Nationwide Platforms

We are looking for someone who is passionate about delivering great customer service, someone who thrives within a sales and service environment and an excellent team manager. As a Hire Desk Manager, you will be responsible for the team of Hire desk controllers based at our call centre in Birchwood. Your team are the central point of contact to our customers who call into the depot on a daily basis. They might want to place an order or maybe they will have a query which you will help them with. We will also look to your team to find opportunities from each call trying to go beyond the customers' needs. The role of the Hire Desk Manager is vitally important - your team are at the forefront of the business and for this reason; we need someone who has proven people manager skills, someone who has proven and very strong customer service skills with some experience of sales. You also need to be able to multi-task, have confident computer skills and be organised. Responsibilities include: - • Be an ambassador for Health and Safety and to ensure compliance for quality, health and safety. • Ensure that customer service standards are exceeded for both internal and external customers and maintain those standards. Building strong working relationships with customers and operational staff. • Ensuring Hire Desk Management systems are followed and the IT platform is used effectively to process orders and enquiries. By monitoring the accuracy of data capture to minimise delivery issues and customer disputes • Monitor and manage the hire enquiry ensuring that conversion rates are managed dependent on business trends • Manage and lead the Hire Desk team to maximise all revenue opportunities to achieve KPI performance including actively promoting products and services by up selling initiatives. • Full responsibility of Hire Controller resource planning to ensure all incoming enquires are managed and responded to in a timely manner. • Responsibility of recruitment, development and training needs within the team • Set the standards of behaviours and attitudes required in the work place, motivate team members and effectively manage poor performing staff in line with HR Policies. • Liaise closely with the transport function to ensure customer satisfaction with regards to timely deliveries and collections in line with customer expectations • Demonstrating management of best practice and commitment to company values • Demonstrate ability to professionally resolve customer related problems or service issues and manage the professional resolution of issues and complaints. • Provide data analysis of customer complaint issues to other members of the management team upon request. • Produce monthly reports against KPI's of performance in all aspects of the function for Regional Operations Manager and Regional Director • Take shared responsibility of the operational efficiency, customer satisfaction, financial performance and Health and Safety of all locations in the region as part of the management team. The ideal candidate will be: - • Passionate about customer service and health and safety standards within the organisation • Have experience of managing a team within a busy customer facing environment. • Strong organisational, time management and good commercial awareness • Excellent telephone manner dealing with internal and external customers • Credible communicator, demonstrable leadership skills and ability to influence and negotiate effectively with customers, team and multiple functions within the organisation In return you will receive: • A Competitive Salary • Free Parking • Health Cash Plan • Childcare vouchers • Inclusion in the company share scheme • Auto enrolment pension scheme • 25 days holiday Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment JBRP1_UKTJ

We are looking for someone who is passionate about delivering great customer service, someone who thrives within a sales and service environment and an excellent team manager. As a Hire Desk Manager, you will be responsible for the team of Hire desk controllers based at our call centre in Birchwood. Your team are the central point of contact to our customers who call into the depot on a daily basi click apply for full job details

We are currently looking for a Financial Planning and Analysis Manager to join the Finance team at our Head Office in Lutterworth. As a FP & A Manager, the primary purpose of this role is to lead the financial planning, forecasting, scenario modelling, capacity planning and performance benchmarking processes across the business, aligned to strategic priorities click apply for full job details

We are currently looking for a Head of Performance Improvement to join the finance team at our Head Office in Lutterworth. Contributing to the ongoing strategy of operational improvement and delivery, the Head of Performance Improvement is accountable for converting strategy and performance insight into delivered improvement click apply for full job details

Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet click apply for full job details

Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet click apply for full job details

Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet click apply for full job details

Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet click apply for full job details

We are looking for a keen and experienced service engineer, fitter, technician or mechanic to join our team. This is a fantastic opportunity for someone who is either an experienced powered access engineer OR maybe you are an experienced car mechanic, plant fitter or similar and want to do doing something a bit different click apply for full job details

