Cameo is working with a globally recognised and highly respected organisation within the professional audio technology sector, renowned for its heritage, innovation, and influence on the creative industries worldwide. The business is now seeking an experienced Digital Marketing Lead to take ownership of global digital strategy, driving online commercial performance and brand visibility across multiple eCommerce platforms and international markets. This is a senior, hands-on leadership role, responsible for planning, executing, monitoring, and optimising digital marketing programmes that directly support revenue growth. Working closely with Sales, Product, Content, and external agencies, you will clearly articulate strategy, performance, and insights at all levels of the organisation. You will be overseeing and managing one team member, but the company is growing massively, therefore there is room for further team growth. As Digital Marketing Lead, you will be responsible for: Digital Strategy and Campaign Delivery Lead and execute global digital marketing strategies focused on acquisition, retention, and conversion Deliver multi-channel digital campaigns across email, social media, paid advertising, SEO, and marketing automation Work with content teams to maximise brand visibility and commercial performance using the latest digital techniques Customer Lifecycle and Growth Plan and manage customer lifecycle activity including lead generation, acquisition, upsell, cross-sell, loyalty, retention, and reactivation Set weekly and monthly performance goals and continuously optimise campaigns to improve results eCommerce and Performance Analytics Own eCommerce performance, reporting on key KPIs, site analytics, and customer insights Translate data into clear actions, recommendations, and commercial opportunities Manage product information, SKUs, imagery, and content across eCommerce platforms Stakeholder and Project Leadership Project manage cross-functional initiatives involving Sales, Product, Marketing, and external agencies Present digital plans, performance, and insights clearly to senior and executive stakeholders Ensure projects are delivered on time and aligned with business priorities Data, Systems and Compliance Maintain high-quality customer databases with appropriate segmentation and tagging Ensure best practice in data management, GDPR compliance, and marketing governance Stay informed on emerging digital technologies and identify opportunities to apply them effectively As Digital Marketing Lead, you must be/have: Minimum 8 years' experience in a senior digital marketing role within technology-led, fast-moving eCommerce environments Experience working in international markets and collaborating across global teams Strong commercial mindset with the ability to turn insight into action Degree-level education or equivalent in Marketing Proven experience with CRM/database management, CMS platforms, and email marketing tools Strong background in paid social, social media marketing, SEO, and online advertising Advanced analytics experience, including dashboards, goal setting, and KPI reporting Experience using Adobe Creative Suite or similar design tools Highly organised, detail-oriented, and confident communicator Creative, proactive, and comfortable testing new ideas Passion for audio, recording, technology, or creative industries preferred Why Apply? This is a rare opportunity to lead digital marketing for a globally respected brand at the intersection of technology, creativity, and commerce. You'll have the autonomy to shape strategy, influence commercial outcomes, and work with passionate teams in an industry that truly inspires. Salary: 50,000. Hours: Full time. Location: Near Oxford. Office based but open to hybrid working.
Feb 07, 2026
Full time
Cameo is working with a globally recognised and highly respected organisation within the professional audio technology sector, renowned for its heritage, innovation, and influence on the creative industries worldwide. The business is now seeking an experienced Digital Marketing Lead to take ownership of global digital strategy, driving online commercial performance and brand visibility across multiple eCommerce platforms and international markets. This is a senior, hands-on leadership role, responsible for planning, executing, monitoring, and optimising digital marketing programmes that directly support revenue growth. Working closely with Sales, Product, Content, and external agencies, you will clearly articulate strategy, performance, and insights at all levels of the organisation. You will be overseeing and managing one team member, but the company is growing massively, therefore there is room for further team growth. As Digital Marketing Lead, you will be responsible for: Digital Strategy and Campaign Delivery Lead and execute global digital marketing strategies focused on acquisition, retention, and conversion Deliver multi-channel digital campaigns across email, social media, paid advertising, SEO, and marketing automation Work with content teams to maximise brand visibility and commercial performance using the latest digital techniques Customer Lifecycle and Growth Plan and manage customer lifecycle activity including lead generation, acquisition, upsell, cross-sell, loyalty, retention, and reactivation Set weekly and monthly performance goals and continuously optimise campaigns to improve results eCommerce and Performance Analytics Own eCommerce performance, reporting on key KPIs, site analytics, and customer insights Translate data into clear actions, recommendations, and commercial opportunities Manage product information, SKUs, imagery, and content across eCommerce platforms Stakeholder and Project Leadership Project manage cross-functional initiatives involving Sales, Product, Marketing, and external agencies Present digital plans, performance, and insights clearly to senior and executive stakeholders Ensure projects are delivered on time and aligned with business priorities Data, Systems and Compliance Maintain high-quality customer databases with appropriate segmentation and tagging Ensure best practice in data management, GDPR compliance, and marketing governance Stay informed on emerging digital technologies and identify opportunities to apply them effectively As Digital Marketing Lead, you must be/have: Minimum 8 years' experience in a senior digital marketing role within technology-led, fast-moving eCommerce environments Experience working in international markets and collaborating across global teams Strong commercial mindset with the ability to turn insight into action Degree-level education or equivalent in Marketing Proven experience with CRM/database management, CMS platforms, and email marketing tools Strong background in paid social, social media marketing, SEO, and online advertising Advanced analytics experience, including dashboards, goal setting, and KPI reporting Experience using Adobe Creative Suite or similar design tools Highly organised, detail-oriented, and confident communicator Creative, proactive, and comfortable testing new ideas Passion for audio, recording, technology, or creative industries preferred Why Apply? This is a rare opportunity to lead digital marketing for a globally respected brand at the intersection of technology, creativity, and commerce. You'll have the autonomy to shape strategy, influence commercial outcomes, and work with passionate teams in an industry that truly inspires. Salary: 50,000. Hours: Full time. Location: Near Oxford. Office based but open to hybrid working.
The Opportunity As a key team member within our Partnerships and Income Development team , you will play a vital role in supporting the management and growth of our corporate partnerships , with a focus on partnerships that enable and enhance our Aspiring Professionals Programme. 1. Account Management: Ownership and management of the direction, growth and success of key strategic partnerships with Freshfields and Linklaters, providing excellent stewardship and effective communications to ensure long-term and mutually beneficial relationships. Manage, renew and develop a select portfolio of smaller existing partnerships in the legal sector, identifying new opportunities to deliver greater impact and income growth. Support internal account management structure across corporate programme partnerships, ensuring relationship management and programme delivery is delivered to a high standard, processes are consistently upheld, and partnerships are renewed where required. 2. Stewardship and Reporting : Track deadlines, deliverables and reporting requirements for own portfolio of corporate partnerships. Create reports, updates and support with the creation of case studies to demonstrate the value and impact of partnerships. Find creative ways to share updates and engage partners with our mission and work Work closely with the Head of Partnerships & Income Development, Partnerships Manager and finance team to build budgets, track secured income accurately, report on risk and opportunities, and ensure that income is banked. 3. New Business and Partnership Development Work closely with the Programme Delivery team to understand programme needs and gaps in provision, in order to improve the quality, depth and breadth of programme partnerships. Use your expertise and creativity to design and shape strategic programme partnerships that align partner objectives with student and programme outcomes. Write, build and create compelling and innovative partnership proposals, budgets and presentations to secure new business and develop existing partnerships. Deliver a smooth onboarding process for transitioning new partners into account management structure. 4. Line Management Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work. Review work outputs, monitor and quality assure work. Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth. See attached job description for more detail on the key responsibilities in the role Person Specification: We need someone who will demonstrate our organisational skills-based competencies - as listed below : Leadership Communication Adaptability Professionalism Decision-making Technical knowledge, understanding and experience required: Demonstrable experience of working in a partnership role in a charity or similar non-profit organisation. Demonstrable experience of building, maintaining and developing outstanding and mutually beneficial corporate partnerships. Knowledge of programme design and planning with corporate partners, including setting and managing complex budgets . Understanding of good practice in fundraising including data protection and partner stewardship. Proficient in Microsoft Office , including Excel . A basic level of understanding of Salesforce CRM See attached job description for more detail on the person specification Ways of working: Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. Benefits 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure. Cycle to Work scheme. 5% Salary sacrifice pension scheme with enhanced matching employer contributions Employee Assistance Programme available to staff and their family Flexible work options such as hybrid working, flexitime, part-time Regular staff team building and business planning away days How to Apply If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions: 1) Why would you like to work at the Social Mobility Foundation? (250 words max.) 2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.) 3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)
Feb 06, 2026
Full time
The Opportunity As a key team member within our Partnerships and Income Development team , you will play a vital role in supporting the management and growth of our corporate partnerships , with a focus on partnerships that enable and enhance our Aspiring Professionals Programme. 1. Account Management: Ownership and management of the direction, growth and success of key strategic partnerships with Freshfields and Linklaters, providing excellent stewardship and effective communications to ensure long-term and mutually beneficial relationships. Manage, renew and develop a select portfolio of smaller existing partnerships in the legal sector, identifying new opportunities to deliver greater impact and income growth. Support internal account management structure across corporate programme partnerships, ensuring relationship management and programme delivery is delivered to a high standard, processes are consistently upheld, and partnerships are renewed where required. 2. Stewardship and Reporting : Track deadlines, deliverables and reporting requirements for own portfolio of corporate partnerships. Create reports, updates and support with the creation of case studies to demonstrate the value and impact of partnerships. Find creative ways to share updates and engage partners with our mission and work Work closely with the Head of Partnerships & Income Development, Partnerships Manager and finance team to build budgets, track secured income accurately, report on risk and opportunities, and ensure that income is banked. 3. New Business and Partnership Development Work closely with the Programme Delivery team to understand programme needs and gaps in provision, in order to improve the quality, depth and breadth of programme partnerships. Use your expertise and creativity to design and shape strategic programme partnerships that align partner objectives with student and programme outcomes. Write, build and create compelling and innovative partnership proposals, budgets and presentations to secure new business and develop existing partnerships. Deliver a smooth onboarding process for transitioning new partners into account management structure. 4. Line Management Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work. Review work outputs, monitor and quality assure work. Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth. See attached job description for more detail on the key responsibilities in the role Person Specification: We need someone who will demonstrate our organisational skills-based competencies - as listed below : Leadership Communication Adaptability Professionalism Decision-making Technical knowledge, understanding and experience required: Demonstrable experience of working in a partnership role in a charity or similar non-profit organisation. Demonstrable experience of building, maintaining and developing outstanding and mutually beneficial corporate partnerships. Knowledge of programme design and planning with corporate partners, including setting and managing complex budgets . Understanding of good practice in fundraising including data protection and partner stewardship. Proficient in Microsoft Office , including Excel . A basic level of understanding of Salesforce CRM See attached job description for more detail on the person specification Ways of working: Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. Benefits 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure. Cycle to Work scheme. 5% Salary sacrifice pension scheme with enhanced matching employer contributions Employee Assistance Programme available to staff and their family Flexible work options such as hybrid working, flexitime, part-time Regular staff team building and business planning away days How to Apply If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions: 1) Why would you like to work at the Social Mobility Foundation? (250 words max.) 2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.) 3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)
