Customer Relations Advisor

Customer Relations Advisor

Basic £23,000 Monthly Incentives to earn up to £27500 Excellent Pension Contribution Private Medical Cover

The Role:

Joining the customer resolution and complaints team of this leading organising, you'll be responsible for deciding the outcome of a complaint made by a customer against the company.

With the guidance of the Team Manager, you will investigate all incoming complaints, and provide your feedback on the next best course of action. Being an excellent communicator, you will communicate the outcome of these investigations to senior managers as well as the customer.

Duties:

• Responsible for handling a variety of complaints and disputes received, assess each case promptly and investigate them diligently before deciding the outcome and communicating it appropriately.
• Keeping accurate records and always maintaining attention to detail, to ensure that all details are accurate for any future referral.
• Continually updating your knowledge of their products as well as procedures, together with a working knowledge of the regulatory framework that governs the industry, specifically the areas of complaint handling under GDPR.
• Handling Data Subject Access Requests (DSAR) - compiling, redacting, and dispatching in line with current Data Protection Legislation timelines.

The Individual:

• Experience in a customer services environment is essential
• Confident and previous knowledge and experience of administering complex financial data/ledger
• Excellent communication skills, with the ability to liaise and communicate with all levels of colleagues and customers is essential - verbally and in business correspondence.
• Experience in handling complaints in a financial environment is desirable

Interviews are taking place now, with start dates in January 2023.

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.