Could this be the role you are looking for? An opportunity has arisen in the East Sussex Assessment and Planning team, part of the Education Division, for a role of a Team Leader. You will lead a committed and hard-working team of Assessment and Planning Officers and work collaboratively with other Assessment and Planning Team Leaders and Managers to ensure efficient and effective administration of Education, Health and Care Plans and high-quality casework for children aged 0-13. You will also support the work of the tribunal team, preparing tribunal cases for SENDIST hearings and working alongside ESCC's Legal Team and Tribunal Officers. You will be an aspirational manager with a strong commitment to developing and embedding the SEND reforms in practice. You will have a strong commitment to partnership working and co production with parents, carers and young people. You will have an excellent working knowledge of the Children and Families Act, the SEND Code of Practice and its implementation through the SEND reforms. You will have experience of improving team performance and a proven track record of delivering results in a challenging environment. You will be an innovative problem solver who demonstrates resilience and positivity whilst seeking solutions. We are looking for candidates with: Ability to supervise a team of staff and take responsibility for the overall quality of the work of individual team members. Ability to plan and organise a varied workload for self and others, working to short deadlines, ensuring objectives and targets are achieved. Collate and coordinate children and young peoples' individual educational needs and monitor progress against desired outcomes in the EHC. Ability to anticipate problems and achieve workable solutions to complex problems and to ensure contingencies are planned for. Ability to communicate effectively with a range of people in a clear, concise and accurate manner, changing messages to suit different audiences, using negotiation and influencing skills to secure the best outcomes for young people. To apply, please click the 'apply now button' above to upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests. Please download the Job Description and Person Specification for more information. For guidance on how to write an application see our how to apply page and our statement on the use of AI. Interviews are scheduled for Friday 17 April 2026 and will be in the form of a face to face interview, followed by a task. This will be in County Hall, Lewes. (If you are not able to make this date please reference this in your application). Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details. You will be working at County Hall; the Head Office for the County Council, based on the edge of Lewes Town Centre, which is within walking distance to the town and train station. County Hall is also on a bus route and car parking is available on site at a reduced rate for employees. What can we offer you? A motivated team committed to the continuous improvement of outcomes for children and young people. A commitment to a model of reflective practice based on regular supervision to support all employees in their professional development. A continued professional development (CPD) programme to ensure your personal and professional skills and knowledge are enhanced and developed to support the performance of the service. A fellow team of motivated and committed professionals, and a supportive wider management team. County Hall provides a café with a full range of hot and cold lunches, snacks and drinks with seating both indoors and out. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. For an informal discussion about this opportunity contact Lorraine Rumary, Service Manager on . For work that makes a difference, choose East Sussex!
Apr 15, 2026
Full time
Could this be the role you are looking for? An opportunity has arisen in the East Sussex Assessment and Planning team, part of the Education Division, for a role of a Team Leader. You will lead a committed and hard-working team of Assessment and Planning Officers and work collaboratively with other Assessment and Planning Team Leaders and Managers to ensure efficient and effective administration of Education, Health and Care Plans and high-quality casework for children aged 0-13. You will also support the work of the tribunal team, preparing tribunal cases for SENDIST hearings and working alongside ESCC's Legal Team and Tribunal Officers. You will be an aspirational manager with a strong commitment to developing and embedding the SEND reforms in practice. You will have a strong commitment to partnership working and co production with parents, carers and young people. You will have an excellent working knowledge of the Children and Families Act, the SEND Code of Practice and its implementation through the SEND reforms. You will have experience of improving team performance and a proven track record of delivering results in a challenging environment. You will be an innovative problem solver who demonstrates resilience and positivity whilst seeking solutions. We are looking for candidates with: Ability to supervise a team of staff and take responsibility for the overall quality of the work of individual team members. Ability to plan and organise a varied workload for self and others, working to short deadlines, ensuring objectives and targets are achieved. Collate and coordinate children and young peoples' individual educational needs and monitor progress against desired outcomes in the EHC. Ability to anticipate problems and achieve workable solutions to complex problems and to ensure contingencies are planned for. Ability to communicate effectively with a range of people in a clear, concise and accurate manner, changing messages to suit different audiences, using negotiation and influencing skills to secure the best outcomes for young people. To apply, please click the 'apply now button' above to upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests. Please download the Job Description and Person Specification for more information. For guidance on how to write an application see our how to apply page and our statement on the use of AI. Interviews are scheduled for Friday 17 April 2026 and will be in the form of a face to face interview, followed by a task. This will be in County Hall, Lewes. (If you are not able to make this date please reference this in your application). Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details. You will be working at County Hall; the Head Office for the County Council, based on the edge of Lewes Town Centre, which is within walking distance to the town and train station. County Hall is also on a bus route and car parking is available on site at a reduced rate for employees. What can we offer you? A motivated team committed to the continuous improvement of outcomes for children and young people. A commitment to a model of reflective practice based on regular supervision to support all employees in their professional development. A continued professional development (CPD) programme to ensure your personal and professional skills and knowledge are enhanced and developed to support the performance of the service. A fellow team of motivated and committed professionals, and a supportive wider management team. County Hall provides a café with a full range of hot and cold lunches, snacks and drinks with seating both indoors and out. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. For an informal discussion about this opportunity contact Lorraine Rumary, Service Manager on . For work that makes a difference, choose East Sussex!
A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance professionals and redefining financial performance, our client's influential enterprise benefits small and large businesses with the range of award-winning services they offer. They're now looking to bring on board Junior Account Managers. Your primary function will be handling existing accounts and cross selling, with some new business development involved also. This is an amazing opportunity for any graduate looking to excel in the business world and establish a lucrative and rewarding career. Package: Competitive basic salary of £35k Y1 OTE of up to £40k! Excellent scope for progression and professional development- there will be opportunity to move into a more senior role as your knowledge of the company widens On-going training and mentorship Team socials in a friendly, inclusive environment Lucrative bonus and incentive scheme Pension contributions Fun, modern offices Requirements: Educated to degree level Must speak German Excellent communication skills- both written and verbally Organisation and time management skills You have a passion for business, with drive and ambition Willingness to learn and develop new skills Self-motivated with a strong desire to succeed in your career Candidates must be eligible to live and work in the UK Pareto values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
Apr 15, 2026
Full time
A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance professionals and redefining financial performance, our client's influential enterprise benefits small and large businesses with the range of award-winning services they offer. They're now looking to bring on board Junior Account Managers. Your primary function will be handling existing accounts and cross selling, with some new business development involved also. This is an amazing opportunity for any graduate looking to excel in the business world and establish a lucrative and rewarding career. Package: Competitive basic salary of £35k Y1 OTE of up to £40k! Excellent scope for progression and professional development- there will be opportunity to move into a more senior role as your knowledge of the company widens On-going training and mentorship Team socials in a friendly, inclusive environment Lucrative bonus and incentive scheme Pension contributions Fun, modern offices Requirements: Educated to degree level Must speak German Excellent communication skills- both written and verbally Organisation and time management skills You have a passion for business, with drive and ambition Willingness to learn and develop new skills Self-motivated with a strong desire to succeed in your career Candidates must be eligible to live and work in the UK Pareto values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.
Select how often (in days) to receive an alert: Software Verification & Test Leader Date: 2 Apr 2026 Company: Alstom Appointment Basis: Permanent Apply by: 15/04/2026 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role AsSoftware Verification & Test Leader, youwill be responsible for validation and verification of all Train Control & Information Systems (TC&IS) sub-systems (including the Train Control Management System (TCMS) and Passenger Announcement, Communication & Information Systems (PACIS and components (Software, System Architecture) in line with make or buy strategy of each project. As we expand the existing team,whenrequired,you will also beinvolved withsoftware development & associated software deliverables of theaforementioned systems, asdeemedappropriate bythe Domain Leader:You willperform Software Development activities, integration of the software modules and generation of software for assigned projects. We'll look to you for: Ensuring 100% compliance with EHS rules for activities performed on train and test bench Managing TC&IS validation and verification tools configuration Delivering TC&IS test procedures and test reports Managing configuration of Verification & Test deliverables, ensuring 100% areproperly storedin the configuration database Maintaining up-to-date validation status of change requests (CR) in the CR database Managing CRs, ensuring allnotOKresults in test reports are linked to a CR. Delivering TC&IS Verification Plan (activities, means, strategy) Providing planning for Verification & Test activities Reporting weekly on requirements testing coverage and results Delivering weekly synthesis on Verification & Test activities Specifying tools required for Verification & Test activities (PCs, test benches, etc.) Managing the TC&IS Verification & Test Work Package Support producing Control Build Software Model in compliance with TCMSSoftware Requirements Specification(SwRS),Software Design Specification (SwDS),and Interface Control Document, consideringReliability, Availability, Maintainability & Safety(RAMS)constraintsand productSafety Related Application Conditions (SRAC) Support developing software/modules for TCMS equipment while maximising reuse of standard configurable software components All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: Practical knowledge of validation methods (boundary tests, equivalent class tests ) Practical knowledge of validation tools (TestStand, model-based testing tools ) Practical knowledge of validation Means (Testbench, simulators ) Practical experience on software integration & validation phases (experience in Railway or Health, Defence, Aeronautical, Automotive domains). Knowledge of real time network protocols like MVB, Ethernet, CAN, RS232, RS 485 etc Managing work packages for sub-contractors Design For Quality (DFQ) cycle ISTQB Test Manager Certificatewould be beneficial Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: Enjoy stability, challenges and a long-term career free from boring daily routines Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our dynamic, inclusive, and safety-focused working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) Up to 52 weeks full maternity and adoption pay 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday A wide range of flexible benefits that you can tailor to suit your lifestyle You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Apr 15, 2026
Full time
Select how often (in days) to receive an alert: Software Verification & Test Leader Date: 2 Apr 2026 Company: Alstom Appointment Basis: Permanent Apply by: 15/04/2026 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role AsSoftware Verification & Test Leader, youwill be responsible for validation and verification of all Train Control & Information Systems (TC&IS) sub-systems (including the Train Control Management System (TCMS) and Passenger Announcement, Communication & Information Systems (PACIS and components (Software, System Architecture) in line with make or buy strategy of each project. As we expand the existing team,whenrequired,you will also beinvolved withsoftware development & associated software deliverables of theaforementioned systems, asdeemedappropriate bythe Domain Leader:You willperform Software Development activities, integration of the software modules and generation of software for assigned projects. We'll look to you for: Ensuring 100% compliance with EHS rules for activities performed on train and test bench Managing TC&IS validation and verification tools configuration Delivering TC&IS test procedures and test reports Managing configuration of Verification & Test deliverables, ensuring 100% areproperly storedin the configuration database Maintaining up-to-date validation status of change requests (CR) in the CR database Managing CRs, ensuring allnotOKresults in test reports are linked to a CR. Delivering TC&IS Verification Plan (activities, means, strategy) Providing planning for Verification & Test activities Reporting weekly on requirements testing coverage and results Delivering weekly synthesis on Verification & Test activities Specifying tools required for Verification & Test activities (PCs, test benches, etc.) Managing the TC&IS Verification & Test Work Package Support producing Control Build Software Model in compliance with TCMSSoftware Requirements Specification(SwRS),Software Design Specification (SwDS),and Interface Control Document, consideringReliability, Availability, Maintainability & Safety(RAMS)constraintsand productSafety Related Application Conditions (SRAC) Support developing software/modules for TCMS equipment while maximising reuse of standard configurable software components All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: Practical knowledge of validation methods (boundary tests, equivalent class tests ) Practical knowledge of validation tools (TestStand, model-based testing tools ) Practical knowledge of validation Means (Testbench, simulators ) Practical experience on software integration & validation phases (experience in Railway or Health, Defence, Aeronautical, Automotive domains). Knowledge of real time network protocols like MVB, Ethernet, CAN, RS232, RS 485 etc Managing work packages for sub-contractors Design For Quality (DFQ) cycle ISTQB Test Manager Certificatewould be beneficial Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: Enjoy stability, challenges and a long-term career free from boring daily routines Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our dynamic, inclusive, and safety-focused working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) Up to 52 weeks full maternity and adoption pay 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday A wide range of flexible benefits that you can tailor to suit your lifestyle You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Area Sales Manager - Tiles Job Title: Business Development Manager - Tiles Job reference Number: Industry Sector: Tile materials. porcelain, ceramic, terracotta, terrazzo, mosaics, natural stone, wall tiles, floor tiles, flooring, tile contractors, main contractors A&D, architects & interior designers, specification sales and design & build Area to be covered: National - ideally based Midlands and South East Remuneration: Up to £50,000 uncapped Bonus Benefits: Fully expensed Commercial Van & benefits The role of the Area Sales Manager Tiles will involve: Field sales role promoting an imported range of tile materials; porcelain, ceramic, terracotta, terrazzo, mosaics and natural stone Majority of your time managing and growing a network of tiling contractor and main contractor relationships Protecting and breaking other tile manufacturers specifications where possible Inhering circa 2 existing relations day one, growing this by utilising your own network and refining the portfolio into strategic categories Regular site visits and face-to-face time with our approved contractors Commercial projects include; hotels, restaurants, offices etc. Projects from £5,00 up to £13,000, typically £20,000-£30,000 Our client is not looking for you to chase every job, but focus on building a strong, profitable pipeline, working with the right people on the right projects. Working as part of a team of four existing A&D field sales professional responsible for wining projects Securing A&D projects if and when possible in the Midlands The ideal applicant will be an Area Sales Manager Tiles with: Must have field sales experience with tiling contractors, flooring contractors or main contractors Must have a network of relevant contacts (first names basis relationships) Ability to drive and convert pipeline. Ideally sold tiles, but open to flooring products A&D field sales experience may be a bonus, especially in the Midlands Flexible working attitude Positive person, relationship builder Comfortable being out on construction sites May consider; Contracts Manager, Project Manager, Specification Manager, or contractor-side backgrounds Smart and presentable in appearance Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Field Construction Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Tile materials. porcelain, ceramic, terracotta, terrazzo, mosaics, natural stone, wall tiles, floor tiles, flooring, tile contractors, main contractors A&D, architects & interior designers, specification sales and design & build
Apr 15, 2026
Full time
Area Sales Manager - Tiles Job Title: Business Development Manager - Tiles Job reference Number: Industry Sector: Tile materials. porcelain, ceramic, terracotta, terrazzo, mosaics, natural stone, wall tiles, floor tiles, flooring, tile contractors, main contractors A&D, architects & interior designers, specification sales and design & build Area to be covered: National - ideally based Midlands and South East Remuneration: Up to £50,000 uncapped Bonus Benefits: Fully expensed Commercial Van & benefits The role of the Area Sales Manager Tiles will involve: Field sales role promoting an imported range of tile materials; porcelain, ceramic, terracotta, terrazzo, mosaics and natural stone Majority of your time managing and growing a network of tiling contractor and main contractor relationships Protecting and breaking other tile manufacturers specifications where possible Inhering circa 2 existing relations day one, growing this by utilising your own network and refining the portfolio into strategic categories Regular site visits and face-to-face time with our approved contractors Commercial projects include; hotels, restaurants, offices etc. Projects from £5,00 up to £13,000, typically £20,000-£30,000 Our client is not looking for you to chase every job, but focus on building a strong, profitable pipeline, working with the right people on the right projects. Working as part of a team of four existing A&D field sales professional responsible for wining projects Securing A&D projects if and when possible in the Midlands The ideal applicant will be an Area Sales Manager Tiles with: Must have field sales experience with tiling contractors, flooring contractors or main contractors Must have a network of relevant contacts (first names basis relationships) Ability to drive and convert pipeline. Ideally sold tiles, but open to flooring products A&D field sales experience may be a bonus, especially in the Midlands Flexible working attitude Positive person, relationship builder Comfortable being out on construction sites May consider; Contracts Manager, Project Manager, Specification Manager, or contractor-side backgrounds Smart and presentable in appearance Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Field Construction Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Tile materials. porcelain, ceramic, terracotta, terrazzo, mosaics, natural stone, wall tiles, floor tiles, flooring, tile contractors, main contractors A&D, architects & interior designers, specification sales and design & build
Maternity Cover contract for 12 months Office based in Poole, BH17 (hybrid working is not an option with this role) Job Overview A varied role which exists to offer admin and commercial support to the National Account Manager across each of their accounts. The role requires good organisational skills, the ability to project manage multiple concurrent tasks to achieve deadlines and a keen eye for detail. This is a fast-paced role and requires someone with energy and enthusiasm to join our team and help us deliver for our 'household name' customers. This is a great opportunity for an introduction into a commercial retail supply environment and to join a small but productive team, where you will be an integral member. We are fortunate to work with great products and with some of the U.K.'s leading retailers. Key Responsibilities To keep track of all projects using our in-house database and to become highly proficient in the use of the program for the completion of daily tasks. In conjunction with our Product Designers and Account Managers, to ensure that our factories are correctly briefed about product specifications and all other factors influencing cost in order to receive accurate quotations. To request quotes and schedule samples with our China factories and to continue to chase on a regular basis with constant communication via phone calls, emails and video calls. Effective data management especially the input, accuracy and maintenance of complete pricing and factory data within the CRM, within agreed project timescales. Ownership of customer spreadsheet trackers, updated on a regular basis and information shared with the Account Manager regarding sampling progress To co-ordinate samples as they arrive through our 'check-in' process, ensuring that they go through all the different departments design checks, testing, photography and then showroom - or sent direct to customer. Any additional admin tasks required, for example help with showroom preparation, organising meeting preparation, organising travel and meeting notes. Support the account management team in responding to ad hoc customer enquiries Upkeep of departmental calendar to keep all informed of meetings, presentations, holidays and business trips etc. Any additional tasks to support the wider business when needed Experience Proficient in Excel Comfortable with and can multitask across different projects and tasks Good working knowledge of databases and Microsoft packages Exceptionally high standards with meticulous attention to detail Excellent communication skills (both written and verbal) A self-starter with a positive, enthusiastic 'can do' attitude and a down to earth approachable manner A problem solver with the ability to assume responsibility and act on own initiative A flexible team player with the ability to work proactively Working hours 8.30am to 5pm Mon to Thurs, 8.30am to 4pm on a Friday The Perks • Great team culture, within a supportive, stable and progressive business • Competitive holiday allowance • Pension scheme • Free parking • Perkbox employee benefits • Generous staff discount
Apr 15, 2026
Contractor
Maternity Cover contract for 12 months Office based in Poole, BH17 (hybrid working is not an option with this role) Job Overview A varied role which exists to offer admin and commercial support to the National Account Manager across each of their accounts. The role requires good organisational skills, the ability to project manage multiple concurrent tasks to achieve deadlines and a keen eye for detail. This is a fast-paced role and requires someone with energy and enthusiasm to join our team and help us deliver for our 'household name' customers. This is a great opportunity for an introduction into a commercial retail supply environment and to join a small but productive team, where you will be an integral member. We are fortunate to work with great products and with some of the U.K.'s leading retailers. Key Responsibilities To keep track of all projects using our in-house database and to become highly proficient in the use of the program for the completion of daily tasks. In conjunction with our Product Designers and Account Managers, to ensure that our factories are correctly briefed about product specifications and all other factors influencing cost in order to receive accurate quotations. To request quotes and schedule samples with our China factories and to continue to chase on a regular basis with constant communication via phone calls, emails and video calls. Effective data management especially the input, accuracy and maintenance of complete pricing and factory data within the CRM, within agreed project timescales. Ownership of customer spreadsheet trackers, updated on a regular basis and information shared with the Account Manager regarding sampling progress To co-ordinate samples as they arrive through our 'check-in' process, ensuring that they go through all the different departments design checks, testing, photography and then showroom - or sent direct to customer. Any additional admin tasks required, for example help with showroom preparation, organising meeting preparation, organising travel and meeting notes. Support the account management team in responding to ad hoc customer enquiries Upkeep of departmental calendar to keep all informed of meetings, presentations, holidays and business trips etc. Any additional tasks to support the wider business when needed Experience Proficient in Excel Comfortable with and can multitask across different projects and tasks Good working knowledge of databases and Microsoft packages Exceptionally high standards with meticulous attention to detail Excellent communication skills (both written and verbal) A self-starter with a positive, enthusiastic 'can do' attitude and a down to earth approachable manner A problem solver with the ability to assume responsibility and act on own initiative A flexible team player with the ability to work proactively Working hours 8.30am to 5pm Mon to Thurs, 8.30am to 4pm on a Friday The Perks • Great team culture, within a supportive, stable and progressive business • Competitive holiday allowance • Pension scheme • Free parking • Perkbox employee benefits • Generous staff discount
We are currently recruiting an exciting opportunity for a Senior Internal Auditor to join our highly regarded Group Internal Audit team. This is an exciting opportunity to work within a dynamic FTSE 250 financial services group, which includes UK-regulated investment and life insurance subsidiaries and a regulated life insurance entity in the Isle of Man. The Group Internal Audit function is recognised for its pragmatic, collaborative approach to continuous improvement and was awarded Outstanding Financial Services Team of the Year in 2024 by the Chartered Institute of Internal Auditors. The Role As a Senior Internal Auditor, you will be responsible for independently leading and delivering full end to end internal audit and advisory engagements in accordance with internal audit standards/ practices and methodology. Drawing on your knowledge and experience, you will identify key risks, develop and scope robust test plans (including use of data analytics), and prepare audit reports that present information in a clear, concise and compelling way. You will also take personal responsibility to be proactively involved in leading stakeholder management meetings and will have plenty of opportunities to support the internal audit management team with wider activity (e.g. preparation of Audit and Risk Committee or Executive Committee packs and innovating audit practices). Being a member of a small high calibre team facilitates continuous learning and development to unlock your potential whilst making your working day fulfilling and enjoyable. Responsibilities include Leading internal audits with resilience and enthusiasm as assigned in the Group Internal Audit Plan that will encompass reviews covering, but not limited to, business operational processes, key customer journeys, regulatory compliance, capital adequacy, governance, risk and IT. With minimal or little supervision preparing audit scopes and performing audit testing in accordance with professional standards and the Group Internal Audit methodology. Drafting audit reports with minimal re-work required that are concise, compelling and clear, in turn highlighting key findings to the Audit and Risk Committees, the Board, and senior management. Leading meetings with senior management to validate audit findings, and to develop, in partnership with the business, pragmatic and commercially sound audit recommendations which mitigate the identified risks. This includes being able to reach an agreement with the business over audit findings and having the capability to challenge management assertions. Being readily available to support, mentor or line manage any guest auditors (secondees) in the team. Being available to support the Group Internal Audit management team with non-internal audit engagement related activity. Proactively enhancing the profile of Group Internal Audit by building strong working relationships with senior managers of the Group. Understanding the current and developing regulatory and legislative rules and guidance which affect the Group and implementing these learnings into internal audit engagements or the internal audit plan. Person Specification We are looking for candidates with experience in an internal auditor role (2 5 years post qualification experience), ideally within the financial services industry. Knowledge of the Wealth Management or Life Insurance sector would be beneficial, but not a prerequisite. Candidates from external auditor roles must have applied knowledge and expertise in the use of risk-based audit methodologies, techniques and practices. You must hold the CIA, ACA or equivalent professional qualification. Advanced Excel experience is essential and capability of data analytics would be desirable. We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications. The role is based in our central London office, working a minimum of two days a week in the office and three days a week from home. About Us IntegraFin Holdings plc, is listed on the London Stock Exchange and is constituent of the FTSE 250 index. Established in 2000, today we have over £77.2 billion of funds under direction on behalf of over 249,000 investor clients (as at December 2025). The IHP Group exists to make financial planning easier for clients and advisers through the provision of financial adviser software and personal service. Transact is a part of the IHP Group which also includes Time4Advice. Transact is a leading UK investment wrap platform for financial advisers and their clients. Our culture is collaborative, inclusive and open-minded. We work hard to continually challenge the way we do things to maintain our market leading status. As a customer-centric and client focused business, we put our clients, like Mrs Miggins, at the heart of everything we do. Our platform enables clients and their advisers to manage their financial portfolio in one single online place, and is supported by unrivalled personal service. Our goal is to make all aspects of portfolio management as easy and efficient as possible for everyone involved, through the features we develop, our integrations with other systems, and the support we provide. Our purpose: We enable the Miggins family and their adviser to hold their investments on a single platform across wrappers. We provide custody, tax wrapping, trading and reporting. Our strategy: We make financial planning easier for advisers by delivering great s
