Toyota Financial Services, KINTO and KINTO JOIN
Epsom, Surrey
Toyota Financial Service UK are looking for an experienced Collections Portfolio / Effectiveness Manager to join the Customer Outcomes department. The Collections Portfolio Manager is responsible for optimising the performance of the end-to-end collections portfolio, ensuring sustainable arrears reduction, strong customer outcomes, and full regulatory compliance. The role balances commercial performance with customer-centric treatment strategies, supporting long-term portfolio health and aligning to Consumer Duty principles. Role & Key Responsibilities: Portfolio Performance & Strategy: Own and manage the performance of the collections portfolio across all delinquency stages (early arrears through to recoveries). Produce MI and Data showing key hotspots, areas of improvement and potential future areas of risk Develop and implement collections strategies to reduce arrears, minimise losses, and improve cure rates. Analyse disposal proceeds against forecast residual values, identifying trends, risks and improvement opportunities. Analyse actual vehicle disposal proceeds against forecast residual values, investigating variances and recommending actions to optimise performance. Track and report on write-off and voluntary termination activity, assessing financial impacts and emerging trends. Continuously monitor key performance metrics (roll rates, liquidation rates, NPA, loss rates) and identify emerging risks or opportunities. Provide insight-led recommendations to optimise segmentation, treatment paths, and customer engagement strategies. Customer Outcomes & Consumer Duty: Ensure all collections activity delivers fair and appropriate customer outcomes, particularly for vulnerable customers. Embed Consumer Duty principles across all portfolio strategies and interventions. Monitor outcomes testing and QA results to ensure strategies are delivering good customer outcomes and meeting regulatory expectations. Balance sustainable collections performance with appropriate forbearance and affordability-driven solutions. Regulatory & Risk Management: Ensure adherence to FCA regulations, including CONC and Consumer Duty requirements. Work closely with Risk and Compliance to assess and approve strategy changes. Identify and mitigate conduct and operational risks within the collections portfolio. Support regulatory submissions, audits, and reviews where required. Data, Analytics & Insight: Leverage portfolio data to drive insight-led decision making. Partner with analytics teams to develop predictive models, segmentation strategies, and treatment effectiveness analysis. Track and report on portfolio trends, customer behaviours, and emerging risks. Lead the development of MI packs for senior leadership, ensuring clear and actionable insight. Strategy Implementation & Change: Translate strategy into operational execution, working closely with Business Performance Manager and Customer Care Hub leaders and change teams. Support the design and delivery of collections transformation initiatives (e.g. digital engagement, automation, new treatment paths). Ensure robust testing, governance, and post-implementation reviews for all strategy changes. Stakeholder Management: Build strong relationships across Operations, Risk, Compliance, Finance, and Transformation teams. Act as the key point of contact for portfolio performance and collections strategy. Influence senior stakeholders through clear, data-driven insight and recommendations. What you'll get to own: End-to-end performance of the collections portfolio, from early arrears through to recoveries. Collections strategy and treatment optimisation, using data to improve arrears, cure rates, losses and customer outcomes. Portfolio insight and recommendations, identifying trends, risks, hotspots and opportunities for improvement. Residual value, write-off and voluntary termination performance, assessing financial impact and driving better outcomes. Fair customer outcomes and regulatory alignment, ensuring activity supports Consumer Duty and FCA expectations. Key Experience & Skills: Essential: Advanced Microsoft Excel skills, including pivot tables, lookups, complex formulas and data analysis. Significant experience in collections strategy and portfolio management within financial services (motor finance strongly desired). Strong analytical and numerical skills with the ability to interpret large datasets and identify trends. Experience of segmentation, strategy design, and optimisation across collections lifecycle. Experience producing management information (MI), dashboards and performance reporting. Excellent stakeholder management and influencing skills at all levels. Knowledge of portfolio performance metrics, forecasting techniques and risk analysis. Ability to perform data validation, reconciliation and quality assurance activities. Excellent attention to detail and problem-solving skills Experience with Power BI, Tableau or similar data visualisation tools. Desirable: Regulated Motor Finance experience Experience supporting or leading transformation or change initiatives. Experience using SQL to extract, manipulate and analyse data Attributes & Behaviours: Analytical thinker with the ability to interpret complex data, identify trends and draw meaningful conclusions. Commercially aware, understanding the impact of portfolio performance on profitability, risk and customer outcomes. Attention to detail, producing accurate analysis and reporting whilst maintaining high standards of quality. Proactive and curious, seeking to understand root causes and identify opportunities for improvement. Problem solver, able to assess issues objectively and recommend practical, evidence-based solutions. Customer-focused, considering customer outcomes alongside financial and operational performance. Collaborative, building effective relationships across Finance, Risk, Collections, Customer Care, Credit and Vehicle Re-marketing teams. Strong communicator, capable of translating complex data into clear, actionable insights for a range of audiences. Continuous improvement mindset, challenging existing processes and identifying opportunities to enhance reporting, controls and portfolio performance. Adaptable and resilient, working effectively in a fast-paced environment with changing priorities. At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Access to attractive car schemes for you (& your family) for Toyota & Lexus cars Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). Generous annual leave of 25 days which increases with service and holiday purchase option Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services Employee Assistance Program Eye tests Onsite gym, Sports and Social Club, & flu jabs to keep you healthy Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion. Dress for your day policy to make you feel comfortable at work Eco HQ, free parking & restaurant Two volunteering days per year Reward gateway voucher discounts Flexible working scheme and we welcome flexible working conversations at interview Regular 121s with your manager, a personal development review (PReview) each quarter A wide range of learning & development opportunities including Linked In Learning courses £250 contribution towards you learning something new outside of work Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
Aug 26, 2026
Full time
Toyota Financial Service UK are looking for an experienced Collections Portfolio / Effectiveness Manager to join the Customer Outcomes department. The Collections Portfolio Manager is responsible for optimising the performance of the end-to-end collections portfolio, ensuring sustainable arrears reduction, strong customer outcomes, and full regulatory compliance. The role balances commercial performance with customer-centric treatment strategies, supporting long-term portfolio health and aligning to Consumer Duty principles. Role & Key Responsibilities: Portfolio Performance & Strategy: Own and manage the performance of the collections portfolio across all delinquency stages (early arrears through to recoveries). Produce MI and Data showing key hotspots, areas of improvement and potential future areas of risk Develop and implement collections strategies to reduce arrears, minimise losses, and improve cure rates. Analyse disposal proceeds against forecast residual values, identifying trends, risks and improvement opportunities. Analyse actual vehicle disposal proceeds against forecast residual values, investigating variances and recommending actions to optimise performance. Track and report on write-off and voluntary termination activity, assessing financial impacts and emerging trends. Continuously monitor key performance metrics (roll rates, liquidation rates, NPA, loss rates) and identify emerging risks or opportunities. Provide insight-led recommendations to optimise segmentation, treatment paths, and customer engagement strategies. Customer Outcomes & Consumer Duty: Ensure all collections activity delivers fair and appropriate customer outcomes, particularly for vulnerable customers. Embed Consumer Duty principles across all portfolio strategies and interventions. Monitor outcomes testing and QA results to ensure strategies are delivering good customer outcomes and meeting regulatory expectations. Balance sustainable collections performance with appropriate forbearance and affordability-driven solutions. Regulatory & Risk Management: Ensure adherence to FCA regulations, including CONC and Consumer Duty requirements. Work closely with Risk and Compliance to assess and approve strategy changes. Identify and mitigate conduct and operational risks within the collections portfolio. Support regulatory submissions, audits, and reviews where required. Data, Analytics & Insight: Leverage portfolio data to drive insight-led decision making. Partner with analytics teams to develop predictive models, segmentation strategies, and treatment effectiveness analysis. Track and report on portfolio trends, customer behaviours, and emerging risks. Lead the development of MI packs for senior leadership, ensuring clear and actionable insight. Strategy Implementation & Change: Translate strategy into operational execution, working closely with Business Performance Manager and Customer Care Hub leaders and change teams. Support the design and delivery of collections transformation initiatives (e.g. digital engagement, automation, new treatment paths). Ensure robust testing, governance, and post-implementation reviews for all strategy changes. Stakeholder Management: Build strong relationships across Operations, Risk, Compliance, Finance, and Transformation teams. Act as the key point of contact for portfolio performance and collections strategy. Influence senior stakeholders through clear, data-driven insight and recommendations. What you'll get to own: End-to-end performance of the collections portfolio, from early arrears through to recoveries. Collections strategy and treatment optimisation, using data to improve arrears, cure rates, losses and customer outcomes. Portfolio insight and recommendations, identifying trends, risks, hotspots and opportunities for improvement. Residual value, write-off and voluntary termination performance, assessing financial impact and driving better outcomes. Fair customer outcomes and regulatory alignment, ensuring activity supports Consumer Duty and FCA expectations. Key Experience & Skills: Essential: Advanced Microsoft Excel skills, including pivot tables, lookups, complex formulas and data analysis. Significant experience in collections strategy and portfolio management within financial services (motor finance strongly desired). Strong analytical and numerical skills with the ability to interpret large datasets and identify trends. Experience of segmentation, strategy design, and optimisation across collections lifecycle. Experience producing management information (MI), dashboards and performance reporting. Excellent stakeholder management and influencing skills at all levels. Knowledge of portfolio performance metrics, forecasting techniques and risk analysis. Ability to perform data validation, reconciliation and quality assurance activities. Excellent attention to detail and problem-solving skills Experience with Power BI, Tableau or similar data visualisation tools. Desirable: Regulated Motor Finance experience Experience supporting or leading transformation or change initiatives. Experience using SQL to extract, manipulate and analyse data Attributes & Behaviours: Analytical thinker with the ability to interpret complex data, identify trends and draw meaningful conclusions. Commercially aware, understanding the impact of portfolio performance on profitability, risk and customer outcomes. Attention to detail, producing accurate analysis and reporting whilst maintaining high standards of quality. Proactive and curious, seeking to understand root causes and identify opportunities for improvement. Problem solver, able to assess issues objectively and recommend practical, evidence-based solutions. Customer-focused, considering customer outcomes alongside financial and operational performance. Collaborative, building effective relationships across Finance, Risk, Collections, Customer Care, Credit and Vehicle Re-marketing teams. Strong communicator, capable of translating complex data into clear, actionable insights for a range of audiences. Continuous improvement mindset, challenging existing processes and identifying opportunities to enhance reporting, controls and portfolio performance. Adaptable and resilient, working effectively in a fast-paced environment with changing priorities. At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Access to attractive car schemes for you (& your family) for Toyota & Lexus cars Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). Generous annual leave of 25 days which increases with service and holiday purchase option Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services Employee Assistance Program Eye tests Onsite gym, Sports and Social Club, & flu jabs to keep you healthy Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion. Dress for your day policy to make you feel comfortable at work Eco HQ, free parking & restaurant Two volunteering days per year Reward gateway voucher discounts Flexible working scheme and we welcome flexible working conversations at interview Regular 121s with your manager, a personal development review (PReview) each quarter A wide range of learning & development opportunities including Linked In Learning courses £250 contribution towards you learning something new outside of work Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
SOX Tester and Financial Controls (equivalent senior manager level - sole contributor) Qualified accountant From Big 4 or Top 60 Practice auditing FS clients (banks, commodities, brokerage, investment banks, traders), strong SOX Client Details Global Brokerage house with expanding digital lines Solid leadership team, long term vision Description SOX Tester and Financial Controls City of London - 3x days a week in office Brokerage - financial services Build and maintain relationships with control owners and key stakeholders across Risk, Treasury, Finance, Operations, and Revenue-Generating Business Functions, developing a strong understanding of business activities and operational processes Review and assess internal control activities across multiple business areas, including: - Maintaining process documentation and control frameworks to ensure compliance with internal control and regulatory requirements - Reviewing and testing controls to assess design and operating effectiveness through ongoing monitoring and periodic evaluation - Supporting the implementation, monitoring, and validation of controls designed to mitigate financial reporting risks and strengthen the control environment Perform scheduled testing of financial control activities relating to balance sheet and profit-and-loss processes, ensuring control owners appropriately consider: - Compliance with internal control requirements, including end-user computing controls, information used in controls, and management review controls The adequacy of systems, processes, and governance arrangements supporting financial reporting and regulatory compliance Support annual internal control and compliance testing activities, including application-level controls, third-party assurance reporting, key technology-dependent controls, and coordination with relevant technology and operational teams Act as a role model by demonstrating high standards of integrity, professionalism, and ethical conduct Comply with the organisation's Code of Conduct and all relevant policies and procedures Maintain awareness of and adherence to internal policies relevant to the role and associated responsibilities Escalate policy breaches, control deficiencies, and compliance concerns through appropriate channels Promptly identify and escalate risk events and incidents Contribute to risk management, governance, and control enhancement initiatives as required Profile SOX Tester and Financial Controls City of London - 3x days a week in office Brokerage - financial services Experience with Internal or external audit preferable as it pertains to SOX compliance - and PCAOB auditing standards Big 4 Audit or Top 60 Practice - working with relevant Bank, Investment Bank, Capital Markets, Brokerage, Trading clients Qualified Accountant Job Offer Base from 75,000 to 100,000 Exceptional company benefits package (will disclose on application) Competitive bonus scheme
Aug 25, 2026
Full time
SOX Tester and Financial Controls (equivalent senior manager level - sole contributor) Qualified accountant From Big 4 or Top 60 Practice auditing FS clients (banks, commodities, brokerage, investment banks, traders), strong SOX Client Details Global Brokerage house with expanding digital lines Solid leadership team, long term vision Description SOX Tester and Financial Controls City of London - 3x days a week in office Brokerage - financial services Build and maintain relationships with control owners and key stakeholders across Risk, Treasury, Finance, Operations, and Revenue-Generating Business Functions, developing a strong understanding of business activities and operational processes Review and assess internal control activities across multiple business areas, including: - Maintaining process documentation and control frameworks to ensure compliance with internal control and regulatory requirements - Reviewing and testing controls to assess design and operating effectiveness through ongoing monitoring and periodic evaluation - Supporting the implementation, monitoring, and validation of controls designed to mitigate financial reporting risks and strengthen the control environment Perform scheduled testing of financial control activities relating to balance sheet and profit-and-loss processes, ensuring control owners appropriately consider: - Compliance with internal control requirements, including end-user computing controls, information used in controls, and management review controls The adequacy of systems, processes, and governance arrangements supporting financial reporting and regulatory compliance Support annual internal control and compliance testing activities, including application-level controls, third-party assurance reporting, key technology-dependent controls, and coordination with relevant technology and operational teams Act as a role model by demonstrating high standards of integrity, professionalism, and ethical conduct Comply with the organisation's Code of Conduct and all relevant policies and procedures Maintain awareness of and adherence to internal policies relevant to the role and associated responsibilities Escalate policy breaches, control deficiencies, and compliance concerns through appropriate channels Promptly identify and escalate risk events and incidents Contribute to risk management, governance, and control enhancement initiatives as required Profile SOX Tester and Financial Controls City of London - 3x days a week in office Brokerage - financial services Experience with Internal or external audit preferable as it pertains to SOX compliance - and PCAOB auditing standards Big 4 Audit or Top 60 Practice - working with relevant Bank, Investment Bank, Capital Markets, Brokerage, Trading clients Qualified Accountant Job Offer Base from 75,000 to 100,000 Exceptional company benefits package (will disclose on application) Competitive bonus scheme
Feltham, Middlesex, United Kingdom Guildford, Surrey, United Kingdom Basingstoke, Hampshire, United Kingdom Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role You will be central to the highly collaborative Services South team; based across the Heathrow office primarily. Your role will be at the heart of our high performing team, using your skills and expertise to help us continue driving forward in terms of both technical quality and service efficiency; whilst leading the teams senior engineers in their day to day project management activities. What you'll be doing: Leadership: Leading and mentoring design team members, ensuring effective communication and coordination across multidisciplinary design teams. Driving collaboration between MEP, structural and architectural disciplines to deliver coordinated, compliant and technically robust design solutions aligned with programme, budget and quality expectations. Design Management: Developing and managing design delivery plans, including design programmes, deliverables, and review stages. Leading the setup and coordination of design scopes, managing design inputs within Task 99 structures, and ensuring appropriate allocation of time and resources across design activities and deliverables. Technical & Design Performance: Supporting the monitoring of design effort against programme and budget, working closely with project and commercial teams to track design progress, resource utilisation, and alignment with cost constraints. Contributing to monthly project reviews with a focus on design performance and risks. Business Development: Supporting tender bids from a technical and design management perspective, including development of design methodologies, programmes, and resourcing strategies. Collaborating with wider WSP teams to bring in specialist capability and support integrated design solutions across opportunities. Client Relations: Building and maintaining relationships with client technical teams, contractors, and stakeholders. Communicating design intent clearly, responding to technical queries, and aligning design outputs with client requirements to support effective and coordinated delivery. Compliance & Assurance: Supporting design governance processes, including design reviews, coordination checks, and stage gate requirements. Contributing to compliance with relevant standards, Heathrow requirements, and internal quality processes, while maintaining clear documentation of design decisions and changes. Your Team Our team is comprised of approximately 60 engineers working across the Mechanical, Electrical and Public Health specialisms Our team is split across our Brighton, Southampton, Heathrow, Basingstoke and Guildford offices giving the flexibility or work in either location on any given day. Many of our team choose to alternate the office they work in to suit personal and client needs. As part of our team, you would be working on some of our major projects predominantly at Heathrow Airport. This will be as part of a multi-disciplinary offering and so experience in building services, structural and civil engineering disciplines will be an advantage. You will be reporting to our Director that manages the various Frameworks at London Heathrow. You will be able to utilise graduate, assistant, senior and principal engineers in supporting roles around you, as well as dedicated BIM and Sustainability specialists to contribute to the successful delivery of your projects. What we will be looking for you to demonstrate Extensive experience in design management within the Building Services sector, within aviation or similarly complex, regulated environments. Experience in leading and coordinating multidisciplinary design
