Job Description
About us
Dyson is a global technology enterprise. At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. In the same way that Dyson engineers' better technology to solve problems others ignore, Global IT transforms the way Dyson does business through pioneering IT services and systems.
Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world class team. A team who is strategic, enabling business acceleration, growth and success.
The IT team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development, Corporate and many others.
The role
At Dyson we have created a new Service Management team. Reporting to the Head of Service Management and leading a team of four, you'll be responsible for Service Design and Transition activities including the following:
Establishing and embedding Service Design & Transition capabilities, providing overall management, governance and reporting of key processes such as IT Change Management, Asset & Configuration Management and Standards & Tooling.
Continuous improvement of these capabilities through the measurement of performance.
Working with the Service Management team and Supplier Management function to aid effective management of reviews of SLAs, KPI's etc.
Participating in service reviews and identifying and highlighting potential service risks.
Setting up governance to ensure process and operations performance is reviewed.
Ensuring process compliance, adherence and maintenance of Service Design & Transition processes and tools.
Providing in-depth subject matter expertise and leadership in service management.
About you
You'll have extensive experience in IT service management and delivery within an Enterprise IT Environment and be highly influential with strong stakeholder and team management skills. You'll also demonstrate in-depth knowledge of IT service principles and frameworks including ITIL, capabilities tools (ideally ServiceNow or similar) and best practice methods.
Other key requirements include:
Exceptional communication skills and commercial acumen
Strong leadership skills and a team player
Quality focused, flexible and able to work in very fast-paced, ever-changing environment
Excellent attention to detail i.e. identifying gaps in processes
ITIL trained
This exciting role can be based either at our state-of-the-art technology campus in Malmesbury, Wiltshire or our office in Bristol City Centre.
Benefits
Financial
Performance-related bonus scheme
Competitive pension scheme
Life assurance and income protection
Discounts on Dyson machines
Lifestyle
Free bus travel to and from Malmesbury campus from Bristol, Bath, Chippenham and Swindon
27 days' holiday (plus public holidays)
Ability to purchase additional holidays
Free parking on-site (excluding Bristol)
On-site hair salon, sports centre and gym - all free
Free lunch and free, (unlimited) hot drinks and fruit
Free on-site Lifestyle Assist service (concierge)
Electric vehicle salary sacrifice scheme
Health & Wellbeing
Private medical insurance
Dental insurance
Health Assessments
Employee Assistance Programme
Free GP service (both on-site and digital)
Free gym, fitness classes and wellbeing centre on-site
Fertility treatment and menopause support