Job Description
How we support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.
WE'RE HIRING - MULTI-SKILLED SERVICE PARTNER - CREW
ABOUT US:
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you
INGENUITY:
EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE'D ENCOURAGE YOU TO SHOW YOUR INGENUITY
Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.
We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.
We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.
JOB TITLE: MSSP CREW
REPORTS INTO: CAMPUS CREW COORDINATOR
ABOUT THE ROLE:
JLL Crew team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
As an MSSP-Crew team member you will deliver a multi-disciplinary role supporting crew, facilities, events and MAC service delivery across our London campus. You will work with on site teams to deliver an exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within our clients London office portfolio.
KEY RESPONSIBILITIES:
Work with the JLL facilities and client teams to ensure all on-site services are successfully supported relating to the day-to-day running of the office and events spaces
Carry out quality audits of all spaces, furniture and equipment
Work collaboratively with the account team to deliver all services with a focus on end user experience
Assist with third party vendor relationships and service partners to provide maximum service delivery
Engage with Client employees within the workplace; walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
Engage in a culture of continuous improvement and innovation, developing practice and service delivery efficiencies
Giving appropriate and timely follow-ups to colleagues and customers in emails, task systems, social posts and face to face
Regularly work with external contractors, e.g. cleaning, production crews and event hosts coordinating vendors and subcontractors on site
Work with the Facilities team to ensure preventative and reactive tasks are completed within the Service Level Agreement (SLA) timeframe
Working as part of the multiservice team: Supporting Events, Mailroom, Facilities and Moves, Adds and Changes (MAC) where needed
Providing administrative support to the team on a daily basis
Working in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendors
Perform and provide additional duties and support, as requested
WORKING LIFE:
You will be working across a large city campus (5 sites) on a daily basis
The main business language spoken in our offices is English. Knowledge of English is essential
The role will be structured on a shift basis over a 5-day week Monday to Friday
On occasion you may be required to work weekends, this will be arranged in advance and in accordance with the rota
ABOUT YOU:
You have prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
You have exceptional customer service skills and professionalism with a passion for hospitality
You are keen to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise
You work collaboratively as part of a team to solve problems with professionalism and service focused approach
You are adept at multitasking and are able to manage multiple projects effectively in a fast-paced environment
You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
You are open and have good communication skills
You strive for excellence in what you do and share ideas for improvement
You are proficient with Word and excel and have a keen interest in technology
You are adaptable to work to requests and projects that may vary from day to day
Location:
On-site -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
About JLL -
We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.