Aug 25, 2026
Full time
Feltham, Middlesex, United Kingdom Guildford, Surrey, United Kingdom Basingstoke, Hampshire, United Kingdom Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role You will be central to the highly collaborative Services South team; based across the Heathrow office primarily. Your role will be at the heart of our high performing team, using your skills and expertise to help us continue driving forward in terms of both technical quality and service efficiency; whilst leading the teams senior engineers in their day to day project management activities. What you'll be doing: Leadership: Leading and mentoring design team members, ensuring effective communication and coordination across multidisciplinary design teams. Driving collaboration between MEP, structural and architectural disciplines to deliver coordinated, compliant and technically robust design solutions aligned with programme, budget and quality expectations. Design Management: Developing and managing design delivery plans, including design programmes, deliverables, and review stages. Leading the setup and coordination of design scopes, managing design inputs within Task 99 structures, and ensuring appropriate allocation of time and resources across design activities and deliverables. Technical & Design Performance: Supporting the monitoring of design effort against programme and budget, working closely with project and commercial teams to track design progress, resource utilisation, and alignment with cost constraints. Contributing to monthly project reviews with a focus on design performance and risks. Business Development: Supporting tender bids from a technical and design management perspective, including development of design methodologies, programmes, and resourcing strategies. Collaborating with wider WSP teams to bring in specialist capability and support integrated design solutions across opportunities. Client Relations: Building and maintaining relationships with client technical teams, contractors, and stakeholders. Communicating design intent clearly, responding to technical queries, and aligning design outputs with client requirements to support effective and coordinated delivery. Compliance & Assurance: Supporting design governance processes, including design reviews, coordination checks, and stage gate requirements. Contributing to compliance with relevant standards, Heathrow requirements, and internal quality processes, while maintaining clear documentation of design decisions and changes. Your Team Our team is comprised of approximately 60 engineers working across the Mechanical, Electrical and Public Health specialisms Our team is split across our Brighton, Southampton, Heathrow, Basingstoke and Guildford offices giving the flexibility or work in either location on any given day. Many of our team choose to alternate the office they work in to suit personal and client needs. As part of our team, you would be working on some of our major projects predominantly at Heathrow Airport. This will be as part of a multi-disciplinary offering and so experience in building services, structural and civil engineering disciplines will be an advantage. You will be reporting to our Director that manages the various Frameworks at London Heathrow. You will be able to utilise graduate, assistant, senior and principal engineers in supporting roles around you, as well as dedicated BIM and Sustainability specialists to contribute to the successful delivery of your projects. What we will be looking for you to demonstrate Extensive experience in design management within the Building Services sector, within aviation or similarly complex, regulated environments. Experience in leading and coordinating multidisciplinary design
Ever tried building a tax function that keeps pace with an acquisitive, multi-entity business? Based in our London office and reporting to the Corporate Finance Director within Group Finance, this is an opportunity to take ownership of tax compliance, governance & treasury-related tax matters across one of the UK's largest property services groups. You'll work independently day to day, partnering with senior stakeholders across the business while using external specialist support only where genuinely required. This role sits at the centre of key business decisions. From acquisitions and integrations through to tax risk management, VAT advisory work and process improvement, you'll help ensure the Group remains compliant, commercially informed and positioned to make better decisions through strong tax governance and practical advice. What you'll be doing Taking ownership of the Group's corporation tax & VAT compliance obligations, ensuring accurate filings, reporting & statutory compliance. Managing tax computations, group relief claims, tax disclosures and tax accounting under UK GAAP. Strengthening tax controls, governance frameworks & documentation to reduce risk and improve consistency across multiple entities. Providing commercially focused tax advice that supports business decisions and identifies opportunities to improve tax efficiency. Leading on VAT advisory matters, exemptions, compliance requirements & VAT grouping arrangements. Overseeing property tax matters including SDLT checks, CIS application, capital allowances support & Option to Tax records. Supporting acquisitions by leading the internal tax workstream, reviewing risks, coordinating due diligence activity & integrating new entities into the compliance framework. Managing relationships with HMRC, external advisers & auditors while maintaining a strong compliance profile. Owning key governance processes including the tax risk register, SAO requirements & Corporate Criminal Offence compliance. Driving tax process improvements, enhancing reporting capabilities and building tax awareness across finance & operational teams. What you'll need We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: A recognised tax or accounting qualification such as CTA, ACA or ACCA. Strong experience operating within large, complex listed or PE-backed organisations. Expert knowledge of UK corporate tax, VAT and broader tax governance requirements. The ability to work autonomously, proactively identify risks & opportunities and deliver outcomes with minimal oversight. Strong stakeholder management skills with the confidence to influence senior leaders and explain technical concepts clearly. Experience improving and standardising tax processes across multiple entities while managing competing priorities. Here's what you can look forward to At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as: Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health Free, confidential counselling through our Employee Assistance Programme Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme Cut your commute's carbon footprint with our Cycle2Work Scheme Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles Recognition for length of service, marked with special days & celebrations A pension scheme to help you build towards retirement Funded professional qualifications to back your development & career growth Regular company socials, because we work hard & socialise even harder We're reviewing applications as they are received. At Lomond Group, we are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and communities and are dedicated to ensuring fair & accessible recruitment practices.
Aug 25, 2026
Full time
Ever tried building a tax function that keeps pace with an acquisitive, multi-entity business? Based in our London office and reporting to the Corporate Finance Director within Group Finance, this is an opportunity to take ownership of tax compliance, governance & treasury-related tax matters across one of the UK's largest property services groups. You'll work independently day to day, partnering with senior stakeholders across the business while using external specialist support only where genuinely required. This role sits at the centre of key business decisions. From acquisitions and integrations through to tax risk management, VAT advisory work and process improvement, you'll help ensure the Group remains compliant, commercially informed and positioned to make better decisions through strong tax governance and practical advice. What you'll be doing Taking ownership of the Group's corporation tax & VAT compliance obligations, ensuring accurate filings, reporting & statutory compliance. Managing tax computations, group relief claims, tax disclosures and tax accounting under UK GAAP. Strengthening tax controls, governance frameworks & documentation to reduce risk and improve consistency across multiple entities. Providing commercially focused tax advice that supports business decisions and identifies opportunities to improve tax efficiency. Leading on VAT advisory matters, exemptions, compliance requirements & VAT grouping arrangements. Overseeing property tax matters including SDLT checks, CIS application, capital allowances support & Option to Tax records. Supporting acquisitions by leading the internal tax workstream, reviewing risks, coordinating due diligence activity & integrating new entities into the compliance framework. Managing relationships with HMRC, external advisers & auditors while maintaining a strong compliance profile. Owning key governance processes including the tax risk register, SAO requirements & Corporate Criminal Offence compliance. Driving tax process improvements, enhancing reporting capabilities and building tax awareness across finance & operational teams. What you'll need We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: A recognised tax or accounting qualification such as CTA, ACA or ACCA. Strong experience operating within large, complex listed or PE-backed organisations. Expert knowledge of UK corporate tax, VAT and broader tax governance requirements. The ability to work autonomously, proactively identify risks & opportunities and deliver outcomes with minimal oversight. Strong stakeholder management skills with the confidence to influence senior leaders and explain technical concepts clearly. Experience improving and standardising tax processes across multiple entities while managing competing priorities. Here's what you can look forward to At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as: Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health Free, confidential counselling through our Employee Assistance Programme Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme Cut your commute's carbon footprint with our Cycle2Work Scheme Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles Recognition for length of service, marked with special days & celebrations A pension scheme to help you build towards retirement Funded professional qualifications to back your development & career growth Regular company socials, because we work hard & socialise even harder We're reviewing applications as they are received. At Lomond Group, we are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and communities and are dedicated to ensuring fair & accessible recruitment practices.
Career Opportunities: Senior Finance Manager (527893) Requisition ID527893-Posted08/18/2026-Infrastructure Products Group-Hydro International-Full Time-Finance & Accounting-United Kingdom Country: United Kingdom Req ID: 527893 Job Type: Full Time Workplace Type: Hybrid Seniority Level: Mid-Senior Level Location: Clevedon, North Somerset Join Hydro International and Make an Impact Hydro International, a CRH company, is a leading global provider of advanced products, services and expertise that help municipal, industrial and construction customers improve water management processes, enhance operational performance and reduce environmental impact. With over 40 years of engineering excellence, our solutions help reduce flood risk, improve water treatment and protect the environment in more than 40 countries worldwide. We are seeking an experienced and commercially minded Senior Finance Manager to join our Hydro Services business. This is a key leadership role that will partner with the Services Leadership Team, driving performance, supporting strategic growth initiatives and ensuring robust financial governance across the business. What You'll Be Doing As Senior Finance Manager, you will: Lead all financial activities for the Services business, providing insight and challenge to support growth and value creation. Own and continuously improve financial controls and governance, ensuring balance sheet integrity. Deliver monthly, quarterly and annual financial reporting with meaningful analysis and performance insights. Coordinate budgeting and forecasting processes, challenging assumptions and driving accountability. Support statutory reporting, tax compliance and audit activities. Partner with senior business leaders to drive financial performance and informed decision-making. Lead the development of business cases for capital expenditure and investment opportunities. Act as a key finance advisor during business-wide ERP implementation projects. Manage and develop a Management Accountant, fostering a high-performing finance team. About You We're looking for someone who: Holds a recognised accounting qualification (ACA, ACCA or CIMA). Brings a strong financial accounting background and excellent technical expertise. Has experience driving business performance through insightful financial reporting and analysis. Is confident influencing and constructively challenging senior stakeholders. Thrives in a fast-paced environment and can manage competing priorities. Possesses excellent relationship-building and communication skills. Has strong Excel skills and experience with ERP systems, Power BI and Microsoft Office applications. 25 days annual leave plus bank holidays Annual discretionary bonus 2x life assurance Tarmac Rewards employee discounts platform YuLife wellbeing and rewards app Opportunities for professional development and career progression within a global organisation The chance to contribute to sustainable solutions that make a real environmental difference What Hydro International Offers You A culture that values opportunity for growth, development, and internal promotion Highly competitive salary package Comprehensive secondary benefits Significant contribution to your pension plan Excellent opportunities to develop and progress with a global organization CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community. Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work. Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal. We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.
Aug 25, 2026
Full time
Career Opportunities: Senior Finance Manager (527893) Requisition ID527893-Posted08/18/2026-Infrastructure Products Group-Hydro International-Full Time-Finance & Accounting-United Kingdom Country: United Kingdom Req ID: 527893 Job Type: Full Time Workplace Type: Hybrid Seniority Level: Mid-Senior Level Location: Clevedon, North Somerset Join Hydro International and Make an Impact Hydro International, a CRH company, is a leading global provider of advanced products, services and expertise that help municipal, industrial and construction customers improve water management processes, enhance operational performance and reduce environmental impact. With over 40 years of engineering excellence, our solutions help reduce flood risk, improve water treatment and protect the environment in more than 40 countries worldwide. We are seeking an experienced and commercially minded Senior Finance Manager to join our Hydro Services business. This is a key leadership role that will partner with the Services Leadership Team, driving performance, supporting strategic growth initiatives and ensuring robust financial governance across the business. What You'll Be Doing As Senior Finance Manager, you will: Lead all financial activities for the Services business, providing insight and challenge to support growth and value creation. Own and continuously improve financial controls and governance, ensuring balance sheet integrity. Deliver monthly, quarterly and annual financial reporting with meaningful analysis and performance insights. Coordinate budgeting and forecasting processes, challenging assumptions and driving accountability. Support statutory reporting, tax compliance and audit activities. Partner with senior business leaders to drive financial performance and informed decision-making. Lead the development of business cases for capital expenditure and investment opportunities. Act as a key finance advisor during business-wide ERP implementation projects. Manage and develop a Management Accountant, fostering a high-performing finance team. About You We're looking for someone who: Holds a recognised accounting qualification (ACA, ACCA or CIMA). Brings a strong financial accounting background and excellent technical expertise. Has experience driving business performance through insightful financial reporting and analysis. Is confident influencing and constructively challenging senior stakeholders. Thrives in a fast-paced environment and can manage competing priorities. Possesses excellent relationship-building and communication skills. Has strong Excel skills and experience with ERP systems, Power BI and Microsoft Office applications. 25 days annual leave plus bank holidays Annual discretionary bonus 2x life assurance Tarmac Rewards employee discounts platform YuLife wellbeing and rewards app Opportunities for professional development and career progression within a global organisation The chance to contribute to sustainable solutions that make a real environmental difference What Hydro International Offers You A culture that values opportunity for growth, development, and internal promotion Highly competitive salary package Comprehensive secondary benefits Significant contribution to your pension plan Excellent opportunities to develop and progress with a global organization CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community. Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work. Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal. We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.
Compliance Manager, Higher Education, permanent, London, onsite working, £44,000-£48,000 Leading Higher Education provider in the Arts and Performance World is recruiting for a Risk, Governance & Estates Compliance Manager. This role is an involved and key role coordinating and maintaining the organisation's approach to risk, governance, compliance, and estates-related health & safety, ensuring systems, processes, and records are robust, consistent, and effective. Working closely with the Heads of Operations and Estates, you will ensure policies are in place, compliance activity is well managed and there is a clear framework in place for assurance. You will also look for opportunities for best practice and continuous improvement. The main responsibilities of the Compliance Manager are: Maintain and oversee Health & Safety documentation, records, and systems Log, track, and monitor actions arising from H&S audits, Fire risk assessments, Incident investigations, Compliance inspections Maintain training records and oversee the H&S training matrix Support onboarding of new staff by coordinating H&S system access and training Track and maintain statutory inspection schedules and certification, including fire safety, water hygiene, LOLER, and PUWER Support the Estates function in maintaining accurate compliance and asset records Maintain fire safety documentation, evacuation records, and drill logs Monitor and track remedial works arising from inspections and risk assessments Maintain and improve compliance tracking systems and data accuracy Produce regular reports, dashboards, and KPIs for senior stakeholders, including Board and Committees Ensure clear audit trails and documentation are in place to support inspections Identify opportunities to improve processes, systems, and reporting Work collaboratively with departments to ensure compliance responsibilities are clear and manageable. Support the Group Operations Director with additional governance, risk, and compliance coordination requirements Draft and coordinate reports, briefings, and papers as required Promote Equality, Diversity and Inclusion in all activities Comply with GDPR, Health & Safety, and organisational policies Person specification and skills. You have: IOSH Managing Safely, or equivalent Health & Safety qualification as a minimum If you have NEBOSH qualification that would be an advantage Experience in Education, Arts or Performance related venues would be an advantage Experience in a governance, compliance, risk, or operational coordination role Understanding of Risk registers and governance processes, Health & Safety and statutory compliance, Audit and compliance tracking Experience managing documentation, systems, and reporting Experience working across teams and coordinating multiple stakeholders Strong organisational and coordination skills and excellent written and verbal communication Ability to track actions, manage deadlines, and escalate issues plus good analytical and problem-solving skills Confident working with data, reports, and systems and developing dashboards and reports Microsoft Office Highly organised and detail-oriented with a strong sense of ownership and accountability Collaborative and approachable and calm under pressure If you have experience training in audit, risk management or compliance frameworks and a facilities or estates related qualification that would be an advantage. This is a great opportunity, apply now. Due to the large number of applications that we receive, only shortlisted applicants will be contacted. Val Wade Recruitment are actively looking for applicants from underrepresented communities, and pride ourselves as an equal opportunities' employer and agency.
Aug 25, 2026
Full time
Compliance Manager, Higher Education, permanent, London, onsite working, £44,000-£48,000 Leading Higher Education provider in the Arts and Performance World is recruiting for a Risk, Governance & Estates Compliance Manager. This role is an involved and key role coordinating and maintaining the organisation's approach to risk, governance, compliance, and estates-related health & safety, ensuring systems, processes, and records are robust, consistent, and effective. Working closely with the Heads of Operations and Estates, you will ensure policies are in place, compliance activity is well managed and there is a clear framework in place for assurance. You will also look for opportunities for best practice and continuous improvement. The main responsibilities of the Compliance Manager are: Maintain and oversee Health & Safety documentation, records, and systems Log, track, and monitor actions arising from H&S audits, Fire risk assessments, Incident investigations, Compliance inspections Maintain training records and oversee the H&S training matrix Support onboarding of new staff by coordinating H&S system access and training Track and maintain statutory inspection schedules and certification, including fire safety, water hygiene, LOLER, and PUWER Support the Estates function in maintaining accurate compliance and asset records Maintain fire safety documentation, evacuation records, and drill logs Monitor and track remedial works arising from inspections and risk assessments Maintain and improve compliance tracking systems and data accuracy Produce regular reports, dashboards, and KPIs for senior stakeholders, including Board and Committees Ensure clear audit trails and documentation are in place to support inspections Identify opportunities to improve processes, systems, and reporting Work collaboratively with departments to ensure compliance responsibilities are clear and manageable. Support the Group Operations Director with additional governance, risk, and compliance coordination requirements Draft and coordinate reports, briefings, and papers as required Promote Equality, Diversity and Inclusion in all activities Comply with GDPR, Health & Safety, and organisational policies Person specification and skills. You have: IOSH Managing Safely, or equivalent Health & Safety qualification as a minimum If you have NEBOSH qualification that would be an advantage Experience in Education, Arts or Performance related venues would be an advantage Experience in a governance, compliance, risk, or operational coordination role Understanding of Risk registers and governance processes, Health & Safety and statutory compliance, Audit and compliance tracking Experience managing documentation, systems, and reporting Experience working across teams and coordinating multiple stakeholders Strong organisational and coordination skills and excellent written and verbal communication Ability to track actions, manage deadlines, and escalate issues plus good analytical and problem-solving skills Confident working with data, reports, and systems and developing dashboards and reports Microsoft Office Highly organised and detail-oriented with a strong sense of ownership and accountability Collaborative and approachable and calm under pressure If you have experience training in audit, risk management or compliance frameworks and a facilities or estates related qualification that would be an advantage. This is a great opportunity, apply now. Due to the large number of applications that we receive, only shortlisted applicants will be contacted. Val Wade Recruitment are actively looking for applicants from underrepresented communities, and pride ourselves as an equal opportunities' employer and agency.
Summary of Main Duties and Objectives of the Job: Assist in managing crisis response and advocacy teams. Provide case oversight and ensure adherence to advocacy standards. Support safeguarding and risk management processes. Monitor service performance and prepare reports. Deputise for the Group Manager when required. Support the Group Manager to : Ensure services meet contractual, legal, and quality standards, including safeguarding, GDPR, and clinical governance. Monitor and evaluate service performance, using data and feedback to inform improvements. Ensure services are delivered within budget and collaborate with the Finance Manager on financial planning and reporting. Contribute to the strategic development of Advocacy & Crisis Prevention services, identifying opportunities for innovation and growth. Support tendering and funding applications, working with colleagues to develop compelling proposals. Build and maintain relationships with commissioners, funders, and community partners. Support the professional development of staff and volunteers through supervision, appraisal, and training. Work with HR and senior colleagues to identify training needs and promote wellbeing in the workplace. Lead safeguarding practice within the group, ensuring robust policies and procedures are in place. Identify and manage risks, reporting to senior leadership as required. Ensure service users are meaningfully involved in the design and delivery of services. Promote services through outreach, networking, and partnership working to reach underserved communities. Prepare reports for internal and external stakeholders, including the Board of Trustees. Represent Rochdale and District Mind at external meetings, forums, and events. General principles for all Mind staff: 1. To promote the empowerment of people who experience mental health and emotional wellbeing issues and to help them speak out. 2. To support the active participation of mental health and emotional wellbeing service users in the services they receive. 3. To practice anti-discriminatory behaviour and to adhere to Rochdale and District Mind's objectives and policies in the delivery of all its services. These responsibilities are subject to annual review and may need to be adjusted in line with service developments. Person Specification Experience Experience in crisis intervention or advocacy services. Supervisory experience. Skills & Abilities- Strong leadership and team management skills. Strong organisational and interpersonal skills. Excellent communication and interpersonal skills. Ability to work strategically and operationally. Skilled in safeguarding and risk management Ability to design and implement outreach strategies Knowledge Knowledge of relevant legislation (Mental Health Act, Care Act). Understanding of mental health and wellbeing issues. Knowledge of clinical governance and therapeutic frameworks. Awareness of equality, diversity, and inclusion in service delivery. Familiarity with GDPR and other compliance requirements. Values & Approach Commitment to Rochdale and District Mind's values. Person-centred and trauma-informed approach. Commitment to anti-discriminatory practice and service user empowerment. Qualifications- Relevant qualification in advocacy , psychotherapy, psychology, social work, or related field (or equivalent experience).
Aug 25, 2026
Full time
Summary of Main Duties and Objectives of the Job: Assist in managing crisis response and advocacy teams. Provide case oversight and ensure adherence to advocacy standards. Support safeguarding and risk management processes. Monitor service performance and prepare reports. Deputise for the Group Manager when required. Support the Group Manager to : Ensure services meet contractual, legal, and quality standards, including safeguarding, GDPR, and clinical governance. Monitor and evaluate service performance, using data and feedback to inform improvements. Ensure services are delivered within budget and collaborate with the Finance Manager on financial planning and reporting. Contribute to the strategic development of Advocacy & Crisis Prevention services, identifying opportunities for innovation and growth. Support tendering and funding applications, working with colleagues to develop compelling proposals. Build and maintain relationships with commissioners, funders, and community partners. Support the professional development of staff and volunteers through supervision, appraisal, and training. Work with HR and senior colleagues to identify training needs and promote wellbeing in the workplace. Lead safeguarding practice within the group, ensuring robust policies and procedures are in place. Identify and manage risks, reporting to senior leadership as required. Ensure service users are meaningfully involved in the design and delivery of services. Promote services through outreach, networking, and partnership working to reach underserved communities. Prepare reports for internal and external stakeholders, including the Board of Trustees. Represent Rochdale and District Mind at external meetings, forums, and events. General principles for all Mind staff: 1. To promote the empowerment of people who experience mental health and emotional wellbeing issues and to help them speak out. 2. To support the active participation of mental health and emotional wellbeing service users in the services they receive. 3. To practice anti-discriminatory behaviour and to adhere to Rochdale and District Mind's objectives and policies in the delivery of all its services. These responsibilities are subject to annual review and may need to be adjusted in line with service developments. Person Specification Experience Experience in crisis intervention or advocacy services. Supervisory experience. Skills & Abilities- Strong leadership and team management skills. Strong organisational and interpersonal skills. Excellent communication and interpersonal skills. Ability to work strategically and operationally. Skilled in safeguarding and risk management Ability to design and implement outreach strategies Knowledge Knowledge of relevant legislation (Mental Health Act, Care Act). Understanding of mental health and wellbeing issues. Knowledge of clinical governance and therapeutic frameworks. Awareness of equality, diversity, and inclusion in service delivery. Familiarity with GDPR and other compliance requirements. Values & Approach Commitment to Rochdale and District Mind's values. Person-centred and trauma-informed approach. Commitment to anti-discriminatory practice and service user empowerment. Qualifications- Relevant qualification in advocacy , psychotherapy, psychology, social work, or related field (or equivalent experience).
Perfect Personnel Ltd
Astwood Bank, Worcestershire
Perfect Personnel are currently supporting a client who is seeking an expreinced HR Advisor who is looking to take their next step in their career progressing to a HR Manager over time. You will work at their depot in Redditch, Worcetershire. Job Purpose: The HR Advisor will provide professional, proactive HR support to operational managers and employees across the Redditch site. This role is responsible for delivering expert guidance on employee relations matters, ensuring compliance with employment legislation and industry standards and supporting the consistent and effective application of HR policies, procedures and best practice. Working closely with operational managers in a fast-paced warehouse environment, the HR Advisor will be responsible for fostering a positive, inclusive, and high performing culture across the site. The role will partner with leaders to encourage effective people management practices, drive employee engagement and create an environment where colleagues feel valued, supported, and motivated to perform at their best. Key Tasks / Responsibilities: Act as the first point of contact for all HR queries at the dedicated site, along with providing ad hoc support to other sites across the business as required. Support and manage the HR Officer, providing guidance, coaching, and development to ensure effective delivery of HR services. Partner with operational leaders to deliver workforce plans aligned to business objectives. Support organisational change initiatives, restructuring, and business transformation projects. Manage a diverse and complex caseload of employee relations matters, ensuring timely, fair, and legally compliant outcomes. Provide expert, pragmatic advice to managers and senior stakeholders across the full spectrum of ER activity, including grievances, disciplinary processes, performance management, absence, capability, probation, flexible working, and conduct issues, in line with organisational values. Support managers in leading investigations and formal hearings, ensuring processes are transparent, well documented, and compliant with employment law and best practice. Draft clear, consistent, and legally sound outcome letters, reports, and related communications. Facilitate mediation and informal resolution, escalating complex or high risk matters appropriately. Manage complex and sensitive cases, including long term sickness absence and ill health capability, supporting management with implementing any reasonable adjustments recommended by Occupational Health. Support managers in the consistent application of absence and performance policies, providing coaching to build confidence and capability. Contribute to the development, review and implementation of people policies and procedures. Coach and develop managers in effective people management, strengthening leadership capability and accountability. Support recruitment activities as required, working collaboratively with hiring managers and the wider People Team. Maintain accurate and compliant HR records in line with GDPR, governance, and internal controls. Promote employee wellbeing through proactive guidance, contributing to a positive and supportive workplace culture.
Aug 25, 2026
Full time
Perfect Personnel are currently supporting a client who is seeking an expreinced HR Advisor who is looking to take their next step in their career progressing to a HR Manager over time. You will work at their depot in Redditch, Worcetershire. Job Purpose: The HR Advisor will provide professional, proactive HR support to operational managers and employees across the Redditch site. This role is responsible for delivering expert guidance on employee relations matters, ensuring compliance with employment legislation and industry standards and supporting the consistent and effective application of HR policies, procedures and best practice. Working closely with operational managers in a fast-paced warehouse environment, the HR Advisor will be responsible for fostering a positive, inclusive, and high performing culture across the site. The role will partner with leaders to encourage effective people management practices, drive employee engagement and create an environment where colleagues feel valued, supported, and motivated to perform at their best. Key Tasks / Responsibilities: Act as the first point of contact for all HR queries at the dedicated site, along with providing ad hoc support to other sites across the business as required. Support and manage the HR Officer, providing guidance, coaching, and development to ensure effective delivery of HR services. Partner with operational leaders to deliver workforce plans aligned to business objectives. Support organisational change initiatives, restructuring, and business transformation projects. Manage a diverse and complex caseload of employee relations matters, ensuring timely, fair, and legally compliant outcomes. Provide expert, pragmatic advice to managers and senior stakeholders across the full spectrum of ER activity, including grievances, disciplinary processes, performance management, absence, capability, probation, flexible working, and conduct issues, in line with organisational values. Support managers in leading investigations and formal hearings, ensuring processes are transparent, well documented, and compliant with employment law and best practice. Draft clear, consistent, and legally sound outcome letters, reports, and related communications. Facilitate mediation and informal resolution, escalating complex or high risk matters appropriately. Manage complex and sensitive cases, including long term sickness absence and ill health capability, supporting management with implementing any reasonable adjustments recommended by Occupational Health. Support managers in the consistent application of absence and performance policies, providing coaching to build confidence and capability. Contribute to the development, review and implementation of people policies and procedures. Coach and develop managers in effective people management, strengthening leadership capability and accountability. Support recruitment activities as required, working collaboratively with hiring managers and the wider People Team. Maintain accurate and compliant HR records in line with GDPR, governance, and internal controls. Promote employee wellbeing through proactive guidance, contributing to a positive and supportive workplace culture.
Tinnitus UK is looking for an experienced, ambitious and highly organised Operations Manager to join our senior team and play a key role in the leadership and future development of the charity. You will work closely with our CEO, Board of Trustees and colleagues across the organisation to help turn our ambitions into action and ensure Tinnitus UK has the strong foundations, systems and ways of working it needs to succeed and to best support people living with tinnitus, and those who support them. You will be an important link between the staff team and Board, bringing insight, challenge and practical solutions to organisational decision-making. You will lead and develop a small team, build strong relationships with external partners and suppliers, and take ownership of a broad portfolio spanning finance, governance, people, systems, risk, compliance and organisational improvement. We are looking for someone who enjoys making organisations work better: someone who can see the bigger picture while also making sure the detail is right. You will be comfortable moving between strategic conversations with the CEO and Trustees and the practical work required to make things happen. You do not need to be an expert in tinnitus. What matters is that you share our values, are motivated by our purpose and want to use your operational leadership to help Tinnitus UK achieve more for people affected by tinnitus. About the role As Operations Manager, you will provide leadership across Tinnitus UK's internal operations, ensuring we have robust systems, financial oversight, governance, people processes and infrastructure in place to deliver our strategy. Working closely with the CEO, you will translate organisational priorities into effective plans and ways of working. You will help create clarity across the organisation, identify risks and opportunities, make sure decisions are followed through and drive continuous improvement. You will also play an important role in ensuring that Tinnitus UK is ready for the future: improving organisational resilience, strengthening our infrastructure and helping us develop the capacity to grow our reach and impact. About you We are looking for an experienced operations professional who enjoys making organisations work better and wants to take significant responsibility within a national charity. You will be proactive, solutions-focused and comfortable bringing structure to complexity. You can see the bigger picture while making sure the detail is right, manage competing priorities and take ownership of work through to delivery. You will be confident working with colleagues at all levels, from supporting and developing your team to discussing finance, governance and organisational priorities with the CEO and Trustees. You will build trusted relationships with external partners and suppliers and be comfortable offering constructive challenge when needed. You will bring experience across a number of areas including organisational operations, financial management, project and change management, governance and risk, people management, suppliers and contracts, and organisational systems or CRM platforms. Experience within the charity sector, membership organisations, digital transformation, events or professional education would be valuable, as would experience working closely with a CEO, senior leadership team or Board. Most importantly, you will be collaborative, pragmatic and dependable, with the confidence to take ownership, maintain high standards and help create an organisation in which people can do their best work. What we can offer This is an opportunity to take on a genuinely influential role within Tinnitus UK at an important point in our development. You will have the scope to shape how the charity operates, introduce improvements and work closely with our CEO and Board to strengthen the organisation for the future. The role offers considerable variety. One day you might be discussing organisational risk and financial performance with Trustees; the next you could be improving a system, negotiating with a supplier, supporting a member of your team or developing the operational plan for a major national event. You will join an organisation committed to improving the lives of people affected by tinnitus and a team that wants to continually improve the way we work and the impact we achieve. Tinnitus UK is committed to equality, diversity and inclusion and welcomes applications from people with a wide range of backgrounds and experiences. If you are an experienced operations professional looking for a senior role where you can influence, improve and help lead an organisation with a clear social purpose, we would love to hear from you. How to apply Please apply with your CV and a cover letter outlining how you meet the person specification, including the experience and skills you would bring to Tinnitus UK. The deadline for applications is 5pm on Monday 14 September 2026. Interviews will take place in person on Wednesday 23 September 2026 at our Sheffield office.
Aug 25, 2026
Full time
Tinnitus UK is looking for an experienced, ambitious and highly organised Operations Manager to join our senior team and play a key role in the leadership and future development of the charity. You will work closely with our CEO, Board of Trustees and colleagues across the organisation to help turn our ambitions into action and ensure Tinnitus UK has the strong foundations, systems and ways of working it needs to succeed and to best support people living with tinnitus, and those who support them. You will be an important link between the staff team and Board, bringing insight, challenge and practical solutions to organisational decision-making. You will lead and develop a small team, build strong relationships with external partners and suppliers, and take ownership of a broad portfolio spanning finance, governance, people, systems, risk, compliance and organisational improvement. We are looking for someone who enjoys making organisations work better: someone who can see the bigger picture while also making sure the detail is right. You will be comfortable moving between strategic conversations with the CEO and Trustees and the practical work required to make things happen. You do not need to be an expert in tinnitus. What matters is that you share our values, are motivated by our purpose and want to use your operational leadership to help Tinnitus UK achieve more for people affected by tinnitus. About the role As Operations Manager, you will provide leadership across Tinnitus UK's internal operations, ensuring we have robust systems, financial oversight, governance, people processes and infrastructure in place to deliver our strategy. Working closely with the CEO, you will translate organisational priorities into effective plans and ways of working. You will help create clarity across the organisation, identify risks and opportunities, make sure decisions are followed through and drive continuous improvement. You will also play an important role in ensuring that Tinnitus UK is ready for the future: improving organisational resilience, strengthening our infrastructure and helping us develop the capacity to grow our reach and impact. About you We are looking for an experienced operations professional who enjoys making organisations work better and wants to take significant responsibility within a national charity. You will be proactive, solutions-focused and comfortable bringing structure to complexity. You can see the bigger picture while making sure the detail is right, manage competing priorities and take ownership of work through to delivery. You will be confident working with colleagues at all levels, from supporting and developing your team to discussing finance, governance and organisational priorities with the CEO and Trustees. You will build trusted relationships with external partners and suppliers and be comfortable offering constructive challenge when needed. You will bring experience across a number of areas including organisational operations, financial management, project and change management, governance and risk, people management, suppliers and contracts, and organisational systems or CRM platforms. Experience within the charity sector, membership organisations, digital transformation, events or professional education would be valuable, as would experience working closely with a CEO, senior leadership team or Board. Most importantly, you will be collaborative, pragmatic and dependable, with the confidence to take ownership, maintain high standards and help create an organisation in which people can do their best work. What we can offer This is an opportunity to take on a genuinely influential role within Tinnitus UK at an important point in our development. You will have the scope to shape how the charity operates, introduce improvements and work closely with our CEO and Board to strengthen the organisation for the future. The role offers considerable variety. One day you might be discussing organisational risk and financial performance with Trustees; the next you could be improving a system, negotiating with a supplier, supporting a member of your team or developing the operational plan for a major national event. You will join an organisation committed to improving the lives of people affected by tinnitus and a team that wants to continually improve the way we work and the impact we achieve. Tinnitus UK is committed to equality, diversity and inclusion and welcomes applications from people with a wide range of backgrounds and experiences. If you are an experienced operations professional looking for a senior role where you can influence, improve and help lead an organisation with a clear social purpose, we would love to hear from you. How to apply Please apply with your CV and a cover letter outlining how you meet the person specification, including the experience and skills you would bring to Tinnitus UK. The deadline for applications is 5pm on Monday 14 September 2026. Interviews will take place in person on Wednesday 23 September 2026 at our Sheffield office.
