Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. HSSE Advisor (Health, Safety, Security, Environment) - Based - Raynesway, Derby DE21, Hours - 40 (Monday to Friday) What this job involves: As an HSSE Advisor at JLL, you will play a crucial role in promoting and implementing a proactive health, safety, security, and environmental culture on a highly regulated site on behalf of our client Rolls Royce. Reporting directly to the JLL onsite HSSE Manager, you will work closely with internal stakeholders, clients and site teams to assess risks, develop and execute HSSE strategies, and enforce compliance with relevant regulations and industry best practices. What your day-to-day will look like: Health and Safety: Conduct regular site inspections and risk assessments to identify potential hazards and ensure compliance with health and safety regulations. Develop, review policies, procedures and guidelines to maintain a safe working environment. Provide guidance and support on safe working practices to site teams, contractors, and the clients. Investigate accidents, incidents, and near-misses, and propose corrective actions to prevent reoccurrences. Security: Collaborate with relevant stakeholders to support security protocols, including emergency response plans, access controls, and incident management procedures. Evaluate security risks and vulnerabilities within our facilities and make recommendations for improvements. Environment: Monitor and assess the environmental impact of our operations and develop strategies to promote sustainability. Support waste management processes and recycling programs to minimise environmental footprints. Keep updated on environmental legislation and regulatory requirements, providing guidance and ensuring compliance. Training and Communication: Deliver HSSE training sessions and support toolbox talks to promote awareness and understanding of policies and procedures. Work closely with internal teams to develop and deliver relevant HSSE communications and campaigns. Support the HSSE Manager in developing and implementing training programs, manuals, guidelines, and other educational materials. Essential/Desired Qualifications: NEBOSH Qualification or equivalent H&S accreditation (IOSH, IIRSM) or willing to work towards Experience within a COMAH, HAZOPS or heavily regulated industry sites Facilities Management or heavy manufacturing based experience. Demonstrate an open communicative style, down to earth approach. Behavioural Safety approach rather than rules based (supportive not punishing) Team player with a Can-Do attitude. Here to help resolve any HSSE concern. At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a HSSE Advisor in Raynesway Derby. Location: On-site -Derby, GBR JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

Asset Experience AssociateDirect naar hoofdinhoud gaan Experience Associate page is loaded Asset Experience AssociateSolliciterenremote type: On-sitelocations: Northamptonshire, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ517958 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the RoleAs an Asset Experience Associate within JLL's Royal London Property Delivery team, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Location: Northampton (NN4 postcode area) Key Responsibilities Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the Asset Manager. Receive and analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Asset Experience Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset manager. Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriate (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by Asset Experience Services function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks, compliance governance, health and safety legislation Knowledge of sustainability standards, ESG strategy implementation, and reporting requirements Familiarity with property management technologies, reporting systems, and relevant property legislation Personal Attributes Strategic vision that aligns team activities with business objectives combined with strong organisational abilities and exceptional attention to detail Decisive leadership when making complex decisions with collaborative working style that builds effective relationships Client intimacy that builds trusted advisor relationships with client-focused mindset that prioritises service excellence Entrepreneurial mindset that identifies growth opportunities with problem-solving approach to operational challenges Accountability for performance and business outcomes with professional integrity in all business dealings Inspirational leadership that motivates high performance with resilience under pressure Commercial acumen that balances service quality with profitability Location: On-site -Northamptonshire, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

Asset Experience Manager - Community DeputySkip to main content Experience Manager - Community Deputy page is loaded Asset Experience Manager - Community DeputyApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ517898 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As Deputy Asset Experience Lead you provide line management and day-to-day escalation support for your direct reports within your Asset Experience Manager community, working in close partnership with the Lead Asset Experience Manager to ensure seamless operational delivery. You bring specialised complementary skills and experience that strengthen the community's overall capability and resilience. Acting as a senior advisor and mentor to less experienced Asset Experience Managers, you will support their professional development while maintaining full accountability for your own portfolio responsibilities. You will deputise for the Lead Asset Experience Manager during absences and provide senior-level support on complex matters, contributing strategic insight and operational expertise to community decision-making. Your role ensures continuity of leadership and maintains service excellence across all community activities.Alongside this leadership role, in your day-to-day role as Asset Experience Manager, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Key Responsibilities Community Support & Development Provide line management and day-to-day escalation support for designated direct reports within the community. Act as senior advisor and mentor to less experienced Asset Experience Managers, supporting their professional development and capability building. Deputise for the Lead Asset Experience Manager during absences, ensuring continuity of leadership and operational delivery. Contribute specialised expertise and complementary skills to strengthen the community's overall capability and service delivery. Support the Lead Asset Experience Manager in facilitating knowledge sharing, implementing best practices, and driving continuous improvement initiatives. Participate in community leadership activities while maintaining full accountability for own portfolio responsibilities. Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the asset manager. Receive, analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Central Shared Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset managers Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriative (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by central surveying function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Proven experience in line management, performance management, and coaching/mentoring of property professionals across varying experience levels. Ability to lead and embed operational changes, new processes, and cultural initiatives within teams. Experience working across multiple teams or communities to drive consistency, share knowledge, and implement best practices. Strong judgment in assessing complex issues, determining appropriate escalation pathways, and facilitating effective resolution. Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks . click apply for full job details

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Role TitleSupervisorRole LevelSpecialistLocationBrentwoodRelationshipsInternal: Team / EngineeringExternal: Clients / SuppliersMain Duties and ResponsibilitiesThe Supervisor to provide best in class engineering service achieving 100% uptime along with meeting the ppm delivering in-line with the contractual obligations. Responsible for direction and effective corrective maintenance and planning of Critical Environment and Risk Management and contribute towards delivering industry standards with the primary objectives driving service delivery, quality and performance that will underpin both Integrals and JLL's vision for engineering excellence status. This is a key role requiring excellent teamwork, relationship management and technical skills.Key ResponsibilitiesTo represent the hard services team and ensure the successful site support for all engineering requirements.Conduct Audits in line with the Integral / JLL processes.Manage compliance upkeep along with site logbooks and Concept CAFM System.To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations.Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship with the key clients and stakeholders)Monitor Planned Preventative Maintenance System & interface with clients to carry out all user requirements & requests, ensuring Building user group meetings are attend and minutes are submitted in time and correctly.Plan, control and monitor, by reporting and audit, to review operations and maintenance throughout the building.To ensure all Technical Activities are carried out to meet Integral's/ JLLs health and safety and client safety requirements.Provide benchmarking of equipment & performance.Maintain the Asset Management Plan and monitor criticality and condition of assets.Plan and manage major building shutdowns and critical work events.Develop & manage the on-site technical team with appropriate skills to meet client requirementsAs appropriate establish and agree client service level agreements and measuring to ensure compliance and performance to cover business continuity, customer satisfaction and communicationReview plant and system performance, highlighting solutions and progressing Continuous Improvement and appropriate benchmarking programmesProvide emergency response, managing on site team and communicationsDevelop and maintain a service team culture and improve of self-delivery / Self PerformWork on smart systems to drive Energy performanceWork to support all ESG outputs agreed.Manage and support tenant fitouts, including planning, facilitating and recording. Attending key stakeholder meetings.Ensure that Specialist Service Provider are managed effectively including, worksheets are signed off that quality of work is inspected, and recommendations are swiftly processed.Experience and QualificationsHigh level of technical awareness within the FM and new building environments to include Power & Distribution - LV, MV, HV, UPS emergency electrical generation, HVAC, cooling.Recognised apprenticeship, Degree qualified / HNC Electrical engineering or the equivalentMinimum of 5 years' experience of engineering services within critical environment/new buildsGood managing and Leadership skillsMust possess a good understanding of:PPM, RM and CAFM systemsBMS and control systemsSmart systemsExcellent written and verbal communication skillsIT literateSense of humour and can-do attitudeIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL -We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Head of Property Delivery OperationsApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ523008 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Head of Operations - Property Delivery; UK Property Management About JLL We're JLL, a professional services and investment management firm specializing in real estate. We help organisations worldwide achieve their ambitions by owning, occupying, and investing in real estateJLL Real Estate Management Services (REMS) partners with leading organisations across industry sectors, creating environments that achieve a more human-centric, resilient and responsible approach to shaping a better world of work. With more than 87,000 local and global specialists, the team enables the world of work, serving occupiers and investors of real estate. We improve workplace experiences, drive efficient operations and help our clients achieve their sustainability goals. We provide integrated services, including Workplace Management, Project Management, Property Management and Portfolio Services. Through technology enabled solutions, REMS creates and manages safe and inspiring spaces around the world for people to collaborate, innovate and drive meaningful change anywhere that work is performed. REMS manages over 5 billion square feet of real estate and has averted more than 120 million metric tons of CO2e by advising clients on renewable energy projects. For more information Role Purpose The Head of Operations - Property Delivery will be responsible for driving the effective management and deployment of the Property Delivery team, incorporating Facilities Management (FM) and Surveying services within Property Management (PM) UK, and the delivery of services across a 275m sq ft portfolio consisting of 2,300 assets.The role reports to the COO, UK Property Management and would be a member of the Property Management Leadership Team. This role will work closely with the COO, UK Property Management and the Head of Clients, UK Property Management to drive high performance and consistency across all of our property delivery activity.The role will be responsible for ensuring systematic knowledge sharing and best practice exchange across the respective property delivery teams for each Client. This will involve close collaboration and co-ordination of the Property Delivery Leads for each Client.The role will spearhead change management initiatives including both technology and process change that fosters greater cultural and service standard alignment between IFM and Surveying teams while delivering a step change in customer centricity across all service lines.Success in this position will be seen through a consistent property service delivery that caters for specific client expectations but fosters consistency and best practice across our entire client base, reducing the risk of operational silos. Critical Priority: Operational Excellence Establish and maintain best-in-class operational standards across all property delivery functions.Implement a comprehensive operational excellence framework with clear KPIs, performance metrics, and service level agreements for both FM and surveying services. This will include consideration of client specific requirements but is intended to raise the overall performance level for the whole of property delivery.Provide oversight to supporting functions delivering services to the UK PM business, including Health & Safety, Partner Performance & Optimisation (incl. procurement) and Service Charge,Leveraging JLL's global operating platform and linking in with wider REMS or global property management colleagues, develop processes and methodologies to ensure consistent, high quality, service delivery while maintaining flexibility for client-specific requirements.Support the implementation of the global technology stack for property management, providing thoughtful inputs and leading on local implementation and adoption.Establish clear monitoring arrangements over operational delivery, considering analytics, KPIs, spot-checks and feedback loops to maintain exceptional service standards.Foster cross-functional collaboration between FM, surveying, and supporting functions to create seamless service integration.Lead regular operational reviews with client teams, PDLs and clients (if appropriate) to ensure alignment, address concerns proactively, and identify enhancement opportunities. Key Responsibilities: Leadership and Team Management: Direct line management of a small central operations team to support delivery of improvements and consistent operational standards across the property delivery teams. Matrix management of senior members of the Property Delivery team (aligned to specific clients) to provide overall leadership to an integrated property delivery services team of approximately 550 people UK wide including surveying, FM and destination teams. Drive a culture of accountability, openness, and collaboration within the property delivery teams. Support the implementation of clear succession plans and talent management programs across the teams. Mentor, coach, and set strategy to ensure consistent high-quality service across all clients. Engage in relevant governance forums as necessary and promote involvement with industry bodies. Resource Management and Deployment: Review and proactively manage resource levels across surveying and FM teams. Coordinate with Client Leads and Property Delivery Leads to optimise level of resource and ensure the right skillset of talent to meet specific client and financial needs. Support the identification and recruitment of key talent into the business, including a structured approach to early careers (incl. Graduates and Apprentices). Ensure cost-efficient structures are deployed, aligning resources to optimal numbers of clients. Service Development and Innovation: Create a centre of excellence for both surveying and facilities management services. Identify and implement best practices across both disciplines to meet current and future client demands. Act as a credible advocate for property delivery services internally and externally. Financial Management: Provide visibility of the team's budget and contribute to wider growth and efficiency programs across the surveying and FM team operations, supporting recoverability of fees where appropriate. Oversee the financial performance of the property delivery teams, as well as the supporting functions (incl. H&S, PPO and Service Charge). Business Development: Enable growth through the delivery of operational excellence, supporting retention of clients and creating a clear narrative to support targeting of prospective clients. Process Integration and Improvement: Work with relevant stakeholders to clearly define roles and responsibilities between surveying and FM communities, including the development of stakeholder analysis, RACI charts and handover protocols. Review and redefine processes and procedures for interaction between surveying and FM teams and, supported by the Transformation teams, develop end-to-end process mapping, standardised data protocols, technology integration strategies and a continuous improvement framework. Build sustainability and ESG considerations into operational processes and service delivery models. People and Culture: Drive the PM strategy priorities and embed understanding throughout the property services business. Lead and develop a people-centric culture focused on delivering excellent client service Lead the team in implementing the JLL goal setting and appraisal process, incorporating robust performance management and optimisation methodologies. Champion diversity and inclusion initiatives within the team. Promote One JLL to ensure PM clients have access to all JLL products and services and that PM services are promoted to other divisions. Create succession plans and talent development strategies. Communication and Engagement: Implement a proactive communication and engagement plan covering all aspects of property delivery and change activities. Regularly meet with key stakeholders in PM to ensure alignment and collaboration. Present thought leadership and training to colleagues, peers, and clients. Qualifications and Skills: Extensive experience in either surveying, facilities management or customer experience within the real estate industry. A proven track record in delivering operational excellence and managing a business through transformational change. Strong leadership and people management skills. Excellent communication and interpersonal abilities. Strategic thinking and business acumen. Proven track record in driving innovation and service improvement. Commercial mindset with experience in P&L management.JLL offers a diverse, inclusive work environment and a comprehensive Total Rewards program. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management! Role Purpose To provide support to the Divisional Director and be accountable for driving performance to achieve operational excellence meeting all agreed KPI's within your business unit. The ROM will be expected to be hands on with all tactical & transactional aspects especially service delivery to enable the successful management of Debt/WIP, P&L, statutory/contractual compliance and people management at all levels to increase client and employee satisfaction Main Duties and Responsibilities Leverage existing IT platforms and reporting to aid in the improvement in productivity, efficiency, and overall performance. To work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures. Ensure all statutory, mandatory, and routine inspections are completed in accordance with the annual maintenance programme and in accordance with the KPI's. Ensure company standard operational procedures are always implemented and adhered to within your regional business unit. Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region. Ensure Quality assurance procedures are adhered to, and any new policies, procedures and change processes agreed are implemented to improve operational performance in a timely manner. Pro-actively manage H&S, through ensuring we provide a safe working environment, engendering & maintaining a safety driven culture, ensuring all legislative & company policies, processes and procedures are adhered to. Act as role model and champion of the new ways of working. Ability to build positive relationships with internal stakeholders to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships within Integral and wider JLL family. Ensuring full understanding of regional performance requirements within the business unit. Management and ability to utilize data and MI to meet changing business or operational circumstances. Ensuring that Incident, Operational and Financial Management Reports are submitted in the agreed format, on a timely basis and in line with the reporting dates and Contract requirements. Accountable for ensuring all appropriate audits are undertaken by you and your team on a regular basis and feedback is acted upon promptly and effective. Take the led on all Energy/Sustainability issues for the contracts under their control ensuring pain/gain is managed, reporting is compliant and carbon reduction plans are in place and managed where appropriate. Oversee and ensure that engineers Toolbox Talks to a high standard are completed, to include operational procedures and contract information. Ensure that regular listening sessions and employee forums are held to gain relevant feedback to implement improvements and resolve any concerns to increase employee engagement. General support and best practice advice concerning any contract and engineering issues particularly during tender/bids. Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels. Lead your team with a 'drive for change' attitude and role modelling our Leadership Capabilities. Continue to innovate, share best practice, and adopt different ways of working through technology and MI. Conduct regular one to one meetings and annual appraisal/review of all direct reports. Provide support and coaching for direct reports. Manage objectives, forming Personal Development and succession plans for your team, fully utilising people management processes such as Appraisal Process and Talent Management Establish and maintain strong professional relationships with key stakeholders right across the business to ensure guidelines are being followed and any noncompliance is dealt with at the time or escalated. Management of P&L and commercial matters for the region. Maintaining the image and brand of Integral. Advise and support the Divisional Director Essential Qualifications/Experience Educated to degree standard or minimum 5 years relevant experience Knowledge of Mechanical and Electrical engineering maintenance sector Proven track record of managing performance to set of KPIs within a region business unit. Knowledge of logistical and operational planning. Experience of driving change and organisational transformation. Industry relevant qualifications A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable. Proven Facilities Management Experience achieved at a similar level with extensive experience in Facilities Management Excellent Customer Service experience preferably with a Customer Services Qualification or equivalent desirable Competent working knowledge of M&E or Fabric disciplines Computer literate Word, Excel, Outlook Location: Remote -Cheshire, GBR, Manchester,GBR JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management! Role Purpose To provide support to the Divisional Director and be accountable for driving performance to achieve operational excellence meeting all agreed KPI's within your business unit. The ROM will be expected to be hands on with all tactical & transactional aspects especially service delivery to enable the successful management of Debt/WIP, P&L, statutory/contractual compliance and people management at all levels to increase client and employee satisfaction Main Duties and Responsibilities Leverage existing IT platforms and reporting to aid in the improvement in productivity, efficiency, and overall performance. To work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures. Ensure all statutory, mandatory, and routine inspections are completed in accordance with the annual maintenance programme and in accordance with the KPI's. Ensure company standard operational procedures are always implemented and adhered to within your regional business unit. Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region. Ensure Quality assurance procedures are adhered to, and any new policies, procedures and change processes agreed are implemented to improve operational performance in a timely manner. Pro-actively manage H&S, through ensuring we provide a safe working environment, engendering & maintaining a safety driven culture, ensuring all legislative & company policies, processes and procedures are adhered to. Act as role model and champion of the new ways of working. Ability to build positive relationships with internal stakeholders to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships within Integral and wider JLL family. Ensuring full understanding of regional performance requirements within the business unit. Management and ability to utilize data and MI to meet changing business or operational circumstances. Ensuring that Incident, Operational and Financial Management Reports are submitted in the agreed format, on a timely basis and in line with the reporting dates and Contract requirements. Accountable for ensuring all appropriate audits are undertaken by you and your team on a regular basis and feedback is acted upon promptly and effective. Take the led on all Energy/Sustainability issues for the contracts under their control ensuring pain/gain is managed, reporting is compliant and carbon reduction plans are in place and managed where appropriate. Oversee and ensure that engineers Toolbox Talks to a high standard are completed, to include operational procedures and contract information. Ensure that regular listening sessions and employee forums are held to gain relevant feedback to implement improvements and resolve any concerns to increase employee engagement. General support and best practice advice concerning any contract and engineering issues particularly during tender/bids. Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels. Lead your team with a 'drive for change' attitude and role modelling our Leadership Capabilities. Continue to innovate, share best practice, and adopt different ways of working through technology and MI. Conduct regular one to one meetings and annual appraisal/review of all direct reports. Provide support and coaching for direct reports. Manage objectives, forming Personal Development and succession plans for your team, fully utilising people management processes such as Appraisal Process and Talent Management. Establish and maintain strong professional relationships with key stakeholders right across the business to ensure guidelines are being followed and any noncompliance is dealt with at the time or escalated. Management of P&L and commercial matters for the region. Maintaining the image and brand of Integral. Advise and support the Divisional Director. Essential Qualifications/Experience Educated to degree standard or minimum 5 years relevant experience Knowledge of Mechanical and Electrical engineering maintenance sector Proven track record of managing performance to set of KPIs within a region business unit. Knowledge of logistical and operational planning. Experience of driving change and organisational transformation. Industry relevant qualifications A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable. Proven Facilities Management Experience achieved at a similar level with extensive experience in Facilities Management Excellent Customer Service experience preferably with a Customer Services Qualification or equivalent desirable Competent working knowledge of M&E or Fabric disciplines Computer literate Word, Excel, Outlook Location: Remote -London, GBR At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Senior Furniture Consultant (Business Manager)Location: London/South of UKAbout the RoleWe are seeking an experienced Senior Furniture Consultant (Business Manager) to join our Tetris Furniture Solutions team, covering the South of UK region. Reporting directly to the Furniture Solutions UK Director, you will play a pivotal role in delivering exceptional furniture design solutions while supporting leadership. This position offers the opportunity to work on sophisticated projects with high-profile clients, combining strategic business development with hands-on project delivery.Key ResponsibilitiesClient Advisory & Design SolutionsProvide expert consultation to customers, investors, and purchasing advisors on innovative furniture design solutions that align with their business objectives and spatial requirements.Leverage your design expertise to create compelling, functional workplace environments.Business Development & SalesDrive sales growth through proactive networking, relationship building, and identifying new business opportunities.Develop comprehensive sales proposals, look book presentations, and detailed financial analyses to support client decision-making and project approvals.Project Management & CoordinationLead global project coordination from concept through installation, collaborating closely with logistics teams, project assistants, and cross-functional departments across the JLL/Tetris group.Coordinate seamlessly with external contractors including electrical, AV, IT, and planting specialists, as well as internal fit-out teams.Team Support & LeadershipSupport the management and development of a five-person team, fostering collaboration, professional growth, and operational excellence.Client Relationship ManagementBuild and maintain strong client relationships through attentive follow-up, proactive communication, and exceptional service delivery.Create customer loyalty by consistently exceeding expectations.Installation OversightMonitor furniture installations as required to ensure quality standards, design integrity, and client satisfaction throughout the delivery process.Required Qualifications & SkillsEssential ExperienceMinimum 7+ years of experience in the furniture industry.Proven track record in professional furniture distribution and specification.Demonstrated expertise in design with comprehensive understanding of 360 space planning and workplace layouts.Professional CompetenciesStrong commercial acumen with focus on business development and customer satisfaction.Excellent organizational skills with ability to manage multiple projects simultaneously.Collaborative team player with proven ability to work across departments and with external partners.Dynamic, flexible approach with ability to adapt to changing client needs and project requirements.Technical SkillsProficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).Strong command of English language, both written and verbal.Additional RequirementsValid UK driving license.Willingness and ability to travel throughout the UK region regularly.If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL -We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Benefits Operations Manager, UK & I JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Benefits Operations Manager, UK&I will be responsible for managing the delivery of benefits and providing leadership to the HR Operations team across all benefits including Health and Welfare, Retirement, and Financial and Physical Wellness. What your day-to-day will look like: Benefits Delivery Manage end-to-end cyclical activities e.g. benefit renewals, communications, regulatory reporting, documentation etc Support Tier 1 on resolving complex benefits related queries and escalations Act as subject matter expert for wider HR team in relation to benefits queries Maintain benefits communications and leverage provider resources, internal networks and technology to drive benefits engagement Partner with the HR Ops team to support benefits delivery. Proactively collaborate with the team to develop / improve processes, with the aim to minimise administration errors and drive operational efficiencies Consult with the Benefits CoE resource to ensure there is a globally/regionally consistent approach to benefits delivery Maintain the inventory of programs, policy documents, calendar of activities, etc so that there is a clear understanding of the programs and activities required to actively manage Provide technical expertise to the business on complex issues as required Overall responsibility for the delivery of all voluntary benefit enrolments including renewals, effective communication and project management Ad-hoc project lead as needed for items that require involvement from Benefit Operations Ensure timely changes to benefits related system New Programs - upon notification of a new plan/program, identify the file requirements to support and work with the Benefits CoE/implementation team. Also includes changes to existing programs. Develop and execute comprehensive test plans Provide support to the Senior Pensions Manager on pension activities Vendor Management Manage the vendor and 3rd party relationships working closely with them to ensure service levels, budgets and agreements are adhered to Responsible for timely submission and processing of invoices Data Integrity management Provide guidance, including but not limited to compliance, vendor utilisation, external relationship management/utilisation to all division and/or business unit representatives Responsible for overseeing metrics tracking Identify potential areas of compliance vulnerability and risk and provide general guidance on how to avoid or deal with such situations Manage audits of payroll/benefits data, especially with regard to benefit deductions Manage internal compliance audit and monitoring activities inclusive of department and overall organisation Invoice Management for UK Benefits Contribute to creating a budget and ensures billing is monitored frequently in an effort to streamline costs and invoicing processes for vendors Act as the escalation point for issues with data compliance risk (e.g., tax implications, legal ramifications, etc.) Governance In partnership with Benefits CoE, manage benefits programs in line with the agreed operating framework. Proactively review and offer recommendations for enhancements to the guiding principles, policies and processes. Programs include pensions, healthcare, insured risk benefits, car benefits, wellbeing programs and other perks Maintain the inventory of programs, policy documents, calendar of activities, etc so that there is a clear understanding of the programs and activities required to actively manage Process efficiency/management Act as a solutions architect assessing chronic data issues that could be solved programmatically Provide guidance on research and resolution of interface-related issues, including the error reporting process Evaluate existing procedures and identify optimal solutions, whether administrative or systematic, to improve internal processes and ultimately user experience Collaborate with other internal departments (HRIS, Payroll, Tax, Legal, Finance and Compliance) to ensure operational success across the organization and support feedback documentation and enhancement cycles Support Benefits CoE in all aspects of Open Enrollments including submission of headcount/salary related data to vendor Builds strong relationships with internal and external partners to help ensure optimal process satisfaction UK Transitions Support the UK business and PXP's with key TUPE transfers with benefits management Provide statistical analysis on benefits usage and ROI to aid both management reporting and proposals Stakeholder Management Build effective working relationships with key stakeholders, incl. People Partners, PSD, Global Reward teams, Procurement, Legal/Compliance and Finance to successfully deliver change initiatives Risk Management Monitors legal, tax and statutory requirements, developing processes and controls to ensure compliance with internal and external regulations Responsible for frequent and proactive communication on operational execution and delivery Create and use formal processes and tools to manage resources, budgets, risks, and changes Required Skills and Experience: Workday HRIS knowledge Darwin benefits portal knowledge Project management experience implementing new programs Functional knowledge of data interfaces Excellent consultative problem-solving skills Strong communication and presentation skills Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries

Jones Lang LaSalle Incorporated is looking for a Benefits Operations Manager based in London. The role involves managing the delivery of benefits, leading the HR Operations team, and ensuring compliance with legal and statutory requirements. Additionally, the manager will oversee vendor relationships and support data integrity management. Strong project management, problem-solving, and communication skills are essential. This position is on-site in London. JLL promotes an inclusive work environment and values diverse backgrounds.

General ManagerSolliciterenremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ523270 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. General Manager Reporting into: Senior Facilities Manager (SFM),but will in many circumstances work closely with and take direction from OPLM. Direct Reports: Head of Engineering & Head of Operations Division: Property Management The Asset In 2019 the development of 20/22 Ropemaker Street in the City of London commenced with practical completion expected in Autumn 2023.The development comprises c. 425,000 sq ft, of grade A office, retail and SME space and is arranged over 27 storeys. This BREEAM 'outstanding' development will create a sustainable workspace of the highest standard including a stepped form that will create a series of extensive roof terraces to provide the occupiers with access to outside areas.Approximately 300,000 sq. ft of this development has been pre-let to Linklaters LLP as their new global headquarters. will commence their fit out in April 2024. A very close working relationship with the Ropemaker Management Team and Linklaters is essential and there are specific management protocols agreed with Linklaters.The self-contained SME area (comprising 5 units) will be the responsibility of the General Manager (GM) and the Ropemaker Management Team to operate.The building is designed to target BREEAM Outstanding and WELL Platinum certifications. The development manager is CO RE, the main contractor is Skanska, the architect is MAKEAt completion it is currently anticipated that the 22 Ropemaker Management Team will comprise four core team with outline plans showing that two additional roles may well be added to the Team later. What this job involves: JLL are appointed as Property Manager by the building owner, Great Elm Assets Limited (Client) by way of a Property Management Agreement (PMA) and they report directly to the owner's asset management advisor, Old Park Lane Management Limited (OPLM) GM will work with the JLL Property & Asset Management Team (JLL PAM Team) to ensure the JLL PMA scope is delivered to the highest possible standard.The GM role will be based at the building and will have key responsibility for delivery of all landlord operations to ensure that these services accord with the best practice standards as defined.The GM will be JLL's and the building owners' 'ambassador' and must maintain and promote the property's service delivery and position in the locality as best in class for occupiers to work in. In addition to working alongside the JLL PAM Team, the GM will have a close working relationship with OPLM's Head of Property Management, as well as senior representatives of the building tenants. Team Structure Reporting to the JLL SFM, the GM has line management responsibilities for senior members of the on-site and account specific Ropemaker FM team (as identified in the paragraph below). The GM will also be invited to work in several "virtual teams" with the client focused teams of JLL PAM (although it is accepted that the GM's primary role is to execute the core responsibilities and deliverables outlined in this job description and these will always take precedent over any 'virtual team' role)As mentioned above it is currently anticipated that at completion of the development, the 22 Ropemaker Management Team will comprise four core team (including the GM) with outline plans showing that two additional roles may well be added to the Team later. The Head of Engineering and Head of Operations will report directly to the GM. What your day to day would look like: Client Service To understand the Client's objective and instructions in relation to the property. To assist in Client reporting concerning all on-site rational issues and customer relations. Act as lead for the Client in all matters relating to the operation at the property to establish and enhance brand image Customer Experience Establish and manage a property strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community. Regularly meet with the occupier representatives to fully understand their wants and needs within the property. Manage the on-site service partner teams to ensure optimal customer satisfaction and minimise the downtime when service interruption occurs. Liaise with the Client to undertake periodic customer feedback sessions and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction Operations Management Working with the JLL Design for Management Team take a lead role in mobilisation of the building from construction to operational i.e. undertaking all mobilisation tasks from before completion to a 'business as usual' state (in accordance with the JLL Mobilisation Plan and Budget which will be agreed from time to time with OPLM) Build, lead, develop and inspire the on-site 22 Ropemaker Management Team (both directly employed and sub-contracted) to deliver high standards of service at the property. Working with the JLL PAM Team ensure the JLL PMA scope is delivered and all SLAs and KPIs are met such that service excellence is delivered throughout all areas of on-site operations. To be responsible for the implementation of agreed best practice in accordance with the JLL PMA and JLL's Facilities Management Best Practice policies in the following areas: service charge financial management, information/communications, procurement, operations, repair & maintenance, social & environmental responsible management, customer experience and human resources (training and development) ensuring: standard systems and procedures; customer service delivery standard systems and procedures standard documents and templates audit and inspection reduction of risk consistent high standards of service delivery (and their measurement) improved reporting to clients Inform the JLL PAM Team and Client of any occupier matters that may influence valuation/investment considerations including assistance in monitoring occupiers' compliance with covenants. In conjunction with the JLL PAM Team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation, is delivered to JLL accounting practices. To include the administration of non-recoverable budgets. To understand the principal terms of occupier leases as they affect the property management of the building and the Client's obligations to provide services including clarity on the extent of the common areas. Ensure that the procurement of all supplies and services at the property is undertaken in accordance with JLL's PMA and JLL's procurement policy to ensure the highest standards for the best value. Ensure high quality health and safety practices are maintained, in accordance with best practice guidelines from central support under the JLL's risk management programme and the RFM Ensure all aspects of the JLL PMA, Client's ESG requirements and JLL's 'Socially Responsible Management' programme is implemented in relation to environmental & sustainability policies. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment. Ensure maintenance contracts in place cover specification as defined within the O&M manual requirements and do not negate warranties/guarantees. Where required, work with appointed professional consultants Building Surveyors/Architects/Designers consultants as well as MEP, VT and Energy consultants.Sound like you? To apply you need to be/have: Role Requirements Excellent customer service skills and a track record of implementing successful customer orientated activities. Strong management experience gained within a high-profile Grade A commercial office environment Able to collaborate and partner where appropriate with the key stakeholders to deliver a high class environment reflective of the asset Able to represent the Client's and OPLM's, Great Elm Assets Limited's interests at meetings, events and within the Central London community Able to demonstrate a strong understanding of building design and base build management A proven track record in managing and motivating on-site operational management teams Experience of managing service charge budgets and major CAPEX projects Strong commercial acumen Strong commercial acumen and understanding of service charge management Strong leadership skills to build a team, effectively manage and motivate the team to achieve a high level of performance and to exceed targets Accountable and resilient Ability to work under pressure Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently. Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives. Location: On-site -London . click apply for full job details

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Head of Project Management - South West & Wales JLL Bristol Director The Opportunity Lead JLL's Project Management practice across South West England and South Wales-a high-performing team of 4 professionals. Why This Role Matters Now: Regional growth across higher education, life sciences, tech, and commercial development creating significant market opportunity Deliver landmark projects from £2m to £150m+ for major funds, developers, and occupiers with an established, enviable client portfolio Shape UK & Ireland strategy with genuine leadership authority reporting to Director of PM UK & Ireland Build market dominance in one of the UK's fastest-growing commercial real estate markets The Role Drive Strategic Growth Develop and own a comprehensive growth strategy Lead business development, pitches, and client acquisition across South West and Wales Cross-sell JLL's integrated services, maximising client value and revenue growth Build strategic partnerships with design teams, contractors, and industry bodies Be accountable for P&L profitability and growth Own Client Relationships Manage key accounts with funds, developers, and major occupiers as trusted C-suite advisor Position JLL as the premier PM consultancy through proactive relationship management Actively network, build and develop client relationships Lead Project Delivery Direct major new build and refurbishment projects (£2m-£150m+) Manage design teams, statutory approvals, contracts, budgets, programmes, and risk Implement change management, ensure successful close-out Build High-Performing Teams Lead, mentor, and develop talent in Bristol and South-West Attract and retain top PM professionals, creating succession capability Foster culture of innovation, collaboration, and excellence Be an inspirational leader that influences internally and externally Establish Market Leadership Represent JLL at industry events, conferences, and forums as recognized regional leader Drive thought leadership strengthening JLL's