Looking for an experience IT Support professional to be the sole on site IT support person for around 50 users of a pharmaceutical company based on the Cambridge Science Park. This role is to work for the MSP, it is 100% office based on their clients site, Mon - Fri 9-5:30. You will do all the 1st line support, including deal with any hardware related issues and escalate more in-depth faults to the remote 2nd, 3rd line support teams. Applicants for this role must have a customer facing attitude and be confrontable and enjoy doing face to face IT support. Technically it's a MS Office, Windows environment. Must be confident with hardware: setup, configuration, printer issues etc. The role is signed off on a 3 months rolling period. This is offered at £200 per day outside of IR35.
Aug 25, 2026
Full time
Looking for an experience IT Support professional to be the sole on site IT support person for around 50 users of a pharmaceutical company based on the Cambridge Science Park. This role is to work for the MSP, it is 100% office based on their clients site, Mon - Fri 9-5:30. You will do all the 1st line support, including deal with any hardware related issues and escalate more in-depth faults to the remote 2nd, 3rd line support teams. Applicants for this role must have a customer facing attitude and be confrontable and enjoy doing face to face IT support. Technically it's a MS Office, Windows environment. Must be confident with hardware: setup, configuration, printer issues etc. The role is signed off on a 3 months rolling period. This is offered at £200 per day outside of IR35.
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 24, 2026
Full time
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Baltic Recruitment Services Ltd
North Shields, Tyne And Wear
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
Aug 22, 2026
Full time
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
If you're an IT Support Engineer who enjoys solving problems across a varied technical environment and wants a role where no two days are quite the same, this could be a good opportunity to explore. This is a fully onsite IT Support Engineer position with a large, family-owned UK home and business moving company. You'll support the day-to-day technology that keeps the business running, working across Microsoft 365, Windows environments, networking, servers, telephony, mobile devices and a wide range of hardware and software. IT Support Engineer Winchester 30,000- 40,000 Fully Onsite The Role This is an excellent opportunity to join a busy team where you'll work with a diverse group of people and across many different systems. You'll provide hands-on IT support across the business, dealing with day-to-day hardware, software and connectivity issues while also helping maintain the wider IT infrastructure. The role includes: Providing 1st, 2nd and 3rd line support to users across the business. Troubleshooting hardware, software and connectivity issues. Supporting Microsoft 365, Active Directory, Entra ID and Exchange. Managing user accounts, permissions, mail and group policies within a hybrid Microsoft environment. Supporting physical and virtual servers, storage, networking and cloud services. Working with technologies including Hyper-V, QNAP, NAKIVO and Wasabi. Supporting VOIP telephony through 3CX and mobile devices through Knox MDM. Maintaining printers, copiers, workstations and other IT assets. Carrying out system updates, patching, backups, upgrades and deployments. Monitoring network and system security, including firewalls, antivirus and endpoint protection. Responding to security alerts and investigating incidents. Maintaining IT asset inventories and technical documentation. Getting involved in the investigation, design, trial and implementation of new technologies that can improve efficiency and performance. You'll need to be comfortable working independently, managing competing priorities and working to deadlines. Strong troubleshooting skills, attention to detail and the ability to communicate effectively with people at all levels will be important. What we're looking for You'll need either: At least 24 month's IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments; or Relevant recognised IT certifications. We're looking for someone organised, flexible and self-motivated, with the confidence to use their own judgement and expertise when solving problems. The role also suits someone who wants to continue developing their troubleshooting skills while working across a broad range of technologies. The Package Monday to Friday, 8:00am-5:00pm Full-time, permanent position following successful probation 20 day's holiday plus bank holidays Pension available where applicable Occasional travel between sites may be required If you're looking for a hands-on IT support role where you can work across a broad technical environment and have a direct impact on the people using it, we'd be interested in hearing from you. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Aug 22, 2026
Full time
