People Partner £42,839 - £46,142 per annum (pay award pending) + benefits We're looking for an enthusiastic and proactive People Partner to join our People and Culture team. This is a key role that directly supports our commitment to create a positive, fair and supportive working environment across Tyne and Wear Fire and Rescue Service. As a People Partner, you'll play a vital part in ensuring our managers feel confident and supported in handling employee relations matters. You'll bring expertise, sound judgement and a collaborative approach to help us maintain high standards and strengthen our reputation as an Employer of Choice. About the Role Reporting to the Employee Relations and Compliance Manager, you will: Provide a high quality, customer focused people service across designated areas of the organisation. Coach and support managers on a wide range of employee relations issues. Manage your own ER caseload, taking a proactive, solutions focused approach. Support investigations into ER matters, helping to minimise risk and ensure fair, consistent outcomes. Promote our values of Safety, Integrity, Inclusivity and Learning in everything you do. Work flexibly across the People and Culture team to ensure a consistent, high quality service. You'll be a trusted partner who helps create a positive employee experience and contributes to a healthy, supportive workplace culture. About the People and Culture Department You'll be part of a friendly, collaborative department made up of three specialist teams: Employee Relations and Compliance People Systems and Transformation Culture and Inclusion We work closely together to deliver a comprehensive people offer. You'll be a team player with the ability to build strong relationships with People Partners, People Coordinators, managers across the Service and our trade union colleagues, all with the shared aim of promoting positive employee relations and high levels of employee satisfaction. About You We're looking for someone who brings: Significant experience in employee relations, including managing sensitive and complex cases. Confidence working with trade unions and supporting formal investigations. A strong understanding of employment legislation and best practice. The ability to build effective relationships, influence outcomes and coach managers. Excellent judgement, professionalism and a calm, balanced approach. Strong organisational skills and the ability to manage competing priorities. Good IT skills, including Microsoft Office and HR systems. CIPD qualification or equivalent relevant experience. Experience delivering a high quality, customer focused HR service. Experience supporting policy development and implementation. Ideally, experience supervising or developing others. About Tyne and Wear Fire and Rescue Service TWFRS is one of the UK's leading fire and rescue services. Our dedicated workforce is committed to our vision of Creating the Safest Community. We are rated Good by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) and are proud to be recognised as a high performing, innovative organisation. Our Headquarters in Washington offer excellent facilities including free parking, a staff gym and an on site canteen. Selection Process Stage Timeline Advert closes - Monday 27th April 2026 at 09:00am Notification of shortlist - W/C 27th April 2026 Interview - Thursday 7th May 2026 Please note these dates may be subject to change How to Apply Please complete our online application form and submit a supporting statement (maximum 1000 words) demonstrating how you meet the criteria in the job description and person specification. Further information about the Service can be found at or via our social media channels. For an informal discussion about the role, please contact the Head of People and Culture at , or the Employee Relations and Compliance Manager, . Reasonable Adjustments We are a Disability Confident Leader. If you require any adjustments during the recruitment process, please email . Safer Recruitment & Pre Employment Checks We are committed to safeguarding and promoting the welfare of adults, children and young people. All staff share this commitment. The successful candidate will undergo: Standard DBS check Occupational health assessment (including substance misuse testing) Right to work checks Reference checks Please submit your application form by no later than 09:00am on Monday 27th April 2026.
Apr 06, 2026
Full time
People Partner £42,839 - £46,142 per annum (pay award pending) + benefits We're looking for an enthusiastic and proactive People Partner to join our People and Culture team. This is a key role that directly supports our commitment to create a positive, fair and supportive working environment across Tyne and Wear Fire and Rescue Service. As a People Partner, you'll play a vital part in ensuring our managers feel confident and supported in handling employee relations matters. You'll bring expertise, sound judgement and a collaborative approach to help us maintain high standards and strengthen our reputation as an Employer of Choice. About the Role Reporting to the Employee Relations and Compliance Manager, you will: Provide a high quality, customer focused people service across designated areas of the organisation. Coach and support managers on a wide range of employee relations issues. Manage your own ER caseload, taking a proactive, solutions focused approach. Support investigations into ER matters, helping to minimise risk and ensure fair, consistent outcomes. Promote our values of Safety, Integrity, Inclusivity and Learning in everything you do. Work flexibly across the People and Culture team to ensure a consistent, high quality service. You'll be a trusted partner who helps create a positive employee experience and contributes to a healthy, supportive workplace culture. About the People and Culture Department You'll be part of a friendly, collaborative department made up of three specialist teams: Employee Relations and Compliance People Systems and Transformation Culture and Inclusion We work closely together to deliver a comprehensive people offer. You'll be a team player with the ability to build strong relationships with People Partners, People Coordinators, managers across the Service and our trade union colleagues, all with the shared aim of promoting positive employee relations and high levels of employee satisfaction. About You We're looking for someone who brings: Significant experience in employee relations, including managing sensitive and complex cases. Confidence working with trade unions and supporting formal investigations. A strong understanding of employment legislation and best practice. The ability to build effective relationships, influence outcomes and coach managers. Excellent judgement, professionalism and a calm, balanced approach. Strong organisational skills and the ability to manage competing priorities. Good IT skills, including Microsoft Office and HR systems. CIPD qualification or equivalent relevant experience. Experience delivering a high quality, customer focused HR service. Experience supporting policy development and implementation. Ideally, experience supervising or developing others. About Tyne and Wear Fire and Rescue Service TWFRS is one of the UK's leading fire and rescue services. Our dedicated workforce is committed to our vision of Creating the Safest Community. We are rated Good by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) and are proud to be recognised as a high performing, innovative organisation. Our Headquarters in Washington offer excellent facilities including free parking, a staff gym and an on site canteen. Selection Process Stage Timeline Advert closes - Monday 27th April 2026 at 09:00am Notification of shortlist - W/C 27th April 2026 Interview - Thursday 7th May 2026 Please note these dates may be subject to change How to Apply Please complete our online application form and submit a supporting statement (maximum 1000 words) demonstrating how you meet the criteria in the job description and person specification. Further information about the Service can be found at or via our social media channels. For an informal discussion about the role, please contact the Head of People and Culture at , or the Employee Relations and Compliance Manager, . Reasonable Adjustments We are a Disability Confident Leader. If you require any adjustments during the recruitment process, please email . Safer Recruitment & Pre Employment Checks We are committed to safeguarding and promoting the welfare of adults, children and young people. All staff share this commitment. The successful candidate will undergo: Standard DBS check Occupational health assessment (including substance misuse testing) Right to work checks Reference checks Please submit your application form by no later than 09:00am on Monday 27th April 2026.
About the role Sense is looking for a passionate and strategic Head of Diversity, Equity & Inclusion to help shape a truly inclusive, accessible and values-led organisation. This is a pivotal leadership role where you will drive meaningful, organisation-wide change, ensuring inclusion is embedded in everything we do. As Head of DEI, you'll provide strategic leadership to embed equity, inclusion, accessibility and belonging across Sense. Reporting to the Chief People Officer and working as part of the people leadership team, you will influence culture, systems and services to ensure we actively break down barriers for disabled people with complex needs, our colleagues, and the communities we serve. This role is hybrid, with 2-3 days working from our offices in Selly Oak. Key Responsibilities Develop and deliver a clear, measurable EDI strategy aligned to our organisational goals. Influence and challenge senior leaders, trustees and stakeholders on EDI and belonging. Champion an inclusive culture built on trust, accountability and psychological safety. Embed inclusive leadership capability and inclusive people practices across the organisation. Ensure accessibility and inclusive design across services, communications and environments. Lead on co-production with disabled people, ensuring lived experience shapes decision-making. Use workforce data and insight to identify and address inequities. Build partnerships with external organisations and represent Sense across the sector. Ensure compliance with equality legislation and best practice. What we're looking for Significant experience leading EDI strategy or programmes (ideally within social care, health, disability or the voluntary sector-but not essential) Strong ability to influence and engage senior stakeholders and boards Experience translating insight and data into meaningful, systemic change A collaborative, thoughtful leader with the confidence to challenge constructively A genuine commitment to inclusion, accessibility and equity in practice We particularly welcome candidates with lived experience of disability or long-term health conditions. About Sense We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. If you require any further assistance, please contact the Recruitment Team on or recruitmentsense.org.uk Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable. Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 06, 2026
Full time
About the role Sense is looking for a passionate and strategic Head of Diversity, Equity & Inclusion to help shape a truly inclusive, accessible and values-led organisation. This is a pivotal leadership role where you will drive meaningful, organisation-wide change, ensuring inclusion is embedded in everything we do. As Head of DEI, you'll provide strategic leadership to embed equity, inclusion, accessibility and belonging across Sense. Reporting to the Chief People Officer and working as part of the people leadership team, you will influence culture, systems and services to ensure we actively break down barriers for disabled people with complex needs, our colleagues, and the communities we serve. This role is hybrid, with 2-3 days working from our offices in Selly Oak. Key Responsibilities Develop and deliver a clear, measurable EDI strategy aligned to our organisational goals. Influence and challenge senior leaders, trustees and stakeholders on EDI and belonging. Champion an inclusive culture built on trust, accountability and psychological safety. Embed inclusive leadership capability and inclusive people practices across the organisation. Ensure accessibility and inclusive design across services, communications and environments. Lead on co-production with disabled people, ensuring lived experience shapes decision-making. Use workforce data and insight to identify and address inequities. Build partnerships with external organisations and represent Sense across the sector. Ensure compliance with equality legislation and best practice. What we're looking for Significant experience leading EDI strategy or programmes (ideally within social care, health, disability or the voluntary sector-but not essential) Strong ability to influence and engage senior stakeholders and boards Experience translating insight and data into meaningful, systemic change A collaborative, thoughtful leader with the confidence to challenge constructively A genuine commitment to inclusion, accessibility and equity in practice We particularly welcome candidates with lived experience of disability or long-term health conditions. About Sense We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. If you require any further assistance, please contact the Recruitment Team on or recruitmentsense.org.uk Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable. Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Job Title: Lead Salaried GP Location: Derby Road Health Centre Role Summary Derby Road Health Centre is seeking an experienced and motivated GP to join our established team as a Lead Salaried GP. This role combines the full scope of salaried GP duties, including on-call responsibilities, with key leadership and mentorship functions within the practice. The postholder will support clinical leadership by mentoring and debriefing colleagues, leading clinical meetings, contributing to clinical governance, patient safety, quality improvement initiatives, QOF, and clinical audits, and attending MDT and Safeguarding meetings. The role also includes educational supervision support and engagement in research, as we are a Level 4 research practice. With a list size of approximately 13,000 patients, we offer the opportunity to work within a highly experienced, motivated, and committed multidisciplinary team. This is an excellent opportunity for professional development and for a confident clinician to use their expertise to further strengthen and develop the team. We pride ourselves on a positive, supportive culture with a strong emphasis on staff wellbeing, worklife balance, and lifelong learning. We are looking for an innovative, forward-thinking GP with demonstrable leadership experience and a strong desire to contribute to the continued growth and success of the practice. Main duties of the job Main Duties Lead Salaried GP Derby Road Health Centre The Lead Salaried GP delivers core GP duties while providing visible clinical leadership across the practice. The role requires flexibility, professionalism, excellent communication, and a collaborative approach. Clinical Responsibilities: Provide high quality, patient centred care via face to face, telephone, and digital consultations. Undertake on call duties including triage and acute case management. Manage complex and long term conditions, maintain accurate records, undertake home visits where needed, and support safe prescribing. Leadership & Team: Act as a clinical role model, demonstrating integrity and professionalism. Provide mentorship, supervision, and debriefing. Support and help lead clinical meetings, encourage shared learning, and foster collaboration across the multidisciplinary team, including ARRS roles. Contribute to MDT and Safeguarding meetings to ensure coordinated care. Quality Improvement & Research: Lead and support quality improvement, audits, and service development. Support QOF delivery, clinical governance, and patient safety. Promote research activity aligned with the practices Level 4 research status. Professional Expectations: Be adaptable to service needs, communicate effectively, promote innovation and teamwork, and contribute to the ongoing growth and development of the practice. About us About Derby Road Health Centre Derby Road Health Centre is a well-established GP practice serving around 13,000 patients, known for safe, high-quality, patient-centred care. As a Level 4 research practice, we actively engage in research, pilot programmes, and local service innovation. Leadership & Team: Led by three experienced Partners and a stable senior leadership team, we provide clear direction, strong governance, and visible, supportive leadership. Our multidisciplinary team includes ARRS roles such as Social Prescribers, First Contact Physiotherapists, a Geriatrician, Mental Health Nurse, Clinical Pharmacists, and Pharmacy Technicians. This mix ensures effective workload management, enhanced patient care, and collaborative working. Culture: We foster a positive, inclusive culture built on respect, professionalism, and teamwork. Open communication, shared learning, and reflective practice are embedded in meetings and daily working life. Staff wellbeing, worklife balance, and lifelong learning are central, with strong support for leadership development, research, and specialist interests. Why Join Us: Strong leadership, an experienced multidisciplinary team, opportunities for innovation and research, commitment to quality improvement, and a culture prioritising collaboration, wellbeing, and professional growth. We provide an environment where clinicians can thrive and shape the future of the practice. Job responsibilities The GP will be expected to: Fulfil their share of Routine, Urgent appointments and E Consult. Prescribe as per local & national guidelines Accept a share of visits routine and emergency; Accept responsibility and time manage completion of administration: letter, results, referrals, telephone calls and home visits; Accept and manage a share of queries relating to patients; Take responsibility for appropriate referrals (following local guidance and good medical practice) and administration pertaining to them Meet targets for QOF as part of day to day role; Sign a share of repeat prescriptions each day; Complete a share of child protection, insurance & DWP reports & medicals; Attend Mental Health Sections. This would be ideally carried out by the GP who knows the patient best, where possible, otherwise responsibility lies with the On Call doctor at the time when the call is received; Attend Child Protection reviews where appropriate (sessions will be back filled with locum cover as necessary); Complete cremation forms and death certificates, bearing in mind that some GPs may not yet be able to complete Part 2 of the cremation form; Cover for colleagues in exceptional circumstances such as sudden illness, taking into account the individual doctors external commitments such as childcare. The role of the On Call Doctor All doctors will be expected to fulfil their routine responsibilities as detailed above during an On Call session. The On Call doctor should be prepared to: Field & manage urgent queries from outside agency health professionals, reception, admin & nursing staff/healthcare assistants on an ad hoc basis. See face to face and/or contact by telephone patients in on the day/urgent appointments. Essential Education / Qualification GMC Registration Previous Experience Evidence of involvement in Clinical Audit In depth knowledge and understanding of primary and community health care Good understanding of General Practice Procedures Sound understanding of clinical governance Adherence & awareness of confidentiality Experience of change management Experience of MDT & PCN working Interpersonal Skills / Aptitude and Personal Qualities Able to work autonomously or as part of a team Confident and able to effectively communicate with members of the public; colleagues and management Proven patient care skills Adaptable to organisational change Flexibility Responsibility for managing extension to fit note requests received via E Consult Contact patients for scheduled telephone appointments and take urgent telephone calls from patients and liaise with other healthcare professionals as required. Visits before twelve are routine & to be shared between all doctors. Visit requests after 12.30pm triaged by the on call GP as urgent for that day or as routine for the following day. Be present in the building unless on a visit, when you should be contactable by mobile phone in the event of an emergency. The individual doctors should be responsible for having a mobile phone fully charged. Effort required within the role & the working environment Physical Combination of standing and sitting. Frequent data inputting and use of wide range of appropriate software systems. Limited moving and handling. Emotional Occasional verbal abuse (public / patients) Requirement to deal with sensitive issues Potential occasional requirement to diffuse difficult and emotive situations. Mental Ability to work under pressure to effectively deal with high level of patient contacts Concentration required during processing patient information. Purpose built facility and work area. Access to staff parking Exposure to human body fluids Frequent VDU / Telephone use May be required to drive to different venues or sites to attend any relevant training or meetings Health & Safety In addition to the responsibilities of the Employer under Health and Safety legislation you are reminded of your responsibilities for health and safety at work under the Health and Safety At Work Act 1974 as amended and associated legislation. These include the duty to take reasonable care for the health and safety of yourself and of others in your work activities or omissions, and to co operate with your employer in the discharge of its statutory duties. You must adhere strictly to the policies and procedures on health and safety, and report all accidents, dangerous occurrences, unsafe practices or damage to your manager promptly using the Practices incident reporting system. You must make use of appropriate training, safety equipment, protective clothing and footwear and attend training. Failure to comply with these requirements may result in disciplinary action. Of Note:- Requirement for COVID 19 vaccination may be implemented as compulsory under Government regulation unless medically exempt. Person Specification Qualifications Experienced GP GMC Registration Experience in NHS leadership and debriefing . click apply for full job details