We re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making. We have an exciting opportunity to join Bristol Animal Rescue Centre as Individual Giving Officer. Job title: Individual Giving Officer Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA occasional home-working may be possible subject to business requirements Contract: Permanent Job type: Full or Part time Hours per week: 35 hours per week to be worked during our office hours (Monday-Friday 8am-4pm or 9am-5pm). Part-time (minimum of 28 hours per week) will be considered. Occasional weekend and evening work if required for fundraising and supporter events for which TOIL will be agreed with the line manager. Salary: £27,000 £30,000 per annum, pro rata depending on experience (£21,600 £24,000 actual for 28 hours per week) About Us: Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us. About the role: As Individual Giving Officer, you will plan and deliver impactful direct response fundraising campaigns across digital and offline channels. You ll manage a portfolio of individual giving products including appeals, regular giving, in-memory giving, lotteries and raffles using audience insight, segmentation and performance data to continually optimise results. You will play a central role in shaping supporter journeys, improving acquisition and retention, and strengthening digital fundraising performance through email, paid and organic social, website content and integrated campaigns. This is a hands-on campaign role ideal for someone with strong direct marketing and digital marketing experience who enjoys using a combination of creativity and analysis to shape innovation and fundraising product development. About you We re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making. You ll ideally bring: Experience delivering direct marketing campaigns across digital and offline channels Proven experience in digital marketing, including email marketing, paid and organic social advertising and website content Strong understanding of direct response principles and supporter/customer journeys Experience managing multiple campaigns and timelines Excellent copywriting and editing skills for fundraising or marketing campaigns Confidence using CRM systems for segmentation, reporting and analysis Experience working with campaign suppliers such as agencies, printers or mailing houses Strong project management and organisational skills A creative, test-and-learn mindset focused on performance and optimisation You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare. Application closing date : Midnight on 1 March 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
Feb 06, 2026
Full time
We re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making. We have an exciting opportunity to join Bristol Animal Rescue Centre as Individual Giving Officer. Job title: Individual Giving Officer Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA occasional home-working may be possible subject to business requirements Contract: Permanent Job type: Full or Part time Hours per week: 35 hours per week to be worked during our office hours (Monday-Friday 8am-4pm or 9am-5pm). Part-time (minimum of 28 hours per week) will be considered. Occasional weekend and evening work if required for fundraising and supporter events for which TOIL will be agreed with the line manager. Salary: £27,000 £30,000 per annum, pro rata depending on experience (£21,600 £24,000 actual for 28 hours per week) About Us: Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us. About the role: As Individual Giving Officer, you will plan and deliver impactful direct response fundraising campaigns across digital and offline channels. You ll manage a portfolio of individual giving products including appeals, regular giving, in-memory giving, lotteries and raffles using audience insight, segmentation and performance data to continually optimise results. You will play a central role in shaping supporter journeys, improving acquisition and retention, and strengthening digital fundraising performance through email, paid and organic social, website content and integrated campaigns. This is a hands-on campaign role ideal for someone with strong direct marketing and digital marketing experience who enjoys using a combination of creativity and analysis to shape innovation and fundraising product development. About you We re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making. You ll ideally bring: Experience delivering direct marketing campaigns across digital and offline channels Proven experience in digital marketing, including email marketing, paid and organic social advertising and website content Strong understanding of direct response principles and supporter/customer journeys Experience managing multiple campaigns and timelines Excellent copywriting and editing skills for fundraising or marketing campaigns Confidence using CRM systems for segmentation, reporting and analysis Experience working with campaign suppliers such as agencies, printers or mailing houses Strong project management and organisational skills A creative, test-and-learn mindset focused on performance and optimisation You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare. Application closing date : Midnight on 1 March 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans. The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. This role plays a critical part in strategizing, prioritizing, and enhancing internal relationships ; ensuring our customers receive the support they need to succeed with Salesforce by working internally with the right teams at the right time. Responsibilities Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition. Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio . Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs. Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption. Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities . Leverage data to ensure priorities are aligned with the highest impact investments and communicate impact with stakeholders. Promote CSG resources through multi-channel communication , ensuring leaders and AE's understand and use the customer success support process . Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience . Co-create business reviews for Sales in collaboration Renewals , Success Plan Sales , and other key stakeholders Preferred Qualifications and Skills 6+ years in Sales, Customer Success, or related fields , preferably within the SaaS landscape. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices. Proven track record to forge and cultivate relationships , serving as a trusted advisor that brings tangible business value to clients. Capable to navigate complicated discussions, handle objections , and drive alignment. Expertise in at least one line of business (LoB) or specific industry sector. An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Feb 06, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans. The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. This role plays a critical part in strategizing, prioritizing, and enhancing internal relationships ; ensuring our customers receive the support they need to succeed with Salesforce by working internally with the right teams at the right time. Responsibilities Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition. Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio . Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs. Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption. Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities . Leverage data to ensure priorities are aligned with the highest impact investments and communicate impact with stakeholders. Promote CSG resources through multi-channel communication , ensuring leaders and AE's understand and use the customer success support process . Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience . Co-create business reviews for Sales in collaboration Renewals , Success Plan Sales , and other key stakeholders Preferred Qualifications and Skills 6+ years in Sales, Customer Success, or related fields , preferably within the SaaS landscape. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices. Proven track record to forge and cultivate relationships , serving as a trusted advisor that brings tangible business value to clients. Capable to navigate complicated discussions, handle objections , and drive alignment. Expertise in at least one line of business (LoB) or specific industry sector. An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
PPL is a consultancy with a difference. Founded in 2007, we are a Social Enterprise and B Corp that exists to promote better health, wellbeing, and economic outcomes across the UK, working with individuals, communities, and the organisations that support them. We are recognised as one of the Financial Times' Leading Management Consultancies in the UK and as one of B Corp's Best for the World organisations. We are now seeking an organised, results-focused Communications Manager to join our growing Operations and People team. This is an exciting opportunity to lead and coordinate communications activity across internal and external channels, helping to build brand awareness, showcase our impact, and support business development and organisational priorities through high-quality, engaging content. Working closely with our external communications agency and internal stakeholders, you will manage and deliver a programme of communications and marketing activity aligned to our strategy and values. Key responsibilities include: • Developing and delivering engaging external communications and thought leadership content • Writing, editing and proofreading marketing and communications materials across multiple channels • Partnering with senior leaders and project teams to showcase PPL's work and impact • Leading internal communications, including employee updates, newsletters and leadership messages • Managing website content, governance and continuous improvement with third-party providers • Planning and delivering e-newsletters and targeted email campaigns via CRM platforms • Coordinating the development and publication of our annual impact report • Supporting the planning and delivery of conferences and events, including PPL's presence and messaging • Contributing to business development through clear positioning, bid messaging and company content • Tracking communications performance and reporting on outcomes and insights About you: You will bring significant experience in communications, marketing or PR, with excellent writing and storytelling skills and the ability to tailor messages for different audiences and channels. You are highly organised, detail-focused, and confident managing multiple projects and deadlines. You will have experience across digital and social channels, website content management, and content creation and analytics tools. A proactive, collaborative approach is essential, along with the ability to work effectively with senior leaders and external partners. Join us and play a central role in strengthening communications for a purpose-driven, impact-focused organisation. The salary for the role is £45,000. In addition, you will receive a benefits package including: starting at 26 days of annual leave, plus UK bank holidays 10 days of paid volunteering leave per annum, to be used with the charity of your choice company health, life insurance and pension scheme which a matched contribution access to range of other discounts and rewards, including our Cycle to Work scheme If you are interested in applying, please go to our website Work with us - PPL and apply through our recruitment portal. All applicants must have the legal right to work in the UK and will be subject to relevant background checks.
