At Conexus , we're not just building a company - we're developing careers. Every team member receives tailored training, ongoing coaching, and the support needed to become the very best version of themselves. You'll work with some of the world's most recognisable global brands across cutting-edge technology markets click apply for full job details
Apr 28, 2026
Full time
At Conexus , we're not just building a company - we're developing careers. Every team member receives tailored training, ongoing coaching, and the support needed to become the very best version of themselves. You'll work with some of the world's most recognisable global brands across cutting-edge technology markets click apply for full job details
At Conexus , we're not just building a company - we're developing careers. Every team member receives tailored training, ongoing coaching, and the support needed to become the very best version of themselves. You'll work with some of the world's most recognisable global brands across cutting-edge technology markets click apply for full job details
Apr 28, 2026
Full time
At Conexus , we're not just building a company - we're developing careers. Every team member receives tailored training, ongoing coaching, and the support needed to become the very best version of themselves. You'll work with some of the world's most recognisable global brands across cutting-edge technology markets click apply for full job details
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Manager We are seeking a highly skilled and experienced Facilities Manager to join our property management team. The successful candidate will be responsible for providing top-tier facilities services to occupiers across our clients managed properties, adhering to JLL's best practice standards while understanding and supporting the business objectives of our investments. Team Structure: • Reports to: Senior Facilities Managers (SFM)• May supervise: Assistant Facilities Manager(s) (AFM)Reporting to the Senior Facilities Managers (SFM), the FM may have line management responsibilities for Assistant Facilities Manager(s) (AFM) in the region and will work closely in a number of 'virtual teams' within Property Management including; Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Lead. What this job involves: The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment. What your day will look like: Facilities Management: • Deliver operational facilities-related client KPIs as outlined in the Property Management Agreement (PMA)• Implement 'Instinct' customer experience initiatives across the portfolio• Serve as the primary point of contact for occupiers regarding day-to-day building operations• Liaise with Surveyors on occupier matters that may impact valuation/investment considerations• Adhere to established procedures for out-of-hours cover and emergencies Financial Management: • Prepare and monitor service charge budgets• Conduct quarterly variance reporting and service charge reconciliation• Administer non-recoverable budgets Compliance and Risk Management: • Ensure compliance with health and safety regulations and best practices• Address risks identified in independent Risk Assessments• Implement JLL's 'Socially Responsible Management' program, including environmental and sustainability policies• Maintain, test, and implement disaster planning procedures• Organise and coordinate fire evacuation and bomb drills Technical Operations: • Maintain familiarity with all building systems (HVAC, mechanical, electrical)• Ensure proper maintenance contracts are in place as per O&M manual requirements• Collaborate with building surveyors, architects, and consultants on major works• Identify and arrange minor planned works Contractor Management: • Procure supplies and services in accordance with JLL's PAM procurement program• Monitor contractor performance against agreed standards• Prepare site regulations and issue work permits for contractor activities• Regularly assess and enhance the quality of services provided on-site and implement improvements Documentation and Reporting: • Maintain proper site records and routine correspondence• Develop and maintain occupier handbooks• Assist in insurance claim submissions and manage related works Property Portfolio Management: • Monitor vacant/void properties in conjunction with client insurance policies• Establish regular site inspection programs• Ensure readiness for property sales and assist with due diligence enquiries• Address emergencies and urgent issues promptly, managing outcomes effectively. Required Skills & Experience • IWFM / BIFM qualification or similar in facilities operational management• IOSH Qualification• Proficient in IT systems relevant to property management• Strong commercial awareness and ability to identify business improvement opportunities• Excellent stakeholder management skills• Previous experience in the property industry or similar business line, with client-facing experience• Change advocate with a drive to support operational business improvements• Strong organisational and communication skills (both verbal and written)• Results-driven mindset• Thorough understanding of Health & Safety and Compliance requirements (ISO14001 and ISO45001)• Solid knowledge of safety, quality, and cost risks in facilities management Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential
Apr 28, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Manager We are seeking a highly skilled and experienced Facilities Manager to join our property management team. The successful candidate will be responsible for providing top-tier facilities services to occupiers across our clients managed properties, adhering to JLL's best practice standards while understanding and supporting the business objectives of our investments. Team Structure: • Reports to: Senior Facilities Managers (SFM)• May supervise: Assistant Facilities Manager(s) (AFM)Reporting to the Senior Facilities Managers (SFM), the FM may have line management responsibilities for Assistant Facilities Manager(s) (AFM) in the region and will work closely in a number of 'virtual teams' within Property Management including; Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Lead. What this job involves: The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment. What your day will look like: Facilities Management: • Deliver operational facilities-related client KPIs as outlined in the Property Management Agreement (PMA)• Implement 'Instinct' customer experience initiatives across the portfolio• Serve as the primary point of contact for occupiers regarding day-to-day building operations• Liaise with Surveyors on occupier matters that may impact valuation/investment considerations• Adhere to established procedures for out-of-hours cover and emergencies Financial Management: • Prepare and monitor service charge budgets• Conduct quarterly variance reporting and service charge reconciliation• Administer non-recoverable budgets Compliance and Risk Management: • Ensure compliance with health and safety regulations and best practices• Address risks identified in independent Risk Assessments• Implement JLL's 'Socially Responsible Management' program, including environmental and sustainability policies• Maintain, test, and implement disaster planning procedures• Organise and coordinate fire evacuation and bomb drills Technical Operations: • Maintain familiarity with all building systems (HVAC, mechanical, electrical)• Ensure proper maintenance contracts are in place as per O&M manual requirements• Collaborate with building surveyors, architects, and consultants on major works• Identify and arrange minor planned works Contractor Management: • Procure supplies and services in accordance with JLL's PAM procurement program• Monitor contractor performance against agreed standards• Prepare site regulations and issue work permits for contractor activities• Regularly assess and enhance the quality of services provided on-site and implement improvements Documentation and Reporting: • Maintain proper site records and routine correspondence• Develop and maintain occupier handbooks• Assist in insurance claim submissions and manage related works Property Portfolio Management: • Monitor vacant/void properties in conjunction with client insurance policies• Establish regular site inspection programs• Ensure readiness for property sales and assist with due diligence enquiries• Address emergencies and urgent issues promptly, managing outcomes effectively. Required Skills & Experience • IWFM / BIFM qualification or similar in facilities operational management• IOSH Qualification• Proficient in IT systems relevant to property management• Strong commercial awareness and ability to identify business improvement opportunities• Excellent stakeholder management skills• Previous experience in the property industry or similar business line, with client-facing experience• Change advocate with a drive to support operational business improvements• Strong organisational and communication skills (both verbal and written)• Results-driven mindset• Thorough understanding of Health & Safety and Compliance requirements (ISO14001 and ISO45001)• Solid knowledge of safety, quality, and cost risks in facilities management Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential
Oracle HCM Transformation Lead - Senior Manager UK Wide (Hybrid)Circa £75,000 We are supporting a leading consulting organisation in their search for an experienced Oracle HCM Transformation Lead to drive large-scale HR transformation programmes across a diverse client portfolio. This is a leadership role where you will take ownership of end-to-end HCM workstreams, combining deep functional HR knowledge with strong Oracle Fusion HCM expertise. You will work closely with senior stakeholders to shape, design, and deliver transformation initiatives that modernise HR operating models and technology landscapes. Key Responsibilities Lead and manage Oracle HCM transformation workstreams across the full project lifecycle (design, build, test, deploy) Act as a trusted advisor to HR and business stakeholders, translating business requirements into scalable Oracle HCM solutions Drive solution design across core HCM modules, ensuring alignment with HR best practices and organisational goals Oversee and guide functional consultants and delivery teams, ensuring high-quality outputs and timely delivery Support programme governance, risk management, and stakeholder engagement at all levels Contribute to business development and pre-sales activities, including solution shaping and proposal development Required Experience Proven experience leading Oracle HCM implementations or transformations in a consulting environment Strong functional understanding of HR operating models and processes, including: Core HR Recruitment / Talent Acquisition Time & Labour Workforce Management / Resource Management Deep expertise in Oracle Fusion HCM modules, including configuration and solution design Demonstrated ability to lead workstreams and manage cross-functional teams in complex programme environments Experience engaging with senior stakeholders and HR leadership teams Consulting background with exposure to multiple industries and clients Additional Requirements Willingness to travel and work on client sites as required Eligibility for security clearance (due to client requirements) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 28, 2026
Full time
Oracle HCM Transformation Lead - Senior Manager UK Wide (Hybrid)Circa £75,000 We are supporting a leading consulting organisation in their search for an experienced Oracle HCM Transformation Lead to drive large-scale HR transformation programmes across a diverse client portfolio. This is a leadership role where you will take ownership of end-to-end HCM workstreams, combining deep functional HR knowledge with strong Oracle Fusion HCM expertise. You will work closely with senior stakeholders to shape, design, and deliver transformation initiatives that modernise HR operating models and technology landscapes. Key Responsibilities Lead and manage Oracle HCM transformation workstreams across the full project lifecycle (design, build, test, deploy) Act as a trusted advisor to HR and business stakeholders, translating business requirements into scalable Oracle HCM solutions Drive solution design across core HCM modules, ensuring alignment with HR best practices and organisational goals Oversee and guide functional consultants and delivery teams, ensuring high-quality outputs and timely delivery Support programme governance, risk management, and stakeholder engagement at all levels Contribute to business development and pre-sales activities, including solution shaping and proposal development Required Experience Proven experience leading Oracle HCM implementations or transformations in a consulting environment Strong functional understanding of HR operating models and processes, including: Core HR Recruitment / Talent Acquisition Time & Labour Workforce Management / Resource Management Deep expertise in Oracle Fusion HCM modules, including configuration and solution design Demonstrated ability to lead workstreams and manage cross-functional teams in complex programme environments Experience engaging with senior stakeholders and HR leadership teams Consulting background with exposure to multiple industries and clients Additional Requirements Willingness to travel and work on client sites as required Eligibility for security clearance (due to client requirements) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Apr 27, 2026
Full time
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Apr 27, 2026
Full time
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
A leading customer experience company in Greater London is seeking an experienced AI Services Consultant to provide technical solutions and guide customers on AI adoption. Your role includes accelerating time-to-value, overseeing project delivery, and maintaining high levels of customer satisfaction. Ideal candidates will have over 3 years of consulting experience, strong communication skills, and a background in enterprise technology. This role allows for hybrid working, blending in-office collaboration with remote flexibility.
Apr 27, 2026
Full time
A leading customer experience company in Greater London is seeking an experienced AI Services Consultant to provide technical solutions and guide customers on AI adoption. Your role includes accelerating time-to-value, overseeing project delivery, and maintaining high levels of customer satisfaction. Ideal candidates will have over 3 years of consulting experience, strong communication skills, and a background in enterprise technology. This role allows for hybrid working, blending in-office collaboration with remote flexibility.
Digital Solution Architect - Consultancy UK Hybrid Working Akkodis are currently working in partnership with a leading transformation consultancy that helps organisations solve complex challenges and deliver meaningful digital change. We are looking for a Digital Solution Architect to join a dynamic Digital Architecture team. If you enjoy combining technical depth with business insight - and want to influence how digital products and services are designed and delivered - this role could be for you. The role As a Solution Architect, you will play a key role in designing and shaping end-to-end digital solutions for a wide range of clients. You will work as part of agile, product-focused teams, helping define architectures that support innovative services, new digital products and large-scale technology transformation. You will operate across the full lifecycle - from early concept and experimentation through to delivery - providing both strategic direction and hands-on technical leadership. What you'll be doing Designing end-to-end digital solutions aligned to business goals and user needs Defining architectural approaches, standards and patterns and ensuring consistent application Working closely with clients in agile, customer-centric delivery teams Providing technical leadership and guidance to scrum teams and product designers Building and validating ideas through prototypes, MVPs, spikes and pilots Assessing technical feasibility and translating complex ideas into practical solutions Collaborating with UX designers, service designers and developers to enable rapid, iterative delivery You will also have opportunities to: Support business development activities such as proposals, bids and client pitches Contribute to internal initiatives, propositions, campaigns and thought leadership Develop your own skills through training, certifications and learning programmes What we're looking for We are seeking someone who can connect technology decisions to tangible business outcomes. Experience delivering digital solutions on one or more cloud platforms (AWS, Azure or GCP) Strong knowledge of cloud-native architectures, including PaaS, SaaS, serverless and microservices Confidence working in agile environments, balancing speed, governance and quality Hands-on experience building and testing applications or prototypes Ability to communicate effectively with both technical and non-technical stakeholders Experience designing solutions that are cost-effective, scalable and user-centred Awareness of current and emerging technology trends, with experience across DevOps and waterfall delivery Desire to develop others through mentoring, coaching or line management Eligible for security clearance. Why join? You will work in multi-disciplinary teams alongside experienced architects, consultants and business specialists, helping clients achieve measurable outcomes through technology. Opportunities to work on high-impact digital transformation programmes A collaborative culture that values curiosity, innovation and professional growth Clear investment in career development and progression Hybrid and flexible working to support work-life balance A strong focus on wellbeing, inclusion and employee support Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2026
Full time
Digital Solution Architect - Consultancy UK Hybrid Working Akkodis are currently working in partnership with a leading transformation consultancy that helps organisations solve complex challenges and deliver meaningful digital change. We are looking for a Digital Solution Architect to join a dynamic Digital Architecture team. If you enjoy combining technical depth with business insight - and want to influence how digital products and services are designed and delivered - this role could be for you. The role As a Solution Architect, you will play a key role in designing and shaping end-to-end digital solutions for a wide range of clients. You will work as part of agile, product-focused teams, helping define architectures that support innovative services, new digital products and large-scale technology transformation. You will operate across the full lifecycle - from early concept and experimentation through to delivery - providing both strategic direction and hands-on technical leadership. What you'll be doing Designing end-to-end digital solutions aligned to business goals and user needs Defining architectural approaches, standards and patterns and ensuring consistent application Working closely with clients in agile, customer-centric delivery teams Providing technical leadership and guidance to scrum teams and product designers Building and validating ideas through prototypes, MVPs, spikes and pilots Assessing technical feasibility and translating complex ideas into practical solutions Collaborating with UX designers, service designers and developers to enable rapid, iterative delivery You will also have opportunities to: Support business development activities such as proposals, bids and client pitches Contribute to internal initiatives, propositions, campaigns and thought leadership Develop your own skills through training, certifications and learning programmes What we're looking for We are seeking someone who can connect technology decisions to tangible business outcomes. Experience delivering digital solutions on one or more cloud platforms (AWS, Azure or GCP) Strong knowledge of cloud-native architectures, including PaaS, SaaS, serverless and microservices Confidence working in agile environments, balancing speed, governance and quality Hands-on experience building and testing applications or prototypes Ability to communicate effectively with both technical and non-technical stakeholders Experience designing solutions that are cost-effective, scalable and user-centred Awareness of current and emerging technology trends, with experience across DevOps and waterfall delivery Desire to develop others through mentoring, coaching or line management Eligible for security clearance. Why join? You will work in multi-disciplinary teams alongside experienced architects, consultants and business specialists, helping clients achieve measurable outcomes through technology. Opportunities to work on high-impact digital transformation programmes A collaborative culture that values curiosity, innovation and professional growth Clear investment in career development and progression Hybrid and flexible working to support work-life balance A strong focus on wellbeing, inclusion and employee support Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Lead Structural Engineer (Chartered) Hertfordshire / North West London area (3 days in office) Exceptional Technical Environment Career Development Industry-Leading Organisation Salary up to £75,000 + benefits Zest4Talent are proud to be partnering with a highly respected organisation within the built environment sector who are looking to appoint a Lead Structural Engineer to strengthen their structural technology capability. This is an excellent opportunity for a Chartered Structural Engineer (MIStructE / MICE) with strong technical expertise to join an organisation known for its contribution to engineering excellence, structural testing and innovation across the UK construction industry. The Opportunity You will be joining a technically driven environment where engineering integrity, research and quality sit at the heart of the organisation's work. Provide technical leadership across structural engineering and testing activities Apply strong expertise in BS and EN codes and standards Oversee complex structural engineering projects and technical services Coordinate multidisciplinary teams including engineers and technicians Contribute to technical proposals, reports and client engagement Support the organisation's reputation within the structural engineering and built environment community Experience with structural behaviour analysis, structural fire engineering, or FEA modelling would be highly advantageous This role requires three days per week in the office, as collaboration with engineering and technical teams is an important element of the position. Why Join? This organisation is widely recognised for its technical expertise and contribution to the built environment. You will be joining a team working on complex engineering challenges, structural testing programmes and industry-leading technical work. This role offers the opportunity to play a key part in shaping structural engineering capability within a respected organisation while working alongside highly experienced technical specialists. Interested in applying or learning more? Matt - Zest4Talent values inclusivity and diversity and is committed to promoting equal opportunities for all candidates. All consultants are Recruitment and Employment Confederation trained and accredited. All applications are handled with the strictest confidence. Please note this role cannot support visa sponsorship. If you do not hear from us within seven days, your application has not been successful on this occasion. However, we may retain your details for suitable future vacancies. Zest4Talent acts as a specialist recruitment agency working on behalf of our clients.
Apr 25, 2026
Full time
Lead Structural Engineer (Chartered) Hertfordshire / North West London area (3 days in office) Exceptional Technical Environment Career Development Industry-Leading Organisation Salary up to £75,000 + benefits Zest4Talent are proud to be partnering with a highly respected organisation within the built environment sector who are looking to appoint a Lead Structural Engineer to strengthen their structural technology capability. This is an excellent opportunity for a Chartered Structural Engineer (MIStructE / MICE) with strong technical expertise to join an organisation known for its contribution to engineering excellence, structural testing and innovation across the UK construction industry. The Opportunity You will be joining a technically driven environment where engineering integrity, research and quality sit at the heart of the organisation's work. Provide technical leadership across structural engineering and testing activities Apply strong expertise in BS and EN codes and standards Oversee complex structural engineering projects and technical services Coordinate multidisciplinary teams including engineers and technicians Contribute to technical proposals, reports and client engagement Support the organisation's reputation within the structural engineering and built environment community Experience with structural behaviour analysis, structural fire engineering, or FEA modelling would be highly advantageous This role requires three days per week in the office, as collaboration with engineering and technical teams is an important element of the position. Why Join? This organisation is widely recognised for its technical expertise and contribution to the built environment. You will be joining a team working on complex engineering challenges, structural testing programmes and industry-leading technical work. This role offers the opportunity to play a key part in shaping structural engineering capability within a respected organisation while working alongside highly experienced technical specialists. Interested in applying or learning more? Matt - Zest4Talent values inclusivity and diversity and is committed to promoting equal opportunities for all candidates. All consultants are Recruitment and Employment Confederation trained and accredited. All applications are handled with the strictest confidence. Please note this role cannot support visa sponsorship. If you do not hear from us within seven days, your application has not been successful on this occasion. However, we may retain your details for suitable future vacancies. Zest4Talent acts as a specialist recruitment agency working on behalf of our clients.
We are working with a client who is a global leader in consulting, technology services, and digital transformation, committed to delivering positive change through technology and human collaboration. They are seeking an experienced SAP BRIM FI-CA Consultant with strong hands-on delivery across Convergent Invoicing and FI-CA, supporting end-to-end BRIM functional processes and complex billing models.Only candidates with significant hands-on SAP experience, specifically in SAP BRIM Convergent Invoicing and FI-CA will be considered. You need an end-to-end understanding of BRIM functional processes and data flows. You should have experience of working on 2-3 BRIM CI/FI-CA implementation projects. Strong knowledge of usage-based and recurring billing scenarios. FI-CA configuration experience including document configuration, posting areas, clearing variants and clearing rules. Inbound and outbound payment handling, bank integration, write-offs and G/L postings. Strong understanding of finance process flows and finance master data. Working knowledge of BITs, CITs, billing, invoicing, posting areas and FI-CA posting.Please be clear that only candidates that meet the above criteria with the right to work and are resident in the UK will be considered. This role will allow for remote working here in the UK, but you must be able to attend key client sites in London when needed. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 24, 2026
Contractor
We are working with a client who is a global leader in consulting, technology services, and digital transformation, committed to delivering positive change through technology and human collaboration. They are seeking an experienced SAP BRIM FI-CA Consultant with strong hands-on delivery across Convergent Invoicing and FI-CA, supporting end-to-end BRIM functional processes and complex billing models.Only candidates with significant hands-on SAP experience, specifically in SAP BRIM Convergent Invoicing and FI-CA will be considered. You need an end-to-end understanding of BRIM functional processes and data flows. You should have experience of working on 2-3 BRIM CI/FI-CA implementation projects. Strong knowledge of usage-based and recurring billing scenarios. FI-CA configuration experience including document configuration, posting areas, clearing variants and clearing rules. Inbound and outbound payment handling, bank integration, write-offs and G/L postings. Strong understanding of finance process flows and finance master data. Working knowledge of BITs, CITs, billing, invoicing, posting areas and FI-CA posting.Please be clear that only candidates that meet the above criteria with the right to work and are resident in the UK will be considered. This role will allow for remote working here in the UK, but you must be able to attend key client sites in London when needed. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are working with a client who is a global leader in consulting, technology services, and digital transformation, committed to delivering positive change through technology and human collaboration. They are seeking a SAP BRIM Convergent Invoicing Functional Consultant to support complex billing and invoicing solutions across BRIM implementations.Candidates will only be considered if they can evidence strong commercial experience with SAP with a Convergent Invoicing focus. You should have experience delivering at least 2 or 3 SAP BRIM Converged Invoicing projects. You need to understand end-to-end BRIM functional processes and data flows. Experience with usage-based and recurring billing. Strong knowledge of BITs and CITs. Billing, invoicing, posting areas and bill cycle configuration. FI-CA posting integration. Revenue accrual, billing requests and invoicing offsetting. Basic knowledge of FI-CA configuration and processes. SAP BRIM Certification would be advantageous. Please be clear that only candidates that meet the above criteria with the right to work and are resident in the UK with a UK Passport will be considered. This role will allow for remote working here in the UK with occasional travel into London - but you must live in the UK! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 24, 2026
Contractor
We are working with a client who is a global leader in consulting, technology services, and digital transformation, committed to delivering positive change through technology and human collaboration. They are seeking a SAP BRIM Convergent Invoicing Functional Consultant to support complex billing and invoicing solutions across BRIM implementations.Candidates will only be considered if they can evidence strong commercial experience with SAP with a Convergent Invoicing focus. You should have experience delivering at least 2 or 3 SAP BRIM Converged Invoicing projects. You need to understand end-to-end BRIM functional processes and data flows. Experience with usage-based and recurring billing. Strong knowledge of BITs and CITs. Billing, invoicing, posting areas and bill cycle configuration. FI-CA posting integration. Revenue accrual, billing requests and invoicing offsetting. Basic knowledge of FI-CA configuration and processes. SAP BRIM Certification would be advantageous. Please be clear that only candidates that meet the above criteria with the right to work and are resident in the UK with a UK Passport will be considered. This role will allow for remote working here in the UK with occasional travel into London - but you must live in the UK! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Cyber Security GRC Consultant (DV Cleared) Location: Cambridgeshire / London, Hybrid - c. 3 days minimum on-site presence required Contract Type: Permanent & Full-time Salary: Competitive + Benefits About the Role As a Cyber Security Consultant, you will play a pivotal role in delivering Secure by Design risk and security assurance services within MOD and Public Sector environments. You'll collaborate with multi-disciplinary teams to define and implement security risk assessments and best practice solutions, ensuring alignment with business risk appetites and transformation goals. You'll be part of a knowledge-sharing culture, working alongside expert peers in Secure Architecture and Risk Planning. Key Responsibilities Deliver Secure by Design risk and security assurance functions within MOD/Public Sector. Lead and advise on risk management frameworks, ISMS, and Enterprise Security Risk Management. Facilitate security and risk workshops with Authority departments. Produce clear reporting on vulnerabilities, risks, controls, and treatment activities. Provide pragmatic remediation and risk management guidance. Support secure design across technology platforms including cloud infrastructures. Contribute to blogs and research within the business community. Experience Required The successful candidate will possess proven experience in cybersecurity, security architecture, threat modelling, or related fields within Public Sector and MOD and will have achieved or be working towards Full Membership of CIISEC and UK Cyber Security Council professional registration at either Chartered or Principal for Risk Management. Active DV clearance required Strong working knowledge of: Security Assurance Coordinator or Delivery Team Security Lead roles JSP440, JSP604/453 & JSP490 Working with system secure design MOD/GDS Secure by Design Principles Supplier Chain Assurance and Risks. Security related legislation (e.g. GDPR, PCI DSS, ICO requirements). Security Control Frameworks such as ISO 27001, NIST CSF and CIS Controls v8. HMG, NPSA and NCSC security policies, standards and guidance. Have experience building and implementing secure by design principals within the software development lifecycle (SDLC). Threat Modelling - Kill Chain - Attack tree analysis. Working understanding of: Cloud security including Azure, Amazon Web Service, Key Management Systems, Containerisation, Network Security Groups, Host based firewalls, Web Application Firewalls Physical Network Infrastructure, Anti-Patterns, Network Firewalls, IDS/IPS, DMZs AI use cases, secure configuration (ISO42001 knowledge preferable), ITHC scoping and remediation action plans. HLD and LLD reviews and analysis. Working knowledge and experience of tooling relating to cloud security posture management offerings, cloud native security (AWS/Azure) and endpoint security. Proficient in Public Key Infrastructure, Data at Rest/inTransit, Cryptography, Privileged User Access Management, Zero Trust, Cross Domain Solutions and Role-based Access Controls. Thrives on tackling challenges with creative solutions, challenging the normal. What's in it for You Hybrid Working: c. 3 days onsite per week. Career Development: Continuous learning and professional growth. Interested? Submit your application to learn more about this exciting opportunity Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Apr 24, 2026
Full time
Cyber Security GRC Consultant (DV Cleared) Location: Cambridgeshire / London, Hybrid - c. 3 days minimum on-site presence required Contract Type: Permanent & Full-time Salary: Competitive + Benefits About the Role As a Cyber Security Consultant, you will play a pivotal role in delivering Secure by Design risk and security assurance services within MOD and Public Sector environments. You'll collaborate with multi-disciplinary teams to define and implement security risk assessments and best practice solutions, ensuring alignment with business risk appetites and transformation goals. You'll be part of a knowledge-sharing culture, working alongside expert peers in Secure Architecture and Risk Planning. Key Responsibilities Deliver Secure by Design risk and security assurance functions within MOD/Public Sector. Lead and advise on risk management frameworks, ISMS, and Enterprise Security Risk Management. Facilitate security and risk workshops with Authority departments. Produce clear reporting on vulnerabilities, risks, controls, and treatment activities. Provide pragmatic remediation and risk management guidance. Support secure design across technology platforms including cloud infrastructures. Contribute to blogs and research within the business community. Experience Required The successful candidate will possess proven experience in cybersecurity, security architecture, threat modelling, or related fields within Public Sector and MOD and will have achieved or be working towards Full Membership of CIISEC and UK Cyber Security Council professional registration at either Chartered or Principal for Risk Management. Active DV clearance required Strong working knowledge of: Security Assurance Coordinator or Delivery Team Security Lead roles JSP440, JSP604/453 & JSP490 Working with system secure design MOD/GDS Secure by Design Principles Supplier Chain Assurance and Risks. Security related legislation (e.g. GDPR, PCI DSS, ICO requirements). Security Control Frameworks such as ISO 27001, NIST CSF and CIS Controls v8. HMG, NPSA and NCSC security policies, standards and guidance. Have experience building and implementing secure by design principals within the software development lifecycle (SDLC). Threat Modelling - Kill Chain - Attack tree analysis. Working understanding of: Cloud security including Azure, Amazon Web Service, Key Management Systems, Containerisation, Network Security Groups, Host based firewalls, Web Application Firewalls Physical Network Infrastructure, Anti-Patterns, Network Firewalls, IDS/IPS, DMZs AI use cases, secure configuration (ISO42001 knowledge preferable), ITHC scoping and remediation action plans. HLD and LLD reviews and analysis. Working knowledge and experience of tooling relating to cloud security posture management offerings, cloud native security (AWS/Azure) and endpoint security. Proficient in Public Key Infrastructure, Data at Rest/inTransit, Cryptography, Privileged User Access Management, Zero Trust, Cross Domain Solutions and Role-based Access Controls. Thrives on tackling challenges with creative solutions, challenging the normal. What's in it for You Hybrid Working: c. 3 days onsite per week. Career Development: Continuous learning and professional growth. Interested? Submit your application to learn more about this exciting opportunity Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. MissionAs an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Be the customer's AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast. Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably. How You'll Make an Impact Strategic Accountabilities Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality. Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities. Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer's AI Roadmap and address any technical challenges that would block the customer from adopting AI. Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption. What You'll Need to Succeed Strategic Skills & Expertise Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards. Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively. Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions. Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients. Qualifications Must have a minimum of 3+ years of related experience in Consulting / Professional Services Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Certifications in AI strategy or project management preferred Excellent program management and cross-functional influence skills Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholdersHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Apr 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. MissionAs an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Be the customer's AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast. Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably. How You'll Make an Impact Strategic Accountabilities Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality. Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities. Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer's AI Roadmap and address any technical challenges that would block the customer from adopting AI. Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption. What You'll Need to Succeed Strategic Skills & Expertise Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards. Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively. Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions. Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients. Qualifications Must have a minimum of 3+ years of related experience in Consulting / Professional Services Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Certifications in AI strategy or project management preferred Excellent program management and cross-functional influence skills Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholdersHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
ServiceNow Developer Location: UK-wide office locations to choose from (Hybrid - 2 days onsite) Salary: £70,000 - £100,000 DOE + comprehensive benefits (Including training / development) Type: Permanent, Full-Time Are you a ServiceNow Developer looking to take your career to the next level? This is your chance to work on high-impact platforms that genuinely improve user experiences and business processes within a collaborative, forward-thinking environment for a Global Consultancy. You'll join a highly skilled technology team where innovation is encouraged, learning is supported, and your work will directly influence the performance and evolution of critical systems. If you're passionate about ServiceNow, automation, and delivering meaningful change, this is a role you won't want to miss. What you'll be doing Designing, developing, and maintaining ServiceNow applications and modules, with a focus on Virtual Agent and RPA-driven workflows Working closely with stakeholders to understand requirements and translate them into scalable technical solutions Implementing and configuring ServiceNow Virtual Agent to enhance customer and user experience Integrating RPA tools with ServiceNow to automate repetitive processes and improve operational efficiency Monitoring, troubleshooting, and optimising platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire to continuously learn and grow Experience working in complex or public sector environments Security requirements Due to the nature of the work, you must be eligible for SC Clearance (including 5 years' continuous UK residency). What's in it for you? Competitive salary up to £100,000 DOE Hybrid working model (office, client site, and home-based flexibility) Excellent training and development opportunities Private medical and dental cover Generous pension scheme Group income protection Gym discounts, cycle-to-work scheme, eye care and more This is a fantastic opportunity to work on meaningful, large-scale systems while continuing to build your expertise in ServiceNow and automation technologies. Apply now to take the next step in your career and be part of a team where your impact truly matters. ServiceNow Engineer / ServiceNow Consultant / ServiceNow Specialist / ServiceNow Application Developer / ServiceNow Platform Developer / ServiceNow Technical Consultant / ServiceNow Solutions Consultant / ServiceNow Implementation Consultant / Senior ServiceNow Developer / Lead ServiceNow Engineer / ServiceNow Architect (or Platform Architect) / Technical Lead (ServiceNow) Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2026
Full time
ServiceNow Developer Location: UK-wide office locations to choose from (Hybrid - 2 days onsite) Salary: £70,000 - £100,000 DOE + comprehensive benefits (Including training / development) Type: Permanent, Full-Time Are you a ServiceNow Developer looking to take your career to the next level? This is your chance to work on high-impact platforms that genuinely improve user experiences and business processes within a collaborative, forward-thinking environment for a Global Consultancy. You'll join a highly skilled technology team where innovation is encouraged, learning is supported, and your work will directly influence the performance and evolution of critical systems. If you're passionate about ServiceNow, automation, and delivering meaningful change, this is a role you won't want to miss. What you'll be doing Designing, developing, and maintaining ServiceNow applications and modules, with a focus on Virtual Agent and RPA-driven workflows Working closely with stakeholders to understand requirements and translate them into scalable technical solutions Implementing and configuring ServiceNow Virtual Agent to enhance customer and user experience Integrating RPA tools with ServiceNow to automate repetitive processes and improve operational efficiency Monitoring, troubleshooting, and optimising platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire to continuously learn and grow Experience working in complex or public sector environments Security requirements Due to the nature of the work, you must be eligible for SC Clearance (including 5 years' continuous UK residency). What's in it for you? Competitive salary up to £100,000 DOE Hybrid working model (office, client site, and home-based flexibility) Excellent training and development opportunities Private medical and dental cover Generous pension scheme Group income protection Gym discounts, cycle-to-work scheme, eye care and more This is a fantastic opportunity to work on meaningful, large-scale systems while continuing to build your expertise in ServiceNow and automation technologies. Apply now to take the next step in your career and be part of a team where your impact truly matters. ServiceNow Engineer / ServiceNow Consultant / ServiceNow Specialist / ServiceNow Application Developer / ServiceNow Platform Developer / ServiceNow Technical Consultant / ServiceNow Solutions Consultant / ServiceNow Implementation Consultant / Senior ServiceNow Developer / Lead ServiceNow Engineer / ServiceNow Architect (or Platform Architect) / Technical Lead (ServiceNow) Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Apr 23, 2026
Full time
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Performance Analyst Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 60k , plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Performance Analyst to design, implement, and iterate performance frameworks that allow teams to understand how well a service is functioning and whether it is meeting policy and user needs. Key Responsibilities Design, implement, and continuously optimise performance measurement frameworks to drive service improvement Iterate and enhance performance frameworks based on evolving business needs and user insights Conduct in-depth performance analysis to generate clear, actionable insights and recommendations Collaborate across all service phases, including Discovery, Alpha, Beta (private and public), and Live Lead performance measurement and reporting for service assessments, ensuring readiness and compliance Ensure alignment with Government Digital Service (GDS) standards and best practices Leverage analytics tools such as Google Analytics, Microsoft Power BI, SQL, or equivalent to extract and interpret data Analyse large, complex datasets to identify trends, risks, and opportunities for improvement Design and develop intuitive dashboards to communicate performance metrics effectively Partner with stakeholders to define, refine, and track key performance indicators (KPIs) Work closely with multidisciplinary teams, including service design and policy, to inform decision-making and improve outcomes Skills and Experience Proven experience working within Government Digital Service (GDS) frameworks and standards Strong analytical capabilities, with the ability to interpret complex data and translate findings into actionable insights Proficient in a range of performance and analytics tools (e.g. Google Analytics, Microsoft Power BI, SQL or equivalents) Solid experience working in Agile environments, applying iterative and user-centred delivery approaches Qualifications & Clearances A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with one of our principal consultants, covering your professional background and assessing cultural fit A final scenario-based workshop interview We aim to complete interviews and progress candidates to the offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition as a Disability Confident Leader.
Apr 21, 2026
Full time
Performance Analyst Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 60k , plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Performance Analyst to design, implement, and iterate performance frameworks that allow teams to understand how well a service is functioning and whether it is meeting policy and user needs. Key Responsibilities Design, implement, and continuously optimise performance measurement frameworks to drive service improvement Iterate and enhance performance frameworks based on evolving business needs and user insights Conduct in-depth performance analysis to generate clear, actionable insights and recommendations Collaborate across all service phases, including Discovery, Alpha, Beta (private and public), and Live Lead performance measurement and reporting for service assessments, ensuring readiness and compliance Ensure alignment with Government Digital Service (GDS) standards and best practices Leverage analytics tools such as Google Analytics, Microsoft Power BI, SQL, or equivalent to extract and interpret data Analyse large, complex datasets to identify trends, risks, and opportunities for improvement Design and develop intuitive dashboards to communicate performance metrics effectively Partner with stakeholders to define, refine, and track key performance indicators (KPIs) Work closely with multidisciplinary teams, including service design and policy, to inform decision-making and improve outcomes Skills and Experience Proven experience working within Government Digital Service (GDS) frameworks and standards Strong analytical capabilities, with the ability to interpret complex data and translate findings into actionable insights Proficient in a range of performance and analytics tools (e.g. Google Analytics, Microsoft Power BI, SQL or equivalents) Solid experience working in Agile environments, applying iterative and user-centred delivery approaches Qualifications & Clearances A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with one of our principal consultants, covering your professional background and assessing cultural fit A final scenario-based workshop interview We aim to complete interviews and progress candidates to the offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition as a Disability Confident Leader.
Where will a career at Macquarie take you? Our team leads the mechanical, electrical, and public health engineering design and delivery for our European Head Office refurbishment. We work closely with technical, commercial and workplace partners to create safe, resilient, and efficient engineering systems that genuinely meet the needs of the people who use the space every day. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. Press space or enter keys to toggle section visibility Play a critical part in shaping the future of our workplace by overseeing and guiding the design, installation, and commissioning of all building services to meet our safety, performance, and sustainability standards. Translating complex engineering issues into clear information for a wide range of stakeholders and supporting the smooth coordination across all project stages. You will provide hands on technical oversight, including witnessing testing, reviewing, and agreeing designs, working closely with, and directing, contractors and internal stakeholders. Press space or enter keys to toggle section visibility Deep technical knowledge across mechanical, electrical, and public health engineering streams. Experience with HVAC systems is especially valuable. 5+ years' experience in engineering design, delivery or oversight within complex built environments, and ability to assess whether designs are fit for purpose. Degree qualifications in mechanical or electrical engineering, ideally with professional membership. Experience leading engineering activities, reviewing designs and guiding consultants and contractors. Ability to translate complex engineering challenges into clear, concise language that helps stakeholders understand risks, constraints, and decisions. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Press space or enter keys to toggle section visibility What we offer Press space or enter keys to toggle section visibility At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave. 26 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers Paid fertility leave for those undergoing or supporting fertility treatment 2 days of paid volunteer leave and donation matching Access to a wide range of salary sacrificing options Benefits and initiatives to support your physical, mental and financial wellbeing including, comprehensive medical and life insurance cover Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Access to company funded emergency and backup dependent care services Recognition and service awards Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment Press space or enter keys to toggle section visibility In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We're a global, collaborative team with deep expertise in technology, data, digital, market operations, corporate real estate, business resilience, procurement and global security. Press space or enter keys to toggle section visibility Our commitment to diversity, equity and inclusion Press space or enter keys to toggle section visibility We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
Apr 19, 2026
Full time
Where will a career at Macquarie take you? Our team leads the mechanical, electrical, and public health engineering design and delivery for our European Head Office refurbishment. We work closely with technical, commercial and workplace partners to create safe, resilient, and efficient engineering systems that genuinely meet the needs of the people who use the space every day. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. Press space or enter keys to toggle section visibility Play a critical part in shaping the future of our workplace by overseeing and guiding the design, installation, and commissioning of all building services to meet our safety, performance, and sustainability standards. Translating complex engineering issues into clear information for a wide range of stakeholders and supporting the smooth coordination across all project stages. You will provide hands on technical oversight, including witnessing testing, reviewing, and agreeing designs, working closely with, and directing, contractors and internal stakeholders. Press space or enter keys to toggle section visibility Deep technical knowledge across mechanical, electrical, and public health engineering streams. Experience with HVAC systems is especially valuable. 5+ years' experience in engineering design, delivery or oversight within complex built environments, and ability to assess whether designs are fit for purpose. Degree qualifications in mechanical or electrical engineering, ideally with professional membership. Experience leading engineering activities, reviewing designs and guiding consultants and contractors. Ability to translate complex engineering challenges into clear, concise language that helps stakeholders understand risks, constraints, and decisions. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Press space or enter keys to toggle section visibility What we offer Press space or enter keys to toggle section visibility At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave. 26 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers Paid fertility leave for those undergoing or supporting fertility treatment 2 days of paid volunteer leave and donation matching Access to a wide range of salary sacrificing options Benefits and initiatives to support your physical, mental and financial wellbeing including, comprehensive medical and life insurance cover Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Access to company funded emergency and backup dependent care services Recognition and service awards Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment Press space or enter keys to toggle section visibility In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We're a global, collaborative team with deep expertise in technology, data, digital, market operations, corporate real estate, business resilience, procurement and global security. Press space or enter keys to toggle section visibility Our commitment to diversity, equity and inclusion Press space or enter keys to toggle section visibility We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
D365 BC 3RD LINE SUPPORT CONSULTANT - £50,000 Pearson Carter are working with one of the leading Microsoft Partners based in the United Kingdom. They are looking to grow their team and hire an experienced 3RDline support consultant to contribute to continuous improvement through system, process, and service enhancement initiatives. Get in touch if you are looking for your next opportunity! Responsibilities Act as the escalation point for the most complex and high-impact Business Central issues from 1st and 2nd Line Support. Produce and maintain high-quality technical documentation, knowledge articles, and handover materials. Work closely with developers to clarify requirements, validate solutions, and ensure quality delivery. Engage directly with customers to gather, analyse, and document technical and functional requirements. Experience Minimum 5 years' experience supporting Microsoft Dynamics 365 Business Central. Strong understanding of Business Central architecture, configuration, and extensibility. Solid knowledge of data structures, troubleshooting methodologies, and system diagnostics. Experience within a Microsoft Partner environment Salary Competitive salary up to £50,000 25 days of annual leave Hybrid work/remote Location Hybrid/Remote How to Apply Please apply ASAP with your CV as the client is looking to do interviews immediately. You can also get in touch with me on or . Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe - Business Central, Dynamics 365 Business Central, D365 BC, Dynamics NAV, Microsoft Dynamics, 3rd Line Support, Dynamics Consultant, Business Central Support Consultant, LS Retail, Microsoft Partner, Remote
Apr 17, 2026
Full time
D365 BC 3RD LINE SUPPORT CONSULTANT - £50,000 Pearson Carter are working with one of the leading Microsoft Partners based in the United Kingdom. They are looking to grow their team and hire an experienced 3RDline support consultant to contribute to continuous improvement through system, process, and service enhancement initiatives. Get in touch if you are looking for your next opportunity! Responsibilities Act as the escalation point for the most complex and high-impact Business Central issues from 1st and 2nd Line Support. Produce and maintain high-quality technical documentation, knowledge articles, and handover materials. Work closely with developers to clarify requirements, validate solutions, and ensure quality delivery. Engage directly with customers to gather, analyse, and document technical and functional requirements. Experience Minimum 5 years' experience supporting Microsoft Dynamics 365 Business Central. Strong understanding of Business Central architecture, configuration, and extensibility. Solid knowledge of data structures, troubleshooting methodologies, and system diagnostics. Experience within a Microsoft Partner environment Salary Competitive salary up to £50,000 25 days of annual leave Hybrid work/remote Location Hybrid/Remote How to Apply Please apply ASAP with your CV as the client is looking to do interviews immediately. You can also get in touch with me on or . Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe - Business Central, Dynamics 365 Business Central, D365 BC, Dynamics NAV, Microsoft Dynamics, 3rd Line Support, Dynamics Consultant, Business Central Support Consultant, LS Retail, Microsoft Partner, Remote
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Apr 16, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge sharing and peer level support, coaching and mentoring Deepen your expertise through our culture of learning and growth - you'll have budget to take courses (technical and non technical training), plus gain certifications What you can expect Work to agile best practices and cross functionally with multiple teams and stakeholders. You'll be using your technical skills to problem solve with our clients, as well as working on internal projects Live in person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Apply service design mindset and methods-research, synthesis, mapping, modelling, prototyping-based on what the context needs Plan and run interviews, workshops and desk research to build a clear picture of users, operations and constraints Turn complexity into clear insights and practical opportunities Co create future service options with stakeholders; facilitate alignment and decision making Choose the right level of fidelity to communicate how services work-from simple visually compelling design led narratives to detailed process models Test concepts through lightweight pilots, simulations or behavioural experiments. Use AI tools (e.g., Copilot, Miro, ChatGPT, Claude, agentic workflows, and other generative tooling) to accelerate sensemaking and option exploration Present implications and recommendations in straightforward, actionable terms for senior stakeholders Qualifications Essential requirements Even if you don't meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. A systems oriented thinker who treats service design as a way of thinking, not a set of deliverables Confident conducting research and synthesising evidence into direction Skilled at communicating across operations, policy, product and technology-both technically and creatively to inspire and Comfortable challenging assumptions constructively and proposing alternatives. Curious and already integrating AI into analysis, synthesis or modelling Adaptable across roles - researcher, facilitator, modeller, prototyper - based on need. Adapt the approach to the situation; avoid rigid frameworks Use AI intentionally to speed analysis and broaden scenario exploration Produce outputs that teams use to make decisions and deliver change Guide teams through ambiguity with structure and plain language Work well in multidisciplinary teams and as an IC when the project requires it Keep focus on outcomes: better decisions, better services, better experiences. Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Quick call with one of our Tech Recruiters - to discuss your application, the role and PA Round 1: Competency interview (60 mins) Final round : Meeting with a PA leader - a mini case study and discussion around your client centricity (60 mins) Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity based initiatives Annual performance based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Apr 16, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge sharing and peer level support, coaching and mentoring Deepen your expertise through our culture of learning and growth - you'll have budget to take courses (technical and non technical training), plus gain certifications What you can expect Work to agile best practices and cross functionally with multiple teams and stakeholders. You'll be using your technical skills to problem solve with our clients, as well as working on internal projects Live in person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Apply service design mindset and methods-research, synthesis, mapping, modelling, prototyping-based on what the context needs Plan and run interviews, workshops and desk research to build a clear picture of users, operations and constraints Turn complexity into clear insights and practical opportunities Co create future service options with stakeholders; facilitate alignment and decision making Choose the right level of fidelity to communicate how services work-from simple visually compelling design led narratives to detailed process models Test concepts through lightweight pilots, simulations or behavioural experiments. Use AI tools (e.g., Copilot, Miro, ChatGPT, Claude, agentic workflows, and other generative tooling) to accelerate sensemaking and option exploration Present implications and recommendations in straightforward, actionable terms for senior stakeholders Qualifications Essential requirements Even if you don't meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. A systems oriented thinker who treats service design as a way of thinking, not a set of deliverables Confident conducting research and synthesising evidence into direction Skilled at communicating across operations, policy, product and technology-both technically and creatively to inspire and Comfortable challenging assumptions constructively and proposing alternatives. Curious and already integrating AI into analysis, synthesis or modelling Adaptable across roles - researcher, facilitator, modeller, prototyper - based on need. Adapt the approach to the situation; avoid rigid frameworks Use AI intentionally to speed analysis and broaden scenario exploration Produce outputs that teams use to make decisions and deliver change Guide teams through ambiguity with structure and plain language Work well in multidisciplinary teams and as an IC when the project requires it Keep focus on outcomes: better decisions, better services, better experiences. Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Quick call with one of our Tech Recruiters - to discuss your application, the role and PA Round 1: Competency interview (60 mins) Final round : Meeting with a PA leader - a mini case study and discussion around your client centricity (60 mins) Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity based initiatives Annual performance based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