Do you want to shape the future of housing services in one of London's largest and most ambitious local authorities? Can you use your strategic leadership, housing expertise and passion for data-driven improvement to influence outcomes for thousands of residents? Does the opportunity to lead housing strategy, insight, transformation and performance across a complex and high-profile environment excite you? If so, we have the perfect role for you. Southwark Council is seeking an exceptional Assistant Director of Housing Strategy, Insight and Improvement to join our senior leadership team within Housing Needs and Support. This is a pivotal leadership role that will drive strategic direction, service transformation, performance improvement and evidence-based decision making across our housing services. Working at the heart of the council's housing agenda, you will play a critical role in delivering our ambitions as set out in the Good Landlord Plan, ensuring residents receive high-quality, responsive and continually improving services. What You'll Be Doing As Assistant Director, you will lead multidisciplinary teams responsible for housing strategy, policy, performance, governance, data, insight and service improvement. You will provide strategic leadership and expert advice to senior officers, elected members and partners, shaping the future of housing services in response to changing legislation, housing demand and resident needs. Key responsibilities include: Leading the development and delivery of Southwark's Housing Strategy, Homelessness and Rough Sleeping Strategy and related housing policies. Driving transformation and continuous improvement programmes across housing services. Leading the Housing Data and Insight function, ensuring high-quality performance reporting, analytics and business intelligence. Embedding a culture of evidence-based decision making, accountability and outcome-focused service delivery. Providing strategic advice on housing demand, market trends, supply challenges, risks and opportunities. Ensuring strong governance, compliance, statutory reporting and inspection readiness. Building influential partnerships with residents, health partners, registered providers, government bodies, voluntary organisations and wider stakeholders. Championing innovation and modern approaches, including the use of emerging technologies, data analytics and digital transformation. Leading senior managers and developing high-performing teams that deliver excellent outcomes for residents. What We're Looking For: We're looking for an inspirational and politically astute housing leader who combines strategic thinking with a strong track record of delivery. You will bring: Extensive senior leadership experience within housing, strategy, policy, insight or transformation functions. In-depth understanding of the housing sector, local government and the regulatory environment. Experience leading high-performing strategy, performance, data and insight services within a complex organisation. Strong knowledge of housing policy, homelessness, housing needs and service improvement. Expertise in data governance, performance management, business intelligence and evidence-led decision making. A proven ability to influence senior leaders, elected members and external partners. Exceptional communication and presentation skills, with experience producing reports and presenting complex information to varied audiences. Experience of leading organisational change, transformation and innovation programmes. A commitment to customer-focused service delivery, equality, inclusion and continuous improvement. Curiosity about emerging technologies, machine learning and advanced analytics, and how these can support public services. Senior leadership role reporting to the Director of Housing Needs and Support Responsible for leading 3 direct reports and overseeing approximately 25 indirect staff Oversight of staffing budgets of approximately £1.9m and project budgets of approximately £7.5m Politically Restricted Post under the Local Government and Housing Act 1989 Occasional evening and off-site working may be required to meet service needs Southwark Council will only contact candidates through official Council recruitment channels. We will not ask you to provide passport details, proof of address, National Insurance number, bank details or payment at application stage. These checks are only requested at the onboarding process, once an offer of employment has been made. If you're unsure whether a communication you've received is genuine, please contact the Resourcing team directly on before sharing any personal information. As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the following: Members of the Armed Forces and veterans People who are currently in care or have previously been in care Disabled people and those with a long-term health condition We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Salary Range (Full time equivalent) £89,514 - £112,044
Aug 25, 2026
Full time
Do you want to shape the future of housing services in one of London's largest and most ambitious local authorities? Can you use your strategic leadership, housing expertise and passion for data-driven improvement to influence outcomes for thousands of residents? Does the opportunity to lead housing strategy, insight, transformation and performance across a complex and high-profile environment excite you? If so, we have the perfect role for you. Southwark Council is seeking an exceptional Assistant Director of Housing Strategy, Insight and Improvement to join our senior leadership team within Housing Needs and Support. This is a pivotal leadership role that will drive strategic direction, service transformation, performance improvement and evidence-based decision making across our housing services. Working at the heart of the council's housing agenda, you will play a critical role in delivering our ambitions as set out in the Good Landlord Plan, ensuring residents receive high-quality, responsive and continually improving services. What You'll Be Doing As Assistant Director, you will lead multidisciplinary teams responsible for housing strategy, policy, performance, governance, data, insight and service improvement. You will provide strategic leadership and expert advice to senior officers, elected members and partners, shaping the future of housing services in response to changing legislation, housing demand and resident needs. Key responsibilities include: Leading the development and delivery of Southwark's Housing Strategy, Homelessness and Rough Sleeping Strategy and related housing policies. Driving transformation and continuous improvement programmes across housing services. Leading the Housing Data and Insight function, ensuring high-quality performance reporting, analytics and business intelligence. Embedding a culture of evidence-based decision making, accountability and outcome-focused service delivery. Providing strategic advice on housing demand, market trends, supply challenges, risks and opportunities. Ensuring strong governance, compliance, statutory reporting and inspection readiness. Building influential partnerships with residents, health partners, registered providers, government bodies, voluntary organisations and wider stakeholders. Championing innovation and modern approaches, including the use of emerging technologies, data analytics and digital transformation. Leading senior managers and developing high-performing teams that deliver excellent outcomes for residents. What We're Looking For: We're looking for an inspirational and politically astute housing leader who combines strategic thinking with a strong track record of delivery. You will bring: Extensive senior leadership experience within housing, strategy, policy, insight or transformation functions. In-depth understanding of the housing sector, local government and the regulatory environment. Experience leading high-performing strategy, performance, data and insight services within a complex organisation. Strong knowledge of housing policy, homelessness, housing needs and service improvement. Expertise in data governance, performance management, business intelligence and evidence-led decision making. A proven ability to influence senior leaders, elected members and external partners. Exceptional communication and presentation skills, with experience producing reports and presenting complex information to varied audiences. Experience of leading organisational change, transformation and innovation programmes. A commitment to customer-focused service delivery, equality, inclusion and continuous improvement. Curiosity about emerging technologies, machine learning and advanced analytics, and how these can support public services. Senior leadership role reporting to the Director of Housing Needs and Support Responsible for leading 3 direct reports and overseeing approximately 25 indirect staff Oversight of staffing budgets of approximately £1.9m and project budgets of approximately £7.5m Politically Restricted Post under the Local Government and Housing Act 1989 Occasional evening and off-site working may be required to meet service needs Southwark Council will only contact candidates through official Council recruitment channels. We will not ask you to provide passport details, proof of address, National Insurance number, bank details or payment at application stage. These checks are only requested at the onboarding process, once an offer of employment has been made. If you're unsure whether a communication you've received is genuine, please contact the Resourcing team directly on before sharing any personal information. As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the following: Members of the Armed Forces and veterans People who are currently in care or have previously been in care Disabled people and those with a long-term health condition We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Salary Range (Full time equivalent) £89,514 - £112,044
At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future.We are looking for a proactive and experienced Compliance, Risk and Safety Lead responsible for ensuring Dalcour Maclaren (DM) maintains effective Health & Safety, Risk Management, Business Continuity and Compliance frameworks that support safe, resilient and legally compliant operations.Role PurposeYou will provide leadership and oversight across governance, assurance and compliance activities, ensuring policies, controls and processes remain effective, embedded and aligned to regulatory and business requirements. Working closely with Executive and Senior Leadership Teams, you will deliver risk and compliance reporting, manage audits and accreditations, and provide expert guidance on emerging risks, legislative changes and organisational compliance obligations.You will drive a culture of continuous improvement, accountability and operational excellence, while working collaboratively across the business to ensure risk, safety and compliance controls are consistently applied and support the successful delivery of strategic and operational objectives.Key Responsibilities for the roleLead, maintain, and enhance DM's Health and Safety Management System, including processes, procedures, risk assessments and incident investigations.Ensure robust governance and record-keeping for safety audits, accident/incident logs, inspections, and operational registers.Ensure data-driven compliance reporting and insights are in place for SLT, Exec and H&S Steer Committee.Ensure Regulatory & Legal compliance for the company , including applicable H&S legislation, codes of practice, and industry standards.Own and maintain the organisation-wide Risk Management Framework, facilitating risk reviews with Executive and Senior Leadership Teams. Lead vendor and supplier assurance processes, including onboarding and periodic review.Support tender and bid submissions, ensuring compliance requirements are met.Own Business Continuity and Crisis Governance framework, with delivery and assurance supported by the Compliance & Audit Manager.Lead wider compliance function, ensuring overall governance and assurance is in place to support Dalcour Maclaren, including;Oversee external audits and accreditations, ensuring the business is prepared and compliant year round.Ensure Policy Management Framework is in place, ensuring alignment with risk, regulatory, and operational requirementsSet standards and provide oversight for PPE, DSC and related operational compliance requirements, ensuring consistent application across DM.Support in the defining of training requirements and oversee delivery of compliance and safety training programmes.Accountable for Data and Information Protection Governance Framework, with operation delivery through the DPO, Compliance & Audit Manager.Provide proactive subject matter expertise to SLT on emerging risks, trends, and compliance changes.Collaborate closely with the wider Operations Team (Facilities and IT) to ensure operational and technological alignment on risk and safety controlsEssentialTrack record in leading and maintaining Health & Safety, risk and compliance frameworks across the business.Experience ensuring compliance with relevant legislation, regulatory requirements and industry standards.Proven ability to manage risk assessments, incident investigations, audits and assurance activities.Experience delivering clear risk and compliance reporting to senior leadership and executive teams.Knowledge of business continuity, crisis management and supplier assurance processes.Ideally hold a recognised Health & Safety qualification (e.g. NEBOSH Diploma, CMIOSH or equivalent).Benefits:Annual bonus scheme25 days annual leave plus 1 day to celebrate your birthdayVitality Health Membership (including Private healthcare, subsidised gym membership and other discounts)Flexible working through our 'Flexible Advantage' supporting working families & your work/life balancePension Scheme via The Peoples PensionLife insurance (4x Base Salary)Cycle to work scheme26 Weeks paid Maternity Leave4 Weeks paid Paternity LeaveBHN Extras - provides discounted gift cards for hundreds of popular retailersElectric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' serviceSabbatical Policy effective at 3 years' serviceProfessional development - paid study leaveMilitary service paid leave (7.5 days per year)Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support2 x Company-wide events every year, in addition to multiple office socials throughout the yearDalcour Maclaren is an equal opportunities employer.
Aug 25, 2026
Full time
At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future.We are looking for a proactive and experienced Compliance, Risk and Safety Lead responsible for ensuring Dalcour Maclaren (DM) maintains effective Health & Safety, Risk Management, Business Continuity and Compliance frameworks that support safe, resilient and legally compliant operations.Role PurposeYou will provide leadership and oversight across governance, assurance and compliance activities, ensuring policies, controls and processes remain effective, embedded and aligned to regulatory and business requirements. Working closely with Executive and Senior Leadership Teams, you will deliver risk and compliance reporting, manage audits and accreditations, and provide expert guidance on emerging risks, legislative changes and organisational compliance obligations.You will drive a culture of continuous improvement, accountability and operational excellence, while working collaboratively across the business to ensure risk, safety and compliance controls are consistently applied and support the successful delivery of strategic and operational objectives.Key Responsibilities for the roleLead, maintain, and enhance DM's Health and Safety Management System, including processes, procedures, risk assessments and incident investigations.Ensure robust governance and record-keeping for safety audits, accident/incident logs, inspections, and operational registers.Ensure data-driven compliance reporting and insights are in place for SLT, Exec and H&S Steer Committee.Ensure Regulatory & Legal compliance for the company , including applicable H&S legislation, codes of practice, and industry standards.Own and maintain the organisation-wide Risk Management Framework, facilitating risk reviews with Executive and Senior Leadership Teams. Lead vendor and supplier assurance processes, including onboarding and periodic review.Support tender and bid submissions, ensuring compliance requirements are met.Own Business Continuity and Crisis Governance framework, with delivery and assurance supported by the Compliance & Audit Manager.Lead wider compliance function, ensuring overall governance and assurance is in place to support Dalcour Maclaren, including;Oversee external audits and accreditations, ensuring the business is prepared and compliant year round.Ensure Policy Management Framework is in place, ensuring alignment with risk, regulatory, and operational requirementsSet standards and provide oversight for PPE, DSC and related operational compliance requirements, ensuring consistent application across DM.Support in the defining of training requirements and oversee delivery of compliance and safety training programmes.Accountable for Data and Information Protection Governance Framework, with operation delivery through the DPO, Compliance & Audit Manager.Provide proactive subject matter expertise to SLT on emerging risks, trends, and compliance changes.Collaborate closely with the wider Operations Team (Facilities and IT) to ensure operational and technological alignment on risk and safety controlsEssentialTrack record in leading and maintaining Health & Safety, risk and compliance frameworks across the business.Experience ensuring compliance with relevant legislation, regulatory requirements and industry standards.Proven ability to manage risk assessments, incident investigations, audits and assurance activities.Experience delivering clear risk and compliance reporting to senior leadership and executive teams.Knowledge of business continuity, crisis management and supplier assurance processes.Ideally hold a recognised Health & Safety qualification (e.g. NEBOSH Diploma, CMIOSH or equivalent).Benefits:Annual bonus scheme25 days annual leave plus 1 day to celebrate your birthdayVitality Health Membership (including Private healthcare, subsidised gym membership and other discounts)Flexible working through our 'Flexible Advantage' supporting working families & your work/life balancePension Scheme via The Peoples PensionLife insurance (4x Base Salary)Cycle to work scheme26 Weeks paid Maternity Leave4 Weeks paid Paternity LeaveBHN Extras - provides discounted gift cards for hundreds of popular retailersElectric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' serviceSabbatical Policy effective at 3 years' serviceProfessional development - paid study leaveMilitary service paid leave (7.5 days per year)Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support2 x Company-wide events every year, in addition to multiple office socials throughout the yearDalcour Maclaren is an equal opportunities employer.