Feb 06, 2026
Full time
PPL is a consultancy with a difference. Founded in 2007, we are a Social Enterprise and B Corp that exists to promote better health, wellbeing, and economic outcomes across the UK, working with individuals, communities, and the organisations that support them. We are recognised as one of the Financial Times' Leading Management Consultancies in the UK and as one of B Corp's Best for the World organisations. We are now seeking an organised, results-focused Communications Manager to join our growing Operations and People team. This is an exciting opportunity to lead and coordinate communications activity across internal and external channels, helping to build brand awareness, showcase our impact, and support business development and organisational priorities through high-quality, engaging content. Working closely with our external communications agency and internal stakeholders, you will manage and deliver a programme of communications and marketing activity aligned to our strategy and values. Key responsibilities include: • Developing and delivering engaging external communications and thought leadership content • Writing, editing and proofreading marketing and communications materials across multiple channels • Partnering with senior leaders and project teams to showcase PPL's work and impact • Leading internal communications, including employee updates, newsletters and leadership messages • Managing website content, governance and continuous improvement with third-party providers • Planning and delivering e-newsletters and targeted email campaigns via CRM platforms • Coordinating the development and publication of our annual impact report • Supporting the planning and delivery of conferences and events, including PPL's presence and messaging • Contributing to business development through clear positioning, bid messaging and company content • Tracking communications performance and reporting on outcomes and insights About you: You will bring significant experience in communications, marketing or PR, with excellent writing and storytelling skills and the ability to tailor messages for different audiences and channels. You are highly organised, detail-focused, and confident managing multiple projects and deadlines. You will have experience across digital and social channels, website content management, and content creation and analytics tools. A proactive, collaborative approach is essential, along with the ability to work effectively with senior leaders and external partners. Join us and play a central role in strengthening communications for a purpose-driven, impact-focused organisation. The salary for the role is £45,000. In addition, you will receive a benefits package including: starting at 26 days of annual leave, plus UK bank holidays 10 days of paid volunteering leave per annum, to be used with the charity of your choice company health, life insurance and pension scheme which a matched contribution access to range of other discounts and rewards, including our Cycle to Work scheme If you are interested in applying, please go to our website Work with us - PPL and apply through our recruitment portal. All applicants must have the legal right to work in the UK and will be subject to relevant background checks.
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.
Feb 06, 2026
Full time
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Feb 05, 2026
Full time
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Feb 05, 2026
Full time
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Feb 05, 2026
Full time
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Get Staffed Online Recruitment Limited
West Bromwich, West Midlands
E-commerce and Marketplace Manager Company Overview Our client is a UK-based supplier of premium bathroom furniture, radiators and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct E-commerce channels. Role Overview Title: E-commerce and Marketplace Manager Location: West Bromwich, West Midlands (On-site) Salary: £45,000 per annum + Performance Bonus (post-target period) Job Type: Full-time, Permanent Reports to: MD Mission: Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website); Drive traffic, enhance listings, and grow conversions through effective E-commerce strategy and digital marketing; Take operational responsibility to cater to new growth working with cross-functional teams. Key Responsibilities: Manage and update online marketplaces with accurate product information, pricing, and imagery. Optimise product listings with engaging content, relevant keywords, and SEO best practices. Develop and implement strategies to increase online traffic, conversion rates, and online sales. Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns. Ownership of Online P&L. Analyse E-commerce performance using Google Analytics and other tools to report on KPIs. Support retail partners in enhancing their online sales performance. Delivering B2B via web portal compared to existing manual order management. Coordinate with logistics and warehouse teams to ensure seamless order fulfilment. Write new and overhaul existing SOPs to suit E-commerce fulfilment alongside B2B. Ownership of WMS and Inventory Management working alongside the Warehouse Manager. Work with product, sales, and development teams to launch new product offerings. Oversee CRM, IT systems, and troubleshoot E-commerce platform issues. Deliver exceptional customer experience by managing enquiries and improving the website UX. Skills and Experience: Proven experience of minimum 5 years in E-commerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing. Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms. Understanding of SEO, PPC, and digital marketing strategies. Proficiency in Google Analytics, Search Console, and reporting tools. Deep experience with at least 1 Marketplace Amazon, eBay, B&Q, or other major marketplaces. Analytical mindset with ability to interpret and act on data insights. AI understanding and practice in E-commerce. Excellent written and verbal communication skills. Strong multitasking and project management capabilities. Knowledge of UX/UI design principles. Preferred Qualifications: Bachelor s Degree in Marketing, Business, or a related field. Experience in the bathroom, home improvement, or retail sector. Familiarity with Klaviyo, Mailchimp, or other email marketing tools. Basic knowledge of HTML/CSS for minor site adjustments. Benefits: Competitive salary and performance-based incentives. 28 Days Statutory Holidays + Birthday off. Staff discounts on products. Professional development and training opportunities. Friendly and supportive work environment. Candidate Fit This role is ideal for a hands-on E-commerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale our client s online performance.
Feb 04, 2026
Full time
E-commerce and Marketplace Manager Company Overview Our client is a UK-based supplier of premium bathroom furniture, radiators and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct E-commerce channels. Role Overview Title: E-commerce and Marketplace Manager Location: West Bromwich, West Midlands (On-site) Salary: £45,000 per annum + Performance Bonus (post-target period) Job Type: Full-time, Permanent Reports to: MD Mission: Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website); Drive traffic, enhance listings, and grow conversions through effective E-commerce strategy and digital marketing; Take operational responsibility to cater to new growth working with cross-functional teams. Key Responsibilities: Manage and update online marketplaces with accurate product information, pricing, and imagery. Optimise product listings with engaging content, relevant keywords, and SEO best practices. Develop and implement strategies to increase online traffic, conversion rates, and online sales. Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns. Ownership of Online P&L. Analyse E-commerce performance using Google Analytics and other tools to report on KPIs. Support retail partners in enhancing their online sales performance. Delivering B2B via web portal compared to existing manual order management. Coordinate with logistics and warehouse teams to ensure seamless order fulfilment. Write new and overhaul existing SOPs to suit E-commerce fulfilment alongside B2B. Ownership of WMS and Inventory Management working alongside the Warehouse Manager. Work with product, sales, and development teams to launch new product offerings. Oversee CRM, IT systems, and troubleshoot E-commerce platform issues. Deliver exceptional customer experience by managing enquiries and improving the website UX. Skills and Experience: Proven experience of minimum 5 years in E-commerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing. Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms. Understanding of SEO, PPC, and digital marketing strategies. Proficiency in Google Analytics, Search Console, and reporting tools. Deep experience with at least 1 Marketplace Amazon, eBay, B&Q, or other major marketplaces. Analytical mindset with ability to interpret and act on data insights. AI understanding and practice in E-commerce. Excellent written and verbal communication skills. Strong multitasking and project management capabilities. Knowledge of UX/UI design principles. Preferred Qualifications: Bachelor s Degree in Marketing, Business, or a related field. Experience in the bathroom, home improvement, or retail sector. Familiarity with Klaviyo, Mailchimp, or other email marketing tools. Basic knowledge of HTML/CSS for minor site adjustments. Benefits: Competitive salary and performance-based incentives. 28 Days Statutory Holidays + Birthday off. Staff discounts on products. Professional development and training opportunities. Friendly and supportive work environment. Candidate Fit This role is ideal for a hands-on E-commerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale our client s online performance.