If you're an IT Support Engineer who enjoys solving problems across a varied technical environment and wants a role where no two days are quite the same, this could be a good opportunity to explore. This is a fully onsite IT Support Engineer position with a large, family-owned UK home and business moving company. You'll support the day-to-day technology that keeps the business running, working across Microsoft 365, Windows environments, networking, servers, telephony, mobile devices and a wide range of hardware and software. IT Support Engineer Winchester 30,000- 40,000 Fully Onsite The Role This is an excellent opportunity to join a busy team where you'll work with a diverse group of people and across many different systems. You'll provide hands-on IT support across the business, dealing with day-to-day hardware, software and connectivity issues while also helping maintain the wider IT infrastructure. The role includes: Providing 1st, 2nd and 3rd line support to users across the business. Troubleshooting hardware, software and connectivity issues. Supporting Microsoft 365, Active Directory, Entra ID and Exchange. Managing user accounts, permissions, mail and group policies within a hybrid Microsoft environment. Supporting physical and virtual servers, storage, networking and cloud services. Working with technologies including Hyper-V, QNAP, NAKIVO and Wasabi. Supporting VOIP telephony through 3CX and mobile devices through Knox MDM. Maintaining printers, copiers, workstations and other IT assets. Carrying out system updates, patching, backups, upgrades and deployments. Monitoring network and system security, including firewalls, antivirus and endpoint protection. Responding to security alerts and investigating incidents. Maintaining IT asset inventories and technical documentation. Getting involved in the investigation, design, trial and implementation of new technologies that can improve efficiency and performance. You'll need to be comfortable working independently, managing competing priorities and working to deadlines. Strong troubleshooting skills, attention to detail and the ability to communicate effectively with people at all levels will be important. What we're looking for You'll need either: At least 24 month's IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments; or Relevant recognised IT certifications. We're looking for someone organised, flexible and self-motivated, with the confidence to use their own judgement and expertise when solving problems. The role also suits someone who wants to continue developing their troubleshooting skills while working across a broad range of technologies. The Package Monday to Friday, 8:00am-5:00pm Full-time, permanent position following successful probation 20 day's holiday plus bank holidays Pension available where applicable Occasional travel between sites may be required If you're looking for a hands-on IT support role where you can work across a broad technical environment and have a direct impact on the people using it, we'd be interested in hearing from you. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Aug 21, 2026
Full time
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Aug 21, 2026
Contractor
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
3rd Line Support Engineer Ashford, Kent Up to 45,000 depending on experience Full UK Driving Licence Required Office & Client Site Travel - Are you an experienced MSP engineer who has become the person others turn to when an issue gets complicated? - Are you comfortable troubleshooting across Microsoft 365, servers, networking, firewalls and cloud environments rather than specialising in just one area? - Would you like to join a growing MSP where you can take ownership of complex technical work and get involved in a strong pipeline of upcoming projects? If so, this could be a great opportunity. The Role We are recruiting for a growing Managed Service Provider in Ashford who are looking for an experienced 3rd Line Support Engineer to strengthen their technical team. This is a senior, hands-on role supporting a varied client base across Microsoft cloud, infrastructure, networking and security. You will act as an escalation point for the wider support team, taking ownership of more complex technical issues that require deeper investigation and experience. There is also a growing pipeline of project work, so alongside BAU support you will have the opportunity to get involved in migrations, infrastructure upgrades, network deployments and Microsoft cloud projects. As a smaller MSP, they are looking for somebody comfortable getting involved wherever their technical expertise is needed rather than working within a narrowly defined remit. What You Will Be Doing Acting as a senior technical escalation point for complex client issues Troubleshooting Microsoft 365, Entra ID and hybrid environments Supporting and administering Windows Server and Active Directory environments Managing Microsoft 365 environments across multiple customer tenants Supporting Microsoft Intune, Autopilot and endpoint management Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless Configuring and troubleshooting firewalls, VPNs and security policies Supporting virtualised environments including Hyper-V, VMware and Proxmox Managing backup, disaster recovery and business continuity solutions Supporting endpoint security, MFA and EDR technologies Diagnosing complex infrastructure and performance issues Taking ownership of technical problems through to resolution Supporting and mentoring less experienced engineers when required Producing clear technical documentation and improving internal knowledge Working directly with customers to explain technical issues and recommendations Delivering and supporting infrastructure and cloud projects Attending customer sites where hands-on technical work is required Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements. What We Are Looking For We are looking for somebody with broad technical experience rather than an engineer specialising in one technology. You will ideally have: Strong 3rd Line or senior 2nd/3rd Line experience within an MSP Broad Microsoft infrastructure and Microsoft 365 knowledge Strong Windows Server and Active Directory experience Good practical knowledge of Microsoft Entra ID Experience supporting Microsoft Intune and modern device management Strong networking knowledge including VLANs, switching, routing and wireless Experience administering and troubleshooting firewalls and VPNs Experience supporting virtualised server environments Good understanding of backup, disaster recovery and security technologies Confidence investigating unfamiliar or complex technical problems Strong customer-facing communication skills The ability to work independently and take ownership of technical issues Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable. The Person This would suit somebody who enjoys being technically hands-on and likes the variety that comes with working for an MSP. You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. You do not need to know every technology the company supports. What matters more is that you have strong technical fundamentals, can troubleshoot methodically and are comfortable taking ownership when something does not immediately have an obvious answer. Additional Requirements - Full UK driving licence - Comfortable travelling to customer sites across Kent when required - Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges What Is On Offer - Salary up to 45,000 depending on experience - Commercial vehicle provided within six months - Private medical insurance after six-month probation - Private dental cover after six-month probation - Varied technical work across multiple customer environments - Opportunity to become a senior technical member of a growing MSP - Strong pipeline of upcoming infrastructure and cloud projects - Long-term progression as the technical team continues to grow
Aug 21, 2026
Full time
3rd Line Support Engineer Ashford, Kent Up to 45,000 depending on experience Full UK Driving Licence Required Office & Client Site Travel - Are you an experienced MSP engineer who has become the person others turn to when an issue gets complicated? - Are you comfortable troubleshooting across Microsoft 365, servers, networking, firewalls and cloud environments rather than specialising in just one area? - Would you like to join a growing MSP where you can take ownership of complex technical work and get involved in a strong pipeline of upcoming projects? If so, this could be a great opportunity. The Role We are recruiting for a growing Managed Service Provider in Ashford who are looking for an experienced 3rd Line Support Engineer to strengthen their technical team. This is a senior, hands-on role supporting a varied client base across Microsoft cloud, infrastructure, networking and security. You will act as an escalation point for the wider support team, taking ownership of more complex technical issues that require deeper investigation and experience. There is also a growing pipeline of project work, so alongside BAU support you will have the opportunity to get involved in migrations, infrastructure upgrades, network deployments and Microsoft cloud projects. As a smaller MSP, they are looking for somebody comfortable getting involved wherever their technical expertise is needed rather than working within a narrowly defined remit. What You Will Be Doing Acting as a senior technical escalation point for complex client issues Troubleshooting Microsoft 365, Entra ID and hybrid environments Supporting and administering Windows Server and Active Directory environments Managing Microsoft 365 environments across multiple customer tenants Supporting Microsoft Intune, Autopilot and endpoint management Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless Configuring and troubleshooting firewalls, VPNs and security policies Supporting virtualised environments including Hyper-V, VMware and Proxmox Managing backup, disaster recovery and business continuity solutions Supporting endpoint security, MFA and EDR technologies Diagnosing complex infrastructure and performance issues