About Octopus Electroverse We're making electric vehicle ownership as smart and as simple as possible, by building the giant, virtual charging platform of the future. In four years, Octopus Electroverse has grown to become the largest consumer eMobility player in Europe, with over 1.3 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto and more. But it's just the start: we're busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging. And we're looking for smart individuals with an interest in the space who can help us make it happen. This Commercial Pricing Analyst role is focused on the precision and scaling of our pricing engine. Reporting to the Commercial Strategy Manager, you will be the guardian of our commercial backbone - simplifying complex tariff logic and building the proactive systems needed to ensure a simple, reliable experience for our customers as we scale. This is a growth-focused role where you will be supported by the wider commercial team to sharpen your business acumen and drive the best outcomes for Electroverse and our customers. What you'll do Take ownership of our commercial tariff logic, managing the mapping for thousands of partner tariffs while designing leaner, more automated ways to handle complex pricing data. Develop proactive tracking and monitoring tools to ensure our pricing engine is performing correctly, identifying data discrepancies early to maintain full visibility over our commercial processing. Collaborate closely with the Ops team to define clear commercial outcomes, guiding the implementation of pricing logic to ensure our technical systems match our commercial goals. Support the Finance team with deep-dive analysis into invoicing variances, investigating root causes and turning complex data into clear, actionable commercial insights. Partner with our Partnerships and Ops teams to monitor market feedback and partner data, helping to optimise our pricing and ensure we are always delivering the best value for our customers. Translate commercial challenges into technical requirements for our product and engineering teams, helping to shape the roadmap for features that support our next generation of pricing models Any other interesting challenges and opportunities which are guaranteed to pop up along the way! What you'll need Strong attention to detail balanced with the commercial judgment to make sensible decisions when data is missing or complex. Analytically and numerically confident, with 2+ years in a data-heavy or commercial role (e.g. Pricing, Commercial Finance, or Data Analysis). Solid SQL skills are essential for navigating our data; experience with Databricks or similar big-data environments is a major plus. A natural "simplification instinct" - you enjoy unpicking complex problems and moving away from manual workarounds toward scalable, automated solutions. Excellent communication skills, with the ability to explain complex pricing logic clearly to different teams, whether you're working with Finance on reconciliation or Ops on a process change. High degree of curiosity and an interest in using modern tools or AI to speed up your workflow, provided you have the rigour to validate every result for 100% accuracy. Happy to operate autonomously in a fast-paced environment, acting as a self-starter who isn't afraid to ask for help or brainstorm with commercial leaders to drive the best outcomes. Truly values-led, passionate about decarbonisation and the transition to electric vehicles. Why else you'll love it here • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! • Octopus Energy Group is a unique culture . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the , and we ranked in the . Our Group CEO, Greg has recorded and how we empower our people. We've also been placed in the • Visit our UK perks hub -
Apr 29, 2026
Full time
About Octopus Electroverse We're making electric vehicle ownership as smart and as simple as possible, by building the giant, virtual charging platform of the future. In four years, Octopus Electroverse has grown to become the largest consumer eMobility player in Europe, with over 1.3 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto and more. But it's just the start: we're busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging. And we're looking for smart individuals with an interest in the space who can help us make it happen. This Commercial Pricing Analyst role is focused on the precision and scaling of our pricing engine. Reporting to the Commercial Strategy Manager, you will be the guardian of our commercial backbone - simplifying complex tariff logic and building the proactive systems needed to ensure a simple, reliable experience for our customers as we scale. This is a growth-focused role where you will be supported by the wider commercial team to sharpen your business acumen and drive the best outcomes for Electroverse and our customers. What you'll do Take ownership of our commercial tariff logic, managing the mapping for thousands of partner tariffs while designing leaner, more automated ways to handle complex pricing data. Develop proactive tracking and monitoring tools to ensure our pricing engine is performing correctly, identifying data discrepancies early to maintain full visibility over our commercial processing. Collaborate closely with the Ops team to define clear commercial outcomes, guiding the implementation of pricing logic to ensure our technical systems match our commercial goals. Support the Finance team with deep-dive analysis into invoicing variances, investigating root causes and turning complex data into clear, actionable commercial insights. Partner with our Partnerships and Ops teams to monitor market feedback and partner data, helping to optimise our pricing and ensure we are always delivering the best value for our customers. Translate commercial challenges into technical requirements for our product and engineering teams, helping to shape the roadmap for features that support our next generation of pricing models Any other interesting challenges and opportunities which are guaranteed to pop up along the way! What you'll need Strong attention to detail balanced with the commercial judgment to make sensible decisions when data is missing or complex. Analytically and numerically confident, with 2+ years in a data-heavy or commercial role (e.g. Pricing, Commercial Finance, or Data Analysis). Solid SQL skills are essential for navigating our data; experience with Databricks or similar big-data environments is a major plus. A natural "simplification instinct" - you enjoy unpicking complex problems and moving away from manual workarounds toward scalable, automated solutions. Excellent communication skills, with the ability to explain complex pricing logic clearly to different teams, whether you're working with Finance on reconciliation or Ops on a process change. High degree of curiosity and an interest in using modern tools or AI to speed up your workflow, provided you have the rigour to validate every result for 100% accuracy. Happy to operate autonomously in a fast-paced environment, acting as a self-starter who isn't afraid to ask for help or brainstorm with commercial leaders to drive the best outcomes. Truly values-led, passionate about decarbonisation and the transition to electric vehicles. Why else you'll love it here • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! • Octopus Energy Group is a unique culture . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the , and we ranked in the . Our Group CEO, Greg has recorded and how we empower our people. We've also been placed in the • Visit our UK perks hub -
Power Market Analytics Developer LCP Delta are looking for a Power Market Analytics Developer to join our short-term energy markets practice. This is an opportunity to work at the intersection of power market expertise, software development and data analysis, helping to shape the evolution of our market-leading trading platform, Enact. You will play a key role in transforming ideas about how power market data should be analysed and visualised into real features used daily by traders, analysts and asset owners across the GB power market. Coding is a central part of this role: you will help build both back-end data systems and front-end visualisations, turning market insight into powerful analytical tools. From early on, you will have the opportunity to take ownership of ideas, influence the direction of the platform and build solutions that directly impact how market participants understand power market dynamics. LCP Delta's Short-Term Power Markets Team The power markets practice at LCP Delta sits across several teams, including Power Trading, Storage, and Power Modelling. Enact is LCP Delta's market-leading data visualisation, analytics and forecasting platform for short-term power markets. The platform is used by the majority of the GB power market to monitor minute-by-minute changes in day-ahead, intraday and balancing markets. Through the platform and our regular client engagement, we help traders, analysts and asset owners better understand market behaviour and make more informed decisions. While you will collaborate with multiple teams across LCP Delta, your day-to-day work will primarily involve developing and enhancing the Enact platform, working closely with developers, analysts and market specialists. What will you be doing? Your work will combine software development, market analysis and product thinking. Developing Enact You will play an active role in shaping the future direction of Enact, our short-term power markets analytics and visualisation platform. This includes: Designing, coding, and building data visualisations and analytical tools that help traders and asset owners interpret market behaviour Translating ideas for new metrics, datasets and visualisations into production software through code Developing across our technology stack, primarily: C# backend services Vue.js frontend visualisations Working closely with other developers and analysts to design features that are both technically robust and commercially valuable Taking ownership of ideas and features, from concept through to implementation and release Applying power market knowledge when adding new datasets, metrics and analytical tools to ensure they are useful and relevant to market participants Contributing ideas that shape the future direction of the platform, with the opportunity to make a real impact early on Coding is a core part of the role, and you will spend a significant proportion of your time developing new features and analytics within the Enact platform. C# experience is desirable but not essential; we are happy to train candidates who show a strong coding aptitude Market Analysis and Insight Alongside development work, you will also contribute to data analysis and market insight, including: Analysing market data to identify and explain key drivers behind market events and price movements Exploring interesting market behaviour and developing new metrics or visualisations to explain it Supporting market studies and deep dives into important developments in the GB power market Contributing to client discussions, presentations and written analysis Python skills are beneficial here, particularly for data analysis using tools such as pandas and numpy Staying Close to the Market Understanding how power markets evolve is essential to building useful analytics You will therefore: Track developments across wholesale, balancing and ancillary service markets Attend market webinars, events and conferences Engage with industry participants to understand the challenges traders and asset owners are facing Use this knowledge to inform the design of new analytics and visualisation tools What skills, experience and qualities are we looking for? We are looking for someone who combines technical curiosity, analytical thinking and an interest in energy markets. A relevant BSc, MSc or PhD, or equivalent experience Strong problem-solving skills, with the ability to translate real-world market questions into analytical tools Coding experience in C#, Python or another modern programming language An interest in building software, dynamic visualisations, and data tools - coding will form a significant part of the role An interest in understanding what drives power market dynamics The ability to think critically about market behaviour and data Strong data analysis and communication skills Commercial awareness and the ability to think about what insights and tools will be valuable to clients Collaborative and team-oriented working style Experience with C# is beneficial but not required - we are happy to teach this on the job for candidates with strong programming fundamentals What's in it for you? Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes: For you: Hybrid working (varies by role and department) professional study support (where applicable) Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks For your family: Life assurance (6 x salary) Income protection Enhanced maternity/paternity/adoption and shared parental leave For your health: 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holidayPrivate medical insuranceDiscounted gym memberships, critical illness and d
Apr 29, 2026
Full time