Apr 15, 2026
Full time
We are currently recruiting an exciting opportunity for a Senior Internal Auditor to join our highly regarded Group Internal Audit team. This is an exciting opportunity to work within a dynamic FTSE 250 financial services group, which includes UK-regulated investment and life insurance subsidiaries and a regulated life insurance entity in the Isle of Man. The Group Internal Audit function is recognised for its pragmatic, collaborative approach to continuous improvement and was awarded Outstanding Financial Services Team of the Year in 2024 by the Chartered Institute of Internal Auditors. The Role As a Senior Internal Auditor, you will be responsible for independently leading and delivering full end to end internal audit and advisory engagements in accordance with internal audit standards/ practices and methodology. Drawing on your knowledge and experience, you will identify key risks, develop and scope robust test plans (including use of data analytics), and prepare audit reports that present information in a clear, concise and compelling way. You will also take personal responsibility to be proactively involved in leading stakeholder management meetings and will have plenty of opportunities to support the internal audit management team with wider activity (e.g. preparation of Audit and Risk Committee or Executive Committee packs and innovating audit practices). Being a member of a small high calibre team facilitates continuous learning and development to unlock your potential whilst making your working day fulfilling and enjoyable. Responsibilities include Leading internal audits with resilience and enthusiasm as assigned in the Group Internal Audit Plan that will encompass reviews covering, but not limited to, business operational processes, key customer journeys, regulatory compliance, capital adequacy, governance, risk and IT. With minimal or little supervision preparing audit scopes and performing audit testing in accordance with professional standards and the Group Internal Audit methodology. Drafting audit reports with minimal re-work required that are concise, compelling and clear, in turn highlighting key findings to the Audit and Risk Committees, the Board, and senior management. Leading meetings with senior management to validate audit findings, and to develop, in partnership with the business, pragmatic and commercially sound audit recommendations which mitigate the identified risks. This includes being able to reach an agreement with the business over audit findings and having the capability to challenge management assertions. Being readily available to support, mentor or line manage any guest auditors (secondees) in the team. Being available to support the Group Internal Audit management team with non-internal audit engagement related activity. Proactively enhancing the profile of Group Internal Audit by building strong working relationships with senior managers of the Group. Understanding the current and developing regulatory and legislative rules and guidance which affect the Group and implementing these learnings into internal audit engagements or the internal audit plan. Person Specification We are looking for candidates with experience in an internal auditor role (2 5 years post qualification experience), ideally within the financial services industry. Knowledge of the Wealth Management or Life Insurance sector would be beneficial, but not a prerequisite. Candidates from external auditor roles must have applied knowledge and expertise in the use of risk-based audit methodologies, techniques and practices. You must hold the CIA, ACA or equivalent professional qualification. Advanced Excel experience is essential and capability of data analytics would be desirable. We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications. The role is based in our central London office, working a minimum of two days a week in the office and three days a week from home. About Us IntegraFin Holdings plc, is listed on the London Stock Exchange and is constituent of the FTSE 250 index. Established in 2000, today we have over £77.2 billion of funds under direction on behalf of over 249,000 investor clients (as at December 2025). The IHP Group exists to make financial planning easier for clients and advisers through the provision of financial adviser software and personal service. Transact is a part of the IHP Group which also includes Time4Advice. Transact is a leading UK investment wrap platform for financial advisers and their clients. Our culture is collaborative, inclusive and open-minded. We work hard to continually challenge the way we do things to maintain our market leading status. As a customer-centric and client focused business, we put our clients, like Mrs Miggins, at the heart of everything we do. Our platform enables clients and their advisers to manage their financial portfolio in one single online place, and is supported by unrivalled personal service. Our goal is to make all aspects of portfolio management as easy and efficient as possible for everyone involved, through the features we develop, our integrations with other systems, and the support we provide. Our purpose: We enable the Miggins family and their adviser to hold their investments on a single platform across wrappers. We provide custody, tax wrapping, trading and reporting. Our strategy: We make financial planning easier for advisers by delivering great s
Job Title: Case Work & Referral Officer Contract Type: Permanent Salary:£28,031.56 Per annum ( Pro rata) Working Hours: Part-time 18.75 per week Working Pattern:Mon - Fri 9-5 Hours to be agreed Location:Hackney / Hybrid role with a minimum of 50% office based. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Case worker & referral Officer In this role you will work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. About you An understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can-do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role profile Job purpose To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. Role requires you to deliver a referral management service as per contractual requirements by: Acting as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrating a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signposting referred customers that have a need for support, but do not meet the eligibility criteria. Conducting initial assessment of allocated referrals, and current housing status. Identifying root cause of insecurity of current home. Identifying best solutions to address root cause. Developing a detailed understanding of support available, both veteran and non-veteran specific. This may include Local Authorities, Op COURAGE for mental health support, grant giving bodies for financial support, local Third Sector Floating Support services to provide ongoing tenancy sustainment support, employment support, and signposting to other relevant agencies to meet their needs. Making referrals to the most appropriate organisation from our list of approved providers, to assist the referred veteran to address the underlying cause of homelessness. Ensuring 100% compliance with the recording of all referral and case management activity. Contributing to and maintaining partnerships across the Op FORTITUDE Pathway. Carrying out day-to-day administration and operational duties. Assisting in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Delivering the referrals process to meet contractual requirements. This will include: Monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Referring customers to the Pathways Caseworker for support in seeking accommodation. Liaising with referring agents. Deciding on the outcome and advising all relevant parties accordingly. Making a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Being responsible for the accuracy of data of the referrals and that the referral pathway database is "quality driven" and updated at all times, escalating any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respecting customer preferences in relation to choice of location where multiple accommodation options are available. Where multiple accommodation choices are available that meet both the level of need, and referral choice, prioritise the unit that has been vacant for the longest period. Using IT systems appropriately, including adding updates to the referral portal. Support customers You will use psychologically and trauma informed approaches to engage and support veterans to make positive choices by: Signposting to the relevant external organization for support. Suggest the appropriate Op FORTITUDE Casework & Referral Officer or Specialist supports the customer depending on their needs. Maintaining regular contact with veterans on the waiting list and keeping them fully updated with the status of their application. Understanding the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensuring equality, diversity and inclusion is always considered. Other Information Carry out all your duties within Riverside's Policy and Procedure framework e.g., health & safety, safeguarding, dignity at work, GDPR, cash handling, etc. Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Person specification Essential An understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can-do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Desirable Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness. Have a good understanding of safeguarding vulnerable adults and how to identify and raise safeguarding concerns.
Apr 15, 2026
Full time
Job Title: Case Work & Referral Officer Contract Type: Permanent Salary:£28,031.56 Per annum ( Pro rata) Working Hours: Part-time 18.75 per week Working Pattern:Mon - Fri 9-5 Hours to be agreed Location:Hackney / Hybrid role with a minimum of 50% office based. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Case worker & referral Officer In this role you will work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. About you An understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can-do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role profile Job purpose To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. Role requires you to deliver a referral management service as per contractual requirements by: Acting as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrating a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signposting referred customers that have a need for support, but do not meet the eligibility criteria. Conducting initial assessment of allocated referrals, and current housing status. Identifying root cause of insecurity of current home. Identifying best solutions to address root cause. Developing a detailed understanding of support available, both veteran and non-veteran specific. This may include Local Authorities, Op COURAGE for mental health support, grant giving bodies for financial support, local Third Sector Floating Support services to provide ongoing tenancy sustainment support, employment support, and signposting to other relevant agencies to meet their needs. Making referrals to the most appropriate organisation from our list of approved providers, to assist the referred veteran to address the underlying cause of homelessness. Ensuring 100% compliance with the recording of all referral and case management activity. Contributing to and maintaining partnerships across the Op FORTITUDE Pathway. Carrying out day-to-day administration and operational duties. Assisting in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Delivering the referrals process to meet contractual requirements. This will include: Monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Referring customers to the Pathways Caseworker for support in seeking accommodation. Liaising with referring agents. Deciding on the outcome and advising all relevant parties accordingly. Making a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Being responsible for the accuracy of data of the referrals and that the referral pathway database is "quality driven" and updated at all times, escalating any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respecting customer preferences in relation to choice of location where multiple accommodation options are available. Where multiple accommodation choices are available that meet both the level of need, and referral choice, prioritise the unit that has been vacant for the longest period. Using IT systems appropriately, including adding updates to the referral portal. Support customers You will use psychologically and trauma informed approaches to engage and support veterans to make positive choices by: Signposting to the relevant external organization for support. Suggest the appropriate Op FORTITUDE Casework & Referral Officer or Specialist supports the customer depending on their needs. Maintaining regular contact with veterans on the waiting list and keeping them fully updated with the status of their application. Understanding the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensuring equality, diversity and inclusion is always considered. Other Information Carry out all your duties within Riverside's Policy and Procedure framework e.g., health & safety, safeguarding, dignity at work, GDPR, cash handling, etc. Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Person specification Essential An understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can-do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Desirable Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness. Have a good understanding of safeguarding vulnerable adults and how to identify and raise safeguarding concerns.
Location Newport, NP10 8QQ About the job Job summary Senior Business Analyst As a Senior Business Analyst at the Intellectual Property Office (IPO) you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle. In this role you will work as part of an Agile multi-disciplinary squad alongside product managers, service design, data specialists, developers, and testers to deliver new internal and external services. You will be expected to be proactive and take ownership of analysis activities and deliverables including writing user stories with acceptance criteria, modelling business processes, and contributing to three amigo/refinement sessions. You must be able to build strong working relationships with both internal and external stakeholders at all levels, demonstrating good leadership and collaborative working skills. You will need excellent presentation and communication skills, across a variety of situations and levels of stakeholders. You will work together with IPO colleagues, partner organisations and/or suppliers to ensure that approaches and outcomes are fit for purpose meeting business needs, user needs and IPO standards. Within the Business Analyst Community, you will play an important role in establishing and promoting best practice and standards. You will support the professionalisation and maturity of the Business Analysis practice through peer support, tutoring and mentoring of others in the team. We are looking for enthusiastic people with a desire to pick up new skills in a fast-paced environment and are committed to delivering excellent services for our customers. This is an excellent opportunity for individuals to join our IT team at a time where the IPO has set out how to help make the UK the most innovative and creative country in the world by: Delivering Excellent IP Services Creating a World-leading IP Environment Making the IPO a Brilliant Place to Work Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Work alongside product managers to create a pipeline of fully developed user stories ensuring that the business and technical viewpoints are understood and acknowledged. Undertake key business analysis activities, including but not limited to, requirements elicitation, documentation of business processes, workflows and business rules, using suitable methodologies, tools and standards. Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop new functionality. Identify and articulate options considering opportunities and limitations related to business and technology. Present complex information in a tailored format, allowing you to communicate key findings and put forward recommendations to the wider organisation. Tutor/mentor/coach BAs and Junior BAs by providing accurate and professional support. Develop and promote best practice, standards and guidance. Person specification Essential Criteria Background in Business Analysis with considerable knowledge and understanding of Business Analysis principles and techniques. Excellent analytical and problem-solving skills to bring clarity to business problems and shape business solutions. Considerable experience working in a software development setting with technical colleagues i.e. data, developers, testers. Comfortable working with individuals at various skill levels up to and including senior management levels. Experience of gaining consensus where there are strong differing opinions. BCS International Diploma in Business Analysis, or equivalent. Strong presentation and communication skills across a variety of situations and levels of stakeholders. Experience of developing BA best practice, standards and guidance. Experience tutoring and mentoring others Business Analysts
Apr 15, 2026
Full time
Location Newport, NP10 8QQ About the job Job summary Senior Business Analyst As a Senior Business Analyst at the Intellectual Property Office (IPO) you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle. In this role you will work as part of an Agile multi-disciplinary squad alongside product managers, service design, data specialists, developers, and testers to deliver new internal and external services. You will be expected to be proactive and take ownership of analysis activities and deliverables including writing user stories with acceptance criteria, modelling business processes, and contributing to three amigo/refinement sessions. You must be able to build strong working relationships with both internal and external stakeholders at all levels, demonstrating good leadership and collaborative working skills. You will need excellent presentation and communication skills, across a variety of situations and levels of stakeholders. You will work together with IPO colleagues, partner organisations and/or suppliers to ensure that approaches and outcomes are fit for purpose meeting business needs, user needs and IPO standards. Within the Business Analyst Community, you will play an important role in establishing and promoting best practice and standards. You will support the professionalisation and maturity of the Business Analysis practice through peer support, tutoring and mentoring of others in the team. We are looking for enthusiastic people with a desire to pick up new skills in a fast-paced environment and are committed to delivering excellent services for our customers. This is an excellent opportunity for individuals to join our IT team at a time where the IPO has set out how to help make the UK the most innovative and creative country in the world by: Delivering Excellent IP Services Creating a World-leading IP Environment Making the IPO a Brilliant Place to Work Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Work alongside product managers to create a pipeline of fully developed user stories ensuring that the business and technical viewpoints are understood and acknowledged. Undertake key business analysis activities, including but not limited to, requirements elicitation, documentation of business processes, workflows and business rules, using suitable methodologies, tools and standards. Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop new functionality. Identify and articulate options considering opportunities and limitations related to business and technology. Present complex information in a tailored format, allowing you to communicate key findings and put forward recommendations to the wider organisation. Tutor/mentor/coach BAs and Junior BAs by providing accurate and professional support. Develop and promote best practice, standards and guidance. Person specification Essential Criteria Background in Business Analysis with considerable knowledge and understanding of Business Analysis principles and techniques. Excellent analytical and problem-solving skills to bring clarity to business problems and shape business solutions. Considerable experience working in a software development setting with technical colleagues i.e. data, developers, testers. Comfortable working with individuals at various skill levels up to and including senior management levels. Experience of gaining consensus where there are strong differing opinions. BCS International Diploma in Business Analysis, or equivalent. Strong presentation and communication skills across a variety of situations and levels of stakeholders. Experience of developing BA best practice, standards and guidance. Experience tutoring and mentoring others Business Analysts
Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Data Services for Personalised GOV.UK Channels This role will be part of a new team at GDS, the focus specifically on developing the services that abstracts personalised data logistics for product teams, enabling them to deliver personalised features without worrying about underlying cross government data complexity. The work is split into four main areas, data exchange between departments, a serverless platform to power the GOV.UK personalised channels, a platform to store GOV.UK personalised channel data and providing support for a new government digital mailbox. Reporting into the Engineering Manager, you'll work within and support the wider engineering teams as well as collaborate with peers including Technical Architects to deliver a user-centric, highly scalable, resilient, and performant platform It is expected that this role will involve outreach to other government departments, so an ability to communicate to a wide set of stakeholders, along with the ability to manage many work streams concurrently is a must Job description As a GDS Senior Developer, you'll contribute to the digital transformation of government by building and supporting high-quality digital services. You will play a key role in designing and delivering robust, scalable software solutions that meet user needs while aligning with broader GDS standards and practices. You'll contribute through hands-on engineering, applying modern development practices and helping build resilient, secure and maintainable services. You'll participate in technical discussions and design decisions, helping ensure solutions are practical, well implemented and aligned with wider architectural approaches. Senior Developers work closely with other engineers, architects, product managers and multidisciplinary teams. You'll collaborate to solve complex technical problems, contribute to improving engineering practices and help maintain high standards of code quality, reliability and performance. You'll thrive using agile methods and enjoy working collaboratively across teams to deliver meaningful outcomes. Above all, you'll want to make government services better for users, contributing to the continual improvement of the way teams build, run and evolve digital services. As a Senior Developer, you'll: contribute to improving the way the team works, supporting effective engineering practices, development workflows and collaborative approaches that help the team deliver high-quality software be a strong technical contributor within the team, maintaining proficiency across the systems, platforms and tools used to build and operate services help the team understand how different parts of the system interact, supporting the investigation and resolution of complex technical issues and enabling the team to work confidently across the broader technical landscape collaborate with engineers and architects to explore appropriate technologies, patterns and approaches, contributing to decisions about when new software should be written and helping ensure solutions are pragmatic, maintainable and aligned with organisational standards contribute to technical decision-making within the team, helping maintain a high standard of engineering quality through thoughtful design and implementation support and mentor other developers, sharing knowledge and helping colleagues build confidence and capability in their technical work participate in constructive technical discussions, contributing ideas and respectfully challenging proposals to help the team reach well-reasoned decisions share knowledge through collaboration, documentation, code reviews and technical discussions, helping ensure understanding is spread across the team apply and advocate for good engineering practices such as testing, code quality, observability, security and maintainability contribute to the wider engineering community within the organisation, sharing knowledge, participating in communities of practice and collaborating with other teams Person specification We're interested in people who have: strong experience building and operating serverless services on AWS, using technologies such as Lambda, API Gateway, DynamoDB, SQS, SNS, EventBridge and Step Functions. strong TypeScript and Node.js development skills, using modern tooling, testing frameworks and development practices. experience working with AWS services such as S3, IAM, VPC networking (ideal), SSM Parameter Store / Secrets Manager and CloudWatch. experience developing event-driven and asynchronous systems, integrating services through queues, events and APIs. experience implementing and maintaining infrastructure as code, ideally using AWS CDK. the ability to build secure, well-tested and maintainable services, following modern engineering practices including automated testing, CI/CD and observability. the ability to work across a mixture of product stages - greenfield development, evolving services into operational products, and maintaining established live services the ability to bring an operational mindset to development, considering reliability, observability and maintainability from the start the ability to work effectively as a senior engineer within a team, contributing to technical discussions and helping shape implementation approaches the ability to support and mentor more junior developers, helping to improve team capability and engineering practices experience developing and operating large-scale web services experience building microservice or serverless applications and/or running applications in the cloud the ability to rapidly research and learn new tools, techniques and paradigms to solve technical problems the ability to use testing, prototyping and discovery techniques to validate ideas and inform development decisions experience working in agile environments and iterating on both software and team processes a good understanding of security considerations in operational services from end to end experience building robust and accessible systems that work for as many users as possible the ability to be comfortable contributing to technical discussions and evaluating technology choices with their team the ability to apply and promote engineering practices such as Test Driven Development (TDD), continuous integration, continuous delivery and DevOps methodologies
Apr 14, 2026
Full time
Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Data Services for Personalised GOV.UK Channels This role will be part of a new team at GDS, the focus specifically on developing the services that abstracts personalised data logistics for product teams, enabling them to deliver personalised features without worrying about underlying cross government data complexity. The work is split into four main areas, data exchange between departments, a serverless platform to power the GOV.UK personalised channels, a platform to store GOV.UK personalised channel data and providing support for a new government digital mailbox. Reporting into the Engineering Manager, you'll work within and support the wider engineering teams as well as collaborate with peers including Technical Architects to deliver a user-centric, highly scalable, resilient, and performant platform It is expected that this role will involve outreach to other government departments, so an ability to communicate to a wide set of stakeholders, along with the ability to manage many work streams concurrently is a must Job description As a GDS Senior Developer, you'll contribute to the digital transformation of government by building and supporting high-quality digital services. You will play a key role in designing and delivering robust, scalable software solutions that meet user needs while aligning with broader GDS standards and practices. You'll contribute through hands-on engineering, applying modern development practices and helping build resilient, secure and maintainable services. You'll participate in technical discussions and design decisions, helping ensure solutions are practical, well implemented and aligned with wider architectural approaches. Senior Developers work closely with other engineers, architects, product managers and multidisciplinary teams. You'll collaborate to solve complex technical problems, contribute to improving engineering practices and help maintain high standards of code quality, reliability and performance. You'll thrive using agile methods and enjoy working collaboratively across teams to deliver meaningful outcomes. Above all, you'll want to make government services better for users, contributing to the continual improvement of the way teams build, run and evolve digital services. As a Senior Developer, you'll: contribute to improving the way the team works, supporting effective engineering practices, development workflows and collaborative approaches that help the team deliver high-quality software be a strong technical contributor within the team, maintaining proficiency across the systems, platforms and tools used to build and operate services help the team understand how different parts of the system interact, supporting the investigation and resolution of complex technical issues and enabling the team to work confidently across the broader technical landscape collaborate with engineers and architects to explore appropriate technologies, patterns and approaches, contributing to decisions about when new software should be written and helping ensure solutions are pragmatic, maintainable and aligned with organisational standards contribute to technical decision-making within the team, helping maintain a high standard of engineering quality through thoughtful design and implementation support and mentor other developers, sharing knowledge and helping colleagues build confidence and capability in their technical work participate in constructive technical discussions, contributing ideas and respectfully challenging proposals to help the team reach well-reasoned decisions share knowledge through collaboration, documentation, code reviews and technical discussions, helping ensure understanding is spread across the team apply and advocate for good engineering practices such as testing, code quality, observability, security and maintainability contribute to the wider engineering community within the organisation, sharing knowledge, participating in communities of practice and collaborating with other teams Person specification We're interested in people who have: strong experience building and operating serverless services on AWS, using technologies such as Lambda, API Gateway, DynamoDB, SQS, SNS, EventBridge and Step Functions. strong TypeScript and Node.js development skills, using modern tooling, testing frameworks and development practices. experience working with AWS services such as S3, IAM, VPC networking (ideal), SSM Parameter Store / Secrets Manager and CloudWatch. experience developing event-driven and asynchronous systems, integrating services through queues, events and APIs. experience implementing and maintaining infrastructure as code, ideally using AWS CDK. the ability to build secure, well-tested and maintainable services, following modern engineering practices including automated testing, CI/CD and observability. the ability to work across a mixture of product stages - greenfield development, evolving services into operational products, and maintaining established live services the ability to bring an operational mindset to development, considering reliability, observability and maintainability from the start the ability to work effectively as a senior engineer within a team, contributing to technical discussions and helping shape implementation approaches the ability to support and mentor more junior developers, helping to improve team capability and engineering practices experience developing and operating large-scale web services experience building microservice or serverless applications and/or running applications in the cloud the ability to rapidly research and learn new tools, techniques and paradigms to solve technical problems the ability to use testing, prototyping and discovery techniques to validate ideas and inform development decisions experience working in agile environments and iterating on both software and team processes a good understanding of security considerations in operational services from end to end experience building robust and accessible systems that work for as many users as possible the ability to be comfortable contributing to technical discussions and evaluating technology choices with their team the ability to apply and promote engineering practices such as Test Driven Development (TDD), continuous integration, continuous delivery and DevOps methodologies
