills in English and good communication skills in Spanish or Portuguese 2+ years experience in a MEL, research or communications role, ideally in a community or non-profit setting Strong analytical skills, including experience using digital tools to manage and analyse data such as spreadsheets, databases and survey platforms Excellent interpersonal skills able to work collaboratively, build relationships across teams Commitment to IRMO s values, including anti-racism, anti-oppression, and community-led approaches, and an understanding of the issues facing migrant communities in the UK particularly Latin Americans Desirable Experience in using Canva, Adobe tools or similar to design engaging and creative graphics for social media or printed materials Experience using CRM systems such as Views, Salesforce or Dynamics 365 Experience working with both quantitative and qualitative data to generate learning, demonstrate impact and inform-decision making Experience facilitating learning and reflection processes, supporting services to adapt based on evidence Understanding of data protection standards (including GDPR) and ethical MEL or communications practices We aim at all times to recruit the person most suited to the job and welcome applications from people of all backgrounds. We particularly encourage applications from people who identify as members of minoritised groups, and from Latin Americans and people with lived experience of the immigration and asylum system, to reflect the community we serve.
Jan 14, 2026
Full time
We are looking for a creative communications professional with an interest in monitoring, evaluation, and learning (MEL), or vice versa. You will help embed more consistent, robust approaches to evidence, learning and communications across the organisation, with the aim of improving service quality and better demonstrating our impact to our community, partners and funders. This is a 12-month fixed-term role, with the primary goal of strengthening our communications and supporting our MEL processes across the organisation. There may be potential to extend the contract, depending on organisational needs and funding. You will be well supported by the Head of Programmes and Impact and work closely with Programme Managers to support the collection of impact data in meaningful ways not just to meet funder requirements, but to inform learning and improve delivery. You ll work closely with our Advocacy, Research and Campaigns manager to support the delivery of strategic communications and will play a key role in communicating our impact - using our branding guidelines - via social media channels, our website and internally. This is a great opportunity for someone who is excited about making data meaningful and useful for social justice work and understands the power of communicating impact via visual and social media. You are comfortable working in multicultural and multilingual settings and have a track record of working in MEL or in communications. While we re looking for someone who can take initiative and contribute from early on, we ll make sure you have the support you need to get to know our work and succeed in the role. Key responsibilities Communications Take a lead on content creation for IRMO s social media and website, writing engaging, accessible copy and creating engaging visuals suitable for a range of audiences Work with the programmes team to create impactful content communicating impact data and learnings to all IRMO stakeholders Support with the management of IRMO s website Helping to build an internal understanding of how effectively evaluating our activities supports the delivery of our communications and wider organisational objectives Monitoring, Evaluation and Learning Support teams with day-to-day data collection, in line with project and funding requirements. Collect qualitative data to generate useful insight and evidence e.g. through interviews or case studies Contribute to funding applications with relevant data and impact evidence. Support the coordination of external impact reporting to funders and stakeholders Support quarterly and annual reporting across programme areas Support internal learning processes through participatory evaluations, feedback tools and workshops Person specification Essential Excellent verbal and written communication skills in English and good communication skills in Spanish or Portuguese 2+ years experience in a MEL, research or communications role, ideally in a community or non-profit setting Strong analytical skills, including experience using digital tools to manage and analyse data such as spreadsheets, databases and survey platforms Excellent interpersonal skills able to work collaboratively, build relationships across teams Commitment to IRMO s values, including anti-racism, anti-oppression, and community-led approaches, and an understanding of the issues facing migrant communities in the UK particularly Latin Americans Desirable Experience in using Canva, Adobe tools or similar to design engaging and creative graphics for social media or printed materials Experience using CRM systems such as Views, Salesforce or Dynamics 365 Experience working with both quantitative and qualitative data to generate learning, demonstrate impact and inform-decision making Experience facilitating learning and reflection processes, supporting services to adapt based on evidence Understanding of data protection standards (including GDPR) and ethical MEL or communications practices We aim at all times to recruit the person most suited to the job and welcome applications from people of all backgrounds. We particularly encourage applications from people who identify as members of minoritised groups, and from Latin Americans and people with lived experience of the immigration and asylum system, to reflect the community we serve.
Marketing Manager - London Location : Canary Wharf (hybrid) Salary: 55k + excellent benefits (travel allowance, bonus scheme, pension, health insurance) Contract Type: Fixed Term Contract (1 Year) Starting Date: January 2026 Our client is a pioneering data centre provider that delivers secure, resilient, innovative solutions to over 2000 market-leading corporations. As the Marketing Manager, you will be at the forefront of developing and executing innovative marketing strategies that drive lead generation for the Enterprise sector. You will collaborate closely with sales, product development, and various departments to ensure alignment and maximise marketing impact. Key Responsibilities : To develop and execute marketing strategies and campaigns To generate sales leads through the development and implementation of marketing strategies To plan, execute, and manage omni channel lead generation marketing campaigns To build and maintain strong relationships with key stakeholders, including customers & partners To monitor and analyse sale lead and pipeline progress To create weekly/monthly/quarterly sales reports Develop relevant sector content to support lead generation campaigns Develop and maintain marketing material such as PowerPoint presentations, brochures and fact sheets To lead company's social media strategy delivering a highly targeted, impactful and engaging social media plan To assist with UK public and media relations, supplier management and development To lead the global social media strategy, provide support and guidance to the regional teams Essential Requirements : Proven experience in developing and delivering omni-channel marketing strategies that drive profitable growth. Familiarity with marketing approaches for sell-with or sell-through models. Strong analytical skills, creative thinking, and excellent communication abilities Ability to build and nurture strong relationships with both internal and external stakeholders. Proficiency in marketing automation tools including the following: MS Office 365 Microsoft Planner Canva Graphic Design Tool Adobe Illustrator Salesforce marketing automation system Salesforce CRM Lusha Sales Intelligence Platform LinkedIn Sales Navigator Why Join Us? If you are enthusiastic about making an impact in a dynamic environment and are ready to drive innovative marketing strategies, we encourage you to apply! Join us in shaping the future of connectivity and supporting a vital part of the global internet infrastructure. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 14, 2026
Contractor
Marketing Manager - London Location : Canary Wharf (hybrid) Salary: 55k + excellent benefits (travel allowance, bonus scheme, pension, health insurance) Contract Type: Fixed Term Contract (1 Year) Starting Date: January 2026 Our client is a pioneering data centre provider that delivers secure, resilient, innovative solutions to over 2000 market-leading corporations. As the Marketing Manager, you will be at the forefront of developing and executing innovative marketing strategies that drive lead generation for the Enterprise sector. You will collaborate closely with sales, product development, and various departments to ensure alignment and maximise marketing impact. Key Responsibilities : To develop and execute marketing strategies and campaigns To generate sales leads through the development and implementation of marketing strategies To plan, execute, and manage omni channel lead generation marketing campaigns To build and maintain strong relationships with key stakeholders, including customers & partners To monitor and analyse sale lead and pipeline progress To create weekly/monthly/quarterly sales reports Develop relevant sector content to support lead generation campaigns Develop and maintain marketing material such as PowerPoint presentations, brochures and fact sheets To lead company's social media strategy delivering a highly targeted, impactful and engaging social media plan To assist with UK public and media relations, supplier management and development To lead the global social media strategy, provide support and guidance to the regional teams Essential Requirements : Proven experience in developing and delivering omni-channel marketing strategies that drive profitable growth. Familiarity with marketing approaches for sell-with or sell-through models. Strong analytical skills, creative thinking, and excellent communication abilities Ability to build and nurture strong relationships with both internal and external stakeholders. Proficiency in marketing automation tools including the following: MS Office 365 Microsoft Planner Canva Graphic Design Tool Adobe Illustrator Salesforce marketing automation system Salesforce CRM Lusha Sales Intelligence Platform LinkedIn Sales Navigator Why Join Us? If you are enthusiastic about making an impact in a dynamic environment and are ready to drive innovative marketing strategies, we encourage you to apply! Join us in shaping the future of connectivity and supporting a vital part of the global internet infrastructure. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Sales and Customer Experience Manager Contract Type : Permanent Location: London Salary: £35-40,000pa DOE The Company A growing international business operating within a commercial, customer-driven environment is seeking an experienced Sales and Customer Experience Manager to lead and develop its customer-facing operations. The organisation is focused on delivering exceptional customer journeys while driving sustainable sales growth across multiple channels and markets. The Role The Sales and Customer Experience Manager will be responsible for leading a small but growing customer service and experience team, driving sales performance, and embedding a best-in-class customer experience strategy across the business. Reporting into senior leadership, this role will combine people management, commercial ownership, CRM oversight, and customer engagement, with scope to shape processes, systems, and team structure as the business continues to scale. The role requires a proactive, commercially minded leader who is comfortable operating in a fast-paced environment and representing the business internally and externally, including occasional international travel. Key Responsibilities Lead, coach, and develop a customer service and customer experience team (initially 2 3 people, with planned growth) Own and drive customer experience strategy across sales, service, and support functions Manage inbound and outbound sales activity, ensuring opportunities are maximised and service levels maintained Oversee CRM and ticketing platforms, ensuring data accuracy, workflow efficiency, and KPI performance Act as escalation point for complex customer issues, ensuring timely and professional resolution Analyse customer data, trends, and feedback to identify improvements and commercial opportunities Work cross-functionally with operations, marketing, and leadership teams to align customer and sales objectives Develop, monitor, and report on key performance indicators related to sales performance and customer satisfaction Support the implementation and optimisation of systems, processes, and customer-facing tools Represent the business with customers, partners, and stakeholders, including international travel where required About You Proven experience managing customer service, customer experience, or sales teams Strong background in driving both commercial performance and customer satisfaction Hands-on experience with Zendesk, or confident working with other CRMs, ERPs, or sales platforms Demonstrated ability to lead, motivate, and develop people in a customer-facing environment Commercially astute with a proactive, solutions-focused mindset Confident communicator with strong stakeholder management skills Comfortable working autonomously and influencing at senior levels Adaptable and resilient, able to operate effectively in a changing environment Willing and able to travel internationally on an occasional basis What s On Offer Competitive salary aligned to experience and capability Opportunity to build and scale a customer experience function High level of autonomy and influence within the business Exposure to senior leadership and international markets Long-term career progression within a growing organisation