Apr 06, 2026
Full time
Job Title: Lead Salaried GP Location: Derby Road Health Centre Role Summary Derby Road Health Centre is seeking an experienced and motivated GP to join our established team as a Lead Salaried GP. This role combines the full scope of salaried GP duties, including on-call responsibilities, with key leadership and mentorship functions within the practice. The postholder will support clinical leadership by mentoring and debriefing colleagues, leading clinical meetings, contributing to clinical governance, patient safety, quality improvement initiatives, QOF, and clinical audits, and attending MDT and Safeguarding meetings. The role also includes educational supervision support and engagement in research, as we are a Level 4 research practice. With a list size of approximately 13,000 patients, we offer the opportunity to work within a highly experienced, motivated, and committed multidisciplinary team. This is an excellent opportunity for professional development and for a confident clinician to use their expertise to further strengthen and develop the team. We pride ourselves on a positive, supportive culture with a strong emphasis on staff wellbeing, worklife balance, and lifelong learning. We are looking for an innovative, forward-thinking GP with demonstrable leadership experience and a strong desire to contribute to the continued growth and success of the practice. Main duties of the job Main Duties Lead Salaried GP Derby Road Health Centre The Lead Salaried GP delivers core GP duties while providing visible clinical leadership across the practice. The role requires flexibility, professionalism, excellent communication, and a collaborative approach. Clinical Responsibilities: Provide high quality, patient centred care via face to face, telephone, and digital consultations. Undertake on call duties including triage and acute case management. Manage complex and long term conditions, maintain accurate records, undertake home visits where needed, and support safe prescribing. Leadership & Team: Act as a clinical role model, demonstrating integrity and professionalism. Provide mentorship, supervision, and debriefing. Support and help lead clinical meetings, encourage shared learning, and foster collaboration across the multidisciplinary team, including ARRS roles. Contribute to MDT and Safeguarding meetings to ensure coordinated care. Quality Improvement & Research: Lead and support quality improvement, audits, and service development. Support QOF delivery, clinical governance, and patient safety. Promote research activity aligned with the practices Level 4 research status. Professional Expectations: Be adaptable to service needs, communicate effectively, promote innovation and teamwork, and contribute to the ongoing growth and development of the practice. About us About Derby Road Health Centre Derby Road Health Centre is a well-established GP practice serving around 13,000 patients, known for safe, high-quality, patient-centred care. As a Level 4 research practice, we actively engage in research, pilot programmes, and local service innovation. Leadership & Team: Led by three experienced Partners and a stable senior leadership team, we provide clear direction, strong governance, and visible, supportive leadership. Our multidisciplinary team includes ARRS roles such as Social Prescribers, First Contact Physiotherapists, a Geriatrician, Mental Health Nurse, Clinical Pharmacists, and Pharmacy Technicians. This mix ensures effective workload management, enhanced patient care, and collaborative working. Culture: We foster a positive, inclusive culture built on respect, professionalism, and teamwork. Open communication, shared learning, and reflective practice are embedded in meetings and daily working life. Staff wellbeing, worklife balance, and lifelong learning are central, with strong support for leadership development, research, and specialist interests. Why Join Us: Strong leadership, an experienced multidisciplinary team, opportunities for innovation and research, commitment to quality improvement, and a culture prioritising collaboration, wellbeing, and professional growth. We provide an environment where clinicians can thrive and shape the future of the practice. Job responsibilities The GP will be expected to: Fulfil their share of Routine, Urgent appointments and E Consult. Prescribe as per local & national guidelines Accept a share of visits routine and emergency; Accept responsibility and time manage completion of administration: letter, results, referrals, telephone calls and home visits; Accept and manage a share of queries relating to patients; Take responsibility for appropriate referrals (following local guidance and good medical practice) and administration pertaining to them Meet targets for QOF as part of day to day role; Sign a share of repeat prescriptions each day; Complete a share of child protection, insurance & DWP reports & medicals; Attend Mental Health Sections. This would be ideally carried out by the GP who knows the patient best, where possible, otherwise responsibility lies with the On Call doctor at the time when the call is received; Attend Child Protection reviews where appropriate (sessions will be back filled with locum cover as necessary); Complete cremation forms and death certificates, bearing in mind that some GPs may not yet be able to complete Part 2 of the cremation form; Cover for colleagues in exceptional circumstances such as sudden illness, taking into account the individual doctors external commitments such as childcare. The role of the On Call Doctor All doctors will be expected to fulfil their routine responsibilities as detailed above during an On Call session. The On Call doctor should be prepared to: Field & manage urgent queries from outside agency health professionals, reception, admin & nursing staff/healthcare assistants on an ad hoc basis. See face to face and/or contact by telephone patients in on the day/urgent appointments. Essential Education / Qualification GMC Registration Previous Experience Evidence of involvement in Clinical Audit In depth knowledge and understanding of primary and community health care Good understanding of General Practice Procedures Sound understanding of clinical governance Adherence & awareness of confidentiality Experience of change management Experience of MDT & PCN working Interpersonal Skills / Aptitude and Personal Qualities Able to work autonomously or as part of a team Confident and able to effectively communicate with members of the public; colleagues and management Proven patient care skills Adaptable to organisational change Flexibility Responsibility for managing extension to fit note requests received via E Consult Contact patients for scheduled telephone appointments and take urgent telephone calls from patients and liaise with other healthcare professionals as required. Visits before twelve are routine & to be shared between all doctors. Visit requests after 12.30pm triaged by the on call GP as urgent for that day or as routine for the following day. Be present in the building unless on a visit, when you should be contactable by mobile phone in the event of an emergency. The individual doctors should be responsible for having a mobile phone fully charged. Effort required within the role & the working environment Physical Combination of standing and sitting. Frequent data inputting and use of wide range of appropriate software systems. Limited moving and handling. Emotional Occasional verbal abuse (public / patients) Requirement to deal with sensitive issues Potential occasional requirement to diffuse difficult and emotive situations. Mental Ability to work under pressure to effectively deal with high level of patient contacts Concentration required during processing patient information. Purpose built facility and work area. Access to staff parking Exposure to human body fluids Frequent VDU / Telephone use May be required to drive to different venues or sites to attend any relevant training or meetings Health & Safety In addition to the responsibilities of the Employer under Health and Safety legislation you are reminded of your responsibilities for health and safety at work under the Health and Safety At Work Act 1974 as amended and associated legislation. These include the duty to take reasonable care for the health and safety of yourself and of others in your work activities or omissions, and to co operate with your employer in the discharge of its statutory duties. You must adhere strictly to the policies and procedures on health and safety, and report all accidents, dangerous occurrences, unsafe practices or damage to your manager promptly using the Practices incident reporting system. You must make use of appropriate training, safety equipment, protective clothing and footwear and attend training. Failure to comply with these requirements may result in disciplinary action. Of Note:- Requirement for COVID 19 vaccination may be implemented as compulsory under Government regulation unless medically exempt. Person Specification Qualifications Experienced GP GMC Registration Experience in NHS leadership and debriefing . click apply for full job details
Chief Executive Officer - East and North Hertfordshire Teaching NHS Trust The closing date is 24 April 2026 East and North Hertfordshire Teaching NHS Trust is on an ambitious transformation journey to become an outstanding, patient-led organisation, supporting 6,800 staff to deliver high quality, compassionate care. We are seeking a new Chief Executive Officer, accountable to the Chair and Board for the Trust's strategic leadership and performance. The postholder will ensure strong governance, meet all statutory requirements, and lead the organisation to clinical excellence, financial sustainability and outstanding patient care. The role also includes system leadership across the wider health economy, influencing sustainable service delivery at local, regional and national levels. We are looking for an ambitious and credible leader with significant experience in complex acute or specialist settings, a strong track record of operational delivery, and the ability to inspire and lead across a multi site organisation. In return, this is a unique opportunity to shape the future of the Trust and wider health system within a supportive and forward looking organisation. Main duties of the job Key responsibilities will include: Managing the Trust in accordance with its vision and strategic objectives, as a dynamic organisation, having regard to responsibilities and appropriate involvement of all key stakeholders externally and internally. Ensuring patients, staff and the public have the opportunity and are encouraged to participate in decision making and the planning of service delivery and improvement. Ensuring key standards and measures for the Trust are identified, including those related to performance, quality, service, care, audit, workforce, finance and efficiency and ensuring these are monitored and reported appropriately. Ensuring all Board members have the information they need to play a full part in the governance of the Trust and that the Trust Board is regularly appraised of the key risks and mitigating actions necessary to address those risks. Ensuring the Trust has an effective management system which has patient safety, quality and patient experience as paramount, ensuring mechanisms are in place to continuously monitor these issues. Ensuring the Trust meets its legal requirements, statutory duties and responsibilities and those reporting obligations placed by all external regulators and inspectors. Provide visible and engaging leadership behaviours and personal integrity that models the Trust's values. Please refer to the attached candidate pack for further details and the full list of responsibilities. About us East and North Hertfordshire Teaching NHS Trust is on a journey of transformation. It was formed in 2000 following the merger of two former NHS Trusts serving the east and north Hertfordshire areas. It operates across four sites; acute services are offered at the Lister Hospital; specialist cancer services at the Mount Vernon Cancer Centre (MVCC); and non-acute services at Queen Elizabeth II and Hertford County hospital. The Trust underwent an extensive £150m reconfiguration some years ago which centralised all inpatient and complex services at the Lister in Stevenage. The Trust provides a wide range of acute inpatient, outpatient, diagnostic, ambulatory and urgent care services - including an emergency department and maternity care - as well as regional and sub regional services in renal medicine, urology and plastic surgery. Proudly, the Trust is ranked as the highest performing acute trust in the East of England and 19th nationally among all acute and specialist trusts, according to the latest NHS performance league tables. It was also shortlisted for the HSJ Trust of the Year Award. Approximately 6,800 staff are employed by the Trust, dedicated staff to providing high quality, compassionate care to our patients. We also have an active volunteer network of around 350 people. The Trust's annual turnover is approximately £610 million. Job responsibilities Please refer to the attached candidate pack for further information. To arrange an informal discussion or visit, please contact Anita's Executive Assistant. The closing date for applications is 24 April 2026, with the selection and interview process scheduled for the week commencing 1 June 2026. Person Specification Experience A track record of success as a chief executive (or interim) within an acute or specialist care trust. Proven ability to ensure robust assurance and compliance across financial, governance, legal, regulatory and clinical areas. Significant experience of leading transformational service change. Experience of managing complex problems. Experience of increasing staff engagement, particularly through change and adversity. Demonstrable track record of advancing diversity, representation, equity and inclusion, with evidence of sustained inclusive culture change and reduced workforce inequalities. A track record of establishing strong quality and safety governance frameworks which deliver excellent outcomes for patients. Evidence of working on national programmes or contributing to national policy. Evidence of leading or implementing initiatives underpinned by national research and innovation. Track record of applying a commercial mindset and expertise to all elements of trust leadership. Skills, aptitudes and knowledge Demonstrable track record of sound financial and operational leadership, with proactive oversight of financial drivers. Demonstrable track record of operational performance improvement drawing on best practice. High levels of collaborative working with system partners including acute, community, mental health, primary care, local authorities and the voluntary sector. Ability to influence, negotiate and persuade regarding complex or sensitive issues demonstrating sound judgment, and a high degree of political awareness. Inspirational and motivational skills to lead staff with the ability to lead organisational culture change to support transformation and navigate complex change, balancing long term transformation with short term operational pressures. Ability to identify, assess and manage risk proactively personally and through others. Clear understanding of the national and regional strategic and policy landscape, able to appreciate the implications at a trust local level, adjusting organisational plans accordingly. Track record of patient and local community engagement, including in the co design of patient services to improve access, outcomes and/or experience. Sound knowledge of problem solving and improvement methodologies (knowledge of the Virginia Mason methodology or similar would be an advantage). Experience in leveraging digital technology, data quality and analytics to drive decision making, safety and transformation. Personal qualities and attributes Ability to create, enable and inspire the executive team, empowering courageous decision making and team cohesion, particularly in challenging times. An inspiring leader with vision and the ability to communicate ideas and generate action and delivery through others with drive, sound judgement who can deliver change at pace. Ability to plan strategically, tactically and creatively. Ability to take an innovative approach and encourage innovation in others. The ability to gain the respect of clinicians, managers and academics. Highly developed emotional intelligence and self awareness. Proactive, versatile and problem solving approach. Robust and persistent in the pursuit of objectives whilst responding to short term challenges and priorities. Able to build and maintain personal credibility. Able to prioritise and work under pressure, keeping calm and instilling calm in others. A personal commitment to ethical standards expected of public sector leaders in the UK. Education and professional qualifications Educated to degree level or equivalent experience. Evidence of continuous personal and professional development. Further professional qualification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 06, 2026
Full time
Chief Executive Officer - East and North Hertfordshire Teaching NHS Trust The closing date is 24 April 2026 East and North Hertfordshire Teaching NHS Trust is on an ambitious transformation journey to become an outstanding, patient-led organisation, supporting 6,800 staff to deliver high quality, compassionate care. We are seeking a new Chief Executive Officer, accountable to the Chair and Board for the Trust's strategic leadership and performance. The postholder will ensure strong governance, meet all statutory requirements, and lead the organisation to clinical excellence, financial sustainability and outstanding patient care. The role also includes system leadership across the wider health economy, influencing sustainable service delivery at local, regional and national levels. We are looking for an ambitious and credible leader with significant experience in complex acute or specialist settings, a strong track record of operational delivery, and the ability to inspire and lead across a multi site organisation. In return, this is a unique opportunity to shape the future of the Trust and wider health system within a supportive and forward looking organisation. Main duties of the job Key responsibilities will include: Managing the Trust in accordance with its vision and strategic objectives, as a dynamic organisation, having regard to responsibilities and appropriate involvement of all key stakeholders externally and internally. Ensuring patients, staff and the public have the opportunity and are encouraged to participate in decision making and the planning of service delivery and improvement. Ensuring key standards and measures for the Trust are identified, including those related to performance, quality, service, care, audit, workforce, finance and efficiency and ensuring these are monitored and reported appropriately. Ensuring all Board members have the information they need to play a full part in the governance of the Trust and that the Trust Board is regularly appraised of the key risks and mitigating actions necessary to address those risks. Ensuring the Trust has an effective management system which has patient safety, quality and patient experience as paramount, ensuring mechanisms are in place to continuously monitor these issues. Ensuring the Trust meets its legal requirements, statutory duties and responsibilities and those reporting obligations placed by all external regulators and inspectors. Provide visible and engaging leadership behaviours and personal integrity that models the Trust's values. Please refer to the attached candidate pack for further details and the full list of responsibilities. About us East and North Hertfordshire Teaching NHS Trust is on a journey of transformation. It was formed in 2000 following the merger of two former NHS Trusts serving the east and north Hertfordshire areas. It operates across four sites; acute services are offered at the Lister Hospital; specialist cancer services at the Mount Vernon Cancer Centre (MVCC); and non-acute services at Queen Elizabeth II and Hertford County hospital. The Trust underwent an extensive £150m reconfiguration some years ago which centralised all inpatient and complex services at the Lister in Stevenage. The Trust provides a wide range of acute inpatient, outpatient, diagnostic, ambulatory and urgent care services - including an emergency department and maternity care - as well as regional and sub regional services in renal medicine, urology and plastic surgery. Proudly, the Trust is ranked as the highest performing acute trust in the East of England and 19th nationally among all acute and specialist trusts, according to the latest NHS performance league tables. It was also shortlisted for the HSJ Trust of the Year Award. Approximately 6,800 staff are employed by the Trust, dedicated staff to providing high quality, compassionate care to our patients. We also have an active volunteer network of around 350 people. The Trust's annual turnover is approximately £610 million. Job responsibilities Please refer to the attached candidate pack for further information. To arrange an informal discussion or visit, please contact Anita's Executive Assistant. The closing date for applications is 24 April 2026, with the selection and interview process scheduled for the week commencing 1 June 2026. Person Specification Experience A track record of success as a chief executive (or interim) within an acute or specialist care trust. Proven ability to ensure robust assurance and compliance across financial, governance, legal, regulatory and clinical areas. Significant experience of leading transformational service change. Experience of managing complex problems. Experience of increasing staff engagement, particularly through change and adversity. Demonstrable track record of advancing diversity, representation, equity and inclusion, with evidence of sustained inclusive culture change and reduced workforce inequalities. A track record of establishing strong quality and safety governance frameworks which deliver excellent outcomes for patients. Evidence of working on national programmes or contributing to national policy. Evidence of leading or implementing initiatives underpinned by national research and innovation. Track record of applying a commercial mindset and expertise to all elements of trust leadership. Skills, aptitudes and knowledge Demonstrable track record of sound financial and operational leadership, with proactive oversight of financial drivers. Demonstrable track record of operational performance improvement drawing on best practice. High levels of collaborative working with system partners including acute, community, mental health, primary care, local authorities and the voluntary sector. Ability to influence, negotiate and persuade regarding complex or sensitive issues demonstrating sound judgment, and a high degree of political awareness. Inspirational and motivational skills to lead staff with the ability to lead organisational culture change to support transformation and navigate complex change, balancing long term transformation with short term operational pressures. Ability to identify, assess and manage risk proactively personally and through others. Clear understanding of the national and regional strategic and policy landscape, able to appreciate the implications at a trust local level, adjusting organisational plans accordingly. Track record of patient and local community engagement, including in the co design of patient services to improve access, outcomes and/or experience. Sound knowledge of problem solving and improvement methodologies (knowledge of the Virginia Mason methodology or similar would be an advantage). Experience in leveraging digital technology, data quality and analytics to drive decision making, safety and transformation. Personal qualities and attributes Ability to create, enable and inspire the executive team, empowering courageous decision making and team cohesion, particularly in challenging times. An inspiring leader with vision and the ability to communicate ideas and generate action and delivery through others with drive, sound judgement who can deliver change at pace. Ability to plan strategically, tactically and creatively. Ability to take an innovative approach and encourage innovation in others. The ability to gain the respect of clinicians, managers and academics. Highly developed emotional intelligence and self awareness. Proactive, versatile and problem solving approach. Robust and persistent in the pursuit of objectives whilst responding to short term challenges and priorities. Able to build and maintain personal credibility. Able to prioritise and work under pressure, keeping calm and instilling calm in others. A personal commitment to ethical standards expected of public sector leaders in the UK. Education and professional qualifications Educated to degree level or equivalent experience. Evidence of continuous personal and professional development. Further professional qualification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
An exciting new opportunityhas arisen for an experienced administrator to work within the OPMH CommunityMental Health Team for Exeter OPMH based at Knightshayes Court, Whipton Hospital, Exeter as part of a job share arrangement. Working 15 hours per week Thursday and Friday. We are seeking anenthusiastic and experienced administrator with excellent IT, communication,organisational and management skills. We welcome applications from individualswho can demonstrate a commitment to delivering high quality administrationsupport in an efficient and timely manner. If you have great people skills anda flair for organisation then this vacancy could be for you. Thepost-holders role is to work in partnership with the Clinical Team Manager(CTM) as the senior administrator in the team ensuring ensure high qualityadministrative support that will enable the provision of the best possible careto service-users. They will lead theadministrative team to ensure effective, service-user focussed, administrationsystems are in place and support the CTM with administrative and reportingtasks enabling the CTM to focus on clinical work and team leadership. An informal meeting with the job share partnerwill be arranged for shortlisted candidates prior to interview. You will findthe Trust policy for Job Shares in the supporting documents. Please read the job profile under additionalinformation for further detailed information regarding this vacancy. Main duties of the job The Business Administrator role is dynamic,challenging and highly rewarding. You will therefore be highly motivated,flexible and multi-skilled with experience of working in a team providingadministrative support in an office environment. The role involvescommunication, so we expect that you have excellent verbal and written skills. This role requires a high standard of skillsusing Microsoft Office packages and experience of using bespoke IT systemsalong with excellent organisational skills, the ability to work independentlyand attention to detail. Interacting with patients and the public youwill be confident in giving non-clinical information and advice that improvestheir experience. Dealing with sensitive information daily, you will understandthe importance of data security. You will often work under pressure and withoutdirect supervision, so we are looking for someone confident and capable. A significant and important part of this rolewill involve managing staff so it is vital that you possess the followingattributes which are in line with our organisations core values: Compassion Empathy Solution-focussed Respect and honesty Inspire Others Creativity Commitment and passion Vision and courage Please note that this vacancy may close earlyand without notice if we receive a high number of applications. About us We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. Our values We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer. Job responsibilities Please refer to the job description attached to this advert which will provide further information on this role. Person Specification Qualifications RSA 3 Word Processing or equivalent level of experience in practice. Shorthand or Speedwriting NVQ4 in administration or equivalent level administrative knowledge and experience GCSE English or equivalent Evidence of continuing professional and personal development Knowledge, Skills & Ability Excellent interpersonal and communication skills both written and verbal Able to deal confidentially and tactfully with people at all levels. Ability to take and convey clear messages Experience in dealing with people in distress in a calm and confident manner Willingness to embrace new ways of working/changes Ability to recognise when other communication methods may be needed Understanding and respect of confidentiality in the workplace. Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook. Working knowledge of a range of administrative procedures including diary management and arranging appointments Experience or understanding of creating electronic records, electronic filing systems Ability to manage diverse workload whilst dealing with frequent interruptions Ability to meet deadlines and to work under pressure Exceptional organisational skills and ability to prioritise Ability to work both independently and as part of a team Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking Knowledge of our business and how it supports patient care Experience Excellent organisational skills. Experience of managing administration staff Ability to prioritise workload and adapt to change when required Experience of working as part of a team. Previous experience of working within an administrative or secretarial team. Experience of dealing with confidential and complex information Previous NHS experience of working in a Healthcare or Social Care administrative setting Demonstrate good numeracy and literacy skills Experience of general office routine and filing systems £28,392 to £31,157 a yearpro rata (15 hours per week)
Apr 06, 2026
Full time
An exciting new opportunityhas arisen for an experienced administrator to work within the OPMH CommunityMental Health Team for Exeter OPMH based at Knightshayes Court, Whipton Hospital, Exeter as part of a job share arrangement. Working 15 hours per week Thursday and Friday. We are seeking anenthusiastic and experienced administrator with excellent IT, communication,organisational and management skills. We welcome applications from individualswho can demonstrate a commitment to delivering high quality administrationsupport in an efficient and timely manner. If you have great people skills anda flair for organisation then this vacancy could be for you. Thepost-holders role is to work in partnership with the Clinical Team Manager(CTM) as the senior administrator in the team ensuring ensure high qualityadministrative support that will enable the provision of the best possible careto service-users. They will lead theadministrative team to ensure effective, service-user focussed, administrationsystems are in place and support the CTM with administrative and reportingtasks enabling the CTM to focus on clinical work and team leadership. An informal meeting with the job share partnerwill be arranged for shortlisted candidates prior to interview. You will findthe Trust policy for Job Shares in the supporting documents. Please read the job profile under additionalinformation for further detailed information regarding this vacancy. Main duties of the job The Business Administrator role is dynamic,challenging and highly rewarding. You will therefore be highly motivated,flexible and multi-skilled with experience of working in a team providingadministrative support in an office environment. The role involvescommunication, so we expect that you have excellent verbal and written skills. This role requires a high standard of skillsusing Microsoft Office packages and experience of using bespoke IT systemsalong with excellent organisational skills, the ability to work independentlyand attention to detail. Interacting with patients and the public youwill be confident in giving non-clinical information and advice that improvestheir experience. Dealing with sensitive information daily, you will understandthe importance of data security. You will often work under pressure and withoutdirect supervision, so we are looking for someone confident and capable. A significant and important part of this rolewill involve managing staff so it is vital that you possess the followingattributes which are in line with our organisations core values: Compassion Empathy Solution-focussed Respect and honesty Inspire Others Creativity Commitment and passion Vision and courage Please note that this vacancy may close earlyand without notice if we receive a high number of applications. About us We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. Our values We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer. Job responsibilities Please refer to the job description attached to this advert which will provide further information on this role. Person Specification Qualifications RSA 3 Word Processing or equivalent level of experience in practice. Shorthand or Speedwriting NVQ4 in administration or equivalent level administrative knowledge and experience GCSE English or equivalent Evidence of continuing professional and personal development Knowledge, Skills & Ability Excellent interpersonal and communication skills both written and verbal Able to deal confidentially and tactfully with people at all levels. Ability to take and convey clear messages Experience in dealing with people in distress in a calm and confident manner Willingness to embrace new ways of working/changes Ability to recognise when other communication methods may be needed Understanding and respect of confidentiality in the workplace. Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook. Working knowledge of a range of administrative procedures including diary management and arranging appointments Experience or understanding of creating electronic records, electronic filing systems Ability to manage diverse workload whilst dealing with frequent interruptions Ability to meet deadlines and to work under pressure Exceptional organisational skills and ability to prioritise Ability to work both independently and as part of a team Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking Knowledge of our business and how it supports patient care Experience Excellent organisational skills. Experience of managing administration staff Ability to prioritise workload and adapt to change when required Experience of working as part of a team. Previous experience of working within an administrative or secretarial team. Experience of dealing with confidential and complex information Previous NHS experience of working in a Healthcare or Social Care administrative setting Demonstrate good numeracy and literacy skills Experience of general office routine and filing systems £28,392 to £31,157 a yearpro rata (15 hours per week)
People Partner - Tyne & Wear Fire and Rescue Service We're looking for an enthusiastic and proactive People Partner to join our People and Culture team. This is a key role that directly supports our commitment to create a positive, fair and supportive working environment across Tyne and Wear Fire and Rescue Service. As a People Partner, you'll play a vital part in ensuring our managers feel confident and supported in handling employee relations matters. You'll bring expertise, sound judgement and a collaborative approach to help us maintain high standards and strengthen our reputation as an Employer of Choice. About the Role Reporting to the Employee Relations and Compliance Manager, you will: Provide a high quality, customer focused people service across designated areas of the organisation. Coach and support managers on a wide range of employee relations issues. Manage your own ER caseload, taking a proactive, solutions focused approach. Support investigations into ER matters, helping to minimise risk and ensure fair, consistent outcomes. Promote our values of Safety, Integrity, Inclusivity and Learning in everything you do. Work flexibly across the People and Culture team to ensure a consistent, high quality service. You'll be a trusted partner who helps create a positive employee experience and contributes to a healthy, supportive workplace culture. About You We're looking for someone who brings: Significant experience in employee relations, including managing sensitive and complex cases. Confidence working with trade unions and supporting formal investigations. A strong understanding of employment legislation and best practice. The ability to build effective relationships, influence outcomes and coach managers. Excellent judgement, professionalism and a calm, balanced approach. Strong organisational skills and the ability to manage competing priorities. Good IT skills, including Microsoft Office and HR systems. CIPD qualification or equivalent relevant experience. Experience delivering a high quality, customer focused HR service. Experience supporting policy development and implementation. Ideally, experience supervising or developing others. Stage Timeline Advert closes - Monday 27th April 2026 at 09:00am Notification of shortlist - W/C 27th April 2026 Interview - Thursday 7th May 2026 Please note these dates may be subject to change How to Apply Please complete our online application form and submit a supporting statement (maximum 1000 words) demonstrating how you meet the criteria in the job description and person specification. Further information about the Service can be found at or via our social media channels. For an informal discussion about the role, please contact the Head of People and Culture at , or the Employee Relations and Compliance Manager,
Apr 06, 2026
Full time
People Partner - Tyne & Wear Fire and Rescue Service We're looking for an enthusiastic and proactive People Partner to join our People and Culture team. This is a key role that directly supports our commitment to create a positive, fair and supportive working environment across Tyne and Wear Fire and Rescue Service. As a People Partner, you'll play a vital part in ensuring our managers feel confident and supported in handling employee relations matters. You'll bring expertise, sound judgement and a collaborative approach to help us maintain high standards and strengthen our reputation as an Employer of Choice. About the Role Reporting to the Employee Relations and Compliance Manager, you will: Provide a high quality, customer focused people service across designated areas of the organisation. Coach and support managers on a wide range of employee relations issues. Manage your own ER caseload, taking a proactive, solutions focused approach. Support investigations into ER matters, helping to minimise risk and ensure fair, consistent outcomes. Promote our values of Safety, Integrity, Inclusivity and Learning in everything you do. Work flexibly across the People and Culture team to ensure a consistent, high quality service. You'll be a trusted partner who helps create a positive employee experience and contributes to a healthy, supportive workplace culture. About You We're looking for someone who brings: Significant experience in employee relations, including managing sensitive and complex cases. Confidence working with trade unions and supporting formal investigations. A strong understanding of employment legislation and best practice. The ability to build effective relationships, influence outcomes and coach managers. Excellent judgement, professionalism and a calm, balanced approach. Strong organisational skills and the ability to manage competing priorities. Good IT skills, including Microsoft Office and HR systems. CIPD qualification or equivalent relevant experience. Experience delivering a high quality, customer focused HR service. Experience supporting policy development and implementation. Ideally, experience supervising or developing others. Stage Timeline Advert closes - Monday 27th April 2026 at 09:00am Notification of shortlist - W/C 27th April 2026 Interview - Thursday 7th May 2026 Please note these dates may be subject to change How to Apply Please complete our online application form and submit a supporting statement (maximum 1000 words) demonstrating how you meet the criteria in the job description and person specification. Further information about the Service can be found at or via our social media channels. For an informal discussion about the role, please contact the Head of People and Culture at , or the Employee Relations and Compliance Manager,
Are you an experienced Claims Manager with a background in clinical negligence or personal injury? Join NHS Resolution and use your expertise to proactively manage claims from commencement to conclusion, helping to achieve fair outcomes and support learning across the NHS. Main duties of the job What you'll be doing In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion. About us Who we are We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives. Job responsibilities The opportunity Are you an experienced Claims Manager with a background in clinical negligence or personal injury? Join NHS Resolution and use your expertise to proactively manage claims from commencement to conclusion, helping to achieve fair outcomes and support learning across the NHS. What youll be doing In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion. What were looking for In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include: An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area). Evidence and ability of managing a large caseload within strict time limits and conflicting priorities. Ability to engender trust, develop and maintain constructive relationships with external organisations Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Excellent verbal and written communication skills. Ability to focus on continuous service improvement and innovation. What we offer in return Competitive salary and benefits package We are a committed flexible and family-friendly working organisation. Opportunities for career growth and development Collaborative and innovative work environment Work in a progressive environment towards data-driven strategies A commitment to diversity, equality, and inclusion Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements When joining the NHS family, there are a wealth of savings, discounts, and support you will be able to access 24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers Blue Light card, a discount service for the emergency services and the NHS Cycle to work scheme Season ticket loan scheme At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve. Additional information Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements. If you use AI to assist with any part of your application, please clearly indicate where it was used. We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests. Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign. Person Specification Qualifications Degree level or equivalent Recognised Post Graduate qualification or equivalent skills and experience Insurance/legal/medical or other professional qualification Insurance/legal/medical or other professional qualification Experience An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area). Evidence and ability of managing a large caseload within strict time limits and conflicting priorities. Ability to engender trust, develop and maintain constructive relationships with external organisations Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Excellent verbal and written communication skills. N/A Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 06, 2026
Full time
Are you an experienced Claims Manager with a background in clinical negligence or personal injury? Join NHS Resolution and use your expertise to proactively manage claims from commencement to conclusion, helping to achieve fair outcomes and support learning across the NHS. Main duties of the job What you'll be doing In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion. About us Who we are We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives. Job responsibilities The opportunity Are you an experienced Claims Manager with a background in clinical negligence or personal injury? Join NHS Resolution and use your expertise to proactively manage claims from commencement to conclusion, helping to achieve fair outcomes and support learning across the NHS. What youll be doing In this role, you will take end-to-end ownership of a varied portfolio of complex and non-complex clinical claims on behalf of Trusts, GPs and NHS England. You will drive investigations, assess liability and quantum, and negotiate with claimant representatives and stakeholders to bring cases to a timely and robust conclusion. What were looking for In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include: An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area). Evidence and ability of managing a large caseload within strict time limits and conflicting priorities. Ability to engender trust, develop and maintain constructive relationships with external organisations Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Excellent verbal and written communication skills. Ability to focus on continuous service improvement and innovation. What we offer in return Competitive salary and benefits package We are a committed flexible and family-friendly working organisation. Opportunities for career growth and development Collaborative and innovative work environment Work in a progressive environment towards data-driven strategies A commitment to diversity, equality, and inclusion Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements When joining the NHS family, there are a wealth of savings, discounts, and support you will be able to access 24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers Blue Light card, a discount service for the emergency services and the NHS Cycle to work scheme Season ticket loan scheme At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve. Additional information Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements. If you use AI to assist with any part of your application, please clearly indicate where it was used. We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests. Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign. Person Specification Qualifications Degree level or equivalent Recognised Post Graduate qualification or equivalent skills and experience Insurance/legal/medical or other professional qualification Insurance/legal/medical or other professional qualification Experience An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area). Evidence and ability of managing a large caseload within strict time limits and conflicting priorities. Ability to engender trust, develop and maintain constructive relationships with external organisations Ability to work as a team member and collaboratively with other teams. Exceptional customer focus and awareness. Excellent verbal and written communication skills. N/A Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
We would like to share an exciting opportunity that has arisen within the Clinical Networked Services division. We would like to receive interest from an experienced manager looking to join this progressive division as a Band 5 Support Manager under a 6-month fixed term post. The successful applicant will play a pivotal role in helping to run a busy department which has recently undergone massive change with two departments becoming integrated with one another, bringing about new ways of working for management and clinicians as well as a new management structure for administration staff. Main duties of the job The post holders' duties will be varied and will include responsibility for the line management of some B2/B3 staff, preparation for and attendance at some of the trust's performance meetings, ordering office stationery and supplies, assisting with shortlisting and interviews for the department and will deputise for the Assistant service manager where appropriate. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities DUTIES AND RESPONSIBILITIES Be able to manage own workload in a fast-paced office environment where the workload and work patterns are often unpredictable. Act as the first point of contact for medical, nursing and clerical / secretarial staff in the resolution of admin queries and problems. Where such issues cannot be resolved, escalate these appropriately to the Assistant Service Managers/Service Managers in a timely manner. Works within defined SOPs, protocol and policies but has autonomy to plan and manage their own workload. Have excellent planning and organisational skills to be responsible for workload planning and delegation for all administrative staff. This will require adjustment of plans to cope with changing demands as well as staffing issues. You will use and trust systems such as Epro to implement action plans to resolve workload inequalities generated through service developments / changes to work practice. Develops information systems to enable and improve the working practices within the department. Required to oversee changes to working practice and implement projects which will require the development of plans to ensure deadlines are met. These projects could be complex in nature and require adjustment as the process develops. Working in conjunction with the Assistant Service Manager for admin staff recruitment and selection in accordance Trust Recruitment Policy. Line management responsibility for a number of staff with responsibility for the management of annual performance development reviews, work allocation and conduct and capability matters for all administrative and clerical staff within the department. Co-ordinate staff absence and record attendance - Co-ordinate and sanction annual leave for all staff under your hierarchy, ensuring adequate cover is maintained. Conduct return to work interviews on staff returning to work following sickness leave. Be able to deal with complex information where negotiation and cooperation is needed such as when dealing with other NHS organisations and/or departments. Contribute to the regular review of working practices, offer feedback on existing processes, and contribute ideas for the development of new ways of working. Review policy and highlight and implement any changes necessary. Use developed analytical skills to review performance data and identify issues which need to be addressed and make judgements on the correct course of action where there may be more than one possible option. Responsible for the induction and training of new staff, and using the Trust ESR system to identify ongoing training needs of administrative and secretarial staff within the Division. Use NHS Supply Chain to manage the requisition of supplies for the administration service, ensuring adequate levels are always maintained and responsible for reporting on supplies to the budget holder (Assistant Service Manager). Ensure all admin staff are up to date with their essential training and attend mandatory training sessions where necessary. Develop and implement systems for monitoring and reviewing attendance. Ensure all staff are aware of and adhere to existing, updated and new Trust policy and procedure. Attend risk management training and undertake risk assessment audits as required. Respond to PALS concerns and Complaints and suggest any appropriate action. Implement required changes in collaboration with the Assistant Service Manager and Service Manager Investigate and respond to incidents raised on the trust Datix reporting system and suggest any appropriate action. Implement required changes in collaboration with the Assistant Service Manager and Service Manager Deputise for Assistant Service Managers as necessary. Act in line with the Christie behaviours, to provide effective leadership and motivation to all admin staff, creating a positive working environment in which staff are valued and respected. Ensure effective systems of communication are implemented within the specialty / department and operate at all times. Establish and chair regular admin staff meetings, ensuring staff have a formal route to raise issues and receive information. Working with the Assistant Service Manager in identifying and managing all issues relating to staff performance in accordance with Trust policy. Seek guidance and support from Human Resources and Occupational Health as required. Strong analytical skills will be required to assist with monitoring information from 104/62 day and 18 week cancer pathways and prioritise and oversee any actions required from the team to ensure these targets are met. ADDITIONAL REQUIREMENTS Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and Procedures. To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification Person Specification Qualifications Degree Level or equivalent experience Experience Office management and supervisory experience Proficient in all aspects of Microsoft Office 2000 Adept at managing a busy and diverse workload Very good office administration skills Working knowledge of NHS performance targets, i.e. 18 weeks Skills Excellent verbal and written skills Frequent requirement for concentration whilst work pattern is unpredictable Able to work autonomously as well as part of a team Able to prioritise work and meet deadlines Manages difficult and often emotional staffing matters. Very well organised Personable Enthusiastic, calm and confident Willingness to develop the role Proactive Professional and confidential manner Proven interpersonal and communication skills to work with clinical and management colleagues at all levels across the organisation Knowledge Knowledge of methods for managing a group of staff Knowledge of clinical governance Knowledge across a range of clinical areas, the NHS and changes within it. Values Ability to demonstrate the organisational values and behaviours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £32,073 to £39,043 a yearPer annum, Pro rata
Apr 06, 2026
Full time
We would like to share an exciting opportunity that has arisen within the Clinical Networked Services division. We would like to receive interest from an experienced manager looking to join this progressive division as a Band 5 Support Manager under a 6-month fixed term post. The successful applicant will play a pivotal role in helping to run a busy department which has recently undergone massive change with two departments becoming integrated with one another, bringing about new ways of working for management and clinicians as well as a new management structure for administration staff. Main duties of the job The post holders' duties will be varied and will include responsibility for the line management of some B2/B3 staff, preparation for and attendance at some of the trust's performance meetings, ordering office stationery and supplies, assisting with shortlisting and interviews for the department and will deputise for the Assistant service manager where appropriate. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities DUTIES AND RESPONSIBILITIES Be able to manage own workload in a fast-paced office environment where the workload and work patterns are often unpredictable. Act as the first point of contact for medical, nursing and clerical / secretarial staff in the resolution of admin queries and problems. Where such issues cannot be resolved, escalate these appropriately to the Assistant Service Managers/Service Managers in a timely manner. Works within defined SOPs, protocol and policies but has autonomy to plan and manage their own workload. Have excellent planning and organisational skills to be responsible for workload planning and delegation for all administrative staff. This will require adjustment of plans to cope with changing demands as well as staffing issues. You will use and trust systems such as Epro to implement action plans to resolve workload inequalities generated through service developments / changes to work practice. Develops information systems to enable and improve the working practices within the department. Required to oversee changes to working practice and implement projects which will require the development of plans to ensure deadlines are met. These projects could be complex in nature and require adjustment as the process develops. Working in conjunction with the Assistant Service Manager for admin staff recruitment and selection in accordance Trust Recruitment Policy. Line management responsibility for a number of staff with responsibility for the management of annual performance development reviews, work allocation and conduct and capability matters for all administrative and clerical staff within the department. Co-ordinate staff absence and record attendance - Co-ordinate and sanction annual leave for all staff under your hierarchy, ensuring adequate cover is maintained. Conduct return to work interviews on staff returning to work following sickness leave. Be able to deal with complex information where negotiation and cooperation is needed such as when dealing with other NHS organisations and/or departments. Contribute to the regular review of working practices, offer feedback on existing processes, and contribute ideas for the development of new ways of working. Review policy and highlight and implement any changes necessary. Use developed analytical skills to review performance data and identify issues which need to be addressed and make judgements on the correct course of action where there may be more than one possible option. Responsible for the induction and training of new staff, and using the Trust ESR system to identify ongoing training needs of administrative and secretarial staff within the Division. Use NHS Supply Chain to manage the requisition of supplies for the administration service, ensuring adequate levels are always maintained and responsible for reporting on supplies to the budget holder (Assistant Service Manager). Ensure all admin staff are up to date with their essential training and attend mandatory training sessions where necessary. Develop and implement systems for monitoring and reviewing attendance. Ensure all staff are aware of and adhere to existing, updated and new Trust policy and procedure. Attend risk management training and undertake risk assessment audits as required. Respond to PALS concerns and Complaints and suggest any appropriate action. Implement required changes in collaboration with the Assistant Service Manager and Service Manager Investigate and respond to incidents raised on the trust Datix reporting system and suggest any appropriate action. Implement required changes in collaboration with the Assistant Service Manager and Service Manager Deputise for Assistant Service Managers as necessary. Act in line with the Christie behaviours, to provide effective leadership and motivation to all admin staff, creating a positive working environment in which staff are valued and respected. Ensure effective systems of communication are implemented within the specialty / department and operate at all times. Establish and chair regular admin staff meetings, ensuring staff have a formal route to raise issues and receive information. Working with the Assistant Service Manager in identifying and managing all issues relating to staff performance in accordance with Trust policy. Seek guidance and support from Human Resources and Occupational Health as required. Strong analytical skills will be required to assist with monitoring information from 104/62 day and 18 week cancer pathways and prioritise and oversee any actions required from the team to ensure these targets are met. ADDITIONAL REQUIREMENTS Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and Procedures. To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification Person Specification Qualifications Degree Level or equivalent experience Experience Office management and supervisory experience Proficient in all aspects of Microsoft Office 2000 Adept at managing a busy and diverse workload Very good office administration skills Working knowledge of NHS performance targets, i.e. 18 weeks Skills Excellent verbal and written skills Frequent requirement for concentration whilst work pattern is unpredictable Able to work autonomously as well as part of a team Able to prioritise work and meet deadlines Manages difficult and often emotional staffing matters. Very well organised Personable Enthusiastic, calm and confident Willingness to develop the role Proactive Professional and confidential manner Proven interpersonal and communication skills to work with clinical and management colleagues at all levels across the organisation Knowledge Knowledge of methods for managing a group of staff Knowledge of clinical governance Knowledge across a range of clinical areas, the NHS and changes within it. Values Ability to demonstrate the organisational values and behaviours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £32,073 to £39,043 a yearPer annum, Pro rata
Resourcing Partner University Hospitals Sussex NHS Foundation Trust (279) The closing date is 19 April 2026 We are looking for a highly experienced and driven talent acquisition professional to join our friendly team at Worthing Hospital on a 12 month fixed term opportunity. To succeed in this exciting new role you will need to demonstrate a track record of in house resourcing, ideally in a healthcare setting. Your role will be to partner with managers to support their recruitment needs including drafting adverts, managing advertising and social media campaigns and coordinating assessment processes. You will also develop competency and values based interview frameworks and develop healthily candidate pipelines for key roles including Healthcare Assistant, Registered Nurse and Allied Healthcare Professionals. You will work closely with the Head of Resourcing to ensure that our processes are candidate and manager centric and coach team members to develop TA capacity. The post holder will coordinate senior recruitment campaigns and act as a subject matter expert, building strong relationships with internal and external stakeholders. A high standard of written English will be required as the successful candidate will regularly draft adverts, develop interview questions and write committee papers. Visibility is vital in this role, therefore we are looking for someone on a full time basis, 4 days onsite and 1 day working from home. Main duties of the job Coach and develop team members ensuring that there is internal knowledge and capacity to meet the needs of UHSussex. Ensure high standards of performance management, identifying learning needs and support as necessary. Participate in regular one to one meetings with the Head of Resourcing. In conjunction with the Head of Resourcing, lead and execute the recruitment strategy for UHSussex. Act as a trusted advisor to hiring managers, shaping the talent acquisition strategy. Develop innovative sourcing strategies to attract diverse talent, utilising various channels. Collaborate with marketing and communications teams to enhance the employer brand. Collaborate with colleagues in the people directorate to determine medium to long term talent requirements and skill shortages, developing appropriate strategic resourcing solutions in response. Lead the development of direct sourcing strategies in conjunction with the Head of Resourcing and Director of HR Operations, this may include direct approaches and headhunting. Design, deliver and evaluate online and face to face line manager recruitment. Develop resourcing policy and strategies with EDI at their core. Support the development of job descriptions ensuring that these have been evaluated prior to advertising. For further information, please see the attached Job Description and Personal Specification. About us At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route however sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds (£25000), and any role specific criteria. Job responsibilities Please see attached Job Description and Personal Specification for more details of the role and the main responsibilities. Person Specification Qualifications Educated to HR/business degree level or equivalent academic standard or professional experience CIPD qualified/accredited or equivalent level of professional experience. Evidence of post qualifying and continuing professional development. GCSE C grade or above in English. Masters degree or equivalent level of experience in an HR related subject. Experience Extensive experience of talent acquisition. Previous experience of in house resourcing as a resourcing advisor or manager in a fast paced challenging environment. Experience of leading and developing people. Experience of leading innovation and Healthcare resourcing experience gained in the public or private sector with Selection/competency based interviewing improvement. Skills and Knowledge High standard of written English with the ability to produce professional adverts, draft papers and job descriptions. Well developed interpersonal, influencing and persuading skills. Ability to gain credibility and establish positive relationships at all levels. Ability to manage conflicting priorities. Ability to manage a varied and unpredictable workload. Ability to interpret and analyse complex information. Knowledge of NHS terms and conditions of service. Understanding of UK immigration law and work permit regulations. Knowledge of NHS Employment Check Standards. Knowledge of agency frameworks and regulations. Good knowledge of HR processes. Analytical mindset with experience using data to inform recruitment strategies. Equality, Diversity, and Inclusion Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name University Hospitals Sussex NHS Foundation Trust (279)
Apr 06, 2026
Full time
Resourcing Partner University Hospitals Sussex NHS Foundation Trust (279) The closing date is 19 April 2026 We are looking for a highly experienced and driven talent acquisition professional to join our friendly team at Worthing Hospital on a 12 month fixed term opportunity. To succeed in this exciting new role you will need to demonstrate a track record of in house resourcing, ideally in a healthcare setting. Your role will be to partner with managers to support their recruitment needs including drafting adverts, managing advertising and social media campaigns and coordinating assessment processes. You will also develop competency and values based interview frameworks and develop healthily candidate pipelines for key roles including Healthcare Assistant, Registered Nurse and Allied Healthcare Professionals. You will work closely with the Head of Resourcing to ensure that our processes are candidate and manager centric and coach team members to develop TA capacity. The post holder will coordinate senior recruitment campaigns and act as a subject matter expert, building strong relationships with internal and external stakeholders. A high standard of written English will be required as the successful candidate will regularly draft adverts, develop interview questions and write committee papers. Visibility is vital in this role, therefore we are looking for someone on a full time basis, 4 days onsite and 1 day working from home. Main duties of the job Coach and develop team members ensuring that there is internal knowledge and capacity to meet the needs of UHSussex. Ensure high standards of performance management, identifying learning needs and support as necessary. Participate in regular one to one meetings with the Head of Resourcing. In conjunction with the Head of Resourcing, lead and execute the recruitment strategy for UHSussex. Act as a trusted advisor to hiring managers, shaping the talent acquisition strategy. Develop innovative sourcing strategies to attract diverse talent, utilising various channels. Collaborate with marketing and communications teams to enhance the employer brand. Collaborate with colleagues in the people directorate to determine medium to long term talent requirements and skill shortages, developing appropriate strategic resourcing solutions in response. Lead the development of direct sourcing strategies in conjunction with the Head of Resourcing and Director of HR Operations, this may include direct approaches and headhunting. Design, deliver and evaluate online and face to face line manager recruitment. Develop resourcing policy and strategies with EDI at their core. Support the development of job descriptions ensuring that these have been evaluated prior to advertising. For further information, please see the attached Job Description and Personal Specification. About us At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route however sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds (£25000), and any role specific criteria. Job responsibilities Please see attached Job Description and Personal Specification for more details of the role and the main responsibilities. Person Specification Qualifications Educated to HR/business degree level or equivalent academic standard or professional experience CIPD qualified/accredited or equivalent level of professional experience. Evidence of post qualifying and continuing professional development. GCSE C grade or above in English. Masters degree or equivalent level of experience in an HR related subject. Experience Extensive experience of talent acquisition. Previous experience of in house resourcing as a resourcing advisor or manager in a fast paced challenging environment. Experience of leading and developing people. Experience of leading innovation and Healthcare resourcing experience gained in the public or private sector with Selection/competency based interviewing improvement. Skills and Knowledge High standard of written English with the ability to produce professional adverts, draft papers and job descriptions. Well developed interpersonal, influencing and persuading skills. Ability to gain credibility and establish positive relationships at all levels. Ability to manage conflicting priorities. Ability to manage a varied and unpredictable workload. Ability to interpret and analyse complex information. Knowledge of NHS terms and conditions of service. Understanding of UK immigration law and work permit regulations. Knowledge of NHS Employment Check Standards. Knowledge of agency frameworks and regulations. Good knowledge of HR processes. Analytical mindset with experience using data to inform recruitment strategies. Equality, Diversity, and Inclusion Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name University Hospitals Sussex NHS Foundation Trust (279)
Head of Operations The closing date is 16 April 2026. MET is recruiting for the second of two new Head of Operations positions, responsible for critical remits within our newly merged division. We are seeking a highly organised, experienced, and dynamic leader to head up the operational delivery of our Integrated Care group. The Integrated Care group is responsible for delivering the division's elective operating plan, including RTT and DM01 performance of large medical specialty services across 3 sites. These specialties also provide crucial non-elective and acute ward care on the Northwick Park and Ealing Hospital sites and are therefore accountable for delivering timely in-patient care which responsibly progresses care and timely discharge, through one of the busiest non-elective trusts in the country. Successful candidates will deliver trust-wide recovery and transformation programmes, developing staff through training and ensuring performance accountability. As people leaders, our Heads of Operations will be excellent communicators, maximise staff engagement, deploy resources efficiently, and ensure divisional objectives are delivered through General Managers and their teams. The Head of Operations will build strong relationships with stakeholders at all levels, represent the Trust in sensitive situations, and keep abreast of policy and regulatory changes. Main duties of the job The Post holder will deputise for the Divisional Director of Operations as required. Under the Divisional Director of Operations leadership, the Care Group Head of Operations will: Work collaboratively with the Care Group Head of Nursing and Care Group Clinical Lead Work with the Divisional management team in driving forward directorate wide programmes of work and service direction. Support with bringing together divisional and corporate recovery plans aligned to short and large term objectives. Communicate complex concepts to a range of staff groups and clinicians and effectively negotiate barriers to change to ensure plans are delivered to timeframes and expectations. Work in collaboration with the Divisional Director of Operations to shape and implement the corporate objectives for the Trust. Work with the directorates on large strategic business cases related to recovery and service change, ensuring that the costs, benefits, risks and income and expenditure of such schemes are fully understood and prepared for presentation to the relevant committee for approval prior to commencement. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Job responsibilities For full role duties and responsibilities please see the attached Job Description and Person Specification. Person Specification Education/ Qualifications Educated to master's level in a relevant area or equivalent experience. Evidence of post-qualifying and continuing professional development Expert and relevant knowledge gained through further post qualification specialist training or experience Knowledge & Experience Substantial experience in a senior leadership role in a large NHS organisation Experience of developing and delivering large scale operational improvement and trust-wide efficiency programmes Strong background in operational management with proven track record of delivery across a range of specialities/services Strong background in financial and analytical management demonstrating an understanding of current NHS structures and key policies affecting it. In-depth understanding of current NHS plans and strategies and how to implement them. Experience in delivering transformational change at a large scale. Evidence of translating complex concepts into key messages and writing clear reports and presentations Evidence of presenting complex concepts to different audiences and assured messages are received. Experience in working closely with clinical teams to develop and implement improvement opportunities. Substantial experience of managing teams at all levels including those from a range of clinical disciplines Skills, Abilities, and Attributes Ability to manage successful and sustainable improvement delivery during a period of change and transition. Experience in making and advising on complex decisions involving financial and operational risk and sensitivities up to and including Board level Ability to influence and persuade others, creating successful and effective working relationships through strong, positive, professional interpersonal skills and excellent written and oral communication skills. Outstanding organisational skills with an ability to prioritise, be flexible and always ensure that high quality, timely work is produced by yourself and those you manage. Ability to offer expert opinion and judgement on a range of operational management scenarios. Ability to provide advice and support across all disciplines clinical and non clinical. Ability to provide and receive, convey, and present highly complex, sensitive and/or contentious concepts to large groups, responding openly to questions to ensure full understanding and engagement, and dealing effectively with hostile or emotional responses. Ability to interpret qualitative and quantitative data from a wide range of sources internal and external and present it so it is understood by all audiences. Demonstrate sound judgement in the absence of clear guidelines or precedent. Ability to act with minimal guidance and set goals and standards for others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. London North West University Healthcare NHS Trust £100,493 to £114,951 a yearPer annum including HCAS + Silver On-Call Allowance
Apr 06, 2026
Full time
Head of Operations The closing date is 16 April 2026. MET is recruiting for the second of two new Head of Operations positions, responsible for critical remits within our newly merged division. We are seeking a highly organised, experienced, and dynamic leader to head up the operational delivery of our Integrated Care group. The Integrated Care group is responsible for delivering the division's elective operating plan, including RTT and DM01 performance of large medical specialty services across 3 sites. These specialties also provide crucial non-elective and acute ward care on the Northwick Park and Ealing Hospital sites and are therefore accountable for delivering timely in-patient care which responsibly progresses care and timely discharge, through one of the busiest non-elective trusts in the country. Successful candidates will deliver trust-wide recovery and transformation programmes, developing staff through training and ensuring performance accountability. As people leaders, our Heads of Operations will be excellent communicators, maximise staff engagement, deploy resources efficiently, and ensure divisional objectives are delivered through General Managers and their teams. The Head of Operations will build strong relationships with stakeholders at all levels, represent the Trust in sensitive situations, and keep abreast of policy and regulatory changes. Main duties of the job The Post holder will deputise for the Divisional Director of Operations as required. Under the Divisional Director of Operations leadership, the Care Group Head of Operations will: Work collaboratively with the Care Group Head of Nursing and Care Group Clinical Lead Work with the Divisional management team in driving forward directorate wide programmes of work and service direction. Support with bringing together divisional and corporate recovery plans aligned to short and large term objectives. Communicate complex concepts to a range of staff groups and clinicians and effectively negotiate barriers to change to ensure plans are delivered to timeframes and expectations. Work in collaboration with the Divisional Director of Operations to shape and implement the corporate objectives for the Trust. Work with the directorates on large strategic business cases related to recovery and service change, ensuring that the costs, benefits, risks and income and expenditure of such schemes are fully understood and prepared for presentation to the relevant committee for approval prior to commencement. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Job responsibilities For full role duties and responsibilities please see the attached Job Description and Person Specification. Person Specification Education/ Qualifications Educated to master's level in a relevant area or equivalent experience. Evidence of post-qualifying and continuing professional development Expert and relevant knowledge gained through further post qualification specialist training or experience Knowledge & Experience Substantial experience in a senior leadership role in a large NHS organisation Experience of developing and delivering large scale operational improvement and trust-wide efficiency programmes Strong background in operational management with proven track record of delivery across a range of specialities/services Strong background in financial and analytical management demonstrating an understanding of current NHS structures and key policies affecting it. In-depth understanding of current NHS plans and strategies and how to implement them. Experience in delivering transformational change at a large scale. Evidence of translating complex concepts into key messages and writing clear reports and presentations Evidence of presenting complex concepts to different audiences and assured messages are received. Experience in working closely with clinical teams to develop and implement improvement opportunities. Substantial experience of managing teams at all levels including those from a range of clinical disciplines Skills, Abilities, and Attributes Ability to manage successful and sustainable improvement delivery during a period of change and transition. Experience in making and advising on complex decisions involving financial and operational risk and sensitivities up to and including Board level Ability to influence and persuade others, creating successful and effective working relationships through strong, positive, professional interpersonal skills and excellent written and oral communication skills. Outstanding organisational skills with an ability to prioritise, be flexible and always ensure that high quality, timely work is produced by yourself and those you manage. Ability to offer expert opinion and judgement on a range of operational management scenarios. Ability to provide advice and support across all disciplines clinical and non clinical. Ability to provide and receive, convey, and present highly complex, sensitive and/or contentious concepts to large groups, responding openly to questions to ensure full understanding and engagement, and dealing effectively with hostile or emotional responses. Ability to interpret qualitative and quantitative data from a wide range of sources internal and external and present it so it is understood by all audiences. Demonstrate sound judgement in the absence of clear guidelines or precedent. Ability to act with minimal guidance and set goals and standards for others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. London North West University Healthcare NHS Trust £100,493 to £114,951 a yearPer annum including HCAS + Silver On-Call Allowance
Mersey and West Lancashire Teaching Hospitals NHS Trust Appointments/Call Centre Officer The closing date is 09 April 2026 An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co-ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co-ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator. Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently Order interpreters for patients attending outpatient clinics by e-mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e-mail. Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates Set up and amendments of clinic schedules on PAS system Training/mentoring of staff on all roles within the Appointments Department To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Person Specification Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience Knowledge & Experience Call Centre experience Excellent IT skills with knowledge and experience of Microsoft office products Previous clerical experience Previous NHS experience Knowledge of medical terminology Experience of mentoring and training staff Skills Word Processing Skills Self-motivated and able to work with limited supervision Ability to use own initiative and respond to new challenges Ability to manage/prioritise own workload Ability to accurately maintain computerise and manual systems Ability to work as part of a team Ability to mentor and train staff Excellent interpersonal skills . click apply for full job details
Apr 06, 2026
Full time
Mersey and West Lancashire Teaching Hospitals NHS Trust Appointments/Call Centre Officer The closing date is 09 April 2026 An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co-ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co-ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator. Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently Order interpreters for patients attending outpatient clinics by e-mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e-mail. Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates Set up and amendments of clinic schedules on PAS system Training/mentoring of staff on all roles within the Appointments Department To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Person Specification Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience Knowledge & Experience Call Centre experience Excellent IT skills with knowledge and experience of Microsoft office products Previous clerical experience Previous NHS experience Knowledge of medical terminology Experience of mentoring and training staff Skills Word Processing Skills Self-motivated and able to work with limited supervision Ability to use own initiative and respond to new challenges Ability to manage/prioritise own workload Ability to accurately maintain computerise and manual systems Ability to work as part of a team Ability to mentor and train staff Excellent interpersonal skills . click apply for full job details
We are seeking an experienced, values-driven and highly credible Deputy Chief People Officer to play a pivotal role in leading and transforming our People function within a large, complex NHS organisation. Reporting directly to the Chief People Officer, this role provides strategic and operational leadership across all aspects of workforce delivery, supporting the Trust's ambition to deliver outstanding care through an exceptional, engaged and inclusive workforce. This is a senior executive opportunity for an individual who brings deep expertise in people strategy, employee and industrial relations, and system-wide collaboration, and who is motivated by making a tangible difference for staff and patients. Main duties of the job Lead the operational delivery of the Trust's People Strategy, ensuring it translates into effective, simple and impactful people practices. Be the principal operational lead for People Services, ensuring high performance, consistency and quality in day to day people delivery. Provide expert leadership on highly complex employee and industrial relations matters, advising the Chief People Officer, Chief Executive, Chair and Board. Drive the digital transformation of People Services, improving access, efficiency and colleague experience through 24/7 solutions. Lead the ongoing development of the People Improvement Framework, triangulating people, financial and clinical performance. Deputise for the Chief People Officer at local, regional and national forums, including Board and system level meetings. Work closely with executive colleagues, including Finance and Operations, to ensure workforce plans are accurate, affordable and deliverable. Ensure the People function is continuously inspection ready and compliant with national standards and regulatory requirements. Foster strong, constructive partnership working with trade unions, professional bodies and system partners. Provide compelling leadership to senior people professionals, developing talent, building succession and modelling compassionate, inclusive leadership. Participate in the Executive On Call rota. About us Why Join Us? This is a rare opportunity to: Shape the future of the People function at scale. Influence organisational culture, leadership capability and colleague experience. Work as part of a committed, values led executive team. Make a meaningful impact on patient care through excellent people leadership. Job responsibilities JOB PURPOSE/SUMMARY To lead transformation of the People Function at operational level, ensuring resources are maximised and policies, processes, systems and working practices are transferred to simple, effective and easy to follow practices and actions. To lead highly complex Employee Relations and Industrial Relations issues at Director level, advising the Chief People Officer (CPO), Chief Executive and Chair. To lead the operational activity to achieve the Trust's people strategy. To further develop the People Improvement Framework and triangulation of performance across people, finance and clinical areas. To be the principal lead for the performance of the People Function and day to day delivery of a trusted people service to LTHT. To deputise when necessary for the CPO at local, regional and national events and committees including Board, IQIG meetings. To lead operational activity to align education and learning across LTHT. To lead the digitalisation of People Services providing 24/7 services to colleagues. To participate in Executive On Call duties. To work in partnership with Deputies across the Trust, collaborating on key issues in relation to regulatory compliance and responses. To continuously prepare and embed practices across the People Function ensuring readiness for external inspections including CQC, SEQOHS etc. To work directly with the Deputy Finance Director to ensure clear, accurate progress against the workforce plan and achieve workforce plan at Director level. To ensure timely and accurate responses to national compliance. To mentor and coach leaders and managers reporting to this post. To prepare career pathways within the People Function to ensure a clear succession plan for service level capacity and capability. To work with the Director of Organisational Development and Inclusion in developing an ongoing programme of engagement and improvement across the People Function, including leadership programme, monthly briefings, quarterly focus groups and annual away days. OD/HRBPs work with Director of Organisational Development and Inclusion to develop an HRBP and ODBP Target Operating Model and, in doing so, provide a holistic service to LTHT. To identify and operationalise employment law changes into everyday practices, providing Board level training and development. To ensure People Function priorities and associated activity are delivered in a timely, collaborative way. Principal duties & areas of responsibility Strategy, Policy and Planning The Deputy Chief People Officer provides senior leadership with responsibility for the execution and evaluation of the Trust's people strategy and associated initiatives. The role will provide substantial expertise in accomplishing people related objectives while contributing to broader organisational development efforts. Applying data driven analysis to detect patterns, assess potential risks, and formulate effective solutions. Proficiency in gathering, managing and interpreting workforce data and statistical information is essential to provide valuable insights at tactical, operational and strategic levels. Provide thorough support and strategic counsel to senior stakeholders, such as the CPO and Executive Directors, to facilitate the identification and advancement of productivity and efficiency initiatives. Maintain the organisation's commitment to people practices according to national, regional and local policies and legislation. Provide leadership in executing initiatives that are consistent with the People Strategy, ensuring all actions are informed by comprehensive stakeholder engagement. Employee Relations and Governance Operate within governance frameworks to ensure robust decision making and mentor People and OD team members to uphold these standards. Provide advice and support to the CPO, Chief Executive and other Executive Directors on highly complex employee relations or other workforce issues. Partnerships Maintain up to date knowledge of national policy developments, workforce strategies and best practices within the NHS and other sectors, ensuring that the people function continually adopts innovative approaches to people management. Engage cooperatively with trade unions and professional bodies to facilitate achievement of Trust business goals. Leadership and Team Management Attend and chair meetings as required on behalf of the CPO representing both the CPO and Trust when appropriate. Offer strategic leadership and guidance to team members through regular meetings to monitor operations, evaluate team performance, and identify opportunities for continuous service improvement. Actively solicit feedback regarding the contributions within the People and OD team highlighting effective practices and promptly addressing any areas of concern. Maintain systems to evaluate and review performance based on established workforce targets and performance indicators, taking corrective action as necessary. Foster supportive, equitable, and transparent culture that empowers all members of the Workforce to achieve established performance standards. Support the Chief People Officer as Deputy by assisting with the implementation of the people strategy through the development and execution of operational plans. Ensure that the People function operates proactively and provides influence. Supervise the operational efficiency of the People function, ensuring effective execution of work streams in accordance with strategic objectives. Promote ongoing improvement and learning within the People team to maintain its effectiveness in supporting clinical and corporate services. Provide professional leadership and guidance within the People team, implementing solutions and fostering continuous improvement to support transformational and cultural initiatives aligned with Trust strategies and objectives. Guide the formation and maintenance of an efficient and effective internal People function. Contribute to the achievement of the Trust Financial Plan, ensuring that the workforce is deployed as productively and efficiently as possible within the overall pay budget. Person Specification Skills and Behaviours Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams. Able to demonstrate a compassionate and inclusive leadership style. Able to challenge and promote new ways of working, encouraging a culture of care for others. Additional Criteria Resilience required to operate in a challenged environment. Able to travel to all sites and regionally and nationally as and when required. Flexible approach towards their role. Qualifications Educated to Masters level or equivalent experience, with additional in depth professional knowledge/training. . click apply for full job details
Apr 06, 2026
Full time
We are seeking an experienced, values-driven and highly credible Deputy Chief People Officer to play a pivotal role in leading and transforming our People function within a large, complex NHS organisation. Reporting directly to the Chief People Officer, this role provides strategic and operational leadership across all aspects of workforce delivery, supporting the Trust's ambition to deliver outstanding care through an exceptional, engaged and inclusive workforce. This is a senior executive opportunity for an individual who brings deep expertise in people strategy, employee and industrial relations, and system-wide collaboration, and who is motivated by making a tangible difference for staff and patients. Main duties of the job Lead the operational delivery of the Trust's People Strategy, ensuring it translates into effective, simple and impactful people practices. Be the principal operational lead for People Services, ensuring high performance, consistency and quality in day to day people delivery. Provide expert leadership on highly complex employee and industrial relations matters, advising the Chief People Officer, Chief Executive, Chair and Board. Drive the digital transformation of People Services, improving access, efficiency and colleague experience through 24/7 solutions. Lead the ongoing development of the People Improvement Framework, triangulating people, financial and clinical performance. Deputise for the Chief People Officer at local, regional and national forums, including Board and system level meetings. Work closely with executive colleagues, including Finance and Operations, to ensure workforce plans are accurate, affordable and deliverable. Ensure the People function is continuously inspection ready and compliant with national standards and regulatory requirements. Foster strong, constructive partnership working with trade unions, professional bodies and system partners. Provide compelling leadership to senior people professionals, developing talent, building succession and modelling compassionate, inclusive leadership. Participate in the Executive On Call rota. About us Why Join Us? This is a rare opportunity to: Shape the future of the People function at scale. Influence organisational culture, leadership capability and colleague experience. Work as part of a committed, values led executive team. Make a meaningful impact on patient care through excellent people leadership. Job responsibilities JOB PURPOSE/SUMMARY To lead transformation of the People Function at operational level, ensuring resources are maximised and policies, processes, systems and working practices are transferred to simple, effective and easy to follow practices and actions. To lead highly complex Employee Relations and Industrial Relations issues at Director level, advising the Chief People Officer (CPO), Chief Executive and Chair. To lead the operational activity to achieve the Trust's people strategy. To further develop the People Improvement Framework and triangulation of performance across people, finance and clinical areas. To be the principal lead for the performance of the People Function and day to day delivery of a trusted people service to LTHT. To deputise when necessary for the CPO at local, regional and national events and committees including Board, IQIG meetings. To lead operational activity to align education and learning across LTHT. To lead the digitalisation of People Services providing 24/7 services to colleagues. To participate in Executive On Call duties. To work in partnership with Deputies across the Trust, collaborating on key issues in relation to regulatory compliance and responses. To continuously prepare and embed practices across the People Function ensuring readiness for external inspections including CQC, SEQOHS etc. To work directly with the Deputy Finance Director to ensure clear, accurate progress against the workforce plan and achieve workforce plan at Director level. To ensure timely and accurate responses to national compliance. To mentor and coach leaders and managers reporting to this post. To prepare career pathways within the People Function to ensure a clear succession plan for service level capacity and capability. To work with the Director of Organisational Development and Inclusion in developing an ongoing programme of engagement and improvement across the People Function, including leadership programme, monthly briefings, quarterly focus groups and annual away days. OD/HRBPs work with Director of Organisational Development and Inclusion to develop an HRBP and ODBP Target Operating Model and, in doing so, provide a holistic service to LTHT. To identify and operationalise employment law changes into everyday practices, providing Board level training and development. To ensure People Function priorities and associated activity are delivered in a timely, collaborative way. Principal duties & areas of responsibility Strategy, Policy and Planning The Deputy Chief People Officer provides senior leadership with responsibility for the execution and evaluation of the Trust's people strategy and associated initiatives. The role will provide substantial expertise in accomplishing people related objectives while contributing to broader organisational development efforts. Applying data driven analysis to detect patterns, assess potential risks, and formulate effective solutions. Proficiency in gathering, managing and interpreting workforce data and statistical information is essential to provide valuable insights at tactical, operational and strategic levels. Provide thorough support and strategic counsel to senior stakeholders, such as the CPO and Executive Directors, to facilitate the identification and advancement of productivity and efficiency initiatives. Maintain the organisation's commitment to people practices according to national, regional and local policies and legislation. Provide leadership in executing initiatives that are consistent with the People Strategy, ensuring all actions are informed by comprehensive stakeholder engagement. Employee Relations and Governance Operate within governance frameworks to ensure robust decision making and mentor People and OD team members to uphold these standards. Provide advice and support to the CPO, Chief Executive and other Executive Directors on highly complex employee relations or other workforce issues. Partnerships Maintain up to date knowledge of national policy developments, workforce strategies and best practices within the NHS and other sectors, ensuring that the people function continually adopts innovative approaches to people management. Engage cooperatively with trade unions and professional bodies to facilitate achievement of Trust business goals. Leadership and Team Management Attend and chair meetings as required on behalf of the CPO representing both the CPO and Trust when appropriate. Offer strategic leadership and guidance to team members through regular meetings to monitor operations, evaluate team performance, and identify opportunities for continuous service improvement. Actively solicit feedback regarding the contributions within the People and OD team highlighting effective practices and promptly addressing any areas of concern. Maintain systems to evaluate and review performance based on established workforce targets and performance indicators, taking corrective action as necessary. Foster supportive, equitable, and transparent culture that empowers all members of the Workforce to achieve established performance standards. Support the Chief People Officer as Deputy by assisting with the implementation of the people strategy through the development and execution of operational plans. Ensure that the People function operates proactively and provides influence. Supervise the operational efficiency of the People function, ensuring effective execution of work streams in accordance with strategic objectives. Promote ongoing improvement and learning within the People team to maintain its effectiveness in supporting clinical and corporate services. Provide professional leadership and guidance within the People team, implementing solutions and fostering continuous improvement to support transformational and cultural initiatives aligned with Trust strategies and objectives. Guide the formation and maintenance of an efficient and effective internal People function. Contribute to the achievement of the Trust Financial Plan, ensuring that the workforce is deployed as productively and efficiently as possible within the overall pay budget. Person Specification Skills and Behaviours Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams. Able to demonstrate a compassionate and inclusive leadership style. Able to challenge and promote new ways of working, encouraging a culture of care for others. Additional Criteria Resilience required to operate in a challenged environment. Able to travel to all sites and regionally and nationally as and when required. Flexible approach towards their role. Qualifications Educated to Masters level or equivalent experience, with additional in depth professional knowledge/training. . click apply for full job details
Job Description Strictly Private and Confidential Overview Job Title: Quality Group Leader Location: Poole Reports to: Factory Technical Manager Purpose: To manage a small team of Quality Control Technicians. To support the business compliance with the group, customers and BRC standards and drive continuous improvement. To maintain the company's due diligence defence. Key Duties, Responsibilities & Accountabilities Conduct food safety risk assessments. Validations Management. Design CCP, vegan cleaning, allergen cleaning and prerequisites validations following Group and customers' standards. Create the schedule for validations and verifications. Perform validations and verifications. Coach / upskill and supervise members of Technical Team in performing validations and verifications. Review cleaning instruction cards to reflect the correct working method to ensure effective cleaning to the correct standard. Support HACCP Team as required. Sample collection as required. Preparation of governance packs/reports supported with relevant information. Conduct internal audits; quality system, fabrication, CCPs, traceability, mass balance, and GMP audits according to the company schedule. Conduct trend analysis for non-conformances and work with other departments to ensure corrective and preventative actions are in place addressing the root cause. Liaise with responsible parties for closure of non-conformances in a timely manner. Ensure CCPs QC are properly trained with up-to-date CCP procedures, and CCPs production documentation are completed to standard. Update and maintain auditing templates and procedures; provide coaching to internal auditors. Provide support to the Factory Technical Manager to ensure site is audit-ready every day. Liaise with Pest Control contractor to assure compliance. Manage field biologist reports, liaise with relevant staff to assure non-conformances closure in a timely manner, and site audit readiness related to pest control. Manage Red tractor, RSPO audits and provide training for site. Manage Quality Control Technicians teams responsible for Goods in checks, customer complaints and export documentation, as delegated by Factory Technical Manager. Provide training and on-the-job coaching. Provide adequate cover for site. Manage all HR-related tasks for the team (development plan, holidays approval, return to work form, reviews, probations, grievances etc.) with the support of HR Department, as necessary. Create RM internal specifications, update supplier approved list, codes list, WIP & traceability shelf-life list and other documentation used for Intake checks. Manage RM sampling and logging on lab portal for tests. Management of customer complaints investigations. Management of exports documentations based on traceability. Concessions management. Risk assessment and granting / rejecting concessions needed by factory. Trending concessions and liaising with relevant departments to lower the number of concessions. Perform Gap Analysis. Check artwork for new batches of packaging based on approved artwork to positive release them. Sign sample of approved packaging from first batch to be added to packaging library for further reference. Manage inline packaging verification system (Autocoding). Subject Matter Expert for CCPs. Troubleshooting of metal detectors, X-Rays, Autocoding and checkweighers. Drive factory standards to be audit ready all the time. Conceive different KPI reports / other reports required by the site, group, and/or customers, as delegated by Factory Technical Manager. Complete traceability investigations as required. Support the System Team with new procedure reviews and updates as delegated by Factory Technical Manager. Ad hoc projects/duties in line with business needs as agreed with Factory Technical Manager. Deputizing the Factory Technical in the event of holiday and absence, if required. Step down to assure quality control technician cover when needed. Knowledge, Skills and Experience Experience Minimum 5 years experience in food industry Experience with working with Quality Management System Applied knowledge of quality assurance principles and GMP Validations design and implementation Traceability Internal audit Gap analysis Experience of managing a small team is advantageous Key Skills Good administrative skills Ability to consistently meet deadlines Good analytical skills Good people management skills Proficient in the use of MS Office tools Problem solving Clear written and verbal communication with a flexible approach for appropriate bottom-up and top-down communication channels. Good time management Positive "can do" attitude Ability to identify and act on opportunities for improvements Be able to engage with site colleagues at all levels to share knowledge and act as site expert To act with integrity Knowledge Familiarity with the Food Information Regulations and retail customer portals Food degree or relevant field qualification HACCP level 2 Food safety level 3 As part of our compliance and external audit requirements, employees are required to review and sign their job description. This helps demonstrate that roles and responsibilities are clearly defined and effectively communicated across the business. Assent and Acknowledgement NAME: SIGNATURE: DATE:
Apr 06, 2026
Full time
Job Description Strictly Private and Confidential Overview Job Title: Quality Group Leader Location: Poole Reports to: Factory Technical Manager Purpose: To manage a small team of Quality Control Technicians. To support the business compliance with the group, customers and BRC standards and drive continuous improvement. To maintain the company's due diligence defence. Key Duties, Responsibilities & Accountabilities Conduct food safety risk assessments. Validations Management. Design CCP, vegan cleaning, allergen cleaning and prerequisites validations following Group and customers' standards. Create the schedule for validations and verifications. Perform validations and verifications. Coach / upskill and supervise members of Technical Team in performing validations and verifications. Review cleaning instruction cards to reflect the correct working method to ensure effective cleaning to the correct standard. Support HACCP Team as required. Sample collection as required. Preparation of governance packs/reports supported with relevant information. Conduct internal audits; quality system, fabrication, CCPs, traceability, mass balance, and GMP audits according to the company schedule. Conduct trend analysis for non-conformances and work with other departments to ensure corrective and preventative actions are in place addressing the root cause. Liaise with responsible parties for closure of non-conformances in a timely manner. Ensure CCPs QC are properly trained with up-to-date CCP procedures, and CCPs production documentation are completed to standard. Update and maintain auditing templates and procedures; provide coaching to internal auditors. Provide support to the Factory Technical Manager to ensure site is audit-ready every day. Liaise with Pest Control contractor to assure compliance. Manage field biologist reports, liaise with relevant staff to assure non-conformances closure in a timely manner, and site audit readiness related to pest control. Manage Red tractor, RSPO audits and provide training for site. Manage Quality Control Technicians teams responsible for Goods in checks, customer complaints and export documentation, as delegated by Factory Technical Manager. Provide training and on-the-job coaching. Provide adequate cover for site. Manage all HR-related tasks for the team (development plan, holidays approval, return to work form, reviews, probations, grievances etc.) with the support of HR Department, as necessary. Create RM internal specifications, update supplier approved list, codes list, WIP & traceability shelf-life list and other documentation used for Intake checks. Manage RM sampling and logging on lab portal for tests. Management of customer complaints investigations. Management of exports documentations based on traceability. Concessions management. Risk assessment and granting / rejecting concessions needed by factory. Trending concessions and liaising with relevant departments to lower the number of concessions. Perform Gap Analysis. Check artwork for new batches of packaging based on approved artwork to positive release them. Sign sample of approved packaging from first batch to be added to packaging library for further reference. Manage inline packaging verification system (Autocoding). Subject Matter Expert for CCPs. Troubleshooting of metal detectors, X-Rays, Autocoding and checkweighers. Drive factory standards to be audit ready all the time. Conceive different KPI reports / other reports required by the site, group, and/or customers, as delegated by Factory Technical Manager. Complete traceability investigations as required. Support the System Team with new procedure reviews and updates as delegated by Factory Technical Manager. Ad hoc projects/duties in line with business needs as agreed with Factory Technical Manager. Deputizing the Factory Technical in the event of holiday and absence, if required. Step down to assure quality control technician cover when needed. Knowledge, Skills and Experience Experience Minimum 5 years experience in food industry Experience with working with Quality Management System Applied knowledge of quality assurance principles and GMP Validations design and implementation Traceability Internal audit Gap analysis Experience of managing a small team is advantageous Key Skills Good administrative skills Ability to consistently meet deadlines Good analytical skills Good people management skills Proficient in the use of MS Office tools Problem solving Clear written and verbal communication with a flexible approach for appropriate bottom-up and top-down communication channels. Good time management Positive "can do" attitude Ability to identify and act on opportunities for improvements Be able to engage with site colleagues at all levels to share knowledge and act as site expert To act with integrity Knowledge Familiarity with the Food Information Regulations and retail customer portals Food degree or relevant field qualification HACCP level 2 Food safety level 3 As part of our compliance and external audit requirements, employees are required to review and sign their job description. This helps demonstrate that roles and responsibilities are clearly defined and effectively communicated across the business. Assent and Acknowledgement NAME: SIGNATURE: DATE:
Design & OS+E Senior Manager, Lifestyle, EAME GB - ENG - London Architecture/Design/Technical Services Full-time Local Summary At The Lifestyle Group, we don't just design hotels, we create cultural hubs, social playgrounds, and places people want to return to again and again. Our brands are rooted in creativity, individuality, and experience, and our hotels are destinations in their own right. We believe hotels should be more than places to sleep. They should be destinations, experiences, and moments in time that guests remember long after they leave. The Lifestyle Group by Hyatt is a collective of experience led, design driven, culture first hotel brands, formed in January 2024 following Hyatt's acquisition of Standard International. Our portfolio includes The Standard, Bunkhouse Hotels, The StandardX, The Manner, Andaz, Thompson, Dream, JdV, Breathless, and me and all; each with its own point of view, all powered by creativity, community, and Hyatt's global scale. Together, we're setting a new "anything but" standard in lifestyle hospitality where 1 + 1 truly equals 3. We're now looking for a Design & OS+E Senior Manager, Lifestyle, EAME, based in London, to join our team and help bring this vision to life across the region. If you thrive where creativity meets operations, and where design thinking extends all the way to the guest touchpoint, we'd love to meet you. Your role As Design & OS+E Senior Manager, Lifestyle, EAME, you'll sit at the intersection of creative vision and operational reality. Reporting into the Global Director of Product Development & OS+E for all OS+E matters, and working closely with the Global Head of Design & Creative Services on new development and activations, you'll ensure our brands come to life not just beautifully, but brilliantly. You'll lead and manage OS+E across the EAME region, supporting both existing hotels and new openings. You'll support the Global Director of Product Development & OS+E in managing Lifestyle brand standards across the region, leading OS+E requests for existing properties spanning F&B serve ware, glassware and flatware, guest facing supplies, operational equipment, uniforms, and guestroom touchpoints. For new hotel openings, you'll develop OS+E outlines, sourcing strategies, and detailed specifications, ensuring every element aligns with brand DNA while meeting operational needs. You'll build and maintain strong relationships with both trusted and emerging vendors through showroom visits, sourcing trips, and ongoing research, staying ahead of industry trends and product innovation. You'll manage key documentation including brand standard visual decks, OS+E property decks, and presentations, while tracking timelines, milestones, and budgets to ensure projects are delivered on time, on brand, and on budget. Working cross functionally with Operations, IT, F&B, Marketing, and Development teams, you'll help ensure seamless collaboration and execution across projects. You'll support and train on property Design Managers, participate in site visits, trade shows, and opening taskforces across the region, and contribute creatively to activations and new development initiatives as needed. This isn't just about sourcing products. It's about curating experiences, building relationships, and ensuring every detail, down to the last fork, feels intentional. Qualifications Do you have what it takes to be our Design & OS+E Senior Manager, Lifestyle, EAME? We're looking for a commercially aware creative, someone who understands that great design doesn't stop at concept boards, it carries through to the smallest operational detail. You're organised, proactive, and thrive in a fast paced environment. You're comfortable balancing multiple projects across different brands and countries, and you know how to manage timelines without losing sight of creativity. In addition to this, you'll need: 6-7 years of professional experience, ideally across hospitality, interior design, product development, or operations. Experience in F&B or hotel operations is a strong advantage. Experience with budgeting, timelines, and multi project management. A solid understanding of product development and sourcing. Proficiency in Microsoft Office (especially Excel and Outlook). Strong working knowledge of Adobe Acrobat and InDesign; Photoshop and Illustrator a plus. Experience using Canva and Microsoft Teams. Excellent written and verbal communication skills in English. Willingness to travel within EAME for openings, sourcing, and training. A collaborative, hands on mindset with the ability to juggle detail and big picture thinking. You're someone who notices the details others miss. You care about the weight of a glass, the texture of a menu, the feel of a uniform, and the flow of an opening timeline. You bring energy, personality, and a passion for lifestyle hospitality. If you believe every touchpoint tells a story, and you want to help shape what Lifestyle hospitality looks like across EAME, we'd love to hear from you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required prior to commencing employment. Our family is always growing. Want to be in the know?
Apr 06, 2026
Full time
Design & OS+E Senior Manager, Lifestyle, EAME GB - ENG - London Architecture/Design/Technical Services Full-time Local Summary At The Lifestyle Group, we don't just design hotels, we create cultural hubs, social playgrounds, and places people want to return to again and again. Our brands are rooted in creativity, individuality, and experience, and our hotels are destinations in their own right. We believe hotels should be more than places to sleep. They should be destinations, experiences, and moments in time that guests remember long after they leave. The Lifestyle Group by Hyatt is a collective of experience led, design driven, culture first hotel brands, formed in January 2024 following Hyatt's acquisition of Standard International. Our portfolio includes The Standard, Bunkhouse Hotels, The StandardX, The Manner, Andaz, Thompson, Dream, JdV, Breathless, and me and all; each with its own point of view, all powered by creativity, community, and Hyatt's global scale. Together, we're setting a new "anything but" standard in lifestyle hospitality where 1 + 1 truly equals 3. We're now looking for a Design & OS+E Senior Manager, Lifestyle, EAME, based in London, to join our team and help bring this vision to life across the region. If you thrive where creativity meets operations, and where design thinking extends all the way to the guest touchpoint, we'd love to meet you. Your role As Design & OS+E Senior Manager, Lifestyle, EAME, you'll sit at the intersection of creative vision and operational reality. Reporting into the Global Director of Product Development & OS+E for all OS+E matters, and working closely with the Global Head of Design & Creative Services on new development and activations, you'll ensure our brands come to life not just beautifully, but brilliantly. You'll lead and manage OS+E across the EAME region, supporting both existing hotels and new openings. You'll support the Global Director of Product Development & OS+E in managing Lifestyle brand standards across the region, leading OS+E requests for existing properties spanning F&B serve ware, glassware and flatware, guest facing supplies, operational equipment, uniforms, and guestroom touchpoints. For new hotel openings, you'll develop OS+E outlines, sourcing strategies, and detailed specifications, ensuring every element aligns with brand DNA while meeting operational needs. You'll build and maintain strong relationships with both trusted and emerging vendors through showroom visits, sourcing trips, and ongoing research, staying ahead of industry trends and product innovation. You'll manage key documentation including brand standard visual decks, OS+E property decks, and presentations, while tracking timelines, milestones, and budgets to ensure projects are delivered on time, on brand, and on budget. Working cross functionally with Operations, IT, F&B, Marketing, and Development teams, you'll help ensure seamless collaboration and execution across projects. You'll support and train on property Design Managers, participate in site visits, trade shows, and opening taskforces across the region, and contribute creatively to activations and new development initiatives as needed. This isn't just about sourcing products. It's about curating experiences, building relationships, and ensuring every detail, down to the last fork, feels intentional. Qualifications Do you have what it takes to be our Design & OS+E Senior Manager, Lifestyle, EAME? We're looking for a commercially aware creative, someone who understands that great design doesn't stop at concept boards, it carries through to the smallest operational detail. You're organised, proactive, and thrive in a fast paced environment. You're comfortable balancing multiple projects across different brands and countries, and you know how to manage timelines without losing sight of creativity. In addition to this, you'll need: 6-7 years of professional experience, ideally across hospitality, interior design, product development, or operations. Experience in F&B or hotel operations is a strong advantage. Experience with budgeting, timelines, and multi project management. A solid understanding of product development and sourcing. Proficiency in Microsoft Office (especially Excel and Outlook). Strong working knowledge of Adobe Acrobat and InDesign; Photoshop and Illustrator a plus. Experience using Canva and Microsoft Teams. Excellent written and verbal communication skills in English. Willingness to travel within EAME for openings, sourcing, and training. A collaborative, hands on mindset with the ability to juggle detail and big picture thinking. You're someone who notices the details others miss. You care about the weight of a glass, the texture of a menu, the feel of a uniform, and the flow of an opening timeline. You bring energy, personality, and a passion for lifestyle hospitality. If you believe every touchpoint tells a story, and you want to help shape what Lifestyle hospitality looks like across EAME, we'd love to hear from you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required prior to commencing employment. Our family is always growing. Want to be in the know?
POSITION: Beauty Therapist (Trainer) REPORTING TO: Studio ManagerRESPONSIBLE FOR: Delivering facial workouts and first-class customer service LOCATION: FaceGym Studio FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym and at home. We are based in central London, working across the UK & USA! Job Summary The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym's services and retail offerings and offering exceptional customer experience. Key Duties And Responsibilities: Responsibilities for this role include, but are not limited to; To deliver all workouts in line with all FaceGym Workout protocols Responsible for selling the brands' unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers Maintain an exceptional customer experience at every touch point of the customer journey Responsible for meeting retail and service individual targets and KPI's (key performance indicators) Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks To have a strong focus on maximizing retail potential and client retention Operating efficiently point of sale systems, card machines and tills Building and constantly updating knowledge on skincare, products and workouts Communicate effectively and professionally with all the team, Studio Manager and FaceGym management Using learning from each site to further develop your clients experience in store Building on and constantly updating your own knowledge on skincare, products and treatments Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard Establishing an effective working relationship with full team and management Being skillful on Zenoti booking system Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout. Person Specification: The ideal candidate will: NVQ 3 Beauty therapy qualification or equivalent Hands on experience with customers Previous experience of working within beauty, retail and spa Enjoys exploring opportunities and using own initiative Exceptional customer service skills A team player with inspirational social skills Articulate and a confident communicator Have the ability to stay calm and positive during busy days Have the ability to stand during a 6-8-hour shift Fully flexible across weekdays and weekends Our brand values TeamworkAdaptabilityOwnershipRespect Over To the Best Part, The Perks! Generous commission on retail and services Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones. Product Perks: Get 50% off FACEGYM products to help you look and feel your best. One additional day of holiday for each year of service with the company Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being. FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic. We believe our people's differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.
Apr 06, 2026
Full time
POSITION: Beauty Therapist (Trainer) REPORTING TO: Studio ManagerRESPONSIBLE FOR: Delivering facial workouts and first-class customer service LOCATION: FaceGym Studio FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym and at home. We are based in central London, working across the UK & USA! Job Summary The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym's services and retail offerings and offering exceptional customer experience. Key Duties And Responsibilities: Responsibilities for this role include, but are not limited to; To deliver all workouts in line with all FaceGym Workout protocols Responsible for selling the brands' unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers Maintain an exceptional customer experience at every touch point of the customer journey Responsible for meeting retail and service individual targets and KPI's (key performance indicators) Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks To have a strong focus on maximizing retail potential and client retention Operating efficiently point of sale systems, card machines and tills Building and constantly updating knowledge on skincare, products and workouts Communicate effectively and professionally with all the team, Studio Manager and FaceGym management Using learning from each site to further develop your clients experience in store Building on and constantly updating your own knowledge on skincare, products and treatments Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard Establishing an effective working relationship with full team and management Being skillful on Zenoti booking system Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout. Person Specification: The ideal candidate will: NVQ 3 Beauty therapy qualification or equivalent Hands on experience with customers Previous experience of working within beauty, retail and spa Enjoys exploring opportunities and using own initiative Exceptional customer service skills A team player with inspirational social skills Articulate and a confident communicator Have the ability to stay calm and positive during busy days Have the ability to stand during a 6-8-hour shift Fully flexible across weekdays and weekends Our brand values TeamworkAdaptabilityOwnershipRespect Over To the Best Part, The Perks! Generous commission on retail and services Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones. Product Perks: Get 50% off FACEGYM products to help you look and feel your best. One additional day of holiday for each year of service with the company Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being. FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic. We believe our people's differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.
Design Director - Building Services A well-established M&E Design and Build contractor providing full turnkey mechanical and electrical installation and maintenance services is seeking a Mechanical Design or Building Services Engineer to head up the design team. With over 20 years of successful delivery across commercial, healthcare, motor retail, and high-security environments, the business continues to grow and now requires an experienced Design Engineer to join their team to take responsibility for the design function across the group You'll work with clients from initial consultation through to detailed design and handover, supporting both design and build and refurbishment projects. This is a great opportunity for a Design Engineer working at an M&E Contractor or Design Consultancy to join a company during a growth phase and make a real impact on it's continued success. Open to any level of designers who can design systems from scratch, who have some experience of managing other engineers Key Responsibilities: Design and specify mechanical building services systems, including HVAC and plumbing. Produce detailed designs, drawings, and specifications using AutoCAD. Support the tender process with technical input, value engineering, and risk assessments. Collaborate with project managers, subcontractors, and supply partners to deliver integrated M&E solutions. Attend site surveys and client meetings; provide ongoing technical support through to commissioning and handover. Package: Total package up to 81,000 Base salary up to 75,000 6,000 car allowance Potential for company share with service 20 days holiday increasing with service to 25, plus bank holidays Holiday buy-back scheme Healthcare scheme after probation 8% pension contribution Excellent career progression within a supportive and growing organisation What You'll Need: Degree in Mechanical Engineering or Building Services. Proven experience within the construction or M&E design sector. Strong technical understanding of HVAC systems. Excellent communication and stakeholder management skills. Interested? Apply now or contact Rob Jenkins for a confidential conversation on (phone number removed) or (url removed) WR HVAC M&E are recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs. WR is acting as an Employment Agency in relation to this vacancy.
Apr 06, 2026
Full time
Design Director - Building Services A well-established M&E Design and Build contractor providing full turnkey mechanical and electrical installation and maintenance services is seeking a Mechanical Design or Building Services Engineer to head up the design team. With over 20 years of successful delivery across commercial, healthcare, motor retail, and high-security environments, the business continues to grow and now requires an experienced Design Engineer to join their team to take responsibility for the design function across the group You'll work with clients from initial consultation through to detailed design and handover, supporting both design and build and refurbishment projects. This is a great opportunity for a Design Engineer working at an M&E Contractor or Design Consultancy to join a company during a growth phase and make a real impact on it's continued success. Open to any level of designers who can design systems from scratch, who have some experience of managing other engineers Key Responsibilities: Design and specify mechanical building services systems, including HVAC and plumbing. Produce detailed designs, drawings, and specifications using AutoCAD. Support the tender process with technical input, value engineering, and risk assessments. Collaborate with project managers, subcontractors, and supply partners to deliver integrated M&E solutions. Attend site surveys and client meetings; provide ongoing technical support through to commissioning and handover. Package: Total package up to 81,000 Base salary up to 75,000 6,000 car allowance Potential for company share with service 20 days holiday increasing with service to 25, plus bank holidays Holiday buy-back scheme Healthcare scheme after probation 8% pension contribution Excellent career progression within a supportive and growing organisation What You'll Need: Degree in Mechanical Engineering or Building Services. Proven experience within the construction or M&E design sector. Strong technical understanding of HVAC systems. Excellent communication and stakeholder management skills. Interested? Apply now or contact Rob Jenkins for a confidential conversation on (phone number removed) or (url removed) WR HVAC M&E are recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs. WR is acting as an Employment Agency in relation to this vacancy.
Crown Equipment Southeast Asia
Basingstoke, Hampshire
About Crown Lift Trucks Ltd Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown's business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services. Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: "When every minute matters, customers can count on Crown to keep their businesses moving." Job Description Responsible for the acquisition of new NAs (70%), and the engagement and penetration of low share IAs in country (30%), this includes providing support to NA Managers (Account Management) /Dealers to increase engagement and penetration, and sales to International Accounts. This position reports to the General Manager National Accounts. Person Specification Key Tasks Management of International Accounts: Grow market position and customer share; develop sales strategies for assigned accounts to achieve this Identify with the GM National Accounts, which accounts need managing and maintaining by the National Accounts Manager (account management), and which need penetrating (business development). Manage and review. Scope and acquire new business opportunities with new customers which strategically fit the Crown product, sector and services portfolio Establish multi-level relationships within the accounts, supporting the sales strategy on a national level; proactively engage with local customer locations to achieve this Make sure customer intelligence is thorough, detailed and all opportunities are addressed Establish an annual regional sales budget and communicate this within the budgeting process Drive the business centrally and locally ensuring information is shared and stakeholders are fully briefed Reporting, PTP, CRM, and Discount requests: Ensure accurate and timely data and reporting; implement C360 for activity and sales forecasting Ensure the nominated accounts volumes are accurately forecast, and monitored by performance to plan (PTP), support, review and manage Provide full and factual data to allow discount decisions to be made Team Working and collaboration: Support a collaborative team approach; share information with all stakeholders where relevant, including the Crown Branch and Service network, Dealer Operations, other Crown departments such as Product Marketing, Infolink/Insite Services, Motive Power and Customer Support to ensure sufficient support and coordination is met to acquire new and maintain existing customers Employee Development and Miscellaneous: Support a can-do working environment based on performance and success Extensive travel, and customer visits (80%) Act on various projects as needed. Perform other duties as assigned Vacancy Details Hours of Work: Monday to Friday - 37 hours per week, but may be more to fulfil the job requirements. Target Salary: Competitive salary Company Vehicle: Company car & fuel card; private mileage benefit subject to tax regulations. Holidays: 25 days holiday plus Bank Holidays. Pension: Company pension plan. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to: Excellent discount scheme with access to the best perks from some of the UK's biggest brands. Tell Us Health.
Apr 05, 2026
Full time
About Crown Lift Trucks Ltd Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown's business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services. Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: "When every minute matters, customers can count on Crown to keep their businesses moving." Job Description Responsible for the acquisition of new NAs (70%), and the engagement and penetration of low share IAs in country (30%), this includes providing support to NA Managers (Account Management) /Dealers to increase engagement and penetration, and sales to International Accounts. This position reports to the General Manager National Accounts. Person Specification Key Tasks Management of International Accounts: Grow market position and customer share; develop sales strategies for assigned accounts to achieve this Identify with the GM National Accounts, which accounts need managing and maintaining by the National Accounts Manager (account management), and which need penetrating (business development). Manage and review. Scope and acquire new business opportunities with new customers which strategically fit the Crown product, sector and services portfolio Establish multi-level relationships within the accounts, supporting the sales strategy on a national level; proactively engage with local customer locations to achieve this Make sure customer intelligence is thorough, detailed and all opportunities are addressed Establish an annual regional sales budget and communicate this within the budgeting process Drive the business centrally and locally ensuring information is shared and stakeholders are fully briefed Reporting, PTP, CRM, and Discount requests: Ensure accurate and timely data and reporting; implement C360 for activity and sales forecasting Ensure the nominated accounts volumes are accurately forecast, and monitored by performance to plan (PTP), support, review and manage Provide full and factual data to allow discount decisions to be made Team Working and collaboration: Support a collaborative team approach; share information with all stakeholders where relevant, including the Crown Branch and Service network, Dealer Operations, other Crown departments such as Product Marketing, Infolink/Insite Services, Motive Power and Customer Support to ensure sufficient support and coordination is met to acquire new and maintain existing customers Employee Development and Miscellaneous: Support a can-do working environment based on performance and success Extensive travel, and customer visits (80%) Act on various projects as needed. Perform other duties as assigned Vacancy Details Hours of Work: Monday to Friday - 37 hours per week, but may be more to fulfil the job requirements. Target Salary: Competitive salary Company Vehicle: Company car & fuel card; private mileage benefit subject to tax regulations. Holidays: 25 days holiday plus Bank Holidays. Pension: Company pension plan. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to: Excellent discount scheme with access to the best perks from some of the UK's biggest brands. Tell Us Health.
REPORTING TO: Studio Manager HOURS: 40 hours (5 days)RESPONSIBLE FOR: Delivering facial workouts and first-class customer service LOCATION: Manchester Trafford FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym and at home. We are based in central London, working across the UK & USA! Job Summary The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym's services and retail offerings and offering exceptional customer experience. Key Duties And Responsibilities: Responsibilities for this role include, but are not limited to; To deliver all workouts in line with all FaceGym Workout protocols Responsible for selling the brands' unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers Maintain an exceptional customer experience at every touch point of the customer journey Responsible for meeting retail and service individual targets and KPI's (key performance indicators) Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks To have a strong focus on maximizing retail potential and client retention Operating efficiently point of sale systems, card machines and tills Building and constantly updating knowledge on skincare, products and workouts Communicate effectively and professionally with all the team, Studio Manager and FaceGym management Using learning from each site to further develop your clients experience in store Building on and constantly updating your own knowledge on skincare, products and treatments Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard Establishing an effective working relationship with full team and management Being skillful on Zenoti booking system Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout. Person Specification: The ideal candidate will: NVQ 3 Beauty therapy qualification or equivalent Hands on experience with customers Previous experience of working within beauty, retail and spa Enjoys exploring opportunities and using own initiative Exceptional customer service skills A team player with inspirational social skills Articulate and a confident communicator Have the ability to stay calm and positive during busy days Have the ability to stand during a 6-8-hour shift Fully flexible across weekdays and weekends Our brand values TeamworkAdaptabilityOwnershipRespect Over To the Best Part, The Perks! Generous commission on retail and services Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones. Product Perks: Get 50% off FACEGYM products to help you look and feel your best. One additional day of holiday for each year of service with the company Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being. FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic. We believe our people's differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.
Apr 05, 2026
Full time
REPORTING TO: Studio Manager HOURS: 40 hours (5 days)RESPONSIBLE FOR: Delivering facial workouts and first-class customer service LOCATION: Manchester Trafford FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym and at home. We are based in central London, working across the UK & USA! Job Summary The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym's services and retail offerings and offering exceptional customer experience. Key Duties And Responsibilities: Responsibilities for this role include, but are not limited to; To deliver all workouts in line with all FaceGym Workout protocols Responsible for selling the brands' unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers Maintain an exceptional customer experience at every touch point of the customer journey Responsible for meeting retail and service individual targets and KPI's (key performance indicators) Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks To have a strong focus on maximizing retail potential and client retention Operating efficiently point of sale systems, card machines and tills Building and constantly updating knowledge on skincare, products and workouts Communicate effectively and professionally with all the team, Studio Manager and FaceGym management Using learning from each site to further develop your clients experience in store Building on and constantly updating your own knowledge on skincare, products and treatments Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard Establishing an effective working relationship with full team and management Being skillful on Zenoti booking system Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout. Person Specification: The ideal candidate will: NVQ 3 Beauty therapy qualification or equivalent Hands on experience with customers Previous experience of working within beauty, retail and spa Enjoys exploring opportunities and using own initiative Exceptional customer service skills A team player with inspirational social skills Articulate and a confident communicator Have the ability to stay calm and positive during busy days Have the ability to stand during a 6-8-hour shift Fully flexible across weekdays and weekends Our brand values TeamworkAdaptabilityOwnershipRespect Over To the Best Part, The Perks! Generous commission on retail and services Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones. Product Perks: Get 50% off FACEGYM products to help you look and feel your best. One additional day of holiday for each year of service with the company Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being. FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic. We believe our people's differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.
Reference: VAC16_ Posted: July 1, 2025 We're seeking an experienced Site Manager to strengthen the team on a major £20million education and residential development for a well known principal contractor. This is a new build development involving aspects of a school fit out. You will oversee day to day site operations, ensuring the project is delivered safely, on time and to specification, while coordinating with subcontractors, suppliers and the internal project team. Key Responsibilities Managing site activities, subcontractors, and trades Coordinating works between the school and residential elements of the project Ensuring compliance with Health & Safety and CDM regulations Liaising with the Project Manager, Senior Site Manager, Consultants and Local Authorities Driving Quality standards and programme delivery Site reporting, logistics and progress tracking Ideal Candidate Will Have Proven experience as a Site Manager on education, student accomodation and residential projects Background in main contracting SMSTS, CSCS and Firsst Aid Strong leadership, coordination and communication skills A track record of delivering multi-phase or mixed use projects What is on offer Long term project with major contractor backing Competitive salary and package Opportunity to work on a major scheme with national impact Apply now or contact Rebecca Giles on for more information
Apr 05, 2026
Full time
Reference: VAC16_ Posted: July 1, 2025 We're seeking an experienced Site Manager to strengthen the team on a major £20million education and residential development for a well known principal contractor. This is a new build development involving aspects of a school fit out. You will oversee day to day site operations, ensuring the project is delivered safely, on time and to specification, while coordinating with subcontractors, suppliers and the internal project team. Key Responsibilities Managing site activities, subcontractors, and trades Coordinating works between the school and residential elements of the project Ensuring compliance with Health & Safety and CDM regulations Liaising with the Project Manager, Senior Site Manager, Consultants and Local Authorities Driving Quality standards and programme delivery Site reporting, logistics and progress tracking Ideal Candidate Will Have Proven experience as a Site Manager on education, student accomodation and residential projects Background in main contracting SMSTS, CSCS and Firsst Aid Strong leadership, coordination and communication skills A track record of delivering multi-phase or mixed use projects What is on offer Long term project with major contractor backing Competitive salary and package Opportunity to work on a major scheme with national impact Apply now or contact Rebecca Giles on for more information
Location: Oxfordshire (Occasional travel between local manufacturing sites required) Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterise the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond. About the Role Are you an experienced and motivated Quality Assurance professional looking for a challenging role in a dynamic manufacturing environment? We are seeking a dedicated Supplier QA Administrator to join our Quality Assurance team, reporting directly to the Sr. Quality Specialist. In this pivotal role, you will be instrumental in supporting our supplier quality assurance processes, driving performance improvements, and ensuring that all purchased products and services meet our company's exacting defined specifications. Key Responsibilities Manage the full lifecycle of supplier non-conformance, including processing Supplier Corrective Action Requests (SCARs). Maintain comprehensive and detailed electronic records of all supplier quality issues, communication, actions, and outcomes. Lead efforts for material disposition and corrective actions, including trend analysis, cross-functional team guidance, and engaging with suppliers on matters such as faulty parts returns (RMA) and credit/replacement agreements. Oversee procedures for the proper marking, segregation, and review of rejected materials. Develop and present key metrics on supplier quality performance to the Material Review Board (MRB) and collaborate on continuous improvement processes with Supplier Quality, Engineering, Production, and Supply Chain teams. Act as a key liaison, escalating incoming non-conformance issues to suppliers in partnership with the Incoming QC team, and collecting/filing necessary quality documentation (CoC and CoA). Coordinate with the manufacturing team to address purchased part issues identified on the production line and agree on effective resolutions with suppliers. Support the Supplier Quality Engineer by providing essential data for quality reviews and supplier evaluations. Critically evaluate supplier-submitted root cause analyses and corrective action proposals for non-conformances. Ensure the effectiveness of supplier corrective actions through systematic monitoring, guaranteeing that non-conformances are fully resolved and prevented from recurring. What You'll Bring Qualifications/Education Experience A minimum of two years of experience working in a quality control or supplier compliance role within an ISO9001 certified manufacturing or development environment. Demonstrable experience in applying risk management methodologies to resolve supplier quality issues. Proven ability in performing and evaluating root cause analysis. Knowledge/Skills/Abilities Solid working knowledge of ISO9001 or ISO13485 standards. Demonstrable understanding of Quality Management Systems and core manufacturing processes. Excellent proficiency in computer applications. Exceptional internal and external communication and interpersonal skills. A high degree of attention to detail and ability to work effectively to strict company guidelines and deadlines. Team-oriented approach, adaptability to change, and excellent record-keeping abilities. Experience working in a cGxP regulatory environment. Familiarity with manual handling procedures for non-conforming items and packages. Good manual dexterity, as the role may involve handling small and delicate components. How to Apply If you are a proactive and detail-oriented professional ready to make a significant impact on our supply chain quality, please submit your application and CV through our careers portal. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. About Us Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries. Job Info Job Identification 3037 Job Category Manufacturing & Supply Chain Posting Date 01/30/2026, 02:51 PM Apply Before 02/27/2026, 02:51 PM Job Schedule Full time Locations Oxford Science Park, OXFORD, OX4 4DQ, GB
Apr 05, 2026
Full time
Location: Oxfordshire (Occasional travel between local manufacturing sites required) Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterise the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond. About the Role Are you an experienced and motivated Quality Assurance professional looking for a challenging role in a dynamic manufacturing environment? We are seeking a dedicated Supplier QA Administrator to join our Quality Assurance team, reporting directly to the Sr. Quality Specialist. In this pivotal role, you will be instrumental in supporting our supplier quality assurance processes, driving performance improvements, and ensuring that all purchased products and services meet our company's exacting defined specifications. Key Responsibilities Manage the full lifecycle of supplier non-conformance, including processing Supplier Corrective Action Requests (SCARs). Maintain comprehensive and detailed electronic records of all supplier quality issues, communication, actions, and outcomes. Lead efforts for material disposition and corrective actions, including trend analysis, cross-functional team guidance, and engaging with suppliers on matters such as faulty parts returns (RMA) and credit/replacement agreements. Oversee procedures for the proper marking, segregation, and review of rejected materials. Develop and present key metrics on supplier quality performance to the Material Review Board (MRB) and collaborate on continuous improvement processes with Supplier Quality, Engineering, Production, and Supply Chain teams. Act as a key liaison, escalating incoming non-conformance issues to suppliers in partnership with the Incoming QC team, and collecting/filing necessary quality documentation (CoC and CoA). Coordinate with the manufacturing team to address purchased part issues identified on the production line and agree on effective resolutions with suppliers. Support the Supplier Quality Engineer by providing essential data for quality reviews and supplier evaluations. Critically evaluate supplier-submitted root cause analyses and corrective action proposals for non-conformances. Ensure the effectiveness of supplier corrective actions through systematic monitoring, guaranteeing that non-conformances are fully resolved and prevented from recurring. What You'll Bring Qualifications/Education Experience A minimum of two years of experience working in a quality control or supplier compliance role within an ISO9001 certified manufacturing or development environment. Demonstrable experience in applying risk management methodologies to resolve supplier quality issues. Proven ability in performing and evaluating root cause analysis. Knowledge/Skills/Abilities Solid working knowledge of ISO9001 or ISO13485 standards. Demonstrable understanding of Quality Management Systems and core manufacturing processes. Excellent proficiency in computer applications. Exceptional internal and external communication and interpersonal skills. A high degree of attention to detail and ability to work effectively to strict company guidelines and deadlines. Team-oriented approach, adaptability to change, and excellent record-keeping abilities. Experience working in a cGxP regulatory environment. Familiarity with manual handling procedures for non-conforming items and packages. Good manual dexterity, as the role may involve handling small and delicate components. How to Apply If you are a proactive and detail-oriented professional ready to make a significant impact on our supply chain quality, please submit your application and CV through our careers portal. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. About Us Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries. Job Info Job Identification 3037 Job Category Manufacturing & Supply Chain Posting Date 01/30/2026, 02:51 PM Apply Before 02/27/2026, 02:51 PM Job Schedule Full time Locations Oxford Science Park, OXFORD, OX4 4DQ, GB