Government Digital & Data
Hanslope, Buckinghamshire
Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Job description Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you'll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You'll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers' requirements, you'll also ensure they're within our organisation's technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you'll also generate creative new approaches to improving the service we offer. You'll have several additional tasks - these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You'll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team's knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation's interests This is a fast-paced and complex role, and to be a success you'll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands-on experience in a similar role. You'll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well-developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You'll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You'll be working with a wide range of colleagues and stakeholders, so it's important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers' technical specialists and our product and services teams. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: Experience of working within IT service delivery environments BTEC or equivalent, preferably in Information Technology or relevant experience Hands-on experience of service management tooling, such as ServiceNow ITIL4 Managing Professional Understand of service deign across the service delivery lifecycle Broad technical understanding Qualifications ITIL4 Managing Professional BTEC or equivalent, preferably in Information Technology or relevant experience
Apr 14, 2026
Full time
Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Job description Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you'll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You'll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers' requirements, you'll also ensure they're within our organisation's technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you'll also generate creative new approaches to improving the service we offer. You'll have several additional tasks - these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You'll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team's knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation's interests This is a fast-paced and complex role, and to be a success you'll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands-on experience in a similar role. You'll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well-developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You'll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You'll be working with a wide range of colleagues and stakeholders, so it's important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers' technical specialists and our product and services teams. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: Experience of working within IT service delivery environments BTEC or equivalent, preferably in Information Technology or relevant experience Hands-on experience of service management tooling, such as ServiceNow ITIL4 Managing Professional Understand of service deign across the service delivery lifecycle Broad technical understanding Qualifications ITIL4 Managing Professional BTEC or equivalent, preferably in Information Technology or relevant experience
Location Remote working (anywhere in the UK) About the job Job summary Are you looking for an opportunity to combine leadership with continued hands-on user research? We have an opportunity for you to stay closely connected to user research practice while supporting and guiding your team. Our User Researchers work in an open, iterative and collaborative way in a multidisciplinary team, and communicate effectively, working closely with our designers, product managers, performance analysts, developers, business analysts and other stakeholders and colleagues. The User Research team is part of a larger User Centred Design (UCD) team that sits within the Product Design Directorate, alongside the Product Management and Business Analysis teams. The UCD team is a community of 6 teams. There are: Service Design, Interaction Design, Content Design, Accessibility, User Research and Performance Analytics. Each team supports each other to review insights from our performance analytics and user research to understand user needs and co-design user-centred services. Watch this video to find out more about working in Digital at Companies House Give yourself the best opportunity to apply! Join our Outreach team for an informal, drop-in "find out more" session on: Thursday 9th April 2026 at 12:00pm - 1:00pm No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off. Can't make the session, or want something to refer back to? Just email our Outreach mailbox on: and we'll share a copy of the session slides. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Find out more about what a great place Companies House is to work Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. We're able to consider both full-time and part-time hours for this role for the successful candidate (part-time would be a minimum of 30 hours over 4 or 5 days). Remote contracts will be considered where commuting to the office location of your team is not reasonably practicable. Job description As a Lead User Researcher , you'll be an expert, hands-on practitioner. You'll lead and assure user research activity across a several teams, as well as carry out user research yourself. You will ensure that work takes a user centred, evidence-based approach to shape product vision, service design and delivery, and influence organisational strategy and priorities. You will manage, lead, coach and mentor user researchers. Define, embed and assure best practice in user research, and prioritise resources effectively across complex areas of work. You will act as a recognised authority in user research, providing expert advice and assurance, and collaborating with colleagues across government to improve outcomes for users. At this level you will: lead user research across complex programmes of work, using a wide range of qualitative and quantitative methods appropriate to different lifecycle phases of agile service design manage, mentor and guide more junior user researchers, setting direction and assuring the quality and impact of research undertaken by others - contributing to the strategic development of the user research function. engage with programmes and senior stakeholders to understand strategic objectives, organisational priorities and complex user, policy and service problems. be a highly effective communicator, able to translate complex research findings into clear, evidence based recommendations that influence decisions at team, programme and organisational level act as an expert advocate for user needs, championing user centred and inclusive design and influencing others to adopt best practice encourage and embed team involvement throughout the user research lifecycle, including analysis and synthesis, building consensus, challenging assumptions and raising the standard of insight collaborate with a wide range of stakeholders across programmes and across government where relevant, to understand user and policy needs and ensure these are translated into services that work for diverse user groups play a leading role in ensuring that services meet the Government Service Standard, providing expert assurance throughout the service delivery lifecycle and presenting at, and assessing, service assessments contribute to and help lead the user centred design and user research community, including presenting at meetups, writing blogs, sharing best practice, and raising organisational awareness of the value and impact of user research Person specification We're looking for an expert user research practitioner with varied and complex project experience, who meets the technical specifications for a Lead User Researcher as outlined in the Government Digital and Data Profession Capability Framework for User Researcher . The following skills and experience will be assessed during the selection process: Research management, leadership and assurance Proven ability to analyse complex user, service and policy problems and align user research activity to support informed decision making and organisational priorities. Experience of defining, embedding and assuring high standards of user research practice, and providing expert guidance and assurance across teams and programmes. Research methods and planning Extensive experience of selecting, applying and advising on an appropriate range of qualitative and quantitative user research methods across different phases of the agile service lifecycle. A track record of improving, innovating and setting best practice in user research at organisational level. Analysis and synthesis Strong ability to analyse and synthesise complex qualitative and quantitative data, involving and guiding others through the process, and producing clear, actionable insight that influences decisions at team, programme and organisational level. Agile research practices Expert level capability in advocating for and embedding user research throughout agile delivery. Experience of shaping and assuring research approaches across multiple teams, ensuring insight is used effectively to inform design, delivery and strategic decisions. Inclusive research Expert experience of planning and delivering inclusive research that represents the full diversity of users of government services. Ability to set standards, challenge assumptions and ensure teams design services that work for all users, including those with access needs. User centred practice and advocacy Demonstrated ability to champion user centred design and research, influencing ways of working, priorities and decision making. Experience of advocating for user needs with senior stakeholders and embedding user centred practice at scale. Stakeholder relationship management Highly developed influencing and negotiation skills, with experience of building strong relationships with senior stakeholders, including sceptical or resistant colleagues, to resolve issues, enable progress and improve outcomes for users. You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack . Please note: We are looking for an experienced Lead User Researcher. Successful candidates who are assessed at the practitioner level will be offered pay within the FN1 page range of £53,540 - £57,250 per year. If a successful candidate is assessed to exceed these expectations and shows confident, expert skills and capabilities, they will be offered a salary in line with the FN2 pay range of £61,834 - £65,136 per year.
Apr 14, 2026
Full time
Location Remote working (anywhere in the UK) About the job Job summary Are you looking for an opportunity to combine leadership with continued hands-on user research? We have an opportunity for you to stay closely connected to user research practice while supporting and guiding your team. Our User Researchers work in an open, iterative and collaborative way in a multidisciplinary team, and communicate effectively, working closely with our designers, product managers, performance analysts, developers, business analysts and other stakeholders and colleagues. The User Research team is part of a larger User Centred Design (UCD) team that sits within the Product Design Directorate, alongside the Product Management and Business Analysis teams. The UCD team is a community of 6 teams. There are: Service Design, Interaction Design, Content Design, Accessibility, User Research and Performance Analytics. Each team supports each other to review insights from our performance analytics and user research to understand user needs and co-design user-centred services. Watch this video to find out more about working in Digital at Companies House Give yourself the best opportunity to apply! Join our Outreach team for an informal, drop-in "find out more" session on: Thursday 9th April 2026 at 12:00pm - 1:00pm No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off. Can't make the session, or want something to refer back to? Just email our Outreach mailbox on: and we'll share a copy of the session slides. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Find out more about what a great place Companies House is to work Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. We're able to consider both full-time and part-time hours for this role for the successful candidate (part-time would be a minimum of 30 hours over 4 or 5 days). Remote contracts will be considered where commuting to the office location of your team is not reasonably practicable. Job description As a Lead User Researcher , you'll be an expert, hands-on practitioner. You'll lead and assure user research activity across a several teams, as well as carry out user research yourself. You will ensure that work takes a user centred, evidence-based approach to shape product vision, service design and delivery, and influence organisational strategy and priorities. You will manage, lead, coach and mentor user researchers. Define, embed and assure best practice in user research, and prioritise resources effectively across complex areas of work. You will act as a recognised authority in user research, providing expert advice and assurance, and collaborating with colleagues across government to improve outcomes for users. At this level you will: lead user research across complex programmes of work, using a wide range of qualitative and quantitative methods appropriate to different lifecycle phases of agile service design manage, mentor and guide more junior user researchers, setting direction and assuring the quality and impact of research undertaken by others - contributing to the strategic development of the user research function. engage with programmes and senior stakeholders to understand strategic objectives, organisational priorities and complex user, policy and service problems. be a highly effective communicator, able to translate complex research findings into clear, evidence based recommendations that influence decisions at team, programme and organisational level act as an expert advocate for user needs, championing user centred and inclusive design and influencing others to adopt best practice encourage and embed team involvement throughout the user research lifecycle, including analysis and synthesis, building consensus, challenging assumptions and raising the standard of insight collaborate with a wide range of stakeholders across programmes and across government where relevant, to understand user and policy needs and ensure these are translated into services that work for diverse user groups play a leading role in ensuring that services meet the Government Service Standard, providing expert assurance throughout the service delivery lifecycle and presenting at, and assessing, service assessments contribute to and help lead the user centred design and user research community, including presenting at meetups, writing blogs, sharing best practice, and raising organisational awareness of the value and impact of user research Person specification We're looking for an expert user research practitioner with varied and complex project experience, who meets the technical specifications for a Lead User Researcher as outlined in the Government Digital and Data Profession Capability Framework for User Researcher . The following skills and experience will be assessed during the selection process: Research management, leadership and assurance Proven ability to analyse complex user, service and policy problems and align user research activity to support informed decision making and organisational priorities. Experience of defining, embedding and assuring high standards of user research practice, and providing expert guidance and assurance across teams and programmes. Research methods and planning Extensive experience of selecting, applying and advising on an appropriate range of qualitative and quantitative user research methods across different phases of the agile service lifecycle. A track record of improving, innovating and setting best practice in user research at organisational level. Analysis and synthesis Strong ability to analyse and synthesise complex qualitative and quantitative data, involving and guiding others through the process, and producing clear, actionable insight that influences decisions at team, programme and organisational level. Agile research practices Expert level capability in advocating for and embedding user research throughout agile delivery. Experience of shaping and assuring research approaches across multiple teams, ensuring insight is used effectively to inform design, delivery and strategic decisions. Inclusive research Expert experience of planning and delivering inclusive research that represents the full diversity of users of government services. Ability to set standards, challenge assumptions and ensure teams design services that work for all users, including those with access needs. User centred practice and advocacy Demonstrated ability to champion user centred design and research, influencing ways of working, priorities and decision making. Experience of advocating for user needs with senior stakeholders and embedding user centred practice at scale. Stakeholder relationship management Highly developed influencing and negotiation skills, with experience of building strong relationships with senior stakeholders, including sceptical or resistant colleagues, to resolve issues, enable progress and improve outcomes for users. You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack . Please note: We are looking for an experienced Lead User Researcher. Successful candidates who are assessed at the practitioner level will be offered pay within the FN1 page range of £53,540 - £57,250 per year. If a successful candidate is assessed to exceed these expectations and shows confident, expert skills and capabilities, they will be offered a salary in line with the FN2 pay range of £61,834 - £65,136 per year.