Jan 14, 2026
Full time
Job Title: Sales and Customer Experience Manager Contract Type : Permanent Location: London Salary: £35-40,000pa DOE The Company A growing international business operating within a commercial, customer-driven environment is seeking an experienced Sales and Customer Experience Manager to lead and develop its customer-facing operations. The organisation is focused on delivering exceptional customer journeys while driving sustainable sales growth across multiple channels and markets. The Role The Sales and Customer Experience Manager will be responsible for leading a small but growing customer service and experience team, driving sales performance, and embedding a best-in-class customer experience strategy across the business. Reporting into senior leadership, this role will combine people management, commercial ownership, CRM oversight, and customer engagement, with scope to shape processes, systems, and team structure as the business continues to scale. The role requires a proactive, commercially minded leader who is comfortable operating in a fast-paced environment and representing the business internally and externally, including occasional international travel. Key Responsibilities Lead, coach, and develop a customer service and customer experience team (initially 2 3 people, with planned growth) Own and drive customer experience strategy across sales, service, and support functions Manage inbound and outbound sales activity, ensuring opportunities are maximised and service levels maintained Oversee CRM and ticketing platforms, ensuring data accuracy, workflow efficiency, and KPI performance Act as escalation point for complex customer issues, ensuring timely and professional resolution Analyse customer data, trends, and feedback to identify improvements and commercial opportunities Work cross-functionally with operations, marketing, and leadership teams to align customer and sales objectives Develop, monitor, and report on key performance indicators related to sales performance and customer satisfaction Support the implementation and optimisation of systems, processes, and customer-facing tools Represent the business with customers, partners, and stakeholders, including international travel where required About You Proven experience managing customer service, customer experience, or sales teams Strong background in driving both commercial performance and customer satisfaction Hands-on experience with Zendesk, or confident working with other CRMs, ERPs, or sales platforms Demonstrated ability to lead, motivate, and develop people in a customer-facing environment Commercially astute with a proactive, solutions-focused mindset Confident communicator with strong stakeholder management skills Comfortable working autonomously and influencing at senior levels Adaptable and resilient, able to operate effectively in a changing environment Willing and able to travel internationally on an occasional basis What s On Offer Competitive salary aligned to experience and capability Opportunity to build and scale a customer experience function High level of autonomy and influence within the business Exposure to senior leadership and international markets Long-term career progression within a growing organisation
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Jan 14, 2026
Full time
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
About The Role Area Sales Manager-Covering Swindon Area. Up to £50,000 Basic DOE, Realistic OTE 80k - (Uncapped Commission) + Company car Full time hours. Based from home, regional role covering Carfinance 247 are the leading online Car Finance broker in the UK, specialising in providing customers with Car Finance through our Manchester Head our rapidly expanding motor dealer channel. This is a new and rapidly growing area of our business and consequently we are developing a team of Field Sales Professionals who will pro-actively grow the motor dealer channel for us. As a Area Sales Representative, you will manage a territory and work with an internal Relationship Manager to develop the region. You will work with existing Dealers who we already have an excellent relationship with and build new relationships to provide increased penetration of partners within your area. Your focus will be on maximising leads and revenue from existing partners but also growing and introducing new dealers to the benefits of working with CF247. This is a new team and offers a real opportunity to drive both your career and our business forward. Responsibilities for the Area Sales Manager: Managing and developing a regional area in the UK. Pro-actively acquire new motor dealer partners for CF247. Work with existing motor dealers who build a relationship and position CF247 within their finance offering. Liaise with internal sales and delivery teams to ensure we are providing a market leading service. Achieve monthly, quarterly, and annual sales targets. Use and update the CRM system to manage activity and pipeline. Conduct business reviews to ensure we are providing an exceptional service and meeting regulatory obligations. Attend Head Office meetings 1 day per quarter About You A proven track record of selling into the Motor Trade. Experience of account management and business development in motor finance is desirable. A pro-active individual who drives high levels of quality activity to ensure individual and business targets are met. A track record of working to and achieving against targets. An excellent communicator who builds strong relationships with customers. A new business sales developer who can win and maintain business. Excellent negotiating and influencing skills. Enjoys working in a fast paced, entrepreneurial environment. About Us Benefits Uncapped commission. Company car - BMW I4. Subsidised Onsite Parking. A great working environment with free fruit and juice bars. Birthday off! Onsite Gym. Free transport to and from Piccadilly station. Free Barista bar serving teas and coffees. Excellent career progression. About Us: At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK's fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent. As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Jan 14, 2026
Full time
About The Role Area Sales Manager-Covering Swindon Area. Up to £50,000 Basic DOE, Realistic OTE 80k - (Uncapped Commission) + Company car Full time hours. Based from home, regional role covering Carfinance 247 are the leading online Car Finance broker in the UK, specialising in providing customers with Car Finance through our Manchester Head our rapidly expanding motor dealer channel. This is a new and rapidly growing area of our business and consequently we are developing a team of Field Sales Professionals who will pro-actively grow the motor dealer channel for us. As a Area Sales Representative, you will manage a territory and work with an internal Relationship Manager to develop the region. You will work with existing Dealers who we already have an excellent relationship with and build new relationships to provide increased penetration of partners within your area. Your focus will be on maximising leads and revenue from existing partners but also growing and introducing new dealers to the benefits of working with CF247. This is a new team and offers a real opportunity to drive both your career and our business forward. Responsibilities for the Area Sales Manager: Managing and developing a regional area in the UK. Pro-actively acquire new motor dealer partners for CF247. Work with existing motor dealers who build a relationship and position CF247 within their finance offering. Liaise with internal sales and delivery teams to ensure we are providing a market leading service. Achieve monthly, quarterly, and annual sales targets. Use and update the CRM system to manage activity and pipeline. Conduct business reviews to ensure we are providing an exceptional service and meeting regulatory obligations. Attend Head Office meetings 1 day per quarter About You A proven track record of selling into the Motor Trade. Experience of account management and business development in motor finance is desirable. A pro-active individual who drives high levels of quality activity to ensure individual and business targets are met. A track record of working to and achieving against targets. An excellent communicator who builds strong relationships with customers. A new business sales developer who can win and maintain business. Excellent negotiating and influencing skills. Enjoys working in a fast paced, entrepreneurial environment. About Us Benefits Uncapped commission. Company car - BMW I4. Subsidised Onsite Parking. A great working environment with free fruit and juice bars. Birthday off! Onsite Gym. Free transport to and from Piccadilly station. Free Barista bar serving teas and coffees. Excellent career progression. About Us: At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK's fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent. As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Baltic Recruitment Services Ltd
Newton Aycliffe, County Durham
Baltic Recruitment are currently recruiting for a Permanent UK Customer Service Specialist, for a client located in Newton Aycliffe. Reporting to the Sales Director - Europe, responsible for fostering a strong working relationship with sales and operations teams, collaboratively managing a shared portfolio. Proactively ensuring the timely handling of customer requests, enhancing the overall success rate of new business opportunities. Instilling a culture of customer satisfaction by promptly addressing inquiries and complaints via telephone or email in a fast-paced environment. Always embodying The Company's core values while striving to meeting and exceeding customer expectations. UK Customer Service Specialist Main Duties & Responsibilities: Promptly responds to customer inquiries through various channels such as phone, email, chat, or social media. Proactively engages with customers and prospects to build rapport and maintain high customer satisfaction. Collaborates with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently. Ensures that customer information, interactions, and transactions are accurately recorded in the company CRM. Collaborates with sales team to understand their needs and help achieve department specific goals. Assists customers with placing orders, tracking shipments, and resolving any issues related to the ordering process. Supports the Sales function by liaising with global suppliers to answer customer questions, request pricing, and source product samples for new projects. Assists with Quality issues, including CASE creation, and liaising with the Quality Manager for a prompt resolution. Assists customers with billing inquiries, processing payments, and resolving payment-related issues. Communicates promptly with all other impacted departments status updates and changes resulting from engagement with customers, suppliers, carriers, and other service providers. Responds promptly to requests from other departments in support of high customer service and satisfaction. Ensures sales process adoption & compliance while identifying opportunities for improvement. Participates in monthly quarterly review meetings (QRM) and assists with the onboarding of new customer opportunities. Assists sales team with administrative tasks for core processes, such as RFQ's, Proposals, and Cases. Stays informed about new products, services, and industry trends. Assists sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork. Proactively follows up with customers to ensure satisfaction after a purchase or problem resolution. Analyzes sales and inventory data to identify trends and opportunities for improvement. Maintains customer confidentiality and ensures customer service activities align with company policies and guidelines. Meets regularly with the Sales Director of Europe to give feedback to help improve customer service culture, response time and tools to improve customer's experience. Represents company in a positive, professional, and enthusiastic manner when working with suppliers, customers, carriers, service providers, and other employees. Assists with other projects or tasks as assigned. Attends company sponsored training as required for department. Communicates fully with Sales Director of Europe, including participation in regular one-on-ones. UK Customer Service Specialist Applicants: Minimum of 3-5 years' Customer Service experience with a record of excellence. Effectively communicates both orally and in writing to internal and external parties. Proficient in time management, organization, and problem-solving skills. Ability to measure against standards, communicate performance issues, and provide recommendations for improvement. Proficient in Microsoft Office tools. Ability to prioritize multiple projects and maintain strict deadlines. Ability to work independently with limited supervision. Ability to see a job or project through to final completion. Ability to work in a team environment. Excellent Listening Skills. Results-Driven. Ability to Work in Fast-Paced Environment. Company Benefits: Weekends Free to Spend with Family & Friends. Leadership Development Training. 100% Paid Private Employee Benefits: Medical, Dental, Life Assurance. Paid Time Off 20-30 Days a year based on tenure. Paid Floating Holiday for your Birthday. Salary is 24,500 - 32,000 . Working hours are 8:00am-4:30pm, Monday-Friday.