brand presence Leverage network to create business development opportunities Champion Innovation Adopt AI-enabled tools and digital platforms to enhance project delivery Drive continuous improvement and share best practices across national PM network Essential Requirements Qualifications & Track Record MRICS or APM with extensive post-qualification experience in new build and major refurbishment £2m-£150m+ project delivery for funds, developers, and occupiers with proven client relationship management Business development success with demonstrable track record winning and growing strategic accounts Strong South-West market profile with established reputation and credibility in the region Leadership & Network Proven team-building capability with track record leading high-performing regional teams Ability to attract, retain, and develop top PM talent with succession planning expertise Established network of industry contacts and relationships across Bristol/South-West market Evidence of thought leadership: speaking engagements, industry involvement, publications, or market presence Commercial & Strategic Capability C-suite engagement with ability to influence senior stakeholders and act as trusted advisor Commercial acumen understanding profitability, pricing, and value creation Strategic thinking with capability to develop and execute regional growth strategies Entrepreneurial mindset comfortable with autonomy, accountability, and driving change Technical & Innovation Strong knowledge of construction contracts, design management, procurement, and project controls Tech-forward approach embracing digital tools, AI-enabled platforms, and innovative methodologies Exceptional presentation, negotiation, and stakeholder management skills Location Bristol-based with regular travel across South-West and Wales Hybrid working, minimum 3 days a week in the office What We Offer Leadership & Influence Genuine strategic authority contributing to UK & Ireland PM strategy with voice at national level Autonomy to shape regional direction, drive innovation, and establish market leadership Work on landmark schemes with leading clients across diverse, high-growth sectors Career & Resources Clear progression pathways within global organization with access to cutting-edge tools and AI-enabled platforms Integration with specialist teams across JLL's full service offering Comprehensive professional development supporting continued growth Rewards & Culture Competitive compensation and Total Rewards programme reflecting seniority, impact, and performance Flexible working approach with comprehensive parental transition support Entrepreneurial, inclusive culture where we succeed together and build lasting professional connections Thrive in a collaborative office culture with strong cross-selling opportunities and close working relationships across multiple business lines Impact & Legacy Shape the regional market and build legacy through team development and client transformation Drive projects that transform communities and contribute to economic growth About JLL We are a global professional services and investment management firm specialising in real estate. At JLL, you'll innovate with the world's leading businesses, work on landmark projects, and achieve your ambitions through varied experiences and clear career progression. Diversity & Inclusion Diversity & Inclusion is at the heart of JLL. We recruit, retain, reward, and develop all employees based on abilities and contributions. We're committed to making our recruitment process accessible-please discuss any adjustments needed at any stage. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. We give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit Location: On-site -Bristol, GBR

Jones Lang LaSalle Incorporated in London and East Grinstead seeks an Asset Experience Lead to coordinate operations across a community of Asset Experience Managers, providing line management, diary coordination and escalation support to ensure consistent service delivery. As Asset Experience Manager you will balance strategic client relationships with hands-on property operations, lead on customer experience, and oversee day-to-day activities, safety compliance, and continuous improvement

Property Operations ManagerSolliciterenremote type: On-sitelocations: London, GBR: East Grinstead, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ517879 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role Location: East GrinsteadAs a Asset Experience Lead within JLL's Royal London Property Delivery team, you will coordinate operations across your community of Asset Experience Managers, providing line management, diary coordination, absence cover arrangements, and implementation of a bespoke support system. You serve as the primary escalation point for complex operational and client issues within your community, ensuring consistency of service delivery and adherence to JLL and client standards.Working collaboratively with fellow Lead Asset Experience Managers across the other distinct communities, you will facilitate knowledge sharing, promote best practice adoption, and drive continuous improvement initiatives. You are responsible for fostering a high-performance culture within your community through regular communication, performance management, and team development. When issues require escalation beyond community level, you will liaise directly with the Property Delivery Lead to ensure appropriate resolution and strategic alignment.Alongside this leadership role, in your day-to-day role as Asset Experience Manager, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Key Responsibilities Community Leadership & Team Management Provide line management to designated Asset Experience Managers within the community, including performance reviews, development planning, and career progression support Coordinate community operations including diary management, absence cover arrangements, and buddy system implementation Serve as primary escalation point for complex operational, client, and team issues within the community Facilitate regular community meetings to share knowledge, address challenges, and promote best practice adoption Collaborate with senior leadership to drive consistency, share learning, and escalate systemic issues to the Property Delivery Lead Foster a high-performance culture through effective communication, recognition, and team development initiatives Monitor community performance metrics and implement improvement actions where required Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with a focus on occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships Proactively identify opportunities to improve the customer experience through building amenities, services, and programming Act on customer feedback to create a productive and engaging environment that adds value to their occupancy Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the asset manager. Receive, analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Central Shared Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to asset managers Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriative (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Location: On-site -East Grinstead, GBR, London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

Operations ManagerApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ525298 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Operations Manager (OM) Division: Property Management (PM) Reporting To: General Manager for The Stage (but may be guided by the Central London FM Client Lead in the line manager's absence) What this job involves:Assist with the day-to-day operational management of services within The StageThe OM will work closely with and seek direction from the General Manager (GM) but may seek guidance and direction from the Central London FM Client Lead and Property Management team.The OM should consider the occupiers to be "clients" as well as the owner-investor and is expected to understand the business objectives of the investment. The OM will be able to work with minimal supervision and capable of dealing with a high level of confidentiality. You will be self-motivated, have a positive attitude, the ability to think laterally and act on initiative. You will work well under pressure in a fast-paced environment and be a great team player with a concern for excellent quality of service. What your day-to-day would look like: Assistant Facilities Manager (AFM) line management Mechanical and Electrical Project Management Security manned guarding Front-of-House reception Access/Security Control Help desk management Internal & external cleaning services, including window cleaning Waste management including recycling initiatives and preparation of regular reports Health, Safety & Environmental management Internal & external landscape management Building fabric maintenance & management Health & wellbeing event management Ensuring the highest standards of management and maintenance for the estate are delivered with specific regard to expenditure and budgetary considerations for key service lines. In conjunction with the GM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLL procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually based on framework agreements and JLL purchase ordering systems. Monitor contractor performance against agreed standards. Review service specifications as appropriate (minimum of an annual review when budget setting). In conjunction with the GM establish and maintain high quality Health & Safety and Environmental management practices for the property. Maintain and keep up-dated Health & Safety policies for the property, which also includes liaising with external consultancies for risk assessments and risk strategy reviews. Responsible for the up-keep and management of the HSE risk management system. Ensure all risks identified in the independent risk assessment are properly addressed and regularly review risks as part of JLL best practice and site compliance inspections. Liaise closely with the GM and monitor the requirements and expectations of estate occupiers, to better understand their needs, improve the standard of service delivery and facilitate good occupier relations. Understand the principal terms of occupiers' leases as they affect the facilities management of the property and the Client's obligations to provide services including clarity on the extent of the common areas. Monitor and manage helpdesk personnel to ensure guests and clients always