A driven, ambitious and hands on Management Accountant is required to play a key role in supporting our current Financial Director in the daily accounting processes of a successful and growing business. Initially on a part time basis with the chance to grow with the business, and reporting directly to the Finance Director, this position will play a pivotal role in ensuring our business runs smoothly. BASIC SALARY: £45,000 FTE - (pro-rata depending on work pattern agreed) BENEFITS: 24 days holiday EAP Life assurance LOCATION: This is an office based role in Long Eaton, Nottingham. COMMUTABLE LOCATIONS: Nottingham, Derby, Leicester, Long Eaton, Coalville, Loughborough, Castle Donington, Mansfield, Newark-on-Trent, Grantham, Melton Mowbray JOB DESCRIPTION: Management Accountant This role will provide direct support to the Finance Director and play a crucial role in providing high quality finance service to the wider team as well as assisting with all day-to-day financial tasks. This may suit someone looking for greater work life balance in a comprehensive Management Accountant role. It will suit someone who takes pride in their work and is driven by doing a good job above all else. You will be responsible for: Assisting with the preparation of monthly management accounts, including profit and loss reporting, balance sheet reconciliation, and variance analysis Monitor and report on key performance indicators (KPIs) to drive profitability and efficiency Assist with product costing, margin analysis and inventory reporting PERSON SPECIFICATION: Management Accountant We would be delighted to receive applications from experienced Management Accountants/Finance Managers/Business Partners who can confidently engage with our senior management team to provide added value analysis so that actual and forecast performance is clearly understood. You will also: Ideally hold a CIMA/ACCA/ACA qualification (though strong QBE/Part qualified candidates will be considered) Have demonstrable experience of working in a Management Accountant or Business Partnering role Enjoy being hands on and wearing many hats and take a genuine interest in our business Be happy to suggest and implement process change in an established organisation when required Be proficient with excel and comfortable with financial systems (ideally Sage) and processes. THE COMPANY: We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Management Accountant, Finance Manager, Assistant Finance Manager, Finance Business Partner, Company Accountant, Financial Accountant, Assistant Accountant, Commercial Accountant, Part Qualified Accountant, QBE Accountant. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18443 - Wallace Hind Selection
Apr 14, 2026
Full time
A driven, ambitious and hands on Management Accountant is required to play a key role in supporting our current Financial Director in the daily accounting processes of a successful and growing business. Initially on a part time basis with the chance to grow with the business, and reporting directly to the Finance Director, this position will play a pivotal role in ensuring our business runs smoothly. BASIC SALARY: £45,000 FTE - (pro-rata depending on work pattern agreed) BENEFITS: 24 days holiday EAP Life assurance LOCATION: This is an office based role in Long Eaton, Nottingham. COMMUTABLE LOCATIONS: Nottingham, Derby, Leicester, Long Eaton, Coalville, Loughborough, Castle Donington, Mansfield, Newark-on-Trent, Grantham, Melton Mowbray JOB DESCRIPTION: Management Accountant This role will provide direct support to the Finance Director and play a crucial role in providing high quality finance service to the wider team as well as assisting with all day-to-day financial tasks. This may suit someone looking for greater work life balance in a comprehensive Management Accountant role. It will suit someone who takes pride in their work and is driven by doing a good job above all else. You will be responsible for: Assisting with the preparation of monthly management accounts, including profit and loss reporting, balance sheet reconciliation, and variance analysis Monitor and report on key performance indicators (KPIs) to drive profitability and efficiency Assist with product costing, margin analysis and inventory reporting PERSON SPECIFICATION: Management Accountant We would be delighted to receive applications from experienced Management Accountants/Finance Managers/Business Partners who can confidently engage with our senior management team to provide added value analysis so that actual and forecast performance is clearly understood. You will also: Ideally hold a CIMA/ACCA/ACA qualification (though strong QBE/Part qualified candidates will be considered) Have demonstrable experience of working in a Management Accountant or Business Partnering role Enjoy being hands on and wearing many hats and take a genuine interest in our business Be happy to suggest and implement process change in an established organisation when required Be proficient with excel and comfortable with financial systems (ideally Sage) and processes. THE COMPANY: We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Management Accountant, Finance Manager, Assistant Finance Manager, Finance Business Partner, Company Accountant, Financial Accountant, Assistant Accountant, Commercial Accountant, Part Qualified Accountant, QBE Accountant. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18443 - Wallace Hind Selection
Location Newport, NP10 8QQ About the job Job summary Senior Interaction Designer The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams , aligning with Government Design Principles . Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders. Find out more on our Design in Government blog . This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data. Promote and Implement Design Excellence : Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard. Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices. Person specification Essential criteria Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team. Experience in designing accessible solutions across various channels to meet customer needs. Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps. Proficient in using prototyping tools like GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes. Experience in conducting usability testing, either independently or collaboratively with user researchers. Demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system. Experience in leading community of practice activities. Proven ability to mentor and coach designers across the UCD profession.
Apr 14, 2026
Full time
Location Newport, NP10 8QQ About the job Job summary Senior Interaction Designer The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams , aligning with Government Design Principles . Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders. Find out more on our Design in Government blog . This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data. Promote and Implement Design Excellence : Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard. Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices. Person specification Essential criteria Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team. Experience in designing accessible solutions across various channels to meet customer needs. Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps. Proficient in using prototyping tools like GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes. Experience in conducting usability testing, either independently or collaboratively with user researchers. Demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system. Experience in leading community of practice activities. Proven ability to mentor and coach designers across the UCD profession.
Learning Disability Community Leader, L'Arche London ABOUT THE ROLE Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call) Salary: £55,000 (including London weighting) Reports to: L Arche UK Director of Care and Communities Place of work: L Arche London Community, West Norwood, SE27. Some travel and overnight stays will be required within the UK. Contract type: Permanent Closing date: Thursday, 16th April, at midday Notes: If you have already applied for this role and received an update on your application from us, please do not submit another application. Main purpose of the role The Community Leader is responsible for ensuring that the Community is living the mission of L Arche, by providing excellent and sustainable care and support services, support for spirituality, and engaging with our neighbours and the wider community around us. The Community Leader will: Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan. Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the Team in London, the National Leadership Team, individual circles of support, and external partners; Ensure the Community's financial sustainability through robust financial planning and management, including setting budgets, controlling spending, maximising occupancy, negotiating care contracts, growing day services, and spotting fundraising opportunities; Foster a culture that maximises the voice and power for people with learning disabilities, building listening and collaboration between Community members with and without learning disabilities; Contribute to the national work programmes of L'Arche UK, as part of the National Council, collaborating with Community Leaders of other L'Arche Communities, to share skills, best practice, and resources Key essential criteria Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely related field); Experience in leading, managing, and developing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities; Good financial planning skills and experiences of successfully managing a substantial budget; Ability to think strategically and work collaboratively to develop and implement community plans; Experience of living or working alongside people with learning disabilities and/or autistic individuals; Passionate about person-centred support and the values and mission of L'Arche; This role is subject to an enhanced DBS criminal record check. You may have held these job titles in the past: Registered Manager, Service Manager, Head of Care, Senior Operations Lead, Community Director, Head of Community Services, Country or Regional Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead; You can find more details about L'Arche London here . Additional details about L'Arche can be found here. Discover what makes L Arche a rewarding place to work explore our employee benefits here. A full job description and person specification can be found in the Recruitment Pack. To apply, please submit your CV and include a cover letter via our online application form. The closing date is: Thursday, 16th April at midday First round interviews are expected to take place either on 22nd or 23rd April 2026 online via Microsoft Teams. Second round interviews will take place on 30th April 2026 and will take place within the L'Arche London Community. We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then. We also reserve the right to close the advert early if we receive enough suitable applications. Please also read our privacy notice for job applicants.
Apr 14, 2026
Full time
Learning Disability Community Leader, L'Arche London ABOUT THE ROLE Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call) Salary: £55,000 (including London weighting) Reports to: L Arche UK Director of Care and Communities Place of work: L Arche London Community, West Norwood, SE27. Some travel and overnight stays will be required within the UK. Contract type: Permanent Closing date: Thursday, 16th April, at midday Notes: If you have already applied for this role and received an update on your application from us, please do not submit another application. Main purpose of the role The Community Leader is responsible for ensuring that the Community is living the mission of L Arche, by providing excellent and sustainable care and support services, support for spirituality, and engaging with our neighbours and the wider community around us. The Community Leader will: Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan. Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the Team in London, the National Leadership Team, individual circles of support, and external partners; Ensure the Community's financial sustainability through robust financial planning and management, including setting budgets, controlling spending, maximising occupancy, negotiating care contracts, growing day services, and spotting fundraising opportunities; Foster a culture that maximises the voice and power for people with learning disabilities, building listening and collaboration between Community members with and without learning disabilities; Contribute to the national work programmes of L'Arche UK, as part of the National Council, collaborating with Community Leaders of other L'Arche Communities, to share skills, best practice, and resources Key essential criteria Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely related field); Experience in leading, managing, and developing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities; Good financial planning skills and experiences of successfully managing a substantial budget; Ability to think strategically and work collaboratively to develop and implement community plans; Experience of living or working alongside people with learning disabilities and/or autistic individuals; Passionate about person-centred support and the values and mission of L'Arche; This role is subject to an enhanced DBS criminal record check. You may have held these job titles in the past: Registered Manager, Service Manager, Head of Care, Senior Operations Lead, Community Director, Head of Community Services, Country or Regional Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead; You can find more details about L'Arche London here . Additional details about L'Arche can be found here. Discover what makes L Arche a rewarding place to work explore our employee benefits here. A full job description and person specification can be found in the Recruitment Pack. To apply, please submit your CV and include a cover letter via our online application form. The closing date is: Thursday, 16th April at midday First round interviews are expected to take place either on 22nd or 23rd April 2026 online via Microsoft Teams. Second round interviews will take place on 30th April 2026 and will take place within the L'Arche London Community. We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then. We also reserve the right to close the advert early if we receive enough suitable applications. Please also read our privacy notice for job applicants.