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Feb 04, 2026
Full time
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Customer Experience and Operations Manager - Oxford Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long lasting relationships with our clients, personalising communications using data driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day to day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client first approach. Exceptional organisational and time management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross functional teams in a fast paced, ever evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Feb 04, 2026
Full time
Customer Experience and Operations Manager - Oxford Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long lasting relationships with our clients, personalising communications using data driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day to day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client first approach. Exceptional organisational and time management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross functional teams in a fast paced, ever evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Jonathan Lee Recruitment Ltd
Whitwick, Leicestershire
Marketing Manager - Automotive / Motorcycles As an iconic Motorcycle brand famous for its history and continued presence in the UK markets, in support of their continued market and dealership engagement, they are seeking a Marketing Manager to lead the development and execution of the brand s marketing strategy across key European markets. This role blends strategic planning with hands on delivery, ensuring the brand grows its presence, market share and rider community across the region. This role works closely with UK headquarters, regional distributors, dealers and cross functional teams to deliver integrated campaigns that drive sales, strengthen brand loyalty and elevate the company s position in the premium motorcycle sector. Working from a hybrid activity ideally Midlands orientated and with UK and international travel to support market engagement and brand growth success, key responsibilities include: Develop and implement the Global marketing strategy aligned with global brand direction and commercial targets. Analyse market trends, competitor activity and customer insights to identify growth opportunities across the region. Localise global campaigns to ensure cultural relevance and commercial impact in each market. Lead integrated marketing campaigns across digital, retail, PR, events and partnerships working alongside the Group team. Manage product launches, ensuring consistent messaging and strong dealer engagement. Oversee brand consistency across all European touchpoints, including dealer materials, digital assets and experiential activations. Drive digital marketing performance across paid, owned and earned channels. Grow the rider community through social media, CRM, content strategy and ambassador programmes. Collaborate with agencies to optimise digital performance and brand storytelling. Provide marketing toolkits, campaign assets and guidance to European distributors and dealer networks. Support retail marketing initiatives, including showroom branding, POS and local events. Monitor execution quality and ensure alignment with brand standards. Plan and deliver European / Global events including trade shows, demo days, press rides and community gatherings. Build partnerships with riding organisations, lifestyle brands and influencers aligned with the brand s identity. Own the European & Global marketing budget, ensuring efficient allocation and ROI tracking. Report on campaign performance, market insights and KPIs to senior leadership. Manage agency relationships and negotiate contracts where required. Skills & Experience Proven experience in marketing within the motorcycle, automotive, motorsport or premium lifestyle sectors. Strong understanding of European markets and cultural nuances. Demonstrated success in delivering integrated marketing campaigns. Experience working with distributors and dealer networks. Strong digital marketing capability, including social, CRM and content strategy. Excellent communication, stakeholder management and project leadership skills. Ability to travel across Europe / globally as required. Desirable Passion for motorcycles and riding culture. If possible, have a European language (e.g., German, French, Italian, Spanish). Experience with product launches in a technical or enthusiast-driven category. Familiarity with motorsport, adventure travel, powersport or lifestyle brand partnerships. Personal Attributes Commercially minded with a creative streak. Confident, collaborative and comfortable influencing at all levels. Hands-on, proactive and able to thrive in a fast-moving environment. Culturally aware and adaptable across diverse European markets. Passionate about building communities and elevating brand experience. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Feb 04, 2026
Full time
Marketing Manager - Automotive / Motorcycles As an iconic Motorcycle brand famous for its history and continued presence in the UK markets, in support of their continued market and dealership engagement, they are seeking a Marketing Manager to lead the development and execution of the brand s marketing strategy across key European markets. This role blends strategic planning with hands on delivery, ensuring the brand grows its presence, market share and rider community across the region. This role works closely with UK headquarters, regional distributors, dealers and cross functional teams to deliver integrated campaigns that drive sales, strengthen brand loyalty and elevate the company s position in the premium motorcycle sector. Working from a hybrid activity ideally Midlands orientated and with UK and international travel to support market engagement and brand growth success, key responsibilities include: Develop and implement the Global marketing strategy aligned with global brand direction and commercial targets. Analyse market trends, competitor activity and customer insights to identify growth opportunities across the region. Localise global campaigns to ensure cultural relevance and commercial impact in each market. Lead integrated marketing campaigns across digital, retail, PR, events and partnerships working alongside the Group team. Manage product launches, ensuring consistent messaging and strong dealer engagement. Oversee brand consistency across all European touchpoints, including dealer materials, digital assets and experiential activations. Drive digital marketing performance across paid, owned and earned channels. Grow the rider community through social media, CRM, content strategy and ambassador programmes. Collaborate with agencies to optimise digital performance and brand storytelling. Provide marketing toolkits, campaign assets and guidance to European distributors and dealer networks. Support retail marketing initiatives, including showroom branding, POS and local events. Monitor execution quality and ensure alignment with brand standards. Plan and deliver European / Global events including trade shows, demo days, press rides and community gatherings. Build partnerships with riding organisations, lifestyle brands and influencers aligned with the brand s identity. Own the European & Global marketing budget, ensuring efficient allocation and ROI tracking. Report on campaign performance, market insights and KPIs to senior leadership. Manage agency relationships and negotiate contracts where required. Skills & Experience Proven experience in marketing within the motorcycle, automotive, motorsport or premium lifestyle sectors. Strong understanding of European markets and cultural nuances. Demonstrated success in delivering integrated marketing campaigns. Experience working with distributors and dealer networks. Strong digital marketing capability, including social, CRM and content strategy. Excellent communication, stakeholder management and project leadership skills. Ability to travel across Europe / globally as required. Desirable Passion for motorcycles and riding culture. If possible, have a European language (e.g., German, French, Italian, Spanish). Experience with product launches in a technical or enthusiast-driven category. Familiarity with motorsport, adventure travel, powersport or lifestyle brand partnerships. Personal Attributes Commercially minded with a creative streak. Confident, collaborative and comfortable influencing at all levels. Hands-on, proactive and able to thrive in a fast-moving environment. Culturally aware and adaptable across diverse European markets. Passionate about building communities and elevating brand experience. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Calnex Solutions is a growing and successful global technology company based in Scotland with additional offices in Belfast and Stevenage. We design, produce and market test instrumentation and solutions for network synchronization and network emulation, enabling our customers to validate the performance of the critical infrastructure associated with the telecoms networks. We have a supportive and collaborative culture working closely with colleagues across the UK and around the world, including Italy, Finland, the Americas, Canada, India, China, Japan and Taiwan. To further strengthen our partner ecosystem, we are creating a new leadership role to ensure our global sales team and partners receive world-class operational support from Calnex Solutions. This role can be based at our HQ in Linlithgow, Scotland, or at one of our UK offices in Stevenage or Belfast for candidates within commuting distance. We're also open to applicants based elsewhere in the UK who can work remotely and travel to the office when required. Role Overview Reporting to the VP of Sales, the Sales Operations Manager/Director will establish and lead a new global sales and partner operations function at Calnex. This team will be responsible for providing the systems, processes and procedures required to achieve operational excellence across Calnex's commercial team and network of sales partners worldwide. The Sales Operations Manager/Director is responsible for the management and evolution of Calnex's sales operations and global partner programs, supporting the VP of Sales to create scalable systems and processes for onboarding, contracting, enablement, communication, support, management, and reporting across our partner network in support of the regional field sales teams and Calnex business. The role requires a balance of strategic vision and hands-on execution, building a high-performing support function, aligning internal resources, and ensuring our sales teams and partners are successful with the tools, knowledge, and support needed to deliver growth efficiently and effectively. Sales Capabilities and Partner Enablement Defining, building, scaling the tools, processes, programs, and capabilities that enable our global sales organisation and global sales partners to operate with excellence. Segmentation, classification and organisation of Calnex's global partner base, developing partner programs that can be accessed via the Calnex PRM System (under development). Management of demo and loan pools, deal registration processes, sales sharepoint site, and all direct sales and customer service procedures. Support product launches, ensuring partners can access relevant content, effective notifications, and training on new product/feature releases, marketing campaigns and sales initiatives via PRM. New partner onboarding and enablement, creating the programs for new and existing partners to be successful with Calnex products and services. Recruit and lead a small team, focussed on empowering Calnex sellers and partners through streamlined workflows, data-driven processes, effective tools, and emerging technologies. Work cross-functionally with Sales, Marketing, Product, Finance, and Operations leaders to understand business needs and translate them into scalable, repeatable capabilities that drive productivity, consistency, and revenue growth outcomes. Strategy and Leadership This is a strategic, high-impact leadership role reporting to the VP of Sales with visibility across the commercial organisation and partner network. Develop the long-term vision and roadmap for sales capabilities in alignment with Calnex's partner-centric strategy. Lead and mentor a high-performing team across process design, capability development, tool enablement, partner programs and services, and change management. Serve as strategic partner for VP of Sales and commercial leaders on capability needs, pain points, and operational priorities. Champions customer and partner satisfaction and quality of service across all parts of the organisation. Sales Capabilities and Tooling Lead the prioritisation, development, and adoption of new and existing sales tools including the Calnex PRM system, Netsuite CRM system, and Act-on Lead Generation tool. Lead the finalisation and implementation of the Calnex/Mindmatrix PRM system. Evaluate the options and industry solutions, benchmark them against internal capabilities, and develop robust business cases and recommendations. Lead contracting and renewals processes, embedding robust systems for engaging and reviewing contractual terms and agreements. Collaborate with cross-functional teams to identify capability gaps and deliver solutions that support global teams at scale. Champion AI-driven capabilities and ensure they are integrated effectively into sales workflows. Change Management and Adoption Drive organisational readiness and enablement for new tools, processes, programs, and ways of working. Develop communication and rollout plans to ensure high adoption across geographies and sales partner channels. Measure adoption, effectiveness, and ROI of capabilities and programs, and make data-driven improvements. Ensure sales processes remain compliant with the IMS and ISO9001 and ISO45001 requirements, and that audit issues and improvement suggestions are evaluated and actioned within a timely manner. Skills and Experience 10+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or related operations lead functions. 5+ years in a leadership role recruiting and managing teams across process, programs, tooling, or capability development. Proven track record designing and scaling sales processes, managing commercial compliance and partner enablement programs in a global organisation where partnerships with resellers are central. Deep expertise in Sales technology (CRM, PRM, automation tools, enablement platforms, Reports and Dashboards). Experience implementing or integrating AI-powered capabilities or automation initiatives. Strong stakeholder management skills with the ability to influence senior leaders. Exceptional communication, strategic thinking, and project leadership abilities. Comfortable operating in a complex sales environment, navigating ambiguity, and building structure in evolving business environments. Preferred Proven results in a similar technology company, or matrixed organisation. Expertise building capabilities for both internal sales teams and partner reseller networks. Experience working with commercial contract review processes. Background in change management, continuous improvement, or process excellence projects and frameworks. Calnex is an inclusive, supportive, and growing company with a strong focus on employee engagement and wellbeing. We strive to provide a working environment that develops and challenges our employees. We reward success and offer competitive salaries. Our comprehensive benefits package includes a contributory pension plan, flexible holidays, life assurance, critical illness cover, private healthcare, performance bonus and an opportunity to join the Calnex Employee Share Incentive Plan. Calnex operates a hybrid working model that supports effective collaboration and a healthy work-life balance. This typically involves two days a week in the office (Tuesday and Thursday), with the option to work from home on other days, depending on the requirements of the role and the business. Please take a look at our website to find out more about what we do and what it's like to be an employee at Calnex! In consideration of the General Data Protection Regulation (GDPR), please be aware that by applying for a role in Calnex Solutions directly or via an intermediary you are giving permission for us to retain certain personal information for a period of up to two years. That information includes your CV, cover letter or any other correspondence relating to your application and any notes we may take at interview.
