Scheduling Assistant

Acorn Recruitment is seeking Customer Service Scheduling Assistants in central Bristol with the opportunity to have a blend of home and office working. Our client will be relocating to North Bristol in early 2023The salary for this position is £26,000 to £28,000 per annum.Holiday 26 days + bank holidays and free parking! 37.5-hour week, flexible 8am - 4pm, 8.30am - 4.30pm or 9am - 5pm.For the first 6 months whilst training you will work fulltime in the office. You then have the option to work up to 3 days a week from home and the rest in the office.As a Scheduler within Smart Metering you will be responsible for liaising with customers via the telephone and email to arrange access and ensure that all jobs go ahead.Other specific duties will be: Making outbound calls and responding to general customer enquiries according to the requirements of customer contracts Liaising with the Business Support Manager regarding daily manpower availability Scheduling/Programming of Field Operatives work Dispatching of work to operatives using the most effective method Arranging completion of short notice emergency work to appropriate field operative considering productivity, operational and customer service requirements Provision of office-based support for all field staffTo be successful for the role of Scheduler: You will have excellent customer care skills Excellent communication skills and a confident telephone manner Have a good level of numeracy and literacy Superb IT skills with all Microsoft packages and the ability to learn new databases quickly The ability to multi task accurately and at speed whilst prioritising your own work load Precise administration skills Be able to present the company positively at all times You will receive industry recognised trainingIf you have experience in scheduling, appointment making, customer services, contact centre, call centre, utilities, smart metering, energy, administration, installation maintenance and repair, logistics or construction, I would like to hear from you.Please get in touch with to register your interest, or to find out more!Acorn Recruitment acts as an employment agency for permanent recruitment.