Location Glasgow, Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description We are looking for a Lead Agile Delivery Manager to drive delivery of IBCA's service, helping teams with agile and lean ways of working and fostering a culture of continuous improvement. To be successful, you will collaborate effectively and have a passion for agile delivery. You will have the behaviours to inspire multiple Digital & Data cross-functional teams working in a fast paced complex environment. Recruitment, line management and development of agile delivery managers will also be part of this role. As Lead Agile Delivery Manager you will: Be an experienced agile practitioner with in-depth knowledge and experience of agile and lean tools and techniques, with an ability to lead, role model and coach delivery specialists. Deliver strong agile leadership of a complex scaled delivery with multiple stakeholders. Be accountable for orchestrating delivery, optimising workflows and implementing new processes and techniques needed to deliver successful outcomes at pace and at scale. Lead delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Be able to build consensus and mediate between different teams to achieve successful outcomes. Communicate with clarity, to build influence and trust at all levels of the organisation, manage stakeholder expectations and facilitate discussions about high risk and complexity. Optimise delivery flow of teams, implement team structure changes and orchestrate efforts across teams to maintain and improve delivery momentum. You can manage the most complicated risks, issues and dependencies and act as an escalation point to unblock issues. Lead teams in the hands-on delivery of our end-to-end service. Person specification Essential Criteria Track record of delivering large scale digital services at pace in complex agile environments involving multiple delivery teams and stakeholders. Exemplary leadership skills with the ability to build and motivate high performing teams and influence diverse stakeholder groups, including experience of coaching and mentoring. Have a proactive approach to developing capability in the organisation. Create a culture of innovative, healthy, psychologically safe, sustainable teams. Strong communication and influencing skills, with experience of making impactful organisational change. Experience of procuring and managing external suppliers, driving performance and delivering valuable outcomes. Fortnightly travel to Newcastle office will be required for candidates based in Glasgow. Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance. Licences Please note it is mandatory that fortnightly travel to Newcastle office will be required for candidates based in Glasgow. Please select no to mandatory licences if you are unable to meet the requirements of the role. Candidate who select Newcastle Please select yes when ask if you have the required licences.
Apr 14, 2026
Full time
Location Glasgow, Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description We are looking for a Lead Agile Delivery Manager to drive delivery of IBCA's service, helping teams with agile and lean ways of working and fostering a culture of continuous improvement. To be successful, you will collaborate effectively and have a passion for agile delivery. You will have the behaviours to inspire multiple Digital & Data cross-functional teams working in a fast paced complex environment. Recruitment, line management and development of agile delivery managers will also be part of this role. As Lead Agile Delivery Manager you will: Be an experienced agile practitioner with in-depth knowledge and experience of agile and lean tools and techniques, with an ability to lead, role model and coach delivery specialists. Deliver strong agile leadership of a complex scaled delivery with multiple stakeholders. Be accountable for orchestrating delivery, optimising workflows and implementing new processes and techniques needed to deliver successful outcomes at pace and at scale. Lead delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Be able to build consensus and mediate between different teams to achieve successful outcomes. Communicate with clarity, to build influence and trust at all levels of the organisation, manage stakeholder expectations and facilitate discussions about high risk and complexity. Optimise delivery flow of teams, implement team structure changes and orchestrate efforts across teams to maintain and improve delivery momentum. You can manage the most complicated risks, issues and dependencies and act as an escalation point to unblock issues. Lead teams in the hands-on delivery of our end-to-end service. Person specification Essential Criteria Track record of delivering large scale digital services at pace in complex agile environments involving multiple delivery teams and stakeholders. Exemplary leadership skills with the ability to build and motivate high performing teams and influence diverse stakeholder groups, including experience of coaching and mentoring. Have a proactive approach to developing capability in the organisation. Create a culture of innovative, healthy, psychologically safe, sustainable teams. Strong communication and influencing skills, with experience of making impactful organisational change. Experience of procuring and managing external suppliers, driving performance and delivering valuable outcomes. Fortnightly travel to Newcastle office will be required for candidates based in Glasgow. Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance. Licences Please note it is mandatory that fortnightly travel to Newcastle office will be required for candidates based in Glasgow. Please select no to mandatory licences if you are unable to meet the requirements of the role. Candidate who select Newcastle Please select yes when ask if you have the required licences.
Government Digital & Data
Newcastle Upon Tyne, Tyne And Wear
Location Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description As a Senior Agile Delivery Manager you will: Work with your teams to champion agile and lean ways of working and foster a culture of continuous improvement. Help your team collaborate effectively in a fast paced, transparent, multi-disciplined environment that is working at scale. Be core at breaking down barriers for your team, and both planning at a higher level and getting into the details to make things happen. Be an active member of the delivery community of practice sharing and learning with others Manage delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Lead and motivate multi-disciplinary teams, helping them organise and plan their work, in order to deliver services that meet users' needs. Provide useful and accurate delivery metrics to facilitate continual improvement. Facilitate an inclusive team environment, where innovation and challenge are welcomed. Deliver to agreed goals and milestones by actively tackling risks / blockers, and escalating -where necessary. Develop, guide and coach the team, to continually improve effectiveness, efficiency and cohesion. Engage stakeholders - building strong relationships with people across teams in IBCA. Person specification The right person for this demanding role will have: Experience of digital delivery in an agile environment, with multidisciplinary teams, building momentum and managing multiple competing demands. Promoting a culture of psychological safety in teams, managing team dynamic; Have a proactive approach to learning and development of yourself and others; Experience of planning delivery of outcomes, coping with uncertainty and managing risks and dependencies across a number other teams Experience in the use of agile principles and approaches in a large, complex and fast paced environment Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Apr 14, 2026
Full time
Location Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description As a Senior Agile Delivery Manager you will: Work with your teams to champion agile and lean ways of working and foster a culture of continuous improvement. Help your team collaborate effectively in a fast paced, transparent, multi-disciplined environment that is working at scale. Be core at breaking down barriers for your team, and both planning at a higher level and getting into the details to make things happen. Be an active member of the delivery community of practice sharing and learning with others Manage delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Lead and motivate multi-disciplinary teams, helping them organise and plan their work, in order to deliver services that meet users' needs. Provide useful and accurate delivery metrics to facilitate continual improvement. Facilitate an inclusive team environment, where innovation and challenge are welcomed. Deliver to agreed goals and milestones by actively tackling risks / blockers, and escalating -where necessary. Develop, guide and coach the team, to continually improve effectiveness, efficiency and cohesion. Engage stakeholders - building strong relationships with people across teams in IBCA. Person specification The right person for this demanding role will have: Experience of digital delivery in an agile environment, with multidisciplinary teams, building momentum and managing multiple competing demands. Promoting a culture of psychological safety in teams, managing team dynamic; Have a proactive approach to learning and development of yourself and others; Experience of planning delivery of outcomes, coping with uncertainty and managing risks and dependencies across a number other teams Experience in the use of agile principles and approaches in a large, complex and fast paced environment Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
A driven, ambitious and hands on Management Accountant is required to play a key role in supporting our current Financial Director in the daily accounting processes of a successful and growing business. Initially on a part time basis with the chance to grow with the business, and reporting directly to the Finance Director, this position will play a pivotal role in ensuring our business runs smoothly. BASIC SALARY: £45,000 FTE - (pro-rata depending on work pattern agreed) BENEFITS: 24 days holiday EAP Life assurance LOCATION: This is an office based role in Long Eaton, Nottingham. COMMUTABLE LOCATIONS: Nottingham, Derby, Leicester, Long Eaton, Coalville, Loughborough, Castle Donington, Mansfield, Newark-on-Trent, Grantham, Melton Mowbray JOB DESCRIPTION: Management Accountant This role will provide direct support to the Finance Director and play a crucial role in providing high quality finance service to the wider team as well as assisting with all day-to-day financial tasks. This may suit someone looking for greater work life balance in a comprehensive Management Accountant role. It will suit someone who takes pride in their work and is driven by doing a good job above all else. You will be responsible for: Assisting with the preparation of monthly management accounts, including profit and loss reporting, balance sheet reconciliation, and variance analysis Monitor and report on key performance indicators (KPIs) to drive profitability and efficiency Assist with product costing, margin analysis and inventory reporting PERSON SPECIFICATION: Management Accountant We would be delighted to receive applications from experienced Management Accountants/Finance Managers/Business Partners who can confidently engage with our senior management team to provide added value analysis so that actual and forecast performance is clearly understood. You will also: Ideally hold a CIMA/ACCA/ACA qualification (though strong QBE/Part qualified candidates will be considered) Have demonstrable experience of working in a Management Accountant or Business Partnering role Enjoy being hands on and wearing many hats and take a genuine interest in our business Be happy to suggest and implement process change in an established organisation when required Be proficient with excel and comfortable with financial systems (ideally Sage) and processes. THE COMPANY: We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Management Accountant, Finance Manager, Assistant Finance Manager, Finance Business Partner, Company Accountant, Financial Accountant, Assistant Accountant, Commercial Accountant, Part Qualified Accountant, QBE Accountant. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18443 - Wallace Hind Selection
Apr 14, 2026
Full time
A driven, ambitious and hands on Management Accountant is required to play a key role in supporting our current Financial Director in the daily accounting processes of a successful and growing business. Initially on a part time basis with the chance to grow with the business, and reporting directly to the Finance Director, this position will play a pivotal role in ensuring our business runs smoothly. BASIC SALARY: £45,000 FTE - (pro-rata depending on work pattern agreed) BENEFITS: 24 days holiday EAP Life assurance LOCATION: This is an office based role in Long Eaton, Nottingham. COMMUTABLE LOCATIONS: Nottingham, Derby, Leicester, Long Eaton, Coalville, Loughborough, Castle Donington, Mansfield, Newark-on-Trent, Grantham, Melton Mowbray JOB DESCRIPTION: Management Accountant This role will provide direct support to the Finance Director and play a crucial role in providing high quality finance service to the wider team as well as assisting with all day-to-day financial tasks. This may suit someone looking for greater work life balance in a comprehensive Management Accountant role. It will suit someone who takes pride in their work and is driven by doing a good job above all else. You will be responsible for: Assisting with the preparation of monthly management accounts, including profit and loss reporting, balance sheet reconciliation, and variance analysis Monitor and report on key performance indicators (KPIs) to drive profitability and efficiency Assist with product costing, margin analysis and inventory reporting PERSON SPECIFICATION: Management Accountant We would be delighted to receive applications from experienced Management Accountants/Finance Managers/Business Partners who can confidently engage with our senior management team to provide added value analysis so that actual and forecast performance is clearly understood. You will also: Ideally hold a CIMA/ACCA/ACA qualification (though strong QBE/Part qualified candidates will be considered) Have demonstrable experience of working in a Management Accountant or Business Partnering role Enjoy being hands on and wearing many hats and take a genuine interest in our business Be happy to suggest and implement process change in an established organisation when required Be proficient with excel and comfortable with financial systems (ideally Sage) and processes. THE COMPANY: We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Management Accountant, Finance Manager, Assistant Finance Manager, Finance Business Partner, Company Accountant, Financial Accountant, Assistant Accountant, Commercial Accountant, Part Qualified Accountant, QBE Accountant. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18443 - Wallace Hind Selection
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need. Job description Join us for a newly created role where you'll be supported to drive your career forward across diverse workstreams. Working directly to enhance and shape the future of workforce and capability, you'll be supporting the development and implementation of new people and workforce policies, to help build a sustainable workforce across the crucial Digital, Data and Cyber professions. This broad HR generalist role offers exposure to the full range of people policy and workforce activity, including resourcing, workforce planning, reward and capability development. It's a chance to work alongside experienced HR professionals who'll support your learning and build skills across their core disciplines. You'll work closely with HR leaders, workforce teams and key stakeholders across government, contributing evidence based advice to support people and capability strategies, ensuring policies and practices are consistent, effective and aligned with organisational priorities. Person specification Workforce Planning and Capability Support the development, review and maintenance of people and workforce policies that contribute to organisational capability and performance. Contribute to workforce strategy activity, including identifying skills needs, workforce risks and future capability requirements. Assist with cross government workforce planning activity, ensuring people policies support delivery objectives and organisational resilience. Resourcing and Talent Support the development and application of resourcing policies and guidance covering recruitment, retention and internal mobility. Use workforce data and labour market information to inform improvements to resourcing approaches, processes and delivery models. Contribute to initiatives that promote diversity, inclusion and accessibility across recruitment and career pathways. Reward and Pay Support the development, implementation and maintenance of reward, pay and allowances policies in line with wider HR frameworks and governance requirements. Assist with pay benchmarking and reward analysis, translating findings into clear evidence to inform policy decisions and business cases. Provide advice and support to stakeholders on the application of pay and reward policies. Stakeholder Engagement Build effective working relationships with HR colleagues, workforce teams and policy stakeholders across government. Engage with central teams and delivery partners to support consistent application of people policies and workforce initiatives. Represent the team in working groups, forums and meetings as required, providing clear updates and contributions. Advice and Support Draft briefings, submissions, guidance and papers for senior leaders, ensuring content is clear, accurate and evidence based. Provide day to day advice and support to stakeholders on people and workforce policy matters. Support senior colleagues by coordinating information, analysis and responses across workstreams. Essential Criteria Experience in HR policy principles and how people policies support organisational performance. Knowledge and understanding of analysing complex workforce data to translate insights into clear policy recommendations. Proven ability to communicate complex ideas clearly and influence diverse internal and external stakeholders. Excellent written and verbal communication skills. Qualification: CIPD Level 5 or willing to obtain it within 24 months. Desirable Criteria Experience working in a large or complex organisations Awareness of the labour market landscape and workforce planning approaches.
Apr 14, 2026
Seasonal
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need. Job description Join us for a newly created role where you'll be supported to drive your career forward across diverse workstreams. Working directly to enhance and shape the future of workforce and capability, you'll be supporting the development and implementation of new people and workforce policies, to help build a sustainable workforce across the crucial Digital, Data and Cyber professions. This broad HR generalist role offers exposure to the full range of people policy and workforce activity, including resourcing, workforce planning, reward and capability development. It's a chance to work alongside experienced HR professionals who'll support your learning and build skills across their core disciplines. You'll work closely with HR leaders, workforce teams and key stakeholders across government, contributing evidence based advice to support people and capability strategies, ensuring policies and practices are consistent, effective and aligned with organisational priorities. Person specification Workforce Planning and Capability Support the development, review and maintenance of people and workforce policies that contribute to organisational capability and performance. Contribute to workforce strategy activity, including identifying skills needs, workforce risks and future capability requirements. Assist with cross government workforce planning activity, ensuring people policies support delivery objectives and organisational resilience. Resourcing and Talent Support the development and application of resourcing policies and guidance covering recruitment, retention and internal mobility. Use workforce data and labour market information to inform improvements to resourcing approaches, processes and delivery models. Contribute to initiatives that promote diversity, inclusion and accessibility across recruitment and career pathways. Reward and Pay Support the development, implementation and maintenance of reward, pay and allowances policies in line with wider HR frameworks and governance requirements. Assist with pay benchmarking and reward analysis, translating findings into clear evidence to inform policy decisions and business cases. Provide advice and support to stakeholders on the application of pay and reward policies. Stakeholder Engagement Build effective working relationships with HR colleagues, workforce teams and policy stakeholders across government. Engage with central teams and delivery partners to support consistent application of people policies and workforce initiatives. Represent the team in working groups, forums and meetings as required, providing clear updates and contributions. Advice and Support Draft briefings, submissions, guidance and papers for senior leaders, ensuring content is clear, accurate and evidence based. Provide day to day advice and support to stakeholders on people and workforce policy matters. Support senior colleagues by coordinating information, analysis and responses across workstreams. Essential Criteria Experience in HR policy principles and how people policies support organisational performance. Knowledge and understanding of analysing complex workforce data to translate insights into clear policy recommendations. Proven ability to communicate complex ideas clearly and influence diverse internal and external stakeholders. Excellent written and verbal communication skills. Qualification: CIPD Level 5 or willing to obtain it within 24 months. Desirable Criteria Experience working in a large or complex organisations Awareness of the labour market landscape and workforce planning approaches.
Location Taunton About the job Job summary We're looking for an experienced and forward thinking Senior Delivery Manager to help shape and mature our agile delivery capability at the UK Hydrographic Office. In this role, you'll lead one or more multidisciplinary teams, ensuring effective delivery, removing barriers, and embedding agile governance that empowers teams to succeed. You will be passionate about improving organisational delivery capability and guiding teams to achieve their best and you will be a confident leader, coach and collaborator. You'll also play a key part in helping UKHO drive delivery excellence, embed effective governance and and strengthen its organisational agility. At UKHO, flexible working is our default we trust our people to deliver outcomes. You'll benefit from excellent learning opportunities, a collaborative and inclusive culture, and a strong community of delivery professionals. Our work is guided by our core values: Together, Responsibility, Excellence, and Discovery. As a Senior Delivery Manager at the UKHO, you will play a key role in strengthening our delivery capability and enabling our teams to deliver high quality digital products and services. You'll champion effective governance, empower teams to work collaboratively, and drive continuous improvement across the organisation. Hybrid Working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Attendance in the office is required in accordance with business need. Part-time hours will be considered for this role (minimum 30 hours per week). Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Attendance in the office is required in accordance with business need. Additional Information: Part-time hours will be considered (minimum of 30 per week) Job description Lead and support multiple delivery teams to deliver high value outcomes, ensuring alignment with business goals and organisational priorities. Establish and embed effective delivery governance that balances agile flexibility with accountability. Coach and mentor delivery teams and leaders to build maturity in enabling self organisation and sustainable delivery. Remove barriers to progress, manage risks and dependencies, and create the conditions for teams to thrive and maintain delivery momentum. Drive continuous improvement by analysing delivery performance, identifying areas for optimisation, and implementing improvements to ways of working. Contribute to the growth of UKHO's wider delivery community, sharing best practice and helping to evolve our organisational delivery capability. Conduct internal Digital Governance Framework (DGF)/ GDS assessments and coach teams through the assessment process. At present no line management responsibilities but may change in the future. Person specification Essential Skills and Experience: Strong leadership and coaching skills, with the ability to inspire, guide and develop teams to deliver high quality digital products and services. Deep understanding of agile delivery principles, practices, and governance with the ability to adapt frameworks pragmatically to suit organisational context and maturity. Proven experience leading complex digital deliveries across multi-disciplinary teams, ensuring effective collaboration and accountability. Skilled in improving delivery performance and organisational agility through continuous data driven insights, and the removal of systemic barriers. Excellent communication and stakeholder management skills, able to align diverse perspectives and maintain focus on shared outcomes. Experience in developing and embedding delivery governance at scale within an agile organisation. Active participation in agile or delivery management communities, sharing knowledge and best practice. Sound knowledge of modern digital delivery practices, including continuous integration, continuous deployment, and iterative delivery of value.
Apr 14, 2026
Full time
Location Taunton About the job Job summary We're looking for an experienced and forward thinking Senior Delivery Manager to help shape and mature our agile delivery capability at the UK Hydrographic Office. In this role, you'll lead one or more multidisciplinary teams, ensuring effective delivery, removing barriers, and embedding agile governance that empowers teams to succeed. You will be passionate about improving organisational delivery capability and guiding teams to achieve their best and you will be a confident leader, coach and collaborator. You'll also play a key part in helping UKHO drive delivery excellence, embed effective governance and and strengthen its organisational agility. At UKHO, flexible working is our default we trust our people to deliver outcomes. You'll benefit from excellent learning opportunities, a collaborative and inclusive culture, and a strong community of delivery professionals. Our work is guided by our core values: Together, Responsibility, Excellence, and Discovery. As a Senior Delivery Manager at the UKHO, you will play a key role in strengthening our delivery capability and enabling our teams to deliver high quality digital products and services. You'll champion effective governance, empower teams to work collaboratively, and drive continuous improvement across the organisation. Hybrid Working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Attendance in the office is required in accordance with business need. Part-time hours will be considered for this role (minimum 30 hours per week). Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Attendance in the office is required in accordance with business need. Additional Information: Part-time hours will be considered (minimum of 30 per week) Job description Lead and support multiple delivery teams to deliver high value outcomes, ensuring alignment with business goals and organisational priorities. Establish and embed effective delivery governance that balances agile flexibility with accountability. Coach and mentor delivery teams and leaders to build maturity in enabling self organisation and sustainable delivery. Remove barriers to progress, manage risks and dependencies, and create the conditions for teams to thrive and maintain delivery momentum. Drive continuous improvement by analysing delivery performance, identifying areas for optimisation, and implementing improvements to ways of working. Contribute to the growth of UKHO's wider delivery community, sharing best practice and helping to evolve our organisational delivery capability. Conduct internal Digital Governance Framework (DGF)/ GDS assessments and coach teams through the assessment process. At present no line management responsibilities but may change in the future. Person specification Essential Skills and Experience: Strong leadership and coaching skills, with the ability to inspire, guide and develop teams to deliver high quality digital products and services. Deep understanding of agile delivery principles, practices, and governance with the ability to adapt frameworks pragmatically to suit organisational context and maturity. Proven experience leading complex digital deliveries across multi-disciplinary teams, ensuring effective collaboration and accountability. Skilled in improving delivery performance and organisational agility through continuous data driven insights, and the removal of systemic barriers. Excellent communication and stakeholder management skills, able to align diverse perspectives and maintain focus on shared outcomes. Experience in developing and embedding delivery governance at scale within an agile organisation. Active participation in agile or delivery management communities, sharing knowledge and best practice. Sound knowledge of modern digital delivery practices, including continuous integration, continuous deployment, and iterative delivery of value.
Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact .
Apr 14, 2026
Full time
Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact .
