Customer Success Manager at Birdeye in United Kingdom - Apply now! Sales Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is seeking a passionate and dynamic Mid-Market Account Executive who is excited to explore new markets and make a significant impact. If you are driven by a love for sales, have a strong track record, and thrive in a competitive environment, this opportunity is for you. With a market opportunity exceeding $10 billion in the US alone and even larger globally, our solutions offer benefits to every business. We're looking for motivated individuals who are eager to help us grow, achieve our goals, and enjoy the journey along the way. What You'll Be Doing Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we seek to innovate and to be the product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Benefits 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization! Apply Apply Related Job Openings Account Executive United Kingdom
Jan 17, 2026
Full time
Customer Success Manager at Birdeye in United Kingdom - Apply now! Sales Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is seeking a passionate and dynamic Mid-Market Account Executive who is excited to explore new markets and make a significant impact. If you are driven by a love for sales, have a strong track record, and thrive in a competitive environment, this opportunity is for you. With a market opportunity exceeding $10 billion in the US alone and even larger globally, our solutions offer benefits to every business. We're looking for motivated individuals who are eager to help us grow, achieve our goals, and enjoy the journey along the way. What You'll Be Doing Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we seek to innovate and to be the product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Benefits 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization! Apply Apply Related Job Openings Account Executive United Kingdom
About The Role Area Sales Manager-Covering Swindon Area. Up to £50,000 Basic DOE, Realistic OTE 80k - (Uncapped Commission) + Company car Full time hours. Based from home, regional role covering Carfinance 247 are the leading online Car Finance broker in the UK, specialising in providing customers with Car Finance through our Manchester Head our rapidly expanding motor dealer channel. This is a new and rapidly growing area of our business and consequently we are developing a team of Field Sales Professionals who will pro-actively grow the motor dealer channel for us. As a Area Sales Representative, you will manage a territory and work with an internal Relationship Manager to develop the region. You will work with existing Dealers who we already have an excellent relationship with and build new relationships to provide increased penetration of partners within your area. Your focus will be on maximising leads and revenue from existing partners but also growing and introducing new dealers to the benefits of working with CF247. This is a new team and offers a real opportunity to drive both your career and our business forward. Responsibilities for the Area Sales Manager: Managing and developing a regional area in the UK. Pro-actively acquire new motor dealer partners for CF247. Work with existing motor dealers who build a relationship and position CF247 within their finance offering. Liaise with internal sales and delivery teams to ensure we are providing a market leading service. Achieve monthly, quarterly, and annual sales targets. Use and update the CRM system to manage activity and pipeline. Conduct business reviews to ensure we are providing an exceptional service and meeting regulatory obligations. Attend Head Office meetings 1 day per quarter About You A proven track record of selling into the Motor Trade. Experience of account management and business development in motor finance is desirable. A pro-active individual who drives high levels of quality activity to ensure individual and business targets are met. A track record of working to and achieving against targets. An excellent communicator who builds strong relationships with customers. A new business sales developer who can win and maintain business. Excellent negotiating and influencing skills. Enjoys working in a fast paced, entrepreneurial environment. About Us Benefits Uncapped commission. Company car - BMW I4. Subsidised Onsite Parking. A great working environment with free fruit and juice bars. Birthday off! Onsite Gym. Free transport to and from Piccadilly station. Free Barista bar serving teas and coffees. Excellent career progression. About Us: At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK's fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent. As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Jan 17, 2026
Full time
About The Role Area Sales Manager-Covering Swindon Area. Up to £50,000 Basic DOE, Realistic OTE 80k - (Uncapped Commission) + Company car Full time hours. Based from home, regional role covering Carfinance 247 are the leading online Car Finance broker in the UK, specialising in providing customers with Car Finance through our Manchester Head our rapidly expanding motor dealer channel. This is a new and rapidly growing area of our business and consequently we are developing a team of Field Sales Professionals who will pro-actively grow the motor dealer channel for us. As a Area Sales Representative, you will manage a territory and work with an internal Relationship Manager to develop the region. You will work with existing Dealers who we already have an excellent relationship with and build new relationships to provide increased penetration of partners within your area. Your focus will be on maximising leads and revenue from existing partners but also growing and introducing new dealers to the benefits of working with CF247. This is a new team and offers a real opportunity to drive both your career and our business forward. Responsibilities for the Area Sales Manager: Managing and developing a regional area in the UK. Pro-actively acquire new motor dealer partners for CF247. Work with existing motor dealers who build a relationship and position CF247 within their finance offering. Liaise with internal sales and delivery teams to ensure we are providing a market leading service. Achieve monthly, quarterly, and annual sales targets. Use and update the CRM system to manage activity and pipeline. Conduct business reviews to ensure we are providing an exceptional service and meeting regulatory obligations. Attend Head Office meetings 1 day per quarter About You A proven track record of selling into the Motor Trade. Experience of account management and business development in motor finance is desirable. A pro-active individual who drives high levels of quality activity to ensure individual and business targets are met. A track record of working to and achieving against targets. An excellent communicator who builds strong relationships with customers. A new business sales developer who can win and maintain business. Excellent negotiating and influencing skills. Enjoys working in a fast paced, entrepreneurial environment. About Us Benefits Uncapped commission. Company car - BMW I4. Subsidised Onsite Parking. A great working environment with free fruit and juice bars. Birthday off! Onsite Gym. Free transport to and from Piccadilly station. Free Barista bar serving teas and coffees. Excellent career progression. About Us: At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK's fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent. As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Conference & Events Marketing Manager (Venue Hire & Events) - Restaurant Associates Venues Salary: up to £45,000 per annum Location: Leeds - Hybrid working (minimum 3 days on-site per week) - Regular travel to venues also required across the UK Contract Type: Full-time, Permanent What can we offer you? A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged. The opportunity to work with some of UK's most iconic event venues. 28 days annual leave (including bank holidays and national holiday days) Access to Compass Group company perks & benefits. Perks for Works discounts and promotions Opportunities to grow your skills, with hands-on experience across digital channels, content creation, and campaign delivery. Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks. Free meals on duty About the Role: We are looking for a strategically minded, creatively driven Conference & Events Marketing Manager to lead the promotion and growth of our exceptional portfolio of venues across the UK. From historic houses and museums to world-class conference centres, our spaces host unforgettable events, and we need someone who can bring that story to life. In this role, you will shape and deliver marketing strategies that drive venue hire, elevate our brand presence, and support commercial growth across the estate. Working closely with venue teams, stakeholders, and clients, you'll ensure our venues stand out in a competitive market through compelling campaigns, distinctive content, and high-impact partnerships. The role includes taking sole responsibility for the marketing strategy and activities at the Royal Armouries. This is a role for someone who thrives in a fast-paced, entrepreneurial environment and is excited to build, innovate, and push creative boundaries within hospitality and events marketing. Key Responsibilities: Marketing Strategy & Planning Develop and execute marketing strategies that drive venue hire enquiries and revenue across the our venues portfolio. Create targeted campaigns for corporate, private, and commercial audiences. Lead annual marketing plans for each venue, aligned to commercial objectives. Brand & Content Development Ensure each venue's unique identity is expressed consistently across all channels. Produce compelling content, including brochures, digital assets, case studies, and on-site collateral. Oversee photography, film, and creative asset production to showcase spaces, food, and experiences. Local Marketing Assist our on-site sales teams with identifying and engaging with local marketing opportunities designed to drive enquiries and venue awareness. Stakeholder & Client Collaboration Build strong relationships with venue teams, event managers, and wider marketing colleagues. Support venue partners and clients with marketing guidance, best practice, and tailored strategies. Support at key venue meetings, presentations, and operational reviews. Event & Campaign Delivery Lead promotional activity for open days, showcases, and special events. Develop creative themes, partnerships, and PR opportunities to elevate the brand. Support the development of new products, packages, and seasonal offers. About You We're looking for someone who brings energy, creativity, and a genuine love for events and hospitality. You bring an entrepreneurial spirit: proactive, resourceful, and always looking for new opportunities to grow the business. You are creative and commercially aware, able to blend strong visual intuition with strategic thinking. You thrive in a fast-paced environment and can juggle multiple projects while maintaining a positive, solutions-focused approach. You're a natural people person, confident building relationships with clients, venue teams, suppliers, and internal stakeholders. You love hospitality, events, and creating experiences that resonate. Skills and Experience Essential Proven marketing experience within the events, venue hire, or hospitality industry. Strong understanding of B2B and B2C marketing within the events sector. Demonstrated ability to develop and deliver multi-channel campaigns. Excellent copywriting, creative briefing, and brand development skills. Ability to analyse data and extract insight to inform decisions. Strong project management, organisational skills, and attention to detail. Desirable Experience working with heritage, cultural, or visitor attraction venues. Knowledge of CRM systems, email marketing platforms, and CMS tools. A network within the hospitality or events industry. About Us Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com R/SU Venues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Jan 16, 2026
Full time
Conference & Events Marketing Manager (Venue Hire & Events) - Restaurant Associates Venues Salary: up to £45,000 per annum Location: Leeds - Hybrid working (minimum 3 days on-site per week) - Regular travel to venues also required across the UK Contract Type: Full-time, Permanent What can we offer you? A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged. The opportunity to work with some of UK's most iconic event venues. 28 days annual leave (including bank holidays and national holiday days) Access to Compass Group company perks & benefits. Perks for Works discounts and promotions Opportunities to grow your skills, with hands-on experience across digital channels, content creation, and campaign delivery. Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks. Free meals on duty About the Role: We are looking for a strategically minded, creatively driven Conference & Events Marketing Manager to lead the promotion and growth of our exceptional portfolio of venues across the UK. From historic houses and museums to world-class conference centres, our spaces host unforgettable events, and we need someone who can bring that story to life. In this role, you will shape and deliver marketing strategies that drive venue hire, elevate our brand presence, and support commercial growth across the estate. Working closely with venue teams, stakeholders, and clients, you'll ensure our venues stand out in a competitive market through compelling campaigns, distinctive content, and high-impact partnerships. The role includes taking sole responsibility for the marketing strategy and activities at the Royal Armouries. This is a role for someone who thrives in a fast-paced, entrepreneurial environment and is excited to build, innovate, and push creative boundaries within hospitality and events marketing. Key Responsibilities: Marketing Strategy & Planning Develop and execute marketing strategies that drive venue hire enquiries and revenue across the our venues portfolio. Create targeted campaigns for corporate, private, and commercial audiences. Lead annual marketing plans for each venue, aligned to commercial objectives. Brand & Content Development Ensure each venue's unique identity is expressed consistently across all channels. Produce compelling content, including brochures, digital assets, case studies, and on-site collateral. Oversee photography, film, and creative asset production to showcase spaces, food, and experiences. Local Marketing Assist our on-site sales teams with identifying and engaging with local marketing opportunities designed to drive enquiries and venue awareness. Stakeholder & Client Collaboration Build strong relationships with venue teams, event managers, and wider marketing colleagues. Support venue partners and clients with marketing guidance, best practice, and tailored strategies. Support at key venue meetings, presentations, and operational reviews. Event & Campaign Delivery Lead promotional activity for open days, showcases, and special events. Develop creative themes, partnerships, and PR opportunities to elevate the brand. Support the development of new products, packages, and seasonal offers. About You We're looking for someone who brings energy, creativity, and a genuine love for events and hospitality. You bring an entrepreneurial spirit: proactive, resourceful, and always looking for new opportunities to grow the business. You are creative and commercially aware, able to blend strong visual intuition with strategic thinking. You thrive in a fast-paced environment and can juggle multiple projects while maintaining a positive, solutions-focused approach. You're a natural people person, confident building relationships with clients, venue teams, suppliers, and internal stakeholders. You love hospitality, events, and creating experiences that resonate. Skills and Experience Essential Proven marketing experience within the events, venue hire, or hospitality industry. Strong understanding of B2B and B2C marketing within the events sector. Demonstrated ability to develop and deliver multi-channel campaigns. Excellent copywriting, creative briefing, and brand development skills. Ability to analyse data and extract insight to inform decisions. Strong project management, organisational skills, and attention to detail. Desirable Experience working with heritage, cultural, or visitor attraction venues. Knowledge of CRM systems, email marketing platforms, and CMS tools. A network within the hospitality or events industry. About Us Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com R/SU Venues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Membership Growth & Engagement Manager (Direct Debit Membership) Job details: London (Hybrid / Field-based across Greater London) Fundraising & Membership Growth Fixed-term: 12 months with opportunity to renew, dependant on performance. Salary: £40,000 Who we are: We want to create a world filled with wildlife, and we do this through pioneering community engagement and Rewilding Our Future. For us, rewilding is about rewilding people as well as rewilding nature, reconnecting communities to the natural world and restoring functional ecosystems through habitat restoration and species reintroductions. From our work to reintroduce beavers to London for the first time in 400 years, to restoring river catchments with water voles, we focus on interventions that create real ecological change on the ground. We support landscape-scale recovery too, from bringing back iconic species such as white storks and working on wider habitat restoration across East Anglia. The need To grow Citizen Zoo sustainably, we need to grow our secure unrestricted income. Our monthly, direct debit membership currently brings in around £10k per year, and we re