Feb 04, 2026
Full time
Calnex Solutions is a growing and successful global technology company based in Scotland with additional offices in Belfast and Stevenage. We design, produce and market test instrumentation and solutions for network synchronization and network emulation, enabling our customers to validate the performance of the critical infrastructure associated with the telecoms networks. We have a supportive and collaborative culture working closely with colleagues across the UK and around the world, including Italy, Finland, the Americas, Canada, India, China, Japan and Taiwan. To further strengthen our partner ecosystem, we are creating a new leadership role to ensure our global sales team and partners receive world-class operational support from Calnex Solutions. This role can be based at our HQ in Linlithgow, Scotland, or at one of our UK offices in Stevenage or Belfast for candidates within commuting distance. We're also open to applicants based elsewhere in the UK who can work remotely and travel to the office when required. Role Overview Reporting to the VP of Sales, the Sales Operations Manager/Director will establish and lead a new global sales and partner operations function at Calnex. This team will be responsible for providing the systems, processes and procedures required to achieve operational excellence across Calnex's commercial team and network of sales partners worldwide. The Sales Operations Manager/Director is responsible for the management and evolution of Calnex's sales operations and global partner programs, supporting the VP of Sales to create scalable systems and processes for onboarding, contracting, enablement, communication, support, management, and reporting across our partner network in support of the regional field sales teams and Calnex business. The role requires a balance of strategic vision and hands-on execution, building a high-performing support function, aligning internal resources, and ensuring our sales teams and partners are successful with the tools, knowledge, and support needed to deliver growth efficiently and effectively. Sales Capabilities and Partner Enablement Defining, building, scaling the tools, processes, programs, and capabilities that enable our global sales organisation and global sales partners to operate with excellence. Segmentation, classification and organisation of Calnex's global partner base, developing partner programs that can be accessed via the Calnex PRM System (under development). Management of demo and loan pools, deal registration processes, sales sharepoint site, and all direct sales and customer service procedures. Support product launches, ensuring partners can access relevant content, effective notifications, and training on new product/feature releases, marketing campaigns and sales initiatives via PRM. New partner onboarding and enablement, creating the programs for new and existing partners to be successful with Calnex products and services. Recruit and lead a small team, focussed on empowering Calnex sellers and partners through streamlined workflows, data-driven processes, effective tools, and emerging technologies. Work cross-functionally with Sales, Marketing, Product, Finance, and Operations leaders to understand business needs and translate them into scalable, repeatable capabilities that drive productivity, consistency, and revenue growth outcomes. Strategy and Leadership This is a strategic, high-impact leadership role reporting to the VP of Sales with visibility across the commercial organisation and partner network. Develop the long-term vision and roadmap for sales capabilities in alignment with Calnex's partner-centric strategy. Lead and mentor a high-performing team across process design, capability development, tool enablement, partner programs and services, and change management. Serve as strategic partner for VP of Sales and commercial leaders on capability needs, pain points, and operational priorities. Champions customer and partner satisfaction and quality of service across all parts of the organisation. Sales Capabilities and Tooling Lead the prioritisation, development, and adoption of new and existing sales tools including the Calnex PRM system, Netsuite CRM system, and Act-on Lead Generation tool. Lead the finalisation and implementation of the Calnex/Mindmatrix PRM system. Evaluate the options and industry solutions, benchmark them against internal capabilities, and develop robust business cases and recommendations. Lead contracting and renewals processes, embedding robust systems for engaging and reviewing contractual terms and agreements. Collaborate with cross-functional teams to identify capability gaps and deliver solutions that support global teams at scale. Champion AI-driven capabilities and ensure they are integrated effectively into sales workflows. Change Management and Adoption Drive organisational readiness and enablement for new tools, processes, programs, and ways of working. Develop communication and rollout plans to ensure high adoption across geographies and sales partner channels. Measure adoption, effectiveness, and ROI of capabilities and programs, and make data-driven improvements. Ensure sales processes remain compliant with the IMS and ISO9001 and ISO45001 requirements, and that audit issues and improvement suggestions are evaluated and actioned within a timely manner. Skills and Experience 10+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or related operations lead functions. 5+ years in a leadership role recruiting and managing teams across process, programs, tooling, or capability development. Proven track record designing and scaling sales processes, managing commercial compliance and partner enablement programs in a global organisation where partnerships with resellers are central. Deep expertise in Sales technology (CRM, PRM, automation tools, enablement platforms, Reports and Dashboards). Experience implementing or integrating AI-powered capabilities or automation initiatives. Strong stakeholder management skills with the ability to influence senior leaders. Exceptional communication, strategic thinking, and project leadership abilities. Comfortable operating in a complex sales environment, navigating ambiguity, and building structure in evolving business environments. Preferred Proven results in a similar technology company, or matrixed organisation. Expertise building capabilities for both internal sales teams and partner reseller networks. Experience working with commercial contract review processes. Background in change management, continuous improvement, or process excellence projects and frameworks. Calnex is an inclusive, supportive, and growing company with a strong focus on employee engagement and wellbeing. We strive to provide a working environment that develops and challenges our employees. We reward success and offer competitive salaries. Our comprehensive benefits package includes a contributory pension plan, flexible holidays, life assurance, critical illness cover, private healthcare, performance bonus and an opportunity to join the Calnex Employee Share Incentive Plan. Calnex operates a hybrid working model that supports effective collaboration and a healthy work-life balance. This typically involves two days a week in the office (Tuesday and Thursday), with the option to work from home on other days, depending on the requirements of the role and the business. Please take a look at our website to find out more about what we do and what it's like to be an employee at Calnex! In consideration of the General Data Protection Regulation (GDPR), please be aware that by applying for a role in Calnex Solutions directly or via an intermediary you are giving permission for us to retain certain personal information for a period of up to two years. That information includes your CV, cover letter or any other correspondence relating to your application and any notes we may take at interview.
Customer Success Manager at Birdeye in United Kingdom - Apply now! Sales Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is seeking a passionate and dynamic Mid-Market Account Executive who is excited to explore new markets and make a significant impact. If you are driven by a love for sales, have a strong track record, and thrive in a competitive environment, this opportunity is for you. With a market opportunity exceeding $10 billion in the US alone and even larger globally, our solutions offer benefits to every business. We're looking for motivated individuals who are eager to help us grow, achieve our goals, and enjoy the journey along the way. What You'll Be Doing Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we seek to innovate and to be the product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Benefits 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization! Apply Apply Related Job Openings Account Executive United Kingdom
Feb 04, 2026
Full time
Customer Success Manager at Birdeye in United Kingdom - Apply now! Sales Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is seeking a passionate and dynamic Mid-Market Account Executive who is excited to explore new markets and make a significant impact. If you are driven by a love for sales, have a strong track record, and thrive in a competitive environment, this opportunity is for you. With a market opportunity exceeding $10 billion in the US alone and even larger globally, our solutions offer benefits to every business. We're looking for motivated individuals who are eager to help us grow, achieve our goals, and enjoy the journey along the way. What You'll Be Doing Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we seek to innovate and to be the product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Benefits 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization! Apply Apply Related Job Openings Account Executive United Kingdom
Job Details: Sales Administration Manager Full details of the job. Vacancy Name Employment Type Employment Type Permanent Location Location UK - Remote Brief Description Are you looking to sink your teeth into a pivotal role within a growing team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Brief Description Are you looking to sink your teeth into a pivotal role within a growing team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Summary We are looking for a highly-organized, enthusiastic Sales Administration Manager who shows initiative and confidence dealing with senior stakeholders and clients. This exciting opportunity requires a team player who maintains the smooth running of all Sales Administration within the Commercial team, interacting with the Sales and Sales Management, Marketing and CRM functions. You will interact with senior management and across functions to ensure the prompt and accurate processing of sales orders, client onboarding and be a key stakeholder in the sales commissions process. You'll need to be able to assimilate information fast, research and propose solutions to business problems. If you love working in a fast-paced, sales-centric environment where you can learn by doing and will grow as fast as your ability then this is the role for you. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud consists of SmartCOMM ,for enterprise-scale customer communications, SmartIQ for digital forms transformation, and SmartDX , for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit The responsibilities of the role include: Sales Administration Responsibilities Manage customer set-up for global sales order onboarding, including: Monitoring of opportunity approvals Sales order processing Commission allocations Customer record setup Commission Allocations Ensuring correct allocation of deals to plan participants Manage commission questions and exceptions What we're looking for: Must have skills/experience: At Smart Communications we take pride in hiring smart people who are capable of diagnosing problems, rolling up their sleeves and executing their responsibilities with a high degree of personal integrity. We are looking for a self-motivated, driven individual who takes the initiative and gets things done with the following key skills and experience:- Experience managing sales administration and order processing. Analytical skills in salesforce and excel, with ability to articulate what the data means Excellent Communication skills, both written and verbal Attention to detail A team player who creates positive working relationships across departments - especially sales and finance Extremely well-organised individual with a proven ability to manage a team and balance conflicting priorities Experience in the following environments will be advantageous: Working in a SaaS or technology environment We look for the following SMART values in everyone we hire at Smart Communications: S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M ake a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R esults-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days' holiday allowance plus an additional day off for your birthday! Located in Covent Garden , our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role has a hybrid setup with occasional work from the office required . So, if we interest you , please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour , religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. To learn more about Smart Communications visit:
Feb 03, 2026
Full time
Job Details: Sales Administration Manager Full details of the job. Vacancy Name Employment Type Employment Type Permanent Location Location UK - Remote Brief Description Are you looking to sink your teeth into a pivotal role within a growing team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Brief Description Are you looking to sink your teeth into a pivotal role within a growing team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Summary We are looking for a highly-organized, enthusiastic Sales Administration Manager who shows initiative and confidence dealing with senior stakeholders and clients. This exciting opportunity requires a team player who maintains the smooth running of all Sales Administration within the Commercial team, interacting with the Sales and Sales Management, Marketing and CRM functions. You will interact with senior management and across functions to ensure the prompt and accurate processing of sales orders, client onboarding and be a key stakeholder in the sales commissions process. You'll need to be able to assimilate information fast, research and propose solutions to business problems. If you love working in a fast-paced, sales-centric environment where you can learn by doing and will grow as fast as your ability then this is the role for you. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud consists of SmartCOMM ,for enterprise-scale customer communications, SmartIQ for digital forms transformation, and SmartDX , for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit The responsibilities of the role include: Sales Administration Responsibilities Manage customer set-up for global sales order onboarding, including: Monitoring of opportunity approvals Sales order processing Commission allocations Customer record setup Commission Allocations Ensuring correct allocation of deals to plan participants Manage commission questions and exceptions What we're looking for: Must have skills/experience: At Smart Communications we take pride in hiring smart people who are capable of diagnosing problems, rolling up their sleeves and executing their responsibilities with a high degree of personal integrity. We are looking for a self-motivated, driven individual who takes the initiative and gets things done with the following key skills and experience:- Experience managing sales administration and order processing. Analytical skills in salesforce and excel, with ability to articulate what the data means Excellent Communication skills, both written and verbal Attention to detail A team player who creates positive working relationships across departments - especially sales and finance Extremely well-organised individual with a proven ability to manage a team and balance conflicting priorities Experience in the following environments will be advantageous: Working in a SaaS or technology environment We look for the following SMART values in everyone we hire at Smart Communications: S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M ake a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R esults-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days' holiday allowance plus an additional day off for your birthday! Located in Covent Garden , our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role has a hybrid setup with occasional work from the office required . So, if we interest you , please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour , religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. To learn more about Smart Communications visit:
At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! # About the departmentThe Digital Assets team sits within Franklin's Innovation Research, Strategies & Technologies group (FIRST), driving the firm's leadership in emerging digital asset capabilities. The team works closely with colleagues across institutional liquidity, distribution, product, and investment functions to deliver integrated solutions for global clients. Joining this team means working in a collaborative, forward thinking environment where you can deepen your expertise in both traditional and digital liquidity strategies while helping shape the future of corporate treasury innovation.Leveraging the Digital Assets teams' leadership in the digital assets ecosystem, in combination with the strength of the Institutional Liquidity business, the VP of Business Development will lead sales strategy and execution primarily for Franklin Templeton Digital Assets' corporate liquidity solutions, but with a broad focus on distributing Franklin Templeton's digital and traditional liquidity solutions to corporate treasurers, CFOs, and liquidity management teams. The role requires a strong blend of digital asset expertise, experience in the U.S. and international MMF industry and in delivering a comprehensive suite of liquidity, ultra-short and short-duration investment strategies, institutional sales leadership, and the ability to build trusted relationships with senior decision-makers across corporates, exchanges, and financial institutions.# How you will add value Core Responsibilities Represent Franklin Templeton Digital Assets as its senior ambassador for corporate liquidity and treasury, elevating the firm's presence across top industry forums, associations, and conferences. Partner with Institutional Liquidity to deliver the firm's full range of digital and traditional short-term investment solutions Collaborate across distribution channels e.g. institutional and wealth, to identify cross selling opportunities. Deliver thought leadership to corporate treasury audiences. Cultivate relationships with industry associations, consultants, and service partners. Maintain strong relationships with CFOs, treasurers, liquidity managers and strategic partners. Strategic Responsibilities Lead commercial negotiations and onboarding processes. Develop and execute the sales strategy for iBenji corporate liquidity solutions. Support growth in traditional liquidity offerings. Manage the full sales cycle from prospecting to closing. Build and manage a high quality revenue pipeline. Partner with product and investment teams on client aligned solutions. Grow adoption among existing clients. Team & Collaboration Collaborate with Marketing to create targeted content and education. Partner with Client Servicing to ensure a seamless client experience.# What will help you be successful in this role Experience, Education & Certifications Strong institutional sales experience with corporate finance stakeholders. Expertise in digital assets, liquidity management, or trading operations. Bachelor's degree; advanced degree preferred. Proven success selling complex financial solutions. Established network across global treasury markets. Excellent communication and public speaking skills. Technical Skills Proficiency in CRM and sales enablement platforms. Soft Skills Proactive, energetic, and highly client focused. Comfortable operating autonomously in a fast paced environment.This is a certified position under SMCR# Experience our welcoming culture and reach your professional and personal potential!Building teams with diverse skills, backgrounds, and experiences has always been important to us. Fostering an inclusive culture where employees feel safe to share their opinions is not only beneficial for our people but also drives innovation and enables us to deliver better client outcomes. So, regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide you with tools, resources, and learning opportunities to help you excel in your career and personal life.We want our employees to thrive. By joining us, you will become a part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have you covered. Please note: the above benefits and their design & application will vary country-to-country. Also, the benefits offered to temporary employees can vary depending on the country. More information can be obtained when speaking with Franklin Templeton HR. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners - individuals who have taken a break from work - are also encouraged to explore our job opportunities.If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response. you become part of Franklin Templeton, you'll join a company dedicated to progress. A company that doesn't settle. One where we pursue our ambitions with energy and persistence. That's why it's so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture - to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours.At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common - we are dedicated to what we do.So whether you're just starting your career journey, are well on your way, or are seeking a new direction, you ll find the support you need to grow your career with us. Come, join us, and help us shape the future of the global asset
