Customer Support Advisor - French & German Language
- Concentrix
- Dec 14, 2022
Full time
Sales & Marketing
Job Description
Job Title:
Customer Support Advisor - French & German Language
Job Description
French OR German speaking Customer Support Advisor (Linksys)
Location: WFH (UK)
We are offering a fantastic opportunity to join our growing team contact centre team. As an Inbound Technical Support Advisor, you'll be working on behalf of one of our global clients, talking to customers and maximising opportunities to showcase their products and services. Making great experiences happen for customers is your top priority, which means you'll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.
What can we offer you?
Salary £19,094 - £19,760 per annum
No weekends! Set shift pattern, Monday to Friday 8am - 5pm.
Permanent work from home career!
You will receive fortnightly pay
Benefits and discounts with local and national suppliers
28 days paid holiday per year with Buy holiday scheme
Refer a friend incentive - Earn up to £200 per successful referral PLUS additional incentives monthly
Free healthcare cover for you and your dependents with pension (after one year)
Look after your future with our company pension scheme.
Develop your career in a global company of over 225,000 employees across more than 40 countries!
Your day to day role:
Provide technical support to customers with Linksys products.
Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc).
Responsible for resolving easy to moderate technical problems.
Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices.
Helping customers to change defective products (RMA).
Share knowledge with other people, in writing technical documents and enlarging the knowledge database.
Will work closely with team to achieve common goals.
Strive to technical excellence and expertise.
Have you got what we're looking for?
Fluent in written and spoken English and French OR German
6 months customer service experience in any sector.
Basic technical skills and knowledge.
Interest in home/consumer electronics.
Excellent communication skills both verbal and written.
Flexible, ability to multitask, plan and prioritise workload.
Location:
UK, Work at Home, GB
Language Requirements:
Time Type:
Customer Support Advisor - French & German Language
Job Description
French OR German speaking Customer Support Advisor (Linksys)
Location: WFH (UK)
We are offering a fantastic opportunity to join our growing team contact centre team. As an Inbound Technical Support Advisor, you'll be working on behalf of one of our global clients, talking to customers and maximising opportunities to showcase their products and services. Making great experiences happen for customers is your top priority, which means you'll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.
What can we offer you?
Salary £19,094 - £19,760 per annum
No weekends! Set shift pattern, Monday to Friday 8am - 5pm.
Permanent work from home career!
You will receive fortnightly pay
Benefits and discounts with local and national suppliers
28 days paid holiday per year with Buy holiday scheme
Refer a friend incentive - Earn up to £200 per successful referral PLUS additional incentives monthly
Free healthcare cover for you and your dependents with pension (after one year)
Look after your future with our company pension scheme.
Develop your career in a global company of over 225,000 employees across more than 40 countries!
Your day to day role:
Provide technical support to customers with Linksys products.
Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc).
Responsible for resolving easy to moderate technical problems.
Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices.
Helping customers to change defective products (RMA).
Share knowledge with other people, in writing technical documents and enlarging the knowledge database.
Will work closely with team to achieve common goals.
Strive to technical excellence and expertise.
Have you got what we're looking for?
Fluent in written and spoken English and French OR German
6 months customer service experience in any sector.
Basic technical skills and knowledge.
Interest in home/consumer electronics.
Excellent communication skills both verbal and written.
Flexible, ability to multitask, plan and prioritise workload.
Location:
UK, Work at Home, GB
Language Requirements:
Time Type:
About Concentrix