Short Intro and About the Job The Governance Manager (Maternity Cover) is responsible for providing leadership, governance, and strategic oversight of the site's Quality Management System (QMS), ensuring Nutricia Liverpool maintains a robust, compliant, and audit-ready quality framework that consistently meets regulatory, customer, and Danone Specialised Nutrition standards. This role safeguards product quality, legality, and consumer safety by providing clear direction, effective decision-making, and oversight across quality systems, compliance programmes, and governance processes, while leading a team of subject matter experts responsible for areas including product disposition, complaints management, internal auditing, food defence, food fraud prevention, material assessment, and product registrations. The role is critical in ensuring continuity of leadership during a period of transition, maintaining stability across governance activities while driving key site priorities and mitigating compliance risks. Success in this position means delivering a resilient QMS, strengthening the site's Culture of Quality, providing effective governance of change management and risk management processes, ensuring quality programmes are delivered effectively through the team, and maintaining a continual state of audit, inspection, and regulatory readiness. Key focus areas within department include: Audit readiness & regulatory compliance Ensure sustained readiness for major audits (e.g. FDA, FSSC, ISO, customer and regulatory inspections) Maintain effective oversight of audit preparation, hosting, and closure of non-conformances Proactively identify and mitigate compliance risks across the site with relevant departments QMS ownership & governance Lead and continuously improve the site QMS, ensuring it remains effective, compliant and embedded in daily operations. Ensure robust document control, governance processes and management review systems. Maintain oversight of internal audit Change Management Governance Provide governance and oversight of site change management processes. Ensure quality and food safety risks associated with changes are appropriately assessed and controlled. Drive continuous improvement of change management effectiveness and compliance Food Defence & Food Fraud Department to maintain effective oversight of the site's food defence and food fraud prevention programmes. Ensure risk assessments remain current, and mitigation plans are effective. Support site readiness for internal, external and regulatory review of programme effectiveness. Complaints & Consumer Quality Oversee complaint management processes to ensure timely investigation, root cause identification and corrective action implementation. Monitor complaint trends and ensure appropriate escalation of emerging risks. Drive continuous improvement initiatives based on consumer feedback and complaint data. Registration & Market Compliance Maintain oversight of product registration activities to support market access and regulatory compliance. Ensure registration requirements are understood and delivered in collaboration with relevant functions. Monitor changes in regulatory requirements that may impact market compliance. Raw Material Approval & Supplier Governance Ensure robust approval and ongoing compliance of raw materials through risk assessment and material governance processes. Maintain oversight of incoming material assessments and supplier quality requirements. Ensure only approved and compliant materials are accepted for use. Culture of Quality & Continuous Improvement Lead the development and deployment of the site's Culture of Quality programme. Embed quality ownership and accountability at all levels of the organisation. Drive continuous improvement and sustainable problem-solving across governance systems. Leadership & Team Capability Provide leadership and direction to the Governance team. Ensure effective delivery of governance processes including audits, complaints, registrations, release, materials, certification, food defence, food fraud and change management. Develop capability, succession planning and cross-functional resilience within the team. Risk Management & Business Continuity Act as the escalation point for governance-related risks impacting product quality, food safety, legality or compliance. Ensure effective incident preparedness and business continuity within governance processes. Maintain operational stability and compliance during periods of organisational change. Raw material, Semi finished and finished product dispositioning Review analytical, microbiological, production and quality data against relevant specifications/release criteria Assess relevant actions in place from relevant departments for any deviations, holds, incidents, complaints, non-conformances or CAPAs that may impact product release. Determine disposition decision in accordance with QFS procedures. Key accountabilities, deliverables & KPIs, impact on business results Provide leadership, governance and strategic oversight of the site's Quality Management System (QMS) and Governance function, ensuring effective delivery of audit readiness, regulatory compliance, change management, food defence, food fraud, complaints management, product registrations, material approvals and product disposition. Accountable for maintaining a robust, compliant and audit-ready quality framework, driving a strong Culture of Quality, mitigating quality and compliance risks, and developing a high-performing Governance team. Success is measured through positive audit and inspection outcomes, effective quality system performance, timely product disposition and market registrations, robust risk management, continual improvement of governance processes, and sustained protection of consumer safety, product quality, regulatory compliance, business continuity and brand reputation. About You Candidate profile (leadership & functional competencies) A strong people leader with proven experience in Quality, Food Safety, Regulatory or Governance functions within a regulated manufacturing environment who is accountable, resilient, influential and quality-driven. Able to provide strategic oversight, influence stakeholders at all levels, and lead high-performing teams through change while driving a strong Culture of Quality and continuous improvement mindset. Possesses strong knowledge of Quality Management Systems, regulatory compliance, audit readiness, risk management, change management, food defence, food fraud, complaints management, product registration and product disposition. Demonstrates sound risk-based decision making, excellent communication and problem-solving skills, and the ability to balance compliance, consumer safety and business priorities in a fast-paced environment. Relevant degree and experience within food, pharmaceutical or similarly regulated industries preferred. Critical experience required Proven leadership experience within a Quality, Food Safety, Compliance or Governance function in a highly regulated manufacturing environment. Strong knowledge and practical application of Quality Management Systems (QMS) and regulatory compliance requirements. Experience managing regulatory, certification and customer audits, including FDA, FSSC, EHO, Trading Standards and ISO standards. Demonstrated experience in governance of change management, risk management, and internal audit programmes. Experience leading cross-functional teams and influencing stakeholders at all organisational levels. Experience of food defence, food fraud, complaints management, product registrations and material approval processes. Track record of driving continuous improvement and embedding a strong Culture of Quality. Experience managing compliance risks, business continuity and regulatory readiness. Strong analytical, problem-solving and decision-making skills within a highly regulated environment. About Us, We offer and What's next Selling points of the role Opportunity to lead the Governance function for a highly regulated specialised nutrition manufacturing site with significant impact on product quality, consumer safety and compliance. Broad leadership role with accountability across QMS, audit readiness, regulatory compliance, change management, food defence, food fraud, complaints, registrations and product disposition. High visibility role with regular interaction with senior leadership, regulatory authorities, certification bodies and cross-functional stakeholders. . click apply for full job details
Aug 25, 2026
Full time
Short Intro and About the Job The Governance Manager (Maternity Cover) is responsible for providing leadership, governance, and strategic oversight of the site's Quality Management System (QMS), ensuring Nutricia Liverpool maintains a robust, compliant, and audit-ready quality framework that consistently meets regulatory, customer, and Danone Specialised Nutrition standards. This role safeguards product quality, legality, and consumer safety by providing clear direction, effective decision-making, and oversight across quality systems, compliance programmes, and governance processes, while leading a team of subject matter experts responsible for areas including product disposition, complaints management, internal auditing, food defence, food fraud prevention, material assessment, and product registrations. The role is critical in ensuring continuity of leadership during a period of transition, maintaining stability across governance activities while driving key site priorities and mitigating compliance risks. Success in this position means delivering a resilient QMS, strengthening the site's Culture of Quality, providing effective governance of change management and risk management processes, ensuring quality programmes are delivered effectively through the team, and maintaining a continual state of audit, inspection, and regulatory readiness. Key focus areas within department include: Audit readiness & regulatory compliance Ensure sustained readiness for major audits (e.g. FDA, FSSC, ISO, customer and regulatory inspections) Maintain effective oversight of audit preparation, hosting, and closure of non-conformances Proactively identify and mitigate compliance risks across the site with relevant departments QMS ownership & governance Lead and continuously improve the site QMS, ensuring it remains effective, compliant and embedded in daily operations. Ensure robust document control, governance processes and management review systems. Maintain oversight of internal audit Change Management Governance Provide governance and oversight of site change management processes. Ensure quality and food safety risks associated with changes are appropriately assessed and controlled. Drive continuous improvement of change management effectiveness and compliance Food Defence & Food Fraud Department to maintain effective oversight of the site's food defence and food fraud prevention programmes. Ensure risk assessments remain current, and mitigation plans are effective. Support site readiness for internal, external and regulatory review of programme effectiveness. Complaints & Consumer Quality Oversee complaint management processes to ensure timely investigation, root cause identification and corrective action implementation. Monitor complaint trends and ensure appropriate escalation of emerging risks. Drive continuous improvement initiatives based on consumer feedback and complaint data. Registration & Market Compliance Maintain oversight of product registration activities to support market access and regulatory compliance. Ensure registration requirements are understood and delivered in collaboration with relevant functions. Monitor changes in regulatory requirements that may impact market compliance. Raw Material Approval & Supplier Governance Ensure robust approval and ongoing compliance of raw materials through risk assessment and material governance processes. Maintain oversight of incoming material assessments and supplier quality requirements. Ensure only approved and compliant materials are accepted for use. Culture of Quality & Continuous Improvement Lead the development and deployment of the site's Culture of Quality programme. Embed quality ownership and accountability at all levels of the organisation. Drive continuous improvement and sustainable problem-solving across governance systems. Leadership & Team Capability Provide leadership and direction to the Governance team. Ensure effective delivery of governance processes including audits, complaints, registrations, release, materials, certification, food defence, food fraud and change management. Develop capability, succession planning and cross-functional resilience within the team. Risk Management & Business Continuity Act as the escalation point for governance-related risks impacting product quality, food safety, legality or compliance. Ensure effective incident preparedness and business continuity within governance processes. Maintain operational stability and compliance during periods of organisational change. Raw material, Semi finished and finished product dispositioning Review analytical, microbiological, production and quality data against relevant specifications/release criteria Assess relevant actions in place from relevant departments for any deviations, holds, incidents, complaints, non-conformances or CAPAs that may impact product release. Determine disposition decision in accordance with QFS procedures. Key accountabilities, deliverables & KPIs, impact on business results Provide leadership, governance and strategic oversight of the site's Quality Management System (QMS) and Governance function, ensuring effective delivery of audit readiness, regulatory compliance, change management, food defence, food fraud, complaints management, product registrations, material approvals and product disposition. Accountable for maintaining a robust, compliant and audit-ready quality framework, driving a strong Culture of Quality, mitigating quality and compliance risks, and developing a high-performing Governance team. Success is measured through positive audit and inspection outcomes, effective quality system performance, timely product disposition and market registrations, robust risk management, continual improvement of governance processes, and sustained protection of consumer safety, product quality, regulatory compliance, business continuity and brand reputation. About You Candidate profile (leadership & functional competencies) A strong people leader with proven experience in Quality, Food Safety, Regulatory or Governance functions within a regulated manufacturing environment who is accountable, resilient, influential and quality-driven. Able to provide strategic oversight, influence stakeholders at all levels, and lead high-performing teams through change while driving a strong Culture of Quality and continuous improvement mindset. Possesses strong knowledge of Quality Management Systems, regulatory compliance, audit readiness, risk management, change management, food defence, food fraud, complaints management, product registration and product disposition. Demonstrates sound risk-based decision making, excellent communication and problem-solving skills, and the ability to balance compliance, consumer safety and business priorities in a fast-paced environment. Relevant degree and experience within food, pharmaceutical or similarly regulated industries preferred. Critical experience required Proven leadership experience within a Quality, Food Safety, Compliance or Governance function in a highly regulated manufacturing environment. Strong knowledge and practical application of Quality Management Systems (QMS) and regulatory compliance requirements. Experience managing regulatory, certification and customer audits, including FDA, FSSC, EHO, Trading Standards and ISO standards. Demonstrated experience in governance of change management, risk management, and internal audit programmes. Experience leading cross-functional teams and influencing stakeholders at all organisational levels. Experience of food defence, food fraud, complaints management, product registrations and material approval processes. Track record of driving continuous improvement and embedding a strong Culture of Quality. Experience managing compliance risks, business continuity and regulatory readiness. Strong analytical, problem-solving and decision-making skills within a highly regulated environment. About Us, We offer and What's next Selling points of the role Opportunity to lead the Governance function for a highly regulated specialised nutrition manufacturing site with significant impact on product quality, consumer safety and compliance. Broad leadership role with accountability across QMS, audit readiness, regulatory compliance, change management, food defence, food fraud, complaints, registrations and product disposition. High visibility role with regular interaction with senior leadership, regulatory authorities, certification bodies and cross-functional stakeholders. . click apply for full job details
HR Business Partner Application Deadline: 30 September 2026 Department: HR Employment Type: Permanent - Full Time Location: Grantham Reporting To: HR Director Description To provide proactive HR business partnering support across Enva's operational businesses, working closely with managers to improve workforce performance, capability, engagement and compliance. The HR Business Partner will lead complex employee relations activity, support organisational change, workforce planning and people development initiatives, and drive continuous improvement across HR processes, systems and governance. Key Responsibilities Employee Relations Lead complex employee relations cases including disciplinary, grievance, capability, performance, absence management, investigations and appeals. Support managers through all stages of formal and informal employee relations processes. Ensure robust case documentation and maintain accurate ER case tracking. Monitor trends in absence, conduct, performance and employee relations activity, identifying opportunities for preventative action and manager development. Liaise with Occupational Health, legal advisors and external partners where required. Recruitment, Workforce Planning & Onboarding Partner with operational leaders to deliver recruitment plans for operational, technical, engineering and support functions. Coordinate recruitment campaigns, talent pipelines and succession planning activities. Support hiring managers through attraction, assessment, selection and onboarding processes. Ensure a consistent onboarding experience aligned to Enva's values, culture and compliance requirements. Policy, Compliance & HR Governance Review, draft and implement HR policies, procedures and employee documentation in line with legislative and business requirements. Ensure compliance with employment legislation, right-to-work requirements and internal governance standards. Deliver policy training and guidance to managers and employees. HR Projects, Change & Continuous Improvement Support organisational change programmes including restructures, acquisitions, TUPE transfers and harmonisation projects. Support the implementation and improvement of HR systems, workforce management tools and reporting processes. Drive process standardisation across recruitment, onboarding, attendance, performance and employee lifecycle activities. Participate in HR transformation and continuous improvement initiatives across the business. Employee Engagement & Culture Coordinate employee engagement initiatives, surveys and action planning. Support wellbeing, recognition and culture programmes aligned to Enva's values. Partner with managers to improve employee communication, retention and workforce stability. Learning, Development & Management Capability Identify development needs through workforce planning and engagement activity. Deliver training and coaching on employee relations, absence management, investigations, performance management and employment law. Support leadership development, succession planning and talent management programmes. Provide guidance and support to managers to strengthen people management capability. HR Systems, Payroll & Data Management Act as a key user for HRIS, TMS and workforce management systems. Support payroll processes by validating absence, overtime and workforce data. Ensure employee information is maintained accurately and in a timely manner. Produce regular workforce reports and dashboards to support business decisions Reporting & Analytics Produce, analyse and present HR metrics including absence, turnover, recruitment, engagement and employee relations data. Identify trends, risks and opportunities and provide recommendations to improve workforce performance. Support workforce planning through data-driven insights and reporting. Contribute to monthly, quarterly and annual people reports. Skills, Knowledge and Expertise Qualifications CIPD Level 7 qualified or equivalent HR qualification Degree in Human Resources, Business Management or a related discipline, or equivalent experience. Full UK driving licence with the ability to travel across UK and Ireland sites as required Technical Competencies Strong working knowledge of UK and, where applicable, Experienced in managing complex employee relations cases Strong HR systems capability with experience of HRIS Advanced data analysis and reporting skills with the ability to identify trends and make evidence-based recommendations. Experience supporting payroll processes and workforce data governance. Ability to draft, review and implement HR policies, Competent in Microsoft Office, including Excel, PowerPoint and Teams Behavioural Competencies Strong leadership and mentoring ability. Excellent interpersonal and influencing skills. Proactive problem-solver with resilience. High integrity and professional credibility. Experience Proven generalist HR experience within a multi-site environment. Track record of handling complex employee relations cases. Experience delivering HR projects and supporting organisational change. Demonstrable experience operating at HR Advisor, Senior HR Advisor or HR Business Partner level within a complex multi-site environment Physical Demands Ability to work effectively in both office and operational site environments. Ability to travel regularly between business locations across the UK and Ireland. Ability to use display screen equipment and HR systems for extended periods. Capacity to manage multiple priorities and maintain high standards of accuracy under pressure. Why Work For Enva? Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential. Examples of Company Benefits: A competitive salary in a growing company committed to our people. Competitive holiday allowance. Company pension scheme. Enhanced family friendly policies. 24/7 Employee Assistance Programme (EAP). Lifestyle & leisure discounts (gym, cinema, shopping, and more). Employee life insurance. Bike2Work scheme. Free on-site parking. Holiday Purchase Scheme.
Aug 25, 2026
Full time
HR Business Partner Application Deadline: 30 September 2026 Department: HR Employment Type: Permanent - Full Time Location: Grantham Reporting To: HR Director Description To provide proactive HR business partnering support across Enva's operational businesses, working closely with managers to improve workforce performance, capability, engagement and compliance. The HR Business Partner will lead complex employee relations activity, support organisational change, workforce planning and people development initiatives, and drive continuous improvement across HR processes, systems and governance. Key Responsibilities Employee Relations Lead complex employee relations cases including disciplinary, grievance, capability, performance, absence management, investigations and appeals. Support managers through all stages of formal and informal employee relations processes. Ensure robust case documentation and maintain accurate ER case tracking. Monitor trends in absence, conduct, performance and employee relations activity, identifying opportunities for preventative action and manager development. Liaise with Occupational Health, legal advisors and external partners where required. Recruitment, Workforce Planning & Onboarding Partner with operational leaders to deliver recruitment plans for operational, technical, engineering and support functions. Coordinate recruitment campaigns, talent pipelines and succession planning activities. Support hiring managers through attraction, assessment, selection and onboarding processes. Ensure a consistent onboarding experience aligned to Enva's values, culture and compliance requirements. Policy, Compliance & HR Governance Review, draft and implement HR policies, procedures and employee documentation in line with legislative and business requirements. Ensure compliance with employment legislation, right-to-work requirements and internal governance standards. Deliver policy training and guidance to managers and employees. HR Projects, Change & Continuous Improvement Support organisational change programmes including restructures, acquisitions, TUPE transfers and harmonisation projects. Support the implementation and improvement of HR systems, workforce management tools and reporting processes. Drive process standardisation across recruitment, onboarding, attendance, performance and employee lifecycle activities. Participate in HR transformation and continuous improvement initiatives across the business. Employee Engagement & Culture Coordinate employee engagement initiatives, surveys and action planning. Support wellbeing, recognition and culture programmes aligned to Enva's values. Partner with managers to improve employee communication, retention and workforce stability. Learning, Development & Management Capability Identify development needs through workforce planning and engagement activity. Deliver training and coaching on employee relations, absence management, investigations, performance management and employment law. Support leadership development, succession planning and talent management programmes. Provide guidance and support to managers to strengthen people management capability. HR Systems, Payroll & Data Management Act as a key user for HRIS, TMS and workforce management systems. Support payroll processes by validating absence, overtime and workforce data. Ensure employee information is maintained accurately and in a timely manner. Produce regular workforce reports and dashboards to support business decisions Reporting & Analytics Produce, analyse and present HR metrics including absence, turnover, recruitment, engagement and employee relations data. Identify trends, risks and opportunities and provide recommendations to improve workforce performance. Support workforce planning through data-driven insights and reporting. Contribute to monthly, quarterly and annual people reports. Skills, Knowledge and Expertise Qualifications CIPD Level 7 qualified or equivalent HR qualification Degree in Human Resources, Business Management or a related discipline, or equivalent experience. Full UK driving licence with the ability to travel across UK and Ireland sites as required Technical Competencies Strong working knowledge of UK and, where applicable, Experienced in managing complex employee relations cases Strong HR systems capability with experience of HRIS Advanced data analysis and reporting skills with the ability to identify trends and make evidence-based recommendations. Experience supporting payroll processes and workforce data governance. Ability to draft, review and implement HR policies, Competent in Microsoft Office, including Excel, PowerPoint and Teams Behavioural Competencies Strong leadership and mentoring ability. Excellent interpersonal and influencing skills. Proactive problem-solver with resilience. High integrity and professional credibility. Experience Proven generalist HR experience within a multi-site environment. Track record of handling complex employee relations cases. Experience delivering HR projects and supporting organisational change. Demonstrable experience operating at HR Advisor, Senior HR Advisor or HR Business Partner level within a complex multi-site environment Physical Demands Ability to work effectively in both office and operational site environments. Ability to travel regularly between business locations across the UK and Ireland. Ability to use display screen equipment and HR systems for extended periods. Capacity to manage multiple priorities and maintain high standards of accuracy under pressure. Why Work For Enva? Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential. Examples of Company Benefits: A competitive salary in a growing company committed to our people. Competitive holiday allowance. Company pension scheme. Enhanced family friendly policies. 24/7 Employee Assistance Programme (EAP). Lifestyle & leisure discounts (gym, cinema, shopping, and more). Employee life insurance. Bike2Work scheme. Free on-site parking. Holiday Purchase Scheme.
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. To find out more about ourProperty and Buildingsbusiness click on the following link and discover what awaits you at WSP: Property and Buildings WSP A little more about your role You will be central to the highly collaborative Services South team; based across the Heathrow office primarily. Your role will be at the heart of our high performing team, using your skills and expertise to help us continue driving forward in terms of both technical quality and service efficiency; whilst leading the teams senior engineers in their day to day project management activities. What you'll be doing: Leadership: Leading and mentoring design team members, ensuring effective communication and coordination across multidisciplinary design teams. Driving collaboration between MEP, structural and architectural disciplines to deliver coordinated, compliant and technically robust design solutions aligned with programme, budget and quality expectations. Design Management: Developing and managing design delivery plans, including design programmes, deliverables, and review stages. Leading the setup and coordination of design scopes, managing design inputs within Task 99 structures, and ensuring appropriate allocation of time and resources across design activities and deliverables. Technical & Design Performance: Supporting the monitoring of design effort against programme and budget, working closely with project and commercial teams to track design progress, resource utilisation, and alignment with cost constraints. Contributing to monthly project reviews with a focus on design performance and risks. Business Development: Supporting tender bids from a technical and design management perspective, including development of design methodologies, programmes, and resourcing strategies. Collaborating with wider WSP teams to bring in specialist capability and support integrated design solutions across opportunities. Client Relations: Building and maintaining relationships with client technical teams, contractors, and stakeholders. Communicating design intent clearly, responding to technical queries, and aligning design outputs with client requirements to support effective and coordinated delivery. Compliance & Assurance: Supporting design governance processes, including design reviews, coordination checks, and stage gate requirements. Contributing to compliance with relevant standards, Heathrow requirements, and internal quality processes, while maintaining clear documentation of design decisions and changes. Your Team Our team is comprised of approximately 60 engineers working across the Mechanical, Electrical and Public Health specialisms Our team is split across our Brighton, Southampton, Heathrow, Basingstoke and Guildford offices giving the flexibility or work in either location on any given day. Many of our team choose to alternate the office they work in to suit personal and client needs. As part of our team, you would be working on some of our major projects predominantly at Heathrow Airport. This will be as part of a multi-disciplinary offering and so experience in building services, structural and civil engineering disciplines will be an advantage. You will be reporting to our Director that manages the various Frameworks at London Heathrow. You will be able to utilise graduate, assistant, senior and principal engineers in supporting roles around you, as well as dedicated BIM and Sustainability specialists to contribute to the successful delivery of your projects. What we will be looking for you to demonstrate Extensive experience in design management within the Building Services sector, within aviation or similarly complex, regulated environments. Experience in leading and coordinating multidisciplinary design teams, including management of design programmes, deliverables, and interfaces across MEP, structural, and architectural disciplines. Demonstrable capability in managing design processes, tools, and systems (including BIM, digital design platforms, and coordination tools), ensuring alignment with project and programme requirements. Understanding of design risk, technical assurance, and compliance, including the ability to manage design reviews, approvals, and governance processes in line with client and regulatory standards. Proven ability to lead design teams both independently and collaboratively, providing clear direction while fostering a coordinated, high-performing environment. Experience in managing technically complex Building Services designs within property and buildings, ensuring integration with wider project constraints such as operational environments and phased delivery. Able to represent WSP in technical discussions with clients, contractors, and stakeholders, while translating client requirements into practical, coordinated engineering design solutions. Recent, demonstrable experience in delivering coordinated Building Services design across multiple stages of project delivery, including managing change, resolving technical challenges, and supporting successful project outcomes. Key responsibilities Lead the planning, management, and coordination of Building Services design with other disciplines, across all project stages within Heathrow programmes Ensure that design deliverables are technically sound, fully coordinated, and aligned with project requirements and constraints Act as the central point of integration between MEP disciplines, architectural, structural, and specialist systems Drive a "right-first-time" approach, reducing rework and improving overall design efficiency Design Programme & Deliverables Develop and manage detailed design programmes aligned with overall project milestones and delivery strategy Ensure design outputs are delivered in a timely manner, supporting procurement, construction, and commissioning activities Monitor progress against design deliverables and take early action where slippage or risk is identified Maintain clarity on design scope and deliverables, particularly where changes or additional requirements emerge Technical Assurance & Compliance Lead design reviews and assurance processes, ensuring alignment with Heathrow standards, regulatory requirements, and industry best practice Provide oversight of technical compliance, including safety, performance, and sustainability requirements Ensure that design decisions are justified, recorded, and traceable through appropriate documentation Support the resolution of technical challenges through structured problem-solving and expert input Stakeholder Engagement Interface with client technical authorities, contractors, and supply chain partners to communicate design intent and resolve issues Lead technical workshops and coordination meetings, ensuring productive outcomes and clear actions Translate complex technical information into clear, concise updates for non-technical stakeholders where required Change & Risk Management Manage design change processes, ensuring impacts on cost, programme, and risk are understood and communicated Identify design-related risks early and coordinate mitigation strategies across disciplines Maintain visibility of key technical risks and ensure alignment with project risk management processes Team Leadership & Capability Provide leadership and mentoring to design engineers and coordinators Promote collaboration across disciplines, encouraging integrated design solutions Support development of technical capability and knowledge sharing within the team Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
Aug 25, 2026
Full time
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. To find out more about ourProperty and Buildingsbusiness click on the following link and discover what awaits you at WSP: Property and Buildings WSP A little more about your role You will be central to the highly collaborative Services South team; based across the Heathrow office primarily. Your role will be at the heart of our high performing team, using your skills and expertise to help us continue driving forward in terms of both technical quality and service efficiency; whilst leading the teams senior engineers in their day to day project management activities. What you'll be doing: Leadership: Leading and mentoring design team members, ensuring effective communication and coordination across multidisciplinary design teams. Driving collaboration between MEP, structural and architectural disciplines to deliver coordinated, compliant and technically robust design solutions aligned with programme, budget and quality expectations. Design Management: Developing and managing design delivery plans, including design programmes, deliverables, and review stages. Leading the setup and coordination of design scopes, managing design inputs within Task 99 structures, and ensuring appropriate allocation of time and resources across design activities and deliverables. Technical & Design Performance: Supporting the monitoring of design effort against programme and budget, working closely with project and commercial teams to track design progress, resource utilisation, and alignment with cost constraints. Contributing to monthly project reviews with a focus on design performance and risks. Business Development: Supporting tender bids from a technical and design management perspective, including development of design methodologies, programmes, and resourcing strategies. Collaborating with wider WSP teams to bring in specialist capability and support integrated design solutions across opportunities. Client Relations: Building and maintaining relationships with client technical teams, contractors, and stakeholders. Communicating design intent clearly, responding to technical queries, and aligning design outputs with client requirements to support effective and coordinated delivery. Compliance & Assurance: Supporting design governance processes, including design reviews, coordination checks, and stage gate requirements. Contributing to compliance with relevant standards, Heathrow requirements, and internal quality processes, while maintaining clear documentation of design decisions and changes. Your Team Our team is comprised of approximately 60 engineers working across the Mechanical, Electrical and Public Health specialisms Our team is split across our Brighton, Southampton, Heathrow, Basingstoke and Guildford offices giving the flexibility or work in either location on any given day. Many of our team choose to alternate the office they work in to suit personal and client needs. As part of our team, you would be working on some of our major projects predominantly at Heathrow Airport. This will be as part of a multi-disciplinary offering and so experience in building services, structural and civil engineering disciplines will be an advantage. You will be reporting to our Director that manages the various Frameworks at London Heathrow. You will be able to utilise graduate, assistant, senior and principal engineers in supporting roles around you, as well as dedicated BIM and Sustainability specialists to contribute to the successful delivery of your projects. What we will be looking for you to demonstrate Extensive experience in design management within the Building Services sector, within aviation or similarly complex, regulated environments. Experience in leading and coordinating multidisciplinary design teams, including management of design programmes, deliverables, and interfaces across MEP, structural, and architectural disciplines. Demonstrable capability in managing design processes, tools, and systems (including BIM, digital design platforms, and coordination tools), ensuring alignment with project and programme requirements. Understanding of design risk, technical assurance, and compliance, including the ability to manage design reviews, approvals, and governance processes in line with client and regulatory standards. Proven ability to lead design teams both independently and collaboratively, providing clear direction while fostering a coordinated, high-performing environment. Experience in managing technically complex Building Services designs within property and buildings, ensuring integration with wider project constraints such as operational environments and phased delivery. Able to represent WSP in technical discussions with clients, contractors, and stakeholders, while translating client requirements into practical, coordinated engineering design solutions. Recent, demonstrable experience in delivering coordinated Building Services design across multiple stages of project delivery, including managing change, resolving technical challenges, and supporting successful project outcomes. Key responsibilities Lead the planning, management, and coordination of Building Services design with other disciplines, across all project stages within Heathrow programmes Ensure that design deliverables are technically sound, fully coordinated, and aligned with project requirements and constraints Act as the central point of integration between MEP disciplines, architectural, structural, and specialist systems Drive a "right-first-time" approach, reducing rework and improving overall design efficiency Design Programme & Deliverables Develop and manage detailed design programmes aligned with overall project milestones and delivery strategy Ensure design outputs are delivered in a timely manner, supporting procurement, construction, and commissioning activities Monitor progress against design deliverables and take early action where slippage or risk is identified Maintain clarity on design scope and deliverables, particularly where changes or additional requirements emerge Technical Assurance & Compliance Lead design reviews and assurance processes, ensuring alignment with Heathrow standards, regulatory requirements, and industry best practice Provide oversight of technical compliance, including safety, performance, and sustainability requirements Ensure that design decisions are justified, recorded, and traceable through appropriate documentation Support the resolution of technical challenges through structured problem-solving and expert input Stakeholder Engagement Interface with client technical authorities, contractors, and supply chain partners to communicate design intent and resolve issues Lead technical workshops and coordination meetings, ensuring productive outcomes and clear actions Translate complex technical information into clear, concise updates for non-technical stakeholders where required Change & Risk Management Manage design change processes, ensuring impacts on cost, programme, and risk are understood and communicated Identify design-related risks early and coordinate mitigation strategies across disciplines Maintain visibility of key technical risks and ensure alignment with project risk management processes Team Leadership & Capability Provide leadership and mentoring to design engineers and coordinators Promote collaboration across disciplines, encouraging integrated design solutions Support development of technical capability and knowledge sharing within the team Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
Nottingham University Hospitals NHS Trust
Nottingham, Nottinghamshire
Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff Deputy Director of Midwifery - Quality Risk & Safety Band 8d Main area Midwifery Grade Band 8d Contract Permanent Hours Full time - 37.5 hours per week Job ref 259 Site Nottingham University Hospitals NHS Trust Town Nottingham Salary £94,356 - £108,814 per annum Salary period Yearly Closing 31/08/:59 Interview date 21/09/2026 Job overview Working in partnership with the Maternity/ perinatal Directorate, Family Health Care Group and Corporate Leadership team, the Deputy Director of Midwifery will lead the delivery of efficient, effective and high quality processes and systems to provide assurance and ensure compliance with regulatory and NHS obligations, ensuring through maternity leadership and corporate functions, and in liaison with other key professionals that activities and work plans within care groups and the overall Trust are aligned to meet these requirements. Have operational accountability for the Maternity Governance Team. They will be expected to develop innovative practice in relation to the provision of maternity and other services to women and their families. Ensure that the maternity quality governance activities reflect national and local strategic frameworks and initiatives in relation to regulatory compliance, working closely with the corporate and care group teams. The Deputy Director of Midwifery will have the ability to operate independently and decisively to ensure effective operational running and strategic development within the maternity governance team in conjunction with the Director of Midwifery and Medical leadership. The post holder will play a significant role in developing and implementing the Trusts Nursing and Midwifery Strategy. This will be in accordance with patient needs, national and local priorities and professional codes of practice. Main duties of the job Working within the overall objectives, lead, develop, implement & monitor strategic plans in relation to compliance with regulatory & NHS obligations & ensure that they reflect national and local priorities. Ensure processes & systems are in place across the organisation to maintain the CQC registration, aligned to maternity services. Ensure appropriate CQC compliance monitoring programmes & processes are in place across maternity to be able to evidence ongoing compliance with standards & ensure awareness and readiness for external inspection. Have responsibility for the day-to-day operational running of the Maternity Governance Team. Support and deputise for the Director of Midwifery as professional lead relating to the conduct of midwives and ensure that the Director of Midwifery & Chief Nurse are kept informed with regard to misconduct issues. Recognise cases outside own area of authority and /or with wider public concern and seek advice accordingly. Lead the governance Senior Midwifery team acting as line manager in ensuring that all maternity staff have clear goals and objectives, regular appraisals & feedback on performance as well as personal development plans. Lead on regular establishment and activity reviews per clinical area and advise on staffing issues, taking action where necessary to resolve under the direction and support of the Director of Midwipery. Participate in the Silver on-call rota for the Trust or maternity on call rota. Working for our organisation With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Detailed job description and main responsibilities For full detailed job description and main responsibilities, please refer to the Job Description & Person Specification. Proposed Interview Date - week commencing 21.09.26 We are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities and a further four million people across the East Midlands and beyond. Our Trust spans over three sites including Queen's Medical Centre (QMC), Nottingham City Hospital and Ropewalk House. We are home to the East Midlands Major Trauma Centre, the Nottingham Children's Hospital and in partnership with the University of Nottingham we host a Biomedical Research Centre carrying out vital research into hearing, digestive diseases, respiratory, musculoskeletal disease, mental health and imaging. As a teaching hospital, we are instrumental in the education and training of doctors, nurses and other healthcare professionals. We are proud of our strong relationships with universities across the East Midlands, including the University of Nottingham, Nottingham Trent University and Loughborough University. Recent years have been challenging. Alongside our continued recovery from Covid, our maternity services are subject to an independent review, and we must do more to improve our culture. We have seen improvements in many areas already and continue to be more focused than ever on making sustained improvements across our services. Person specification Training & Qualifications Relevant Master's Degree or equivalent experience and evidence of continuing professional development Current NMC Registered Midwife Extensive knowledge of maternity governance , acquired through postgraduate diploma or equivalent experience or training Experience Significant experience of leading governance, or components of governance, within a large and complex organisation. Demonstrates an extensive knowledge and senior level experience of NHS regulation and compliance agenda: 1. Political context 2. Role of Care Quality Commission and NHSE 3. Relevant healthcare legislation with UK and EU 4. Governance and assurance frameworks 5. Maternity specific legislation and regulations Communication and Relationship Skills Provide and receive highly complex, sensitive and contentious information, negotiate with senior staff and external stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Strong interpersonal skills including the ability to persuade and influence others and deliver presentations in a variety of settings Analytical and Judgement Skills Ability to analyse complex facts and situations and develop a range of options Strategic thinking - ability to anticipate and resolve problems before they arise Planning and Organisation Skills Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances Works with senior staff and other external stakeholders to develop performance improvement plans _ Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Applicants are kindly requested to refrain from using AI at any stage during the recruitment process. Salary: The quoted salary will be on a pro rata basis for part time workers. Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted. At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification. ID and Right to work checks : NUH authenticate ID and right to work documentation including passports and driving licences through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation. Consent: Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post . click apply for full job details
Aug 25, 2026
Full time
Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff Deputy Director of Midwifery - Quality Risk & Safety Band 8d Main area Midwifery Grade Band 8d Contract Permanent Hours Full time - 37.5 hours per week Job ref 259 Site Nottingham University Hospitals NHS Trust Town Nottingham Salary £94,356 - £108,814 per annum Salary period Yearly Closing 31/08/:59 Interview date 21/09/2026 Job overview Working in partnership with the Maternity/ perinatal Directorate, Family Health Care Group and Corporate Leadership team, the Deputy Director of Midwifery will lead the delivery of efficient, effective and high quality processes and systems to provide assurance and ensure compliance with regulatory and NHS obligations, ensuring through maternity leadership and corporate functions, and in liaison with other key professionals that activities and work plans within care groups and the overall Trust are aligned to meet these requirements. Have operational accountability for the Maternity Governance Team. They will be expected to develop innovative practice in relation to the provision of maternity and other services to women and their families. Ensure that the maternity quality governance activities reflect national and local strategic frameworks and initiatives in relation to regulatory compliance, working closely with the corporate and care group teams. The Deputy Director of Midwifery will have the ability to operate independently and decisively to ensure effective operational running and strategic development within the maternity governance team in conjunction with the Director of Midwifery and Medical leadership. The post holder will play a significant role in developing and implementing the Trusts Nursing and Midwifery Strategy. This will be in accordance with patient needs, national and local priorities and professional codes of practice. Main duties of the job Working within the overall objectives, lead, develop, implement & monitor strategic plans in relation to compliance with regulatory & NHS obligations & ensure that they reflect national and local priorities. Ensure processes & systems are in place across the organisation to maintain the CQC registration, aligned to maternity services. Ensure appropriate CQC compliance monitoring programmes & processes are in place across maternity to be able to evidence ongoing compliance with standards & ensure awareness and readiness for external inspection. Have responsibility for the day-to-day operational running of the Maternity Governance Team. Support and deputise for the Director of Midwifery as professional lead relating to the conduct of midwives and ensure that the Director of Midwifery & Chief Nurse are kept informed with regard to misconduct issues. Recognise cases outside own area of authority and /or with wider public concern and seek advice accordingly. Lead the governance Senior Midwifery team acting as line manager in ensuring that all maternity staff have clear goals and objectives, regular appraisals & feedback on performance as well as personal development plans. Lead on regular establishment and activity reviews per clinical area and advise on staffing issues, taking action where necessary to resolve under the direction and support of the Director of Midwipery. Participate in the Silver on-call rota for the Trust or maternity on call rota. Working for our organisation With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Detailed job description and main responsibilities For full detailed job description and main responsibilities, please refer to the Job Description & Person Specification. Proposed Interview Date - week commencing 21.09.26 We are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities and a further four million people across the East Midlands and beyond. Our Trust spans over three sites including Queen's Medical Centre (QMC), Nottingham City Hospital and Ropewalk House. We are home to the East Midlands Major Trauma Centre, the Nottingham Children's Hospital and in partnership with the University of Nottingham we host a Biomedical Research Centre carrying out vital research into hearing, digestive diseases, respiratory, musculoskeletal disease, mental health and imaging. As a teaching hospital, we are instrumental in the education and training of doctors, nurses and other healthcare professionals. We are proud of our strong relationships with universities across the East Midlands, including the University of Nottingham, Nottingham Trent University and Loughborough University. Recent years have been challenging. Alongside our continued recovery from Covid, our maternity services are subject to an independent review, and we must do more to improve our culture. We have seen improvements in many areas already and continue to be more focused than ever on making sustained improvements across our services. Person specification Training & Qualifications Relevant Master's Degree or equivalent experience and evidence of continuing professional development Current NMC Registered Midwife Extensive knowledge of maternity governance , acquired through postgraduate diploma or equivalent experience or training Experience Significant experience of leading governance, or components of governance, within a large and complex organisation. Demonstrates an extensive knowledge and senior level experience of NHS regulation and compliance agenda: 1. Political context 2. Role of Care Quality Commission and NHSE 3. Relevant healthcare legislation with UK and EU 4. Governance and assurance frameworks 5. Maternity specific legislation and regulations Communication and Relationship Skills Provide and receive highly complex, sensitive and contentious information, negotiate with senior staff and external stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Strong interpersonal skills including the ability to persuade and influence others and deliver presentations in a variety of settings Analytical and Judgement Skills Ability to analyse complex facts and situations and develop a range of options Strategic thinking - ability to anticipate and resolve problems before they arise Planning and Organisation Skills Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances Works with senior staff and other external stakeholders to develop performance improvement plans _ Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Applicants are kindly requested to refrain from using AI at any stage during the recruitment process. Salary: The quoted salary will be on a pro rata basis for part time workers. Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted. At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification. ID and Right to work checks : NUH authenticate ID and right to work documentation including passports and driving licences through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation. Consent: Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post . click apply for full job details
Join the Markets Operations Transformation team and design, develop and deliver strategic programs that drive scale, mitigate risk, increase revenue and improve overall client experience across Fixed Income, Currencies and Rates lines of business. The Market Operations Transformation team is seeking a Vice President level candidate who will be part of the Transformation Strategy team responsible for aligning cross-functional and cross-LOB projects, ensuring that they're fiscally and technically within reason and aligned to the business priorities.The role will require collaboration with various internal teams and business leaders alike, delivering Target State Solutions that are aligned with the strategy, cost optimization, regulatory reporting and end state client experience. As a Markets Operations Transformation Program Manager within JPMorganChase, you will be responsible for driving delivery across multiple geographic and regulatory jurisdictions through the use of process redesign, data, and technology. You will be involved in projects that may include AI roll out, digitization/automation, new business growth, expansion into new markets/products/regions, tokenization, operational efficiency, regulatory compliance, control and/or people initiatives. Job responsibilities Leads, manages and drives execution of key projects across multiple Markets Operations areas. Shapes and drives activities supporting the governance infrastructure and protocols including data driven analysis to senior Markets Operations management. Manages end-to-end delivery of projects/programs, partners closely with teams across Sales & Trading, Operations, Technology, Data & Analytics, Legal & Compliance, Finance and other corporate functions. Defines objectives and key results, project planning and analysis, resource management, driving or overseeing project execution, and reporting of status to senior management. Leverages the latest digital tools and technologies to support development of scalable, leading-edge solutions. Leads problem solving and data driven decision making inclusive of process design, re-engineering, and target state modelling. Required qualifications, capabilities, and skills Several years of project management / business analysis experience. Excellent written/verbal communication and presentations skills targeting various stakeholders and senior management. Intermediate/Advanced experience using Microsoft Office, including Excel, and PowerPoint. Excellent analytical and logical thinking to understand and analyze complex business problems. Strong data analysis skills, including analysis of operational, process, and financial data. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal and influencing skills. End-to-end project management experience, including scoping, business case development, implementation, results measurement and change management. Ability to analyze and resolve project-related issues and follow through with set objectives. Experience working with geographically distributed and culturally diverse work-groups. Preferred qualifications, capabilities, and skills Ability to develop strong partnerships across lines of business to achieve goals. Proven ability to achieve quality results in a high-pressure, rapidly changing environment requiring flexibility / adaptability to changeable directives. Markets or other related financial services experience. Experience in an operations and knowledge of industry regulations. Experience with emerging technologies and the latest digital tools (e.g. AI / LLM).
Aug 25, 2026
Full time
Join the Markets Operations Transformation team and design, develop and deliver strategic programs that drive scale, mitigate risk, increase revenue and improve overall client experience across Fixed Income, Currencies and Rates lines of business. The Market Operations Transformation team is seeking a Vice President level candidate who will be part of the Transformation Strategy team responsible for aligning cross-functional and cross-LOB projects, ensuring that they're fiscally and technically within reason and aligned to the business priorities.The role will require collaboration with various internal teams and business leaders alike, delivering Target State Solutions that are aligned with the strategy, cost optimization, regulatory reporting and end state client experience. As a Markets Operations Transformation Program Manager within JPMorganChase, you will be responsible for driving delivery across multiple geographic and regulatory jurisdictions through the use of process redesign, data, and technology. You will be involved in projects that may include AI roll out, digitization/automation, new business growth, expansion into new markets/products/regions, tokenization, operational efficiency, regulatory compliance, control and/or people initiatives. Job responsibilities Leads, manages and drives execution of key projects across multiple Markets Operations areas. Shapes and drives activities supporting the governance infrastructure and protocols including data driven analysis to senior Markets Operations management. Manages end-to-end delivery of projects/programs, partners closely with teams across Sales & Trading, Operations, Technology, Data & Analytics, Legal & Compliance, Finance and other corporate functions. Defines objectives and key results, project planning and analysis, resource management, driving or overseeing project execution, and reporting of status to senior management. Leverages the latest digital tools and technologies to support development of scalable, leading-edge solutions. Leads problem solving and data driven decision making inclusive of process design, re-engineering, and target state modelling. Required qualifications, capabilities, and skills Several years of project management / business analysis experience. Excellent written/verbal communication and presentations skills targeting various stakeholders and senior management. Intermediate/Advanced experience using Microsoft Office, including Excel, and PowerPoint. Excellent analytical and logical thinking to understand and analyze complex business problems. Strong data analysis skills, including analysis of operational, process, and financial data. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal and influencing skills. End-to-end project management experience, including scoping, business case development, implementation, results measurement and change management. Ability to analyze and resolve project-related issues and follow through with set objectives. Experience working with geographically distributed and culturally diverse work-groups. Preferred qualifications, capabilities, and skills Ability to develop strong partnerships across lines of business to achieve goals. Proven ability to achieve quality results in a high-pressure, rapidly changing environment requiring flexibility / adaptability to changeable directives. Markets or other related financial services experience. Experience in an operations and knowledge of industry regulations. Experience with emerging technologies and the latest digital tools (e.g. AI / LLM).
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Operational Services Agreement (OSA) Manager Location: Warwick / Hybrid Contract Type: 6 months The Opportunity We are seeking an experienced Operational Services Agreement (OSA) Manager to lead the governance, delivery and successful transition of Operational Services Agreements within a complex business separation programme. This is a high-profile role responsible for ensuring operational services are delivered in line with contractual commitments while maintaining robust governance, managing stakeholder relationships and supporting the successful transition and exit of services. Working across multiple business functions, you will act as the central point of coordination, driving collaboration, managing risk, overseeing service performance and ensuring contractual obligations are met throughout the lifecycle of the agreement. Key Responsibilities: Service Delivery & Stakeholder Management Lead the operational relationship between service providers and recipients across all Operational Services Agreements. Ensure services are delivered in accordance with agreed service levels and contractual obligations. Monitor service performance, proactively identifying risks, issues and opportunities for continuous improvement. Build strong working relationships across business, technology, legal, finance, security and operational teams. Act as the primary point of coordination for all OSA-related operational activities. Governance & Compliance Lead governance forums, working groups and operational review meetings. Ensure governance processes are consistently applied and fully auditable. Produce high-quality reporting, dashboards and management information for senior stakeholders. Maintain comprehensive records of decisions, actions, approvals and risks. Ensure compliance with contractual requirements, internal policies and governance standards. Change Management Manage the end-to-end OSA change control process. Coordinate cross-functional impact assessments across business and technical teams. Ensure all changes are appropriately assessed, documented, approved and implemented. Maintain alignment between operational changes and contractual obligations. Risk, Issue & Escalation Management Own the management of operational risks, issues, dependencies and escalations. Coordinate the resolution of complex operational, commercial and technical challenges. Support dispute resolution activities where required. Escalate significant risks and issues to senior leadership. Transition & Exit Management Monitor and manage Operational Services Agreement exit plans. Coordinate cross-functional transition activities to ensure successful service exits. Oversee governance, quality assurance and completion of transition milestones. Ensure service exits are delivered in a controlled, compliant and auditable manner. Data Security & Information Governance Monitor compliance with data security, privacy and information governance requirements. Ensure regulatory and organisational standards are maintained throughout service delivery. Financial Management Support monthly billing activities, service charge validation and cost management. Coordinate the resolution of billing queries with relevant stakeholders. Monitor financial obligations associated with Operational Services Agreements. Leadership Provide day-to-day leadership and guidance to members of the OSA team. Support resource planning and prioritisation across operational activities. Foster a collaborative, high-performing team environment focused on continuous improvement. Skills & Experience Essential Proven experience in Service Delivery, Operational Services Agreements (OSA), Transition Services Agreements (TSA), Supplier Management or Programme Management. Strong governance, operational management and stakeholder engagement experience. Experience managing risk, issues, escalations and dispute resolution. Knowledge of business separation, organisational transformation or transition programmes. Excellent communication, influencing and relationship management skills. Strong analytical, organisational and problem-solving capabilities. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 25, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Operational Services Agreement (OSA) Manager Location: Warwick / Hybrid Contract Type: 6 months The Opportunity We are seeking an experienced Operational Services Agreement (OSA) Manager to lead the governance, delivery and successful transition of Operational Services Agreements within a complex business separation programme. This is a high-profile role responsible for ensuring operational services are delivered in line with contractual commitments while maintaining robust governance, managing stakeholder relationships and supporting the successful transition and exit of services. Working across multiple business functions, you will act as the central point of coordination, driving collaboration, managing risk, overseeing service performance and ensuring contractual obligations are met throughout the lifecycle of the agreement. Key Responsibilities: Service Delivery & Stakeholder Management Lead the operational relationship between service providers and recipients across all Operational Services Agreements. Ensure services are delivered in accordance with agreed service levels and contractual obligations. Monitor service performance, proactively identifying risks, issues and opportunities for continuous improvement. Build strong working relationships across business, technology, legal, finance, security and operational teams. Act as the primary point of coordination for all OSA-related operational activities. Governance & Compliance Lead governance forums, working groups and operational review meetings. Ensure governance processes are consistently applied and fully auditable. Produce high-quality reporting, dashboards and management information for senior stakeholders. Maintain comprehensive records of decisions, actions, approvals and risks. Ensure compliance with contractual requirements, internal policies and governance standards. Change Management Manage the end-to-end OSA change control process. Coordinate cross-functional impact assessments across business and technical teams. Ensure all changes are appropriately assessed, documented, approved and implemented. Maintain alignment between operational changes and contractual obligations. Risk, Issue & Escalation Management Own the management of operational risks, issues, dependencies and escalations. Coordinate the resolution of complex operational, commercial and technical challenges. Support dispute resolution activities where required. Escalate significant risks and issues to senior leadership. Transition & Exit Management Monitor and manage Operational Services Agreement exit plans. Coordinate cross-functional transition activities to ensure successful service exits. Oversee governance, quality assurance and completion of transition milestones. Ensure service exits are delivered in a controlled, compliant and auditable manner. Data Security & Information Governance Monitor compliance with data security, privacy and information governance requirements. Ensure regulatory and organisational standards are maintained throughout service delivery. Financial Management Support monthly billing activities, service charge validation and cost management. Coordinate the resolution of billing queries with relevant stakeholders. Monitor financial obligations associated with Operational Services Agreements. Leadership Provide day-to-day leadership and guidance to members of the OSA team. Support resource planning and prioritisation across operational activities. Foster a collaborative, high-performing team environment focused on continuous improvement. Skills & Experience Essential Proven experience in Service Delivery, Operational Services Agreements (OSA), Transition Services Agreements (TSA), Supplier Management or Programme Management. Strong governance, operational management and stakeholder engagement experience. Experience managing risk, issues, escalations and dispute resolution. Knowledge of business separation, organisational transformation or transition programmes. Excellent communication, influencing and relationship management skills. Strong analytical, organisational and problem-solving capabilities. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Reporting Office: Barking Riverside, London Persona: Site Agile Worker: No Closing Date: 01/09/2026 Interview Dates: TBC, please note that in person interviews will be held for at least one of the interview stages for this role. Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service + Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join our Barking Riverside Team: Barking Riverside is one of the largest and most ambitious regeneration projects in Europe, transforming East London into a thriving new community. This is a unique opportunity to play a pivotal leadership role in shaping the future delivery of a nationally significant development. As Director of Strategic Delivery, you will lead BRL's Strategic Delivery function, overseeing infrastructure and commercial activities across the business. You will be responsible for legal, governance, risk management, programme management, commercial reporting and strategic project delivery, ensuring the successful facilitation of serviced land parcels, land disposals and commercial property lettings. Reporting directly to the BRL Managing Director and sitting on the Executive Team, you will provide strategic leadership and governance oversight, helping to drive the delivery of the business plan, maximise commercial returns and achieve long-term regeneration objectives. This role is critical in ensuring that complex projects are delivered successfully while maintaining strong relationships with developers, contractors, local authorities, shareholders, funders and other key stakeholders. Your impact in the role: Lead the Strategic Delivery function, providing direction across infrastructure, governance, commercial and programme management activities. Oversee the successful delivery of complex development and infrastructure projects from inception through to completion. Lead contract and commercial negotiations and oversee contract management to optimise business outcomes. Build and maintain strong partnerships with developers, contractors, consultants, local authorities, registered providers, shareholders, funders and other stakeholders. Responsible for financial appraisals, cashflow management, risk mitigation, programme performance and expenditure control. Lead and develop a high-performing team, providing direction and support to managers and consultants. Drive the delivery of the BRL Business Plan while balancing programme, cost, quality, commercial and social value objectives. Champion compliance with health and safety, governance and regulatory requirements across all areas of responsibility. What you'll bring: Degree qualified or equivalent professional qualification. Extensive senior-level experience within the construction, development or regeneration sector, gained within large developer or contractor organisations. Significant experience delivering large-scale strategic development projects and securing planning approvals. Extensive knowledge of development, contracting and commercial structures, with a strong understanding of market influences and contractual arrangements. Proven track record of leading successful infrastructure functions on large scale strategic projects at a senior level. Extensive technical knowledge of RIBA stages; can add value to the pre-construction and development process. Able to demonstrate extensive financial and commercial acumen, including detailed knowledge of the financial models, associated risk management skills at the highest level gained at a senior level. Excellent negotiation skills developed within development or construction environment. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. MRICS, MCIOB, CEng or equivalent professional qualification. A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels. If you require any reasonable adjustments at any stage during this process, including application stage, please email About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Aug 25, 2026
Full time
Reporting Office: Barking Riverside, London Persona: Site Agile Worker: No Closing Date: 01/09/2026 Interview Dates: TBC, please note that in person interviews will be held for at least one of the interview stages for this role. Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service + Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join our Barking Riverside Team: Barking Riverside is one of the largest and most ambitious regeneration projects in Europe, transforming East London into a thriving new community. This is a unique opportunity to play a pivotal leadership role in shaping the future delivery of a nationally significant development. As Director of Strategic Delivery, you will lead BRL's Strategic Delivery function, overseeing infrastructure and commercial activities across the business. You will be responsible for legal, governance, risk management, programme management, commercial reporting and strategic project delivery, ensuring the successful facilitation of serviced land parcels, land disposals and commercial property lettings. Reporting directly to the BRL Managing Director and sitting on the Executive Team, you will provide strategic leadership and governance oversight, helping to drive the delivery of the business plan, maximise commercial returns and achieve long-term regeneration objectives. This role is critical in ensuring that complex projects are delivered successfully while maintaining strong relationships with developers, contractors, local authorities, shareholders, funders and other key stakeholders. Your impact in the role: Lead the Strategic Delivery function, providing direction across infrastructure, governance, commercial and programme management activities. Oversee the successful delivery of complex development and infrastructure projects from inception through to completion. Lead contract and commercial negotiations and oversee contract management to optimise business outcomes. Build and maintain strong partnerships with developers, contractors, consultants, local authorities, registered providers, shareholders, funders and other stakeholders. Responsible for financial appraisals, cashflow management, risk mitigation, programme performance and expenditure control. Lead and develop a high-performing team, providing direction and support to managers and consultants. Drive the delivery of the BRL Business Plan while balancing programme, cost, quality, commercial and social value objectives. Champion compliance with health and safety, governance and regulatory requirements across all areas of responsibility. What you'll bring: Degree qualified or equivalent professional qualification. Extensive senior-level experience within the construction, development or regeneration sector, gained within large developer or contractor organisations. Significant experience delivering large-scale strategic development projects and securing planning approvals. Extensive knowledge of development, contracting and commercial structures, with a strong understanding of market influences and contractual arrangements. Proven track record of leading successful infrastructure functions on large scale strategic projects at a senior level. Extensive technical knowledge of RIBA stages; can add value to the pre-construction and development process. Able to demonstrate extensive financial and commercial acumen, including detailed knowledge of the financial models, associated risk management skills at the highest level gained at a senior level. Excellent negotiation skills developed within development or construction environment. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. MRICS, MCIOB, CEng or equivalent professional qualification. A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels. If you require any reasonable adjustments at any stage during this process, including application stage, please email About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Quality Assurance Lead / Compliance Manager 40,000 - 45,000 + Benefits A brand-new role with the opportunity to shape quality, compliance and continuous improvement across a growing organisation. We're looking for an experienced Registered Manager or Quality & Compliance professional to lead audits, governance and quality assurance activity across multiple services. Working independently from operational teams, you'll provide assurance to senior leadership, identify risks, drive improvements and help ensure the highest standards of service delivery, safeguarding and regulatory compliance. What's in it for you? Brand-new role you can make your own Direct access to senior leadership Opportunity to influence organisational standards and quality strategy Varied, autonomous role with real impact Competitive salary and benefits package Key Responsibilities Deliver quality audits, inspections and compliance reviews. Monitor safeguarding, risk management and regulatory compliance. Analyse audit findings, KPIs, incidents, complaints and stakeholder feedback. Identify trends, risks and opportunities for improvement. Produce reports, dashboards and recommendations for senior leaders. Manage quality improvement plans and track progress. Lead governance activities and quality assurance programmes across services. About You Registered Manager experience essential. Minimum 5 years' experience within supported housing, social care, health and social care regulation, or a similar quality-focused environment. Experienced in audits, inspections, compliance or governance reviews. Strong knowledge of safeguarding and regulatory requirements. Excellent analytical, reporting and stakeholder management skills. Full UK driving licence and access to your own vehicle. Desirable Supported housing, homelessness, mental health or learning disability sector experience. Knowledge of regulatory frameworks and quality standards. Experience with continuous improvement methodologies, Root Cause Analysis or ISO standards. If you're looking for an opportunity to step into a newly created role where your expertise will genuinely influence service quality and organisational performance, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 25, 2026
Full time
Quality Assurance Lead / Compliance Manager 40,000 - 45,000 + Benefits A brand-new role with the opportunity to shape quality, compliance and continuous improvement across a growing organisation. We're looking for an experienced Registered Manager or Quality & Compliance professional to lead audits, governance and quality assurance activity across multiple services. Working independently from operational teams, you'll provide assurance to senior leadership, identify risks, drive improvements and help ensure the highest standards of service delivery, safeguarding and regulatory compliance. What's in it for you? Brand-new role you can make your own Direct access to senior leadership Opportunity to influence organisational standards and quality strategy Varied, autonomous role with real impact Competitive salary and benefits package Key Responsibilities Deliver quality audits, inspections and compliance reviews. Monitor safeguarding, risk management and regulatory compliance. Analyse audit findings, KPIs, incidents, complaints and stakeholder feedback. Identify trends, risks and opportunities for improvement. Produce reports, dashboards and recommendations for senior leaders. Manage quality improvement plans and track progress. Lead governance activities and quality assurance programmes across services. About You Registered Manager experience essential. Minimum 5 years' experience within supported housing, social care, health and social care regulation, or a similar quality-focused environment. Experienced in audits, inspections, compliance or governance reviews. Strong knowledge of safeguarding and regulatory requirements. Excellent analytical, reporting and stakeholder management skills. Full UK driving licence and access to your own vehicle. Desirable Supported housing, homelessness, mental health or learning disability sector experience. Knowledge of regulatory frameworks and quality standards. Experience with continuous improvement methodologies, Root Cause Analysis or ISO standards. If you're looking for an opportunity to step into a newly created role where your expertise will genuinely influence service quality and organisational performance, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are looking for a compassionate, confident and experienced Liaison and Diversion Team Lead to provide day-to-day leadership for our Liaison and Diversion outreach team in Surrey. Working in partnership with Surrey and Borders Partnership NHS Foundation Trust, you will support the delivery of high-quality, safe and effective services for vulnerable people who have come into contact with the criminal justice system. This is a varied and rewarding role, combining operational leadership, staff supervision, partnership working and a reduced caseload of complex and high-risk clients. You will lead and support a team of practitioners, help manage service performance and quality, and work closely with health, social care, criminal justice and voluntary sector partners to improve outcomes for people experiencing mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity and other complex needs. We are looking for someone who can bring strong leadership skills, sound judgement, and a commitment to trauma-informed, recovery-focused and person-centred practice. In return, you will be part of an organisation that values Kindness, Integrity and Commitment, and is committed to improving health, wellbeing and life opportunities for people across Surrey. Location: Frimley Park Hospital, Guildford Salary: £32,680 Hours: 35 hours per week Contract: type: Permanent Key responsibilities: Leadership and Operational Management Provide day-to-day leadership and operational oversight of the Liaison and Diversion team. Support the recruitment, induction and development of staff and volunteers. Conduct regular supervision, appraisal and performance reviews for team members. Support staff wellbeing and promote a positive, inclusive and psychologically safe working environment. Provide management cover and deputise for the Catalyst Senior Manager when required. Lead team meetings and case discussions. Support the implementation of organisational policies, procedures and best practice guidance. Monitor staffing capacity and workload allocation to ensure safe and effective service delivery. Clinical and Case Management Hold a complex caseload requiring enhanced intervention, multi-agency coordination and risk management. Support staff in managing complex cases involving mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity, safeguarding concerns and social vulnerability. Formulate support and risk management plans. Ensure safeguarding concerns are identified, escalated and managed in accordance with local safeguarding procedures. Support clients to access appropriate health, mental health, housing, welfare, treatment, recovery and community support services. Promote recovery-focused and trauma-informed practice across the service. Ensure service users are supported to engage effectively with criminal justice processes and community services Partnership and Stakeholder Engagement Develop and maintain effective working relationships with Police, Courts, Probation, Youth Justice Services, NHS organisations, Local Authorities and voluntary sector partners. Represent Catalyst and the Liaison and Diversion Service at internal and external meetings. Promote integrated working across health, criminal justice and community services. Support the development of pathways that improve outcomes for vulnerable individuals. Facilitate joint working and information sharing arrangements in accordance with GDPR and information governance requirements. Act as a key contact for partner agencies and support the resolution of operational challenges Service Development and Quality Improvement Support the Catalyst and SABP Service Managers in developing and improving service delivery. Contribute to service reviews and quality improvement projects. Identify gaps in local provision and support the development of new partnerships and initiatives. Promote innovation and evidence-based practice across the service. Participate in contract monitoring and performance reporting processes. Support the development of community resources that enhance recovery, diversion and social inclusion Performance and Governance Monitor service activity and outcomes to ensure contractual and organisational requirements are achieved. Ensure accurate and timely recording of client information on case management systems Carrying out service audits, and following thought to ensure all requirements are met. Maintain compliance with information governance, confidentiality, safeguarding and data protection requirements. Prepare reports, performance information and outcome data as required. Ensure all team members maintain accurate case records and complete mandatory training requirements. Contribute to risk management and incident reporting processes About the organisation Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing-together, every step of the way. About you Essential: Minimum of 3 years' experience working with adults with complex needs, such as mental health difficulties, substance misuse, homelessness, neurodiversity, learning disabilities or offending behaviour. Experience of providing supervision, mentoring or line management to staff. Experience of working in partnership with multiple agencies and services. Experience of managing complex and high-risk cases. Knowledge of mental health, substance misuse and social vulnerabilities. Understanding of safeguarding legislation and practice. Knowledge of risk assessment and risk management. Good understanding of information governance, consent, confidentiality and GDPR. Understanding of trauma-informed and recovery-focused approaches. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to build and maintain effective partnerships. Ability to analyse complex information and make sound decisions. Ability to manage competing priorities and workloads. Strong report-writing and record-keeping skills. Competent in Microsoft Office and electronic case management systems. Demonstrates integrity, accountability and professionalism. Committed to social inclusion and reducing inequalities. Able to work independently and as part of a multidisciplinary team. Resilient and adaptable in challenging situations. Committed to continuous learning and professional development. Desirable: Degree, diploma or professional qualification in Mental Health, Social Work, Psychology, Counselling, Criminal Justice, Health and Social Care or a related field. Leadership or management qualification. Understanding of the Liaison and Diversion model and criminal justice pathways Benefits 26 days annual leave plus bank holidays (increasing with service) Pension scheme and access to Simply Health (including optical, dental, counselling sessions) Birthday leave, employee discounts, and flexible working where possible Supportive probation, sick pay after probation, and wellbeing/EAP resources Safeguarding & Checks This role is subject to a basic DBS check. A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate. All applicants must have a valid right to work in the UK Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. We welcome requests for reasonable adjustments at any stage of the process. Please note that we may close this vacancy early if we receive a high volume of suitable applications.
Aug 25, 2026
Full time
We are looking for a compassionate, confident and experienced Liaison and Diversion Team Lead to provide day-to-day leadership for our Liaison and Diversion outreach team in Surrey. Working in partnership with Surrey and Borders Partnership NHS Foundation Trust, you will support the delivery of high-quality, safe and effective services for vulnerable people who have come into contact with the criminal justice system. This is a varied and rewarding role, combining operational leadership, staff supervision, partnership working and a reduced caseload of complex and high-risk clients. You will lead and support a team of practitioners, help manage service performance and quality, and work closely with health, social care, criminal justice and voluntary sector partners to improve outcomes for people experiencing mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity and other complex needs. We are looking for someone who can bring strong leadership skills, sound judgement, and a commitment to trauma-informed, recovery-focused and person-centred practice. In return, you will be part of an organisation that values Kindness, Integrity and Commitment, and is committed to improving health, wellbeing and life opportunities for people across Surrey. Location: Frimley Park Hospital, Guildford Salary: £32,680 Hours: 35 hours per week Contract: type: Permanent Key responsibilities: Leadership and Operational Management Provide day-to-day leadership and operational oversight of the Liaison and Diversion team. Support the recruitment, induction and development of staff and volunteers. Conduct regular supervision, appraisal and performance reviews for team members. Support staff wellbeing and promote a positive, inclusive and psychologically safe working environment. Provide management cover and deputise for the Catalyst Senior Manager when required. Lead team meetings and case discussions. Support the implementation of organisational policies, procedures and best practice guidance. Monitor staffing capacity and workload allocation to ensure safe and effective service delivery. Clinical and Case Management Hold a complex caseload requiring enhanced intervention, multi-agency coordination and risk management. Support staff in managing complex cases involving mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity, safeguarding concerns and social vulnerability. Formulate support and risk management plans. Ensure safeguarding concerns are identified, escalated and managed in accordance with local safeguarding procedures. Support clients to access appropriate health, mental health, housing, welfare, treatment, recovery and community support services. Promote recovery-focused and trauma-informed practice across the service. Ensure service users are supported to engage effectively with criminal justice processes and community services Partnership and Stakeholder Engagement Develop and maintain effective working relationships with Police, Courts, Probation, Youth Justice Services, NHS organisations, Local Authorities and voluntary sector partners. Represent Catalyst and the Liaison and Diversion Service at internal and external meetings. Promote integrated working across health, criminal justice and community services. Support the development of pathways that improve outcomes for vulnerable individuals. Facilitate joint working and information sharing arrangements in accordance with GDPR and information governance requirements. Act as a key contact for partner agencies and support the resolution of operational challenges Service Development and Quality Improvement Support the Catalyst and SABP Service Managers in developing and improving service delivery. Contribute to service reviews and quality improvement projects. Identify gaps in local provision and support the development of new partnerships and initiatives. Promote innovation and evidence-based practice across the service. Participate in contract monitoring and performance reporting processes. Support the development of community resources that enhance recovery, diversion and social inclusion Performance and Governance Monitor service activity and outcomes to ensure contractual and organisational requirements are achieved. Ensure accurate and timely recording of client information on case management systems Carrying out service audits, and following thought to ensure all requirements are met. Maintain compliance with information governance, confidentiality, safeguarding and data protection requirements. Prepare reports, performance information and outcome data as required. Ensure all team members maintain accurate case records and complete mandatory training requirements. Contribute to risk management and incident reporting processes About the organisation Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing-together, every step of the way. About you Essential: Minimum of 3 years' experience working with adults with complex needs, such as mental health difficulties, substance misuse, homelessness, neurodiversity, learning disabilities or offending behaviour. Experience of providing supervision, mentoring or line management to staff. Experience of working in partnership with multiple agencies and services. Experience of managing complex and high-risk cases. Knowledge of mental health, substance misuse and social vulnerabilities. Understanding of safeguarding legislation and practice. Knowledge of risk assessment and risk management. Good understanding of information governance, consent, confidentiality and GDPR. Understanding of trauma-informed and recovery-focused approaches. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to build and maintain effective partnerships. Ability to analyse complex information and make sound decisions. Ability to manage competing priorities and workloads. Strong report-writing and record-keeping skills. Competent in Microsoft Office and electronic case management systems. Demonstrates integrity, accountability and professionalism. Committed to social inclusion and reducing inequalities. Able to work independently and as part of a multidisciplinary team. Resilient and adaptable in challenging situations. Committed to continuous learning and professional development. Desirable: Degree, diploma or professional qualification in Mental Health, Social Work, Psychology, Counselling, Criminal Justice, Health and Social Care or a related field. Leadership or management qualification. Understanding of the Liaison and Diversion model and criminal justice pathways Benefits 26 days annual leave plus bank holidays (increasing with service) Pension scheme and access to Simply Health (including optical, dental, counselling sessions) Birthday leave, employee discounts, and flexible working where possible Supportive probation, sick pay after probation, and wellbeing/EAP resources Safeguarding & Checks This role is subject to a basic DBS check. A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate. All applicants must have a valid right to work in the UK Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. We welcome requests for reasonable adjustments at any stage of the process. Please note that we may close this vacancy early if we receive a high volume of suitable applications.