Feb 03, 2026
Full time
At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! # About the departmentThe Digital Assets team sits within Franklin's Innovation Research, Strategies & Technologies group (FIRST), driving the firm's leadership in emerging digital asset capabilities. The team works closely with colleagues across institutional liquidity, distribution, product, and investment functions to deliver integrated solutions for global clients. Joining this team means working in a collaborative, forward thinking environment where you can deepen your expertise in both traditional and digital liquidity strategies while helping shape the future of corporate treasury innovation.Leveraging the Digital Assets teams' leadership in the digital assets ecosystem, in combination with the strength of the Institutional Liquidity business, the VP of Business Development will lead sales strategy and execution primarily for Franklin Templeton Digital Assets' corporate liquidity solutions, but with a broad focus on distributing Franklin Templeton's digital and traditional liquidity solutions to corporate treasurers, CFOs, and liquidity management teams. The role requires a strong blend of digital asset expertise, experience in the U.S. and international MMF industry and in delivering a comprehensive suite of liquidity, ultra-short and short-duration investment strategies, institutional sales leadership, and the ability to build trusted relationships with senior decision-makers across corporates, exchanges, and financial institutions.# How you will add value Core Responsibilities Represent Franklin Templeton Digital Assets as its senior ambassador for corporate liquidity and treasury, elevating the firm's presence across top industry forums, associations, and conferences. Partner with Institutional Liquidity to deliver the firm's full range of digital and traditional short-term investment solutions Collaborate across distribution channels e.g. institutional and wealth, to identify cross selling opportunities. Deliver thought leadership to corporate treasury audiences. Cultivate relationships with industry associations, consultants, and service partners. Maintain strong relationships with CFOs, treasurers, liquidity managers and strategic partners. Strategic Responsibilities Lead commercial negotiations and onboarding processes. Develop and execute the sales strategy for iBenji corporate liquidity solutions. Support growth in traditional liquidity offerings. Manage the full sales cycle from prospecting to closing. Build and manage a high quality revenue pipeline. Partner with product and investment teams on client aligned solutions. Grow adoption among existing clients. Team & Collaboration Collaborate with Marketing to create targeted content and education. Partner with Client Servicing to ensure a seamless client experience.# What will help you be successful in this role Experience, Education & Certifications Strong institutional sales experience with corporate finance stakeholders. Expertise in digital assets, liquidity management, or trading operations. Bachelor's degree; advanced degree preferred. Proven success selling complex financial solutions. Established network across global treasury markets. Excellent communication and public speaking skills. Technical Skills Proficiency in CRM and sales enablement platforms. Soft Skills Proactive, energetic, and highly client focused. Comfortable operating autonomously in a fast paced environment.This is a certified position under SMCR# Experience our welcoming culture and reach your professional and personal potential!Building teams with diverse skills, backgrounds, and experiences has always been important to us. Fostering an inclusive culture where employees feel safe to share their opinions is not only beneficial for our people but also drives innovation and enables us to deliver better client outcomes. So, regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide you with tools, resources, and learning opportunities to help you excel in your career and personal life.We want our employees to thrive. By joining us, you will become a part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have you covered. Please note: the above benefits and their design & application will vary country-to-country. Also, the benefits offered to temporary employees can vary depending on the country. More information can be obtained when speaking with Franklin Templeton HR. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners - individuals who have taken a break from work - are also encouraged to explore our job opportunities.If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response. you become part of Franklin Templeton, you'll join a company dedicated to progress. A company that doesn't settle. One where we pursue our ambitions with energy and persistence. That's why it's so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture - to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours.At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common - we are dedicated to what we do.So whether you're just starting your career journey, are well on your way, or are seeking a new direction, you ll find the support you need to grow your career with us. Come, join us, and help us shape the future of the global asset
Client Support Manager Location: Yeovil (office-based) Hours: 08:00-17:00 Full-time, permanent Salary: 45,000- 50,000 Team: Managing a team of 6 About our client Our client is a leading specialist in their industry The role The Client Support Manager will lead the day-to-day customer service operation, manage a team of six and support overall customer service performance. Reporting to the CRO, you will ensure customers receive fast, accurate and consistently high-quality service across all channels. This is an office-based role in Yeovil, working 08:00-17:00. High-level customer service focus Set and maintain clear service standards for response times, accuracy and professionalism. Build and embed a strong "customer first" culture within the team. Coach team members in best-practice customer handling, including active listening, empathy, problem-solving and de-escalation. Ensure consistent, high-quality interactions through the use of agreed processes, templates and guidelines. Act as the escalation point for complex or complaint cases, resolving issues quickly while protecting customer relationships. Track error rates, credits/claims and recurring issues, and drive root-cause fixes as part of continuous improvement. Use customer feedback and data to improve processes and enhance overall service. Key responsibilities Lead, coach and develop the 6-person Client Support Team, including regular 1:1s and performance reviews. Coordinate customer and new business appointments with internal Client and Growth teams. Follow up on quotations and prospects to maximise conversion and support sales targets. Handle customer queries and complaints via phone, email and online in a professional, customer-centric manner. Process sales orders, raise purchase orders, set up product codes and obtain supplier quotes. Maintain accurate CRM/ERP records and order tracking, ensuring data is up to date and reliable. Identify cross-selling opportunities and support the wider sales team as needed. What we're looking for Experience in customer service or client support, ideally in a B2B environment. Proven experience managing or leading a small team. Strong communication, relationship-building and negotiation skills. Highly organised, able to multitask and prioritise in a busy environment. Good attention to detail and accuracy. Confident using Microsoft 365 and CRM/ERP systems (training can be provided). A customer-first mindset, proactive, resilient and commercially aware. 23 days holiday plus Bank holidays Free Parking Pension Paid Lunch
Feb 03, 2026
Full time
Client Support Manager Location: Yeovil (office-based) Hours: 08:00-17:00 Full-time, permanent Salary: 45,000- 50,000 Team: Managing a team of 6 About our client Our client is a leading specialist in their industry The role The Client Support Manager will lead the day-to-day customer service operation, manage a team of six and support overall customer service performance. Reporting to the CRO, you will ensure customers receive fast, accurate and consistently high-quality service across all channels. This is an office-based role in Yeovil, working 08:00-17:00. High-level customer service focus Set and maintain clear service standards for response times, accuracy and professionalism. Build and embed a strong "customer first" culture within the team. Coach team members in best-practice customer handling, including active listening, empathy, problem-solving and de-escalation. Ensure consistent, high-quality interactions through the use of agreed processes, templates and guidelines. Act as the escalation point for complex or complaint cases, resolving issues quickly while protecting customer relationships. Track error rates, credits/claims and recurring issues, and drive root-cause fixes as part of continuous improvement. Use customer feedback and data to improve processes and enhance overall service. Key responsibilities Lead, coach and develop the 6-person Client Support Team, including regular 1:1s and performance reviews. Coordinate customer and new business appointments with internal Client and Growth teams. Follow up on quotations and prospects to maximise conversion and support sales targets. Handle customer queries and complaints via phone, email and online in a professional, customer-centric manner. Process sales orders, raise purchase orders, set up product codes and obtain supplier quotes. Maintain accurate CRM/ERP records and order tracking, ensuring data is up to date and reliable. Identify cross-selling opportunities and support the wider sales team as needed. What we're looking for Experience in customer service or client support, ideally in a B2B environment. Proven experience managing or leading a small team. Strong communication, relationship-building and negotiation skills. Highly organised, able to multitask and prioritise in a busy environment. Good attention to detail and accuracy. Confident using Microsoft 365 and CRM/ERP systems (training can be provided). A customer-first mindset, proactive, resilient and commercially aware. 23 days holiday plus Bank holidays Free Parking Pension Paid Lunch
Bury Hospice is seeking an inspiring,commercially-minded Head of Retail to join our senior management team.Reporting directly to the CEO, you will lead our successful retailoperationincluding physical shops, furniture stores, and a growing e-commercepresenceduring an exciting period of strategic growth. This is a high-profile role for a leader who canbalance operational excellence with ambitious future planning. You will beresponsible for driving profitability across our estate, expanding our onlinefootprint on platforms like eBay and Vinted, and leading the feasibility workfor potential new retail opportunities Main duties of the job Deliver an integrated retail and online strategythat maximizes vital income for the hospice. Lead and develop our dedicated workforce of staffand volunteers. Collaborate with our Marketing team to deliverhigh-impact donation drives and retail campaigns. Manage our property portfolio, logistics, andwarehouse operations. Represent the hospice as a senior leader, includingparticipation in the Senior Manager on-call rota. About us Bury Hospice delivers high-quality, compassionate palliative and end of life care to local people living with life-limiting illness. We offer a friendly and supportive working atmosphere in a pleasant purpose built setting. Job responsibilities KeyResponsibilities 1.Strategic Leadership & Future Growth Develop and deliver an integrated retail and onlinesales strategy to maximize income and profitability. Identify growth and new business investmentopportunities, including expanding the shops portfolio and developing newcommercial initiatives. Contribute to feasibility studies and businessplanning for future retail developments, such as a potential superstore. Manage the retail property portfolio, ensuringleases are handled professionally and new shops are sourced to fulfil strategicplans. 2.Marketing, Campaigns & Retail Events Act as the senior retail lead for allretail-related marketing and promotional activity. Liaise closely with the Marketing &Communications department to plan and deliver effective retail campaigns,donation drives, and seasonal initiatives. Own and manage a retail events and marketingcalendar, ensuring stores are operationally ready for campaigns. Evaluate the performance and return on investment(ROI) of retail marketing activity and events using data and insight. Take responsibility for operational delivery acrossall sites, ensuring a consistently high level of customer service and donorexperience. Build, manage, and analyse the annual budget forincome and expenditure. Set, monitor, and report against KPIs across allphysical and online channels, including income, margin, Gift Aid, and stockconversion. Oversee the transport and warehouse functions toensure efficient stock collection, processing, and distribution. Develop a stock acquisition strategy to supportyear-round stock generation and reduce reliance on reactive donations. Utilize CRM systems to interrogate data and insightto make informed decisions to increase performance. Identify and implement opportunities to grow onlinesales through platforms such as eBay, Shopify or Vinted. Oversee all aspects of online trading, includinglisting, pricing, dispatch, customer service, and returns. Ensure compliance with online platform rules, dataprotection, and consumer legislation. Lead, inspire, and develop a committed team of paidstaff and volunteers. Participate in the Senior Manager on-call rota forthe Hospice. Design and deliver a volunteer strategy coveringretail stores, furniture operations, warehouse support, and online sales. Line manage key personnel, setting clear objectivesand conducting regular 121s and annual appraisals. Conduct all work in a manner reflective of theorganizational values: Learn, Inspire, Care, and Respect. 6.Governance & Compliance Ensure the retail operation complies with allCharity policies, including Health and Safety, security, and statutoryrequirements. Ensure all retail income is raised lawfully,adhering to GDPR, Charity Commission guidance, and Charity Retail Associationcodes of practice. Protect service users, visitors, and staff byobserving Infection Prevention and Control policies. Person Specification Experience Experience: Substantial senior retail management experience across multiple sites or channels, ideally within a charity environment. Proven track record in driving sales income and net profit while controlling costs. Growth & E-commerce: Experience developing and growing online sales or e-commerce operations. Experience identifying new business opportunities or expanding shop portfolios. Leadership: Proven ability to inspire, lead, and develop diverse teams of staff and volunteers. Experience working collaboratively with marketing teams. Skills: Strong commercial acumen and analytical skills with a good understanding of profit and loss. Excellent communication, negotiation, and relationship-building skills. Other: Full UK driving license and access to transport. Willingness to work flexibly, including weekends. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Feb 02, 2026
Full time
Bury Hospice is seeking an inspiring,commercially-minded Head of Retail to join our senior management team.Reporting directly to the CEO, you will lead our successful retailoperationincluding physical shops, furniture stores, and a growing e-commercepresenceduring an exciting period of strategic growth. This is a high-profile role for a leader who canbalance operational excellence with ambitious future planning. You will beresponsible for driving profitability across our estate, expanding our onlinefootprint on platforms like eBay and Vinted, and leading the feasibility workfor potential new retail opportunities Main duties of the job Deliver an integrated retail and online strategythat maximizes vital income for the hospice. Lead and develop our dedicated workforce of staffand volunteers. Collaborate with our Marketing team to deliverhigh-impact donation drives and retail campaigns. Manage our property portfolio, logistics, andwarehouse operations. Represent the hospice as a senior leader, includingparticipation in the Senior Manager on-call rota. About us Bury Hospice delivers high-quality, compassionate palliative and end of life care to local people living with life-limiting illness. We offer a friendly and supportive working atmosphere in a pleasant purpose built setting. Job responsibilities KeyResponsibilities 1.Strategic Leadership & Future Growth Develop and deliver an integrated retail and onlinesales strategy to maximize income and profitability. Identify growth and new business investmentopportunities, including expanding the shops portfolio and developing newcommercial initiatives. Contribute to feasibility studies and businessplanning for future retail developments, such as a potential superstore. Manage the retail property portfolio, ensuringleases are handled professionally and new shops are sourced to fulfil strategicplans. 2.Marketing, Campaigns & Retail Events Act as the senior retail lead for allretail-related marketing and promotional activity. Liaise closely with the Marketing &Communications department to plan and deliver effective retail campaigns,donation drives, and seasonal initiatives. Own and manage a retail events and marketingcalendar, ensuring stores are operationally ready for campaigns. Evaluate the performance and return on investment(ROI) of retail marketing activity and events using data and insight. Take responsibility for operational delivery acrossall sites, ensuring a consistently high level of customer service and donorexperience. Build, manage, and analyse the annual budget forincome and expenditure. Set, monitor, and report against KPIs across allphysical and online channels, including income, margin, Gift Aid, and stockconversion. Oversee the transport and warehouse functions toensure efficient stock collection, processing, and distribution. Develop a stock acquisition strategy to supportyear-round stock generation and reduce reliance on reactive donations. Utilize CRM systems to interrogate data and insightto make informed decisions to increase performance. Identify and implement opportunities to grow onlinesales through platforms such as eBay, Shopify or Vinted. Oversee all aspects of online trading, includinglisting, pricing, dispatch, customer service, and returns. Ensure compliance with online platform rules, dataprotection, and consumer legislation. Lead, inspire, and develop a committed team of paidstaff and volunteers. Participate in the Senior Manager on-call rota forthe Hospice. Design and deliver a volunteer strategy coveringretail stores, furniture operations, warehouse support, and online sales. Line manage key personnel, setting clear objectivesand conducting regular 121s and annual appraisals. Conduct all work in a manner reflective of theorganizational values: Learn, Inspire, Care, and Respect. 6.Governance & Compliance Ensure the retail operation complies with allCharity policies, including Health and Safety, security, and statutoryrequirements. Ensure all retail income is raised lawfully,adhering to GDPR, Charity Commission guidance, and Charity Retail Associationcodes of practice. Protect service users, visitors, and staff byobserving Infection Prevention and Control policies. Person Specification Experience Experience: Substantial senior retail management experience across multiple sites or channels, ideally within a charity environment. Proven track record in driving sales income and net profit while controlling costs. Growth & E-commerce: Experience developing and growing online sales or e-commerce operations. Experience identifying new business opportunities or expanding shop portfolios. Leadership: Proven ability to inspire, lead, and develop diverse teams of staff and volunteers. Experience working collaboratively with marketing teams. Skills: Strong commercial acumen and analytical skills with a good understanding of profit and loss. Excellent communication, negotiation, and relationship-building skills. Other: Full UK driving license and access to transport. Willingness to work flexibly, including weekends. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Role NewStore is on a mission to bring the joy back to retail by enabling brands to run their entire store from a mobile device. In a world where customer experience is the differentiator, we help retailers deliver personalised, seamless omnichannel shopping experiences that drive loyalty and growth. We're looking for a strategic, commercially-minded Senior Product Manager to own our Shopper Engagement portfolio, spanning Clienteling and our white-label Shopping App (iOS & Android). You will define the product vision and multi-year strategy, identify growth opportunities, and lead execution from discovery through launch-working closely with Engineering, Design, GTM, Customer Success, and senior leadership. This is a high-impact role with clear ownership of commercial outcomes, customer value, and market differentiation. What You'll Do Own and execute the product vision, strategy, and roadmap for Clienteling and the Shopping App Partner closely with retailers to understand how associates sell effectively in fast-paced store environments Lead customer discovery through field visits, workshops, and direct engagement to uncover unmet needs and growth opportunities Own core clienteling capabilities including profiles, outreach, tasking, recommendations, and remote selling workflows Design high-quality native mobile experiences for both associates and shoppers Define and own commercial and product KPIs (e.g. adoption, assisted conversion, GMV impact, repeat purchase) Use data, experimentation, and fast feedback loops to continuously optimise outcomes Take a platform-first approach, ensuring extensibility and strong integration with POS, OMS, and payments Partner with GTM, Marketing, and Customer Success to accelerate time-to-market and customer impact Ensure solutions scale globally, supporting localisation, reliability, and performance across markets Your Story You're a senior product leader who thrives in ambiguity, balances strategy with execution, and has a strong track record of delivering commercial impact. We're looking for someone with: 8+ years of product management experience, ideally in B2B2C SaaS and native mobile products Proven ownership of commercial outcomes, not just feature delivery Strong data fluency and experience using insights to guide discovery and decision-making Experience operating in fast learning cycles-shipping, learning, and iterating based on evidence A strong product design sensibility and commitment to exceptional user experience Experience building investment cases and partnering with Sales on GTM and commercial viability A platform or ecosystem mindset with experience defining multi-year strategies Excellent senior-level communication and stakeholder influence Hands-on experience with clienteling, CRM, e-commerce, or shopper-facing retail products Our Story At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire store on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience. At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas. Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future. Perks and Benefits Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax. Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge. Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity. Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life. Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance. If you're ready to join a team where you can bring your A-game, let's talk!
Feb 02, 2026
Full time
The Role NewStore is on a mission to bring the joy back to retail by enabling brands to run their entire store from a mobile device. In a world where customer experience is the differentiator, we help retailers deliver personalised, seamless omnichannel shopping experiences that drive loyalty and growth. We're looking for a strategic, commercially-minded Senior Product Manager to own our Shopper Engagement portfolio, spanning Clienteling and our white-label Shopping App (iOS & Android). You will define the product vision and multi-year strategy, identify growth opportunities, and lead execution from discovery through launch-working closely with Engineering, Design, GTM, Customer Success, and senior leadership. This is a high-impact role with clear ownership of commercial outcomes, customer value, and market differentiation. What You'll Do Own and execute the product vision, strategy, and roadmap for Clienteling and the Shopping App Partner closely with retailers to understand how associates sell effectively in fast-paced store environments Lead customer discovery through field visits, workshops, and direct engagement to uncover unmet needs and growth opportunities Own core clienteling capabilities including profiles, outreach, tasking, recommendations, and remote selling workflows Design high-quality native mobile experiences for both associates and shoppers Define and own commercial and product KPIs (e.g. adoption, assisted conversion, GMV impact, repeat purchase) Use data, experimentation, and fast feedback loops to continuously optimise outcomes Take a platform-first approach, ensuring extensibility and strong integration with POS, OMS, and payments Partner with GTM, Marketing, and Customer Success to accelerate time-to-market and customer impact Ensure solutions scale globally, supporting localisation, reliability, and performance across markets Your Story You're a senior product leader who thrives in ambiguity, balances strategy with execution, and has a strong track record of delivering commercial impact. We're looking for someone with: 8+ years of product management experience, ideally in B2B2C SaaS and native mobile products Proven ownership of commercial outcomes, not just feature delivery Strong data fluency and experience using insights to guide discovery and decision-making Experience operating in fast learning cycles-shipping, learning, and iterating based on evidence A strong product design sensibility and commitment to exceptional user experience Experience building investment cases and partnering with Sales on GTM and commercial viability A platform or ecosystem mindset with experience defining multi-year strategies Excellent senior-level communication and stakeholder influence Hands-on experience with clienteling, CRM, e-commerce, or shopper-facing retail products Our Story At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire store on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience. At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas. Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future. Perks and Benefits Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax. Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge. Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity. Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life. Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance. If you're ready to join a team where you can bring your A-game, let's talk!