Taking ownership of technical problems through to resolution Supporting and mentoring less experienced engineers when required Producing clear technical documentation and improving internal knowledge Working directly with customers to explain technical issues and recommendations Delivering and supporting infrastructure and cloud projects Attending customer sites where hands-on technical work is required Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements. What We Are Looking For We are looking for somebody with broad technical experience rather than an engineer specialising in one technology. You will ideally have: Strong 3rd Line or senior 2nd/3rd Line experience within an MSP Broad Microsoft infrastructure and Microsoft 365 knowledge Strong Windows Server and Active Directory experience Good practical knowledge of Microsoft Entra ID Experience supporting Microsoft Intune and modern device management Strong networking knowledge including VLANs, switching, routing and wireless Experience administering and troubleshooting firewalls and VPNs Experience supporting virtualised server environments Good understanding of backup, disaster recovery and security technologies Confidence investigating unfamiliar or complex technical problems Strong customer-facing communication skills The ability to work independently and take ownership of technical issues Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable. The Person This would suit somebody who enjoys being technically hands-on and likes the variety that comes with working for an MSP. You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. You do not need to know every technology the company supports. What matters more is that you have strong technical fundamentals, can troubleshoot methodically and are comfortable taking ownership when something does not immediately have an obvious answer. Additional Requirements - Full UK driving licence - Comfortable travelling to customer sites across Kent when required - Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges What Is On Offer - Salary up to 45,000 depending on experience - Commercial vehicle provided within six months - Private medical insurance after six-month probation - Private dental cover after six-month probation - Varied technical work across multiple customer environments - Opportunity to become a senior technical member of a growing MSP - Strong pipeline of upcoming infrastructure and cloud projects - Long-term progression as the technical team continues to grow
Morson Technical Services are currently seeking an Aircraft HUMS Controller to be based at RNAS Yeovilton on a permanent basis. JOB PURPOSE, ACTIVITIES AND TASKS - The Wildcat HUMS Controller is responsible to the RNAS Yeovilton Wildcat MTP for the provision of Wildcat Vibration analysis (VA) and Wildcat Health Usage Monitoring System (HUMS) support through control of the Vibration Health Usage Centre (VHUC). Provisioning of level 2 advice to Wildcat squadrons, LWPT, 1710 NAS and Engineering Management on Wildcat HUMs aircraft health, transmission vibration monitoring, aircraft vibration and RTB diagnostic matters and associated VA equipment in accordance with MAM-P. Reporting of any potential vibration issues to engineering management highlighted through 2nd level or 3rd level data analysis IAW MAM-P and AP101C-1500-2(NA)1 SPS 004. Employing or supervising the use of specialist vibration collection and analysis techniques in accordance with CIETP Chap 18 The maintenance and control of Wildcat aircraft vibration histories IAW MAM-P Chap 5.4 and 5.5 and AP101C-1500-2(NA)1 SPS 004 for: Vibration test results Vibration and Health monitoring trends HUMs incremental feedback to level 1 users HUC specialist liaison with VA agencies, LWPT and industry for Wildcat aircraft, IAW MAMP-01, Chap 5.5 Processing and passing Wildcat annual Cockpit Voice and Flight Data Recording (CVFDR) downloads to a body nominated by Wildcat PT IAW AP101C-1500-2(NA)1 SPS 004 for analysis of correct recording and CV validity. Informing end user as to status of their aircraft and any rectification required. Notifying Engineering Management of any inconsistencies or inaccuracies in VA equipment or software, or other problems affecting the completion of the VA task. The physical security of the VCC/HUC and security and control of all publications, soft data backups, VA databases, VA data transfer devices, VA aircraft equipment, VA IT systems and associated equipment and all VA documentation held in accordance with JSP440. Control of all VCC and HUMS equipment, software standards specially including: Administration and control of Helicopter Vibration Control Ground Station (HVGS) database for Wildcat and the forwarding of any significant data (MIG). Administration and control of existing VA data transfer media and procedures in accordance with JSP 440. Control and co-ordinating the holding, maintenance and rectification of Unit VA equipment. Attend HUMs system and policy development Working Groups as the Wildcat representative. Assist 1st, 2nd, and 3rd line engineering