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Customer Success Manager (Enterprise) (Position located in Leeds or London, England) Leeds, United Kingdom About KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities. Responsibilities: Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives Continually assess and identify customer's SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations Maintain a high level of professionalism in the handling and managing of enterprise accounts Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Coordinate and assist your Renewal Specialist with customer renewals Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products Meet and exceed targets for performance metrics Maintain impeccable administration of your accounts in the Company's CRM Minimum Qualifications: Associate's Degree or equivalent work experience and education preferred Experience managing accounts with complex IT systems Experience managing accounts with 1000+ employees Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM Experience with Microsoft Excel and Word Experience with Gmail and Google Docs IT experience/exposure is a plus Prior experience as a Customer Success Manager SACP Certification Excellent verbal and written communications Excellent time management and organization skills Ability to build a rapport through phone calls,email and video conferencing Strong collaborative and teamwork skills Must be able to work with minimal supervision We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit . Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit No recruitment agencies, please. Create a Job Alert Interested in building your career at KnowBe4? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf How did you learn about us? Select ALL that apply. Indeed LinkedIn RepVue The Muse Googled "Top Workplaces Tampa Bay" Facebook Instagram Twitter YouTube Event AfroTech 2023 A Recruiter reached out to me Referral I am a current employee Other If selected "Events", please specify. If selected "Other", please specify. If selected "Referral", who referred you? Are you a current employee at KnowBe4? Select How well do you know us? Please select all of the following sources/tools that you have used to research KnowBe4 and learn more about us. Indeed The Muse Googled "Top Workplaces Tampa Bay" Facebook Instagram Twitter YouTube I am a current employee Other If "Other", please specify. CONSENT TO DATA PROTECTION POLICY FOR JOB APPLICANTS ("POLICY") checking below and submitting this application,(a) you acknowledge that you have read, understood, and agreed to the above linked Policy, and consent to the collection, use, and/or disclosure of your personal data by us for the purposes set out in this Policy; and(b) in the event that we have received your job application or personal data from any third party that you have been engaged with (e.g., a recruiter agency, etc.), you warrant that you have duly authorised such third party to disclose your personal data to us for the purposes set out in this Policy. Select I understand and agree that KnowBe4 does not permit the use of AI tools or assistance during the interview process. Exceptions may be made for approved reasonable accommodations (please visit to make a request). Select

We're a fast-growing consultancy at the forefront of the renewable energy transition, partnering with clients across the UK to help them achieve ambitious sustainability goals. Our work spans solar, wind, energy efficiency, and decarbonisation strategies - and we're proud to help shape a cleaner, greener future. Now, we're looking for a Customer Success Manager who's passionate about renewables, understands the value of long-term relationships, and thrives on ensuring clients receive exceptional service and results. The Role As our Customer Success Manager, you'll be the go-to contact for our clients, making sure they're supported, informed, and set up for success across every stage of their journey with us. You will: Build strong, trust-based relationships with clients across various sectors Act as the primary point of contact post-sale, ensuring smooth onboarding and delivery Proactively monitor project progress and client satisfaction Collaborate with technical teams to ensure clients' goals are met Identify opportunities for upselling or expanding our services Travel to client sites across the UK as needed (typically once or twice a month) What We're Looking For 2+ years' experience in a customer-facing role, ideally within a consultancy or renewable energy environment Excellent communication and relationship-building skills Organised, proactive, and able to juggle multiple priorities A genuine interest in sustainability and renewable energy UK-based and willing to travel occasionally to client sites What We Offer Fully remote working with flexible hours The chance to work in a mission-driven team making a tangible impact Ongoing training and development opportunities Competitive salary and benefits A collaborative, purpose-led culture where your voice matters

About Ubeya Ubeya is a leading SaaS B2B platform in the temporary work sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces. The Role We're looking for an experienced Customer Success Manager to support and grow our top-tier clients. This is a high-impact, client-facing role for someone with deep expertise in staffing or hospitality, a strong technical mindset, and hands-on experience in HR tech. You'll act as a strategic partner, helping clients maximize value, streamline operations, and drive growth - while collaborating closely with internal teams. What You'll Do Own relationships with enterprise clients, becoming their go-to partner. Drive adoption, retention, and upsells across accounts. Lead Executive Business Reviews and strategic planning sessions. Train and onboard clients on new features and best practices. Work cross-functionally to solve problems and align on goals. We're looking for Vast knowledge of the staffing orhospitalityindustries. 3+ years experience in Customer Success or Account Management in a Saas, HR tech orlarge events industry. A proven track record of growing and retaining enterprise accounts. Technically savvy with the ability to understand product functionality and client workflows. Excellent communication, relationship-building, and problem-solving skills. Why Ubeya? Join a fast-growing team shaping the future of flexible work. We move fast, think big, and value people who take ownership and drive results.

Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Customer Experience Manager UK Location: Kingston Head Office Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Surf, Domestos, CIF, Dove, Lynx, Simple, Impulse, Knorr, Hellmann's and Colman's. Faced with the daunting issues of climate change and the need for human development, we want to move towards a connected world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace". We passionately believe that by becoming the trusted Supply partner to our Customers we will grow our business faster and unlock new and exciting opportunities to drive Unilever forward. JOB PURPOSE The key purpose of the role is to drive improvements in the overall experience our Customers have when they work with Unilever, aligned to our ambition of becoming the Supplier in our industry, as perceived by our Customers. The Customer Experience Manager is responsible for leading how we work with our Customers for a given account team group or country. The role is focused on developing relationships with the senior contacts within the Customer Commercial and Supply Chain teams, leveraging these to develop joint strategic action plans. An essential element of the role is providing leadership and development to your Customer Experience Team (across both Unilever and Genpact roles). The Customer Experience Manager is responsible for monitoring the total performance of how Unilever executes our plans with our Customers across Commercial and Supply Chain, leading for process excellence, shining a light on issues and driving improvements. They are data driven in their approach, excellent at prioritization to ensure effort is spent in the areas that can add most value. The role champions the use of the latest tools and technology to deliver results. The Customer Experience Manager provides leadership on how we should segment and interact with our Customers and sets the contact strategy. By being close to Customer needs and developing strong trusting relationships with senior Customer contacts, the role identifies the areas where Unilever needs to focus and drives change in those areas in order to move us closer to our goal of becoming in the industry. The role helps others in the organisation to understand the external context and what risks / opportunities these might pose for Unilever. In this context, the Customer Experience Manager has an important input into developing the Customer Operations Strategy. This role business partners the account team or country Customer Development Director(s), providing insight and input to Customer strategy. RESPONSIBILITIES Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams. Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,) Drive the agenda to enable Unilever to become the Supplier, as measured by the Advantage Group Survey, including mastering what is important for your Customer and how this translates into the specific questions asked within the survey. Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Alongside this, the role owns the Customer contact strategy. Ensure the voice of the Customer is heard within Unilever and Genpact. Management of the team of Customer Experience Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer team (including team members working for partner organisations). Coach the team to close skills gaps across finance, Commercial, and SC knowledge. Foster an environment of team working across the Unilever and Genpact teams. Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias. Be the main contact point for the Customer Development Director(s) within the Customer Operations team. Agreeing joint improvement plans with Customer Commercial and Supply Chain teams. Work with the Customer Experience Director to develop and deliver the total Customer Operations strategic plan and maintain a cohesive department by taking responsibility outside of the account team for particular processes / projects across the department. ALL ABOUT YOU Supply Chain Mastery - A clear understanding of end-to-end Supply Chain operations, and data up and down the Supply Chain. Seeks to provide Supply Chain expertise to help create business value and achieve desired business goals. Commercial Business Understanding - understands the Customer and Unilever P&L and how the end-to-end Order to Cash cycle operates. Able to identify process improvement opportunities within the Order to Cash cycle. Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Vision Setting & Business Leadership - Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision. As part of this set high standards for the team. Externally Orientated & Proactive in Identifying Risks / Opportunities - reading the external context within the market and the pressures impacting our Customers, using this to clearly articulate to others what the growth opportunities and risks are for Unilever and driving others to plan ahead. Personal & Team Leadership - is highly motivated to make the best contribution that they can and bring out the best in others. Is able to flex their style, adjust messages and how they are delivered based on the audience and the situation. Demonstrates empathy, emotional intelligence and is able to make connections between different pieces of information. Is able to nurture and build talent. Lifelong Learner - is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas. As a leader they also encourage others to have the attitude of a lifelong learner. Process Driven - sees the value in getting things right first time, and organises ways of working to make this happen in a repeatable way. Analytical Skills - Uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent. Technology Advocate - embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team. Key Interactions Senior Customer Contacts (ensuring your team is covering all key contacts within the Customer), Customer Development Leadership Team. Logistics Managers and Director, Partner Organisation (e.g., Genpact) Leadership Team, Planning Managers and Director, Customer Experience Director, other Customer Experience Managers. NOTES About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' Location In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE . click apply for full job details

Company Description Salary : £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance Hours : 30 hours across 5 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. The Edinburgh Three Store is a modern and stylish retail space, offering the latest smartphones, accessories, and mobile services, with expert staff providing personalized assistance, located in the heart of Edinburgh's bustling city center. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement : Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence : Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement : Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency :Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration : The ability to work well within a team, contributing to a positive and high-performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being. At Three, we offer a range of benefits: A free staff handset + unlimited sim card 4.5% employer pension contribution Life assurance Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata) As a bonus, within retail, you will also receive: A Tastecard membership Money to spend with Uber Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme Opportunity to win 'Three Celebrates' monthly and annual awards Reasonable Adjustments We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process We're committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email

Role Summary Job Title: Customer Success Manager - UK Location: London, United Kingdom Reports to: Senior VP - London Salary: Competitive We are seeking a Customer Success Manager based in the UK to drive customer satisfaction, retention, and growth. In this role, you will act as a trusted advisor to our clients, ensuring they maximize the value of their Contract Lifecycle Management (CLM) software solutions. Responsibilities and Duties Set the strategic tone, direction, and supervision of how the team works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with the client's issued process, policies, and procedures. Support the customer success team to ensure quality execution that drives towards client's business objectives and key metrics. Manage customer expectations and serve as a focus point for customer issues. Increase ARR across existing accounts through the execution of growth and upsell strategies. Drive retention for each account through customer advocacy, increased usage, and adoption strategies. Travel onsite to conduct client business meetings and trainings as required. Ensure that all projects are delivered on time and within scope. Track progress of project plans to ensure customer satisfaction and escalate or resolve issues as appropriate. Manage relationships with clients and all key stakeholders, including Economic Buyers and/or Executive Sponsors. Establish and maintain relationships with third parties and vendors. Required Skills and Abilities 5+ years of experience in customer success or account management roles. Proven experience in Customer Success, Account Management, or similar client-facing roles within SaaS (required). Experience with Contract Lifecycle Management (CLM) software (required). Experience with generative AI, including liaising with leadership and navigating meetings effectively. Excellent written and verbal communication skills. Ability to travel domestically and internationally as needed. Self-starter with problem-solving skills, agility, and ability to handle ambiguity. Ability to influence through persuasion, negotiation, and consensus-building with senior leaders, customers, and stakeholders. Strong empathy for customers and understanding of their business challenges. Experience managing global service delivery operations. Familiarity with JIRA, and other engagement tools is a plus. Ability to identify risks and develop mitigation plans. Ability to thrive in a fast-paced, evolving environment with a collaborative approach. Strong understanding of customer lifecycle management and success metrics. Company Information Integreon is a trusted, global provider of legal and business solutions to leading law firms, corporations, and professional services firms. Our team of over 3,000 employees worldwide offers services that enable clients to operate more efficiently. We provide multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery. If you excel at what you do, we invite you to join our exceptional company in an exceptional role. We are One. We are On. Follow us on LinkedIn Visit us at

Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Customer Experience Manager UK Location: Kingston Head Office Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Surf, Domestos, CIF, Dove, Lynx, Simple, Impulse, Knorr, Hellmann's and Colman's. Faced with the daunting issues of climate change and the need for human development, we want to move towards a connected world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace". We passionately believe that by becoming the trusted Supply partner to our Customers we will grow our business faster and unlock new and exciting opportunities to drive Unilever forward. JOB PURPOSE The key purpose of the role is to drive improvements in the overall experience our Customers have when they work with Unilever, aligned to our ambition of becoming the Supplier in our industry, as perceived by our Customers. The Customer Experience Manager is responsible for leading how we work with our Customers for a given account team group or country. The role is focused on developing relationships with the senior contacts within the Customer Commercial and Supply Chain teams, leveraging these to develop joint strategic action plans. An essential element of the role is providing leadership and development to your Customer Experience Team (across both Unilever and Genpact roles). The Customer Experience Manager is responsible for monitoring the total performance of how Unilever executes our plans with our Customers across Commercial and Supply Chain, leading for process excellence, shining a light on issues and driving improvements. They are data driven in their approach, excellent at prioritization to ensure effort is spent in the areas that can