Marketing Content & Engagement Manager Our client is looking for an experienced Marketing Content & Engagement Manager to drive the development of powerful, integrated content and supporter experiences that strengthen donor relationships and increase income. This is a rare opportunity for a strategic, creative content creator to take ownership of high-impact campaigns, shape audience engagement across channels, and play a defining role in how our client's life-saving work is shared with supporters around the world. Location: Kent, Oxford, or Bedfordshire Rewards: Salary of £40,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract: Permanent, full-time The Role As a Marketing Content & Engagement Manager, you will be the inspirational spark that drives our client's fundraising content and show their audiences how they are delivering on their promises. This isn't any fly-by-night role, they're looking for an individual to bring additional creativity to their campaigns and shape donor journeys that build their fundraising and income generation efforts. You'll work across digital and print channels, shaping and delivering a strategy that brings together appeals, magazines, newsletters and digital products to drive engagement and action. Additionally, you will: - Own audience frameworks, contact plans and personalisation strategies - Embed a culture of experimentation and channel optimisation to strengthen engagement - Monitor and analyse engagement, journey and income performance metrics - Oversee campaign and journey activation, conversion and reactivation performance - Manage day-to-day delivery of staff, freelancers and agency partners - Ensure compliance with GDPR, PECR, fundraising regulations and ethical standards About You To join our client as their Marketing Content & Engagement Manager, you will need: - Significant experience leading content and/or donor engagement across print and digital within a fundraising or charity context - Proven success delivering integrated campaigns and supporter journeys that grow donor income (one-off, regular and monthly) - Practical experience with CRM and marketing automation, including segmentation and data-driven insight - Strong analytical skills and confidence working with dashboards, attribution and test-and-learn approaches - Strong knowledge of GDPR/PECR, fundraising regulations and ethical practice The Organisation Our client is a faith-based organisation that delivers practical support and religious awareness across the globe. The Benefits - Salary of £40,000 per annum - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to our client's Employee Assistance Programme This is the perfect platform to showcase your creativity, developing standout work that elevates your portfolio and demonstrates the full depth of your strategic and storytelling ability. And, perhaps most rewardingly, your contributions will directly support communities in some of the world's most remote places, giving you the rare satisfaction of seeing your ideas translate into real-world change. Other organisations may call this role Content & Campaigns Manager, Supporter Engagement Manager, Charity Communications Manager, Charity Campaigns Manager, Fundraising Campaigns Manager, Digital & Print Engagement Manager, or Donor Communications Manager. So, if you want to join our client as their Marketing Content & Engagement Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Feb 19, 2026
Full time
Marketing Content & Engagement Manager Our client is looking for an experienced Marketing Content & Engagement Manager to drive the development of powerful, integrated content and supporter experiences that strengthen donor relationships and increase income. This is a rare opportunity for a strategic, creative content creator to take ownership of high-impact campaigns, shape audience engagement across channels, and play a defining role in how our client's life-saving work is shared with supporters around the world. Location: Kent, Oxford, or Bedfordshire Rewards: Salary of £40,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract: Permanent, full-time The Role As a Marketing Content & Engagement Manager, you will be the inspirational spark that drives our client's fundraising content and show their audiences how they are delivering on their promises. This isn't any fly-by-night role, they're looking for an individual to bring additional creativity to their campaigns and shape donor journeys that build their fundraising and income generation efforts. You'll work across digital and print channels, shaping and delivering a strategy that brings together appeals, magazines, newsletters and digital products to drive engagement and action. Additionally, you will: - Own audience frameworks, contact plans and personalisation strategies - Embed a culture of experimentation and channel optimisation to strengthen engagement - Monitor and analyse engagement, journey and income performance metrics - Oversee campaign and journey activation, conversion and reactivation performance - Manage day-to-day delivery of staff, freelancers and agency partners - Ensure compliance with GDPR, PECR, fundraising regulations and ethical standards About You To join our client as their Marketing Content & Engagement Manager, you will need: - Significant experience leading content and/or donor engagement across print and digital within a fundraising or charity context - Proven success delivering integrated campaigns and supporter journeys that grow donor income (one-off, regular and monthly) - Practical experience with CRM and marketing automation, including segmentation and data-driven insight - Strong analytical skills and confidence working with dashboards, attribution and test-and-learn approaches - Strong knowledge of GDPR/PECR, fundraising regulations and ethical practice The Organisation Our client is a faith-based organisation that delivers practical support and religious awareness across the globe. The Benefits - Salary of £40,000 per annum - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to our client's Employee Assistance Programme This is the perfect platform to showcase your creativity, developing standout work that elevates your portfolio and demonstrates the full depth of your strategic and storytelling ability. And, perhaps most rewardingly, your contributions will directly support communities in some of the world's most remote places, giving you the rare satisfaction of seeing your ideas translate into real-world change. Other organisations may call this role Content & Campaigns Manager, Supporter Engagement Manager, Charity Communications Manager, Charity Campaigns Manager, Fundraising Campaigns Manager, Digital & Print Engagement Manager, or Donor Communications Manager. So, if you want to join our client as their Marketing Content & Engagement Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Customer Success Manager (CSM) - North America / Latin America Manchester (Hybrid) £40,000 + Commission 12:00pm-8:30pm UK time Want a Customer Success role with real ownership, global customers, and clear career progression? We're hiring a Customer Success Manager to support our client on a portfolio across North America and Latin America, helping customers get measurable value from our backup and recovery SaaS solutions, while driving renewals, retention, and growth. This is a UK-based role working aligned to North American business hours, ideal for someone who enjoys fast-paced environments, international relationships, and building long-term customer partnerships. The Role You'll manage a portfolio of Mid-Enterprise customers, supporting them across the full lifecycle, from onboarding to renewals, while partnering with Senior CSMs, Sales, Support, and Channel teams. Working hours that are required: 12:00pm - 8:30pm UK time During onboarding, North America hours coverage will be required 2-3 days per week, moving to full alignment as the role develops. What You'll Be Doing Customer Success & Account Management Own and manage a portfolio of Mid-Enterprise customers across NA & LATAM Support onboarding and renewal readiness Contribute to Quarterly Business Reviews (QBRs): objectives, risks, adoption, and growth Provide responsive support during North American business hours and escalate when needed Renewals & Upsell Support Support contract renewals with distributors, resellers, and end customers Identify upsell and expansion opportunities through usage and customer conversations Collaborate with Sales, Senior CSMs, and Channel teams on commercial alignment Relationship Building Become a trusted advisor and main point of contact Build strong stakeholder relationships and drive customer advocacy Proactively improve adoption and value realisation Cross-Team Collaboration Work closely with Sales, Support, Product, and Channel teams Coordinate enablement, training sessions, and best-practice guidance Share customer feedback to influence product improvements Data & Reporting Keep customer records accurate in HubSpot / spreadsheets Use dashboards to strengthen forecasting and retention Track customer health and proactively manage at-risk accounts What We're Looking For Required Strong communication skills (written + verbal) Great organisation and time management across time zones Comfortable working UK-based but aligned to North American hours Tech-savvy and able to learn software solutions quickly Proactive, customer-first mindset Preferred Experience in Customer Success, Account Management, Support, or similar Exposure to SaaS, backup, or recovery solutions HubSpot CRM experience Confident with Excel or Google Sheets for reporting What You'll Get A genuinely global Customer Success role (NA + LATAM exposure) Clear progression into Customer Success and Strategic Accounts Structured onboarding, training, and mentorship A collaborative, supportive team environment The chance to work with market-leading backup and recovery technology Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 19, 2026
Full time
Customer Success Manager (CSM) - North America / Latin America Manchester (Hybrid) £40,000 + Commission 12:00pm-8:30pm UK time Want a Customer Success role with real ownership, global customers, and clear career progression? We're hiring a Customer Success Manager to support our client on a portfolio across North America and Latin America, helping customers get measurable value from our backup and recovery SaaS solutions, while driving renewals, retention, and growth. This is a UK-based role working aligned to North American business hours, ideal for someone who enjoys fast-paced environments, international relationships, and building long-term customer partnerships. The Role You'll manage a portfolio of Mid-Enterprise customers, supporting them across the full lifecycle, from onboarding to renewals, while partnering with Senior CSMs, Sales, Support, and Channel teams. Working hours that are required: 12:00pm - 8:30pm UK time During onboarding, North America hours coverage will be required 2-3 days per week, moving to full alignment as the role develops. What You'll Be Doing Customer Success & Account Management Own and manage a portfolio of Mid-Enterprise customers across NA & LATAM Support onboarding and renewal readiness Contribute to Quarterly Business Reviews (QBRs): objectives, risks, adoption, and growth Provide responsive support during North American business hours and escalate when needed Renewals & Upsell Support Support contract renewals with distributors, resellers, and end customers Identify upsell and expansion opportunities through usage and customer conversations Collaborate with Sales, Senior CSMs, and Channel teams on commercial alignment Relationship Building Become a trusted advisor and main point of contact Build strong stakeholder relationships and drive customer advocacy Proactively improve adoption and value realisation Cross-Team Collaboration Work closely with Sales, Support, Product, and Channel teams Coordinate enablement, training sessions, and best-practice guidance Share customer feedback to influence product improvements Data & Reporting Keep customer records accurate in HubSpot / spreadsheets Use dashboards to strengthen forecasting and retention Track customer health and proactively manage at-risk accounts What We're Looking For Required Strong communication skills (written + verbal) Great organisation and time management across time zones Comfortable working UK-based but aligned to North American hours Tech-savvy and able to learn software solutions quickly Proactive, customer-first mindset Preferred Experience in Customer Success, Account Management, Support, or similar Exposure to SaaS, backup, or recovery solutions HubSpot CRM experience Confident with Excel or Google Sheets for reporting What You'll Get A genuinely global Customer Success role (NA + LATAM exposure) Clear progression into Customer Success and Strategic Accounts Structured onboarding, training, and mentorship A collaborative, supportive team environment The chance to work with market-leading backup and recovery technology Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Account Based Marketing Manager (Construction 70%, Automotive 30%) Location: Coventry Hybrid - 2 days in HO and 3 days WFH Reporting to: Head of Digital My client is looking for an experienced B2B Marketing Manager to work as an Account Based Marketing Manager to drive growth across a defined set of target accounts, with a primary focus on Construction and a supporting focus on Automotive. This is a commercial, programme-led role built around expanding existing relationships, opening doors into new divisions, and accelerating cross-selling opportunities. You will work together with Sales, Delivery leads, and subject matter experts to build account plans, develop messaging by persona, run multi-touch campaigns, and measure what actually moves pipeline. It needs someone strategic enough to design a repeatable ABM approach, but hands-on enough to execute. Key Responsibilities Account Based Marketing strategy and ownership Own the ABM approach end-to-end, including annual planning, budget, campaign calendar, and performance reporting Build and maintain an agreed target account list (tiered where relevant), aligned to growth objectives and capacity Create account playbooks that translate services into clear value by sector, buyer persona, and use case Identify whitespace opportunities in existing accounts (new services, new stakeholders, new regions, new frameworks) and convert them into structured campaigns Account growth, cross-sell and commercial alignment Partner closely with account owners to build 90 day and 12-month account growth plans that support cross-sell and upsell Create and maintain sales enablement assets that make it easier for sales teams to open conversations and stay credible (one-pagers, short decks, capability summaries, email sequences) Campaign delivery across channels Design and run multi-channel ABM campaigns (LinkedIn, email, targeted content, events, partner activity) with clear intent and measurable outcomes Develop content plans that map to account stages (awareness, consideration, conversion, expansion) rather than generic posting Coordinate subject matter input into short, usable content (insight posts, mini case studies, thought leadership, webinar themes) without slowing the business down Work with partnerships and industry bodies where relevant to improve access to priority stakeholders in target accounts Events, workshops and account activation Plan and deliver account-focused activity such as executive briefings, client workshops, lunch-and-learns, webinars, and conference programmes Manage end-to-end delivery including invites, follow-up, and conversion into meetings, opportunities, and next actions Build repeatable "event-to-pipeline" workflows rather than one-off marketing moments Data, reporting and continuous improvement Track and report ABM performance using clear metrics (account engagement, contact growth, meetings set, pipeline influenced, revenue impact) Maintain clean campaign attribution and structured reporting through CRM and marketing systems Run regular reviews with Sales to refine target accounts, prioritise activity, and focus effort where it's working Continuously improve messaging, sequences, and asset performance based on evidence, not preference Agency and supplier management Brief, manage, and quality-check external partners (design, content support, web, PR, paid social) where needed Ensure deliverables align with brand standards and ABM objectives, and remain commercially grounded Essential Skills and Experience Strong experience in B2B account-based marketing or highly targeted B2B marketing, ideally within engineering, construction, automotive, or professional services Proven ability to drive account growth, expand relationships, and support cross-sell through structured marketing programmes Confident working with sales teams on account planning, messaging, and pipeline progression Evidence of running multi-touch campaigns with clear measurement and commercial impact Strong copy and messaging capability, able to translate technical services into clear outcomes for different buyer personas Practical experience with LinkedIn as a channel for B2B growth (organic and campaign-led), plus email and content workflows Comfortable with CRM and reporting (Salesforce experience is useful), including tracking engagement and pipeline influence Event and workshop experience, particularly where the goal is account progression rather than generic attendance Desirable Experience creating sales enablement packs and account-specific collateral Graphic design capability (Adobe Creative Suite or equivalent) is a strong advantage, but not essential if you can direct quality work Personal Attributes Commercial and pragmatic, you focus on outcomes and momentum Structured and organised, able to manage multiple account programmes without losing grip Confident with senior stakeholders, and comfortable working across Sales, Delivery, and leadership Curious enough to learn technical services quickly, and disciplined enough to turn that knowledge into simple messaging Self-starting and accountable, you do not need constant direction, but you collaborate well If you're motivated by measurable account growth, enjoy working closely with sales teams, and can turn specialist technical capability into credible campaigns that drive pipeline, please get in touch. INDCP