effort by carrying out Wildcat aircraft VA tasking when VCC / HUC VA primary tasks permit. Notify relevant Engineering Management of any aircraft or equipment fault of a serious nature that might warrant a fleet check or further reporting action, or of any VA events that is likely to render Army aircraft off-state . Practice and promote a culture of continuous improvement. Ensuring the positive promotion of Flight Safety and Human Factors awareness. Ensuring compliance with the Equal Opportunity and Diversity legislation and HSE procedures. Platform Continuing Airworthiness. As contracted, work under the airworthiness directives issued by the Wildcat PT and the respective FLC Continuing Airworthiness Management organisation (CAMOs). The WIST Engineering HUC Controller has an additional role to support the relevant FLC CAMO function iaw their respective Continuing Airworthiness Management Expositions (CAME s). KNOWLEDGE SKILLS AND EXPERIENCE - Qualified to at least ONC in aeronautical engineering having served an aviation engineering apprenticeship and have worked as a manager in military aviation engineering with 3rd signature authorisation level experience for at least 2 years, or (where no ONC or equivalent is held) with relevant experience to 3rd signature level authorisation, with a minimum 5 years experience. Successfully completed the necessary HUMS courses to demonstrate competency in: HUMS Awareness HUMS Admin HUMS Analysis A full HUMS understanding of: First Level - Operating Units Second Level - HUC A full understanding of all aspects of Military aircraft engineering and documentation. A full understanding of Military aircraft operation in base and field locations. Current and competent in the use of GOLDesp.
Aug 18, 2026
Full time
Morson Technical Services are currently seeking an Aircraft HUMS Controller to be based at RNAS Yeovilton on a permanent basis. JOB PURPOSE, ACTIVITIES AND TASKS - The Wildcat HUMS Controller is responsible to the RNAS Yeovilton Wildcat MTP for the provision of Wildcat Vibration analysis (VA) and Wildcat Health Usage Monitoring System (HUMS) support through control of the Vibration Health Usage Centre (VHUC). Provisioning of level 2 advice to Wildcat squadrons, LWPT, 1710 NAS and Engineering Management on Wildcat HUMs aircraft health, transmission vibration monitoring, aircraft vibration and RTB diagnostic matters and associated VA equipment in accordance with MAM-P. Reporting of any potential vibration issues to engineering management highlighted through 2nd level or 3rd level data analysis IAW MAM-P and AP101C-1500-2(NA)1 SPS 004. Employing or supervising the use of specialist vibration collection and analysis techniques in accordance with CIETP Chap 18 The maintenance and control of Wildcat aircraft vibration histories IAW MAM-P Chap 5.4 and 5.5 and AP101C-1500-2(NA)1 SPS 004 for: Vibration test results Vibration and Health monitoring trends HUMs incremental feedback to level 1 users HUC specialist liaison with VA agencies, LWPT and industry for Wildcat aircraft, IAW MAMP-01, Chap 5.5 Processing and passing Wildcat annual Cockpit Voice and Flight Data Recording (CVFDR) downloads to a body nominated by Wildcat PT IAW AP101C-1500-2(NA)1 SPS 004 for analysis of correct recording and CV validity. Informing end user as to status of their aircraft and any rectification required. Notifying Engineering Management of any inconsistencies or inaccuracies in VA equipment or software, or other problems affecting the completion of the VA task. The physical security of the VCC/HUC and security and control of all publications, soft data backups, VA databases, VA data transfer devices, VA aircraft equipment, VA IT systems and associated equipment and all VA documentation held in accordance with JSP440. Control of all VCC and HUMS equipment, software standards specially including: Administration and control of Helicopter Vibration Control Ground Station (HVGS) database for Wildcat and the forwarding of any significant data (MIG). Administration and control of existing VA data transfer media and procedures in accordance with JSP 440. Control and co-ordinating the holding, maintenance and rectification of Unit VA equipment. Attend HUMs system and policy development Working Groups as the Wildcat representative. Assist 1st, 2nd, and 3rd line engineering effort by carrying out Wildcat aircraft VA tasking when VCC / HUC VA primary tasks permit. Notify relevant Engineering Management of any aircraft or equipment fault of a serious nature that might warrant a fleet check or further reporting action, or of any VA events that is likely to render Army aircraft off-state . Practice and promote a culture of continuous improvement. Ensuring the positive promotion of Flight Safety and Human Factors awareness. Ensuring compliance with the Equal Opportunity and Diversity legislation and HSE procedures. Platform Continuing Airworthiness. As contracted, work under the airworthiness directives issued by the Wildcat PT and the respective FLC Continuing Airworthiness Management organisation (CAMOs). The