Job Description
Are you an experienced manager with the ability to lead and nurture multiple teams?
SSCL requires a Change Process Leader to join our SSCL Defence Sector, Change delivery team.
As the Veterans Change Process Leader you will be responsible for supporting and delivering all aspects of change work for our serving and ex-employee Pension Scheme members. As well as co-ordinating and managing change delivery you will also be responsible to manage project teams in the delivery and execution of larger change projects.
The scope of responsibilities is wide ranging and requires someone who can lead, co-ordinate and motivate teams to deliver an excellent customer service experience and who has experience of being the lead in a fast paced environment. You must be able to prioritise and manage multiple work streams effectively. You need to be an effective decision maker and communicator with a proactive and flexible approach. If you have proven strong leadership and interpersonal skills and enjoy delivering high quality results on time, then this is the perfect opportunity for you.
What you'll be doing:
To manage and schedule your own work and that of your teams work to required timescales and to achieve targets and milestones
Create and maintain relationships with other SSCL Service teams, the client, and other key stakeholders
To review and provide feedback on requirements, collate and provide input to change estimation process
Track and co-ordinate the Veterans Change delivery and support the operational business for smooth delivery of change
To motivate, lead and develop the team and encourage communication
Ensure that agreed processes, standards, timescales and quality requirements are adhered to
Create new process to deliver change work and seek to continuously improve processes, producing analysis and statistical data/reports to identify and support opportunities
Raise any issues or risks in a timely manner to ensure management are informed and ensuring issues can be fully investigated and resolved
To liaise/meet internal/external with customers/suppliers/clients
What you'll bring:
Proven track record of delivering against performance targets and milestones
Ability to lead multiple teams and coach and nurture them
Ability to set, analyse and achieve performance targets
Experience of delivering high quality customer service in a professional manner
Articulate and able to develop effective working relationships with colleagues and clients
Experience working under pressure to deliver against a range of issues and deadlines
Highly developed user of Excel, Word, PowerPoint
Able to influence behaviour of colleagues and clients
Very strong interpersonal skills
Able to identify areas of weakness and recommend improvements
Ability to manage a budget (FTEs, overtime)
It would be great if you had:
Demonstrable experience of delivering continuous improvement initiatives and/or small projects would also be beneficial but not essential
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time Permanent
Location: Glasgow
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: £28,840 per annum inclusive of 3% flex fund
Benefits: - 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
SSCL requires a Change Process Leader to join our SSCL Defence Sector, Change delivery team.
As the Veterans Change Process Leader you will be responsible for supporting and delivering all aspects of change work for our serving and ex-employee Pension Scheme members. As well as co-ordinating and managing change delivery you will also be responsible to manage project teams in the delivery and execution of larger change projects.
The scope of responsibilities is wide ranging and requires someone who can lead, co-ordinate and motivate teams to deliver an excellent customer service experience and who has experience of being the lead in a fast paced environment. You must be able to prioritise and manage multiple work streams effectively. You need to be an effective decision maker and communicator with a proactive and flexible approach. If you have proven strong leadership and interpersonal skills and enjoy delivering high quality results on time, then this is the perfect opportunity for you.
What you'll be doing:
To manage and schedule your own work and that of your teams work to required timescales and to achieve targets and milestones
Create and maintain relationships with other SSCL Service teams, the client, and other key stakeholders
To review and provide feedback on requirements, collate and provide input to change estimation process
Track and co-ordinate the Veterans Change delivery and support the operational business for smooth delivery of change
To motivate, lead and develop the team and encourage communication
Ensure that agreed processes, standards, timescales and quality requirements are adhered to
Create new process to deliver change work and seek to continuously improve processes, producing analysis and statistical data/reports to identify and support opportunities
Raise any issues or risks in a timely manner to ensure management are informed and ensuring issues can be fully investigated and resolved
To liaise/meet internal/external with customers/suppliers/clients
What you'll bring:
Proven track record of delivering against performance targets and milestones
Ability to lead multiple teams and coach and nurture them
Ability to set, analyse and achieve performance targets
Experience of delivering high quality customer service in a professional manner
Articulate and able to develop effective working relationships with colleagues and clients
Experience working under pressure to deliver against a range of issues and deadlines
Highly developed user of Excel, Word, PowerPoint
Able to influence behaviour of colleagues and clients
Very strong interpersonal skills
Able to identify areas of weakness and recommend improvements
Ability to manage a budget (FTEs, overtime)
It would be great if you had:
Demonstrable experience of delivering continuous improvement initiatives and/or small projects would also be beneficial but not essential
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time Permanent
Location: Glasgow
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: £28,840 per annum inclusive of 3% flex fund
Benefits: - 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
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