Estate Agency - Residential Lettings Manager - Birmingham - 50478

Our clients Sales & Lettings offering sits across multiple locations across the Midlands, offering their clients a full 360-degree service from land & new homes through to lettings, build to rent and asset management services. They strive to deliver a tailored approach whilst also providing a trusted and compliant service to their clients. They are passionate about driving the business forward, utilising available tech to provide virtual video viewings, instant online valuations and industry updates through social media presence.

As a Lettings Manager, you will be an inspirational leader within your team, striving to empower and motivate your direct reports to succeed, whilst working to be the 'Agent of Choice' within your region. Your success depends on how the team perform and so a key aspect of the role will be to drive the team to exceed set KPI's whilst continuously exploring new business opportunities across the various revenue streams within your business function.

You will maintain strong and effective working relationships with the landlord database, so being an effective rapport builder and communicator is key.

Beyond this, you will manage all day to day people issues such as absences, performance, conduct and development for your team. Your overall goal will be to ensure that they collectively deliver impeccable service to clients, achieve set KPIs and work closely with other departments to create synergy across the business. You will also be expected to work with Operational Board members to develop efficiencies and operational improvements for the business function.

Job Duties

• Foster strong internal and external relationships, to build a reputation for professionalism and exceptional service
• Hold and actively engage team members in all weekly branch meetings and daily 'catch ups' ensuring the team have clearly defined goals
• Identify opportunities for business growth as well how to counteract risks
• Identify procedures that need adjustment and work with key stakeholders to action these changes and embed them into the business
• Work to support and build effective relationships with managers in other departments to create synergy across the business
• Ensure time is maximised across the team by effective and accurate diary management when scheduling appointments and forward planning time
• Responsible for ensuring that all admin is accurate and is available for all client meetings/contract signings/key collections as and when required
• Support the team with and oversee all operational tasks (such as but not limited to dealing with incoming enquires, booking appointments and conducting viewings) in busy periods or to cover absence
• Spot opportunities and up-sell additional services such as insurances and contracted works
• Strive to exceed all individual and departmental KPI targets
• Keep up to date with all changes to industry legislation and deliver associated changes with the team
• Conduct property viewings for all key clients upon tenant notice received and liaise with the landlord with regards to current market lettings value, property condition and advise on a suitable marketing programme
• Maintain strong working relationships with allocated partner agents in order to maximise business potential
• Actively engage in all social media activity and promote the brand through social posting in conjunction with the Marketing Team, encouraging wider team involvement and engagement

People Management

• Ensure all branch staff understand and deliver 'exceptional' customer service in line with Company values
• Develop a strong, mentoring relationship with your team and monitor their effectiveness
• Ensure strong team cohesion across Branch teams and Tenancy Services and positive working relationships with other teams within the group are maintained
• Work with the People Team to recruit and select the right people for the team in times of growth or attrition
• Establishing standards of service and, in conjunction with the management team, ensure departmental staff are trained and up-skilled in line with customer feedback, business goals and industry expectations
• Oversee all day to day People issues for the department and manage that of the Managers and Team Leaders such as annual leave and sickness
• Ensure full compliance is achieved across the department with people management tasks, relating but not limited to absence and payroll reporting

Skills and Qualifications

• Able to proactively manage the team to success, spot issues and solve them
• Able to delegate effectively and coach team members to achieve their goals
• Holds a full, valid UK driving licence
• Demonstrable experience of working within the industry at a senior level with exposure and a working knowledge of property management
• Possess ARLA qualification or equivalent

Personal Attributes

• A well-presented professional with a confident, enthusiastic approach to work
• A diligent and organised individual, capable of prioritising own workload and shifting priorities
• Works with the company best interest in mind at all times, demonstrating honesty and loyalty
• Work well within a team and alone; takes initiative and is actively productive
• Eager to learn and develop own skill set as well as supporting fellow colleagues with theirs

Reward Package

• Competitive salary including team and individual performance related commission
• 33 days' annual leave including Bank Holidays, rising with service
• Perkbox employee benefits including free coffees, birthday boxes plus discounts across the highstreet and online
• Company Pension Scheme, contributions rising with service
• Workplace Nursery Benefit
• One paid CSR Day per year

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.