Customer Service Specialist
- ao.com
- Bolton, Lancashire
- Dec 20, 2022
Full time
Call Centre / CustomerService
Job Description
Customer Service Specialist
£21,760 - £26,000 plus excellent benefits
Bolton
About The Role
Making customers happy is at the heart of everything we do. It's such a big deal at AO that even our logo is smiling!
As a Customer Service Specialist at AO, you'll be exceptional in the moments that matter. We treat every customer like our gran - and we'll trust you to do the right thing.
But it's not just our customers we want to keep happy, we want our AOers to have a permanent smile too. Our contact centre's calendar is loaded with awards days, incentives, and social activities to keep hearts pumping and recognition front of mind. When you do a good job, you can be sure you'll be rewarded for it.
Basic salary starts at £21,760, but from as early as six months into the job, you'll get the chance to increase this. We also offer a bonus where you can land another £400 per month in your back pocket for brilliant performance! Basic + bonus = £26,000 OTE? Ka-ching!
Here's What You Can Expect To Be Doing
Our customers love how easy it is to place an order with us online. But sometimes not everything goes to plan, or they may just need a little bit of help.
You'll be managing the day-to-day queries and solving each problem with a smile. As a great listener, you'll quickly build connections, and take a personal approach to turn that frown upside down.
You'll be working 40 hours a week, across different shifts Monday - Sunday on a rotational basis. We offer hybrid working with our team spending 60% of their time with each other in our Bolton office. But we'd need you fully on-site for your first three months whilst you learn the ropes.
A Few Things About You
You've got solid communication and listening skills including a friendly telephone manner.
You really care about the customer and want to solve their problems quickly.
You've got a can-do attitude and a genuine desire to leave the customer with a positive experience.
You're PC literate and know how to use Word, Excel and Outlook. Learning new systems is something you can do easily.
You don't need to have any customer-facing experience, because we'll provide you with all the right training.
A Bit About Us
When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).
Our people are our superpower, and that's no accident. We're looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky's the limit. We'll support you to be the best version of yourself and always drive your career forward.
Our Benefits
We've designed our benefits to cover everything from big moments to little helps. As well as all the essentials, like pensions and holidays, we've got our own "AO Perks" to help you with the things that matter.
25 days holiday - earn more days the longer you're with us, with the option to buy more too!
Carry any leftover annual leave into the next holiday year
Staff discount at & discounted gym offers
Free on-site breakfast
£200 annual attendance bonus
Enhanced Maternity, Paternity and Adoption Packages
2x fully paid charity days a year
Internal first approach to recruitment - you get first dibs on any new jobs across the business
To see all our benefits and perks, visit our AO Benefits page.
Job Types: Full-time, Permanent
Salary: £21,760.00-£26,000.00 per year
Schedule:
8 hour shift
Ability to commute/relocate:
Bolton: reliably commute or plan to relocate before starting work (preferred)
£21,760 - £26,000 plus excellent benefits
Bolton
About The Role
Making customers happy is at the heart of everything we do. It's such a big deal at AO that even our logo is smiling!
As a Customer Service Specialist at AO, you'll be exceptional in the moments that matter. We treat every customer like our gran - and we'll trust you to do the right thing.
But it's not just our customers we want to keep happy, we want our AOers to have a permanent smile too. Our contact centre's calendar is loaded with awards days, incentives, and social activities to keep hearts pumping and recognition front of mind. When you do a good job, you can be sure you'll be rewarded for it.
Basic salary starts at £21,760, but from as early as six months into the job, you'll get the chance to increase this. We also offer a bonus where you can land another £400 per month in your back pocket for brilliant performance! Basic + bonus = £26,000 OTE? Ka-ching!
Here's What You Can Expect To Be Doing
Our customers love how easy it is to place an order with us online. But sometimes not everything goes to plan, or they may just need a little bit of help.
You'll be managing the day-to-day queries and solving each problem with a smile. As a great listener, you'll quickly build connections, and take a personal approach to turn that frown upside down.
You'll be working 40 hours a week, across different shifts Monday - Sunday on a rotational basis. We offer hybrid working with our team spending 60% of their time with each other in our Bolton office. But we'd need you fully on-site for your first three months whilst you learn the ropes.
A Few Things About You
You've got solid communication and listening skills including a friendly telephone manner.
You really care about the customer and want to solve their problems quickly.
You've got a can-do attitude and a genuine desire to leave the customer with a positive experience.
You're PC literate and know how to use Word, Excel and Outlook. Learning new systems is something you can do easily.
You don't need to have any customer-facing experience, because we'll provide you with all the right training.
A Bit About Us
When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).
Our people are our superpower, and that's no accident. We're looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky's the limit. We'll support you to be the best version of yourself and always drive your career forward.
Our Benefits
We've designed our benefits to cover everything from big moments to little helps. As well as all the essentials, like pensions and holidays, we've got our own "AO Perks" to help you with the things that matter.
25 days holiday - earn more days the longer you're with us, with the option to buy more too!
Carry any leftover annual leave into the next holiday year
Staff discount at & discounted gym offers
Free on-site breakfast
£200 annual attendance bonus
Enhanced Maternity, Paternity and Adoption Packages
2x fully paid charity days a year
Internal first approach to recruitment - you get first dibs on any new jobs across the business
To see all our benefits and perks, visit our AO Benefits page.
Job Types: Full-time, Permanent
Salary: £21,760.00-£26,000.00 per year
Schedule:
8 hour shift
Ability to commute/relocate:
Bolton: reliably commute or plan to relocate before starting work (preferred)
About ao.com