Deputy Manager (Advocacy and Crisis Prevention Services)

Summary of Main Duties and Objectives of the Job:

Assist in managing crisis response and advocacy teams.

Provide case oversight and ensure adherence to advocacy standards.

Support safeguarding and risk management processes.

Monitor service performance and prepare reports.

Deputise for the Group Manager when required.

Support the Group Manager to :

Ensure services meet contractual, legal, and quality standards, including safeguarding, GDPR, and clinical governance.

Monitor and evaluate service performance, using data and feedback to inform improvements.

Ensure services are delivered within budget and collaborate with the Finance Manager on financial planning and reporting.

Contribute to the strategic development of Advocacy & Crisis Prevention services, identifying opportunities for innovation and growth.

Support tendering and funding applications, working with colleagues to develop compelling proposals.

Build and maintain relationships with commissioners, funders, and community partners.

Support the professional development of staff and volunteers through supervision, appraisal, and training.

Work with HR and senior colleagues to identify training needs and promote wellbeing in the workplace.

Lead safeguarding practice within the group, ensuring robust policies and procedures are in place.

• Identify and manage risks, reporting to senior leadership as required.
• Ensure service users are meaningfully involved in the design and delivery of services.
• Promote services through outreach, networking, and partnership working to reach underserved communities.
• Prepare reports for internal and external stakeholders, including the Board of Trustees.
• Represent Rochdale and District Mind at external meetings, forums, and events.

General principles for all Mind staff:

1. To promote the empowerment of people who experience mental health and emotional wellbeing issues and to help them speak out.

2. To support the active participation of mental health and emotional wellbeing service users in the services they receive.

3. To practice anti-discriminatory behaviour and to adhere to Rochdale and District Mind's objectives and policies in the delivery of all its services.

These responsibilities are subject to annual review and may need to be adjusted in line with service developments.

Person Specification

Experience

Experience in crisis intervention or advocacy services.

Supervisory experience.

Skills & Abilities-

Strong leadership and team management skills.

Strong organisational and interpersonal skills.

Excellent communication and interpersonal skills.

Ability to work strategically and operationally.

Skilled in safeguarding and risk management

Ability to design and implement outreach strategies

Knowledge

Knowledge of relevant legislation (Mental Health Act, Care Act).

Understanding of mental health and wellbeing issues.

Knowledge of clinical governance and therapeutic frameworks.

Awareness of equality, diversity, and inclusion in service delivery.

Familiarity with GDPR and other compliance requirements.

Values & Approach

Commitment to Rochdale and District Mind's values.

Person-centred and trauma-informed approach.

Commitment to anti-discriminatory practice and service user empowerment.

Qualifications-

Relevant qualification in advocacy , psychotherapy, psychology, social work, or related field (or equivalent experience).