Power Market Analytics Developer LCP Delta are looking for a Power Market Analytics Developer to join our short-term energy markets practice. This is an opportunity to work at the intersection of power market expertise, software development and data analysis, helping to shape the evolution of our market-leading trading platform, Enact. You will play a key role in transforming ideas about how power market data should be analysed and visualised into real features used daily by traders, analysts and asset owners across the GB power market. Coding is a central part of this role: you will help build both back-end data systems and front-end visualisations, turning market insight into powerful analytical tools. From early on, you will have the opportunity to take ownership of ideas, influence the direction of the platform and build solutions that directly impact how market participants understand power market dynamics. LCP Delta's Short-Term Power Markets Team The power markets practice at LCP Delta sits across several teams, including Power Trading, Storage, and Power Modelling. Enact is LCP Delta's market-leading data visualisation, analytics and forecasting platform for short-term power markets. The platform is used by the majority of the GB power market to monitor minute-by-minute changes in day-ahead, intraday and balancing markets. Through the platform and our regular client engagement, we help traders, analysts and asset owners better understand market behaviour and make more informed decisions. While you will collaborate with multiple teams across LCP Delta, your day-to-day work will primarily involve developing and enhancing the Enact platform, working closely with developers, analysts and market specialists. What will you be doing? Your work will combine software development, market analysis and product thinking. Developing Enact You will play an active role in shaping the future direction of Enact, our short-term power markets analytics and visualisation platform. This includes: Designing, coding, and building data visualisations and analytical tools that help traders and asset owners interpret market behaviour Translating ideas for new metrics, datasets and visualisations into production software through code Developing across our technology stack, primarily: C# backend services Vue.js frontend visualisations Working closely with other developers and analysts to design features that are both technically robust and commercially valuable Taking ownership of ideas and features, from concept through to implementation and release Applying power market knowledge when adding new datasets, metrics and analytical tools to ensure they are useful and relevant to market participants Contributing ideas that shape the future direction of the platform, with the opportunity to make a real impact early on Coding is a core part of the role, and you will spend a significant proportion of your time developing new features and analytics within the Enact platform. C# experience is desirable but not essential; we are happy to train candidates who show a strong coding aptitude Market Analysis and Insight Alongside development work, you will also contribute to data analysis and market insight, including: Analysing market data to identify and explain key drivers behind market events and price movements Exploring interesting market behaviour and developing new metrics or visualisations to explain it Supporting market studies and deep dives into important developments in the GB power market Contributing to client discussions, presentations and written analysis Python skills are beneficial here, particularly for data analysis using tools such as pandas and numpy Staying Close to the Market Understanding how power markets evolve is essential to building useful analytics You will therefore: Track developments across wholesale, balancing and ancillary service markets Attend market webinars, events and conferences Engage with industry participants to understand the challenges traders and asset owners are facing Use this knowledge to inform the design of new analytics and visualisation tools What skills, experience and qualities are we looking for? We are looking for someone who combines technical curiosity, analytical thinking and an interest in energy markets. A relevant BSc, MSc or PhD, or equivalent experience Strong problem-solving skills, with the ability to translate real-world market questions into analytical tools Coding experience in C#, Python or another modern programming language An interest in building software, dynamic visualisations, and data tools - coding will form a significant part of the role An interest in understanding what drives power market dynamics The ability to think critically about market behaviour and data Strong data analysis and communication skills Commercial awareness and the ability to think about what insights and tools will be valuable to clients Collaborative and team-oriented working style Experience with C# is beneficial but not required - we are happy to teach this on the job for candidates with strong programming fundamentals What's in it for you? Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes: For you: Hybrid working (varies by role and department) professional study support (where applicable) Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks For your family: Life assurance (6 x salary) Income protection Enhanced maternity/paternity/adoption and shared parental leave For your health: 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holidayPrivate medical insuranceDiscounted gym memberships, critical illness and d
Join Superdrug Head Office- Make a Real Difference Every Day! Location: East Croydon Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Job Purpose : The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium term andlonger-termbusiness plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet theshort-, mid- and long-termneeds of the business. The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices.Will generate detailed customer focused initiatives, in line with the IT department strategy and will support with execution. Listening to customers and implement new ideas and ways of working, which are designed to improve service considering both Online and Offline.Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform. Key Responsibilities: Build strong relationships with key business stakeholders and help translate business need statements into businessrequirements.Taking functional accountability over a business area and providing end-to-end design principles when landing transformation projectsManage the demand and new requests/ requirements into the team to complete high level assessments and work with the business to ensure that backlogs are refined and re-prioritised as neededWork with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly.Help with roadmap planning for your relevant application areaResponsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teamsLine management of internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedbackPositive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.Feels empowered to challenge across different career bands and roles. Supporting otherteam members in shaping their work to do so.Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projectsPerform the BA activities on critical transformation projects, elicitation, refinement of requirements (functional andnon-functional), process redesign, functional design, documentation and supporting in defect analysis/ managementEnsure traceability from requirements through to test cases/ resultsUnderstand and articulate the commercial value / cost of change relationship to support recommendations and priority decisionsFacilitate business alignment where required on cross functional projectsAssist the business stakeholders in the definition of roll out plans, communication and training and user support plans to effectively land any IT change into the businessCreate and/or review user manuals, procedures, and any related user documentationSupport any third party selection process by providing input regarding the business requirementsSupport the review of any third party contracts ensuring that the needs of the business are metContribute to post-implementation reviews to incorporate learning into future projectsOccasionally undertake project management activities on small, discreet pieces of IT change work Key Stakeholders: InternalHeads of business teamITSenior Leadership TeamStore Systems TeamE-Commerce and corporate systems teamsRetail OperationsCRM teamGroup IT& eLab TechGroup SecurityService and Infrastructure teamExternal3rdParty Service Providersas needed Key Health and Safety Responsibilities: Your duties as an employee are to: take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do atwork.cooperate with the employer on health and safetymatters.not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);follow instructions from the employer on health and safety matters and attend relevant health and safetytraining.report hazards and defects observed in the workplace; andreport any accident, injury or near miss in the workplaceproactively keep up to date with market and consumer trends in their specialism and feeds this into department strategy.use data and insights to challenges the status quo to keep us ahead of the competition.use data to inform and generate new ideas and make decisions to improve on futureplans. Person Specification: 5+ years of experience in a business analysis role with full end to end experience of the developmentlifecycle.Experience within retail either in a technology or a business roleTech-savvy, understanding of data structures such as JSON, XMLExperience in working within the retailenvironment.Ability to work on their owninitiative.Ability to be adaptable and flexible while responding to deadlines and workflowfluctuations.Attention to detail, strong work ethic, and confidence to cont
Apr 29, 2026
Contractor
Join Superdrug Head Office- Make a Real Difference Every Day! Location: East Croydon Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Job Purpose : The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium term andlonger-termbusiness plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet theshort-, mid- and long-termneeds of the business. The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices.Will generate detailed customer focused initiatives, in line with the IT department strategy and will support with execution. Listening to customers and implement new ideas and ways of working, which are designed to improve service considering both Online and Offline.Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform. Key Responsibilities: Build strong relationships with key business stakeholders and help translate business need statements into businessrequirements.Taking functional accountability over a business area and providing end-to-end design principles when landing transformation projectsManage the demand and new requests/ requirements into the team to complete high level assessments and work with the business to ensure that backlogs are refined and re-prioritised as neededWork with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly.Help with roadmap planning for your relevant application areaResponsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teamsLine management of internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedbackPositive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.Feels empowered to challenge across different career bands and roles. Supporting otherteam members in shaping their work to do so.Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projectsPerform the BA activities on critical transformation projects, elicitation, refinement of requirements (functional andnon-functional), process redesign, functional design, documentation and supporting in defect analysis/ managementEnsure traceability from requirements through to test cases/ resultsUnderstand and articulate the commercial value / cost of change relationship to support recommendations and priority decisionsFacilitate business alignment where required on cross functional projectsAssist the business stakeholders in the definition of roll out plans, communication and training and user support plans to effectively land any IT change into the businessCreate and/or review user manuals, procedures, and any related user documentationSupport any third party selection process by providing input regarding the business requirementsSupport the review of any third party contracts ensuring that the needs of the business are metContribute to post-implementation reviews to incorporate learning into future projectsOccasionally undertake project management activities on small, discreet pieces of IT change work Key Stakeholders: InternalHeads of business teamITSenior Leadership TeamStore Systems TeamE-Commerce and corporate systems teamsRetail OperationsCRM teamGroup IT& eLab TechGroup SecurityService and Infrastructure teamExternal3rdParty Service Providersas needed Key Health and Safety Responsibilities: Your duties as an employee are to: take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do atwork.cooperate with the employer on health and safetymatters.not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);follow instructions from the employer on health and safety matters and attend relevant health and safetytraining.report hazards and defects observed in the workplace; andreport any accident, injury or near miss in the workplaceproactively keep up to date with market and consumer trends in their specialism and feeds this into department strategy.use data and insights to challenges the status quo to keep us ahead of the competition.use data to inform and generate new ideas and make decisions to improve on futureplans. Person Specification: 5+ years of experience in a business analysis role with full end to end experience of the developmentlifecycle.Experience within retail either in a technology or a business roleTech-savvy, understanding of data structures such as JSON, XMLExperience in working within the retailenvironment.Ability to work on their owninitiative.Ability to be adaptable and flexible while responding to deadlines and workflowfluctuations.Attention to detail, strong work ethic, and confidence to cont
Assistant New Product Development Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets. SC Johnson Professional is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886. Location: Denby, Derbyshire Function: Marketing Internal Job Title: Senior Associate, (End-User Segment) What s in it for you as our Data Analyst ? Competitive salary plus bonus Remote work is available once a week for eligible employes 25 days annual leave plus statutory bank holidays Free Optical vouchers & hearing test vouchers Company pension scheme up to 6% employer contributions Life assurance based on 4 x your salary Discounted products at our staff shop Access to employee assistance programmes Subsidized on-site canteen Save a Space £200 monthly prize draw. A ticket for the draw for everyday that you travel to work and don t use a parking space or car share! Cycle to work scheme plus a bicycle storage area Free parking plus EV Charging Points at our Denby site (Powered by our own generated renewable electricity!) And so much more! About the Assistant New Product Development Role: The Assistant New Product Development (NPD) Manager will be responsible for new product development (NPD) from concept through to launch! This role offers a unique opportunity to work in a dynamic, multicultural environment, collaborating with various teams to shape the future of our product portfolio. Responsibilities: Manage and support the development and execution of new product development (NPD) projects that supports sales growth and market share increase. Work with internal teams (R&D, Design, Marketing, Supply, Finance) and external suppliers to develop new products. Conduct ongoing portfolio analysis to provide insight on product sales at local and regional level and define actions to optimize sales and/or margin performance. Conduct competitor research and propose new product ideas to generate sales growth. Write and create materials to support new product development (NPD) that best explain the product, based on research and positioning to beat out competition. Inform decisions on segment strategy and new or existing product development activity. Use market insight and collaborate with RD&E team to translate current and future capabilities into claims that answer customer needs better than our competition. Work with communication teams in campaigns development Work with sales and Lead product development for Iconic Brands to extend portfolio in B2B business. Experience you ll bring as our Assistant New Product Development : New product development (NPD) experience Experience of implementing successful new products Digital marketing experience (campaigns development and tracking) Working in a matrix organization Behaviours you ll need as our Assistant New Product Development : Excellent communication skills Ability to prioritize and great organizational skills Proactive approach to problem-solving with a strong attention to detail If you feel you have what it takes to become our Assistant New Product Development , then please click apply now! Inclusion & Diversity We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions. We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability that enables all to bring their full contributions to the organization.