WIST Engineering HUC Controller has an additional role to support the relevant FLC CAMO function iaw their respective Continuing Airworthiness Management Expositions (CAME s). KNOWLEDGE SKILLS AND EXPERIENCE - Qualified to at least ONC in aeronautical engineering having served an aviation engineering apprenticeship and have worked as a manager in military aviation engineering with 3rd signature authorisation level experience for at least 2 years, or (where no ONC or equivalent is held) with relevant experience to 3rd signature level authorisation, with a minimum 5 years experience. Successfully completed the necessary HUMS courses to demonstrate competency in: HUMS Awareness HUMS Admin HUMS Analysis A full HUMS understanding of: First Level - Operating Units Second Level - HUC A full understanding of all aspects of Military aircraft engineering and documentation. A full understanding of Military aircraft operation in base and field locations. Current and competent in the use of GOLDesp.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team. The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects. Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services. Please note that this is a permanent role based onsite at our Hoddesdon office. About our role 3rd Line Infrastructure Operations Provide expert 3rd Line support across the ICT infrastructure estate. Act as the escalation point for complex incidents, service requests and technical issues. Monitor, maintain and support Microsoft cloud and on-premise infrastructure. Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams. Provide technical guidance and mentoring where appropriate. Produce clear technical documentation and support knowledge sharing across the team. About you You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement. You'll have: Demonstrable experience in 2nd and 3rd Line Infrastructure Support. Strong experience supporting Microsoft 365, Windows Server, Azure and Intune. Excellent PowerShell scripting skills, with experience automating operational tasks. Experience with Microsoft Power Automate and/or the Power Platform. Experience managing Active Directory and Microsoft Entra ID. Knowledge of endpoint management, device deployment and configuration. Experience working within ITIL-based support environments. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management skills. A proactive approach with a passion for continual improvement. Desirable Skills Python or Bash scripting. Microsoft Graph API. Azure Automation or Azure Functions. Infrastructure as Code (Ansible, Terraform or similar). Experience with monitoring and alerting platforms. Experience supporting virtualisation technologies. Knowledge of CI/CD principles and DevOps practices. Project delivery experience. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Jul 30, 2026
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team. The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects. Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services. Please note that this is a permanent role based onsite at our Hoddesdon office. About our role 3rd Line Infrastructure Operations Provide expert 3rd Line support across the ICT infrastructure estate. Act as the escalation point for complex incidents, service requests and technical issues. Monitor, maintain and support Microsoft cloud and on-premise infrastructure. Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams. Provide technical guidance and mentoring where appropriate. Produce clear technical documentation and support knowledge sharing across the team. About you You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement. You'll have: Demonstrable experience in 2nd and 3rd Line Infrastructure Support. Strong experience supporting Microsoft 365, Windows Server, Azure and Intune. Excellent PowerShell scripting skills, with experience automating operational tasks. Experience with Microsoft Power Automate and/or the Power Platform. Experience managing Active Directory and Microsoft Entra ID. Knowledge of endpoint management, device deployment and configuration. Experience working within ITIL-based support environments. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management skills. A proactive approach with a passion for continual improvement. Desirable Skills Python or Bash scripting. Microsoft Graph API. Azure Automation or Azure Functions. Infrastructure as Code (Ansible, Terraform or similar). Experience with monitoring and alerting platforms. Experience supporting virtualisation technologies. Knowledge of CI/CD principles and DevOps practices. Project delivery experience. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Senior IT Technician West Midlands 38,000 - 45,000 Monday - Friday We're recruiting on behalf of a well-established engineering and manufacturing group for a Senior IT Technician to take ownership of IT infrastructure across two manufacturing sites in the West Midlands. This is a varied, hands-on role where you'll be responsible for maintaining and developing the IT environment while supporting around 120 users across both sites. You'll split your time between locations in West Bromwich and Willenhall, working closely with all areas of the business to ensure systems remain secure, reliable and fit for purpose. The Role You'll be responsible for: Managing Windows Server environments, Active Directory and Microsoft 365 Supporting Azure/Entra ID, Intune and Exchange Online Maintaining network infrastructure including firewalls, VPNs, VLANs and Wi-Fi Providing 2nd and 3rd line technical support Leading cybersecurity initiatives including MFA, patch management and endpoint protection Managing backups, disaster recovery and system resilience Delivering infrastructure improvement projects and upgrades Working with third-party IT suppliers and managing hardware procurement Supporting ERP/MRP systems within a manufacturing environment Producing IT documentation and promoting best practice across the business What We're Looking For You'll ideally have: At least 5 years' experience in IT Infrastructure Previous experience in a Senior or Lead IT position Strong Microsoft 365 and Windows Server administration skills Active Directory, Azure/Entra ID and Intune experience Good networking knowledge (TCP/IP, DNS, DHCP, VPNs, Firewalls) Experience supporting manufacturing or engineering businesses (desirable) Excellent troubleshooting and communication skills A full UK driving licence as travel between sites is required. If you're looking for a role where you'll have real ownership of the IT environment rather than simply providing support, we'd love to hear from you.
Jul 29, 2026
Full time
Senior IT Technician West Midlands 38,000 - 45,000 Monday - Friday We're recruiting on behalf of a well-established engineering and manufacturing group for a Senior IT Technician to take ownership of IT infrastructure across two manufacturing sites in the West Midlands. This is a varied, hands-on role where you'll be responsible for maintaining and developing the IT environment while supporting around 120 users across both sites. You'll split your time between locations in West Bromwich and Willenhall, working closely with all areas of the business to ensure systems remain secure, reliable and fit for purpose. The Role You'll be responsible for: Managing Windows Server environments, Active Directory and Microsoft 365 Supporting Azure/Entra ID, Intune and Exchange Online Maintaining network infrastructure including firewalls, VPNs, VLANs and Wi-Fi Providing 2nd and 3rd line technical support Leading cybersecurity initiatives including MFA, patch management and endpoint protection Managing backups, disaster recovery and system resilience Delivering infrastructure improvement projects and upgrades Working with third-party IT suppliers and managing hardware procurement Supporting ERP/MRP systems within a manufacturing environment Producing IT documentation and promoting best practice across the business What We're Looking For You'll ideally have: At least 5 years' experience in IT Infrastructure Previous experience in a Senior or Lead IT position Strong Microsoft 365 and Windows Server administration skills Active Directory, Azure/Entra ID and Intune experience Good networking knowledge (TCP/IP, DNS, DHCP, VPNs, Firewalls) Experience supporting manufacturing or engineering businesses (desirable) Excellent troubleshooting and communication skills A full UK driving licence as travel between sites is required. If you're looking for a role where you'll have real ownership of the IT environment rather than simply providing support, we'd love to hear from you.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
May 31, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
This is the first point of contact for managed services clients. You will log, triage, and resolve everyday support requests across a mixed estate of Apple and Windows devices, keep clients updated, and escalate more complex issues to our 2nd and 3rd line engineers. It is a great role for someone early in their IT career who wants hands on exposure to enterprise tooling across multiple client environm click apply for full job details
May 30, 2026
Full time
This is the first point of contact for managed services clients. You will log, triage, and resolve everyday support requests across a mixed estate of Apple and Windows devices, keep clients updated, and escalate more complex issues to our 2nd and 3rd line engineers. It is a great role for someone early in their IT career who wants hands on exposure to enterprise tooling across multiple client environm click apply for full job details
Senior IT Engineer (3rd Line) This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal developm click apply for full job details
May 29, 2026
Full time
Senior IT Engineer (3rd Line) This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal developm click apply for full job details
Baltic Recruitment Services Ltd
North Shields, Tyne And Wear
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions ac click apply for full job details
May 29, 2026
Full time
