Graduate Customer Solutions Executive (Part-Time), Milton Keynes

As the fastest-growing fibre network in the UK, you could say we're changing things up. Not only are we unlocking the digital potential of an entire nation, but we're also constantly evolving, to give our people the most seamless employee experience possible. We're doing this by creating a sense of purpose among our teams and offering career development opportunities the like of which has never been seen before. We're a company that cares about people, places and new possibilities.

A Graduate role at CityFibre is not an opportunity you want to miss. It may be a little scary to be thinking about your future, but at CityFibre we've got your back. Our Graduates are as much a part of our teams as our CEO and senior leadership, you're bringing a fresh perspective and a new voice to our business. With real responsibility and constant support, you'll feel like one of us from day one.

We're here to support you every step of the way and we'll do that by setting up a development plan designed specifically for you. Want to move into management at some point in the future? We've got programs created specifically for that, programmes that have won awards! Want to introduce something new to your department? We're here to help you carry that through. Our culture is inclusive, and our opportunities are endless. This is what makes CityFibre a perfect place to start your career.

We're passionate about our work and we're passionate about our people too. With a starting salary of £22,000 (pro rata), when you join the CityFibre family you'll also enjoy benefits like 25 days' holiday (pro rata), a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We want all of our customers to have an experience that goes above and beyond, and we need you to help us do it.

You'll be an innovator who can think outside of the box to champion the needs of our customer, identifying, defining, developing and delivering new ways of working which significantly improve their journey with us. We'll be giving you responsibility from day one, so you can learn on the job and really start to make an impact. Day to day, this is what you can expect to be doing:

• Leading customer service in-life change initiatives and business improvement activities
• Being active in providing root cause analysis and insight that creates improvement
• Identifying opportunities for continuous improvement
• Delivering improvement programmes and projects to time and budget
• Working collaboratively with key stakeholders including our field, desk and customer-based teams

If you've just found yourself nodding and thinking, 'I'd like to do that!', things are about to get exciting.

You'll be no stranger to solving problems, using your can-do attitude and experience working in a customer focused environment to help you find solid solutions.

You'll also need great communications skills, a thirst for knowledge and the ability to work in a fast-paced environment.

It's a chance for you to bring your enthusiasm, your ambition and your desire to learn and succeed in an environment where you'll be fully supported to grow your career and fulfil your potential.

So that's the role, now let us tell you a bit more about life at CityFibre. We've built a diverse, inclusive and authentic workplace that offers anyone the chance to grow a new career. We're a Times Top 50 Employer for Women, have partnerships with Work180, Vercida and Disability Confidence, just to name a few - it inspires us day-to-day. The foundations of our teams are rooted in respect, development and continuous support. Our people are already changing it up, are you ready to join them?

2-month fixed term contract - part time, 30 hours per week.

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.