Apr 29, 2026
Contractor
Assistant New Product Development Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets. SC Johnson Professional is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886. Location: Denby, Derbyshire Function: Marketing Internal Job Title: Senior Associate, (End-User Segment) What s in it for you as our Data Analyst ? Competitive salary plus bonus Remote work is available once a week for eligible employes 25 days annual leave plus statutory bank holidays Free Optical vouchers & hearing test vouchers Company pension scheme up to 6% employer contributions Life assurance based on 4 x your salary Discounted products at our staff shop Access to employee assistance programmes Subsidized on-site canteen Save a Space £200 monthly prize draw. A ticket for the draw for everyday that you travel to work and don t use a parking space or car share! Cycle to work scheme plus a bicycle storage area Free parking plus EV Charging Points at our Denby site (Powered by our own generated renewable electricity!) And so much more! About the Assistant New Product Development Role: The Assistant New Product Development (NPD) Manager will be responsible for new product development (NPD) from concept through to launch! This role offers a unique opportunity to work in a dynamic, multicultural environment, collaborating with various teams to shape the future of our product portfolio. Responsibilities: Manage and support the development and execution of new product development (NPD) projects that supports sales growth and market share increase. Work with internal teams (R&D, Design, Marketing, Supply, Finance) and external suppliers to develop new products. Conduct ongoing portfolio analysis to provide insight on product sales at local and regional level and define actions to optimize sales and/or margin performance. Conduct competitor research and propose new product ideas to generate sales growth. Write and create materials to support new product development (NPD) that best explain the product, based on research and positioning to beat out competition. Inform decisions on segment strategy and new or existing product development activity. Use market insight and collaborate with RD&E team to translate current and future capabilities into claims that answer customer needs better than our competition. Work with communication teams in campaigns development Work with sales and Lead product development for Iconic Brands to extend portfolio in B2B business. Experience you ll bring as our Assistant New Product Development : New product development (NPD) experience Experience of implementing successful new products Digital marketing experience (campaigns development and tracking) Working in a matrix organization Behaviours you ll need as our Assistant New Product Development : Excellent communication skills Ability to prioritize and great organizational skills Proactive approach to problem-solving with a strong attention to detail If you feel you have what it takes to become our Assistant New Product Development , then please click apply now! Inclusion & Diversity We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions. We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability that enables all to bring their full contributions to the organization.
CRM Marketing Data Analyst Contract Outside IR35 Redditch (2 days per week on-site) 6-months+ £400.00 - £450.00 per day To start Tuesday 5th May Overview The CRM Marketing Data Analyst is responsible for the scoping and hands on delivery of CRM / Email Campaign analysis and is a pivotal role in the growth of a CRM programme contributing to 20% of Group Turnover. The role is not just delivering numbers, but a proactive role accountable for stakeholder management and the ability to drive action from recommendations. Key Responsibilities: Be a key point of contact for the email marketing team, delivering analysis through regular Power BI reporting and SQL deep-dives. To deliver weekly performance summaries to the Head of CRM and other senior stakeholders. Present results confidently and clearly in a group forum to both technical and non-technical audiences. To lead the scoping and delivery of new reports and analysis briefs. To self-prioritise a high volume of work demand to ensure the most effective use of resource. To design A/B tests to ensure that control groups provide robust results with statistical significance. Ability to forecast future campaign performance based on historic selection volumes and response rates. Essential: Proven experience in marketing analytics: High volume campaigns, complex omni-channel data selections & test structures, automation of response analysis through BI tools. Business intelligence reporting (Power BI) Moderate to advanced SQL Google Analytics / GA4 Web Analytics Presentation skills Technical problem solving and providing data solutions Pro-activity, turning analysis into recommendations Driving innovative approaches to optimising campaign response and conversion CRM Marketing Data Analyst
Apr 28, 2026
Contractor
CRM Marketing Data Analyst Contract Outside IR35 Redditch (2 days per week on-site) 6-months+ £400.00 - £450.00 per day To start Tuesday 5th May Overview The CRM Marketing Data Analyst is responsible for the scoping and hands on delivery of CRM / Email Campaign analysis and is a pivotal role in the growth of a CRM programme contributing to 20% of Group Turnover. The role is not just delivering numbers, but a proactive role accountable for stakeholder management and the ability to drive action from recommendations. Key Responsibilities: Be a key point of contact for the email marketing team, delivering analysis through regular Power BI reporting and SQL deep-dives. To deliver weekly performance summaries to the Head of CRM and other senior stakeholders. Present results confidently and clearly in a group forum to both technical and non-technical audiences. To lead the scoping and delivery of new reports and analysis briefs. To self-prioritise a high volume of work demand to ensure the most effective use of resource. To design A/B tests to ensure that control groups provide robust results with statistical significance. Ability to forecast future campaign performance based on historic selection volumes and response rates. Essential: Proven experience in marketing analytics: High volume campaigns, complex omni-channel data selections & test structures, automation of response analysis through BI tools. Business intelligence reporting (Power BI) Moderate to advanced SQL Google Analytics / GA4 Web Analytics Presentation skills Technical problem solving and providing data solutions Pro-activity, turning analysis into recommendations Driving innovative approaches to optimising campaign response and conversion CRM Marketing Data Analyst
Watkin Jones are looking to appoint commercially minded data analyst who turns complex data into clear, compelling insight that drives senior decision-making. The Commercial Data Analyst will play a key role in driving data-driven decision-making within the commercial team. This position will support the Group Commercial Director by providing deep insights into commercial performance, identifying trends, and highlighting areas for improvement. The Commercial Data Analyst will leverage data to enhance operational efficiencies to ultimately drive commercial success across the business. The role involves managing and analysing commercial data to ensure accuracy, insight, and accessibility, while producing regular and ad-hoc reports to support commercial decision-making. Working closely with the Group Commercial Director, the postholder will identify key performance indicators, analyse trends affecting tenders, procurement, contract performance, and costs, and provide market and competitor insights. They will also identify opportunities to improve processes, driving greater efficiency and effectiveness across commercial activities. About you: You are an advanced user of MS Excel, with strong experience in Power BI and a proven ability to model, analyse, and visualise data effectively. You are comfortable adapting quickly to new and evolving digital platforms and enjoy working in a data-driven environment. With strong communication skills, you can translate complex data into clear, actionable insights for both technical and non-technical audiences, and you are confident presenting findings and recommendations to senior stakeholders. Proactive by nature, you identify issues and opportunities independently and provide timely insight and recommendations to the Group Commercial Director without needing direction. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Professional Growth: Individual support for your career advancement. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Benefits: Exclusive shopping discounts, and a contributory pension scheme. Why Choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. This is more than just a job - it's a chance to grow your career in a fast-paced, innovative environment. If you're ready to make a significant impact and advance your career with a market leader, we'd love to hear from you!
Apr 28, 2026
Full time
Watkin Jones are looking to appoint commercially minded data analyst who turns complex data into clear, compelling insight that drives senior decision-making. The Commercial Data Analyst will play a key role in driving data-driven decision-making within the commercial team. This position will support the Group Commercial Director by providing deep insights into commercial performance, identifying trends, and highlighting areas for improvement. The Commercial Data Analyst will leverage data to enhance operational efficiencies to ultimately drive commercial success across the business. The role involves managing and analysing commercial data to ensure accuracy, insight, and accessibility, while producing regular and ad-hoc reports to support commercial decision-making. Working closely with the Group Commercial Director, the postholder will identify key performance indicators, analyse trends affecting tenders, procurement, contract performance, and costs, and provide market and competitor insights. They will also identify opportunities to improve processes, driving greater efficiency and effectiveness across commercial activities. About you: You are an advanced user of MS Excel, with strong experience in Power BI and a proven ability to model, analyse, and visualise data effectively. You are comfortable adapting quickly to new and evolving digital platforms and enjoy working in a data-driven environment. With strong communication skills, you can translate complex data into clear, actionable insights for both technical and non-technical audiences, and you are confident presenting findings and recommendations to senior stakeholders. Proactive by nature, you identify issues and opportunities independently and provide timely insight and recommendations to the Group Commercial Director without needing direction. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Professional Growth: Individual support for your career advancement. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Benefits: Exclusive shopping discounts, and a contributory pension scheme. Why Choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. This is more than just a job - it's a chance to grow your career in a fast-paced, innovative environment. If you're ready to make a significant impact and advance your career with a market leader, we'd love to hear from you!
Modernisation SME - Dynamics London Hybrid Permanent Full time - 35 hours per week £70,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To act as the go-to expert for the Microsoft Dynamics 365 platform at ICAEW, providing deep functional and technical knowledge, supporting delivery teams, enabling business capability, and ensuring platform integrity and performance. The SME partners with Product Owners, Engineers, Business Analysts, and Support teams to optimise the use of Dynamics (e.g. Sales, Customer Service), lead configuration, troubleshoot issues, and shape continuous improvement. This role plays a key part in ensuring the Dynamics platform delivers maximum value while remaining scalable, compliant, and aligned with broader architectural standards Responsibilities include: Serve as the subject matter authority for Microsoft Dynamics 365 modules used across ICAEW, including Sales, Customer Service, and potentially Marketing. Provide hands-on configuration of entities, forms, workflows, business rules, Power Automate flows, and model-driven apps. Investigate and resolve functional and technical issues related to the Dynamics 365 platform, including performance, access, and data synchronisation issues. Work with Integration and Data teams to validate API connections, data mappings, and workflows involving Dynamics 365. Contribute to platform roadmaps, version upgrades, and licensing reviews, working closely with Architecture, Procurement, and Product. Build strong relationships with business users to understand processes, pain points, and improvement opportunities. Candidate Profile Requirements include: Proven experience working with Microsoft Dynamics 365, including functional configuration and user support across Sales, Service, or Marketing modules. Proven experience supporting delivery teams or acting as a platform SME within a CRM or enterprise SaaS environment. Exposure to platform governance, upgrades, licensing, or performance tuning in a complex organisation. Functional expertise in Dynamics 365 - Confident in configuring entities, business rules, forms, views, dashboards, workflows, and security roles. Power Platform knowledge - Experience with Power Automate, Power Apps, and Dataverse. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.
Apr 28, 2026
Full time
Modernisation SME - Dynamics London Hybrid Permanent Full time - 35 hours per week £70,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To act as the go-to expert for the Microsoft Dynamics 365 platform at ICAEW, providing deep functional and technical knowledge, supporting delivery teams, enabling business capability, and ensuring platform integrity and performance. The SME partners with Product Owners, Engineers, Business Analysts, and Support teams to optimise the use of Dynamics (e.g. Sales, Customer Service), lead configuration, troubleshoot issues, and shape continuous improvement. This role plays a key part in ensuring the Dynamics platform delivers maximum value while remaining scalable, compliant, and aligned with broader architectural standards Responsibilities include: Serve as the subject matter authority for Microsoft Dynamics 365 modules used across ICAEW, including Sales, Customer Service, and potentially Marketing. Provide hands-on configuration of entities, forms, workflows, business rules, Power Automate flows, and model-driven apps. Investigate and resolve functional and technical issues related to the Dynamics 365 platform, including performance, access, and data synchronisation issues. Work with Integration and Data teams to validate API connections, data mappings, and workflows involving Dynamics 365. Contribute to platform roadmaps, version upgrades, and licensing reviews, working closely with Architecture, Procurement, and Product. Build strong relationships with business users to understand processes, pain points, and improvement opportunities. Candidate Profile Requirements include: Proven experience working with Microsoft Dynamics 365, including functional configuration and user support across Sales, Service, or Marketing modules. Proven experience supporting delivery teams or acting as a platform SME within a CRM or enterprise SaaS environment. Exposure to platform governance, upgrades, licensing, or performance tuning in a complex organisation. Functional expertise in Dynamics 365 - Confident in configuring entities, business rules, forms, views, dashboards, workflows, and security roles. Power Platform knowledge - Experience with Power Automate, Power Apps, and Dataverse. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.
