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Are you an innovative maker and leader ready to spearhead a premier DT department? Protocol Education is proud to be partnering with a nationally recognized, 'Outstanding' Ofsted-rated secondary school in Barnet. We are seeking a dynamic and ambitious Head of Design & Technology for a full-time, permanent position commencing in September 2026. This is a high-profile leadership role within a school that prides itself on blending traditional craftsmanship with cutting-edge modern engineering. The School & Department Located in the heart of Barnet, this school is a center of academic and creative excellence where practical subjects are highly valued and exceptionally well-resourced. World-Class Facilities: The DT department features modern workshops, CAD/CAM suites (including 3D printers and laser cutters), and specialized studios for Product Design and Textiles. Top-Tier Performance: Design & Technology is a popular and high-achieving subject at both GCSE and A-Level, with a strong emphasis on high-quality outcomes and innovation. Leadership Autonomy: You will work with a Senior Leadership Team that actively invests in the creative arts and technologies, providing the resources needed to keep the department at the forefront of the field. The Role As the Head of DT, you will have the creative freedom to shape the department's vision. You will lead a team of talented teachers and technicians to inspire the next generation of architects, engineers, and designers. Key Responsibilities: Strategic Vision: Lead the design and delivery of a progressive curriculum across KS3, KS4, and KS5, covering a range of disciplines such as Product Design and Engineering. Departmental Growth: Manage and mentor a team of specialists, fostering a culture of excellence, safety, and continuous professional development. Industry Integration: Develop links with local industry and universities to provide students with "real-world" design challenges and career pathways. Resource Management: Oversee the department budget and ensure that all equipment and health and safety protocols meet the highest standards. Who We Are Looking For? We want a leader who is as passionate about the design process as they are about student achievement. Qualifications and Essential Criteria Qualifications: QTS / QTLS and a degree in a Design & Technology related field. Safety: Up-to-date DATA (Design & Technology Association) safety accreditation is essential. Leadership: Proven experience in a middle-management role or a "Lead Teacher" position with a track record of driving results. Technical Skill: Proficiency in CAD/CAM software and a broad range of workshop skills (wood, metal, plastics). The Protocol Education Advantage Market-Leading Pay: Salary paid to scale (Inner/Outer London) plus a significant TLR 1 or 2. Early Career Security: Secure your permanent leadership post for September 2026 well in advance of the resignation deadlines. Dedicated Consultant: A bespoke service to help you navigate the interview process for this prestigious Barnet school. Apply Today Join a school where your creativity will be celebrated and your leadership will shape the future of design education. To apply: Please submit your CV via this portal. For a confidential discussion about this Head of DT vacancy, contact the Protocol Education Secondary Team today. Protocol Education is an Equal Opportunities Employer. We are committed to the safeguarding of children and expect all staff to share this commitment. All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

Due to continued success, we are looking to recruit an enthusiastic and highly motivated Team Leader to join the Test Equipment team. Overview Reporting to the Head of Manufacturing Engineering, the Test Equipment Engineering Team Leader will be responsible for leading a team of cross discipline Engineers responsible for the design, development and support of Automated Test systems used in the manufacture of secure critical communication radios and accessories. Come and join Sepura Ltd at an exciting time of growth and progress your career within this innovative technology company, based in Waterbeach, Cambridge. Role Team Leadership & Management Lead, mentor, and manage a cross-discipline team of Test Equipment development Engineers. Manage the capacity and resourcing across the team to ensure delivery in an effective and efficient manner Responsible for recruitment, objective setting, performance appraisal and staff development within the team Communicate and liaise effectively with departments across Sepura to provide progress reporting and support to the business. Technical Contribution Partner with Development, NPI and Quality teams to define DFT (Design for Test), test coverage matrices, and factory test strategies (ICT/ functional/ system/ debug & repair diagnostics). Support trial builds, production pilots, ramp readiness (capability checks, cycle time, headcount, and equipment capacity). Ensure test systems meet regulatory standards, carrier requirements and internal quality expectations, supporting efficient, high-yield production and smooth NPI ramp-up. Proactively support & maintain existing test systems in Sepura and in Contract Manufacturers to ensure production continuity Continuous Improvement Drive continuous improvements across the team including working practices, introducing automation where applicable and closing gaps in processes and systems. Monitor test equipment performance and implement improvements for accuracy, repeatability, and efficiency. Foster a culture of ownership, accountability and quality. Day to Day Our customer base includes many different industries and markets around the world. Our complete TETRA and LTE solutions have been developed specifically for users in multiple sectors to face their critical communications challenges. There is no such thing as a typical day here at Sepura. You will be supported by your manager and team, as well as collaborating with other departments across the business. Activities you will be responsible for include: Working effectively with Project Managers, Product Owners and Product Managers to ensure delivery of solutions against agreed priorities Review and approve test plans, test limits, and changes; ensure adequate test coverage across product variants Provide technical leadership to projects and problem solving Oversee design and build of new test racks and fixtures for TETRA and LTE products Working with Quality and product development teams to sustain and improve manufacturing test quality and capacity Liaising with suppliers and external partners for equipment procurement, upgrades, and repairs. What you need to succeed Must-haves: Qualifications Most applicants for this role would have started their careers with a Bachelor university degree, in electronics/mechanical engineering, computer science, or another field of engineering/science. Experience and Skills Strong people management skills - including task delegation, performance reviews, and coaching Strong technical background in either Software or Hardware Automated Test Equipment system design A proven understanding of collecting, analysing and tracking of test measurement data Experience in the design, validation and delivery of manufacturing test systems for mid volume production Proven understanding of electrical measurement, test principles and test equipment Experience in delivering solutions to complex problems Proven analytical and problem-solving skills, with strong attention to detail. Good verbal and written communication skills, including generation of test specifications, operator instructions and technical reports based on higher-level requirements. Nice to have Qualifications A Bachelor university degree, ideally in engineering or computer science, although other formal academic qualifications would be considered based on experience. Experience and Skills Statistical analysis of test measurement data Experience of implementation of machine learning and/ or AI into a manufacturing test environment Demonstratable understanding of Agile development principles

Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. 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About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role You'll be in on the ground floor of a company that's building software that uniquely solves a universal and acute problem within all service organizations. We're proud of the momentum we've achieved with early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion. The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. In working with our Mid-Market customer accounts, you'll manage multiple executive-level stakeholders to consult on best practices and drive business outcomes. You'll help these customers get maximum value out of Assembled by understanding and achieving their priorities. You will have a big hand in everything we do from refining our post-sales customer journey to creating an account expansion strategy and serving as the Voice of Customer internally to prioritize customer feedback on our roadmap. You will manage customer relationships from post-implementation through renewal, creating advocates and Assembled champions along the way. You are focused on ensuring that customers achieve full ROI and grow our partnership. You will be responsible for regular Business Reviews and end-user trainings for customers across the globe. You'll use your learnings from talking to customers to help us improve our product, develop go-to-market playbooks, and improve our operational processes as we scale. This is a high-priority team within Assembled with exposure to cross-functional leadership and a large level of responsibility that will help accelerate your career. Responsibilities Manage a portfolio of Mid-Market customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI. Drive customer renewals and mitigate churn within your book of business Identify and execute on areas of growth and expansion in your portfolio of customers About You Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly. At Assembled, we'd expect you to regularly interact with C-level execs, support agents, and engineers alike. You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments. You are comfortable operating independently. You have a track record for getting things done:You know how to juggle competing priorities and drive towards outcomes. You can think strategically while being in the weeds:You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product. You have a growth mindset:You're not afraid to try things you've not done before and failing. You thrive on feedback and are a self-starter. You are a great team member: You are collaborative, humble, and helpful. You are available to help your teammates when needed and can balance your priorities with the overall team's. You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement. Preferred: 3+ years of experience in customer-facing, operational, and start-up environments. Workforce Management Experience is a bonus. We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

End Date Monday 16 February 2026 Salary Range £72,702 - £80,780 Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description Job Title: Senior Solutions Architect Salary: £72,702 - £80,780 Location: Bristol, Edinburgh, Manchester, Leeds Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently at one of the above offices.Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. About this opportunity The purpose of the Senior Solution Architect is to design and communicate the technology solutions with an architectural significance that deliver our key outcomes or epics, They create the designs to meet our quality, resilience and technical objectives. They contribute to the definition of the solution architecture forward look.You'll help accelerate the delivery of business applications to our strategic cloud platforms, supporting and empowering our business to deliver the very best technical solutions quickly & safely.You'll be working alongside Lead Solution Architects and Engineering Teams bringing and expert knowledge of Infrastructure Architecture in order to design and deliver Hybrid Cloud solutions across our private and public cloud hosted environments to enable product delivery and transformation.We'll look to you to influence and promote collaboration across business platforms and labs on the solution delivery. Partnering with platform and business teams to you'll elaborate the solution and the infrastructure components, validating technology assumptions and helping make complex design decisions. Align to a business platform responsible for a banking product or service, where we influence their strategy and direction. Owning the hybrid cloud design and governance, driving resolution through iteration focussing on resilience, simplicity and with sustainability in mind. Turning requirements and specifications into hybrid cloud designs; shaping key design decisions and iterating ideas as you go. Providing consultancy and cost estimates, to ensure your business platform can budget accordingly and make informed strategic decisions. Using your experience of leading Suppliers, SMEs and Supply Lines to write work packages that are clear, understood and delivered on time. Support the wide function to enable the automation of key infrastructure blueprints and patterns. Taking a lead in all aspects of infrastructure throughout the delivery lifecycle, including: Working with Lead Solution Architects and Senior Solution Archtect to design and deliver hybrid cloud designs. Working with labs to formulate plans and understand costs for any technical delivery. Engaging suppliers and internal delivery teams to deliver in an agile manner. Coordinating build activities with internal or 3rd party service providers Collaborating with service owners to ensure systems are properly tested and supported following go-live What you'll need Experienced in the design/architecture of Hybrid Cloud solutions in an enterprise environment, e.g. IaaS, PaaS, SaaS, Middleware, Storage, Network and Databases. Experience of Public & Private Cloud Platforms, concepts and technologies including Azure, GCP and AWS. Integration Architecture across private and public cloud platforms. Skilled at producing quality concise design documentation. Hands-On experience of end-to-end project delivery, working with Agile delivery models including modern software development and deployment practices Understanding of building applications through containerised microservices-based architectures. Be able to provide technical leadership in a complex multi-vendor environment. The ability to communicate and collaborate complex technical concepts clearly to peers and leadership level colleagues. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Join our journey! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace - Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market-leading software for fire protection subcontractors across the UK. We've grown by staying obsessed with building software that actually works for the subcontractors on the ground; fast, intuitive, and simple to use. We're growing rapidly - recognised as one of the fastest-growing companies in the UK, and the fastest-growing construction company in London. We're bootstrapped, profitable, and driven by a clear mission: to become a leading ConTech player - taking Onetrace into new trades and new markets globally. Come be part of a team that's smart, ambitious, and comfortable in the chaos of growth - where your ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. Our approach At Onetrace, customer experience sits at the heart of how we grow. We believe providing thoughtful, reliable service to our customers is just as important as building a great product, and we take real pride in the relationships we build along the way. We're a growing team at an exciting stage of scale, expanding into new trades and working towards our ambition of transforming the construction industry one trade at a time. As we grow, our customers remain our north star, and every decision we make is grounded in helping them succeed. Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support and Customer Success. These teams work closely together, and with our customers, to ensure every touchpoint is seamless, supportive, and genuinely valuable. If you're motivated by impact, collaboration, and putting customers first, this role will be right for you. About the role We're looking for a customer-obsessed Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming how the construction industry works. In this role, you'll be a trusted partner to our customers, helping them unlock the full value of Onetrace to streamline operations, boost efficiency, and drive real growth. You'll build strong, lasting relationships, guide customers through our platform, and ensure every interaction delivers impact. You'll own customer adoption, uncover opportunities for deeper engagement, and provide actionable insights that influence our product roadmap and service delivery. With your proactive problem-solving, clear communication, and passion for customer success, you'll help our customers achieve tangible results - and play a central role in shaping how Onetrace scales. What you'll do Build trusted relationships post-implementation, guiding customers to maximise Onetrace usage and ensuring long-term satisfaction and success Drive product adoption and ROI by aligning features with customers' workflows, goals, and operational challenges Identify and grow opportunities within accounts, including expanding usage across departments or trades, optimising seat utilisation, and supporting upsell/cross-sell to annual plans Monitor account health using usage data and engagement signals, proactively addressing risks to keep customers on track to meet their goals Advocate for customers by providing structured feedback to Product and Engineering, influencing roadmap decisions and service improvements Collaborate across CX, Sales, Marketing, and RevOps to deliver a seamless, coordinated customer experience Resolve or elevate issues efficiently, delivering a consistently high standard of service, with occasional on-site customer visits Who you are Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or enterprise customers Comfortable operating in a startup or scale-up environment, with the agility to adapt quickly as priorities evolve Strong customer-facing skills, with the ability to understand diverse customer needs and deliver tailored guidance and support Proven experience leading commercial conversations, including upsell and cross-sell, in a way that adds genuine customer value Excellent communication and relationship-building skills, with the ability to engage stakeholders at all levels Highly organised and collaborative, with strong attention to detail and the ability to manage multiple customers and initiatives at once Confident using CRM and Customer Success tools such as Planhat and Intercom, with a growth mindset and willingness to learn new tools and ways of working Experienced in using tools for remote communication and collaboration, with flexibility to occasionally work outside standard hours when needed What we offer 25 days PTO, plus bank holidays Enhanced parental leave Private medical insurance with Bupa NEST pension scheme Employee assistance programme Remote work abroad opportunitiesApple MacBook and tech accessories Onetrace merch, regular team socials and annual company off-sites Diversity Onetrace is committed to diversity in the workplace and is proud to be an equal opportunity employer. If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for applying a reasonable adjustment. Hybrid guidelines We operate a hybrid working model, with a minimum expectation of 2 days per week in the office. This is a core part of how the role works and isn't something we're flexible on. Whilst we're open to conversations about flexibility and individual circumstances, we also want to be realistic about sustainability. Regular long commutes are unlikely to be workable long term, so this will be taken into consideration during the application process. Please note that our office is a dog-friendly environment. Candidates should be aware that dogs are present in the workplace, which may include shared spaces. If you have allergies or concerns, please let us know in advance.

About Amiqus Amiqus is the UK s most trusted compliance and onboarding platform, enabling simple, fast and secure access to products and services online. Whether moving home, changing jobs or looking for professional help, our software makes it easy for everyone involved. We re trusted by Governments, NHS, Banks and 600+ regulated organisations across sectors in the UK to help people get to work on the things that matter, faster. Why join us now? We re one of the UK s fastest growing tech companies, ranked by Deloitte Fast50 and part of Tech Nation s Future Fifty 2024 cohort. We re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to exceed £50m ARR within four years. We re purpose driven, ambitious and make an impact in the work we do which is underpinned by trust in our systems and infrastructure. As we succeed, we share in our success across all levels and roles. Our offer You ll work with outstanding people across teams of up to 8-10 in a cross functional approach. The work you ll do will be challenging but with the collaborative support of other high performing people. Competitive salary plus share options build your career and make progress as we scale 12 development days each year, designed for up-skilling and meaningful growth plus a learning budget to support relevant courses and development opportunities Quarterly in-person meetups and team events to celebrate successes, review team performance and implement change linked to our growth plans Private health cover with Vitality and a suite of insurance benefits for peace of mind 34 days of annual leave to rest and recharge 5% matched pension contribution on qualifying earnings look after your future self About the role We re looking for a technically strong Engineering Manager someone who combines leadership, systems thinking and hands-on technical experience to guide a growing team and shape how we build our product. You ll: Line-manage up to 10 engineers through monthly 1:1s, coaching and progression support, helping them grow into confident, high-performing problem solvers