Jan 13, 2026
Full time
Baltic Recruitment are currently recruiting for a Permanent UK Customer Service Specialist, for a client located in Newton Aycliffe. Reporting to the Sales Director - Europe, responsible for fostering a strong working relationship with sales and operations teams, collaboratively managing a shared portfolio. Proactively ensuring the timely handling of customer requests, enhancing the overall success rate of new business opportunities. Instilling a culture of customer satisfaction by promptly addressing inquiries and complaints via telephone or email in a fast-paced environment. Always embodying The Company's core values while striving to meeting and exceeding customer expectations. UK Customer Service Specialist Main Duties & Responsibilities: Promptly responds to customer inquiries through various channels such as phone, email, chat, or social media. Proactively engages with customers and prospects to build rapport and maintain high customer satisfaction. Collaborates with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently. Ensures that customer information, interactions, and transactions are accurately recorded in the company CRM. Collaborates with sales team to understand their needs and help achieve department specific goals. Assists customers with placing orders, tracking shipments, and resolving any issues related to the ordering process. Supports the Sales function by liaising with global suppliers to answer customer questions, request pricing, and source product samples for new projects. Assists with Quality issues, including CASE creation, and liaising with the Quality Manager for a prompt resolution. Assists customers with billing inquiries, processing payments, and resolving payment-related issues. Communicates promptly with all other impacted departments status updates and changes resulting from engagement with customers, suppliers, carriers, and other service providers. Responds promptly to requests from other departments in support of high customer service and satisfaction. Ensures sales process adoption & compliance while identifying opportunities for improvement. Participates in monthly quarterly review meetings (QRM) and assists with the onboarding of new customer opportunities. Assists sales team with administrative tasks for core processes, such as RFQ's, Proposals, and Cases. Stays informed about new products, services, and industry trends. Assists sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork. Proactively follows up with customers to ensure satisfaction after a purchase or problem resolution. Analyzes sales and inventory data to identify trends and opportunities for improvement. Maintains customer confidentiality and ensures customer service activities align with company policies and guidelines. Meets regularly with the Sales Director of Europe to give feedback to help improve customer service culture, response time and tools to improve customer's experience. Represents company in a positive, professional, and enthusiastic manner when working with suppliers, customers, carriers, service providers, and other employees. Assists with other projects or tasks as assigned. Attends company sponsored training as required for department. Communicates fully with Sales Director of Europe, including participation in regular one-on-ones. UK Customer Service Specialist Applicants: Minimum of 3-5 years' Customer Service experience with a record of excellence. Effectively communicates both orally and in writing to internal and external parties. Proficient in time management, organization, and problem-solving skills. Ability to measure against standards, communicate performance issues, and provide recommendations for improvement. Proficient in Microsoft Office tools. Ability to prioritize multiple projects and maintain strict deadlines. Ability to work independently with limited supervision. Ability to see a job or project through to final completion. Ability to work in a team environment. Excellent Listening Skills. Results-Driven. Ability to Work in Fast-Paced Environment. Company Benefits: Weekends Free to Spend with Family & Friends. Leadership Development Training. 100% Paid Private Employee Benefits: Medical, Dental, Life Assurance. Paid Time Off 20-30 Days a year based on tenure. Paid Floating Holiday for your Birthday. Salary is 24,500 - 32,000 . Working hours are 8:00am-4:30pm, Monday-Friday.
An exciting opportunity with a market leading Industrial Machinery manufacturer An opportunity to take over a flagship patch with excellent potential About Our Client The Area Sales Manager is responsible for driving revenue growth and expanding market presence within an assigned geographic territory. This role focuses on developing new business opportunities, managing key customer relationships, and promoting technical solutions related to magnetic separation, metal detection, and material handling applications. The position requires a balance of strategic sales planning, technical understanding, and hands on customer engagement. Job Description Manage and grow sales within an assigned territory to meet or exceed revenue targets Develop and execute territory sales plans, including prospecting, lead generation, and account development Build and maintain strong relationships with OEMs, distributors, end users, and key decision makers Identify customer needs and recommend appropriate technical solutions for industrial applications Conduct on site visits, product demonstrations, and technical presentations Prepare and deliver sales proposals, quotations, and forecasts Collaborate with internal teams including engineering, customer service, and operations to ensure successful project execution Monitor market trends, competitor activity, and customer feedback to identify new opportunities Maintain accurate CRM records and provide regular sales reports Represent the organisation at trade shows, industry events, and customer meetings The Successful Applicant Sales experience in industrial, manufacturing, or engineered products Strong technical aptitude with the ability to understand and communicate engineered solutions Proven track record of meeting or exceeding sales targets Excellent communication, negotiation, and presentation skills Ability to work independently and manage a regional territory Willingness to travel extensively within the assigned area Experience in magnetic separation, metal detection, bulk material handling, or related industrial equipment Experience selling through distribution channels Familiarity with food, plastics, recycling, mining, or metals industries What's on Offer Competitive package depending on experience
Jan 13, 2026
Full time
An exciting opportunity with a market leading Industrial Machinery manufacturer An opportunity to take over a flagship patch with excellent potential About Our Client The Area Sales Manager is responsible for driving revenue growth and expanding market presence within an assigned geographic territory. This role focuses on developing new business opportunities, managing key customer relationships, and promoting technical solutions related to magnetic separation, metal detection, and material handling applications. The position requires a balance of strategic sales planning, technical understanding, and hands on customer engagement. Job Description Manage and grow sales within an assigned territory to meet or exceed revenue targets Develop and execute territory sales plans, including prospecting, lead generation, and account development Build and maintain strong relationships with OEMs, distributors, end users, and key decision makers Identify customer needs and recommend appropriate technical solutions for industrial applications Conduct on site visits, product demonstrations, and technical presentations Prepare and deliver sales proposals, quotations, and forecasts Collaborate with internal teams including engineering, customer service, and operations to ensure successful project execution Monitor market trends, competitor activity, and customer feedback to identify new opportunities Maintain accurate CRM records and provide regular sales reports Represent the organisation at trade shows, industry events, and customer meetings The Successful Applicant Sales experience in industrial, manufacturing, or engineered products Strong technical aptitude with the ability to understand and communicate engineered solutions Proven track record of meeting or exceeding sales targets Excellent communication, negotiation, and presentation skills Ability to work independently and manage a regional territory Willingness to travel extensively within the assigned area Experience in magnetic separation, metal detection, bulk material handling, or related industrial equipment Experience selling through distribution channels Familiarity with food, plastics, recycling, mining, or metals industries What's on Offer Competitive package depending on experience
Get Staffed Online Recruitment Limited
West Bromwich, West Midlands
E-commerce and Marketplace Manager Company Overview Our client is a UK-based supplier of premium bathroom furniture, radiators and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct E-commerce channels. Role Overview Title: E-commerce and Marketplace Manager Location: West Bromwich, West Midlands (On-site) Salary: £45,000 per annum + Performance Bonus (post-target period) Job Type: Full-time, Permanent Reports to: MD Mission: Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website); Drive traffic, enhance listings, and grow conversions through effective E-commerce strategy and digital marketing; Take operational responsibility to cater to new growth working with cross-functional teams. Key Responsibilities: Manage and update online marketplaces with accurate product information, pricing, and imagery. Optimise product listings with engaging content, relevant keywords, and SEO best practices. Develop and implement strategies to increase online traffic, conversion rates, and online sales. Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns. Ownership of Online P&L. Analyse E-commerce performance using Google Analytics and other tools to report on KPIs. Support retail partners in enhancing their online sales performance. Delivering B2B via web portal compared to existing manual order management. Coordinate with logistics and warehouse teams to ensure seamless order fulfilment. Write new and overhaul existing SOPs to suit E-commerce fulfilment alongside B2B. Ownership of WMS and Inventory Management working alongside the Warehouse Manager. Work with product, sales, and development teams to launch new product offerings. Oversee CRM, IT systems, and troubleshoot E-commerce platform issues. Deliver exceptional customer experience by managing enquiries and improving the website UX. Skills and Experience: Proven experience of minimum 5 years in E-commerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing. Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms. Understanding of SEO, PPC, and digital marketing strategies. Proficiency in Google Analytics, Search Console, and reporting tools. Deep experience with at least 1 Marketplace Amazon, eBay, B&Q, or other major marketplaces. Analytical mindset with ability to interpret and act on data insights. AI understanding and practice in E-commerce. Excellent written and verbal communication skills. Strong multitasking and project management capabilities. Knowledge of UX/UI design principles. Preferred Qualifications: Bachelor s Degree in Marketing, Business, or a related field. Experience in the bathroom, home improvement, or retail sector. Familiarity with Klaviyo, Mailchimp, or other email marketing tools. Basic knowledge of HTML/CSS for minor site adjustments. Benefits: Competitive salary and performance-based incentives. 28 Days Statutory Holidays + Birthday off. Staff discounts on products. Professional development and training opportunities. Friendly and supportive work environment. Candidate Fit This role is ideal for a hands-on E-commerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale our client s online performance.