receive prompt and warm attention Develop and maintain close working relationships with the Central London FM Client Lead and Asset Management teams and other JLL staff. Including AFM line management responsibility to coach and develop them to achieve their career objectives. Undertake regular inspections of the estate to monitor servicing, maintenance and compliance standards; report to the General Manager on all relevant matters and action as appropriate. Liaison with contractors, service providers, consultants and specialists; Obtaining of quotations for works required at the property. Manage the life cycle and planned maintenance of fabric and services of the property (PMP). Follow up on all maintenance services/requests and repairs pertaining to the estate and ensure coordination with concerned departments to action them without delay whilst ensuring safety, security and health measures are always in place. With the approval of the GM identify, organise and manage minor building works to the estate as may be required; assist in project management of major schemes as required to minimise disruption to occupiers. Ensure adequate arrangements are formalised and provide for emergency and out-of-hours cover in line with JLL policy; to be "on-call" as necessary to respond to emergencies. Report to the GM in accordance with agreed procedures; to keep a daily diary of events and provide a comprehensive weekly report in an agreed format with the GM. Liaise with the Central London FM Client Lead and Asset Management teams to achieve uniformity of approach. Prepare site regulations and issue permits to work for all contractor activities on site. Maintain, test and implement major incident plans. Organise and co-ordinate emergency evacuation drills (fire, bomb etc). Assist in the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Key Skills & Qualification Essential Facilities management experience in the estate management of multi-let properties for Investors or for Corporate Occupiers or within hotels Strong mechanical & electrical biases and demonstrable understanding of the workings of building systems. Must excel in good contractor management to ensure a high standard of service delivery Some experience in managing service charge budgets, setting budgets and reconciling accounts. Excellent IT skills and working knowledge of Microsoft Office. Strong verbal and numerical skills and be comfortable with report writing. Customer-service driven with excellent communication skills. Excellent interpersonal and influencing skills who interacts effectively with colleagues and clients. Ability to work independently with minimal supervision when necessary. Ability to work under pressure, manage time and assist the team in meeting deadlines. Practical leadership Problem solving (analyses problems & seeks solutions from a variety of sources) Desirable At least three years' experience in the management of investor properties at OM level. BIFM or RICS qualifications (or equivalent) and membership of BIFM Qualifications in Building Services. NEBOSH General Certificate and/or IOSH Managing Safely

A leading global real estate firm is seeking a Head of Project and Development Services for the EMEA region in London. This role involves leading the PDS business, developing strategic plans, and fostering a high-performing team. Key responsibilities include managing P&L, attracting talent, and driving sustainable growth. Candidates should have significant experience in project and resource management and demonstrate strong leadership skills. This position offers a competitive salary and benefits package, as well as a supportive and inclusive culture.

Asset Experience Services - Deputy Team LeadPrzejdź do głównej zawartości Experience Services - Deputy Team Lead page is loaded Asset Experience Services - Deputy Team LeadAplikujremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ518246 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Asset Experience Services - Deputy Team Lead (Operational Specialism) # About the Role As Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the operational specialism while maintaining a hands-on "day job" delivering health & safety, compliance, and operational support to Asset Experience Managers across Royal London managed assets. This dualpurpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight of operational functions and practical expertise in H&S management, supplier coordination, works management, and ESG support.You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for operational matters. Your role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining safety compliance and operational efficiency across the Royal London portfolio.# Reporting Structure Reports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Technical Specialism). Key Responsibilities # Leadership & Team Management (Operational Focus) Support the Team Leader in line management of operational specialists, including coaching, performance feedback, and development planning. Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction the Deputy Team Lead (Technical Specialism). Act as lead and escalation point for complex operational matters including H&S compliance, statutory obligations, and supplier performance issues. Facilitate knowledge sharing within the operational team, promoting best practice adoption and consistency of approach. Monitor quality of operational outputs including risk registers, compliance documentation, audit readiness, and supplier management. Support team members with technical problem-solving, quality control, and professional development in operational disciplines. Coordinate resource allocation and workload distribution across operational specialists to ensure balanced capacity and timely delivery. Other duties are outlined in the document entitled "RL JD Asset Experience Central Service - Operational team member". Skills & Qualifications # Technical Knowledge Proven experience in property operations, health & safety management, compliance, and supplier coordination. Expert understanding of H&S legislation applicable to property management and ability to implement compliance measures effectively. Strong knowledge of statutory compliance requirements for commercial properties including fire safety, asbestos management, and building regulations. Familiarity with permit-to-work systems, risk assessment methodologies, and safe systems of work. Understanding of building services, maintenance operations, and planned preventative maintenance regimes. Knowledge of ISO14001, quality management systems, and audit processes. Awareness of ESG and sustainability requirements in property management, including EPC regulations and energy management. Experience with property management software platforms and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Demonstrated experience in team leadership, mentoring, or coaching of operational professionals. Ability to manage multiple priorities and deadlines effectively with clear written and verbal communication skills. Data analysis and reporting capabilities with strong attention to detail.# Personal Attributes Strong leadership presence with ability to inspire and support operational specialists while maintaining hands-on delivery. Ability to balance dual responsibilities of team leadership and operational delivery effectively. Proactive approach to anticipating team and client needs, particularly regarding safety and compliance matters. Exceptional attention to detail, particularly concerning safety, compliance documentation, and risk management. Methodical and organised approach to managing compliance activities and documentation. Clear communication skills with ability to explain technical H&S and operational matters accessibly to diverse audiences. Collaborative team player who supports colleagues and fosters a positive, safetyfocused team culture. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

We'reJLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 105,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 200 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.That'swhywe'recommitted to our purpose to shape the future of real estate for a better world.We'reusing the most advanced technology to create rewarding opportunities, amazingspacesand sustainable real estate solutions for our clients, our people, and our communities. We are looking for a Head of Project and Development Services (PDS), EMEA Region. Leading the EMEA Region Project and Development Services (PDS) business, owning the business strategy, annual regional budget and the allocation of capital and OpEx to deliver the 2026 growth plan. There is an expectation that the business organically grows > 10% each year and has a market leading position in all Tier 1 PDS countries by 2026. The role will lead the creation and implementation of strategic and operational business plans for EMEA Region, aligned with the JLL PDS globally and JLL REMS regional goals combined with leading the development of global and local PDS products to support the growth and development of the business. Key to success will be attracting, leading & coaching a team of industry leading professionals. Develop the next generation of PDS leadership. Operating as an integral member of the regional JLL REMS and Global PDS leadership, the role will be responsible for connecting with colleagues from across JLL to sell the value of PDS to other parts of the business combined with driving scale and efficiency through the EMEA/Global PDS operating platform. Importantly the role will navigate and resolve regional and local country conflicts. Thinking big and getting the difficult things done are pre-requisites.Chair the EMEA PDS Board - own its Purpose and create an effective forum of leaders to lead the business.Lead a team of high-performing project, construction and design professionals to deliver on our strategy. Coach and develop the next generation of leaders. Engage and motivate a diverse workforce and attract external talent to JLL. Role model inclusive leadership. Knowledge Up to date working knowledge and analysis of the competitive landscape within the region. Knowledge of One JLL structures, strategic priorities, and ways of working Desired Experience P&L responsibility, experience across both upside and downside market conditions Experience leading a large team, ideally across multiple locations, and a track record of developing high performing teams and nurturing top talentOperational experience in project & resource management, in particular managing and deploying human resource cEMEAity to client delivery demandExperience within a large, matrixed organization Attributes we are looking for Comfortable with uncertainty, ability to adapt, resilient Location: On site/ London You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