We are currently looking for a .NET Developer based at our Leeds IT office in Morley. As a .NET Developer, you will work closely with Product Managers, Business Analysts, Architects, Testers, and other Developers to deliver high-quality software solutions that support our digital platforms and business operations. We are seeking someone with strong experience in C#, click apply for full job details

Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet click apply for full job details

Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet click apply for full job details

We are looking for a keen and experienced service engineer, fitter, technician or mechanic to join our team. This is a fantastic opportunity for someone who is either an experienced powered access engineer OR maybe you are an experienced car mechanic, plant fitter or similar and want to do doing something a bit different click apply for full job details

We are looking for a keen and experienced service engineer, fitter, technician or mechanic to join our team. This is a fantastic opportunity for someone who is either an experienced powered access engineer OR maybe you are an experienced car mechanic, plant fitter or similar and want to do doing something a bit different click apply for full job details

We are currently looking for a .NET Developer based at our Leeds IT office in Morley. As a .NET Developer, you will work closely with Product Managers, Business Analysts, Architects, Testers, and other Developers to deliver high-quality software solutions that support our digital platforms and business operations. We are seeking someone with strong experience in C#, click apply for full job details

We are looking for a keen and experienced service engineer, fitter, technician or mechanic to join our team. This is a fantastic opportunity for someone who is either an experienced powered access engineer OR maybe you are an experienced car mechanic, plant fitter or similar and want to do doing something a bit different click apply for full job details

We are currently looking for a .NET Developer based at our Leeds IT office in Morley. As a .NET Developer, you will work closely with Product Managers, Business Analysts, Architects, Testers, and other Developers to deliver high-quality software solutions that support our digital platforms and business operations. We are seeking someone with strong experience in C#, click apply for full job details

We are looking for a keen and experienced service engineer, fitter, technician or mechanic to join our team. This is a fantastic opportunity for someone who is either an experienced powered access engineer OR maybe you are an experienced car mechanic, plant fitter or similar and want to do doing something a bit different click apply for full job details

We are looking for a keen and experienced service engineer, fitter, technician or mechanic to join our team. This is a fantastic opportunity for someone who is either an experienced powered access engineer OR maybe you are an experienced car mechanic, plant fitter or similar and want to do doing something a bit different click apply for full job details

Mobile Service Engineer Salary + van + fuel card + on-call allowance + 25 days holiday + bank holidays + life assurance + health insurance + auto enrolment pension Regular technical training updates from our inhouse team and manufacturers. This is an excellent opportunity for a Mobile Service Engineer to join the team at Nationwide Platforms. As Mobile Service Engineer you'll visit a variety of customer sites within the South West , carrying out maintenance, repairs and inspections on our powered access machines to a high standard. This is a fantastic chance to use your engineering skills in a varied role and join the UK market leader in powered access. Responsibilities include: You will be responsible for the fault-finding, servicing, repairs and maintenance of a range of powered access equipment within the depot and on customers sites. Routine service and maintenance of all equipment and products. You will be required to complete all relevant supporting paperwork in line with company procedures. Carry out refurbishment of equipment and products where necessary. Promote teamwork between colleagues across all depots, to ensure delivery of an effective workshop performance. Liaise with relevant team members to estimate and advise on equipment repair costs also providing recommendations regarding write off, damage and recharge to customers. Ensure the van is fully equipped with spare parts at all times. Ensure service records are maintained and updated onto systems and daily worksheets are populated. Adhere to company guidelines on Health & Safety at Work. Adhere to damage process, ensure product damage is highlighted. Maintain and ensure maximum productivity in line with company targets. Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work. Be a key driver in Your Safety is our Priority by leading from the front Carry out other tasks and duties as required. About you: - Relevant general maintenance qualification and proven experience gained within the plant rental sector preferred. Experience in plant, diesel engineering, auto electrics, hydraulics and diagnostics/fault finding. Have the ability to prioritise tasks and work well under pressure. Good interpersonal skills and a good understanding of the importance of excellent customer service. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment