Operations Manager

Location: Ringwood

Salary: to £50k + discretionary performance bonus

Please note this role is office based and is full time

We are delighted to be working in partnership with our client, who are run as a small family firm but with the back-up of a big blue chip organisation behind them. Now looking for a experienced Operations Manager to join their small, friendly but busy team in Ringwood.

The role will see you being the cultural lead and anchor for the office in Ringwood alongside the FD. Reporting directly to the MD who is on site 2 days pw you will be part of the Senior Management team and will have previous experience of leading and managing a team. This may also suit someone who has previous Office Management experience.

The Operations Manager will be responsible for all aspects of operational delivery (service excellence, compliance risk, people leadership and commercial growth). You will lead a small team of Business Support Administrators and a Credit Controller. You will be a highly effective communicator with strong influencing skills.

The role is a managerial one where the ability to coach, support and empower colleagues to achieve their full potential at all levels of the career journey is at the heart of everything to ensure great customer outcomes: consistent service delivery, increasing revenue and building excellent working relationships

The successful Operations Manager will:-

• Be computer literate
• Have previous staff management and coaching experience
• Be self motivated
• Have excellent planning, people mgmt and organisational skills

Responsibilities

• Develop, document and maintain departmental policies and procedures, ensuring they are clearly communicated across CBBR.
• Manage oversight of customer onboarding, including monthly quality assurance checks
• Manage onboarding of equipment suppliers and brokers, including annual reviews
• Oversee the Credit Controller's management of debtors and arrears (customers) across the business to minimise 'at risk' exposure and recovery of monies owed.
• Support the escalation of debt recovery with Solicitors, including Court action.
• Recruit, train and employ high calibre employees within budget and headcount levels with support from the Talent Acquisition Business Partner.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Hold regular one-to-ones with direct reports, ensuring that feedback
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

WE WOULD LOVE TO HEAR FROM YOU IF

• You have previous experience of operational management
• You have a proven track record of building and further developing a team
• You can effectively communicate with, and influence senior stakeholders
• You can demonstrate success in implementing process improvements and driving innovation & change within a business
• You're able to plan and organise effectively, managing multiple tasks simultaneously