Job Description
As Product Manager you will help to shape the end-to-end Commercial Lending proposition we offer to Metro Bank customers; building and supporting a range of high quality solutions that helps Metro Bank to stand out from the pack. The Product Manager is responsible for developing an end to end proposition across our Commercial Lending businesses.
Depending on the team, most of our roles offer flexible working.
So what would you be doing?
•Identify where we can build and improve our commercial lending propositions, and the key processes that make the proposition what it is in market
•Collaborate across a number of business functions to deliver clear process and feature improvements - both in the short term (through small scale tweaks); through to setting out the long term framework (processes, people and technology) for the way in which we originate and service business lending solutions
•Support the build out of new products and solution aimed at the Commercial customer base
•Build a deep understanding of who our customers are and what they want
•Monitor and support efforts to maintain and grow underlying yield on each of the portfolio's treating both areas as separate functions
You need to be this kind of person
• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do
And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
•Have a deep understanding of customer needs, attitudes and behaviour, to build highly customer-focused propositions that support the Metro Brand
•Understanding of and experience working within Secured Commercial or Business lending
•Experience in working through a series of topics or problems, synthesizing multiple data points to form and gain buy-in to recommendations
•An ability to work through a series of initiatives and ensure that time is well balanced between short term deliverables and a focus on longer term strategic outcomes
•Understanding of the end-to-end processes that make up the business lending lifecycle of each area
•Be used to deeply understanding the way products and processes work so that you can identify and resolve errors in the way our products are working
•Strong interpersonal, relationship building and both written and verbal communication skills
•Ideally experience in process re-engineering and / or business transformation
Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