rather than simple executors of requirements Partner closely with product managers to understand client value, anticipating needs and shaping the technical approach before problems arise Write, review and champion clear, pragmatic technical specifications that align with product goals Guide engineering standards and architectural decisions that balance scalability with speed Collaborate with other engineering managers and technical leads to deliver cohesive, cross-functional outcomes Work across multiple teams across our Adoption Pillar (building and supporting capability that will help us attract and retain new and existing clients). Ensure engineering alignment, shared standards, and cohesive delivery across our platform / products. Contribute to technical discussions and support engineers in finding sustainable, scalable solutions We re growing quickly and work on a cross functional basis. Sometimes you ll need to challenge convention, make pragmatic trade-offs and stay comfortable when things aren t fully defined. We don t separate product and engineering we work as one team, solving problems together. This role isn t about simply running ceremonies agile facilitation rotates among engineers. Your focus is technical clarity, people growth and delivering meaningful product impact through collaboration and supporting informed engineering decisions. Your Responsibilities Own the end-to-end delivery of the engineering roadmap, ensuring work is well defined, prioritised and shipped predictably. Optimise delivery velocity and flow, improving how the team plans, scopes and executes work without sacrificing quality. Proactively identify, surface and remove blockers and risks, whether technical, organisational or product-related. Own resource and capacity planning for the team, including skills coverage, workload balance, hiring needs and succession planning. Set and maintain high engineering standards across code quality, performance, security, observability and operational resilience. Act as the technical escalation point for complex delivery challenges and architectural trade-offs. You won t be expected to regularly write code, but you will be expected to understand the architecture deeply enough to support engineers. Support incident response and production issues when required, ensuring learnings translate into concrete platform and process improvements. Develop engineers through coaching, feedback and structured growth, building a high-trust, high-accountability, cross functional and team culture. In a perfect world, we d hire someone who has: Several years experience managing software engineers and have previously worked as a hands-on developer (ideally at a senior or staff level before moving into management) You ve helped teams evolve from delivery-focused to outcome-driven, developing high-performing engineering cultures You ve worked in a start-up/scale-up or product-focused environment where delivery pace and pragmatism matter You re proactive, technically fluent and confident writing and reviewing specs, proposals and architecture decisions You think in systems, connecting engineering choices directly to product outcomes You collaborate instinctively product vs. engineering vs everyone else isn t how you operate You lead with context, empathy and trust, helping your team move fast without chaos You re comfortable influencing across teams and shaping the technical direction of the product You thrive in ambiguity and see change as an opportunity to learn and improve Who are you? You ll have experience leading teams through meaningful growth or change, whether scaling a product, evolving an architecture, or leveling up engineering maturity. Are commercially aware, understanding how engineering decisions directly impact revenue, user experience and time to value. Have worked closely with clients, partners or previously been part of a client-facing team, and value fast feedback loops. Are comfortable operating between strategy and delivery, zooming out when needed but never losing sight of execution. Communicate with clarity, calm and credibility, especially when things are uncertain or under pressure. Prefer outcomes over process, and are suspicious of ceremony for its own sake. Are happy getting into the real-world detail when required, even when that means rolling up your sleeves. Build psychological safety and accountability in equal measure. Enjoy learning, sharing context and making the people around you better. Our interview process We think it s important to have an open and transparent process. The process might vary slightly depending on role and level but here s what to expect: Initial screening call with our People Experience team Engineering and leadership interview with our Lead Engineering Manager and one other Engineering Manager Product partnership interviews with the our Commercial Director and Product Lead Informal group session with 3 to 5 engineers that you would line-manage or work closely with Diverse perspectives and people of all backgrounds are welcome at Amiqus. We recognise that building an inclusive workplace requires proactivity and commitment. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in our work. If we can make preparations to make sure you have a positive interview experience, please let us know. 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We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full time, although this is negotiable. Ideally we would like this role to be based in Edinburgh on a hybrid basis, to allow for regular interaction with the teams responsible for Product Management, Finance, Business Development, Sales and Marketing. As a member of the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for additional services, new feature adoption, or expanded usage Negotiate renewals and expansion contracts in alignment with commercial targets Provide customer feedback to the product and engineering teams to shape the product roadmap and ensure market fit Lead the first and second line technical support team, facilitating collaboration and liaison with 3 rd line product and services engineering teams to address customer queries or issues efficiently Guide customers through software implementation, integration, and best practices to maximise operational benefits Support the customer facing team of Application Engineers in the provision of training sessions, providing structure and guidance on the tools and assets used in its delivery Stay up to date with satellite industry trends and developments to anticipate customer needs and challenges Process & Performance Management Ownership and continued improvement of the Customer Support & Maintenance Model; including customer success processes, playbooks, and engagement strategies Maintain accurate records of customer interactions, satisfaction levels, and commercial opportunities in CRM systems Monitor key customer success metrics, including retention rates, churn risk, and revenue growth Essential skills and experience We see experience with the following as essential to the job: Previous experience in customer account management Understanding of satellite operations, satellite ground segment software, or satellite mission planning Familiarity with satellite communication protocols, telemetry data, or mission control software Ability to interpret technical documentation and translate technical concepts for non-technical stakeholders Personal skills We're especially looking for someone with the following skills and experience: Previous experience in developing and executing on a customer success strategy Strong communication and interpersonal skills, with the ability to engage effectively with technical and commercial stakeholders Excellent problem-solving abilities, with a proactive approach to identifying and resolving customer challenges Commercial mindset, with a track record of identifying revenue opportunities and negotiating renewals Highly organised with strong project management skills and the ability to manage multiple customer accounts Experience with managing, leading and developing teams Self-motivated and able to work independently while collaborating across teams We think that the following skills would definitely be valuable in this role: Experience in a customer-facing role within the satellite, aerospace, or telecommunications industry Knowledge of cloud-based software deployment and SaaS business models Experience using CRM tools such as Salesforce, HubSpot, or similar platforms Ability to conduct software demonstrations and training for customers Familiarity with scripting languages (e.g., Python) or data analysis tools used in satellite operations Experience working with software platforms, APIs, and integration workflows What we can offer you A competitive salary in the range of £45k-£55k depending on experience, with regular reviews A fantastic opportunity to join a growing, innovative, employee-centred business pushing boundaries in the space industry Flexible hours and hybrid working, enabling you to create your ideal work life balance 36 days paid holiday per annum Enhanced Company Sick Pay and Long-Term Sickness cover A Health Cash Plan to cover costs such as dental, physio and optical Life Assurance cover (x4 salary) As a member of the Bright Ascension team you would have a stake in the business through our Employee Benefit Trust which owns 13% of our business Enhanced maternity, paternity and adoption pay Opportunities for international travel for exhibitions and trade shows Investment in you and your skill development and the opportunity to attend relevant events and conferences to aid career / skill development Company events and regular activities for social engagement and team building An open, supportive, inclusive environment where you can explore your ideas and make a big difference to the product and business About Bright Ascension We are a fast growing, innovative company changing the way that software is developed in the space industry. With customers across the world, ranging from universities and space agencies, to commercial organisations and start-ups, our core technologies enable our customers to develop and operate space-based systems and services faster, cheaper and more reliably. Innovation is at the heart of what we do and it is our team which drives that innovation; this is reflected in our commitment to employee ownership, which gives all of us a voice, and a stake, in our current and future success. With offices in Dundee, Edinburgh and Bristol we now have 50 members of staff and plans to expand over the next 12 months. We are at a very exciting time in our ambitious growth plans and have fantastic opportunities for talented individuals to join our team.

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with up to 30 of DX's midmarket customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our Manager of Commercial Customer Success. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our customer success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision-makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit 3-5 years previous Customer Success management experience You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. 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