Claims Broking Technician

A leading Lloyd's insurer seeks a Claims Broking Technician to deliver a high level of service for their coverholders and stakeholders both internally and externally. You will have experience of working in a claims technical role; claims bordereau handling/processing and knowledge of ECF. This is a brand new role and responsibilities will include:

• Processing of claims notifications and oversight of processes for all direct business accounts
• Answering claims questions from the client(s) and or additional stakeholders to ensure quick and accurate responses are provided
• Resolving client issues/queries; conducting root-cause analysis, implementation and appropriate corrective action plan(s)
• Production of regular claims reports on the agreed KPIs as required
• Provide on-going support to the Technicians and work with Claims department and stakeholders to resolve queries raised
• Help identify process improvement opportunities and provide support to implement changes
• Ensuring fair customer outcomes and commerciality when decision making

Our client is committed to diversity in all of its forms and operates an inclusive recruitment process.