Library Customer Services Advisor

A great opportunity for those with customer service backgrounds seeking flexibility, work-life balance and a dynamic and inspiring working environment!

We are looking for a customer service advisor to join our Library and Learning Services team at the University Surrey - a global community of innovative ideas and people, dedicated to life-changing education and research.

We have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. By joining the team, you'll not only be empowered to help us achieve this aim, but will be able to go to bed each night knowing your own work has made a real, impactful difference!

On top of this, you'll be rewarded with a generous salary, yearly incremental pay rise, 32 days' holiday plus Bank Holidays, industry leading pension up to 30%, salary sacrifice benefits & rewards, student discount scheme and flexible working conditions on our beautiful Surrey countryside campus!

You will be part of our busy front of house customer services team, supporting students, staff and visitors with enquiries, delivering information, lending services and collections. You will also supervise our shelving team and student ambassadors, and contribute to a positive student experience.

Your CV will demonstrate you have experience of working in a customer service related environment, confident IT skills (MS Office and internet browsers) and good interpersonal skills.

Working hours are 36 per week, which will include some evening and weekends.

We aim to attract the best possible talent from the broadest range of people and continue to improve the number of staff from groups that are under-represented across our workforce. We provide an inclusive environment that offers equal opportunities for all and value everyone in our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. We are proud to hold the Race Equality Charter, Athena Swan Charter, Disability Confident, Accessible and UK Workplace Equality Index.

Please apply today with your CV and a covering letter.