Job Description
As Payments Team Leader at Metro Bank you will perform an important role supervising the daily functions within the Electronic Payments Team. You will have leadership skills coupled with strong technical knowledge which will be key in achieving success, this role is critical in ensuring an amazing experience for our customers.
You will play an important role in shaping the strategic direction of the department. While your main responsibility will be to ensure all tasks are accurately completed in a timely manner, ability to motivate and lead by example will be key to your success in this challenging, fast-paced role.
The Payments Team Leader will have strong interpersonal skills and the ability to communicate clearly and effectively with internal and external customers/ colleagues of all levels.
The successful candidate will demonstrate an enthusiastic, dedicated and flexible approach to work. We want every customer to receive amazing service, and you will play an important role in delivering this by working with the Workflow Manager to ensure that all transactions are processed in a timely manner whilst minimizing risk to the bank and our customers.
Depending on the team, most of our roles offer flexible working.
So what would you be doing?
• Prioritising/organising workflow to ensure that all payments are executed in line with cut-offs.
• Understanding the challenges impacting operations in the Payments Industry, but have an interest in expanding your knowledge, and imparting this to the team.
•Helping develop careers of Colleagues in your team, through coaching, development, and setting SMART objectives.
•Providing appropriate MI for the Leadership Team
•Development and application of procedural controls, and ability to identify and deliver change
•Deputising for the Payments Processing Manager
•Instilling a strong risk management and continuous improvement culture within the team
•Working on large-scale projects i.e. PSD2/ Faster Payment upgrades
•Coaching and mentoring the team
•Updating processes to ensure they are robust for today's environment
You need to be this kind of person
• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do
And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things
•Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
•It is essential that you have payments processing experience (including SWIFT & SEPA, CHAPS and Faster Payments)
•You will have a working knowledge of SWIFT
•You should have an understanding of payment-related risk
•Naturally you will have an understanding of reconciliations and investigations processes
Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
