Field Service Engineer - Stevenage/North M25

Our client, an established diagnostic imaging equipment supplier in Ireland, is now making waves across the UK and are seeking a Field Service Engineer to join their team around the Stevenage/North M25 area and ensure the operational excellence of their product portfolio.

The company

FMC Meditech has partnered with an exclusive radiology equipment provider who are blazing new trails across the UK healthcare market with their portfolio of medical imaging devices. This is an excellent opportunity to join a tight-knit, family-run team during an exciting phase of growth and demonstrate the far-reaching potential of their solutions.

The role

This role will involve the ongoing servicing, installation, maintenance and modification of our client's equipment across the East Midlands, both on-site and remotely. Liaising with customers will be a core focus - you'll plan and book your own maintenance visits to carry out preventative maintenance to maintaining uptime levels and providing first-time fix solutions when issues arise. You'll play a critical role in optimising the customer experience of the product portfolio and positioning our client as the partner of choice.

Other requirements include:

• Building a network of established contacts

• Delivering quality service within timescales

• Ensuring rapid responses to customer queries

• Maintaining operational excellence for the customer base

• Achieving high levels of customer satisfaction

• Providing useful feedback concerning product acceptance and service

• Managing your workload and diary

The requirements

This role is suitable for candidates with an Electronic or Electrical HNC/HND qualification, apprenticeship, or degree. Other requirements include:

• Background of Field Service experience

• Strong knowledge of digital x-ray equipment

• Familiar with the installation of PC hardware and its associated software

• Outstanding information gathering and problem-solving skills

• Comfortable working individually and in a team environment

• Excellent communication skills (both written and verbal)

• Able to devise concise technical reports

• Responds well to feedback and personal development opportunities

• Organised and able to confidently undertake multiple projects

• A valid driving licence and comfortable covering a wide territory when needed

Important information

Reference number: 13394

FMC contact for this role: Adam Leeder