aiming to grow this towards £60K per year within the first 12 months (or 1,000 equivalent members), through improved digital acquisition, better retention, and a strong on-the-ground recruitment presence across London. Who you are You are an adaptable, entrepreneurial fundraiser/marketer who loves turning public interest into long-term support. You are equally comfortable improving a digital join journey and writing supporter comms, and getting out in the field, setting up a stand at events, speaking to the public and signing people up to monthly direct debits. You thrive working independently, you re confident working to targets, and you use data to learn fast and improve performance. You re motivated by building something that compounds: a membership base that grows every month and funds rewilding for years to come. The Team & The Role We re a not-for-profit social enterprise with a team who mostly work from home in London. You ll work as part of this remote team from home, our shared desk spaces in central London, and out on the ground at events, partner venues and project sites across the city and beyond. You ll work closely with delivery and communications colleagues to turn audiences (visitors, volunteers, event attendees, online supporters) into loyal members, and ensure members receive a positive, joined-up experience that retains them long term. What you ll do You will own and deliver a data-led membership growth plan that increases acquisition, improves retention, and grows member value (including upgrades from £3 £5/month over time). You ll sharpen Citizen Zoo s membership proposition so it clearly connects supporters to our impact, and you ll turn that into campaigns and activity that consistently convert interest into monthly direct debits. Digitally, you ll create and optimise the online join journey (landing pages, forms and messaging) and run recruitment activity across email and social. You ll work with agency partners to plan and launch Meta and/or Google campaigns, shape and iterate creative, manage a monthly marketing budget, and improve cost-per-join and conversion rates through ongoing performance monitoring. For retention, you ll build joined-up supporter journeys from welcome/onboarding through impact updates, renewal/retention thorough engagement and exclusive membership offerings, upgrade prompts and lapsed reactivation. You ll use segmentation and insight to keep communications relevant, strengthen the member experience, and reduce churn. On the ground, you ll lead in-person recruitment across Greater London at events, fairs, community days and partner sites, setting up an effective stand, engaging the public, and signing people up to direct debit. You ll keep improving the recruitment kit (scripts, FAQs, signage, QR codes and follow-up journeys) and coordinate volunteer/colleague support when needed. Ideal candidates will also focus on lifetime value (LTV) of supporting members and as such be able to work towards an appropriate cost-per-acquisition target (CPA). Minimum requirements Full UK driving licence (hard requirement), candidates will not be considered without one (please ensure you list this on your CV). Demonstrable experience growing income or supporters through membership, regular giving, direct marketing, subscriptions, fundraising, or performance marketing. Experience delivering campaigns across digital channels (email/social), and using data/insight to improve results. Confidence in communicating with the public, including proactively starting conversations and handling objections. Strong organisational skills and ability to manage multiple workstreams independently. Willingness to travel across Greater London and work occasional evenings/weekends (time off in lieu provided). Preferred requirements Experience managing a membership scheme (acquisition + retention) with clear performance targets. Experience using a CRM or ticketing/membership platform (e.g., Hubspot, Salesforce, Spektrix, Tessitura or similar). Experience running or supporting face-to-face fundraising/membership recruitment at events. Experience managing external suppliers (design/print/digital) and working with paid social agencies. Understanding of GDPR-consistent supporter communications and supporter care best practice. Success measures (first year) In your first 12 months, success will look like building a repeatable membership growth engine that consistently brings in new direct debits through a combination of digital campaigns and in-person recruitment, while improving retention so income compounds over time. You will be expected to help grow membership income from around £10k/year towards £60K/year, supported by clear monthly targets, a functioning reporting dashboard, and evidence-based optimisation of messaging, channels, and supporter journeys. You ll also put in place a retention programme that reduces churn and increases lifetime value, so membership becomes a reliable, scalable source of unrestricted funding for Citizen Zoo s rewilding work. Working Hours At Citizen Zoo we have standard working hours from 09 30, but team members can start earlier or later if agreed with your line manager. This role will require occasional evening and weekend work, particularly around events and recruitment opportunities, and this is given back as time off in lieu. Location Must be able to travel regularly across all of London, and across other parts of Greater London, to deliver events and recruitment activity. Benefits In return for your enthusiasm and expertise, we ll reward you with a competitive salary and an enviable range of benefits including 24 days holiday a year (with the option to buy more days) that rises by one day per year of service after your initial 5 years at Citizen Zoo, as well as pension and life assurance. Perks Subsidised gym membership, social events and parties, and a day off for your birthday. We re proud to offer progressive and flexible working practices designed to give you the work-life balance you need. Application Timelines & Deadline Please submit your application by 23:59 on 15th Feb Review week: From 16th to 22nd Feb Invitation to Interview: by Friday 27th Feb Interviews: Friday 6th March
Jan 16, 2026
Full time
Membership Growth & Engagement Manager (Direct Debit Membership) Job details: London (Hybrid / Field-based across Greater London) Fundraising & Membership Growth Fixed-term: 12 months with opportunity to renew, dependant on performance. Salary: £40,000 Who we are: We want to create a world filled with wildlife, and we do this through pioneering community engagement and Rewilding Our Future. For us, rewilding is about rewilding people as well as rewilding nature, reconnecting communities to the natural world and restoring functional ecosystems through habitat restoration and species reintroductions. From our work to reintroduce beavers to London for the first time in 400 years, to restoring river catchments with water voles, we focus on interventions that create real ecological change on the ground. We support landscape-scale recovery too, from bringing back iconic species such as white storks and working on wider habitat restoration across East Anglia. The need To grow Citizen Zoo sustainably, we need to grow our secure unrestricted income. Our monthly, direct debit membership currently brings in around £10k per year, and we re aiming to grow this towards £60K per year within the first 12 months (or 1,000 equivalent members), through improved digital acquisition, better retention, and a strong on-the-ground recruitment presence across London. Who you are You are an adaptable, entrepreneurial fundraiser/marketer who loves turning public interest into long-term support. You are equally comfortable improving a digital join journey and writing supporter comms, and getting out in the field, setting up a stand at events, speaking to the public and signing people up to monthly direct debits. You thrive working independently, you re confident working to targets, and you use data to learn fast and improve performance. You re motivated by building something that compounds: a membership base that grows every month and funds rewilding for years to come. The Team & The Role We re a not-for-profit social enterprise with a team who mostly work from home in London. You ll work as part of this remote team from home, our shared desk spaces in central London, and out on the ground at events, partner venues and project sites across the city and beyond. You ll work closely with delivery and communications colleagues to turn audiences (visitors, volunteers, event attendees, online supporters) into loyal members, and ensure members receive a positive, joined-up experience that retains them long term. What you ll do You will own and deliver a data-led membership growth plan that increases acquisition, improves retention, and grows member value (including upgrades from £3 £5/month over time). You ll sharpen Citizen Zoo s membership proposition so it clearly connects supporters to our impact, and you ll turn that into campaigns and activity that consistently convert interest into monthly direct debits. Digitally, you ll create and optimise the online join journey (landing pages, forms and messaging) and run recruitment activity across email and social. You ll work with agency partners to plan and launch Meta and/or Google campaigns, shape and iterate creative, manage a monthly marketing budget, and improve cost-per-join and conversion rates through ongoing performance monitoring. For retention, you ll build joined-up supporter journeys from welcome/onboarding through impact updates, renewal/retention thorough engagement and exclusive membership offerings, upgrade prompts and lapsed reactivation. You ll use segmentation and insight to keep communications relevant, strengthen the member experience, and reduce churn. On the ground, you ll lead in-person recruitment across Greater London at events, fairs, community days and partner sites, setting up an effective stand, engaging the public, and signing people up to direct debit. You ll keep improving the recruitment kit (scripts, FAQs, signage, QR codes and follow-up journeys) and coordinate volunteer/colleague support when needed. Ideal candidates will also focus on lifetime value (LTV) of supporting members and as such be able to work towards an appropriate cost-per-acquisition target (CPA). Minimum requirements Full UK driving licence (hard requirement), candidates will not be considered without one (please ensure you list this on your CV). Demonstrable experience growing income or supporters through membership, regular giving, direct marketing, subscriptions, fundraising, or performance marketing. Experience delivering campaigns across digital channels (email/social), and using data/insight to improve results. Confidence in communicating with the public, including proactively starting conversations and handling objections. Strong organisational skills and ability to manage multiple workstreams independently. Willingness to travel across Greater London and work occasional evenings/weekends (time off in lieu provided). Preferred requirements Experience managing a membership scheme (acquisition + retention) with clear performance targets. Experience using a CRM or ticketing/membership platform (e.g., Hubspot, Salesforce, Spektrix, Tessitura or similar). Experience running or supporting face-to-face fundraising/membership recruitment at events. Experience managing external suppliers (design/print/digital) and working with paid social agencies. Understanding of GDPR-consistent supporter communications and supporter care best practice. Success measures (first year) In your first 12 months, success will look like building a repeatable membership growth engine that consistently brings in new direct debits through a combination of digital campaigns and in-person recruitment, while improving retention so income compounds over time. You will be expected to help grow membership income from around £10k/year towards £60K/year, supported by clear monthly targets, a functioning reporting dashboard, and evidence-based optimisation of messaging, channels, and supporter journeys. You ll also put in place a retention programme that reduces churn and increases lifetime value, so membership becomes a reliable, scalable source of unrestricted funding for Citizen Zoo s rewilding work. Working Hours At Citizen Zoo we have standard working hours from 09 30, but team members can start earlier or later if agreed with your line manager. This role will require occasional evening and weekend work, particularly around events and recruitment opportunities, and this is given back as time off in lieu. Location Must be able to travel regularly across all of London, and across other parts of Greater London, to deliver events and recruitment activity. Benefits In return for your enthusiasm and expertise, we ll reward you with a competitive salary and an enviable range of benefits including 24 days holiday a year (with the option to buy more days) that rises by one day per year of service after your initial 5 years at Citizen Zoo, as well as pension and life assurance. Perks Subsidised gym membership, social events and parties, and a day off for your birthday. We re proud to offer progressive and flexible working practices designed to give you the work-life balance you need. Application Timelines & Deadline Please submit your application by 23:59 on 15th Feb Review week: From 16th to 22nd Feb Invitation to Interview: by Friday 27th Feb Interviews: Friday 6th March
Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund
Jan 16, 2026
Full time
Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund
With Intelligence is a global provider of data for the asset management industry, offering a platform connecting investors and managers to the data and insight they need to raise and allocate funds. With Intelligence seeks a results-driven Data Relationship Manager to join a newly formed commercial team. As a Data Relationship Manager, you will have a vital role in building relationships with fund managers and asset allocators to acquire valuable, proprietary data. You will be responsible for identifying & retaining potential new business, initiating outreach, and nurturing relationships to move them through the data acquisition process. We are looking for an engaging, self-motivated individual with a commercial mindset. This is a great chance to be part of a team's evolution, provide the business with vital data connections, and foster a relationship-driven culture. Key Responsibilities: Prospecting: Identify and research potential data clients within the alternative asset management industry. Utilize various tools and internal resources to build a targeted list of prospects. Outreach: Initiate and maintain contact with prospects and clients through emails, phone calls, and other communication channels. Demonstrate the platforms to explain the data submission process. Relationship Building: Build and nurture strong relationships with prospects, positioning you and With Intelligence as a trusted partner in providing data submissions. Lead Handoff: Collaborate with the data processing teams to ensure a smooth handover of data leads, providing ongoing assistance to clients throughout the data acquisition process. Sales Enablement: Stay current with With Intelligence's products and services and competitor offerings to effectively communicate and educate prospects about our value proposition. Reporting: Maintain accurate records of all prospect interactions and relationship-building activities in CRM software. Provide regular reports and updates to the data relationship leadership team. Experience in a customer-facing role preferable, particularly in the financial services industry Strong verbal and written communication skills Energetic with an ability to connect quickly with people at all levels Personable, credible, confident, driven, and enthusiastic Results-orientated with the ability to meet and exceed targets Ability to juggle multiple clients/prospects at a time, while maintaining sharp attention to detail Ability to retain information (technical knowledge of industry, product and business operations procedures) Proficient in MS Excel Language skills are a bonus not compulsory Excellent bonus structure 24 days annual leave rising to 29 days Enhanced parental leave Medicash (Health Cash Plans) Wellness Days Flexible Fridays (Opportunity to finish early) Birthday day off Employee assistance program Travel loan scheme Charity days Breakfast provided Social Events throughout the year Hybrid Working Our Company: With Intelligence is based at One London Wall, London EC2Y 5EA. We offer amazing benefits, free breakfast daily and drinks provided all day, every day. We actively encourage social networks that oversee activities from sports, book reading to rock climbing, that you are free to join. As part of our company, you will enjoy the benefits of an open plan office and working with a social and energetic team. With Intelligence provides exclusive editorial, research, data and events for senior executives within the asset management industry. These include hedge funds, private credit, private equity, real estate and traditional asset management, and our editorial brands are seen as market leaders in providing asset manager sales and IR execs with the actionable information they require to help them raise and retain assets. To maintain and grow our position in the market we need to continue to hire highly motivated, thoughtful and to ensure our subscribers are getting the exclusive intelligence they need first, and most comprehensively, through our range of services. If you are interested so far in what you have read, please apply, we look forward to hearing from you. We are an Equal Opportunity Employer. Our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, colour, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable law.
Jan 16, 2026
Full time
With Intelligence is a global provider of data for the asset management industry, offering a platform connecting investors and managers to the data and insight they need to raise and allocate funds. With Intelligence seeks a results-driven Data Relationship Manager to join a newly formed commercial team. As a Data Relationship Manager, you will have a vital role in building relationships with fund managers and asset allocators to acquire valuable, proprietary data. You will be responsible for identifying & retaining potential new business, initiating outreach, and nurturing relationships to move them through the data acquisition process. We are looking for an engaging, self-motivated individual with a commercial mindset. This is a great chance to be part of a team's evolution, provide the business with vital data connections, and foster a relationship-driven culture. Key Responsibilities: Prospecting: Identify and research potential data clients within the alternative asset management industry. Utilize various tools and internal resources to build a targeted list of prospects. Outreach: Initiate and maintain contact with prospects and clients through emails, phone calls, and other communication channels. Demonstrate the platforms to explain the data submission process. Relationship Building: Build and nurture strong relationships with prospects, positioning you and With Intelligence as a trusted partner in providing data submissions. Lead Handoff: Collaborate with the data processing teams to ensure a smooth handover of data leads, providing ongoing assistance to clients throughout the data acquisition process. Sales Enablement: Stay current with With Intelligence's products and services and competitor offerings to effectively communicate and educate prospects about our value proposition. Reporting: Maintain accurate records of all prospect interactions and relationship-building activities in CRM software. Provide regular reports and updates to the data relationship leadership team. Experience in a customer-facing role preferable, particularly in the financial services industry Strong verbal and written communication skills Energetic with an ability to connect quickly with people at all levels Personable, credible, confident, driven, and enthusiastic Results-orientated with the ability to meet and exceed targets Ability to juggle multiple clients/prospects at a time, while maintaining sharp attention to detail Ability to retain information (technical knowledge of industry, product and business operations procedures) Proficient in MS Excel Language skills are a bonus not compulsory Excellent bonus structure 24 days annual leave rising to 29 days Enhanced parental leave Medicash (Health Cash Plans) Wellness Days Flexible Fridays (Opportunity to finish early) Birthday day off Employee assistance program Travel loan scheme Charity days Breakfast provided Social Events throughout the year Hybrid Working Our Company: With Intelligence is based at One London Wall, London EC2Y 5EA. We offer amazing benefits, free breakfast daily and drinks provided all day, every day. We actively encourage social networks that oversee activities from sports, book reading to rock climbing, that you are free to join. As part of our company, you will enjoy the benefits of an open plan office and working with a social and energetic team. With Intelligence provides exclusive editorial, research, data and events for senior executives within the asset management industry. These include hedge funds, private credit, private equity, real estate and traditional asset management, and our editorial brands are seen as market leaders in providing asset manager sales and IR execs with the actionable information they require to help them raise and retain assets. To maintain and grow our position in the market we need to continue to hire highly motivated, thoughtful and to ensure our subscribers are getting the exclusive intelligence they need first, and most comprehensively, through our range of services. If you are interested so far in what you have read, please apply, we look forward to hearing from you. We are an Equal Opportunity Employer. Our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, colour, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable law.
About Kernel Kernel gives enterprise RevOps teams confidence in their CRM data. We've raised a $14M Series A from top VCs and operators at Plaid, OpenAI, Slack and others to build the AI-native alternative to Dun & Bradstreet's entity and hierarchy data. RevOps teams at Gong, Navan, Zip, Remote and GoCardless use Kernel to clean, enrich and complete their CRM data at enterprise scale, eliminating duplicates, fixing hierarchies and restoring trust in the foundation that powers forecasting, territory planning and AI initiatives. Our platform combines entity-level intelligence with mass-action tooling to give RevOps teams the data quality and control needed to plan confidently and deploy AI successfully. The Role We are looking for a battle-tested Customer Success Manager to own the post-sales journey for our growing enterprise customer base. You will move our CS motion from reactive support to proactive partnership, managing a book of business worth $2M+ ARR across multiple high-value clients. This is a foundational hire (you will be the second member of our CS team). Unlike a standard CSM role where you step into an existing machine, here you will help build the machine. We are looking for an operator who has seen "what good looks like" at scale and can implement those standards at Kernel. This is a commercial and technical role. You won't just be "checking in". You will be speaking the language of RevOps, using data to prove value, and identifying early opportunities for expansion. You will work directly with the founders, commercial leadership, and product team to ensure our customers rely on Kernel as mission-critical infrastructure. What You'll Be Doing Own the Strategic Relationship: Manage a portfolio of enterprise accounts (approx. $2M ARR), acting as the strategic advisor to VP-level stakeholders from onboarding through to perpetual renewal. Drive Net Revenue Retention (NRR): Own the commercial number. You will proactively identify churn risks, spot expansion opportunities (upsell/cross-sell), and lead renewal negotiations to ensure it is easy for the client to say "Yes." Deliver Measurable Value: Move beyond "feeling good" to "proving value." You will run data-driven QBRs and success plans that demonstrate hard ROI (time saved, revenue protected) to customer stakeholders. Enablement & Adoption: Drive incremental adoption across your accounts. You will work with customers to expand usage step-by-step, starting with core modules and progressively unlocking advanced features as they mature. Voice of the Customer: You are the ear to the ground. You will aggregate product feedback and friction points, channeling them directly to Product and Engineering to shape our roadmap. What You Bring B2B SaaS Experience: 4+ years of experience managing a book of business in B2B Enterprise SaaS. You have navigated complex enterprise renewals and have a track record of hitting NRR targets. Commercial Fluency: You have a "customer shareholder" mentality. You understand the commercial levers that drive customer success and work closely with Account Managers to identify expansion opportunities and support renewal conversations. Operational Mindset: You don't just execute tasks; you build processes. You have previously helped refine playbooks (e.g., onboarding flows, risk frameworks) in a previous role. High EQ & Resilience: You can read a room (or a Zoom call). You know when to push, when to listen, and how to navigate uncomfortable situations without shying away from hard questions. It is a plus if you also have: You are comfortable discussing CRM hierarchies, data hygiene, and API integrations with technical RevOps teams. Experience in data infrastructure, CRM, or API-first products. Previous experience at a Series B/C startup where you saw a CS team scale from chaos to structure. ️ This role may not be for you if you: Prefer a "Support Ticket" approach: If you wait for the customer to email you with a problem rather than proactively analyzing their usage, you will struggle here. Are intimidated by technical stakeholders: Our customers are RevOps pros. You need to be willing to learn the intricacies of CRM data and hierarchies. This role is definitely not for you if you: Prefer consensus over action: This role requires making calls quickly and adjusting course when needed, rather than waiting for perfect clarity. Struggle with transparency around risks: We need someone who surfaces challenges early rather than trying to resolve them quietly. What We Offer We will do our best to offer you a ride of a lifetime. It will not be easy, but it will be thrilling. Salary: £70,000 - £100,000 + equity ️ 24 days holiday per year + bank holidays + 2 weeks work-from-anywhere Pension plan Top-spec equipment and central London office ️ Dinner provided when working past 6 pm Team events and dinners when we hit weekly targets A fast-paced ride in the early innings of a new technology wave ️ Team You'll work directly with the founders and founding CSM, alongside commercial and product leads, to build and execute the CS playbook. Visas & Relocation We are unable to sponsor visas or offer relocation for this position. Candidates must have the right to work in the UK. Interview Process Stage 1 - First interview (30 min): Deep dive into your CS experience and commercial methodology with Dominik. Stage 2 - Case interview (60 min): Present a take-home customer scenario shared in advance Stage 3 - Values interview with Founders (45 min): Meeting with Founders to assess cultural fit If there is mutual fit, we move to references and offer.
Jan 16, 2026
Full time
About Kernel Kernel gives enterprise RevOps teams confidence in their CRM data. We've raised a $14M Series A from top VCs and operators at Plaid, OpenAI, Slack and others to build the AI-native alternative to Dun & Bradstreet's entity and hierarchy data. RevOps teams at Gong, Navan, Zip, Remote and GoCardless use Kernel to clean, enrich and complete their CRM data at enterprise scale, eliminating duplicates, fixing hierarchies and restoring trust in the foundation that powers forecasting, territory planning and AI initiatives. Our platform combines entity-level intelligence with mass-action tooling to give RevOps teams the data quality and control needed to plan confidently and deploy AI successfully. The Role We are looking for a battle-tested Customer Success Manager to own the post-sales journey for our growing enterprise customer base. You will move our CS motion from reactive support to proactive partnership, managing a book of business worth $2M+ ARR across multiple high-value clients. This is a foundational hire (you will be the second member of our CS team). Unlike a standard CSM role where you step into an existing machine, here you will help build the machine. We are looking for an operator who has seen "what good looks like" at scale and can implement those standards at Kernel. This is a commercial and technical role. You won't just be "checking in". You will be speaking the language of RevOps, using data to prove value, and identifying early opportunities for expansion. You will work directly with the founders, commercial leadership, and product team to ensure our customers rely on Kernel as mission-critical infrastructure. What You'll Be Doing Own the Strategic Relationship: Manage a portfolio of enterprise accounts (approx. $2M ARR), acting as the strategic advisor to VP-level stakeholders from onboarding through to perpetual renewal. Drive Net Revenue Retention (NRR): Own the commercial number. You will proactively identify churn risks, spot expansion opportunities (upsell/cross-sell), and lead renewal negotiations to ensure it is easy for the client to say "Yes." Deliver Measurable Value: Move beyond "feeling good" to "proving value." You will run data-driven QBRs and success plans that demonstrate hard ROI (time saved, revenue protected) to customer stakeholders. Enablement & Adoption: Drive incremental adoption across your accounts. You will work with customers to expand usage step-by-step, starting with core modules and progressively unlocking advanced features as they mature. Voice of the Customer: You are the ear to the ground. You will aggregate product feedback and friction points, channeling them directly to Product and Engineering to shape our roadmap. What You Bring B2B SaaS Experience: 4+ years of experience managing a book of business in B2B Enterprise SaaS. You have navigated complex enterprise renewals and have a track record of hitting NRR targets. Commercial Fluency: You have a "customer shareholder" mentality. You understand the commercial levers that drive customer success and work closely with Account Managers to identify expansion opportunities and support renewal conversations. Operational Mindset: You don't just execute tasks; you build processes. You have previously helped refine playbooks (e.g., onboarding flows, risk frameworks) in a previous role. High EQ & Resilience: You can read a room (or a Zoom call). You know when to push, when to listen, and how to navigate uncomfortable situations without shying away from hard questions. It is a plus if you also have: You are comfortable discussing CRM hierarchies, data hygiene, and API integrations with technical RevOps teams. Experience in data infrastructure, CRM, or API-first products. Previous experience at a Series B/C startup where you saw a CS team scale from chaos to structure. ️ This role may not be for you if you: Prefer a "Support Ticket" approach: If you wait for the customer to email you with a problem rather than proactively analyzing their usage, you will struggle here. Are intimidated by technical stakeholders: Our customers are RevOps pros. You need to be willing to learn the intricacies of CRM data and hierarchies. This role is definitely not for you if you: Prefer consensus over action: This role requires making calls quickly and adjusting course when needed, rather than waiting for perfect clarity. Struggle with transparency around risks: We need someone who surfaces challenges early rather than trying to resolve them quietly. What We Offer We will do our best to offer you a ride of a lifetime. It will not be easy, but it will be thrilling. Salary: £70,000 - £100,000 + equity ️ 24 days holiday per year + bank holidays + 2 weeks work-from-anywhere Pension plan Top-spec equipment and central London office ️ Dinner provided when working past 6 pm Team events and dinners when we hit weekly targets A fast-paced ride in the early innings of a new technology wave ️ Team You'll work directly with the founders and founding CSM, alongside commercial and product leads, to build and execute the CS playbook. Visas & Relocation We are unable to sponsor visas or offer relocation for this position. Candidates must have the right to work in the UK. Interview Process Stage 1 - First interview (30 min): Deep dive into your CS experience and commercial methodology with Dominik. Stage 2 - Case interview (60 min): Present a take-home customer scenario shared in advance Stage 3 - Values interview with Founders (45 min): Meeting with Founders to assess cultural fit If there is mutual fit, we move to references and offer.
