IT Technical Support Specialist
- Bupa
- Brighton, Sussex
- Dec 19, 2022
Full time
I.T. & Communications
Job Description
IT Technical Support Specialist
Brighton, Victory House (BN1)
Onsite Support Role
Permanent
£28,000 + fantastic benefits
Full time - 37.5 hours per week
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
Role Overview
This is a fulltime office-based role.
The successful applicant will provide expert technical analysis & fault resolution to all TechBar and Desktop related problems and requests. You'll assist IT Colleagues in the resolution of infrastructure and software related support issues where appropriate and provide professional customer focussed service.
What you'll do:
Follow ITIL based incident and problem management procedures to ensure a cost effective and efficient service
Be part of the TechBar rota which is our walk-up IT Service. You will need to be able to resolve customer IT support queries on a wide range of technologies.
You will take ownership of Bupa incidents, providing a face-to-face first-time fault resolution where possible and advice and guidance on Bupa IT policies and process.
Ensure that all interactions are logged in ServiceNow, updated and progressed to resolution where possible. Where a first-time fix is not available, ensure the customer is informed on progress as defined in the SLA and service design.
Establish, develop, and maintain credible working relationships with business contacts, being an ambassador for IT at Bupa.
To keep IT colleagues, team leaders and managers regularly informed of the status of specific resolution activities
Liaison with 3rd parties where appropriate
What you'll bring:
- Technical Knowlege and experience supporting and/or using Microsoft desktop products including but not limited to:
Windows 7, 10 and Apple Mac OS.
Office 365 and associated products and services such as Skype for business, Yammer, Intune, SharePoint etc.
RSA and Multi Factor Authentication.
IOS, BES, Windows Phone, Android for Work, Android Mobile.
SCCM, Active Directory
- Understanding of infrastructure components (e.g. Network, Exchange, Citrix - as applicable)
- Logical approach with an aptitude for problem solving
- Exceptional customer focus
- Strong communication skills, both written and face-to-face
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
Brighton, Victory House (BN1)
Onsite Support Role
Permanent
£28,000 + fantastic benefits
Full time - 37.5 hours per week
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
Role Overview
This is a fulltime office-based role.
The successful applicant will provide expert technical analysis & fault resolution to all TechBar and Desktop related problems and requests. You'll assist IT Colleagues in the resolution of infrastructure and software related support issues where appropriate and provide professional customer focussed service.
What you'll do:
Follow ITIL based incident and problem management procedures to ensure a cost effective and efficient service
Be part of the TechBar rota which is our walk-up IT Service. You will need to be able to resolve customer IT support queries on a wide range of technologies.
You will take ownership of Bupa incidents, providing a face-to-face first-time fault resolution where possible and advice and guidance on Bupa IT policies and process.
Ensure that all interactions are logged in ServiceNow, updated and progressed to resolution where possible. Where a first-time fix is not available, ensure the customer is informed on progress as defined in the SLA and service design.
Establish, develop, and maintain credible working relationships with business contacts, being an ambassador for IT at Bupa.
To keep IT colleagues, team leaders and managers regularly informed of the status of specific resolution activities
Liaison with 3rd parties where appropriate
What you'll bring:
- Technical Knowlege and experience supporting and/or using Microsoft desktop products including but not limited to:
Windows 7, 10 and Apple Mac OS.
Office 365 and associated products and services such as Skype for business, Yammer, Intune, SharePoint etc.
RSA and Multi Factor Authentication.
IOS, BES, Windows Phone, Android for Work, Android Mobile.
SCCM, Active Directory
- Understanding of infrastructure components (e.g. Network, Exchange, Citrix - as applicable)
- Logical approach with an aptitude for problem solving
- Exceptional customer focus
- Strong communication skills, both written and face-to-face
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
About Bupa