Client Solutions Manager Location: London Reports to: Local CSM Lead Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success. Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world's largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. About the Role The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients. This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients. For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement. Key Responsibilities Campaign Strategy & Execution Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs. Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success. Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed. Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes. Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation. Client Management & Retention Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service. Proactively manage timelines, deliverables, and expectations-keeping clients and internal teams aligned throughout campaigns. Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps. Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction. Collaborate with internal teams to deliver clear insights and recommendations that support client objectives. Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results. Data Analysis & Performance Optimization Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness. Analyse campaign data to identify performance gaps and areas for optimisation. Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes. Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy. Requirements & Qualifications 3+ years of experience in digital media, preferably at a tech publisher or agency. Expertise in YouTube advertising, programmatic buying, and digital video platforms. Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting. Strong analytical skills and a data-driven approach to decision-making. Excellent verbal and written communication skills, with experience in client-facing roles. Familiarity with Salesforce or other CRM systems. Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus. Why Join Us? Take ownership of client relationships and lead strategic initiatives for global brands and agencies. Operate in a fast-paced, data-led environment where you can drive real impact. Grow your expertise in contextual and programmatic advertising solutions. Collaborate with a supportive, inclusive team that values creative thinking and continuous learning. Access clear development pathways and career progression opportunities. Enjoy a competitive salary and benefits package.
Jan 30, 2026
Full time
Client Solutions Manager Location: London Reports to: Local CSM Lead Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success. Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world's largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. About the Role The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients. This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients. For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement. Key Responsibilities Campaign Strategy & Execution Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs. Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success. Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed. Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes. Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation. Client Management & Retention Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service. Proactively manage timelines, deliverables, and expectations-keeping clients and internal teams aligned throughout campaigns. Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps. Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction. Collaborate with internal teams to deliver clear insights and recommendations that support client objectives. Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results. Data Analysis & Performance Optimization Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness. Analyse campaign data to identify performance gaps and areas for optimisation. Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes. Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy. Requirements & Qualifications 3+ years of experience in digital media, preferably at a tech publisher or agency. Expertise in YouTube advertising, programmatic buying, and digital video platforms. Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting. Strong analytical skills and a data-driven approach to decision-making. Excellent verbal and written communication skills, with experience in client-facing roles. Familiarity with Salesforce or other CRM systems. Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus. Why Join Us? Take ownership of client relationships and lead strategic initiatives for global brands and agencies. Operate in a fast-paced, data-led environment where you can drive real impact. Grow your expertise in contextual and programmatic advertising solutions. Collaborate with a supportive, inclusive team that values creative thinking and continuous learning. Access clear development pathways and career progression opportunities. Enjoy a competitive salary and benefits package.
Customer Experience and Operations Manager - Oxford Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long lasting relationships with our clients, personalising communications using data driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day to day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client first approach. Exceptional organisational and time management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross functional teams in a fast paced, ever evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Jan 30, 2026
Full time
Customer Experience and Operations Manager - Oxford Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long lasting relationships with our clients, personalising communications using data driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day to day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client first approach. Exceptional organisational and time management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross functional teams in a fast paced, ever evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Swap is the infrastructure behind modern agentic commerce. The only AI native platform connecting backend operations with a forward thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin protecting decisions with real time data and capability. Our products span cross border, tax, returns, demand planning, and our next generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role Reporting to the Director of Revenue Operations, this is a pivotal role for a strategic, systems minded marketing leader who thrives in fast paced, high growth environments. You will partner closely with Marketing and Growth leadership to architect the infrastructure, processes, and performance frameworks that enable our marketing team to scale efficiently and deliver measurable impact. You will be responsible for optimising our tech stack, improving cross functional alignment, and ensuring data accuracy across all channels. This role is ideal for someone who is both analytical and execution driven-comfortable rolling up their sleeves to solve complex operational challenges while influencing strategic decisions at the leadership level. Key responsibilities Drive the evolution of the marketing operations ecosystem alongside Marketing team, including automation, analytics, attribution, and integrated CRM workflows. Develop and maintain scalable processes that improve marketing efficiency, predictability, and performance. Partner with cross functional leaders to ensure full alignment on pipeline goals, forecasting, and reporting. Lead data governance across marketing platforms, ensuring accuracy, compliance, and actionable insights. Manage and evolve the marketing tech stack, evaluating new tools and integrations as needed. Build dashboards and reporting structures to measure campaign effectiveness, ROI, and funnel performance. Drive experimentation frameworks, including A/B testing, audience segmentation, and optimisation strategies. Support budgeting and resource planning to ensure marketing investments are aligned with business priorities. What we would like to see: 8+ years of experience in marketing operations or growth operations. Expertise with Hubspot. Strong analytical mindset with experience using BI tools and building data dashboards. Proven success implementing scalable processes in a high growth or startup environment. Demonstrated ability to manage complex projects and cross functional initiatives. Experience with lead lifecycle management, attribution modelling, and funnel analysis. Excellent communication and stakeholder management skills. A proactive, solutions oriented approach with a passion for operational excellence. Stock options in a high growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Jan 29, 2026
Full time
Swap is the infrastructure behind modern agentic commerce. The only AI native platform connecting backend operations with a forward thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin protecting decisions with real time data and capability. Our products span cross border, tax, returns, demand planning, and our next generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role Reporting to the Director of Revenue Operations, this is a pivotal role for a strategic, systems minded marketing leader who thrives in fast paced, high growth environments. You will partner closely with Marketing and Growth leadership to architect the infrastructure, processes, and performance frameworks that enable our marketing team to scale efficiently and deliver measurable impact. You will be responsible for optimising our tech stack, improving cross functional alignment, and ensuring data accuracy across all channels. This role is ideal for someone who is both analytical and execution driven-comfortable rolling up their sleeves to solve complex operational challenges while influencing strategic decisions at the leadership level. Key responsibilities Drive the evolution of the marketing operations ecosystem alongside Marketing team, including automation, analytics, attribution, and integrated CRM workflows. Develop and maintain scalable processes that improve marketing efficiency, predictability, and performance. Partner with cross functional leaders to ensure full alignment on pipeline goals, forecasting, and reporting. Lead data governance across marketing platforms, ensuring accuracy, compliance, and actionable insights. Manage and evolve the marketing tech stack, evaluating new tools and integrations as needed. Build dashboards and reporting structures to measure campaign effectiveness, ROI, and funnel performance. Drive experimentation frameworks, including A/B testing, audience segmentation, and optimisation strategies. Support budgeting and resource planning to ensure marketing investments are aligned with business priorities. What we would like to see: 8+ years of experience in marketing operations or growth operations. Expertise with Hubspot. Strong analytical mindset with experience using BI tools and building data dashboards. Proven success implementing scalable processes in a high growth or startup environment. Demonstrated ability to manage complex projects and cross functional initiatives. Experience with lead lifecycle management, attribution modelling, and funnel analysis. Excellent communication and stakeholder management skills. A proactive, solutions oriented approach with a passion for operational excellence. Stock options in a high growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
We are recruiting an experienced Digital Content Strategy Manager to lead and shape digital content across web, social media and CRM channels for a growing, market-leading business operating in technical and built-environment sectors. This is a strategic role focused on planning, delivering, and optimising digital content that drives engagement, improves user journeys, and supports commercial performance. You will work closely with marketing, product, technical and customer teams, as well as external agencies, to ensure digital content is consistent, data-driven and aligned to business goals. Key Responsibilities Digital Content Strategy Manager Develop and deliver a joined-up digital content strategy across websites, social media and CRM Own website digital content planning, optimisation, and user journey improvements Manage social media and CRM content calendars to ensure timely, targeted communications Ensure SEO and performance marketing best practice is embedded across all digital content Oversee PPC activity (Google Ads, paid social) aligned to content and performance objectives Analyse performance metrics and translate insights into actionable improvements Collaborate with internal teams to ensure digital content supports campaigns, product launches, and brand initiatives Manage external agencies to deliver high-quality digital content and campaigns Skills & Knowledge Required Proven experience leading digital content strategy across web, social and CRM Background in content marketing for technical products or services ideally across electrical, housing or building services Strong knowledge of SEO, PPC and performance marketing Experience working cross-functionally with marketing, product, and technical teams Excellent project management, communication, and stakeholder management skills Strong analytical mindset with the ability to turn data into insight Experience managing agencies and external partners Desirable Degree in Marketing, Business, or related discipline Understanding of sustainability, energy efficiency, or built-environment sectors Awareness of AI-led search and content optimisation trends Salary & Benefits £Competitive Annual Bonus Pension Health Cash Plan Employee Assistance Programme Hybrid Working, 3 days office, 2 days from home Early Friday Finish
Jan 29, 2026
Full time
We are recruiting an experienced Digital Content Strategy Manager to lead and shape digital content across web, social media and CRM channels for a growing, market-leading business operating in technical and built-environment sectors. This is a strategic role focused on planning, delivering, and optimising digital content that drives engagement, improves user journeys, and supports commercial performance. You will work closely with marketing, product, technical and customer teams, as well as external agencies, to ensure digital content is consistent, data-driven and aligned to business goals. Key Responsibilities Digital Content Strategy Manager Develop and deliver a joined-up digital content strategy across websites, social media and CRM Own website digital content planning, optimisation, and user journey improvements Manage social media and CRM content calendars to ensure timely, targeted communications Ensure SEO and performance marketing best practice is embedded across all digital content Oversee PPC activity (Google Ads, paid social) aligned to content and performance objectives Analyse performance metrics and translate insights into actionable improvements Collaborate with internal teams to ensure digital content supports campaigns, product launches, and brand initiatives Manage external agencies to deliver high-quality digital content and campaigns Skills & Knowledge Required Proven experience leading digital content strategy across web, social and CRM Background in content marketing for technical products or services ideally across electrical, housing or building services Strong knowledge of SEO, PPC and performance marketing Experience working cross-functionally with marketing, product, and technical teams Excellent project management, communication, and stakeholder management skills Strong analytical mindset with the ability to turn data into insight Experience managing agencies and external partners Desirable Degree in Marketing, Business, or related discipline Understanding of sustainability, energy efficiency, or built-environment sectors Awareness of AI-led search and content optimisation trends Salary & Benefits £Competitive Annual Bonus Pension Health Cash Plan Employee Assistance Programme Hybrid Working, 3 days office, 2 days from home Early Friday Finish
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.