Partnerships Manager Microsoft Ecosystem - UK (Fintech / Treasury SaaS) The Short Version Finance teams keep companies alive. Yet most still rely on spreadsheets and late-night reconciliations. At Embat, we're building the system that changes that: a Treasury Management Platform powered by AI, connected to every bank, every system, every country. Founded in Spain in 2021, we're now 100+ people across Europe, backed by Creandum (Spotify, Klarna) with a €15M Series A. The UK is a big growth market for us, and we're looking for someone to help us make it happen. You'll join a 100+ person team of diverse nationalities and backgrounds, united by a shared passion for transforming finance. You'll also work alongside founders who spent over a decade in Investment Banking at J.P. Morgan before building Embat. This isn't a "manage partner accounts" role. It's about building alliances that shape markets. You'll lead Embat's Microsoft partnership strategy in the UK - connecting the dots between Embat, Microsoft's ecosystem, and the mid market companies we serve. You'll turn technology integrations and co selling motions into real commercial momentum - accelerating Embat's growth while making finance teams' lives radically easier. Design and execute our Microsoft partnership roadmap from integration strategy to commercial alignment. Develop relationships with key players across the Microsoft Partner ecosystem including top resellers, implementation partners, and consulting firms within the UK market. Build joint go to market plans and coordinate co selling opportunities with Microsoft partners. Collaborate internally with Product, Sales, and Marketing to ensure technical and commercial alignment. Create partner enablement materials to drive adoption, visibility, and shared pipeline success. Track performance in CRM (HubSpot preferred) and report on partner sourced revenue. Represent Embat at Microsoft and fintech ecosystem events, building visibility and trust. Continuously refine the partnership model - test, learn, and scale what works. Ensure smooth partner operations including opportunity tracking, deal registration, and commission follow up. We're not checking boxes, we're looking for real potential and impact. 5+ years in partnerships, alliances, or channel management - ideally with hands on Microsoft ecosystem experience. Proven record of turning technology alliances into revenue growth. Strong understanding of SaaS sales motions and mid market buying processes. Skilled communicator who can navigate both strategic conversations and tactical execution. Data driven and organised - you measure outcomes, not activities. Hands on and humble: willing to do what it takes to move projects forward. Collaborative, curious, and comfortable in a fast moving scale up. Fluent in English; additional languages are a plus. Why You'll Love It Here Lead one of Embat's most strategic partnerships in our UK expansion. Work directly with founders and the Head of Sales UK, shaping our go to market strategy. Competitive salary, variable compensation, and access to our equity programme. Annual leave available from day one + birthday off. Hybrid working setup from our London hub. Twice yearly performance reviews and clear growth path. Quarterly company gatherings in Madrid or in other Hubs for team building A culture that lives our values: humility, ambition, and teamwork. The Embat Way We treat people like we like to be treated. We stay curious and keep raising the bar, professionally or personally. We win and lose together. One Last Thing If you're reading this thinking, "That sounds like me - and maybe a bit of a stretch," that's exactly the point. We grow people as fast as we grow markets. If you're ready to build the alliances that shape how finance teams work - don't wait. Apply now.
Jan 16, 2026
Full time
Partnerships Manager Microsoft Ecosystem - UK (Fintech / Treasury SaaS) The Short Version Finance teams keep companies alive. Yet most still rely on spreadsheets and late-night reconciliations. At Embat, we're building the system that changes that: a Treasury Management Platform powered by AI, connected to every bank, every system, every country. Founded in Spain in 2021, we're now 100+ people across Europe, backed by Creandum (Spotify, Klarna) with a €15M Series A. The UK is a big growth market for us, and we're looking for someone to help us make it happen. You'll join a 100+ person team of diverse nationalities and backgrounds, united by a shared passion for transforming finance. You'll also work alongside founders who spent over a decade in Investment Banking at J.P. Morgan before building Embat. This isn't a "manage partner accounts" role. It's about building alliances that shape markets. You'll lead Embat's Microsoft partnership strategy in the UK - connecting the dots between Embat, Microsoft's ecosystem, and the mid market companies we serve. You'll turn technology integrations and co selling motions into real commercial momentum - accelerating Embat's growth while making finance teams' lives radically easier. Design and execute our Microsoft partnership roadmap from integration strategy to commercial alignment. Develop relationships with key players across the Microsoft Partner ecosystem including top resellers, implementation partners, and consulting firms within the UK market. Build joint go to market plans and coordinate co selling opportunities with Microsoft partners. Collaborate internally with Product, Sales, and Marketing to ensure technical and commercial alignment. Create partner enablement materials to drive adoption, visibility, and shared pipeline success. Track performance in CRM (HubSpot preferred) and report on partner sourced revenue. Represent Embat at Microsoft and fintech ecosystem events, building visibility and trust. Continuously refine the partnership model - test, learn, and scale what works. Ensure smooth partner operations including opportunity tracking, deal registration, and commission follow up. We're not checking boxes, we're looking for real potential and impact. 5+ years in partnerships, alliances, or channel management - ideally with hands on Microsoft ecosystem experience. Proven record of turning technology alliances into revenue growth. Strong understanding of SaaS sales motions and mid market buying processes. Skilled communicator who can navigate both strategic conversations and tactical execution. Data driven and organised - you measure outcomes, not activities. Hands on and humble: willing to do what it takes to move projects forward. Collaborative, curious, and comfortable in a fast moving scale up. Fluent in English; additional languages are a plus. Why You'll Love It Here Lead one of Embat's most strategic partnerships in our UK expansion. Work directly with founders and the Head of Sales UK, shaping our go to market strategy. Competitive salary, variable compensation, and access to our equity programme. Annual leave available from day one + birthday off. Hybrid working setup from our London hub. Twice yearly performance reviews and clear growth path. Quarterly company gatherings in Madrid or in other Hubs for team building A culture that lives our values: humility, ambition, and teamwork. The Embat Way We treat people like we like to be treated. We stay curious and keep raising the bar, professionally or personally. We win and lose together. One Last Thing If you're reading this thinking, "That sounds like me - and maybe a bit of a stretch," that's exactly the point. We grow people as fast as we grow markets. If you're ready to build the alliances that shape how finance teams work - don't wait. Apply now.
Business Development Vice President (South Region) Job Code: 11156 Country: GB City: London Skill Category: Asset Management Description: Job Title: Business Development - South Region Corporate Title: Vice President Department: UK Branch, Nomura Asset Management Europe Location: London (Hybrid) Company Overview: Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Nomura Asset Management (NAM) is Japan's largest investment manager with assets under management of over $600bn globally. NAM has offices in Tokyo, London, Frankfurt, Dubai, New York, Hong Kong, Shanghai, Malaysia, Taipei and Singapore. From our London office our Distribution business provides services to a broad range of clients and distributors across the EMEA and Latin America (LatAm) regions. We distribute NAM products covering multiple asset classes, as well as those of affiliated companies including NCRAM and New Forests. Role Overview: This role is based within the UK Branch of NAMEU (Europe) and as a member of the UK and Ireland Wholesale sales team. The ideal candidate would be a self-motivated team player with a strong and proven track record of business development experience in a similar role, ideally at a large or boutique asset manager. They should have a strong knowledge and understanding of the UK wholesale market, and ideally should have strong existing relationships in the South England (South West, South East, Midlands and East Anglia) and generally in the UK wholesale channel. The candidate must be able to prioritise individual and teamwork loads and deliver high quality, accurate work to meet standards required by internal and external parties. All duties and responsibilities must be performed in line with NAM's policies and procedures. Main Duties and Responsibilities: Promote Nomura Asset Management's full range of products through various client activities including one-to-one client meetings. Focus on developing new business and relationships in the UK intermediary/DFM sector, predominantly in the South England (South West, South East, Midlands and East Anglia) regional UK Advisory/Wealth channels. Work in partnership with sales support, marketing, client portfolio managers and portfolio managers to ensure comprehensive, consistent and impactful coverage of the target market. Build up Nomura's brand recognition in the region by representing Nomura at relevant industry events as well as arranging regular self-organised investor events. Achieve individually agreed sales targets as well as contribute towards the team achieving and exceeding collective revenue and sales targets. Work with Client Service Team to cross-sell new products to existing clients. Report activity in a timely manner to our Salesforce CRM system. Contribute to weekly and monthly activity reports. Skills & Experience: Strong investor network in the regions, particularly the South of England (South West, South East, Midlands and East Anglia) and generally in UK Wholesale channel. Ability to aim towards and meet specific sales targets, and work towards a team target. Strong investment knowledge on product and macro basis. Excellent presentation and people/communication skills. Team spirit, self-starter and lateral thinker. Proficient in spoken and written English. Proficient with MS Word, Excel, PowerPoint and Outlook. Attributes: Enthusiastic team player with the motivation and ambition to achieve sales targets. Nomura competencies Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all options for resolving problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government has taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA. Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment. A member of staff will be happy to help. Diversity Statement Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer.
Jan 16, 2026
Full time
Business Development Vice President (South Region) Job Code: 11156 Country: GB City: London Skill Category: Asset Management Description: Job Title: Business Development - South Region Corporate Title: Vice President Department: UK Branch, Nomura Asset Management Europe Location: London (Hybrid) Company Overview: Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Nomura Asset Management (NAM) is Japan's largest investment manager with assets under management of over $600bn globally. NAM has offices in Tokyo, London, Frankfurt, Dubai, New York, Hong Kong, Shanghai, Malaysia, Taipei and Singapore. From our London office our Distribution business provides services to a broad range of clients and distributors across the EMEA and Latin America (LatAm) regions. We distribute NAM products covering multiple asset classes, as well as those of affiliated companies including NCRAM and New Forests. Role Overview: This role is based within the UK Branch of NAMEU (Europe) and as a member of the UK and Ireland Wholesale sales team. The ideal candidate would be a self-motivated team player with a strong and proven track record of business development experience in a similar role, ideally at a large or boutique asset manager. They should have a strong knowledge and understanding of the UK wholesale market, and ideally should have strong existing relationships in the South England (South West, South East, Midlands and East Anglia) and generally in the UK wholesale channel. The candidate must be able to prioritise individual and teamwork loads and deliver high quality, accurate work to meet standards required by internal and external parties. All duties and responsibilities must be performed in line with NAM's policies and procedures. Main Duties and Responsibilities: Promote Nomura Asset Management's full range of products through various client activities including one-to-one client meetings. Focus on developing new business and relationships in the UK intermediary/DFM sector, predominantly in the South England (South West, South East, Midlands and East Anglia) regional UK Advisory/Wealth channels. Work in partnership with sales support, marketing, client portfolio managers and portfolio managers to ensure comprehensive, consistent and impactful coverage of the target market. Build up Nomura's brand recognition in the region by representing Nomura at relevant industry events as well as arranging regular self-organised investor events. Achieve individually agreed sales targets as well as contribute towards the team achieving and exceeding collective revenue and sales targets. Work with Client Service Team to cross-sell new products to existing clients. Report activity in a timely manner to our Salesforce CRM system. Contribute to weekly and monthly activity reports. Skills & Experience: Strong investor network in the regions, particularly the South of England (South West, South East, Midlands and East Anglia) and generally in UK Wholesale channel. Ability to aim towards and meet specific sales targets, and work towards a team target. Strong investment knowledge on product and macro basis. Excellent presentation and people/communication skills. Team spirit, self-starter and lateral thinker. Proficient in spoken and written English. Proficient with MS Word, Excel, PowerPoint and Outlook. Attributes: Enthusiastic team player with the motivation and ambition to achieve sales targets. Nomura competencies Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all options for resolving problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government has taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA. Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment. A member of staff will be happy to help. Diversity Statement Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer.
