Operations Manager

Operations Manager

Lloyd Recruitment Services are delighted to be recruiting on behalf of a leading UK financial services organisation, within one of their many subsidiary companies, that seek an experienced Operations Manager to be responsible for all aspects of operational delivery (service excellence,

compliance risk, people leadership and commercial growth). Reporting to the MD and sitting on the Senior Leadership Team (SLT), the Operations Manager will lead a small team of Business Support Executives and a Credit Controller based in their offices in Ringwood.

This is a fantastic opportunity to work, and gain experience within a renowned banking group. They offer a highly professional, supportive, and friendly working environment. Alongside the competitive salary, the client is offering a comprehensive range of benefits including 25 days holiday, pension, life insurance, Private Medical Insurance (Bupa), plus much more!

This position is a managerial role where the ability to coach, support and empower colleagues to achieve their full potential at all levels of the career journeys is at the heart of everything to ensure great customer outcomes: consistent service delivery, increasing revenue and building excellent working relationships.

The role will include occasional off-site visits other sites.

Key Responsibilities

• Recruit, train and employ high calibre employees within budget and headcount levels with support from the Talent Acquisition Business Partner.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Hold regular one-to-ones with direct reports ensuring that feedback is provided in a constructive way whilst working with the employee to facilitate personal development.
• Manage oversight of customer onboarding within CDD requirements including monthly quality assurance checks. Carried out by BST members
• Develop, document and maintain departmental policies and procedures, ensuring they are clearly communicated to the team.
• Manage onboarding of equipment suppliers and brokers to include annual reviews.
• Responsibility for management of Product Reviews alongside divisional Risk & Compliance Manager
• Responsibility for reviewing and managing Data Loss Prevention Incidents.
• Manage Business Continuity Plans across the three sites and be the Primary Resilience Representative.
• Manage monthly 'Team Central' audit actions.
• Manage Vulnerable Customer actions and procedures.
• Manage the Barclaycard Payments system and requirements, including PCI DSS Compliance.
• Produce required reporting for and attend Risk and Compliance Committee meetings.
• Manage the annual registrations with the FCA and ICO.
• Oversee the Credit Controller's delivery of managing debtors and arrears (customers) to minimise 'at risk' exposure and recovery of monies owed.
• Support the escalation of debt recovery with Solicitors including Court action.
• Manage all customer administrations and liquidations, including complex cases.

Skills & Experience Required

Applicants must have gained previous operational management experience, ideally gained within a financial services or logistics environment, with a proven track record of building and developing a team (setting objectives, performance reviews, facilitating training).

• Experience influencing and communicating effectively with senior stakeholders
• Analytical skills with excellent attention to detail and an interest in investigating issues and developing solutions.
• Ability to work to a high standard of accuracy and present information in a logical and professional format.
• Multi-tasker who can effectively handle multiple work programmes and support activities across various channels.
• Proven track record of implementing process improvements and driving innovation and change within a business.

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.