Who we are At Grant Thornton we're building something bold. We're doing things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity. Our journey from great to exceptional is well underway. With significant investment behind us and a clear strategy for growth, there's real momentum. Our Agile Talent Community (ATC) brings together experienced contract professionals who want choice without losing connection. You work where you add the most value, alongside teams who treat you as a partner rather than a placeholder. Joining us in Forensics Grant Thornton's Financial Crime & Investigations (FCI) is the first port of call for an increasing number of firms in the UK market when grappling with financial crime policy, prevention, incident response, investigation and remediation. If you're an experienced Interim Know Your Assets (KYA) Analyst who's tired of choosing between freedom and meaningful work, there's another route. Within our Forensics Team, you'll be given the opportunity to take on short- to medium-term projects that sharpen your expertise, stretch your thinking, and give you a different angle on familiar challenges - all without locking you into a single path. Skills we are looking for Completing due diligence reviews. Analysing structures and supporting documents. Conducting research to validate data. Investigating screening alerts. Recording accurate information and risk rating counterparties. Experience in KYA/KYC/KYB useful but not essential. Strong analytical and communication skills. Proficient in MS Office. Why Consultants choose the ATC Work that moves you forward When a project fits your skills, we'll get in touch, but you choose whether it's right for you. That means working on engagements that genuinely build your portfolio and expand your expertise. The freedom of contracting without the hidden admin You're not left to navigate the freelance world alone. Our Agile Talent team helps you understand freelance regulation and connects you with people who broaden your thinking through our teams and clients. Community you can actually feel Connection shouldn't disappear just because you're contracting. From market insights to wellbeing sessions to networking events, you'll be part of a community designed to make the independent path less isolated and more impactful. Our culture and values We have a culture where talented people thrive - where high performance is not just expected but enabled. It's a culture built on clarity, curiosity, and care. One that challenges us to aim higher, where we're encouraged to make the most of an abundance of resources to fuel our own development, and where we support each other to grow, learn, and succeed. Our open and accessible culture means you'll interact with leaders who are interested in you and everythng you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. How to join We keep the process straightforward, because the real work happens once you're here. Submit your CV and basic details through our online application. If there's a match, a recruiter will reach out to discuss. Meet key stakeholders for a focused conversation. Complete your background checks, join the Agile Talent Community, and start exploring the opportunities we have to offer. If you need adjustments at any point in the process, please let us know during the application stage - we aim to make sure our roles are accessible to everyone.
Apr 27, 2026
Contractor
Who we are At Grant Thornton we're building something bold. We're doing things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity. Our journey from great to exceptional is well underway. With significant investment behind us and a clear strategy for growth, there's real momentum. Our Agile Talent Community (ATC) brings together experienced contract professionals who want choice without losing connection. You work where you add the most value, alongside teams who treat you as a partner rather than a placeholder. Joining us in Forensics Grant Thornton's Financial Crime & Investigations (FCI) is the first port of call for an increasing number of firms in the UK market when grappling with financial crime policy, prevention, incident response, investigation and remediation. If you're an experienced Interim Know Your Assets (KYA) Analyst who's tired of choosing between freedom and meaningful work, there's another route. Within our Forensics Team, you'll be given the opportunity to take on short- to medium-term projects that sharpen your expertise, stretch your thinking, and give you a different angle on familiar challenges - all without locking you into a single path. Skills we are looking for Completing due diligence reviews. Analysing structures and supporting documents. Conducting research to validate data. Investigating screening alerts. Recording accurate information and risk rating counterparties. Experience in KYA/KYC/KYB useful but not essential. Strong analytical and communication skills. Proficient in MS Office. Why Consultants choose the ATC Work that moves you forward When a project fits your skills, we'll get in touch, but you choose whether it's right for you. That means working on engagements that genuinely build your portfolio and expand your expertise. The freedom of contracting without the hidden admin You're not left to navigate the freelance world alone. Our Agile Talent team helps you understand freelance regulation and connects you with people who broaden your thinking through our teams and clients. Community you can actually feel Connection shouldn't disappear just because you're contracting. From market insights to wellbeing sessions to networking events, you'll be part of a community designed to make the independent path less isolated and more impactful. Our culture and values We have a culture where talented people thrive - where high performance is not just expected but enabled. It's a culture built on clarity, curiosity, and care. One that challenges us to aim higher, where we're encouraged to make the most of an abundance of resources to fuel our own development, and where we support each other to grow, learn, and succeed. Our open and accessible culture means you'll interact with leaders who are interested in you and everythng you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. How to join We keep the process straightforward, because the real work happens once you're here. Submit your CV and basic details through our online application. If there's a match, a recruiter will reach out to discuss. Meet key stakeholders for a focused conversation. Complete your background checks, join the Agile Talent Community, and start exploring the opportunities we have to offer. If you need adjustments at any point in the process, please let us know during the application stage - we aim to make sure our roles are accessible to everyone.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Associate Director within the growing Advisory team in BDO's International Institutions and Donor Assurance (IIDA) department, you will play a senior leadership role in securing and delivering evaluation and value for money audit assignments. You will lead and develop teams of junior managers, consultants and analysts, ensuring high quality delivery across complex international engagements. Alongside delivery, you will contribute to business development activity and work closely with IIDA leadership to support the continued growth of the practice. You will work on assignments for a wide range of international donor organisations across the globe, including UN bodies, multilateral development banks, EU institutions, government development agencies and charitable foundations. Through this work, you will help clients improve performance and accountability, supporting positive economic, social and political outcomes in countries worldwide. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 27, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Associate Director within the growing Advisory team in BDO's International Institutions and Donor Assurance (IIDA) department, you will play a senior leadership role in securing and delivering evaluation and value for money audit assignments. You will lead and develop teams of junior managers, consultants and analysts, ensuring high quality delivery across complex international engagements. Alongside delivery, you will contribute to business development activity and work closely with IIDA leadership to support the continued growth of the practice. You will work on assignments for a wide range of international donor organisations across the globe, including UN bodies, multilateral development banks, EU institutions, government development agencies and charitable foundations. Through this work, you will help clients improve performance and accountability, supporting positive economic, social and political outcomes in countries worldwide. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
The Chief Data and Analytics Office (CDAO) builds enterprise-scale platforms for Data Management, Analytics, and AI/ML Operations used firm-wide across JPMorgan Chase. Within CDAO, the Fusion Data for AI product team creates reusable platform solutions that transform how data producers and consumers discover, access, govern, and leverage data. As the Data for AI program manager, you will be the operational backbone of a product organization, streamlining workflows, automating reporting, and creating transparency across roadmaps, OKRs, and performance metrics. You will partner closely with product managers, engineering leaders, and stakeholders to ensure the product team operates efficiently, communicates effectively, and delivers measurable impact. We're looking for someone who thrives in complexity-who can bring structure to ambiguity, automate manual processes, and create scalable systems that enable product teams to focus on building great products. Job responsibilities Platform Governance & Strategic Planning Define and maintain product strategy artifacts, OKRs, and roadmaps across multiple products, ensuring alignment with business priorities Identify and integrate data sources to track progress against OKRs and automate reporting workflows Coordinate quarterly planning cycles with technical delivery managers and engineering leads, ensuring product roadmaps are accurate and aligned with stakeholder expectations Performance Visibility & Metrics Management Build and maintain performance dashboards tracking stability metrics, OKR adherence, and product health across the portfolio Partner with data visualization and analytics teams to automate metric collection and reporting across product portfolio. Stakeholder Reporting & Communications Manage regular reporting cadences across Fusion leadership on key client adoption initiatives. Coordinate across the product team and product marketing to produce communications and release notifications. Identify opportunities to increase client engagement and outreach. Implement continuous feedback mechanisms such as in-journey CSAT, UX research workshops, yearly surveys etc. to inform strategy. Product and Process Innovation Define standards for technical documentation, improving client support (docs/chatbots/etc.) and tracking observability metrics across product portfolio. Drive product/process improvements that reduce friction, eliminate redundancy, and scale operational capabilities. Partner on driving end-to-end solutions that are critical to adoption with other product peers. Required qualifications, capabilities, and skills 5+ years in product/program management/portfolio governance within technology organizations, preferably supporting platform products or developer tools Proven track record of operational impact: Implemented processes, dashboards, or automation that measurably improved team efficiency, stakeholder satisfaction, or decision-making quality Systems thinking mindset: Design scalable, repeatable processes that work across multiple products and teams-not one-off solutions Strong communication skills: Translate complex product strategies into clear, compelling narratives for technical and executive audiences through presentations, dashboards, and written reports Stakeholder management expertise: Build trust and influence across product managers, engineering leaders, and senior executives to drive alignment and accountability Data-driven approach: Comfortable working with metrics, dashboards, and analytics tools to track performance and inform decisions Project management excellence: Ability to manage multiple workstreams simultaneously, prioritize effectively, and deliver on time in a fast-paced environment Preferred qualifications, capabilities, and skills Experience in financial services or highly regulated industries Familiarity with product management tools and platforms: Jira, Confluence, PowerPoint, data visualization tools Knowledge of agile methodologies, OKR frameworks, and product development lifecycles Background in change management, employee engagement, or organizational communications Technical fluency to understand product architectures and engage meaningfully with engineering teams Why Join Us Work on firm-wide platforms used by thousands of data scientists, ML engineers, and analysts across JPMC Shape the future of AI/ML and data infrastructure at one of the world's largest financial institutions
Apr 23, 2026
Full time
The Chief Data and Analytics Office (CDAO) builds enterprise-scale platforms for Data Management, Analytics, and AI/ML Operations used firm-wide across JPMorgan Chase. Within CDAO, the Fusion Data for AI product team creates reusable platform solutions that transform how data producers and consumers discover, access, govern, and leverage data. As the Data for AI program manager, you will be the operational backbone of a product organization, streamlining workflows, automating reporting, and creating transparency across roadmaps, OKRs, and performance metrics. You will partner closely with product managers, engineering leaders, and stakeholders to ensure the product team operates efficiently, communicates effectively, and delivers measurable impact. We're looking for someone who thrives in complexity-who can bring structure to ambiguity, automate manual processes, and create scalable systems that enable product teams to focus on building great products. Job responsibilities Platform Governance & Strategic Planning Define and maintain product strategy artifacts, OKRs, and roadmaps across multiple products, ensuring alignment with business priorities Identify and integrate data sources to track progress against OKRs and automate reporting workflows Coordinate quarterly planning cycles with technical delivery managers and engineering leads, ensuring product roadmaps are accurate and aligned with stakeholder expectations Performance Visibility & Metrics Management Build and maintain performance dashboards tracking stability metrics, OKR adherence, and product health across the portfolio Partner with data visualization and analytics teams to automate metric collection and reporting across product portfolio. Stakeholder Reporting & Communications Manage regular reporting cadences across Fusion leadership on key client adoption initiatives. Coordinate across the product team and product marketing to produce communications and release notifications. Identify opportunities to increase client engagement and outreach. Implement continuous feedback mechanisms such as in-journey CSAT, UX research workshops, yearly surveys etc. to inform strategy. Product and Process Innovation Define standards for technical documentation, improving client support (docs/chatbots/etc.) and tracking observability metrics across product portfolio. Drive product/process improvements that reduce friction, eliminate redundancy, and scale operational capabilities. Partner on driving end-to-end solutions that are critical to adoption with other product peers. Required qualifications, capabilities, and skills 5+ years in product/program management/portfolio governance within technology organizations, preferably supporting platform products or developer tools Proven track record of operational impact: Implemented processes, dashboards, or automation that measurably improved team efficiency, stakeholder satisfaction, or decision-making quality Systems thinking mindset: Design scalable, repeatable processes that work across multiple products and teams-not one-off solutions Strong communication skills: Translate complex product strategies into clear, compelling narratives for technical and executive audiences through presentations, dashboards, and written reports Stakeholder management expertise: Build trust and influence across product managers, engineering leaders, and senior executives to drive alignment and accountability Data-driven approach: Comfortable working with metrics, dashboards, and analytics tools to track performance and inform decisions Project management excellence: Ability to manage multiple workstreams simultaneously, prioritize effectively, and deliver on time in a fast-paced environment Preferred qualifications, capabilities, and skills Experience in financial services or highly regulated industries Familiarity with product management tools and platforms: Jira, Confluence, PowerPoint, data visualization tools Knowledge of agile methodologies, OKR frameworks, and product development lifecycles Background in change management, employee engagement, or organizational communications Technical fluency to understand product architectures and engage meaningfully with engineering teams Why Join Us Work on firm-wide platforms used by thousands of data scientists, ML engineers, and analysts across JPMC Shape the future of AI/ML and data infrastructure at one of the world's largest financial institutions