Job Title: Business Development - South Region Corporate Title: Vice President Department: UK Branch, Nomura Asset Management Europe Location: London (Hybrid) Overview This role is based within the UK Branch of NAMEU (Europe) and as a member of the UK and Ireland Wholesale sales team. The ideal candidate would be a self-motivated team player with a strong and proven track record of business development experience in a similar role, ideally at a large or boutique asset manager. They should have a strong knowledge and understanding of the UK wholesale market, and ideally should have strong existing relationships in the South England (South West, South East, Midlands and East Anglia) and generally in the UK wholesale channel. The candidate must be able to prioritise individual and teamwork loads and deliver high quality, accurate work to meet standards required by internal and external parties. All duties and responsibilities must be performed in line with NAM's policies and procedures. Main Duties and Responsibilities To promote Nomura Asset Management's full range of products through various client activities including one to one client meetings Main priority to focus on developing new business and relationships in the UK intermediary/DFM sector, predominantly in the South England (South West, South East, Midlands and East Anglia) regional UK Advisory/Wealth channels Work in partnership with sales support, marketing, client portfolio managers and portfolio managers to ensure comprehensive, consistent and impactful coverage of the target market Continue to build up Nomura's brand recognition in the region by representing Nomura at relevant industry events as well as arranging regular self-organised investor events To achieve individually agreed sales targets as well as contribute towards the team achieving and exceeding collective revenue and sales targets Work with Client Service Team to cross-sell new products to existing clients Activity reported in a timely manner to our Salesforce CRM system Contribute to weekly and monthly activity reports Skills & Experience Strong investor network in the regions, particularly the South of England (South West, South East, Midlands and East Anglia) and generally in UK Wholesale channel Ability to aim towards and meet specific sales targets, and work towards a team target Strong investment knowledge on product and macro basis Excellent presentation skills, people/communication skills Team spirit is key, together with ability to be a self-starter, and lateral thinker Proficient in spoken and written English Strong with MS Word, Excel, PowerPoint and Outlook Attributes Enthusiastic team player with the motivation and ambition to achieve sales targets Nomura competencies Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA. Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment. A member of staff will be happy to help. Diversity Statement Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Jan 16, 2026
Full time
Job Title: Business Development - South Region Corporate Title: Vice President Department: UK Branch, Nomura Asset Management Europe Location: London (Hybrid) Overview This role is based within the UK Branch of NAMEU (Europe) and as a member of the UK and Ireland Wholesale sales team. The ideal candidate would be a self-motivated team player with a strong and proven track record of business development experience in a similar role, ideally at a large or boutique asset manager. They should have a strong knowledge and understanding of the UK wholesale market, and ideally should have strong existing relationships in the South England (South West, South East, Midlands and East Anglia) and generally in the UK wholesale channel. The candidate must be able to prioritise individual and teamwork loads and deliver high quality, accurate work to meet standards required by internal and external parties. All duties and responsibilities must be performed in line with NAM's policies and procedures. Main Duties and Responsibilities To promote Nomura Asset Management's full range of products through various client activities including one to one client meetings Main priority to focus on developing new business and relationships in the UK intermediary/DFM sector, predominantly in the South England (South West, South East, Midlands and East Anglia) regional UK Advisory/Wealth channels Work in partnership with sales support, marketing, client portfolio managers and portfolio managers to ensure comprehensive, consistent and impactful coverage of the target market Continue to build up Nomura's brand recognition in the region by representing Nomura at relevant industry events as well as arranging regular self-organised investor events To achieve individually agreed sales targets as well as contribute towards the team achieving and exceeding collective revenue and sales targets Work with Client Service Team to cross-sell new products to existing clients Activity reported in a timely manner to our Salesforce CRM system Contribute to weekly and monthly activity reports Skills & Experience Strong investor network in the regions, particularly the South of England (South West, South East, Midlands and East Anglia) and generally in UK Wholesale channel Ability to aim towards and meet specific sales targets, and work towards a team target Strong investment knowledge on product and macro basis Excellent presentation skills, people/communication skills Team spirit is key, together with ability to be a self-starter, and lateral thinker Proficient in spoken and written English Strong with MS Word, Excel, PowerPoint and Outlook Attributes Enthusiastic team player with the motivation and ambition to achieve sales targets Nomura competencies Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA. Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment. A member of staff will be happy to help. Diversity Statement Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Job Details: Sales Administration Manager Full details of the job. Vacancy Name Employment Type Employment Type Permanent Location Location UK - Remote Brief Description Are you looking to sink your teeth into a pivotal role within a growing team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Brief Description Are you looking to sink your teeth into a pivotal role within a growing team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Summary We are looking for a highly-organized, enthusiastic Sales Administration Manager who shows initiative and confidence dealing with senior stakeholders and clients. This exciting opportunity requires a team player who maintains the smooth running of all Sales Administration within the Commercial team, interacting with the Sales and Sales Management, Marketing and CRM functions. You will interact with senior management and across functions to ensure the prompt and accurate processing of sales orders, client onboarding and be a key stakeholder in the sales commissions process. You'll need to be able to assimilate information fast, research and propose solutions to business problems. If you love working in a fast-paced, sales-centric environment where you can learn by doing and will grow as fast as your ability then this is the role for you. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud consists of SmartCOMM ,for enterprise-scale customer communications, SmartIQ for digital forms transformation, and SmartDX , for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit The responsibilities of the role include: Sales Administration Responsibilities Manage customer set-up for global sales order onboarding, including: Monitoring of opportunity approvals Sales order processing Commission allocations Customer record setup Commission Allocations Ensuring correct allocation of deals to plan participants Manage commission questions and exceptions What we're looking for: Must have skills/experience: At Smart Communications we take pride in hiring smart people who are capable of diagnosing problems, rolling up their sleeves and executing their responsibilities with a high degree of personal integrity. We are looking for a self-motivated, driven individual who takes the initiative and gets things done with the following key skills and experience:- Experience managing sales administration and order processing. Analytical skills in salesforce and excel, with ability to articulate what the data means Excellent Communication skills, both written and verbal Attention to detail A team player who creates positive working relationships across departments - especially sales and finance Extremely well-organised individual with a proven ability to manage a team and balance conflicting priorities Experience in the following environments will be advantageous: Working in a SaaS or technology environment We look for the following SMART values in everyone we hire at Smart Communications: S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M ake a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R esults-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days' holiday allowance plus an additional day off for your birthday! Located in Covent Garden , our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role has a hybrid setup with occasional work from the office required . So, if we interest you , please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour , religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. To learn more about Smart Communications visit:
Jan 16, 2026
Full time
Job Details: Sales Administration Manager Full details of the job. Vacancy Name Employment Type Employment Type Permanent Location Location UK - Remote Brief Description Are you looking to sink your teeth into a pivotal role within a growing team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Brief Description Are you looking to sink your teeth into a pivotal role within a growing team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Summary We are looking for a highly-organized, enthusiastic Sales Administration Manager who shows initiative and confidence dealing with senior stakeholders and clients. This exciting opportunity requires a team player who maintains the smooth running of all Sales Administration within the Commercial team, interacting with the Sales and Sales Management, Marketing and CRM functions. You will interact with senior management and across functions to ensure the prompt and accurate processing of sales orders, client onboarding and be a key stakeholder in the sales commissions process. You'll need to be able to assimilate information fast, research and propose solutions to business problems. If you love working in a fast-paced, sales-centric environment where you can learn by doing and will grow as fast as your ability then this is the role for you. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud consists of SmartCOMM ,for enterprise-scale customer communications, SmartIQ for digital forms transformation, and SmartDX , for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit The responsibilities of the role include: Sales Administration Responsibilities Manage customer set-up for global sales order onboarding, including: Monitoring of opportunity approvals Sales order processing Commission allocations Customer record setup Commission Allocations Ensuring correct allocation of deals to plan participants Manage commission questions and exceptions What we're looking for: Must have skills/experience: At Smart Communications we take pride in hiring smart people who are capable of diagnosing problems, rolling up their sleeves and executing their responsibilities with a high degree of personal integrity. We are looking for a self-motivated, driven individual who takes the initiative and gets things done with the following key skills and experience:- Experience managing sales administration and order processing. Analytical skills in salesforce and excel, with ability to articulate what the data means Excellent Communication skills, both written and verbal Attention to detail A team player who creates positive working relationships across departments - especially sales and finance Extremely well-organised individual with a proven ability to manage a team and balance conflicting priorities Experience in the following environments will be advantageous: Working in a SaaS or technology environment We look for the following SMART values in everyone we hire at Smart Communications: S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M ake a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R esults-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days' holiday allowance plus an additional day off for your birthday! Located in Covent Garden , our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role has a hybrid setup with occasional work from the office required . So, if we interest you , please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour , religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. To learn more about Smart Communications visit:
Business Development Specialist page is loaded Business Development Specialistlocations: Readingtime type: Full timeposted on: Posted 16 Days Agojob requisition id: R8079The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role The Business Development Specialist (BDS) must develop an understanding of the value AspenTech provides to our customers and communicate our value proposition in both written and oral communications with customers. Candidates must possess the ability and confidence to engage customers, evoke interest in Aspen Technology's solutions, qualify and disqualify potential customers, think quickly on their feet, and speak intelligently with a variety of buyers. This person will work as a member of a sales team which includes sales account managers, solution consulting, customer support and sales operations. The BDS role is directly responsible for generating new leads and working with AspenTech's solution consulting team to further qualify those leads. They will use proven sales methodologies taught in an onboarding program. The BDS role is an opportunity to join an industry-leading team while building a strong foundation of skills centered on our customer's business goals, needs and value. Your Impact Be a self-learner that is inquisitive and with the ability to pick up complex topics easily through consistent engagement with others within the organization. Generate new sales opportunities through various channels, including cold calling, email outreach and social media. Qualify leads utilizing communication skills that are clear and to the point. Collaborate with the marketing organization on campaigns and other lead generation strategies. Collaborate with the sales teams on execution strategies. Consistently achieve and exceed individual key performance indicators (KPIs) and meet monthly/quarterly quotas. Maintain and nurture relationships with key stakeholders at prospective accounts. Manage the account profiling process, which includes understanding the customer's buying process and communicating the AspenTech value proposition to prospects. Pass qualified customer account leads to Inside Sales Account Managers. Assist in securing technical demonstrations. Utilize a Customer Relationship Management (Salesforce) system to manage prospective customer information. What You'll Need University degree required (Bachelor's or equivalent) - degree in Chemical, Industrial, Production, or Petroleum engineering ideal. A positive attitude and strong personal integrity. Self-motivation with an innate desire to win and to achieve stated goals/targets. Highly disciplined and well organized. Strong written and verbal communication skills. Team oriented, self-starter who is willing to be coached in a collaborative environment. Personal computer literacy including, Excel, PowerPoint, CRM tools (Salesforce). Fresh graduates may apply.locations: Readingtime type: Full timeposted on: Posted 16 Days Ago recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences.
Jan 16, 2026
Full time
Business Development Specialist page is loaded Business Development Specialistlocations: Readingtime type: Full timeposted on: Posted 16 Days Agojob requisition id: R8079The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role The Business Development Specialist (BDS) must develop an understanding of the value AspenTech provides to our customers and communicate our value proposition in both written and oral communications with customers. Candidates must possess the ability and confidence to engage customers, evoke interest in Aspen Technology's solutions, qualify and disqualify potential customers, think quickly on their feet, and speak intelligently with a variety of buyers. This person will work as a member of a sales team which includes sales account managers, solution consulting, customer support and sales operations. The BDS role is directly responsible for generating new leads and working with AspenTech's solution consulting team to further qualify those leads. They will use proven sales methodologies taught in an onboarding program. The BDS role is an opportunity to join an industry-leading team while building a strong foundation of skills centered on our customer's business goals, needs and value. Your Impact Be a self-learner that is inquisitive and with the ability to pick up complex topics easily through consistent engagement with others within the organization. Generate new sales opportunities through various channels, including cold calling, email outreach and social media. Qualify leads utilizing communication skills that are clear and to the point. Collaborate with the marketing organization on campaigns and other lead generation strategies. Collaborate with the sales teams on execution strategies. Consistently achieve and exceed individual key performance indicators (KPIs) and meet monthly/quarterly quotas. Maintain and nurture relationships with key stakeholders at prospective accounts. Manage the account profiling process, which includes understanding the customer's buying process and communicating the AspenTech value proposition to prospects. Pass qualified customer account leads to Inside Sales Account Managers. Assist in securing technical demonstrations. Utilize a Customer Relationship Management (Salesforce) system to manage prospective customer information. What You'll Need University degree required (Bachelor's or equivalent) - degree in Chemical, Industrial, Production, or Petroleum engineering ideal. A positive attitude and strong personal integrity. Self-motivation with an innate desire to win and to achieve stated goals/targets. Highly disciplined and well organized. Strong written and verbal communication skills. Team oriented, self-starter who is willing to be coached in a collaborative environment. Personal computer literacy including, Excel, PowerPoint, CRM tools (Salesforce). Fresh graduates may apply.locations: Readingtime type: Full timeposted on: Posted 16 Days Ago recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences.