Jan 29, 2026
Full time
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting edge platform empowers companies to create personalized, data driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment. Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E Commerce, or Marketing Technology Solutions. How you will make a difference: Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's fastest growing segment, our Small and Medium Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organisational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast paced environment. Experience with G Suite, Gainsight, Salesforce, or similar tools. Fluent in French.
Digital Marketing Location: Middlewich Salary: £35,000 - £40,000 We're hiring a Digital Marketing Manager to lead performance-driven, multi-channel digital campaigns for a growing brand within Beauty, Cosmetics, or Health & Wellness background. This is a hands-on role focused on paid media, CRM, and customer journey optimisation, working closely with internal teams and external agencies to drive dem click apply for full job details
Jan 29, 2026
Full time
Digital Marketing Location: Middlewich Salary: £35,000 - £40,000 We're hiring a Digital Marketing Manager to lead performance-driven, multi-channel digital campaigns for a growing brand within Beauty, Cosmetics, or Health & Wellness background. This is a hands-on role focused on paid media, CRM, and customer journey optimisation, working closely with internal teams and external agencies to drive dem click apply for full job details
Senior Marketing Executive Wimbledon, London Full-time Fully office based Salary: 35k- 37k plus potential 20% annual bonus Do you want to work for a fast-growing, entrepreneurial and collaborative company? The Role Our client is looking for a Senior Marketing Executive to lead and deliver multi-channel marketing campaigns across their industry leading events and digital products. Reporting into the Marketing Manager, you'll take ownership of marketing projects from concept to completion, driving audience growth, engagement, and commercial outcomes. Key Responsibilities Lead marketing initiatives and manage projects end to end. Plan and deliver multi-channel campaigns across digital, email, social, print, PR, and onsite activations. Create and optimise content including emails, newsletters, articles, graphics, and social assets. Manage websites, email platforms, social channels, webinars, and digital campaigns. Own social media activity across LinkedIn, Facebook, Instagram, and TikTok. Deliver email campaigns and build HubSpot workflows and automation. Support partnerships, sponsorship activations, and stakeholder communications. Maintain CRM data, audience segmentation, and database accuracy. Assist with PR, media engagement, and press materials. Monitor KPIs and provide clear reporting and recommendations. About You You will have 2-4 years' B2B marketing experience (events/media ideal). Confident managing projects and taking ownership of initiatives. Hands-on experience in digital marketing, social media, email marketing, and content creation. Highly organised with strong communication skills. Data-driven and comfortable analysing performance and making improvements. Office Angels is an employment agency. We are equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 29, 2026
Full time
Senior Marketing Executive Wimbledon, London Full-time Fully office based Salary: 35k- 37k plus potential 20% annual bonus Do you want to work for a fast-growing, entrepreneurial and collaborative company? The Role Our client is looking for a Senior Marketing Executive to lead and deliver multi-channel marketing campaigns across their industry leading events and digital products. Reporting into the Marketing Manager, you'll take ownership of marketing projects from concept to completion, driving audience growth, engagement, and commercial outcomes. Key Responsibilities Lead marketing initiatives and manage projects end to end. Plan and deliver multi-channel campaigns across digital, email, social, print, PR, and onsite activations. Create and optimise content including emails, newsletters, articles, graphics, and social assets. Manage websites, email platforms, social channels, webinars, and digital campaigns. Own social media activity across LinkedIn, Facebook, Instagram, and TikTok. Deliver email campaigns and build HubSpot workflows and automation. Support partnerships, sponsorship activations, and stakeholder communications. Maintain CRM data, audience segmentation, and database accuracy. Assist with PR, media engagement, and press materials. Monitor KPIs and provide clear reporting and recommendations. About You You will have 2-4 years' B2B marketing experience (events/media ideal). Confident managing projects and taking ownership of initiatives. Hands-on experience in digital marketing, social media, email marketing, and content creation. Highly organised with strong communication skills. Data-driven and comfortable analysing performance and making improvements. Office Angels is an employment agency. We are equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are YOU the Relationship-Building, Revenue-Driving Superstar We're Looking For?Who are you? You're a people-person with commercial instincts. You love building relationships, spotting opportunity, and turning goodwill into real-world results. You're just as happy sliding into DMs, sending thoughtful handwritten notes, or jumping on a call with a potential partner as you are tracking who's driving sales and doubling down on what works. You understand that growth doesn't always come from ads alone - sometimes it comes from word of mouth, trust, and genuine human connection . You enjoy nurturing relationships over time and get a buzz from seeing referrals, partnerships, and collaborations turn into measurable revenue. Most importantly, you're ambitious and eager to grow. You see this role as a chance to develop elite skills in partnerships, persuasion, community building, and commercial growth. If you're not interested in learning fast, taking ownership, and becoming exceptional at what you do, this won't be the right fit. We move quickly, so expect responsibility early and plenty of opportunity to prove yourself. Who are we? We're a UK-based, world-serving brand in the drinkable supplement space (think Red Bull but we're not an energy drink). We create delicious, functional drinks packed with clinically-researched ingredients that help our customers perform better, think clearer, and feel stronger. And beyond the products, every sale we make helps feed and nourish a child for a year through our charitable partner - something we're incredibly proud of. As we grow, referrals, partnerships, and advocacy are becoming a major pillar of our future growth. That's where you come in. What's the role? As our Referral & Partnerships Executive , you'll be responsible for helping turn customers, creators, and partners into active advocates. This is a hands-on, relationship-driven role with a direct impact on revenue. Your responsibilities will include: Referral Programme Activation & Growth Actively encouraging customers to use and share our referral programme Identifying customers with high referral potential and nurturing them Helping improve referral incentives, messaging, and engagement Tracking referral performance and spotting opportunities to grow it further Affiliate & Influencer Support Recruiting, onboarding, and supporting affiliates and influencers Building genuine, long-term relationships (not transactional, spammy ones) Helping partners understand what works best when promoting our products. Supporting opportunities to whitelist partner social media accounts Best Customer Nurture & VIP Experience Identifying our most valuable and loyal customers Creating moments of delight through handwritten notes, surprise gifts, and unexpected bonuses Supporting reactivation of lapsed high-value customers through thoughtful outreach Community & Group Growth Helping nurture and grow our customer Facebook Group Encouraging engagement, sharing, and advocacy within the community Spotting potential ambassadors, affiliates, and partners from within the group Pro & Partner Liaison Supporting relationships with our "Pro" partners (including athletes, olympians and sportstars) Assisting with recruitment of new Pro partners using proven internal methodsHelping ensure partners feel supported, valued, and motivated Cross-Team Collaboration Working closely with Customer Services, Marketing, and the wider team Feeding insights back into campaigns, offers, and future initiatives Your Skills & Experience You don't need decades of experience - but you should have a strong foundation and a desire to grow fast. Ideally, you'll have experience or interest in several of the following: Relationship-Driven Growth: Partnerships, affiliates, influencers, referrals, or community building Communication Skills: Confident, friendly, and persuasive in writing and conversation Commercial Awareness: You understand that relationships ultimately need to drive results Organisation & Follow-Up: You're good at keeping track of conversations, opportunities, and next steps Customer Psychology: An interest in why people recommend, refer, and advocate Digital Confidence: Comfortable using tools, spreadsheets, CRMs, and dashboards Initiative & Ownership: You don't wait to be told - you spot opportunities and act Ambition to Excel: Evidence you've pursued excellence in something - work, sport, study, or a personal project Adaptability & Learning Speed: You thrive in fast-moving environments and enjoy learning new skills Why You'll Love It Here Direct access to the CEO and senior leadership - no corporate layers A fast-track learning environment covering partnerships, persuasion, and growth A role with visible, measurable impact on revenue Clear progression into a Manager role as the channel scales Huge variety - no two days are the same Free access to our nootropic products to boost your own performance Be part of a brand that genuinely makes a difference in the world Are we talking to YOU? If you love people, partnerships, and the idea of turning genuine relationships into meaningful growth - while rapidly developing high-value commercial skills - we'd love to hear from you. This is a rare opportunity to help build a powerful referral and advocacy engine from the ground up, while growing into a seriously valuable operator in the process. Sound like you? Apply now - and let's see if you're the next Referral & Partnerships Executive to join the mission
Jan 29, 2026
Full time
Are YOU the Relationship-Building, Revenue-Driving Superstar We're Looking For?Who are you? You're a people-person with commercial instincts. You love building relationships, spotting opportunity, and turning goodwill into real-world results. You're just as happy sliding into DMs, sending thoughtful handwritten notes, or jumping on a call with a potential partner as you are tracking who's driving sales and doubling down on what works. You understand that growth doesn't always come from ads alone - sometimes it comes from word of mouth, trust, and genuine human connection . You enjoy nurturing relationships over time and get a buzz from seeing referrals, partnerships, and collaborations turn into measurable revenue. Most importantly, you're ambitious and eager to grow. You see this role as a chance to develop elite skills in partnerships, persuasion, community building, and commercial growth. If you're not interested in learning fast, taking ownership, and becoming exceptional at what you do, this won't be the right fit. We move quickly, so expect responsibility early and plenty of opportunity to prove yourself. Who are we? We're a UK-based, world-serving brand in the drinkable supplement space (think Red Bull but we're not an energy drink). We create delicious, functional drinks packed with clinically-researched ingredients that help our customers perform better, think clearer, and feel stronger. And beyond the products, every sale we make helps feed and nourish a child for a year through our charitable partner - something we're incredibly proud of. As we grow, referrals, partnerships, and advocacy are becoming a major pillar of our future growth. That's where you come in. What's the role? As our Referral & Partnerships Executive , you'll be responsible for helping turn customers, creators, and partners into active advocates. This is a hands-on, relationship-driven role with a direct impact on revenue. Your responsibilities will include: Referral Programme Activation & Growth Actively encouraging customers to use and share our referral programme Identifying customers with high referral potential and nurturing them Helping improve referral incentives, messaging, and engagement Tracking referral performance and spotting opportunities to grow it further Affiliate & Influencer Support Recruiting, onboarding, and supporting affiliates and influencers Building genuine, long-term relationships (not transactional, spammy ones) Helping partners understand what works best when promoting our products. Supporting opportunities to whitelist partner social media accounts Best Customer Nurture & VIP Experience Identifying our most valuable and loyal customers Creating moments of delight through handwritten notes, surprise gifts, and unexpected bonuses Supporting reactivation of lapsed high-value customers through thoughtful outreach Community & Group Growth Helping nurture and grow our customer Facebook Group Encouraging engagement, sharing, and advocacy within the community Spotting potential ambassadors, affiliates, and partners from within the group Pro & Partner Liaison Supporting relationships with our "Pro" partners (including athletes, olympians and sportstars) Assisting with recruitment of new Pro partners using proven internal methodsHelping ensure partners feel supported, valued, and motivated Cross-Team Collaboration Working closely with Customer Services, Marketing, and the wider team Feeding insights back into campaigns, offers, and future initiatives Your Skills & Experience You don't need decades of experience - but you should have a strong foundation and a desire to grow fast. Ideally, you'll have experience or interest in several of the following: Relationship-Driven Growth: Partnerships, affiliates, influencers, referrals, or community building Communication Skills: Confident, friendly, and persuasive in writing and conversation Commercial Awareness: You understand that relationships ultimately need to drive results Organisation & Follow-Up: You're good at keeping track of conversations, opportunities, and next steps Customer Psychology: An interest in why people recommend, refer, and advocate Digital Confidence: Comfortable using tools, spreadsheets, CRMs, and dashboards Initiative & Ownership: You don't wait to be told - you spot opportunities and act Ambition to Excel: Evidence you've pursued excellence in something - work, sport, study, or a personal project Adaptability & Learning Speed: You thrive in fast-moving environments and enjoy learning new skills Why You'll Love It Here Direct access to the CEO and senior leadership - no corporate layers A fast-track learning environment covering partnerships, persuasion, and growth A role with visible, measurable impact on revenue Clear progression into a Manager role as the channel scales Huge variety - no two days are the same Free access to our nootropic products to boost your own performance Be part of a brand that genuinely makes a difference in the world Are we talking to YOU? If you love people, partnerships, and the idea of turning genuine relationships into meaningful growth - while rapidly developing high-value commercial skills - we'd love to hear from you. This is a rare opportunity to help build a powerful referral and advocacy engine from the ground up, while growing into a seriously valuable operator in the process. Sound like you? Apply now - and let's see if you're the next Referral & Partnerships Executive to join the mission
Are YOU the Retention Marketing Superhero We're Looking For? Who are you? You're a commercially minded retention marketer who loves seeing numbers move because of what you shipped. You're just as comfortable building and improving email and SMS flows as you are planning promotional campaigns, reviewing performance, and asking: "How do we get more value from the customers we already have?" You don't wait to be told exactly what to do - you come with ideas, discuss the biggest ones, then get on and execute. You enjoy being hands-on inside tools like Klaviyo, you understand how lifecycle marketing actually works in the real world, and you're motivated by growth, ownership, and impact . You like responsibility, fast feedback loops, and working closely with designers, copywriters, and leadership to get things live. Most importantly, you're a doer . You bias toward action, progress, and constant improvement. If you prefer endless planning over shipping, this won't be the right fit. Who are we? We're a UK-based, world-serving brand in the drink supplement space (think Red Bull but we're not an energy drink). We help people achieve more, win more, and do more with delicious-tasting drinks packed full of clinically-backed ingredients. And beyond performance, every sale we make helps feed and nourish a child for a year through our charitable partner - something we take seriously and are incredibly proud of. As the business continues to grow, existing customers and subscriptions are a huge part of our future . That's why we're looking for a Retention Marketing Manager to take real ownership of this area and help us unlock the next stage of growth. What's the role? This is a growth-focused retention role with real ownership and accountability. You'll be responsible for growing existing customer revenue , with a particular focus on subscription growth , by owning how we communicate with customers across Email, SMS, and Physical Mail. You won't just execute campaigns - you'll help shape the retention promotional calendar , taking into account stock levels, what the business wants to push, and wider commercial goals. You'll propose ideas, sense-check the most important ones with leadership, then own execution end-to-end. Your responsibilities will include: Retention & Revenue Growth Owning and growing revenue from existing customers Being accountable for subscription growth , uptake, and retention Planning and owning the retention promotional calendar , aligned to stock levels and business priorities Email, SMS & Lifecycle Marketing Building, improving, and optimising email flows in Klaviyo Managing and deploying email campaigns and promotions Owning SMS campaigns and lifecycle flows Managing physical mail campaigns , from segmentation and briefing through to deployment and review Ensuring all retention channels work together, not in silos Performance & Optimisation Monitoring performance across email, SMS, and physical mail Running tests, spotting opportunities, and iterating quickly Reporting weekly on progress, performance, and priorities Bringing ideas and potential solutions when things aren't working Collaboration & Standards Working closely with designers and copywriters to ensure assets are on-brand and effective Acting as a guardian of tone, trust, and customer experience across retention channels Maintaining high standards around accuracy, compliance, and clarity Your skills & experience We're not looking for someone who needs months of training. We're looking for someone who can hit the ground running . You'll likely have: Proven, hands-on experience in retention, lifecycle, or CRM marketing Strong practical experience with email and SMS marketing Confidence building and improving flows yourself (even if copy or design comes from others) A commercial mindset and comfort being accountable for results Experience working in fast-moving, execution-focused environments Bonus points if you: Enjoy working closely with founders or senior leadership Like being close to the numbers and seeing direct impact Have worked in e-commerce or subscription-based businesses Location & perks Salary: £34,000 - £40,000 (depending on experience) Performance-based upside: Clear goals with bonuses and/or pay increases for strong results Place of work: Office-based, 4 days per week WFH Wednesdays: Available once you're fully trained and up to speed (a genuine perk, not a default) Flexible start times: Option to start 1-2 hours earlier or later Work closely with leadership: Regular access, fast decisions, real responsibility Growth & progression: Strong performance unlocks more responsibility, influence, and reward over time Impact & variety: No two weeks look the same - and your work directly drives growth Access to our products: Boost your own performance while helping thousands of others do the same Are we talking to YOU? If you get excited by growing repeat revenue , optimising lifecycle flows, planning promotions, and seeing the numbers move because of what you built - we want to hear from you. We're looking for someone who's already hands-on, ready to take ownership, and motivated by performance, momentum, and impact. This is a role for people who like responsibility, thrive in an in-office environment, and want their work to genuinely matter. Sound like you? Apply now and let's see if you're the Retention Marketing Manager superhero who helps take our growth - and your career - to the next level.
Jan 29, 2026
Full time
Are YOU the Retention Marketing Superhero We're Looking For? Who are you? You're a commercially minded retention marketer who loves seeing numbers move because of what you shipped. You're just as comfortable building and improving email and SMS flows as you are planning promotional campaigns, reviewing performance, and asking: "How do we get more value from the customers we already have?" You don't wait to be told exactly what to do - you come with ideas, discuss the biggest ones, then get on and execute. You enjoy being hands-on inside tools like Klaviyo, you understand how lifecycle marketing actually works in the real world, and you're motivated by growth, ownership, and impact . You like responsibility, fast feedback loops, and working closely with designers, copywriters, and leadership to get things live. Most importantly, you're a doer . You bias toward action, progress, and constant improvement. If you prefer endless planning over shipping, this won't be the right fit. Who are we? We're a UK-based, world-serving brand in the drink supplement space (think Red Bull but we're not an energy drink). We help people achieve more, win more, and do more with delicious-tasting drinks packed full of clinically-backed ingredients. And beyond performance, every sale we make helps feed and nourish a child for a year through our charitable partner - something we take seriously and are incredibly proud of. As the business continues to grow, existing customers and subscriptions are a huge part of our future . That's why we're looking for a Retention Marketing Manager to take real ownership of this area and help us unlock the next stage of growth. What's the role? This is a growth-focused retention role with real ownership and accountability. You'll be responsible for growing existing customer revenue , with a particular focus on subscription growth , by owning how we communicate with customers across Email, SMS, and Physical Mail. You won't just execute campaigns - you'll help shape the retention promotional calendar , taking into account stock levels, what the business wants to push, and wider commercial goals. You'll propose ideas, sense-check the most important ones with leadership, then own execution end-to-end. Your responsibilities will include: Retention & Revenue Growth Owning and growing revenue from existing customers Being accountable for subscription growth , uptake, and retention Planning and owning the retention promotional calendar , aligned to stock levels and business priorities Email, SMS & Lifecycle Marketing Building, improving, and optimising email flows in Klaviyo Managing and deploying email campaigns and promotions Owning SMS campaigns and lifecycle flows Managing physical mail campaigns , from segmentation and briefing through to deployment and review Ensuring all retention channels work together, not in silos Performance & Optimisation Monitoring performance across email, SMS, and physical mail Running tests, spotting opportunities, and iterating quickly Reporting weekly on progress, performance, and priorities Bringing ideas and potential solutions when things aren't working Collaboration & Standards Working closely with designers and copywriters to ensure assets are on-brand and effective Acting as a guardian of tone, trust, and customer experience across retention channels Maintaining high standards around accuracy, compliance, and clarity Your skills & experience We're not looking for someone who needs months of training. We're looking for someone who can hit the ground running . You'll likely have: Proven, hands-on experience in retention, lifecycle, or CRM marketing Strong practical experience with email and SMS marketing Confidence building and improving flows yourself (even if copy or design comes from others) A commercial mindset and comfort being accountable for results Experience working in fast-moving, execution-focused environments Bonus points if you: Enjoy working closely with founders or senior leadership Like being close to the numbers and seeing direct impact Have worked in e-commerce or subscription-based businesses Location & perks Salary: £34,000 - £40,000 (depending on experience) Performance-based upside: Clear goals with bonuses and/or pay increases for strong results Place of work: Office-based, 4 days per week WFH Wednesdays: Available once you're fully trained and up to speed (a genuine perk, not a default) Flexible start times: Option to start 1-2 hours earlier or later Work closely with leadership: Regular access, fast decisions, real responsibility Growth & progression: Strong performance unlocks more responsibility, influence, and reward over time Impact & variety: No two weeks look the same - and your work directly drives growth Access to our products: Boost your own performance while helping thousands of others do the same Are we talking to YOU? If you get excited by growing repeat revenue , optimising lifecycle flows, planning promotions, and seeing the numbers move because of what you built - we want to hear from you. We're looking for someone who's already hands-on, ready to take ownership, and motivated by performance, momentum, and impact. This is a role for people who like responsibility, thrive in an in-office environment, and want their work to genuinely matter. Sound like you? Apply now and let's see if you're the Retention Marketing Manager superhero who helps take our growth - and your career - to the next level.
BIRMINGHAM, WEST MIDLANDS, United Kingdom Job Info Job Identification 229 Job Category Sales Posting Date 01/26/2026, 02:08 PM Locations Correspondance to HQ, London, GB Job Function Manager Job Description Salary up to £37,000 (base) dependent on experience + £12,000 (OTE) £49,000 total potential earnings Canon UK is on the lookout for a passionate and driven Team Leader to lead our Inside Sales team in Solihull, focused on delivering innovative workspace solutions. Based at our office three days a week, you'll inspire and guide a talented group of sales professionals as they connect businesses with Canons cutting-edge products and services. As Team Leader, you'll be responsible for: Leading, coaching, and motivating a team of digital sales executives Driving performance to exceed sales targets across Canon's workspace portfolio Developing and executing strategic sales plans aligned with business goals Collaborating with marketing, product, and customer experience teams optimize campaigns and lead generation Monitoring KPIs and reporting on team performance and market trends Championing a culture of innovation, customer focus, and continuous improvement We're looking for a leader with a strong commercial mindset and a passion for digital transformation. You'll need: Proven experience in leading B2B sales teams, ideally in tech or office solutions Strong understanding of digital sales channels and CRM tools Excellent communication, coaching, and stakeholder management skills A proactive, data-driven approach to decision-making A deep interest in workplace technology and customer-centric selling At Canon, we empower people to reimagine what's possible. You'll enjoy: A competitive salary with performance-based incentives Hybrid working model with 3 days in our collaborative Solihull office Access to world-class training and development programs Comprehensive benefits including pension, healthcare, and employee discounts A vibrant, inclusive culture that values innovation and growth Responsibilities Leading, coaching, and motivating a team of digital sales executives Driving performance to exceed sales targets across Canon's workspace portfolio Developing and executing strategic sales plans aligned with business goals Collaborating with marketing, product, and customer experience teams to optimize campaigns and lead generation Monitoring KPIs and reporting on team performance and market trends Championing a culture of innovation, customer focus, and continuous improvement Qualifications Canon Core Behaviours Drive for results Focus on the Customer Take ownership and accountability Act as a team player Shows courage and conviction People orientated Caring for self and others up to £37,000 (base) dependent on experience + £12,000 (OTE) £49,000 total potential earnings Location: Canon UK, Solihull Office (Hybrid - 3 Days Onsite)
Jan 28, 2026
Full time
BIRMINGHAM, WEST MIDLANDS, United Kingdom Job Info Job Identification 229 Job Category Sales Posting Date 01/26/2026, 02:08 PM Locations Correspondance to HQ, London, GB Job Function Manager Job Description Salary up to £37,000 (base) dependent on experience + £12,000 (OTE) £49,000 total potential earnings Canon UK is on the lookout for a passionate and driven Team Leader to lead our Inside Sales team in Solihull, focused on delivering innovative workspace solutions. Based at our office three days a week, you'll inspire and guide a talented group of sales professionals as they connect businesses with Canons cutting-edge products and services. As Team Leader, you'll be responsible for: Leading, coaching, and motivating a team of digital sales executives Driving performance to exceed sales targets across Canon's workspace portfolio Developing and executing strategic sales plans aligned with business goals Collaborating with marketing, product, and customer experience teams optimize campaigns and lead generation Monitoring KPIs and reporting on team performance and market trends Championing a culture of innovation, customer focus, and continuous improvement We're looking for a leader with a strong commercial mindset and a passion for digital transformation. You'll need: Proven experience in leading B2B sales teams, ideally in tech or office solutions Strong understanding of digital sales channels and CRM tools Excellent communication, coaching, and stakeholder management skills A proactive, data-driven approach to decision-making A deep interest in workplace technology and customer-centric selling At Canon, we empower people to reimagine what's possible. You'll enjoy: A competitive salary with performance-based incentives Hybrid working model with 3 days in our collaborative Solihull office Access to world-class training and development programs Comprehensive benefits including pension, healthcare, and employee discounts A vibrant, inclusive culture that values innovation and growth Responsibilities Leading, coaching, and motivating a team of digital sales executives Driving performance to exceed sales targets across Canon's workspace portfolio Developing and executing strategic sales plans aligned with business goals Collaborating with marketing, product, and customer experience teams to optimize campaigns and lead generation Monitoring KPIs and reporting on team performance and market trends Championing a culture of innovation, customer focus, and continuous improvement Qualifications Canon Core Behaviours Drive for results Focus on the Customer Take ownership and accountability Act as a team player Shows courage and conviction People orientated Caring for self and others up to £37,000 (base) dependent on experience + £12,000 (OTE) £49,000 total potential earnings Location: Canon UK, Solihull Office (Hybrid - 3 Days Onsite)
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 28, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Four Squared Recruitment Ltd
Worcester, Worcestershire
Digital Marketing Performance Manager Worcester ( with some remote working) Salary: Competitive Four Squared are delighted to be representing a leading professional services business in their search for a Digital Performance Marketing Manager. This is a fantastic opportunity to join a dynamic and growing organisation, where you will play a key role in driving customer acquisition, engagement, and revenue growth through data-driven digital strategies. About the Role: As Digital Performance Marketing Manager, you will own the planning, execution, optimisation, and measurement of paid and performance-focused digital channels, ensuring efficient spend and strong ROI. You'll also lead marketing automation initiatives and oversee the development and performance of the company's websites, driving traffic through both organic and paid means. Working closely with the Group Marketing Director, wider marketing team, and external agencies, you'll bring creative ideas and strategic thinking to a newly forming team. Collaboration and stakeholder engagement will be essential as you shape the digital marketing approach. Key Responsibilities: Plan, execute, and optimise performance marketing campaigns across paid search, social, display, and programmatic channels Manage website development, maintenance, and performance Own budget management, forecasting, and ROI optimisation Analyse performance data and implement actionable improvements Develop and test audience strategies, creative variations, and conversion funnels Lead marketing automation initiatives and deploy appropriate technology Collaborate across teams to improve conversion rates and user experience Monitor industry trends and identify growth opportunities About You: Degree in Marketing, Business, Analytics, or related field 5+ years' experience in digital performance marketing or growth marketing Hands-on experience with paid media platforms (Google Ads, Meta, LinkedIn) Strong analytical skills and experience with analytics tools Proven ability to optimise sales funnels and report conversion rates Knowledge of SEO, CMS (WordPress/Webflow), and CRM systems (ideally Zoho) Excellent stakeholder management and collaboration skills Desirable: Experience in professional services or B2B sectors Familiarity with marketing automation and mentoring junior team members
Jan 28, 2026
Full time
Digital Marketing Performance Manager Worcester ( with some remote working) Salary: Competitive Four Squared are delighted to be representing a leading professional services business in their search for a Digital Performance Marketing Manager. This is a fantastic opportunity to join a dynamic and growing organisation, where you will play a key role in driving customer acquisition, engagement, and revenue growth through data-driven digital strategies. About the Role: As Digital Performance Marketing Manager, you will own the planning, execution, optimisation, and measurement of paid and performance-focused digital channels, ensuring efficient spend and strong ROI. You'll also lead marketing automation initiatives and oversee the development and performance of the company's websites, driving traffic through both organic and paid means. Working closely with the Group Marketing Director, wider marketing team, and external agencies, you'll bring creative ideas and strategic thinking to a newly forming team. Collaboration and stakeholder engagement will be essential as you shape the digital marketing approach. Key Responsibilities: Plan, execute, and optimise performance marketing campaigns across paid search, social, display, and programmatic channels Manage website development, maintenance, and performance Own budget management, forecasting, and ROI optimisation Analyse performance data and implement actionable improvements Develop and test audience strategies, creative variations, and conversion funnels Lead marketing automation initiatives and deploy appropriate technology Collaborate across teams to improve conversion rates and user experience Monitor industry trends and identify growth opportunities About You: Degree in Marketing, Business, Analytics, or related field 5+ years' experience in digital performance marketing or growth marketing Hands-on experience with paid media platforms (Google Ads, Meta, LinkedIn) Strong analytical skills and experience with analytics tools Proven ability to optimise sales funnels and report conversion rates Knowledge of SEO, CMS (WordPress/Webflow), and CRM systems (ideally Zoho) Excellent stakeholder management and collaboration skills Desirable: Experience in professional services or B2B sectors Familiarity with marketing automation and mentoring junior team members
OA are looking for a Showroom Manager to join our client s growing team We are looking for a driven and customer-focused Showroom Manager to deliver outstanding sales performance across the showroom and phone sales channels. You will take ownership of customer relationships from first enquiry through to sale, using proactive follow-up and expert product knowledge to exceed targets and ensure no opportunity is missed. You will be confident engaging customers face-to-face, over the phone, and via live video consultations, creating an experience that makes customers feel valued, understood, and confident in their investment. Location: Enfield, Brimsdown Hours: 40 hours per week, Monday Sunday (rota basis) Salary: £30,000 + commission Benefits: Competitive salary with uncapped commission 31 days annual leave (inclusive of bank holidays) Opportunity to take real ownership of your role Career development and regular performance reviews Supportive, family-owned business with strong values and heritage Showroom Manager Key Responsibilities Achieve and exceed sales targets across showroom and phone sales Deliver exceptional customer service through personalised, consultative selling Proactively manage and follow up sales leads across all channels Handle inbound and outbound sales calls professionally and effectively Maintain excellent product knowledge to guide customers confidently Ensure showroom standards are consistently high, including merchandising and presentation Maintain accurate CRM records and stock knowledge Act as a brand ambassador, representing luxury standards at all times Work collaboratively with colleagues to support team success Showroom Manager Skills and Experience Comfortable working independently and managing the showroom Proven ability to take ownership of sales and deliver exceptional customer experiences Strong verbal communication skills with the ability to build rapport quickly Confident selling both face-to-face and over the phone Target-driven, proactive, and persistent in following up opportunities Flexible and adaptable across different sales environments Passionate about quality, craftsmanship, and premium customer service A team player with a positive and supportive approach If you are interested in this position, please apply online with your CV. BARNPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold the data you have provided. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Jan 28, 2026
Full time
OA are looking for a Showroom Manager to join our client s growing team We are looking for a driven and customer-focused Showroom Manager to deliver outstanding sales performance across the showroom and phone sales channels. You will take ownership of customer relationships from first enquiry through to sale, using proactive follow-up and expert product knowledge to exceed targets and ensure no opportunity is missed. You will be confident engaging customers face-to-face, over the phone, and via live video consultations, creating an experience that makes customers feel valued, understood, and confident in their investment. Location: Enfield, Brimsdown Hours: 40 hours per week, Monday Sunday (rota basis) Salary: £30,000 + commission Benefits: Competitive salary with uncapped commission 31 days annual leave (inclusive of bank holidays) Opportunity to take real ownership of your role Career development and regular performance reviews Supportive, family-owned business with strong values and heritage Showroom Manager Key Responsibilities Achieve and exceed sales targets across showroom and phone sales Deliver exceptional customer service through personalised, consultative selling Proactively manage and follow up sales leads across all channels Handle inbound and outbound sales calls professionally and effectively Maintain excellent product knowledge to guide customers confidently Ensure showroom standards are consistently high, including merchandising and presentation Maintain accurate CRM records and stock knowledge Act as a brand ambassador, representing luxury standards at all times Work collaboratively with colleagues to support team success Showroom Manager Skills and Experience Comfortable working independently and managing the showroom Proven ability to take ownership of sales and deliver exceptional customer experiences Strong verbal communication skills with the ability to build rapport quickly Confident selling both face-to-face and over the phone Target-driven, proactive, and persistent in following up opportunities Flexible and adaptable across different sales environments Passionate about quality, craftsmanship, and premium customer service A team player with a positive and supportive approach If you are interested in this position, please apply online with your CV. BARNPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold the data you have provided. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Senior Fundraising Events Coordinator The role will be hybrid - mostly WFH with coming into the London office at least once a week . About Restless Development Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most We also run the Youth Collective a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally. Our approach to safeguarding Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy. About the role We are looking to hire a Senior Fundraising Events Coordinator within Restless Development s UK Fundraising team. The fundraising team s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale. The Senior Fundraising Events Coordinator will be primarily working on the Schools Triathlon programme and managing all PR & social media comms, and also supporting on both merchandise and sponsor management. The Schools Triathlon is the UK s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 15 events in 2026 and significantly expand the series We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. Key responsibilities Deliver and event manage high-quality Schools Triathlon events in 2026 and beyond Throughout September to February, present assemblies for the Schools Triathlon to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation. Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online; as well as with participating schools through the delivery of assemblies and in comms prior to the event day. Work with our event delivery partners to deliver 15 events throughout April, May and June 2026, ensuring that the event logistics, host school requirements, participant details are finalised and managing host school relations. Respond to enquiries from parents and guardians on our dedicated inbox and mobile phone when needed. Develop a good working relationship with the Triathlon Committee, made up of Restless Development staff and volunteers, while still keeping the appropriate members informed and bringing in support as and when needed. Update on relevant KPIs and income where needed Support the Senior Fundraising Manager with recruitment of regional volunteers when needed Schools Triathlon social media & PR Lead on all social media activity for the Schools Triathlon across our social media channels Lead on liaising with external PR and Host school stakeholders to deliver exceptional PR across the Schools Triathlon event series Lead on being the main contact for all Host School marketing teams, ensuring effective working relationships are in place and maintained to an excellent standard Report monthly on KPIs, ensuring effective tracking for social engagement across all channels Work closely with the Comms team, to ensure best working practices and collaboration is in place Together with the Head of Fundraising, lead on the drafting and development of the Schools Triathlon parent comms Manage the partnership with our events photographers Sponsors Together with the Head of Fundraising, develop a sponsors partnership prospect list that aligns with our social values for year 2027 and beyond Lead on the project plan for our sponsors with support from the Head of Fundraising Set, monitor and report on the progress of KPIs and fundraising as and when needed Work with the wider team to plan and deliver an excellent stewardship journey for sponsors ensuring continued engagement Systems, Processes & Communications Support the wider team with event comms responding in a timely and professional manner. Use DotDigital to communicate to schools and event participants Competent use of Excel to process data and regularly update internal and external databases. Manage the Schools Triathlon website, ensuring that it is up to date and relevant. Accurate and timely logging of information into Restless Development s registration system Eventrac and CRM, Salesforce executing mass imports, new individual records, and regularly cleaning data. Understand and manage fundraising using the digital fundraising platform, JustGiving, ensure all pages set up are logged on our CRM. Other Must attend the Schools Triathlons as needed across April, May and June and other occasional evening and weekend work, for which time off in lieu will be given. Support on wider charity initiatives as and when needed Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development s travel policy. Manage our Schools Triathlon Leader programme, working with the wider team to recruit and develop the opportunity for graduates/young people Undertake any other duties as requested by the Head of Fundraising. Job title: Senior Fundraising Events Coordinator Location: North London/Cambridge (with travel to the office once a week) Salary: £37,226 per annum (Band O) Preferred start date: March 2026 Length of contract: 2 years fixed contract Reports to: Head of Fundraising Expected travel: Frequent travel around your county and other areas in the UK for school assemblies and school meetings. Occasional evening and weekend work for Schools Triathlon events in April-June and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest. Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check.