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions ac click apply for full job details
Infrastructure, Security, IT Support Engineer, 2nd, 3rd line IT Support Engineer, 2nd, 3rd line, Security, infrastructure Our client, a leading marketing organization, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and click apply for full job details
May 28, 2026
Contractor
Infrastructure, Security, IT Support Engineer, 2nd, 3rd line IT Support Engineer, 2nd, 3rd line, Security, infrastructure Our client, a leading marketing organization, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and click apply for full job details
IT Support Engineer, 2nd, 3rd line, Security, infrastructure Our client, a leading marketing organization, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and Windows platform testing click apply for full job details
May 27, 2026
Contractor
IT Support Engineer, 2nd, 3rd line, Security, infrastructure Our client, a leading marketing organization, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and Windows platform testing click apply for full job details
Access Engineer, IT Support Engineer, 2nd, 3rd line, Security, infrastructure, Shared Access, PAM, AD Our client, a leading marketing organisation, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and Windows platform click apply for full job details
May 27, 2026
Contractor
Access Engineer, IT Support Engineer, 2nd, 3rd line, Security, infrastructure, Shared Access, PAM, AD Our client, a leading marketing organisation, is looking to hire an experienced Infrastructure Engineer to maintain and secure core identity and Windows platform services. This will include full ownership of Active Directory account administration, Privileged Access Management and Windows platform click apply for full job details
My client is an established IT managed service provider with multiple offices in the UK. They seek an experienced IT Helpdesk Support Engineer to provide 2nd Line technical support to a growing client base of SMEs. Role: Provide remote 2nd Line IT Support via phone / email Once the technical issue is identified you will talk the user through the steps required to resolve it or escalate it to the 3rd click apply for full job details
May 26, 2026
Full time
My client is an established IT managed service provider with multiple offices in the UK. They seek an experienced IT Helpdesk Support Engineer to provide 2nd Line technical support to a growing client base of SMEs. Role: Provide remote 2nd Line IT Support via phone / email Once the technical issue is identified you will talk the user through the steps required to resolve it or escalate it to the 3rd click apply for full job details
Location: Radcliffe (Head Office) + travel to customer sites across the Northwest My client is looking for an experienced 2nd / 3rd Line Support Engineer to join a growing and well-established MSP, supporting a wide portfolio of schools and commercial clients across the Northwest. This role is primarily based at the head office in Radcliffe, with regular travel to customer sites when required click apply for full job details
May 26, 2026
Full time
Location: Radcliffe (Head Office) + travel to customer sites across the Northwest My client is looking for an experienced 2nd / 3rd Line Support Engineer to join a growing and well-established MSP, supporting a wide portfolio of schools and commercial clients across the Northwest. This role is primarily based at the head office in Radcliffe, with regular travel to customer sites when required click apply for full job details
Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client's offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you'll be the first point of contact for technical issues across a diverse client base. You'll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: Previous experience in a 1st Line or Service Desk role, within a commercial setting Proficient with Windows 10/11 and Microsoft Office 365. Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin. Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools Excellent communication and problem-solving skills with a customer-first mindset. A drive to learn, develop, and progress within a technical environment. The salary for this role ranges from £28,000 to £32,000 depending on experience.
May 26, 2026
Full time
Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client's offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you'll be the first point of contact for technical issues across a diverse client base. You'll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: Previous experience in a 1st Line or Service Desk role, within a commercial setting Proficient with Windows 10/11 and Microsoft Office 365. Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin. Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools Excellent communication and problem-solving skills with a customer-first mindset. A drive to learn, develop, and progress within a technical environment. The salary for this role ranges from £28,000 to £32,000 depending on experience.