To support the ongoing growth of our business we are hiring Junior Territory Sales Manager in Czech Republic. The role is field-based and will mainly cover the Baltics and CIS (including Kazakhstan / Uzbekistan / Kyrgyzstan / Tajikistan / Turkmenistan). Role Purpose This role will apply sales leadership and management to achieve agreed bookings targets in the defined territories whilst maximizing profitability through optimizing regional coverage, key account management, market segment focus, and efficient sales pipeline management. You will be selling directly as well as optimizing our Channel Partner coverage, nurturing our new and existing customers, to position Oxford Instruments as their preferred partner. Your Key Responsibilities would be: Develop, implement, and own business plans to achieve agreed financial targets and Key Performance Indicators within the territory. Support the territory sales manager of the "supporting territories" by virtue of discussing and meetings with customers, on site as well as virtually. Optimise territory sales coverage through direct sales activities and third-party distribution channels. If applicable, appoint and manage distributors and agents as required to drive territory business growth and profitability. Implement best in class Key Account Management within the territory. Execute local launches of new products. Deliver and execute plans to penetrate and grow business in relevant high priority market segments. Negotiation and closure of orders. Apply best practice CRM use to ensure accurate sales forecasts and comprehensive leads and opportunities management. Analyse CRM data and associated analytics to take evidence-based business decisions. Build and maintain relationships with our customer base to create regional key opinion leader advocates through regular travel and site visits. In combination with regional and global marketing teams, manage an effective program of physical and virtual events, delivering "at event" leadership to maximise leads. You would be an ideal match if you have: Relevant technical degree or equivalent experience in a similar role Experience in Account Management, ideally will have worked in a role with a similar customer base and product range/capability. Fluent English with a good command of Russian and Czech languages Skilled at growing business networks, holding respect of peers, clients and competitors alike Ability to travel extensively within territory and to attend regional meetings, national and international meetings outside of your territory as required. Possess a current and valid driving license and passport. Excellent communication skills, particularly verbally / face to face. Works well as part of a team and provides support to others when necessary. We offer: Company car Language Courses Fantastic team and supportive culture Home office Why Join Us? We offer the opportunity to work with a talented international team, engage with exciting technology, and help shape the future of electron microscopy. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.
Jan 16, 2026
Full time
To support the ongoing growth of our business we are hiring Junior Territory Sales Manager in Czech Republic. The role is field-based and will mainly cover the Baltics and CIS (including Kazakhstan / Uzbekistan / Kyrgyzstan / Tajikistan / Turkmenistan). Role Purpose This role will apply sales leadership and management to achieve agreed bookings targets in the defined territories whilst maximizing profitability through optimizing regional coverage, key account management, market segment focus, and efficient sales pipeline management. You will be selling directly as well as optimizing our Channel Partner coverage, nurturing our new and existing customers, to position Oxford Instruments as their preferred partner. Your Key Responsibilities would be: Develop, implement, and own business plans to achieve agreed financial targets and Key Performance Indicators within the territory. Support the territory sales manager of the "supporting territories" by virtue of discussing and meetings with customers, on site as well as virtually. Optimise territory sales coverage through direct sales activities and third-party distribution channels. If applicable, appoint and manage distributors and agents as required to drive territory business growth and profitability. Implement best in class Key Account Management within the territory. Execute local launches of new products. Deliver and execute plans to penetrate and grow business in relevant high priority market segments. Negotiation and closure of orders. Apply best practice CRM use to ensure accurate sales forecasts and comprehensive leads and opportunities management. Analyse CRM data and associated analytics to take evidence-based business decisions. Build and maintain relationships with our customer base to create regional key opinion leader advocates through regular travel and site visits. In combination with regional and global marketing teams, manage an effective program of physical and virtual events, delivering "at event" leadership to maximise leads. You would be an ideal match if you have: Relevant technical degree or equivalent experience in a similar role Experience in Account Management, ideally will have worked in a role with a similar customer base and product range/capability. Fluent English with a good command of Russian and Czech languages Skilled at growing business networks, holding respect of peers, clients and competitors alike Ability to travel extensively within territory and to attend regional meetings, national and international meetings outside of your territory as required. Possess a current and valid driving license and passport. Excellent communication skills, particularly verbally / face to face. Works well as part of a team and provides support to others when necessary. We offer: Company car Language Courses Fantastic team and supportive culture Home office Why Join Us? We offer the opportunity to work with a talented international team, engage with exciting technology, and help shape the future of electron microscopy. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.
Business Development Manager Food / Drink Manufacturing Bristol Based Office / Hybrid working (2/3 day split) Competitive salary and bonus scheme ( in line with proven experience), car allowance, mobile phone, laptop 11% pension / 2 x Death in Service As a BDM you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role are to: - To foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention To meet annual team and individual budget as set by the SMT UK and International travel will be required Business Development Manager Responsibilities: Account management, retention and development of specific portfolio of accounts and markets Organise and attend commercially focussed meetings with customers and prospects Follow-up and convert to sale qualified leads through management of sales pipeline Establish new and maintain existing relationships with buyers and key decision makers Introduce Technical & R&D/NPD teams to existing and prospect customer base Develop new relationships with new clients be they direct customers or potential agents and distributors Contribute to external marketing communications where required Utilise, review and update the client database Update CRM system to channel opportunities through sales pipeline process Network with potential business partners and distributors and present evidence to line manager Prepare and deliver presentations Develop a level of technical knowledge appropriate to the role Business Development Manager Skills / Experience Required: Essential - 2+ years in Sales / Business Development within the sweet & beverage flavour industry Excellent communication and negotiation skills at all levels Strong commercial awareness and analytical skills Self-motivation with excellent time management Experience of planning and managing field visits Proven ability to build and influence relationships. A team player with a customer-first attitude If the role is of interest, then please send your CV today Key words: Sales Development Manager, Sales Manager, Key Account Manager, National Account Manager, Food Industry Sales, Business Development Manager
Jan 15, 2026
Full time
Business Development Manager Food / Drink Manufacturing Bristol Based Office / Hybrid working (2/3 day split) Competitive salary and bonus scheme ( in line with proven experience), car allowance, mobile phone, laptop 11% pension / 2 x Death in Service As a BDM you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role are to: - To foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention To meet annual team and individual budget as set by the SMT UK and International travel will be required Business Development Manager Responsibilities: Account management, retention and development of specific portfolio of accounts and markets Organise and attend commercially focussed meetings with customers and prospects Follow-up and convert to sale qualified leads through management of sales pipeline Establish new and maintain existing relationships with buyers and key decision makers Introduce Technical & R&D/NPD teams to existing and prospect customer base Develop new relationships with new clients be they direct customers or potential agents and distributors Contribute to external marketing communications where required Utilise, review and update the client database Update CRM system to channel opportunities through sales pipeline process Network with potential business partners and distributors and present evidence to line manager Prepare and deliver presentations Develop a level of technical knowledge appropriate to the role Business Development Manager Skills / Experience Required: Essential - 2+ years in Sales / Business Development within the sweet & beverage flavour industry Excellent communication and negotiation skills at all levels Strong commercial awareness and analytical skills Self-motivation with excellent time management Experience of planning and managing field visits Proven ability to build and influence relationships. A team player with a customer-first attitude If the role is of interest, then please send your CV today Key words: Sales Development Manager, Sales Manager, Key Account Manager, National Account Manager, Food Industry Sales, Business Development Manager
Business Development Manager - Maritime Sector Location: UK-based (Remote with travel) Contract Type: Permanent Salary: Competitive + Benefits Reports To: Commercial Director The Opportunity We're looking for a dynamic Business Development Manager to drive growth across marine and offshore markets. This is a strategic role where you'll lead tenders, develop new routes to market, and build strong partnerships to deliver profitable, long-term business. Key Responsibilities: Drive sales through direct and distributor channels Identify and secure new business opportunities Manage tenders, contracts, and pricing strategies Build and sustain service agreements Deliver product training and enablement Ensure compliance with marine/offshore regulations What We're Looking For: ? Proven success in business development within marine or offshore sectors ? Strong CRM and pipeline management skills ? Expertise in value-based pricing and contract negotiation ? Technical understanding of diesel/electrical systems ? Knowledge of compliance and certification requirements Working Pattern: Remote with UK travel and occasional overseas visits. Why Join Us? You'll be part of a fast-moving team shaping the future of marine and offshore solutions, with opportunities to influence strategy and deliver real impact. Apply Today! Send your CV to or call (0)(phone number removed) for more details. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Jan 15, 2026
Full time
Business Development Manager - Maritime Sector Location: UK-based (Remote with travel) Contract Type: Permanent Salary: Competitive + Benefits Reports To: Commercial Director The Opportunity We're looking for a dynamic Business Development Manager to drive growth across marine and offshore markets. This is a strategic role where you'll lead tenders, develop new routes to market, and build strong partnerships to deliver profitable, long-term business. Key Responsibilities: Drive sales through direct and distributor channels Identify and secure new business opportunities Manage tenders, contracts, and pricing strategies Build and sustain service agreements Deliver product training and enablement Ensure compliance with marine/offshore regulations What We're Looking For: ? Proven success in business development within marine or offshore sectors ? Strong CRM and pipeline management skills ? Expertise in value-based pricing and contract negotiation ? Technical understanding of diesel/electrical systems ? Knowledge of compliance and certification requirements Working Pattern: Remote with UK travel and occasional overseas visits. Why Join Us? You'll be part of a fast-moving team shaping the future of marine and offshore solutions, with opportunities to influence strategy and deliver real impact. Apply Today! Send your CV to or call (0)(phone number removed) for more details. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Systems Support & Process Improvement Analyst Location: Remote (Home Based UK) Working Hours: This is a UK-based role supporting US stakeholders. Flexibility to accommodate US time zones is required from time to time, balanced with a flexible and outcome-focused approach to working hours. Employment Status: Full-Time Salary: Competitive (DOE) We re looking for a proven and experienced Systems Support & Process Improvement Analyst to join our established and growing branded merchandise provider operating within the US collegiate market. The Systems Support & Process Improvement Analyst is responsible for improving operational efficiency and supporting the company s key business systems especially Acumatica ERP, HubSpot CRM, and our point-of-sale (POS) system in a retail environment. This position focuses on developing and implementing process improvements across departments while also serving as second-line system support, managing escalated issues through HubSpot s ticketing system. This role works closely with store managers, the operations team, and accounting to troubleshoot and resolve inventory, workflow, and system issues related to Acumatica and our POS. The ideal candidate combines strong technical aptitude, business process understanding, and foundational finance and accounting knowledge to ensure systems function effectively and align with company goals. Key Responsibilities Process Improvement & Systems Optimization Evaluate and document existing workflows across departments (accounting, operations, retail, and procurement) and sales channels to identify inefficiencies. Design, test, and implement process and system improvements within Acumatica and integrated tools to enhance accuracy, automation, and productivity. Collaborate with department leaders to ensure process changes align with accounting standards and business requirements. Develop and maintain SOPs and training documentation for system and process workflows. Lead strategically aligned cross-functional projects that enhance data flow, operational efficiency, and user adoption using standard project management methodologies Establish and monitor KPIs to measure the impact of implemented improvements. Systems Support (HubSpot, Acumatica & POS Escalations) Act as the second line of support for system-related issues, managing and resolving escalated tickets through HubSpot. Work directly with store managers to troubleshoot inventory discrepancies, data sync errors, and workflow issues within Acumatica and the POS. Identify root causes of recurring issues and recommend process or configuration improvements. Escalate complex ERP and POS issues to external vendors or technical specialists when necessary. Collaborate with first-line support and IT partners to ensure timely and complete resolution of issues. Maintain accurate logs, escalation histories, and documentation of solutions within HubSpot. Reporting & Data Management Build and maintain reports and dashboards in Acumatica and HubSpot to support operational and financial decision-making. Ensure data accuracy across accounting, inventory, and sales modules. Partner with the finance and data analytics teams to support reporting, reconciliations, and month-end processes. Collaborating with the data analytics team, translate data insights into actionable recommendations for business and process optimization. Education & Experience: Bachelor s degree in business administration, information systems, accounting, or a related field (or equivalent experience). 3 5+ years of experience in systems support, ERP/CRM administration, or process improvement roles. Hands-on experience with Acumatica ERP (configuration, workflows, and reporting) is advantageous. Experience using HubSpot CRM for ticketing or issue management preferred. Understanding of basic finance and accounting principles (general ledger, AP/AR, inventory costing, etc.). Experience in a multi-location or retail environment strongly preferred. Technical Skills: Proficiency with ERP and CRM platforms (Acumatica, HubSpot). Familiarity with POS systems. Strong skills in Excel and data analysis; Power BI or SQL experience a plus. Ability to translate operational needs into system configurations and process improvements. Core Competencies: Excellent communication and cross-functional collaboration skills. Analytical thinker with a strong attention to detail. Organized and proactive, with the ability to manage multiple priorities effectively. Customer-service mindset with a focus on supporting store and business users. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jan 15, 2026
Full time
Systems Support & Process Improvement Analyst Location: Remote (Home Based UK) Working Hours: This is a UK-based role supporting US stakeholders. Flexibility to accommodate US time zones is required from time to time, balanced with a flexible and outcome-focused approach to working hours. Employment Status: Full-Time Salary: Competitive (DOE) We re looking for a proven and experienced Systems Support & Process Improvement Analyst to join our established and growing branded merchandise provider operating within the US collegiate market. The Systems Support & Process Improvement Analyst is responsible for improving operational efficiency and supporting the company s key business systems especially Acumatica ERP, HubSpot CRM, and our point-of-sale (POS) system in a retail environment. This position focuses on developing and implementing process improvements across departments while also serving as second-line system support, managing escalated issues through HubSpot s ticketing system. This role works closely with store managers, the operations team, and accounting to troubleshoot and resolve inventory, workflow, and system issues related to Acumatica and our POS. The ideal candidate combines strong technical aptitude, business process understanding, and foundational finance and accounting knowledge to ensure systems function effectively and align with company goals. Key Responsibilities Process Improvement & Systems Optimization Evaluate and document existing workflows across departments (accounting, operations, retail, and procurement) and sales channels to identify inefficiencies. Design, test, and implement process and system improvements within Acumatica and integrated tools to enhance accuracy, automation, and productivity. Collaborate with department leaders to ensure process changes align with accounting standards and business requirements. Develop and maintain SOPs and training documentation for system and process workflows. Lead strategically aligned cross-functional projects that enhance data flow, operational efficiency, and user adoption using standard project management methodologies Establish and monitor KPIs to measure the impact of implemented improvements. Systems Support (HubSpot, Acumatica & POS Escalations) Act as the second line of support for system-related issues, managing and resolving escalated tickets through HubSpot. Work directly with store managers to troubleshoot inventory discrepancies, data sync errors, and workflow issues within Acumatica and the POS. Identify root causes of recurring issues and recommend process or configuration improvements. Escalate complex ERP and POS issues to external vendors or technical specialists when necessary. Collaborate with first-line support and IT partners to ensure timely and complete resolution of issues. Maintain accurate logs, escalation histories, and documentation of solutions within HubSpot. Reporting & Data Management Build and maintain reports and dashboards in Acumatica and HubSpot to support operational and financial decision-making. Ensure data accuracy across accounting, inventory, and sales modules. Partner with the finance and data analytics teams to support reporting, reconciliations, and month-end processes. Collaborating with the data analytics team, translate data insights into actionable recommendations for business and process optimization. Education & Experience: Bachelor s degree in business administration, information systems, accounting, or a related field (or equivalent experience). 3 5+ years of experience in systems support, ERP/CRM administration, or process improvement roles. Hands-on experience with Acumatica ERP (configuration, workflows, and reporting) is advantageous. Experience using HubSpot CRM for ticketing or issue management preferred. Understanding of basic finance and accounting principles (general ledger, AP/AR, inventory costing, etc.). Experience in a multi-location or retail environment strongly preferred. Technical Skills: Proficiency with ERP and CRM platforms (Acumatica, HubSpot). Familiarity with POS systems. Strong skills in Excel and data analysis; Power BI or SQL experience a plus. Ability to translate operational needs into system configurations and process improvements. Core Competencies: Excellent communication and cross-functional collaboration skills. Analytical thinker with a strong attention to detail. Organized and proactive, with the ability to manage multiple priorities effectively. Customer-service mindset with a focus on supporting store and business users. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Summary Sidley in London We are proud to offer our lawyers and professional staff myriad opportunities to apply their talents toward important, challenging projects on a global stage. Our culture of collegiality attracts people with diverse skills and backgrounds who are dedicated to teamwork, collaboration and superior client service. Sidley has built an inclusive, collegiate culture firmwide and we maintain an environment focused on teamwork and cooperation. Our London office has a relaxed, down-to-earth friendliness, with lawyers and business professionals at all levels treating each other with genuine respect. We value the skills and knowledge that each team member brings and believe in creating a work environment where everyone thrives. We are located in a distinctive new development at 70 St. Mary Axe with panoramic views across London. Based in the heart of the City and close to Liverpool Street station with all the area has to offer - fantastic restaurants and bars, shopping and sporting facilities. You'll find a great social scene within the office, with organised events including sailing and skiing weekends, seasonal parties and charitable team activities. Inclusion Sidley is committed to fostering a welcoming and inclusive culture. We recognise that bringing together individuals from various backgrounds, experiences, and perspectives strengthens the quality of our legal work and continues to position us as a trusted leader in the legal profession. Our commitment to inclusion not only enriches our workplace but also enhances our ability to fulfil our mission providing the highest quality legal services for our clients. Role overview The Legal Networks Events Specialist works closely with the Legal Networks Manager and serves as a liaison and coordinator of the legal networks for Sidley's life sciences clients. The legal networks are membership-based benchmarking and networking groups for in-house regulatory counsel at life sciences companies working on specific areas of regulatory law. Alongside the Legal Networks Manager, they will work directly with partners and other stakeholders, and assist in coordinating the legal networks membership groups. Projects will include planning and execution of the biannual meetings and webinars; assisting in the maintenance of membership collateral for the networks; supporting efforts to retain and expand the legal networks membership base; managing all membership data; monitoring progress against planned priorities; and brainstorming on strategies to improve the profile of the networks. They will take an active role in learning about the life sciences industry practices and other network-related practices. The role requires the development of strong and effective working relationships within the Marketing department, as well as with other administrative departments and lawyers. The Legal Networks Specialist also works closely with Business Development and Marketing team members across different offices (across multiple time zones) to coordinate marketing efforts. It is essential that the Specialist is a self-starter and enjoys working within a fast-paced, international team environment. Duties and Responsibilities Key responsibilities To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the "Essential Duties") satisfactorily. The requirements listed are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties. Membership Maintenance Work in collaboration with the responsible lawyers within each legal networks' planning team and the Legal Networks Manager on related business development activities to support the maintenance of the current membership base and recruit new member companies across each legal network. Responsibilities include: Function as a primary liaison between the legal networks and its members. This includes answering queries, providing information, preparing regular communication activities, maintaining membership records, and assisting with the annual renewals process. Maintain and regularly update company contacts and event-related details across CRM platforms to ensure accuracy Direct engagement with Sidley colleagues across the firm to promote the legal networks through a variety of channels, including drafting tailored emails for lawyer outreach to clients, and presenting the benefits of the networks on internal calls and at practice group meetings. Cross-sell other legal networks to the existing networks membership base when the opportunity arises. Annually review and contact paying members who are not actively using their membership for feedback. Research Requests for Sidley Lawyers for Billable Matters Undertake research within the legal networks extranet site for topics covered at past meetings or within previous benchmarking reports to assist Sidley lawyers with billable matters. Curate and summarise research into clear and concise reports, and communicate findings to the lawyers promptly. Programs, Events and Communications Working with the Legal Networks Manager to develop, plan, lead, and execute legal networks events for members. Responsibilities include: Creation and management of project plans and timelines. Chair and schedule regular planning calls with the planning teams for each legal network to ensure the network meetings are making adequate progress. Lead on event related tasks. Onsite event management. Draft and coordinate all related internal and external communications. Compile, analyse and report event feedback and participation data to support planning decisions and network growth strategies. Work closely with the planning teams, the Legal Networks Manager, regional and relevant Business Development and Marketing colleagues, and IT on event logistics, including invitations, strategic development of guest lists, nametags, handout materials, site management, multimedia, speakers, visual presentations, and follow-up. Qualifications Candidate profile The following candidate attributes are essential for this position: A minimum of two (2) years of experience planning and leading events in a corporate or professional services environment Excellent written communication skills and experience of writing for a variety of audiences, tailoring your writing appropriately, and strong attention to detail On-site event management A talent for building strong relationships General understanding of effective business development and marketing activities Strong computer skills, including knowledge of the Microsoft Office Suite The following will also be required of the successful candidate: Experience of managing events within a membership organisation A Bachelor's degree, preferably in event management, marketing, business, or related field Experience of using CRM software (i.e., Salesforce, InterAction) Advanced knowledge of internal marketing databases and technologies to track, maintain, and disseminate content, including Vuture and InterAction Someone who enjoys working collaboratively, pulling on the strengths of people with different viewpoints and ideas with the goal of finding the most promising solution or approach Proven ability to identify opportunities for efficiency and process improvement Regularly "thinks outside of the box" regarding strategies to boost the profile for the legal networks within Sidley In addition to the above, the successful candidate will have: Strong organisational skills Strong judgment and attention to detail Strong interpersonal communication and analytical and problem-solving skills Works harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure and manage multiple projects with competing deadlines and priorities Benefits Annual discretionary performance bonus Non-contributory pension scheme - 5% employer contribution, with an additional 3% matched from you 33 days paid time off - inclusive of short-term sickness absence Private Medical Insurance Permanent Health Insurance Life Assurance - equivalent to four times your salary Health club contribution Interest free season ticket loan Free GP service and regular health checks
Jan 15, 2026
Full time
Summary Sidley in London We are proud to offer our lawyers and professional staff myriad opportunities to apply their talents toward important, challenging projects on a global stage. Our culture of collegiality attracts people with diverse skills and backgrounds who are dedicated to teamwork, collaboration and superior client service. Sidley has built an inclusive, collegiate culture firmwide and we maintain an environment focused on teamwork and cooperation. Our London office has a relaxed, down-to-earth friendliness, with lawyers and business professionals at all levels treating each other with genuine respect. We value the skills and knowledge that each team member brings and believe in creating a work environment where everyone thrives. We are located in a distinctive new development at 70 St. Mary Axe with panoramic views across London. Based in the heart of the City and close to Liverpool Street station with all the area has to offer - fantastic restaurants and bars, shopping and sporting facilities. You'll find a great social scene within the office, with organised events including sailing and skiing weekends, seasonal parties and charitable team activities. Inclusion Sidley is committed to fostering a welcoming and inclusive culture. We recognise that bringing together individuals from various backgrounds, experiences, and perspectives strengthens the quality of our legal work and continues to position us as a trusted leader in the legal profession. Our commitment to inclusion not only enriches our workplace but also enhances our ability to fulfil our mission providing the highest quality legal services for our clients. Role overview The Legal Networks Events Specialist works closely with the Legal Networks Manager and serves as a liaison and coordinator of the legal networks for Sidley's life sciences clients. The legal networks are membership-based benchmarking and networking groups for in-house regulatory counsel at life sciences companies working on specific areas of regulatory law. Alongside the Legal Networks Manager, they will work directly with partners and other stakeholders, and assist in coordinating the legal networks membership groups. Projects will include planning and execution of the biannual meetings and webinars; assisting in the maintenance of membership collateral for the networks; supporting efforts to retain and expand the legal networks membership base; managing all membership data; monitoring progress against planned priorities; and brainstorming on strategies to improve the profile of the networks. They will take an active role in learning about the life sciences industry practices and other network-related practices. The role requires the development of strong and effective working relationships within the Marketing department, as well as with other administrative departments and lawyers. The Legal Networks Specialist also works closely with Business Development and Marketing team members across different offices (across multiple time zones) to coordinate marketing efforts. It is essential that the Specialist is a self-starter and enjoys working within a fast-paced, international team environment. Duties and Responsibilities Key responsibilities To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the "Essential Duties") satisfactorily. The requirements listed are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties. Membership Maintenance Work in collaboration with the responsible lawyers within each legal networks' planning team and the Legal Networks Manager on related business development activities to support the maintenance of the current membership base and recruit new member companies across each legal network. Responsibilities include: Function as a primary liaison between the legal networks and its members. This includes answering queries, providing information, preparing regular communication activities, maintaining membership records, and assisting with the annual renewals process. Maintain and regularly update company contacts and event-related details across CRM platforms to ensure accuracy Direct engagement with Sidley colleagues across the firm to promote the legal networks through a variety of channels, including drafting tailored emails for lawyer outreach to clients, and presenting the benefits of the networks on internal calls and at practice group meetings. Cross-sell other legal networks to the existing networks membership base when the opportunity arises. Annually review and contact paying members who are not actively using their membership for feedback. Research Requests for Sidley Lawyers for Billable Matters Undertake research within the legal networks extranet site for topics covered at past meetings or within previous benchmarking reports to assist Sidley lawyers with billable matters. Curate and summarise research into clear and concise reports, and communicate findings to the lawyers promptly. Programs, Events and Communications Working with the Legal Networks Manager to develop, plan, lead, and execute legal networks events for members. Responsibilities include: Creation and management of project plans and timelines. Chair and schedule regular planning calls with the planning teams for each legal network to ensure the network meetings are making adequate progress. Lead on event related tasks. Onsite event management. Draft and coordinate all related internal and external communications. Compile, analyse and report event feedback and participation data to support planning decisions and network growth strategies. Work closely with the planning teams, the Legal Networks Manager, regional and relevant Business Development and Marketing colleagues, and IT on event logistics, including invitations, strategic development of guest lists, nametags, handout materials, site management, multimedia, speakers, visual presentations, and follow-up. Qualifications Candidate profile The following candidate attributes are essential for this position: A minimum of two (2) years of experience planning and leading events in a corporate or professional services environment Excellent written communication skills and experience of writing for a variety of audiences, tailoring your writing appropriately, and strong attention to detail On-site event management A talent for building strong relationships General understanding of effective business development and marketing activities Strong computer skills, including knowledge of the Microsoft Office Suite The following will also be required of the successful candidate: Experience of managing events within a membership organisation A Bachelor's degree, preferably in event management, marketing, business, or related field Experience of using CRM software (i.e., Salesforce, InterAction) Advanced knowledge of internal marketing databases and technologies to track, maintain, and disseminate content, including Vuture and InterAction Someone who enjoys working collaboratively, pulling on the strengths of people with different viewpoints and ideas with the goal of finding the most promising solution or approach Proven ability to identify opportunities for efficiency and process improvement Regularly "thinks outside of the box" regarding strategies to boost the profile for the legal networks within Sidley In addition to the above, the successful candidate will have: Strong organisational skills Strong judgment and attention to detail Strong interpersonal communication and analytical and problem-solving skills Works harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure and manage multiple projects with competing deadlines and priorities Benefits Annual discretionary performance bonus Non-contributory pension scheme - 5% employer contribution, with an additional 3% matched from you 33 days paid time off - inclusive of short-term sickness absence Private Medical Insurance Permanent Health Insurance Life Assurance - equivalent to four times your salary Health club contribution Interest free season ticket loan Free GP service and regular health checks
Amazing opportunity has become available for an experienced Marketing Manager to join this well established tour operator. This is a hands-on leadership role for someone who lives and breathes marketing. You'll shape the marketing vision, lead exciting campaigns, and bring fresh ideas to life across digital, social, content, and traditional channels. Duties: Develop and lead integrated marketing campaigns that drive awareness, engagement, and bookings. Own our brand voice ,create compelling stories that connect with audiences and bring our destinations to life. Plan and manage campaigns across digital, social, email, partnerships, PR, and offline media. Oversee digital performance - work closely with SEO, PPC, and social media teams to grow traffic and conversion. Lead content creation across all touchpoints - website, blogs, video, and social platforms. Collaborate with internal teams and external agencies to deliver bold, high-impact creative work. Analyse campaign performance and turn insights into action to continuously improve marketing ROI. Champion innovation - explore new platforms, technologies, and ideas to keep ahead of the curve. Inspire and mentor a small marketing team, fostering creativity, collaboration, and accountability. Social media - Meta advertising, paid ads. About you: 5+ years of experience in marketing, ideally in travel, hospitality A proven record of running creative, high-performing campaigns across multiple channels. Strong digital know-how - SEO, PPC, social, CRM, analytics, and content. Exceptional storytelling and copywriting skills - you know how to make people dream about travel. A blend of strategic thinking and hands-on execution. Confidence managing budgets, agencies, and deadlines. A positive, proactive attitude with a love for creativity, travel, and new ideas. Package: Salary 50,000 DOE Modern offices in Central London Office based role - Mon- Fri Excellent travel benefits Opportunity to work for one of the most respectable tour operators in the UK Interested please apply here or email (url removed)
Jan 15, 2026
Full time
Amazing opportunity has become available for an experienced Marketing Manager to join this well established tour operator. This is a hands-on leadership role for someone who lives and breathes marketing. You'll shape the marketing vision, lead exciting campaigns, and bring fresh ideas to life across digital, social, content, and traditional channels. Duties: Develop and lead integrated marketing campaigns that drive awareness, engagement, and bookings. Own our brand voice ,create compelling stories that connect with audiences and bring our destinations to life. Plan and manage campaigns across digital, social, email, partnerships, PR, and offline media. Oversee digital performance - work closely with SEO, PPC, and social media teams to grow traffic and conversion. Lead content creation across all touchpoints - website, blogs, video, and social platforms. Collaborate with internal teams and external agencies to deliver bold, high-impact creative work. Analyse campaign performance and turn insights into action to continuously improve marketing ROI. Champion innovation - explore new platforms, technologies, and ideas to keep ahead of the curve. Inspire and mentor a small marketing team, fostering creativity, collaboration, and accountability. Social media - Meta advertising, paid ads. About you: 5+ years of experience in marketing, ideally in travel, hospitality A proven record of running creative, high-performing campaigns across multiple channels. Strong digital know-how - SEO, PPC, social, CRM, analytics, and content. Exceptional storytelling and copywriting skills - you know how to make people dream about travel. A blend of strategic thinking and hands-on execution. Confidence managing budgets, agencies, and deadlines. A positive, proactive attitude with a love for creativity, travel, and new ideas. Package: Salary 50,000 DOE Modern offices in Central London Office based role - Mon- Fri Excellent travel benefits Opportunity to work for one of the most respectable tour operators in the UK Interested please apply here or email (url removed)
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Strategic Customer Success Manager to join our Enterprise Customer Success organization. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute? Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions. Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts. Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan. Drive and track customer adoption of Smarsh products and services. Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health. Identify appropriate steps or resources and lead effort to improve customer health. Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews. Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner. Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts. Negotiate complex renewal terms. Adhere to defined CSM processes, metrics, and tools. Track activities in CRM tools and accurately log outcomes of customer discussions. Consistently meet or exceed target customer activity metrics and SLO's. Identify best practices and coach throughout Customer success team. Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. Other duties as assigned. What will you bring? 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments. BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrix management and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions and problem solving. Proven results in driving customer health and satisfaction resulting in loyalty and advocacy. Knowledge of working in tools like Salesforce, Gainsight and Jira. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Jan 15, 2026
Full time
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Strategic Customer Success Manager to join our Enterprise Customer Success organization. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute? Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions. Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts. Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan. Drive and track customer adoption of Smarsh products and services. Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health. Identify appropriate steps or resources and lead effort to improve customer health. Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews. Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner. Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts. Negotiate complex renewal terms. Adhere to defined CSM processes, metrics, and tools. Track activities in CRM tools and accurately log outcomes of customer discussions. Consistently meet or exceed target customer activity metrics and SLO's. Identify best practices and coach throughout Customer success team. Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. Other duties as assigned. What will you bring? 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments. BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrix management and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions and problem solving. Proven results in driving customer health and satisfaction resulting in loyalty and advocacy. Knowledge of working in tools like Salesforce, Gainsight and Jira. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
About the role As a Customer Relations Manager in our care home, you will play a crucial role in ensuring exceptional customer satisfaction and building strong relationships with residents and their families. This role involves a blend of customer service, sales, and relationship management to deliver an outstanding experience for residents and their loved ones. You will guide new residents through their transition into our care, from initial contact and home tours to supporting them as they settle in. As the confident public face of the home, you will lead local marketing efforts, proactively develop positive relationships with the community and key stakeholders, and act as the primary point of contact for residents and their families. Your focus will be on enhancing every aspect of the resident experience, including mealtimes, activities, and community engagement. Reports to: Care Home Manager Key duties and responsibilities Resident and Family Engagement: Build and maintain strong relationships with residents and their families. Act as a primary point of contact for inquiries, concerns, and feedback, ensuring prompt and effective resolution of issues. Admissions and Tours: Coordinate and conduct facility tours for prospective residents and their families. Provide information on services, amenities, and care options available, and guide them through the admission process. Assessment and Needs Identification: Work closely with residents and families to assess individual needs and preferences. Collaborate with the care team to develop personalized care plans that align with residents' goals and expectations. Communication and Outreach: Develop and implement communication strategies to keep residents and families informed about community events, activities, and updates. Utilize various channels such as newsletters, social media, and community events to enhance engagement. Satisfaction Monitoring: Regularly gather feedback from residents and families through surveys, interviews, and meetings. Analyse feedback to identify trends, areas for improvement, and opportunities to enhance the overall resident experience. Conflict Resolution: Address and resolve conflicts or concerns raised by residents or families in a timely and compassionate manner. Act as a liaison between residents, families, and internal departments to ensure effective communication and resolution of issues. Sales and Marketing Support: Collaborate with the marketing team to develop marketing materials, promotional campaigns, and outreach strategies to attract new residents and families. Participate in marketing events and community outreach initiatives to promote the care home's services and reputation. Data Management and Reporting: Maintain accurate records of resident inquiries, admissions, and interactions using CRM software or database systems. Generate regular reports on key performance indicators, including occupancy rates, customer satisfaction scores, and referral sources. Skills and attributes Proven experience in customer service, sales, or relationship management, ideally within healthcare or senior living sectors. Strong interpersonal skills, with the ability to empathise, communicate effectively, and build rapport with residents, families, and staff. Excellent organisational abilities, attention to detail, and capability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite and CRM software. Knowledge of regulatory requirements and industry standards in senior care is desirable. Demonstrable marketing experience, not necessarily within a care home setting. Proven ability to organise community events, showcasing creativity, attention to detail, effective budgeting, and successful implementation. Strong people skills, with the confidence to engage with a diverse range of individuals, from residents and families to business leaders and politicians. A team player who can inspire colleagues to maintain high standards and enhance resident wellbeing. Education and qualification • Qualification in healthcare administration, business management, or related field preferred. What will you gain? The satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff improves the service we provide to our residents. Ample opportunities to learn and develop your skills, with access to training and development programs. A supportive work environment with established procedures and processes to ensure your success.
Jan 15, 2026
Full time
About the role As a Customer Relations Manager in our care home, you will play a crucial role in ensuring exceptional customer satisfaction and building strong relationships with residents and their families. This role involves a blend of customer service, sales, and relationship management to deliver an outstanding experience for residents and their loved ones. You will guide new residents through their transition into our care, from initial contact and home tours to supporting them as they settle in. As the confident public face of the home, you will lead local marketing efforts, proactively develop positive relationships with the community and key stakeholders, and act as the primary point of contact for residents and their families. Your focus will be on enhancing every aspect of the resident experience, including mealtimes, activities, and community engagement. Reports to: Care Home Manager Key duties and responsibilities Resident and Family Engagement: Build and maintain strong relationships with residents and their families. Act as a primary point of contact for inquiries, concerns, and feedback, ensuring prompt and effective resolution of issues. Admissions and Tours: Coordinate and conduct facility tours for prospective residents and their families. Provide information on services, amenities, and care options available, and guide them through the admission process. Assessment and Needs Identification: Work closely with residents and families to assess individual needs and preferences. Collaborate with the care team to develop personalized care plans that align with residents' goals and expectations. Communication and Outreach: Develop and implement communication strategies to keep residents and families informed about community events, activities, and updates. Utilize various channels such as newsletters, social media, and community events to enhance engagement. Satisfaction Monitoring: Regularly gather feedback from residents and families through surveys, interviews, and meetings. Analyse feedback to identify trends, areas for improvement, and opportunities to enhance the overall resident experience. Conflict Resolution: Address and resolve conflicts or concerns raised by residents or families in a timely and compassionate manner. Act as a liaison between residents, families, and internal departments to ensure effective communication and resolution of issues. Sales and Marketing Support: Collaborate with the marketing team to develop marketing materials, promotional campaigns, and outreach strategies to attract new residents and families. Participate in marketing events and community outreach initiatives to promote the care home's services and reputation. Data Management and Reporting: Maintain accurate records of resident inquiries, admissions, and interactions using CRM software or database systems. Generate regular reports on key performance indicators, including occupancy rates, customer satisfaction scores, and referral sources. Skills and attributes Proven experience in customer service, sales, or relationship management, ideally within healthcare or senior living sectors. Strong interpersonal skills, with the ability to empathise, communicate effectively, and build rapport with residents, families, and staff. Excellent organisational abilities, attention to detail, and capability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite and CRM software. Knowledge of regulatory requirements and industry standards in senior care is desirable. Demonstrable marketing experience, not necessarily within a care home setting. Proven ability to organise community events, showcasing creativity, attention to detail, effective budgeting, and successful implementation. Strong people skills, with the confidence to engage with a diverse range of individuals, from residents and families to business leaders and politicians. A team player who can inspire colleagues to maintain high standards and enhance resident wellbeing. Education and qualification • Qualification in healthcare administration, business management, or related field preferred. What will you gain? The satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff improves the service we provide to our residents. Ample opportunities to learn and develop your skills, with access to training and development programs. A supportive work environment with established procedures and processes to ensure your success.