Jan 27, 2026
Full time
Senior Fundraising Events Coordinator The role will be hybrid - mostly WFH with coming into the London office at least once a week . About Restless Development Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most We also run the Youth Collective a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally. Our approach to safeguarding Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy. About the role We are looking to hire a Senior Fundraising Events Coordinator within Restless Development s UK Fundraising team. The fundraising team s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale. The Senior Fundraising Events Coordinator will be primarily working on the Schools Triathlon programme and managing all PR & social media comms, and also supporting on both merchandise and sponsor management. The Schools Triathlon is the UK s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 15 events in 2026 and significantly expand the series We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. Key responsibilities Deliver and event manage high-quality Schools Triathlon events in 2026 and beyond Throughout September to February, present assemblies for the Schools Triathlon to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation. Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online; as well as with participating schools through the delivery of assemblies and in comms prior to the event day. Work with our event delivery partners to deliver 15 events throughout April, May and June 2026, ensuring that the event logistics, host school requirements, participant details are finalised and managing host school relations. Respond to enquiries from parents and guardians on our dedicated inbox and mobile phone when needed. Develop a good working relationship with the Triathlon Committee, made up of Restless Development staff and volunteers, while still keeping the appropriate members informed and bringing in support as and when needed. Update on relevant KPIs and income where needed Support the Senior Fundraising Manager with recruitment of regional volunteers when needed Schools Triathlon social media & PR Lead on all social media activity for the Schools Triathlon across our social media channels Lead on liaising with external PR and Host school stakeholders to deliver exceptional PR across the Schools Triathlon event series Lead on being the main contact for all Host School marketing teams, ensuring effective working relationships are in place and maintained to an excellent standard Report monthly on KPIs, ensuring effective tracking for social engagement across all channels Work closely with the Comms team, to ensure best working practices and collaboration is in place Together with the Head of Fundraising, lead on the drafting and development of the Schools Triathlon parent comms Manage the partnership with our events photographers Sponsors Together with the Head of Fundraising, develop a sponsors partnership prospect list that aligns with our social values for year 2027 and beyond Lead on the project plan for our sponsors with support from the Head of Fundraising Set, monitor and report on the progress of KPIs and fundraising as and when needed Work with the wider team to plan and deliver an excellent stewardship journey for sponsors ensuring continued engagement Systems, Processes & Communications Support the wider team with event comms responding in a timely and professional manner. Use DotDigital to communicate to schools and event participants Competent use of Excel to process data and regularly update internal and external databases. Manage the Schools Triathlon website, ensuring that it is up to date and relevant. Accurate and timely logging of information into Restless Development s registration system Eventrac and CRM, Salesforce executing mass imports, new individual records, and regularly cleaning data. Understand and manage fundraising using the digital fundraising platform, JustGiving, ensure all pages set up are logged on our CRM. Other Must attend the Schools Triathlons as needed across April, May and June and other occasional evening and weekend work, for which time off in lieu will be given. Support on wider charity initiatives as and when needed Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development s travel policy. Manage our Schools Triathlon Leader programme, working with the wider team to recruit and develop the opportunity for graduates/young people Undertake any other duties as requested by the Head of Fundraising. Job title: Senior Fundraising Events Coordinator Location: North London/Cambridge (with travel to the office once a week) Salary: £37,226 per annum (Band O) Preferred start date: March 2026 Length of contract: 2 years fixed contract Reports to: Head of Fundraising Expected travel: Frequent travel around your county and other areas in the UK for school assemblies and school meetings. Occasional evening and weekend work for Schools Triathlon events in April-June and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest. Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check.
LDB UKI is looking for an ambitious, data-driven and results orientated team player to drive the execution of their retail media short- and long-term strategy as well as overseeing its execution with Publicis. You'll be responsible for managing both external (Publicis & several key e-retailer) partnerships as well as share internal representation to the LDB UKI e-comm team to ensure long-term sustainable revenue and customer growth. A DAY IN THE LIFE Retail Media Strategy, Innovation & Execution Retail media ROAS and revenue growth target Customer Acquisition (New To Brand) Audience Reach target (Men, Gen Z and Boomers) Drive forward the planning and execution of full funnel retail media plans, and always on performance media strategy to fuel LDB ecommerce growth across our key retail partners. Create, manage and drive retail paid media test and learn roadmap alongside brand teams and agency partners (who will be activating and sharing back insights). Role includes sharing back test insights to team and brands to improve retail media performance in the long term. Monitor wider marketing strategies (Online & Offline) to build integrated, engaging consumer-first / full funnel media plans that grow market share Retailer Media Stakeholder & Category Eventing Lead LDB retailer media relationships (Amazon, Boots and The Hut Group) negotiating plans to land revenue driving media, channel executions and customer strategy. Partner and build a close relationship with marketing, commercial teams and retailers to ensure the execution of holistic, full funnel media campaigns, and the most strategic roll out WHO YOU ARE Media Experience preferably within a fast- paced environment, with an understanding of ecommerce, and passion for skincare Entrepreneurial commercial mindset - autonomy, strategic thinking, commercial understanding and collaboration are critical to drive our ecommerce media strategy and identify new opportunities Strong analytical skills with high attention to detail - able to articulate and decipher complex data points to inform and justify media recommendations Vision - able to create and develop strong vision and action plans, taking the lead on engaging retailers & the wider business Strong communication skills (written and verbal) and excellent presentation skills Collaborative - working alongside multiple cross-functional teams (commercial, marketing, CDMO, CRM and X-Divisionally & agencies) & ability to manage multiple stakeholders Knows how to manage the complexity in terms of number of projects, timelines, meeting - innovation & BAU. Resilience and flexibility - the ability to adapt to dynamic business and market demands, overcoming challenges and driving success in an innovate way Creativity - able to create innovative, cost- effective solutions, to drive the best ROI whilst maintaining brand equity A strong sensitivity to the dermatological skincare market, with a keenness to develop understanding for the different category dynamics Coaching ability & potential to successfully manage people: coach and support the Head of Media & Performance team in delivering the media strategy. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin. As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.
Jan 27, 2026
Full time
LDB UKI is looking for an ambitious, data-driven and results orientated team player to drive the execution of their retail media short- and long-term strategy as well as overseeing its execution with Publicis. You'll be responsible for managing both external (Publicis & several key e-retailer) partnerships as well as share internal representation to the LDB UKI e-comm team to ensure long-term sustainable revenue and customer growth. A DAY IN THE LIFE Retail Media Strategy, Innovation & Execution Retail media ROAS and revenue growth target Customer Acquisition (New To Brand) Audience Reach target (Men, Gen Z and Boomers) Drive forward the planning and execution of full funnel retail media plans, and always on performance media strategy to fuel LDB ecommerce growth across our key retail partners. Create, manage and drive retail paid media test and learn roadmap alongside brand teams and agency partners (who will be activating and sharing back insights). Role includes sharing back test insights to team and brands to improve retail media performance in the long term. Monitor wider marketing strategies (Online & Offline) to build integrated, engaging consumer-first / full funnel media plans that grow market share Retailer Media Stakeholder & Category Eventing Lead LDB retailer media relationships (Amazon, Boots and The Hut Group) negotiating plans to land revenue driving media, channel executions and customer strategy. Partner and build a close relationship with marketing, commercial teams and retailers to ensure the execution of holistic, full funnel media campaigns, and the most strategic roll out WHO YOU ARE Media Experience preferably within a fast- paced environment, with an understanding of ecommerce, and passion for skincare Entrepreneurial commercial mindset - autonomy, strategic thinking, commercial understanding and collaboration are critical to drive our ecommerce media strategy and identify new opportunities Strong analytical skills with high attention to detail - able to articulate and decipher complex data points to inform and justify media recommendations Vision - able to create and develop strong vision and action plans, taking the lead on engaging retailers & the wider business Strong communication skills (written and verbal) and excellent presentation skills Collaborative - working alongside multiple cross-functional teams (commercial, marketing, CDMO, CRM and X-Divisionally & agencies) & ability to manage multiple stakeholders Knows how to manage the complexity in terms of number of projects, timelines, meeting - innovation & BAU. Resilience and flexibility - the ability to adapt to dynamic business and market demands, overcoming challenges and driving success in an innovate way Creativity - able to create innovative, cost- effective solutions, to drive the best ROI whilst maintaining brand equity A strong sensitivity to the dermatological skincare market, with a keenness to develop understanding for the different category dynamics Coaching ability & potential to successfully manage people: coach and support the Head of Media & Performance team in delivering the media strategy. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin. As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.