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Associate Director within the growing Advisory team in BDO's International Institutions and Donor Assurance (IIDA) department, you will play a senior leadership role in securing and delivering evaluation and value for money audit assignments. You will lead and develop teams of junior managers, consultants and analysts, ensuring high quality delivery across complex international engagements. Alongside delivery, you will contribute to business development activity and work closely with IIDA leadership to support the continued growth of the practice. You will work on assignments for a wide range of international donor organisations across the globe, including UN bodies, multilateral development banks, EU institutions, government development agencies and charitable foundations. Through this work, you will help clients improve performance and accountability, supporting positive economic, social and political outcomes in countries worldwide. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Associate Director within the growing Advisory team in BDO's International Institutions and Donor Assurance (IIDA) department, you will play a senior leadership role in securing and delivering evaluation and value for money audit assignments. You will lead and develop teams of junior managers, consultants and analysts, ensuring high quality delivery across complex international engagements. Alongside delivery, you will contribute to business development activity and work closely with IIDA leadership to support the continued growth of the practice. You will work on assignments for a wide range of international donor organisations across the globe, including UN bodies, multilateral development banks, EU institutions, government development agencies and charitable foundations. Through this work, you will help clients improve performance and accountability, supporting positive economic, social and political outcomes in countries worldwide. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
For additional information, please review .Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users. What will you do: Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem. Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations. + Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms. Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. Support global critical front office risk batches and End of day batch processing. Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. Participate in a rotational on-call schedule to weekend support and bank holiday coverage. Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks. Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests. Identify opportunities for process improvements and automation to enhance system stability and support efficiency. Key Skills and Experience required: A key requirement for this role is proven, experience with the Openlink application. Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture). A strong understanding of risk and pnl and supporting Risk management platforms. Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. Proficiency in Middleware technologies such as Solace. Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. Excellent analytical, problem-solving, and critical-thinking skills. Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Ability to perform effectively in a high-pressure, fast-paced trading environment. Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar. Familiarity with the ITIL framework and best practices for incident, problem, and change management. Previous experience working directly with traders and front-office staff. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
Apr 19, 2026
Full time
For additional information, please review .Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users. What will you do: Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem. Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations. + Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms. Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. Support global critical front office risk batches and End of day batch processing. Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. Participate in a rotational on-call schedule to weekend support and bank holiday coverage. Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks. Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests. Identify opportunities for process improvements and automation to enhance system stability and support efficiency. Key Skills and Experience required: A key requirement for this role is proven, experience with the Openlink application. Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture). A strong understanding of risk and pnl and supporting Risk management platforms. Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. Proficiency in Middleware technologies such as Solace. Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. Excellent analytical, problem-solving, and critical-thinking skills. Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Ability to perform effectively in a high-pressure, fast-paced trading environment. Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar. Familiarity with the ITIL framework and best practices for incident, problem, and change management. Previous experience working directly with traders and front-office staff. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
About Avalere Health United by one profound purpose: to reachEVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together - powerfully and intentionally - to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources. Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups - Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family's needs. We take pride in supporting professional growth for our employees through day to day career experiences, access to thousands of on demand training sessions, regular career conversations, and the opportunity for global, cross capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application. About The Role The Information Security GRC Analyst supports the InfoSec GRC Lead in operating and improving the organization's governance, risk, and compliance program. The role focuses on reviewing client MSAs and related security requirements, supporting internal and client audits, driving risk and exception management workflows, and supporting supplier/third party security reviews. The organization is aligned to ISO/IEC 27001 and is implementing ISO/IEC 42001. The role supports compliance activities relevant to HIPAA, GDPR, and APPI. This is an excellent opportunity for recent graduates or young professionals to build their career in information security. What You'll Do Governance & Management System Support: Maintain documentation and evidence for ISO/IEC 27001 & ISO/IEC 42001; support continual improvement activities. Client MSA & Security Requirements Review: Extract and document security requirements from client MSAs; identify gaps and risks; coordinate with Legal and Privacy teams. Audit Support: Coordinate internal and client audit requests; collect evidence; ensure traceability between requirements, controls, and evidence. Risk Management & Exceptions: Assist with risk assessments for vendors/projects; maintain risk registers; support exception workflows. Supplier Reviews: Assess third party security submissions; track supplier risk ratings and remediation actions. Compliance Support: Help map regulatory requirements (HIPAA, GDPR, APPI) to internal controls; maintain compliance documentation. Reporting & Improvement: Produce operational reports on audit status/risk metrics; contribute to process improvements. About You Exceptional attention to detail Strong written communication skills Professional discretion handling sensitive information Foundational understanding of information security concepts (access control, encryption, incident response) Exposure or interest in ISO/IEC 27001 or AI governance frameworks (ISO/IEC 42001) Experience supporting audits, vendor risk reviews or privacy compliance is advantageous Familiarity with GRC/ticketing/documentation platforms (e.g., ServiceNow/Jira) Suitable for junior candidates (1-3 years) in security, IT, risk, compliance, audit, or related fields, or equivalent demonstrated capability. Bachelor's degree in information security, IT, Risk Management, Compliance, or similar is beneficial but not required with relevant experience. Minimum requirement: Candidate must hold or be able to achieve the ISC2 Certified in Cybersecurity (CC) certification within an agreed onboarding period (company supported). What we can offer You'll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well being days, along with gifted end of year holidays and an early Summer Friday finish in June, July, and August. Access free counselling through our employee assistance program, as well as personalized health support. Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family planning journey, as well as on demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on demand training, support, and global mobility opportunities across the business. We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
Apr 18, 2026
Full time
About Avalere Health United by one profound purpose: to reachEVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together - powerfully and intentionally - to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources. Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups - Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family's needs. We take pride in supporting professional growth for our employees through day to day career experiences, access to thousands of on demand training sessions, regular career conversations, and the opportunity for global, cross capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application. About The Role The Information Security GRC Analyst supports the InfoSec GRC Lead in operating and improving the organization's governance, risk, and compliance program. The role focuses on reviewing client MSAs and related security requirements, supporting internal and client audits, driving risk and exception management workflows, and supporting supplier/third party security reviews. The organization is aligned to ISO/IEC 27001 and is implementing ISO/IEC 42001. The role supports compliance activities relevant to HIPAA, GDPR, and APPI. This is an excellent opportunity for recent graduates or young professionals to build their career in information security. What You'll Do Governance & Management System Support: Maintain documentation and evidence for ISO/IEC 27001 & ISO/IEC 42001; support continual improvement activities. Client MSA & Security Requirements Review: Extract and document security requirements from client MSAs; identify gaps and risks; coordinate with Legal and Privacy teams. Audit Support: Coordinate internal and client audit requests; collect evidence; ensure traceability between requirements, controls, and evidence. Risk Management & Exceptions: Assist with risk assessments for vendors/projects; maintain risk registers; support exception workflows. Supplier Reviews: Assess third party security submissions; track supplier risk ratings and remediation actions. Compliance Support: Help map regulatory requirements (HIPAA, GDPR, APPI) to internal controls; maintain compliance documentation. Reporting & Improvement: Produce operational reports on audit status/risk metrics; contribute to process improvements. About You Exceptional attention to detail Strong written communication skills Professional discretion handling sensitive information Foundational understanding of information security concepts (access control, encryption, incident response) Exposure or interest in ISO/IEC 27001 or AI governance frameworks (ISO/IEC 42001) Experience supporting audits, vendor risk reviews or privacy compliance is advantageous Familiarity with GRC/ticketing/documentation platforms (e.g., ServiceNow/Jira) Suitable for junior candidates (1-3 years) in security, IT, risk, compliance, audit, or related fields, or equivalent demonstrated capability. Bachelor's degree in information security, IT, Risk Management, Compliance, or similar is beneficial but not required with relevant experience. Minimum requirement: Candidate must hold or be able to achieve the ISC2 Certified in Cybersecurity (CC) certification within an agreed onboarding period (company supported). What we can offer You'll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well being days, along with gifted end of year holidays and an early Summer Friday finish in June, July, and August. Access free counselling through our employee assistance program, as well as personalized health support. Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family planning journey, as well as on demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on demand training, support, and global mobility opportunities across the business. We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
What we're all about. Do you ever feel driven to make things better than they were yesterday? At Quantexa, that instinct powers everything we do. Our culture of discovery, innovation, and collaboration enables us to build meaningful relationships with customers and transform the industries we serve. With over 47 nationalities represented and more than 20 languages spoken, our diverse and inclusive environment fuels creativity and impact. We're heading in one direction: the future. We'd love you to join us. The Opportunity. We are seeking a Global Head of Risk Solutions, a visionary and commercially minded leader to define, scale, and evolve Quantexa's solutions across: Financial Risk (with particular focus on Credit) Non-Financial Risk (excluding Fraud and Financial Crime) Become an integral part of the leadership team that is setting Product Strategy and charting an ambitious path forward for Quantexa, with a mandate to accelerate growth of our Risk Solutions across Financial Services globally. You will serve as a respected industry thought leader, representing Quantexa at major events, in front of analysts, and with senior stakeholders across top-tier financial institutions. You will own the solution strategy, shape the product roadmap, and work across Product, Marketing, Sales, Alliances, and Delivery teams to deliver market leading solutions. The role includes leadership of a global team, initially having two direct reports (in US and London), and requires periodic international travel. It combines high-level strategic influence with a hands on, sleeves rolled-up approach and the expectation to act as a bi-lateral individual contributor when needed. What you'll be doing. The Global Head of Risk Solutions has a direct reporting line into Quantexa's Chief Product Officer. They form an integral part of the core Product Leadership Team and have a critical voice in determining overall Product Strategy and prioritizing Product roadmap. The Global Head of Risk and the team are recognized as SMEs by other functions across the business (e.g.; Sales, Customer Success, etc ) and are sought out to guide, shape, and credentialize when the expertise is needed. Responsibilities will include: Solution Strategy & Market Leadership Define and drive the global strategy, vision, and roadmap for Quantexa's Risk Solutions across Credit, Lending, Operational Risk, Resilience, and ESG/Climate Risk. Act as the market voice, tracking regulatory changes, risk transformation priorities, competitive trends, and customer needs. Produce high-impact thought leadership: whitepapers, blogs, keynote presentations, analyst briefings and client roundtables. Establish yourself as a recognised authority and spokesperson for risk innovation. Build market eminence through thought leadership, industry conferences & events and client roundtables - all in support of Quantexa's brand, corporate positioning, and field marketing strategy. Cross Functional Leadership Work closely with Product, GTM, Solutions, Marketing, Alliances and Customer Success to deliver solutions that resonate with the market. Build risk-focused campaigns and scalable Solution narratives which align to the business issues, enterprise value and messaging required within the respective industry. Shape solution narratives and messaging with Product Marketing for senior buyers in global banks. Support Sales and Pre Sales on strategic pursuits - owning shaping, positioning, and differentiating our Risk Solutions. Partner with regional Sales leaders to build regional specific Go to Market campaigns for Risk. Go To Market Execution & Growth Create, refine, and execute global GTM plans for Risk Solutions, working with regional sales leads. Define strategic target accounts and high value client opportunities in partnership with Sales leadership. Collaborate with Product Marketing to ensure Risk relevant specificity in the design, market narrative and positioning, as well as innovating new banking risk relevant narrative based on our core Platform. Work with Alliances team to identify, stand up and nurture strategic relationships with ecosystem partners relevant to the industry which drive scale, differentiation and non linear growth. Team Leadership Lead, coach, and develop a global team of Solution Owners, including management of two direct reports. Foster a culture of innovation, collaboration, and continuous improvement across regions and functions. What You'll bring. You are a strategic yet deeply hands on leader who can move fluidly between C suite engagements, partner negotiations, internal strategy discussions, and detailed solution work. You will be a self starter with vision and an ability to evangelize that vision compellingly. Strong executive presence, with a proven ability to influence, engage and build trust with C suite stakeholders within major global banks. Financial Services or consulting experience across Credit & Lending, Operational Risk, Risk Transformation, Resilience, ESG/Climate Risk or related domains. Given the fast pace and dynamic nature of our business, Solution Owners must possess high levels of resilience and a collaborative approach to getting things done. Experience operating across Product, Sales, Alliances in a matrixed environment and within a software product company. Proven track record building and nurturing relationships within the partner ecosystem (cloud providers, global consultancies, system integrators, data partners). Ability to connect high-level vision with practical execution - a "roll up your sleeves" operator who is comfortable being a bilateral individual contributor when needed. Excellent communication skills; able to translate technical detail into compelling business value narratives. Experience producing or delivering industry thought leadership (e.g. conference speaking, whitepapers, analyst engagement). Experience managing and developing small, high performing teams. Additional nice to have experience includes: Creativity. One of our favourites. You'll contribute to development of the solution materials covering all aspects of our product. Technical acumen to create narratives and scripts for custom demos, wireframes and solution designs &/or an understanding of big data or data science. It would also be nice if you have experience of working with financial services across Europe, North America or APAC regions. Knowledge of Entity Resolution, Graph analytics or Decision Intelligence solutions. Our perks and quirks At Q, we help you realise your full potential, thrive in your role, and enjoy what you do - all while being recognised and rewarded with a wide range of benefits. We offer Competitive salary & company bonus Private healthcare, life insurance & income protection Cycle Scheme & Tech Scheme Free Calm app subscription ( app for meditation, relaxation & sleep) Pension scheme with 6% company contribution (when you contribute 3%) 25 days annual leave (plus the option to buy up to 5 extra days) + your birthday off! Ongoing personal development opportunities WeWork office space & company-wide socials Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our 'Work from Anywhere' policy Our mission We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you Quantexa is proud to be an Equal Opportunity Employer. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you. Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team. Start. don't stop - Apply
Apr 18, 2026
Full time
What we're all about. Do you ever feel driven to make things better than they were yesterday? At Quantexa, that instinct powers everything we do. Our culture of discovery, innovation, and collaboration enables us to build meaningful relationships with customers and transform the industries we serve. With over 47 nationalities represented and more than 20 languages spoken, our diverse and inclusive environment fuels creativity and impact. We're heading in one direction: the future. We'd love you to join us. The Opportunity. We are seeking a Global Head of Risk Solutions, a visionary and commercially minded leader to define, scale, and evolve Quantexa's solutions across: Financial Risk (with particular focus on Credit) Non-Financial Risk (excluding Fraud and Financial Crime) Become an integral part of the leadership team that is setting Product Strategy and charting an ambitious path forward for Quantexa, with a mandate to accelerate growth of our Risk Solutions across Financial Services globally. You will serve as a respected industry thought leader, representing Quantexa at major events, in front of analysts, and with senior stakeholders across top-tier financial institutions. You will own the solution strategy, shape the product roadmap, and work across Product, Marketing, Sales, Alliances, and Delivery teams to deliver market leading solutions. The role includes leadership of a global team, initially having two direct reports (in US and London), and requires periodic international travel. It combines high-level strategic influence with a hands on, sleeves rolled-up approach and the expectation to act as a bi-lateral individual contributor when needed. What you'll be doing. The Global Head of Risk Solutions has a direct reporting line into Quantexa's Chief Product Officer. They form an integral part of the core Product Leadership Team and have a critical voice in determining overall Product Strategy and prioritizing Product roadmap. The Global Head of Risk and the team are recognized as SMEs by other functions across the business (e.g.; Sales, Customer Success, etc ) and are sought out to guide, shape, and credentialize when the expertise is needed. Responsibilities will include: Solution Strategy & Market Leadership Define and drive the global strategy, vision, and roadmap for Quantexa's Risk Solutions across Credit, Lending, Operational Risk, Resilience, and ESG/Climate Risk. Act as the market voice, tracking regulatory changes, risk transformation priorities, competitive trends, and customer needs. Produce high-impact thought leadership: whitepapers, blogs, keynote presentations, analyst briefings and client roundtables. Establish yourself as a recognised authority and spokesperson for risk innovation. Build market eminence through thought leadership, industry conferences & events and client roundtables - all in support of Quantexa's brand, corporate positioning, and field marketing strategy. Cross Functional Leadership Work closely with Product, GTM, Solutions, Marketing, Alliances and Customer Success to deliver solutions that resonate with the market. Build risk-focused campaigns and scalable Solution narratives which align to the business issues, enterprise value and messaging required within the respective industry. Shape solution narratives and messaging with Product Marketing for senior buyers in global banks. Support Sales and Pre Sales on strategic pursuits - owning shaping, positioning, and differentiating our Risk Solutions. Partner with regional Sales leaders to build regional specific Go to Market campaigns for Risk. Go To Market Execution & Growth Create, refine, and execute global GTM plans for Risk Solutions, working with regional sales leads. Define strategic target accounts and high value client opportunities in partnership with Sales leadership. Collaborate with Product Marketing to ensure Risk relevant specificity in the design, market narrative and positioning, as well as innovating new banking risk relevant narrative based on our core Platform. Work with Alliances team to identify, stand up and nurture strategic relationships with ecosystem partners relevant to the industry which drive scale, differentiation and non linear growth. Team Leadership Lead, coach, and develop a global team of Solution Owners, including management of two direct reports. Foster a culture of innovation, collaboration, and continuous improvement across regions and functions. What You'll bring. You are a strategic yet deeply hands on leader who can move fluidly between C suite engagements, partner negotiations, internal strategy discussions, and detailed solution work. You will be a self starter with vision and an ability to evangelize that vision compellingly. Strong executive presence, with a proven ability to influence, engage and build trust with C suite stakeholders within major global banks. Financial Services or consulting experience across Credit & Lending, Operational Risk, Risk Transformation, Resilience, ESG/Climate Risk or related domains. Given the fast pace and dynamic nature of our business, Solution Owners must possess high levels of resilience and a collaborative approach to getting things done. Experience operating across Product, Sales, Alliances in a matrixed environment and within a software product company. Proven track record building and nurturing relationships within the partner ecosystem (cloud providers, global consultancies, system integrators, data partners). Ability to connect high-level vision with practical execution - a "roll up your sleeves" operator who is comfortable being a bilateral individual contributor when needed. Excellent communication skills; able to translate technical detail into compelling business value narratives. Experience producing or delivering industry thought leadership (e.g. conference speaking, whitepapers, analyst engagement). Experience managing and developing small, high performing teams. Additional nice to have experience includes: Creativity. One of our favourites. You'll contribute to development of the solution materials covering all aspects of our product. Technical acumen to create narratives and scripts for custom demos, wireframes and solution designs &/or an understanding of big data or data science. It would also be nice if you have experience of working with financial services across Europe, North America or APAC regions. Knowledge of Entity Resolution, Graph analytics or Decision Intelligence solutions. Our perks and quirks At Q, we help you realise your full potential, thrive in your role, and enjoy what you do - all while being recognised and rewarded with a wide range of benefits. We offer Competitive salary & company bonus Private healthcare, life insurance & income protection Cycle Scheme & Tech Scheme Free Calm app subscription ( app for meditation, relaxation & sleep) Pension scheme with 6% company contribution (when you contribute 3%) 25 days annual leave (plus the option to buy up to 5 extra days) + your birthday off! Ongoing personal development opportunities WeWork office space & company-wide socials Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our 'Work from Anywhere' policy Our mission We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you Quantexa is proud to be an Equal Opportunity Employer. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you. Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team. Start. don't stop - Apply
When you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Join us, make a difference, and help shape the future of energy.Job Description: Department The Application Support team provides comprehensive support for all applications to the trading business ensuring best practice is applied to system support, upgrades, testing and procedures. The team has a broad range of technical skill sets and is dynamic yet highly disciplined in its approach. As the primary interface between the business and the various IT departments, an understanding of the business context in which the trading applications are deployed is of paramount importance. Position purpose To provide support of both in-house and vendor supplied applications in the Treasury, Risk and Finance areas. The role will support Post-Trade Operations, including Treasury, Credit, Risk, Product Control, Finance, Regulatory Reporting and Confirmations and Settlements. Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Collaborate with relevant teams to plan, test and implement on-going enhancements to systems Operate within a change-controlled environment through the creation of thorough deployment plans and presentation of business and technical changes to the change board. Liaise with other support/development teams to resolve cross-system issues. Monitor the availability, performance and throughput of supported applications. Share knowledge and expertise with others, supporting team members as required. Experience required Evident systems analysis skills ideally garnered within an energy, commodity or similar trading environment. Able to manage incidents and service requests while providing timely status updates to users. Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes). Experience of a trading-based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills in SQL Server (2016 upwards) and/or Oracle (11g on) Knowledge of a scripting language (e.g. PowerShell) and/or proficiency with Python would be advantageous. Some experience of one or more of the following applications is desirable and indicative of the right type of experience: ION/FIS, CubeLogic, Workday. Experience in Azure App Insights and Microsoft Power Apps Suite is desirable. Knowledge of ITIL is preferred: completion of the ITIL Foundation course will be required within 6 months if not already attained. Person specification Excellent communication and interpersonal skills, with an ability to communicate effectively and professionally. Structured, systematic and analytical in approach with a problem-solving mentality. Pro-active approach to monitoring and automation Customer focused, and goal orientated with keen attention to detail. Adept at working with challenging users in a fast-paced trading environment. Willingness to learn new technologies and maintain industry knowledge. Able to communicate technical information in a clear and understandable manner to non-technical stakeholders. Receptive to new ideas and able to adapt to changing demands Able to work flexible hours as requested. Hours of work: 40 hours per week with variable start (07:00 - 09:00) plus additional paid out of hours support rota dutiesWe are committed to equipping our employees with the tools that will enable them to fulfil their job to the highest standard. To that end we offer a wide range of technical and personal development courses both in-house and through third-party providers."It is a fast-paced and dynamic working environment where each day is interesting and challenging. There's also an incredible pool of talent and skills within EDFT. I'm continuously learning from my colleagues. There is no 'typical' day. I work on a wide range of compensation, benefit and mobility projects throughout the year. One thing's for sure though, I'll have my head in a spreadsheet at some point."
Apr 17, 2026
Full time
When you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Join us, make a difference, and help shape the future of energy.Job Description: Department The Application Support team provides comprehensive support for all applications to the trading business ensuring best practice is applied to system support, upgrades, testing and procedures. The team has a broad range of technical skill sets and is dynamic yet highly disciplined in its approach. As the primary interface between the business and the various IT departments, an understanding of the business context in which the trading applications are deployed is of paramount importance. Position purpose To provide support of both in-house and vendor supplied applications in the Treasury, Risk and Finance areas. The role will support Post-Trade Operations, including Treasury, Credit, Risk, Product Control, Finance, Regulatory Reporting and Confirmations and Settlements. Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Collaborate with relevant teams to plan, test and implement on-going enhancements to systems Operate within a change-controlled environment through the creation of thorough deployment plans and presentation of business and technical changes to the change board. Liaise with other support/development teams to resolve cross-system issues. Monitor the availability, performance and throughput of supported applications. Share knowledge and expertise with others, supporting team members as required. Experience required Evident systems analysis skills ideally garnered within an energy, commodity or similar trading environment. Able to manage incidents and service requests while providing timely status updates to users. Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes). Experience of a trading-based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills in SQL Server (2016 upwards) and/or Oracle (11g on) Knowledge of a scripting language (e.g. PowerShell) and/or proficiency with Python would be advantageous. Some experience of one or more of the following applications is desirable and indicative of the right type of experience: ION/FIS, CubeLogic, Workday. Experience in Azure App Insights and Microsoft Power Apps Suite is desirable. Knowledge of ITIL is preferred: completion of the ITIL Foundation course will be required within 6 months if not already attained. Person specification Excellent communication and interpersonal skills, with an ability to communicate effectively and professionally. Structured, systematic and analytical in approach with a problem-solving mentality. Pro-active approach to monitoring and automation Customer focused, and goal orientated with keen attention to detail. Adept at working with challenging users in a fast-paced trading environment. Willingness to learn new technologies and maintain industry knowledge. Able to communicate technical information in a clear and understandable manner to non-technical stakeholders. Receptive to new ideas and able to adapt to changing demands Able to work flexible hours as requested. Hours of work: 40 hours per week with variable start (07:00 - 09:00) plus additional paid out of hours support rota dutiesWe are committed to equipping our employees with the tools that will enable them to fulfil their job to the highest standard. To that end we offer a wide range of technical and personal development courses both in-house and through third-party providers."It is a fast-paced and dynamic working environment where each day is interesting and challenging. There's also an incredible pool of talent and skills within EDFT. I'm continuously learning from my colleagues. There is no 'typical' day. I work on a wide range of compensation, benefit and mobility projects throughout the year. One thing's for sure though, I'll have my head in a spreadsheet at some point."
Ernst & Young Advisory Services Sdn Bhd
City, Belfast
Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management:Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes for success Research and Analytics:Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy:Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity:Design and test product concepts and services, iterating with stakeholders. Product and Service Development:Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinkingabilities, with a focus on delivering outcomes and a passion for innovation. Strong understandingof user centred design principles, design thinking and Agile methodologies. Strong Communication Skills:Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. Ideally, You'll also have Experience with Lean, Six Sigma, and agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Experience as a Product Owner or Scrum Master is a plus. What we look for Proven experience in Service Design or a related field. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Apr 17, 2026
Full time
Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management:Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes for success Research and Analytics:Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy:Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity:Design and test product concepts and services, iterating with stakeholders. Product and Service Development:Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinkingabilities, with a focus on delivering outcomes and a passion for innovation. Strong understandingof user centred design principles, design thinking and Agile methodologies. Strong Communication Skills:Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. Ideally, You'll also have Experience with Lean, Six Sigma, and agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Experience as a Product Owner or Scrum Master is a plus. What we look for Proven experience in Service Design or a related field. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Ernst & Young Advisory Services Sdn Bhd
City, Belfast
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Team and the Opportunity At EY Studio+, the work we do cuts across every sector and reaches deep into the interactions, choices and experiences people encounter every day. We want to help people make better, more effective choices and solve their most pressing problems. We work with organisations to create transformative services, products and experiences that will make the world an easier, more meaningful, and sustainable place to live and work. Our aim is to help clients transform their customer-facing commercial functions and business outcomes through developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. What we are looking for We are seeking a dynamic and experienced Service Designer to join our Business Consulting - Customer Transformation Team. The ideal candidate for this role is a skilled professional who can effectively translate client insights into strategies, as well as human-centred digital products and services. You will be responsible for leading and growing a team of service designers while developing comprehensive customer strategies, conceptualising innovative product and service solutions, and managing the end-to-end design and implementation of services and products. This role emphasises designing customer interactions across the service journey, ensuring a seamless experience across multiple digital touchpoints, and optimising both front and back office operations. The ideal candidate is passionate about using human-centred design methods to solve complex client challenges, design improved service experiences, validate concepts through prototyping and effectively communicate the rationale behind those solutions to stakeholders to drive optimal business outcomes. Your key responsibilities Design Holistic Services through Cross-Collaboration Design Holistic Services: Utilise human-centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions: Collect and prioritise user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Creative Communication & Co-Design Culture of Innovation: Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Creative Communication & Co-Design: Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Growth Mindset & Stakeholder Engagement Growth Mindset & Stakeholder Engagement: Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. User Experience Improvement: Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. For Senior Manager-Level Candidates Team Management: Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management: Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes of success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking, and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. To Qualify for the Role, You Must Have Extensive experience in Service Design. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Research & Design tools: Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. For Manager level candidates: experience in leading multi disciplinary teams, particularly in agile delivery environments. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximise the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Apr 17, 2026
Full time
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Team and the Opportunity At EY Studio+, the work we do cuts across every sector and reaches deep into the interactions, choices and experiences people encounter every day. We want to help people make better, more effective choices and solve their most pressing problems. We work with organisations to create transformative services, products and experiences that will make the world an easier, more meaningful, and sustainable place to live and work. Our aim is to help clients transform their customer-facing commercial functions and business outcomes through developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. What we are looking for We are seeking a dynamic and experienced Service Designer to join our Business Consulting - Customer Transformation Team. The ideal candidate for this role is a skilled professional who can effectively translate client insights into strategies, as well as human-centred digital products and services. You will be responsible for leading and growing a team of service designers while developing comprehensive customer strategies, conceptualising innovative product and service solutions, and managing the end-to-end design and implementation of services and products. This role emphasises designing customer interactions across the service journey, ensuring a seamless experience across multiple digital touchpoints, and optimising both front and back office operations. The ideal candidate is passionate about using human-centred design methods to solve complex client challenges, design improved service experiences, validate concepts through prototyping and effectively communicate the rationale behind those solutions to stakeholders to drive optimal business outcomes. Your key responsibilities Design Holistic Services through Cross-Collaboration Design Holistic Services: Utilise human-centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions: Collect and prioritise user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Creative Communication & Co-Design Culture of Innovation: Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Creative Communication & Co-Design: Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Growth Mindset & Stakeholder Engagement Growth Mindset & Stakeholder Engagement: Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. User Experience Improvement: Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. For Senior Manager-Level Candidates Team Management: Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management: Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes of success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking, and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. To Qualify for the Role, You Must Have Extensive experience in Service Design. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Research & Design tools: Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. For Manager level candidates: experience in leading multi disciplinary teams, particularly in agile delivery environments. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximise the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users. What will you do: Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem. Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations. Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms. Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. Support global critical front office risk batches and End of day batch processing. Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. Participate in a rotational on-call schedule to weekend support and bank holiday coverage. Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks. Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests. Identify opportunities for process improvements and automation to enhance system stability and support efficiency. Key Skills and Experience required: A key requirement for this role is proven, experience with the Openlink application. Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture). A strong understanding of risk and pnl and supporting Risk management platforms. Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. Proficiency in Middleware technologies such as Solace. Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. Excellent analytical, problem-solving, and critical-thinking skills. Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Ability to perform effectively in a high-pressure, fast-paced trading environment. Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar. Familiarity with the ITIL framework and best practices for incident, problem, and change management. Previous experience working directly with traders and front-office staff. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, please let us know. View Citi's EEO Policy Statement and the Know Your Rights poster.
Apr 17, 2026
Full time
Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users. What will you do: Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem. Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations. Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms. Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. Support global critical front office risk batches and End of day batch processing. Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. Participate in a rotational on-call schedule to weekend support and bank holiday coverage. Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks. Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests. Identify opportunities for process improvements and automation to enhance system stability and support efficiency. Key Skills and Experience required: A key requirement for this role is proven, experience with the Openlink application. Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture). A strong understanding of risk and pnl and supporting Risk management platforms. Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. Proficiency in Middleware technologies such as Solace. Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. Excellent analytical, problem-solving, and critical-thinking skills. Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Ability to perform effectively in a high-pressure, fast-paced trading environment. Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar. Familiarity with the ITIL framework and best practices for incident, problem, and change management. Previous experience working directly with traders and front-office staff. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, please let us know. View Citi's EEO Policy Statement and the Know Your Rights poster.
.Why Work at RehlkoOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job Seeking a strategic leader with deep expertise in business applications and information systems, responsible for driving the strategy, management, and evolution of the organization's application portfolio. The ideal candidate will ensure alignment with internal user needs and business objectives, guaranteeing application performance, security, and reliability. This individual must be decisive, results-oriented, and possess strong communication and collaboration skills to work effectively with both technical teams and business stakeholders. Specific Responsibilities Oversee all business applications (e.g., CRM, internal tools), ensuring consistency, compatibility, and interoperability across systems. Lead implementation, migration, and evolution projects for business applications, coordinating internal teams and external service providers. Manage project budgets, schedules, and resources. Ensure high availability and optimal performance of applications; establish and maintain procedures for support, corrective, and evolutionary maintenance. Serve as the primary contact for business departments to understand needs and translate functional requirements into technical solutions. Monitor market trends and propose improvements or innovations; contribute to the company's digital transformation initiatives. Manage technical teams (developers, project managers, analysts); promote skill development, collaboration, and continuous improvement. Guarantee application security and reliability, ensuring compliance with organizational standards. Required Experience Extensive experience in information systems and application architectures. Mastery of project management methodologies (Agile, IPEC, etc.). Proven track record in leading application implementation and migration projects. Strong communication skills with both business and technical teams. Demonstrated leadership and organizational skills. Expertise in information systems security. Experience managing cross-functional technical teams. Education and Skills Bachelor's degree in Information Technology, Computer Science, Business, or related field required. Advanced knowledge of enterprise applications and architectures. Proficient in project management tools and methodologies. Strong analytical and problem-solving skills. Excellent verbal and written communication abilities. Leadership and mentoring experience. Demonstrated advanced proficiency in both French and English (written and spoken), enabling seamless collaboration, leadership, and documentation across multicultural teams and stakeholders; able to facilitate complex discussions, negotiations, and technical communications in both languages.Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Our Values Curiosity - Seek, learn, share Trust - Go farther together Pace - Focus to go faster Excellence - Find the win every day
Apr 16, 2026
Full time
.Why Work at RehlkoOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job Seeking a strategic leader with deep expertise in business applications and information systems, responsible for driving the strategy, management, and evolution of the organization's application portfolio. The ideal candidate will ensure alignment with internal user needs and business objectives, guaranteeing application performance, security, and reliability. This individual must be decisive, results-oriented, and possess strong communication and collaboration skills to work effectively with both technical teams and business stakeholders. Specific Responsibilities Oversee all business applications (e.g., CRM, internal tools), ensuring consistency, compatibility, and interoperability across systems. Lead implementation, migration, and evolution projects for business applications, coordinating internal teams and external service providers. Manage project budgets, schedules, and resources. Ensure high availability and optimal performance of applications; establish and maintain procedures for support, corrective, and evolutionary maintenance. Serve as the primary contact for business departments to understand needs and translate functional requirements into technical solutions. Monitor market trends and propose improvements or innovations; contribute to the company's digital transformation initiatives. Manage technical teams (developers, project managers, analysts); promote skill development, collaboration, and continuous improvement. Guarantee application security and reliability, ensuring compliance with organizational standards. Required Experience Extensive experience in information systems and application architectures. Mastery of project management methodologies (Agile, IPEC, etc.). Proven track record in leading application implementation and migration projects. Strong communication skills with both business and technical teams. Demonstrated leadership and organizational skills. Expertise in information systems security. Experience managing cross-functional technical teams. Education and Skills Bachelor's degree in Information Technology, Computer Science, Business, or related field required. Advanced knowledge of enterprise applications and architectures. Proficient in project management tools and methodologies. Strong analytical and problem-solving skills. Excellent verbal and written communication abilities. Leadership and mentoring experience. Demonstrated advanced proficiency in both French and English (written and spoken), enabling seamless collaboration, leadership, and documentation across multicultural teams and stakeholders; able to facilitate complex discussions, negotiations, and technical communications in both languages.Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Our Values Curiosity - Seek, learn, share Trust - Go farther together Pace - Focus to go faster Excellence - Find the win every day
The Client Technical Services department is part of the LSEG FX business. It comprises of FX Technical Onboarding, Technical Account Management, Certification, STP (Straight Through Processing) and Venue Onboarding teams.The FX Technical Onboarding team is responsible for leading customers through the FX technical onboarding journey including processing technical enablements and performing conformance testing of FX customers. Venues supported are FXall, Price Stream and Matching.The team works closely with various areas of the wider business, including Sales and Account Management teams, Product, Product Development, and other resolver teams to onboard clients to FX platforms and act as the main point of contact for customers during their technical FX onboarding journey. Role Description - The role mainly consists of creating or updating technical user configurations for FX customers, as well as organising network enablements, acting as primary liaison for buy and sell-side FX customers, software certification for various FX APIs and handling participant reference data across all the FX venues. It also involves automation/scripting of various manual processes to improve the overall efficiency of the onboarding process. Key Responsibilities Collaborate with internal stakeholders.Resolve client queries, raise high-impact risks, and build internal relationships and networks with critical teams.Keep up to date with changes to products and services to maintain quality of service.Onboard new customer (buy-side) and new provider (sell-side) clients to FXall.Build, develop and maintain automated solutions to manual processes, such as certification of FIX APIs.Onboard market makers to FXall FIX APIs.Certify customer FIX messages against internal LSEG FX FIX specifications.Onboard customers to FXI and handle their participant data.Liaise with clients and internal groups to handle Price Stream Entitlement requests.Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.Gain and improve understanding of the wider business areas to develop cross-divisional relationships and improve process efficiency. Build specialist knowledge to analyse sophisticated data and determine and implement resolutions to operational risks in an accurate and timely manner, calling out operational risks where expertise is required. Key Behaviours Integrity Has the sustained drive and energy to deliver quality and timely supportWillingly puts in the effort to ensure activities completed on time and to the quality requiredAbility to work to deadlines and under pressureLeads by exampleBuilds trust by keeping their wordConsistent and fair approach towards team Partnership Deals with conflict successfullySeeks information/inputs from colleagues/clients and communicates openlyUses all available resources and toolsets to investigate and resolve incidentsTakes on routine tasks as necessaryA confident teammate with good interpersonal skills and a 'can do' demeanourActively seeks feedback on their own performanceGood listener that understands matters well to decide on next steps Change Open to and willingly embraces new processes / approaches / ways of working.Enthusiastic to achieve, develop and learn new skills.Raises suggestions to improve the service provided. Excellence Oral and written communications are tailored to their audience's needs;Pro-active and demonstrates initiative;Prioritizes activities according to business and operational need;Performs structured analysis and problem solvingAnalyses issues to identify the most appropriate solutionsPlans activities, provides progress reports, attends relevant meetings to represent teamCarries out work without prompting and close supervision Key Skills Degree or equivalent experience level.Proven Customer Service skills and experience.Good communication and problem-solving skills.Understanding or working experience with FIX messaging protocol.Exposure to or experience with certification/conformance trading software testing.Worked in a professional and customer-focused environment where detailed process/procedures are followed.FX market experience, understanding of FX products and order behaviours.Strong standout colleague with ability to work in a fast-paced environment and under pressure.Flexible to work within EMEA time zones until 18:00 GMT. Helpful Sophisticated knowledge of MS Platforms with exposure to process automation.Familiarity with networking protocols, VPN, Extranet connectivity, understanding of TCP/IP concepts.Exposure to trading platforms especially FXall/FX Matching is an advantage.Experience working in FX markets, understanding of FX products and order types.Strong analytical and logical thinking capabilities.Highly motivated with strong social skills.Experience/exposure to Python/SQL/Java or any other language useful for scripting and automation. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think,
Apr 16, 2026
Full time
The Client Technical Services department is part of the LSEG FX business. It comprises of FX Technical Onboarding, Technical Account Management, Certification, STP (Straight Through Processing) and Venue Onboarding teams.The FX Technical Onboarding team is responsible for leading customers through the FX technical onboarding journey including processing technical enablements and performing conformance testing of FX customers. Venues supported are FXall, Price Stream and Matching.The team works closely with various areas of the wider business, including Sales and Account Management teams, Product, Product Development, and other resolver teams to onboard clients to FX platforms and act as the main point of contact for customers during their technical FX onboarding journey. Role Description - The role mainly consists of creating or updating technical user configurations for FX customers, as well as organising network enablements, acting as primary liaison for buy and sell-side FX customers, software certification for various FX APIs and handling participant reference data across all the FX venues. It also involves automation/scripting of various manual processes to improve the overall efficiency of the onboarding process. Key Responsibilities Collaborate with internal stakeholders.Resolve client queries, raise high-impact risks, and build internal relationships and networks with critical teams.Keep up to date with changes to products and services to maintain quality of service.Onboard new customer (buy-side) and new provider (sell-side) clients to FXall.Build, develop and maintain automated solutions to manual processes, such as certification of FIX APIs.Onboard market makers to FXall FIX APIs.Certify customer FIX messages against internal LSEG FX FIX specifications.Onboard customers to FXI and handle their participant data.Liaise with clients and internal groups to handle Price Stream Entitlement requests.Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.Gain and improve understanding of the wider business areas to develop cross-divisional relationships and improve process efficiency. Build specialist knowledge to analyse sophisticated data and determine and implement resolutions to operational risks in an accurate and timely manner, calling out operational risks where expertise is required. Key Behaviours Integrity Has the sustained drive and energy to deliver quality and timely supportWillingly puts in the effort to ensure activities completed on time and to the quality requiredAbility to work to deadlines and under pressureLeads by exampleBuilds trust by keeping their wordConsistent and fair approach towards team Partnership Deals with conflict successfullySeeks information/inputs from colleagues/clients and communicates openlyUses all available resources and toolsets to investigate and resolve incidentsTakes on routine tasks as necessaryA confident teammate with good interpersonal skills and a 'can do' demeanourActively seeks feedback on their own performanceGood listener that understands matters well to decide on next steps Change Open to and willingly embraces new processes / approaches / ways of working.Enthusiastic to achieve, develop and learn new skills.Raises suggestions to improve the service provided. Excellence Oral and written communications are tailored to their audience's needs;Pro-active and demonstrates initiative;Prioritizes activities according to business and operational need;Performs structured analysis and problem solvingAnalyses issues to identify the most appropriate solutionsPlans activities, provides progress reports, attends relevant meetings to represent teamCarries out work without prompting and close supervision Key Skills Degree or equivalent experience level.Proven Customer Service skills and experience.Good communication and problem-solving skills.Understanding or working experience with FIX messaging protocol.Exposure to or experience with certification/conformance trading software testing.Worked in a professional and customer-focused environment where detailed process/procedures are followed.FX market experience, understanding of FX products and order behaviours.Strong standout colleague with ability to work in a fast-paced environment and under pressure.Flexible to work within EMEA time zones until 18:00 GMT. Helpful Sophisticated knowledge of MS Platforms with exposure to process automation.Familiarity with networking protocols, VPN, Extranet connectivity, understanding of TCP/IP concepts.Exposure to trading platforms especially FXall/FX Matching is an advantage.Experience working in FX markets, understanding of FX products and order types.Strong analytical and logical thinking capabilities.Highly motivated with strong social skills.Experience/exposure to Python/SQL/Java or any other language useful for scripting and automation. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think,