Jan 13, 2026
Full time
E-commerce and Marketplace Manager Company Overview Our client is a UK-based supplier of premium bathroom furniture, radiators and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct E-commerce channels. Role Overview Title: E-commerce and Marketplace Manager Location: West Bromwich, West Midlands (On-site) Salary: £45,000 per annum + Performance Bonus (post-target period) Job Type: Full-time, Permanent Reports to: MD Mission: Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website); Drive traffic, enhance listings, and grow conversions through effective E-commerce strategy and digital marketing; Take operational responsibility to cater to new growth working with cross-functional teams. Key Responsibilities: Manage and update online marketplaces with accurate product information, pricing, and imagery. Optimise product listings with engaging content, relevant keywords, and SEO best practices. Develop and implement strategies to increase online traffic, conversion rates, and online sales. Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns. Ownership of Online P&L. Analyse E-commerce performance using Google Analytics and other tools to report on KPIs. Support retail partners in enhancing their online sales performance. Delivering B2B via web portal compared to existing manual order management. Coordinate with logistics and warehouse teams to ensure seamless order fulfilment. Write new and overhaul existing SOPs to suit E-commerce fulfilment alongside B2B. Ownership of WMS and Inventory Management working alongside the Warehouse Manager. Work with product, sales, and development teams to launch new product offerings. Oversee CRM, IT systems, and troubleshoot E-commerce platform issues. Deliver exceptional customer experience by managing enquiries and improving the website UX. Skills and Experience: Proven experience of minimum 5 years in E-commerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing. Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms. Understanding of SEO, PPC, and digital marketing strategies. Proficiency in Google Analytics, Search Console, and reporting tools. Deep experience with at least 1 Marketplace Amazon, eBay, B&Q, or other major marketplaces. Analytical mindset with ability to interpret and act on data insights. AI understanding and practice in E-commerce. Excellent written and verbal communication skills. Strong multitasking and project management capabilities. Knowledge of UX/UI design principles. Preferred Qualifications: Bachelor s Degree in Marketing, Business, or a related field. Experience in the bathroom, home improvement, or retail sector. Familiarity with Klaviyo, Mailchimp, or other email marketing tools. Basic knowledge of HTML/CSS for minor site adjustments. Benefits: Competitive salary and performance-based incentives. 28 Days Statutory Holidays + Birthday off. Staff discounts on products. Professional development and training opportunities. Friendly and supportive work environment. Candidate Fit This role is ideal for a hands-on E-commerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale our client s online performance.
Client Solutions Manager Location: London Reports to: Local CSM Lead Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success. Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world's largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. About the Role The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients. This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients. For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement. Key Responsibilities Campaign Strategy & Execution Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs. Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success. Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed. Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes. Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation. Client Management & Retention Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service. Proactively manage timelines, deliverables, and expectations-keeping clients and internal teams aligned throughout campaigns. Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps. Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction. Collaborate with internal teams to deliver clear insights and recommendations that support client objectives. Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results. Data Analysis & Performance Optimization Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness. Analyse campaign data to identify performance gaps and areas for optimisation. Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes. Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy. Requirements & Qualifications 3+ years of experience in digital media, preferably at a tech publisher or agency. Expertise in YouTube advertising, programmatic buying, and digital video platforms. Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting. Strong analytical skills and a data-driven approach to decision-making. Excellent verbal and written communication skills, with experience in client-facing roles. Familiarity with Salesforce or other CRM systems. Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus. Why Join Us? Take ownership of client relationships and lead strategic initiatives for global brands and agencies. Operate in a fast-paced, data-led environment where you can drive real impact. Grow your expertise in contextual and programmatic advertising solutions. Collaborate with a supportive, inclusive team that values creative thinking and continuous learning. Access clear development pathways and career progression opportunities. Enjoy a competitive salary and benefits package.
Jan 13, 2026
Full time
Client Solutions Manager Location: London Reports to: Local CSM Lead Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success. Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world's largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. About the Role The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients. This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients. For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement. Key Responsibilities Campaign Strategy & Execution Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs. Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success. Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed. Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes. Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation. Client Management & Retention Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service. Proactively manage timelines, deliverables, and expectations-keeping clients and internal teams aligned throughout campaigns. Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps. Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction. Collaborate with internal teams to deliver clear insights and recommendations that support client objectives. Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results. Data Analysis & Performance Optimization Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness. Analyse campaign data to identify performance gaps and areas for optimisation. Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes. Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy. Requirements & Qualifications 3+ years of experience in digital media, preferably at a tech publisher or agency. Expertise in YouTube advertising, programmatic buying, and digital video platforms. Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting. Strong analytical skills and a data-driven approach to decision-making. Excellent verbal and written communication skills, with experience in client-facing roles. Familiarity with Salesforce or other CRM systems. Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus. Why Join Us? Take ownership of client relationships and lead strategic initiatives for global brands and agencies. Operate in a fast-paced, data-led environment where you can drive real impact. Grow your expertise in contextual and programmatic advertising solutions. Collaborate with a supportive, inclusive team that values creative thinking and continuous learning. Access clear development pathways and career progression opportunities. Enjoy a competitive salary and benefits package.
We are looking for a Marketing Manager to join a not-for-profit organisation based in Manchester. The role requires expertise in leading marketing strategies and delivering impactful campaigns to support organisational goals. Client Details The organisation is a respected not-for-profit entity operating in Manchester. As a medium-sized organisation, it is committed to making a positive impact within the community and delivering meaningful services. Description Developing and implementing the Marketing & Social Media Strategy to support business objectives Managing marketing projects, timelines, and priorities Creating content across a range of digital and offline channels Designing marketing materials in line with brand guidelines Planning and delivering marketing campaigns Managing advertising activity across relevant platforms Overseeing day-to-day social media management and engagement Generating leads and supporting sales through effective CRM management Profile A successful Marketing Manager should have: Proven experience in developing and executing marketing strategies. Strong understanding of digital marketing tools and techniques. Excellent project management and organisational skills. Ability to analyse data and translate insights into actionable plans. Strong communication and collaboration abilities. Knowledge of the not-for-profit sector is advantageous. Job Offer Daily rate of 160 - 170, paid in GBP. Opportunity to work with a respected not-for-profit organisation in Manchester. Temporary contract offering flexibility and valuable experience. Engaging and supportive work environment. If you are an experienced Marketing Manager ready to make a difference in the not-for-profit sector, we encourage you to apply today!