Want your marketing work to actually change how supply chains operate? This role puts you at the heart of sustainability in the built environment. You'll run funded campaigns that help businesses learn, act and improve - scaling proven sustainability programmes into new markets with real, measurable impact. Own your campaigns. See the results. Help transform how work gets done where it matters most. The Role at a Glance: Marketing CRM Campaign Manager Old Street, London office based / Hybrid Working Up to £40,000 DOE + Bonus Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike The Campaign Manager Opportunity: As Campaign Manager, you'll lead funded programme campaigns across the UK and support expansion into Ireland, Australia and the US, delivering measurable outcomes for participants, partners and funders. You'll be a CRM and marketing automation power user, running complex inbound and outbound campaigns, building lifecycle journeys and using data to drive decisions. Reporting to the CMO, you'll work closely with the content marketing lead and programme teams to ensure clean data and strong handovers. What you'll do: • Own end-to-end delivery of high-impact, multi-channel campaigns across email, social, web, events, webinars and outbound • Translate programme objectives into clear campaign strategies, timelines and success metrics • Lead flagship partner campaigns and key programme moments with confidence and accountability • Design and execute inbound and outbound campaigns using HubSpot and Force24, including segmentation, automation, workflows and lead scoring • Build and optimise participant, employer and partner journeys that drive engagement, completion and conversion • Take full ownership of campaign planning, project management, tracking, attribution and reporting dashboards • Shape creative direction by spotting trends, briefing teams and partners, and ensuring compelling, audience-led messaging • Define, track and optimise KPIs aligned to programme and funding goals, using data to continuously improve performance • Collaborate closely with programme leads, content, subject matter experts and external partners, and confidently present plans and results to senior stakeholders What we're looking for: Essential • 5+ years' experience in campaign or growth marketing roles. • Proven experience delivering complex, multi-channel campaigns end-to-end. • Advanced HubSpot, Force24, Customer.io experience (or equivalent CRM/marketing automation platform). • Strong inbound and outbound marketing track record. • Experience building and optimising lifecycle journeys. • Data-driven mindset with strong reporting and analysis skills. • Confidence working with senior stakeholders and cross-functional teams. • Highly organised, commercially aware, and outcome-focused. Desirable • Experience in sustainability, education, built environment, or skills programmes. • Experience working with funded programmes or reporting against targets. • Paid media and ABM experience. What we offer: • £40,000 + bonus plus 25 days holiday + 8 bank holidays + your birthday off • Hybrid working • 8% pension • Fitness allowance, mental health support, enhanced parental pay • Volunteer days • A fun, vibrant Shoreditch office with lounge, café bar, gym & rooftop terrace. Opportunities for professional development. About us: We drive lasting change through innovative technology, expert advisory, and award-winning learning solutions. As a certified Living Wage employer recognised by Best Companies, we prioritise wellbeing, development and collaboration. Join us to lead campaigns that help organisations achieve their climate and sustainability goals at scale. If you're a campaign marketer who wants to combine strategic ownership with hands-on delivery - and use your skills to drive real climate impact at scale - we'd love to hear from you. Apply now and lead campaigns that engage people, change behaviour and support the transition to a more sustainable built environment. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jan 27, 2026
Full time
Want your marketing work to actually change how supply chains operate? This role puts you at the heart of sustainability in the built environment. You'll run funded campaigns that help businesses learn, act and improve - scaling proven sustainability programmes into new markets with real, measurable impact. Own your campaigns. See the results. Help transform how work gets done where it matters most. The Role at a Glance: Marketing CRM Campaign Manager Old Street, London office based / Hybrid Working Up to £40,000 DOE + Bonus Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike The Campaign Manager Opportunity: As Campaign Manager, you'll lead funded programme campaigns across the UK and support expansion into Ireland, Australia and the US, delivering measurable outcomes for participants, partners and funders. You'll be a CRM and marketing automation power user, running complex inbound and outbound campaigns, building lifecycle journeys and using data to drive decisions. Reporting to the CMO, you'll work closely with the content marketing lead and programme teams to ensure clean data and strong handovers. What you'll do: • Own end-to-end delivery of high-impact, multi-channel campaigns across email, social, web, events, webinars and outbound • Translate programme objectives into clear campaign strategies, timelines and success metrics • Lead flagship partner campaigns and key programme moments with confidence and accountability • Design and execute inbound and outbound campaigns using HubSpot and Force24, including segmentation, automation, workflows and lead scoring • Build and optimise participant, employer and partner journeys that drive engagement, completion and conversion • Take full ownership of campaign planning, project management, tracking, attribution and reporting dashboards • Shape creative direction by spotting trends, briefing teams and partners, and ensuring compelling, audience-led messaging • Define, track and optimise KPIs aligned to programme and funding goals, using data to continuously improve performance • Collaborate closely with programme leads, content, subject matter experts and external partners, and confidently present plans and results to senior stakeholders What we're looking for: Essential • 5+ years' experience in campaign or growth marketing roles. • Proven experience delivering complex, multi-channel campaigns end-to-end. • Advanced HubSpot, Force24, Customer.io experience (or equivalent CRM/marketing automation platform). • Strong inbound and outbound marketing track record. • Experience building and optimising lifecycle journeys. • Data-driven mindset with strong reporting and analysis skills. • Confidence working with senior stakeholders and cross-functional teams. • Highly organised, commercially aware, and outcome-focused. Desirable • Experience in sustainability, education, built environment, or skills programmes. • Experience working with funded programmes or reporting against targets. • Paid media and ABM experience. What we offer: • £40,000 + bonus plus 25 days holiday + 8 bank holidays + your birthday off • Hybrid working • 8% pension • Fitness allowance, mental health support, enhanced parental pay • Volunteer days • A fun, vibrant Shoreditch office with lounge, café bar, gym & rooftop terrace. Opportunities for professional development. About us: We drive lasting change through innovative technology, expert advisory, and award-winning learning solutions. As a certified Living Wage employer recognised by Best Companies, we prioritise wellbeing, development and collaboration. Join us to lead campaigns that help organisations achieve their climate and sustainability goals at scale. If you're a campaign marketer who wants to combine strategic ownership with hands-on delivery - and use your skills to drive real climate impact at scale - we'd love to hear from you. Apply now and lead campaigns that engage people, change behaviour and support the transition to a more sustainable built environment. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Jan 26, 2026
Full time
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Division Profile Morgan Stanley Investment Management (MSIM), together with its investment advisory affiliates, has about $1.4 trillion in assets under management or supervision. With 1,343 investment professionals worldwide and 54 offices in 25 countries, Morgan Stanley Investment Management can provide in-depth local knowledge and expertise while channelling the strength of our global presence and resources. MSIM strives to provide outstanding long term investment performance, service, and a comprehensive suite of investment management solutions to a diverse client base, which includes governments, institutions, corporations, and individuals worldwide. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. MSIM can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Global Sales & Marketing resides within MSIM. The Sales teams within Global Sales and Marketing provide client coverage across the institutional and intermediary channels. Role The UK sales team is hiring a Senior Associate / junior Vice President who will be based in London covering UK intermediary investors mainly. Specific sales coverage is expected on the UK wholesale market including wealth managers, consolidators, private banks and fund of funds. Responsibilities Develop a deep understanding of MSIM's suite of funds and investment strategies Lead the dialogue with both existing and newly acquired client relationships, in the intermediary channel, on MSIM services and products Identify, prioritise and target existing and new business opportunities for both public and private markets products to drive sales and business growth Provide input to product development and strategic direction of the sales team Represent MSIM in public as appropriate Pro actively develop relationships with other internal departments (product management, investment teams, marketing, etc.) as well as across other divisions of the Firm Maintain, create, update and report sales opportunities/pipelines/meeting notes in the CRM database Qualifications / Skills Required Performing at the Senior Associate / junior Vice President level Bachelor's degree level with a strong, proven track record in sales with intermediary clients in the UK wholesale channel Experience in selling both public and private markets investment products is a plus Excellent communication and interpersonal skills, both verbal and written Credibility to operate at a senior level within the organisation as well as across a range of external clients Strong team player, ability to collaborate with colleagues across the team, MSIM and the broader organisation A keen interest in and knowledge of the financial markets across different asset classes Outstanding commercial acumen and high degree of attention to detail Track record of being proactive, self motivated and goal oriented Entrepreneur mindset WHAT YOU CAN EXPECT FROM MORGAN STANLEY At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal Opportunities Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Jan 26, 2026
Full time
Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Division Profile Morgan Stanley Investment Management (MSIM), together with its investment advisory affiliates, has about $1.4 trillion in assets under management or supervision. With 1,343 investment professionals worldwide and 54 offices in 25 countries, Morgan Stanley Investment Management can provide in-depth local knowledge and expertise while channelling the strength of our global presence and resources. MSIM strives to provide outstanding long term investment performance, service, and a comprehensive suite of investment management solutions to a diverse client base, which includes governments, institutions, corporations, and individuals worldwide. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. MSIM can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Global Sales & Marketing resides within MSIM. The Sales teams within Global Sales and Marketing provide client coverage across the institutional and intermediary channels. Role The UK sales team is hiring a Senior Associate / junior Vice President who will be based in London covering UK intermediary investors mainly. Specific sales coverage is expected on the UK wholesale market including wealth managers, consolidators, private banks and fund of funds. Responsibilities Develop a deep understanding of MSIM's suite of funds and investment strategies Lead the dialogue with both existing and newly acquired client relationships, in the intermediary channel, on MSIM services and products Identify, prioritise and target existing and new business opportunities for both public and private markets products to drive sales and business growth Provide input to product development and strategic direction of the sales team Represent MSIM in public as appropriate Pro actively develop relationships with other internal departments (product management, investment teams, marketing, etc.) as well as across other divisions of the Firm Maintain, create, update and report sales opportunities/pipelines/meeting notes in the CRM database Qualifications / Skills Required Performing at the Senior Associate / junior Vice President level Bachelor's degree level with a strong, proven track record in sales with intermediary clients in the UK wholesale channel Experience in selling both public and private markets investment products is a plus Excellent communication and interpersonal skills, both verbal and written Credibility to operate at a senior level within the organisation as well as across a range of external clients Strong team player, ability to collaborate with colleagues across the team, MSIM and the broader organisation A keen interest in and knowledge of the financial markets across different asset classes Outstanding commercial acumen and high degree of attention to detail Track record of being proactive, self motivated and goal oriented Entrepreneur mindset WHAT YOU CAN EXPECT FROM MORGAN STANLEY At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal Opportunities Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal. You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels. Key Responsibilities Member Engagement & Community Development Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network. Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities. Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication. Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction. Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources. Participate in regional and special interest discussion suppers and represent the company at relevant events. Communications Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels. Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy. Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members Produce high-quality written and visual content for newsletters, digital channels, and marketing materials. Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership. Collaboration and Support Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement Work closely with colleagues across the team to align communications and engagement activities with company objectives Contribute ideas and feedback to support the ongoing development of the network s member services and digital platforms Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies Development of external personal network for the benefit of the company Responsibility for own ongoing personal development and learning Essential Skills and Experience Degree level qualification or equivalent experience Strong experience in engagement, communications, or marketing role, ideally within the professional services sector Excellent interpersonal and relationship building skills Strong written and verbal communication skills with experience creating impactful content Confident managing multiple projects and priorities Experience with digital communications tools, including websites, email campaigns, and social media platforms Ability to work collaboratively with colleagues and external partners Desirable Skills and Experience; Experience working in, or supporting, law firms Experience in community development or member engagement Experience of professional networks. Experience supporting events and conferences Experience of working in a small team Understanding of trends and issues affecting the legal sector and SME businesses Familiarity with CRM systems, member engagement tools and marketing measurement and analytics Familiarity with video editing software Personal Attributes; Proactive, self-motivated, organised and results-driven A collaborative, approachable team player who thrives in a community environment Passionate about building relationships and delivering exceptional service INDH
Jan 26, 2026
Full time
As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal. You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels. Key Responsibilities Member Engagement & Community Development Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network. Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities. Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication. Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction. Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources. Participate in regional and special interest discussion suppers and represent the company at relevant events. Communications Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels. Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy. Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members Produce high-quality written and visual content for newsletters, digital channels, and marketing materials. Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership. Collaboration and Support Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement Work closely with colleagues across the team to align communications and engagement activities with company objectives Contribute ideas and feedback to support the ongoing development of the network s member services and digital platforms Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies Development of external personal network for the benefit of the company Responsibility for own ongoing personal development and learning Essential Skills and Experience Degree level qualification or equivalent experience Strong experience in engagement, communications, or marketing role, ideally within the professional services sector Excellent interpersonal and relationship building skills Strong written and verbal communication skills with experience creating impactful content Confident managing multiple projects and priorities Experience with digital communications tools, including websites, email campaigns, and social media platforms Ability to work collaboratively with colleagues and external partners Desirable Skills and Experience; Experience working in, or supporting, law firms Experience in community development or member engagement Experience of professional networks. Experience supporting events and conferences Experience of working in a small team Understanding of trends and issues affecting the legal sector and SME businesses Familiarity with CRM systems, member engagement tools and marketing measurement and analytics Familiarity with video editing software Personal Attributes; Proactive, self-motivated, organised and results-driven A collaborative, approachable team player who thrives in a community environment Passionate about building relationships and delivering exceptional service INDH
Are you a MARKETING & B2B STRATEGY PROFESSIONAL? Do you have experience working in the AUTOMOTIVE INDUSTRY? This Fleet Marketing Specialist role could be an incredible next step for you! As a Fleet Marketing Specialist, you'll shape and execute fleet-focused marketing strategies that elevate brand visibility, strengthen business engagement and drive high-quality lead generation. If you're a Fleet Marketing Specialist who thrives on creativity, commercial insight and hands-on delivery, this role will give you the platform to make a measurable impact. If you think you have what it takes to move into this role, please apply below and attach your CV with any automotive or OEM experience highlighted, our recruiters will discuss this experience with you as a part of our screening process. Salary: Competitive - depending on experience and current salary Location: London Work Style: 100% Office-based Language: English Key Responsibilities As the Fleet Marketing Specialist, develop integrated fleet marketing campaigns across B2B outreach, digital channels, and event programmes. The Fleet Marketing Specialist manages agency partners and digital channels to ensure consistent, brand-aligned growth in awareness and campaign performance. Acting as the strategic Fleet Marketing Specialist, oversee fleet-related content including brochures, retailer assets, case studies and corporate presentations. Conduct structured market research to interpret fleet trends, segment behaviours and competitive positioning. Lead digital initiatives including website content, SEO optimisation, CRM-led email journeys and targeted social activity. Collaborate with sales teams to design lead-generation frameworks, continuously tracking funnel stages and campaign ROI. Organise and represent the business at fleet events, trade shows and industry conferences. Manage marketing budgets, ensuring cost-efficient delivery and measurable impact. Support cross-functional alignment with product, operations and sales to ensure cohesive fleet communication. Requirements The ideal Fleet Marketing Specialist has 2-3 years' experience in marketing, ideally within automotive, fleet or B2B environments. A successful Fleet Marketing Specialist understands B2B marketing funnels, customer acquisition strategies and lead-nurture frameworks. Proficiency in CRM systems, analytics platforms, digital tools and campaign tracking dashboards. Excellent communication, creative development and project management capability. Ability to convert insight and data into actionable marketing improvements. Organised, proactive and comfortable managing multiple deliverables at pace.
Jan 26, 2026
Full time
Are you a MARKETING & B2B STRATEGY PROFESSIONAL? Do you have experience working in the AUTOMOTIVE INDUSTRY? This Fleet Marketing Specialist role could be an incredible next step for you! As a Fleet Marketing Specialist, you'll shape and execute fleet-focused marketing strategies that elevate brand visibility, strengthen business engagement and drive high-quality lead generation. If you're a Fleet Marketing Specialist who thrives on creativity, commercial insight and hands-on delivery, this role will give you the platform to make a measurable impact. If you think you have what it takes to move into this role, please apply below and attach your CV with any automotive or OEM experience highlighted, our recruiters will discuss this experience with you as a part of our screening process. Salary: Competitive - depending on experience and current salary Location: London Work Style: 100% Office-based Language: English Key Responsibilities As the Fleet Marketing Specialist, develop integrated fleet marketing campaigns across B2B outreach, digital channels, and event programmes. The Fleet Marketing Specialist manages agency partners and digital channels to ensure consistent, brand-aligned growth in awareness and campaign performance. Acting as the strategic Fleet Marketing Specialist, oversee fleet-related content including brochures, retailer assets, case studies and corporate presentations. Conduct structured market research to interpret fleet trends, segment behaviours and competitive positioning. Lead digital initiatives including website content, SEO optimisation, CRM-led email journeys and targeted social activity. Collaborate with sales teams to design lead-generation frameworks, continuously tracking funnel stages and campaign ROI. Organise and represent the business at fleet events, trade shows and industry conferences. Manage marketing budgets, ensuring cost-efficient delivery and measurable impact. Support cross-functional alignment with product, operations and sales to ensure cohesive fleet communication. Requirements The ideal Fleet Marketing Specialist has 2-3 years' experience in marketing, ideally within automotive, fleet or B2B environments. A successful Fleet Marketing Specialist understands B2B marketing funnels, customer acquisition strategies and lead-nurture frameworks. Proficiency in CRM systems, analytics platforms, digital tools and campaign tracking dashboards. Excellent communication, creative development and project management capability. Ability to convert insight and data into actionable marketing improvements. Organised, proactive and comfortable managing multiple deliverables at pace.
