Hire Desk Controller - Implant

We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller) at one of key customers sites.As a Customer Service Advisor, you will be part of a team who services one of our key account customers. On a day to day basis you'll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively. This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word). Working days Monday - Friday 8-5.30pm. In reward we offer £24,000 base salary (dependent on experience), Hire Desk commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan, and Life assurance.Responsibilities include: • Successfully convert hire enquiries into hire orders and achieve revenue target.• Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.• Achieving call standards set by the company.• Using your product knowledge, you will provide the customer with the best option for hire.• Deal with customer enquiries in a professional and polite manner• Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.• Build strong and helpful relationships with colleagues in other depots/departments• Co-ordinate with the local depot transport coordinator to fulfil customer requirements.The ideal candidate will have: -• Previous experience in a busy customer service and/or sales role • Excellent customer service and relationship management skills• Good organisational skills with the ability to multi task and prioritise deadlines• Good knowledge of MS Office including Word and Excel

Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs.Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence.

We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our "Your Safety, Our Priority" programme.

For further information please contact the Recruitment Team on or