Job Description
Purpose of role:
To provide full Project Management support to effectively deliver Small World projects to a successful conclusion, working with project teams and stakeholders (both internal and external) as per the project demand.
Role details:
Lead the bi-weekly/monthly project status review and prioritization meetings Initiating and planning projects and change requests
Establish project Statement of Works / Scope / Requirements with stakeholders
Identify any areas of scope and/or responsibilities that are not clearly defined in Statements of Work and agree on a resolution before starting development
Being clear on project roles and responsibilities for the successful delivery of workstream(s)
Align project requirements to resource competencies within IT + 3rd parties
Manage a delivery plan together with the project team
Lead the business users to confirm the scope
Manage the project schedule
Manage stakeholder expectations throughout the project
Manage project quality assurance activities
Develop required change requests in line with PMO-defined control approach
Manage resource plan(s), mitigating any potential resource conflicts including third-party vendors. Escalate any personnel issues to upper management in a timely fashion
Track project status and communicate status to Senior Project Manager
Manage project change control procedures and update project baseline as required
Monitor quality of project deliverables
Monitor project risks/issues and communicate the status of risk/issue plans
Obtain final project acceptance
Transition project deliverables to service
Survey stakeholders and analyze results
Formally close project or change request, according to PMO procedures
Person Specification
Fluency in English is essential. Ability to speak a second language would be advantageous.
Demonstrable leadership skills, a strong delivery focus, and a willingness to confront issues, and find solutions
Actively enjoys working with people from different cultures and languages
A self-starter, who works well independently and gets things done, completer finisher
Confident but never arrogant, willing to challenge the status quo
Collaborative in approach, who engages with peers, and others alike
Sympathetic to our target audience (predominantly migrants) and the importance remittances (money transfers) can make to their remote or extended families
Essential Skills
Experience of high volume, payment processing a distinct advantage
Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment, working with complex projects and handling demanding internal customers
Possess a high degree of project planning and organizational skills
Proven experience in delivering complex eCommerce projects, with multiple workstreams running in parallel
Experience in delivering projects across different teams working to a mix of Agile Scrum, Iterative, and Waterfall methodologies
Project Management or Scrum Professional Qualification desirable
Experience participating in API integrations involving external tools and services (payment gateways, ERP, CRM, and more)
Proficient in MS Excel (or similar) and collaboration tools such as Wrike, Trello, or Jira
Analytical, good problem-solver, and strong critical thinking skills
Able to effectively articulate and present technical / process information and risks to non-technical users and business sponsors
Enjoys building positive relationships with users, key business stakeholders, and IT teams