Executive Property Manager

Executive Property Manager - Bracknell

This is a chance to join an award-winning Estate Agency which offers a structured career path up to regional management level. The Property Management department offers a fantastic opportunity for proactive and outgoing administrators to progress their career in a client focussed role that rewards excellent customer service, attention to detail and up selling skills. The ideal candidate will have at least 2 years' experience in Property Management.

The PackageBasic: £35,000OTE: £38,000

Key Responsibilities Provide a designated group of clients with property management services encompassing renewals, repairs, deposits and lettings account. Deal with enquiries and ensure they are dealt with efficiently and in line with agreed service standards. Refer complex, difficult or legal queries to manager or relevant expert. Follow the procedures/process maps for their areas of activities ensuring key time scales are met Investigate/ resolve queries and problems. Advise/recommend course of action on property issues Maintain and use office systems effectively and update property files and computer data bases Issue correct documentation (e.g., letters/legal documents) to relevant parties in a timely manner Liaise with third party supplier to arrange works to be undertaken Develop and build strong relationships with key Clients and treat them as individuals Liaise/negotiate between Landlords and Tenants Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client issues / complaints. Manages expectation and ensure you follow up all queries. Advise the branch promptly of issues that arise and keep them up to date with all relevant issues Takes appropriate action to pre-empt complaints. Takes appropriate action to investigate and resolve complaints. Promotes additional services and meet third party referral targets Comply with lettings administrative procedures and all relevant legalisation, Codes of Conduct and Practice and Due Diligence procedures Develop and apply an understanding of legal requirements Seek to continuously streamline and improve current processes and procedures. Actively take on feedback from Clients. Total factored property portfolio 200 - 250

In return, you can expect to receive

A full training program covering all aspects of the company and its methods for generating market share Uncapped commission opportunities with bonus incentives Continuous exciting career and personal development opportunities Annual award trips and prizes A paid day off for your birthday after successful pass of probation Increasing holiday entitlement from 2 years' service Personal private health care provided on successful pass of probation