add most value. The role champions the use of the latest tools and technology to deliver results. The Customer Experience Manager provides leadership on how we should segment and interact with our Customers and sets the contact strategy. By being close to Customer needs and developing strong trusting relationships with senior Customer contacts, the role identifies the areas where Unilever needs to focus and drives change in those areas in order to move us closer to our goal of becoming in the industry. The role helps others in the organisation to understand the external context and what risks / opportunities these might pose for Unilever. In this context, the Customer Experience Manager has an important input into developing the Customer Operations Strategy. This role business partners the account team or country Customer Development Director(s), providing insight and input to Customer strategy. RESPONSIBILITIES Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams. Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,) Drive the agenda to enable Unilever to become the Supplier, as measured by the Advantage Group Survey, including mastering what is important for your Customer and how this translates into the specific questions asked within the survey. Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Alongside this, the role owns the Customer contact strategy. Ensure the voice of the Customer is heard within Unilever and Genpact. Management of the team of Customer Experience Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer team (including team members working for partner organisations). Coach the team to close skills gaps across finance, Commercial, and SC knowledge. Foster an environment of team working across the Unilever and Genpact teams. Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias. Be the main contact point for the Customer Development Director(s) within the Customer Operations team. Agreeing joint improvement plans with Customer Commercial and Supply Chain teams. Work with the Customer Experience Director to develop and deliver the total Customer Operations strategic plan and maintain a cohesive department by taking responsibility outside of the account team for particular processes / projects across the department. ALL ABOUT YOU Supply Chain Mastery - A clear understanding of end-to-end Supply Chain operations, and data up and down the Supply Chain. Seeks to provide Supply Chain expertise to help create business value and achieve desired business goals. Commercial Business Understanding - understands the Customer and Unilever P&L and how the end-to-end Order to Cash cycle operates. Able to identify process improvement opportunities within the Order to Cash cycle. Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Vision Setting & Business Leadership - Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision. As part of this set high standards for the team. Externally Orientated & Proactive in Identifying Risks / Opportunities - reading the external context within the market and the pressures impacting our Customers, using this to clearly articulate to others what the growth opportunities and risks are for Unilever and driving others to plan ahead. Personal & Team Leadership - is highly motivated to make the best contribution that they can and bring out the best in others. Is able to flex their style, adjust messages and how they are delivered based on the audience and the situation. Demonstrates empathy, emotional intelligence and is able to make connections between different pieces of information. Is able to nurture and build talent. Lifelong Learner - is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas. As a leader they also encourage others to have the attitude of a lifelong learner. Process Driven - sees the value in getting things right first time, and organises ways of working to make this happen in a repeatable way. Analytical Skills - Uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent. Technology Advocate - embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team. Key Interactions Senior Customer Contacts (ensuring your team is covering all key contacts within the Customer), Customer Development Leadership Team. Logistics Managers and Director, Partner Organisation (e.g., Genpact) Leadership Team, Planning Managers and Director, Customer Experience Director, other Customer Experience Managers. NOTES About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' Location In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE . click apply for full job details

Town Hall 160 Whitechapel Road LONDON E1 1BJ Are you passionate about delivering exceptional customer service and being part of a dynamic team? We have an exciting opportunity for a Principal P&BC Customer Service Officer to join our Planning & Building Control Team. If you thrive in a fast-paced environment and are committed to making a positive impact, we want to hear from you! We are looking for: Leadership and Management skills: Assist in leading and managing the P&BC Customer Service team to ensure efficient, effective, and comprehensive operation of a demand management-focused Divisional Customer Engagement and Advice service. Strategic Support: Support the P&BC Customer Service Lead in developing the strategic direction of the P&BC Divisions customer engagement and advice service. What We Offer: A collaborative and supportive work environment. Opportunities for professional development and career growth. The chance to make a real difference. About You: Proven experience in customer service management. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in content management systems and document management systems. A strategic thinker with the ability to drive continuous improvement. Join us and be part of a team dedicated to delivering high-quality customer service and making a positive impact on our community. Apply now and take the next step in your career! For an informal chat, please contact Daniel Aiano via or -5394 Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect. Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough. Pending 2025/26 salary increase, advert will be updated when new salaries are released.

Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Partners & Commercial Director, you'll be involved in: Support Partner Onboarding: Assist in coordinating onboarding activities and helping new partners get started with the platform and tools. Partner Enablement: Support training sessions, update documentation, and help partners understand key features and best practices. Communication: Serve as a responsive point of contact for partner inquiries, escalating issues when necessary. Data & Reporting: Help track partner engagement, usage metrics, and feedback to support ongoing success efforts. Collaboration: Work closely with internal teams including sales, support, and marketing to ensure partners receive timely and accurate information. Process Improvement: Contribute ideas for improving partner workflows, resources, and communications based on day-to-day observations. Documentation: Maintain and update partner-facing materials such as guides, FAQs, and onboarding checklists. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. 1-2 years of experience in customer success, account management, support, or partner-facing roles (internships or part-time work considered). Strong communication and interpersonal skills. Highly organized with attention to detail. Comfortable learning new software and tools (e.g., CRM, help desk, or project management platforms). A collaborative team player with a willingness to take initiative. Passion for delivering a great partner and customer experience. Experience in a SaaS, technology, or B2B environment. Familiarity with tools like Salesforce, HubSpot, or Zendesk. What your impact and success looks like As a Partner Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: 1-Month Plan: Orientation & Foundation Goals: Understand the company's partner strategy, value proposition, and app integrations. Build foundational knowledge of tools, processes, and teams. Start the process of being the go to person for Partner, API related questions. Key Activities: Complete onboarding and internal training (tools, systems, product, CRM, AppMarket). Meet with key stakeholders (Partnerships, Product, Marketing, Sales, CSMs, Support). Review partner documentation, current integrations, and the partner lifecycle. Shadow partnership and sales calls to understand partner conversations. Gain access to and explore key platforms (Jira, Salesforce, HubSpot, AppMarket, etc.). Success Metrics: Onboarded and trained in all systems. Completed a "Partner Playbook" review. Introduced to at least 5 strategic partners or internal sponsor accounts. Documented understanding of partnership categories (tech, services, integrations). 3-Month Plan: Engagement & Contribution Goals: Begin contributing to partner management and engagement. Support internal teams and assist in execution of partner initiatives. Successfully managing all incoming Partner queries, P3,P4 ticket items include Key Activities: Support CSMs and Sales with partner insights and materials. Assist in scheduling and preparing for partner QBRs or joint campaigns. Help manage Jira/API tickets and support the Partnerships/Product sync. Track partner adoption data and user engagement using admin portal or dashboards. Assist in building partner enablement content or email marketing templates. Success Metrics: Supported 2-3 Functional or Premium partner initiatives (e.g. App support, UAT, onboarding). Contributed to a partner newsletter, enablement asset, or training doc. Presented insights from partner usage or campaign data to the team. Positive feedback from internal stakeholders on support and collaboration. 6-Month Plan: Ownership & Impact Goals: Own a segment of partners or a specific function (e.g., communications, events, reporting). Drive value and improvements in partner performance and engagement. Become the go to person for Partner, API related questions Key Activities: Manage regular partner check-ins or communications. Own the process for a specific partner-related project (e.g., AppMarket campaign, email platform rollout). Help streamline internal workflows (e.g., partner onboarding, support ticket process). Build and present a quarterly partner performance review deck. Success Metrics: Independently managing 5-10 partners or a defined function (Functional-Premium) Led execution of a campaign or internal process improvement. Contributed to a measurable increase in partner engagement, installs, or lead generation. Recognized as a reliable go-to for at least one cross-functional team. What's in it for you? We operate a Flexible Working Policy, and we would like for you to work from one of our UK offices, 1-2 days a month. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.