Jan 12, 2026
Seasonal
We are looking for a Marketing Manager to join a not-for-profit organisation based in Manchester. The role requires expertise in leading marketing strategies and delivering impactful campaigns to support organisational goals. Client Details The organisation is a respected not-for-profit entity operating in Manchester. As a medium-sized organisation, it is committed to making a positive impact within the community and delivering meaningful services. Description Developing and implementing the Marketing & Social Media Strategy to support business objectives Managing marketing projects, timelines, and priorities Creating content across a range of digital and offline channels Designing marketing materials in line with brand guidelines Planning and delivering marketing campaigns Managing advertising activity across relevant platforms Overseeing day-to-day social media management and engagement Generating leads and supporting sales through effective CRM management Profile A successful Marketing Manager should have: Proven experience in developing and executing marketing strategies. Strong understanding of digital marketing tools and techniques. Excellent project management and organisational skills. Ability to analyse data and translate insights into actionable plans. Strong communication and collaboration abilities. Knowledge of the not-for-profit sector is advantageous. Job Offer Daily rate of 160 - 170, paid in GBP. Opportunity to work with a respected not-for-profit organisation in Manchester. Temporary contract offering flexibility and valuable experience. Engaging and supportive work environment. If you are an experienced Marketing Manager ready to make a difference in the not-for-profit sector, we encourage you to apply today!
Search for a particular role, or use the filters to refine results and find the position that's right for you. The DistributionChannel Manager is the primary relationship owner and business driver for a dedicated portfolio of third-party distributors in the EMEA region, working with partners to execute our indirect sales strategy and achieving high-volume growth. The role is responsible for transforming assigned distributors into a motivated, skilled, and self-sufficient sales engine. This includes day-to-day partner engagement, joint business planning, sales enablement and training, pipeline development and monitoring, and ensuring partners are fully equipped to succeed. This is a hands on, commercially driven role that relies on strong relationship building and influence to deliver results. The role focuses on managing strategic partnerships and driving business growth through effective planning and execution. This includes overseeing the commercial relationship with assigned distributors, ensuring revenue targets are met, and implementing joint business plans with clear sales and adoption goals. Regular performance reviews, pipeline calls, and quarterly business reviews help track progress and identify new opportunities. Acting as the voice of the partner within the organization, the role ensures issues are resolved promptly and compliance with ethical standards is maintained. Additionally, the position emphasizes enabling partner sales teams through training, motivation, and incentive programs to prioritize company solutions. It involves managing accurate sales pipelines and forecasts, collaborating on demand and supply planning, and supporting pricing and contract renewals. The role also coordinates marketing campaigns with partners to maximize ROI and serves as the first point of escalation for post sales issues, ensuring smooth operations and customer satisfaction. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. About You To be successful in this role, you will ideally have/be: Significant experience in channel sales, distribution management, or business development, preferably within the publishing, EdTech or IT sectors. Proven experience managing third party distributors and a quantifiable track record of meeting or exceeding sales targets. Strong commercial acumen with a clear understanding of channel economics, partner margins, and incentive structures. Confident and compelling presenter and trainer. The ability to build strong, trust based relationships and loyalty with external partners. Translate complex product information into compelling sales narratives and deliver engaging training sessions. Highly numerate and commercially focused, with a relentless drive to hit sales targets. Disciplined in managing pipeline, forecasts, and partner performance metrics. Experience working in a high volume, transactional sales environment. Proficiency with CRM systems (e.g., Salesforce) for pipeline and forecast management. Experience in the local education market with pre existing relationships. We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3 days) and a 35 hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of a discretionary annual payment. Please see our Rewards and Recognition page for more information. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Jan 12, 2026
Full time
Search for a particular role, or use the filters to refine results and find the position that's right for you. The DistributionChannel Manager is the primary relationship owner and business driver for a dedicated portfolio of third-party distributors in the EMEA region, working with partners to execute our indirect sales strategy and achieving high-volume growth. The role is responsible for transforming assigned distributors into a motivated, skilled, and self-sufficient sales engine. This includes day-to-day partner engagement, joint business planning, sales enablement and training, pipeline development and monitoring, and ensuring partners are fully equipped to succeed. This is a hands on, commercially driven role that relies on strong relationship building and influence to deliver results. The role focuses on managing strategic partnerships and driving business growth through effective planning and execution. This includes overseeing the commercial relationship with assigned distributors, ensuring revenue targets are met, and implementing joint business plans with clear sales and adoption goals. Regular performance reviews, pipeline calls, and quarterly business reviews help track progress and identify new opportunities. Acting as the voice of the partner within the organization, the role ensures issues are resolved promptly and compliance with ethical standards is maintained. Additionally, the position emphasizes enabling partner sales teams through training, motivation, and incentive programs to prioritize company solutions. It involves managing accurate sales pipelines and forecasts, collaborating on demand and supply planning, and supporting pricing and contract renewals. The role also coordinates marketing campaigns with partners to maximize ROI and serves as the first point of escalation for post sales issues, ensuring smooth operations and customer satisfaction. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. About You To be successful in this role, you will ideally have/be: Significant experience in channel sales, distribution management, or business development, preferably within the publishing, EdTech or IT sectors. Proven experience managing third party distributors and a quantifiable track record of meeting or exceeding sales targets. Strong commercial acumen with a clear understanding of channel economics, partner margins, and incentive structures. Confident and compelling presenter and trainer. The ability to build strong, trust based relationships and loyalty with external partners. Translate complex product information into compelling sales narratives and deliver engaging training sessions. Highly numerate and commercially focused, with a relentless drive to hit sales targets. Disciplined in managing pipeline, forecasts, and partner performance metrics. Experience working in a high volume, transactional sales environment. Proficiency with CRM systems (e.g., Salesforce) for pipeline and forecast management. Experience in the local education market with pre existing relationships. We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3 days) and a 35 hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of a discretionary annual payment. Please see our Rewards and Recognition page for more information. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Head of Marketing London Perm 55-65K A well-established, multi-site hospitality group behind several high-profile dining destinations in Central London is looking for a Head of Marketing to lead brand and growth strategy across its portfolio. This is a senior, hands-on role for a commercially minded marketer who thrives in fast-paced, experience-led environments and knows how to turn brand awareness into bookings. The role: You ll take ownership of the full marketing mix, leading strategy and execution across digital, campaigns, partnerships and PR, while managing a small in-house team and external agencies. Key responsibilities include: Setting and delivering the group-wide marketing strategy across multiple venues Planning and executing high-impact, omnichannel campaigns for seasonal and flagship events Managing paid media across Google and Meta to drive measurable results Leading digital activity including SEO, PPC, CRM/email and website content Overseeing launches, VIP events and media collaborations Managing budgets, reporting on ROI and tracking commercial impact Ensuring brand consistency across all customer touchpoints Working closely with senior stakeholders, chefs and operations teams What we re looking for: Proven experience in a senior marketing role, within high-end / luxury hospitality Strong leadership skills with experience managing teams and agencies Data-driven mindset with clear experience tracking performance and ROI Solid digital marketing expertise (paid media, SEO, CRM/email) Confident stakeholder manager with excellent communication skills Comfortable balancing strategy with hands-on delivery
Jan 12, 2026
Full time
Head of Marketing London Perm 55-65K A well-established, multi-site hospitality group behind several high-profile dining destinations in Central London is looking for a Head of Marketing to lead brand and growth strategy across its portfolio. This is a senior, hands-on role for a commercially minded marketer who thrives in fast-paced, experience-led environments and knows how to turn brand awareness into bookings. The role: You ll take ownership of the full marketing mix, leading strategy and execution across digital, campaigns, partnerships and PR, while managing a small in-house team and external agencies. Key responsibilities include: Setting and delivering the group-wide marketing strategy across multiple venues Planning and executing high-impact, omnichannel campaigns for seasonal and flagship events Managing paid media across Google and Meta to drive measurable results Leading digital activity including SEO, PPC, CRM/email and website content Overseeing launches, VIP events and media collaborations Managing budgets, reporting on ROI and tracking commercial impact Ensuring brand consistency across all customer touchpoints Working closely with senior stakeholders, chefs and operations teams What we re looking for: Proven experience in a senior marketing role, within high-end / luxury hospitality Strong leadership skills with experience managing teams and agencies Data-driven mindset with clear experience tracking performance and ROI Solid digital marketing expertise (paid media, SEO, CRM/email) Confident stakeholder manager with excellent communication skills Comfortable balancing strategy with hands-on delivery
Harlow, Essex Hybrid (3 days office-based) We're working with a leading premium interior design brand based in Essex, currently seeking a Marketing Executive to join their international marketing team in Harlow. This is a highly regarded global brand within its specialist sector, known for its strong creative ethos, innovation, and commitment to brand excellence. This is a broad, hands-on marketing role with a key digital focus, offering an excellent opportunity for an ambitious marketer to take real ownership while supporting global brand activity. The Role As Marketing Executive, you will play a key role in delivering the global marketing strategy, supporting brand growth, customer engagement, and performance marketing activity. While the role is varied, it has a clear emphasis on CRM and email communications, where you will take ownership of planning, delivering and optimising campaigns. You will be responsible for: Owning CRM and email marketing communications, both direct-to-customer and in support of distributor networks globally Managing email campaign planning, content, segmentation and performance, ensuring consistent brand messaging Supporting the Global Marketing Manager in the delivery of wider brand marketing campaigns and performance marketing initiatives Contributing to digital content across email, web and social channels, including copywriting and campaign support Working cross-functionally to gather information for awards submissions and case studies Supporting wider marketing administration and campaign execution Given the global nature of the business, a substantial proportion of the role will involve international stakeholder management, supporting regional teams with their marketing needs. This includes being hands-on with logistics such as coordinating and shipping marketing materials worldwide for exhibitions and events. You will be expected to confidently own these processes end-to-end, ensuring accuracy, efficiency and clear communication throughout. About You The ideal candidate will have 2-3 years' commercial marketing experience with existing experience in CRM/Email marketing, ideally within a larger organisation where cross-department and stakeholder collaboration is key. Any applicants with experience marketing physical products, B2C or B2B will be of particular interest. Why Apply? This is a fantastic opportunity for a driven Marketing Executive looking to accelerate their career. You'll gain exposure to global marketing strategy, take ownership of key digital channels, and play an active role in shaping campaigns for a premium international brand. The role offers hybrid working, with 3 days per week in the office following an initial onboarding period, and a fantastic benefits package including: Private Medical & Medicash, 3 x Salary death in Service, Income Protection Scheme, bonus, Sabbatical, Enhanced Maternity / Paternity and more.
Jan 12, 2026
Full time
Harlow, Essex Hybrid (3 days office-based) We're working with a leading premium interior design brand based in Essex, currently seeking a Marketing Executive to join their international marketing team in Harlow. This is a highly regarded global brand within its specialist sector, known for its strong creative ethos, innovation, and commitment to brand excellence. This is a broad, hands-on marketing role with a key digital focus, offering an excellent opportunity for an ambitious marketer to take real ownership while supporting global brand activity. The Role As Marketing Executive, you will play a key role in delivering the global marketing strategy, supporting brand growth, customer engagement, and performance marketing activity. While the role is varied, it has a clear emphasis on CRM and email communications, where you will take ownership of planning, delivering and optimising campaigns. You will be responsible for: Owning CRM and email marketing communications, both direct-to-customer and in support of distributor networks globally Managing email campaign planning, content, segmentation and performance, ensuring consistent brand messaging Supporting the Global Marketing Manager in the delivery of wider brand marketing campaigns and performance marketing initiatives Contributing to digital content across email, web and social channels, including copywriting and campaign support Working cross-functionally to gather information for awards submissions and case studies Supporting wider marketing administration and campaign execution Given the global nature of the business, a substantial proportion of the role will involve international stakeholder management, supporting regional teams with their marketing needs. This includes being hands-on with logistics such as coordinating and shipping marketing materials worldwide for exhibitions and events. You will be expected to confidently own these processes end-to-end, ensuring accuracy, efficiency and clear communication throughout. About You The ideal candidate will have 2-3 years' commercial marketing experience with existing experience in CRM/Email marketing, ideally within a larger organisation where cross-department and stakeholder collaboration is key. Any applicants with experience marketing physical products, B2C or B2B will be of particular interest. Why Apply? This is a fantastic opportunity for a driven Marketing Executive looking to accelerate their career. You'll gain exposure to global marketing strategy, take ownership of key digital channels, and play an active role in shaping campaigns for a premium international brand. The role offers hybrid working, with 3 days per week in the office following an initial onboarding period, and a fantastic benefits package including: Private Medical & Medicash, 3 x Salary death in Service, Income Protection Scheme, bonus, Sabbatical, Enhanced Maternity / Paternity and more.
Job Title: Communications Specialist Location: Hybrid (Office & Home-Based) Salary: Up to £38,000 per annum (DOE) Working Pattern: Elstree, Hybrid balanced office and home working Contract Type: Permanent Role Overview The Communications Specialist will take ownership of a multi-channel communications strategy, spanning email, SMS, WhatsApp, and emerging platforms. The role focuses on improving engagement, boosting conversions, and enhancing customer experience through clear, data-driven communication. The position sits within a collaborative marketing team and reports directly to the Marketing Manager, who is passionate about team development and professional growth. Key Responsibilities Manage and optimise communications across multiple channels. Create engaging campaigns to increase open, click-through, and conversion rates. Maintain and enhance CRM systems (KEAP experience preferred but not essential). Translate complex financial topics into accessible, engaging content. Collaborate with marketing and content teams to ensure consistency of message and brand tone. Analyse data and report on performance metrics to identify improvement opportunities. Ensure compliance with deliverability and data protection standards. Candidate Profile Essential Experience: Experience in digital communications or CRM/email marketing. Proven track record in improving engagement metrics. Strong understanding of segmentation, deliverability, and A/B testing. Excellent analytical and written communication skills. Strong organisational skills and attention to detail. Desirable: Background in financial services, education, or e-learning. Working knowledge of HTML/CSS for email template customisation. Awareness of AI tools within digital communications. Package & Benefits Generous holiday allowance (+1 day per year up to 5 years) Continuous training and development 3% employer pension contribution Equipment allowance for home office setup Regular team socials and company events Free on-site parking Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.
Jan 12, 2026
Full time
Job Title: Communications Specialist Location: Hybrid (Office & Home-Based) Salary: Up to £38,000 per annum (DOE) Working Pattern: Elstree, Hybrid balanced office and home working Contract Type: Permanent Role Overview The Communications Specialist will take ownership of a multi-channel communications strategy, spanning email, SMS, WhatsApp, and emerging platforms. The role focuses on improving engagement, boosting conversions, and enhancing customer experience through clear, data-driven communication. The position sits within a collaborative marketing team and reports directly to the Marketing Manager, who is passionate about team development and professional growth. Key Responsibilities Manage and optimise communications across multiple channels. Create engaging campaigns to increase open, click-through, and conversion rates. Maintain and enhance CRM systems (KEAP experience preferred but not essential). Translate complex financial topics into accessible, engaging content. Collaborate with marketing and content teams to ensure consistency of message and brand tone. Analyse data and report on performance metrics to identify improvement opportunities. Ensure compliance with deliverability and data protection standards. Candidate Profile Essential Experience: Experience in digital communications or CRM/email marketing. Proven track record in improving engagement metrics. Strong understanding of segmentation, deliverability, and A/B testing. Excellent analytical and written communication skills. Strong organisational skills and attention to detail. Desirable: Background in financial services, education, or e-learning. Working knowledge of HTML/CSS for email template customisation. Awareness of AI tools within digital communications. Package & Benefits Generous holiday allowance (+1 day per year up to 5 years) Continuous training and development 3% employer pension contribution Equipment allowance for home office setup Regular team socials and company events Free on-site parking Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.
Client Solutions Manager Location: London Reports to: Local CSM Lead Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success. Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world's largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. About the Role The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients. This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients. For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement. Key Responsibilities Campaign Strategy & Execution Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs. Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success. Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed. Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes. Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation. Client Management & Retention Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service. Proactively manage timelines, deliverables, and expectations-keeping clients and internal teams aligned throughout campaigns. Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps. Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction. Collaborate with internal teams to deliver clear insights and recommendations that support client objectives. Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results. Data Analysis & Performance Optimization Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness. Analyse campaign data to identify performance gaps and areas for optimisation. Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes. Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy. Requirements & Qualifications 3+ years of experience in digital media, preferably at a tech publisher or agency. Expertise in YouTube advertising, programmatic buying, and digital video platforms. Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting. Strong analytical skills and a data-driven approach to decision-making. Excellent verbal and written communication skills, with experience in client-facing roles. Familiarity with Salesforce or other CRM systems. Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus. Why Join Us? Take ownership of client relationships and lead strategic initiatives for global brands and agencies. Operate in a fast-paced, data-led environment where you can drive real impact. Grow your expertise in contextual and programmatic advertising solutions. Collaborate with a supportive, inclusive team that values creative thinking and continuous learning. Access clear development pathways and career progression opportunities. Enjoy a competitive salary and benefits package.
Jan 12, 2026
Full time
Client Solutions Manager Location: London Reports to: Local CSM Lead Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success. Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world's largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. About the Role The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients. This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients. For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement. Key Responsibilities Campaign Strategy & Execution Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs. Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success. Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed. Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes. Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation. Client Management & Retention Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service. Proactively manage timelines, deliverables, and expectations-keeping clients and internal teams aligned throughout campaigns. Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps. Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction. Collaborate with internal teams to deliver clear insights and recommendations that support client objectives. Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results. Data Analysis & Performance Optimization Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness. Analyse campaign data to identify performance gaps and areas for optimisation. Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes. Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy. Requirements & Qualifications 3+ years of experience in digital media, preferably at a tech publisher or agency. Expertise in YouTube advertising, programmatic buying, and digital video platforms. Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting. Strong analytical skills and a data-driven approach to decision-making. Excellent verbal and written communication skills, with experience in client-facing roles. Familiarity with Salesforce or other CRM systems. Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus. Why Join Us? Take ownership of client relationships and lead strategic initiatives for global brands and agencies. Operate in a fast-paced, data-led environment where you can drive real impact. Grow your expertise in contextual and programmatic advertising solutions. Collaborate with a supportive, inclusive team that values creative thinking and continuous learning. Access clear development pathways and career progression opportunities. Enjoy a competitive salary and benefits package.
A highly respected international manufacturer of specialist engineered solutions is seeking a Country Manager to lead and grow its UK business. The organisation is part of a financially strong global group with a long-standing reputation for innovation, product quality, and technical leadership. Its solutions are used by OEMs and industrial customers across a wide range of production, processing, and automated environments, where performance, reliability, and long-term partnership are critical. The UK operation is a key strategic market within the group and supports a broad customer base across multiple industrial sectors. The business has a strong platform in place and is now looking for a commercially focused leader to further develop its sales performance, customer relationships, and market position. Key responsibilities include: Full P&L, accountability for the UK sales, commercial, and operational performance including revenue, margin, and profitability Defining and delivering the UK commercial strategy, sales strategy, and growth plan Leading and developing sales, business development, account management, customer service, and sales operations teams Driving new business, expanding key accounts, and strengthening channel and partner performance Managing budgets, sales forecasting, pipeline management, and commercial reporting Working closely with European and global leadership to align market execution with wider group objectives Acting as the senior UK representative for major customers and strategic partners Improving sales processes, CRM usage, customer engagement, and operational efficiency You will ideally have: Experience operating at Country Manager, Sales Director, Commercial Director, General Manager, or senior sales leadership level A background within industrial, engineering, manufacturing, or technically led businesses Proven responsibility for revenue, margin, and P&L performance Experience leading multi-channel sales organisations including field sales, internal sales, and account management Strong commercial judgement, negotiation skills, and strategic thinking A track record of building teams and delivering sustainable growth This is a rare opportunity to step into a senior UK leadership role within a globally backed organisation that invests in its people, products, and long-term market development. Please send me across an updated copy of your cv for immediate consideration All applications and enquiries will be treated in strict confidence.
Jan 11, 2026
Full time
A highly respected international manufacturer of specialist engineered solutions is seeking a Country Manager to lead and grow its UK business. The organisation is part of a financially strong global group with a long-standing reputation for innovation, product quality, and technical leadership. Its solutions are used by OEMs and industrial customers across a wide range of production, processing, and automated environments, where performance, reliability, and long-term partnership are critical. The UK operation is a key strategic market within the group and supports a broad customer base across multiple industrial sectors. The business has a strong platform in place and is now looking for a commercially focused leader to further develop its sales performance, customer relationships, and market position. Key responsibilities include: Full P&L, accountability for the UK sales, commercial, and operational performance including revenue, margin, and profitability Defining and delivering the UK commercial strategy, sales strategy, and growth plan Leading and developing sales, business development, account management, customer service, and sales operations teams Driving new business, expanding key accounts, and strengthening channel and partner performance Managing budgets, sales forecasting, pipeline management, and commercial reporting Working closely with European and global leadership to align market execution with wider group objectives Acting as the senior UK representative for major customers and strategic partners Improving sales processes, CRM usage, customer engagement, and operational efficiency You will ideally have: Experience operating at Country Manager, Sales Director, Commercial Director, General Manager, or senior sales leadership level A background within industrial, engineering, manufacturing, or technically led businesses Proven responsibility for revenue, margin, and P&L performance Experience leading multi-channel sales organisations including field sales, internal sales, and account management Strong commercial judgement, negotiation skills, and strategic thinking A track record of building teams and delivering sustainable growth This is a rare opportunity to step into a senior UK leadership role within a globally backed organisation that invests in its people, products, and long-term market development. Please send me across an updated copy of your cv for immediate consideration All applications and enquiries will be treated in strict confidence.
Senior CRM Manager Department: 92-392 - Subscription - Brand Employment Type: Permanent - Full Time Location: UK - London Description Are you a Senior CRM Manager, or could this be your next step? Do you have experience with subscription products or a multi-market remit? Orchestrated acquisition and retention automations and coordinated a schedule in a commercial, target driven environment? Do you want access to some of the world's biggest sporting events? This role could be for you. You will need to be experienced in strategic end-to-end CRM ownership with planning and global schedule management; acquisition, engagement and retention. Confident in personalisation and leveraging data and insight for decision making. Familiar with building lifecycle automations, as well as changeable BAU schedule multi-channel communications. Managing a team of 2 in DAZN's fast-paced, commercial environment and you will be expected to manage several workstreams concurrently, so efficient time and project management skills are paramount. Working across the international matrix business, you will harness expertise from product, tech, content, UX, data and analytics to deliver our CRM output for fans around the world, so managing collaborative stakeholder relationships will also be key. Like sport, no day will be the same and your projects will cover - lifecycle automation, optimisations and testing and tactical outputs for commercial growth; as well as customer initiatives for in-life engagement, offers for retention, service communications for product changes and analytical reviews. What You'll Be Doing: +3 years' experience as CRM Manager, is preferred but not essential to excel in this role. Comfortable working in a fast paced, dynamic and international environment, where impeccable time management, agility and fast-thinking is a daily expectation. A passion for sport or a deep understanding of subscription services, ideally in an international context, would be nice to have. Management of junior roles, implementing processes and delivering efficiencies on team output. What You'll Bring: At least 2 years' experience in a CRM Manager role Comfortable working in a fast paced, dynamic and international environment, where impeccable time management, agility and fast-thinking is a daily expectation. You'll bring strong problem-solving skills, along with an ability to manage high-priority projects, to tight deadlines. Excellence in stakeholder management. DAZN, is a multinational matrix organisation and you will be expected to influence the decisions of senior leaders in each market. A passion for sport or a deep understanding of subscription services, ideally in an international context, would be nice to have. Benefits Benefits include access to DAZN, 25 days' annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.
Jan 10, 2026
Full time
Senior CRM Manager Department: 92-392 - Subscription - Brand Employment Type: Permanent - Full Time Location: UK - London Description Are you a Senior CRM Manager, or could this be your next step? Do you have experience with subscription products or a multi-market remit? Orchestrated acquisition and retention automations and coordinated a schedule in a commercial, target driven environment? Do you want access to some of the world's biggest sporting events? This role could be for you. You will need to be experienced in strategic end-to-end CRM ownership with planning and global schedule management; acquisition, engagement and retention. Confident in personalisation and leveraging data and insight for decision making. Familiar with building lifecycle automations, as well as changeable BAU schedule multi-channel communications. Managing a team of 2 in DAZN's fast-paced, commercial environment and you will be expected to manage several workstreams concurrently, so efficient time and project management skills are paramount. Working across the international matrix business, you will harness expertise from product, tech, content, UX, data and analytics to deliver our CRM output for fans around the world, so managing collaborative stakeholder relationships will also be key. Like sport, no day will be the same and your projects will cover - lifecycle automation, optimisations and testing and tactical outputs for commercial growth; as well as customer initiatives for in-life engagement, offers for retention, service communications for product changes and analytical reviews. What You'll Be Doing: +3 years' experience as CRM Manager, is preferred but not essential to excel in this role. Comfortable working in a fast paced, dynamic and international environment, where impeccable time management, agility and fast-thinking is a daily expectation. A passion for sport or a deep understanding of subscription services, ideally in an international context, would be nice to have. Management of junior roles, implementing processes and delivering efficiencies on team output. What You'll Bring: At least 2 years' experience in a CRM Manager role Comfortable working in a fast paced, dynamic and international environment, where impeccable time management, agility and fast-thinking is a daily expectation. You'll bring strong problem-solving skills, along with an ability to manage high-priority projects, to tight deadlines. Excellence in stakeholder management. DAZN, is a multinational matrix organisation and you will be expected to influence the decisions of senior leaders in each market. A passion for sport or a deep understanding of subscription services, ideally in an international context, would be nice to have. Benefits Benefits include access to DAZN, 25 days' annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.
The role: As a Senior Account Manager you will be directly responsible for developing, managing and growing relationships with major Value-Added Reseller, E-tailer and distribution customers for the Memory Division. Main Job Responsibilities: Develop relationships with key Value-Added Resellers (VARs), ensuring Integral Memory's presence on data and electronic systems Work with vertical Key Account Managers and sales teams in the product channel, ensuring our inclusion in listings, product catalogues and data feeds to quote on upgrades, data centres and other projects Understand Integral Memory products' key propositions and value to convey to customers Work with computer hardware and software solutions providers to understand their needs and provide quotes and solutions for their end customer markets Understand target markets, competition, customers' company structure business models and key decision makers to determine key growth areas Develop, maintain and grow relationships with our customers to become a key partner and adviser Work with key VARs and their clients to provide solutions Be proactive in developing new business, utilising sales plans and strategies to realise those growth areas, understanding business potential and achieving sales targets for products and value Be proactive and engage with the customer with a mix of visits, phone, email, promotions and mailshots In conjunction with the Marketing team, utilise social media and LinkedIn to develop sales funnels, attract new business, and keep our customers informed Prepare and present sales pitches and presentations Quoting and negotiating prices within company guidelines Be an advisor on product and market trends, feeding information back to the Product Management and Marketing teams Attend sales and product training meetings and visits Use CRM system to best effect Skills Required: At least 3+ years of sales account management experience gained within the IT distribution or VAR environment A driven sales professional with the desire to develop accounts and win business Effective relationship building and communication skills whether face to face, through phone, email, and digital channels A competitive team player, who enjoys working in a collaborative environment Results orientated, with a track record of achieving targets Good presentation skills Good social media and LinkedIn marketing knowledge Demonstrable ability to develop an understanding of technology products and their target customers Strong commercial understanding and knowledge of end user requirements Excellent organisational, planning and time management skills Self motivated with a desire to succeed Strong Excel and PowerPoint skills Experience of utilising a CRM (ideally SugarCRM) The Company: Integral Memory PLC is a long established and fast growing technology company founded in the UK over 30 years ago. It has grown into a highly successful and financially independent international business with offices in London and across Europe. Integral Memory Division: The link between high end competitive gaming, encrypted military level memory drives and pushing the visual boundaries of creative photography. Our imaginative solutions to the ever advancing demands of data storage that transcends the cloud has made the Integral logo synonymous with quality, sustainability and reliability. Integral LED Lighting Division: From lighting up industrial warehouses and retail spaces across Europe, to delivering soft ambient lighting in bathrooms, kitchens and living rooms. From expandable lighting systems for smart buildings, to transforming outdoor spaces with innovative lighting solutions to enhance the human experience - Our innovative and award winning product range challenges the norm as we continue to bring cutting edge lighting solutions to the market. Our award winning products are sold by resellers in more than 50 countries worldwide and are trusted by large corporations, government departments, and educational institutions.
Jan 10, 2026
Full time
The role: As a Senior Account Manager you will be directly responsible for developing, managing and growing relationships with major Value-Added Reseller, E-tailer and distribution customers for the Memory Division. Main Job Responsibilities: Develop relationships with key Value-Added Resellers (VARs), ensuring Integral Memory's presence on data and electronic systems Work with vertical Key Account Managers and sales teams in the product channel, ensuring our inclusion in listings, product catalogues and data feeds to quote on upgrades, data centres and other projects Understand Integral Memory products' key propositions and value to convey to customers Work with computer hardware and software solutions providers to understand their needs and provide quotes and solutions for their end customer markets Understand target markets, competition, customers' company structure business models and key decision makers to determine key growth areas Develop, maintain and grow relationships with our customers to become a key partner and adviser Work with key VARs and their clients to provide solutions Be proactive in developing new business, utilising sales plans and strategies to realise those growth areas, understanding business potential and achieving sales targets for products and value Be proactive and engage with the customer with a mix of visits, phone, email, promotions and mailshots In conjunction with the Marketing team, utilise social media and LinkedIn to develop sales funnels, attract new business, and keep our customers informed Prepare and present sales pitches and presentations Quoting and negotiating prices within company guidelines Be an advisor on product and market trends, feeding information back to the Product Management and Marketing teams Attend sales and product training meetings and visits Use CRM system to best effect Skills Required: At least 3+ years of sales account management experience gained within the IT distribution or VAR environment A driven sales professional with the desire to develop accounts and win business Effective relationship building and communication skills whether face to face, through phone, email, and digital channels A competitive team player, who enjoys working in a collaborative environment Results orientated, with a track record of achieving targets Good presentation skills Good social media and LinkedIn marketing knowledge Demonstrable ability to develop an understanding of technology products and their target customers Strong commercial understanding and knowledge of end user requirements Excellent organisational, planning and time management skills Self motivated with a desire to succeed Strong Excel and PowerPoint skills Experience of utilising a CRM (ideally SugarCRM) The Company: Integral Memory PLC is a long established and fast growing technology company founded in the UK over 30 years ago. It has grown into a highly successful and financially independent international business with offices in London and across Europe. Integral Memory Division: The link between high end competitive gaming, encrypted military level memory drives and pushing the visual boundaries of creative photography. Our imaginative solutions to the ever advancing demands of data storage that transcends the cloud has made the Integral logo synonymous with quality, sustainability and reliability. Integral LED Lighting Division: From lighting up industrial warehouses and retail spaces across Europe, to delivering soft ambient lighting in bathrooms, kitchens and living rooms. From expandable lighting systems for smart buildings, to transforming outdoor spaces with innovative lighting solutions to enhance the human experience - Our innovative and award winning product range challenges the norm as we continue to bring cutting edge lighting solutions to the market. Our award winning products are sold by resellers in more than 50 countries worldwide and are trusted by large corporations, government departments, and educational institutions.
Customer Success Manager Up to 65,000 + bonus + benefits Cannock Hybrid Permanent Full-time We're looking for an experienced and customer-focused Customer Success Manager to our client. You will take ownership of a portfolio of customer accounts, ensuring exceptional service delivery, strong relationships, and long-term value. Key Responsibilities: Act as the primary point of contact for customers within your portfolio Build strong, trusted relationships with customers. Identify, develop, and close cross-sell and upsell opportunities Produce clear and detailed sales proposals based on customer requirements Report regularly on sales performance, pipeline, and forecasting data Travel to customer sites across the UK on a regular basis Provide basic project coordination support where required Key Skills & Experience: Proven experience in a Customer Success, Account Management, or Sales role Strong track record of working to targets in a sales or revenue-focused environment Excellent verbal and written communication skills Customer-centric, solution-focused approach Strong negotiation and commercial awareness Ability to manage multiple priorities and changing demands effectively Ability to work collaboratively across multiple internal teams Technical & Industry Knowledge (Desirable): Working knowledge of Dynamics 365, Business Central, or similar CRM/ERP systems Experience within public sector, partner channel, or not-for-profit environments Awareness of ERP, finance systems, or business software solutions What you get in return: Competitive salary up to 65,000 with bonus and benefits package Permanent, full-time Supportive, collaborative working environment Ongoing development, training, and career progression opportunities This company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please submit your CV to Meg Kewley at DCS Recruitment via the link provided. Alternatively, email me at or call (phone number removed). DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Jan 09, 2026
Full time
Customer Success Manager Up to 65,000 + bonus + benefits Cannock Hybrid Permanent Full-time We're looking for an experienced and customer-focused Customer Success Manager to our client. You will take ownership of a portfolio of customer accounts, ensuring exceptional service delivery, strong relationships, and long-term value. Key Responsibilities: Act as the primary point of contact for customers within your portfolio Build strong, trusted relationships with customers. Identify, develop, and close cross-sell and upsell opportunities Produce clear and detailed sales proposals based on customer requirements Report regularly on sales performance, pipeline, and forecasting data Travel to customer sites across the UK on a regular basis Provide basic project coordination support where required Key Skills & Experience: Proven experience in a Customer Success, Account Management, or Sales role Strong track record of working to targets in a sales or revenue-focused environment Excellent verbal and written communication skills Customer-centric, solution-focused approach Strong negotiation and commercial awareness Ability to manage multiple priorities and changing demands effectively Ability to work collaboratively across multiple internal teams Technical & Industry Knowledge (Desirable): Working knowledge of Dynamics 365, Business Central, or similar CRM/ERP systems Experience within public sector, partner channel, or not-for-profit environments Awareness of ERP, finance systems, or business software solutions What you get in return: Competitive salary up to 65,000 with bonus and benefits package Permanent, full-time Supportive, collaborative working environment Ongoing development, training, and career progression opportunities This company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please submit your CV to Meg Kewley at DCS Recruitment via the link provided. Alternatively, email me at or call (phone number removed). DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
