ServiceNow Administrator

Our Client is urgently looking for a ServiceNow Administrator.

SC clearance is essential, hybrid working, contract inside IR35.

About the role:

We are looking for a ServiceNow Administrator with hands-on experience of supporting on-prem ServiceNow implementations on Linux based Operating Systems. You will be providing 2nd and 3rd line support as part of a Supplier team operating in a new and very dynamic customer business environment. As a ServiceNow Administrator, you will administer and support multiple ServiceNow instances to meet the unique business needs of our users and developers. You will work with cross-functional teams including architects, business analysts, developers, product owners and other stakeholders to understand and provide solutions across different applications on the ServiceNow platform.

Responsibilities:
- Ensuring high availability and optimum performance of ServiceNow and its databases including proactive monitoring and maintenance of the database and application stacks to ensure secure services and minimum downtime.
- Configure and develop on the ServiceNow platform including routine changes or configuration adjustments.
- Provision, configure, operate, and maintain/patch the installed ServiceNow platform.
- Contribute to the configuration of new applications during planning, requirement gathering, design, development, documentation, and rollout phases.
- Support the operations teams to provide daily, weekly, and monthly system monitoring, verifying the integrity, performance and availability of ServiceNow applications.
- Perform ServiceNow upgrades and patching.
- Coordinate system updates across different ServiceNow instances, ensuring latest patches and configuration changes are maintained.
- Assist with defining the requirements for and creating the monitoring metrics, MI/BI report content and management dashboards.
- Perform operational administrative tasks as needed for production and non-production instances.
- Support ServiceNow agile software releases.
- Mentor qualified but less experienced team colleagues.
- Take ownership of projects and manage internal stakeholders.

Key Skills and Experience:

Essential:
- Supporting on-prem ServiceNow deployments from an operational perspective
- Strong MySQL/MariaDb Database Administration.
- Experience of supporting Linux enterprise systems in secure environments.
- High availability/dual site service provision.
- Understanding the important monitoring requirements and metrics for Linux, MariaDB and ServiceNow.
- Performance tuning of the above technologies.
- Growth mindset and strong team player.
- SC Clearance.

Desirable:
- Experience with VMware vSphere.
- Experience with Git, Jenkins and Ansible.
- Experience of operating in Agile/Devops type environments.

Location and Reporting:
The role will be a combination of home-based and working at customer sites.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.