Feb 19, 2026
Full time
Account Based Marketing Manager (Construction 70%, Automotive 30%) Location: Coventry Hybrid - 2 days in HO and 3 days WFH Reporting to: Head of Digital My client is looking for an experienced B2B Marketing Manager to work as an Account Based Marketing Manager to drive growth across a defined set of target accounts, with a primary focus on Construction and a supporting focus on Automotive. This is a commercial, programme-led role built around expanding existing relationships, opening doors into new divisions, and accelerating cross-selling opportunities. You will work together with Sales, Delivery leads, and subject matter experts to build account plans, develop messaging by persona, run multi-touch campaigns, and measure what actually moves pipeline. It needs someone strategic enough to design a repeatable ABM approach, but hands-on enough to execute. Key Responsibilities Account Based Marketing strategy and ownership Own the ABM approach end-to-end, including annual planning, budget, campaign calendar, and performance reporting Build and maintain an agreed target account list (tiered where relevant), aligned to growth objectives and capacity Create account playbooks that translate services into clear value by sector, buyer persona, and use case Identify whitespace opportunities in existing accounts (new services, new stakeholders, new regions, new frameworks) and convert them into structured campaigns Account growth, cross-sell and commercial alignment Partner closely with account owners to build 90 day and 12-month account growth plans that support cross-sell and upsell Create and maintain sales enablement assets that make it easier for sales teams to open conversations and stay credible (one-pagers, short decks, capability summaries, email sequences) Campaign delivery across channels Design and run multi-channel ABM campaigns (LinkedIn, email, targeted content, events, partner activity) with clear intent and measurable outcomes Develop content plans that map to account stages (awareness, consideration, conversion, expansion) rather than generic posting Coordinate subject matter input into short, usable content (insight posts, mini case studies, thought leadership, webinar themes) without slowing the business down Work with partnerships and industry bodies where relevant to improve access to priority stakeholders in target accounts Events, workshops and account activation Plan and deliver account-focused activity such as executive briefings, client workshops, lunch-and-learns, webinars, and conference programmes Manage end-to-end delivery including invites, follow-up, and conversion into meetings, opportunities, and next actions Build repeatable "event-to-pipeline" workflows rather than one-off marketing moments Data, reporting and continuous improvement Track and report ABM performance using clear metrics (account engagement, contact growth, meetings set, pipeline influenced, revenue impact) Maintain clean campaign attribution and structured reporting through CRM and marketing systems Run regular reviews with Sales to refine target accounts, prioritise activity, and focus effort where it's working Continuously improve messaging, sequences, and asset performance based on evidence, not preference Agency and supplier management Brief, manage, and quality-check external partners (design, content support, web, PR, paid social) where needed Ensure deliverables align with brand standards and ABM objectives, and remain commercially grounded Essential Skills and Experience Strong experience in B2B account-based marketing or highly targeted B2B marketing, ideally within engineering, construction, automotive, or professional services Proven ability to drive account growth, expand relationships, and support cross-sell through structured marketing programmes Confident working with sales teams on account planning, messaging, and pipeline progression Evidence of running multi-touch campaigns with clear measurement and commercial impact Strong copy and messaging capability, able to translate technical services into clear outcomes for different buyer personas Practical experience with LinkedIn as a channel for B2B growth (organic and campaign-led), plus email and content workflows Comfortable with CRM and reporting (Salesforce experience is useful), including tracking engagement and pipeline influence Event and workshop experience, particularly where the goal is account progression rather than generic attendance Desirable Experience creating sales enablement packs and account-specific collateral Graphic design capability (Adobe Creative Suite or equivalent) is a strong advantage, but not essential if you can direct quality work Personal Attributes Commercial and pragmatic, you focus on outcomes and momentum Structured and organised, able to manage multiple account programmes without losing grip Confident with senior stakeholders, and comfortable working across Sales, Delivery, and leadership Curious enough to learn technical services quickly, and disciplined enough to turn that knowledge into simple messaging Self-starting and accountable, you do not need constant direction, but you collaborate well If you're motivated by measurable account growth, enjoy working closely with sales teams, and can turn specialist technical capability into credible campaigns that drive pipeline, please get in touch. INDCP
Head of Marketing and Sales My client is a leading group chain who have a number of luxury hotels throughout NI. They are currently seeking a Head of Marketing and Sales to join their site based in Antrim. This is a Full-Time, Permanent Position. Working hours: 40 hours per week with hybrid working (4 days in the office and 1 day working from home). With a salary up to £60,000 per annum (dependent on experience) plus fantastic company benefits. Job Role: You will be responsible for driving brand performance, demand generation, and revenue growth across the company's portfolio. The role provides strategic and operational leadership across Marketing and Sales, ensuring a joined-up approach to brand, marketing investment, sales performance, and commercial outcomes. Essential Criteria: Proven senior leadership experience in Marketing, Sales, or Commercial roles within a multi-site or complex organisation Strong track record of developing and delivering strategic marketing initiatives with measurable commercial impact Demonstrated experience managing large, complex budgets and driving ROI High level of commercial acumen, with the ability to interpret and influence P&L performance Strong stakeholder management skills, including Board-level reporting and influence Access to a car or suitable form of transport is essential Main Duties and Responsibilities: Develop and lead the Group Marketing Strategy, aligned to the brand, values, and long-term strategic plan Provide strategic oversight of brand positioning, reputation management, and customer experience Lead group-wide digital marketing strategy including performance marketing, CRM, content, social media, SEO, PPC, and email Drive innovation in marketing channels, data, systems, and technology to maximise performance Manage and evaluate external agencies and suppliers to ensure quality, effectiveness, and value for money Provide strategic leadership to sales activity, ensuring alignment between marketing campaigns and sales conversion Support the development and execution of sales strategies across key segments including corporate, MICE, leisure, weddings, and partnerships Work closely with Business Development Managers to maximise pipeline value, conversion, and account growth Ensure sales activity is commercially focused, insight-led, and aligned to brand positioning Collaborate with Revenue Management to support pricing, yield, and distribution strategies Own and manage significant multi-site marketing and sales budgets Demonstrate strong commercial acumen with the ability to analyse and influence P&Ls Establish and oversee clear KPIs and reporting frameworks to track: Return on Investment (ROI), Cost of acquisition, Revenue contribution by segment and Campaign and channel effectiveness Present clear, data-driven performance updates to the Director and Board, highlighting commercial impact, risks, and opportunities Provide exceptional leadership across Marketing and Sales teams, fostering a high-performance and collaborative culture Lead, coach, and develop senior managers, ensuring clear accountability, capability development, and succession planning Drive strong cross-functional collaboration with Operations, Finance, Revenue, and General Managers Act as a key contributor to the strategic planning and growth initiatives through active membership and participation on the Executive Committee
Feb 18, 2026
Full time
Head of Marketing and Sales My client is a leading group chain who have a number of luxury hotels throughout NI. They are currently seeking a Head of Marketing and Sales to join their site based in Antrim. This is a Full-Time, Permanent Position. Working hours: 40 hours per week with hybrid working (4 days in the office and 1 day working from home). With a salary up to £60,000 per annum (dependent on experience) plus fantastic company benefits. Job Role: You will be responsible for driving brand performance, demand generation, and revenue growth across the company's portfolio. The role provides strategic and operational leadership across Marketing and Sales, ensuring a joined-up approach to brand, marketing investment, sales performance, and commercial outcomes. Essential Criteria: Proven senior leadership experience in Marketing, Sales, or Commercial roles within a multi-site or complex organisation Strong track record of developing and delivering strategic marketing initiatives with measurable commercial impact Demonstrated experience managing large, complex budgets and driving ROI High level of commercial acumen, with the ability to interpret and influence P&L performance Strong stakeholder management skills, including Board-level reporting and influence Access to a car or suitable form of transport is essential Main Duties and Responsibilities: Develop and lead the Group Marketing Strategy, aligned to the brand, values, and long-term strategic plan Provide strategic oversight of brand positioning, reputation management, and customer experience Lead group-wide digital marketing strategy including performance marketing, CRM, content, social media, SEO, PPC, and email Drive innovation in marketing channels, data, systems, and technology to maximise performance Manage and evaluate external agencies and suppliers to ensure quality, effectiveness, and value for money Provide strategic leadership to sales activity, ensuring alignment between marketing campaigns and sales conversion Support the development and execution of sales strategies across key segments including corporate, MICE, leisure, weddings, and partnerships Work closely with Business Development Managers to maximise pipeline value, conversion, and account growth Ensure sales activity is commercially focused, insight-led, and aligned to brand positioning Collaborate with Revenue Management to support pricing, yield, and distribution strategies Own and manage significant multi-site marketing and sales budgets Demonstrate strong commercial acumen with the ability to analyse and influence P&Ls Establish and oversee clear KPIs and reporting frameworks to track: Return on Investment (ROI), Cost of acquisition, Revenue contribution by segment and Campaign and channel effectiveness Present clear, data-driven performance updates to the Director and Board, highlighting commercial impact, risks, and opportunities Provide exceptional leadership across Marketing and Sales teams, fostering a high-performance and collaborative culture Lead, coach, and develop senior managers, ensuring clear accountability, capability development, and succession planning Drive strong cross-functional collaboration with Operations, Finance, Revenue, and General Managers Act as a key contributor to the strategic planning and growth initiatives through active membership and participation on the Executive Committee
CRM Manager Belfast Based / Hybrid Up to £50 - 60k + bonus MCS Group is delighted to be working alongside a growing professional services firm to recruit a dynamic and experienced CRM Manager to lead strategic CRM initiatives across the UK and Europe. This is a pivotal role responsible for shaping and delivering the firm's CRM strategy, embedding best-practice processes, and driving system optimisation to support business growth. Acting as the organisation's CRM subject matter expert, the successful candidate will champion adoption, enhance data quality, and ensure effective collaboration across Business Development, Marketing, and senior stakeholder teams. Key Responsibilities Lead the CRM Taskforce, collaborating with, BD, and Marketing teams, and serve as the firm's subject matter expert on CRM processes, best practices, and system capabilities. Gather user requirements and develop Power BI dashboards and reports to support business development campaigns and sector initiatives. Support database administration and reporting for the referral tracking processes. Deliver CRM training and oversee system implementation across European offices, including onboarding support for new locations. Partner with Partners, Business Development, and Marketing teams to leverage CRM insights for client targeting, cross-selling opportunities, and relationship mapping. Manage the ongoing administration, optimisation, and integration of the CRM platform with associated systems, including Vuture, Evergreen, and Kentico. Oversee data governance activities such as joiner and leaver processing, account management, data synchronisation, imports, archiving, and list management. Stakeholder & Supplier Management Collaborate with IT and IT Training teams on CRM initiatives and manage relationships with external CRM vendors. Identify opportunities to enhance CRM capabilities, including exploring new channels, testing solutions, and implementing improvements. Develop and enforce data entry standards and conduct regular audits to ensure accurate, consistent, and actionable client data. Essential Criteria: Bachelor's degree in Business, Marketing, Information Systems, Data Science or related field Several years of CRM experience, preferably within a legal or professional services environment (law, accounting, or consulting firms) CRM systems expertise (preferably InterAction and Vuture) Data visualisation (Power Bl, Excel) - Database management and reporting Training delivery and stakeholder engagement Project management and time management Strong communication and presentation skills To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Molly Rea, Senior Specialist Consultant at MCS Group on . If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. MCS Group is committed to providing equality of opportunity to all
