Archives Manager

My client, a leading City based law firm, are seeking an Archives Manager to join and head up their busy team.

RESPONSIBILITIES

• The management, development and delivery of a first-class archive service to the firm
• Management and development of the Archives Team.
• Monthly vendor Invoices and yearly budgets for all 3 regional offices
• Work closely with Finance Systems on RMS development and future processes
• Provide regular updates to the Director of Internal Client Services and Senior Facilities Manager
• Tracking of files, deeds, wills, EPA's, LPA's, CIR's and any associated details on to 3E Elite Records Management system
• Dispatching items to offsite storage and ensuring speedy retrieval of the same, when requested
• Dealing with requests, retrieval of items and enquiries from internal staff. Ensuring delivery of documents from Archives to the requester.
• Internal collection of items to be processed for storage
• Regular destruction projects
• Management of ongoing projects, both departmental and firm wide. primarily Introduction to 3E Records
• Management system, PMO destruction, and CDD remediation projects.
• Ensuring that all enquiries are actioned/resolved in full and keeping all parties informed at all times.
• Ensuring compliance with quality standards and the Practice's policies in general

QUALIFICATIONS AND EXPERIENCE

• Good understanding of Document Lifecycle Services and Records Management
• Good knowledge of records management systems
• Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements
• Experience of matrix management or supervising teams within an operational service delivery or shared services environment
• Good systems knowledge with IT technical knowledge. Good experience of Microsoft products including Excel
• Proven experience of diplomacy, supplier management; experience of successfully integrating customer and operational requirements into supplier relationships
• Previous experience using an electronic storage system/database. Prior experience using 3E Elite will be an advantage.

PERSON SPECIFICATION

• Be reliable and enthusiastic, a team player with real desire and passion to help support a diverse range of customer services and products
• Strong customer focus - ability to operate at prime customer contact level
• Highly motivated individual who will be able to deal effectively with conflicting requirements
• High degree of accuracy/attention to detail
• Commercial knowhow and P&L understanding
• Strong development focus - an advocate of developing employees, teams and the business
• Good general H&S knowledge
• Thorough understanding of customer's business and market sector and able to use that knowledge to anticipate howservices need to evolve to meet customer requirements
• Strong communicator at all levels
• Role model in performance standards and demonstrates and champions behaviour that is in line with client expectations
• Troubleshooting skills and incident/problem management
• Good organisational skills
• High degree of accuracy/attention to detail