Global Real Estate Support Planning LeadApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ509377 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Summary JLLT is looking for the best and brightest to join the team. We are looking for a Support Planning Analyst Lead who will be responsible for the partnership between JLLT and one of our global strategic clients based in Singapore. Our client is a team of strategic portfolio planners that helps with the development of global strategic real estate plans that deliver timely solutions to meet their real estate needs. As part of a global account team, this person will work closely with both our internal delivery teams and our client to use data and insights to make effective business decisions relating to real estate expansion, forecast and growth.This position requires a technology-savvy individual who has experience in working with commercial real estate portfolio and can use data analytics to enable business decisions supporting real estate expansion. This person will partner with our client in using data insights and problem-solving skills to develop, forecast and present scenarios to stakeholders to optimise their real estate portfolio needs. This person has skills and talents in many different areas including business consulting, project management, headcount strategic planning, occupancy management and requirement documentation. This position works collaboratively with Portfolio Planners, Delivery Managers, Business Analysts and Data Analysts across the organisation to ensure that technology deliverables meet client business requirements.If you are passionate about commercial real estate and technology, you may be just who we are looking for. We are looking for someone with the best portfolio planning and business consultancy skills around; someone with impeccable relational skills who can create win / win environments for all parties involved with the client. Key Responsibilities: Partner with client stakeholders using analytical skills to help plan and forecast commercial real estate portfolio requirements based on the data on business growth projections, people operations and historical trends. Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making. Partner with the delivery lead and technology teams to develop and implement commercial real estate data and analytics related programs and projects. Partner with the delivery lead, function leads and product managers to translate client business goals into actionable portfolio strategy. Partner with client stakeholders to build jointly agreed product and service roadmaps ensuring alignment with both delivery and engineering functions. Effectively communicate with and influence senior stakeholders including the management of stakeholder expectations. Support development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption. Oversee a team of analysts to provide valuable client insights and analytics. Required Knowledge and Experience: 7+ years of experience within commercial real estate with focus on strategic portfolio planning, headcount planning, workplace experience and project management. Experience in presenting complex data insights to client or real estate leaders including the ability to gather data from multiple sources or systems. Experience with data analytics tools, business intelligence systems and visualization tools including SQL and other query languages. Sound understanding of how real estate supports the achievement of enterprise level goals and objectives. Experience working with technology teams with the ability to translate business requirements to technology deliverables. Understanding of human centred designed methodologies with an ability to implement methodologies in commercial real estate strategy is a plus. Excellent project management skills including attention to detail and an ability to communicate effectively with both technical and functional teams. Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams. Skills: Management Skills + Coach and develop team members with an ability to establish strong relationships across all levels in the organisation. + Articulate and effective communicator with an ability to present to senior client stakeholders. + Organised by nature with a strong bias towards execution. + Ability to influence others and move toward a common vision or goal. Must be a team player and able to work collaboratively with and through others. Client Focus - Proactively manage and / or oversee execution of client engagements to ensure excellence, consistency, and profitability. Critical Thinker - Strong intellectual curiosity, balanced with high emotional intelligence. Analytical Skills - Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Behavioural Competencies Strategically Adept Possess a Customer Mindset Results oriented, constantly raising the bar Deals well with ambiguity Sense of urgency Strong influencing and communication skills Working Environment Flexible working environment What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLLT can take you. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

Global Real Estate Support Planning LeadApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ509377 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Summary JLLT is looking for the best and brightest to join the team. We are looking for a Support Planning Analyst Lead who will be responsible for the partnership between JLLT and one of our global strategic clients based in Singapore. Our client is a team of strategic portfolio planners that helps with the development of global strategic real estate plans that deliver timely solutions to meet their real estate needs. As part of a global account team, this person will work closely with both our internal delivery teams and our client to use data and insights to make effective business decisions relating to real estate expansion, forecast and growth.This position requires a technology-savvy individual who has experience in working with commercial real estate portfolio and can use data analytics to enable business decisions supporting real estate expansion. This person will partner with our client in using data insights and problem-solving skills to develop, forecast and present scenarios to stakeholders to optimise their real estate portfolio needs. This person has skills and talents in many different areas including business consulting, project management, headcount strategic planning, occupancy management and requirement documentation. This position works collaboratively with Portfolio Planners, Delivery Managers, Business Analysts and Data Analysts across the organisation to ensure that technology deliverables meet client business requirements.If you are passionate about commercial real estate and technology, you may be just who we are looking for. We are looking for someone with the best portfolio planning and business consultancy skills around; someone with impeccable relational skills who can create win / win environments for all parties involved with the client. Key Responsibilities: Partner with client stakeholders using analytical skills to help plan and forecast commercial real estate portfolio requirements based on the data on business growth projections, people operations and historical trends. Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making. Partner with the delivery lead and technology teams to develop and implement commercial real estate data and analytics related programs and projects. Partner with the delivery lead, function leads and product managers to translate client business goals into actionable portfolio strategy. Partner with client stakeholders to build jointly agreed product and service roadmaps ensuring alignment with both delivery and engineering functions. Effectively communicate with and influence senior stakeholders including the management of stakeholder expectations. Support development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption. Oversee a team of analysts to provide valuable client insights and analytics. Required Knowledge and Experience: 7+ years of experience within commercial real estate with focus on strategic portfolio planning, headcount planning, workplace experience and project management. Experience in presenting complex data insights to client or real estate leaders including the ability to gather data from multiple sources or systems. Experience with data analytics tools, business intelligence systems and visualization tools including SQL and other query languages. Sound understanding of how real estate supports the achievement of enterprise level goals and objectives. Experience working with technology teams with the ability to translate business requirements to technology deliverables. Understanding of human centred designed methodologies with an ability to implement methodologies in commercial real estate strategy is a plus. Excellent project management skills including attention to detail and an ability to communicate effectively with both technical and functional teams. Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams. Skills: Management Skills + Coach and develop team members with an ability to establish strong relationships across all levels in the organisation. + Articulate and effective communicator with an ability to present to senior client stakeholders. + Organised by nature with a strong bias towards execution. + Ability to influence others and move toward a common vision or goal. Must be a team player and able to work collaboratively with and through others. Client Focus - Proactively manage and / or oversee execution of client engagements to ensure excellence, consistency, and profitability. Critical Thinker - Strong intellectual curiosity, balanced with high emotional intelligence. Analytical Skills - Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Behavioural Competencies Strategically Adept Possess a Customer Mindset Results oriented, constantly raising the bar Deals well with ambiguity Sense of urgency Strong influencing and communication skills Working Environment Flexible working environment What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLLT can take you. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!