Job Description
2nd Line Desktop Support
Cromwell Hospital, London
Permanent Contract
£25,000 - £35,000 (depending on exp.) + fantastic benefits
Full time, 37.5 hours
Shift times: 8:00am - 4:30pm and 10:30am-7:00pm rotational
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
Role Overview
The Support Analysts' role is to provide a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
What you'll do:
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite problem resolution for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Install, configure, test, maintain, monitor, and troubleshoot physical servers and related hardware and software in order to deliver required infrastructure service levels.
Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on.
What you'll bring:
Appropriate experience working within a 2nd line position
Industry certifications in MCSA/E or MCITP is desirable
Mac OS and troubleshooting experience is desirable
Excellent technical knowledge of PC and desktop hardware, including printers, scanners, MFPs
Knowledge of VOIP telephony
Good knowledge of MS office applications, Office 365, Windows 7, Windows 10, Server 2008 / 2012 / 2016
Networking knowledge is advantageous
Knowledge of virtual environment (Vmware) is advantageous
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You'll be eligible for:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in
Time Type:
Full time
Cromwell Hospital, London
Permanent Contract
£25,000 - £35,000 (depending on exp.) + fantastic benefits
Full time, 37.5 hours
Shift times: 8:00am - 4:30pm and 10:30am-7:00pm rotational
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
Role Overview
The Support Analysts' role is to provide a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
What you'll do:
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite problem resolution for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Install, configure, test, maintain, monitor, and troubleshoot physical servers and related hardware and software in order to deliver required infrastructure service levels.
Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on.
What you'll bring:
Appropriate experience working within a 2nd line position
Industry certifications in MCSA/E or MCITP is desirable
Mac OS and troubleshooting experience is desirable
Excellent technical knowledge of PC and desktop hardware, including printers, scanners, MFPs
Knowledge of VOIP telephony
Good knowledge of MS office applications, Office 365, Windows 7, Windows 10, Server 2008 / 2012 / 2016
Networking knowledge is advantageous
Knowledge of virtual environment (Vmware) is advantageous
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You'll be eligible for:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in
Time Type:
Full time
About Bupa