Feb 18, 2026
Full time
CRM Manager Belfast Based / Hybrid Up to £50 - 60k + bonus MCS Group is delighted to be working alongside a growing professional services firm to recruit a dynamic and experienced CRM Manager to lead strategic CRM initiatives across the UK and Europe. This is a pivotal role responsible for shaping and delivering the firm's CRM strategy, embedding best-practice processes, and driving system optimisation to support business growth. Acting as the organisation's CRM subject matter expert, the successful candidate will champion adoption, enhance data quality, and ensure effective collaboration across Business Development, Marketing, and senior stakeholder teams. Key Responsibilities Lead the CRM Taskforce, collaborating with, BD, and Marketing teams, and serve as the firm's subject matter expert on CRM processes, best practices, and system capabilities. Gather user requirements and develop Power BI dashboards and reports to support business development campaigns and sector initiatives. Support database administration and reporting for the referral tracking processes. Deliver CRM training and oversee system implementation across European offices, including onboarding support for new locations. Partner with Partners, Business Development, and Marketing teams to leverage CRM insights for client targeting, cross-selling opportunities, and relationship mapping. Manage the ongoing administration, optimisation, and integration of the CRM platform with associated systems, including Vuture, Evergreen, and Kentico. Oversee data governance activities such as joiner and leaver processing, account management, data synchronisation, imports, archiving, and list management. Stakeholder & Supplier Management Collaborate with IT and IT Training teams on CRM initiatives and manage relationships with external CRM vendors. Identify opportunities to enhance CRM capabilities, including exploring new channels, testing solutions, and implementing improvements. Develop and enforce data entry standards and conduct regular audits to ensure accurate, consistent, and actionable client data. Essential Criteria: Bachelor's degree in Business, Marketing, Information Systems, Data Science or related field Several years of CRM experience, preferably within a legal or professional services environment (law, accounting, or consulting firms) CRM systems expertise (preferably InterAction and Vuture) Data visualisation (Power Bl, Excel) - Database management and reporting Training delivery and stakeholder engagement Project management and time management Strong communication and presentation skills To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Molly Rea, Senior Specialist Consultant at MCS Group on . If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. MCS Group is committed to providing equality of opportunity to all
Partnerships and Philanthropy Advisor London, W2 (Hybrid working) with semi-regular travel to our centre in Manchester Who Are We? Nationally significant and focused on a fair and equal society, we are the LGBT Foundation, a charity supporting the needs of people who identify as lesbian, gay, bisexual, and trans. Serving over 40,000 people each year, we provide information to a further 200,000 individuals online, making us one of the most significant charities of our kind in the UK. We help all LGBT people achieve their full potential and aim to be here if you need us, living by our hashtag . Were looking for a Partnerships and Philanthropy Advisor to join us on a part-time, permanent basis, working 28 hours per week. The Benefits - ACTUAL Salary - £25,636 - 0.8 FTE - 28hrs (FTE Salary - £32,044 - 1.0FTE - 35hrs) - 26 days annual leave (pro rata), increasing by one day up to 31 days after five years service, plus bank holidays - Sector-leading 10% employers contributory pension - Staff counselling scheme - Cycle to Work / Technology Scheme - Season Ticket Loan - Free annual flu jab - Free VDU eye care test - Staff social budget - Dedicated training budget for each member of staff and support with Personal Development Plans - Relaxed dress code We're seeking applications from candidates residing in the Greater London area. We are in need of an experienced fundraiser to enhance our individual giving and corporate fundraising efforts in London. This role is pivotal as many of our supporters and partners are based in Greater London, allowing for more face-to-face interactions and showcasing the national impact of our work. You will have the chance to directly help improve the lives of LGBT people across the UK, contributing to initiatives with real social impact and adding meaningful, values-driven experience to your portfolio. Whats more, with part-time hours and hybrid working, youll be able to balance your professional commitments with your personal ones. So, if youre looking for a highly flexible role where your skills can make a genuine difference, read on and apply today. The Role As a Partnerships and Philanthropy Advisor, you will deliver increased income from corporates, individual giving (donations), legacies and fundraising events. Specifically focusing on corporate fundraising, you will ensure our members see the value from their gifts and our organisational offering. Contributing to individual giving activity, you will also be involved in appeals, mid-level donor schemes, and legacy awareness initiatives. You will help to shape four major giving campaigns each year, as well as two legacy awareness campaigns. Working with the Director of Fundraising & Marketing and the Marketing Manager, you will ensure campaigns remain on track and digital channels are actively engaged and driving campaign promotion. Additionally, you will: - Attract new donors through webinars and social channels - Support regular reporting on financial targets - Work with colleagues to reconcile income and update records - Assist with digital automation About You To be considered as a Partnerships and Philanthropy Advisor, you will need: - Experience stewarding donors, partners or clients, ideally within fundraising, sales or account management - Experience working with corporate partners or B2B relationships - Experience producing engaging written content for different audiences - Experience prospecting new opportunities and making approaches to potential supporters - Strong relationship-building and communication skills - Confidence in managing multiple partnerships and priorities at once - Excellent financial literacy - Good digital literacy, including CRM systems (e.g. Salesforce) or a willingness to learn - An understanding of fundraising practice and supporter care - An awareness of LGBT issues, equality and inclusion Other organisations may call this role Corporate Partnerships Officer, Fundraising Officer, Philanthropy Officer, Fundraising Partnerships Advisor, Corporate Fundraising Executive, or Development Officer. Webrecruit and the LGBT Foundation are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as a Partnerships and Philanthropy Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. JBRP1_UKTJ
Feb 18, 2026
Full time
Partnerships and Philanthropy Advisor London, W2 (Hybrid working) with semi-regular travel to our centre in Manchester Who Are We? Nationally significant and focused on a fair and equal society, we are the LGBT Foundation, a charity supporting the needs of people who identify as lesbian, gay, bisexual, and trans. Serving over 40,000 people each year, we provide information to a further 200,000 individuals online, making us one of the most significant charities of our kind in the UK. We help all LGBT people achieve their full potential and aim to be here if you need us, living by our hashtag . Were looking for a Partnerships and Philanthropy Advisor to join us on a part-time, permanent basis, working 28 hours per week. The Benefits - ACTUAL Salary - £25,636 - 0.8 FTE - 28hrs (FTE Salary - £32,044 - 1.0FTE - 35hrs) - 26 days annual leave (pro rata), increasing by one day up to 31 days after five years service, plus bank holidays - Sector-leading 10% employers contributory pension - Staff counselling scheme - Cycle to Work / Technology Scheme - Season Ticket Loan - Free annual flu jab - Free VDU eye care test - Staff social budget - Dedicated training budget for each member of staff and support with Personal Development Plans - Relaxed dress code We're seeking applications from candidates residing in the Greater London area. We are in need of an experienced fundraiser to enhance our individual giving and corporate fundraising efforts in London. This role is pivotal as many of our supporters and partners are based in Greater London, allowing for more face-to-face interactions and showcasing the national impact of our work. You will have the chance to directly help improve the lives of LGBT people across the UK, contributing to initiatives with real social impact and adding meaningful, values-driven experience to your portfolio. Whats more, with part-time hours and hybrid working, youll be able to balance your professional commitments with your personal ones. So, if youre looking for a highly flexible role where your skills can make a genuine difference, read on and apply today. The Role As a Partnerships and Philanthropy Advisor, you will deliver increased income from corporates, individual giving (donations), legacies and fundraising events. Specifically focusing on corporate fundraising, you will ensure our members see the value from their gifts and our organisational offering. Contributing to individual giving activity, you will also be involved in appeals, mid-level donor schemes, and legacy awareness initiatives. You will help to shape four major giving campaigns each year, as well as two legacy awareness campaigns. Working with the Director of Fundraising & Marketing and the Marketing Manager, you will ensure campaigns remain on track and digital channels are actively engaged and driving campaign promotion. Additionally, you will: - Attract new donors through webinars and social channels - Support regular reporting on financial targets - Work with colleagues to reconcile income and update records - Assist with digital automation About You To be considered as a Partnerships and Philanthropy Advisor, you will need: - Experience stewarding donors, partners or clients, ideally within fundraising, sales or account management - Experience working with corporate partners or B2B relationships - Experience producing engaging written content for different audiences - Experience prospecting new opportunities and making approaches to potential supporters - Strong relationship-building and communication skills - Confidence in managing multiple partnerships and priorities at once - Excellent financial literacy - Good digital literacy, including CRM systems (e.g. Salesforce) or a willingness to learn - An understanding of fundraising practice and supporter care - An awareness of LGBT issues, equality and inclusion Other organisations may call this role Corporate Partnerships Officer, Fundraising Officer, Philanthropy Officer, Fundraising Partnerships Advisor, Corporate Fundraising Executive, or Development Officer. Webrecruit and the LGBT Foundation are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as a Partnerships and Philanthropy Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. JBRP1_UKTJ
Product Marketing Executive Buckinghamshire/Hybrid Our award-winning client is seeking a Product Marketing Executive to join their team on full time permanent basis. As Product Marketing Executive, you will be responsible for designing and delivering high-impact marketing campaigns that drive growth to support the business objectives. The Product Marketing Executive will work closely with the Product Marketing Manager, marketing and business development teams and stakeholders. Ensuring all activity is aligned and contributes directly to achieving annual targets across products and services. Key responsibilities: Plan, create and optimise integrated marketing campaigns to drive sales growth and support acquisition and retention targets. Develop marketing plans with clear timelines, measurable outcomes and alignment to organisational KPIs. Lead production of campaign assets (branding, content, website, graphics, video) and manage cross-channel delivery (digital and traditional). Monitor, test and optimise live campaigns, tracking KPIs including ROI and cost of acquisition. Produce post-campaign analysis and industry insights to inform future strategy and product development. Support the Product Marketing Manager, supervising resources and ensuring effective execution of marketing plans. Key skills/requirements: Able to plan and use digital media effectively 3 to 5 years experience of working in a marketing department, preferably in a commercial environment In-depth experience of executing integrated multichannel marketing campaigns with a particular focus on digital marketing In-depth experience and a thorough up-to-date knowledge of marketing campaign management, systems and reporting. Ability to build effective business relationships Effective PC skills including Word, Excel, PowerPoint Ability to use CRM database and create reports Excellent communication skills Company Benefits: 25 days holiday (excluding bank holidays) Private healthcare and dental cover Other salary sacrifice schemes Life assurance Free onsite parking Hybrid working About Us: FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
Feb 18, 2026
Full time
Product Marketing Executive Buckinghamshire/Hybrid Our award-winning client is seeking a Product Marketing Executive to join their team on full time permanent basis. As Product Marketing Executive, you will be responsible for designing and delivering high-impact marketing campaigns that drive growth to support the business objectives. The Product Marketing Executive will work closely with the Product Marketing Manager, marketing and business development teams and stakeholders. Ensuring all activity is aligned and contributes directly to achieving annual targets across products and services. Key responsibilities: Plan, create and optimise integrated marketing campaigns to drive sales growth and support acquisition and retention targets. Develop marketing plans with clear timelines, measurable outcomes and alignment to organisational KPIs. Lead production of campaign assets (branding, content, website, graphics, video) and manage cross-channel delivery (digital and traditional). Monitor, test and optimise live campaigns, tracking KPIs including ROI and cost of acquisition. Produce post-campaign analysis and industry insights to inform future strategy and product development. Support the Product Marketing Manager, supervising resources and ensuring effective execution of marketing plans. Key skills/requirements: Able to plan and use digital media effectively 3 to 5 years experience of working in a marketing department, preferably in a commercial environment In-depth experience of executing integrated multichannel marketing campaigns with a particular focus on digital marketing In-depth experience and a thorough up-to-date knowledge of marketing campaign management, systems and reporting. Ability to build effective business relationships Effective PC skills including Word, Excel, PowerPoint Ability to use CRM database and create reports Excellent communication skills Company Benefits: 25 days holiday (excluding bank holidays) Private healthcare and dental cover Other salary sacrifice schemes Life assurance Free onsite parking Hybrid working About Us: FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
Senior Brand Manager and Team Lead (12 month FTC) Cambridge, UK Position Summary: This full-time 12 month fixed term contract position within the Marketing team working in our Cambridge office on a hybrid basis (minimum 3 days in the office). If you're passionate about building brands that matter and looking for an opportunity where you can lead the charge on launching and scaling brands, then this role is for you. As Senior Brand Manager & Team Lead, you will combine strategic brand leadership with strong execution oversight, cross-functional collaboration and team management to ensure marketing initiatives deliver meaningful commercial impact. This is a hands-on leadership role for someone who enjoys working in fast-paced environment, loves building from the ground up and knows how to make brands perform in the real world. This is a 12 month fixed term maternity cover position where you will have a small team of Brand Managers who will report into this person. " What you'll be doing in this role: Develop, execute, and continuously refine brand strategies for new and existing products, including positioning, visual identity, messaging platforms, customer segmentation and go-to-market planning. Develop annual and tactical brand activity plans and ensure alignment with other brand and product managers. Lead key brand initiatives such as speaker programmes, events, advertising campaigns and patient testimonials in collaboration with the wider marketing team ensuring alignment with brand strategy, KPIs, timelines and ROI expectations. Gather and interpret market intelligence from internal and external sources to inform brand strategy and actionable marketing initiatives. Analyse CRM and performance data to identify behaviours, trends and opportunities that influence brand direction. Build and maintain strong relationships with relevant patient organisations, identifying partnership opportunities that enhance brand engagement. Ensure Sales teams represent brands in line with agreed brand strategy and messaging. Define and track KPIs for brand activities in collaboration with Marketing Operations / Channel & Performance teams. Ensure projects are delivered on time, on budget and according to plan; escalate risks or variances as needed. Provide regular reporting and performance updates on campaigns, materials and events, demonstrating strong project and performance management. Mentor, coach and develop direct reports (Brand Managers) within the Brand team, providing feedback, and professional development support. Ensure all marketing activities and materials comply with US regulations and guidelines, including FDA and HIPAA requirements, as well as partner agreements. Maintain up-to-date knowledge of relevant regulatory guidance and advise internal teams on key changes. The following skills and experience will be important in helping to set you up to succeed: Strong B2B marketing experience, ideally within healthcare, life sciences, or a regulated industry. Proven experience of developing, launching and optimising successful brand strategies that drive measurable commercial impact. Degree in a scientific or marketing discipline (or equivalent experience), with broad scientific understanding and a commitment to continuous learning. Strong data-driven mindset, with experience using CRM, campaign and performance data to inform decisions and refine strategy. Demonstrated experience leading cross-functional collaboration and managing complex stakeholder groups. Previous team leadership and line management experience, with a focus on coaching and developing others. Excellent project and budget management skills, with the ability to deliver multiple initiatives on time and within budget. Excellent written and verbal communication skills, with the ability to translate complex information into clear, compelling messaging Confident influencing and negotiation skills, with the ability to challenge constructively while maintaining strong relationships. Self-motivated and proactive, able to work autonomously while contributing effectively to team goals. Desirable skills that would be beneficial but not essential: Experience working with patient organisations or advocacy groups. Familiarity with therapeutic areas such as Metabolic, Neurology, or Immunology, or the ability to rapidly develop expertise. Experience working with global and cross-cultural teams. Experience using project management and collaboration tools (e.g. Asana or similar platforms). What can we offer to you: In addition to being part of a great team and doing things that will make a real difference to patients' lives, you will enjoy all the benefits that brings: Competitive salary based on experience A collaborative high performing work environment Performance based bonus Opportunity to join a fast growing and ambitious business Company pension scheme 100% employer paid membership for Private Health Insurance Life and Critical Illness Insurance Regular team building events and an agile working environment Diversity and Inclusion statement: At Cycle Pharmaceuticals, we are committed to creating an inclusive, respectful, positive and diverse workplace. We do not discriminate on the basis of race, colour, religion, gender, age, disability, or any other protected characteristic. We actively support and embrace diversity, and we are working to build a team that reflects a wide range of backgrounds and perspectives. We value your unique contributions and encourage you to join us in shaping a more inclusive future. If you require any reasonable adjustments - whether during the application process or in the workplace - we will be happy to support your needs. At Cycle, equality, inclusion, and respect are at the core of everything we do. We fully comply with all applicable employment laws, including those related to non-discrimination, work authorization, and employment eligibility verification.
Feb 17, 2026
Full time
Senior Brand Manager and Team Lead (12 month FTC) Cambridge, UK Position Summary: This full-time 12 month fixed term contract position within the Marketing team working in our Cambridge office on a hybrid basis (minimum 3 days in the office). If you're passionate about building brands that matter and looking for an opportunity where you can lead the charge on launching and scaling brands, then this role is for you. As Senior Brand Manager & Team Lead, you will combine strategic brand leadership with strong execution oversight, cross-functional collaboration and team management to ensure marketing initiatives deliver meaningful commercial impact. This is a hands-on leadership role for someone who enjoys working in fast-paced environment, loves building from the ground up and knows how to make brands perform in the real world. This is a 12 month fixed term maternity cover position where you will have a small team of Brand Managers who will report into this person. " What you'll be doing in this role: Develop, execute, and continuously refine brand strategies for new and existing products, including positioning, visual identity, messaging platforms, customer segmentation and go-to-market planning. Develop annual and tactical brand activity plans and ensure alignment with other brand and product managers. Lead key brand initiatives such as speaker programmes, events, advertising campaigns and patient testimonials in collaboration with the wider marketing team ensuring alignment with brand strategy, KPIs, timelines and ROI expectations. Gather and interpret market intelligence from internal and external sources to inform brand strategy and actionable marketing initiatives. Analyse CRM and performance data to identify behaviours, trends and opportunities that influence brand direction. Build and maintain strong relationships with relevant patient organisations, identifying partnership opportunities that enhance brand engagement. Ensure Sales teams represent brands in line with agreed brand strategy and messaging. Define and track KPIs for brand activities in collaboration with Marketing Operations / Channel & Performance teams. Ensure projects are delivered on time, on budget and according to plan; escalate risks or variances as needed. Provide regular reporting and performance updates on campaigns, materials and events, demonstrating strong project and performance management. Mentor, coach and develop direct reports (Brand Managers) within the Brand team, providing feedback, and professional development support. Ensure all marketing activities and materials comply with US regulations and guidelines, including FDA and HIPAA requirements, as well as partner agreements. Maintain up-to-date knowledge of relevant regulatory guidance and advise internal teams on key changes. The following skills and experience will be important in helping to set you up to succeed: Strong B2B marketing experience, ideally within healthcare, life sciences, or a regulated industry. Proven experience of developing, launching and optimising successful brand strategies that drive measurable commercial impact. Degree in a scientific or marketing discipline (or equivalent experience), with broad scientific understanding and a commitment to continuous learning. Strong data-driven mindset, with experience using CRM, campaign and performance data to inform decisions and refine strategy. Demonstrated experience leading cross-functional collaboration and managing complex stakeholder groups. Previous team leadership and line management experience, with a focus on coaching and developing others. Excellent project and budget management skills, with the ability to deliver multiple initiatives on time and within budget. Excellent written and verbal communication skills, with the ability to translate complex information into clear, compelling messaging Confident influencing and negotiation skills, with the ability to challenge constructively while maintaining strong relationships. Self-motivated and proactive, able to work autonomously while contributing effectively to team goals. Desirable skills that would be beneficial but not essential: Experience working with patient organisations or advocacy groups. Familiarity with therapeutic areas such as Metabolic, Neurology, or Immunology, or the ability to rapidly develop expertise. Experience working with global and cross-cultural teams. Experience using project management and collaboration tools (e.g. Asana or similar platforms). What can we offer to you: In addition to being part of a great team and doing things that will make a real difference to patients' lives, you will enjoy all the benefits that brings: Competitive salary based on experience A collaborative high performing work environment Performance based bonus Opportunity to join a fast growing and ambitious business Company pension scheme 100% employer paid membership for Private Health Insurance Life and Critical Illness Insurance Regular team building events and an agile working environment Diversity and Inclusion statement: At Cycle Pharmaceuticals, we are committed to creating an inclusive, respectful, positive and diverse workplace. We do not discriminate on the basis of race, colour, religion, gender, age, disability, or any other protected characteristic. We actively support and embrace diversity, and we are working to build a team that reflects a wide range of backgrounds and perspectives. We value your unique contributions and encourage you to join us in shaping a more inclusive future. If you require any reasonable adjustments - whether during the application process or in the workplace - we will be happy to support your needs. At Cycle, equality, inclusion, and respect are at the core of everything we do. We fully comply with all applicable employment laws, including those related to non-discrimination, work authorization, and employment eligibility verification.
B2B Content Marketer £30,000 - £37,000 + Bonus + Excellent Benefits Hybrid London Leading media publishing and events business, specialists in investor relations, seeks a highly accomplished B2B Content Marketer to join their team. This is a fast-paced, hands-on role at the centre of their marketing activity. You'll play a key role in delivering campaigns across their full portfolio, including insight-led content, research, events, and subscriptions. You'll shape campaign narratives, write clear and compelling copy, run social activity and keep campaigns moving beyond launch. What you'll be doing: You will be responsible for the delivery of multi-channel campaigns across both brands. Responsibilities include: Planning and sequencing content-led marketing campaigns across email, social and web Writing clear, compelling copy across email, social, web, and campaign materials Owning the LinkedIn company pages - shaping posts, threads and commentary to support campaigns. Developing campaign narratives and adapting content for different audiences and channels Reviewing performance and engagement to refine content and messaging over time Engaging with audiences online to build relevance, credibility and visibility Supporting timelines and content plans to keep campaigns moving smoothly Researching topics and trends to inform content angles and ideas What we're looking for: At least one years of experience owning B2B content-led campaigns end-to-end, with a clear understanding of how campaigns are planned, launched and sustained over time Strong copywriting ability, with confidence writing original content across email, social, web and campaign materials for senior professional audiences Demonstrated ability to shape campaign narratives and adapt messaging across channels without losing clarity or intent Comfortable managing multiple campaigns and content streams independently, prioritising effectively and meeting deadlines without close supervision Analytical and curious, with the ability to report on campaign performance clearly and use insight to refine content, messaging, and approach Hands-on experience with email marketing platforms such as Spotler, Mailchimp, Dotdigital, or similar, including campaign setup and QA Confident working with CRM systems, social platforms (particularly LinkedIn) and Microsoft Office, especially Excel. Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: Media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Feb 17, 2026
Full time
B2B Content Marketer £30,000 - £37,000 + Bonus + Excellent Benefits Hybrid London Leading media publishing and events business, specialists in investor relations, seeks a highly accomplished B2B Content Marketer to join their team. This is a fast-paced, hands-on role at the centre of their marketing activity. You'll play a key role in delivering campaigns across their full portfolio, including insight-led content, research, events, and subscriptions. You'll shape campaign narratives, write clear and compelling copy, run social activity and keep campaigns moving beyond launch. What you'll be doing: You will be responsible for the delivery of multi-channel campaigns across both brands. Responsibilities include: Planning and sequencing content-led marketing campaigns across email, social and web Writing clear, compelling copy across email, social, web, and campaign materials Owning the LinkedIn company pages - shaping posts, threads and commentary to support campaigns. Developing campaign narratives and adapting content for different audiences and channels Reviewing performance and engagement to refine content and messaging over time Engaging with audiences online to build relevance, credibility and visibility Supporting timelines and content plans to keep campaigns moving smoothly Researching topics and trends to inform content angles and ideas What we're looking for: At least one years of experience owning B2B content-led campaigns end-to-end, with a clear understanding of how campaigns are planned, launched and sustained over time Strong copywriting ability, with confidence writing original content across email, social, web and campaign materials for senior professional audiences Demonstrated ability to shape campaign narratives and adapt messaging across channels without losing clarity or intent Comfortable managing multiple campaigns and content streams independently, prioritising effectively and meeting deadlines without close supervision Analytical and curious, with the ability to report on campaign performance clearly and use insight to refine content, messaging, and approach Hands-on experience with email marketing platforms such as Spotler, Mailchimp, Dotdigital, or similar, including campaign setup and QA Confident working with CRM systems, social platforms (particularly LinkedIn) and Microsoft Office, especially Excel. Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: Media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Temporary Marketing Executive Ipswich 15 per hour 23 months Full-time Office-based Parking Start ASAP Were supporting a well-known Ipswich business who need an experienced, hands-on Marketing Executive to join them for a 23 month temporary assignment. If youre a creative all-rounder whos confident managing busy workloads, delivering campaigns, and keeping content fresh and engaging this is a fantastic opportunity to jump straight in. What youll be doing Youll be working closely with the Marketing Manager to support a wide mix of activity, including: Keeping website content updated and optimised (CMS experience helpful) Managing and scheduling social media content across B2B platforms Producing content such as blogs, newsletters, brochures, and digital assets Supporting email marketing campaigns (Mailchimp or similar) Assisting with exhibitions, events, and wider campaign delivery Liaising with designers, agencies and internal teams to keep everything on-brand Keeping marketing materials, case studies and assets organised and up to date Updating the CRM with accurate lead and campaign data Helping with PR activity, media outreach and drafting marketing copy Who were looking for A confident marketer who can hit the ground running. Youll bring: Previous experience in a marketing or PR role Strong writing skills and a creative eye Good understanding of digital marketing and social channels Ability to juggle varied tasks in a fast-paced environment Experience with tools such as CMS platforms, Canva/Adobe, Mailchimp, or CRM systems A proactive, organised, and collaborative approach Why temp with polkadotfrog We make temping easy, weekly pay, friendly support, and roles with reputable local employers. This position is perfect for someone who enjoys variety and wants to make an immediate impact within a marketing team. At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format. Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple, to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers. INDH
Feb 17, 2026
Seasonal
Temporary Marketing Executive Ipswich 15 per hour 23 months Full-time Office-based Parking Start ASAP Were supporting a well-known Ipswich business who need an experienced, hands-on Marketing Executive to join them for a 23 month temporary assignment. If youre a creative all-rounder whos confident managing busy workloads, delivering campaigns, and keeping content fresh and engaging this is a fantastic opportunity to jump straight in. What youll be doing Youll be working closely with the Marketing Manager to support a wide mix of activity, including: Keeping website content updated and optimised (CMS experience helpful) Managing and scheduling social media content across B2B platforms Producing content such as blogs, newsletters, brochures, and digital assets Supporting email marketing campaigns (Mailchimp or similar) Assisting with exhibitions, events, and wider campaign delivery Liaising with designers, agencies and internal teams to keep everything on-brand Keeping marketing materials, case studies and assets organised and up to date Updating the CRM with accurate lead and campaign data Helping with PR activity, media outreach and drafting marketing copy Who were looking for A confident marketer who can hit the ground running. Youll bring: Previous experience in a marketing or PR role Strong writing skills and a creative eye Good understanding of digital marketing and social channels Ability to juggle varied tasks in a fast-paced environment Experience with tools such as CMS platforms, Canva/Adobe, Mailchimp, or CRM systems A proactive, organised, and collaborative approach Why temp with polkadotfrog We make temping easy, weekly pay, friendly support, and roles with reputable local employers. This position is perfect for someone who enjoys variety and wants to make an immediate impact within a marketing team. At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format. Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple, to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers. INDH
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. The Retail Operations and Event Manager role is responsible for overseeing the UK daily operations within our retail partners activity while planning and supporting the execution of high-quality instore activations that drive customer engagement, brand awareness, and revenue growth. This role involves optimising operational efficiency and ensuring exceptional customer service. The Retail Operations and Event Manager will also collaborate with marketing, sales, and external vendors to deliver instore activations that align with the company's goals. We are searching for a dynamic individual who will thrive in our fast paced environment. The success of this role is in the detail and leading with Luxury at the heart of everything we do. This role will involve working to strict deadlines which will require multi tasking with multiple projects and timelines. On occasion there may a requirement to work weekends or evenings depending on launch timings. You'll be; Retail Operations: Oversee partner projects: Ensure smooth day-to-day operations of Jellycat retail spaces, including inventory management, merchandising, and relationship management. Staff Management: Train retail staff to ensure excellent customer service and efficient operations. Inventory Management: Monitor inventory levels, collaborate with suppliers, and ensure timely restocking of products for activations. Customer Experience: Maintain high standards of customer service and ensure customers have a positive in-store experience. Every detail matters. Financial Management: Oversee budgets, manage project spend and aftercare when applicable. Compliance: Ensure compliance with company policies, health and safety standards. Event Management: Event Planning: Plan, organise, and execute showroom pop-ups for seasonal selling calendar and display piece roadshow across independents. Budget Management: Manage event budgets, negotiate with vendors, and ensure cost-effectiveness while maintaining high event quality. Vendor and Partner Relations: Coordinate with vendors, external partners, and sponsors to ensure successful event execution. Marketing Collaboration: Work closely with the marketing team to promote events through social media, email campaigns, and other marketing channels. Internal business promotion is important. Event Execution: Oversee all aspects of event execution, including logistics, setup, staffing, and breakdown, ensuring seamless operations. Post-Event Analysis: Conduct post-event evaluations, including customer feedback, financial performance, and recommendations for future improvements. You'll have; Experience: 3-5 years of experience in retail management and/or event planning. Experience in a leadership role is a plus. Leadership: Strong leadership and team management skills with the ability to motivate and manage staff. Project Management: Excellent project management skills with a proven ability to handle multiple tasks and deadlines. Customer Focus: Exceptional customer service skills and a passion for delivering an outstanding retail and event experience in the luxury retail sector. Communication: Strong written and verbal communication skills. Comfortable presenting to leadership and negotiating with vendors and stakeholders. Financial Acumen: Ability to manage budgets, analyse sales data, and ensure financial targets are met. Problem Solving: Strong analytical and problem-solving abilities. Ability to adapt and find creative solutions under pressure. Tech-Savvy: Microsoft Office Suite. Familiarity with marketing tools like social media and CRM is a plus.
Feb 17, 2026
Full time
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. The Retail Operations and Event Manager role is responsible for overseeing the UK daily operations within our retail partners activity while planning and supporting the execution of high-quality instore activations that drive customer engagement, brand awareness, and revenue growth. This role involves optimising operational efficiency and ensuring exceptional customer service. The Retail Operations and Event Manager will also collaborate with marketing, sales, and external vendors to deliver instore activations that align with the company's goals. We are searching for a dynamic individual who will thrive in our fast paced environment. The success of this role is in the detail and leading with Luxury at the heart of everything we do. This role will involve working to strict deadlines which will require multi tasking with multiple projects and timelines. On occasion there may a requirement to work weekends or evenings depending on launch timings. You'll be; Retail Operations: Oversee partner projects: Ensure smooth day-to-day operations of Jellycat retail spaces, including inventory management, merchandising, and relationship management. Staff Management: Train retail staff to ensure excellent customer service and efficient operations. Inventory Management: Monitor inventory levels, collaborate with suppliers, and ensure timely restocking of products for activations. Customer Experience: Maintain high standards of customer service and ensure customers have a positive in-store experience. Every detail matters. Financial Management: Oversee budgets, manage project spend and aftercare when applicable. Compliance: Ensure compliance with company policies, health and safety standards. Event Management: Event Planning: Plan, organise, and execute showroom pop-ups for seasonal selling calendar and display piece roadshow across independents. Budget Management: Manage event budgets, negotiate with vendors, and ensure cost-effectiveness while maintaining high event quality. Vendor and Partner Relations: Coordinate with vendors, external partners, and sponsors to ensure successful event execution. Marketing Collaboration: Work closely with the marketing team to promote events through social media, email campaigns, and other marketing channels. Internal business promotion is important. Event Execution: Oversee all aspects of event execution, including logistics, setup, staffing, and breakdown, ensuring seamless operations. Post-Event Analysis: Conduct post-event evaluations, including customer feedback, financial performance, and recommendations for future improvements. You'll have; Experience: 3-5 years of experience in retail management and/or event planning. Experience in a leadership role is a plus. Leadership: Strong leadership and team management skills with the ability to motivate and manage staff. Project Management: Excellent project management skills with a proven ability to handle multiple tasks and deadlines. Customer Focus: Exceptional customer service skills and a passion for delivering an outstanding retail and event experience in the luxury retail sector. Communication: Strong written and verbal communication skills. Comfortable presenting to leadership and negotiating with vendors and stakeholders. Financial Acumen: Ability to manage budgets, analyse sales data, and ensure financial targets are met. Problem Solving: Strong analytical and problem-solving abilities. Ability to adapt and find creative solutions under pressure. Tech-Savvy: Microsoft Office Suite. Familiarity with marketing tools like social media and CRM is a plus.
Senior Partnerships Officer Application Deadline: 22 February 2026 Department: Partnerships & Income Development Employment Type: Permanent - Full Time Location: London, UK Reporting To: Partnerships Manager Compensation: £29,900 / year Description Contract Type: Full-time, Permanent Salary Band: £29,900, plus £2,200 London weighting if applicable Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle Hours: 5 days per week; 9AM-5.30PM (flexible working hours available) Start date: ASAP, as agreed with candidate The Opportunity 1. Account Management Ownership and management of the direction, growth and success of key strategic partnerships with Freshfields and Linklaters, providing excellent stewardship and effective communications to ensure long term and mutually beneficial relationships Manage, renew and develop a select portfolio of smaller existing partnerships in the legal sector, identifying new opportunities to deliver greater impact and income growth Support internal account management structure across corporate programme partnerships, ensuring relationship management and programme delivery is delivered to a high standard, processes are consistently upheld, and partnerships are renewed where required 2. Stewardship and Reporting Track deadlines, deliverables and reporting requirements for own portfolio of corporate partnerships Create reports, updates and support with the creation of case studies to demonstrate the value and impact of partnerships Find creative ways to share updates and engage partners with our mission and work Work closely with the Head of Partnerships & Income Development, Partnerships Manager and finance team to build budgets, track secured income accurately, report on risk and opportunities, and ensure that income is banked 3. New business and partnership development Work closely with the Programme Delivery team to understand programme needs and gaps in provision, in order to improve the quality, depth and breadth of programme partnerships Use your expertise and creativity to design and shape strategic programme partnerships that align partner objectives with student and programme outcomes Write, build and create compelling and innovative partnership proposals, budgets and presentations to secure new business and develop existing partnerships Deliver a smooth onboarding process for transitioning new partners into account management structure 4. Line Management Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work Review work outputs, monitor and quality assure work Manage and report on performance; deliver performance reviews Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth Recruit and induct new team members 5. Systems and processes Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partnership records Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements Person Specification We need someone who will demonstrate our organisational skills-based competencies - as listed below. Leadership Communication Adaptability Professionalism Decision-making Technical knowledge, understanding and experience required: Demonstrable experience of working in a partnership role in a charity or similar non profit organisation Demonstrable experience of building, maintaining and developing outstanding and mutually beneficial corporate partnerships Knowledge of programme design and planning with corporate partners, including setting and managing complex budgets Understanding of good practice in fundraising including data protection and partner stewardship Proficient in Microsoft Office, including Excel A basic level of understanding of Salesforce CRM Ways of working: Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. Travel: Able to travel around the UK as necessary Some travel will be required as part of this role to other offices and locations, primarily London, as needed for events, work placements and meetings. Benefits 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure. Cycle to Work Scheme 5% Salary sacrifice pension scheme with enhanced matching employer contributions Employee Assistance Programme available to staff and their family Flexible work options such as hybrid working, flexitime, part time Regular staff team building and business planning "away days" How to Apply Interested candidates should apply by submitting to our application portal Pinpoint the following information by 23:59pm, on Sunday 22nd February 2026: 1) Why would you like to work at the Social Mobility Foundation? (250 words max.) 2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.) 3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.) Please note that generic applications and CV's will not be considered. If you have any questions about the role, please contact Gemma Antenbring: Interviews: First round interviews will take place week commencing 2nd March 2026, with slots throughout the working day. Interview candidates may be asked to complete online tests; this will be arranged after interview.
Feb 16, 2026
Full time
Senior Partnerships Officer Application Deadline: 22 February 2026 Department: Partnerships & Income Development Employment Type: Permanent - Full Time Location: London, UK Reporting To: Partnerships Manager Compensation: £29,900 / year Description Contract Type: Full-time, Permanent Salary Band: £29,900, plus £2,200 London weighting if applicable Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle Hours: 5 days per week; 9AM-5.30PM (flexible working hours available) Start date: ASAP, as agreed with candidate The Opportunity 1. Account Management Ownership and management of the direction, growth and success of key strategic partnerships with Freshfields and Linklaters, providing excellent stewardship and effective communications to ensure long term and mutually beneficial relationships Manage, renew and develop a select portfolio of smaller existing partnerships in the legal sector, identifying new opportunities to deliver greater impact and income growth Support internal account management structure across corporate programme partnerships, ensuring relationship management and programme delivery is delivered to a high standard, processes are consistently upheld, and partnerships are renewed where required 2. Stewardship and Reporting Track deadlines, deliverables and reporting requirements for own portfolio of corporate partnerships Create reports, updates and support with the creation of case studies to demonstrate the value and impact of partnerships Find creative ways to share updates and engage partners with our mission and work Work closely with the Head of Partnerships & Income Development, Partnerships Manager and finance team to build budgets, track secured income accurately, report on risk and opportunities, and ensure that income is banked 3. New business and partnership development Work closely with the Programme Delivery team to understand programme needs and gaps in provision, in order to improve the quality, depth and breadth of programme partnerships Use your expertise and creativity to design and shape strategic programme partnerships that align partner objectives with student and programme outcomes Write, build and create compelling and innovative partnership proposals, budgets and presentations to secure new business and develop existing partnerships Deliver a smooth onboarding process for transitioning new partners into account management structure 4. Line Management Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work Review work outputs, monitor and quality assure work Manage and report on performance; deliver performance reviews Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth Recruit and induct new team members 5. Systems and processes Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partnership records Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements Person Specification We need someone who will demonstrate our organisational skills-based competencies - as listed below. Leadership Communication Adaptability Professionalism Decision-making Technical knowledge, understanding and experience required: Demonstrable experience of working in a partnership role in a charity or similar non profit organisation Demonstrable experience of building, maintaining and developing outstanding and mutually beneficial corporate partnerships Knowledge of programme design and planning with corporate partners, including setting and managing complex budgets Understanding of good practice in fundraising including data protection and partner stewardship Proficient in Microsoft Office, including Excel A basic level of understanding of Salesforce CRM Ways of working: Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. Travel: Able to travel around the UK as necessary Some travel will be required as part of this role to other offices and locations, primarily London, as needed for events, work placements and meetings. Benefits 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure. Cycle to Work Scheme 5% Salary sacrifice pension scheme with enhanced matching employer contributions Employee Assistance Programme available to staff and their family Flexible work options such as hybrid working, flexitime, part time Regular staff team building and business planning "away days" How to Apply Interested candidates should apply by submitting to our application portal Pinpoint the following information by 23:59pm, on Sunday 22nd February 2026: 1) Why would you like to work at the Social Mobility Foundation? (250 words max.) 2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.) 3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.) Please note that generic applications and CV's will not be considered. If you have any questions about the role, please contact Gemma Antenbring: Interviews: First round interviews will take place week commencing 2nd March 2026, with slots throughout the working day. Interview candidates may be asked to complete online tests; this will be arranged after interview.
Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on-going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C-suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e Product, Legal, People etc) to influence development of Product and Policies which will further advance the departments strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross-functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In-house vs outsource, site selection etc) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1-1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and making strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on-call rota, roughly 2 weeks per quarter. Requirements We are looking for someone who: A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi-centre setup. Strategic mindset and ability to influence with exceptional communication and relationship-building skills Confident in managing multiple stakeholders of different levels Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast-paced, operationally complex, consumer-facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority.
Feb 15, 2026
Full time
Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on-going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C-suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e Product, Legal, People etc) to influence development of Product and Policies which will further advance the departments strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross-functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In-house vs outsource, site selection etc) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1-1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and making strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on-call rota, roughly 2 weeks per quarter. Requirements We are looking for someone who: A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi-centre setup. Strategic mindset and ability to influence with exceptional communication and relationship-building skills Confident in managing multiple stakeholders of different levels Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast-paced, operationally complex, consumer-facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority.
Overview Leadership opportunity driving growth Leading retail & DTA sales strategy, team performance and channel growth. About Our Client A well established UK manufacturer of high performance building chemicals, sealants, adhesives, and construction solutions is seeking a Head of Retail Sales & DTA Channel to lead one of its most strategically important commercial areas. Serving over 2,000+ retail partners nationwide, the business continues to invest heavily in product innovation, customer engagement, and digital transformation making this a defining time to join the organisation at senior level. This role offers full visibility with the executive team and significant influence over future commercial strategy. The Head of Retail Sales & DTA Channel will own the commercial strategy and performance of the Independent Trade Channel, overseeing a large, experienced field sales organisation and driving category growth across a diverse product portfolio. You will lead a team consisting of: 3 Direct Reports (e.g., National/Channel Managers) 10 Area Sales Managers (ASMs) This role also plays a key part in shaping strategic initiatives including the product innovation pipeline, CRM and AI driven sales capability, and the ongoing evolution of the customer loyalty programme. Job Description Channel Leadership & Strategy Lead the full Independent Trade Channel, ensuring strong execution across 2,000+ retailers. Develop long term channel strategies to accelerate growth in the DTA market. Drive performance and visibility across the organisation's entire product portfolio. Team Leadership & Development Provide direction, coaching, and leadership to 3 direct reports and 10 ASMs. Foster a high performance, growth focused culture. Ensure robust commercial capability and alignment across the team. Cross Functional Collaboration Partner with Marketing and Operations to launch new products and deliver best in class customer support. Share market insight to influence product innovation, packaging, and value add solutions. Strategic Projects & Transformation Contribute to the development of new product roadmaps. Support CRM/AI system evolution to enhance customer targeting and engagement. Shape and grow the customer loyalty programme. Commercial Performance Own revenue, margin, and profitability performance across the channel. Deliver accurate forecasting, reporting, and insight to the CEO. Strengthen relationships with key retail partners to maximise commercial opportunity. The Successful Applicant Senior commercial leadership experience within construction, building products, or related markets. Proven success managing large and diverse field sales teams. Strong track record of cross functional collaboration and influencing senior stakeholders. Experience engaging buyer groups, independent retailers, or similar routes to market. Commercially astute, strategically minded, and confident in fast paced environments. Willingness to travel and be present at Head Office for cross functional collaboration What's on Offer Competitive package depending on experience
Feb 15, 2026
Full time
Overview Leadership opportunity driving growth Leading retail & DTA sales strategy, team performance and channel growth. About Our Client A well established UK manufacturer of high performance building chemicals, sealants, adhesives, and construction solutions is seeking a Head of Retail Sales & DTA Channel to lead one of its most strategically important commercial areas. Serving over 2,000+ retail partners nationwide, the business continues to invest heavily in product innovation, customer engagement, and digital transformation making this a defining time to join the organisation at senior level. This role offers full visibility with the executive team and significant influence over future commercial strategy. The Head of Retail Sales & DTA Channel will own the commercial strategy and performance of the Independent Trade Channel, overseeing a large, experienced field sales organisation and driving category growth across a diverse product portfolio. You will lead a team consisting of: 3 Direct Reports (e.g., National/Channel Managers) 10 Area Sales Managers (ASMs) This role also plays a key part in shaping strategic initiatives including the product innovation pipeline, CRM and AI driven sales capability, and the ongoing evolution of the customer loyalty programme. Job Description Channel Leadership & Strategy Lead the full Independent Trade Channel, ensuring strong execution across 2,000+ retailers. Develop long term channel strategies to accelerate growth in the DTA market. Drive performance and visibility across the organisation's entire product portfolio. Team Leadership & Development Provide direction, coaching, and leadership to 3 direct reports and 10 ASMs. Foster a high performance, growth focused culture. Ensure robust commercial capability and alignment across the team. Cross Functional Collaboration Partner with Marketing and Operations to launch new products and deliver best in class customer support. Share market insight to influence product innovation, packaging, and value add solutions. Strategic Projects & Transformation Contribute to the development of new product roadmaps. Support CRM/AI system evolution to enhance customer targeting and engagement. Shape and grow the customer loyalty programme. Commercial Performance Own revenue, margin, and profitability performance across the channel. Deliver accurate forecasting, reporting, and insight to the CEO. Strengthen relationships with key retail partners to maximise commercial opportunity. The Successful Applicant Senior commercial leadership experience within construction, building products, or related markets. Proven success managing large and diverse field sales teams. Strong track record of cross functional collaboration and influencing senior stakeholders. Experience engaging buyer groups, independent retailers, or similar routes to market. Commercially astute, strategically minded, and confident in fast paced environments. Willingness to travel and be present at Head Office for cross functional collaboration What's on Offer Competitive package depending on experience
Customer Experience and Operations Manager - Oxford Customer Experience and Operations Manager - Oxford Profile Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long-lasting relationships with our clients, personalising communications using data-driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day-to-day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high-performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co-creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni-channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross-functional teams in a fast-paced, ever-evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Feb 14, 2026
Full time
Customer Experience and Operations Manager - Oxford Customer Experience and Operations Manager - Oxford Profile Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long-lasting relationships with our clients, personalising communications using data-driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day-to-day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high-performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co-creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni-channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross-functional teams in a fast-paced, ever-evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Social Media, Marketing and Communications Executive Bristol based £28-32k depending on experience Great Benefits Are you a media and marketing person that enjoys creating and posting social media and marketing, if so this role could be for you. This group of companies deal with all aspects of the built environment with a big focus on construction, service and maintenance to M&E and Building Fabric, Fire and Security on commercial properties across the UK and require someone to take ownership on their socials marketing to ensure a good online presence and also to do case studies for the website and social media pages. Purpose of the Role: To plan, manage, and deliver strategic marketing and communication activities that promote the company s mechanical, electrical, building fabric, and facilities management services. This role supports business development, enhances client engagement, reinforces compliance messaging, and ensures brand consistency across all internal and external channels. It involves campaign delivery, content development, digital strategy, internal & external communications, and bid/tender support within a technical service environment. Main Duties: All items listed below and not limited to Marketing Strategy & Campaigns: Produce clear, accurate, and engaging content across multiple channels: brochures, technical datasheets, case studies, press releases, internal communications, and social media. Maintain a consistent brand tone and visual identity across all materials, ensuring relevance to both technical and non-technical audiences. Manage relationships with internal stakeholders, external designers, and media partners to deliver high-quality marketing outputs. Content Creation & Brand Management: Produce high-quality content for websites, blogs, newsletters, brochures, presentations, and press releases. Uphold brand identity across all visual and written communications. Liaise with graphic designers and third-party agencies to deliver marketing collateral. Digital & Social Media: Manage company social media platforms, with an emphasis on LinkedIn for professional engagement and lead generation. Create and schedule content focused on service updates, project wins, ESG achievements, team stories, and innovations in building services. Maintain and update the company website; use SEO and analytics tools to improve reach and search visibility Bid & Tender Support: Work with the Bid and Business Development teams to produce branded, compelling content for PPQs, tenders, and client proposals. Assist in the development of company profiles, CVs, case studies, and project references for use in submissions and presentations. Reporting & Analytics: Monitor the performance of marketing and communications efforts using analytics tools. Report on engagement, conversions, and effectiveness of marketing activity to inform future planning. Operational Responsibilities: Collaborate with project managers, engineers, and operations teams to capture and promote technical projects and success stories. Support mobilisation of new contracts with onboarding communication materials and branded documentation. Contribute to HSEQ, ESG, and compliance communications, including campaign support for audits and accreditations (e.g. ISO, NICEIC, Gas Safe, CHAS). Qualifications and Experience: Degree or equivalent qualification in Marketing, Communications, PR, Journalism, or related field. Proven experience in a marketing or communications role, ideally in a B2B or service-driven environment. Strong understanding of digital platforms and marketing technologies (e.g., CMS, CRM, email marketing tools). Experience in managing content calendars, press releases, and campaign workflows. Knowledge of tender processes and supporting documentation in technical service industries. Key Skills and Attributes: Excellent written and verbal communication skills with a strong grasp of technical and service-based language. Highly organised with the ability to manage multiple deadlines and priorities. Strong attention to detail with a proactive, solution-focused mindset. Collaborative approach and ability to work effectively with both technical and non-technical stakeholders. Commercial awareness and a keen understanding of the building services sector. For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat
Feb 13, 2026
Full time
Social Media, Marketing and Communications Executive Bristol based £28-32k depending on experience Great Benefits Are you a media and marketing person that enjoys creating and posting social media and marketing, if so this role could be for you. This group of companies deal with all aspects of the built environment with a big focus on construction, service and maintenance to M&E and Building Fabric, Fire and Security on commercial properties across the UK and require someone to take ownership on their socials marketing to ensure a good online presence and also to do case studies for the website and social media pages. Purpose of the Role: To plan, manage, and deliver strategic marketing and communication activities that promote the company s mechanical, electrical, building fabric, and facilities management services. This role supports business development, enhances client engagement, reinforces compliance messaging, and ensures brand consistency across all internal and external channels. It involves campaign delivery, content development, digital strategy, internal & external communications, and bid/tender support within a technical service environment. Main Duties: All items listed below and not limited to Marketing Strategy & Campaigns: Produce clear, accurate, and engaging content across multiple channels: brochures, technical datasheets, case studies, press releases, internal communications, and social media. Maintain a consistent brand tone and visual identity across all materials, ensuring relevance to both technical and non-technical audiences. Manage relationships with internal stakeholders, external designers, and media partners to deliver high-quality marketing outputs. Content Creation & Brand Management: Produce high-quality content for websites, blogs, newsletters, brochures, presentations, and press releases. Uphold brand identity across all visual and written communications. Liaise with graphic designers and third-party agencies to deliver marketing collateral. Digital & Social Media: Manage company social media platforms, with an emphasis on LinkedIn for professional engagement and lead generation. Create and schedule content focused on service updates, project wins, ESG achievements, team stories, and innovations in building services. Maintain and update the company website; use SEO and analytics tools to improve reach and search visibility Bid & Tender Support: Work with the Bid and Business Development teams to produce branded, compelling content for PPQs, tenders, and client proposals. Assist in the development of company profiles, CVs, case studies, and project references for use in submissions and presentations. Reporting & Analytics: Monitor the performance of marketing and communications efforts using analytics tools. Report on engagement, conversions, and effectiveness of marketing activity to inform future planning. Operational Responsibilities: Collaborate with project managers, engineers, and operations teams to capture and promote technical projects and success stories. Support mobilisation of new contracts with onboarding communication materials and branded documentation. Contribute to HSEQ, ESG, and compliance communications, including campaign support for audits and accreditations (e.g. ISO, NICEIC, Gas Safe, CHAS). Qualifications and Experience: Degree or equivalent qualification in Marketing, Communications, PR, Journalism, or related field. Proven experience in a marketing or communications role, ideally in a B2B or service-driven environment. Strong understanding of digital platforms and marketing technologies (e.g., CMS, CRM, email marketing tools). Experience in managing content calendars, press releases, and campaign workflows. Knowledge of tender processes and supporting documentation in technical service industries. Key Skills and Attributes: Excellent written and verbal communication skills with a strong grasp of technical and service-based language. Highly organised with the ability to manage multiple deadlines and priorities. Strong attention to detail with a proactive, solution-focused mindset. Collaborative approach and ability to work effectively with both technical and non-technical stakeholders. Commercial awareness and a keen understanding of the building services sector. For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat
Okay, we know what you're thinking. Yawn. But here's the thing: this job is anything but boring. Picture this: Teams that look like Ghostbusters abseiling down London's tallest buildings . Centuries-old stone being carefully restored by hand. Cutting-edge tech meeting historical craftsmanship. The kind of work that makes tourists stop and stare . We don't just maintain buildings, we're the guardians of London's skyline . From the Shard to St. Paul's, from Georgian townhouses to brutalist masterpieces, we keep the city's most iconic structures standing tall. Your mission? Tell that story. Make people care about the invisible heroes who scale skyscrapers at dawn, who know the difference between Portland stone and Bath stone, who can spot a crumbling cornice from fifty feet away. You'll craft campaigns that turn preservation into fascination. You'll build a brand that makes building maintenance feel like an adventure. You'll find the drama in restoration, the beauty in repair work, the humanity in hard hats. What we need: • Someone who can make the technical feel thrilling • A storyteller who sees marketing gold in unexpected places • A creative mind that doesn't need things to be glamorous to make them compelling What you'll get: • Access to some of London's most breathtaking (and restricted) locations • Stories no other marketer gets to tell • The satisfaction of making people fall in love with something they've never thought about Sound interesting now? The Role at a Glance: Senior Marketing Manager Remote Working £50,000 - £70,000 DOE Plus Benefits Company: Building Maintenance Without Limits Values: Integrity, Attention to Detail, Fun, Innovation, Adaptability Your Background: Full scope Marketing Strategy, Implementation, Measurement. B2B Services. Buildings, Facilities, Trades, Construction industry experience beneficial Values: Authenticity. Care. Excellence. Integrity The Opportunity You'll own it all. Strategy. Execution. Performance. You'll build campaigns that generate awareness, partnerships, and leads. You'll craft messaging that makes heritage restoration feel urgent and exciting. You'll manage everything from LinkedIn ads to trade shows, from thought leadership to SEO. And you'll prove its impact with data because this role demands a commercial operator, not a vanity-metrics marketer. This is visibility. This is ownership. This is the role where your ideas don't get lost in approvals - they get implemented. About Spectrum We're the team that abseils down London's tallest buildings to keep the city standing tall. What we do: Clean, restore, and maintain facades across London and the UK from the Shard to Georgian townhouses, heritage landmarks to modern towers. What makes us different: We design, build, and patent our own technology. Our innovative rope access techniques and custom-built pole systems mean we deliver world-class results without scaffolding saving time, money, and disruption. Who trusts us: Amazon, Canary Wharf Group, Knight Frank, Savills, NHS, Marriott, and hundreds of property managers and surveyors nationwide. We're not just maintaining buildings. We're preserving London's architectural soul one innovation at a time. The Role - What You'll Be Doing: Strategy & Growth • Develop and own the marketing strategy that drives commercial objectives • Build integrated campaigns across digital, content, events and partnerships • Identify opportunities, test ideas, optimise relentlessly Content & Brand • Write high-impact content: blogs, web copy, email campaigns, thought leadership • Own the brand voice - make technical topics feel thrilling • Plan and manage content calendars that tell a story worth following • Build relationships with industry PR & Press - the movers and shakers Digital & Paid Media • Run LinkedIn like a growth engine (organic + paid) • Plan, launch and optimise Google Ads campaigns • Manage email marketing end-to-end • Monitor SEO and website performance like you own the P&L Events, Webinars & Industry Presence • Deliver webinars that people actually want to attend • Manage trade exhibitions and industry events • Build relationships with key trade partners • Get us speaking opportunities and brand visibility where it counts Performance & Reporting • Track what matters. Report what works. Kill what doesn't. • Provide data-driven recommendations that shape strategy • Manage budgets and demonstrate ROI with clarity About You: You're not just creative. You're commercial. You understand that marketing exists to drive growth, and you love proving it with numbers. You'll likely bring: • Proven experience owning both strategy and delivery • Strong copywriting chops you can make anything compelling • Hands-on experience with LinkedIn Ads and Google Ads • Real experience running webinars and managing events • Analytical confidence you know your metrics cold • The ability to juggle multiple projects without dropping momentum • The confidence to work independently and rally people around your ideas Essential Experience: • 3+ years in marketing (Manager level preferred) • Strong content writing across digital channels • Paid social and Google Ads experience • Email marketing & CRM campaign management • Performance reporting and ROI tracking Desirable: • Experience in specialist support, education, healthcare or related sectors • SEO knowledge • Experience in a scaling organisation Why Join Spectrum? • Own the function, this is your show • Work with meaning - preserve London's architectural soul • Autonomy to innovate - your ideas get built, not buried • Collaborate with craftspeople - access to London's most restricted rooftops and historic sites • Real growth potential - we're scaling, and you'll scale with us The Bottom Line If you want a role where: • Your strategy drives revenue • Your creativity solves real problems • Your work preserves history • Your ideas actually get implemented This is it. Apply now. Bring your vision. Build something that lasts. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Feb 13, 2026
Full time
Okay, we know what you're thinking. Yawn. But here's the thing: this job is anything but boring. Picture this: Teams that look like Ghostbusters abseiling down London's tallest buildings . Centuries-old stone being carefully restored by hand. Cutting-edge tech meeting historical craftsmanship. The kind of work that makes tourists stop and stare . We don't just maintain buildings, we're the guardians of London's skyline . From the Shard to St. Paul's, from Georgian townhouses to brutalist masterpieces, we keep the city's most iconic structures standing tall. Your mission? Tell that story. Make people care about the invisible heroes who scale skyscrapers at dawn, who know the difference between Portland stone and Bath stone, who can spot a crumbling cornice from fifty feet away. You'll craft campaigns that turn preservation into fascination. You'll build a brand that makes building maintenance feel like an adventure. You'll find the drama in restoration, the beauty in repair work, the humanity in hard hats. What we need: • Someone who can make the technical feel thrilling • A storyteller who sees marketing gold in unexpected places • A creative mind that doesn't need things to be glamorous to make them compelling What you'll get: • Access to some of London's most breathtaking (and restricted) locations • Stories no other marketer gets to tell • The satisfaction of making people fall in love with something they've never thought about Sound interesting now? The Role at a Glance: Senior Marketing Manager Remote Working £50,000 - £70,000 DOE Plus Benefits Company: Building Maintenance Without Limits Values: Integrity, Attention to Detail, Fun, Innovation, Adaptability Your Background: Full scope Marketing Strategy, Implementation, Measurement. B2B Services. Buildings, Facilities, Trades, Construction industry experience beneficial Values: Authenticity. Care. Excellence. Integrity The Opportunity You'll own it all. Strategy. Execution. Performance. You'll build campaigns that generate awareness, partnerships, and leads. You'll craft messaging that makes heritage restoration feel urgent and exciting. You'll manage everything from LinkedIn ads to trade shows, from thought leadership to SEO. And you'll prove its impact with data because this role demands a commercial operator, not a vanity-metrics marketer. This is visibility. This is ownership. This is the role where your ideas don't get lost in approvals - they get implemented. About Spectrum We're the team that abseils down London's tallest buildings to keep the city standing tall. What we do: Clean, restore, and maintain facades across London and the UK from the Shard to Georgian townhouses, heritage landmarks to modern towers. What makes us different: We design, build, and patent our own technology. Our innovative rope access techniques and custom-built pole systems mean we deliver world-class results without scaffolding saving time, money, and disruption. Who trusts us: Amazon, Canary Wharf Group, Knight Frank, Savills, NHS, Marriott, and hundreds of property managers and surveyors nationwide. We're not just maintaining buildings. We're preserving London's architectural soul one innovation at a time. The Role - What You'll Be Doing: Strategy & Growth • Develop and own the marketing strategy that drives commercial objectives • Build integrated campaigns across digital, content, events and partnerships • Identify opportunities, test ideas, optimise relentlessly Content & Brand • Write high-impact content: blogs, web copy, email campaigns, thought leadership • Own the brand voice - make technical topics feel thrilling • Plan and manage content calendars that tell a story worth following • Build relationships with industry PR & Press - the movers and shakers Digital & Paid Media • Run LinkedIn like a growth engine (organic + paid) • Plan, launch and optimise Google Ads campaigns • Manage email marketing end-to-end • Monitor SEO and website performance like you own the P&L Events, Webinars & Industry Presence • Deliver webinars that people actually want to attend • Manage trade exhibitions and industry events • Build relationships with key trade partners • Get us speaking opportunities and brand visibility where it counts Performance & Reporting • Track what matters. Report what works. Kill what doesn't. • Provide data-driven recommendations that shape strategy • Manage budgets and demonstrate ROI with clarity About You: You're not just creative. You're commercial. You understand that marketing exists to drive growth, and you love proving it with numbers. You'll likely bring: • Proven experience owning both strategy and delivery • Strong copywriting chops you can make anything compelling • Hands-on experience with LinkedIn Ads and Google Ads • Real experience running webinars and managing events • Analytical confidence you know your metrics cold • The ability to juggle multiple projects without dropping momentum • The confidence to work independently and rally people around your ideas Essential Experience: • 3+ years in marketing (Manager level preferred) • Strong content writing across digital channels • Paid social and Google Ads experience • Email marketing & CRM campaign management • Performance reporting and ROI tracking Desirable: • Experience in specialist support, education, healthcare or related sectors • SEO knowledge • Experience in a scaling organisation Why Join Spectrum? • Own the function, this is your show • Work with meaning - preserve London's architectural soul • Autonomy to innovate - your ideas get built, not buried • Collaborate with craftspeople - access to London's most restricted rooftops and historic sites • Real growth potential - we're scaling, and you'll scale with us The Bottom Line If you want a role where: • Your strategy drives revenue • Your creativity solves real problems • Your work preserves history • Your ideas actually get implemented This is it. Apply now. Bring your vision. Build something that lasts. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Marketing Manager - Commercial Events London (monthly travel to Liverpool) £50,000 - £55,000 Working arrangements: 35 hours a week. Standard working hours between 9am - 5pm, Monday to Friday. Hybrid working, with a minimum of 3 days per week in the office Join us at the Royal College of Physicians and help shape the future of two award winning UK venues - RCP London Events and Spaces at The Spine. We're looking for a strategic, creative and data driven Marketing Manager - Commercial Events to elevate the profile, performance and commercial success of our exceptional venue portfolio. This is a pivotal role where you will lead multi channel marketing strategy, strengthen our market position, and drive revenue growth through intelligent, insight led campaigns. Why this role matters Our Meetings & Events division plays a crucial role in supporting the RCP's wider mission. With bold revenue ambitions and major investment in CRM and marketing automation, we're entering a new phase - and we're seeking a marketing leader who can translate this opportunity into measurable impact. You'll take ownership of the end to end marketing approach across both venues, shaping how we attract, nurture and convert clients through high quality storytelling, customer insight, data, and innovative digital campaigns. What you'll lead A multi year, insight driven marketing strategy that powers commercial performance. CRM led marketing, automated customer journeys and segmentation that strengthen repeat business. Digital campaigns across paid, owned and earned channels - delivering growth in brand engagement and qualified leads. High impact sales and marketing collateral that elevates our offer and supports business development. Collaborative planning with Business Development Managers to ensure aligned, integrated and measurable activity. Leadership and coaching for Sales & Marketing Executives, helping build a high performing marketing function. What we're looking for You'll thrive in this role if you are: Strategic by nature - able to design and steer long term marketing direction. Digitally confident , with experience in CRM, automation, analytics and data informed decision making. Creative and brand savvy , producing compelling content and campaigns that stand out in competitive markets. Commercially sharp , with a clear understanding of how marketing drives revenue and retention. Collaborative , working smoothly with senior stakeholders, sales colleagues and cross functional teams. A supportive leader , ready to develop and empower junior team members. How success will be measured You'll be judged on delivery and continuous optimisation of: Lead generation and conversion rates CRM automation, campaign performance and ROI Brand engagement and visibility Integrated annual sales and marketing plans across both venues Why join us? Two iconic, design led venues with national reputation A supportive culture and an organisation committed to digital transformation The chance to shape a marketing function that directly fuels meaningful impact in healthcare Hybrid working with genuine flexibility Closing date: 27 February 2026 Interviewing date: w/c 02 March 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Feb 13, 2026
Full time
Marketing Manager - Commercial Events London (monthly travel to Liverpool) £50,000 - £55,000 Working arrangements: 35 hours a week. Standard working hours between 9am - 5pm, Monday to Friday. Hybrid working, with a minimum of 3 days per week in the office Join us at the Royal College of Physicians and help shape the future of two award winning UK venues - RCP London Events and Spaces at The Spine. We're looking for a strategic, creative and data driven Marketing Manager - Commercial Events to elevate the profile, performance and commercial success of our exceptional venue portfolio. This is a pivotal role where you will lead multi channel marketing strategy, strengthen our market position, and drive revenue growth through intelligent, insight led campaigns. Why this role matters Our Meetings & Events division plays a crucial role in supporting the RCP's wider mission. With bold revenue ambitions and major investment in CRM and marketing automation, we're entering a new phase - and we're seeking a marketing leader who can translate this opportunity into measurable impact. You'll take ownership of the end to end marketing approach across both venues, shaping how we attract, nurture and convert clients through high quality storytelling, customer insight, data, and innovative digital campaigns. What you'll lead A multi year, insight driven marketing strategy that powers commercial performance. CRM led marketing, automated customer journeys and segmentation that strengthen repeat business. Digital campaigns across paid, owned and earned channels - delivering growth in brand engagement and qualified leads. High impact sales and marketing collateral that elevates our offer and supports business development. Collaborative planning with Business Development Managers to ensure aligned, integrated and measurable activity. Leadership and coaching for Sales & Marketing Executives, helping build a high performing marketing function. What we're looking for You'll thrive in this role if you are: Strategic by nature - able to design and steer long term marketing direction. Digitally confident , with experience in CRM, automation, analytics and data informed decision making. Creative and brand savvy , producing compelling content and campaigns that stand out in competitive markets. Commercially sharp , with a clear understanding of how marketing drives revenue and retention. Collaborative , working smoothly with senior stakeholders, sales colleagues and cross functional teams. A supportive leader , ready to develop and empower junior team members. How success will be measured You'll be judged on delivery and continuous optimisation of: Lead generation and conversion rates CRM automation, campaign performance and ROI Brand engagement and visibility Integrated annual sales and marketing plans across both venues Why join us? Two iconic, design led venues with national reputation A supportive culture and an organisation committed to digital transformation The chance to shape a marketing function that directly fuels meaningful impact in healthcare Hybrid working with genuine flexibility Closing date: 27 February 2026 Interviewing date: w/c 02 March 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Feb 13, 2026
Full time
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Who We Are The Lyric Theatre enjoys a special place within Northern Ireland s artistic landscape. As a prolific production house, the Lyric is the beating cultural heart of Northern Ireland inspiring and entertaining audiences with both new and established plays and helping to launch the careers of some of our most famous actors, directors, and playwrights. The Lyric is a playhouse for all. We are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society Purpose of the Post The Fundraising Manager is a senior operational role within the theatre s Development and Marketing team, responsible for the effective delivery and implementation of the Lyric s fundraising activity. Working closely with the Head of Development& Marketing, the post holder will lead the day -to-day management of fundraising programmes across fundraising bodies, Trusts and Foundations, individual giving, corporate partnership and fundraising events, ensuring activity is well planned, delivered on time and meets agreed income and engagement objectives. The role will play a key delivery role in the Lyric s Fund for the Future fundraising initiative, supporting campaign implementation, donor stewardship and reporting, and helping to build sustainable, long -term income for the organisation. The Fundraising Manager will lead on fundraising events, manage and steward key donor and funder relationships, monitor income performance, and work collaboratively with colleagues across the organisation, particularly Creative Learning, Finance, Front of House and Production teams. Benefits Of course, We provide all the standard entitlements like an employer contributed pension and statutory pay for sickness, maternity, and paternity leave, but we also have some extras: • Additional paid day off for your birthday • Access to a free, confidential counselling service through our Employment Assistance Programme. Free beverages from our café/bar. • Discounted food from our café/bar. • Free tickets for Lyric productions. • Free period products in all bathrooms. Main Duties and Responsibilities FUNDRAISING • Deliver agreed fundraising plans and priorities, working closely with the Head of Development& Marketing. • Lead the day -to-day delivery of the Fund for the Future initiative, including donor stewardship, events, reporting and supporter engagement. • Manage the operational delivery of individual giving and membership activity, including Lyric+ Membership • Manage and steward a portfolio of donors, funders and sponsors, acting as day-to-day relationship lead as agreed. • Monitor, track and report on fundraising income and performance against agreed targets. • Manage fundraising pipelines, deadlines and project plans to ensure timely delivery. • Support the development, writing and submission of funding applications, sponsorship proposals and donor communications. • Work with the Finance department to ensure accurate allocation, coding and reporting of fundraising income, in line with best practice and compliance requirements. EVENT MANAGEMENT • Take operational lead on the planning and delivery of fundraising events, ensuring they are delivered to budget, schedule and agreed objectives. • Manage suppliers, logistics, budgets and internal stakeholders. • Monitor, track and report on event income, liaising with Finance on invoicing, cash donations and sponsorships. • Lead post -event evaluation and reporting, including income performance, return on investment and supporter engagement. SALES & MARKETING • Work closely with the Marketing team to deliver fundraising campaigns and communications. Manage communications for all donors and supporters, ensuring a high standard of stewardship. • Keep up-to-date with developments and best practice in fundraising within the charity and arts sectors. • Ensure all donor records are accurate, up to date and compliant with data protection legislation. Provide content and insight to support marketing activity, including funding success stories, impact reporting and donor recognition Personnel Specification Essential Criteria Either: • A degree-level qualification and a minimum of 3 years experience in fundraising, development, marketing or a related environment; OR • At least 4 years relevant professional experience in fundraising, development or income generation. • Proven experience of planning, managing and delivering fundraising activity with measurable outcomes. • First-class written and verbal communication skills, including experience of writing persuasive funding applications or donor communications. • Demonstrable ability to build and maintain relationships with people from all backgrounds, including excellent networking and stakeholder management skills. • Experience of event planning and delivery. • Experience of project management. • Strong organisational skills, with experience of managing multiple projects and deadlines. • High level of IT literacy, including CRM systems and Microsoft Office. • Competence in all marketing and CRM channels, such as DotDogital, LinkedIn and Craft CMS. Desirable Criteria • Proven track record in fundraising and donor stewardship. • Experience of contributing to or delivering a strategic or future-focused fundraising campaign. Experience of using Spektrix, including Opportunities and reporting. • Experience of working in, or strong interest in, theatre and the arts Location: Lyric Theatre, Belfast Contract Type : Permanent Hours: Working hours are 37.5 per week (excluding breaks). Salary : £31,500 - £34,500 (plus 3% pension contribution) per annum, dependent on experience You may also have experience in the following: Fundraising Engagement Manager, Fundraising Manager, Fundraiser, Engagement Manager, Fundraising Executive, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Charity, Third Sector, NFP, etc. REF-(Apply online only)
Feb 12, 2026
Full time
Who We Are The Lyric Theatre enjoys a special place within Northern Ireland s artistic landscape. As a prolific production house, the Lyric is the beating cultural heart of Northern Ireland inspiring and entertaining audiences with both new and established plays and helping to launch the careers of some of our most famous actors, directors, and playwrights. The Lyric is a playhouse for all. We are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society Purpose of the Post The Fundraising Manager is a senior operational role within the theatre s Development and Marketing team, responsible for the effective delivery and implementation of the Lyric s fundraising activity. Working closely with the Head of Development& Marketing, the post holder will lead the day -to-day management of fundraising programmes across fundraising bodies, Trusts and Foundations, individual giving, corporate partnership and fundraising events, ensuring activity is well planned, delivered on time and meets agreed income and engagement objectives. The role will play a key delivery role in the Lyric s Fund for the Future fundraising initiative, supporting campaign implementation, donor stewardship and reporting, and helping to build sustainable, long -term income for the organisation. The Fundraising Manager will lead on fundraising events, manage and steward key donor and funder relationships, monitor income performance, and work collaboratively with colleagues across the organisation, particularly Creative Learning, Finance, Front of House and Production teams. Benefits Of course, We provide all the standard entitlements like an employer contributed pension and statutory pay for sickness, maternity, and paternity leave, but we also have some extras: • Additional paid day off for your birthday • Access to a free, confidential counselling service through our Employment Assistance Programme. Free beverages from our café/bar. • Discounted food from our café/bar. • Free tickets for Lyric productions. • Free period products in all bathrooms. Main Duties and Responsibilities FUNDRAISING • Deliver agreed fundraising plans and priorities, working closely with the Head of Development& Marketing. • Lead the day -to-day delivery of the Fund for the Future initiative, including donor stewardship, events, reporting and supporter engagement. • Manage the operational delivery of individual giving and membership activity, including Lyric+ Membership • Manage and steward a portfolio of donors, funders and sponsors, acting as day-to-day relationship lead as agreed. • Monitor, track and report on fundraising income and performance against agreed targets. • Manage fundraising pipelines, deadlines and project plans to ensure timely delivery. • Support the development, writing and submission of funding applications, sponsorship proposals and donor communications. • Work with the Finance department to ensure accurate allocation, coding and reporting of fundraising income, in line with best practice and compliance requirements. EVENT MANAGEMENT • Take operational lead on the planning and delivery of fundraising events, ensuring they are delivered to budget, schedule and agreed objectives. • Manage suppliers, logistics, budgets and internal stakeholders. • Monitor, track and report on event income, liaising with Finance on invoicing, cash donations and sponsorships. • Lead post -event evaluation and reporting, including income performance, return on investment and supporter engagement. SALES & MARKETING • Work closely with the Marketing team to deliver fundraising campaigns and communications. Manage communications for all donors and supporters, ensuring a high standard of stewardship. • Keep up-to-date with developments and best practice in fundraising within the charity and arts sectors. • Ensure all donor records are accurate, up to date and compliant with data protection legislation. Provide content and insight to support marketing activity, including funding success stories, impact reporting and donor recognition Personnel Specification Essential Criteria Either: • A degree-level qualification and a minimum of 3 years experience in fundraising, development, marketing or a related environment; OR • At least 4 years relevant professional experience in fundraising, development or income generation. • Proven experience of planning, managing and delivering fundraising activity with measurable outcomes. • First-class written and verbal communication skills, including experience of writing persuasive funding applications or donor communications. • Demonstrable ability to build and maintain relationships with people from all backgrounds, including excellent networking and stakeholder management skills. • Experience of event planning and delivery. • Experience of project management. • Strong organisational skills, with experience of managing multiple projects and deadlines. • High level of IT literacy, including CRM systems and Microsoft Office. • Competence in all marketing and CRM channels, such as DotDogital, LinkedIn and Craft CMS. Desirable Criteria • Proven track record in fundraising and donor stewardship. • Experience of contributing to or delivering a strategic or future-focused fundraising campaign. Experience of using Spektrix, including Opportunities and reporting. • Experience of working in, or strong interest in, theatre and the arts Location: Lyric Theatre, Belfast Contract Type : Permanent Hours: Working hours are 37.5 per week (excluding breaks). Salary : £31,500 - £34,500 (plus 3% pension contribution) per annum, dependent on experience You may also have experience in the following: Fundraising Engagement Manager, Fundraising Manager, Fundraiser, Engagement Manager, Fundraising Executive, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Charity, Third Sector, NFP, etc. REF-(Apply online only)
